HomeMy WebLinkAboutRESPONSE - RFP - 8505 PROFESSIONAL NETWORK ENGINEERING & IMPLEMENTATION SERVICESANM
8181 E. Tufts Ave, suite 510
Denver, CO 80237
www.ANM.com
1
Advanced Network Management, Inc.
Response to
Request for Proposal
8505 PROFESSIONAL NETWORK ENGINEERING AND IMPLEMENTATION SERVICES
April 21, 2017
Executive Summary
April 21, 2017
Mr. Bob Singleton, Network Administration Manager
Mr. Gerry S. Paul, Purchasing Director
City of Ft. Collins
215 North Mason Street, 2nd Floor,
Fort Collins, Colorado 80524
Advanced Network Management (ANM), is pleased to provide the City of Ft Collins a response and
proposal for Network engineering and implementation services RFP. It is our understanding that City of Ft
Collins is soliciting proposals from qualified professional network and telecommunications engineering
services providers.
With 23-years of excellence in delivering Data Center, IP Networking and Communications solutions
ANM provides a perfect blend of talent, dedication, and proven track record of delivering solutions for
state and local governments of all sizes. Our vision: “To maintain an accelerated focus on engineering
excellence, nurturing strong and long-term client relationships, and diligently pursuing holistic
professional growth and development to ensure successful outcomes to our customers.” paired with our
company culture of smart teamwork and dedication to our clients, has elevated us up to be one of the
top Cisco solution providers in Colorado. Our customers today benefit from:
94% Customer satisfaction (measured across 14,701 total projects/tickets in 2016)
95% Customer retention
50+ Colorado local, and 110+ total employees with over 75 engineers trained to provide
architecture, implementation, and support of the most innovative Data Center, Enterprise
Networking, and Collaboration Solutions
24/7/365 Monitoring & Support provided by our Network Operations Center (NOC)
Responsive Account Management team that is focused on building a long-term mutually
beneficial relationships.
Solution Support team that provides sub 4 hour (typically within the hour) responses on quotes,
service requests, etc.
Top notch solution design team that at no additional cost provides architecture review, discovery,
and solution designs.
Because of these distinctive services, ANM’s growth is significantly outpacing the industry with YoY growth
in 2015 of 86% and in 2016 with 50%.
In this proposal we are attempting to provide a holistic overview of our capabilities with additional
details on the following technologies as they were highlighted in the RFP.
1. PSTN TDM trunks to SIP trunks
2. Upgrading of Telephony Applications and Infrastructure
3. Upgrading of IOS and QoS Configurations
4. Wireless Network Engineering and Implementation
5. Cyber Security
6. IPv6
7. Data Center Technologies
8. Cisco Prime
We encourage you to setup a technical interview with our implementation engineers or reach to our
customers for a reference of our technical aptitude, engineering excellence, attention to detail, and most
of all, our care to do it right. Some of our clients are the City and County of Denver, State of Colorado
(Department of Corrections, Department of Transportation, Department of Public Health and
Environment, Department of Natural Resources, etc.), State of New Mexico (most agencies), Santa Fe
County, Los Alamos County, Bernalillo County, Colorado University, Colorado Community College System,
Jefferson County Schools, Albuquerque Public Schools, Santa Fe Public Schools, Las Cruces Public Schools,
Los Alamos Public Schools, Santa Fe Indian Schools, City of Santa Fe, and New Mexico Highlands University.
Based on our commitment to customer service and excellent engineering expertise, we strongly feel that
ANM will be a perfect fit for City of Ft Collins as its new technology integration partner. We are very excited
about this opportunity and look forward to a long lasting partnership.
Luke Kroack
Account Manager | Luke.Kroack@anm.com | 720-440-6308 (o) | 720-383-0415 (c) – ok to text
8181 E Tufts Ave #510, Denver, CO 80237
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B. Methods and Approach
1. Scope of Services – A brief outline and discussion of the proposed scope of work, relating the
outline provided above and any changes, modifications, or enhancements.
ANM RESPONSE:
At ANM we believe in building relationships and partnerships with our customers that are based on
mutual trust and confidence. The best partnerships are built with the end goal in mind. ANM is uniquely
structured to support the City of Ft Collins with enterprise Cisco networking support, to design and
implement solutions, and to support you at every step into a stronger future. With an ANM team on the
job, you can be assured that the Cisco network infrastructure that is critical to success now and in the
future operates at peak performance. ANM’s sales and engineering teams are highly qualified and trained
to offer expertise in Enterprise Networking, Security, Data Center, and Collaboration.
As the region’s premier IT service provider, ANM offers its customers expertise in key Practice Areas.
Almost 70 percent of ANM’s business is conducted with education, state and local government entities,
which provides us the understanding of unique requirements of education, state, and other government
customers. Our sales and engineering teams help public sector customers align technology solutions with
the end goal in mind of offering better citizen services.
ANM has provided services in CO for approximately 3 years. Over that period of time, due to strong
engineering and great customer care, we have established strong working relationships across a number
of large school districts and other public sector organizations. Our approach is very simple;
1. We focus on a limited number of manufacturers, therefore, we provide the best sales,
architecture, design, implementation and operation support.
2. Cisco is our primary solution partner, and as such, we provide superior support for Enterprise
Networking, Security, Data Center, and Collaboration Solutions. We provide expertise in almost
every major Cisco technology.
3. Our strong technical sales team is able to immediately address most remedial Cisco Architectures.
Additionally, we have six dedicated Solution Design Engineers that will assist the City with deep-
dive architecture and design sessions.
4. Once we have arrived to a solution, ANM has a well-defined Project Management Office (PMO)
that will assure that the project meets the defined business and technical objectives.
5. Our strong implementation team is capable to deploy all of the ANM designed solutions.
Presently, we have engineers certified in 17 CCIE competencies, 12 of which are in CO.
6. ANM provides 30 days of post implementation support (ANM managed services) at no additional
cost to the City.
7. Additionally, ANM provides full managed services for all of the core architectures (Enterprise
Networking, Security, Data Center, and Collaboration).
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2. Sustainability – All qualified consulting firm/teams participating in the submitted proposal are to
explain briefly what their organization does in the way of a Sustainability Plan as a subset of this
section. This is to include as a minimum what you do in the way of use of materials, equipment,
vehicles, fuel, recycling, office practices, etc. as an organization that demonstrates leadership and
that you “walk the talk” in regard to sustainable practices within your own organization.
ANM RESPONSE:
At ANM we believe in resource sustainability and giving back to the community as a whole. We practice a
paperless office policy and recycle the paper we do use. In our continued efforts to go paperless, we have
moved several internal processes including new hire on-boarding to an all-electronic process. Beyond
paper recycling we recycle cardboard shipping containers, plastic and aluminum. For used computing
equipment we have a depot that destroys hard drives and recycles all other parts including batteries.
Majority of our employees are encouraged to work from home and only travel to office on an as needed
basis.
C. Firm Qualifications and Experience
1. General qualifications and the history of your firm and staff proposed to perform the work on these
projects. Particular emphasis should be placed on experience at the Cisco certified professional network
engineering level with;
ANM RESPONSE:
Advanced Network Management Inc. (ANM), founded in 1994, has grown to 110+ full-time employees
today. ANM has consistently grown over the last 23 years and has built a reputation for having the Rocky
Mountain region’s top engineering talent. In 2016 we were named CRN’s 9th fasting growing consulting
services provider in the nation and Cisco’s territory partner of the year. ANM employs about 70+
engineers who carry the highest levels of engineering certifications from each of our industry-leading
manufacturer partners, including certification combinations that are only matched by much larger
consulting organizations. We currently have 17 Cisco Certified Internetworking Experts (CCIE)
certifications on staff and 30+ Cisco professional level certifications. We have over 50+ employees in
Colorado including several engineers with professional and expert level certifications. As of today, 12 of
our 17 CCIE level certifications are held by employees based in Colorado. We are moving into a new
Denver office in the Denver Tech Center (DTC) area that is over 14000 SF, including a 2100 SF staging and
warehouse facility. The new space will also allow ANM to expand its Customer Service Center (CSC) that
provides 24x7 network and application monitoring for customers.
With experienced technical leadership, solid financial management, and community involvement, ANM
has become a recognized leader in the Information Technology industry in the Rocky Mountain region.
ANM has grown consistently over 50% YOY for the last 3 year with over 70% of this growth coming from
Cisco related services for hardware and software.
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a. Analysis, engineering, consulting and implementation of converged network services – VoIP telephony,
ANM RESPONSE:
ANM is a Cisco Gold Partner with Masters Collaboration Certification, which is the highest Cisco
partner-level certification related to Unified Communication / VoIP Telephony. In order to be a
Master’s Collaboration Partner, you have to complete a 2 day onsite audit with Cisco where Cisco
evaluates each and every aspect of your service delivery. This audit extends to project management,
implementation planning and post project support; ANM passed this audit last year and was rated
among one of the top organizations in the country for telephony consulting. Cisco VoIP and Cisco
Collaboration is one of our oldest practice areas dating back in 2001, we have numerous
implementations ranging anywhere from handful of phones to organizations with several thousand
handsets. We have 7 Voice-CCIE staff members and another 20 engineers with Cisco telephony skills
and certifications. Our design and engineering team are experts on CUCM, UCS, Unity Connection,
multicast paging, call recording and UCCX Express contact center with ACD and IVR functionality
including scripting, CTI and data base integration. Our practice also offers a detailed pre-deployment
readiness assessment for VoIP including analysis, engineering and consulting around the
infrastructure and processes needed for a successful VoIP rollout.
Project Examples: Here are a few examples of projects where ANM completed a migration to Cisco
Telephony from a legacy platform:
Andrew Wommack Ministries (Colorado Springs, CO) – This project encompassed two campus with
500 phones and several global remote offices with additional hundreds of phones. ANM replaced
older PBX phone systems with new Cisco UCS servers with all the core applications. We deployed
CUCM, Unity Connection and UCCX Express contact center with 80 contact center agents including
advanced recording workforce management features for this customer.
Westerra Credit Union (Denver, CO) – This project encompassed replacing the existing Avaya PBX
with Cisco Telephony and call center. This included a rollout of hundreds of phones with a mid-size
call center. We also completed an integration of the contact center platform with the banking
applications.
Janus Capital (Denver, CO) - This project encompassed replacing the existing Avaya PBX with Cisco
Telephony for all of Janus’s locations in the US. We are still in the middle of this deployment with over
1000 phones being replaced with a target of replacing 2000+ phones by end of this year.
b. Upgrading of existing network system application components such as CUCM, UCS, Unity Connections,
multicast paging, call recording and UCCX Express contact center with ACD and IVR functionality including
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scripting, CTI and data base integration;
ANM RESPONSE:
ANM has a large base of Cisco telephony customers in Colorado, New Mexico and Texas. A lot of these
customers rely heavily on ANM to upgrade their telephony systems every 2 years as well as help them
complete custom application integrations. We can provide references of several customers where
ANM has handled their upgrades for the last 15+ years.
Project Examples: We would like to provide a few examples of these upgrades where application
integrations for ACD and IVR were a key factor.
Credit Union of Colorado (Denver, CO) - ANM started by performing two assessments. The first was
a technical assessment that evaluated the existing Network, UCS Infrastructure, and collaboration
environment that included CUCM, Unity Connections, Jabber, UCCX (ACD, IVR, CTI, database
integration all in play), Call Recording, and Quality Manager. This assessment resulted in several
recommendations including – Updating the UCS infrastructure where the collaboration environment
was hosted, updating QoS policies on the network, updating SRST configs on remote site routers,
upgrading CUCM/Unity/UCCX to 11.5. The second assessment was business related and focused on
how the credit unions customers communicated with the credit union through the call center and
how the agents within the call center addressed the needs of those clients. This assessment resulted
in us redesigning the call flow, integrating UCCX to their financial application, enabling automation
(UCCX knows if someone has a bill due and asks them if they are calling to pay it), introducing
omnichannel solutions such as webchat, and more. ANM first consulted with the business to
understand how the Cisco technology should be applied to meet their business objectives, designed
the proper deployment, did all the configuration and deployment, trained the end-users (a lot of focus
on training from CAD to Finesse), and project managed the entire project.
Jefferson County Schools – Cisco phone system version major upgrade for the centralized system to
provide telephony to all schools (10,000+ Phones).
Hensel Phelps Construction - Cisco phone system version major upgrade and post-cut support
Colorado Department of Natural Resources – Phones system version major upgrade and post cut
support.
c. Network architecture and implementation of QoS, IOS configurations and upgrades, ACLs; VLANs,
trunking, OSPF, EIGRP and BGP routing, and SRST;
ANM RESPONSE:
Our Enterprise Networking Practice consists of highly trained and certified engineers who specialize
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in design and implementation of Routing, Switching, and Wireless projects with complex
configurations and major hardware upgrades. ANM handles these projects with a consulting approach
and uses the opportunity to upgrade hardware as a means to achieve optimization. Our Enterprise
Networking Architects invest a lot of time in continuous learning to make sure we are up to date on
the newest technologies and help our customers optimize their networks during these upgrades. The
goal of this key practice area is to help customers improve their core infrastructure and enhance
performance of business applications. ANM engineering team is an expert on all the technologies
listed in this category by the City and we can provide several customer examples of deployments
involving these technologies.
Project Example:
Colorado Governor’s office of Information Technology (OIT) – ANM lead the next generation secure
network for OIT to provide centralized services across all of the agencies securely. This project
entailed new configuration of Cisco Identity Services Engine, integration with their Identity
management, integration with their Network security appliances (Palo Alto firewalls), implementation
of centralized wireless, and implementation of centralized network policy (including Prime
Infrastructure)
Colorado Department of Transportation Traffic Operations Center – Large MPLS fiber network
providing services across the state of Colorado. ANM has been instrumental in the design and
modernization of the next generation network with a large focus on reduction of broadcast domains
to reduce risk.
Colorado Department of Public Health and Environment – ANM performed design and
implementation of a full IP network refresh
d. Familiarity with (Cisco) virtualized software appliances (applications);
ANM RESPONSE:
ANM has been an early adopter of the Cisco virtualized appliances and made significant investments
in training for our Cisco enterprise engineering team’s growth and future advancement. We view
Cisco advanced technology solutions is the cornerstone future of the IT industry. ANM has several
successful deployments of Cisco ACI, Cisco ISE and Cisco iWAN and Hyper Flex. It is important to note
that the virtualized software appliances are part of the overarching architectures. ANM engineering
team is highly skilled in Prime, Collab and iWAN as well. We are happy to provide customer references
or technical workshops to the City to demonstrate our expertise in rollout of architecture that require
virtualized software appliances.
Project Examples:
Boulder Community Health – This Identity Services Engine (ISE) deployment covers BCH’s two main
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sites as well as 33 clinic locations. The projects main goal is a policy management solution designed
to grant network access to both users and the equipment being connected. ANM recommended ISE
with URL Filtering, DNS Security Intelligence and AMP (anti-malware) which gives BCH greater visibility
to eternal threats.
Southwest Federal Credit Union – Cisco HyperFlex – The goal of this project was to replace end of live
rack server equipment and legacy storage with a simple, efficiently and adaptable Hyper Converged
System . ANM was able to condense two full racks of servers and storage into 6U of Cisco Hyper
Converged Architecture. It combines the software-defined networking and computing power of Cisco
UCS with the Cisco HyperFlex HX Data Platform.
Liberty Media – Identity Services Engine (ISE) Guest Access and profiling
Colorado Judicial Department – Idenitity Services Engine (ISE) BYOD security initiative
Sky Ute Casino – HyperFlex deployment to replace legacy server and storage architecture
e. Managed network services (monitoring and remote intervention);
ANM RESPONSE:
ANM’s portfolio of Managed Services offers proactive solutions for mitigating potential problems while
providing insight into the comprehensive health and security of the City of Ft Collins network. With ANM
operating as your extended IT team, you will receive the highest level of IT expertise. City of Ft Collins will
be able to count on ANM for these practical ways to help ease the load for the City of Ft Collins IT
environment:
Availability Monitoring
Performance Reporting
Incident Management
Patch Management
Change Management
Extended IT Functionality
Quarterly Business Reviews
Strategic IT Planning
Managed Services Team qualifications: The skills and qualifications of the Managed
Service team are not only deep but also very broad in capability. This high level of
technical ability enables ANM to always get the right resource on the right problem at
the right time. Please keep in mind that these team members are completely separate
from the deployment and design teams and are 100% dedicated to Managed Services.
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2 x CCIE
2 x CCNP
9 x CCNA
Various other industry certifications such as MCSE / MCSA / CompTIA
Security and Networking, as well as VMWare and EMC certifications.
ANM’s Managed Services Methodology:
ANM’s Managed Services methodology is built around a practice of comprehensive monitoring to provide
proactive maintenance. This approach helps IT teams fix issues before they can cause any major outages.
Our customers benefits in many ways, including the following from this methodology:
Minimized Downtime
Risk Reduction
24-7 Servicing from Certified Experts
Peace of Mind
• Moves/Adds
/Changes
• Committed SLA
• Preventative
• System & Log
Reviews
• Patch
Management
• Priority (1/2/3)
• 24x7 (P1/P2)
• No customer
intervention
• Proactive
• 24x7
• Comprehensive
MONITORING INCIDENTS
DAILY
OPERATIONS
MAINTENANCE
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Seamless Post Implementation Transition
f. Preparing and updating Visio and associated network documentation; as-builts;
ANM RESPONSE:
ANM offers no cost design engineering across all of our practice arias. Our Solution Architects are
trained in MS Visio and build out diagrams using actual device icons for all projects. Our team will
utilize layouts, project management flowcharts and network diagraming tools. Before any project is
closed our deployment teams will deliver as built documentation and will verify or adjust the Visio
diagrams as part of that documentation.
Project Example:
This is a sample Visio design of a recent ACI deployment
g. PRIME;
ANM RESPONSE:
We have successfully deployed several projects around implementation, configuration, monitoring,
supporting and migration of prime infrastructure environments. This includes various platforms,
versions and architectures. We have been able to help Customer’s leverage prime infrastructure to
plan, build, deploy, and monitor Cisco infrastructures. With our knowledge and experience on Prime
Infrastructure we can take Cisco and ANMs best practice configurations to provide an optimal and
reliable Prime Infrastructure environment.
Project Examples:
Sandia Casino (Albuquerque, NM) – Sandia Casino is one of the largest Casinos in New Mexico and
the goal of this project was to add increased security and visibility into the Casino network
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environment. ANM designed, installed and configured the PRIME collector appliance within the full
network. This included a complete network discovery and ended all devices being added to the PRIME
environment.
New Mexico State University (Las Cruces, NM) – ANM has done the last two PRIME major upgrades
for NMSU. This includes tuning and auditing to make sure all devices and information is reflected
accurately in prime.
Colorado Department of Corrections – ANM completed the Cisco Prime deployment at CDOC to
provide simplified management of wireless and wired networks.
h. Wireless network analysis, engineering and implementation;
ANM RESPONSE:
Our Enterprise Networking Practice consists of highly trained and certified engineers who specialize
in implementation of Wireless projects for campus WLAN, P2P and P2MP. This includes spectrum
analytics and design for wireless expansion and new installations.
Project Example:
Boulder Valley School District – Wireless Replacement - ANM started by responding to an RFP and
completing Wireless assessments for the customer. ANM first consulted with the business and faculty
to understand how the Cisco wireless technology should be applied to meet their business and
education objectives. The next step was a technical assessment that evaluated the existing Network
and Wireless Access Points over 55 school locations. This assessment resulted ANM deploying Cisco
Wireless over all campuses for 30,000 students.
Jefferson County Schools – Ongoing wireless support and maintenance
Agrium – Ongoing Wireless Assessments and future planning
i.IPv6 implementation and migration;
ANM RESPONSE:
ANM is very fortunate to have Sr. Network Engineering staff with experience supporting IPv6
environments from both the service provider side and the Cisco partner side of the industry. These
projects include successfully deploying new address plans and implementation, configuration,
monitoring, supporting and migration of IPv6 on a MPLS backbone, 6PE and 6VPE. We are very
confident we have the team in place to support IPv6 for the City of Ft Collins
Project Example:
Cricket Wireless/ATT - IPv6 - This project was for designing new address plans for various platforms,
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versions and architectures like Dual stack IPv6 deployment on a non MPLS segment.
Nelnet – ANM recently aided the Nelnet IT team with architecture, design, and implementation plan
of IPv6.
University of Colorado, Denver - ANM recently aided the CU Denver IT team with architecture, design,
and implementation plan of IPv6.
j. Cyber Security – ACS, NAC, NAM, WCS, ASA;
ANM RESPONSE:
The ANM Security Practice is built around the methodology to provide customers with a holistic view
of the secure infrastructure framework. ANM’s CISSP certified engineers have the ability to provide
complete security assessments including review of infrastructure and applications. ANM incorporates
security into the DNA of every project, customizing solutions that reduce risk and increase the ability
to adapt and respond to an evolving threat landscape. To ensure the highest level of security for
customers, ANM offers a comprehensive and dynamic solution. Achieving such a solution requires
expertise and safeguards across three key areas: people, processes, and technology.
Comprehensive security strategy across the three key areas requires a focus that is far broader than
technology alone. ANM’s team of dedicated and certified security practitioners approach security
from a holistic perspective and provide solutions that equip customers with the ability to protect,
detect and respond to security risks. We work strategically with our customers to architect effective
policies, procedures and solutions that facilitate an effective Information Risk Management Program.
This approach makes ANM a leader in security solutions that lead to successful outcomes for several
enterprise clients.
Project Examples:
Albuquerque Public Schools - ASA- We designed, deployed and supports an active/active data center
solution utilizing Cisco ASA5585s and Firepower 8360s providing 20Gbps of firewalling along with IPS,
AVC and Malware (AMP).
PNM Resources - Cisco ACS to ISE Migration. We migrated their existing HA ACS implementation to
ISE for TACACS+ services and to prepare them for a full ISE implementation for wired, wireless, guest,
etc.
Large Utility Companies –Firewall- We have worked extensively with several utility companies to help
secure their environments to prepare for NERC CIP v5 regulation deadlines. These solutions typically
involve highly secure firewall, IPS, Malware perimeters. The security environment extends into every
substation with a combination of Cisco ASA firewalls running Firepower, Cisco Connected Grid Routers
and Cisco Connected Grid Switches to provide highly reliable and secure environment for their critical
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infrastructure.
Happy State Bank – WSA, ESA, ASA- We have worked with HSB for many years and have been engaged
in many security related projects. This includes a data center firewall solution, introducing firewall
and NGIPS into the data center. We also worked with them to deploy Edge firewalling, Bomgar for
secure desktop management, Ironport WSA web security and Ironport ESA email security and email
encryption solutions.
k. Data center infrastructure; NEXUS; 4900M; 6500; ACI.
ANM RESPONSE:
At the heart of every thriving City is an IT infrastructure that includes a powerful data center that
effectively manages information and streamlines business processes. ANM’s Enterprise Data Center
Practice consists of highly trained and certified engineers who specialize in design and implementation
of ACI, Cisco Nexus Data Center Switching (10GbE, FCoE, and FC), Server Virtualization (Cisco and
Hyper-V), Desktop Virtualization (VMware and Citrix), Server, Storage, Back Up, and Disaster Recovery
Planning. CISCO is our exclusive go to market partner for Data Center Solutions and we have delivered
more ACI deployments than any other Cisco partner in CO. Below are a few our recent deployment
customers.
Project Examples:
San Juan Regional Medical Center – ANM recently partnered with SJRMC to perform two Nexus
projects. The first project was a consolidation of EOL core networking equipment in the production
data center. ANM installed 5k data center aggregation switches in the Fiber Channel data center core.
The next phase of the project was to install N9K core for connecting 7 different storage arrays
Other recent Data Center projects:
Jefferson County Schools
Colorado Judicial Department
University of Colorado, Denver
Colorado Springs Utilities
Vail Valley Medical Center – Turn up of a new data center and complete Cisco ACI Migration
State of Colorado (OIT, Department of Corrections, Secretary of State)
Denver Water – Cisco ACI Roll-out
Douglas County Schools – Complete Data center migration
l. Ability to work collaboratively and cooperatively in a team environment having the NetComm Team as
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decision-maker;
Include resumes of staff, listing professional certifications held, such as:
a. Cisco CCDE
b. CCNA, CCNP and CCIE, noting applicable specialty area
c. CWSP
d. CISSP
e. VCAP (Cisco), noting applicable specialty area
f. MS-SQL, .NET, or Oracle database applications
ANM RESPONSE:
ANM’s team environment mythology for collaboratively and cooperatively working with the
NetComm team is broken up into three groups.
Group#1 is the Account Management and Presales team. The team members partnering with the
NetComm team will be Sr Account Managers Luke Kroack and Brian von der Heydt. Luke and Brian
are backed by a team of Design Engineering resources including James Arnold (Collaboration), Brian
Pitts (Network and Security) and Matt Good (Data Center).
Group#2 is the Project Mangement led by ANM Partner and CCIE Aman Arora. Aman has assigned
Patricia Barton as the key Project Manager for NetComm. Below is a short Bio on Patricia and
examples our PM methodology and Project Plan our PMO team would use for a voice upgrade.
Patricia Barton, PMP, ITIL Expert; COBIT: Patricia is one of most senior project managers at ANM. She
is an innovative leader in both private and public sectors with knowledge in the disciplines of
information security, information technology, IT service management, project management, business
process modeling, and fiscal oversight.
Group#3 is the Deployment Team led by Adam Ordal (Networks and Data Center) and James
Arnold (Collaboration). Adam leads a very deep bench of engineers who will can accommodate
NetComm’s timelines. Here is a short background on Adam along with a list of engineers that will be
assigned to support NetComm.
Adam Ordal, CCIE# 42464: VCAP DCA, DCV, and NV: Adam is the Director of our Borderless
Networking practice and Data Center practice at ANM and is a subject matter expert (SME) for Cisco
Routing, Switching & Data Center Switching. Adam has extensive experience working with large school
districts in Colorado & New Mexico and brings a lot of expertise to this project.
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ANM Project Flow Methodology Example:
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ANM Project Plan Example:
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Below is a subset of our team of engineers and staff members that may be assigned to the City of
Ft Collins. We have listed key certifications and are happy to provide full resumes for any ANM staff
members upon request.
Location First Name Last Name Certification Description
CO Corby Allred CCNP R&S, CCNA Wireless, CCNA R&S
CO Garrick Barnett CCNP, CCNA
CO Eddie Noell CCNA
CO Brian Pitts CCNP, Cisco ACI & Nexus Certified
CO Jason Jaques CCIE-R&S, CCIE-V, CCNP-V, CCDP, CCDA, CCNA Wireless
CO Raminder Mann CCIE-Collaboration, CCNP-R&S, CCNA
CO Adam Ordal
CCIE-DC, CCNP-DC, CCNP-R&S, CCNA-DC, CCNA-R&S,
VCAP DCA, DCV, and NV
CO Goran Velickovski Cisco Sales Expert, CCNA
CO Luke Kroack Cisco Sales Expert
CO James Arnold CCIE-Collab, CCNP-R&S, CCNP-Voice, CCDA, CCNA-R&S,
CO Andrew Bormann
CCIE-DC, CCIE-R&S, CCIE-Security, CCNP-R&S, CCDA,
CCNA-R&S, CCNA-Voice,
CO Hitesh Chhabra CCIE-Security, CCNA-Security
CO Jeff Gray CCNP-DC, CCDP, CCDA, CCNA-R&S
CO Prashant Sehgal CCNA-R&S
CO Brian von der Heydt Cisco Sales Expert
CO Paul Dackiewicz CISSP
CO Chris Hammer CISSP
CO Matt Good VCP
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CO Vance Krier CCIE-Collaboration, CCNP-R&S, CCDP, CCDA, CCNA-R&S
CO Monty Majszak CCIEx2 #9354 (R/S,Collab) & Contact Center Specialist
CO Scott Beauton CCIE - RS
NM Javier Gonzalez CCNA Routing and Switching
NM Matt McCool CCIE CCNP –CCNA - ITIL Foundations – VTSP - VSP
NM Timothy Harrison CCNA, CCDA, CIPT
NM Wisam Ismael CCNP R&S, CCNP - Voice, CCNA, CCDA
NM John Kingsolver CWSP
NM John Gallow CCNA R&S, CCNA Wireless
NM Klaus Mueller Cisco Voice Over Frame Relay (#640-647)
NM Dylan Marlow CCNP-R&S, CCNA
NM Dustin McGlasson CCENT
NM Christopher Perkins CCNA-R&S, CCNA-Security
NM Kyle Petree CCNA-R&S, CCNA-Wireless
NM Alan Smith CCNA R&S
NM Jeremy Stephens CCNP-DC, CCNA-DC, CCNA-R&S, CCNA-Security
NM Rebecca Baca CCNP R&S, CCNA R&S, CIPT
NM Andrew Garcia CCNA Voice, CCNA R&S
NM Patrice Vigil Cisco Sales Expert
NM Glen Wagner CCNP - Security, CCNP-R&S, CCNA-R&S, CCNA-Security
NM Adam Myers CCNA-R&S
Include any recommendation/commendation letters received for past projects. Please also indicate
the longevity of your senior staff with your firm and your plan to providing a long-term staffing
commitment to the City over the 5-year term of the contract.
ANM – City of Ft Collins – Network Pro Services - RFP
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ANM RESPONSE:
Due to a high level of employee satisfaction, resulting in extraordinary levels of staff retention, and a
controlled-growth business model City of Ft Collins can expect to see the same ANM staff members
assigned continually to their projects. In 2016 the Denver Post named ANM the #1 best places to work
in our market segment. We are proud to have several Cisco Sr. engineering resources that have been
with ANM for over 10 years. ANM continues to build a staff of Cisco experts with ever increasing
breadth and depth in technology solutions. ANM’s engineering team works closely with our customers
to design and install innovative requirement-driven solutions and provides day-to-day support to
ensure the investment is sustained or a long term partnership.
2. A list of similar projects completed and at least three detailed project descriptions for similar projects
completed in the last five years.
ANM RESPONSE:
Please reference project description responses under technology practice areas. ANM is a very strong
technical consulting organization and we wanted to align our responses to the technology areas to
make sure we provide the details and examples for each area. We are happy to provide more details
on any of the projects listed Section B.
3. Provide references and/or testimonials from at least three projects that have been completed within
the past five years and have involved the staff proposed to work on City projects.
ANM RESPONSE:
1. Douglas County School District – Ian Purdue – Network Manager– (720)-433-0060
ian.purdue@dcsdk12.org
2. State of Colorado
a. Dept of Corrections – Ron Wiseman – OIT IT Manager – (719)-429-1114
ron.wiseman@state.co.us
b. Office of Information Technology (OIT) – Bernadette Pasillas – Network Manager - (303)
764-7776 bernadette.pasillas@state.co.us
c. Dept of Public Health and Environment – Roy Riggin – IT Manager - (303) 692-2252
roy.riggin@state.co.us
d. Judicial Department – Piotr Nowakowski – Senior Network Engineer - (720) 625-5000
piotr.nowakowski@judicial.state.co.us
3. Jefferson County School District – Hilary Young - Director, Infrastructure - (303) 982-2522
hyoung@jeffco.k12.co.us
4. University of Colorado, Denver – Piotr Artwich – Manager, Networks – (303) 724-7878
Piotr.artwich@ucdenver.edu
5. Hensel Phelps Construction – Dawood Alagha – IT Manager (970) – 352 -6565
dalagha@henselphelps.com
ANM – City of Ft Collins – Network Pro Services - RFP
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4.Provide an outline describing your approach to customer satisfaction as a Professional Services Provider.
ANM RESPONSE:
ANM is very proud of our 95% customer Satisfaction rating. ANM follows up every project and trouble
ticket with a customer survey. ANM completed 12,123 customer tickets in 2016 and closed 328
projects and achieved the 95% customer satisfaction rating as an average on all the surveys. Every
employee at ANM has customer satisfaction as part of their bonus structure to emphasize the
importance of customer service throughout the organization. Our approach is engineering excellence,
customer service and a fun and rewarding organizational culture. We are responsive and committed
to our client’s success. Together we strive to build long lasting partnerships.
D. Availability
1. Describe the availability of project personnel to participate in this project in the context of the
consultant firm’s other commitments.
ANM RESPONSE:
ANM’s has a very strong reputation in the market place for commitment to customer service. ANM
management team consistently monitors our engineering workload and makes hires to maintain
availability. ANM typically starts a project within 2-3 weeks of receiving the purchase order but we
also maintain availability to start sooner in time critical situations. ANM is available to begin our
partnership with the City of Ft Collins right away. This includes responding to work tickets and
scheduling meetings for design projects. We assure the City that we do have appropriate staffing
levels to take on their project and support workload.
AS PART OF YOUR PROPOSAL RESPONSE UNDER “AVAILABILITY”, PLEASE INDICATE YOUR AVAILABILITY
FOR ON-SITE INTERVIEW IN FORT COLLINS, COLORADO THE WEEKS OF MAY 1 AND MAY 8, 2017 IN THE
EVENT YOU ARE INVITED FOR AN ORAL INTERVIEW ROUND.
ANM RESPONSE:
ANM leadership and sales support team will be available for an onsite oral interview between these
dates.
May 1st to May 9th 9AM to 5PM Monday to Friday each week.
E. Team Profile
1. Who is on your proposed Project Team for the City
ANM RESPONSE:
ANM will have the following team assigned to the City for day to day sales and support:
ANM – City of Ft Collins – Network Pro Services - RFP
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Sr. Account Managers: Luke Kroack and Brian von der Heydt
Inside Sales Support: Cindy Thovson
Pre-Sales and Design Engineering Resources: James Arnold (Collaboration), Brian Pitts (Network and
Security) and Matt Good (Data Center).
Implementation & Support Team: ANM consists of 110+ employees over 5 office locations. We
anticipate team members from our Denver office will have the skill sets required to meet the needs
of any City of Ft Collins projects that may arise from this support contract. In section C-1-L we have
listed a subset of our 75+ technical team members. Full resumes are available upon request. ANM
assigns engineering resources based on availability at the time of the project. However, every effort
is made to keep the teams consistent among projects. As the City gets to work with various
engineering team members, we will form partnerships between our engineers and the Netcomm staff
and provide City the option to request certain engineering team members.
F. Rates/Fees
1. Provide a schedule of rates for professional services staff your firm anticipates utilizing to
complete work described in the Scope of Services section above. Include all pertinent
modifications of service rates related to the conditions of service delivery such as those
illustrated in the following example:
ANM RESPONSE:
Rates/Fees rates
Technician (Low voltage cabling, cable management, equipment racking and basic installation) $90
Systems, Voice, and Network Engineer $125
Senior Systems, Voice, and Network Engineer $160
Subject Matter Expert - CCIE $195
Application Development $185
Cloud Solutions Consulting, Programming, Integration, Support $195
Cloud Solutions Consulting, Programming, Integration, Support $215
ANM – City of Ft Collins – Network Pro Services - RFP
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Service Rate Modifiers
After Hours Holiday or Weekend Service
Technician (Low voltage cabling, cable management, equipment racking and basic installation) $120
Systems, Voice, and Network Engineer $160
Senior Systems, Voice, and Network Engineer $200
Subject Matter Expert - CCIE $250
Application Development $240
Cloud Solutions Consulting, Programming, Integration, Support $240
Service Rate Modifiers
Colorado Per Diem Rate
Statewide (CO) lodging + meals and incidentals $255.00 per night per person
Outside of Colorado Based on actual cost
Service Rate Modifiers
Travel Charge
ANM will not charge City of Ft Collins any travel fees for trips to Ft. Collins.
Service Rate Modifiers
ANM Managed Services:
The pricing table below provides monthly re-occurring pricing for ANM managed services. These services
are relevant to this RFP as they are designed to provide operation and optimization support of Cisco
Solutions.
ANM Managed Services Pricing
Monthly Cost Not to
Exceed (Per Device)
Collaboration
Voice Gateways (PRI/T1/SRST/SIP) $62.50
ANM – City of Ft Collins – Network Pro Services - RFP
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Analog Gateways(VG224) $25.00
IP Phone $7.00
Telepresence Endpoints $12.50
Voicemail Box $1.50
Jabber Client $1.50
VG202,204, ATA $5.00
Contact Center Express Agents $31.25
Network Infrastructure
Firewall $250.00
Remote Location Firewall for Site to Site VPN $150.00
Core Switches / Routers (Layer 3) $187.50
Access Switches (Layer 2) $31.25
Wireless LAN Controllers $81.25
Wireless Access Points (Meraki or Controller managed Cisco) $6.25
Autonomous Wireless Access Points (including FlexConnect) $25.00
F5 BIG-IP Load Balancers $187.50
GTM $187.50
LTM $187.50
Video Surveillance
Surveillance Servers / Appliances (Physical Servers) $125.00
Surveillance Server Applications (VSOM) $187.50
Surveillance Server Applications (VSM, Maps, etc) $93.75
IP Cameras $10.00
Analog Encoders $25.00
Server / Data Center Infrastructure
vCenter (Per instance) $312.50
ANM – City of Ft Collins – Network Pro Services - RFP
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Virtual Servers – Host $93.75
Virtual Servers - Guest $187.50
Physical Windows Server $187.50
Physical Windows Server $250.00
Storage/Hyperflex (per Host) $187.50
Fiber Channel Switch / MDS $125.00
Data Center ACI 2 Spines and 3 APIC Controllers $250.00
Data Center ACI Leaf $50.00
Definitions
Sustainable Purchasing is a process for selecting products or services that have a lesser or reduced
negative effect on human health and the environment when compared with competing products or
services that serve the same purpose. This process is also known as “Environmentally Preferable
Purchasing” (EPP), or “Green Purchasing”.
ANM RESPONSE: Acknowledged and Complies
The Triple Bottom Line (TBL) is an accounting framework that incorporates three dimensions of
performance: economic, or financial; environmental, and social. The generally accepted definition of
Andrew Savitz for TBL is that it “captures the essence of sustainability by measuring the impact of an
organization’s activities on the world…including both its profitability and shareholders values and its
social, human, and environmental capital.”
ANM RESPONSE: Acknowledged and Complies
REFERENCE EVALUATION (TOP RATED FIRM)
The Project Manager will check references using the following criteria. The evaluation rankings will be
labeled Satisfactory/Unsatisfactory.
QUALIFICATION
STANDARD
Overall Performance Would you hire this Professional again? Did
they show the skills required by this project?
Timetable Was the original Scope of Work completed
within the specified time? Were interim
deadlines met in a timely manner?
Completeness Was the Professional responsive to client
needs; did the Professional anticipate
ANM – City of Ft Collins – Network Pro Services - RFP
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problems? Were problems solved quickly and
effectively?
Budget Was the original Scope of Work completed
within the project budget?
Job Knowledge
a) If a study, did it meet the Scope of Work?
b) If a Services Agreement, were services
delivered in a timely and efficient manner, and
were problems corrected quickly and
effectively?
ANM RESPONSE: Acknowledged and Complies
Compensation and Contract Process
A. After contract award, progress invoices shall be billed in monthly installments, subject to review
and approval by the City’s Project Manager. City payment terms will be Net 30 Days from receipt
of invoice.
ANM RESPONSE: Acknowledged and Complies
B. The selected Professional shall be expected to sign the City’s standard Professional Services
Agreement prior to commencing Services (see sample attached to this Proposal).
ANM RESPONSE: Acknowledged and Complies
C. The City reserves the right to award directly as a result of the written proposals. The City may or
may not opt to conduct oral interviews.
ANM RESPONSE: Acknowledged and Complies
D. The City reserves the right to negotiate with any vendor as determined at the City’s sole
discretion. The City reserves the right to reject any or all proposals, and to waive any irregularities.
ANM RESPONSE: Acknowledged and Complies
ANM – City of Ft Collins – Network Pro Services - RFP
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ANM – City of Ft Collins – Network Pro Services - RFP
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EXHIBIT B
(Sample only)
PROFESSIONAL SERVICES AGREEMENT
WORK ORDER TYPE
THIS AGREEMENT made and entered into the day and year set forth below by and between THE CITY OF
FORT COLLINS, COLORADO, a Municipal Corporation, hereinafter referred to as the "City" and , hereinafter
referred to as the "Professional".
WITNESSETH:
In consideration of the mutual covenants and obligations herein expressed, it is agreed by and between
the parties hereto as follows:
1. Scope of Services. The Professional agrees to provide services in accordance with any project Work
Orders for , issued by the City. A blank sample of a work order is attached hereto as Exhibit "A", consisting
of ( ) pages and is incorporated herein by this reference. A general scope of services is attached hereto as
Exhibit “B", consisting of ( ) pages and is incorporated herein by this reference. The City reserves the right
to independently bid any project rather than issuing a Work Order to the Professional for the same
pursuant to this Agreement. Irrespective of references in Exhibit A to certain named third parties, the
Professional shall be solely responsible for performance of all duties hereunder. The term “Work” as used
in this Agreement shall include the services and deliverables contained in Exhibit A and any Work Orders
issued by the City.
2. The Work Schedule. The services to be performed pursuant to this Agreement shall be performed in
accordance with the Work Schedule stated on each Work Order.
3. Time of Commencement and Completion of Services. The services to be performed pursuant to this
Agreement shall be initiated as specified on each Work Order. Time is of the essence. Any extensions of
any time limit must be agreed upon in writing by the parties hereto.
4. Contract Period. This Agreement shall commence, 20 , and shall continue in full force and effect until ,
20 , unless sooner terminated as herein provided. In addition, at the option of the City, the Agreement
may be extended for additional one year periods not to exceed ( ) additional one year periods. Renewals
and pricing changes shall be negotiated by and agreed to by both parties. Written notice of renewal shall
be provided to the Professional and mailed no later than thirty (30) days prior to contract end.
5. Early Termination by City/Notice. Notwithstanding the time periods contained herein, the City may
terminate this Agreement at any time without cause by providing written notice of termination to the
Professional. Such notice shall be delivered at least fifteen (15) days
ANM – City of Ft Collins – Network Pro Services - RFP
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prior to the termination date contained in said notice unless otherwise agreed in writing by the parties.
All notices provided under this agreement shall be effective when mailed, postage prepaid and sent to
the following address:
Professional: City: Copy to:
Attn:
City of Fort Collins
Attn:
PO Box 580
Fort Collins, CO 80522
City of Fort Collins
Attn: Purchasing Dept.
PO Box 580
Fort Collins, CO 80522
In the event of any such early termination by the City, the Professional shall be paid for services
rendered prior to the date of termination subject only to the satisfactory performance of the
Professional's obligations under this Agreement. Such payment shall be the Professional's sole right
and remedy for such termination.
6. Design, Project Insurance and Insurance Responsibility. The Professional shall be responsible for the
professional quality, technical accuracy, timely completion and the coordination of all services rendered
by the Professional, including but not limited to designs, plans, reports, specifications, and drawings and
shall, without additional compensation, promptly remedy and correct any errors, omissions, or other
deficiencies. The Professional shall indemnify, save and hold harmless the City its officers and employees,
in accordance with Colorado law, from all damages whatsoever claimed by third parties against the City
and for the City's costs and reasonable attorney’s fees arising directly or indirectly out of the Professional's
negligent performance of any of the services furnished under this Agreement. The Professional shall
maintain insurance in accordance with Exhibit , consisting of one (1) page, attached hereto and
incorporated herein.
7. Compensation. In consideration of services to be performed pursuant to this Agreement, the City agrees
to pay the Professional on a time and reimbursable direct cost basis designated in Exhibit " ", consisting
of ( ) page(s), attached hereto and incorporated herein by this reference. At the election of the City, each
Work Order may contain a maximum fee, which shall be negotiated by the parties hereto for each such
Work Order. Monthly partial payments based upon the Professional's billings and itemized statements
are permissible. The amounts of all such partial payments shall be based upon the Professional's City-
verified progress in completing the services to be performed pursuant to the Work Order and upon
approval of the Professional's direct reimbursable expenses. Final payment shall be made following
acceptance of the Work by the City. Upon final payment, all designs, plans, reports, specifications,
drawings, and other services rendered by the Professional shall become the sole property of the City.
8. License. Upon execution of this Agreement, the Professional grants to the City an irrevocable license to
use any and all sketches, drawings, specifications, designs, blueprints, data files, calculations, studies,
analysis, renderings, models and other Work Order deliverables (the “Instruments of Service”), in any
form whatsoever and in any medium expressed, for purposes of constructing, using, maintaining, altering
and adding
to the project, provided that the City substantially performs its obligations under the Agreement. The
license granted hereunder permits the City and third parties reasonably authorized by the City to
ANM – City of Ft Collins – Network Pro Services - RFP
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reproduce applicable portions of the Instruments of Service for use in performing services or construction
for the project. In addition, the license granted hereunder shall permit the City and third parties
reasonably authorized by the City to reproduce and utilize the Instruments of Service for similar projects,
provided however, in such event the Professional shall not be held responsible for the design to the extent
the City deviates from the Instruments of Service. This license shall survive termination of the Agreement
by default or otherwise.
9. City Representative. The City will designate, prior to commencement of the Work, its project
representative who shall make, within the scope of his or her authority, all necessary and proper decisions
with reference to the project. All requests for contract interpretations, change orders, and other
clarification or instruction shall be directed to the City Representative.
10. Project Drawings. Upon request and before final payment, the Professional shall provide the City with
reproducible drawings of the project containing accurate information on the project as constructed.
Drawings shall be of archival quality, prepared on stable mylar base material using a non-fading process
to provide for long storage and high quality reproduction. "CD" disc of the as-built drawings shall also be
submitted to the owner in and AutoCAD version no older then the established City standard. The
Professional acknowledges the City is a governmental entity subject to the Colorado Open Records Act,
C.R.S. §§ 24-72-200.1, et seq. (the “CORA”), and documents in the City’s possession may be considered
public records subject to disclosure under the CORA.
11. Monthly Report. Commencing thirty (30) days after Notice to Proceed is given on any Work Order and
every thirty days thereafter, the Professional is required to provide the City Representative with a written
report of the status of the Work with respect to the Work Order, Work Schedule and other material
information. Failure to provide any required monthly report may, at the option of the City, suspend the
processing of any partial payment request.
12. Independent Contractor. The services to be performed by the Professional are those of an
independent contractor and not of an employee of the City of Fort Collins. The City shall not be responsible
for withholding any portion of the Professional's compensation hereunder for the payment of FICA,
Workers' Compensation, other taxes or benefits or for any other purpose.
13. Subcontractors. The Professional may not subcontract any of the Work set forth in the Exhibit A,
Statement of Work without the prior written consent of the city, which shall not be unreasonably
withheld. If any of the Work is subcontracted hereunder (with the consent of the City), then the following
provisions shall apply: (a) the subcontractor must be a reputable, qualified firm with an established record
of successful performance in its respective trade performing identical or substantially similar work, (b) the
subcontractor will be required to comply with all applicable terms of this Agreement, (c) the subcontract
will not create any contractual relationship between any such subcontractor and the City, nor will it
obligate the City to pay or see to the payment of any subcontractor, and (d) the Work of the subcontractor
will be subject to inspection by the City to the same extent as the Work of the Professional.
The Professional shall require all subcontractors performing Work hereunder to maintain insurance
coverage naming the City as an additional insured under this Agreement of the type and with the limits
specified within Exhibit “ ”, consisting of one (1) page attached hereto and incorporated herein by this
ANM – City of Ft Collins – Network Pro Services - RFP
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reference. The Professional shall maintain a copy of each subcontract’s certificate evidencing the required
insurance. Upon request, the Professional shall promptly provide the City with a copy of such certificate(s).
14. Personal Services. It is understood that the City enters into this Agreement based on the special
abilities of the Professional and that this Agreement shall be considered as an agreement for personal
services. Accordingly, the Professional shall neither assign any responsibilities nor delegate any duties
arising under this Agreement without the prior written consent of the City.
15. Acceptance Not Waiver. The City's approval of drawings, designs, plans, specifications, reports, and
incidental work or materials furnished hereunder shall not in any way relieve the Professional of
responsibility for the quality or technical accuracy of the Work. The City's approval or acceptance of, or
payment for, any of the services shall not be construed to operate as a waiver of any rights or benefits
provided to the City under this Agreement.
16. Default. Each and every term and condition hereof shall be deemed to be a material element of this
Agreement. In the event either party should fail or refuse to perform according to the terms of this
Agreement, such party may be declared in default.
17. Remedies. In the event a party has been declared in default, such defaulting party shall be allowed a
period of ten (10) days within which to cure said default. In the event the default remains uncorrected,
the party declaring default may elect to (a) terminate the Agreement and seek damages; (b) treat the
Agreement as continuing and require specific performance; or (c) avail himself of any other remedy at law
or equity. If the non-defaulting party commences legal or equitable actions against the defaulting party,
the defaulting party shall be liable to the non-defaulting party for the non-defaulting party's reasonable
attorney fees and costs incurred because of the default.
18. Binding Effect. This writing, together with the exhibits hereto, constitutes the entire Agreement
between the parties and shall be binding upon said parties, their officers, employees, agents and assigns
and shall inure to the benefit of the respective survivors, heirs, personal representatives, successors and
assigns of said parties.
19. Law/Severability. The laws of the State of Colorado shall govern the construction, interpretation,
execution and enforcement of this Agreement. In the event any provision of this Agreement shall be held
invalid or unenforceable by any court of competent jurisdiction, such holding shall not invalidate or render
unenforceable any other provision of this Agreement.
20. Prohibition Against Employing Illegal Aliens. Pursuant to Section 8-17.5-101, C.R.S., et. seq., the
Professional represents and agrees that:
a. As of the date of this Agreement:
1. The Professional does not knowingly employ or contract with an illegal alien who will perform work
under this Agreement; and
2. The Professional will participate in either the e-Verify program created in Public Law 208, 104th
Congress, as amended, and expanded in Public Law 156, 108th Congress, as amended, administered by
ANM – City of Ft Collins – Network Pro Services - RFP
Page 33
the United States Department of Homeland Security (the “e-Verify Program”) or the Department Program
(the “Department Program”), an employment verification program established pursuant to Section 8-
17.5-102(5)(c) C.R.S. in order to confirm the employment eligibility of all newly hired employees to
perform work under this Agreement.
b. The Professional shall not knowingly employ or contract with an illegal alien to perform work under
this Agreement or knowingly enter into a contract with a subcontractor that knowingly employs or
contracts with an illegal alien to perform work under this Agreement.
c. The Professional is prohibited from using the e-Verify Program or Department Program procedures
to undertake pre-employment screening of job applicants while this Agreement is being performed.
d. If the Professional obtains actual knowledge that a subcontractor performing work under this
Agreement knowingly employs or contracts with an illegal alien, the Professional shall:
1. Notify such subcontractor and the City within three days that the Professional has actual knowledge
that the subcontractor is employing or contracting with an illegal alien; and
2. Terminate the subcontract with the subcontractor if within three days of receiving the notice required
pursuant to this section the subcontractor does not cease employing or contracting with the illegal alien;
except that the Professional shall not terminate the contract with the subcontractor if during such three
days the subcontractor provides information to establish that the subcontractor has not knowingly
employed or contracted with an illegal alien.
e. The Professional shall comply with any reasonable request by the Colorado Department of Labor
and Employment (the “Department”) made in the course of an investigation
that the Department undertakes or is undertaking pursuant to the authority established in Subsection
8-17.5-102 (5), C.R.S.
f. If the Professional violates any provision of this Agreement pertaining to the duties imposed by
Subsection 8-17.5-102, C.R.S. the City may terminate this Agreement. If this Agreement is so
terminated, the Professional shall be liable for actual and consequential damages to the City arising
out of the Professional’s violation of Subsection 8-17.5-102, C.R.S.
g. The City will notify the Office of the Secretary of State if Professional violates this provision of this
Agreement and the City terminates the Agreement for such breach.
21. Special Provisions. Special provisions or conditions relating to the services to be performed pursuant
to this Agreement are set forth in Exhibit " " - Confidentiality, consisting of one (1) page, attached hereto
and incorporated herein by this reference.
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ANM – City of Ft Collins – Network Pro Services - RFP
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ANM – City of Ft Collins – Network Pro Services - RFP
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EXHIBIT
INSURANCE REQUIREMENTS
1. The Professional will provide, from insurance companies acceptable to the City, the insurance coverage designated
hereinafter and pay all costs. Before commencing Work under this bid, the Professional shall furnish the City with
certificates of insurance showing the type, amount, class of operations covered, effective dates and date of
expiration of policies, and containing substantially the following statement:
“The insurance evidenced by this Certificate will not reduce coverage or limits and will not be cancelled,
except after thirty (30) days written notice has been received by the City of Fort Collins.”
ANM RESPONSE: Policy had standard 10 day notice of cancellation- we can endorse to 30 if it is a rigid requirement
A. In case of the breach of any provision of the Insurance Requirements, the City, at its option, may take out
and maintain, at the expense of the Professional, such insurance as the City may deem proper and may
deduct the cost of such insurance from any monies which may be due or become due the Professional
under this Agreement. The City, its officers, agents and employees shall be named as additional insureds
on the Professional 's general liability and automobile liability insurance policies for any claims arising out
of Work performed under this Agreement.
2. Insurance coverages shall be as follows:
A. Workers' Compensation & Employer's Liability. The Professional shall maintain during the life of this
Agreement for all of the Professional's employees engaged in Work performed under this Agreement:
1. Workers' Compensation insurance with statutory limits as required by Colorado law.
ANM RESPONSE: Our coverage is higher than statutory limits
2. Employer's Liability insurance with limits of $100,000 per accident, $500,000 disease aggregate, and
$100,000 disease each employee.
ANM RESPONSE: Acknowledged and Complies
B. Commercial General & Vehicle Liability. The Professional shall maintain during the life of this Agreement
such commercial general liability and automobile liability insurance as will provide coverage for damage
claims of personal injury, including accidental death, as well as for claims for property damage, which may
arise directly or indirectly from the performance of Work under this Agreement. Coverage for property
damage shall be on a "broad form" basis. The amount of insurance for each coverage, Commercial General
and Vehicle, shall not be less than $1,000,000 combined single limits for bodily injury and property damage.
ANM RESPONSE: Acknowledged and Complies
In the event any Work is performed by a subcontractor, the Professional shall be responsible for any liability
directly or indirectly arising out of the Work performed under this Agreement by a subcontractor, which
liability is not covered by the subcontractor's insurance.
ANM RESPONSE: Acknowledged and Complies
C. Errors & Omissions. The Professional shall maintain errors and omissions insurance in the amount of
$1,000,000.
ANM RESPONSE: Acknowledged and Complies
ANM – City of Ft Collins – Network Pro Services - RFP
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EXHIBIT
CONFIDENTIALITY
IN CONNECTION WITH SERVICES provided to the City of Fort Collins (the “City”) pursuant to this
Agreement (the “Agreement”), the Professional hereby acknowledges that it has been informed that the
City has established policies and procedures with regard to the handling of confidential information and
other sensitive materials.
ANM RESPONSE: Acknowledged and Complies
In consideration of access to certain information, data and material (hereinafter individually and
collectively, regardless of nature, referred to as “information”) that are the property of and/or relate to
the City or its employees, customers or suppliers, which access is related to the performance of services
that the Professional has agreed to perform, the Professional hereby acknowledges and agrees as follows:
ANM RESPONSE: Acknowledged and Complies
That information that has or will come into its possession or knowledge in connection with the
performance of services for the City may be confidential and/or proprietary. The Professional agrees to
treat as confidential (a) all information that is owned by the City, or that relates to the business of the
City, or that is used by the City in carrying on business, and (b) all information that is proprietary to a third
party (including but not limited to customers and suppliers of the City). The Professional shall not disclose
any such information to any person not having a legitimate need-to-know for purposes authorized by the
City. Further, the Professional shall not use such information to obtain any economic or other benefit for
itself, or any third party, except as specifically authorized by the City.
ANM RESPONSE: Acknowledged and Complies
The foregoing to the contrary notwithstanding, the Professional understands that it shall have no
obligation under this Agreement with respect to information and material that (a) becomes generally
known to the public by publication or some means other than a breach of duty of this Agreement, or (b)
is required by law, regulation or court order to be disclosed, provided that the request for such disclosure
is proper and the disclosure does not exceed that which is required. In the event of any disclosure under
(b) above, the Professional shall furnish a copy of this Agreement to anyone to whom it is required to
make such disclosure and shall promptly advise the City in writing of each such disclosure.
ANM RESPONSE: Acknowledged and Complies
In the event that the Professional ceases to perform services for the City, or the City so requests for any
reason, the Professional shall promptly return to the City any and all information described hereinabove,
including all copies, notes and/or summaries (handwritten or mechanically produced) thereof, in its
possession or control or as to which it otherwise has access.
ANM RESPONSE: Acknowledged and Complies
The Professional understands and agrees that the City’s remedies at law for a breach of the Professional’s
obligations under this Confidentiality Agreement may be inadequate and that the City shall, in the event
of any such breach, be entitled to seek equitable relief (including without limitation preliminary and
permanent injunctive relief and specific performance) in addition to all other remedies provided
hereunder or available at law.
ANM RESPONSE: Acknowledged and Complies