Loading...
The URL can be used to link to this page
Your browser does not support the video tag.
Home
My WebLink
About
104031 MOTOROLA SOLUTIONS INC - CONTRACT - PURCHASE ORDER - 9136839
The design, technical, and cost information furnished with this proposal is proprietary information of Motorola Solutions, Inc. (Motorola). Such information is submitted with the restriction that it is to be used only for the evaluation of the proposal, and is not to be disclosed publicly or in any manner to anyone other than those required to evaluate the proposal, without the express written permission of Motorola Solutions, Inc. MOTOROLA, MOTO, MOTOROLA SOLUTIONS, and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. SYMBOL is a trademark owned by Symbol Technologies, Inc., which is a wholly owned subsidiary of Motorola Solutions, Inc. All other trademarks are the property of their respective owners. © 2012 Motorola Solutions, Inc. All rights reserved. FORT COLLINS UTILITIES NOVEMBER 20, 2013 MOTOROLA MCC7100 IP CONSOLE Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Table of Contents i TABLE OF CONTENTS Section 1 System Description ............................................................................................................................ 1-1 1.1 Project Overview ................................................................................................................ 1-1 1.1.1 Fort Collins Utilities Dispatch .......................................................................................... 1-1 1.1.2 Spares ............................................................................................................................ 1-2 1.1.2.1 Power Requirements ..............................................................................................1-2 1.1.2.2 Link Requirements ..................................................................................................1-2 1.2 MCC 7100 Dispatch Console Components ........................................................................ 1-2 1.3 The MCC 7500-MCC7100 Dispatch Experience ................................................................ 1-2 1.3.1 Interoperability Features – MCC7500 ............................................................................ 1-3 1.3.1.1 Integration with the ASTRO 25 Network .................................................................1-4 1.3.1.2 Agency Partitioning.................................................................................................1-5 1.3.1.3 Conventional Base Station Interfaces ....................................................................1-6 1.3.2 Console Operations ........................................................................................................ 1-6 1.3.2.1 Dispatch Interface...................................................................................................1-7 1.3.2.2 Standard Radio Transmission and Reception ........................................................1-8 1.3.2.3 Dispatch Audio Experience ....................................................................................1-9 1.3.2.4 Emergency Radio Transmission and Reception ..................................................1-10 1.3.2.5 Radio Patch Control .............................................................................................1-11 1.3.2.6 Call Management and Control ..............................................................................1-12 1.3.3 Console System Security ............................................................................................. 1-13 1.3.4 Console Configuration and Management ..................................................................... 1-14 1.4 MCC 7500 Dispatch Console Component Description .................................................... 1-15 1.4.1 Operator Position Components .................................................................................... 1-16 1.4.2 Auxiliary Inputs and Outputs ........................................................................................ 1-17 1.4.3 Conventional Channel Gateway Equipment ................................................................. 1-17 Section 2 Equipment List ................................................................................................................................... 2-1 Section 3 Statement of Work ............................................................................................................................. 3-1 3.1 Overview ............................................................................................................................ 3-1 3.2 Assumptions ....................................................................................................................... 3-1 3.3 Contract .............................................................................................................................. 3-2 3.3.1 Contract Award (Milestone) ............................................................................................ 3-2 3.3.2 Contract Administration .................................................................................................. 3-2 3.3.3 Project Kickoff ................................................................................................................ 3-2 3.4 Contract Design Review (CDR) .......................................................................................... 3-3 3.4.1 Review Contract Design ................................................................................................. 3-3 3.4.2 Design Approval (Milestone) .......................................................................................... 3-4 3.5 Order Processing ............................................................................................................... 3-4 3.5.1 Process Equipment list ................................................................................................... 3-4 3.6 Manufacturing and Staging ................................................................................................ 3-5 Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Table of Contents ii 3.6.1 Manufacture Motorola Fixed Network Equipment .......................................................... 3-5 3.6.2 Manufacture Non-Motorola Equipment .......................................................................... 3-5 3.6.3 Ship to Field for Staging (Milestone) .............................................................................. 3-5 3.6.4 Stage System ................................................................................................................. 3-5 3.6.5 Perform Field Staging Acceptance Test Procedure ....................................................... 3-6 3.6.6 Ship Equipment to Customer Location in Field .............................................................. 3-6 3.6.7 Field Ship Acceptance (Milestone) ................................................................................. 3-7 3.7 Civil Work for Fort Collins Provided Facilities ..................................................................... 3-7 3.8 System Installation ............................................................................................................. 3-8 3.8.1 Console Installation ........................................................................................................ 3-8 3.8.2 Console Installation Complete ........................................................................................ 3-9 3.8.3 System Installation Acceptance (Milestone) ................................................................... 3-9 3.9 System Optimization .......................................................................................................... 3-9 3.9.1 Optimize System FNE .................................................................................................... 3-9 3.9.2 Link Verification ............................................................................................................ 3-10 3.9.3 Optimization Complete ................................................................................................. 3-10 3.10 Training ............................................................................................................................ 3-10 3.10.1 Perform Training ....................................................................................................... 3-10 3.10.2 Training Complete .................................................................................................... 3-10 3.11 Audit and Acceptance Testing ......................................................................................... 3-10 3.11.1 Perform R-56 Audit ................................................................................................... 3-10 3.11.2 Perform Equipment Testing ...................................................................................... 3-11 3.11.3 Perform Functional Testing ...................................................................................... 3-11 3.11.4 System Acceptance Test Procedures (Milestone) ................................................... 3-11 3.12 Finalize ............................................................................................................................. 3-12 3.12.1 Cutover ..................................................................................................................... 3-12 3.12.2 Resolve Punchlist ..................................................................................................... 3-12 3.12.3 Transition to Service/Project Transition Certificate................................................... 3-12 3.12.4 Finalize Documentation ............................................................................................ 3-13 3.12.5 Final Acceptance (Milestone) ................................................................................... 3-13 3.13 Project Administration ...................................................................................................... 3-13 3.13.1 Project Status Meetings ........................................................................................... 3-13 3.13.2 Progress Milestone Submittal ................................................................................... 3-14 3.13.3 Change Order Process ............................................................................................. 3-14 Section 4 Project Schedule ................................................................................................................................ 4-1 Section 5 Acceptance Test Plan ........................................................................................................................ 5-1 Section 6 Training Plan ...................................................................................................................................... 6-1 Section 7 Warranty and Maintenance Plan ........................................................................................................ 7-1 7.1 THE MOTOROLA SERVICE DELIVERY TEAM ................................................................ 7-1 7.2 Warranty Services .............................................................................................................. 7-2 Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Table of Contents iii 7.2.1 Dispatch Service ............................................................................................................ 7-2 7.2.2 OnSite Infrastructure Response ..................................................................................... 7-2 7.2.3 Infrastructure Repair with Advanced Replacement ........................................................ 7-2 7.2.4 Technical Support Service ............................................................................................. 7-2 7.2.5 Network Monitoring Service ........................................................................................... 7-3 7.2.6 Security Update Service (SUS) ...................................................................................... 7-3 7.3 Post Warranty Services ...................................................................................................... 7-4 7.4 Summary ............................................................................................................................ 7-4 Section 8 Pricing Summary................................................................................................................................ 8-1 Section 9 Terms and Conditions ........................................................................................................................ 9-1 Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-1 SECTION SYSTEM 1 DESCRIPTION Motorola is proposing a new MCC7100 Dispatch Console for Fort Collins Utilities. A description of the features, benefits, system architecture, and hardware components are provided in this system description. 1.1 PROJECT OVERVIEW This proposal offers Fort Collins Utilities a Motorola MCC7100 Dispatch Console. The proposed console system is a dispatch solution that will provide seamless integration with the DTR ASTRO 25 system. The Utilities MCC7100 will be comprised of one dispatch center with 3 operator positions. The MCC7100 Console will be a replacement of the existing dispatch console. Motorola has taken great care to propose an offering that will provide Fort Collins Utilities with a dispatch solution that meets their needs. 1.1.1 Fort Collins Utilities Dispatch The Fort Collins Utilities Dispatch Center replacement will consist of three (3) MCC7100 operator positions located at the current dispatch center. The operator positions are equipped with a USB interface box, select and unselect speakers, two additional speakers per operator (4 total per operator), dual headset jacks, footswitch, mouse, keyboard, gooseneck mic, and single IRR. No encryption is provided in this quote. Ft Collins is responsible for providing all monitors and operator positions computers. Computers must meet the specifications that are included in this proposal. A dual gateway and switch have been provided to connect directly to the Zone 3 Master site. Two T1s are required for the Zone Master site to the Utilities Dispatch Center. Each of the computers will tie into the LAN switch located in the equipment room. The LAN switch will interface to the dual site routers which will connect the Utilities dispatch center via redundant links to the ASTRO 25 system. No logging recorders are provided in this quote. Fort Collins PD Dispatch will record all of the Utility calls as needed. Details of the logging process are the responsibility of Fort Collins Utilities and Fort Collins PD. For backup operation and control of local resources, a conventional site controller, and one conventional channel gateway (CCGW) are provided. The Conventional Channel Gateway will convert the conventional audio to IP traffic into the LAN Switch located in the equipment room. The Conventional Site Controller will allow Utility dispatchers to maintain the ability to communicate via the Conventional stations in the event of a link failure between Utilities and the Zone 3 Master Site. The console is optioned to control 8 conventional stations. Three new APX7500 control stations are quoted for the dispatch center for backup operation and interoperable communications. A four channel control station combiner and antenna system are included. Two new 7 ½’ racks will be used for all new equipment. Zone enhancement licenses are included for connecting to Zone 3 at SER 7.14. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-2 Motorola has provided for Auxiliary Input/Output connections to the new MCC7100 console to for Aux I/O connections that currently exist on the present console. The SDM 3000 Auxiliary I/O server is provided, which allows for 48 inputs and 16 outputs. 1.1.2 Spares The following spares have been included in this proposal: 1 Set MCC7100 Speakers 1 Headset Jack 1 Ethernet switch 1 gooseneck mic 1.1.2.1 Power Requirements Motorola has not included any backup power or UPS for the MCC7100 Console. 1.1.2.2 Link Requirements A dual T1 link is required from the Zone 3 Master Site in Fort Collins. 2 T1 links will be provided by Fort Collins Utilities. The links must meet the following specifications: Bit Error Rate 1x10-6 Stratum Level 2 or better Delay 5 ms Availability 99.999% Line Coding B8ZS Signaling Clear Channel, Channelized or Un-channelized Compression None Framing ESF Dry or Wet line Dry (i.e. no –48V present) 1.2 MCC 7100 DISPATCH CONSOLE COMPONENTS The system designed for Fort Collins Utilities consists of the following major components: Dispatch Console Accessories and USB interface Enhanced Conventional Channel Gateway (CCGW) Three new APX7500 consolettes MCC7100 Software SDM3000 Aux I/O Server 1.3 THE MCC 7500-MCC7100 DISPATCH EXPERIENCE In this section going forward, the descriptions are in general terms. Except where noted, the console will be described as an MCC7500. As the most advanced dispatch console in Motorola’s portfolio of Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-3 mission-critical communications technologies, the MCC7500-MCC 7100’s standard features offer state-of-the-art communications, console management and configuration functionality, dispatch operation, and communications security. The proposed system also offers the capability to maintain both audio and data recording of the calls made on the communications system. The MCC7100 has the same feature set as the MCC7500 consoles except for limitations in the table below. MCC 7100 IP CONSOLE DIFFERENCES MCC 7500 MCC 7100 Simultaneous Audio Streams 60 10 (outside RNI) Configurable Resources 160 60 Aux I/O w/ Comparator Display 400 200 Patches 16 4 Encryption Algorithms ADP, AES, DES-OFB, DES-XL,DVI-XL, DVP-XL ADP, AES, DES-OFB Voice Processing Module Yes No Telephony Yes ( Q4 2012) No 1.3.1 Interoperability Features – MCC7500 ASTRO 25 is specifically designed around the APCO P25 standards. All voice messages are digitized, all LMR system features are compliant with P25 standards, and the system uses the P25- defined, 9600-bps control channel format for all control channel commands. As part of ongoing enhancements to this solution, Motorola has joined and actively participated in the P25 interoperability committee to ensure continuously improving interoperability with the radios of other P25 vendors. ASTRO 25 is also fully Common Air Interface (CAI) compliant. Motorola can use multiple customer-furnished (CF) interoperability radios to install, configure, and make operational the necessary hardware and software to provide two-way communications between the MCC 7500 consoles and mutual aid channels. As shown in Figure 1-1, interoperable communications can be provided through a dispatcher-initiated interface (patch) to the CF mutual aid radios. The Motorola Conventional Channel Gateway (CCGW) forms the bridge between the MCC 7500 dispatch console on the ASTRO 25 trunked radio network and the CF mutual aid radios. This allows the dispatcher to patch together mutual aid radios and required subscribers on the ASTRO 25 system as situations dictate. Each CCGW can connect Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-4 with up to eight conventional or trunked mutual aid channels. Multiple (up to three) CCGWs can be installed per site to support a total of 12 Mutual Aid or interoperability radios to communicate with various agencies. One CCGW can be placed at any RF or console site allowing flexibility of connecting to the MCC 7500 consoles. CCGW interfaces can be installed at any location as long as there is network connectivity back to the Zone Core. Additional CCGWs can easily be added anywhere on the LMR network as mutual aid requirements change. As an incident occurs, local mutual aid agencies can initiate radio conversation to a MCC 7500 dispatch location via a programmed channel. By selecting an icon on the console monitor, the dispatcher will initiate a patch to a talkgroup for First Responders as necessary. Incident conversations will be seamless from the moment of the patch and can be recorded like any talk group conversation within the LMR network. The dispatcher will also be able to take part in and monitor conversations for the duration of the incident, as necessary. Figure 1-1: Mutual Aid Components 1.3.1.1 Integration with the ASTRO 25 Network The MCC 7500 IP Dispatch Console will be seamlessly integrated into the DTR ASTRO 25 system, without interface boxes, digital voice gateways or backroom electronics for an integrated mission critical network. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-5 This modular IP approach substantially reduces the amount of space needed for backroom electronics. All dispatch activity is performed over IP. The physical space needed to accommodate the MCC 7500 console position is comparable to that required for a personal computer. Both trunked talkgroups and conventional radio channels can be accessed and controlled from one MCC 7500 IP Dispatch Console over the same network. This reduces overall transport costs and the need for duplicate fixed network equipment. Table 1-1 outlines the benefits of the MCC 7500’s seamless integration to the ASTRO 25 network. Table 1-1: Benefits of Seamless Integration of the MCC 7500 IP Console with an ASTRO 25 Network Feature Benefit Tight coordination between the IP network and IP console eliminates the potential for audio degradation. Subscribers and console operators will be able to communicate without loss of information. Emergency calls are prioritized for successful delivery regardless of network traffic. Console operators will always be able to hear emergency calls from users in the field. IP network redundancy ensures call traffic delivery. No lost communications. Inherent access to all system resources within the network provides dispatch priority to reach any user when needed. Console operators will always be able to reach out to users in the field. Rapid call set up times and quality of service, regardless of the size of the system. The ability to scale the system to handle future capacity, while maintaining efficient dispatch operations. True end-to-end encryption from the subscriber to the console operator position, enhancing operational security Assurance that sensitive, private communications will remain secure, from the user in the field to the console dispatch operator Improved bandwidth efficiencies reduce transport costs. Ongoing cost savings 1.3.1.2 Agency Partitioning With Agency Partitioning, agencies will gain the interoperability benefits of being on the same system, be able to leverage cost savings in the maintenance of a shared system, and still maintain control of their own console configurations, encryption keys, and channels. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-6 Agency Partitioning functionality enables system administrators to control who has access to functionality for the console network as a whole. It controls access for talkgroups, auxiliary I/Os, pre- programmed pages, encryption keys, and configuration data. Agency Partitioning help keep an agency's resources available for its users, while preventing unauthorized people from accessing or modifying the network configuration. 1.3.1.3 Conventional Base Station Interfaces The MCC 7500 is capable of accessing and controlling analog and digital conventional base stations through the use of conventional channel gateways (CCGW). This capability lowers cost of ownership in two ways: It uses the same transport network, reducing the requirements for dedicated backhaul. It reduces the hardware requirements for interoperability, lowering fixed network equipment costs. The dispatch console processes audio received from the station, and controls various features on the stations, such as frequency selection, private line selection, and repeater on/off. 1.3.2 Console Operations The MCC 7500 IP Console is designed to provide mission-critical audio between the dispatch console and users in the field. It is optimized for real- time audio, prioritizing emergency calls over other traffic, minimizing voice queuing, and transmitting calls in 450 milliseconds or less. Using robust error mitigation to maintain call quality even when the system is heavily loaded, the MCC 7500 IP Console reduces communication errors that may force dispatch console operators to repeat their transmissions. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-7 1.3.2.1 Dispatch Interface The MCC 7500’s graphical user interface (GUI) optimizes user efficiency. It is designed to display the maximum number of resources a dispatch operator is able to easily view and control. Fort Collins can customize the MCC 7500’s GUI by agency or by individual user to meet their dynamic needs and requirements. Elite Dispatch Graphical User Interface The MCC 7500 Elite Dispatch GUI is an enhanced version of Motorola’s Gold Elite Dispatch GUI. For existing Gold Elite users, the GUI allows a smooth transition and minimal training for radio dispatch operators. For new users, the graphical icons and customization options make the MCC 7500 IP console GUI easy to learn and operate. An example of the MCC 7500’s GUI is shown in Figure 1-2 Tool Bars Resource Folders Patch & Multi-Select Folders Activity Log Window Status Bar Auxiliary Inputs/Outputs Radio Resource Radio Resource Radio Resources Radio Resources Figure 1-2: The MCC 7500’s GUI delivers critical real-time information is delivered to the console operator when and where they need it Based on operator preference, the MCC 7500 GUI can be customized to show details of trunked and conventional channels on a per-channel basis. Various controls can be highlighted, such as patch status, frequency select, coded/clear select, and individual volume control. Per-channel controls can be fully or partially shown, or hidden to save space on the screen. Busy dispatch operators can respond to a missed call by simply clicking on an entry in the Activity Log. The number of calls and call information displayed in the Activity Log is customizable to suit the needs of the user. The status of auxiliary inputs and outputs can be conveniently interpreted from the GUI with the use of familiar graphical icons, such as a door shown open or closed. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-8 1.3.2.2 Standard Radio Transmission and Reception A typical MCC 7500 console has two speakers, one for selected audio and the second for all remaining unselected audio. Additional speakers can be added to the console, allowing dispatch operators to configure a specific speaker for a set of designated audio sources. This simplifies multitasking between multiple audio sources, allowing flexibility in the way the audio is presented to the dispatch operator. Receiving Calls from the Field and Other Dispatch Operators Dispatch operators have great flexibility as to how to hear calls from field radio users and other dispatch operators. Each console dispatch operator can define his or her own audio reception profile. They can select a single audio source, whether conventional or talkgroup, to be heard on a selected speaker (“Single Select”). They can also define groups of radio resources that can all be heard on a selected speaker (“Multi-Select”). Initiating Calls to the Field and Other Dispatch Operators The dispatch operator has several different ways of initiating a call. In most circumstances, a “General Transmit” is appropriate. With the general transmit, the dispatch operator selects a resource on the console and activates the transmission through a footswitch, headset transmit button, microphone transmit button. If the dispatch operator needs to quickly transmit on a resource, they use the “Instant Transmit” function, which activates the resource regardless of whether it is selected. To prevent accidental activation of “Instant Transmit,” it can be limited through an “Instant Transmit Safety Switch,” which must be pressed prior to activation of “Instant Transmit.” Making Calls to the Field and Other Dispatch Operators The dispatch operator can transmit audio in different ways, depending on who they need to speak with and how important that communication is. Most basically, they can make calls to all users listening to a specific conventional radio resource or a specific talkgroup (“Trunking Talkgroup”). When multiple resources are required, the operator can select additional talkgroups and/or conventional channels as needed for the call using the multi-select feature. The MCC 7500 system enables dispatch operators to make private calls to individual field radio users or dispatch operators. Once this private call is established, it can be patched in with another resource at the dispatch operator’s discretion. . Controlling Console Audio The MCC 7500 IP Dispatch Console offers the operator several different ways of controlling or muting the audio on their console. The operator can change the audio volume of any specific resource routed to a selected speaker and, if they desire, can mute and un-mute all non-selected resources on the console (“All Mute”) for 30 seconds. The console enables the dispatcher to transmit on a resource while receiving audio from other resources. It also can prevent acoustic feedback when a co-located operator position transmits by muting the transmitting operator position’s audio on a shared resource. Controlling Network Audio Dispatch operators can control the audio on the ASTRO 25 network. Using the console, the operator can enable or disable radio users in a talkgroup from hearing transmissions of other radio users in that talkgroup, in order to compartmentalize traffic, reduce interruptions, and maintain communications between dispatch and the field. When this function is enabled or disabled, all dispatch consoles with Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-9 this resource assigned are updated with the current status of the feature. This feature can be controlled from any dispatch console. 1.3.2.3 Dispatch Audio Experience Emergency Alarms The MCC 7500 IP Dispatch Console is capable of monitoring radio subscribers for user initiated emergency activations. On subscriber radios that are equipped and programmed to transmit an emergency alarm, the MCC 7500 detects that this emergency has occurred and displays the emergency on operator positions that are preprogrammed to receive the emergency notification. Operator positions can be programmed to either receive the emergency or to completely ignore it. In the event of an emergency condition from a radio user, all programmed consoles with give both an audible and visual indication of the event. The dispatch operator can then silence the emergency leaving the visual indication on the screen indicating information on the initiating radio allowing the call to be handled and dispatched appropriately. Once an emergency is received all programmed operator positions will give the audible and visual indication of the event. Any one of these operator positions has the ability to silence the emergency at only their position or for all operator positions on the system. In the event of a system that all channels are busy at the RF site that receives the emergency, that event is automatically given a Priority Level 1. This is the highest priority possible, putting the emergency call at the top of any busy queue. The emergency call will be given the next available voice channel at that site bumping all non-emergency calls in the queue. Headset Jack Each dispatch console is capable of supporting up to two headset jacks. A headset jack allows a dispatch console user to use a headset while operating the dispatch console. Each headset can either be connected to the console for supervisory applications, or to a desk telephone. The headset jack contains two volume controls: one for adjusting the level of received radio audio and one for adjusting the level of received telephone audio. The headset jack supports headsets which use either PJ7 (6-wire) or PJ327 (4-wire) longframe connectors (6-wire headsets have a PTT button while 4-wire headsets do not have a PTT button). Desktop Speakers Each dispatch console is capable of supporting up to 8 audio speakers. These speakers supply audio for select/unselect, as well as pre-determined audio sources to specific monitor speakers., each of which transmits unique audio—that is, an audio source cannot appear in multiple speakers at a single dispatch console. Each position supports up to eight audio speakers. Monitor speakers – can tie specific talkgroups to a certain speaker, such as all fire resources to speaker 3. Each speaker has individual volume controls, and contains an amplifier that provides a maximum of 2 Watts of power output. Speakers are self-contained units, and can be placed on a desktop, mounted in a rack/furniture, mounted on a wall, or mounted on a computer monitor. A mounting bracket is included with each speaker. Footswitch Each dispatch console is capable of a dual pedal footswitch. The footswitch can be configured to control general transmit and monitor functions. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-10 Telephone/Headset Port The telephone/headset port allows an external telephone set to be connected to the dispatch console. The dispatch console’s headset can then be used to communicate on both the radio system and a telephone system (i.e. a 911 system). When a telephone call occurs at a dispatch position, radio audio is directed from the headset to the appropriate console speaker. The headset microphone audio is routed to the telephone, allowing the dispatch console user to communicate hands-free on the telephone set. When the dispatch operator ends their call, the headset reverts back to full radio operation. When the dispatch operator transmits on a radio resource during a telephone call, the headset microphone is re-routed to the radio system for the duration of the transmission. Once the transmission is completed, the headset microphone is routed back to the telephone. During the transmission, the dispatch operator continues to hear the telephone audio through the headset. Instant Recall Recorder Port (for Radio) Short-term, console-specific audio recording is a mechanism used to record a portion of the inbound audio present on a specific dispatch console and make it readily available to the dispatch console user. This recorded audio is retained by the recording system for a short period (typically about 60 minutes) and is easily played back by the dispatch console user. This allows the dispatch console user to replay received audio that the user may have missed. The instant recall recorder port (for radio) allows an instant recall recorder to be connected to a dispatch console. The port provides an output containing the receive radio audio on the selected channels. Transmit audio of any type (from either this dispatch console or a parallel dispatch console) as well as tones generated by the dispatch console (emergency tones, callback tones, busy tones) are not included in the audio output. Dispatch console generated tones (e.g., emergency alarm tones, trunking busy tones, error tones, etc.) are not included in the audio appearing at the analog audio output. This is done so that they do not interfere with the dispatch console user’s ability to understand the voice audio that was recorded. 1.3.2.4 Emergency Radio Transmission and Reception As part of a mission-critical communications network, the MCC 7500 facilitates immediate prioritization and resolution of emergency communications between dispatch and first responders in the field. This enables dispatch operators and first responders to focus on their mission, not their equipment—especially during critical situations. When a field user or another dispatch operator makes a trunking emergency call, the console emits both visual and audible indications (“Emergency Alarm”). The operator can then “recognize” the emergency call, which ends the audible emergency indication and notifies all console operators that the emergency is being addressed (“Emergency Recognize”). The audible emergency indication may also be muted by a console operator without recognizing the emergency alarm (“Mute Tones at a Single Op”). When an emergency is over, the dispatch console user can end the Emergency Alarm. The emergency mode remains active on the initiating radio unit until it is ended (reset) by the radio user. Receiving an Emergency Call When a field user or another dispatch operator makes a trunking emergency call, the console emits both visual and audible indications (“Emergency Alarm”). The audible indication works to alert the dispatch operator that an emergency is underway; the visual indication directs the dispatch operator’s Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-11 attention to the specific resource on which the emergency call is being made. The dispatch operator can immediately reserve a voice channel for the duration of the emergency. The audible indication for an emergency is generated at the maximum level of the received audio, regardless of what volume the console has set that resource to. This is to ensure that the console operator does not miss the call. When the emergency call has been acknowledged, the volume for that resource is returned to its previous level. Responding to an Emergency Call When a console operator wishes to respond to the trunking emergency call, they can bypass the standard console interface to auto-open a quick list, which contains specific controls for recognizing an emergency call, initiating an emergency call, and ending an emergency call (“Auto-Open of Quick List”). The operator can then “recognize” the emergency call, which ends the audible emergency indication and notifies all console operators that the emergency is being addressed (“Emergency Recognize”). The audible emergency indication may also be muted by a console operator without recognizing the emergency alarm (“Mute Tones at a Single Op”). This would be used in a situation where one agency is monitoring a channel that belongs to another agency. If an emergency alarm comes in on the second agency's channel, the first agency could mute the tones at their dispatch consoles without having to wait for the second agency to recognize it. Ending an Emergency Call When an emergency is over, the dispatch console user can end the Emergency Alarm. The visual indication on the console GUI is removed, and the console informs the trunking controller and other consoles that the emergency is over (“Emergency End/Knockdown”). The emergency mode remains active on the initiating radio unit until it is ended (reset) by the radio user. 1.3.2.5 Radio Patch Control MCC 7500 console users can patch communication between trunked and/or conventional radios that are normally unable to communicate with each other due to different features, programming, or even different frequency bands. A patch group is a group of linked resources that can both receive messages from a console and transmit to all other members of the patch group. The MCC 7500 supports a maximum of 16 active patch groups. Setting up a Standard Patch A dispatch operator can set up a standard patch between trunked resources and/or conventional resources. After the patch is created, the dispatch console transmits all audio on one resource to all other resources in the patch group. Patched radio users see the ID or alias of the other patched radio(s), as opposed to that of the console, provided that the radio subscriber is capable of displaying IDs. This minimizes confusion and the need for the dispatch operator to intervene in the call. Patches are automatically re-established if interrupted so the MCC 7500 user can concentrate on continuing operations. Pre-Defined Patches Patches can also be pre-defined, and be automatically re-initiated each time a dispatch console computer is restarted (“Patch Auto-Start”). Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-12 Using Multi-Select The Multi-Select feature allows a dispatch console to define groups of selected radio resources. When a Multi-Select group is opened, all of the resources in the group are simultaneously selected. Resources can be added or removed from a Multi-Select group while it is open or while it is closed. The Multi-Select feature Selects multiple resources simultaneously. Defines and stores groups of resources so that multiple resources can be conveniently selected and deselected. Note: This operation is different than that of the patch folders. A dispatch console can only have one multi-select group active at a time, but it can have multiple patch groups simultaneously active. 1.3.2.6 Call Management and Control Automatic Prioritization of Calls Calls on the MCC 7500 Dispatch Console are prioritized through a transmission hierarchy. Calls from primary supervisors take priority over those from secondary supervisors, which in turn take priority over non-supervisors. Instant Transmit or All-Points Bulletin (APB) transmissions, regardless of whether they are from a supervisor, will take priority over general or patch transmissions. Multiple dispatch console operators can be designated as primary supervisors on the same system, which is useful when multiple agencies share one system, each with their own primary supervisor. Console supervisors have the capability to disable and enable operator console functionality as necessary. Manual Prioritization of Calls “System Access Priority Select” allows a dispatch operator to prioritize trunked resources on the system as either “normal” or “tactical.” A dispatch operator can change the priority of a trunked resource to tactical in order to give the resource a better chance of gaining communication access on a busy system. Only emergency calls have a higher priority than tactical. When the System Access Priority status of a resource is changed, it is updated at all dispatch consoles in the systems that are monitoring that trunked resource. Standard Call Indications The MCC 7500 Console indicates the availability of any given trunking resource, whether or not it is being transmitted on at the moment. It will also give an inbound call indication that provides the console operator with a visual cue of audio activity on a radio resource. This functionality makes it easy for an operator to see at a glance what the status of a resource is at any moment. Resource Identification To identify a resource, the console reads its unit ID, a string of digits that uniquely represent that resource. The console makes it easy for operators to read unit IDs by replacing them with user- friendly 16-character aliases. These aliases, which are defined during the configuration of the console system, can replace the unit IDs of the following resources: Trunking Talkgroup Resource Trunking Announcement Group Resource Trunking Individual Call Resource Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-13 Conventional Channel Resource Conventional Channel Frequency Selection Control Conventional Channel PL Selection Control Unit ID Aux I/O Resource On large systems, unit IDs can be conserved by grouping all individual call resources on a specific trunking talkgroup together under a certain ID. This flexibility simplifies the daily work of dispatch operators. Call Alerting When an operator needs to reach a radio user or dispatch operator and they are not near their radio or console, the dispatch operator can “page” the unattended radio or console through a series of beeps and an indication of the sender’s ID. When the radio user or dispatch operator becomes available, they will see the unit ID of the calling dispatch operator’s console, and be able to return the call. Additionally, a Call Alert can be used to trigger an activity. For instance, a Call Alert may cause a vehicle’s horn to sound and its lights to flash. The console operator can even send a call alert to a user who is involved in voice and data communications over the network. 1.3.3 Console System Security The MCC 7500 Console supports the Information Assurance capabilities of the ASTRO 25 network by enabling end-to-end encryption from the operator position, so that at no point will communications be undermined by unencrypted transmissions. Each dispatch operator will be able to fully participate in secure communications while being confident that sensitive, vital information will not be heard by unauthorized individuals. Secure Access to the Console To use the dispatch console, an operator must enter a valid radio system user account name and password. The dispatch console validates that information with the radio system’s network manager and allows the user to access only the resources for which the user has access rights. This also applies to third party applications that use the dispatch console's API. Secure Communications at the Console The console itself encrypts and decrypts radio voice messages. Thus, radio voice messages are encrypted end-to-end, from the field radio user to the dispatch console. The console operator can choose whether or not to encrypt their transmissions on a particular trunked resource. Console operators can interface with agencies that have different encryption configurations without any manual intervention or delay. The MCC 7500 Console can support up to 60 calls simultaneously, using up to four different algorithms and multiple encryption keys. To help reduce potential errors when managing encrypted communications, the MCC 7500 interface provides alerts when the console mode does not match that of a received call, and when a patch or multi-select group is being set up between a mix of clear and secure channels. The set of alerts available on the console are in Table 1-2, below. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-14 Table 1-2: Security Indications Indication/Alert Indication/Alert Description Receive Cross-Mode Indication Indicates when an inbound call’s secure mode does not match the console’s outbound mode, so that the console operator can respond in the correct mode. Clear Audio Alert Provides visual and audible indication that a trunked radio transmission or reception is unencrypted. Multi-Select Cross-Mode Alert Indicates that different trunked resources in a multi-select group have different secure modes, preventing console operators from transmitting audio in both secure and non-secure modes. Patch Cross-Mode Alert Indicates that different trunked resources in a patch group have different secure modes, preventing console operators from transmitting audio that is intended to be secure in an unencrypted state. Key Fail Indication Indicates that a console cannot decrypt or encrypt a call due to a problem with an encryption key. Panic Key Zeroizing Erases all encryption keys at a specific console or AIS at the push of a button. The button is recessed in a panel to reduce the chance of accidentally pressing it. Keyset/Indexset Selection via GUI Enables the dispatch operator to manually select the keyset/indexset the dispatch console uses. Key Management via KVL Enables the operator to use the KVL to manage all keys for a dispatch console or archiving interface server. Key Management via Store and Forward Enables the operator to use a KVL and KMF to manage all keys for a console or archiving interface server. Securing Communications at the Logging Recorder Not only are real-time communications encrypted, MCC 7500 encryption extends to call logging— ensuring that even recorded communications are not vulnerable to retrieval by unauthorized people. Like the console itself, the Archiving Interface Server also requires a valid radio system user account name and password be entered and validated by the radio system’s network manager before it allows access to recorded information. After gaining access, a user can view and listen to only the recordings for which the user has access rights. This enables agencies to keep their logs private from other agencies on the same system. The AIS is capable of supporting up to four different encryption algorithms simultaneously. 1.3.4 Console Configuration and Management The MCC 7500 console system is configured and managed by the same configuration manager, fault manager, and performance reporting applications as the radio system. The user can define exactly which resources are available and how they are presented to the dispatch console user. This provides Fort Collins with a single point for configuring and managing the entire ASTRO 25 system. Changes are automatically distributed throughout the system. This centralized approach saves valuable time and effort for system administrators and technicians, and reduces the errors that can occur when radio IDs and other data are entered at multiple locations. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-15 In addition, call traffic and performance reports for each console can be generated from the system’s network manager. This enables administrators to quickly and easily ensure optimal effectiveness and efficiency. 1.4 MCC 7500 DISPATCH CONSOLE COMPONENT DESCRIPTION An MCC 7500 Dispatch IP Console consists of the following elements: Operator position computer Voice Processing Module (VPM) Auxiliary Input/Outputs Network equipment Conventional Channel Interface equipment This section discusses the various components that make up the proposed MCC 7500 Dispatch Console system. These components are connected together and to the rest of the ASTRO 25 system on an IP network via console site routers and switches. The MCC 7500 Dispatch Console functions as an integrated component of the total radio system, fully participating in system level features such as end-to-end encryption and agency partitioning. Since the network is IP-based, the system’s interfaces and components can be distributed physically throughout the network. CCGWs can be located at conventional-only RF sites, at trunking RF sites, the master site, or at console sites with conventional stations. Aux I/O Servers can be placed anywhere in the zone, closest to where they are needed. Console Site Link (WAN) LAN Switch Console Site Router Dispatch Console PC MCC 7500 Dispatch Consoles DesktopSpeakers Desktop Microphone Headset Jacks VPM Analog Analog Footswitch Local Logging Recorder Instant Recall Recorder External Paging Encoder External Telephone System Monitor Ethernet Cable Ethernet Cable 2 Ethernet Cables per Dispatch Console Figure 1-3: Motorola MCC 7500 Dispatch Console Hardware Architecture Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-16 1.4.1 Operator Position Components MCC 7500 operator positions connect directly to the radio system’s IP transport network without gateways or interface boxes. Audio processing, encryption, and switching intelligence for dispatch are performed within each software-based operator position, without additional centralized electronics. An MCC 7500 operator position consists of a computer, a Voice Processing Module (VPM), one select speaker, up to three unselect speakers, a desktop gooseneck microphone and/or headset jack box with in-line PTT amplifier and headset, and optional footswitch. Voice Processing Module (VPM) The VPM provides vocoding and audio processing services for the dispatch console. It connects to the console site LAN switch and communicates with the dispatch console PC via Ethernet. Each operator position includes a PC and a dedicated VPN. The VPM also provides connections for analog devices to be connected to the digital console. The VPM has connectors for the following devices: One desktop microphone Two headset jacks Eight desktop speakers (four speakers max supported in the initial releases) Logging recorder Radio instant recall recorder Telephone instant recall recorder (not supported in initial releases) External telephone set External paging encoder Footswitch Generic transmit audio input Some of the connectors listed above can be used to provide audio inputs and outputs for connecting other types of dispatch consoles to the Motorola radio system in conjunction with the Motorola MCC 7500 Dispatch APIs. An optional secure card provides encryption and decryption services for the dispatch console. It is capable of supporting multiple, simultaneous encryption/decryption sessions using multiple algorithms and multiple secure keys. The secure card has been provided to Fort Collins so they can do DES-OFB, AES and ADP encryption. Personal Computer (PC) The dispatch console uses a Motorola-certified PC running the Microsoft Windows operating system. The PCs used in ASTRO 25 systems have a mini-tower form factor. MCC 7500 Operator Position Components Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-17 1.4.2 Auxiliary Inputs and Outputs An Auxiliary Input/Output server enables console operators to control and monitor external devices, such as doors and lights, from the console user interface. Multiple dispatch consoles anywhere in the network may monitor and control the same relay output and/or external inputs. Changes are indicated across all dispatch consoles simultaneously. Customizable graphic icons are also used to provide a visual indication of both the function and state of external inputs. The contact closures and input buffers required to interface to these devices are housed in Remote Terminal Units (RTUs). These RTUs can be physically located close to where they are needed, at any console site or RF site. The dispatch consoles and RTUs communicate with each other across the radio system’s IP transport network. Individual relay outputs can be configured so that they require a safety switch to be pressed before they respond to any commands from the dispatch console user. Supported Aux I/O Configurations The following Aux I/O configurations are supported. Aux I/O Configuration Description Momentary Input This is an input where the user interface always shows the true state of the input. Latched Input This is an input where the user interface does not necessarily show the true state of the input. When the input goes active, the user interface shows the state as active. The display will continue to show the state as active even if the input changes to the inactive state. A dispatch console user must manually reset the display to return it to the inactive state. Momentary Output This output relay is activated when the dispatch console user presses the button on the user interface and deactivated when the dispatch console user releases the button. Latched Output This output relay changes state only when the dispatch console user presses the button. Interlocked Latched Output This latched output relay is part of a group of latched output relays. Only one of the relays in the group may be active at a time. Interlocked relays work in a “break before make” fashion; that is, the previously active relay is deactivated before the new relay is activated. 1.4.3 Conventional Channel Gateway Equipment Enhanced Conventional Channel Gateways (CCGWs) are used to interface analog and ASTRO 25 conventional channels to the ASTRO 25 radio system infrastructure. Up to eight conventional channels can be connected to the analog and Aux ports and up to eight V.24 ports on a GGM 8000- based CCGW. The sixteen channels can be any mixture of analog, MDC 1200, ACIM Link, digital or mixed mode. In addition to the sixteen channels supported on the analog and V.24 ports, the CCGW is also capable of supporting up to sixteen digital channels via its IP port. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted System Description 1-18 For example, a GGM 8000 CCGW could be configured to support the following set of conventional channels: Ten digital channels via IP (all share the same IP port) Four simple analog channel (uses four analog ports) Four MDC 1200 channel (uses four analog port) Eight digital channel via V.24 (uses eight V.24 port) Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Equipment List 2-1 SECTION EQUIPMENT 2 LIST QTY NOMENCLATURE DESCRIPTION 1 CLN1856 2620-24 ETHERNET SWITCH 1 SQM01SUM0205 GGM 8000 GATEWAY 1 CA01616AA ADD: AC POWER 1 F4543 SITE MANAGER BASIC 1 VA00874 SDM3000 MCC7500 AUX IO F/W FOR A7.14 1 V266 ADD: 90VAC TO 260VAC PS TO SM 3 V592 AAD TERM BLCK & CONN WI 1 T7038 GCP 8000 SITE CONTROLLER 1 CA00303AA ADD: QTY (1) SITE CONTROLLER 1 X153AW ADD: RACK MOUNT HARDWARE 1 CA01136AA ADD: MCC 7500 CONVEN SITE OPER 1 SQM01SUM0205 GGM 8000 GATEWAY 1 CA01616AA ADD: AC POWER 1 CA02086AA ADD: HIGH DENSITY ENH CONV GATEWAY 1 BVN1013 MKM 7000 Console Alias Manager Software 2 TRN7343 SEVEN AND A HALF FOOT RACK 2 DSOP820B PDU, 120V HARDWIRE (8) 20A OUTLET PDU WITH TYPE 3 SAD PROTECTION 2 DS1101378 RACK MT ADAPTER PLATE, 19 IN FOR DSOP820B, DSOP820B2 & DSNSOP820B 2 DSTSJ100BT SPD, RJ-48 8 PIN, 10/100 BASE T TSJ PROTECTS/PASSES ON ALL 8 PIN 2 DSTSJADP RACK MOUNT GROUND BAR, 19 IN FOR TSJ AND WPH SERIES DATA SPDS 1 B1940 MCC 7100 CD ROM 3 B1939 MCC 7100 IP Console Application 3 CA01642AB ADD:BASIC CONSOLE OPERATION LICENSE 3 CA01643AA ADD: MCC 7500 / MCC 7100 TRUNKING OPERATION 3 HKVN4159A 10 CHANNEL SW LICENSE 3 T7448 WINDOWS SUPPLEMENTAL FULL CONFIG 6 DDN1391 MUSIK USB SPEAKERS (SET OF 2) PALO ALTO 3 B1941 AIM AUDIO INTERFACE MODULE 3 B1914 MCC SERIES DESKTOP GOOSENECK MICROPHONE 6 B1913 MCC SERIES HEADSET JACK 3 DSTWIN6328A PROVIDES ONE DUAL PEDAL FOOTSWITCH FOR USE WITH MOTOROLA MCC 7500 DISP 3 T7885 MCAFEE WINDOWS AV CLIENT 3 HKVN4225A MCC7100 Instant Recall Recorder 1 DDN1391 MUSIK USB SPEAKERS (SET OF 2) PALO ALTO 1 B1914 MCC SERIES DESKTOP GOOSENECK MICROPHONE Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Equipment List 2-2 QTY NOMENCLATURE DESCRIPTION 1 B1913 MCC SERIES HEADSET JACK 1 CLN1856 2620-24 ETHERNET SWITCH 1 6406066M02 PANEL PUNCH BLOCK 3 DSRMP615A SPD, TYPE 3, 120V RACK MOUNT, 15A PLUG-IN W/ (6) 15A NEMA 5-15 OUTLETS 1 SQM01SUM0239 MASTER SITE CONFIG UPGRADE 1 CA02105AA MCC7500/MCC7100 CONSOLE LIC 1 CA00997AL ADD: UCS LICENSE KEY 7.14 1 CA00996AL ADD: NM/ZC LICENSE KEY 7.14 3 L30URS9PW1 N APX7500 SINGLE BAND 7/800 3 L999 ADD: FULL FP W/05/KEYPAD/CLOCK/VU 3 G361 ADD: P25 TRUNKING SOFTWARE 3 G806 ENH: ASTRO DIGITAL CAI OP APX 3 G51 ENH: SMARTZONE OPERATION APX 3 CA01598 ADD: AC LINE CORD US 3 QA01749 SW KEY SUPPLEMENTAL DATA 1 DS4383G01A04 CONTROL STATION COMBINER, STANDARD, 746-869 MHZ, 4 CHANNEL 3 HKN6233C APX CONSOLETTE RACK MOUNT KIT 1 DSRMP615A SPD, TYPE 3, 120V RACK MOUNT, 15A PLUG-IN W/ (6) 15A NEMA 5-15 OUTLETS 4 0784469Y02 BRKT, CBL SUPPORT 1 3182602Y06 GROUNDING BUS BAR 8 3082000X12 CABLE, GROUND Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-1 SECTION STATEMENT 3 OF WORK 3.1 OVERVIEW This Statement of Work (SOW) describes the deliverables to be furnished to Ft Collins Utility Department. The tasks described herein will be performed by Motorola, its subcontractors, and Ft Collins to implement the solution described in the System Description. It describes the actual work involved in installation, identifies the installation standards to be followed, and clarifies the responsibilities for both Motorola and Ft Collins during the project implementation. Specifically, this SOW provides: A summary of the phases and tasks to be completed within the project lifecycle. A list of the deliverables associated with the project. A description of the responsibilities for both Motorola and Ft Collins. The qualifications and assumptions taken into consideration during the development of this project. This SOW provides the most current understanding of the work required by both parties to ensure a successful project implementation. In particular, Motorola has made assumptions of the sites to be used for the new system. Should any of the sites change, a revision to the SOW and associated pricing will be required. It is understood that this SOW is a working document, and that it will be revised as needed to incorporate any changes associated with contract negotiations, Contract Design Review (CDR), and any other change orders that may occur during the execution of the project. The Fort Collins Utility Dispatch Center console will consist of three (3) MCC 7100 operator positions and their associated backroom equipment located at the dispatch center. The MCC 7100 dispatch software will be loaded on to customer supplied computers that are provided with Windows 7 Operating System. 3.2 ASSUMPTIONS Motorola has based the system design on information provided by Ft Collins and an analysis of their system requirements. All assumptions have been listed below for review. Should Motorola’s assumptions be deemed incorrect or not agreeable to Ft Collins, a revised proposal with the necessary changes and adjusted costs may be required. Changes to the equipment or scope of the project after contract may require a change order The Ft Collins MCC console will be implemented at the 7.14 System Release. That Ft Collins will give Motorola Final Acceptance on the console project while the console is at the 7.14 Release All logging for Ft Collins Utility will be provided by Ft Collins PD. It is the responsibility of Ft Collins Utility to negotiate this service. Ft Collins Utility is providing all computers and monitors. The computers provided will meet the specifications provided in this proposal. All work is to be performed during normal work hours, Monday through Friday 8:00 a.m. to 5:00 p.m. Motorola is not responsible for interference caused or received by the Motorola provided equipment except for interference that is directly caused by the Motorola-provided transmitter(s) to the Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-2 Motorola-provided receiver(s). Should Ft Collins system experience interference, Motorola can be contracted to investigate the source and recommend solutions to mitigate the issue. 3.3 CONTRACT 3.3.1 Contract Award (Milestone) Fort Collins and Motorola execute the contract and both parties receive all the necessary documentation. 3.3.2 Contract Administration Motorola Responsibilities: Assign a Project Manager, as the single point of contact with authority to make project decisions. Assign resources necessary for project implementation. Set up the project in the Motorola information system. Schedule the project kick-off meeting with Fort Collins. Fort Collins Responsibilities: Assign a Project Manager, as the single point of contact responsible for Fort Collins signed approvals. Assign other resources necessary to ensure completion of project tasks for which Fort Collins is responsible. Completion Criteria: Motorola internal processes are set up for project management. Both Motorola and Fort Collins assign all required resources. Project kickoff meeting is scheduled. 3.3.3 Project Kickoff Motorola Responsibilities: Conduct a project kickoff meeting during the Contract Design Review (CDR) phase of the project. Ensure key project team participants attend the meeting. Introduce all project participants attending the meeting. Review the roles of the project participants to identify communication flows and decision-making authority between project participants. Review the overall project scope and objectives with Fort Collins. Review the resource and scheduling requirements with Fort Collins. Review the Project Schedule with Fort Collins to address upcoming milestones and/or events. Review the teams’ interactions (Motorola and Fort Collins), meetings, reports, milestone acceptance, and Fort Collins’s participation in particular phases. Fort Collins Responsibilities: Fort Collins’s key project team participants attend the meeting. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-3 Review Motorola and Fort Collins responsibilities. Completion Criteria: Project kick-off meeting completed. Meeting notes identify the next action items. 3.4 CONTRACT DESIGN REVIEW (CDR) 3.4.1 Review Contract Design Motorola Responsibilities: Meet with Fort Collins project team. Review the operational requirements and the impact of those requirements on various equipment configurations. Establish a defined baseline for the system design and identify any special product requirements and their impact on system implementation. Review the System Design, Statement of Work, Project Schedule, and Acceptance Test Plans, and update the contract documents accordingly. Discuss the proposed Cutover Plan and methods to document a detailed procedure. Submit design documents to Fort Collins for approval. These documents form the basis of the system, which Motorola will manufacture, assemble, stage, and install. Prepare equipment layout plans for staging or field (if staging is required) Provide minimum acceptable performance specifications for microwave, fiber, or copper links. Establish demarcation point (SUPPLIED BY THE MOTOROLA SYSTEM ENGINEER) to define the connection point between the Motorola-supplied equipment and Fort Collins-supplied link(s) and external interfaces. Finalize site acquisition and development plan. 1. Conduct (updated) site evaluations to capture site details of the system design and to determine site readiness (when necessary). 2. Determine each site’s ability to accommodate proposed equipment based upon physical capacity. 3. If applicable, test existing equipment with which Motorola equipment will interface. Prepare Site Evaluation Report that summarizes findings of above-described site evaluations. Work with Fort Collins to identify radio interference between the new communication system and other existing radio systems. Restrictions: Motorola assumes no liability or responsibility for inadequate frequency availability or frequency licensing issues. Motorola is not responsible for issues outside of its immediate control. Such issues include, but are not restricted to, improper frequency coordination by others and non-compliant operation of other radios. Motorola is not responsible for co-channel interference due to errors in frequency coordination by APCO or any other unlisted frequencies, or the improper design, installation, or operation of systems installed or operated by others. If, for any reason, any of the proposed sites cannot be utilized due to reasons beyond Motorola’s control, the costs associated with site changes or delays including, but not limited to, re-engineering, frequency re-licensing, site zoning, site permitting, schedule delays, site Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-4 abnormalities, re-mobilization, etc., will be paid for by Fort Collins and documented through the change order process. Fort Collins Responsibilities: Fort Collins’s key project team participants attend the meeting. Make timely decisions, according to the Project Schedule. Frequency Licensing and Interference: As mandated by FCC, Fort Collins, as the licensee, has the ultimate responsibility for providing all required radio licensing or licensing modifications for the system prior to system staging. This responsibility includes paying for FCC licensing and frequency coordination fees. Provide the FCC “call sign” station identifier for each site prior to system staging. Completion Criteria: Complete Design Documentation, which may include updated System Description, Equipment List, system drawings, or other documents applicable to the project. Incorporate any deviations from the proposed system into the contract documents accordingly. The system design is “frozen,” in preparation for subsequent project phases such as Order Processing and Manufacturing. A Change Order is executed in accordance with all material changes resulting from the Design Review to the contract. 3.4.2 Design Approval (Milestone) Fort Collins executes a Design Approval milestone document. 3.5 ORDER PROCESSING 3.5.1 Process Equipment list Motorola Responsibilities: Validate Equipment List by checking for valid model numbers, versions, compatible options to main equipment, and delivery data. Enter order into Motorola’s Order Fulfillment (COF) system. Create Ship Views, to confirm with Fort Collins the secure storage location(s) to which the equipment will ship. Ship Views are the mailing labels that carry complete equipment shipping information, which direct the timing, method of shipment, and ship path for ultimate destination receipt. Create equipment orders. Reconcile the equipment list(s) to the Contract. Procure third-party equipment if applicable. Fort Collins Responsibilities: Approve shipping location(s). Complete and provide Tax Certificate information verifying tax status of shipping location. Completion Criteria: Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-5 Verify that the Equipment List contains the correct model numbers, version, options, and delivery data. Trial validation completed. Bridge the equipment order to the manufacturing facility. 3.6 MANUFACTURING AND STAGING 3.6.1 Manufacture Motorola Fixed Network Equipment Motorola Responsibilities: Manufacture the Fixed Network Equipment (FNE) necessary for the system based on equipment order. Fort Collins Responsibilities: None. Completion Criteria: FNE shipped to either the field or the staging facility. 3.6.2 Manufacture Non-Motorola Equipment Motorola Responsibilities: Manufacture (third party equipment suppliers) non-Motorola equipment necessary for the system based on equipment order. Fort Collins Responsibilities: None. Completion Criteria: Ship non-Motorola manufactured equipment to the field and/or the staging facility. 3.6.3 Ship to Field for Staging (Milestone) Ship all equipment needed for staging to Wireless Advanced Communications to perform the installation for field staging 3.6.4 Stage System Motorola Responsibilities: Set up and rack the system equipment on a site-by-site basis, as it will be configured in the field at each of the dispatch sites. Cut and label cables according to the approved CDR documentation. Label the cables with to/from information to specify interconnection for field installation and future servicing needs. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-6 Complete the cabling/connecting of the subsystems to each other (“connectorization” of the subsystems.) Assemble required subsystems to assure system functionality. Power up, program, and test all staged equipment. Confirm system configuration and software compatibility to the existing system. Load application parameters on all equipment according to input from Systems Engineering. Complete programming of the Fixed Network Equipment. Inventory the equipment with serial numbers and installation references. Complete system documentation. Third party subsystems will be staged at the manufacturer’s facilities and integrated in the field. Fort Collins Responsibilities: Provide information on existing system interfaces as may be required. Provide information on room layouts or other information necessary for the assembly to meet field conditions. Completion Criteria: System staging completed and ready for testing. 3.6.5 Perform Field Staging Acceptance Test Procedure Motorola Responsibilities: Test and validate system software and features. Functional testing of standard system features. Conduct site and system level testing. Power-up site equipment and perform standardized functionality tests. Perform system burn-in 24 hours a day during staging to isolate and capture any defects. Fort Collins Responsibilities: None Completion Criteria: Approve Field Acceptance Testing. 3.6.6 Ship Equipment to Customer Location in Field Motorola Responsibilities: Pack system for shipment to final destination. Arrange for shipment to the customer location in the field. Fort Collins Responsibilities: None. Completion Criteria: Equipment ready for shipment to the field. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-7 3.6.7 Field Ship Acceptance (Milestone) All equipment shipped to the Fort Collins dispatch location. 3.7 CIVIL WORK FOR FORT COLLINS PROVIDED FACILITIES Motorola Responsibilities: Provide electrical requirements for each equipment rack to be installed in Fort Collins-provided facilities. Provide heat load for each equipment rack to be installed in Fort Collins provided facilities. Fort Collins Responsibilities: Secure site lease/ownership, zoning, permits, regulatory approvals, easements, power, and Telco connections. Provide clear and stable access to the sites for transporting electronics and other materials. Sufficient site access must be available for trucks to deliver materials under their own power and for personnel to move materials to the facility without assistance from special equipment. Supply adequately sized electrical service, backup power (UPS, generator, batteries, etc.) including the installation of conduit, circuit breakers, outlets, etc., at each equipment location. Provide AC power (dedicated 20 Amp AC outlets - simplex with ground) for each major piece of equipment within 6 feet of the location of the Motorola-supplied equipment, including the associated electrical service and wiring (conduit, circuit breakers, etc.). Provide adequate HVAC, grounding, lighting, cable routing, and surge protection (also, among existing and Motorola-provided equipment) based upon Motorola’s R-56 Standards and Guidelines for Communication Sites. Ceiling (minimum 9 feet) and cable tray heights (minimum 8 feet) in the equipment rooms in order to accommodate 7-foot, 6-inch equipment racks. Provide floor space and desk space for the System equipment at Fort Collins-provided facilities. Each rack shall be provided a minimum of 24-inch x 24-inch footprint with 36 inches clearance in the front and back. Relocate existing equipment, if needed, to provide required space for the installation of Motorola- supplied equipment. Bring grounding system up to Motorola’s R-56 Standards and Guidelines for Communication Sites and supply a single point system ground, of 5 ohms or less, to be used on all FNE supplied under the Contract. Supply grounding tie point within 10 feet from the Motorola-supplied equipment. Provide all necessary wall or roof penetrations on existing buildings for antenna coax and microwave waveguide (if applicable) for main transmitter antennas, microwave radios, and control station Yagi antennas. Provide obstruction-free area for the cable run between the demarcation point and the communications equipment. Resolve any environmental issues including, but not limited to, asbestos, structural integrity (rooftop, water tank, tower, etc.) of the site, and any other building risks. (Resolve environmental or hazardous material issues). Supply interior building cable trays, raceways, conduits, and wire supports. Pay for usage costs of power and generator fueling, both during the construction and installation effort, and on an ongoing basis. Complete all Fort Collins deliverables in accordance within the approved project schedule Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-8 Completion Criteria: All sites are ready for equipment installations in compliance with Motorola’s R56 Standards and Guidelines for Communication Sites. 3.8 SYSTEM INSTALLATION 3.8.1 Console Installation Motorola Responsibilities: Will provide secure storage location for the Motorola-provided equipment. Inventory all equipment prior to installation commencement. Installation of a three (3) MCC 7100 operator position console as described in the System Description included in this proposal in space provided by Ft Collins. Console will be installed with 7.14 release software. Install MCC7100 software on customer supplied computers that meet the specifications included in this proposal. Run one (1) Ethernet LAN cables to each operator position from the LAN switch located in the equipment room. Provide cabling and installation required to interface existing conventional resources to the high density CCGW being provided. These CCGW will be connected to a demark for customer supplied connectivity. Provide all network cabling and interconnecting cables and wiring for all equipment. Redundant links to the master site are being provided. Provide cabling and services to connect existing alarms and door controls to the SDM Aux I/O punchblocks. Interface router to State DTR Zone 3 Master Site LAN Switch. Interface existing conventional stations and consolettes to CCGW. Connect Ft. Collins-supplied, previously identified circuits into the console, to a demarcation point located within 25 feet of the console interface. Install a dedicated Local Area Network (LAN) at the dispatch center to connect the proposed console positions. Install three (3) APX consolettes and rack in the RF equipment room provided by the customer. Program the 3 APX consolettes using a customer supplied template. Provide and install a 4 channel control station combiner including antenna system. Bond the supplied equipment to the site ground system in accordance with the Motorola R56 Standards and Guidelines for Communication Sites. Will interface with existing network connections. Will remove any existing equipment. Will relocate existing equipment to a location specified by Ft. Collins. Will not dispose of any existing equipment. Fort Collins Responsibilities: Provide access to the sites, as necessary. Provide demarcation point located within 25 feet of the console interface. Provide two (2) T1s between the Ft. Collins dispatch and the CO DTR Zone 3 Master site Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-9 Negotiate with the State of Colorado for assignment of a redundant capable WAN port on the Zone 3 Master site for connection of the MCC7100 console to CO DTR. All audio logging will be done by Ft Collins using equipment located at the Police Department dispatch center. Customer is responsible for supplying all operator computers and 19” monitors. Operator computers will meet the specification included in this proposal. All operator computers will be supplied with Windows 7 64 bit Operating System. Supply all Type 1 and 2 suppression for the electrical sub –panels that service the communications center and backroom hardware. Customer responsible for the center and equipment room meeting R56 standards. The current facility does not meet R56. Upgrades will be required prior to Motorola being able to install the new MCC console and backroom equipment. Completion Criteria: Console installation is complete. 3.8.2 Console Installation Complete Console installation completed and accepted by Fort Collins. 3.8.3 System Installation Acceptance (Milestone) All equipment installations are completed and accepted by Fort Collins. 3.9 SYSTEM OPTIMIZATION 3.9.1 Optimize System FNE Motorola Responsibilities: Verify that all equipment is operating properly and that all electrical and signal levels are set accurately. Verify that all audio and data levels are at factory settings. Motorola and its subcontractors optimize each subsystem. Check audio and data levels to verify factory settings. Verify communication interfaces between devices for proper operation. Test features and functionality are in accordance with manufacturers’ specifications and that they comply with the final configuration established during the CDR/system staging. Integrate the consoles into the system to ensure proper operation. Setup the consoles to perform the dispatching operation. Fort Collins Responsibilities: Provide access/escort to the sites. Provide required radio ID and alias information to enable alias database setup for interface to console. Completion Criteria: System FNE optimization is complete. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-10 3.9.2 Link Verification Motorola Responsibilities: Perform test to verify site link performance, prior to the interconnection of the Motorola-supplied equipment to the link equipment. Fort Collins Responsibilities: Make available the required links which meet the specifications supplied by Motorola at the CDR. Completion Criteria: Link verification successfully completed. 3.9.3 Optimization Complete System optimization is completed. Motorola and Fort Collins agree that the equipment is ready for acceptance testing. 3.10 TRAINING 3.10.1 Perform Training Motorola Responsibilities: None Fort Collins Responsibilities: None Completion Criteria: Training is not included as part of this proposal. 3.10.2 Training Complete Training is not included as part of this proposal. 3.11 AUDIT AND ACCEPTANCE TESTING 3.11.1 Perform R-56 Audit Motorola Responsibilities: Perform R-56 site-installation quality-audits, verifying proper physical installation and operational configurations. Create site evaluation report to verify site meets or exceeds requirements, as defined in Motorola’s R 56 Standards and Guidelines for Communication Sites. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-11 Fort Collins Responsibilities: Provide access/escort to the sites. Witness tests, if desired. Completion Criteria: All R-56 Standards and Guidelines for Communication Sites audits completed successfully. 3.11.2 Perform Equipment Testing Motorola Responsibilities: Test individual components of the system to verify compliance to the equipment specifications. Repeat any failed test(s) once Motorola (or Fort Collins) has completed the corrective action(s). Prepare documentation of component tests to be delivered as part of the final documentation package. Fort Collins Responsibilities: Witness tests, if desired. Completion Criteria: Successful completion of equipment testing. 3.11.3 Perform Functional Testing Motorola Responsibilities: Verify the operational functionality and features of the individual subsystems at the 7.14 Release and the system supplied by Motorola, as contracted. If any major task as contractually described fails, repeat that particular task after Motorola determines that corrective action has been taken. Document all issues that arise during the acceptance tests. Document the results of the acceptance tests and present to Fort Collins for review. Resolve any minor task failures before Final System Acceptance. Fort Collins Responsibilities: Witness the functional testing, if desired. Completion Criteria: Successful completion of the functional testing. Fort Collins approval of the functional testing. 3.11.4 System Acceptance Test Procedures (Milestone) Fort Collins approves the completion of all the required tests. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-12 3.12 FINALIZE 3.12.1 Cutover Motorola Responsibilities: Motorola and Fort Collins develop finalize a mutually agreed upon cutover plan based upon discussions held during the CDR. Ft Collins will be cut over to the console when the CO DTR system is at the 7.14 Release. During cutover, follow the written plan and implement the defined contingencies, as required. Conduct cutover meeting(s) with user group representatives to address both how to mitigate technical and communication problem impact to the users during cutover and during the general operation of the system. Fort Collins Responsibilities: Attend cutover meetings and approve the cutover plan. Notify the user group(s) affected by the cutover (date and time). Conduct a roll call of all users working during the cutover, in an organized and methodical manner. Completion Criteria: Successful migration from the old system to the new system. 3.12.2 Resolve Punchlist Motorola Responsibilities: Work with Fort Collins to resolve punchlist items, documented during the Acceptance Testing phase, in order to meet all the criteria for final system acceptance. Fort Collins Responsibilities: Assist Motorola with resolution of identified punchlist items by providing support, such as access to the sites, equipment and system, and approval of the resolved punchlist item(s). Completion Criteria: All punchlist items resolved and approved by Fort Collins. 3.12.3 Transition to Service/Project Transition Certificate Motorola Responsibilities: The Ft Collins Utility console will transition to Service for warranty at the 7.14 Release. Review the items necessary for transitioning the project to warranty support and service Provide a Fort Collins Support Plan detailing the warranty and post warranty support, if applicable, associated with the Contract equipment. Fort Collins Responsibilities: Participate in the Transition Service/Project Transition Certificate (PTC) process. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-13 Completion Criteria: All service information has been delivered and approved by Fort Collins. 3.12.4 Finalize Documentation Motorola Responsibilities: Provide an electronic as-built system manual on a Compact Disk (CD). The documentation will include the following: Site Equipment Rack Configurations ATP Test Checklists Functional Acceptance Test Plan test sheets and results Equipment Inventory List Console Programming Template (where applicable) Drawings are created utilizing AutoCAD design software and will be delivered in Adobe PDF format. All other system manual documents converted from native format to Adobe PDF format to be included on the System Manual CD. Fort Collins Responsibilities: Receive and approve all documentation provided by Motorola. Completion Criteria: All required documentation is provided and approved by Fort Collins. 3.12.5 Final Acceptance (Milestone) All deliverables for a 7.14 Release MCC7100 console are completed as contractually required. Final System Acceptance received from Fort Collins. 3.13 PROJECT ADMINISTRATION 3.13.1 Project Status Meetings Motorola Responsibilities: Motorola Project Manager, or designee, will attend all project status meetings with Fort Collins, as determined during the CDR. Record the meeting minutes and supply the report. The agenda will include the following: Overall project status compared to the Project Schedule. Product or service related issues that may affect the Project Schedule. Status of the action items and the responsibilities associated with them, in accordance with the Project Schedule. Any miscellaneous concerns of either Fort Collins or Motorola. Fort Collins Responsibilities: Attend meetings. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Statement of Work 3-14 Respond to issues in a timely manner. Completion Criteria: Completion of the meetings and submission of meeting minutes. 3.13.2 Progress Milestone Submittal Motorola Responsibilities: Submit progress (non-payment) milestone completion certificate/documentation. Fort Collins Responsibilities: Approve milestone, which will signify confirmation of completion of the work associated with the scheduled task. Completion Criteria: Fort Collins approval of the Milestone Completion document(s). 3.13.3 Change Order Process CHANGE ORDERS. Either Party may request changes within the general scope of this Agreement. If a requested change causes an increase or decrease in the cost or time required to perform this Agreement, the Parties will agree to an equitable adjustment of the Contract Price, Performance Schedule, or both, and will reflect the adjustment in a change order. Neither Party is obligated to perform requested changes unless both Parties execute a written change order. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Project Schedule 4-1 SECTION PROJECT 4 SCHEDULE Project Schedule is included on the pages that follow. FT COLLINS UTIL MCC CO-13Q135A - Project Gantt 11/12/13 1/1 CO-13Q135A FT COLLINS UTIL MCC CO-13Q135A Duration Task Start Task Finish 2013 2014 AsJul of Date >> Add PM Name Here Days Dec Jan Feb Mar Apr May Jun 3 ImpProj Implementation Project 144 12/20/2013 7/17/2014 Activity Cont Contract 23 12/20/2013 1/27/2014 Activity CDR Contract Design Review (Gate 9 & 3 1/28/2014 1/30/2014 Activity Ord Order Processing - (Gate 7 - Proc 82 1/31/2014 5/27/2014 Activity Inst INSTALLATION (Gate 6 - Installati 33 4/23/2014 6/9/2014 Activity ATP Audit and Acceptance Testing (Ga 126 12/20/2013 6/20/2014 Activity Finalize Finalize (Gate 4 - Implementation 18 6/23/2014 7/17/2014 Activity Adm Administrative 144 12/20/2013 7/17/2014 Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-1 SECTION ACCEPTANCE 5 TEST PLAN MCC 7100/7500 Trunked Resources Instant Transmit 1. DESCRIPTION The instant transmit switch provides immediate operator access to a channel, independent of its select status (selected or unselected). It provides priority over other dispatcher transmit bars or optional footswitches. SETUP RADIO-1 - TALKGROUP 1 CONSOLE-1 – TALKGROUP 1 (Selected), TALKGROUP 2 (Unselect mode) VERSION #1.010 2. TEST Step 1. Using CONSOLE-1, press the Instant Transmit button on TALKGROUP 1. Step 2. Verify that the Transmit indicator is lit. Step 3. Verify RADIO-1 can monitor and respond to the call on TALKGROUP 1. Step 4. On RADIO-1 change to TALKGROUP 2. Step 5. Using CONSOLE-1, press the Instant Transmit button on the TALKGROUP 2 radio resource. Step 6. Verify RADIO-1 can monitor and respond to the call on TALKGROUP 2. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-2 MCC 7100/7500 Trunked Resources Talkgroup Selection and Call 1. DESCRIPTION The Talkgroup Call is the primary level of organization for communications on a trunked radio system. Dispatchers with Talkgroup Call capability will be able to communicate with other members of the same talkgroup. This provides the effect of an assigned channel down to the talkgroup level. When a Talkgroup Call is initiated from a subscriber unit, the call is indicated on each dispatch operator position that has a channel control resource associated with the unit's channel/talkgroup. SETUP RADIO-1 - TALKGROUP 1 RADIO-2 - TALKGROUP 2 RADIO-3 - TALKGROUP 1 RADIO-4 - TALKGROUP 2 CONSOLE-1 - TALKGROUP 1 CONSOLE-2 - TALKGROUP 2 VERSION #1.010 2. TEST Step 1. Initiate a wide area call from CONSOLE-1 on TALKGROUP 1. Step 2. Observe that RADIO-1 and RADIO-3 will be able to monitor the call. Dekey the console and have either radio respond to the call. Step 3. Observe that all consoles with TALKGROUP 1 can monitor both sides of the conversation. Step 4. Initiate a wide area call from CONSOLE-2 on TALKGROUP 2. Step 5. Observe that RADIO-2 and RADIO-4 will be able to monitor the call. Dekey the console and have either radio respond to the call. Step 6. Observe that all consoles with TALKGROUP 2 can monitor both sides of the conversation. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-3 MCC 7100/7500 Trunked Resources Talkgroup Selection and Call - Secure 1. DESCRIPTION The Talkgroup Call is the primary level of organization for communications on a trunked radio system. Dispatchers with Talkgroup Call capability will be able to communicate with other members of the same talkgroup. This provides the effect of an assigned channel down to the talkgroup level. When a Talkgroup Call is initiated from a subscriber unit, the call is indicated on each dispatch operator position that has a channel control resource associated with the unit's channel/talkgroup. Digital encryption is used so only properly equipped and configured subscribers can monitor the conversation. A "Key" is used to encrypt the transmit audio. Only radios and Consoles with the same "Key" can decrypt the audio and listen to it. SETUP RADIO-1 - TALKGROUP 1 (Secure TX Mode) RADIO-2 - TALKGROUP 2 (Secure TX Mode) RADIO-3 - TALKGROUP 2 (No Keys) RADIO-4 - TALKGROUP 1 (Clear TX Mode with Keys loaded) CONSOLE-1 - TALKGROUP 1 and TALKGROUP 2 (Secure TX Mode) VERSION #1.040 2. TEST Step 1. Initiate a wide area secure call from CONSOLE-1 on TALKGROUP 1. Step 2. Verify RADIO-1 can monitor and respond to the secure call. Step 3. Verify RADIO-4 can monitor and respond to the secure call because even though it is in clear mode the correct encryption keys are loaded for the secure call. Step 4. Initiate a wide area secure call from CONSOLE-1 on TALKGROUP 2. Step 5. Verify that RADIO-2 can monitor and respond to the secure call. Note that RADIO-3 cannot monitor the call. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-4 MCC 7100/7500 Trunked Resources PTT Unit ID/Alias Display 1. DESCRIPTION Console operator positions contain various resources such as talkgroup, multigroup, Private Call which enables the dispatcher to communicate with the subscriber units. If activity occurs on one of these operator position resources, the unit ID or associated alias of the initiating radio appears at the console resource. SETUP RADIO-1 - TALKGROUP 1 RADIO-2 - TALKGROUP 1 CONSOLE-1 - TALKGROUP 1 CONSOLE-2 - TALKGROUP 1 VERSION #1.010 2. TEST Step 1. Select the resource for TALKGROUP 1 on CONSOLE-1. Step 2. Initiate a call on TALKGROUP 1 from RADIO-2 and observe that the alias is seen at CONSOLE-1 in the resource window as well as in the Activity Log window. Step 3. Initiate a call from RADIO-1 and observe that the alias of RADIO-1 is seen at CONSOLE-1 in the resource window as well as in the Activity Log window. Step 4. Modify RADIO-2's alias. Make sure to give enough time for the alias change to propagate to the Zone Controller. Step 5. Initiate a call from RADIO-2 and observe the new alias of RADIO-2 is seen at CONSOLE- 1 in the list in the resource window as well as in the Activity Log window. Step 6. Return RADIO-2's alias to its original state. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-5 MCC 7100/7500 Trunked Resources Emergency Alarm and Call Display Description 1. DESCRIPTION Users in life threatening situations can use the emergency button on the radio to send an audible alarm and a visual alarm signal to a console operator in order to request immediate system access to a voice channel for an emergency call. An emergency alarm begins after the radio user presses the radio's emergency button. Pressing the emergency button places the radio in "emergency mode". To begin an emergency call, the radio user must press the radio's PTT button while in "emergency mode." The assigned voice channel will be dedicated to the emergency caller's talkgroup for an extended period of time, equal to the Message Hang Time plus the Emergency Hang Time. As with other call types, emergency calls can operate across sites as well as within the same site. SETUP RADIO-1 - TALKGROUP 1 CONSOLE-1 - TALKGROUP 1 CONSOLE-2 - TALKGROUP 1 VERSION #1.010 2. TEST Step 1. Initiate an Emergency Alarm from RADIO-1. Step 2. Observe the Emergency from RADIO-1 is received at CONSOLE-1 for TALKGROUP 1. Step 3. Acknowledge the Emergency at the operator position. Verify CONSOLE-2 receives notification that the call has been acknowledged. Step 4. Initiate a call with RADIO-1 to initiate an Emergency call. Step 5. Observe CONSOLE-1 and CONSOLE-2 can monitor RADIO-1 Step 6. Clear the Emergency from CONSOLE-1 on TALKGROUP 1. Step 7. End the Emergency Alarm from RADIO-1. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-6 MCC 7100/7500 Trunked Resources Multigroup Call 1. DESCRIPTION This trunking feature allows an equipped console operator position to transmit an announcement to several different talkgroups simultaneously. As with Talkgroup Calls, multigroup calls operate across sites as well as within the same site. SETUP RADIO-1 - TALKGROUP 1 RADIO-2 - TALKGROUP 2 RADIO-3 - RANDOM CONSOLE-1 - ATG 1 Note: TALKGROUP 1 and TALKGROUP 2 are members of ATG 1. RANDOM is any talkgroup not a member of ATG 1. VERSION #1.010 2. TEST Step 1. Using CONSOLE-1, select the ATG 1 resource. Step 2. Initiate the Multigroup Call from CONSOLE- 1. Step 3. Observe that RADIO-1 and RADIO-2 receive the Multigroup Call. Step 4. Verify that RADIO-3 does not receive the Multigroup Call because it is not a member of ATG 1. Step 5. Answer the Multigroup Call using RADIO-1 and observe CONSOLE-1 receives the response. Step 6. Verify that if the call is answered within the repeater hang time, the console will receive the call on the ATG 1 resource tile, otherwise the console will receive the call on the TALKGROUP 1 tile. Step 7. Verify that if the call is answered within the repeater hang time, RADIO-2 will monitor the call. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-7 MCC 7100/7500 Trunked Resources Multi-Select Operation 1. DESCRIPTION Multi-Select (Msel) allows the console operator to group a number of channels/talkgroups together such that when the general transmit bar is depressed, all of the multi-selected channels/talkgroups will transmit at the same time with the same information. Multi-Select is one way communication call. If a radio user responds to a Multi-Select call the talkgroup the user is affiliated to will be the only one to hear the call. There is no super-group formed, so radio communication is still at the single talkgroup level. Multi-Select is utilized to send an APB to several channels/talkgroups. A Multi-Select has a limit of twenty (20) trunking/conventional resources SETUP RADIO-1 - TALKGROUP 1 RADIO-2 - TALKGROUP 2 CONSOLE-1 - TALKGROUP 1, TALKGROUP 2 VERSION #1.010 2. TEST Step 1. From CONSOLE-1, create an Msel group with TALKGROUP 1 and TALKGROUP 2. Step 2. Transmit on the Msel using the Msel instant transmit button. Step 3. Verify that RADIO-1 and RADIO-2 hear the call. Step 4. Initiate a call with RADIO-1. Step 5. Verify the call is heard on CONSOLE-1 but not on RADIO-2. Step 6. Initiate a call with RADIO-2. Step 7. Verify the call is heard on CONSOLE-1 but not on RADIO-1. Step 8. On CONSOLE-1 dissolve the Msel. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-8 MCC 7100/7500 Trunked Resources Talkgroup Patch 1. DESCRIPTION Talkgroup Patch allows a dispatcher to merge several talkgroups together on one voice channel to participate in a single conversation. This can be used for situations involving two or more talkgroups that need to communicate with each other. Using the Patch feature, the console operator can talk and listen to all of the selected talkgroups grouped; in addition, the members of the individual talkgroups can also talk or listen to members of other talkgroups. Patched talkgroups can communicate with the console dispatcher and other members of different talkgroups because of the "supergroup" nature of the Patch feature. NOTE : If "secure" and "clear" resources are patched together, one repeater for each mode may be assigned per site. SETUP RADIO-1 - TALKGROUP 1 RADIO-2 - TALKGROUP 2 RADIO-3 - TALKGROUP 1 RADIO-4 - TALKGROUP 2 CONSOLE-1 - TALKGROUP 1 and TALKGROUP 2 Note: All 4 Radios must have the same home zone. VERSION #1.010 2. TEST Step 1. Using CONSOLE-1 create a patch between TALKGROUP 1 and TALKGROUP 2. Step 2. Initiate a patch call from CONSOLE-1. Step 3. Verify RADIO-1, RADIO-2, RADIO-3, and RADIO-4 can monitor the call. Step 4. Initiate several calls between the radios and verify successful communication. Step 5. Dissolve the patch created in step 1. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-9 MCC 7100/7500 Trunked Resources Talkgroup Patch - Secure 1. DESCRIPTION Talkgroup Patch allows a dispatcher to merge several talkgroups together on one voice channel to participate in a single conversation. This can be used for situations involving two or more talkgroups that need to communicate with each other. Using the Patch feature, the console operator can talk and listen to all of the selected talkgroups grouped; in addition, the members of the individual talkgroups can also talk or listen to members of other talkgroups. Patched talkgroups can communicate with the console dispatcher and other members of different talkgroups because of the "supergroup" nature of the Patch feature. SETUP RADIO-1 - TALKGROUP 1 (Secure TX Mode) RADIO-2 - TALKGROUP 2 (Secure TX Mode) RADIO-3 - TALKGROUP 1 (No secure keys loaded) RADIO-4 - TALKGROUP 2 (Clear TX Mode with keys loaded) CONSOLE-1 - TALKGROUP 1 and TALKGROUP 2 (Secure TX Mode) Note: All 4 Radios must have the same home zone. VERSION #1.010 2. TEST Step 1. Using CONSOLE-1 create a secure patch between TALKGROUP 1 and TALKGROUP 2. Step 2. Initiate a patch call from CONSOLE-1. Step 3. Verify RADIO-1, RADIO-2 and RADIO-4 can monitor the call. Step 4. Initiate a talkgroup call on TALKGROUP 1 from RADIO-1. Step 5. Observe that all radios are able to hear RADIO-1 except RADIO-3. Step 6. Dissolve the patch. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-10 MCC 7100/7500 Trunked Resources Alert Tones - Talkgroup 1. DESCRIPTION Pre-defined alert tones can be transmitted on the selected Radio Resource to subscribers which can alert members of a channel / talkgroup to a particular event or signify to radio users special instructions are to follow. The Console has the ability to send an Alert-Tone signal on selected conventional or talkgroup resources. SETUP RADIO-1 - TALKGROUP 1 RADIO-2 - TALKGROUP 1 CONSOLE-1 - TALKGROUP 1 VERSION #1.040 2. TEST Step 1. Select TALKGROUP 1 on CONSOLE-1. Step 2. Select Alert Tone 1 and depress the Alert Tone button. Step 3. Verify that RADIO-1 and RADIO-2 hear Alert Tone 1. Step 4. Repeat Steps 2-3 for Alert Tone 2 and 3. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-11 MCC 7100/7500 Trunked Resources Call Alert 1. DESCRIPTION Call Alert Page allows a subscriber/dispatcher to selectively alert another radio unit. The initiating subscriber/console will receive notification as to whether or not the call alert was received. Units receiving a Call Alert will sound an alert tone and show a visual alert indication. The display will also show the individual ID of the initiating subscriber/console unit. SETUP RADIO-1 - TALKGROUP 1 CONSOLE-1 - TALKGROUP 1 VERSION #1.020 2. TEST Step 1. Using CONSOLE-1, select the call alert button in the "Private Call" resource window. Step 2. Enter the ID of RADIO-1 and send the call alert to RADIO-1. Step 3. Verify that RADIO-1 receives the alert and that the ID of the console is shown. Step 4. Turn off RADIO-1. Step 5. Using CONSOLE-1, send the call alert to RADIO-1 again. Step 6. Verify that after trying to page RADIO-1, the console displays "Can not send call alert - target not found" in the summary/status list. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-12 MCC 7100/7500 Trunked Resources Console Initiated Private Call to Subscriber 1. DESCRIPTION Private Conversation is a selective calling feature which allows a dispatcher or radio user to carry on one-to-one conversation that is heard only by the two parties involved. Subscriber units receiving a private call will sound an alert tone. As with other call types, Private Calls operate across sites as well as within the same site. SETUP RADIO-1 - TALKGROUP 1 RADIO-2 - TALKGROUP 1 CONSOLE-1 - TALKGROUP 1 VERSION #1.020 2. TEST Step 1. Using CONSOLE-1, select the "PRIVATE- CALL" tile and click the Private Call function. Step 2. Select the unit to be Private Called, in this case RADIO-1. (or select the numeric keypad and enter the Unit ID to be Private Called.) Step 3. Click the Send button. Step 4. Answer the Private Call with RADIO-1 and respond to the console. Step 5. Verify RADIO-2 does not hear the private conversation. Step 6. After completing the Private Call, return to the normal talkgroup mode. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-13 MCC 7100/7500 Trunked Resources Secure / Clear Cross-Mode Indication 1. DESCRIPTION This test validates the ability of the console to show a visual indication of a Secure and Clear mode mismatch during the following conditions: 1. Talkgroup on the Console is in secure transmit mode but receiving clear audio. 2. Talkgroup on the Console is in clear transmit mode but receiving secure audio. SETUP RADIO-1 - TALKGROUP 1 (Secure TX mode) CONSOLE-1 - TALKGROUP 1 (Secure TX mode) VERSION #1.010 2. TEST Step 1. Initiate a secure call on RADIO-1. Step 2. Verify CONSOLE-1 is able to receive audio from RADIO-1. Step 3. Place RADIO-1 in clear TX mode. Step 4. Initiate a call on RADIO-1. Step 5. Verify CONSOLE-1 is able to receive audio from RADIO-1 and displays a secure mode mismatch indication. Step 6. Place RADIO-1 in secure transmit mode and place CONSOLE-1 in clear transmit mode. Step 7. Initiate a secure call on RADIO-1. Step 8. Verify CONSOLE-1 is able to receive audio from RADIO-1 and displays a secure Cross- Mode Indication. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-14 MCC 7100/7500 Trunked Resources Console Priority 1. DESCRIPTION Console Operator Positions have ultimate control of transmitted audio on an assigned voice channel resource. The Console Position has the capability to take control of an assigned voice channel for a talkgroup call so that the operator's audio overrides any subscriber audio. Console priority is a feature that enables dispatchers to gain immediate access to an assigned voice channel so that a central point of audio control exists. SETUP RADIO-1 - TALKGROUP 1 RADIO-2 - TALKGROUP 1 CONSOLE-1 - TALKGROUP 1 VERSION #1.020 2. TEST Step 1. Initiate a Talkgroup call from RADIO-1 on TALKGROUP 1. Keep this call in progress until the test has completed. Step 2. Observe that RADIO-2 receives the call. Step 3. While the call is in progress, key up CONSOLE-1 on TALKGROUP 1. Step 4. Observe that RADIO-2 is now receiving audio from CONSOLE-1 on TALKGROUP 1. Step 5. De-key CONSOLE-1. Step 6. Verify RADIO-2 now receives RADIO-1 audio. Step 7. End the TALKGROUP 1 call from RADIO-1. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-15 MCC 7100/7500 Trunked Resources Alarm Input / Outputs - Global (Aux I/O Option) 1. DESCRIPTION A dispatch console user can simultaneously view the status of all Aux I/O instances pertaining to the AUX I/O object. Change to one AUX I/O instance is simultaneously viewable by all other instances. SETUP CONSOLE-1 - TALKGROUP 1 CONSOLE-1 - SITE - CONSITE-1 CONSOLE-2 - TALKGROUP 1 CONSOLE-2 - SITE - CONSITE-1 For this test- Global instance of AUXIO_1 has been created and is assigned as a standalone tile on CONSOLE-1 and CONSOLE-2. VERSION #1.010 2. TEST Step 1. Assign an instance of global AUXIO_1 to CONSOLE-1 to a talk resource tile on TALKGROUP 1 Step 2. Assign instance of global AUXIO_1 to CONSOLE-2 to a talk resource tile on TALKGROUP 1. Step 3. Change the status of AUXIO_1 on CONSOLE-1. Step 4. Verify the standalone tile as well as the talk resource instance on CONSOLE-1 and CONSOLE-2 change and display the same state for AUXIO_1. Step 5. Change the status of AUXIO_1 on CONSOLE-2. Step 6. Verify the standalone tile as well as the talk resource instance on CONSOLE-1 and CONSOLE-2 change and display the same state for AUXIO_1. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-16 MCC 7100/7500 Trunked Resources Activity Log 1. DESCRIPTION The Console activity log will show all traffic for the resource assigned to that console to include the time, radio alias, TG, PTT ID and Emergency Call. The dispatcher has the capability of selecting a logged call within in the "Activity Log Window" for instant transmit on the corresponding logged resource. This activity log can be logged to a text file for archival purposes. SETUP RADIO-1 – TALKGROUP 1 RADIO-2 – TALKGROUP 2 RADIO-3 – TALKGROUP 3 RADIO-4 – TALKGROUP 4 CONSOLE-1 – TALKGROUP 1, TALKGROUP 2, TALKGROUP 3, TALKGROUP 4 VERSION #1.010 2. TEST Step 1. On CONSOLE-1 select the "Show Activity Log" button on the tool bar to open the Activity Log Window. Step 2. Initiate calls on RADIO-1, RADIO-2, RADIO- 3 and RADIO-4 to log call information and verify calls are displayed in the activity log window. Step 3. Select a logged call in the Activity Log Window and verify that the Channel Control Window (CCW) at the top of the Activity log window changes to the corresponding resource. Verify the dispatcher is capable of responding via the instant transmit button. Step 4. Open the text file created by the Activity Log and verify call traffic has been archived to the document file. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-17 MCC 7100/7500 Conventional Resources Call Alert Page - Conventional 1. DESCRIPTION This test will demonstrate that an MCC7100/7500 console using a Conventional Channel is able to transmit Call Alert pages. Call Alert Page allows a dispatcher to selectively alert another radio unit. The initiating console will receive notification as to whether or not the call alert was received. Units receiving a Call Alert will sound an alert tone and show a visual alert indication. The display will also show the individual ID of the initiating console. This test can be run using Mixed Mode or MDC1200 Channels. SETUP RADIO-1 - SITE 1 - CONVENTIONAL CHANNEL 1 RADIO-2 - SITE 1 - CONVENTIONAL CHANNEL 1 RADIO-3 - SITE 1 - CONVENTIONAL CHANNEL 1 CONSOLE-1 - CONVENTIONAL CHANNEL 1 VERSION #1.040 2. TEST Step 1. From CONSOLE-1 create a paging queue containing Call Alerts to RADIO-1, RADIO-2 and RADIO-3. Step 2. From CONSOLE-1 start the pages on CONVENTIONAL CHANNEL 1 Step 3. Verify that RADIO-1, RADIO-2 and RADIO-3 receive the Call Alerts. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-18 MCC 7100/7500 Conventional Resources Patch Operation - Conventional 1. DESCRIPTION The Patch feature allows more than one Radio Resource to be grouped simultaneously. This can be used for temporarily merging two or more channels/frequencies together to act as one larger group. Telephones and radio resources can be patched together. In a patch group, the members can receive messages from the console and they can transmit to all other members of the patch group. SETUP RADIO-1 - CONVENTIONAL CHANNEL 1 RADIO-2 - CONVENTIONAL CHANNEL 2 CONSOLE-1 - CONVENTIONAL CHANNEL 1 and CONVENTIONAL CHANNEL 2 VERSION #1.020 2. TEST Step 1. Select the tab for patch 1, 2 or 3. Verify that the patch edit button and patch transmit button appear. Step 2. Select the "Patch Edit" icon. The selected patch will turn blue. Step 3. Select the CONVENTIONAL CHANNEL 1 and CONVENTIONAL CHANNEL 2 Radio Resource by moving the cursor over the Radio Resources' names and selecting them. Step 4. Verify that the selected Radio Resources display a "Patch Edit" icon. Step 5. Press and hold the "Patch Transmit" icon to initiate the patch transmission. Step 6. Verify that the RADIO-1 and RADIO-2 monitor the console outbound audio. Step 7. Verify that RADIO-1 can communicate with RADIO-2 even though they are on separate channels. Step 8. To knock down the patch, select the Radio Resources by moving the mouse cursor over the resource window and clicking over the patch icon. Repeat this process until all the resources have been removed from the Patch window. Step 9. Select the Patch Edit icon and idle the current patch. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-19 MCC 7100/7500 Conventional Resources Alert Tones - Conventional Channel 1. DESCRIPTION Pre-defined alert tones can be transmitted on the selected Radio Resource to subscribers which can alert members of a channel / talkgroup to a particular event or signify to radio users special instructions are to follow. The Console has the ability to send an Alert-Tone signal on selected conventional or talkgroup resources. SETUP RADIO-1 - CONVENTIONAL CHANNEL 1 RADIO-2 - CONVENTIONAL CHANNEL 1 CONSOLE-1 - CONVENTIONAL CHANNEL 1 VERSION #1.030 2. TEST Step 1. Select CONVENTIONAL CHANNEL 1 on CONSOLE-1. Step 2. Select Alert Tone 1 and depress the Alert Tone button. Step 3. Verify that RADIO-1 and RADIO-2 hear Alert Tone 1. Step 4. Repeat Steps 2-3 for Alert Tone 2 and 3. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-20 MCC 7100/7500 Conventional Resources Activity Log - Conventional 1. DESCRIPTION The MCC7100/7500 Console activity log will show all traffic for the resource assigned to that console to include the time, radio alias, Channel, PTT ID and Emergency Call. The dispatcher has the capability of selecting a logged call within in the "Activity Log Window" for instant transmit on the corresponding logged resource. This activity log can be logged to a text file for archival purposes. SETUP RADIO-1 – CONVENTIONAL CHANNEL 1 RADIO-2 – CONVENTIONAL CHANNEL 2 RADIO-3 – CONVENTIONAL CHANNEL 3 RADIO-4 – CONVENTIONAL CHANNEL 4 CONSOLE-1 – CONVENTIONAL CHANNEL 1, CONVENTIONAL CHANNEL 2, CONVENTIONAL CHANNEL 3, CONVENTIONAL CHANNEL 4 VERSION #1.050 2. TEST Step 1. On CONSOLE-1 select the "Show Activity Log" button on the tool bar to open the Activity Log Window. Step 2. Initiate calls on RADIO-1, RADIO-2, RADIO- 3 and RADIO-4 to log call information and verify calls are displayed in the activity log window. Step 3. Select a logged call in the Activity Log Window and verify that the Channel Control Window (CCW) at the top of the Activity log window changes to the corresponding resource. Verify the dispatcher is capable of responding via the instant transmit button. Step 4. Open the text file created by the Activity Log and verify call traffic has been archived to the document file. Pass____ Fail____ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Acceptance Test Plan 5-21 Signoff Certificate By their signatures below, the following witnesses certify they have observed the system Acceptance Test Procedures. Signatures WITNESS: Please Print Name: ________________________________________ Initials: Please Print Title: ________________________________________ WITNESS: Please Print Name: ________________________________________ Initials: Please Print Title: ________________________________________ WITNESS: Please Print Name: ________________________________________ Initials: Please Print Title: ________________________________________ ___________________________________Date: _______ ________ ___________________________________Date: _______ ________ ___________________________________Date: _______ ________ Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Training Plan 6-1 SECTION TRAINING 6 PLAN Motorola’s Worldwide Learning Services (WLS) organization dedicates itself exclusively to offering the most comprehensive training available for communications system. We understand that your system is highly sophisticated, and as such, end-users require specialized training to fully realize the system’s potential. WLS offers advanced training facilities, resources, and techniques to help you achieve the maximum potential from your investment. Training has not been included as part of this proposal. If Ft. Collins Utility desires formal WLS operator and administrator training, it can be provided as part of a Change Order. Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Warranty and Maintenance Plan 7-1 SECTION WARRANTY 7 AND MAINTENANCE PLAN Motorola has over 75 years of experience supporting mission critical communications for public safety and public service agencies. Motorola’s technical and service professionals use a structured approach to life cycle service delivery and provide comprehensive maintenance and support throughout the life of the system. The value of support is measured by system availability, which is optimized through the use of proactive processes, such as preventive maintenance, fault monitoring and active response management. System availability is a function of having in place a support plan delivered by highly skilled support professionals, backed by proven processes, tools, and continuous training. 7.1 THE MOTOROLA SERVICE DELIVERY TEAM Customer Support Manager Your Motorola Customer Support Manager provides coordination of support resources to enhance the quality of service delivery and to ensure your satisfaction. The Customer Support Manager (CSM) is responsible to oversee the execution of the Warranty and Service Agreement and ensure that Motorola meets its response and restoration cycle time commitments. The CSM will supervise and manage the Motorola Authorized Servicer’s functions. Motorola System Technologists The Motorola System Technologists (ST) are available to assist Motorola’s Authorized Servicers when needed for network health and operations. Motorola System Support Center Located in Schaumburg, Illinois, the System Support Center (SSC) is a key component to the overall management and system maintenance. As detailed in this Customer Support Plan, the following services are provided by the System Support Center: Network Monitoring Dispatch Service Infrastructure Repair with Advanced Replacement Technical Support Motorola Local Service Provider Motorola’s authorized service centers are staffed with trained and qualified technicians. They provide rapid response, repair, restoration, installations, removals, programming, and scheduled preventive maintenance tasks for site standards compliance and RF operability. Motorola’s authorized service centers are assessed Motorola has proven experience to deliver mission critical network support Extensive Experience – Motorola has over 70 years of experience supporting mission critical communications and the Public Safety community. Capacity to Respond – Motorola’s network of local service centers, repair depots, system support center and parts support enable Motorola to provide quick and effective service delivery. Flexibility and Scalability – Motorola’s Support Plans are customized to meet individual Customer needs. Skills and Process – Motorola uses a well-established, structured, and disciplined approach to provide service delivery. Motorola’s team of well-trained and committed people understands the Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Warranty and Maintenance Plan 7-2 annually for technical and administrative competency. Motorola places great emphasis on ensuring that communications systems, such as the one proposed for Ft. Collins Utility, meet high standards for design, manufacture, and performance. To enhance the value of the communications system being acquired, Motorola offers customized warranty and post- warranty services as outlined in this section. 7.2 WARRANTY SERVICES Motorola will provide warranty services per our standard warranty terms and conditions as outlined within the Communication Systems Agreement within this proposal. In addition to the Standard Commercial Warranty, the service products that comprise the Custom Warranty package are listed below along with a brief description. 7.2.1 Dispatch Service Motorola’s Dispatch Service ensures that trained and qualified technicians are dispatched to diagnose and restore your communications network. Following proven response and restoration processes, the local authorized service center in your area is contacted and a qualified technician is sent to your site. An automated escalation and case management process is followed to ensure that technician site arrival and system restoration comply with contracted response and restore times. Once the issue has been resolved, the System Support Center verifies resolution and with your approval, closes the case. Activity records are also available to provide a comprehensive history of site performance, issues, and resolution. 7.2.2 OnSite Infrastructure Response Motorola OnSite Infrastructure Response provides local, trained and qualified technicians who arrive at your location to diagnose and restore your communications network. Following proven response and restore processes, Motorola Dispatch contacts the local authorized service center in your area and dispatches a qualified technician to your site. An automated escalation and case management process ensures that technician site arrival and system restoration comply with contracted response times. The field technician restores the system by performing first level troubleshooting on site. If the technician is unable to resolve the issue, the case is escalated to the System Support Center or product engineering teams as needed. 7.2.3 Infrastructure Repair with Advanced Replacement Infrastructure Repair with our Advanced Replacement upgrade supplements your spares inventory with Motorola’s centralized inventory of critical equipment. In advance of Motorola repairing the malfunctioning unit, a replacement unit is sent to you within 24 hours to ensure a spare unit is available. Upon receipt of the malfunctioning unit, Motorola repairs the unit and replace it in our centralized inventory. 7.2.4 Technical Support Service Motorola Technical Support service provides an additional layer of support through centralized, telephone consultation for issues that require a high level of communications network expertise and troubleshooting capabilities. Technical Support is delivered by the System Support Center (SSC). The SSC is staffed with trained, skilled technologists specializing in the diagnosis and swift resolution of network performance issues. These technologists have access to a solutions database as well as in Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Warranty and Maintenance Plan 7-3 house test labs and development engineers. Technical Support cases are continuously monitored against stringent inbound call management and case management standards to ensure rapid and consistent issue resolution. Technical Support service translates into measurable, customer-specific metrics for assured network performance and system availability. 7.2.5 Network Monitoring Service Network Monitoring Service can help keep your network at optimum availability so it is ready to serve mission critical communications needs. By watching over the network continuously, Network Monitoring Service takes action whenever needed, and resolves network problems. We often intervene and correct the problem before you even know a problem exists. Network Monitoring Service provides improved productivity and enhanced network performance, which in turn helps to increase your technology Return-On-Investment. Using a combination of network monitoring software, automated alerts, and remote diagnostics inquiries, our System Support technologists actively monitor your network to maximize network uptime and overall preparedness…for the expected and unexpected. Upon receiving an alert, our team immediately performs a series of diagnostics to assess the problem. Often the situation can be resolved remotely, but when additional attention is required, local field technicians are dispatched immediately to your site to achieve restoration. Motorola’s Network Monitoring service is a vital component of an intelligent communication support plan that keeps your business operating smoothly, your costs down, and assures maximum preparedness at all times. Specifically, Network Monitoring Service provides: Improved network availability Remote and timely resolution to minimize downtime Cost efficiencies Optimize time at site due to assessment and knowledge transfer before dispatch Minimize unnecessary trips to site Mitigate need for 24x7 operations monitoring center Detailed Reports 7.2.6 Security Update Service (SUS) Commercial security software updates are often designed without RF systems in mind and could cause inadvertent harm to your radio network, disrupting mission-critical communications and putting your first responders and citizens at risk. The Motorola Security Update Service assures that commercial anti-virus definitions, operating system software patches, and Intrusion Detection Sensor signature files are compatible with your ASTRO 25 network and do not interfere with network functionality. Our expert network security technologists analyze, perform testing, and validate the latest security software updates in a dedicated test lab and provide continuous monitoring of updates to provide you regular electronic updates upon completion of successful testing. SUS Anti-virus Definition Update Minor Release (patch release) Information Assurance Remediation Major Release (system release) Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Warranty and Maintenance Plan 7-4 SUS Hardware Refresh Implementation Services Regional Partner Invoicing available Anti-virus definitions and intrusion detection sensor updates for Motorola supplied equipment from applicable original equipment manufacturer Minor releases may include commercial OS and application security updates, patches and service pack updates for Microsoft Windows and Server OS, Red Hat Linux, Sun Solaris and any Motorola software service packs that may be available Recommendations for IA remediation may include, but is not limited to the following: provide security software updates; provide operating system security updates or patches; implement configuration changes; upgrade to a later ASTRO 25 System Release (upgrade expense not included), or recommending a compensating control Regional partner invoicing provides ability to separate invoicing across multiple agencies 7.3 POST WARRANTY SERVICES As Motorola’s continuing commitment to supporting your system, warranty services can be extended after the first year to provide maintenance and service support in future years. Any of the services that we identify can be customized in future years, and are available for purchase either in “System Support Services” packages or as individual service offerings. These system support services significantly benefit the Ft. Collins Utility because the system can be effectively supported after the warranty period, thereby maximizing the operational capabilities and useful life of the system and protecting your investment in the system. 7.4 SUMMARY Whether it’s a routine service call, or a disaster situation, Motorola understands its responsibility and takes pride in its commitment to deliver proven response service to the public safety community. Motorola has the capability to provide the technical, administrative, consultative, and maintenance repair services needed to support, enhance, and maintain the effectiveness of your communications network. Motorola’s goal is to provide Ft. Collins Utility with the qualified resources, to maintain and improve system operation and availability, and to deliver world class service support. As part of this proposal, Motorola has provided optional Post Warranty pricing for the services described above. Warranty and Post Warranty Service Overview Warranty Year Post Warranty Year Dispatch Service On Site Infrastructure Response Infrastructure Repair with Advanced Replacement Technical Support Service Network Monitoring Service Security Update Service (SUS) Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Pricing Summary 8-1 SECTION PRICING 8 SUMMARY Motorola’s pricing is based on the equipment list and services defined for the system designed Ft Collins Utility’s MCC7100 Console System. The Statement of Work (SOW) describes the work to be performed for the installation, optimization, and testing of the system and the equipment list provides the equipment necessary for this project. System Pricing MCC7100 Console System Equipment $120,158.00 Project Management, Installation, System Integration, Engineering, Configuration, Optimization services and warranty $128,860.00 System Discount (for Quantity) <$7,471.00> MCC7100 System Total $241,547.00 Optional Extended Warranty Pricing 2nd Year Extended Warranty $13,686.00 3rd Year Extended Warranty $14,370.00 4th Year Extended Warranty $15,090.00 5th Year Extended Warranty $15,845.00 Extended Warranty Total $58,991.00 Fort Collins Utilities November 20, 2013 Motorola MCC7100 IP Console Use or disclosure of this proposal is subject to the restrictions on the cover page. Motorola Solutions Confidential Restricted Terms and Conditions 9-1 SECTION TERMS 9 AND CONDITIONS Terms and Conditions are included on the pages that follow. communications technology business.