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RESPONSE - BID - 8205 IBM MAXIMO LICENSES & SUBSCRIPTION & SUPPORT RENEWALS
This document includes data that shall not be disclosed outside of City of Fort Collins and shall not be duplicated, used, or disclosed, in whole or in part, for any purpose. All pages of this document are subject to this restriction. Maximo Asset Management Licenses, Subscription, and Support Renewals Prepared for: RFP Response 8205 14 December 2015 Submitted by: Intelligent Technology Solutions, LLC 4116 Twin Leaf Court Marietta, GA 30062 ITS Statement of Work: 8205 Maximo Licenses, Subscription, and Support Renewals Page 2 Copyright ©2015 Intelligent Technology Solutions, LLC, All Rights Reserved Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal Table of Contents TABLE OF CONTENTS ....................................................................................................................................................... 2 1.0 COMPANY INFORMATION ................................................................................................................................... 3 1.1 COMPANY DETAILS ................................................................................................................................................. 4 1.2 CUSTOMER SATISFACTION ..................................................................................................................................... 4 2.0 SUBSCRIPTION AND SUPPORT ......................................................................................................................... 4 2.1 ITS MAXIMO SUPPORT ........................................................................................................................................... 4 2.1.1 CONTACT CHANNELS ......................................................................................................................................... 5 2.1.2 SUPPORT TIERS ................................................................................................................................................. 5 3.0 PRICING .................................................................................................................................................................... 6 3.1 PERIOD OF PERFORMANCE .................................................................................................................................... 6 3.2 TRAVEL ................................................................................................................................................................... 6 3.3 TASK ASSUMPTIONS ............................................................................................................................................... 6 ITS Statement of Work: 8205 Maximo Licenses, Subscription, and Support Renewals Page 3 Copyright ©2015 Intelligent Technology Solutions, LLC, All Rights Reserved Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal 1.0 Company Information Intelligent Technology Solutions, LLC is a self-certified Service Disabled Veteran Owned Small Business (SDVOSB) founded in 1999 by a USAF Veteran with its headquarters in Marietta, Georgia with satellite offices in Alabama, Tennessee, and California. Since inception, ITS has focused on delivering exceptional services and providing practical technology solutions for asset management based on the Maximo product. ITS is a certified IBM Business Partner and reseller and was one of the first partners to achieve accreditation status. The ITS management team represents certifications in Maximo Deployment Professional, the higher level Maximo Solution Designer, and previous versions of Maximo in addition to complete experience with the Maximo product line. Since ITS’s founding, the experience and knowledge gained in industry has enabled ITS to obtain the most respected technology consultants in the field today. ITS is a full-service technology solutions provider that specializes in the IBM Maximo product suite and integration of Maximo with enterprise systems. Specializing in limited products and technologies enables us to provide a greater depth and focused expertise. ITS provides the following Maximo related services: Technical and Functional Consulting Services Business Process Design and Mapping Technical, Implementation, and Operational Support Training and Training Development Maximo SaaS and Hosting License Sizing IBM Licensing for Passport and FCT Other services provided by ITS include: Hardware and Software Procurement Software Licensing Microsoft Office 365 IT Security (Policy, Procedures, Disaster Recovery, Risk Assessment) ITS has clients across all major industry verticals including healthcare, pharmaceutical, manufacturing, oil and gas, pipeline, municipal, federal government and military. ITS brings lessons learned from these major verticals and NASDAQ 100 clients to new clients in the areas of compliance and Maximo insights. Team ITS Provides Superior Maximo Support and Experience Unmatched by Other Offerors IBM Certified Deployment Professional for Maximo v7.5 (7.6 not yet developed) IBM Certified Solution Designer for Maximo v7.5 (7.6 not yet developed) Various IBM Certifications for Maximo v6 and v7 CISSP Security Certified Over 18 years’ experience with Maximo from v2.x through v7.5 Over 25 years of IT experience. ITS Statement of Work: 8205 Maximo Licenses, Subscription, and Support Renewals Page 4 Copyright ©2015 Intelligent Technology Solutions, LLC, All Rights Reserved Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal 1.1 Company Details Details about ITS are as follows: Physical Address: 4116 Twin Leaf Court, Marietta, GA 30062 Mailing Address: PO Box 681714, Marietta, GA 30068 Phone: 678-490-3800 Dun and Bradstreet (D&B): 825845857 Cage Code: 52HJ7 TIN: 58-2533197 1.2 Customer Satisfaction ITS as a company has been in business 16 years exclusively working with Maximo. No other existing named company has been in business longer. In fact, ITS still has our first client as an ongoing support and project client. ITS is timely in responses to clients through both phone and email. ITS utilizes a support email which distributes incoming support requests to the entire support staff. The ITS staff has an average of eight years with the company. No full time employees have ever left ITS. 2.0 Subscription and Support As part of the Fort Collins license agreement with IBM, Fort Collins is entitled to upgrades and new releases during the license period. ITS is part of the team that beta tests new products and we have direct access to the product team. ITS is able to provide pre-release information and support information that has been authorized for release. As part of the Fort Collins IBM subscription and via direct ITS support, Fort Collins has access to many aspects of support including: Patches and Updates Problem Determination and Resolution Submitting and Tracking of Problem Management Records (PMR) via Service Request Emails regarding IBM Notifications Ability to search for technical information, product information, and Authorized Program Analysis Reports (APARS) Technical Resources Emergency and Off Hours Support 2.1 ITS Maximo Support As part of the engagement, ITS provides Maximo Help Desk support technicians during normal business hours, 7:00am - 4:00pm, Monday through Friday, excluding Federal holidays. Support outside normal business hours will be provided as necessary. Every support issue submitted is assigned a Support Ticket number for tracking, categorization and ITS Statement of Work: 8205 Maximo Licenses, Subscription, and Support Renewals Page 5 Copyright ©2015 Intelligent Technology Solutions, LLC, All Rights Reserved Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal prioritization purposes. Each support task is performed utilizing the most reasonably expedient and unobtrusive method available, including automatic/remote and manual/remote. 2.1.1 Contact Channels When Fort Collins requires technical support, support can be accessed by the following options: o Send email to Support@WeBuildITS.com o Call our Client Support office at (678) 490-3800 2.1.2 Support Tiers The following table details and describes ITS Support Tier levels: Table 1 – Support Tiers Support Tier Description Tier 1 Support All support incidents begin in Tier 1 Initial trouble ticket is created, the issue is identified and clearly documented, and basic troubleshooting is initiated. Tier 2 Support All support incidents that cannot be resolved with Tier 1 Support are escalated to Tier 2, where more complex support on issues can be provided by more experienced Engineers. Tier 3 Support Support Incidents that cannot be resolved by Tier 2 Support are escalated to Tier 3, where support is provided by the most qualified and experienced Engineers who have the ability to collaborate with 3rd Party (Vendor) Support Engineers to resolve the most complex issues. ITS Statement of Work: 8205 Maximo Licenses, Subscription, and Support Renewals Page 6 Copyright ©2015 Intelligent Technology Solutions, LLC, All Rights Reserved Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal 3.0 Pricing The following paragraphs detail the ITS pricing for the engagement. Information is provided on the elements that factor into pricing and the rates. ITS is open to discussion on the pricing structure and to further discern items that may affect pricing. Please note that ITS is providing two pricing quotes. IBM is raising prices on 1/1/2016. Therefore, ITS is providing a quote for purchasing prior to 12/31/2015 and pricing if purchased after. 3.1 Addendum Acceptance ITS acknowledges the receipt and acceptance of all Fort Collins RFP Addendums. 3.2 License Cost Stipulations The following stipulations are for the IBM Maximo license costs. The pricing provided for the licenses is based on the total number of licenses and types of each requested. The price per license cannot be used to extrapolate cost for reduced or additional number of licenses. ITS added a column to the spreadsheet to provide the total cost for each line item. IBM has a firm No Returns Policy Applicable sales tax will be included on the invoice. Pricing is contingent on purchase of all items and quantities quoted. 3.3 Period of Performance The initial period of performance is stated in the one year from contract award. 3.4 Travel Travel is not expected for this task. 3.5 Task Assumptions ITS has the following assumptions in regard to the Fort Collins tasks. ITS may require assistance from Client administrative and technical teams at various times. Fort Collins personnel will make themselves available in a timely manner to ITS. ITS will have access to Fort Collins management when necessary to solve issues that may arise. Fort Collins understands that any delays on the behalf of Fort Collins in providing information or if information is inaccurate can directly impact resolution of issues. All information exchanged with and from Fort Collins will be in English only. ITS Statement of Work: 8205 Maximo Licenses, Subscription, and Support Renewals Page 7 Copyright ©2015 Intelligent Technology Solutions, LLC, All Rights Reserved Use or disclosure of data contained on this sheet is subject to the restriction on the title page of this proposal If necessary, Fort Collins will provide remote (VPN) access capable of accessing the target systems and/or client network as necessary. ITS will conduct some tasks at ITS locations. Fort Collins will grant ITS personnel admin level access to the necessary systems to effectively and efficiently accomplish tasks if necessary. It is the Fort Collins responsibility to ensure user workstations and/or mobile devices meet or exceed the IBM platform recommendations for the target software version. ITS personnel will be authorized on the client account with IBM to allow access to IBM support and entitled products on behalf of client. Bid Submittal Firm Name: Intelligent Techology Solutions, Inc. I. NEW LICENSES Quote Expiration: 12/31/15 (Prior to Price Change at 1/1) Quantity Product Description Price (per each) Extended Price Price Break/Comments 2 D0T1ALL IBM Maximo Asset Management Express Express Use Authorized User $735.80 $1,471.60 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. 2 D0GXTLL IBM Maximo for Utilities Authorized User $4,676.58 $9,353.15 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. 2 D0T3GLL Maximo for Utilities Limited Use Limited Use Authorized User $2,341.83 $4,683.65 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. 4 D041QLL Maximo Linear Authorized User $434.41 $1,737.62 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. 3 D601BLL Maximo Calibration Authorized User $355.87 $1,067.62 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. Sub Total $18,313.64 Estimated Tax Rate 6.75% Estimated Tax $1,236.17 Total Cost $19,549.81 8205 IBM Maximo Licenses and Subscription & Support Renewals BID OPENING: 3:00 P.M. (our clock), December 14, 2015 II. SUBSCRIPTION & SUPPORT RENEWALS Quantity Product Description Price (per each) Extended Price Price Break/Comments 77 E0EEWLL IBM Maximo Asset Management Express Use FCT per Authorized User Annual SW Subscription & Support Renewal 01-Jan-2016 - 31-Dec-2016 $121.70 $9,370.90 Price per each is not indicitive of the cost if quantities are changed. 8 E0374LL IBM Maximo Instrument Calibration Manager Authorized User SW Subscription & Support Renewal 01-Jan-2016 - 31-Dec-2016 $59.20 $473.60 Price per each is not indicitive of the cost if quantities are changed. 20 E0AUFLL IBM Maximo for Utilities Authorized User License + SW Subscription & Support Renewal 01-Jan-2016 - 31-Dec-2016 $773.20 $15,464.00 Price per each is not indicitive of the cost if quantities are changed. 40 E0EGGLL Maximo for Utilities Limited Use FCT per Authorized User License + SW Subscription & Support Renewal 01-Jan-2016 - 31-Dec-2016 $387.70 $15,508.00 Price per each is not indicitive of the cost if quantities are changed. 60 E04T8LL IBM Maximo Linear Asset Manager Authorized User License + SW Subscription & Support 12 Renewal 01-Jan-2016 -31-Dec-16 $71.70 $4,302.00 Price per each is not indicitive of the cost if quantities are changed. Sub Total $45,118.50 Estimated Tax Rate 6.75% Estimated Tax $3,045.50 Total Cost $48,164.00 Bid Submittal Firm Name: Intelligent Techology Solutions, Inc. I. NEW LICENSES Quote Expiration: 3/30/2016 Quantity Product Description Price (per each) Extended Price Price Break/Comments 2 D0T1ALL IBM Maximo Asset Management Express Express Use Authorized User $761.60 $1,523.20 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. 2 D0GXTLL IBM Maximo for Utilities Authorized User $4,840.30 $9,680.60 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. 2 D0T3GLL Maximo for Utilities Limited Use Limited Use Authorized User $2,423.80 $4,847.60 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. 4 D041QLL Maximo Linear Authorized User $449.70 $1,798.80 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. 3 D601BLL Maximo Calibration Authorized User $368.40 $1,105.20 Price per each is not indicitive of the cost if quantities are changed. Adding or subtracting quantities may alter the per each price. This is soley dependant on the number of licenses ordered at that time. Call for pricing. Sub Total $18,955.40 Estimated Tax Rate 6.75% Estimated Tax $1,279.49 Total Cost $20,234.89 8205 IBM Maximo Licenses and Subscription & Support Renewals BID OPENING: 3:00 P.M. (our clock), December 14, 2015 II. SUBSCRIPTION & SUPPORT RENEWALS Quantity Product Description Price (per each) Extended Price Price Break/Comments 77 E0EEWLL IBM Maximo Asset Management Express Use FCT per Authorized User Annual SW Subscription & Support Renewal 01-Jan-2016 - 31-Dec-2016 $125.40 $9.655.80 Price per each is not indicitive of the cost if quantities are changed. 8 E0374LL IBM Maximo Instrument Calibration Manager Authorized User SW Subscription & Support Renewal 01-Jan-2016 - 31-Dec-2016 $61.00 $488.00 Price per each is not indicitive of the cost if quantities are changed. 20 E0AUFLL IBM Maximo for Utilities Authorized User License + SW Subscription & Support Renewal 01-Jan-2016 - 31-Dec-2016 $796.50 $15,930.00 Price per each is not indicitive of the cost if quantities are changed. 40 E0EGGLL Maximo for Utilities Limited Use FCT per Authorized User License + SW Subscription & Support Renewal 01-Jan-2016 - 31-Dec-2016 $399.40 $15,976.00 Price per each is not indicitive of the cost if quantities are changed. 60 E04T8LL IBM Maximo Linear Asset Manager Authorized User License + SW Subscription & Support 12 Renewal 01-Jan-2016 -31-Dec-16 $73.90 $4,434.00 Price per each is not indicitive of the cost if quantities are changed. Sub Total $46,483.80 Estimated Tax Rate 6.75% Estimated Tax $3,137.66 Total Cost $49,621.46 1 Pat Johnson From: Richard M. Poorman <rpoorman@WeBuildITS.com> Sent: Thursday, December 17, 2015 10:17 AM To: Pat Johnson Cc: Richard Minnigh Subject: RE: 8205 IBM Maximo Licenses and Subscription Renewals Certainly, I think I know what you are asking. The RFP requested two different sets of parts – New licenses and Renewal of existing licenses. That part is probably clear. The ITS response includes 2 complete lists of all the parts: a set with 2015 price (though yearend) and a set with 2016 prices. Because the RFP terms require pricing good for X days, this was our approach to show the current pricing through 12/31/2015 for comparison as well as the available pricing for 2016 should you need to go past the renewal date. IBM determines the pricing and they only offer the current price through calendar year end. On Jan 1 IBM will apply a price increase in the approximate range of 5%. The second set of prices reflects this new price just in case you need it. Best regards, Rich Poorman Intelligent Technology Solutions, LLC RPoorman@WeBuildITS.com | Office: 678.490.3800 x-101 | Mobile: 770.335.5235 From: Pat Johnson [mailto:pjohnson@fcgov.com] Sent: Thursday, December 17, 2015 11:50 AM To: Richard M. Poorman Subject: 8205 IBM Maximo Licenses and Subscription Renewals Richard, Would you provide me with a written explanation of why there are two sets of pricing in your bid response? An email response is fine. Thanks, Ms. Pat Johnson, CPPB Senior Buyer City of Fort Collins 970-221-6816 pjohnson@fcgov.com