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Home My WebLink About468473 VEOLIA TRANSPORTATION - CONTRACT - RFP - 7612 PARATRANSIT SERVICES (2)Amendment #01 Services Agreement between The City of Fort Collins and Shamrock Taxi of Fort Collins, Inc. This Amendment (“Amendment”) is entered into by and between Shamrock Taxi of Fort Collins, Inc. (the “Service Provider”) and the City of Fort Collins, Colorado (the “City”). WHEREAS, Service Provider and the City have mutually entered into a “Dial-a-Ride” Services Agreement dated May 22, 2014 (the “Agreement”); and WHEREAS, the City desires to expand the scope of the Agreement to add a daily shuttle (the “Foothills Gateway Shuttle”); and WHEREAS, Service Provider agrees to expand the scope of the Agreement to include the Foothills Gateway Shuttle; NOW, THEREFORE, in consideration of the foregoing recitals and the mutual promises herein contained, the parties agree as follows: 1. Exhibit A, Scope of Work. The Scope of Work shall incorporate the additional services and provisions stated in Attachment 1 attached hereto and incorporated into the Agreement. 2. Exhibit C, Contract Price. The Cost per Revenue Hour for the Foothills Gateway Shuttle shall be: a. Effective March 2, 2015 is $59.16; and b. Effective March 1, 2016 is $60.32. Except as expressly amended by this Amendment, all other terms and conditions of the Agreement shall remain in full force and effect. In the event of a conflict between the terms of the Agreement and Amendment #01, Amendment #01 shall prevail solely for the Foothills Gateway Shuttle program. IN WITNESS WHEREOF, the parties have executed this Agreement the day and year shown. CITY OF FORT COLLINS: By: Gerry Paul Director of Purchasing & Risk Management Date: _____________________ SHAMROCK TAXI OF FORT COLLINS, INC. By: Brad Whittle Regional Vice President Date: _________________________ DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1 3/23/2015 3/23/2015 Amendment #01 Attachment 1 The Service Provider shall operate the Foothills Gateway Shuttle in accordance with the following terms and provisions. The below provisions apply solely to the Foothills Gateway Shuttle program. Americans with Disabilities Act (ADA) Service Exception Qualified passengers utilizing the Foothills Gateway Shuttle shall qualify as ADA passengers. However, ADA Complementary Paratransit Service requirements do not apply. Qualified Passengers All passengers participating in the Foothills Gateway Shuttle program will also be active Dial-A-Ride passengers. Additionally, coding will be added to Trapeze PASS to ensure Service Provider schedulers clearly understand which passengers qualify for this service. Driver Qualifications The requirement for drivers to hold a CDL is waived for the Foothills Gateway Shuttle program. At Service Providers discretion a larger bus may be operated with a qualified CDL operator. Scheduling The Service Provider shall collaborate with the Foothills Gateway Transportation Coordinator to set-up subscriptions for the manifests. Due to the limited nature of the service, frequent changes to the manifest are not permitted. The Service Provider shall collaborate with the Foothills Gateway Transportation Coordinator to schedule alternatives in the event of cancellations on a case-by-case basis to ensure optimization of resources. However, Service Provider shall not be permitted to extend revenue service hours beyond seven (7) hours total including all four (4) trips per day without prior authorization from the City Contract Manager. Subscriptions will only be made and negotiated by the Service Provider and the Foothills Gateway Transportation Coordinator or other designated staff. To avoid confusion, families and host home providers shall not be authorized to cancel or add to the manifest. Daily Trips The Service Provider shall operate two (2) vehicles provided by the City Monday through Friday. Each vehicle will operate one (1) trip in the morning and one (1) trip in the afternoon for a total of four (4) trips per day. The total revenue trip time will be variable depending on traffic, passenger boarding and other normal transportation variables. DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1 Daily trips shall be coordinated directly between the Service Provider and the Foothills Gateway Transportation Coordinator. The passenger manifest shall be provided exclusively by the Foothills Gateway Transportation Coordinator. No scheduling activities shall take place between the Service Provider and passengers, families, or host homes. All questions by passengers, host-home providers, guardians and families regarding scheduling will be directed to the Foothills Gateway Transportation Coordinator. Trip times and passenger pick-up “Requested Times” will be coordinated between the Service Provider and the Foothills Gateway Transportation Coordinator. Drivers shall pick-up passengers who are on the manifest on their Mobile Data Computers (MDC). Any additional passengers must appear on the MDC manifest. Any requested additions at the pick-up locations must be approved by the Service Provider Dispatch. Only passengers who are participants in the Foothills Gateway Shuttle program shall be transported. Dispatchers will have access to this information in Trapeze PASS. Drivers shall assist passengers from the residence and Foothills Gateway designated door to the vehicle and from the vehicle to the door, providing the same level of assistance as required by the Agreement. Drivers shall assist and ensure that ambulatory passengers are safely in their seats and have their seatbelts secured. Drivers shall assist and ensure that non-ambulatory passengers have four (4) wheelchair securements properly secured from their wheelchair to the vehicle and that the seatbelt and shoulder strap are properly in place. Shoulder straps must be offered to the passenger and are at the passenger’s discretion. If the driver believes there is a safety issue for a passenger who cannot sit upright or lacks control of their upper body, a shoulder strap shall be secured. Each trip to or from Foothills Gateway will have a designated door for the drop-off location and shall be coordinated between the Service Provider and the Foothills Gateway Transportation Coordinator. This location will appear on the driver’s MDC. Drivers shall assist passengers to and from the designated door and inform Foothills Gateway staff at the door that they are dropping off passengers. It is highly recommended, but not required that Service Provider Dispatch call ahead to Foothills Gateway to inform staff of the estimated time of arrival to and from Foothills Gateway to help prepare Foothills Gateway staff to assist the driver. AM Trips AM trips are expressly intended to pick-up passengers from their place of residence and drop them off at Foothills Gateway. Except for emergencies, no diversions from this intent shall be allowed without prior authorization by the City. DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1 Drivers are not permitted to arrive at passenger residences prior to the beginning of the fifteen (15) minute pick-up window. Drivers shall wait for a maximum of five (5) minutes at each pick-up location. This five (5) minute window begins when the driver pushes the “arrive” button on the MDC. The driver must attempt to make contact at the door of the passenger’s residence. If the driver does not make contact or if the passenger has not exited their residence within five (5) minutes, the driver will push the “No Show” button on the MDC and depart for the next location. Drivers shall not return to pick-up passengers who were determined to have been a “No Show”. Drivers shall transport all passengers to Foothills Gateway with no interim stops other than to pick-up designated individuals on the manifest. PM Trips PM trips are expressly intended to pick-up passengers from Foothills Gateway and drop them off at their place of residence. Except for emergencies, no diversions from this intent will be allowed without prior authorization by the City. Passengers on each trip manifest will have a common “Requested Time” for their pick-up. Drivers for each trip will arrive at Foothills Gateway at the beginning of the pick-up window for their manifest. Drivers will wait until passengers have begun to exit the facility. Once drivers have boarded all passengers from their manifest who have left the facility, the driver shall wait an additional five (5) minutes from the time of the last passenger who has boarded. Drivers will mark any passengers who have not boarded within that five (5) minute period as a “No Show” on their MDC. In the event that there is a pattern of group “No Shows” this will be reported to the City Contract Manager within one (1) week so steps can be taken to coordinate with Foothills Gateway and the Service Provider to help avoid further “No Show” trends. Drivers will transport all passengers to their residences with no interim stops other than to pick-up designated individuals on the manifest. Capacity Paratransit vehicles (Body-on-chassis/cutaways) provided by the City shall be used for the Foothills Gateway Shuttle program. The current configuration for these vehicles is variable depending on mobility needs. The Service Provider shall collaborate with the Foothills Gateway Transportation Coordinator to optimize space and reach capacity in order to transport the largest number of passengers permitted within the below stated vehicle capacity. The City Contract Manager will review space utilization to ensure program optimization. The following configurations are available for each vehicle: Ambulatory Non-Ambulatory Total Passengers 14 0 14 12 1 13 10 2 12 6 3 9 DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1 Fares Payment for applicable passenger fares will be paid by Foothills Gateway directly to the City. No fare payment will be made to the Service Provider’s driver. MDC manifests will reflect “No Fare” for all passengers. No Shows Due to the limited nature of the service, drivers shall not be permitted to return for passengers deemed “No Shows”. It will be Foothills Gateway sole responsibility to make arrangements with families and host home providers to provide transportation for passengers who are “No Shows”. Personal Care Assistants (PCAs) and Guests Personal Care Assistants (PCA) and guests will be permitted and handled in accordance with the Agreement. PCAs and guests must appear on the driver’s manifest and must be scheduled exclusively through the Foothills Gateway Transportation Coordinator. Special Needs Passengers will have special needs. If passengers demonstrate a safety risk to themselves or others during the boarding, disembarking or transportation process, the Service Provider will need to indicate that to the City Contract Manager and inform the Foothills Gateway Transportation Coordinator. If risky behavior continues, the City will collaborate with Foothills Gateway to facilitate a replacement with a passenger better suited for public transportation. Meetings The City Contract Manager will meet with the Service Provider Contract Manager on a bi-weekly basis or as otherwise mutually agreed to ensure quality provision of service. Customer service complaints, scheduling concerns, maximization of services rendered and any miscellaneous issues that arise will be discussed. The Foothills Gateway Transportation Coordinator will be included in these meetings as needed to ensure service provided is consistent with the requirements of the Agreement. Reporting All safety-related reporting required by the Agreement shall apply to the Foothills Gateway Shuttle program. Technical Procedures Dispatching and scheduling procedures in Trapeze PASS will be determined collaboratively between the City Contract Manager and the Service Provider Director of Operations prior to “Go-Live”. DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1 Documentation will be outlined during this process and will be on file at both the City and Service Provider. Payment of Service Payment by the City to the Service Provider shall be based solely on revenue service hours. Revenue service hours will be variable depending on normal transportation variables such as but not limited to traffic, dwell times, etc. Each trip is anticipated to be approximately 90 minutes. While revenue service hours will be variable, the intent of this program is to provide a minimum of six (6) hours and maximum of seven (7) hours of revenue service per day. Revenue service begins upon arrival of the first pick-up and ends upon departure of the last drop-off. This revenue time will be accounted for using Trapeze PASS, City transit software. Payment of revenue hours will be based on the revenue hours calculated in Trapeze PASS and will be summarized in a monthly authorized charges report. Liquidated Damages The Foothills Gateway Shuttle program shall not be subject to liquidated damages. The City reserves the right to negotiate a liquidated damages provision in the event that Service Provider exhibits a pattern of unsatisfactory performance. DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1