HomeMy WebLinkAboutCORRESPONDENCE - PURCHASE ORDER - 9176312The Gardens on Spring Creek Altru Renewal Overview
ALTRU Subscription Renewal
Your current 3 year Altru Subscription is expiring 12/5/2017. We have the option to renew your
subscription for 1, 2, or 3 years. Here is a pricing model that shows annual renewal cost moving forward
in 2017, and estimated savings of renewing for a 2 or 3 year term versus consecutive 12 month contracts.
This pricing takes into consideration the current discount level that your 2014-2017 pricing received, as
well as an estimated 8% annual increase moving forward.
Under your renewing 2014 contract, you are currently paying an annual total of $10,500 for Altru.
Length of Subscription / Type of Subscription
3 Year - Fixed Rate 2 Year - Fixed Rate 1 Year Renewal
Year 1 $ 10,920 $ 11,130 $ 11,340
Year 2 $ 10,920 $ 11,130 $ 12,247
Year 3 $ 10,920 $ 12,020 $ 13,227
Total 3 Year Spend $ 32,760 $ 34,280 $ 36,814
Total Savings* $ 4,054 $ 2,534
*vs standard 12 month consecutive renewals
Outside of quarterly product updates and feature releases, there are a few changes the Altru package
has recently undergone. First, our support model has changed. Chat support has proven to be not only
our most popular form of support but also our most effective, resulting in quicker responses and faster
resolutions. Therefore, we have extended chat support from 8:30 am to 8 pm ET, Monday through
Friday. In order to extend our chat hours and provide the best possible service through chat, you will no
longer be able to initiate cases through phone or Case Central. This does not mean that you will never
speak to our support analysts; we will always call you if your initiated case requires it to ensure we
resolve your issue in the best way possible. We also always offer phone support for critical issues after
8pm EST or on the weekends.
Next, we are including a subscription to our integrated Address Finder and Deceased Record Finder
service for all Altru clients at contract renewal. Address Finder was designed to help non-profits enhance
the value of their Altru database by minimizing mailing costs, maximizing response rates, and ensuring
compliance with US postal regulations. The service accepts a file of constituent names and addresses,
and quickly returns updated address information for any individual, family, or business that has changed
locations within the last four years. Address Finder will be available to you for 4 runs/year. Deceased
Record Finder helps to proactively identify deceased individuals within a database and either suppress
them from communications or develop an alternative strategy to engage that household. We have
decided to include these valuable services for all Altru clients as part of the subscription to ensure you
are getting maximum value out of your solution. Deceased Record Finder will be available to you for 1
run/year. Once your renewal is in place in December, you will get a message from our Altru Services
department guiding you through your first screen!