HomeMy WebLinkAboutRESPONSE - RFP - 8207 SECURITY SERVICES FOR LIBRARY DISTRICTRequest for Proposal 8207 Security Services for Library District
Proposal for Security Services
City of Fort Collins
Proposal for Security Services | Library District | RFP 8207
provided by
G4S Secure Solutions (USA) Inc.
14111 E. Alameda Ave, ste 300
Aurora, CO 80012
________________________________________________
Rob Pierson, Manager, Business Development
303-341-4433 | robert.pierson@usa.g4s.com
STATEMENT OF PROPRIETARY INFORMATION
This proposal contains proprietary information regarding G4S Secure Solutions (USA) Inc. and is not for public disclosure. Dissemination
and reproduction may only be made after written permission by an authorized representative of G4S Secure Solutions (USA) Inc. is
granted. This document was prepared and is submitted in confidence to the recipient. It is submitted solely for use by your management
for the purpose of review in connection with an invitation to submit a proposal to provide security services.
Request for Proposal 8207 Security Services for Library District
Methods and Approach
On behalf of our entire Colorado team, I want to thank you for allowing us to
present our proposal for security services for the City of Fort Collins Library
District.
G4S is the leading security services provider in the U.S., and here in Colorado
we have the privilege of securing many of the State’s largest employers and
critical infrastructures, providing over 20,000 weekly hours of protection and
employing over 600 security officers. We are trusted by law enforcement,
government agencies, private corporations, and business across all vertical
segments. Our officers represent the most highly qualified and prepared
security teams available. Our personnel selection criteria is one of the most
stringent in the country, not just for security vendors, but for any industry. (In
fact, our selection criteria is equivalent to that used in the Nuclear industry.)
APPROACH | We will continue to provide the City of Fort Collins with
outstanding, cost-effective security personnel for the Library District, utilizing
our Upscale Security Officer Program equipped with Secure Trax ® technology.
Account oversight will begin at our Colorado-based office and continue
throughout the day-to-day operations, Quality Assurance inspections, and
client-contacts on site to ensure a seamless transition and ongoing efficient program. We have
included our proprietary Secure Trax ® handheld technology to create 24/7 transparency into our
service delivery, leveraging the internet to provide you always-on access to your account and security
program information; more evidence of our commitment to cost-effective and earth-friendly
strategies for our clients.
Secure Trax®
Utilizing the latest in handheld communication technology, G4S’s proprietary Secure Trax® system
provides customers with multi-faceted reporting, accountability and real-time communication. Key
functions and features of Secure Trax® are as follows:
GPS Tracking:
The Secure Trax® device is equipped with GPS tracking. This allows the precise location of the
device to be recorded at regular intervals, using signals from satellites. These locations are each
displayed on a map of the client’s property. Customers are able to log in to a secure website and view
officer location real-time (based on last confirmed plot), as well as view a complete history of
movement of the unit. Units may be set so that no movement over a defined period of time will send
an alert to the G4S supervisor.
Incident Notification Program:
Utilizing user defined categories and drop down menus, officers can enter an incident report synopsis,
complete with all information needed by customers, i.e., categories, persons involved, police reports,
etc. Digital photos may be attached to the incident report, which is transmitted instantly to
pre-defined recipients. Recipient notification lists may be defined based on category or severity of
Request for Proposal 8207 Security Services for Library District
incident, meaning not all incident reports are required to be sent to all individuals. Incident
notifications are integrated with G4S’s incident tracking program that provides customers with
complete reporting for analysis and trending. Additional uses of incident reporting include facility
inspections, safety inspections, etc.
Guard Tour Capability:
Exterior guard tours are accomplished through the GPS tracking feature as described above. Interior
guard tours utilize NFC technology to record the position of the device inside buildings. Clients can
define a series of locations within their property requiring an officer to regularly inspect locations
during their shift. This “guard tour” is loaded to the Secure Trax® device upon officer check-in and a
record of tour compliance is documented with any missed tour activity resulting in an immediate alert
to the G4S supervisor. Incidents related to any stop on the tour can be recorded with real-time
notification made as directed. Guard tour activity is available without requiring a download each day.
Confirmation of tours and tour history is made available to clients and G4S supervision via a secure
website.
Daily Activity Reports (DARs):
Security officers log all of their activities during a particular shift including visitor assists, patrols,
scheduled and random equipment inspections, incident responses, etc.
Safety Inspections:
Security officers or fire & safety supervisors can utilize a safety inspection form during tours of the
property. Each inspection is logged and viewable via a secure website. Any safety violations noted are
transmitted immediately to G4S supervision and pre-determined client security or safety
representatives.
Panic Button:
Officers can depress a silent button and notifications indicating a distress situation are instantly sent
via email and/or text message to G4S supervision and the G4S Communications Center.
Communications:
The units offer restricted access to appropriate personnel and the ability to use voice-to-text function
for incident capture, allowing a safe and simple way to enter data.
Sustainability Plan Summary
GLOBAL CORPORATE CITIZEN
G4S is a socially and environmentally responsible corporate global citizen. We practice sustainability
and have published policies on Climate Action and Environmental Responsibility, and Corporate
Social Responsibility. We manage our businesses in a way that protects communities, the
environment, our people, customers, suppliers and other stakeholders and creates sustainable
long-term partnerships, built on trust and respect.
Request for Proposal 8207 Security Services for Library District
THE BENEFITS OF G4S’ SOCIAL & ENVIRONMENTAL COMMITMENT
Your company’s reputation and public image will benefit from G4S’ commitment to its social and
environmental responsibilities. Our transparency and full compliance means your security partner will
not let your brand down.
PROOF OF G4S’ ENVIRONMENTAL COMMITMENT
We measure, report and reduce our greenhouse gas emissions as seen in our 2013 program
accomplishments.
● Measured the carbon emissions of businesses representing 94.5% of the Group
● Achieved overall reduction in carbon intensity of 4.9%
● Developed & expanded a global network of environmental coordinators
● Implemented Greenstone Carbon Management System across the Group to track & analyze
carbon emissions
● Introduced multiple programs to reduce carbon intensity across the Group
The focus of G4S going forward is to:
● Continue to implement carbon reduction strategies
● Systematically measure the carbon emissions of at least 94% of the Group
● Introduce a Green Building minimum standard for new-build or long lease facilities.
● Introduce measurement of waste and water consumption to our Climate Action Program
● Shredded paper diverted from landfill to farming mulch
G4S ENVIRONMENTAL RESPONSIBILITY IN ACTION
Carbon Reduction through Digital Paychecks
In the U.S., G4S achieved a massive reduction of 20% in carbon intensity in 2011 by converting
employee paychecks from paper to the web. This reduced the number of sheets of paper being
produced from over 1 million sheets per year to less than 10,000. Additionally a further 339,000
sheets of paper were saved by external vendors.
Lower Fuel Consumption & CO2 emissions
G4S reduced its fuel consumption and CO2 emissions by changing vehicles from six- to four-cylinder
engines; implementing a telematics monitoring/management system for our fleet, implementing T3
Motion, zero emission electronic vehicles for outdoor patrol areas and including electric or Smart Cars
for residential community opportunities. G4S has also reduced air travel by bolstering the use of video
conferencing.
Lean Resource Usage through Intelligent Design
On the energy front, our U.S. Headquarters in Jupiter, FL was consolidated from a 96,000 sq. ft.
facility to a 60,000 sq. ft. modular design building. Power saving measures included the extensive
use of glass to leverage sunlight over electric lighting; consolidation of onside data services and
relocation of a data center to an outsourced facility for greater efficiency in cooling and emergency
power; use of energy efficient T5 lighting fixtures and adaptive occupancy sensors to control all
Request for Proposal 8207 Security Services for Library District
interior lighting. G4S has also reduced its waste by incorporating sensor active plumbing fixtures and
the use of reclaimed water for landscaping. All offices now participate in local waste paper recycling
programs and we continue to expand our electronic document storage program.
Reduced Paper Usage with Secure Trax® Technology
G4S’ award-winning Secure Trax platform has been commended for its contribution to climate action,
eliminating numerous paper-based administrative and reporting systems including sign-in sheets and
incident, safety and facility-inspection reports.
Qualifications and Experience
Local Area Operations since 1962
G4S Secure Solutions (USA) Inc.
Colorado Branch Office
14111 E. Alameda Ave, Ste 300
Aurora, CO 80012
Phone: 303-341-4433
Fax: 303-363-6030
G4S is the preferred partner for local, state, and regional municipalities and governments. We are a
long-standing provider of court services, prisoner transportation, customer service, risk management
and other services for City and County governments in Colorado, including but not limited to City of
Fort Collins, City of Commerce City, Grand Junction Court, Lafayette Court, Littleton Court, Louisville
Court, Lone Tree Court, Westminster Court, Wheat Ridge Court.
Similar Services
Service Provided: Armed Security Services
Date of Service: June 2015 to current
Company: City of Fort Collins Police Services
Contact Name: Lisa Robles
Title: Project Manager
Phone: 970-221-6838
Email: lrobles@fcgov.com
Service Provided:
Date of Service: March 2008 to current
Company: Boulder Public Library
Contact Name: Jennifer Phares
Title: Deputy Library Director
Phone: 303-441-4394
Email: pharesJ2@boulder.lib.co.us
Request for Proposal 8207 Security Services for Library District
Service Provided: Armed Security Services
Date of Service: July 2012 to current
Company: Platte River Power Authority
Contact Name: Julie Reed
Title: Security Program Supervisor
Phone: 970-229-5261
Email: reedj@prpa.org
Our People
SECURITY OFFICER SOLUTION
Greater Confidence from Highly Qualified Officers
Through advanced recruitment techniques, comprehensive
training and meaningful retention programs, G4S’ manpower
solutions provide our clients the following benefits:
● Officers who possess a higher degree of skills and security competency than ordinary guards
● Personnel who present a strong physical security presence & positive public image
● Officers prepared to efficiently handle a wide spectrum of problems and who possess the
ability to maintain their composure under stressful conditions
● Proactive Officers focused on customer service
● Highly-trained, knowledgeable, attentive and professional Officers
Assured of the Best Talent Available
G4S delivers qualified security personnel by properly vetting all Officers using our stringent
screening process, to include a rigorous pre-employment background investigation and drug
screening.
As a baseline, all G4S officers must meet a requisite list of standards to be eligible for further
interview and potential selection as a G4S employee. This list includes:
BASIC QUALIFICATIONS:
● Possess a high school diploma or equivalent
● Possess a valid driver’s license
● Be a U.S. citizen, or a legal alien possessing appropriate work permit or visa
● Trained and licensed (where applicable) in accordance with state requirements
● Good health, emotionally stable, mentally alert and able to perform job responsibilities
● Possess a work and character background that indicates dependability, reliability, and the
ability to work harmoniously with others
● Possess basic computer skills and/or security systems knowledge as required by the
position
● Fluent, both orally and in writing, in English and/or a language appropriate to the
assignment, at a high school level and be clearly understandable via radio communication
transmissions
Request for Proposal 8207 Security Services for Library District
● Possess the capacity to acquire a good working knowledge of all aspects of the job; and be
able to successfully complete a written, validated examination indicative of their ability to
understand and perform the assigned duties
● If served in a branch of the military service: Honorably discharged
● Provide a contact telephone number, have access to reliable transportation, and be
available in the event of an emergency
● Able to operate under stressful situations
Further, we will ensure that all Security Officers assigned to The City of Fort Collins have the ability
to perform the required duties, can meet the physical demands of the position, and are properly
trained and certified prior to being assigned your locations.
If a candidate satisfies the above-listed criteria, then our selection and screening process
continues. Prior to assignment, each candidate must successfully pass the following:
● Employment/Education Verification (7 years)
● Identity Verification – Social Security Trace Report
& E-Verify
● Criminal Records Check (7 years)
● I-9 verification
● Drug Screen (10-panel)
● Driver’s License Check (DMV)
● Military service (DD214) – if applicable
● Psychological Evaluation (MMPI-II)
● Physical exam
Training
G4S will train security officers for your locations to qualify beyond any
state-legislated requirements and fully to your specific needs. Our training
and learning resources are delivered by G4S’ North America Training
Institute (NATI), which was named one of three world-class corporate
universities in Corporate Learning Strategies, published by the American
Society for Training and Development (ASTD).
Standard Training Curriculum
Component Hours Description
Pre-Assignment Basic Training
(Classroom instruction from
certified instructors)
40 hours Learning Programs (LP) in:
● Introduction to Security
● Basic Preparedness
● Professional
Communications
● Physical Security
● De-escalation of
aggressive behavior
● Workplace violence
awareness
● Fire and Life Safety
● Interpersonal
Relations
● Legal
Authority
● Course
Administration
● Command
Center
operations
● Customer
Service in a
corporate
setting
● First Aid / CPR
Request for Proposal 8207 Security Services for Library District
(Classroom and on-site
training/application of lessons)
● Site-specific orientation per post orders
● Supported by quarterly Focus publications
Continuous & Refresher
Training
8 to 16
hours per
year
● Annual 6 hour firearms re-cert course
● Refresher training of site-specific security per post
orders
● Recertification training, as required
● Proactive developmental training
● Advanced training addressing needs identified by
customer/G4S
Sampling of Additional Available Training Topics
● Customer Service
○ Going Above and Beyond - Language of Customer Service
○ Ambassador Customer Service Training Program
○ Reducing Liability and Risk through Customer Service
○ Customer Service as a Security Function
○ Interacting with Difficult People
○ Being Assertive without Being Rude
○ Communication Mistakes to Avoid
○ Defusing Conflict and Crisis
○ Verbal Judo: The Art of Communication and Mediation
○ Advanced Report Writing & Writing Better Reports
○ Public Relations: Handling Crises and the Media
○ Handling Multiple Priorities
● Awareness Training
○ Surveillance Awareness
○ Workplace Security Awareness
○ Workplace Violence Awareness Training
○ Information System Security Awareness Training
○ Threat of Terrorism in the US
○ Terrorism Responding to the Indicators
○ Active Shooter Response
○ Suspicious Activity Reporting
○ Advance Search of People & Vehicles
○ Metal Detectors and Screening
○ Critical Infrastructure Security
○ Protecting Critical Infrastructure Against Insider Threats
○ Staying Safe through Tactical Thinking
○ Missing & Exploited Children: What Security Professionals Need to Know
Dale Carnegie Training
Understanding that effective first impressions are critical for successful customer service, G4S’
operation in the U.S. has established a formal partnership with Dale Carnegie Training to provide
advanced customer-service training to our employees with specific emphasis on building customer
loyalty, creating effective first impressions, and managing customer expectations. We believe this
Request for Proposal 8207 Security Services for Library District
innovative industry-first program will further set us apart from the competition by developing
enhanced customer service skills that will not only improve customer satisfaction, but also provide
G4S employees with effective customer service skills and a greater sense of engagement and
commitment to their jobs. G4S’ customized Dale Carnegie customer service training will provide
advanced training so that G4S officers provide your program with skills in:
● Customer Experience—Creating an environment with customers to maintain a positive
long-term relationship. Leveraging positive experiences to create customer loyalty and a
desire for them to be a champion for your organization. Making customers feel important.
● Attitude— Maintaining a friendly, positive, and enthusiastic outlook.
● External Awareness— Seeing situations from multiple points of view and remaining mindful
of how actions impact others. Keeping up to date with issues that affect area of responsibility.
● Professionalism— Projecting an image of maturity and integrity that creates credibility.
Creating an unforgettable first impression.
Classroom Based, Instructor Led Training
While online training modules have become a standard platform for officer
training throughout the industry, G4S firmly believes that our live training is
the only way to adequately prepare officers for any scenario that may arise
while on duty. Our in-house training instructors are fully certified and
licensed by the state in all topics that they teach, and they are absolutely
qualified to train highly skilled security officers. These individuals also serve
as a last-line quality control measure, observing their students’ behavior,
attentiveness and attitude to ensure that only the most adept, most
personable and most professional candidates wear the G4S uniform and represent your organization.
While we still take advantage of digital and web-based delivery methods for aspects of our training
program, everything begins with our instructor-led format as a baseline for all training programs.
List of Project Personnel
● Primary Contact: Dorothy Roth, General Manager, Colorado
● Secondary Contact: James Lankford, Senior Operations Manager
● Officer Class: Upscale Security Officer
Resumes of key personnel are included as Addendum 1 for reference.
Request for Proposal 8207 Security Services for Library District
Availability
The Colorado Branch office is fully prepared to completely and proactively satisfy all coverage and
Scope of Work requirements as outlined in this RFP. We are fully available to attend any on-site
interview in Fort Collins, Colorado, the weeks of January 18 and January 25, 2016 in the event we are
invited for an oral interview board.
Cost Schedule
Our company will supply security per specifications for Old Town Library, Webster House, and Library
Park:
$ 5,515.44 /month x 12 = Year Total $ 66,185.28
Addendum 2: Cost Schedule, Vendor Statement
Request for Proposal 8207 Security Services for Library District
Addendum 1: Resumes of Key Personnel
Below, please find a listing of our COLORADO-BASED key personnel who would be involved in the
transition, launch, and oversight of our account relationship:
Regional Vice President
Western Region
Robert Bobo
Responsibilities
● Provides overall guidance & management for the operations of all area offices within their
specific region
● Responsible for developing new markets, implementing company strategy, & maintaining
operational excellence
● Responsible for coordination of regional resources to assist in startup & operations for
complex accounts & emergency or disaster response services
Experience
● Over 36 years experience in physical security and investigative management
● Joined G4S in January 1978 and has held numerous positions including 25 years as a General
Manager and five (5) years as an Operations Manager
● Former U.S. Army – Combat Arms
Associations & Certifications
● Specialized Security Management Training
● U.S. Federal Law Enforcement Training for Anti-Terrorism
● U.S. Department of Homeland Security Training
● ASIS
● IAHSS
● BOMA
● Colorado Emergency Preparedness Partnership (CEPP)
● Colorado Information Analysis Center (CIAC)
● Level 3 Certified in Homeland Security (CHS-III)
General Manager
Denver Area Office
Dorothy Roth
Responsibilities
● Provides direct supervision, guidance, & support to all of their office personnel to assure
continued delivery of quality security services to all customers within their geographic area
Request for Proposal 8207 Security Services for Library District
● Overall responsibility for ongoing business development & growth for their area office
● Responsible for maintaining an active, strong partnership with all current clients
Experience
● Joined G4S in 1996 and has held numerous positions
● Former Security Resource Specialist in the Denver Public School system
Associations & Certifications
● ASIS
Sr. Operations Manager
Denver Area Office
James Lankford
Responsibilities
● Assists General Manager in the operations of their area office to include quality assurance and
contract compliance for current customers.
● Coordinates recruiting, training and assignment of newly hired security officers that will meet
the stringent G4S requirements
● Ensures that contract-required training and screening for security officers are met providing
customers reduced risk of turnover at sites.
● Responsible for the staffing, scheduling and discipline of security officers and supervision of
payroll and billing for invoicing and payroll accuracy
Experience
● Retired United States Army First Sergeant
● Former Douglas County Sherriff
● Former G4S Custom Protection Officer® and QA Sergeant
Education
● Bachelors Degree, University of Colorado, Colorado Springs – Criminal Justice
Human Resources Manager
Denver Area Office
Theda L. Domer
Responsibilities
● Responsible for the overall management of their applicable area office, to include applicant
flow, hiring/termination process, personnel records, background investigations, group
insurance administration, and monthly reconciliation, workers’ compensation, state licensing,
unemployment claims, Affirmative Action planning.
● Ensures compliance with G4S corporate policies and applicable federal, state and local laws.
Request for Proposal 8207 Security Services for Library District
● Ensures overall contract compliance regarding employee basic and preferred qualifications,
screening, training, and licensing.
Experience
● Joined G4S in 1985 and has held numerous positions
Associations & Certifications
● C.E.P.P.
Training Manager
Denver Area Office
George Rodenas
Responsibilities
● Ensures the uniformed services provided at any area/branch facility meet or exceed
requirements set forth in policy, contracts, and applicable laws.
● Determines and prepares appropriate training programs specific to local customer needs and
G4S requirements.
● Conducts and/or oversees all training for security personnel reporting to their applicable area
office.
Experience
● U.S. Army Retired Sergeant Major (30 Years)
● Senior Instructor at the University of Puerto Rico (5 Years)
● Drill Sergeant (5 Years)
Associations & Certifications
● American Heart Instructor Certification and Red Cross Instructor Certification
● NRA Certified Instructor pistol, rifle, Home Firearms safety, personal protection shotgun
instructor
● Taser Instructor
Education
● Sergeants Major Academy
● Associates Criminal Justice
Request for Proposal 8207 Security Services for Library District
Addendum 2: Cost Schedule and Vendor Statement (attached)
Today’s world has
more risk than ever.
Today’s G4S has
more ways to
protect you.
G4S secures your people, property and assets
by understanding and mitigating security risk.
We offer a suite of products and services –
including risk consulting and investigations, systems
integration, security software and technology,
and security professionals – that align to deliver
innovative, essential and scalable solutions that
span your entire operation.
Although each G4S solution is market leading
on its own, we can combine our offerings to
provide a comprehensive customer experience
that delivers real, sustained and measurable value.
Compliance Systems Integration AMAG Technology Security Officers
& Investigations
Risks come in all
shapes and sizes.
Be ready for any
and all of them.
Business risks are an unavoidable reality. G4S helps
you implement integrated strategies focused on
reducing risk, increasing revenue and expanding
profitability. We provide access to unparalleled
industry knowledge backed by customized
business models and extensive global resources.
Risk Consulting
Whether operating in an office facility, manufacturing plant or multiple
international locations, G4S helps protect your assets and safeguards
your company’s future. By positioning risk management at the forefront of your
strategy, you not only protect your physical assets, but also your employees,
customers and strategic business information.
Corporate Investigations
Our experts establish the facts to determine cause, identify wrongdoing
and curtail and recover losses to protect your bottom line and brand integrity.
We work closely with executives, senior management and legal counsel to
evaluate each situation, pinpoint objectives and develop a strategy. This enables
us to identify information, sources and loss responsibility while gathering
evidence to support civil, criminal or regulatory action.
Executive Protection
In today’s world, executives, dignitaries, high-profile individuals and their families
are at an increased risk of assault, kidnapping and other threats. G4S has the
global expertise to minimize risk while maintaining a daily routine. Our experts
come from the military, law enforcement and private sector. They are held to
the highest standards and have skills honed through extensive training and
real-world experience.
Information Protection & Intellectual Property
Illicit activities siphon profits and erode the integrity of organizations. G4S
identifies business risks and implements solutions to prevent losses and maintain
the integrity of your information, brand, reputation and intellectual property rights.
G4S offers a variety
of corporate risk services:
• Background/Employment Screening
• Intelligence Support & Management
• Risk Assessments
• Security Consulting
• Undercover Operations
COMPLIANCE
& INVESTIGATIONS
From integration
comes optimization.
G4S brings your systems together. We design,
construct and maintain stand-alone and integrated
security systems and communication networks.
A trusted partner to customers and suppliers,
G4S takes great pride in delivering outstanding
expertise and superior service. Our knowledge of
a wide range of technologies, products and systems
provides cost-effective, reliable and scalable solutions.
Successful collaboration leads to results
G4S is known in the industry for our proven experience as an
established, large-scale systems integrator providing security and
communication solutions. We collaborate with you to effectively mitigate risk
and maximize return on investment.
Our high standards lead the way
G4S partners with you to establish security standards and exceed compliance
regulations. We provide commercial, industrial and government customers with
a single source of expertise, and specialize in a variety of vertical markets.
We go beyond systems integration
Our security integration team customizes layered security solutions to meet
your specific needs and requirements. We have experience in a wide range of
technology, products and systems that we combine with our strict attention to
design detail. We back our engineering, technical and management expertise
with dependable maintenance support and training to create cutting-edge,
reliable solutions.
It all starts with exceptional people
From development and design through installation and ongoing maintenance,
we are a true partner, creating sustainable solutions that exceed expectations
both now, and for many years to come.
G4S designs and delivers
cutting-edge solutions:
• Communication Networks
• Electronic Security
• Monitoring Services
• Systems Integration
• Video Surveillance
SYSTEMS
INTEGRATION
Because the state
of our world
calls for
state-of-the-art
electronic security.
AMAG Technology’s Symmetry™ Security Management
System brings leading technology solutions for the
design, deployment and maintenance of stand-alone
or integrated electronic security systems. We provide
intelligent, networked solutions to manage access, video
and security challenges for organizations of all sizes,
both in the US and across the world.
Our scalable solutions are cost-efficient
We earned our reputation in the market for our Symmetry access
control platform, and today we are known for building complete,
end-to-end solutions for our customers that meet all their system needs. We
deliver identity management, alarm handling, visitor management, video
management, mobile applications and policy-based solutions for industry-specific
reporting and compliance.
Our customers know we offer many advantages
While we maintain our independent relationship, we can draw upon the global
resources available from G4S to enhance our service offerings. Our experienced,
professional team provides exceptional customer service for clients in the US
and around the world..
Our platform lets you grow to meet your changing needs
Symmetry is flexible, cost-effective and easy to use, making it the perfect choice
for organizations of any size. Our open integrations to third-party products for
audio, fault tolerant applications, HR reporting, a wide range of HD cameras,
biometrics and much more allow for a complete, scalable solution. With
Symmetry, your system can start small and grow seamlessly to meet the needs
of your organization, so that you can meet industry compliance requirements
while keeping your premises secure and your people safe.
AMAG Technology provides
a number of products and solutions:
• Access Control
• Credential Authentication
• Geospatial Incident Mapping
• Incident Management
• Site Profile Management
• Video & Video Management
• Visitor Management
AMAG
TECHNOLOGY
Respond.
Report.
Protect.
Prevent.
G4S security officers create significant value for
customers through our people, account management,
software and innovative programs. Whether your
location involves extensive customer interaction
or significant security challenges, we have the
right personnel for the job.
We employ the best of the best
G4S security officers are carefully screened, background checked
and recruited according to qualifications, experience and disposition.
We understand that the foundation of a security program’s success is the quality
and performance of the assigned personnel.
G4S was the first company to introduce experience-based officer programs to
give customers the flexibility to select the right officers to meet their individual
security and customer-service requirements. We offer a variety of programs to
meet your needs, including our elite Custom Protection Officers,® who must
have either military or law enforcement experience or a criminal justice degree.
Account management you can count on
Backed by global resources, our extensive network of local and regional offices
across the US brings unmatched security expertise and management right to
your doorstep.
Smarter security programs with G4S software
Our security program uses the latest technology to increase security officers’
efficiency. We designed Secure Trax,® our mobile officer-management platform,
that allows you to see where and what your officers are doing at all times.
SecureTrax also provides customized safety and facility inspections, real-time
incident reporting and much more.
G4S also offers RISK 360,™ a software platform that provides customizable incident
management and analytics. Developed by G4S in collaboration with customers
who wanted a better way to expose and mitigate risk, RISK360 helps reduce costs
and improve business performance.
G4S provides several types of
security officers to meet your needs:
• Bank Protection Officer
• Custom Protection Officer
• Property Resource Officer
• Upscale Security Officer
SECURITY
OFFICERS
855-5544447-8721 800-889-9138 855-622-
www.AMAG.com
800-927-0456
To learn more about our services, please visit g4s.us.
Compliance Systems Integration AMAG Technology Security Officers
& Investigations
National Communications Center
Your Partner in Business Continuity or Emergency Needs
It’s 2 a.m. and your company has a security situation that needs
extra attention. Or maybe several of your corporate locations
are under an extreme storm warning.
Who can you call for a real time security solution?
G4S clients around the USA know the G4S National Communications Center is always open with trained specialists who can
help resolve your security situation with personnel and local or national management attention-no matter the time or the day.
The NCC is always open
Staffed with more than 16 full-time communications specialists, the NCC is not only an emergency point of contact for G4S
customers, but a key information hub which is an essential part of providing continuous services for clients.
G4S NCC has immediate communications capabilities with all local and national management teams across the USA who can
then resolve issues and arrange after-hours security coverage, emergency services or support G4S Officers at your location.
Who Answers Your Call?
Your questions are handled by G4S professionals. All G4S NCC Communications Specialists are chosen for their specific
background as a law enforcement dispatcher, customer service representative or IT solutions specialist. Rest assured, your issues
will be handled in a professional and timely manner by G4S Specialists who are accustomed to solving immediate issues.
Each call is logged by G4S Specialists who record the date, time, operator name, caller, and location information through the
G4S Client Relations Management System. All requests are tracked for follow-through.
Emergency Operations
Through countless hurricanes, tornadoes, floods and civil unrest, the G4S NCC acts as the Emergency Operations Center for
G4S clients with high priorities.
Many G4S clients have contracted with G4S Emergency Services as part of their resiliency planning and disaster preparations.
So, during a disaster or emergency situation, the NCC is ready to implement solutions that can be quickly adjusted depending
on the severity and type of crisis.
Because G4S is the only security company with a dedicated Rapid Response Security
Team comprised of experienced Officers, the NCC is ready to coordinate security
personnel for clients that need short-term and emergency protective services.
G4S National Communications Center
G4S clients who have immediate issues can rest assured that NCC
Communication Specialists are available for them 24/7/365. But NCC also
serves G4S customers in another way. The NCC is also the point of contact
for G4S Security Officers who may be having technical issues with their digital
equipment – supporting clients who expect uninterrupted security solutions.
G4S Secure Solutions USA
855.622.5544
About G4S Secure Solutions
G4S Secure Solutions is the nation’s leading security
company, providing a wide range of security services
and technology solutions. The G4S expertise in analyzing
security needs and developing specialized programs enables
customers to reduce the total cost of ownership for security
and related services, and focus on quality improvement and
risk reduction. For more information visit: www.g4s.us
Business Continuity for Clients
Business continuity plans are more than a good business
practice – they are also an important business responsibility
to employees, shareholders and customers. G4S National
Communications Center is your business continuity partner
in the effort to bridge communications and security services
during an isolated incident or emergency event.
Point of Contact for G4S Officers
If G4S Security Officers ever have a problem with their
technical equipment while in the field, the G4S NCC offers
technical troubleshooting solutions for them. As the point
of contact for G4S Officers, it means G4S clients are never
left without the full integrated services of G4S Officers and
Secure Trax®.
G4S INFO GRAPHIC
G4S National Communications Center
4,000
The number of calls
NCC Specialist Teams
can handle per day
200+
The number of training hours
NCC Specialists
receive before they take your calls
/ AED
Certification
On-the-Job Training 16 hours ● On post, application of classroom-taught lessons