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HomeMy WebLinkAboutRFP - 8447 JD EDWARDS ENTERPRISEONE MANAGED SERVICES (2)Addendum 1 - 8447 JD Edwards EnterpriseOne Managed Services Page 1 of 4 ADDENDUM NO. 1 SPECIFICATIONS AND CONTRACT DOCUMENTS Description of RFP 8447: JD Edwards EnterpriseOne Managed Services OPENING DATE: 3:00 PM (Our Clock) January 25, 2017 To all prospective bidders under the specifications and contract documents described above, the following changes/additions are hereby made and detailed in the following sections of this addendum: Exhibit 1 – Questions & Answers Please contact Ed Bonnette, CPPB, CPM, Senior Buyer at (970) 416-2247 with any questions regarding this addendum. RECEIPT OF THIS ADDENDUM MUST BE ACKNOWLEDGED BY A WRITTEN STATEMENT ENCLOSED WITH THE BID/QUOTE STATING THAT THIS ADDENDUM HAS BEEN RECEIVED. Financial Services Purchasing Division 215 N. Mason St. 2nd Floor PO Box 580 Fort Collins, CO 80522 970.221.6775 970.221.6707 fcgov.com/purchasing Addendum 1 - 8447 JD Edwards EnterpriseOne Managed Services Page 2 of 4 EXHIBIT 1 – QUESTIONS & ANSWERS 1) Pricing Model – It appears the City would approve of a pricing model that would include a monthly CNC Managed Service fee with Application and Development support billed at an hourly time and materials rate. Please confirm. Answer: We would consider either but want the ability to select either based upon pricing and our use history. 2) Would the City consider a fixed budget bucket for Application and Development support in a monthly or quarterly amount or just an hourly rate? Answer: See #1. 3) Does the City require DBA support as part of the proposed services? Answer: While we do not require DBA support at this time, we would like to see it quoted as a separate item for consideration in case we need those services in the future. 4) Client References – Will the City consider/review Managed Services Clients of similar scope along with Public Sector references? Answer: Yes. Our preference is to see references for work done with public agencies similar to ours, for work similar to ours. If you have not worked with other public agencies similar to us; tell us what experience you have that is most directly relatable to our scenario. 5) Interview week 2/3-10? That is a Friday to Friday. Please confirm the open dates for an onsite interview? Answer: If we need to proceed to an oral interview round, it would most likely be during the week ending February 10, 2017. The week ending February 3 will most likely not give our team enough time to complete the review and scoring of the written proposals. The RFP is asking vendors to tell us what your Availability looks like during that two-week period. 6) Will an offshore solution be considered for off hours support and monitoring? Answer: Preference is for a USA-based service provider. Also; our preference is for a dedicated support team so that we are talking to the same two or three persons whenever we interact with our awarded vendor. 7) The RFP states this is not for the upcoming 9.2 upgrade however in the Scope of Services it lists both Version and Tools upgrades. Can you please clarify? Should our pricing include these projects or is it just a qualification of the firm you choose that they have these qualifications? Answer: You may price either way, but if you include the 9.2 upgrade in the pricing please also quote with it not included in the pricing. We would expect the awarded vendor to be capable of supporting the 9.2 upgrade. The intent of the language in the RFP is that the City of Fort Collins retains the right to award the 9.2 upgrade otherwise and it is not guaranteed to the vendor awarded this RFP. Addendum 1 - 8447 JD Edwards EnterpriseOne Managed Services Page 3 of 4 8) Does City of Fort Collins have any in house team for the said support? if yes , will you be able to provide us the details. Answer: The City of Fort Collins has a dedicated ERP team. 9) What will be the frequency for Package Management? Answer: That is difficult to predict. The City manages packages as needed and we do not deploy packages just to keep on the latest JDE code revisions. Historically the City typically does 4-10 full packages in all three of our environments each year and 50-75 update packages per year per environment depending on specific issues we are trying to resolve. 10) What will be the frequency for Environment Refresh including data and path code/object refresh? Answer: That cannot be predicted but is dictated by need, they have been relatively infrequent. The City almost always uses our own DBA to refresh data. The City does not typically do the Path Code and Object refresh. 11) Is System Administration is related to JDE Only? Please provide details. Answer: Yes, Administration is JDE only. The applicant should provide what JDE Administration they include in their response. 12) Are any other CNC duties as required (can you please specify what the City is looking for)? Answer: Other CNC duties may be required and depend on need or limited City resources. 13) Are you covered under Oracle Support? Answer: Yes, and that will not change. 14) Do you have any user manuals or support documents to provide Comprehensive Application Support? Answer: I am not sure what is being asked. We have Oracle documentation and we maintain our own Admin and Trouble-shooting guides to support JDE. If you are asking about applications and customizations we have written, we have user training and documentation for developers or system analysts, but they are not written for support outside of our ERP team. 15) Are any other application duties as required such as year-end support (1099, ACA, W2), integrity Reporting, rollover, etc. If yes, can you provide us the details? Answer: If problems arise we may reach out for assistance or additional resource. 16) Are any other development duties as required? Will you be able to provide us with more details? Answer: That cannot be predicted. To date we have performed development and customizations in house reaching out to our CNC for guidance, best practice, and education. Addendum 1 - 8447 JD Edwards EnterpriseOne Managed Services Page 4 of 4 17) Have you done any modifications to the STD applications or reports? If yes, How many modifications? Answer: We have made changes to the JDE applications. We have made change to approximately 115 JDE objects which include Applications, UBE’s, Templates, Views and NER’s. We have documented all the changes making it easier to reapply them as needed. 18) Have you developed any new applications or reports? How many applications if yes. Answer: Yes we have added our own applications and reports. We have approximately 100 applications and 200 to 300 active reports. 19) Is being an Oracle Platinum business partner a true deal breaker? Answer: Preference is for an Oracle Platinum business partner. JDE is our core ERP application and as with other technologies in use by the City, we prefer the highest level of partnership in our service vendors to ensure the best possible relationship with the technology vendor. 20) With ESU applications and Vertex tax updates being part of the requirements will there be dual support from Oracle with this being more CNC? Answer: Typically the City only works with the CNC for ESU applications and Vertex tax updates.