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HomeMy WebLinkAboutRESPONSE - RFP - 7612 PARATRANSIT SERVICESProposal to Provide Paratransit Services to the City of Ft Collins and the City of Loveland RFP 7612 Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland i Table of Contents Table of Contents 1. Experience and Qualifications 1 2. Key Personnel 8 3. Operations Plan 12 4. Facilities and Equipment 30 5. Fare Collection and Reporting 36 6. Optional Services 39 7. Meeting the DBE Goal 42 Attachments 43 A1. Resumes A2. Regional Organizational Chart A3. Veolia Drug and Alcohol Policy A4. Veolia Supervisor Academy Program (VSAP) A5. FTA Forms A6. Addenda Acknowledgement A7. Fee Schedule 7500 East 41 st Avenue Denver, CO 80216 303.316.3850 March 26, 2014 Mr. Gerry S. Paul Director of Purchasing and Risk Management City of Fort Collins' Purchasing Division 215 North Mason St., 2nd floor Fort Collins, Colorado 80524 RE: Veolia Response to RFP 7612 for Paratransit Services Dear Mr. Paul, Veolia Transportation On-Demand (VTOD) has valued our relationship with the City as your premier paratransit provider since 2004. We are proud of the work we have done to improve services for the City of Fort Collins and your citizens, and are eager to continue to provide excellent, high quality transportation services. We are excited to provide our proposal to continue to provide Paratransit Services for the City of Fort Collins and look forward to the prospect of expanding services for the City of Loveland’s COLT service. As you know, Veolia is also a world leader in providing quality passenger transportation services. Our combination of local knowledge, local resources, professional regional and national support and global insight will enable us to be more than your contracted transportation provider – we will be a real partner that will benefit the DAR and COLT service and our customers. Our continued relationship is a real win-win for all. By continuing with Veolia the City will benefit in a number of ways including: • No Start-up Risk – Transitions are often followed by months or years of poor service as a new company tries to understand the service, its customers and the City’s expectations. Veolia understands the Northern Colorado area, the DAR and COLT customers, the DAR service and the City’s expectations. Our excellent on-time performance and safety record stands for itself and we will continue our quality services from day one. • No transition costs – We are your current provider, as well as a provider of other transportation services in both Ft. Collins and Loveland. Our transition will be stress free and easy. • Our teams of regional and corporate experts are located in the area with our offices in Denver, Boulder, Ft. Collins and services in Loveland and many other local communities. We provide the necessary support and technical prowess in a timely and pro-active manner to ensure contract compliance as well as DAR customer satisfaction. Veolia Response Cover Letter RFP 7612 – Paratransit Services March 26, 2014 Page 2 of 2 • We are the environmentally friendly choice – We provide an optimal vehicle mix of both larger and smaller vehicles to accommodate demand, and as a result, reduce fuel use and carbon emissions. • We are a trusted transportation provider – We provide a program of transportation that has proven to be successful. Unlike some providers, we do not propose gimmicks to reduce cost, only to have them impact service. • Open and honest discussion is the hallmark of VTOD’s management plan and the only way we can continue to improve our services maintain constructive relationships ensuring we operate more effectively allowing for greater overall customer satisfaction and performance. As VTOD’s authorized representative for the purposes of this proposal, I want to close by thanking you and your evaluation committee for considering this proposal by Veolia Transportation On-Demand to continue as your provider. We are excited about the prospect of expanding our collaboration with the City by operating COLT services and allowing them to benefit as the City of Ft. Collins has. VTOD firmly believes that our proposal will demonstrate our ability to please your riders today, tomorrow and in the upcoming years. Please contact me should you have any questions about our proposal and/or to schedule a follow-up discussion regarding this project. You can reach me at: Veolia Transportation On-Demand 7500 E. 41 st Avenue Denver, CO 80216 Office: (303) 316-3850 Mobile: (720) 940-3689 Email: Brad.Whittle@veoliatransdev.com You may also contact Business Development Director, David Braun, at 859.912.9798 or david.braun@veoliatransdev.com. Thank you once again and we look forward to hearing from you. Sincerely, Brad Whittle Senior Vice President Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 1 1. Experience and Qualifications Veolia proudly serves the City of Fort Collins Transfort DAR program Northern Colorado Yellow Cab affiliate through our Veolia Transportation On-Demand Division (VTOD). In addition to providing Yellow Cab service in Ft. Collins, we currently provide Yellow Cab service in Loveland and are familiar with the area, your customers, and we look forward to the opportunity to serve the City of Loveland Transit (COLT). Our On-Demand Division will provide the services described throughout our proposal to the highest level of customer and Transfort satisfaction. The On- Demand division of Veolia Transportation manages those businesses that respond directly to consumer requests for transportation and is ideally situated to support the DAR program and COLT service option. Northern Colorado Yellow Cab has provided service to the DAR program since 2004, when it operated as Shamrock Taxi. In 2008, Veolia Transportation’s On- Demand division acquired Shamrock Taxi and immediately provided a significant capital upgrade, modernized the fleet, established higher employment standards and improved efficiency of the operation. We are also your contract operator for the Transfort/Green and Gold fixed route weekend bus service in Ft Collins, providing safe late night transportation from Old Town to the CSU residential community. Supporting our communities is our mission and our passion. We also developed an innovative series of programs that support our community and enhance safety and awareness. For example, we provide Holiday Voucher Programs, as a supporter of the Responsible Alcohol Retailers (RAR) trade group and provide transportation from bars and restaurants on key holidays, including St. Patrick’s Day, Fourth of July, and New Year’s Eve, ensuring that taxi vouchers are available so people get home safely at the end of the night’s festivities. Most recently, VTOD donated transportation to communities impacted by the devastating floods that occurred in our area, transporting people stranded by the floods to evacuation centers for care and assistance. Our service to medical patients, the elderly and people with disabilities in Ft. Collins and throughout Colorado sets us apart from our competitors. We operate Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 2 wheelchair accessible taxis, and in partnership with agencies like State of Colorado Medicaid and local social service agencies, we transport people to cancer treatments, dialysis and many different types of appointments. We are honored to be the preferred provider for our customers accessing to work, shopping education and freedom that many of us take for granted. Our drivers are trained to care for passengers with sensitivity and compassion. We are a compassionate local company that provides great care. In addition to Northern Colorado Yellow Cab, the On- Demand Division includes our SuperShuttle airport group transportation service, ExecuCar private sedan service, Compass Transportation in San Francisco, which provides commuter shuttles and tour bus services, Golden Touch Transportation, which provides many specialized transportation services in the New York area, including airline crew transfers and other taxi businesses throughout the U.S. The goal of Veolia Transportation as a whole is always to provide safe and sustainable mobility solutions to our customers. We care deeply about improving the mobility of our passengers and their quality of life and we take very seriously our passengers’ safety, and their need for on-time, courteous, reliable and professional service. We are committed to providing superior performance to the City of Fort Collins DAR program, and bringing you innovative solutions from around the world. We value our employees, independent contractors and partner with them to provide quality service to our passengers. Our corporate headquarters is located in Lombard, IL, a western suburb of Chicago, and we have satellite offices near Washington, DC and in Phoenix, AZ. We have six regions across the country staffed with experts in all key disciplines, as well as a corporate staff that is dedicated to our locations and clients. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 3 VTOD is part of the Veolia Transportation umbrella of passenger transportation services, which was founded in North America in 1909. Veolia possesses more than a century of experience providing all modes of publicly funded passenger transportation service, including ADA paratransit, door-to-door and curb-to-curb dial-a-ride services, fixed-route transit, commuter express, BRT and community circulator services. We also operate airport and university shuttle services under contract and professional transit management services. Our clients include municipalities, public transit agencies, airport authorities, Universities, social service agencies, and numerous other public sector entities. The map shown on the previous page depicts all of Veolia’s current contracts in the United States and Canada. Our Parent Company Veolia has financial stability and security second to none. Veolia Transportation North America is a division of Transdev; the world’s largest and best-known operator of passenger transportation services. Transdev is committed to being the long-lasting partner of local authorities, private clients, and other government agencies who want to implement innovative, cost-effective, and sustainable mobility solutions. Transdev Key Facts: Operates in 27 countries and has 119,000 employees Transports 3.3 billion passenger trips per year Total revenues of $10 Billion in 2012 Committed to productive and enduring relationships with clients, passengers, and employees Transdev puts passengers first, and as their individual mobility needs change, is offering new ideas like bike sharing systems, and new technology such as mobile ticketing and mobile apps for up-to-the-minute passenger communications. Unlike a holding company or other multinational, Transdev involves our North American operations staff in the discussion and development of solutions that can work for all of its Global affiliates. We are proud to be part of such a global leader, but more proud with the fact that we are able to offer what we have learned to the City of Fort Collins to the benefit of your services. ADA and FTA Compliance One area where Veolia sets the standard for other companies to follow is in our knowledge of and experience with the delivery of transportation services for people with disabilities, and our philosophy towards this services. In every public transit project we operate or manage, the needs of disabled people and Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 4 compliance with the requirements of the Americans Disabilities Act (ADA) are key aspects of our operating policies and procedures, staff training and performance monitoring. We instill a culture of understanding and respect within our operations that is sensitive to the abilities and needs of people with disabilities. Following are some examples of our depth of understanding of the ADA and our commitment to fully serving the needs of disabled passengers. All driver and front line employee training programs include a summary of ADA requirements and a discussion of the policies, procedures and practical tips for ensuring compliance. Because of the long professional involvement many of our corporate, regional and local managers have had with the ADA and service to people with disabilities, we are able to collaborate on questions and problems that arise regarding the ADA, the provision of accessible and legally compliance services, the administration of ADA eligibility certification, and other issues which arise pertaining to service to people with disabilities. Typically, this sharing takes place on an informal basis via email or telephone conversations. Additionally, the corporate office can provide or assist in an evaluation of the location’s service to customers with disabilities (including compliance on ADA requirements). All Veolia Transportation driver-training programs (as well as those of any subcontracted services providers) specifically require training regarding techniques for safely and appropriately service customers with disabilities and for dealing with disability-related incidents, such as epileptic seizures. A number of Veolia Transportation employees are considered to be subject area experts in a host of ADA and disability-related topic areas, including; ADA eligibility certification, brokerage operation, service coordination and passenger sensitivity and awareness. Many of these people serve on nationally recognized professional organizations and committees, such as the American Public Transit Association’s Accessibility Committee, Paratransit Committee, Project ACTION and the Transportation Research Board Paratransit Committee. Individuals affiliated with these groups not only help shape the future direction of accessible transit and paratransit services, they also exchange ideas and solutions with other professionals and bring best practices back to the company for wider implementation. In addition to our industry-leading knowledge of and experience with the ADA Veolia has extensive knowledge of and experience with FTA guidelines, including; National Transit Database reporting, FTA drug & alcohol testing and reporting requirements, as well as the full range of other FTA requirements which govern the delivery of fixed-route and paratransit services. In many of our locations, we gather required data, prepare reports and assist our clients with audits and reviews conducted by the FTA and other federal, state and local funding and regulatory bodies. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 5 References In this industry, it is difficult to find a Service Provider so focused on all aspects of passenger transportation. While many of our competitors are focused on providing the lowest cost, minimal support, and minimal oversight services, Veolia is still dedicated to providing high value customer services that benefit our contracting agencies, our riding customers and the communities we serve. We will provide what we offer in our proposal, we respect the work of our employees and consider them valuable members of our team and we provide technologies with the goal of improving our services. In the contract transportation industry’s race to the bottom, Veolia is the choice for agencies that care to offer top quality services. Our customers will attest to our capability and commitment. Access-a-Cab – Denver, CO Veolia is one of three taxicab operators that passengers can choose from, to provide Access-a-Cab services for the Regional Transit District in Denver, CO. Access-a-Cab is available to current eligible Access-a-Ride customers and is offered as an alternative service. Over 7,000 passengers per month choose to use Denver Yellow Cab as their Access-a-Cab service provider. Since most cab companies provide only limited services for persons with wheelchairs, our large fleet of accessible taxicabs are called upon for many of the trips for the area’s most frail and needy. Because of our high quality service, Veolia Transportation On-Demand was recently awarded the newly developed RTD Non-Dedicated Access-a-Ride service. Already, the RTD is looking at ways to improve the performance of its three other Access-a-Ride dedicated vehicle providers by reducing missed or late trips, and providing service during periods with driver shortages. Contact: Larry Buter, Manager of Paratransit Services, 303-299-2152 Share-A-Fare – Kansas City, MO Since January 2009, VTOD has operated the Kansas City Area Transportation Authority’s Share-A-Fare service (SAF). VTOD provides a turn-key service utilizing a total of 110 employees operating a fleet of 38 Wheelchair Minibuses and 42 sedans. We perform more than 25,000 trips per month, including more than 1,300 on peak days. We developed a system to integrate SAF’s RouteMatch schedules into our mobile data terminals, which allows us to provide superior and timely service with multiple reporting capabilities. Our staff has worked continuously with the SAF staff to enhance the service levels and contain costs, including introducing taxicab service during peak periods. We consistently achieve our performance incentives and have received positive reviews from the SAF staff and their ridership community. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 6 Contact: Jameson Auten, 816-346-0895 Johnson County Transit – Olathe, KS Since 2012 VTOD, through its Kansas City Transportation Group (KCTG), has provided 10/10 Taxi Service to supplement the JO-Special Edition service. This service was designed to reduce costs for JCT during peak demand periods. The KCTG and 10/10 Taxi staff continues to provide exemplary service for an average of 30 trips per day. Our drivers have delivered prompt, reliable and compassionate service to the Jo-Special Edition passengers. We have shown the ability to flex with the service demands. The 10/10 Taxi fleet features computer dispatched vehicles with GPS tracking. Our dispatching system allows for real-time monitoring and meaningful reports. Contact: Peter Henschke, 913-715-8348 East Bay Paratransit - AC Transit District and the Bay Area Rapid Transit District (BART) – Oakland, CA For 17 years, Veolia has served as the broker for ADA paratransit services on behalf of AC Transit and BART in the East Bay region of Northern California. As the broker, we are responsible for provider selection, rider eligibility certification, reservations, dispatch, and scheduling of trip requests. In addition we are responsible for creation of vehicle shifts, oversight of the four subcontractors’ on- street operations, customer service, reporting, billing and coordination of service with adjacent paratransit systems. We are presenting the following program highlights to demonstrate not only the quality of our East Bay operation, but also to demonstrate the relevance of this project, in terms of size, scope and service model. Veolia schedules approximately 2,700 trips per day using Adept software, and our subcontractors provide a total of approximately 2,500 trips per average weekday with a combined fleet of 203 vehicles. Over the past two years, system productivity has improved from 1.78 to 1.84 trips per hour, and on-time performance has improved from 90 to 93%. During FY 2010, Veolia and its subcontractors operated a total of 7,511,161 miles and experienced only 12 NTD reportable accidents. This equates to a NTD reportable accident frequency of only 0.16 per 100,000 miles operated. In the most recent annual customer satisfaction survey, conducted by an independent marketing firm under contract to our East Bay clients, 79 % of Veolia’s customers indicated that they were “very satisfied” or “satisfied” with our service. Only 1% of riders indicated that they were “very dissatisfied” with our service. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 7 Contact: Mallory Nestor-Brush, (510) 891-7213, mnestor@actransit.org San Francisco Access Paratransit - San Francisco Municipal Transportation Agency (SFMTA) – San Francisco, CA For over 12 years, Veolia has operated as the paratransit broker for the SFMTA, a contract which was renewed in 2010 for up to 10 additional years. To understand Veolia’s role as the broker, it is important to provide a brief overview of the San Francisco Access Paratransit system. There are three distinct components of the Access paratransit system. These include the Access ADA paratransit program, a van-based service operated by a subcontractor to the broker; the Access paratransit taxi program, a program whose participants can take any taxi in the City and pay for either 10% of the metered fare or $2, whichever is less with SFMTA picking up the rest; and a large agency group van program where social service agencies provide trips to their clients on behalf of the Authority. In total, the Access program provides approximately 1.3 million one-way passenger trips per year in the Authority’s 49 square mile service area. As the broker, Veolia is responsible for subcontractor selection; oversight of taxi paratransit operations; management of the group van program; rider eligibility certification, sales of paratransit fare media; customer service (including an office open to the public, a telephone center, an interactive website and inquiries by mail); generating required data and reports; fare reconciliation; and billing on behalf of all agencies, subcontractors and vendors. Although the SFMTA paratransit business model is different from the DAR model, we have listed it for the following reasons: Veolia directly oversees taxi compliance with paratransit requirements set forth by the City and on behalf of the SFMTA. This means we understand the taxi regulatory environment and what it takes to successfully ensure taxi operator compliance with USDOT, ADA and agency requirements. As the broker, we are responsible for conducting competitive solicitations for paratransit service providers. Because the SF paratransit program is federally funded, we conduct all solicitations in compliance with federal third party and agency contracting guidelines and subject to review and approval of the SFMTA. The result is that we understand how to select and manage providers in a way that ensures provider compliance. In 2009, Veolia successfully oversaw the procurement, development and deployment of a Paratransit Debit Card System (PDCS) on behalf of the SFMTA. The PDCS program replaced the older prepaid taxi script program and allows all SF Access passengers to use a prepaid debit card for any SF Access van or taxi, and allows the SFMTA to receive accurate Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 8 GPS-based trip and ridership data for both van and taxi-based riders and providers. In addition, the PDCS is designed to use a number of analytical tools to reduce inappropriate use of taxis by program participants, and while the program is less than two years old, the actual cost of taxi services billed to the SFMTA has dropped by approximately 6% annually. Contact: Annette Williams, (415) 701-4485, annette.williams@sfmta.com Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 8 2. Key Personnel Veolia has an established team in our Ft. Collins operation. These experience professionals understand the Ft. Collins area because they live and raised their families here, they work here, and they contribute to our community. Todd Michels, General Manager Todd joined the VTOD/Northern Colorado Yellow Cab Team in 2012. As a Ft. Collins native, and transportation logistics professional, Todd is the perfect fit as the General Manager of our Northern Colorado Yellow Cab/DAR service. Todd understands all aspects of managing independent contractor drivers, as well as the importance of moving people safely and efficiently, on-time and on-budget. Todd oversees our operation of over 55 independent contractor drivers and ensures compliance with all aspects of our DAR service agreement. Todd is responsible for P&L performance, capital planning, business development, and marketing. He has 27 years of transportation logistics experience specializing in the efficient transportation of goods and people, which he developed while earning his degree at Colorado State University. Steve Conner, Maintenance Manager Ensuring vehicles are safe and reliable is Steve’s main goal for the DAR service. He is well suited to provide this service, having worked our Ft. Collins operation since 2000. Steve holds multiple certifications and has a hands-on management style, not being shy to service the vehicles himself, while overseeing all aspects of maintenance. Steve has the knowledge, training and experience we need to make this service continue to be safe and reliable for our customers. Megan Kaliczak Edler, Director of Operations Megan’s duties have progressively increased since she began with Shamrock Taxi, Veolia’s predecessor on this contract, in 2006 as a Call Taker/Dispatcher. Her understanding of the system, customer service and her drive for quality enabled her to be promoted – first to Communications Supervisor and then to Director of Operations in 2012. Megan is a critical part of our team and has been an asset in assuring high quality DAR services. We have included resumes for all of our key support personnel in the attachments to this proposal. Corporate and Regional Support Staff While local management is very important, Veolia goes beyond relying on our local teams capabilities and provides training, leadership support and functional Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 9 expertise from our professional Region staff. When it comes to corporate oversight and support, Veolia sets a very high standard which leads the industry. We are extremely proud of the professional experience and technical expertise which our national and regional subject experts bring to every project, and we know that the City will agree. Veolia’s local project management team will receive oversight from our Regional Vice President and technical support and guidance from a host of experts in the areas of human resource management, safety, maintenance and fleet management, environmental compliance and ADA technical support. Brad Whittle, Senior Vice President Brad Whittle has over 20 years of management and financial experience in both the private sector and public accounting. Brad’s executive level experience in the transportation industry includes Yellow Transportation, Denver/Boulder, Colorado and Broadway Cab, Portland, Oregon. Brad joined Colorado Cab Company as President in 2000, and is currently Senior Vice President for Veolia Transportation, a division of Paris based Veolia Environment. Veolia Transportation is the largest multi-modal transportation company in North America. Brad currently oversees taxi, paratransit, SuperShuttle and ExecuCar operations for Veolia in Colorado and the Kansas City area and has previous experience with fixed transit in Colorado. In addition, Brad is a member of the Veolia acquisition team performing Merger and Acquisition type activities. Prior to joining Veolia, Brad had professional experience as a CFO, and a CPA. Mr. Whittle has a BBA from Wichita State University and is a member of the American Institute of CPAs and the Kansas Society of CPAs. Mr. Whittle is a current Board Member of the Taxicab, Limousine & Paratransit Association (TLPA), and a past member of the TLPA Executive Committee. Mr. Whittle currently serves on the Denver City and County Taxi and Limo Commission and is on that’s commission’s Executive Committee and is also a current member of the Board of Directors of Visit Denver, Denver’s Convention and Visitors Bureau and the French American Chamber of Commerce. David Mullin, IntelliRide Operational Support David is currently the Director of Operations for our IntelliRide Division, which provides call center and brokerage services across the US. As the former VTOD manager for the Ft. Collins DAR program, and a current resident of the community, David will support Todd’s efforts by keeping him informed of the Best Practices developed by Veolia’s various divisions – Transit, IntelliRide and VTOD. David has a keen interest in the DAR program and his support will be invaluable to both Todd and the City as we continue to work together to develop the DAR and COLT program. Ken Hatch, Vice President of Safety Ken Hatch, VP of Safety for Veolia Transportation On Demand, oversees safety and training programs for all VTOD locations. In this role, he will Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 10 oversee the implementation and management of all corporate employee safety, training, risk management and facility security programs, conduct annual safety audits, provide training to local safety and training personnel, and oversee local compliance with corporate loss prevention and accident reduction efforts. In addition to the audit function, Ken reviews risk management information reports monthly to identify any local deficiencies and to participate in corrective action. Ken is a degreed health, safety and claims professional with over 30 years experience, and he will bring tremendous value to this project from day one by visiting often and providing a high degree of support to local staff in his assigned area of responsibility. Paul Kusner, Area Fleet Maintenance Manager We recognize that the delivery of high-quality routine maintenance increases vehicle safety minimizes road calls, service interruptions and the need for more frequent and more costly heavy maintenance. For this reason, we are excited to introduce our Area Fleet Maintenance Manager, Paul Kusner. Paul’s maintenance management career in public transportation spans almost 15 years and he is Master ASE Certified. Paul oversees vehicle maintenance and fleet management for Veolia and the Yellow Cab divisions in Colorado for the cities of and Fort Collins, Denver, Boulder. In this capacity, he is responsible for working with local maintenance personnel to ensure compliance with legal, contractual and corporate vehicle maintenance and servicing requirements. Prior to joining VTOD as Area Fleet Maintenance Manager Paul was a supervisor for Veolia’s Denver RTD fleet maintenance for 4 years. Janet Garretson, PHR, Area Manager, Human Resources Janet Garretson will be responsible for providing human resource management support for the Ft Collins DAR Project. She is a certified human resources professional who brings more than 19 years of human resource management to Veolia Transportation, as well as to the DAR Project. Her areas of expertise include employee relations, employee recruitment, driver applicant screening, and administration of drug testing programs, benefits administration, evaluation and disciplinary processes. Janet is committed to creating a fair and equitable environment in the employment setting. Dag Boothe, Director of Information Technology Dag Boothe has been with Colorado Cab Company since 1999 and has significant Transportation IT experience. Dag has worked in many facets of transportation, including paratransit, fixed transit, taxi and shuttle. On the DAR Contract Dag’s experience will be particularly important in terms of managing Communication Systems between the driver and the dispatch office. In addition, Dag’s department will also maintain GPS systems for vehicles on the contract. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 11 Janet Davis, Vice President of Business Technology Janet and her team are responsible for analyzing and improving the performance of all operational processes and software applications. This responsibility includes the provision of support to those locations which use scheduling and dispatch software programs such as Trapeze. Janet has almost 30 years of experience in the public transit industry, including 12 years with Trapeze Group, where she provided consulting to more than 300 transit agencies and other customers across North America and throughout the world in the use of Trapeze products for improving service productivity and quality. Steve Kotel, National Director, Environmental Services Steve is an expert in the areas of environmental compliance, sustainable development, Superfund remediation, policy development, property assessment/startup, and employee training. He is a certified environmental property assessor. His responsibilities include environmental interpretation, technical research, emergency response, compliance, sustainable development, property investigation/auditing, and policy & training development. Steve will provide on-call support when questions or problems arise. Craig Bilderback, Environmental Management Specialist Based in Washington State, Craig assists local management personnel in the areas of environmental management and Veolia’s corporate sustainability programs. He provides information, auditing services, training, communications, planning, and general oversight in areas of environmental compliance, sustainable development, and associated research. Craig will visit the Fort Collins facility on an as-needed basis to conduct physical inspections of facilities and local adherence to environmental management requirements. He will also examine documentation, review policies and procedures and assist with training and technical support. Prior to taking on his role within Veolia’s environmental management program, Craig served as a local Maintenance Director for our paratransit operation in King County, Washington, so he is extremely familiar with our maintenance practices and procedures. Craig holds a MBA degree, and he has a total of 20 years of professional maintenance and environmental management experience, so with Craig involved, the City can rest assured that the DAR program’s vehicles, facilities and other assets will be maintained in a legally compliant, safe and environmentally responsible manner. An organizational chart for our Colorado Regional Team is show in the attachments. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 12 3. Operations Plan System Management Organization Chart The following chart represents our plan for the organization of our Fort Collins DAR project. Operations Staffing Plan We will utilize our existing staff to provide the operations under this contract. The following positions will serve this contract: Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 13 Position Staffing (FTE) General Manager 1 Shop Manager 1 Technicians 2 Director of Operations 1 Call Center Supervisor 1 Call Takers/Dispatchers 8 Cashiers 2 Road Supervisors 3 Drivers 22 Sales Manager 1 Description of Primary Managers’ Duties General Manager Responsibilities and Requirements Our General Manager has the responsibility to ensure that VTOD has sufficient vehicles and drivers in place to serve this contract. This position supervises and directs the activities of all key management staff; serves as VTOD’s day-to-day liaison with the Transfort staff; and ensures that the City’s priorities are communicated to VTOD local and regional staff and are promptly addressed. The General Manager will be responsible for all of the following tasks: Oversee all quality assurance and performance monitoring activities to ensure that service safety, reliability, and quality is maintained and improved. Work with key management staff to coordinate activities among all departments to ensure that everyone understands their roles and responsibilities and that all are aligned on DAR’s project goals and expectations. Analyze operational trends and develop corrective actions. Ensure that appropriate contingency plans and cross training are in place for each staff member to facilitate seamless operation in the event of an employee absence. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 14 Develop, implement and administer policies and procedures in accordance with legal, contractual, and company guidelines. Manage the program in accordance with the budgetary expectations as set forth in the contract and company annual operating budget and recommend and implement changes when circumstances warrant. Submit, on behalf of the company, invoices and reports in accordance with contractual requirements. Provide on-street monitoring of DAR service as needed and respond to on-street issues and emergencies such as accidents, incidents, and vehicle breakdowns. Attend Transfort and VTOD meetings and training as necessary. Work closely with Transfort as VTOD’s representative to the community. To be available on call as needed. Shop Manager Responsibilities and Qualifications The Shop Manager reports to the General Manager and ensures vehicle availability from a maintenance perspective. The Shop Manager is the quality control and regulatory compliance leader of the shop. The position ensures work is performed to Veolia’s and manufacturers’ standards for maintaining the fleet. The Manager also ensures parts availability and assures that maintenance staff are trained and certified for the procedures they perform. Qualifications include: High school graduate or equivalent; vocational school highly desirable. Must have five or more years’ experience as a Technician or Mechanic. Must have three or more years’ experience in a leadership role within an automotive maintenance environment. ASE certified and DOT annual Inspector Certifications preferred. Must have diagnostic computer equipment experience. Must have basic radio skills and understanding of the design, adjustment, overhaul, operation, and maintenance of transmissions and heavy-duty engines. Ability to pass a pre-employment drug test and a criminal background check. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 15 Director of Operations Responsibilities and Requirements Our Communications Manager has the responsibility to ensure that VTOD has sufficient qualified call takers and dispatcher in place to serve this contract. This manager supervises and directs the driver and customer communications activities; and ensures compliance with the policies and procedures established by Veolia and the City of Fort Collins. The Communications Manager will be responsible for all of the following tasks: Liaison with Trapeze and issues relating to the scheduling software Audits phone calls and performance trends and develops corrective actions. Supports customer service inquiries with input from Transfort. Point of contact in emergency or disaster situations requiring the use of Veolia vehicles. Manages vehicle assignments to drivers and PM scheduling Manages the Cashier for fare reconciliation, trip verification audits and token sales to the public. Attends public outreach meetings as Veolia’s representative to communicate Veolia’s service options Prepares reports as required. Road Supervisor Responsibilities and Requirements The Road Supervisor reports to the General Manager and supervises service operation. Specific responsibilities include: Oversee daily vehicle and driver performance. Work closely with staff to ensure all trips are completed in a safe, customer-focused, timely manner. Ensure on-time operating performance of the services. Prepare and submit operating reports which provide information on driver/vehicle availability, service performance, customer complaints, road calls, accidents, and incidents. Monitor IC Drivers for safe, on-time, effective, and efficient service delivery through a detailed road audit. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 16 Provide on-street monitoring of IC Drivers and respond to on-street issues and emergencies such as collisions, injuries, incidents service failures, and vehicle breakdowns and general service needs. Complete accident/incident reports in a timely and accurate fashion as needed to DAR and FTA reporting criteria. Coordinate customer comment and complaint investigation, including resolution and internal and external follow up. The Road Supervisor will possess the technical skills necessary to mirror the General Manager’s responsibilities and will temporarily represent VTOD in the General Manager’s stead in the event the General Manager is unavailable for any reason. Driver Selection VTOD currently has fifty-five (55) Independent Contractor (IC) Drivers providing transportation with VTOD/Northern Colorado Yellow Cab vehicles. We recognize not all of these drivers are qualified to provide the services required under this contract. We select the best drivers to perform DAR services. We have qualified sixteen (16) of the total driving force to provide this contract opportunity. Hiring and Screening Process VTOD views the driver qualification screening process as a series of filters which are intended to screen inappropriate individuals out while allowing the right people to succeed as an independent contractor. Eligible drivers will meet the following minimum requirements: Pass a pre- employment/selection drug and alcohol test Must be at least 23 years of age Must possess a continuously valid Colorado Driver's License Must provide a current Motor Vehicle Record (MVR) no older than 30 days at the time of qualification meeting the following: Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 17 o Must have fewer than five (5) points within the past two (2) years and ten (10) points within the past seven (7) years. o No DUI, DWI or Reckless Driving in the past three (3) years o No combination of two (2) DUIs, DWls or Reckless Driving in the past seven (7) years of driving history. o No egregious violations in the past seven (7) years (i.e. vehicular homicide) Must possess a current DOT physical card Must be legally authorized to work in the State of Colorado and in the United States Must have a nationwide criminal background investigation (CBI) meeting or exceeding Transfort standards No offenses that require registration as a sex offender No offense of violence by a person in a position of trust VTOD will maintain records for all independent contractor drivers including but not limited to, lease agreement, orientation records, drug & alcohol testing, physical qualifications & examinations, etc. These records will be maintained in accordance with DOT regulations. VTOD will provide the City with a report listing the Drivers who are qualified for service and that verifies all selection criteria have been, including the date each requirement was completed prior to the driver providing DAR contract service. Veolia will utilize a third party vendor (www.samba.biz) for real-time monitoring of Driver MVR records for new and existing violations. This system alerts Veolia monthly to any activity on a Drivers MVR such as a traffic ticket, DUI or license suspension. Face to Face Interview VTOD will provide a face-to-face interview with each prospective contractor. During this interview, we will ask a number of situational questions, as well as questions pertaining to the candidate’s background and experience. While the answers to these questions is important in assessing a candidate’s experience and understanding, the interview also allows us to assess other information, Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 18 such as their non-verbal behavior, their hygiene, and their professionalism. Compliance with Federal and State Hiring and Selection Requirements VTOD maintains a corporate Human Resources department that continually reviews State and Federal requirements pertaining to all aspects of human resources, including hiring and selection. Changes to these requirements are communicated to the Region Human Resources Directors, who are responsible to ensure that any changes are implemented at the location level. Ms. Janet Garretson, PHR, Area Manager, Human Resources, will be responsible to ensure our contract remains in compliance with any Federal and State hiring and selection requirements. Substance Abuse Program and Plan Veolia is subject to 49 CFR Parts 40 and 655 for most of its contracts, so we are extremely familiar with the drug and alcohol testing and reporting requirements. Each year, our Communications Manager will compile the required reports and data for submittal to the City. Sources for this data will include reports and data from our third party testing site and our contracted MRO. Veolia’s Drug and Alcohol Policy is included as an attachment to this proposal. Uniform In order to participate in the program, DAR drivers will be expected to wear a uniform, as required by our contract with the City. Drivers will wear a blue polo shirt or oxford with a Yellow Cab logo, and a Yellow Cab Vest or Jacket if necessary. Fitness for Duty One of the most important functions that Dispatchers perform is affirming a driver’s fitness for duty. All Dispatchers are trained to recognize drug and alcohol use. Drivers are required to report to the Dispatcher before starting their assignment so that this assessment can be made. The Dispatcher observes the driver’s behavior through a polite greeting and conversation. The appearance of the driver including uniform, grooming and safety equipment is also confirmed. Any driver determined to be unfit for service will be placed on investigative suspension and will undergo necessary testing to verify their fitness for duty. Driver Orientation and Workshops VTOD will provide the following training program for our employees and staff and contract orientation to IC drivers who are interested and qualified to perform Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 19 service under this contract. Completing the training and orientation program is a condition of their ability to access this revenue opportunity. We will utilize valuable modules from Veolia’s Operator Development Program™ (ODP) for the orientation program. It is a powerful curriculum and behavioral approach allows IC Drivers to understand all the essential skills required to perform at the highest level of safety and competence in for their business. Each Driver spends 12 hours in the classroom and 8 hours behind the wheel and skills workshops. There are contract specific performance standards and skills that the drivers must meet in order to comply with the contract. Our emphasis is on modeling behaviors that have been proven to be successful in the industry, and there is extensive practice and coaching from our General Manager, experienced drivers and Regional staff. Our ODP was designed to be adapted to include the contract requirements of our clients. Facilitated by our well-trained staff, the ODP workshops include state-of-the-art DVDs that comprehensively show IC Drivers every aspect of safe, customer service oriented driving. Rather than lectures, these are participatory, engaging sessions that include extensive materials for speakers (discussion guides, facilitator’s guides, etc.), a detailed speaker’s manual, and driver workbooks for reference and comprehension. Quizzes and tests are used to document performance and learning, and there is a thorough final driving evaluation. The program also includes an important passenger assistance, safety and sensitivity (PASS) module on their responsibility under the ADA, and how Classroom Behind-the- Wheel Total Classroom Pre-Driving Skills DAR Contract Requirements Total Driving Assessment All Contract Drivers 6 4 2 12 8 20 Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 20 successful drivers engage with passengers providing customer communication, as well as helpful, friendly, and professional service. Our in-depth training also discusses issues including sexual harassment and conflict resolution. The program is extensive and is focused on providing contract drivers with the skills they need to drive safely, follow procedures, provide good customer service and succeed in their business. We have found that drivers who receive this training provide better service throughout the service area, beyond the service to the DAR customers, which is a benefit to the community. Elements of Driver Orientation VTOD provides the following types of orientation to all Drivers. Contract Specific Orientation – This includes classroom, driving assessment, and road driving. New IC Drivers without prior experience spend approximately 20 hours in workshops and skills testing. Technical Workshops Introduction to the Vehicle – This orientation session introduces the equipment which the Driver will use. It provides a detailed discussion of the major systems, including steering, electrical, HVAC, brakes, power train, lift or ramp equipment (as applicable), securement systems and regulations, and communications equipment. Vehicle Dynamics – This workshop is a discussion of how forces like kinetic energy, inertia, centrifugal force, gravity, and friction act on a vehicle in motion and on how to control the vehicle in light of these forces. This section addresses not only safety but also the customer service aspects of driving for passenger comfort and fuel economy. The topic of braking distance is also discussed in this section. Radio and the MDT System – The workshop concentrates on effective use of the on-board communication systems. Safe Driving Workshops Defensive Driving –IC Drivers are required to pass the National Safety Council’s course prior to entering revenue service. We monitor drivers to ensure compliance with this requirement throughout their contract with Veolia. Fatigue Management – This section addresses the signs of fatigue, strategies for minimizing fatigue, and the steps which Drivers should take when they are feeling fatigued. Following Distance – This workshop defines the safe amount of separation (following distance) which Drivers should maintain between Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 21 themselves and the vehicles in front of them in normal and hazardous driving conditions, including rain, sleet, ice, and snow. This section also discusses the effects that restricted vision can have and how to adjust following distance to accommodate for restricted vision. Our program also indicates the effect following distance on customer comfort and sense of security. Changing Lanes – Changing lanes is inevitable. Whether merging or passing, changing lanes creates hazardous situations that can cause accidents. This workshop introduces IC Drivers to the techniques of safe merging and passing, and it also prepares trainees for engaging in these actions on the road. Reference Points – This section introduces the use of reference points as a means of knowing where the vehicle is relative to intersections, curbs and other objects which may be more difficult to see due to the size and length of the vehicle. This section also discusses the importance of proper mirror adjustment. Intersections – In this section, IC Drivers learn how to safely approach and navigate through all types of intersections. They learn the common hazards that are present at intersections, and how to prevent intersection collisions. Railroad Crossings – Every year in the U.S., there are approximately 5,000 collisions between motorists and trains. The purpose of this section is to share some facts about trains and railroad crossings and a procedure for safely crossing at railroad crossings. This section also includes information on state-specific laws pertaining to the crossing of railroad crossings by vehicles. Behind-the-Wheel Orientation – no passengers Upon completing vehicle familiarization drivers are taken onto the city streets to become acclimated to more difficult maneuvers in increments determined by an experienced IC Driver. During this time, the experienced driver has an opportunity to quiz trainees on operational policies and procedures and material covered in the workshop. Orientation Documentation VTOD maintains proper documentation of the orientation received by the IC drivers and communicates eligible drivers to the dispatchers. The orientation log becomes the source document used to record driver attendance, hours of orientation, and workshop completion. A certification is presented to each successful driver with a copy of the certificate going into the drivers’ file. The certificate deems the driver qualified to provider services under the DAR contract. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 22 Retraining VTOD provides additional support for IC drivers who are interested in improving their business. Workshops are conducted to “raise the bar” of the overall quality of the contractors’ work or are provided in response to a specific trends or changes in the Ft. Collins area. The chart below identifies some typical triggers associated with re-education. Supervisor and Safety Investigator Training: Supervisors and Safety Investigators will receive four additional hours of training, over and above the new driver orientation and workshops. Elements of this course include: Basic understanding of the Role of a Supervisor Managing Others Managing Yourself Leadership and Responsibility Documentation for Supervisors Making Good Decisions Diversity and Inclusion Resolving Issues With Others Accident Response o How and when a Supervisor or SI is notified o Importance of Documentation (Facts vs. Feelings) o Importance of Documenting Time and Place o Observations to be aware of o Safety on scene o Witnesses, statements and contact information. o Dealing with Law enforcement and First Responders What Why Post-Accident Defensive Driving Refresher Workshops Accident Trends Customer Service Coaching Customer complaints Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 23 o Obtaining an Accident Report number from Law enforcement. o Photos: What they can and cannot take pictures of. o Drug and Alcohol Testing Requirements. o Tools used in accident Investigation o Step by Step Instruction on Documentation using Veolia Forms: • Supervisor/SI Accident Report, • Supervisor/SI Summary Report, • Driver Accident Report, • Witness Report o Advising Dispatch In addition, VTOD employee supervisors and managers will be eligible to attend our Veolia Supervisor Academy Program (VSAP). We have included Veolia’s last VSAP Agenda and our Brochure of Available Classes for your review in the Attachments. You will see that we have comprehensive programs for people in supervisory and managerial roles and allow supervisors and managers from across the country to share best practices. Orientation and Workshop Presenters Our General Manager will oversee and ensure compliance of our orientation program. Todd is PASS certified, and has received Veolia Train-the-Trainer program to provide the Operator Development Program. He has also been certified as a Smith System trainer and attends industry workshops for continuing education. Finally, we will have additional supplemental contracts with contract drivers who are proven positive models. They will receive additional workshops and will assist in BTW training throughout the contract period. These drivers will receive additional compensation for the time spent in revenue service with an IC Driver. Quality Control of the On-Street Operation Our operations personnel are responsible for ensuring contract compliance of our IC drivers. We establish clear expectations for performance as required by the City and drivers who are interested in providing the service will accept the Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 24 expectations. Drivers who do not comply with the contract requirements will not be offered trips. The driver’s willingness to provide the service as expected is truly a market-base decision. They are in control over whether they desire to access this market, or not. They understand their revenue depends on the ability to comply with the contract requirements. We control compliance with licensing, certifications, and training through our Digital Dispatch (DDS) system, our proprietary Taxi Control System (TCS) and our internal control log. We will enter all requirements for the drivers, including their driver’s license number and expiration, MVR, contract, physicals and expiration, etc. The system will automatically restrict the driver from receiving trips if any of their required documentation expires. We also monitor drivers with “Samba” which provides an update if our drivers get a ticket, are involved in an accident, or receive other traffic violations. We have proposed options to provide one full-time or two full-time dedicated supervisors for the service. Option 1 With Option 1, we propose to provide one supervisor working an alternating shift to cover AM or PM service. Our proposed schedule for this option is shown below: Option 2 Under Option 2, these supervisors will be scheduled to cover peak hour operations from 6:00 AM to 6:00 PM, and will be scheduled 6 days per week. The table below shows our initial schedule to ensure the availability of supervisors. With either option, when supervisors are not available, the General Manager or our Safety Investigators will be available to ensure customer service and safety. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 25 We currently use seven (7) Safety Investigators who are independent contractors trained to provide customer care and emergency response during an accident. Our investigators are located throughout the area and can be dispatched to the scene of an accident based on location and availability. We believe the combination of dedicated full time supervisors and safety investigators will enable us to meet the DAR’s criteria for responsiveness. Our pricing proposal reflects these options. Safety Plan Having a culture of world-class safety means that every VTOD employee has an important stake in, and a clear understanding of, the principles and practices of safety whether they are on the road, behind the desk, and even conscious of safety in their personal lives away from work. We have many ongoing programs and initiatives to motivate and educate and keep safety at the “top of the mind” and part of their lifestyle. Operations Safety Program Safety is an ongoing process that reinforces our policies and procedures and provides a mechanism to update contract drivers on new requirements, procedures, and/or regulations. The essential elements of the VTOD Operations Safety Program are: Driver selection through an established process of communications, screening and interviews. Using proven orientation workshops for IC Drivers. Proactive, well-managed drug and alcohol abuse programs. A quality assurance and compliance program to monitor IC Driver compliance with contract requirements. Accident analysis and determining accident preventability. Background checks. Cell-Phone use policy mirroring the City of Ft. Collins policy. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 26 Performance Incentives To encourage safe behavior, as well as good overall performance, Veolia will provide an incentive program for the IC Drivers providing trips under this program. In any month, all drivers who have not had a preventable accident, did not fall below the on-time performance standard, did not experience any late arrivals or customer complaints did not report a workers compensation claim will be eligible for a $250 gift card from King Soopers Grocery Store. We also have found that King Soopers offer a Community Rewards program that provides a percent of revenue to community agencies that distribute gift cards/stored value cards for their store. We will work with Transfort staff to identify an agency or program that might benefit from this cash back reward and will focus our employee incentive efforts on these Rewards program cards. The money spent on the cards will be distributed by the store back to the selected agency to support their efforts. This is truly a win-win for our employees, the agency and the local economy. Standards Enforcement VTOD’s on-site management team ensures that Operations employees regularly monitor IC Driver performance through road observations. Throughout facilities, there are visible and tangible reminders that safety is our most important asset. We utilize every opportunity to keep VTOD employees and IC Drivers focused on safety, including: Safety message themed posters, flyers, and notices News articles posted on bulletin boards Photographs Safety slogans Our preventable accident free days counter Public spaces are kept clear of clutter, and Personal Protective Equipment (PPE) is available and its use is required in designated safety areas or whenever performing safety sensitive work. As a result of our oversight and performance monitoring, we are proud of our accomplishments which translate directly to excellent customer service and safety: Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 27 Standard 2013 On-Time Performance 97.95 Preventable Accidents/ 100,000 miles 0.81 Accident and Incident Reporting and Investigation As a company committed to world class safety, VTOD takes the investigation of incidents seriously. We have dedicated procedures in place for our supervisory staff and Managers to use when responding to and/or investigating accidents or incidents involving DAR passengers. Responsiveness is the key to investigating and incident. We have agreements with interested Independent Contractor Drivers to also serve as Safety Investigators. Since they are already on the road, we have found that independent contractor safety investigators often are able to respond faster than a person located in an office. In addition, rather than limiting ourselves to a small number of supervisors to handle the investigation, we identify adequate resources to be responsive at any time service is provided. The combination of Safety Investigators and full time employee Road Supervisors will ensure we can respond within 30 minutes of an incident or accident. Collision, passenger injury and incident report Management will report all collisions and incidents to DAR within one (1) hour by contacting Transfort Dispatch via telephone. Any serious incidents resulting in injury and/or persons transported to a hospital will be reported verbally by management to DAR immediately. Drivers will stop the vehicle and notify our Dispatcher immediately after an accident occurs. Drivers notify the Dispatcher if the vehicle collides or comes into contact with any type of object or pedestrian, no matter how slight or minor the accident, and whether or not damage occurs. The Dispatcher determines the severity of the accident and notifies the appropriate emergency, fire, and police authorities. The Dispatcher notifies our Road Supervisor, Lead Safety Investigator or Manager and ensures that a VTOD representative responds to the scene. The Safety Investigator travels to the scene and conducts a thorough investigation of the accident. Accident Investigation Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 28 The following is a summary of the procedures which VTOD will use when responding to and investigating the scene of an accident. The Safety Investigator’s responsibilities include: Provide assistance to injured drivers, passengers, or members of the public. Interview and document statements from drivers, passengers, involved members of the public, and any bystanders. Take pictures of the accident scene to establish the positions of all vehicles involved the condition of all vehicles and fixed objects involved the condition of all involved drivers, passengers, and members of the public, and any other details which may be relevant to the investigation. Collect information from other involved parties regarding vehicle damage and contact information for the relevant insurance carrier(s). Communicate situation status with appropriate DAR management. Follow up with injured parties and/or medical providers on status of any injured parties. Determine need for post-accident drug and alcohol testing in accordance with VTOD guidelines and FTA requirements. Determine whether or not vehicle can continue in service and arrange with dispatch for the continuation of the route. Complete all post-accident paperwork, including an Accident Report and the Driver’s Accident Report. (In some instances, these documents may be completed at the office rather than at the accident scene.) Accident Reports will include comprehensive information about the accident and the driver involved, as well as the other driver(s), vehicle(s), and witnesses to the accident. Appropriate management personnel review the accident details to determine preventability as soon as reasonably possible, but contracted drivers are not permitted to return to service until a decision of preventability is determined. Primary responsibility for accident investigation is assigned to our General Manager. Evaluating Safety Failures The General Manager reviews information from the accident investigation report and secures additional information as needed to make a determination of preventability. He also consults with our Vice President of Safety, when Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 29 necessary. A determination of the amount of damage to all vehicles and severity of injuries, if any, is also made as a part of the process. All accident investigations must be completed in a timely manner to be effective. The Transfort Safety Department requires completion of Investigating Supervisors Collision/Injury Report within 3 business day of receipt of the initial report. Vehicle Accident Reporting and Follow- Up Drivers involved in a Federal Transit Administration (FTA) reportable accident may undergo post-accident drug and alcohol testing in accordance with federal guidelines. A full description of these guidelines has been included in the appendix of the proposal. Accident/Incident Clearance VTOD examines each vehicle involved in an accident to determine its safety and road worthiness before the vehicle is returned to duty. As part of this process, VTOD’s maintenance team examines the pre/post-trip inspection; last PMI; previous work order history; the Supervisor’s accident report, and the Driver’s report to determine if the vehicle could have in anyway contributed to the accident. Once the vehicle has been cleared for safety, it is returned to the vehicle availability list. Passenger securement We are proud of our efforts to ensure the comfort and safety of our passengers. Our efforts include ensuring that passengers are properly secured when travelling to their destination. We will ensure the vehicles have operable seatbelts during our maintenance inspection process. Wheelchair accessible vehicles are also equipped with additional securement equipment required to safely secure the number of wheelchairs the vehicle is capable of transporting at any given time. This includes equipment for a four (4) point floor to wheelchair restraint system using floor anchorages and retractable belt mounting system and occupant securement including lap and shoulder belts. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 30 4. Facilities and Equipment Operating Facility We will operate from our current facility at 4414 East Harmony Road, Ft. Collins. As you can see by the above map, our proposed facility is centrally located to provide easy access to the Ft Collins DAR service area, as well as the Loveland COLT service area. The facility offers sufficient vehicle parking, office and maintenance space to serve the needs of this contract and our other services in Northern Colorado. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 31 Provision of Vehicles for Service We will use our own revenue vehicles from our current fleet as well the vehicles leased from the City, as indicated in the RFP, to provide the service. As an additional benefit to the City and DAR and COLT service, VTOD will support the operation with clean, safe and reliable taxi cabs from our remaining fleet if there is a vehicle or service delay or unavailable vehicles for any reason. We will work with the City to ensure the vehicles and drivers remain compliant with our contract. City provided vehicles are used for oversized wheelchairs due to their lift capacity. In the event the City provided vehicles become unavailable for any reason, we will work with the City to determine the best method of vehicle replacement to meet this need. VTOD operates the largest fleet of wheel chair accessible taxi vehicles in Colorado. Our fleet consists of the following vehicles: Vehicle Make/Model Quantity Year(s) Ford Crown Victoria Propane Alt. Fuel Sedan 1 2008 Ford Crown Victoria Sedan 2 2008 Dodge/Chrysler Ramp Equipped Wheelchair Accessible Van 5 2010-2012 VPG MV-1 Ramp Equipped Wheelchair Accessible Flat Floor Vehicle 1 2012 Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 32 Ford E-350 Lift Equipped Raised Roof Van 2 1999 Ford Supreme 22’ Lift Equipped Cutaway Vans (Leased from Transfort) 2 2006-2007 Total Vehicles 13 1999-2012 Veolia regularly evaluates the condition of its fleet and replaces and upgrades vehicles regularly to ensure customer service and reliability. In the event the COLT option is exercised, we will work with the City to determine the most optimal mix of vehicles that will best serve the COLT customers, and provide an environmentally friendly service. As part of VTOD’s efforts to improve the environment in the communities we operate, we will continue to provide a mixed fleet of vehicles that minimizes our environmental impact. By operating a mixed fleet of vehicles, we are able to save 81,700 pounds of carbon from the atmosphere each year, when compared to operating a uniform fleet of cutaway vehicles operating the same number of miles. Vehicle Type Miles per Vehicle Carbon Emissions (Lbs) Cutaway (Gasoline) 30,000 244,423 VTOD Mixed Fleet (Gasoline and Propane) 30,000 162,652 TOTAL SAVINGS 81,771 Lbs Based on 13 vehicles operating 30,000 miles per year; and emission factors found in http://www.eia.doe.gov/oiaf/1605/emission_factors.html Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 33 Communications Equipment VTOD provides and maintains Motorola 2-way radios for each of our vehicles with a base station in our dispatch office. Our radio is a necessary lifeline for our drivers to communicate their needs and issues while driving and to ensure their safety and the safety of our passengers. We lease multiple radio towers to ensure redundancy and reliability. Scheduling and verifying service is important aspect of our customer service program. While we only take reservations from 8:00 AM – 5:00 PM, Monday – Saturday, Veolia maintains staff in our call center from 6:00 AM to 10:00 PM to be able to respond to issues and properly schedule the next day’s service. We also provide multiple telephone lines for the convenience of our passengers. Our Xima Chronicall call center reporting software enables us to capture important information concerning the calls and our performance for FTA reporting, and to allow us to continually improve. Finally, we provide a voice mail service to take reservation calls on Sunday for Monday service. In the event a passenger speaking a foreign language calls to make a reservation or inquiry, we use the services of Language Line Solutions interpreter service to assist us in getting the information required so we can assist the passenger. Vehicle Maintenance Plan As a local provider with other services in the area, we recognize our responsibility in ensuring that Transfort’s reputation as a reliable transportation solution, as well as our own reputation as an effective responsible service provider, is preserved by maintaining vehicles that are clean with no visible body damage and in top working condition. Our approach towards the maintenance of our fleet is simple. Inspect both the mechanical condition of our fleet regularly and thoroughly to prevent unscheduled repairs and present a vehicle to our customer that is inviting. Each vehicle is inspected thoroughly by our maintenance staff at regular intervals with the condition of components and systems evaluated against pass/fail criteria, and necessary repairs made prior to returning to service. Specific maintenance objectives are: Maintain the fleet in a like new condition, less allowable wear and tear. Perform Preventive Maintenance Inspections (PMI) on-time within manufacturer, and VTOD guidelines. Clearly establish performance standards to benchmark maintenance performance. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 34 Ensure an environment of safety through strict adherence to shop safety practices, OSHA guidelines, Public Utilities Commission (PUC) requirements and shop employee involvement. Maximize preventive maintenance effectiveness and minimize corrective maintenance. Continuously improve the maintenance effort through evaluation of maintenance data to determine issues involving components, inspection processes, and staff. Invest in the development of personnel with in-service, factory, and ASE training. Routinely audit maintenance functions for performance and adherence to standards. Preventive Maintenance Inspection Preventative Maintenance (PM) is a major element in VTOD’s approach. The Maintenance Department is expected to comply with all PUC PM intervals and requirements before vehicles are released back to service. The Regional Maintenance Director is actively on site throughout the year to review fleet and maintenance activities. Preventive maintenance is the most important element of the total maintenance management system and an expression of how we operate this contract. A good PM system enhances vehicle reliability and lengthens the life of the vehicle. The VTOD PM Program meets all preventive maintenance standards required by both the PUC and DOT. Our maintenance staff will perform preventive maintenance and scheduled repairs under the direction of VTOD’s shop manager. Drivers are responsible for cleaning and maintaining the interior of the vehicles in an inviting and clean condition, with seats and armrests in good repair without any strong scents. Drivers will also fuel their vehicles and will service vehicle fluid levels. The air conditioning system has been placed into a preventive maintenance schedule of its own in accordance with OEM recommendations. No vehicle will be placed in service with an inoperative climate control system. PM inspections will be scheduled at intervals to be performed by qualified Technicians. The PM schedule reflects the minimum requirements for the fleet Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 35 and is reviewed continuously for modifications, based upon the needs of the vehicles as they progress through their various components’ life cycles. Accident Repair We are conscious of the importance of the appearance of the vehicles and are committed to keeping them in excellent condition at all times. From time to time, accidents can occur and we take the necessary steps to make the needed repairs to the vehicles and return them to service. VTOD is committed to keeping the fleet of vehicles used to provide service in a clean appearance at all times. The first step is to have a program of identifying all damage, regardless of cause. The sources for the information include: Daily Driver Pre-Trip Reports (DVIR’s) Vehicle Check-Out Sheets Accident Reports 60 Point PM Inspection PUC Annual Inspections Maintenance responds to any damage by first documenting the damage, assessing the repair priorities, scheduling vehicle repairs, and finally, verifying that the vehicle has been returned to a like new appearance when completed. Drivers assist in detecting body damage through their daily pre-trip inspection of the vehicles and documenting it on their DVIRs and the Vehicle Check-Out Sheets. The Maintenance Department inspects vehicles with DVIRs noting damage before leaving the facility. When damage is reported, a work order is generated and the damage repair is scheduled and performed at a full service body shop. Body Work Major repairs to vehicle bodies will be scheduled immediately and no vehicle with significant body damage will be allowed in revenue service. Graffiti removal and minor cosmetic damage is addressed accordingly. The goal for effecting repairs (barring vendor related delays) is: Minor Repairs: 1-3 Days Significant Accident Damage: 3-4 Weeks Major Damage Repair: 4-6 weeks Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 36 5. Fare Collection and Reporting Fare Collection VTOD will continue to follow DAR policies and procedures for collecting, accounting, and reporting fares. Drivers will be trained in all aspects of fare collection. VTOD will accept token/ticket orders from passengers by phone and will issue token/ticket orders on the passenger’s next scheduled trip at no additional charge to the client for distribution. We will accept credit cards over the phone as payment for these items, for the convenience of our passengers. The IC Drivers will collect the appropriate one-way fare prior to beginning of the trip in the form of a ticket, token or cash. Our Cashier will maintain accurate accounting of token/ticket order transactions, as well as accurate records of all driver fare reconciliation. We will work with Transfort to ensure our current format is acceptable and will make the records available to the City’s Contract Manager within two (2) hours of request. A driver whose fare reconciliation is less than that shown by the manifest (including dispatch notes) will be asked to reimburse the fare, or will be disciplined up to and including discharge. We will reconcile our fare collection reports with Trapeze developed reports daily. Veolia will adhere to all security procedures relevant to fare collection. Voucher Option Veolia has some experience with Voucher systems and is working with our IntelliRide division to assist with the development of options to propose to the City. Our proposal will consider the following: Mileage Matrix Fee Schedule for service beyond the service area. Voucher Security Methods of distribution Innovative methods, such as an “electronic purse” or some other form of technology solution. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 37 Compliance with Reporting Requirements Veolia will comply with Monthly reporting requirements, providing: Supervisor’s Log including: o A log of each complaint, collision, incident or injury, providing a brief description of each organized by Complaint feedback ID or incident ID number as assigned by DAR o The name of Veolia’s employee and/or independent contractor o A summary of the investigation determination including the findings o A summary of the resolution of each complaint Reconciliation report, reconciling our records with the report provided by DAR, including: o Total number of individual trips, by type: o ambulatory o non-ambulatory. o Monthly fares due to the City Our Monthly invoice will subtract total fares due from the total trip charges Any addition information as required. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 39 6. Optional Services Transition and Startup for COLT and Optional Services A major benefit to the City is our ability to operate the DAR service without a transition period. We are here, operating the service and meeting your needs every day. If the COLT service option is implemented, we will be able to start that service within 30 days’ notice. Our local team will be supported by other corporate and regional resources as necessary to complete the transition on- time and without incident. Transition Plan VTOD will be able to mobilize our resources quickly to respond to increases in service and City proposed service options. We are experienced in transitions, and begin each one with a plan. Prior to beginning the COLT service or other optional services, we propose to have a kick-off meeting to establishing effective communications between the City and our local Veolia team. During the meeting Veolia will clarify our proposed start-up plan and provide an opportunity to the City to raise any questions and concerns. Our goal for this meeting is to be “on the same page” in terms of our understanding and expectations. Veolia will begin assembling resources for the COLT service expansion immediately upon notice to proceed with this option. We propose having our kick- off meeting during the week immediately following notice to proceed. During this meeting, we will work with Transfort staff to finalize our transition/start-up plan, identify key personnel and establish contact information, develop timelines for completion of tasks, and clearly define roles and responsibilities. We will also establish a schedule for regular meetings to communicate progress and resolve any issues and concerns throughout transition/start-up period. Operational Planning Veolia has thoroughly examined all elements of this transition and we are confident that we have the resources in place to start the service on-time. Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 40 Week 1 - 0-5 days Week 2 - 6-12 days Week 3 - 13-19 days Week 4 - 20-26 days Comment Notice to Proceed Kick-Off Meeting Contract Evaluation Notify & Prepare Transition Team Driver Selection Post for Positions As needed Accept Applications As needed Interview Applicants As needed Criminal Background Checks Driving Record Checks Drug and Alcohol Tests Drivers Added to Random Drug and Alcohol Program Orientation & Training Establish CITY/COLT Driver Specific Contract Requirements Organize Workshop Materials Create Organize and Maintain Orientation Records Driver Orientation – New and Selected (if applicable) As Needed Mechanic Training – New (if applicable) As Needed Supervisor/Dispatcher Training – New (if applicable) As Needed Policies and Procedures Tailor policies to operations as applicable Submit to City for review Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 41 Identify and Meet with Key Stakeholders, Committees, Agencies and Employers Call Center Coordination Complaint/Commendation Procedures No-Show and Wait Time Policies Verify Service Parameters Communications Procedures Reporting Procedures Vehicles and Equipment Verify Vehicle Roster – CITY/COLT Approval Verify that all Vehicle Documents are Properly Entered into the System Set System Alert Parameters for Documents and Requirements with Expiration Dates Determine best method to provide MDTs for COLT Vehicles including Tablet Computer or other innovations in the marketplace. Administration Provide CITY/COLT with Key Contact Information Coordinate Emergency Response Procedures Verify Client Invoicing Requirements Coordinate Invoicing Procedure Build Reports and Establish Reporting Frequency Protocols Obtain Insurance Certs Agency Review and Systems Approval Service Begins 30 days after NTP Follow-Up Calibration Meetings Weekly & As Needed Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 42 7. Meeting the DBE Goal VTOD will provide this service with existing Independent Contractors, existing employees, and existing vehicles. Many of the Independent Contract Drivers are entrepreneurs, and establish a business entity in order to secure a better life for them and their families. We have four such drivers currently providing DAR services who could also potentially be certified as DBE providers. We will work with them to become certified in the State of Colorado, and will complete the necessary forms and regular documentation when they are. We anticipate that these drivers will earn approximately 5-8% of the contract value. Mr. Darius Ellis – Black American; Legal Resident; SBE Ms. Nicole Flores – Woman; Hispanic; Legal Resident; SBE Ms. Noha Abraham – Woman; Legal Resident; SBE Ms. Deborah Petago– Woman; Legal Resident; SBE Proposal to Provide Paratransit Services to the City of Ft. Collins and City of Loveland 43 Attachments 1. Resumes 2. Regional Organizational Chart 3. Drug and Alcohol Policy 4. VSAP Agenda 5. FTA Forms 6. Fee Schedule Proposal to Provide Public Transportation ADA and Call-N-Ride Services for the Regional Transportation District A1. Resumes Resumes for our key management staff have been included on the following pages. TODD MICHELS – GENERAL MANAGER Veolia Transportation On Demand/Yellow Cab Northern Colorado, Fort Collins, CO General Manager 2012-present › Leadership, management, and growth of taxi, paratransit, and fixed route bus operations in Northern Colorado › Oversee Operations Director, Maintenance Manager, Marketing Manager in daily operations › Responsible for P&L performance, capital expenditure budgeting, business development and marketing › Recruit, qualify, and train Independent Contractor taxi operators › Community liaison with government agencies, business owners, social service providers, and local media › Development and growth of paratransit operations in Larimer and Weld counties › Negotiate with vendors, contractors, suppliers in all aspects of business operations JBS/Swift & Company Trade, Greeley, CO Logistics Manager 2011 -2012 › Planning and optimizing product logistics for domestic and international shipping › Control of truck and intermodal logistics across the United States › Negotiate and contract for goods and services with vendors and customers worldwide › Supervised interns, implemented overall intern program, and evaluated final projects › Created pricing and logistics matrices for rail, truck, and ocean transport modes › Design and maintenance of inventory control and tracking system › Implemented SAP policies and procedures for remote operations FedEx Ground, Johnstown, CO Service Manager 2001 - 2011 › Responsible for all aspects of station operations › Driver testing, training, evaluation and approval › Certified SAFE/Smith System defensive driving instructor › Sourcing, selecting, and training of seasonal drivers and package handlers › DOT regulation compliance and FMCR enforcement of route and load planning › Independent contractor relations liaison › Sales support, personnel hiring, and over the road scheduling › Responsible for budget forecasting and monitoring › Internal audit functions performed to insure compliance with corporate, DOT, and OSHA regulations Guaranteed Air Freight & Forwarding, Fort Collins, CO Terminal Manager 1995 - 2001 › Terminal Manager and Account Executive for domestic and international freight forwarding › Secured new accounts and developed new rate and pricing structures to generate additional customers › Fully trained for IATA, Dangerous Goods shipments, and FAA Security protocols › Responsible for all driver staffing and training NW Transport, Denver, CO Logistics Manager 1990-1995 › Operations, route, and dispatch planning for LTL motor carrier › Supported the 24/7 Operation serving 90% of the US. › Monitor driver HOS compliance, safety and accident messaging, and documentation of rules violations › Remotely directed load operations and routing at the field level Bartlett and Company, Kansas City, MO Supply Chain Manager 1987-1990 › Managed acquisition, transportation, and supply of commodities and 3rd party agribusiness processors › Forecasted demand and transportation resource availability to meet service and contractual commitments › Transportation planning using truck, rail, and barge modes › Participated in governmental commodities auctions as buyer of raw materials › Colorado State University Fort Collins, CO: BS in Business Administration › Rockhurst College Kansas City, MO: Graduate course work in the MBA program › PASS Certified Trainer › Smith System Defensive Driving Instructor STEVE CONNER – SHOP MAINTENANCE MANAGER Veolia Transportation On Demand/Yellow Cab Northern Colorado, Fort Collins, CO Shop Maintenance Manager 2000-present › Oversee all aspects of vehicle maintenance › Manage 3-5 employees (depending on the season) › Responsible for maintaining inventory › Accountable for Maintenance Accuracy › Responsible for the maintenance activities relating to 100 vehicles in 10 subfleets. › Air Brake Certification › Hazardous Waste Certification › Alternative Fuel VSI Bi-Fuel LPG Systems Certification › Environmental Train the Trainer Course › Accessible and Service Animal Training Megan Kaliczak Edler – DIRECTOR OF OPERATIONS Veolia Transportation On Demand/Yellow Cab Northern Colorado, Fort Collins, CO Director of Operations 2012-present › Working as a team with the General Manager, Shop Manager and Shuttle Supervisor to ensure that Super Shuttle schedules, dispatch, drivers and vehicles are operable. Creating a solid flow of communication between departments. › Monitoring Dial A Ride dispatch to ensure high service levels, policy adherence and fare collection. Compilation of monthly reports for the City of Fort Collins Transfort office. › Communicating with Super Shuttle IT in regards to our dispatch operation or reservation errors and implementing technical changes to improve the system. › Trained all Super Shuttle drivers and dispatchers on the new tablets, created new cashiering structure with the Cashier, help compile the manual for the shuttle drivers on the new technology, and helped all cope with the changes. › Hiring, reprimanding, supervising and managing functions in regards to the communications/ dispatch department. › Working with shuttle and cab drivers in regards with day to day dispatch and operations, as well as remaining available for comments, concerns or questions to do with the business. › Promoting the business at Marketing events and meetings for SuperShuttle and YellowCab. › Helped Intelliride launch NO1, a paratransit operation in New Orleans that was using SDS for their dispatch program and the tablets for the drivers. Was in charge of training the dispatch staff, Operations Manager, and drivers, as well as was their “help line” for several months. Veolia Transportation On Demand/Yellow Cab Northern Colorado, Fort Collins, CO Communications Supervisor 2008- 2012 › Attending to, following up and resolving customer complaints. › Helped transition our dispatch office to take over 100% of the Dial A Ride dispatch and call center from the City of Fort Collins Transfort office. › Handled Quality Assurance/ Customer Complaints/ Refunds for Super Shuttle Northern Colorado. › Monitoring, coaching, hiring, training, disciplining and reviewing all agents/dispatcher for Taxi, Dial A Ride and Super Shuttle. › Preparing schedules, monitoring attendance and covering shifts as needed to maintain a functional operation. Shamrock Transportation, Fort Collins, CO Call Taker/Dispatcher/Supervisor 2006- 2008 › Answer phones/ Take reservations for both taxi and shuttle calls › Voice dispatch shuttles to and from the Denver Airport servicing Cheyenne, Fort Collins, Loveland, Greeley and Longmont. › Voice dispatch taxi drivers for Fort Collins, Loveland, Longmont, Greeley. › Supervise call takers and dispatchers while also handling customer complaints. Colorado State University Resident Life, Fort Collins, CO Front Desk Office Staff/Office Manager Assistant 2003- 2008 › Provided information about Resident Life and CSU to students, faculty, staff and parents. › Created a schedule each semester for all student-employees to staff a 24/7 office. › Distributed mail to resident mail boxes from USPS, FedEx and UPS. › Provided one of the three levels of security on the CSU Campus for student living. › Colorado State University, Fort Collins- B.S. Biology (major); B.A English (minor) Proposal to Provide Public Transportation ADA and Call-N-Ride Services for the Regional Transportation District A2. Regional Organizational Chart Proposal to Provide Public Transportation ADA and Call-N-Ride Services for the Regional Transportation District A3. Veolia Drug and Alcohol Policy Please find the following FTA Compliant Drug and Alcohol Testing Program. FTA Drug and Alcohol Policy Revision 05/2010 1 (INSERT LOCAL TRANSIT PROPERTY NAME HERE) ZERO TOLERANCE DRUG AND ALCOHOL POLICY FOR EMPLOYEES IN SAFETY-SENSITIVE JOB FUNCTIONS Summary: This is a zero tolerance policy covering this transit system and is applicable to all Veolia Transportation employees who are incumbents in safety-sensitive positions, to all applicants or employees who may apply for or who may transfer to a safety-sensitive position and to contractors who perform safety-sensitive job functions. This program was initially installed by this corporation January 1, 1995. The Drug and Alcohol Program Manager/Designated Employer Representative for this location is (Name and Title): Date this revision of the Veolia Transportation Drug and Alcohol Policy was installed at this location: Revision # 1: January 2007 Revision # 2: June 2007 Revision # 3: September 2008 Revision # 4: May 2010 FTA Drug and Alcohol Policy Revision 05/2010 2 I. INTRODUCTION VEOLIA is dedicated to providing safe, dependable transportation services to our passengers. We are also dedicated to providing a safe, drug and alcohol-free workplace for our employees. Drug and alcohol testing is mandated by the Federal Transit Administration (FTA) and the U.S. Department of Transportation (DOT) in 49 CFR Part 40, and Part 655, as amended. In addition, drugs are prohibited in the workplace by the “Drug- Free Workplace Act of 1988.” The regulations implementing this Act are located in 49 CFR Part 29. VEOLIA is required to comply with these regulations. The following policy and procedures will apply to you based upon the job functions you perform for VEOLIA. This program became effective on January 1, 1995. II. POLICY ADOPTION The VEOLIA Board of Directors has adopted this policy. Note: Additional requirements and/or disciplinary actions established under Veolia’s own authority are entered in ITALICS. III. EMPLOYEE CATEGORIES SUBJECT TO TESTING Employees subject to the provisions of the anti-drug and alcohol misuse prevention program are all safety-sensitive classifications. Safety sensitive function means any of the following duties, when performed by employees of VEOLIA or its contractors or sub-contractors: 1. Operating a revenue service vehicle, including when not in service; 2. Operating a non-revenue service vehicle, when required to be operated by a CDL holder; 3. Controlling dispatch or movement of a revenue service vehicle; 4. Maintaining (including repairs, overhaul and rebuilding) a revenue service vehicle or equipment used in revenue service; 5. Carrying a firearm for security purposes. A list of the job titles specifically considered to be safety sensitive is contained in Appendix A. FTA Drug and Alcohol Policy Revision 05/2010 3 Supervisors are subject to the provisions only if they perform, or may be called upon to perform a safety-sensitive function. Participation in the drug and alcohol testing program is a requirement of each safety sensitive employee, and therefore, is a condition of employment. IV. PROHIBITED BEHAVIOR The DOT prohibited drugs – marijuana, cocaine, opiates, amphetamines / methamphetamines, and PCP – are always illegal and employees are prohibited from consuming any of them at any time. In addition, under the Drug-Free Workplace Act, the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance in the workplace is prohibited at any time. Use of prescription drugs which may impair job performance or mental or motor function by an employee or any other person to whom this Policy applies while on company premises or in the course of conducting company business, including while subject to being on-call in a paid status, at lunch or on breaks, is strictly prohibited. Employees covered by this policy can be tested for prohibited drugs anytime while on duty. Safety sensitive employees may not use alcohol from any source while on duty, within four (4) hours prior to performing safety-sensitive duty, while subject to being on-call in a paid status, or within eight (8) hours following an accident requiring an alcohol test, unless the test was completed within eight hours. The possession or use of alcohol on company premises or while in the course of conducting company business is strictly prohibited. Veolia Transportation strongly encourages employees to abstain from alcohol consumption for at least 8 hours prior to performing safety sensitive duties. Alcohol tests are conducted only just before, during, and just after the employee’s performance of a safety-sensitive function. Covered employees are prohibited from reporting to or remaining on duty with an alcohol concentration of 0.02 or greater. All alcohol tests should be conducted BEFORE drug collections are conducted in each instance of combined collections. V. NOTICE OF CONVICTIONS It is the policy of VEOLIA that employees notify the company within 5 days of any criminal drug statute conviction for a felony or misdemeanor violation occurring in the workplace. Within 10 days of receiving notice that an employee has been convicted of a criminal drug offense in the workplace, VEOLIA will provide written FTA Drug and Alcohol Policy Revision 05/2010 4 notice of the conviction to the federal government. Within 30 days, VEOLIA will make a determination of action based upon the incident. Employees convicted of drug offenses will be subject to discipline up to and including termination. VI. EMPLOYEE SELF-REFERRAL INTO A SUBSTANCE ABUSE TREATMENT PROGRAM It is Veolia’s policy that a safety sensitive employee may refer himself or herself, prior to being notified of or otherwise subject to an upcoming substance abuse test, into a substance abuse program, by reporting his or her substance abuse problem to the Substance Abuse Program Administrator, their immediate supervisor, or department manager. The Substance Abuse Program Administrator will make a referral to the Substance Abuse Professional (SAP) and place the employee on unpaid Administrative Suspension. Once notice has been received from the SAP that the employee is ready to return to duty and has been compliant with the prescribed treatment plan, the employee will be required to take a Return to Duty Test and be subject to Follow-Up Testing as directed by the SAP. These tests will be administered under Veolia’s own authority because they are NOT conducted because of positive test results. They will however be conducted as FTA / DOT tests (opinion of FTA concerning this issue, Gerald Powers, FTA Drug and Alcohol Program Manager). VII. CIRCUMSTANCES FOR TESTING All circumstances requiring testing under Veolia Transportation’s own authority (separate from FTA) will be conducted using non-DOT/FTA Drug and/or Alcohol Custody and Control forms (with the exception noted in Section VI). Any such testing, if done in addition to an FTA required test will be secondary and require totally separate void or breath sample from the FTA test. Policy mandates that employees selected for drug and /or alcohol testing be provided a notification form which documents the referral to testing. The form should specify the type of test required, the date and time the employee was notified, time the employee arrived at the collection site and authority mandating the test. The completed form should be returned to Veolia upon completion of the test, and filed for reference. (Formatted notification forms can be found in the Veolia Transportation Safety Policies and Procedures Manual. A. Pre-Employment Following a conditional offer of employment, applicants for all safety-sensitive positions will undergo urine drug testing as a condition of employment. Applicants will be notified of the testing requirement during the application process. FTA Drug and Alcohol Policy Revision 05/2010 5 A verified negative test result is required prior to performing any safety-sensitive functions and is a condition of employment. If the test is cancelled, the applicant must re-take the test and receive a verified negative test result prior to performing any safety-sensitive function and is a condition of employment. In the event that a pre-employment test is determined by the MRO to be a verified “negative dilute” result, the applicant is required by Veolia to re-test, and receive (the equivalent of) a verified negative test result before performing any safety sensitive function. The results of the second test will be considered the test of record results. Contact your TPA or the corporate Drug and Alcohol Program Manager if there are questions. Applicants will be asked whether he/she has ever been refused employment because of a positive pre-employment drug test. Applicants will be required to provide the name and complete contact information for all DOT covered employers for the previous two years. Applicants are required to provide a consent statement permitting the previous DOT covered employers to release drug and alcohol test results to VEOLIA. Applicants who have previously failed a drug or alcohol test will not be considered for employment until he/she provides proof of having successfully completed a referral, evaluation and treatment plan as described in 49 CFR Part 655.62, subpart G. Current employees transferring into safety-sensitive positions will not be allowed to perform safety sensitive duties until the employee undergoes a pre- employment drug test with a verified negative result. Additionally, any current employee returning to a safety sensitive position after a period of 90 days or more, and who has been out of the random pool during this time, must undergo a pre-employment drug test with a verified negative result before performing safety sensitive duties. B. Reasonable Suspicion A safety-sensitive employee shall be required to submit to a FTA reasonable suspicion drug and/or alcohol test when a supervisor or company official suspects the employee has used a prohibited drug or misused alcohol. The testing referral will be made by a trained supervisor or company official based upon specific, contemporaneous, and articulable observations concerning the appearance, behavior, speech, or body odor of the employee. It is Veolia’s policy that in any Reasonable Suspicion circumstance, the supervisor will transport the employee to an appropriate collection site facility and await the completion of the collection procedure. The Supervisor will then transport the employee back to VEOLIA premises, where a spouse, family member, or other individual will be contacted to transport the employee to his/her home. In the event no such individual is available, VEOLIA will transport the employee to his/her home. If the employee refuses to agree to be transported and attempts to operate FTA Drug and Alcohol Policy Revision 05/2010 6 his/her own vehicle, VEOLIA will make appropriate efforts to discourage the employee from doing so, up to and including contacting local law enforcement officials. Any employee, failing to cooperate with the procedures described above, will be subject to disciplinary action up to and including termination of employment. It is the policy of VEOLIA that any employee required to submit to a reasonable suspicion test may not perform safety sensitive duties pending the outcome of the drug and alcohol test. The employee will be placed on an Administrative Suspension pending the results of the drug tests. Employees placed on an Administrative Suspension must be in a position to be easily contacted by VEOLIA once the results of the Substance Abuse Test are reported. Employees who cannot be easily contacted within a reasonable time period will be considered to have abandoned their job and are subject to termination. If the employee tests negative, he or she may return to work in their position and will be reimbursed for any regularly assigned work lost. C. Post-Accident (FTA) All safety-sensitive employees will be required to undergo FTA post-accident drug and alcohol tests if they are involved in an accident with a mass transit vehicle (regardless of whether or not the vehicle is in revenue service) that results in a fatality. This includes all surviving safety-sensitive employees that operated the vehicle and any other whose performance could have contributed to the accident. In addition, all safety-sensitive employees will be required to undergo FTA post- accident drug and alcohol tests if an accident results in injuries requiring immediate transportation to a medical treatment facility, or one or more of the vehicles involved incurs disabling damage. In a non-fatality situation, testing may be waived if the operator can be completely discounted as a contributing factor to the accident, based upon the information available at the time of the decision. All other covered employees whose performance could have contributed to the accident will also be required to undergo FTA post-accident drug and alcohol tests. Post-accident alcohol tests will be conducted as soon as possible following the accident. If the post-accident alcohol test is not completed within two hours of the accident, the company will file a report as to the reason why. If the post-accident alcohol test is not completed within eight hours of the accident, the company will cease attempts to obtain a specimen and update the two-hour report as to why. Post-accident drug tests will be conducted as soon as possible, but no longer than 32 hours following the accident. FTA Drug and Alcohol Policy Revision 05/2010 7 If VEOLIA is unable to perform post-accident tests within the required period of compliance, VEOLIA will use the test results administered by Federal, State or local law enforcement personnel under its own authority, provided the results are obtained by VEOLIA in conformance with the law. Any covered employee subject to post-accident testing who fails to remain readily available for such testing, including notifying the company of his or her location if he or she leaves the scene of the accident prior to submission to such test, will be deemed by the company to have refused to submit to the post- accident testing. Accident testing is stayed while the employee assists in resolution of the accident or receives medical attention following the accident. Any safety-sensitive employee involved in an accident must refrain from alcohol use for eight hours following the accident or until he/she undergoes a post- accident alcohol test. Any safety sensitive employee who leaves the scene of an accident without justifiable explanation prior to submission to drug and alcohol testing will be considered to have refused the test. It is Veolia’s policy that an employee may be placed on an Administrative Suspension at the discretion of the Company pending the results of post-accident drug tests. Employees placed on an Administrative Suspension must be in a position to be easily contacted by VEOLIA once the results of the Substance Abuse Test are reported. Employees who cannot be easily contacted within a reasonable time period will be considered to have abandoned their job and are subject to termination. D. Random Employees in safety sensitive positions will be subjected to random, unannounced testing for drugs and alcohol. VEOLIA will select employees for random drug and alcohol tests at the rates required by the FTA (currently 25% for drugs and 10% for alcohol, annually). The selection of safety-sensitive employees for random drug and alcohol testing will be made using a scientifically valid method that ensures each covered employee has an equal chance of selection each time selections are made. Management does not have any discretion as to who will be selected. The random tests will be unannounced and spread throughout the year, the random period, all days of the week, and all hours when safety sensitive functions are performed. Random drug tests may occur at any time the employee is on duty. Random alcohol tests will occur just before, during, or just after the employee performs safety-sensitive work. Employees are required to proceed immediately to the collection site upon notification of their random selection. FTA Drug and Alcohol Policy Revision 05/2010 8 E. Return to Duty and Follow-Up Testing In general, VEOLIA has a “zero tolerance” policy. However, in the event that an employee who has previously violated the policy is allowed to return to work for any reason, he or she will be required to complete the return-to-duty process. This includes evaluation by a SAP, successful completion of the rehabilitation, treatment or education program outlined by the SAP, and obtaining a verified negative return-to-duty drug test and/or alcohol test under 0.02. In addition, upon return to work, the employee will be subject to follow-up testing for drugs and/or alcohol for a minimum period of 12 months to a maximum of five years. The minimum number of tests during the first 12 months is six. Although they are both unannounced, follow-up testing is apart and separate from random testing. The duration and frequency of testing will be designated by the SAP, but the actual follow-up testing dates will be decided by the employee’s manager or supervisor. Effective August 25, 2008: Follow-up and Return-to-Duty drug tests must be conducted using direct observation procedures . (Authority: Final Ruling United States Court of Appeals FOR THE DISTRICT OF COLUMBIA CIRCUIT Argued March 26, 2009 Decided May 15, 2009, No. 08-1264) Under VEOLIA authority, the requirements for return-to-duty and follow-up testing will apply to any employee who completes a self-referred substance abuse program. (Return to Duty and Follow Up testing conducted under Veolia Transportation authority will be conducted using an FTA chain of custody form Contact your Corporate Drug and Alcohol Program Manager if there are questions.) F. Post Industrial Accident/Employee Injury (VEOLIA Policy) In addition to the FTA post-accident testing requirements, local operating policy may require post-accident drug and alcohol tests under the following circumstances: A post-injury drug and alcohol test is required following any work-related injury requiring medical treatment by a medical provider. In addition, any employee who is responsible for causing (or contributing to the cause of) an occupational accident resulting in a work-related injury/illness to another employee must submit to a drug and alcohol test. Work-Related Injury/Illness Employees subject to company-required post industrial accident / injury testing must remain readily available for such testing or may be deemed to have refused to undergo testing. An employee may be placed on an administrative suspension at the discretion of the Company pending the results of post-accident/injury drug and alcohol tests. FTA Drug and Alcohol Policy Revision 05/2010 9 Employees placed on an Administrative Suspension must be in a position to be easily contacted by VEOLIA once the results of the Substance Abuse Test are reported. Employees, who cannot be easily contacted, within a reasonable time period, will be considered to have abandoned their job and are subject to termination. DER: (one of the following must be declared, eliminating the other choice from the policy) Local Policy) This location conducts post industrial accident / injury testing. This location does not conduct post industrial accident / injury testing. VIII. BEHAVIOR THAT CONSTITUTES A TEST REFUSAL Behavior that constitutes a test refusal includes the following: Failure to appear in a timely fashion for a drug or alcohol test (except for pre- employment); failure to remain until the drug or alcohol testing process is complete; failure to provide a breath specimen for an alcohol test; failure to provide a urine specimen for a drug test; failure to provide a sufficient specimen with no medical explanation in a drug or alcohol test; failure to undergo a medical evaluation as required by the Medical Review Officer or supervisor; failure to cooperate with any part of the testing process; failure to permit monitoring or observation in the case of a directly observed or monitored drug test collection; failure to take a second drug test as directed by the collector or supervisor; refusal to sign the certification at Step 2 of the Alcohol Testing Form; or leaving the scene of an accident without a valid reason before a drug and alcohol test has been conducted. In addition, the verification by the Medical Review Officer that an employee’s drug test is adulterated or substituted is also considered refusal to test. Effective August 25, 2008, the following refusals to test are noted in the DOT Urine Specimen Collection Guidelines as additional behavior which constitutes a refusal to test: • An employee admits to the collector that he or she adulterated or substituted their specimen. • The employee behaves in a confrontational way that disrupts the collection process. • The employee fails to follow the observer’s instructions to raise and lower their clothing and to turn around to permit the observer to determine if the employee has a prosthetic or other device that could be used to interfere with the collection process. • The employee possesses or wears a prosthetic or other device that could be used to interfere with the collection process. FTA Drug and Alcohol Policy Revision 05/2010 10 • The employee refuses to wash his or her hands – after being directed to do so. A refusal to test constitutes a violation of this policy and will be treated as a positive test result. Any employee who refuses to submit to any drug or alcohol test will be removed from safety sensitive work, provided educational materials, and referred to a substance abuse professional. It is Veolia’s policy that refusal to submit to any drug or alcohol test will also result in termination of employment. IX. TESTING PROCEDURES All drug and alcohol testing will be conducted in accordance with 49 CFR Part 40, as amended, which ensures the protection of the employee and the integrity of the testing process. A copy of this document is available for your review from either the corporate or local Drug and Alcohol Program Administrator upon request. Following is a brief description of the drug and alcohol testing methodology. A. Drug Testing Methodology Testing for drugs will be conducted by urinalysis. 1. Initial Test: Initial testing will be performed on the primary sample using the EMIT Immunoassay technique. If the results are negative, no further testing will be required and a report will be provided to the Medical Review Officer (MRO). The MRO is responsible for evaluating, interpreting, and verifying laboratory test results and communicating them to VEOLIA. 2. Confirmation Test: Whenever a positive result is obtained on the initial test, confirmation testing will be automatically performed using the state- of-the-art Gas Chromatography/Mass Spectrometry (GC/MS). Results of confirmation testing will be sent to the Medical Review Officer (MRO). Specimen Dilutes: A dilute specimen is a specimen with creatinine and specific gravity values that are lower than expected for human urine. If the test is reported as a dilute positive, the test should be treated as a verified positive test result. If the test is reported as a negative dilute, Veolia Transportation will direct the employee to take another test. The retest must not be conducted under direct observation, unless otherwise instructed by the MRO. Since federal regulations give discretion in this manner, Veolia Transportation has established the policy that retests will be required for negative dilutes. The second test will be considered the test of record. All employees must be treated the same for this purpose and must be informed in advance of the policy. Questions should be FTA Drug and Alcohol Policy Revision 05/2010 11 directed to the MRO, Drug and Alcohol TPA or the Corporate Drug and Alcohol Program Manager. Validity Testing: The laboratory also may conduct validity testing to determine if the specimen has been adulterated, tampered with, or diluted. If the MRO reports a “negative-dilute” test result with creatinine levels greater than or equal to 2mg/dL but equal to or less than 5 mg/dL, the employee will be required to take a second test immediately under direct observation with no advance notice. If the MRO reports a “negative-dilute” test result with creatinine levels greater than 5 mg/dL, the employee will be required to take a second test immediately (not observed) with no advance notice. Drug Testing Split Specimen: The urine specimen collected for FTA testing will be split and poured into two specimen bottles. This provides the employee or applicant with the option of having an analysis of the split sample performed at a second laboratory that meets the requirements of 49 CFR Part 40. The employee or applicant has 72 hours after being informed by the MRO of a verified positive, adulterated, or substituted test result to request a test of the split sample. All requests for split specimen analysis will be processed by the MRO. It is Veolia’s policy that employees awaiting the result of a split specimen test following a verified positive, adulterated, or substituted test result may not perform safety sensitive duties pending the outcome of the split specimen test. The employee will be placed on an Administrative Suspension pending the result of the split specimen test. Employees placed on an Administrative Suspension must be in a position to be easily contacted by VEOLIA once the result of the split specimen test is reported. Employees who cannot be easily contacted within a reasonable time period will be considered to have abandoned their job and are subject to termination. Veolia will seek payment or reimbursement for the cost of the split specimen from the employee, should the employee request testing of the split sample. B. Alcohol Testing Methodology Testing for alcohol will be conducted by breath analysis. Alcohol tests will be performed by a breath alcohol technician (BAT) who is trained to proficiency in the operation of the Evidential Breath Testing device being used and in the alcohol testing procedures specified in the Federal regulations. 1. Initial Test: If the result of the initial test is an alcohol concentration of less than 0.02, no further testing is required and the test will be reported to VEOLIA as a negative test. 2. Confirmation Test: If the result of the screening test is an alcohol concentration of 0.02 or greater, a confirmation test will be performed. The FTA Drug and Alcohol Policy Revision 05/2010 12 confirmation test will be conducted at least 15 minutes, but not more than 30 minutes, after the completion of the initial test. This delay prevents any accumulation of alcohol in the mouth from leading to an artificially high reading. The employee is strongly advised not to eat, drink, belch, or put any object or substance into his or her mouth while awaiting the confirmation test. 3. If the initial test and the confirmation test results are not identical, the confirmation test is deemed to be the final result. 4. The alcohol breath sample is to be taken BEFORE the drug specimen is selected, in such cases as does warrant a drug collection and a breath alcohol sample. Note to DER: Please check the chain of custody forms received from the collection. The collector must not ask the employee to initial the labels/seals while they are still attached to the Chain of Custody Form; they must be initialed after they are placed on the bottles. The collector should also inform the employee to use care during the initialing process to avoid damaging the labels/seals. C. ATTRIBUTING TEST RESULTS TO THE CORRECT COVERED EMPLOYEE (DRUG AND ALCOHOL COLLECTIONS AND TESTING) Procedures that ensure that the test results are attributed to the correct covered employee include utilizing a chain of custody to ensure that each specimen is monitored throughout the collection process during both drug and alcohol collection and testing procedures. X. CONSEQUENCES OF DRUG USE AND THE MISUSE OF ALCOHOL Any covered employee who has a verified positive drug test, an alcohol test result of 0.04 or above, or has refused to submit to a drug or alcohol test (including substitution or adulteration) will be immediately removed from his or her safety sensitive position, provided educational materials, and referred to a substance abuse professional. It is Veolia’s policy that positive drug or alcohol tests will also result in termination of employment. Any safety sensitive employee found to have an alcohol concentration of 0.02 or greater but less than 0.04 will not perform, nor be permitted to perform, a safety- sensitive function for at least 8 hours following administration of the breath alcohol test, or if the employee was re-tested, the result was less than 0.02. It is Veolia’s policy that testing positive for alcohol on a return-to-duty breath alcohol test will result in termination of employment. FTA Drug and Alcohol Policy Revision 05/2010 13 A. LIFE CONSEQUENCES OF ALCOHOL MISUSE The chronic consumption of alcohol (average of three servings per day of beer, whiskey, or wine) over time may result in the following life consequences: Health: decreased sexual functioning, dependency on alcohol, fatal liver disease, increased cancers of the mouth, tongue, pharynx, esophagus, rectum, breast, and malignant melanoma, kidney disease, pancreatic dysfunctions, spontaneous abortion and neonatal mortality, ulcers, and birth defects. Work: the effects of alcohol misuse on an individual’s work include impairment in coordination and judgment, and increased likelihood of having an accident than that of a sober person. Personal Life: the effects of alcohol misuse on an individual’s personal life include increased exposure to committing homicides, vehicle accidents, family problems including separation and divorce, increased likelihood of committing suicide, and greater exposure to other forms of accidents. Signs and Symptoms: dulled mental processes, lack of coordination, odor of alcohol on breath, possible constricted pupils, sleepy or drowsey condition, slowed reaction rate, and slurred speech. When an alcohol problem is suspected, the available methods of intervention include the availability of a crisis response/employee assistance service offered by Substance Abuse Professionals that address family problems as well as substance abuse. B. EMPLOYEE EDUCATION, TRAINING AND ASSISTANCE PROGRAM SUPERVISOR TRAINING Any supervisory personnel responsible for determining whether an employee must be tested for substance abuse based on Reasonable Cause/Suspicion will be required to complete at least one (1) session (2 hours) of training on the specific contemporaneous physical, behavioral, and performance indicates of probable drug/alcohol use. One 60-minute session will be devoted to the alcohol program and one 60-minute session will be devoted to the drug program. Positions to receive training under this plan are: All Managers, Supervisors, First Line Dispatchers and Foremen. Training will be provided by qualified personnel or processes designated by Veolia Transportation. FTA Drug and Alcohol Policy Revision 05/2010 14 EMPLOYEE EDUCATION Veolia will provide an education program for its employees, which will include the following:  Display and distribution of informational material on substance abuse;  Display and distribution of a community service hot-line telephone number for employee assistance; and  Display and distribution of Veolia’s Substance Abuse Plan regarding the use of prohibited drugs and/or alcohol.  One hour of formal, documented training on the company substance abuse policy and life consequences of drug and alcohol misuse for new hire employees  Periodic updates and refresher training concerning substance abuse, life consequences and policy adherence. XI. PRESCRIPTION AND OVER THE COUNTER MEDICATIONS It is Veolia’s policy that all safety sensitive employees must notify the Company when they are taking prescription or non-prescription medication that may interfere with their ability to perform work safely. Failure to do so will result in disciplinary action up to and including termination of employment. There is only one approved method of notification. Employees must use the Prescription / Non-Prescription notification form to inform the company of all medications used. Falsification of this form in any way is cause for immediate termination. Prescription / Non-Prescription forms must be completed by a Physician, Physician Assistant, Pharmacist, or Registered Nurse. Completed Prescription / Non-Prescription Notification forms must be turned in to the Substance Abuse Program Administrator prior to the beginning of the shift, if the Substance Abuse Program Administrator is not available, forms must be turned in to the appropriate Department Manager, Senior Supervisor, or Foreman on duty. During normal business hours a determination can usually be made immediately as to whether an employee will be allowed to work. If an immediate determination cannot be made, a Medical Review Officer (MRO) will be notified and will make a determination as to an employee's ability to safely work. Employees will not be allowed to clock in until the Substance Abuse Program Administrator or the MRO has made a determination. All normal rules and regulations applying to Miss Outs, No Call No Shows, and Unauthorized Absences shall apply. Employees shall be allowed to use available PTO, EPTO, FTA Drug and Alcohol Policy Revision 05/2010 15 and vacation until they are cleared to return to work. All normal rules and regulations regarding the scheduling of PTO, EPTO, and vacation may apply. XII. RECORD KEEPING DRUGS & ALCOHOL Records will be maintained as detailed in 49 CFR Part 40, as revised. A. RECORDS MAINTAINED FOR ONE (1) YEAR: 1. Records of Verified Negative Drug Test Results: 2. Veolia's copy of custody and control form. B. RECORDS MAINTAINED FOR TWO (2) YEARS: 1. Records Related to the Collection Process: 2. Education and Training Records: C. RECORDS MAINTAINED FOR THREE (3) YEARS Information from previous employers concerning drug and alcohol test results D. RECORDS MAINTAINED FOR FIVE (5) YEARS: 1. Records of Covered Employee Verified Positive Drug Test Results: 2. Covered Employee Referrals to Substance Abuse Professional for Return To Duty and Follow Up: 3. Annual MIS Reports. E. REQUIREMENTS FOR RECORDS AND SPECIMEN STORAGE BY LAB, MRO, AND VEOLIA TRANSPORTATION. Records are maintained for program administration and test results of individuals for whom Veolia Transportation has testing responsibility. Upon completion of the collection process, the specimen is to be placed in secure storage until dispatched to the laboratory. The MRO is to maintain all necessary records and send test result reports to Veolia Substance Abuse Program Administrator (DER), who maintains records in a secure location with controlled access. All negative test results will be maintained for a period of no less than one year. All positive test results will be maintained for a period of no less than five years. FTA Drug and Alcohol Policy Revision 05/2010 16 XII. IDENTITY OF CONTACT PERSONS A. Corporate Drug and Alcohol Program Manager Reginald C. Reese Corporate Drug and Alcohol Program Manager 18001 110 th St. Ct. E. Bonney Lake, WA 98391 Telephone: (206) 227-4240 Fax: (253) 826-4433 Email: reggie.reese@veoliatransportation.com B. Primary Drug and Alcohol Program Manager (DER) (Your Facility) Name: LOCAL DER NAME GOES HERE Title: DER TITLE GOES HERE Address: DER OFFICE ADDRESS CITY, STATE, ZIP CODE DER PHONE NUMBER: OFFICE DER PHONE NUMBER: CELLULAR C. Alternate Drug and Alcohol Program Manager (Your Facility) Name: ALTERNATE DER NAME GOES HERE Title: ALT DER TITLE GOES HERE Address: ALT DER OFFICE ADDRESS CITY, STATE, ZIP CODE ALT DER PHONE NUMBER D. Substance Abuse Program Medical Review Officer Company Name: Fleetscreen, Ltd. MRO: Garrett Tucker, MD, MRO Address: 6000 Western Place #480 Fort Worth, TX 76107 Customer Service: 866-622-0044 FTA Drug and Alcohol Policy Revision 05/2010 17 E. Corporate Drug and Alcohol Third Party Administrator Name: Acxiom Drug Screening Services Address: 6111 Oak Tree Blvd Independence, OH 44131 Telephone: 216-685-7422 direct | 800-853-3228 toll free | 216-685-7470 fax Acxiom Customer Service Directory: Stacy Kail – Customer Service Representative 1-800-853-3228 Option 1 Extension 57412 stkail@acxiom.com Donna Piros – Random Administrator 1-800-853-3228 Option 1 Extension 57426 DID: 1-216-685-7426 dpiros@acxiom.com Liz Lastafka – Drug Screening Manager 1-800-853-3228 Option 1 Extension 57422 DID: 1-216-685-7422 llasta@acxiom.com F. Testing Laboratory Name: LabCorp Address: 1904 Alexander Drive RTP, North Carolina 27709 Telephone: (800) 833-3984 G. Employee Assistance Program Quantum Employee Assistance Program 14 Park Lake Road, Suite 2 Sparta, New Jersey 07871 Customer Service (Employee Assistance): 1-877-747-1200 FTA Drug and Alcohol Policy Revision 05/2010 18 Appendix A – Safety Sensitive Employees The following positions are considered to be safety sensitive: • Vehicle Operators • Armed Security (Veolia Employees) • Dispatchers • Mechanics and other Maintenance Personnel FTA Drug and Alcohol Policy Revision 05/2010 19 Appendix B - Definitions Adulterated Specimen – A specimen that contains a substance that is not expected to be present in human urine, or contains a substance expected to be present but is at a concentration so high that it is not consistent with human urine. Alcohol Use – The drinking or swallowing of any beverage, liquid mixture or preparation (including any medication) containing alcohol. Breath Alcohol Technician – A person who instructs and assists employees in the alcohol testing process and operates an evidential breath testing device. Cancelled Test – A drug or alcohol test that has a problem identified that cannot be or has not been corrected, or which 49 CFR Part 40 otherwise requires to be cancelled. A cancelled test is neither a positive nor a negative test. Collector – A person who instructs and assists employees at a collection site, who receives and makes an initial inspection of the specimen provided by those employees, and who initiates and completes the Custody and Control form. Dilute Specimen – A specimen with creatinine and specific gravity values that are lower than expected for human urine. Disabling Damage – Damage that precludes departure of a motor vehicle from the scene of the accident in its usual manner in daylight after simple repairs. 1) Inclusion: Damage to a motor vehicle, where the vehicle could have been driven, but would have been further damaged if so driven. 2) Exclusions: a. Damage that can be remedied temporarily at the scene of the accident without special parts or tools. b. Tire disablement without other damage even if no spare tire is available. c. Headlamp or tail light damage. d. Damage to turn signals, horn, or windshield wipers, which makes the vehicle inoperable. DOT – The U.S. Department of Transportation. Evidential Breath Testing (EBT) Device – A device approved by NHTSA for the evidential testing of breath at the .02 and .04 alcohol concentrations, placed on NHTSA’s Conforming Products List (CPL) for “Evidential Breath Measurement Devices” and identified on the CPL as conforming with the model specifications available from NHTSA’s Traffic Safety Program. FTA Drug and Alcohol Policy Revision 05/2010 20 FTA – The Federal Transit Administration, an agency of the U.S. Department of Transportation. HHS – The Department of Health and Human Services or any designee of the Secretary, Department of Health and Human Services. Mass Transit Vehicle – A vehicle used for mass transportation or for ancillary services. Medical Review Officer (MRO) – A person who is a licensed physician and who is responsible for receiving and reviewing laboratory results generated by an employer’s drug testing program and evaluating medical explanations for certain drug test results. Split Specimen – In drug testing, a part of the urine specimen that is sent to a first laboratory and retained unopened, and which is transported to a second laboratory in the event that the employee requests that it be tested following a verified positive test of the primary specimen or a verified adulterated or substituted specimen. Substance Abuse Professional – A person who evaluates employees who have violated a DOT drug and alcohol regulation and makes recommendations concerning education, treatment, follow-up testing and aftercare. Substituted Specimen – A specimen with creatinine and specific gravity values that are so diminished that they are not consistent with human urine. Verified Test – A drug test result or validity testing result from an HHS-certified laboratory that has undergone review and final determination by the MRO. FTA Drug and Alcohol Policy Revision 05/2010 21 Appendix C VEOLIA AGREEMENT WITH RESPECT TO SUBSTANCE ABUSE TESTING I, the undersigned employee of VEOLIA hereby certify that I have been furnished with a copy of Veolia’s Substance Abuse Policy for Safety-Sensitive Employees, including its Employee Assistance Program (EAP) and that I have had training on the same. I understand that should I decide to use the services of the Employee Assistance Program (EAP) for a substance abuse problem, that the EAP is required to notify Veolia’s Substance Abuse Program Administrator in order to protect my employment. I further certify that I have been provided with informational material, education and training on the dangers and problems of drug and/or alcohol use. Executed this the day of , 20 Employee Signature Print Name FTA Drug and Alcohol Policy Revision 05/2010 22 Appendix D RESOLUTION AUTHORIZING THE ADOPTION OF SUBSTANCE ABUSE POLICY WHEREAS, the purpose of Veolia’s Substance Abuse Policy is to establish guidelines in implementing a drug and alcohol testing program that meets the requirements of the Federal Transit Administration (FTA); and WHEREAS, the goal of the prohibited substance abuse testing program is to achieve a drug and alcohol-free work force in the interest of the health and safety of employees and the public; and WHEREAS, participation in the prohibited substance abuse testing program is a requirement of each safety-sensitive employee, and, therefore is a condition of employment. NOW, THEREFORE BE IT RESOLVED by the Chief Operating Officer of VEOLIA, as follows: Section 1. That all testing under the FTA requirements are conducted in accordance with 49 CFR Part 40, as revised: Procedures for Transportation Workplace Drug and Alcohol Testing Programs and in accordance with 49 CFR Part 655: Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations; and Section 2. That the amended policy on Substance Abuse becomes effective on January 1, 2007 or the date of adoption. Adopted: January 1, 2007 Kenneth P. Westbrook, Chief Operating Officer Proposal to Provide Public Transportation ADA and Call-N-Ride Services for the Regional Transportation District A4. Veolia Supervisor Academy Program (VSAP) Please find the following example of the type of Management and Supervisors Training programs offered by Veolia. Event Title Presenter Location Who? 11:00 AM 1:00 PM 1:00 PM 1:30 PM Opening Remarks ? 1:30 PM 2:00 PM Welcome to VSAP! Bill Burke 2:00 PM 3:30 AM reach: For Career Success Tim Collins, Bill Burke, Greg Wagoner 3:30 PM 3:45 PM 3:45 PM 5:00 PM reach: For Career Success Tim Collins, Bill Burke, Greg Wagoner 5:00 PM 5:30 PM reach: For World Class Safety Shelly Hall 5:30 PM 6:30 PM Safety Campaign Project Shelly Hall and Bill Burke 7:00 PM Event Title Presenter Location Who? 7:00 AM 8:00 AM 8:00 AM 8:15 AM Opening Remarks ? 8:15 AM 10:15 AM True Colors Awareness Bill Burke 10:15 AM 10:30 AM Documentation for Supervisors Greg Wagoner Group A Reasonable Suspicion Eduardo Sobalvarro Group B Responding to Accidents Michael Sheads Group C 12:30 PM 1:30 PM Documentation for Supervisors Greg Wagoner Group B Reasonable Suspicion Eduardo Sobalvarro Group C Responding to Accidents Michael Sheads Group A 3:30 PM 4:00 PM Documentation for Supervisors Greg Wagoner Group C Reasonable Suspicion Eduardo Sobalvarro Group A Responding to Accidents Michael Sheads Group B 6:00 PM 7:00 PM Safety Campaign Projects - Work Time Entire Group 7:00 PM Event Title Presenter Location Who? 7:00 AM 8:00 AM 8:00 AM 8:15 AM Opening Remarks ? 8:15 AM Noon Making Good Decisions Bill Burke Noon 1:00 PM 1:00 PM 2:30 PM Diversity and Inclusion at Veolia Transportation Linda Kalaf 2:30 PM 5:45 PM Resolving Issues With Others David Wilhelm 6:00 PM Event Title Presenter Location Who? 7:00 AM 8:00 AM 8:00 AM 8:15 AM Opening Remarks ? 8:15 AM 8:45 AM reach: For Career Success David Wilhelm 8:45 AM 9:45 AM Safety Campaign Presentations VSAP Participants 9:45 AM 10:00 AM 10:00 AM 10:45 AM President and COO's Remarks Ken Westbrook 10:45 AM 11:30 AM Graduation Training Team 11:30 AM 1:30 PM 3:30 PM Wednesday, May 8 Entire Group Entire Group Entire Group BREAK Entire Group Friday, May 10 Entire Group LUNCH 4:00 PM 6:00 PM BREAK 10:30 AM 12:30 PM Tuesday, May 7 Time 2013 Course Catalog Veolia Transportation Learning and Development 2013 Course Catalog – Page 2 Veolia Transportation Table of Contents Courses Aligned with Business Outcomes .......................................................................... 3 New Supervisor ....................................................................................................................... 4 Managing Others ................................................................................................................. 5 Managing Yourself .............................................................................................................. 6 Step Up to Managing People ............................................................................................... 7 Supervisor / Manager .............................................................................................................. 8 Learning to Lead ................................................................................................................. 9 Connecting With Others .................................................................................................... 10 Positively Affecting Performance ....................................................................................... 11 Improving Your Productivity ............................................................................................... 12 Leading Performance Discussions .................................................................................... 13 Conflict Resolution ............................................................................................................ 14 Managing Within the Law .................................................................................................. 15 Conducting Performance Reviews .................................................................................... 16 Interviewing Skills Workshop for Managers ....................................................................... 17 Taking Corrective Action ................................................................................................... 18 Experienced Manager ........................................................................................................... 19 7 Habits for Managers ....................................................................................................... 20 Other ...................................................................................................................................... 21 Veolia Transportation – Ethics: Making the Right Choices (Manager Version) ................. 22 Veolia Transportation – Veolia Supervisor Academy Program .......................................... 23 Trainer Skills Clinic ............................................................................................................ 24 Trainer Development Program .......................................................................................... 25 True Colors: Keys to Personal Success ........................................................................... 26 True Colors: Keys to Successful Teambuilding ................................................................ 27 DiSC Workplace ................................................................................................................ 28 Contact Information ............................................................................................................. 32 Proposal to Provide Public Transportation ADA and Call-N-Ride Services for the Regional Transportation District A5. FTA Forms Please find the following forms that were in the RFP for signature. EXHIBIT FEDERAL TERMS & CONDITIONS FEDERAL TRANSIT ADMINISTRATION TABLE OF CONTENTS Federally Required and Other Model Contract Clauses 1. NO GOVERNMENT OBLIGATION TO THIRD PARTIES .................................................... 1 2. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS AND RELATED ACTS ................................................................................................................................... 1 3. ACCESS TO RECORDS AND REPORTS .......................................................................... 1 4. FEDERAL CHANGES ......................................................................................................... 3 5. TERMINATION .................................................................................................................... 3 6. CIVIL RIGHTS REQUIREMENTS........................................................................................ 6 7. DISADVANTAGED BUSINESS ENTERPRISE (DBE) ........................................................ 7 8. INCORPORATION OF FEDERAL TRANSIT ADMINISTRATION (FTA) TERMS ............... 8 9. GOVERNMENT-WIDE DEBARMENT AND SUSPENSION (NONPROCUREMENT) .......... 8 10. BUY AMERICA ................................................................................................................... 9 11. BREACHES AND DISPUTE RESOLUTION ..................................................................... 10 12. LOBBYING ........................................................................................................................ 11 13. CLEAN AIR ....................................................................................................................... 13 14. CLEAN WATER REQUIREMENTS ................................................................................... 13 15. ENERGY CONSERVATION REQUIREMENTS................................................................. 13 16. Conformance with ITS National Architecture ................................................................ 13 17. ADA Access ..................................................................................................................... 13 18. CITY OF FORT COLLINS BID PROTEST PROCEDURES ............................................... 14 1. NO GOVERNMENT OBLIGATION TO THIRD PARTIES No Obligation by the Federal Government. (1) The Purchaser and Contractor acknowledge and agree that, notwithstanding any concurrence by the Federal Government in or approval of the solicitation or award of the underlying contract, absent the express written consent by the Federal Government, the Federal Government is not a party to this contract and shall not be subject to any obligations or liabilities to the Purchaser, Contractor, or any other party (whether or not a party to that contract) pertaining to any matter resulting from the underlying contract. (2) The Contractor agrees to include the above clause in each subcontract financed in whole or in part with Federal assistance provided by FTA. It is further agreed that the clause shall not be modified, except to identify the subcontractor who will be subject to its provisions. 2. PROGRAM FRAUD AND FALSE OR FRAUDULENT STATEMENTS AND RELATED ACTS Program Fraud and False or Fraudulent Statements or Related Acts. (1) The Contractor acknowledges that the provisions of the Program Fraud Civil Remedies Act of 1986, as amended, 31 U.S.C. § 3801 et seq. and U.S. DOT regulations, "Program Fraud Civil Remedies," 49 C.F.R. Part 31, apply to its actions pertaining to this Project. Upon execution of the underlying contract, the Contractor certifies or affirms the truthfulness and accuracy of any statement it has made, it makes, it may make, or causes to be made, pertaining to the underlying contract or the FTA assisted project for which this contract work is being performed. In addition to other penalties that may be applicable, the Contractor further acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification, the Federal Government reserves the right to impose the penalties of the Program Fraud Civil Remedies Act of 1986 on the Contractor to the extent the Federal Government deems appropriate. (2) The Contractor also acknowledges that if it makes, or causes to be made, a false, fictitious, or fraudulent claim, statement, submission, or certification to the Federal Government under a contract connected with a project that is financed in whole or in part with Federal assistance originally awarded by FTA under the authority of 49 U.S.C. § 5307, the Government reserves the right to impose the penalties of 18 U.S.C. § 1001 and 49 U.S.C. § 5307(n)(1) on the Contractor, to the extent the Federal Government deems appropriate. (3) The Contractor agrees to include the above two clauses in each subcontract financed in whole or in part with Federal assistance provided by FTA. It is further agreed that the clauses shall not be modified, except to identify the subcontractor who will be subject to the provisions. 3. ACCESS TO RECORDS AND REPORTS Access to Records - The following access to records requirements apply to this Contract: A. Where the Purchaser is not a State but a local government and is the FTA Recipient or a subgrantee of the FTA Recipient in accordance with 49 C.F.R. 18.36(i), the Contractor agrees to provide the Purchaser, the FTA Administrator, the Comptroller General of the United States or any of their authorized representatives access to any books, documents, papers and records of the Contractor which are directly pertinent to this contract for the purposes of making audits, examinations, excerpts and transcriptions. Contractor also agrees, pursuant to 49 C.F.R. 633.17 to provide the FTA Administrator or his authorized representatives including any PMO Contractor access to Contractor's records and construction sites pertaining to a major capital project, defined at 49 U.S.C. 5302(a)1, which is receiving federal financial assistance through the programs described at 49 U.S.C. 5307, 5309 or 5311. B. The Contractor agrees to permit any of the foregoing parties to reproduce by any means whatsoever or to copy excerpts and transcriptions as reasonably needed. C. The Contractor agrees to maintain all books, records, accounts and reports required under this contract for a period of not less than three years after the date of termination or expiration of this contract, except in the event of litigation or settlement of claims arising from the performance of this contract, in which case Contractor agrees to maintain same until the Purchaser, the FTA Administrator, the Comptroller General, or any of their duly authorized representatives, have disposed of all such litigation, appeals, claims or exceptions related thereto. Reference 49 CFR 18.39(i)(11). D. FTA does not require the inclusion of these requirements in subcontracts. Requirements for Access to Records and Reports by Types of Contract Contract Characteristics Operational Service Contract Turnkey Construction Architectural Engineering Acquisition of Rolling Stock Professional Services I State Grantees a. Contracts below SAT ($100,000) b. Contracts above $100,000/Capital Projects None None unless1 non- competitive award Those imposed on state pass thru to Contractor None Yes, if non- competitive award or if funded thru2 5307/5309/531 1 None None unless non- competitive award None None unless 4. FEDERAL CHANGES Federal Changes - Contractor shall at all times comply with all applicable FTA regulations, policies, procedures and directives, including without limitation those listed directly or by reference in the Master Agreement between Purchaser and FTA, as they may be amended or promulgated from time to time during the term of this contract. Contractor's failure to so comply shall constitute a material breach of this contract. 5. TERMINATION A. Termination for Convenience (General Provision) The (Recipient) may terminate this contract, in whole or in part, at any time by written notice to the Contractor when it is in the Government's best interest. The Contractor shall be paid its costs, including contract close-out costs, and profit on work performed up to the time of termination. The Contractor shall promptly submit its termination claim to (Recipient) to be paid the Contractor. If the Contractor has any property in its possession belonging to the (Recipient), the Contractor will account for the same, and dispose of it in the manner the (Recipient) directs. B. Termination for Default [Breach or Cause] (General Provision) If the Contractor does not deliver supplies in accordance with the contract delivery schedule, or, if the contract is for services, the Contractor fails to perform in the manner called for in the contract, or if the Contractor fails to comply with any other provisions of the contract, the (Recipient) may terminate this contract for default. Termination shall be effected by serving a notice of termination on the contractor setting forth the manner in which the Contractor is in default. The contractor will only be paid the contract price for supplies delivered and accepted, or services performed in accordance with the manner of performance set forth in the contract. If it is later determined by the (Recipient) that the Contractor had an excusable reason for not performing, such as a strike, fire, or flood, events which are not the fault of or are beyond the control of the Contractor, the (Recipient), after setting up a new delivery of performance schedule, may allow the Contractor to continue work, or treat the termination as a termination for convenience. C. Opportunity to Cure (General Provision) The (Recipient) in its sole discretion may, in the case of a termination for breach or default, allow the Contractor [an appropriately short period of time] in which to cure the defect. In such case, the notice of termination will state the time period in which cure is permitted and other appropriate conditions If Contractor fails to remedy to (Recipient)'s satisfaction the breach or default of any of the terms, covenants, or conditions of this Contract within [ten (10) days] after receipt by Contractor of written notice from (Recipient) setting forth the nature of said breach or default, (Recipient) shall have the right to terminate the Contract without any further obligation to Contractor. Any such termination for default shall not in any way operate to preclude (Recipient) from also pursuing all available remedies against Contractor and its sureties for said breach or default. D. Waiver of Remedies for any Breach In the event that (Recipient) elects to waive its remedies for any breach by Contractor of any covenant, term or condition of this Contract, such waiver by (Recipient) shall not limit (Recipient)'s remedies for any succeeding breach of that or of any other term, covenant, or condition of this Contract. E. Termination for Convenience (Professional or Transit Service Contracts) The (Recipient), by written notice, may terminate this contract, in whole or in part, when it is in the Government's interest. If this contract is terminated, the Recipient shall be liable only for payment under the payment provisions of this contract for services rendered before the effective date of termination. F. Termination for Default (Supplies and Service) If the Contractor fails to deliver supplies or to perform the services within the time specified in this contract or any extension or if the Contractor fails to comply with any other provisions of this contract, the (Recipient) may terminate this contract for default. The (Recipient) shall terminate by delivering to the Contractor a Notice of Termination specifying the nature of the default. The Contractor will only be paid the contract price for supplies delivered and accepted, or services performed in accordance with the manner or performance set forth in this contract. If, after termination for failure to fulfill contract obligations, it is determined that the Contractor was not in default, the rights and obligations of the parties shall be the same as if the termination had been issued for the convenience of the Recipient. G. Termination for Default (Transportation Services) If the Contractor fails to pick up the commodities or to perform the services, including delivery services, within the time specified in this contract or any extension or if the Contractor fails to comply with any other provisions of this contract, the (Recipient) may terminate this contract for default. The (Recipient) shall terminate by delivering to the Contractor a Notice of Termination specifying the nature of default. The Contractor will only be paid the contract price for services performed in accordance with the manner of performance set forth in this contract. If this contract is terminated while the Contractor has possession of Recipient goods, the Contractor shall, upon direction of the (Recipient), protect and preserve the goods until surrendered to the Recipient or its agent. The Contractor and (Recipient) shall agree on payment for the preservation and protection of goods. Failure to agree on an amount will be resolved under the Dispute clause. If, after termination for failure to fulfill contract obligations, it is determined that the Contractor was not in default, the rights and obligations of the parties shall be the same as if the termination had been issued for the convenience of the (Recipient). H. Termination for Default (Construction) If the Contractor refuses or fails to prosecute the work or any separable part, with the diligence that will insure its completion within the time specified in this contract or any extension or fails to complete the work within this time, or if the Contractor fails to comply with any other provisions of this contract, the (Recipient) may terminate this contract for default. The (Recipient) shall terminate by delivering to the Contractor a Notice of Termination specifying the nature of the default. In this event, the Recipient may take over the work and compete it by contract or otherwise, and may take possession of and use any materials, appliances, and plant on the work site necessary for completing the work. The Contractor and its sureties shall be liable for any damage to the Recipient resulting from the Contractor's refusal or failure to complete the work within specified time, whether or not the Contractor's right to proceed with the work is terminated. This liability includes any increased costs incurred by the Recipient in completing the work. The Contractor's right to proceed shall not be terminated nor the Contractor charged with damages under this clause if- 1. the delay in completing the work arises from unforeseeable causes beyond the control and without the fault or negligence of the Contractor. Examples of such causes include: acts of God, acts of the Recipient, acts of another Contractor in the performance of a contract with the Recipient, epidemics, quarantine restrictions, strikes, freight embargoes; and 2. the contractor, within [10] days from the beginning of any delay, notifies the (Recipient) in writing of the causes of delay. If in the judgment of the (Recipient), the delay is excusable, the time for completing the work shall be extended. The judgment of the (Recipient) shall be final and conclusive on the parties, but subject to appeal under the Disputes clauses. If, after termination of the Contractor's right to proceed, it is determined that the Contractor was not in default, or that the delay was excusable, the rights and obligations of the parties will be the same as if the termination had been issued for the convenience of the Recipient. I. Termination for Convenience or Default (Architect and Engineering) The (Recipient) may terminate this contract in whole or in part, for the Recipient's convenience or because of the failure of the Contractor to fulfill the contract obligations. The (Recipient) shall terminate by delivering to the Contractor a Notice of Termination specifying the nature, extent, and effective date of the termination. Upon receipt of the notice, the Contractor shall (1) immediately discontinue all services affected (unless the notice directs otherwise), and (2) deliver to the Contracting Officer all data, drawings, specifications, reports, estimates, summaries, and other information and materials accumulated in performing this contract, whether completed or in process. If the termination is for the convenience of the Recipient, the Contracting Officer shall make an equitable adjustment in the contract price but shall allow no anticipated profit on unperformed services. If the termination is for failure of the Contractor to fulfill the contract obligations, the Recipient may complete the work by contact or otherwise and the Contractor shall be liable for any additional cost incurred by the Recipient. If, after termination for failure to fulfill contract obligations, it is determined that the Contractor was not in default, the rights and obligations of the parties shall be the same as if the termination had been issued for the convenience of the Recipient. J. Termination for Convenience of Default (Cost-Type Contracts) The (Recipient) may terminate this contract, or any portion of it, by serving a notice or termination on the Contractor. The notice shall state whether the termination is for convenience of the (Recipient) or for the default of the Contractor. If the termination is for default, the notice shall state the manner in which the contractor has failed to perform the requirements of the contract. The Contractor shall account for any property in its possession paid for from funds received from the (Recipient), or property supplied to the Contractor by the (Recipient). If the termination is for default, the (Recipient) may fix the fee, if the contract provides for a fee, to be paid the contractor in proportion to the value, if any, of work performed up to the time of termination. The Contractor shall promptly submit its termination claim to the (Recipient) and the parties shall negotiate the termination settlement to be paid the Contractor. If the termination is for the convenience of the (Recipient), the Contractor shall be paid its contract close-out costs, and a fee, if the contract provided for payment of a fee, in proportion to the work performed up to the time of termination. If, after serving a notice of termination for default, the (Recipient) determines that the Contractor has an excusable reason for not performing, such as strike, fire, flood, events which are not the fault of and are beyond the control of the contractor, the (Recipient), after setting up a new work schedule, may allow the Contractor to continue work, or treat the termination as a termination for convenience. 6. CIVIL RIGHTS REQUIREMENTS Civil Rights - The following requirements apply to the underlying contract: (1) Nondiscrimination - In accordance with Title VI of the Civil Rights Act, as amended, 42 U.S.C. § 2000d, section 303 of the Age Discrimination Act of 1975, as amended, 42 U.S.C. § 6102, section 202 of the Americans with Disabilities Act of 1990, 42 U.S.C. § 12132, and Federal transit law at 49 U.S.C. § 5332, the Contractor agrees that it will not discriminate against any employee or applicant for employment because of race, color, creed, national origin, sex, age, or disability. In addition, the Contractor agrees to comply with applicable Federal implementing regulations and other implementing requirements FTA may issue. (2) Equal Employment Opportunity - The following equal employment opportunity requirements apply to the underlying contract: (a) Race, Color, Creed, National Origin, Sex - In accordance with Title VII of the Civil Rights Act, as amended, 42 U.S.C. § 2000e, and Federal transit laws at 49 U.S.C. § 5332, the Contractor agrees to comply with all applicable equal employment opportunity requirements of U.S. Department of Labor (U.S. DOL) regulations, "Office of Federal Contract Compliance Programs, Equal Employment Opportunity, Department of Labor," 41 C.F.R. Parts 60 et seq., (which implement Executive Order No. 11246, "Equal Employment Opportunity," as amended by Executive Order No. 11375, "Amending Executive Order 11246 Relating to Equal Employment Opportunity," 42 U.S.C. § 2000e note), and with any applicable Federal statutes, executive orders, regulations, and Federal policies that may in the future affect construction activities undertaken in the course of the Project. The Contractor agrees to take affirmative action to ensure that applicants are employed, and that employees are treated during employment, without regard to their race, color, creed, national origin, sex, or age. Such action shall include, but not be limited to, the following: employment, upgrading, demotion or transfer, recruitment or recruitment advertising, layoff or termination; rates of pay or other forms of compensation; and selection for training, including apprenticeship. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue. (b) Age - In accordance with section 4 of the Age Discrimination in Employment Act of 1967, as amended, 29 U.S.C. § § 623 and Federal transit law at 49 U.S.C. § 5332, the Contractor agrees to refrain from discrimination against present and prospective employees for reason of age. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue. (c) Disabilities - In accordance with section 102 of the Americans with Disabilities Act, as amended, 42 U.S.C. § 12112, the Contractor agrees that it will comply with the requirements of U.S. Equal Employment Opportunity Commission, "Regulations to Implement the Equal Employment Provisions of the Americans with Disabilities Act," 29 C.F.R. Part 1630, pertaining to employment of persons with disabilities. In addition, the Contractor agrees to comply with any implementing requirements FTA may issue. (3) The Contractor also agrees to include these requirements in each subcontract financed in whole or in part with Federal assistance provided by FTA, modified only if necessary to identify the affected parties. 7. DISADVANTAGED BUSINESS ENTERPRISE (DBE) a. This contract is subject to the requirements of Title 49, Code of Federal Regulations, Part 26, Participation by Disadvantaged Business Enterprises in Department of Transportation Financial Assistance Programs. The national goal for participation of Disadvantaged Business Enterprises (DBE) is 10%. The agency’s overall goal for DBE participation is __ %. A separate contract goal [of __ % DBE participation has] [has not] been established for this procurement. b. The contractor shall not discriminate on the basis of race, color, national origin, or sex in the performance of this contract. The contractor shall carry out applicable requirements of 49 CFR Part 26 in the award and administration of this DOT-assisted contract. Failure by the contractor to carry out these requirements is a material breach of this contract, which may result in the termination of this contract or such other remedy as City of Fort Collins deems appropriate. Each subcontract the contractor signs with a subcontractor must include the assurance in this paragraph (see 49 CFR 26.13(b)). c. {If a separate contract goal has been established, use the following} Bidders/offerors are required to document sufficient DBE participation to meet these goals or, alternatively, document adequate good faith efforts to do so, as provided for in 49 CFR 26.53. Award of this contract is conditioned on submission of the following [concurrent with and accompanying sealed bid] [concurrent with and accompanying an initial proposal] [prior to award]: 1. The names and addresses of DBE firms that will participate in this contract; 2. A description of the work each DBE will perform; 3. The dollar amount of the participation of each DBE firm participating; 4. Written documentation of the bidder/offeror’s commitment to use a DBE subcontractor whose participation it submits to meet the contract goal; 5. Written confirmation from the DBE that it is participating in the contract as provided in the prime contractor’s commitment; and 6. If the contract goal is not met, evidence of good faith efforts to do so. [Bidders][Offerors] must present the information required above [as a matter of responsiveness] [with initial proposals] [prior to contract award] (see 49 CFR 26.53(3)). {If no separate contract goal has been established, use the following} The successful bidder/offeror will be required to report its DBE participation obtained through race-neutral means throughout the period of performance. d. The contractor is required to pay its subcontractors performing work related to this contract for satisfactory performance of that work no later than 30 days after the contractor’s receipt of payment for that work from the City of Fort Collins. In addition, [the contractor may not hold retainage from its subcontractors.] [is required to return any retainage payments to those subcontractors within 30 days after the subcontractor's work related to this contract is satisfactorily completed.] [is required to return any retainage payments to those subcontractors within 30 days after incremental acceptance of the subcontractor’s work by the City of Fort Collins and contractor’s receipt of the partial retainage payment related to the subcontractor’s work.] e. The contractor must promptly notify City of Fort Collins whenever a DBE subcontractor performing work related to this contract is terminated or fails to complete its work, and must make good faith efforts to engage another DBE subcontractor to perform at least the same amount of work. The contractor may not terminate any DBE subcontractor and perform that work through its own forces or those of an affiliate without prior written consent of City of Fort Collins. 8. INCORPORATION OF FEDERAL TRANSIT ADMINISTRATION (FTA) TERMS Incorporation of Federal Transit Administration (FTA) Terms - The preceding provisions include, in part, certain Standard Terms and Conditions required by DOT, whether or not expressly set forth in the preceding contract provisions. All contractual provisions required by DOT, as set forth in FTA Circular 4220.1E, are hereby incorporated by reference. Anything to the contrary herein notwithstanding, all FTA mandated terms shall be deemed to control in the event of a conflict with other provisions contained in this Agreement. The Contractor shall not perform any act, fail to perform any act, or refuse to comply with any (name of grantee) requests which would cause (name of grantee) to be in violation of the FTA terms and conditions. 9. GOVERNMENT-WIDE DEBARMENT AND SUSPENSION (NONPROCUREMENT) Background and Applicability In conjunction with the Office of Management and Budget and other affected Federal agencies, DOT published an update to 49 CFR Part 29 on November 26, 2003. This government-wide regulation implements Executive Order 12549, Debarment and Suspension, Executive Order 12689, Debarment and Suspension, and 31 U.S.C. 6101 note (Section 2455, Public Law 103-355, 108 Stat. 3327). The provisions of Part 29 apply to all grantee contracts and subcontracts at any level expected to equal or exceed $25,000 as well as any contract or subcontract (at any level) for Federally required auditing services. 49 CFR 29.220(b). This represents a change from prior practice in that the dollar threshold for application of these rules has been lowered from $100,000 to $25,000. These are contracts and subcontracts referred to in the regulation as “covered transactions.” Grantees, contractors, and subcontractors (at any level) that enter into covered transactions are required to verify that the entity (as well as its principals and affiliates) they propose to contract or subcontract with is not excluded or disqualified. They do this by (a) Checking the Excluded Parties List System, (b) Collecting a certification from that person, or (c) Adding a clause or condition to the contract or subcontract. This represents a change from prior practice in that certification is still acceptable but is no longer required. 49 CFR 29.300. Grantees, contractors, and subcontractors who enter into covered transactions also must require the entities they contract with to comply with 49 CFR 29, subpart C and include this requirement in their own subsequent covered transactions (i.e., the requirement flows down to subcontracts at all levels). Clause Language The following clause language is suggested, not mandatory. It incorporates the optional method of verifying that contractors are not excluded or disqualified by certification. Suspension and Debarment This contract is a covered transaction for purposes of 49 CFR Part 29. As such, the contractor is required to verify that none of the contractor, its principals, as defined at 49 CFR 29.995, or affiliates, as defined at 49 CFR 29.905, are excluded or disqualified as defined at 49 CFR 29.940 and 29.945. The contractor is required to comply with 49 CFR 29, Subpart C and must include the requirement to comply with 49 CFR 29, Subpart C in any lower tier covered transaction it enters into. By signing and submitting its bid or proposal, the bidder or proposer certifies as follows: The certification in this clause is a material representation of fact relied upon by {insert agency name}. If it is later determined that the bidder or proposer knowingly rendered an erroneous certification, in addition to remedies available to {insert agency name}, the Federal Government may pursue available remedies, including but not limited to suspension and/or debarment. The bidder or proposer agrees to comply with the requirements of 49 CFR 29, Subpart C while this offer is valid and throughout the period of any contract that may arise from this offer. The bidder or proposer further agrees to include a provision requiring such compliance in its lower tier covered transactions. 10. BUY AMERICA The contractor agrees to comply with 49 U.S.C. 5323(j) and 49 C.F.R. Part 661, which provide that Federal funds may not be obligated unless steel, iron, and manufactured products used in FTA-funded projects are produced in the United States, unless a waiver has been granted by FTA or the product is subject to a general waiver. General waivers are listed in 49 C.F.R. 661.7, and include final assembly in the United States for 15 passenger vans and 15 passenger wagons produced by Chrysler Corporation, and microcomputer equipment and software. Separate requirements for rolling stock are set out at 49 U.S.C. 5323(j)(2)(C) and 49 C.F.R. 661.11. Rolling stock must be assembled in the United States and have a 60 percent domestic content. A bidder or offeror must submit to the FTA recipient the appropriate Buy America certification (below) with all bids or offers on FTA-funded contracts, except those subject to a general waiver. Bids or offers that are not accompanied by a completed Buy America certification must be rejected as nonresponsive. This requirement does not apply to lower tier subcontractors. Certification requirement for procurement of steel, iron, or manufactured products Certificate of Compliance with 49 U.S.C. 5323(j)(1) The bidder or offeror hereby certifies that it will meet the requirements of 49 U.S.C. 5323(j)(1) and the applicable regulations in 49 C.F.R. Part 661.5. Date ___________________________________________________________________ Signature ________________________________________________________________ Company Name __________________________________________________________ Title ___________________________________________________________________ Certificate of Non-Compliance with 49 U.S.C. 5323(j)(1) The bidder or offeror hereby certifies that it cannot comply with the requirements of 49 U.S.C. 5323(j)(1) and 49 C.F.R. 661.5, but it may qualify for an exception pursuant to 49 U.S.C. 5323(j)(2)(A), 5323(j)(2)(B), or 5323(j)(2)(D), and 49 C.F.R. 661.7. Date ___________________________________________________________________ Signature _______________________________________________________________ Company Name __________________________________________________________ Title ___________________________________________________________________ Certification requirement for procurement of buses, other rolling stock and associated equipment Certificate of Compliance with 49 U.S.C. 5323(j)(2)(C). The bidder or offeror hereby certifies that it will comply with the requirements of 49 U.S.C. 5323(j)(2)(C) and the regulations at 49 C.F.R. Part 661.11. Date ___________________________________________________________________ Signature _______________________________________________________________ Company Name __________________________________________________________ Title ___________________________________________________________________ Certificate of Non-Compliance with 49 U.S.C. 5323(j)(2)(C) The bidder or offeror hereby certifies that it cannot comply with the requirements of 49 U.S.C. 5323(j)(2)(C) and 49 C.F.R. 661.11, but may qualify for an exception pursuant to 49 U.S.C. 5323(j)(2)(A), 5323(j)(2)(B), or 5323(j)(2)(D), and 49 CFR 661.7. Date ___________________________________________________________________ Signature _______________________________________________________________ Company Name __________________________________________________________ Title ___________________________________________________________________ 11. BREACHES AND DISPUTE RESOLUTION Disputes - Disputes arising in the performance of this Contract which are not resolved by agreement of the parties shall be decided in writing by the authorized representative of City's [title of employee]. This decision shall be final and conclusive unless within [ten (10)] days from the date of receipt of its copy, the Contractor mails or otherwise furnishes a written appeal to the [title of employee]. In connection with any such appeal, the Contractor shall be afforded an opportunity to be heard and to offer evidence in support of its position. The decision of the [title of employee] shall be binding upon the Contractor and the Contractor shall abide be the decision. Performance During Dispute - Unless otherwise directed by City, Contractor shall continue performance under this Contract while matters in dispute are being resolved. Claims for Damages - Should either party to the Contract suffer injury or damage to person or property because of any act or omission of the party or of any of his employees, agents or others for whose acts he is legally liable, a claim for damages therefor shall be made in writing to such other party within a reasonable time after the first observance of such injury of damage. Remedies - Unless this contract provides otherwise, all claims, counterclaims, disputes and other matters in question between the City and the Contractor arising out of or relating to this agreement or its breach will be decided by arbitration if the parties mutually agree, or in a court of competent jurisdiction within the State in which the City is located. Rights and Remedies - The duties and obligations imposed by the Contract Documents and the rights and remedies available thereunder shall be in addition to and not a limitation of any duties, obligations, rights and remedies otherwise imposed or available by law. No action or failure to act by the City, (Architect) or Contractor shall constitute a waiver of any right or duty afforded any of them under the Contract, nor shall any such action or failure to act constitute an approval of or acquiescence in any breach thereunder, except as may be specifically agreed in writing. 12. LOBBYING Modifications have been made to the Clause pursuant to Section 10 of the Lobbying Disclosure Act of 1995, P.L. 104-65 [to be codified at 2 U.S.C. § 1601, et seq.] - Lobbying Certification and Disclosure of Lobbying Activities for third party contractors are mandated by 31 U.S.C. 1352(b)(5), as amended by Section 10 of the Lobbying Disclosure Act of 1995, and DOT implementing regulation, "New Restrictions on Lobbying," at 49 CFR § 20.110(d) - Language in Lobbying Certification is mandated by 49 CFR Part 19, Appendix A, Section 7, which provides that contractors file the certification required by 49 CFR Part 20, Appendix A. Modifications have been made to the Lobbying Certification pursuant to Section 10 of the Lobbying Disclosure Act of 1995. - Use of "Disclosure of Lobbying Activities," Standard Form-LLL set forth in Appendix B of 49 CFR Part 20, as amended by "Government wide Guidance For New Restrictions on Lobbying," 61 Fed. Reg. 1413 (1/19/96) is mandated by 49 CFR Part 20, Appendix A. Byrd Anti-Lobbying Amendment, 31 U.S.C. 1352, as amended by the Lobbying Disclosure Act of 1995, P.L. 104-65 [to be codified at 2 U.S.C. § 1601, et seq.] - Contractors who apply or bid for an award of $100,000 or more shall file the certification required by 49 CFR part 20, "New Restrictions on Lobbying." Each tier certifies to the tier above that it will not and has not used Federal appropriated funds to pay any person or organization for influencing or attempting to influence an officer or employee of any agency, a member of Congress, officer or employee of Congress, or an employee of a member of Congress in connection with obtaining any Federal contract, grant or any other award covered by 31 U.S.C. 1352. Each tier shall also disclose the name of any registrant under the Lobbying Disclosure Act of 1995 who has made lobbying contacts on its behalf with non-Federal funds with respect to that Federal contract, grant or award covered by 31 U.S.C. 1352. Such disclosures are forwarded from tier to tier up to the recipient. APPENDIX A, 49 CFR PART 20--CERTIFICATION REGARDING LOBBYING Certification for Contracts, Grants, Loans, and Cooperative Agreements (To be submitted with each bid or offer exceeding $100,000) The undersigned [Contractor] certifies, to the best of his or her knowledge and belief, that: (1) No Federal appropriated funds have been paid or will be paid, by or on behalf of the undersigned, to any person for influencing or attempting to influence an officer or employee of an agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with the awarding of any Federal contract, the making of any Federal grant, the making of any Federal loan, the entering into of any cooperative agreement, and the extension, continuation, renewal, amendment, or modification of any Federal contract, grant, loan, or cooperative agreement. (2) If any funds other than Federal appropriated funds have been paid or will be paid to any person for making lobbying contacts to an officer or employee of any agency, a Member of Congress, an officer or employee of Congress, or an employee of a Member of Congress in connection with this Federal contract, grant, loan, or cooperative agreement, the undersigned shall complete and submit Standard Form-- LLL, "Disclosure Form to Report Lobbying," in accordance with its instructions [as amended by "Government wide Guidance for New Restrictions on Lobbying," 61 Fed. Reg. 1413 (1/19/96). Note: Language in paragraph (2) herein has been modified in accordance with Section 10 of the Lobbying Disclosure Act of 1995 (P.L. 104-65, to be codified at 2 U.S.C. 1601, et seq.)] (3) The undersigned shall require that the language of this certification be included in the award documents for all subawards at all tiers (including subcontracts, subgrants, and contracts under grants, loans, and cooperative agreements) and that all subrecipients shall certify and disclose accordingly. This certification is a material representation of fact upon which reliance was placed when this transaction was made or entered into. Submission of this certification is a prerequisite for making or entering into this transaction imposed by 31, U.S.C. § 1352 (as amended by the Lobbying Disclosure Act of 1995). Any person who fails to file the required certification shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such failure. [Note: Pursuant to 31 U.S.C. § 1352(c)(1)-(2)(A), any person who makes a prohibited expenditure or fails to file or amend a required certification or disclosure form shall be subject to a civil penalty of not less than $10,000 and not more than $100,000 for each such expenditure or failure.] The Contractor, ___________________, certifies or affirms the truthfulness and accuracy of each statement of its certification and disclosure, if any. In addition, the Contractor understands and agrees that the provisions of 31 U.S.C. A 3801, et seq., apply to this certification and disclosure, if any. __________________________ Signature of Contractor's Authorized Official __________________________ Name and Title of Contractor's Authorized Official ___________________________ Date 13. CLEAN AIR Clean Air – (1) The Contractor agrees to comply with all applicable standards, orders or regulations issued pursuant to the Clean Air Act, as amended, 42 U.S.C. §§ 7401 et seq. The Contractor agrees to report each violation to the Purchaser and understands and agrees that the Purchaser will, in turn, report each violation as required to assure notification to FTA and the appropriate EPA Regional Office. (2) The Contractor also agrees to include these requirements in each subcontract exceeding $100,000 financed in whole or in part with Federal assistance provided by FTA. 14. CLEAN WATER REQUIREMENTS Clean Water – (1) The Contractor agrees to comply with all applicable standards, orders or regulations issued pursuant to the Federal Water Pollution Control Act, as amended, 33 U.S.C. 1251 et seq. The Contractor agrees to report each violation to the Purchaser and understands and agrees that the Purchaser will, in turn, report each violation as required to assure notification to FTA and the appropriate EPA Regional Office. (2) The Contractor also agrees to include these requirements in each subcontract exceeding $100,000 financed in whole or in part with Federal assistance provided by FTA. 15. ENERGY CONSERVATION REQUIREMENTS Energy Conservation - The contractor agrees to comply with mandatory standards and policies relating to energy efficiency which are contained in the state energy conservation plan issued in compliance with the Energy Policy and Conservation Act. 16. CONFORMANCE WITH ITS NATIONAL ARCHITECTURE To the extent applicable, the Contractor agrees to conform to the National Intelligent Transportation Systems (ITS) Architecture and Standards as required by SAFETEA-LU § 5307(c), 23 U.S.C. § 512 note, and follow the provisions of FTA Notice, “FTA National ITS Architecture Policy on Transit Projects,” 66 Fed. Reg. 1455 et seq., January 8, 2001, and any other implementing directives FTA may issue at a later date, except to the extent FTA determines otherwise in writing. 17. ADA ACCESS Accessibility. Facilities to be used in public transportation service must comply with 42 U.S.C. Sections 12101 et seq. and DOT regulations, “Transportation Services for Individuals with Disabilities (ADA),” 49 CFR Part 37; and Joint ATBCB/DOT regulations, “Americans with Disabilities (ADA) Accessibility Specifications for Transportation Vehicles,” 36 CFR Part 1192 and 49 CFR Part 38. Notably, DOT incorporated by reference the ATBCB’s “Americans with Disabilities Act Accessibility Guidelines” (ADAAG), revised July 2004, which include accessibility guidelines for buildings and facilities, and are incorporated into Appendix A to 49 CFR Part 37. DOT also added specific provisions to Appendix A modifying the ADAAG, with the result that buildings and facilities must comply with both the ADAAG and amendments thereto in Appendix A to 49 CFR Part 37. 18. CITY OF FORT COLLINS BID PROTEST PROCEDURES The City of Fort Collins has a protest procedure, covering any phase of solicitation or award, including but not limited to specification or award. The protest procedures are available from the Purchasing Department, City of Fort Collins, 215 N. Mason, Street, 2nd Floor, P. O. Box 580, Fort Collins, CO. 80522. You may also request a copy of the procedures by emailing: Purchasing@fcgov.com or calling 970-221-6775. Proposal to Provide Public Transportation ADA and Call-N-Ride Services for the Regional Transportation District A6. Addenda Acknowledgement Veolia Transportation On-Demand has received the following addenda to RFP 7612 for paratransit services: • Addendum #1 – Received March 14, 2014 • Addendum #2 – Received March 20, 2014 Proposal to Provide Public Transportation ADA and Call-N-Ride Services for the Regional Transportation District A7. Fee Schedule Veolia is pleased to present the following cost proposal for your consideration. Transportation Services: Includes all vehicles, drivers, training, maintenance and insurance as required. Base Term Options Type of Service 2014 2015 2016 2017 2018 Ambulatory $ 27.50 28.35 29.20 30.10 31.00 Non-Ambulatory $ 36.00 37.00 38.15 39.30 40.50 Psngr No-Show $10/trip $10/trip $10/trip $12/trip $12/trip Please note: passenger no-show fees are only applicable if the customer cancels less than 1 hour before their scheduled trip, cancels at the door, or is not available for service. Call Center Services: Includes all personnel, equipment, and facilities as required. Per Month Call Center Fees 2014 2015 2016 2017 2018 DAR $ 6,000 6,180 6,365 6,556 6,753 COLT $ 4,000 4,120 4,244 4,371 4,502 Road Supervisor Services: Includes cost options to meet the supervisory requirements of DAR. Supervisor 2014 2015 2016 2017 2018 Option 1 $ 45,000 46,350 47,741 49,173 50,648 Option 2 $ 90,000 92,700 95,481 98,345 101,295 Shuttle Service: Includes the fee, per hour, for a 17 passenger shuttle. Please note: VTOD requires 48 hours advance notice for this service. A larger vehicle is also available for a negotiated rate if needed. Shuttle Fees 2014 2015 2016 2017 2018 Cost/Hour $ 135 139 143 147 151 Proposal to Provide Public Transportation ADA and Call-N-Ride Services for the Regional Transportation District Fuel Escalator The above rates will be subject to a fuel adjustment, which shall be based upon any substantial increases in the cost of regular gasoline during the term of this agreement. In the event the cost of regular gasoline shall increase by more than $.25 per gallon over the current rate of $3.613 per gallon which is based on the AAA Daily Fuel Gauge Report for the Colorado Region, the City of Fort Collins agrees to reimburse Veolia an additional $.17 per trip for every $.25 increase in the cost of regular gasoline. The fuel adjustment shall be based on the AAA Daily Fuel Gauge Report for the Colorado Region as of the first of every month for the term of this contact and the adjustment will apply to all trips operated in that month. Service Fluctuations Due to historical fluctuations in ridership, we propose that, if the volume of trips decreases by 20% annually from the original base year, Veolia reserves the right to renegotiate our per trip pricing. non- competitive award None None unless non- competitive award II Non State Grantees a. Contracts below SAT ($100,000) b. Contracts above $100,000/Capital Projects Yes3 Yes3 Those imposed on non-state Grantee pass thru to Contractor Yes Yes Yes Yes Yes Yes Yes Yes Sources of Authority: 1 49 USC 5325 (a) 2 49 CFR 633.17 3 18 CFR 18.36 (i) Arrival and Participant Registration Lobby Thursday, May 9 HOT BREAKFAST BREAK GROUP DINNER Entire Group Time HOT BREAKFAST LUNCH Complete Safety Campaign Presentations GROUP DINNER Time After Dinner Box Lunch and Travel Home! BREAK Time GROUP DINNER HOT BREAKFAST Veolia Supervisor Academy Program Atlanta, GA May 7‐10, 2013