HomeMy WebLinkAboutRESPONSE - RFP - 8447 JD EDWARDS ENTERPRISEONE MANAGED SERVICES1.
City of Fort Collins
JD Edwards EnterpriseOne Managed Services
Proposal Response to RFP No. 8447
Service RFP Proposal Response
Engagement Type JD Edwards EnterpriseOne Managed Services
Applications/Areas Address Book, Job Scheduler, BI Publisher, Security, Tools,
General Ledger, Supplier Master, Accounts Payable,
Accounts Receivable, Purchasing, Fixed Assets, Expense
Management, Employee and Manager Self Service, Time
Entry, Payroll Processing, Direct Deposit, Human
Resources, Employee Master, Employee Supplemental
Data, Employee History, Emergency Contacts,
Occupational Pay Rates, Job Master, Labor Distribution,
Position Control, Benefits, Dependents, Open Enrollment,
Batch Enrollment, FMLA Tracking, Organizational Charts,
Future Data Revisions, Affordable Care Act
Industry Public Sector – City
Keywords JD Edwards EnterpriseOne, Oracle
Proposed Period of Performance March 2017 – February 2019
Proposal Date January 25, 2017
Denovo Contact Aaron Webb
Senior Account Executive
Denovo Ventures, LLC
6328 Monarch Park Place, Suite 200
Niwot, CO 80503
303‐514‐4090
awebb@denovo‐us.com
www.denovo‐us.com
GS‐35F‐0026Y
Page 2 of 45
January 25, 2017
Ed Bonnette, CPPB, CPM
Senior Buyer
City of Fort Collins
Purchasing Division
215 N. Mason St. 2nd Floor
Fort Collins, CO 80522
Dear Ed:
Denovo Ventures, LLC (“Denovo”) is pleased to submit this proposal in to the City of Fort Collins’ RFP No 8447 for JD
Edwards EnterpriseOne Managed Services. With a core focus on providing progressive, comprehensive financial, asset
management, human capital management and technical solutions to customers, Denovo understands your set of
requirements and goals and is uniquely qualified for this opportunity. As a long term partner of the City, with successful
past upgrades, managed services and resources familiar with your staff and business processes, we welcome the
opportunity to support this project. We are confident that we have the solution, expertise and ability to provide the ideal
solution, with both cost and quality in mind, to meet and exceed your requirements and objectives.
Denovo is a private Colorado‐based limited liability corporation for profit that provides professional services centered
around Oracle technology and advanced application solutions with a primary focus on Oracle’ JD Edwards EnterpriseOne
solution. We also provide infrastructure‐related “cloud” hosting and EnterpriseOne software‐as‐a‐service (SaaS) solutions.
Denovo’s primary operations are located in Niwot, CO with offices in Huntington Beach; CA, Chicago, IL; Seattle, WA; King
of Prussia, PA and Atlanta, GA.
Denovo, an Oracle Platinum Partner, is Oracle’s premiere “go to” partner for JD Edwards public sector customers. JD
Edwards is a proven public sector solution. We continue the certification and qualification process of our consultants on
a consistent basis. Our consulting team has completed over 1200 successful projects for JD Edwards customers, with over
350 projects for public sector customers. Our 300+ Oracle Certified consultants have the JD Edwards and industry
experience to ensure success. We are an Oracle authorized software reseller for JD Edwards EnterpriseOne to the public
sector and able to assist in receiving the most favorable software pricing possible.
We acknowledge receipt of Addendum No. 1.
Aaron Webb is the Senior Account Executive for this project and will be your primary contact. He can be reached at
any time at awebb@denovo‐us.com or 303‐514‐4090.
Thank you for your interest in considering Denovo Ventures, LLC (“Denovo”) as your JD Edwards solution provider. We are
excited about the opportunity and look forward to working with you to continue our long‐term relationship.
I, the undersigned, am the Denovo Company Officer who will commit to the contractual terms and conditions for the
Denovo contract. Denovo’s corporate address and my specific contact information have been provided below.
Sincerely,
Tom Connolly
Executive Vice President, Sales
Denovo Ventures, LLC
6328 Monarch Park Place, Niwot, CO 80503
(610) 592‐0600 ext 223 TConnolly@denovo‐us.com
Page 3 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Table of Contents
1. Executive Summary/Scope of Services ............................................................................................. 4
2. Qualifications and Experience .......................................................................................................... 5
Denovo Competency ................................................................................................................................................ 5
JD Edwards Experts .................................................................................................................................................. 5
Denovo Managed Services ....................................................................................................................................... 6
Technical Managed Services .............................................................................................................................. 6
CNC Managed Services ................................................................................................................................. 6
Functional Application Services .......................................................................................................................... 6
Development Managed Services ........................................................................................................................ 6
Key Features & Benefits ............................................................................................................................... 6
3. Organization Chart ........................................................................................................................... 7
4. Personnel Information ..................................................................................................................... 8
Jim LaFantasie Practice Manager – CNC MS ............................................................................................................ 8
Mike Sullivan – Financials Consultant .................................................................................................................... 12
Jennifer Change – Financials Consultant................................................................................................................ 16
Buffy Dorpinghaus – HR/Payroll Consultant .......................................................................................................... 19
Al Rumalo – HR/Payroll Consultant ....................................................................................................................... 21
Naila Sowers – CNC Specialist ................................................................................................................................ 24
Michael Tomlinson – CNC Specialist ...................................................................................................................... 26
Falah Thamir – Development ................................................................................................................................. 29
Dawn Huth – Development.................................................................................................................................... 33
5. Client References ........................................................................................................................... 36
6. Pricing Model ................................................................................................................................. 39
Technical Managed Services (CNC) ........................................................................................................................ 39
Application & Development Managed Services ..................................................................................................... 41
Database Managed Services‐ (Optional) ................................................................................................................ 42
7. Availability ..................................................................................................................................... 43
Sustainability ..................................................................................................................................... 44
IV. VENDOR STATEMENT: ................................................................................................................... 45
Page 4 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
1. Executive Summary/Scope of Services
A one‐page high‐level overview of the solution being proposed in order to fulfill the requirements listed under Scope of Services,
above.
Denovo has been supporting Oracle Applications and Technologies for our customers for over 20 years. The Scope
of Services and requirements requested in the RFP match the successful service Denovo has provided the City and we have
modeled our response to this standard.
Our team employs over 50 individuals that support our Managed Application Cloud Services Business. These resources
are separate from our project teams, allowing them to focus on the specific customers they service. They can however
tap into our broader resource pool if needed. Denovo employs over 300 consultants nationwide. There will be a primary
and secondary CNC, based onshore and assigned to The City of Fort Collins. These resources are known to the Cities JDE
team and have been a part of the successful support of the City for many years.
Application and Development Managed Services are provided via an hourly, time and materials rate specific to the role
required for the task. Denovo employs functional and development resources that support the entire E1 application set.
This includes all of the functionality the City utilizes in JD Edwards today. Functionality in both the current and future
release levels of the software.
In addition, we will assign an Enterprise Account Manager who will be responsible for the success of the engagement. You
will have the complete contact details of your support personnel, and will be able to log tickets into the Denovo ServiceNow
ticketing system for assistance. In the event your primary or secondary support personnel are not available, one of the
other dedicated CNC’s will pick up your ticket and ensure adherence to our response time SLA.
To support the City with any future needs such as hosting, upgrades or integrations, should also point out that we
are not just a Managed Services Organization. We specialize in implementing Oracle JD Edwards and other Oracle
applications. We have been the highest level Oracle Partner for over two decades. Our Managed Services business
is truly an extension of our JD Edwards experience, and the two together offer us a symbiotic process that few firms
can match. In addition, we are firm believers in the Oracle technology, and as such have wholly committed our
organization to Oracle products by running Oracle Applications and Technologies in our own data center, in support
of our own business.
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City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
2. Qualifications and Experience
Provide relevant information regarding previous experience related to this or similar engagements, to include the following
(Please limit this to a maximum of two pages):
Brief Company History, including time in business
Description of dedicated JD Edwards EnterpriseOne consulting practice
Experience in JD Edwards EnterpriseOne CNC administration
Experience in JD Edwards EnterpriseOne functional application consulting
Experience in JD Edwards EnterpriseOne customization
Oracle PLATINUM Business Partner is REQUIRED
Denovo was founded in 2003 as a privately held, Colorado‐based, limited liability company (LLC) that provides professional
services centered around Oracle technology and advanced application solutions with a primary focus on Oracle’s JD
Edwards EnterpriseOne solution. Through the success of providing innovative solutions to our clients, Denovo expanded
its technology and business solutions in 2005 and 2007 to include Managed Services, Hosting, infrastructure‐related
“cloud” hosting and EnterpriseOne software‐as‐a‐service (SaaS) solutions. Denovo completed several acquisitions over
the last four years including one of the largest full‐service JD Edwards consulting and managed services providers. The
combination strengthens Denovo’s dominance as a leading Oracle Cloud Application, JD Edwards and E‐Business Suite
service provider offering cloud hosting, managed services, disaster recovery, and software.
Denovo, an Oracle Platinum Partner, is Oracle’s premiere “go to” partner for JD Edwards public sector customers. JD
Edwards is a proven public sector solution. We continue the certification and qualification process of our consultants on
a consistent basis. Our consulting team has completed over 1200 successful projects for JD Edwards customers, with over
350 projects for public sector customers. Our 300+ Oracle Certified consultants have the JD Edwards and industry
experience to ensure success. We are an Oracle authorized software reseller for JD Edwards EnterpriseOne.
Denovo Competency
Full software development capabilities ‐ When you partner with Denovo for your development and technology
needs, you will get an experienced and well‐rounded team. Whether you are implementing an off‐the‐shelf
solution, customizing your ERP solutions, developing new software or just need leadership and guidance. By
utilizing Denovo's Fit‐for‐Purpose™ philosophy we can provide highly individualized services to help you get
started, keep you moving forward and make your projects successful.
Over 70% of Denovo’s business comes from repeat customers. This is the ultimate testimony of our track record.
Denovo has completed over 1200 successful JD Edwards’ projects for customers.
Denovo is the Oracle “go‐to” partner for its US Public Sector mid‐sized government customers.
Denovo’s 20 proven project managers include many which are PMP‐certified and average over 12 years of
experience in implementing JD Edwards for commercial sector customers. Our project managers are well versed
with our proven methodologies and ensure that all of our projects adhere to Denovo’s stringent quality standards
and meet stated objectives within budget and schedule constraints.
Denovo’s over 50 Oracle‐certified technology and managed services support consultants are highly
knowledgeable with all JD Edwards EnterpriseOne releases (including the latest 9.2 release) and all supported
hardware and database configurations. The team’s origin was JD Edwards’ Global Advanced Technologies group,
who were the primary system architects for the EnterpriseOne solution. We continue to work with Oracle’s
technology team and our technology resources are kept current and certified on the latest releases before they
are in general release. This team also possesses certifications in Microsoft and IBM technologies.
Denovo’s approximately 75 Oracle‐certified functional consultants are experienced across virtually all of the 70+
JD Edwards EnterpriseOne modules, as well as dozens of Oracle’s “edge” applications. With an average of over
15 years JD Edwards experience and a minimum of 10 years, no other Oracle partner is more qualified in this
area.
JD Edwards Experts
Over 128 Active Enterprise Class Managed Engagements
Over 300 JDE applications and technology professionals
All consultants have 10 ‐ 30+ years of experience; and most are Oracle Certified
Completed over 1200 end‐to‐end JDE projects using proven best practices and methodologies, over 350 for public
sector customers
Page 6 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Denovo Managed Services
Denovo offers a full suite of SLA quality services of that help you get the most out of your ERP solution –so you can improve
business efficiency, save money, and deliver better results when they matter most. Building on a decade of success with
hundreds of customers, Denovo supports JD Edwards environments.
Technical Managed Services
In today’s ERP environments your technical resources need to be up to speed on all of the latest application revisions,
patches, operating systems, and security updates while ensuring that the needs of your user community are properly met.
Not having enough of these resources or not efficiently applying them can cost businesses unneeded expense and increase
the risk of an unstable environment. Denovo provides you with all the system administration and expert technical support
services you need, including package management, regular JD Edwards updates, performance monitoring and
troubleshooting support.
CNC Managed Services
Denovo Customer Care portal
Denovo24x7 live support
Account Management
Printer Setup and Maintenance
Development Package Build‐Update (DV/PY)
Development Package Build‐Full (DV)
Prototype Package Build‐Full (PY)
Production Package Build‐Update
Production Package Build‐Full
Install Enterprise One ESU’s
Install EnterpriseOne application updates (ASU)
Environment/Path Code/OMW Maintenance
Installation EnterpriseOne Tools Release
OCM Maintenance
Environment Refresh‐Data and Objects
Purge WSJ, PrintQ, log directories, workflow messages
Security Administration
Technical Assistance and Troubleshooting
JDE Maintenance/Bounce (scheduled)
Enterprise One Application Monitoring
Scheduler Management
Server Manager User setup and security
Jde, Jas, and jdbj ini configuration
System user scheduled password changes
E1 System Monitoring
Coordinate problem resolution Oracle support
Assist in the coordination of Disaster Recovery activities
OMW Maintenance/Security Best Practices
Functional Application Services
Improve the quality and reduce the cost of support with quick resolutions to your functional application issues and
requests. With experts available to assist you across all areas of functionality, every facet of your business is covered such
as Financials, Payroll, Manufacturing, Human Resources, and Supply Chain, all for the fraction of the cost of staffing.
Examples of our services include assistance with annual processing, report creation and support, process support, and
troubleshooting.
Development Managed Services
Our team employs industry best practices and closely follows Oracle’s established development policies, procedures, and
naming conventions to make sure every implementation meets the highest quality standards. We treat JDE software
development as a formal practice –one that demands continuing education and regular skills advancement. We foster an
open, collaborative exchange of information and ideas throughout every project with our transparent, accountable, and
responsive methodology.
Key Features & Benefits
Custom report development
Custom modifications to existing applications
Custom development of new applications
The Denovo JDE development team is composed of dedicated professionals who are committed to your business. Each
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City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
3. Organization Chart
Provide a company organization chart containing the names of all key dedicated personnel and subcontractors with titles
and their specific task assignment for this contract.
Steve Pollack
Director of
Managed Services
Stacy Alcala
Account Manager
Rob Marotta
Project Sponsor
Scott Sears
Executive Sponsor
Michael Tomlinson
CNC Specialist
Naila Sowers
CNC Specialist
Aaron Webb
Sales Executive
Jim LaFantasie
Practice Manager
CNC Managed Services
Jennifer Chang
Financials
Michael Sullivan
Financials
Buffy Dorpinghaus
HR/Payroll
Al Romulo
HR/Payroll
Dawn Huth
Development
Falah Thamir
Development
Page 8 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
4. Personnel Information
Provide the names and a brief biography for each professional and technical person who will be assigned to the contract
(including subcontractors); to include at least 3 references from similar assignments.
Jim LaFantasie Practice Manager – CNC MS
Current CNC Managed Services :
Jim is currently providing CNC Managed Services for the following customers:
City of Albany/Dougherty County, GA
Government of Bermuda
City of Lakewood, CO
Executive Summary:
Jim LaFantasie is a highly innovative, goal‐oriented professional with solid JD Edwards CNC experience. He has a successful track
record of over 21 years in information systems, specializing in computer problem‐resolution, configuration, set‐up and analysis
on multiple hardware, OS, software and databases. This experience includes 15 years of JD Edwards EnterpriseOne CNC technical
consulting and CNC Managed Services Administration, with 9 of those years in the Public Sector industry. Jim has handled all CNC
tasks/issues from initial install through go‐live on several platforms and databases. Jim provides ‘on‐demand’ CNC services for
several clients. He works both remotely and onsite assisting clients in installing and reconfiguring EnterpriseOne to best meet
their business needs. He is very organized and possesses the ability to manage multiple technical projects and meet deadlines
and has an outstanding record of achievement in troubleshooting and resolving EnterpriseOne client issues. Jim is currently the
manager of CNC Managed Services at Denovo, supervising 10 CNC administrators and 2 off shore CNC administrators. He provides
CNC services for 34 Managed Services clients on various EnterpriseOne releases, platforms and databases. Jim mentors clients,
business partners and junior consultants in all areas related to CNC. He consistently earns trust and respect of technical and non‐
technical clients and business partners using his strong technical and people skills to assist in the diffusion of difficult situations.
He acts as Technical lead for implementations of JD Edwards EnterpriseOne Financial and HR/Payroll software to include
installations, upgrades, as a Senior Technical Consultant, and provides technical support from planning thru Go‐Live.
Industries and Expertise:
Industries: Communications, High Technology, Industrial Manufacturing, Media & Entertainment, Natural
Resources, Professional Services, Public Sector, Travel & Transportation, Utilities and
Wholesale Distribution
ERP Systems: Oracle JD Edwards OneWorld/EnterpriseOne B73.3.x, Xe through 9.2 product suite
JD Edwards: EnterpriseOne Installations/Upgrades, EnterpriseOne CNC Setup, Configuration, and
Troubleshooting, Tools Releases, Installation of ESUs, ASUs, and service Packs on Several
Platforms and Databases, OCM, OMW, Package Builds, Security, EnterpriseOne Web Server,
EnterpriseOne on Multiple Foundations, EnterpriseOne Package Management/Deployment,
EnterpriseOne System Administration
Tools: Windows NT, 2000, 2003, 98, 95, Unix (AIX, HPUX, Solaris), SQL Server 2000, 2005, Oracle,
Oracle Application Server, AS/400, DB2, SQL (Structured Query Language)
Other: Vertex, WebLogic, OAS, WebSphere, and Service Now Ticketing system
Key Clients and Projects:
Denovo Ventures, LLC – Niwot, CO
Manager CNC Managed Services
Manager of a CNC Managed Service team of 10 CNCs with 34 clients on various EnterpriseOne releases, platforms and
databases.
Acts as a technical escalation point for difficult or urgent issues.
Acts as Red Team Coordinator for Severity Level I issues.
Mentors and trains less experienced CNC administrators.
Assists in the creation of processes and procedures for the Managed Services Team.
Denovo Ventures, LLC – Niwot, CO
CNC Technical Lead, Managed Services
Acted as the Technical CNC lead for the CNC Managed Service Team.
Provided mentoring to less experienced CNC administrators.
Successfully upgraded Continental Mills to the 9.1 version of EnterpriseOne.
On boarded new clients into the Managed Services Team.
Acted as a technical escalation point for difficult or urgent issues.
Page 9 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Provided CNC leadership and worked in cooperation with Professional Services CNC to upgrade Sunrise Medical from
EnterpriseOne 8.0 to EnterpriseOne 9.1
Provided CNC administration support to many CNC Managed Services clients on various platforms, databases and
EnterpriseOne releases.
AMX International, Inc. – Idaho Falls, ID
Senior CNC Technical Consultant
Successfully upgraded JD Edwards OneWorld at AMX International home office.
Implemented procedures for the maintenance of JD Edwards OneWorld at AMX International home office.
Jefferson County ‐ Golden, CO
Senior CNC Technical Consultant
Successfully took over and completed a large scale implementation of a JD Edwards OneWorld.
City of Fort Collins, CO
Senior CNC Consultant
Successfully supported all CNC activities for many years, including system upgrade from 8.9 to 9.1, tools installations
and day to day CNC activities.
TelAlaska, Inc. – Anchorage, AK
Senior CNC Consultant
Successfully upgraded JD Edwards OneWorld Xe to Enterprise One 8.10
City of Redmond, WA
Senior CNC Consultant
Successfully implemented Enterprise One to include web
City of Fontana, CA
Senior CNC Consultant
Successfully implemented PeopleSoft Enterprise One to include web
Jackson County ‐ Medford, OR
Senior CNC Consultant
Successful Installation and implementation of Enterprise One including web and portal
AMX International, Inc. – Idaho Falls, ID
Senior CNC Technical Consultant
Provided technical audits, troubleshooting, documentation and training for JD Edwards OneWorld and EnterpriseOne
at many client sites including:
Adams County ‐ Brighton, CO
American Heart Association – Dallas, TX
Aradigm Corporation – Hayward, CA
Assa Abloy, USA – New Haven, CT
AutoLiv ASP – Ogden, UT
Aviation Partners Boeing – Seattle, WA
Axsun Technology – Billerica, MA
Balfour Beatty Construction – Dallas, TX
Blue Heron Paper – Oregon City, OR
Calient Networks – Santa Barbara, CA
Caltrol Inc. – Glendora, CA
Central Lincoln P.U.D. ‐ Newport, OR
Central Puget Sound Regional Transit Authority – Seattle, WA
Chinook Winds Resort &Casino – Lincoln City, OR
City of Bellevue, WA
City of Cape Coral, FL
City of Kent, WA
City of Lakewood, CO
City of Rochester Hills, MI
City of Thornton, CO
Columbia Sportswear Company – Portland, OR
Continental Mills, Inc. – Tukwila, WA
Continuous Computing – San Diego, CA
Page 10 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
DisCopy Labs – Fremont, CA
Douglas County – Castle Rock, CO
Easton Utilities Commission – Easton, MD
Fond du Lac Reservation – Cloquet, MN
GoldenRam – Irvine, CA
Government of Bermuda – Hamilton, Bermuda
Inhale Therapeutic Systems, Inc. – San Carlos, CA
Inland Computer Services – Oak Brook, IL
International Container Terminal Services, Inc. (ICTSI) – Lake Oswego, OR
Jackson Family Enterprises – Santa Rosa, CA
Matanuska Telephone Association – Palmer, AK
Matanuska Telephone Association – Palmer, AK
Montgomery County Dept of Liquor Control – Rockville, MD
Montgomery County DHHS ‐ Rockville, MD
New Frontier Media, Inc. – Boulder, CO
North County Transit District – Oceanside, CA
Parex USA – Anaheim, CA
Port of Houston Authority – Houston, TX
Port Townsend Paper Company – Port Townsend, OR
Quantum Technologies, Inc. – Irvine, CA
RS&I (Recreational Sports & Imports) Inc. – Idaho Falls, ID
Schnitzer West, LLC – Seattle, WA
SCO Family of Services – Glen Cove, NY
SEMCO Energy, Inc. – Marysville, MI
Storyteller Theatres – Santa Fe, NM
The Haskel Company – Burbank, CA
The Weitz Company – Des Moines, IA
Thermo Fisher Scientific – Waltham, MA
Utah Transit Authority – Salt Lake City, UT
Washington Corporations – Missoula, MT
Woodside Group, Inc. – North Salt Lake, UT
J.D. Edwards and Company ‐ Denver, CO
Genesis Senior Technical Consultant
Setup multiple OneWorld foundations for JD Edwards service pack testing.
Successfully installed JD Edwards OneWorld at various client sites.
Successfully upgraded JD Edwards OneWorld at various client sites making clients referenceable.
Active involvement with clients where Business Partners had failed.
Provided SWAT‐like resources for CNC issues to include installations, upgrades, and troubleshooting of JD Edwards
OneWorld as a Senior Technical Consultant for the Genesis Channel.
Effectively developed and executed CNC Engagement plans, including the identification of weaknesses and
improvements in client CNC setup and configuration.
J.D. Edwards and Company ‐ Denver, CO
ATS Technical Consultant
Assisted Business Partners with technical issues encountered with JD Edwards OneWorld.
Trained business partners with the installation of JD Edwards OneWorld in a lab environment.
Part of the team that provided CNC setup, configuration, and troubleshooting.
Raytheon Information Systems (Hugh’s Aircraft) ‐ Aurora, CO
Systems Analyst and Administrator
Primary analyst, troubleshooter, user interface, and operator interface for the online communications processor.
Established a system for the recording and analysis of statistics of multiple systems.
Played an integral part in the development, testing and coordination of the message processing consolidation of two
distinct entities.
Responsible for the maintenance of message distribution databases.
System Administrator of a Sun/Solaris message processing system using NIS, X.500, RAID, and Client/Server Technology.
USAF Buckley ANGB ‐ Aurora, CO
Aerospace Communications Center Analyst and Administrator
Instrumental in reconfiguring the network and relocating three major computer systems that represented 27,400
Page 11 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Modified system files to include code preventing a system failure and possible data loss.
Responsible for maintaining a message distribution system’s database during mission transition maintaining over
30,000 database entries establishing a 99.75 percentage up‐time rate.
Provided mentoring and training to new personnel.
Administered the installation and maintenance of 25 customer personal computer message distribution systems, to
include installing network interface cards, software, testing of all equipment, and user training.
Education and Training:
Associates Degree in Applied Science, Community College of the Air Force ‐ 1995
JD Edwards/PeopleSoft/Oracle Training
o Installing EnterpriseOne 8.11 Jas for 8.95 on Oracle Application Server
o ERP 8.0 Installation and Upgrade
o Installing a Windows 2000 Web Server
o CNC Solutions for the Power User
o OneWorld Object Management Workbench Workshop
o System Administration B7331
o Install/Upgrade Net Change Xe
o Package Management Net Change Xe
o ActiveEra Tech Fundamentals Net Change B7333
o Deploying Modifications B7331
o Effective Business Writing
o System Configurator Expedition Planning Setup B732
o OneWorld Installer Expedition B732
o OneWorld Tools Expedition B732
Business Courses
o Oracle Database Administration
o Solaris System Administration II
o Sun/Solaris System Administration
o NCR Basic System Administration/UNIX
o Troubleshooting and Maintaining the IBM‐PC
o OS/2 Comprehensive Hands‐on Introduction
o DEC OSF/1 System Administration
o AT&T UNIX Fundamentals, Basic System Administration, NCR 3400, MLS Courses
o N.E.T Integrated Digital Network Exchange Operations
o TCP/IP Communications Protocol
Certifications:
JD Edwards EnterpriseOne 9.0 CNC Certified Implementation Specialist – 9/8/2012
Oracle Enterprise Manager 10gR5 PreSales Specialist ‐ 4/9/2010
Certified JD Edwards EnterpriseOne – Oracle Support Champion – 1/30/2008
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City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Mike Sullivan – Financials Consultant
Most Recent References:
Mike’s most recent projects are for the following customers:
American Heart Association, Dallas, TX
Utah Transit Authority, Salt Lake City, UT
Washington Corporations, Missoula, MT
Executive Summary:
Mike Sullivan is an improvement‐oriented self‐starter with over 17 years of experience using JD Edwards software to provide
solutions to problems in Accounting, Distribution, and Manufacturing. He has extensive experience with business process re‐
engineering with resultant improvement in efficiencies and the elimination of waste. Mike is experienced in virtually all major JD
Edwards modules and has played a key role as a change facilitator in over twenty successful implementations. He has worked
with JD Edwards EnterpriseOne versions Xe through 9.1.
Industries and Expertise:
Industries: Consumer Goods, Education & Research, Engineering & Construction, Financial Services, High
Technology, Industrial Manufacturing, Life Sciences, Media & Entertainment, Natural
Resources, Professional Services, Public Sector, Retail, Travel & Transportation, Utilities and
Wholesale Distribution
JD Edwards: JD Edwards World through A9.3, OneWorld/ EnterpriseOne Xe through 9.1
Modules: Accounts Payable, Accounts Receivable, Auto Accounting Instructions, Equipment Plant
Maintenance, Fixed Assets, General Ledger, HR Administration, Integrated Purchasing,
Inventory Management, Job Cost, Manufacturing Cost Accounting, Procurement for Non‐
Inventory, Product Data Management, Purchase Order Management, Purchasing for Accounts
Payable, Sales Order Processing, Shop Floor Control
Tools: Enterprise Report Writer, FASTR, Financial Report Writer, World Writer
Other: SQL – query manager, Microsoft Excel, All other Microsoft Office Apps
Key Clients and Projects:
Autoliv ASP – Ogden, UT
Senior JD Edwards Financial Consultant
Implementation OneWorld Xe – Financial and Purchasing applications
Implementation EnterpriseOne 9.0 Taubate, Brazil Plant R&D and pre‐ production manufacturing
Government of Bermuda – Hamilton, Bermuda
Senior JD Edwards Financial Consultant
Project to resolve fixed asset integrity report issues
New Frontier Media – Boulder, CO
Senior JD Edwards Financial Consultant
Financial Applications Support – Upgrade 9.0
Seaspan Ship Management – Vancouver, BC
Senior JD Edwards Financial Consultant
Chart of Accounts Redesign / Conversion / BI reporting. Upgrade World to EnterpriseOne 9.0 – General Accounting
Seaspan Marine Corporation – Vancouver, BC
Senior JD Edwards Financial Consultant
Chart of Accounts Redesign EnterpriseOne 8.12
Financial Application – Upgrade to EnterpriseOne 9.1
Utah Transit Authority – Salt Lake City, UT
Senior JD Edwards Financial Consultant
Implementation Purchasing Planning and Inventory, Financial Applications, Payroll and HR Release 8.0
Upgrade Financial and Purchasing Applications to Release 9.0
Virginia Lottery – Richmond, VA
Senior JD Edwards Financial Consultant
Enterprise Report Writer Training Workshop
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City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Washington Corporations – Missoula, MT
Senior JD Edwards Financial Consultant
Expense Management and P‐card implementation EnterpriseOne 8.12
American Heart Association – Dallas, TX
Senior JD Edwards Financial Consultant
Implementation Financial Applications, Chart Redesign on EnterpriseOne 8.9
Upgrade EnterpriseOne 8.9 to 9.0 – Expense Management, Financials, and Purchasing
Choctaw Nation of Oklahoma ‐ Durant, OK
Senior JD Edwards Financial Consultant
Expense Management Implementation – EnterpriseOne 9.0
City of Lakewood, CO
Senior JD Edwards Financial Consultant
Financials, Time Entry Self Service. Implementation 8.0 and upgrade to 8.12
City of Westminster, CO
Senior JD Edwards Financial Consultant
Financials, and self‐service support
Clif Bar Inc. – Oakland CA
Senior JD Edwards Financial Consultant
Financial Report Writer
Connecticut Water Company – Clinton, CT
Senior JD Edwards Financial Consultant
Chart of Accounts Redesign Workshop ‐ Recommendations EnterpriseOne 9.0
Dealer Tire, LLC – Cleveland, Ohio
Senior JD Edwards Financial Consultant
System Evaluation – Recommendation on Upgrade Direction
Envirocon, Inc. – Missoula, MT
Senior JD Edwards Financial Consultant
Expense Management Implementation release 8.12
Fond du Lac Reservation – Cloquet, MN
Senior JD Edwards Financial Consultant
Integrity Report assistance
Montana Rail Link – Missoula, MT
Senior JD Edwards Financial Consultant
Upgrade World to EnterpriseOne 9.0 – Accounts Receivable and Financials
Quadra/FNX Mining – Vancouver, British Columbia
Senior JD Edwards Financial Consultant
Implementation Financial Applications 8.10
Robinson Nevada Mining Company – Ely, NV
Senior JD Edwards Financial Consultant
Support for Payroll and Financial Applications EnterpriseOne 8.10
Upgrade to 9.0 – Financial and Payroll Applications
Seattle Housing Authority – Seattle, WA
Senior JD Edwards Financial Consultant
Support for accounts receivable EnterpriseOne 8.12
Thermo Fischer Scientific ‐ Van Allen Way, CA
Senior JD Edwards Financial Consultant
Report Retrofit Development for Upgrade EnterpriseOne 8.12
Security Redesign Recommendation to implement role base security
Page 14 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Carlota Copper Company ‐ Globe, AZ
Senior JD Edwards Financial Consultant
Implementation EnterpriseOne 8.12
School District of Manatee County – Bradenton, FL
Senior JD Edwards Financial Consultant
Reporting Tool Assessment and Recommendation World Software
Sugio Performance Apparel – Burnaby, British Columbia
Senior JD Edwards Financial Consultant
Sales Order – Flexible Sales Accounting Discovery – EnterpriseOne 8.0
Utah Housing Finance Agency – Salt Lake City, UT
Senior JD Edwards Financial Consultant
Training on Financial Applications World Software
AAA of Colorado – Denver CO
Senior JD Edwards Financial Consultant
World A7.3 to A9.1 upgrade – financial applications
Dean Foods ‐ Dallas, TX
Senior JD Edwards Financial Consultant
Upgrade EnterpriseOne 8.12 – Fixed Assets
Ogden‐Weber Applied Technology – Ogden, UT
Senior JD Edwards Financial Consultant
Fixed Asset Implementation and FASTR Reporting – World Software
Douglas County ‐ Castle Rock, CO
Senior JD Edwards Financial Consultant
Upgrade 8.12 ‐ Financials
Hanson Aggregates – Dallas, TX
Senior JD Edwards Financial Consultant
Upgrade to 8.10 ‐ Accounts Receivable
Illumina, Inc. – San Diego, CA
Senior JD Edwards Financial Consultant
Setup Supplier Performance Tracking and Reports – EnterpriseOne 8.12
City of Bellevue, WA
Senior JD Edwards Financial Consultant
Financials and Fixed Asset Net change training for EnterpriseOne upgrade
GModelo Agriculture, Inc. – Idaho Falls, ID
Senior JD Edwards Financial Consultant
Financial Report Writer Assistance
CCL Container ‐ Sioux Falls, SD
Senior JD Edwards Financial Consultant
Implementation OneWorld Xe – Purchasing and Inventory
The Weitz Company – Souix Falls, SD
Senior JD Edwards Financial Consultant
Readiness Assessment for World Software Go live
True Time – Santa Rosa, CA
Senior JD Edwards Financial Consultant
Enterprise Report Writer Development Training ‐ EnterpriseOne 8.0
Page 15 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
CCL Label ‐ Richmond, VA
Senior JD Edwards Financial Consultant
Report Writer Training / Assistance – World Software
Inland Empire Paper Co. – Spokane, WA
Senior JD Edwards Financial Consultant
Training class on financial applications World Software
JD Edwards Chicago Training Center – Chicago, IL
Senior JD Edwards Financial Consultant
General Accounting Class – World Software
mySimon.com – Santa Clara, CA
Senior JD Edwards Financial Consultant
Implementation EnterpriseOne 8.0 Financial Applications
Ski Country Imports – Englewood, CO
Senior JD Edwards Financial Consultant
Implementation and support for financials – World Software
Canwell Distributors ‐ Burnaby, British Columbia
Senior JD Edwards Financial Consultant
Implementation One World Xe – Flex Sales Order Accounting
Huntsman Chemical Corp. – Salt Lake City, UT
Senior JD Edwards Financial Consultant
Integrity Report Cleanup Assistance – World Software
JD Edwards Costa Mesa Training Center – Costa Mesa, CA
Senior JD Edwards Financial Consultant
Manufacturing Accounting Class – World Software
Western Union – Dallas, TX
Senior JD Edwards Financial Consultant
Accounts Receivable Workshops – EnterpriseOne release 8.0
Borden/Meadow Gold Dairies ‐ Ogden, UT / Dallas, TX
Senior JD Edwards Financial Consultant
Implementation of World A7.3 Financials and Distribution
CXY Chemicals – Beaumont, TX
Senior JD Edwards Financial Consultant
Manufacturing Accounting Support
North Slope Borough ‐ Barrow, AK
Senior JD Edwards Financial Consultant
Implementation World – General Ledger Area
Stillwater Mining Company – Columbus, MT
Senior JD Edwards Financial Consultant
Implementation purchasing and inventory control – World software
Education:
MBA ‐ Brigham Young University, Provo, UT
BS Degree in Accounting ‐ Weber State University, Ogden, UT
Certifications:
American Production & Inventory Control Society, Certification
JD Edwards EnterpriseOne Financial Management Certified Implementation Specialist
Page 16 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Jennifer Change – Financials Consultant
Most Recent References:
Jennifer’s most recent projects are for the following customers:
North County Transit, San Diego, CA
City of Huntington Beach, CA
Denovo’s Managed Services Division – assisting with multiple Managed Services contracts
Executive Summary:
Jennifer Chang is a resourceful and detail‐oriented accounting professional with more than 15 years of solid progression on JD
Edwards EnterpriseOne Financials and HCM module suites and with corporate accounting, finance, and audit background. She is
analytical and able to work independently and is proficient with technology and able to leverage it to improve efficiency. Jennifer
is a proactive problem solver and is able to collaborate with individuals at various levels of the organization and maintain
professionalism dealing with internal and external contacts. She has been assisting with pre‐sales and scripting the Denovo blogs
for the Affordable Care Act issues and serving as the counterpart with Oracle in reporting and troubleshooting ACA issues.
Industries and Expertise:
Industries: Communications, Consumer Goods, Engineering & Construction, Healthcare, Life Sciences,
Industrial Manufacturing, Insurance, Oil & Gas, Professional Services, Public Sector, Travel &
Transportation, and Utilities
Software Packages: JD Edwards EnterpriseOne 8.12, 9.0, 9.1 product suites
Modules: General Ledger, Accounts Payable, Accounts Receivable, accounting setup associated with
Distribution, Manufacturing Accounting, Human Capital Management with the configuration
of Human Resources, Benefits Administration, Position Control, and Payroll.
Development & Mgmt Tools: Financial Report Writer, OMW Object Development, Workflow, Oracle UPK Tool, Atlassian
JIRA, HPQC, Insight Software, MAS‐90, Microsoft Office, QuickBooks
Key Clients and Projects:
North County Transit District ‐ Oceanside, CA
JD Edwards HCM Consultant
Upgrade from JD Edwards EnterpriseOne 9.0 to 9.2. Setup, documentation, and troubleshoot for Affordable Care Act
Engineering Remediation Resources Group (ERRG) – Martinez, CA
JD Edwards Financial Consultant
Provided support with system transition troubleshooting. Year‐end 1099 assist and documentation
Sundrop Fuels, Inc. – Longmont, CO
JD Edwards Financial Consultant
Year‐end 1099 assist and documentation
Metropolitan Pier & Exposition Authority – Chicago, IL
JD Edwards Financial Consultant
Functional assistance in the FIN module, set up new bank account and positive pay. Year‐end 1099 assist/documentation
City of Huntington Beach, CA
JD Edwards HCM Consultant
Assisted with setup, documentation, and troubleshoot for Affordable Care Act
Noven Pharmaceuticals, Inc. – Miami, FL
JD Edwards HCM Consultant
Assisted with setup and troubleshoot for Affordable Care Act
Matanuska Telephone Association – Palmer, AK
JD Edwards Financial Consultant
Review setup and documentation for Affordable Care Act
Bay Area Air Quality Management District (BAAQMD) – San Francisco, CA
JD Edwards HCM Consultant
Responsible for the EnterpriseOne 8.0 to 9.2 HCM project upgrade.
Page 17 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Analyzed and designed functional areas of HCM Foundation, Benefits Administration, Recruitment, Position Control,
Compensation Management, Health Safety Management, COBRA, and Governmental Reporting.
Fond du Lac Reservation – Cloquet, MN
JD Edwards Financial Consultant
Assisted with configuration and testing of the Delinquent Notices functionality (Financial module)
Provided training documents to end users and identified bugs for noted issues
Year‐end custom 1099 process configuration and documentation
Cook County – Chicago, IL
JD Edwards HCM Consultant
Supported the upgrade from World A7.3 to EnterpriseOne 9.1 for the HCM suite (HR / Payroll) for the second largest
county in the United States involving 22,000 employees.
Responsible for workflow documentation, design test scripts, end user testing/training, troubleshoot reconciliations,
module configuration, as well as development efforts.
Pinal County – Florence, AZ
JD Edwards Financial Consultant
Responsible to walk through the test scripts verifying role security and report on test results.
Moulton Niguel Water District – Laguna Niguel, CA
JD Edwards Financial Consultant
Assisted with post implementation support for the project in areas involved in G/L and Distribution.
Hunter Industries – San Marcos, CA
JD Edwards Financial Consultant
Responsible for providing solution design/functional experience to develop/implement new functionality in the areas
of Finance for EnterpriseOne 9.1 upgrade, as well as supporting development areas of Distribution and Manufacturing.
TEMCO – New York City, NY
JD Edwards Financial Consultant
Supported implementation of JD Edwards Fixed Assets (release 9.0) module as well as the end users’ UPK work session.
Monrovia Nursery Company – Azusa, CA
FP&A Manager
Implemented system conversion to 8.12, served as the lead for testing and designing General Ledger mapping by
analyzing business infrastructure and operating processes. Supported the conversion efforts in the areas of Sales Order
Management, Procurement, Distribution, Manufacturing, Inventory Management, and Transportation.
Managed Budgeting, Financial forecasting, financial modeling, MD&A (narrative results), dashboard reports,
variance/bridge analyses, margin analyses, exception reports, treasury management, audit, taxation, management
reporting packages, month end close, internal control, and data integrity.
Created sensitivity analyses that supported the strategic decision making process.
Leveraged software technology (Insight Software) to reduce the turnaround time with the budgeting process.
Developed margin analysis at the item level (unprecedented in the Growers Manufacturing industry) made available
through actual costing.
QTC Management – Diamond Bar, CA
Accountant
Managed financial reporting packages, flash reports, cash management, treasury, trend analysis, audit, payroll, month
end close, account reconciliations, and bank reconciliations.
Ensured proper cutoff and data integrity through a company acquisition.
Part of the treasury committee that evaluated the cost/benefits of alternative banking solutions. Monitored cash
positions and maintained adequate funding to meet forecasted commitments.
Chen & Chen, CPAs – Rowland Heights, CA
Accountant/Auditor
Managed compilation, financial reporting, audit, taxation (individual/corporate), payroll, month end processing,
account reconciliations and bank reconciliations.
Conducted year end audits by evaluating internal control, inventory valuation, AR/AP confirmations, cash and sales
testing, ratio analyses and review of financial presentations. Developed recommendations for improvements.
Provided financial forecast with tax planning as well as researched taxation issues based on case studies and policies.
Page 18 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Education:
Bachelor of Science in Business Administration – Accounting, California State Polytechnic University, Pomona, Magna
Cum Laude
Bilingual in Chinese Mandarin
Author:
Current Author / Contributor to Denovo’s Resource blog on Affordable Care Act: www.denovo‐us.com/resources
Page 19 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Buffy Dorpinghaus – HR/Payroll Consultant
Most Recent References:
Buffy’s most recent projects are for the following customers:
Lehigh Hanson, Inc., Irving, TX (for the past 3 years)
City of Fort Collins, CO
Executive Summary:
Buffy Dorpinghaus has over 20 years of JD Edwards application and technical experience for large multi‐national organizations
with highly complex software configurations. She has a proven history as a Project Manager, Functional Consultant, Application
Developer, Technical Team Lead and Technical Trainer and has proven ability in Configuring, Implementing, Troubleshooting,
Modifying and Testing J.D. Edwards modules and systems.
Industries and Expertise:
Industries: Financial Services, Healthcare, Oil & Gas, Professional Services and Public Sector
Software Packages: JD Edwards World and EnterpriseOne
Modules: HCM, Payroll, ESS, A/P, A/R, General Ledger, EDI, Purchasing, Sales order, Inventory, Advanced
Warehousing, Distribution Requirements Planning, Address Book, Fixed Assets, Work Order.
Development Tools: UML, Query, SQL, OS/400, AS/400 communication, ALDON, Change Management Tool, JD
Edwards Case Tool, World Vision, SDA & RDA (Screen and Report design aids), MQ Series,
Organizational Chart Publisher
Programming Languages: C++, HTML, RPG, CL, DDS, JD Edwards, COBOL, and Visual Basic
Key Clients and Projects:
Alaska Aerospace Corporation ‐ Anchorage, Alaska
Senior HR and Payroll Consultant
Responsible for all troubleshooting and problem resolution related to the HR and Payroll systems.
Advise AAC on ESU application and timing.
Guide AAC through their year‐end activities and processes.
Responsible for all special projects related to HR and Payroll for example, this year we designed and built a time entry
interface.
King County Library System ‐ Issaquah, WA
HR, Payroll and Employee Self Service Consultant
Lead consultant on Payroll, HR and ESS upgrade for the King County Library System. Upgrading from 8.0 to 9.0.
Created a Gap Analysis to recommend business process changes and additional functionality which they own that they
may want to implement.
Performed a major HR / Payroll analysis and audit in preparation for their upgrade.
State of Nebraska ‐ Lincoln, NE
Lead HR, Payroll and Employee Self Service Consultant
Lead consultant on Payroll, HR and ESS upgrade for the State of Nebraska. Upgrading from 8.10 to 9.0.
Troubleshoot many production payroll and HR problems for State of Nebraska.
Prepared for and resolved some issues with the Open Enrollment using ESS for 19,000 employees.
National Radio Astronomy Observatory ‐ Charlottesville, VA
Lead HR, Payroll and Employee Self Service Consultant
Team lead of JD Edwards EnterpriseOne implementation responsible for the Business Implementation for Payroll, HR,
Benefits, and Employee Self Service.
Worked with the HR organization and benefit providers to implement and automate all updates for Benefits and
Accruals.
Worked with the Human Resources module and managed Job setup, Employee maintenance, Injury Tracking, etc.
Managed the complete implementation and customization of Employee Self Service to requirements of NRAO.
El Paso County ‐ Colorado Springs, Colorado
Lead Systems Project Manager
Responsible for all demos, solution design, and project management related to JD Edwards Enterprise One within El
Paso County.
During 2004 have managed a successful implementation of Employee Self‐Service for 2,500 employees. Project was
very successful – went live on time and under budget.
Page 20 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Managed the first RFID installation for JD Edwards, DSI and Intermec at El Paso County. Articles related to the project
can be viewed on Forbes.com, RFID Journal as well as various other websites.
Personnel manager of the 6 members of the J.D. Edwards Team. Responsible for their scheduling, reviews and day to
day productivity. Also responsible for coordinating all outside consultants.
Responsible for the ERP Budget for El Paso County.
JD Edwards ‐ Denver, CO
Senior Programmer / Analyst
Created conversion programs for the World 8.1 to One World Migration Software. Responsible for conversions within
Finance and HR/Payroll.
Troubleshoot and perform bug fixes on the World A7.3 to One World Migration Software.
Act as fourth level support for JD Edwards HR/Payroll for Global Support Services. Solved several urgent client issues
requiring fully tested code changes in less than 2 hours.
Chevron ‐ Angola, West Africa
JD Edwards Application Developer/Technical Trainer
Redesigned software that was causing payments not to be reflected in the balance of a contract.
Designed custom reports and inquiries to help various departments monitor their spending more closely.
SmithKline ‐ London, England
JD Edwards Application Consultant
Application consultant for a major Distribution Requirements Planning (DRP) and EDI implementation involving 4
factories, 4 warehouses, 30 markets and a project team of eight.
Used JD Edwards in a creative manner to achieve business requirements. Where necessary advised SmithKline
Beecham on and designed modifications to JD Edwards.
Translated business requirements into functional and technical designs. Responsible for very detailed technical designs
to be given to programmers with no JD Edwards experience.
Merck ‐ Amsterdam, Netherlands
JD Edwards Technical Specialist
Technical lead of a 3 member programming staff for World A5.2 to A7.3 cum 9 upgrade and data conversion.
Designed and programmed a data conversion program that converted the work orders and equipment & plant
maintenance information from the old software package to JD Edwards.
Instructed and monitored programmers not familiar with JD Edwards on the necessary modifications needed for World
A7.3 cum 10 and Euro compliance.
United STATEs Olympic Committee ‐ Colorado Springs, CO
Systems Analyst
System Administrator for a 150 user site. Created all new user Id’s, set up approval routing, delegated authority and
set security levels on the JD Edwards system.
Performed all new module implementations, upgrades, and installations of all JD Edwards software.
Education:
Bachelor of Arts in Mathematics and Statistics, Minor in Systems Analysis,
Miami University of Ohio, Oxford, Ohio, May 1993
Page 21 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Al Rumalo – HR/Payroll Consultant
Most Recent References:
Al’s most recent projects are for the following customers:
City of Huntington Beach, CA
Fond Du Lac Reservation, Cloquet, MN
Kansas Turnpike Authority, Wichita, KS
Executive Summary:
Alfred Romulo is a JD Edwards consultant with more than 14 years of experience working in the Human Resource industry and
seven years of experience with JD Edwards EnterpriseOne software specifically using the Human Resource Management suite.
His consulting expertise includes configuration, conversion, and testing of JD Edwards HR modules. He has assisted in
implementing EnterpriseOne HR, Payroll, Employee Self‐Service and Leave Request. He is experienced with overseeing AAI
processes, PDBA calculations, taxation, Vertex updates, setting up weekly and bi‐weekly payroll processes, establishing fiscal date
patters, general account and ledger rules. Alfred has worked with multiple payroll IDs, Master Pay Cycles and payroll control
parameters. He is experienced with insurance and benefit processes, vacation processes, and payroll history issues and has
supervised the responsibilities and deliverables of payroll groups. Alfred has also worked with administration of documentation
for certified payroll, 401(k) audits, SOX compliance, Worker’s Compensation and General Liability. He provided problem‐solving
expertise for multiple product lines and for clients’ concerns and established and maintaining a positive, professional relationship
with clients. Alfred plans, leads, and actively participates in design, configuration and testing of assigned software applications
through User Acceptance Testing, Conference Room Pilot Testing, and Integrated Conference Room Pilot Testing to validate
product functionality. He works with clients creating train‐the‐trainer documentation and conducts training workshops via Oracle
User Productivity Kit. He is effective in communicating and coordinating with business process owners to validate change requests
in all ERP configurations and environments and the subsequent updating and move to production to ensure correct process
(testing, signoff, etc.) prior to Go‐Live. Alfred drives the troubleshooting of issues and resolution during development and post
production support.
Industries and Expertise:
Industries: Communications, Consumer Goods, High Technology, Professional Services, Public Sector,
Retail, Travel & Transportation, and Utilities
Software Packages: JD Edwards EnterpriseOne Product Suite
Modules: Human Resources, Payroll, Benefits, Employee Self‐Service, Leave Request, 401k Processes,
PDBA, Master Pay Cycles, vacation accrual schedules, AAIs, Payroll Accounting History,
Financial Analysis and Reconciliation, General Ledger, Tax Burden, Pensions, Workers’
Compensation, Year End W‐2s,
Tools: User Productivity Kit (UPK)
Other: Insight Query, Q4Biz Report Writer, Paychex Premier Human Resource Services, Paylink
Payroll System, Microsoft Excel, Word and PowerPoint, Vertex, SOX Compliance
Experience:
City of Huntington Beach, CA
Senior Functional Consultant – Human Capital Management
Conducted full assessment of recent implementation.
Proposed, documented, tested, and rolled out “surgical re‐implementations” – areas identified in human resources,
time entry, and payroll to make the most of the canned JD Edwards functionality and customize only where needed.
Reviewed current application setup and custom objects and performed additional setup as needed for the firefighters
association, police department, marine safety association, municipal employees association, and management
employees organization.
Researched and documented potential solutions for California’s paid sick leave statute AB‐1522 including each
solution’s strengths/drawbacks, estimated cost, implementation timeline, and impact to the organization.
Fond Du Lac Reservation – Cloquet, MN
Senior Functional Consultant – Human Capital Management
Implemented member data to integrate with human capital management, benefits, time and labor, and payroll
Evaluated needed modifications to current processes and reports, and migrated data from legacy system.
Assisted with third party interfaces and communications and testing of custom reports, checks, and advices.
Documented and validated business requirements and mapped to JDE functionality.
Configured accordingly to institute best practices and meet organizational requirements.
Page 22 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Kansas Turnpike Authority – Wichita, KS
Senior Functional Consultant – Human Capital Management
First phase of a multi‐phase implementation of EnterpriseOne 9.1 implementing human capital management, benefits,
time and labor, and payroll.
Reviewed existing business processes, performed application setup, conducted requirements gathering sessions,
trained super‐user, and managed roll‐out and go‐live support.
Configured system, coordinated conversion test cycles, lead CRP & Integrated CRP sessions, trained PowerUsers, wrote
technical specifications, and supported go‐live.
Developed versions, menus, and security for new implementation based on existing conventions.
Assisted with third party interfaces and communications; testing of custom reports, checks, and advices.
Maine Department of Transportation – Augusta, ME
Senior Functional Consultant – Human Capital Management
Upgrade from 8.12 to 9.1, implementing human capital management, benefits, time and labor, and payroll.
Developed scripts and HCM procedures, focusing on the timecard automation rules.
Successfully configured the system to manage human capital management and payroll without Vertex.
Provided training and written documents for future reference, maintenance, and modification.
Moulton Niguel Water District – Laguna Niguel, CA
Senior Functional Consultant – Human Capital Management
Conducted full assessment of recent implementation.
Proposed, documented, tested, and rolled out “surgical re‐implementations” – areas identified in human resources,
time entry, and payroll to make the most of the canned JD Edwards functionality and customize only where needed.
Evaluated needed modifications to current processes and reports.
Assisted with third party interfaces and communications and testing of custom reports.
Documented and validated business requirements and mapped to JDE functionality.
VectorUSA – Torrance, CA
Senior Functional Consultant – Human Capital Management
First phase of a multi‐phase implementation of EnterpriseOne 9.1 implementing human capital management, benefits,
time and labor, and payroll.
Reviewed existing business processes, performed application setup, conducted requirements gathering sessions,
trained super‐user, and managed roll‐out and go‐live support.
Configured system, coordinated conversion test cycles, lead CRP & Integrated CRP sessions, trained PowerUsers, wrote
technical specifications, and supported go‐live.
Developed versions, menus, and security for new implementation based on existing conventions.
Assist with third party interfaces and communications; testing of custom reports, checks, and advices.
Golden State Water Company – San Dimas, CA
Business Analyst
Assisted with the configuration, conversion, and testing of the JD Edwards payroll module from Xe to Enterprise One
9.0.
Facilitated the Wells Fargo to New York Life transition of the customized 401(k) processes in JD Edwards.
Aided in the implementation of JD Edwards Employee Self‐Service and Leave Request modules, including the changes
in the vacation accrual policies.
Generate and post transactions to the general ledger using specifically defined automatic accounting instructions
(AAIs).
Differentiate labor and overhead expenses for planning and variance analysis.
Define PDBA calculations, taxation, and custom rules for non‐standard calculations.
Create multiple rollover rules per leave DBA and evaluate leave trends.
On a monthly basis, test the Vertex updates, which calculate the payroll tax withholding amounts according to the
current tax rates for each tax agency.
Set up companies in JD Edwards for both weekly and bi‐weekly payroll processes.
Establish fiscal date patterns, general accounting constants, and ledger type rules.
Create multiple payroll IDs, Master Pay Cycles, and payroll cycle control parameters.
Set up unemployment insurance rates, workers’ compensation insurance e‐basis tables, vacation accrual schedules,
and garnishment tables in JD Edwards.
Ensure data integrity and validate that burden rates follow labor as defined in AAIs.
Identify payroll errors and correct payroll history either manually or through interim processes in order to certify that
all payroll and accounting history tables have been accurately adjusted with a clear, comprehensible audit trail.
Supervise and direct the responsibilities and deliverables of payroll group.
Page 23 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Perform financial analysis and reconciliation of various general ledger accounts on a monthly and quarterly basis.
Input payroll accounting journal entries for the various accruals, benefits, fringe clearing, tax burden, pension, and
general liability accounts.
Prepare ad‐hoc payroll analyses for regional management for budgeting, forecasting, performance, and disciplinary
purposes.
Administer documentation for certified payroll and data requests for audits on 401(k), SOX compliance, Workers’
Compensation, and General Liability.
Interact with regional management, Human Capital Management, IT, and Tax Departments to ensure accuracy and
timely payroll processing.
Assist in payroll tax submissions, quarterly and annual payroll tax return preparations, and year‐end W‐2s preparation
for multiple legal entities in various states.
Maintain employee payroll records in compliance with applicable federal and state wage‐related regulations.
Paychex, Inc. ‐ Costa Mesa, CA
Client Services Supervisor
Supervised and directed the responsibilities and deliverables of assigned personnel.
Processed payroll and tax returns for multiple high‐end clients across various states.
Provided guidance on clients’ issues relating to Human Resources.
Kept abreast of the changes in the payroll system and software, in the technological industry, and in wage and tax laws.
Fostered a cohesive relationship among the clients, sales, and operations.
Provided problem‐solving expertise for multiple product lines and for clients’ concerns.
Established and maintaining a positive, professional relationship with clients.
Conducted meetings, interviews, client surveys, budgeting, and performance reviews.
Recommended and implemented the training and education of assigned personnel.
Supported and motivated employees and departments to encourage customer satisfaction.
Maintained a high rate of client retention through premium customer service.
Supported client transmission issues with Paychex Premier Human Resource Services and Paylink payroll system.
Burlington Coat Factory ‐ West Covina, CA
Customer Service Supervisor
Supervised and trained cashiers and back‐up cashiers.
Supported and motivated employees from all departments to encourage an increase in sales and customer satisfaction.
Created the work schedule by coordinating with other departments to ensure sufficient coverage will be available
throughout the day.
Constantly monitored that employees applied the highest priority to customer service.
Balanced registers and all financial transactions performed throughout the day.
Troubleshooted registers and inventory scanners with tech support.
Assisted customers with purchases, exchanges, and returns.
Reconciled checks and cash for bank deposit preparation.
Provided a high level of customer service.
Education:
B.S. Management , Pepperdine University
B.S. Computer Information Systems, Magna Cum Laude, DeVry University
Page 24 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Naila Sowers – CNC Specialist
Current CNC Managed Services :
Naila is currently providing CNC Managed Services for the following customers:
Cook County Government – Linux/Oracle
Metropolitan Pier and Exposition Authority – Linux/Oracle
Outrigger Resorts – Windows/SQL
Atlas Lighting – Windows/Oracle
Executive Summary:
Naila Sowers is a skilled JD Edwards CNC Administrator with more than 18 years of experience working with software
development and hardware issues. She has more than 15 years of experience working with the JD Edwards EnterpriseOne
software implementation and providing CNC support. Naila has worked with application and tools developers during full software
development cycles, and providing installation and configuration support on a variety of platforms. She maintains existing code,
provides technical support and troubleshooting services, and assists with development in designing code changes. Naila has
mentored and trained new employees and worked closely with clients to resolve technical issues on their systems. She is highly
skilled and experienced in software application debugging, coding and optimization and uses many different debugging tools as
well as development and QA environments.
Industries and Expertise:
Industries: Education & Research and High Technology
Software Packages: JD Edwards OneWorld/EnterpriseOne Xe through 9.1 Product Suite
Hardware: Intel based platforms, UNISYS, EXA, VMs
Operating Systems: UNIX, Windows 7 (Server and Professional), AS/400
Languages: SQL, Visual Basic, C, HTML, ANT
RDBMS: SQL Server, Oracle 12G
Spoken Languages: English, Bengali, Hindi, and Urdu
Other: Vertex, MicroStrategy, Citrix, all the common UNIX and MS applications, Mercury
LoadRunner, StarTeam, CaliberRM, J.D. Edwards/YouCentric CRM, XPI (eXtended
Process Integration)
Key Clients and Projects:
Oracle, Corporation (formerly PeopleSoft, Inc.) ‐ Denver, CO
Environment Operations Engineer
Maintained build machines and supported JD Edwards environments: Xe, E8.0, 8.12, 9.0, 9.1
Built and deployed packages to ensure environments are up‐to‐date
Applied service packs and required patches
Built and packaged GA releases of the EnterpriseOne product
Built and deployed EXA packages
In charge of mastering Oracle Virtual Machine (OVM)
Identified and resolved issues regarding software implementation and integration
Cross‐trained on other platforms to ensure group effectiveness
Participated in the development of new processes
Assessed stability issues and alternative scenarios in order to minimize risks and improve product quality
Worked with internal customers and selected external customers as appropriate
Presented ideas and information through teach times and product demos
Responsible for project management and delivery of EnterpriseOne product
PeopleSoft, Inc. ‐ Charlotte, NC
Development Environment Specialist
Provided development environment configuration subject matter expertise to developers within CRM Engineering.
Maintained technical aptitude in regard to the integrated product line and the technologies used to implement the
integrations of these individual products.
Identified and resolved issues regarding software implementation and integration.
Interfaced with development teams to resolve recurring issues and problems.
Engaged in software application debugging, coding and optimization using a variety of programming and debugging
tools.
Troubleshot Development and QA environments to identify the root causes of issues concerning the integration of the
products.
Worked closely with build tool developers to facilitate the automation of integrated development environment setup.
Page 25 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Kept logs of integration issues that arise along with the root causes behind issues to facilitate a means of tracking
problem areas in regard to the components of the integrated solution.
J.D. Edwards and Company – Denver, CO
CNC/Windows Platform Tech Specialist
Created software from design documents
Conducted complete analysis of software problems
Maintained existing programs
Provided application and technical support to clients who have purchased company’s software products that operated
across WINDOWS platforms and multiple databases
Identified and resolved issues regarding software implementation and integration
Made sure that the applications were properly supporting the clients’ business functions
Interfaced with clients and other development teams to resolve recurring issues and problems
Performed periodic consulting and training assignments
J.D. Edwards Global Customer Solutions – Denver, CO
Application Technical Consultant
Facilitated resolution of technical issues
Assisted software development in designing code changes and troubleshoot difficult issues
Provided consulting resources to other areas of J.D. Edwards
Mentored and trained new employees
Worked closely with clients to resolve technical issues
Worked closely with Application and Tools developers during the software development life cycle
Installed and Configured EnterpriseOne software on UNIX, AS400 and Windows
Maintenance of existing code
Technical support and network troubleshooting
Oklahoma State University ‐ Stillwater, OK
Team Leader
Assisted the Lab Manager in running the lab
Maintained Statistics
Conducted Team Meetings
Enforced CIS policy
Delegated tasks to team members
Oklahoma State University ‐ Stillwater, OK
Computer Assistant
Helped students with software applications and problems
Dealt with hardware problems
Maintenance of the lab
Education:
Bachelor of Science, Management Information Systems with a minor in Accounting ‐ Oklahoma State University ‐ May
1999
Continuing Education courses: Configurable Network Computing, Developers Immersion, Advanced Tools, HCM
Payroll/Benefits, MicroStrategy
Certifications and Affiliations:
Certified Trainer of Computer Assistants ‐ Oklahoma State University
Page 26 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Michael Tomlinson – CNC Specialist
Current CNC Managed Services :
Mike is currently providing CNC Managed Services for the following customers:
Hunter Industries (iSeries/DB2)
Clearwater Paper (iSeries/DB2)
Dunn Paper (Linux/Oracle)
Shiseido Americas (iSeries/DB2).
Executive Summary:
Michael Tomlinson is a highly skilled and experienced CNC Administrator with more than 16 years of experience working with
network systems and more than 11 years working with JD Edwards network systems. He possesses a high level of interpersonal
emotional intelligence, communication, patience, and adaptability in both changes in business requirements and personalities.
Michael has a solid and rare mix of platform skills as it relates to EnterpriseOne 9.1/9.2 implementations, upgrades and support
in all three iSeries/DB2, Windows/SQL & Oracle and Linux/Oracle OS/Database platforms. He has experience with deployment
of the other various EnterpriseOne add‐on servers such as AIS, ADF, BSSV, OVR and UPK. He has very strong CNC technical support
and troubleshooting experience providing a path to quickly find root cause of issues and resolving in a timely manner. He has act
as the team’s CNC technical escalation point before escalating to Oracle support. He works with customer EnterpriseOne go‐live
project CNC to Managed Services CNC handoff process. Michael puts a high priority on internal operational and technical
documentation for each and every one of our clients that is consistent across the team. He has the ability to relate and collaborate
on CNC projects with other technology and system infrastructure teams such as OS, Database, Virtualization, Storage and
Network due to familiarity in those skill sets. He has a great deal of EnterpriseOne/CNC administration experience across various
system architecture complexity and user base sizes, OS and Database platforms, in both cloud/hosted and on on‐premise
infrastructures.
Industries and Expertise:
Industries: Consumer Goods, Healthcare, High Technology, Industrial Manufacturing, Natural Resources,
Retail, and Wholesale Distribution
Software Packages: JD Edwards OneWorld/EnterpriseOne B73.3.x, Xe through 9.2 Product Suite
JD Edwards: JD Edwards Human Resource Information System (HRIS) Self Service Portal, EnterpriseOne
System Administration, EnterpriseOne Installations/Upgrades, EnterpriseOne CNC Setup,
Configuration, and Troubleshooting, Tools Releases, Installation of ESUs, ASUs, and service
Packs on Several Platforms and Databases, OCM, OMW, Package Builds, Security,
EnterpriseOne Web Server, EnterpriseOne on Multiple Foundations, Virtualization, Storage
and Network EnterpriseOne Package Management/Deployment, User, Role, Security
Workbench, and Printer administration,
Tools: LPI Linux, Basic DB2/SQL, SQL Server 2005/2008, iSeries AS/400 iSeries/DB2, Linux/Oracle
OS/Database, V5R4, IBM Blade Center H and N Series, IBM DS3400 Series and NetApp N Series
Storage Systems, WebLogic Application Servers 10.3.4, Citrix NetScaler, LPARs and the POC for
TR 8.89.4.2, iTera HA, IBM HTTP Servers, VMware ESX 3.5 and vSphere, Microsoft Hyper‐V and
MDOP App‐V, Citrix 4.0/4.5/XenApp 5.0, IBM Tivoli Storage Manager, ISA Server/WebSense,
Cloud Environments: EnterpriseOne Cloud Hosted Solutions, AWS, Azure, and Oracle Cloud
Other: Vision Solutions Mimix HA and Replicate1, EDI, Formscape, RFGen, Kronos WorkForceCentral,
3rd party ODBC User Profiles Security, SharePoint Administration, Active Directory 2000/2003
and Exchange Administration
Key Clients and Projects:
Denovo Ventures, LLC – Niwot, CO
Managed Services CNC Team Lead – JD Edwards EnterpriseOne
Established CNC Managed Services team’s standard operating procedures to improve consistency in internal
communication, documentation, expectations, and efficiency in support delivery.
Established client onboarding procedures for a smooth transitional experience between CNC and new customers to set
the tone and standard of our service delivery excellence.
Implemented a new CNC Managed Services team org. structure that allows for a long‐term growth without losing and
sacrificing the intimate relationship between CNC support and our valued hosted and non‐hosted clients.
Successfully integrated offshore team members into Managed Services support model to allow onshore members to
focus on more advanced CNC support tasks and projects by creating previously unavailable bandwidth taken up by the
routine CNC tasks such as package builds and maintenance now done by offshore resources.
Mentoring and challenging our junior level CNC administrators to set them up for strong successful growth and career
satisfaction.
Page 27 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Lead CNC on migration and transitional projects of new and existing clients switching from an on premise to a
cloud/hosted model for their EnterpriseOne and related systems hosting and support.
Streamlined proactive CNC administrative support tasks via script automation on the various EnterpriseOne OS platform
which significantly reduced the number of hours per month to accomplish those tasks manually by CNC team.
Created fully configured EnterpriseOne system templates for quicker new hosted system deployments rather than
building each from the ground up.
Close collaborative project and internal support relationship with our DevOps, Cloud and other infrastructure teams to
implement EnterpriseOne cloud hosted solutions to both Denovo and other major cloud providers such as AWS, Azure,
and Oracle Cloud.
Promoted to Managed Services Team Lead after 1st year tenure with Denovo.
Wilbur‐Ellis Company – San Francisco CA
CNC Administrator – JD Edwards EnterpriseOne
Upgraded from Oracle Application Servers to WebLogic Application Servers 10.3.4
Configured Citrix NetScaler to more efficiently load balance US and Asia JAS EnterpriseOne HTML server instances
across lateral web servers
Implemented Oracle POC for multiple time zone support on single LPAR. Asia and U.S. were hosted on separate LPARs
and the POC for TR 8.89.4.2 allowed us to run both JD Edwards instances on same server with different time zones
solving several key problems like remote database and network latency and overall slower performance
Upgraded iTera HA from 6.0 to 6.1.2
Performed several DR tests by performing iTERA’s virtual role swap functionality
Upgraded Tools Release from 8.98.4.2 to 9.1.2.3 in our Dev environment
Performed ASU and ESU software updates as well as iSeries PTFs to bring to current
Currently in the middle of going from an open to closed security model using ALLOUT product
Improved the administrative workflow for new user creation and termination process policies to be more aligned with
the helpdesk’s internal process as well for satisfying audits
Tightened down 3rd party ODBC user profiles security on the iSeries to be more ready only where appropriate
Upgraded iSeries system memory and DASD to increase overall system performance by lowering page faults
Daily CNC administration tasks and responsibilities:
o User, Role, Security Workbench, and Printer administration
o Managing BRMS and all the daily, weekly, and occasional full system saves
o Package builds for all CRP and Production environments
o Daily system health checks and routine proactive system maintenance which includes bouncing JD Edwards,
clearing IPC, deleting SQLPKGs, rebooting WebLogic Application servers, etc.
o Routine data refreshes
o Troubleshooting user and system JD Edwards issues
o Software Updates ESU/ASU/PTF administration
o JD Edwards business data table SQL updates, inserts, deletes
o iTERA HA multi‐node replication administration
o Supporting Optio invoice document printer administration
Trident Seafoods Corporation – Seattle, WA
Jr. CNC Administrator – JD Edwards EnterpriseOne
JD Edwards EnterpriseOne 8.0 and 9.0 system administration
JD Edwards EnterpriseOne ESU and DV/PY/PD package build and deployment administration
IBM WebSphere Application Server 6.x ND, Portal Server 6.x, and IBM HTTP Server implementation and administration
in a federated multi‐node cell with vertical and horizontal cluster topology
WebSphere Application Server and Portal Server performance monitoring and tuning
JD Edwards HRIS Self Service Portal implementation and administration
WSRP Portlet administration
iSeries AS/400 V5R4 (multiple system and lpar) system administration. Upgraded systems to V7R2 on iSeries 750’s
Extensive Disaster Recovery Site implementation, annual revision and failover execution testing (includes iSeries, JD
Edwards 8 and 9, Vision Solutions Mimix HA and Replicate1, EDI, Formscape, RFGen, Kronos WorkForceCentral)
Vision Solutions Replicate1 and Mimix HA Administration
iSeries BRMS Administration with Tivoli encryption and IBM TS3310 LTO4 tape library
IBM Blade Center H and N Series Implementation and Administration
IBM DS3400 Series and NetApp N Series Storage System Administration
EDI/ Formscape/ Presenter/ OnBase/ Vertex/ Spreadsheet Server for JD Edwards Administration
Basic DB2/SQL query proficiency
Page 28 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Trident Seafoods Corporation – Seattle, WA
Sr. Network Administrator
Manage 100+ IBM server systems at both a production and offsite DR data center as well as remote servers spread out
over 12 remote offices along the Pacific West Coast and Alaska
SQL 2005/2008 administration including cluster and replication implementations.
VMware ESX 3.5 and vSphere 4 implementation w/NetApp N Series storage integration and administration including
Update Manager Extension
Microsoft Hyper‐V and MDOP App‐V Administration
Citrix 4.0/4.5/XenApp 5.0 Implementation and Administration
IBM Tivoli Storage Manager Administration. Performed several upgrades from 5.3 to 5.4 to 5.5 as well as implement
and execute disaster recovery procedures
Technical liaison between CNC and Network group and for the JD Edwards Business Analysts
Exchange and ISA Server/WebSense administration including email and IM archiving solutions
SharePoint Administration
SMS/MSCCM 2007 administration
Symantec Anti‐Virus implementation and administration
Escalation point for helpdesk services group currently using FrontRange Heat
HealthForce Partners – Bothell, WA
Network Administrator
Network Administration support for a frame relay network that consists of roughly 250 workstations and users
dispersed amongst 16 remote sites in the King and Snohomish County
Support Manager/lead. Built the Helpdesk entity from the ground up, creating operational processes, tasks, inventory,
incident, and asset tracking, project management, documentation standards, internal support via email, phone, remote
desktop, and in person covering all areas of IT support for all 16 remote sites
Managing and designing the Health Insurance Portability and Accountability Act (HIPAA) policies related to IT security
procedures and policies
Project management and engineer of Active Directory and Group Policy restructure and deployment.
Resolve all issues that arise with Windows NT platform clients and servers
Cross‐functional teamwork on projects with virtually every manager at each department/site to deliver IT solutions
related to their operational needs
Coordinate and deliver all individual and group IT training sessions for new and existing users
Responsible for administration of the backup system, Veritas Backup Exec
Active Directory 2000/2003 and Exchange administration. Manage and administer all user and email accounts,
file/folder directory, and application security
Microsoft Corporation – Redmond, WA
Support Administrator
Responsible for trouble‐shooting Windows XP Professional, Home Edition and Internet Explorer escalations such as
installation, backup, recovery, and editing/recovering the registry to network issues
Resolved highly complex final tier escalations pertaining to Microsoft PC based games, hardware, and Microsoft MSN
Zone projects
Utilized technical problem solving skills to investigate challenging issues using resources including other team members,
knowledge databases, testing labs, as well as intranet resources
Acted as a consultant on technical and procedural issues for the team
Gained solid technical skills in advanced Windows/hardware troubleshooting as well as individual customer service and
problem solving abilities
Education:
Bachelor of the Arts, Business Administration Management Information Systems, Western Washington University,
Bellingham WA ‐ August 2001
Certifications and Affiliations:
JD Edwards EnterpriseOne 9.0 CNC Certified Implementation Specialist – 9/8/2012
LPI Linux Certification
President of the WWU Managed Information Systems Association – 2001
Page 29 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Falah Thamir – Development
Most Recent References:
Falah’s most recent projects are for the following customers:
Douglas County, CO
Washington Corporations
City of Lakewood, CO
Executive Summary:
Falah Thamir has over 25 years of experience in IT fields, including analysis, design, and programming. He has more than fourteen
years of analysis, design, and development experience in JD Edwards EnterpriseOne Human Resources software, including Web
applications, including over two years at JD Edwards Development (HR/Payroll and Contract Billing). He currently provides the
design and development of EnterpriseOne interactive applications and reports. He was assigned at J.D. Edwards Company for
two and one‐half years to be part of the design and development teams in HR/Payroll and Contract/Service Billing for OneWorld
B7333 and Xe. Falah was the lead design person for the Employee Assignment module in OneWorld Xe2/B8. At other clients, he
has the responsibility of data conversion, writing interface programs, and design/development of custom applications, mostly
HR/Payroll, Distribution, and Manufacturing. Falah is also experienced in EnterpriseOne Custom Screens, Portlets, Power Forms,
and Wizard Development. He is part of the Utiligy development team.
Industries and Expertise:
Industries: Consumer Goods, Engineering & Construction, Financial Services, High Technology, Industrial
Manufacturing, Natural Resources, Oil & Gas, Public Sector, and Wholesale Distribution
JD Edwards: EnterpriseOne Xe through 9.1, Address Book / Conversions), Business Functions (C & NER),
Contract and Service Billing, Conversions /Interfaces, Custom Screens, Portlets, EnterpriseOne
PowerForm Development, Custom Time Entry, Inventory, Common Foundation, Development
Tools, Distribution, Human Resources Development, E1 Web Application Development, Payroll
(including Conversions), Sales Orders, Table Conversions, UBEs, Workflow,
Encryption/Decryption methods
Tools: Assembler, C, C++, FORTRAN 77, Pascal, Turbo C, DOS/Windows Batch Processing, Linux, UNIX,
MS Access, MS Excel, Read and Write Arabic
Key Clients and Projects:
Fluidmaster, Inc. ‐ San Juan Capistrano, CA
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Data conversion
Customize ACH payments method (ISO 20022)
Customize manufacturing and scheduling processes
Affymetrix, Inc. – Santa Clara, CA
Sr. Technical Consultant
Customize Sales Order Entry and processing
City of Thornton, CO
Sr. Technical Consultant
EnterpriseOne 9.1 Implementation Project. Wrote custom programs to handle their financial system interfaces
City of Lethbridge, Alberta
Sr. Technical Consultant
EnterpriseOne 9.1 Implementation Project. Taught class in workflow
Seaspan Marine/Seaspan ULC ‐ North Vancouver, BC
Sr. Technical Consultant
EnterpriseOne 9.1 Implementation Project
Wrote custom HR / Payroll programs
Choctaw Nation of Oklahoma – Durant, OK
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom programs for Expense Management and Workflow
Page 30 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
City of Bellevue, WA
Sr. Technical Consultant
EnterpriseOne 9.1 Implementation Project
Wrote custom program for their financial system
City of Rochester Hills, MI
Sr. Technical Consultant
Wrote custom programs
Douglas County – Castle Rock, CO
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom HR / Payroll programs
Fond du Lac Reservation ‐ Cloquet, MN
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom HR / Payroll custom programs
Government of Bermuda ‐ Hamilton
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom program for their HR / Payroll and Financial systems
Montana Rail Link – Missoula, MT
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom program for their financial system
Port of Houston Authority – Houston, TX
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom program to convert their payroll history from legacy system to E1
The Weitz Company – Des Moines, IA
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom programs to handle HR / Payroll interfaces
Washington Corporation – Missoula, MT
Sr. Technical Consultant
EnterpriseOne 9.1 Implementation Project
Wrote custom programs for their HR / Payroll, and Expense Management and Workflow systems
American Heart Association – Dallas, TX
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom programs for Expense Management and Workflow
Central Lincoln PUD – Newport, OR
Sr. Technical Consultant
Wrote custom programs to handle their retirement maintenance and reporting system
Central Puget Sound Regional Transit Authority – Seattle, WA
Sr. Technical Consultant
Wrote custom program
City of Cape Coral, FL
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom programs for their financial system (ACH transfers)
Page 31 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
City of Fort Collins, CO
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom HR/Payroll programs
City of Lakewood, CO
Sr. Technical Consultant
EnterpriseOne 9.1 Implementation Project
Wrote custom programs for their financial system and workflow approvals
Clif Bar Inc. – Emeryville, CA
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom programs to handle their financial and distribution system
Dougherty County/City of Albany, GA
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote custom HR / Payroll programs
Jefferson County – Golden, CO
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Wrote programs and workflow processes for HR
Adams County – Brighton, CO
Sr. Technical Consultant
Wrote custom programs
O’Charley’s Inc. – Nashville, TN
Sr. Technical Consultant
EnterpriseOne 9.0 Implementation Project
Apply custom change to the payroll programs to handle tip processing
Montgomery County DHHS – Rockville, MD
Sr. Technical Consultant
EnterpriseOne Xe Implementation Project
Wrote custom programs to interface E! with external systems
SCO Family of Services – Glen Cove, NY
Sr. Technical Consultant
EnterpriseOne Xe Implementation Project
Wrote custom payroll programs
JD Edwards OneWorld Payroll Tip Processing – Denver, CO
Sr. Technical Consultant
EnterpriseOne Xe Implementation Project
Customize the E1 payroll system to handle tip processing
DisCopy Labs – Fremont, CA
Sr. Technical Consultant
EnterpriseOne Xe Implementation Project
Wrote custom programs for their financial system interfaces
Jackson County – Medford, OR
Sr. Technical Consultant
Wrote custom programs
City of Fontana, CA
Sr. Technical Consultant
EnterpriseOne Xe Implementation Project
Wrote custom interface programs to handle their retirement reporting system
Page 32 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
City of Huntington Beach, CA
Sr. Technical Consultant
EnterpriseOne Xe
Wrote custom interface programs to handle their retirement reporting system
City of Culver City, CA
Sr. Technical Consultant
EnterpriseOne Xe Implementation Project
Wrote custom interface programs to handle their retirement reporting system
JD Edwards OneWorld Development – Denver, CO
Sr. Technical Consultant
EnterpriseOne Xe Implementation Project
Part of internal team to program the HR/Payroll and Service/Contract Billing modules
LOGIS (Local Government Information Systems) – Golden Valley, MN
Sr. Technical Consultant
EnterpriseOne Xe
Wrote custom program to handle their retirement reporting system
JD Edwards (Internal HR) – Denver, CO
Sr. Technical Consultant
EnterpriseOne Xe Implementation Project
Wrote custom HR / Payroll programs
Denver Water Board – Denver, C)
Sr. Technical Consultant
Wrote custom program for financial system interfaces
Bank of America Securities – San Francisco, CA
Sr. Technical Consultant
Wrote custom interfaces
Education:
M.Sc. Electrical & Computer Engineering, University of Colorado, Denver, Colorado
M.Sc. Mining Engineering, Colorado School of Mines, Golden, Colorado
B.Sc. Petroleum Engineering, University of Baghdad, Baghdad, Iraq
Certified Professional Engineer (PE), Electrical Engineering, CO
Page 33 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Dawn Huth – Development
Most Recent References:
Dawn’s most recent projects are for the following customers:
Celeritas Group, LLC ,Broomfield, CO
Bell‐Carter Foods, Lafayette, CA
DMC Power, Carson, CA
Executive Summary:
Dawn Huth is a lead developer/analyst with over 21 years of IT experience with 17 years in JD Edwards OneWorld and
EnterpriseOne. Her extensive development expertise includes all core technical areas of OneWorld/EnterpriseOne such as OMW,
Table and Business View Design, Enterprise Report Writer (ERW), Application Design, Table Conversion, and Business Function
development along with the ability to debug all of these. She has participated in data conversions and EnterpriseOne version and
toolset upgrades. Dawn has performed ESU evaluations, analysis and retrofitting of custom objects for ESU application. She has
implemented integrations to third‐party applications utilizing Real Time Events, Fusion and Business Services. Dawn has extensive
knowledge of the JD Edwards database and table relationships. She is currently providing services as the JD Edwards Practice
Manager over the Development team.
Industries and Expertise:
Industries: Consumer Goods, Engineering and Construction, Financial Services, Industrial Manufacturing,
Public Sector, Real Estate and Wholesale Distribution
Software Packages: OneWorld Xe, EnterpriseOne 8.11, EnterpriseOne 9.1, World A7.3, Oracle Fusion, JDeveloper
Modules: Distribution (Sales, Procurement, Inventory, Advanced Pricing, EDI), Finance, General
Ledger, Accounts Payable, Accounts Receivable, Address Book,
Manufacturing
Development Tools: OneWorld and EnterpriseOne Development Toolset, JDeveloper 11.1.1.7 for Fusion
Development, JDeveloper 10.1.3.4.0 for BSSV development, Microsoft Visual C++, Java
Programming, SQL Developer, Create!form, Optio, BI Publisher
Database Utilities: SQL – AS400, Oracle, SQLServer
Other: ShipItSmarter, Epicor, TradeCard, MDLink, RFGen, Hyperion
Key Clients and Projects:
American Licorice – Laporte, IN
Sr. Developer
Implemented data integration with external Accounts Payable software and check requests
Bell‐Carter Foods – Lafayette, CA
Sr. Developer
Completed bank reconciliation process from file import to document matching
Implemented lockbox integration from bank to 9.1
Assisted with integration of Wonderware to 9.1 in their manufacturing processes
Created license plate label printing process for product completions
Custom application created for customer preferences/contract data and integrated with invoices and work order
documentation
Assisted with BIP templates and document routing
Celeritas Group, LLC – Broomfield, CO
Sr. Developer
Performed Address book and customer master data conversion from World to 9.1
Customized invoice, purchase order, and AR statements to include required information and emailing to customer
capability
Designed and implemented BI Publisher forms for sales order acknowledgments, pack slips, traveler document, AP
check, and purchase orders.
Created database trigger to update Sales Orders with freight charges from UPS and FedEx
Assisted with Sales Order import from Web portal
DMC Power – Carson, CA
JD Edwards Sr. Developer/Create!form Sr. Developer
Support of Create!form functionality
Modify Create!form form changes as required by business changes
Page 34 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Create custom reports and reports in CSV format
Research data integrity issues
JD Edwards production support as needed
Hometown America ‐ Chicago, IL
Sr. Developer
Create GL extract and file transfer for 3rd party BI software
1099 formatting issues
BI Publisher AP check modifications for signature and MICR line font
Fluidmaster Inc. ‐ San Juan Capistrano, CA
Development Lead
Account development liaison fielding development issues, assigning development tasks as needed, and providing
production support on EnterpriseOne 9.1.
Pinal County – Florence, AZ
Sr. JD Edwards Developer
Part of the project upgrade/implementation team from World A7.3 to EnterpriseOne 9.1.
Executed data conversion to restructure and simplify their Chart of Accounts.
This conversion involved updating all the related GL data throughout the system.
Cleared (archived) new database so that new system contained only the most current two years of data.
Crocs – Niwot, CO
JD Edwards Developer/Technical Analyst
Created reports / batch processes for Sales, Inventory, AR, AP, Procurement, EDI, and Finance.
Created “Positive Pay” interfaces for 3 separate banks.
Updated inventory reporting category codes via SQL for implementation project of Cognos BI.
Created and modified Create!form forms, which include Invoices, AP checks, Purchase Orders, Pick Slips, Pack Slips, and
shipping labels.
Implemented several interfaces using the table conversion tool. These include Ecommerce Sales orders, EDI
transactions, Inventory, Address Book, Customer Master and Epicor, their retail system.
Researched, analyzed, and managed the retrofit of custom objects from a large ESU required for the Brazil
implementation.
Modified Purchase Order Real Time Event (RTE) to provide all necessary data elements required to support the
implementation of the TradeCard solution (a third‐party Procurement application used by the vendors).
Created FUSION integration for the inbound Carrier Shipment Status Tracking event from ShipItSmarter (SiS). This
includes the EnterpriseOne business function, FUSION composites, mappings, and business service (BSSV).
Performed data analysis and completed data archive processes for the EDI module and the Purchase Order module.
Production support of ecommerce process and Create!form processing.
Performed SQL training for their business analysts.
Orange Glo – Denver, CO
JD Edwards Consultant/Developer
Consolidated business units, general ledger accounts, and financial data.
Performed data analysis to identify all tables to be updated with new business unit structure and object accounts.
Created utilities (batch processes and business functions) to update the identified tables with new business unit and
associated Account Ledger (F0911) records.
Developed reports for reconciliation of the consolidation process.
Graphic Packaging International – Golden, CO
Member of Development/Production Support Team
Developed a series of vendor‐managed inventory reports which were used as part of the production planning process.
Created and maintained financial reports using the Financial Report template.
Designed, developed, and documented a custom AP interface, which loaded employee expenses from Concur, a third‐
party application, into JD Edwards for American Express payments and reimbursements to employees.
Implemented workflow messaging within JD Edwards to notify Customer Service Representatives when specified
changes were made in the sales orders and work orders.
Evaluate file/table indexes and business views to improve performance of forms/screens and reports.
Implemented multiple table triggers, for example one that sent an email in the event that the next number table had
reached its maximum number.
Automated interface processes using the AS400 job scheduler where applicable with resulting reports emailed to key
personnel.
Page 35 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Primary support and development contact for the warehouse data collection system using RFGen, a third‐party barcode
scanning software package.
Primary support contact for MDLink, an interface process that loads the warehouse data into JD Edwards.
Key support/developer for Optio, a system used to print lot labels with bar codes, bill of ladings, and invoices.
Supported the AR interfaces, which uploaded AR data from four non‐JD Edwards locations.
Back up support person for EDI processing.
URS Corporation – Denver, CO
JD Edwards Consultant/Developer
Evaluated, designed, developed, coded, debugged, tested, and implemented programs, both new and modified in two
accounting software systems, Advantage and JD Edwards World.
Evaluated, prototyped, and tested OneWorld Xe Enterprise Report Writer (ERW). Worked on data conversions and
migration to OneWorld Xe.
Produced performance and financial reports in Advantage and World to incorporate the changing needs and strategies
of the business. There reports include manpower utilization and Days Sales Outstanding, as well as maintenance of the
divisional Income Statements and Job Cost/Project reporting systems as required.
Project lead for coding data feeds from legacy systems to oracle database for consolidated Hyperion reporting system.
Lead implementation of FTP distribution process of audit reports and files for transfer from World to various LANs
throughout the company.
Education:
Regis University, CO, Masters of Computer Information Systems with emphasis on Object Oriented Development and
Database Technologies
Moorhead State University, MN, BS in Computer Information Systems, 1995
Page 36 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
5. Client References
Provide 3 municipal/public sector references (including contact information) that used your company for JD Edwards managed
services in a contract of a year or more in the last 3 years. Include contact name & title, phone, and email address.
Reference Organization Cook County, IL
Contact James W. Marron, Bureau of Technology
Address 69 West Washington, Suite 2700, Chicago, IL 60602
Phone and E‐Mail 312‐603‐0140 james.marron@cookcountyil.gov
Annual Revenues $ 3.0 Billion, 5.3 million residents
Customer Lifecycle April 22, 2013 to Present
Brief Summary of
Project and Types of
Products and Services
Provided
The JD Edwards HR/Payroll 9.1 upgrade project was kicked off in April 2013 and completed
Go Live on Aug 7th, 2014. However, over time the Go Live has been moved multiple times to
accommodate process changes and additional testing, that was not anticipated, when the
project commenced. CCG was using World (A 7.3) and had a co‐existent environment with
One World for their financial systems. World was being used for Payroll, Human Resources,
Benefits and Position Control.
“Cook County Government is the first Public Sector entity that will be hosted on Cloud by a
Service Provider who will also be responsible for Technical and Application Managed
Services”
The scope of work for Denovo included the following:
Application and Project Management Services
Technical Services
Data Conversion/Migration
Additional Support Services
Business Process Improvements ‐ New Functionality
Business Process Improvement ‐ Pain Points
Development ‐ Interfaces
Development – Modifications and Custom Objects
Development ‐ Custom Reports, Forms and Dashboards
Training JD Edwards EnterpriseOne
Onsite Post Go‐Live Production Support
About 23,500 employees, 350 users. Modules being used include: JD Edwards
EnterpriseOne 9.1HR/Payroll, Benefits, and Position Control.
Reference Organization Dougherty County/City of Albany
Contact Daniel Toler, JD Edwards Systems Manager
Address 225 Pine Avenue, Room 106, Albany, Georgia 31701
Phone and E‐Mail 229‐438‐3948 dtoler@albany.ga.us
Population 92,969 County / 76,185 City
Customer Lifecycle May 2007 ‐ Present
Brief Summary of
Project and Types of
Products and Services
Provided
Upgrade from 8.12 to 9.1 was completed with Denovo. Currently supported by Denovo
Managed Services. Go live of EnterpriseOne 8.12 was completed in 2008. Initially we
migrated City of Albany from World Software A7.3 to EnterpriseOne 8.12. Then the decision
was made to include it as Dougherty County and City of Albany combined. Change orders
were approved to extend consulting services through July 2009 to complete Go‐Live and Post
Go‐Live support.
388 named users, 50 concurrent users. Currently using modules: General Ledger, Accounts
Payable, Accounts Receivable, Fixed Assets, EAM Management, Human Resources, Payroll,
Job Cost, Procurement, XML, Reporting, BI Publisher
Page 37 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Reference Organization Connecticut Airport Authority
Contact Michael Shea, Director of Financial Services
Address 334 Ella Grasso Turnpike, Windsor Locks, CT 06096
Phone and E‐Mail 860‐254‐5709 mshea@ctairports.org
Annual Revenues $15 million
Customer Lifecycle May 2014 – Present
Brief Summary of
Project and Types of
Products and Services
Provided
New implementation of EnterpriseOne 9.1.2 supporting Finance, Budgeting, Procurement,
Expense Management, Leasing Revenue, Capital Asset Management, and Fixed Assets ‐ “Go‐
live” April 2015. Denovo migrated CAA from two legacy systems to Denovo’s Hosted
environment and includes Managed Services Support.
About 115 users. Currently using modules: General Ledger, Accounts Payable, Fixed Assets,
Budgeting, Project Consulting, Contract and Service Billing, Procurement and Subcontract
Management, Workflow, Expense Management, Real Estate Management, Leasing Revenue,
Capital Asset Management, Requisition Self‐Service, One View Reporting and UPK.
Reference Organization Massachusetts Municipal Wholesale Electric Company
Contact Lance Dolgas, JDE Applications Manager
Address 327 Moody Street, Ludlow, MA 01056
Phone and E‐Mail 413‐308‐1213 ldolgas@mmwec.org
Annual Revenues $86.6 Million
Customer Lifecycle February 2011 ‐ Present
Brief Summary of
Project and Types of
Products and Services
Provided
Net New installation of Finance, Procurement, Billing, and Asset Management. “Go‐live”
January 2013
Denovo assisted MMWEC redesign and upgrade its current financial accounting and
reporting process functions with new processes and improved software capabilities provided
by an EnterpriseOne. In the longer‐term, MMWEC intends to utilize the flexibility and
modularity of EnterpriseOne to improve other critical business process functions in time‐
bounded phases by adding new plug and play functional capabilities that extend the scope
of EnterpriseOne to MMWEC as a whole, ultimately replacing its current legacy business
systems infrastructure.
Approximately 100 employees. Currently using General Ledger, Purchasing, Accounts
Payable , Accounts Receivable, Address Book, Fixed Assets, Project Accounting (Capital
Projects), Capital Asset Maintenance (Maintenance Work orders only), Budgeting, Service
Billing, Expense Management, Payroll, Human Resources (Only to support payroll
processing), Inventory, Work Orders, Employee Purchase Requisitions, User Productivity Kit
for end‐user training, Hyperion
Reference Organization City of Lakewood
Contact Richianne Sullivan, Accounting Manager
Address 480 S. Allison Parkway, Lakewood, CO 80266
Phone and E‐Mail 303‐987‐7612 RicSul@lakewood.org
Population 147,214
Customer Lifecycle February 2003 – Present
Brief Summary of
Project and Types of
Products and Services
Provided
Upgrade from 8.12 to 9.1 completed with go live October 21, 2013. JD Edwards
EnterpriseOne 8.12, Tools 8.98 upgrade completed during 2008. Initially implemented
EnterpriseOne 8.0 in 2003. We have provided implementation of JD EnterpriseOne modules,
upgrades, fixes, and additional services continued since first implementation. We currently
Page 38 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Reference Organization Government of Bermuda
Contact David King, Assistant Accountant General
Address P.O. Box HM 1193, Hamilton HM EX, Bermuda
Phone and E‐Mail 441‐279‐2637 daking@gov.bm
Population 71,328
Customer Lifecycle September 2008 – Present
Brief Summary of
Project and Types of
Products and Services
Provided
Go Live on EnterpriseOne 9.0 completed as of November 2, 2011. Initially migrated
Bermuda’s system from World A.73 to EnterpriseOne 8.12. We have provided additional
support, training and modules as requested. Their upgrade to EnterpriseOne 9.0 began in
January 2009.
About 7,000 employees. Currently using modules: General Ledger and Financial Reporting,
Budgeting, Asset Management, Accounts Payable, Accounts Receivable, Cash Receipts,
Treasury, Purchasing Inventory, Billing Project Costing, Work Orders, Timesheets, Payroll, HR
Management, Business Intelligence and UPK.
Page 39 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
6. Pricing Model
Provide hourly rates for resources fitting in the categories of work referenced in § Scope of Services and § Technical Architecture.
Include both remote and on‐site rates, if different. It is understood that some services may be quoted at a recurring fee and
some may be quoted at an ad hoc hourly basis. Please quote each Managed Service separately including any fee‐based pricing
model and hourly ad‐hoc rate.
Technical Managed Services (CNC)
Denovo is proposing to provide Fort Collins with EnterpriseOne Technical Managed Services, CNC Managed Services and
Denovo Customer Care. Denovo, in its discretion, will provide any services that are necessary to perform the Technical
Managed Services and CNC Managed Services and any additional services which are mutually agreed on through the
Change Order Process. US CNC Remote Helpdesk and Vendor Management of Fort Collin’s JD Edwards EnterpriseOne
Applications would be provided to Fort Collins by Denovo through remote means between the hours of 8:00 am – 5:00 pm
Mountain Time Monday through Friday, excluding public holidays. Nighttime CNC Support of Client’s JD Edwards
EnterpriseOne ERP Application can be provided to Fort Collins between the hours of 5:00 pm – 8:00 am Mountain Time
Monday through Friday, excluding public holidays for Production Severity 1 issues (see description below).
Support and Escalation – If selected, Denovo will respond to Fort Collins’s tickets under the provisions of Service Level
Agreement, and with best effort after hours or on holidays. Fort Collins would open tickets via email to our Help Desk, or
by phone if email is unavailable. Each call will be assigned a Trouble Ticket number for tracking.
Service outside Normal Working Hours ‐ Emergency services (Severity 1) would be performed outside of the hours of 8:00
am – 5:00 pm Mountain Time Monday through Friday, including public holidays, shall not be billed separately and are
included in this service. All other services will be performed during coverage hours.
The following is a list of Services we are proposing under the Technical Managed Services:
Services
EnterpriseOne Frequency Included Denovo/CNC Time period
Denovo Customer Care Portal As Needed Yes Yes 24/7
Denovo 24x7 live support As Needed Yes Yes 8AM‐5PM
Account Management Daily/As Needed Yes Yes 8AM‐5PM
Package Management
Production Package Build & Deploy – Full 1‐Quarterly Yes Yes Scheduled
Production Package Build & Deploy – Update 1‐Weekly Yes Yes Scheduled
Non‐Production Package Build & Deploy – Full Up to 3‐Quarterly Yes Yes 8AM‐5PM
Non‐Production Package Build & Deploy – Update Up to 4‐Weekly Yes Yes 8AM‐5PM
Environment Refresh Activity
Environment Refresh‐Data 1‐Annually Yes Yes 8AM‐5PM
Pathcode/Object Refresh‐Data Up to 2‐Annually Yes Yes 8AM‐5PM
ESU Application
Installation of EnterpriseOne ESU’s Up to 30 annually Yes Yes 8AM‐5PM
Technical Assistance/Troubleshooting
Technical Assistance and Troubleshooting Up to 10hrs
monthly
Yes Yes 8AM‐5PM
Technical Assistance and Troubleshooting‐SEV 1 Up to 5hrs monthly Yes Yes 24/7
Security Administration
Security Run Time Administration Up to 10 hrs
monthly
Yes Yes 8AM‐5PM
System Administration‐INCLUDED
OCM Maintenance, DataSource Maintenance, OCM
configuration, Data Source Maintenance, Perform
Impact Analysis of ESUs, OMW and OMC Configuration
and troubleshooting, OMW promotions, User account
management, Package management, Troubleshoot
and Maintain E1 Security (including creation/deletion
of users, password resets), Maintain Job Scheduler,
Job Queue configuration, Printer Setup, Work Center
purging, Submitted Jobs purging, Manage E1 service
Ongoing Yes Yes 8AM‐5PM
Page 40 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
restarts, Purge appropriate logs and temp files,
Menu/Solution Explorer Configuration, Development
Client/Local Web Client Maintenance, System Health
Checkups.
Technical Diagnosis/Performance/Design
Improvement‐INCLUDED
Performance Tuning and Optimization As Needed Yes Yes 8AM‐5PM
Monitoring Services‐INCLUDED
EnterpriseOne Server Manager Monitoring Ongoing Yes Yes 24/7
Service outside of Scope – Service outside of the above scope would be billed as follows on a monthly basis:
Service Cost
Full Package Builds $200 per build
Update Package Builds $75 per build
Data Refresh $500 per refresh
Object Refresh $500 per refresh
Electronic Software Updates $150 per update
Additional Technical Assistance $150 per hour
Security Administration $150 per hour
General CNC client requests outside of stated hours that
are not Production Outages/emergencies
$150 per hour
As part of a Technical Managed Services offering, Denovo would offer Service Level Agreements. The following table
shows the targets for response and resolution times for each priority level.
Incident / Severity Definitions Severity
Level
Response
Time
Resolution
Time
Escalation
Threshold
Client’s production systems are stopped or so severely
impacted that Client cannot reasonably continue work.
Client experiences a complete loss of service. The impacted
operation is mission critical to the business and the situation
is an emergency. A Severity 1 service request has one or
more of the following characteristics:
1. Environment is down and/or inaccessible by Client’s End
Users
2. Data is corrupted, resulting in a complete halt to Client’s
business operations
3. Environment hangs indefinitely, causing indefinite delays
for critical resources or response
Denovo will use reasonable efforts to respond to Severity 1
service requests within 15 Minutes. Denovo will work 24x7
until the Severity 1 service request is resolved, a reasonable
work‐around is put in place, or as long as useful progress can
be made. Client must provide Denovo with a contact during
this 24x7 period to assist with data gathering, testing, and
applying fixes. Client is required to propose this severity
classification with great care, so that valid Severity 1
situations obtain the necessary resource allocation from
Denovo.
Severity 1
15 Minutes
Best Effort
1 Hour
Page 41 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Incident / Severity Definitions Severity
Level
Response
Time
Resolution
Time
Escalation
Threshold
Client experiences a minor loss of service. The impact is an
inconvenience, which may require a workaround to restore
functionality.
Severity 3
12 Hours
Best Effort
48 Hours
Client requests information, enhancement, or
documentation clarification regarding a Denovo Service, but
there is no impact on the production systems. Client
experiences no loss of service.
Severity 4
24 Hours
Best Effort
72 Hours
At the time Denovo accepts a service request, Denovo will record an initial severity level of the service request based on
the above severity definitions. Denovo’s initial focus, upon acceptance of a service request, will be to resolve the issues
underlying the service request. The severity level of a service request may be adjusted.
If, during the service request process, the issue no longer warrants the severity level currently assigned based on its current
impact on the production systems, then the severity level will be downgraded to the severity level that most appropriately
reflects its current impact.
Client Support Tiers ‐ The following details and describes our Support Tier levels:
Support Tier Description
Tier 1 Support All support incidents begin in Tier 1, where the initial trouble ticket is created. The issue is
identified and clearly documented, and basic hardware/software troubleshooting is initiated.
Tier 2 Support All support incidents that cannot be resolved with Tier 1 Support are escalated to Tier 2, where
more complex support on hardware/software issues can be provided by more experienced
engineers.
Tier 3 Support Support Incidents that cannot be resolved by Tier 2 Support are escalated to Tier 3, where support
is provided by our most experienced, senior engineers who have the ability to collaborate with 3rd
party (vendor) support engineers to resolve the most complex issues.
The proposed monthly fee for the above detailed Technical Managed Services is detailed below.
Service Description One Time
Setup Fee Monthly Fees
Technical Managed Services None $4,400
This service includes 24/7‐production support and all CNC support tasks and activities.
Application & Development Managed Services
Application and Development Support Services will allow Fort Collin to be supported by a Functional or Development
Expert in a particular area of an application, such as Financials, Distribution or HR. With its extensive experience in JD
Edwards’ applications and technology, Denovo provides functional application and development support delivered
as a Managed Services.
Denovo proposes to offer Fort Collins with Project Management, Development, Application, consulting support on an as
needed basis for the maintenance, set up, support and processing related to JD Edwards, EnterpriseOne. The consultants
providing support by Denovo would travel onsite or conduct the work remotely based on the specific requirements of the
assignment.
Support Includes:
JDE Application support as needed
JDE Training as needed
Custom development for applications and reports as needed
Page 42 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Denovo would provide functional and development support to the client on as needed, as requested basis. Denovo would
use our best efforts to respond to requests for assistance in a timely manner. Where possible, work can be completed
remotely which will decrease the overall cost to Fort Collins and allow for a quicker response from Denovo.
Fort Collins would will collect the details around the Supported Requests and provide first level support through a central
contact who will be responsible to make requests to Denovo for assistance.
The requests received centrally by Denovo would then be routed to the appropriate resource for follow up directly with
Fort Collins. Fort Collins would log requests via the website whenever possible to facilitate ease of routing to the
appropriate Denovo resource and the capture of as many details regarding the request as possible.
The following table outlines the resources and hourly rates offered as part of this RFP response.
Project Role Time and Materials Billable Rate
Project Management $200
JDE Functional Consulting $185
JDE Developer $160
CNC Consultant $175
Off‐Shore Developer $80
Database Managed Services‐ (Optional)
As an optional service, Denovo can offer Database Managed Services. In our offering we would have our technical experts
proactively monitor Fort Collins’s JD Edwards Oracle Database and provide the following services:
Database Frequency Included Denovo/CNC Time period
Database Backup & Recovery As Needed Yes Yes 24/7
Install Database Tools 1 Time Yes Yes 7AM‐5PM
Review Maintenance Jobs Weekly Yes Yes 7AM‐5PM
Database Security Administration and Configuration As Needed Yes Yes 7AM‐5PM
Review Monitoring & Response Monthly Yes Yes 7AM‐5PM
Database Troubleshooting As Needed Yes Yes 7AM‐5PM
SQL Statement Execution As Needed Yes Yes 24/7
Monthly Database Server Health Check 1‐Monthly Yes Yes 7AM‐5PM
The proposed monthly cost for the above services are:
Service Description One Time
Setup Fee
Monthly
Fees
Database Managed Services None $600
This service includes 24/7‐production support and all Database support tasks and activities.
Page 43 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
7. Availability
Describe the availability of project personnel to participate in this contract in the context of the consultant firm’s other
commitments. Vendor personnel are expected to be available for on‐site assistance should the situation warrant it.
Denovo maintains a dedicated Managed Services team to support Fort Collins’s service requests. Our team will be available
as requirements dictate and we will respond within our Service Level Agreements (SLA’s). For any ad‐hoc requests, we
would anticipate these requests be entered into our ticketing system and distributed to the proper resource for resolution.
Again, since we have dedicated resources we will work on these requests in a timely manner. For service requests which
require on‐site support, we are available to provide that support in a timely manner as well. All our resources we expect
to be assigned to Fort Collins are on‐shore, U.S. based resources.
From a personnel availability, with the City already using our ServiceNow ticketing system and CNC resources assigned,
the City is at a great advantage with Denovo. Denovo has met the SLA levels proposed here for nearly a year with the
Cities team and environment. This is the benefit of having assigned resources to your account.
A. AS PART OF YOUR PROPOSAL RESPONSE UNDER “AVAILABILITY”, PLEASE INDICATE YOUR AVAILABILITY FOR ON‐SITE
INTERVIEW IN FORT COLLINS, COLORADO THE WEEKS OF FEBRUARY 3 AND FEBRUARY 10, 2017 IN THE EVENT YOU ARE
INVITED FOR AN ORAL INTERVIEW ROUND.
Per Addendum #1 resetting Oral interviews to the week of February 10, 2017 (if required), our team can be available to be
on‐site at the City’s offices.
Page 44 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
Sustainability
Consulting firms/teams participating in the proposal are to provide an overview of the organization’s philosophy and approach
to Sustainability. In no more than two (2) pages please describe how your organization strives to be sustainable in the use of
materials, equipment, vehicles, fuel, recycling, office practices, etc. The City of Fort Collins incorporates the Triple Bottom Line
into our decision process by including economic (or financial), environmental, and social factors in our evaluation.
Denovo does not have a written green policy. As a company, we do try to go paperless whenever possible, including pay
stubs, billing, etc.
Our Hosting Data Center Green Initiatives include:
Energy efficient Power and Cooling designs
Over 700 monitoring points for optimized power and cooling
Hot and Cold aisles with hot air plenum return
No holes in data center floor, or under floor obstructions
Energy efficient transformers
High efficiency chilled water cooling plant in design
High efficiency Chiller units
High‐delta cooling techniques
Energy efficient white roofs
Redirected UPS heat output
Centralized humidity control
Infrared Audits
Card board recycling
Zoned lighting
Page 45 of 45
City of Fort Collins, CO
Proposal Response to RFP No 8447 for JD Edwards EnterpriseOne Managed Services
IV. VENDOR STATEMENT:
I have read and understand the specifications and requirements for this Request for Proposal
and I agree to comply with such specifications and requirements. I further agree that the method
of award is acceptable to my company. I also agree to complete PROFESSIONAL SERVICES
AGREEMENT WORK ORDER TYPE with the City of Fort Collins within 30 days of notice of
award. If contract is not completed and signed within 30 days, City reserves the right to cancel
and award to the next highest rated firm.
FIRM NAME: Denovo Ventures, LLC
ADDRESS: 6328 Monarch Park Place, Suite 200, Niwot, CO 80503
EMAIL ADDRESS: info@denovo‐us.com PHONE: 877‐433‐6686
BIDDER’S NAME: Thomas J. Connolly, Executive Vice President, Sales
SIGNATURE:
PRIMARY SERVICES ISSUES CONTACT: Aaron Webb, Senior Account Executive
TELEPHONE: 303‐514‐4090 CELL: 303‐514‐4090
EMAIL: awebb@denovo‐us.com
Support Request Tracking and Management, conducted using the Denovo Tracking system or equivalent
Project Management as needed
Client experiences a severe loss of service. Important
features of the production systems are unavailable with no
acceptable workaround; however, operations can continue
in a restricted fashion.
Severity 2
2 Hours
Best Effort
4 Hours
provide production support and process enhancement.
50 concurrent users, 700 total users. Currently using applications: General Ledger, Accounts
Payable, Accounts Receivable, Budgeting, Purchasing, Human Resources, Employee Self
Service, Payroll, and Service Billing.
SQL Server 2005/2008 Administration including Reporting and Integration Services implementation and administration
for ad hoc ETL tasks
Implement new processes to improve efficiency and to encourage cost‐savings.
additional messages while reducing personnel by four positions.
team members is well versed in a variety of programming concepts and is trained to take a pragmatic approach to your
challenges. By keeping communication channels open, our teams are quick to share valuable knowledge and complement
each other’s strengths. This is why we are able to deliver the right technology for the right job. Time and time again.