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Home My WebLink AboutRESPONSE - RFP - 8432 ARMED SECURITY SERVICES FOR PARKINGPresented By: G4S Secure Solutions (USA) Inc. www.g4s.com/us G4S Secure Solutions (USA) Inc. Security Proposal for Proposal No. 8432 G4S Secure Solutions (USA) Inc. Proposal No. 8432 2 Table of Contents A. Executive Summary ........................................................................................................................... 4 B. Company Information ........................................................................................................................ 7 1. G4S’ business description and background .................................................................................. 7 2. Primary contact information ............................................................................................................. 7 3. Number of years in the business ..................................................................................................... 7 4. Ownership Details .............................................................................................................................. 7 5. Services Offered and Qualifications................................................................................................ 8 6. Size of the firm ................................................................................................................................... 9 7. Location(s) of offices ....................................................................................................................... 10 8. Exhibit A, Proposal Acknowledgement ......................................................................................... 11 9. Company Structure .......................................................................................................................... 12 G4S Ownership & Organizational Structure ................................................................................ 12 C. Scope of Proposal ............................................................................................................................ 14 1. Detailed Narrative of Services Provided ...................................................................................... 14 Armed Protection: Fully Trained & Licensed ................................................................................ 14 Greater Confidence from highly-Qualified security Officers ...................................................... 15 Assured of The Best Talent Available ........................................................................................... 15 Pre-Employment Screening ............................................................................................................ 15 2. Project Management ....................................................................................................................... 16 Area Operations ............................................................................................................................... 17 Corporate Support ............................................................................................................................ 18 3. Methods and Timeline of Communication .................................................................................... 19 4. Proprietary Technology Enhancements ....................................................................................... 23 ‘Secure-Start’ Check-In System ..................................................................................................... 24 Secure Trax® .................................................................................................................................... 24 G4S Insight ........................................................................................................................................ 27 5. Quality Assurance ............................................................................................................................ 28 Personnel Compliance ............................................................................................................. 28 Satisfaction Assurance ............................................................................................................ 29 Validation Processes ................................................................................................................ 30 Continuous Improvement ........................................................................................................ 31 6. Sample Reports ............................................................................................................................... 33 G4S Secure Solutions (USA) Inc. Proposal No. 8432 3 7. Subcontracting ................................................................................................................................... 37 D. Assigned Personnel ......................................................................................................................... 37 1. List of Project Personnel: ................................................................................................................ 37 2. Resumes ........................................................................................................................................... 37 3. Intent to use subcontractors ........................................................................................................... 38 4. Qualifications .................................................................................................................................... 38 5. Personnel Availability ...................................................................................................................... 39 6. Similar Services ............................................................................................................................... 39 7. References ........................................................................................................................................ 40 8. Provide a copy of the Colorado P.O.S.T. certification for each employee. ............................. 41 E. Availability........................................................................................................................................... 41 Global Corporate Citizen ..................................................................................................................... 43 The Benefits of G4S’ Social & Environmental Commitment .......................................................... 43 Proof of G4S’ Environmental Commitment ...................................................................................... 43 G4S Environmental Responsibility in Action .................................................................................... 44 G. Cost and Work Hours ...................................................................................................................... 45 H. Firm Capability ................................................................................................................................... 46 I. Additional Information ....................................................................................................................... 47 Key Differences ....................................................................................................................................... 47 Risk360™ .............................................................................................................................................. 49 Emergency & Disaster Services ............................................................................................................... 50 STATEMENT OF PROPRIETARY INFORMATION: This proposal contains proprietary information regarding G4S Secure Solutions (USA) Inc. and is not for public disclosure. Dissemination and reproduction may only be made after written permission by an authorized representative of G4S Secure Solutions (USA) Inc. is granted. This document was prepared and is submitted in confidence to the recipient. It is submitted solely for use by your management for the purpose of review in connection with an invitation to submit a proposal to provide security services G4S Secure Solutions (USA) Inc. Proposal No. 8432 4 A. Executive Summary The Executive Summary should highlight the content of the proposal and features of the program offered, including a general description of the program and any unique aspects or benefits provided by your firm. With a storied history dating back to 1901 in Denmark, G4S has grown to become the largest security solutions provider in the world with operations in more than 100 countries and more than 610,000 employees across a diverse range of sectors including: government, utilities, financial institutions, retail, leisure and tourism, and transport. G4S traces its beginnings in the U.S .back to 1954 when George Wackenhut founded The Wackenhut Corporation in Miami, Florida. After 48 years of unprecedented growth and becoming one of the largest security companies in America, The Wackenhut Corporation merged with Group 4 Falck A/S based in Denmark in 2002, beginning a transformation to becoming the global security leader. In 2004, Group 4 Securicor was formed from the merger between Securicor plc and Group 4 Falck A/S’s security business. G4S plc is now the world’s leading international security solutions group which specializes in outsourcing of business processes and facilities in sectors where security and safety risks are considered a strategic threat. Based on the needs outlined in the request for proposal, we are confident that our solution will exceed the needs of the City of Fort Collins. The G4S Custom Protection Officer® (CPO) program has been the benchmark of excellence in the security industry for more than a quarter century, with our CPOs representing the highest qualified level of security officer available. CPOs possess valuable life experience and provide an effective alternative to contract law enforcement. We recruit individuals for the CPO program who will:  Represent your commitment to security with the highest public profile presence  Possess a strong work ethic and take pride in their performance  React well under pressure and adapt quickly to changing situations  Work effectively on a team as well as independently when required  Be effective leaders and problem-solvers  Exhibit strong interpersonal skills To deliver the desired attributes, we established the industry’s most stringent experience requirements, which cannot be fabricated or duplicated in a classroom. Each CPO must possess at least one of the following attributes to qualify for this premier corps of security professionals:  Service in the military related to law enforcement or security (such as Military Police, Elite Military Forces, combat arms) or a support role in a combat zone  A minimum of eight years of active service in any military branch  Graduate of a Certified Public Safety Academy (military or civilian) in the law enforcement, adult corrections or firefighter field  Bachelor’s degree in law enforcement or criminal justice-related studies G4S Secure Solutions (USA) Inc. Proposal No. 8432 5  A combination of an Associate’s degree in law enforcement or criminal justice with current or prior active military service The CPO program redefines the role of security at sites with complex requirements, and CPOs set the standard for performance and professionalism to which all others are measured. The combination of experience, training and customer service means a CPO starts off at a level to which most security personnel aspire. If the needs are demanding, the expectations high, and the situation challenging, G4S’ Custom Protection Officers provide clients with proven performance and peace of mind. Mission Statement Our mission is to provide expert security services that exceed customer expectations. We differentiate ourselves by attracting the best people, offering innovative solutions, and fostering long- term partnerships. We are committed to the principles of professionalism and integrity instilled by our founder, and we strive to positively impact our nation, communities and stakeholders. Our Vision Our vision is be recognized as the global leader in providing security solutions, to help customers to achieve their own strategic goals and to deliver sustainable growth for G4S and long‑term value for shareholders. Our Strategy Our strategy for growth consists of the following key components: 1. Drive outsourcing in key markets 2. Focus on sectors where security is a key consideration 3. Develop long-term partnerships with customers 4. Transfer skills developed in more mature markets into key developing markets 5. Acquire businesses to drive future growth potential Our Values  Customer Focus - We have close, open relationships with our customers that generate trust and we work in partnership for the mutual benefit of our organizations.  Expertise - We develop and demonstrate our expertise through our innovative and leading edge approach to creating and delivering the right solution.  Performance - We challenge ourselves to improve performance year-on-year and to create long- term sustainability.  Best People - We always take care to employ the best people, develop their competence, provide opportunity and inspire them to live our values.  Integrity - We can always be trusted to do the right thing.  Teamwork & Collaboration - We collaborate for the benefit of G4S as a whole.  Safety first – We prioritize safety management to protect the health and well-being of our colleagues and those around us. G4S Secure Solutions (USA) Inc. Proposal No. 8432 6 G4S Ethics Code Being safe and secure Being honest and trustworthy Being fair and considerate Being professional and proud  Putting health & safety first  Protecting the security of our customers, the public and those in our care  Carefully following company rules and procedures  Always following the law  Reporting and wrongdoing  Never offering or taking a bribe  Avoiding any conflict or interest  Showing respect and consideration for others  Treating people fairly  Considering our local communities  Thinking about the environment  Doing the best job you can  Looking smart and professional  Being a good role model  Safeguarding the G4S name G4S Secure Solutions (USA), Inc. was awarded SAFETY Act Designation and Certification originally on April 1, 2005. We were the first contract security service provider in the U.S. to achieve this significant status. To be covered under provisions of the federal law known as the “Support Anti- terrorism by Fostering Effective Technology Act” (the “SAFETY Act”), provides significant liability protections to G4S and its customers in the event of third-party lawsuits or claims should a future act of domestic or foreign-based terrorism, as defined by DHS, occur. G4S would like to discuss mutually agreeable terms in relation to indemnification. Additionally, G4S is happy to name you as an additional insured, however, G4S maintains robust and comprehensive insurance that extends beyond the types of coverage required herein. G4S and its insurer request the additional insured language be clear that the status as an additional insured is limited to G4S’ obligations under this contract. G4S Secure Solutions (USA) Inc. Proposal No. 8432 7 B. Company Information 1. G4S’ business description and background Brief Company Overview: G4S is the world's leading global, integrated security company specializing in the delivery of security and related services to customers across six continents. G4S secures your people, property and assets by understanding and mitigating your security risks within your environment. We offer a suite of products and services, including: armed and unarmed security personnel, risk consulting and investigations, systems integration, and security software and technology that align to deliver innovative, essential and scalable solutions that span your entire operation. Within the U.S., G4S operates a tiered organizational structure comprised of our corporate headquarters, regional operations, and 110 local area offices. In addition to the resources and management provided by G4S’ Regional and local Colorado-area offices, the City of Fort Collins will also receive the support of the G4S corporate headquarters located in Jupiter, Florida. Our corporate headquarters has developed standardized policies and procedures that are formalized in the company manuals which dictate overall operations for the organization. 2. Primary contact information Provide primary contact information for the company including contact name and title, mailing address, phone number, and email address. Local / U.S. / Global Headquarters Dean Hemstreet Regional Manager, Field Support 14111 E. Alameda Ave Suite 300 Aurora, CO 80012 Phone: 303-341-4433 Cell: 602-312-2578 Email: dean.hemstreet@usa.g4s.com G4S Secure Solutions (USA) Inc. 1395 University Boulevard Jupiter, FL 33458 Main Phone: 561-622-5656 Toll Free: 800-922-6488 Fax: 561-691-6727 Email: Info@usa.g4s.com Internet: www.g4s.com/us G4S plc 5th Floor, Southside 105 Victoria Street London SW1E 6QT United Kingdom Phone: +44 (0) 20 8722 2000 Internet: www.g4s.com 3. Number of years in the business Year(s) Established G4S plc: 2004 (history dates back to 1901) G4S Secure Solutions (USA) Inc.: 1954 in U.S. 4. Ownership Details Company Legal Name: G4S Secure Solutions (USA) Inc. Parent Company: G4S plc G4S Secure Solutions (USA) Inc. is a wholly-owned subsidiary of G4S plc, based in the United Kingdom. G4S plc is traded on the London Stock Exchange (stock symbol GFS) with a secondary listing in Copenhagen. G4S Secure Solutions (USA) Inc. Proposal No. 8432 8 5. Services Offered and Qualifications We provide security programs which deliver a high quality and effective security program that provides value - both today and in the future. We are committed to:  Delivering innovation and continuous improvement with a best-in-class local and regional account management team that is responsive to your dynamic environment and evolving needs  Fostering an effective model for security excellence through retention, training and professional development of our most valuable resource -- the Officers serving your account  Presenting a consistent, high standard of security protection through our standardized Quality Control Program to assure contract compliance  Driving effective, measurable and quantitative performance through innovative technologies and a transparent and performance-driven program  Providing value added options to drive further efficiencies through the introduction of new technologies, as well as emergency services, and other related security projects As a global provider of integrated security services, we offer more than physical protection; we offer a technologically advanced solution designed to lower your total cost of ownership and optimize the security of your enterprise. The G4S solution looks at the challenges of securing your environment holistically; helping protect assets, reduce costs and contributing to the success of your business. Utilizing a staggered tier of management and resource levels, G4S is confident that the security services we supply for The City of Fort Collins will be implemented in the most professional, efficient and cost-effective fashion. With total support at the local, regional and national level, UBS Plaza can expect a total security solution that not only meets, but exceeds your requirements. Corporate Resources Corporate Resources  G4S North America Training Institute  Quality programs  Strategic Account Group  Experienced transition teams  Procurement of uniforms, equipment, materials and supplies  Contract administration support  Systems integration  Guidance and instruction in human resources matters  Safety & Risk management  Financial functions, including payroll and billing  Security best practices  Business processes  Staff and line supervision  Employer - employee relations  Insurance claims, tax data and reports  Legal guidance and assistance  Consulting and investigative services  Availability of short-term and emergency services G4S Secure Solutions (USA) Inc. Proposal No. 8432 9 G4S Services & Solutions Capabilities Summary Manned Public safety and Security Services Compliance & Investigative Services  Security Officers  Receptionist Services  Switchboard Operators  Command Center Operators  Alarm Monitoring & Response  Mobile Patrol  Employee Shuttle Drivers  Emergency Response Teams  Emergency Key-holding  Fire Protection Officers  High Value Goods Vehicle Escorts  Transportation Services  Pre-Employment Screening  Safe2Say Incident & Ethics Management  Harassment/Discrimination Investigations  FMLA Abuse  Workplace Violence Investigations  Employee Dishonesty  Executive Backgrounds  Labor Disputes Security Consulting & Design Services Technology Services  Security Risk Assessments  Security Systems Engineering and Design  Master Planning  Benchmarking  Business Continuity Planning  Security Policies, Methods and Procedures  Training Services  Secure Trax® Platform  RISK360™ - Risk Management Software  Access Control  Video Management  Identity Management  Biometric Technology  Smart Card Technology  Visitor Management  Intrusion Detection  Remote Monitoring Center  OneFacility Management Software  Installation and Maintenance  CCTV / Video Analytics  Systems Integration 6. Size of the firm G4S serves a diverse range of sectors including retail, manufacturing and distribution, government, healthcare, energy and utilities, financial institutions, mass transport and logistics, ports, airports, and others with operations in over 120 countries, approximately 620,000 employees and more than $10.4 billion in revenue last year. G4S’ operations in North America are comprised of manned security, technology and consulting/investigative services with 2015 revenue of more than $2.3 billion. G4S Secure Solutions (USA) Inc. is headquartered in Jupiter, Florida with licenses to provide security services in all 50 states through a network of more than 110 area offices and more than 40,000 personnel. G4S Secure Solutions (USA) Inc. Proposal No. 8432 10 7. Location(s) of offices G4S Secure Solutions (USA) Inc. Proposal No. 8432 11 8. Exhibit A, Proposal Acknowledgement G4S Secure Solutions (USA) Inc. Proposal No. 8432 12 9. Company Structure Describe the company’s structure, including an organizational chart, which illustrates leadership and roles. G4S Ownership & Organizational Structure G4S plc is the overall parent company which has a unique global footprint with operations in over 100 countries. G4S is managed through a regional structure led by four regional CEOs, each responsible for: (1) USA & Canada (2) UK & Ireland (3) Europe and (4) Asia & Middle East; and, two regional Presidents responsible for Africa and Latin America & the Caribbean. Our structure enables us to deliver our strategic objectives, maintain a strong governance framework, develop integrated solutions, target key regional markets and build customer relationships. Each country is part of one of the regions and maintains branch or area offices in order to provide a high level of responsiveness and security systems and services support to our clients. At the local level, G4S sales and support offices are staffed with security professionals serving in key functions, such as: General Manager, Operations Manager, Supervisors, HR personnel and Training Manager. The organizational chart above depicts G4S structure as described. Over the past few years, there have been changes in team members to include creating two regions in the Americas - USA & Canada and Latin America & the Caribbean. These changes reflect the growing importance of North America and Latin America and the scale and quality of opportunities advancing in these markets. G4S Secure Solutions (USA) Inc. Proposal No. 8432 13 G4S Secure Solutions (USA) Inc. Proposal No. 8432 14 C. Scope of Proposal 1. Detailed Narrative of Services Provided Provide a detailed narrative of the services proposed if awarded the contract per the scope above. G4S will provide you our highest level of security officer, our Custom Protection Officer® (CPO) program. We recommend this premier level officer for the City of Fort Collins because CPOs:  Possess skills, capabilities & specific qualifications that are closer to public agency law enforcement than commercial guards  Represent your commitment to security with the highest public profile presence  Demonstrate good judgment and follow prescribed Post Order instruction to deal effectively with the unforeseen; and, respond appropriately under stressful conditions that may arise  Are trained & licensed to provide armed service CPOs represent the most qualified level of security officer available. Established in 1989, CPOs set the benchmark for quality and customer service exceeding all industry standards. This level of officer was designed to meet our clients’ demands for a premier level of officer that had not existed in the security industry; specifically, for sites which complex security requirements. If required, it is this level of officer that can also provide an effective alternative to contract law enforcement given the distinctive qualifications of our CPOs. With innovative technology and our premier CPO Program, we provide customers peace of mind. Our CPO program employs and cultivates security officers with proven performance, tested skills, and the ability to make quick & critical decisions. Armed Protection: Fully Trained & Licensed CPOs will be trained and licensed to carry firearms within the legal and appropriate circumstances. Licensing and state required training is documented and available online via the G4S secure web portal. G4S supervision is alerted to upcoming recertification and licensing, reminding security officers before expiration dates and ensuring compliance. CPOs (per post) will communicate, report observations, perform inspections and log incidents immediately from a smartphone using our proprietary mobile technology, Secure Trax®. As we’ll discuss in further detail in Section C-4, (p) 24, Secure Trax® will allow our CPOs to communicate with your designated representatives using the methods you prefer:  Cell phone with controlled access  Email  Text messages G4S Secure Solutions (USA) Inc. Proposal No. 8432 15 Greater Confidence from highly-Qualified security Officers CPOs are recruited from a different labor pool than typical commercial security officers. Only one out of 10 CPO candidates successfully pass our screening and are hired. To become part of this premier corps of security professionals all candidates will have met at least one of the following qualifications, in addition to the basic qualifications required of all G4S officers set forth below:  Law enforcement experience  Service in the Elite Military Forces, Military Police or combat arms  Graduate of Police/Corrections Academy  Criminal Justice Degree (Associate’s or higher)  Career Military Additionally, all officers assigned to the City of Fort Collins will be Colorado P.O.S.T. certified. Assured of The Best Talent Available G4S understands your expectations for security officer services and assures you of our capabilities to provide services that meet, or exceed, your requirements. With over 110 years of experience, G4S has established and honed best practices in the provision of security services that minimize your risks and help to ensure the safety and security of your key assets. Extensive testing and screening allows us to select only individuals who demonstrate intelligence, interest, and motivation. Carefully selected, well trained and properly supervised, the security officer represents the most visible symbol of G4S and our commitment to professionalism and quality service. We commit to providing Officer who:  Possess skills, capabilities & specific qualifications that are closer to public agency law enforcement than commercial guards  Present a strong physical deterrent through their demeanor, appearance & professionalism  Represent your commitment to security with the highest public profile presence  Demonstrate good judgment and follow prescribed Post Order instruction to deal effectively with the unforeseen; and, respond appropriately under stressful conditions that may arise Are trained & licensed to provide armed service Pre-Employment Screening G4S delivers qualified security personnel by properly vetting all Security Officers using our stringent screening process. Due to the importance of background investigations in the screening process, we will conduct our own investigations using our G4S Compliance and Investigations division independent and in addition to state licensing and background. We use advanced background investigation technologies that integrate with the G4S Human Resource (HR) System. As a result, candidates cannot be hired unless background investigations G4S Secure Solutions (USA) Inc. Proposal No. 8432 16 have been successfully completed. Detailed screening results are stored digitally within employees’ HR records. Candidates who become CPOs and considered for assignment to Fort Collins will have successfully passed the following investigations:  Identity Verification - Social Security Trace Report & E-Verify  Criminal Searches (10 years):  Statewide Criminal Search (where available)  County Criminal Search (when state not available or historically incomplete)  Multi-jurisdictional & Sex Offender Search  Includes OFAC SDN Search (Terrorist Watch List)  10-panel Drug Screen  Physical Exam  Psychological Evaluation (MMPI-II)  7 Years of Activity (Employment, Unemployment, Education)  Review, investigation and resolution of all gaps 90 days or longer  Driver's License (DMV) Check (annually thereafter for all driving positions)  Military service (DD214) – if applicable  I-9 verification 2. Project Management Describe how the project would be managed and who would have primary responsibility for it. The City of Fort Collins contract would be serviced by our Northern Colorado (DEN) office, located in Denver, CO. Colorado Area Offices were established in 1962 at the request of the US Department of Defense in support of Armed Security Services provided to Buckley Air National Guard Base in Aurora Colorado. Today, G4S operates two full service Colorado Area Offices (Southern Colorado & Northern Colorado) providing security solutions to business, industry and government throughout the Front Range (Fort Collins/Greeley North to Pueblo South) and the western slope. G4S currently employs approximately 800 Uniformed Armed/Unarmed Security Professionals state-wide. Both offices operates 24 hours a day, seven days a week, with Supervisors on the road 24 hours a day conducting unannounced inspections, responding to issues, and assuring a consistent delivery of service. Our Denver office staff will also provide supplemental supervision and management during off hours, weekend and holiday periods. Area Supervisors operate 24 hours per day, 7 days per week and are available to provide management supplementation. Area Supervisors will monitor, evaluate and support Security Officers serving your location so that each may provide what it takes to deliver complete customer satisfaction. Their responsibilities include:  Conducting announced and unannounced post inspections  Implementing corrective action plans  Assisting with selecting, training, and evaluating officers  Reviewing the security program on a continual basis G4S Secure Solutions (USA) Inc. Proposal No. 8432 17  Assisting with special requests, problems, emergencies & extra staffing requirements  Maintaining schedules and 24-hour efficiency  Encouraging and mentoring security personnel on how to increase their productivity and service to the your location during their post hours  Cover posts for short-term needs as needed  Serve as the locations point of contact as needed As a global organization with decades of experience, G4S has the expertise, resources and programs in place to assist our clients in the prevention, deterrence and detection of security threats at their locations. We find the right combination of people, protection, customer service and technology to mitigate risk and provide a safe and secure environment. Area Operations All G4S area offices are vigilant in their ability to respond to customers’ needs and are therefore equipped to operate 24 hours a day, seven days a week. The G4S local offices will provide the resources and guidance necessary to ensure that our contractual obligations are met, your locations expectations are exceeded and our personnel are able to perform at their peak. At the local level, the General Manager has been authorized to commit the security force resources necessary to satisfy contract requirements, conduct all required customer interface/inspections, and is expected to maintain the highest standards of quality. Corporate policy dictates that each area office follow standardized procedures in regard to recruitment, screening, hiring, uniforming, quality, payroll, training, and administrative functions. We have found that this standardization provides a common focus, strengthens communication, enhances supervision, reduces costs, and fosters interactive relationships by and between the corporate and regional management teams and the area office. Further, each area office is its own profit and loss center, with each area manager making his own operational and financial decisions. This means that key decisions pertaining to the day-to-day operation of the account (except as they relate to waiver of specific corporate policy) may be made immediately, at the local level. It is incumbent upon each office to maintain appropriate staffing levels that will enable us to provide the highest degree of professional service in the most cost-effective manner. The organization of the local area office provides experienced supervisory and administrative personnel support the area manager in the day-to-day operations of each account. This support includes, but is not limited to, the following:  Client Relations  Recruitment  Background Screening  Classroom Training  Supervision  On-the-Job Training  Continuing Education  Supervision  Inspections  Site Assessments  Post Orders  Uniforming  Equipment Procurement G4S Secure Solutions (USA) Inc. Proposal No. 8432 18 We rely on our experienced local and regional management teams to effectively lead and manage our Officers. These management groups combine a foundation of law enforcement expertise with demonstrated experience servicing locations similar to the locations environment. Under the direction of the General Manager, G4S’ local area supervisors set the standard for customer support as thoroughly trained and experienced security leaders. They regularly monitor, evaluate and support our security officers to ensure that our contractual obligations are met, our customers’ expectations are exceeded and our personnel are able to perform at their peak. Supervisors will regularly encourage and mentor assigned personnel on how to increase their productivity and service to your account during their post hours. G4S will maintain a strict standard of employee conduct and competency and will initiate and administer appropriate disciplinary action when appropriate. G4S insists that the behavior of its personnel, both on and off duty, reflect favorably on both G4S and its customers. Area supervisors are responsible for:  Conducting announced and unannounced post inspections  Corrective action plans  Assisting with selecting, training, and evaluating officers  Reviewing the security program on a continual basis  Assisting with special requests, problems, emergencies, and extra staffing requirements  Maintaining schedules and 24-hour efficiency WEEKLY COMPARABLE STATISTICS (COMPSTAT) The CompStat model is a management tool within a performance management framework that incorporates analysis of key performance business data, strategic problem solving, and a clear accountability structure. Ideally, CompStat facilitates accurate and timely analysis of needs impacting both internal and external customers, which is used to identify business patterns and potential problems. Based on this analysis, tailored responses are implemented through operational functions involving personnel, managers, account managers, supervisors, and branch and area resources. An accountability structure is critical to ensuring the analysis is acted upon and the responses are implemented correctly as well as assessing whether responses are effective in reducing turnover, overtime, non-billed revenue, payroll/billing accuracy. The net result is a collaborative effort for improving customer satisfaction, achieving operational excellence, and improving the profitability of the business unit. Corporate Support In addition to our local and regional support, your location will also receive the support of our dedicated corporate headquarters team. Corporate resources include:  G4S North America Training Institute  Strategic Accounts Group  Experienced Transition Teams  Systems Integration  Safety & Risk Management  Compliance & Investigations Services  Security Best Practices  Short-term & Emergency Services  Business Processes  Local Presence Our corporate office also is home to the G4S 24/7 Communications Center – our in-house call center. It is set-up to allow customers to make a single call to the local office for any issues that may arise after hours. This eliminates the need to make numerous calls when a problem or emergency arises after normal business hours. After normal business hours, our 24/7 Communications Center Representatives will have access to your after-hours contact information and response protocols and G4S Secure Solutions (USA) Inc. Proposal No. 8432 19 we can customize procedures at the request of your location Representatives will immediately dispatch the appropriate G4S personnel to respond to the emergency or issue. The G4S representative will follow up with the responders to confirm resolution of your call. A log is created for each call including the notifications sent and the final resolution reached. 3. Methods and Timeline of Communication Describe the methods and timeline of communication your firm will use with the City’s Project Manager and other parties. Transition Plan G4S’ Transition Plan starts preparations four weeks prior to service, intensifies during the first week of service, and continues for 90-days afterward ensuring you are satisfied with our performance and we are 100% contract compliant. TASK WEEKS BEFORE START 4 3 2 1 SERVICE STARTS Contract award Meeting of start-up team Start-up team meets with client Recruit new and/or incumbent personnel & transfer of applicable experienced officers Interview personnel Conduct background investigations Offers of employment Conduct surveys Review/Write post orders Order uniforms/equipment Train supervisors (as necessary) Create contract masters Issue uniforms/equipment Classroom training Create master schedules/assign personnel Place equipment/forms on posts On-the-job training G4S Secure Solutions (USA) Inc. Proposal No. 8432 20 TASK WEEKS BEFORE START 4 3 2 1 SERVICE STARTS Contract commences Contract compliance/quality control The following is a description of our transition plan that identifies key activities and when and how they occur: Four Weeks Prior to Start 1) Contract is finalized & G4S Transition Team forms 2) Our transition team meets your representatives several times before service starts 3) Recruit Personnel (Incumbent & New Officers) G4S will offer 100% of the officers you wish to retain the opportunity to complete our hiring process. The incumbents who successfully pass all our background investigations and screenings will receive G4S employment at your locations. To fill remaining positions at your locations, G4S will draw upon our local employment pool of over 1000 officers filtering for the correct fit at these facilities and we will recruit new officers using our award winning, G4S Career Center, an online community and resource for job seekers. Its high online visibility draws a tremendous pool of applicants as seen in the more than 1,500,000 Page Views per month. In addition to G4S Career Center, we will recruit using traditional methods, such as our Military Recruitment Program, newspaper ads, state employment services, employee referrals, local police and sheriff’s departments, and federal law enforcement organizations. Three Weeks Prior to Start 1) Interview Candidates Our transition team will interview all officer candidates to clarify their application information, elaborate where needed, and ensure all forms are completed and signed. G4S is an Equal Opportunity Employer pledged not to discriminate in employment on the basis of race, religion, color, sex, age, national origin, disability, veteran status, ancestry, medical condition, marital status or other factors protected by applicable law. 2) Conduct Background Investigations Our HR team member will ensure we have signed and witnessed releases before beginning background investigations. G4S conducts comprehensive pre-employment screening on all applicants prior to offers of employment. 3) Offers of Employment G4S Secure Solutions (USA) Inc. Proposal No. 8432 21 G4S will offer employment only to those candidates who have successfully passed all steps of our hiring process, and that meet your qualifications. Our HR team member will notify the successful candidates and continue with the G4S new hire process. 4) Conduct Surveys Our Operations team member will conduct a site survey of your locations under contract. We will seek to identify security vulnerabilities and recommend corrective actions. The survey will contain information about your locations and surrounding areas, to include:  Type, number & construction of structures & parking areas  Rough diagrams of your locations  Physical security coverage & post orders  Lighting & fencing  Access controls & key controls Based on this survey, we will provide specific recommendations to improve your security program, which may include a change in officer hours, schedules, lighting, cameras, access measures, etc. 5) Review/Write Post Orders Based on your security plan and findings from our survey, we will create Post Orders for each post based at your location. Post Orders are created for general, specific and emergency orders, and will be maintained at your location and online in your secure G4S web portal. G4S supervisors will use Post Orders to train officers at their assigned posts. Post orders will be the basis for post inspections carried out by G4S supervision and management. Two Weeks Prior to Start 1) Order Uniforms/Equipment G4S will order uniforms, equipment and supplies using our online order system. Our technology orders direct from the G4S warehouse and pre-approved vendors to expedite delivery, ensure accuracy and reduce costs through purchase volume discounts. Our Operations team member will order all materials to ensure time for delivery and uniform alterations if needed. 2) Train Supervisors We will train supervisor candidates for your location drawing from incumbent supervisors or officers who have successfully passed our hiring process, or other G4S candidates. Our training team member will provide instruction in:  Motivation & success techniques  Interpersonal communication  Conflict management  Team building & instruction techniques  Time organization & management  Achieving quality  Structured & unstructured communication G4S Secure Solutions (USA) Inc. Proposal No. 8432 22 One Week Prior to Start 1) Create Master Schedules We will create an Installation Schedule for staffing at your locations to cover post hours, number of officers at each post, and skills needed. The schedule is entered into the G4S Labor Scheduling System and includes pay and billing information. We prepare the schedule as far in advance as practical to give officers early notice of their work schedule and days off. 2) Issue Uniforms/Equipment We will issue uniforms and equipment, documenting the number of issue, item, date of issue, employee's signature and initials, and witness signatures in the G4S Uniform and Accessories Record. Officers will receive training in proper uniform wear and care during their initial orientation. 3) Classroom Training Our training team member will implement the training program and plan as designed by the G4S North America Training Institute (NATI). Training material will be consistent with the knowledge, skills and abilities necessary to perform their general responsibilities, and are presented in a variety of languages as well as self-study student workbooks. 4) Assign Personnel to Schedules In every case possible, officers will be assigned to schedules that are suited to their personal background, personality, appearance, and desires, thereby contributing to a higher level of personal performance. Officers will not exchange scheduled shifts or days off without first obtaining approval from their G4S supervisor. 5) Place Equipment/Forms on Post The first officer assigned to the post will deliver, tag, and sort equipment, forms and supplies on the day service starts. The officer will use them as Post Orders dictate, and pass them on to the relieving officer. The Week Service Starts 1) On-The-Job Training We will conduct on-the-job training with officers new to your location and for any incumbent officers changing positions. Our training team member, G4S supervisor or incumbent officer familiar with the post and its responsibilities will perform training. 2) Contract Commences G4S management will be present during the first week of service to facilitate any questions your representatives may have, as well as to handle any contingencies that may arise. Going forward, G4S management will continue to make regular site visitations to observe our operations, follow up with any request or issues, and communicate status to your representatives. They are available by cell and email in addition to these scheduled site visits. G4S Secure Solutions (USA) Inc. Proposal No. 8432 23 Constant & Proactive Communications — Transition Reporting G4S will keep you informed regarding the status of pre-start-up activities, as well as up-to-date activities throughout the transition process. We will do this through several communications channels, including:  Weekly (or more) in-person meetings prior to, and during the first month of service  Phone, email & text messages for communications requiring more immediate response  Online transition schedule available via the secure G4S web portal  After-hours phone messages handled by live customer service representatives at the G4S 24/7 Communications Center Retaining the Best — Hiring Incumbent Officers Grandfathering Benefits & Compensation G4S is very interested in capturing the expertise and knowledge of the incumbent officers assigned to your locations today. For those officers you would like us to retain, G4S will offer them the opportunity to complete our hiring process. Upon successful completion of our background investigations and screening process, incumbent officers will be offered employment at your locations and be grandfathered for group insurance purposes. This means we will count prior service toward the standard 90-day waiting period for their participation in our group insurance. Allaying Incumbent Officers’ Concerns To minimize your incumbent officers’ concerns, we request you announce that our representatives would like to meet with the current staff, either before or after their shift. During these informal meetings, we will answer their questions, introduce them to G4S, and provide employment application packages for them to complete. These meetings allow incumbents to familiarize themselves with G4S and we get to know them as individuals. Continuous Improvement — Post-Transition Satisfaction 90-day Control Plan In line with principles of ISO and G4S’s ongoing efforts to continuously improve, the Strategic Accounts Group has implemented a 90-day Control Plan. This plan involves the ongoing monitoring of newly transitioned sites through follow-up activities to ensure the resolution of any issues that arise during the initial 90 days following the transition. 4. Proprietary Technology Enhancements Include a description of software and other analysis tools to be used. Our award-winning technology provides transparency, allowing you to see security in action with ongoing access to real-time data, and supplies you with the knowledge to make smarter decisions. By integrating G4S’ manned guarding with our technology solutions, we can also offer recommendations that focus on continuous improvement of your overall security program, allowing us to deliver greater peace of mind and allowing you to focus on high-level strategic planning. G4S Secure Solutions (USA) Inc. Proposal No. 8432 24 ADMINISTRATIVE FUNCTIONS The systems included in Administrative Functions integrate with one another, ensuring compliance and offering you the following benefits:  HR System manages employee data, including background investigations, new hire screening and training, which incorporates into the Labor Scheduling system to prevent unqualified or unscreened personnel from being assigned to you.  The Labor Scheduling system ensures a fully qualified and trained Officer is on post 100% of the time and, because Time and Attendance data feeds directly into Labor Scheduling, our client is provided with accurate and timely invoices and Security Officers are paid correctly. ‘Secure-Start’ Check-In System The company has implemented a computer based telephone check-in system using a state-of-the- art Interactive Voice Response System (IVR). This system provides real-time monitoring of arrival and departure times at security posts. The primary function of the system is to verify officer presence at “cold-starts.” “Cold starts” are sites or posts that are not staffed at all times. All call information is stored in a secure database at G4S Secure Solutions corporate headquarters, in conjunction with the reporting system used at our G4S 24/7 Communications Center. Caller ID is used to notify the system when an officer attempts to call in from a number not listed for a given post. The process requires officers to call in from the post to an 800 number to check in and out. If a check-in is missed, the IVR system can call the post and allow the officer to check in if they are present. If an officer is not present or is unable to check in, the system will notify the appropriate supervisor and the 24/7 Communications Center (NCC) of the missed check-in. If an officer needs assistance with a call to the Secure-Start System, they can be prompted to transfer directly to the 24/7 Communications Center to speak to a Customer Service Agent. Secure-Start provides customers with detailed reports showing any open posts, minutes open, compliance percentage as well as a detailed incident/case log report with resolution and notification record for any open or delayed posts. Secure Trax® Secure Trax®, our mobile-based software platform, will be deployed to your account to provide operational efficiencies and increase the effectiveness of the security program. As proven at customer accounts similar to your location, Secure Trax® allows our officers to communicate directly with your designated representatives, perform specialized duties customized to the property, log incidents, report observations, perform inspections and provide concrete data for analysis and decision-making. Deployed on a smartphone, Officers assigned to specific posts across your account will be equipped with Secure Trax® to:  Deliver increased operational efficiencies  Real-time collection of actionable security data for improved decision-making  Eliminate delays for receiving vital information when it is needed most  Transparency of G4S’ compliance with contractual requirements  Increased reliability of data vs. manual reporting  Elimination of paper supports green initiatives G4S Secure Solutions (USA) Inc. Proposal No. 8432 25 PROOF OF PRESENCE To support our commitment of consistently meeting operational compliance objectives, this module uses several tracking mechanisms to ensure Security Officer proof of presence throughout the entire shift:  Check-In / Check-Out: The Security Officer uses the check-in / check-out application at the beginning and ending of each shift. Particularly important at posts without 24-hour coverage, an operational alert is issued if there is a late check-in or an early checkout, so staffing gaps can be mitigated swiftly.  Break Management: All authorized breaks can be systematically managed through Secure Trax®. Any non-authorized or extended break results in an operational alert to a Supervisor.  Guard Tour: Secure Trax® has an advanced guard tour module where a patrol officer is required to perform "checks" within a facility(s) during a shift. Scheduled in advance, any variance to a guard tour results in an alert  GPS Tracking: To support outdoor mobile patrol personnel, Secure Trax® uses GPS technology to track movement throughout a shift. Using a geo-fence capability, a near time operational alert is issued if an officer moves beyond the boundary of the geo-fence.  Random Verification: An alert feature designed to ensure Security Officers have the device in their possession at all times. A random number is displayed on the screen and the device is audibly alerted. The officer must re-enter the number into the device within a specific time period CUSTOMIZED SECURITY AND SAFETY INSPECTIONS Based on customer specific requirements, Secure Trax® provides the ability to create an electronic template to support security, safety, or facility-based inspections. Once created, Secure Trax® prompts the Security Officer to execute the inspection consistent with customer-defined requirements. Examples of inspections include AED equipment, secure site, lighting, and behavior safety checks. The officer scans each location as directed using Near Field Communication (NFC) or bar code technology. Based on the type of inspection, the system automatically prompts the officer to record required information (e.g., record readings on equipment with automatic alerts issued if readings are outside predetermined thresholds). DAILY ACTIVITY REPORTING (DAR) SYSTEM Through Secure Trax®, all activities performed by Security Officers are captured by a DAR application. Configurable to meet the specific needs of our customer, the DAR application streamlines the process to collect shift-level activities and provides rich reporting capabilities via Insight. INTEGRATION WITH CUSTOMER SYSTEMS Information captured using Secure Trax® can also be integrated with a customer’s existing incident management system, reporting systems or command centers. G4S Secure Solutions (USA) Inc. Proposal No. 8432 26 INCIDENT DOCUMENTATION & REPORTING Using Secure Trax®, Officers will capture accidents, incidents, near misses and injuries instantly and provide real-time reporting, facilitating in the swift implementation of corrective action and notification. Once an incident is entered in Secure Trax®, it is instantly transmitted to pre-defined account recipients, thereby replacing the need for paper incident reports. Prior to deployment, we will work with your location to create user defined categories specific to your operations such as lighting defects, physical plant issues, accidents, criminal activity, slip and falls, etc. When an incident occurs, officers will record an incident report synopsis in Secure Trax® including:  Categories  Persons involved  Police reports  Digital photos Once recorded, officers have the option to notify your designated representatives based on category or severity of incident, enabling specific report distribution by you.  For example, senior security management would be notified instantly of any critical incidents, and your building maintenance department would be notified of any simple property issues. G4S Will Provide City of Fort Collins with Site Specific Web Based Portal to Measure Performance Accountability via KPIs Key Performance Indicators (KPIs) are provided automatically via the G4S web portal as part of our security solution. Account-specific performance metrics are available in real-time from web reports that can be downloaded for your use. G4S’ KPIs provide you with more insight into performance that is data driven and provides you with greater visibility into your security spend. G4S Secure Solutions (USA) Inc. Proposal No. 8432 27 Sample Key Performance Indicators Financial Operations Account Specifics Training  Security spend  Budget & actual  Contract & event billing  Overtime billing  Incident tracking  Post Orders & inspections  Employee turnover  Site inspections  OSHA statistics  Key contacts’ lists  Notification protocols  Emergency procedures  Training curriculum  Completion status  Test scores  Licensing status G4S Insight G4S Insight will help the City of Fort Collins better manage the daily operation of your security program by capturing and archiving the data you need in near real-time and placing it on a secure, online web portal. At no additional cost, you will always know when our officers check in or out, where they are and when any incidents or exceptions occur. And with its cutting-edge reporting functionality, you can quickly mine your data to reveal trends, forecast ahead, and save and share your information internally. Whether you prefer a 10,000-foot overview or a deep dive into details, G4S Insight allows you to measure our performance, to hold us accountable, to confirm our contract compliance, and to gain unmatched insight into—and control over—your security program. G4S Secure Solutions (USA) Inc. Proposal No. 8432 28 5. Quality Assurance Describe the round verification tool that your firm will use if awarded this contract Quality Assurance Program The mission of the G4S Quality Assurance (QA) Program is complete Customer Satisfaction through Flawless Execution. Our robust program is designed to validate service performance, create efficient and effective operations, ensure contract compliance and enable ongoing program enhancement. Our ISO-certified program is institutionalized across the organization and includes a formal QA Steering Committee. The committee is comprised of personnel from our branch offices and corporate headquarters to oversee the program to provide program compliance and facilitate enhancements. Our program begins with stringent Personnel Compliance protocols and functions within our operational structure to provide Satisfaction Assurance. We then take the extra step of soliciting internal and external Validation Processes of our program and utilize all feedback to drive Continuous Improvement. Personnel Compliance G4S maintains comprehensive policies and processes to attest that quality personnel are recruited, vetted and trained prior to assignment. G4S Human Resource Department and North America Training Institute have received and maintain ISO-certification to standardize and substantiate our protocols. The elements below are reviewed on an annual basis to ensure they are current and remain applicable to our ever-changing market.  Sourcing – Dynamic recruiting and hiring criteria for each position is facilitated through the G4S online Career Center. Our Applicant Tracking System (ATS) assures clients that we are hiring effectively from the start to maximize retention throughout the life of the contract.  Vetting – G4S conducts the most rigorous pre-employment screening process in the industry via our Compliance & Investigations Department which further verifies the caliber of our candidates.  Development – Certified training managers at the corporate and local level provide G4S- and client-specific training to ensure that personnel are fully prepared to execute the duties and responsibilities of a G4S Security Officer. This data can be viewed online at any time via G4S Insight, our online security management portal.  Presentation –Through training, stringent appearance guidelines and corporate-issued uniforms, our officers present an image that is a positive reflection of not only G4S, but most importantly, our customers. G4S Secure Solutions (USA) Inc. Proposal No. 8432 29 Satisfaction Assurance G4S has a comprehensive and proven operational plan to confirm all aspects of service are provided in a manner that guarantees customer satisfaction. The operational plan focuses on:  Support – Customer service is a key element to providing a sound operational program. Clients receive multiple layers of support at the local, regional and corporate level to establish and maintain ongoing communication. o G4S Area Offices employ local managers and supervisors who are empowered to provide support to local client contacts. o G4S is structured into eight (8) regional divisions managed by Regional Vice Presidents (RVP). Each RVP has a support staff of an operations manager, technology support manager, human resource director and field support manager to provide ongoing customer service. o The G4S 24/7 Communication Center provides clients access to trained G4S personnel who support after-hours needs.  Procedures – Standardized policies and procedures are the foundation of our program, as they support consistent and reliable execution of our duties. o Post Orders – Mutually agreed upon procedural guidelines and policies for each post are maintained throughout the term of the contract. A secure copy of the Post Orders is available on the G4S Secure Trax® platform to facilitate a current and complete copy for personnel. o Labor Scheduling System – G4S’ software platform supports the critical function of scheduling personnel to meet individual customer staffing requirements. Automated prerequisites confirm officer qualifications and certifications prior to post assignment. o Time & Attendance – G4S verifies post coverage at each site through the Secure Trax automated officer check-in/check-out function. Clients have the ability to monitor the arrival/departure times of their security posts via G4S Insight. o Invoicing – G4S’ Labor Scheduling and Time & Attendance systems are fully integrated to provide accurate invoices and officer payroll. Invoice reports can be generated real-time through G4S Insight to provide clients complete financial transparency.  Inspections – Multi-level assessments are conducted to ensure quality operations across the organization. o Announced and unannounced site visits are regularly conducted by local management during each shift to confirm post compliance, conduct additional training as needed and mentor personnel for ongoing development. Inspections are documented via Secure Trax and available for review on G4S Insight. o Customer-specific safety and security inspections are conducted via Secure Trax and are documented and communicated real-time on G4S Insight. All inspections are conducted in accordance with specific Post Orders for each location. G4S Secure Solutions (USA) Inc. Proposal No. 8432 30 Validation Processes In order to ensure client satisfaction and complete operational and financial transparency, G4S maintains internal and external validation processes.  External Validation o American Systems Registrar (ASR) is an established third party auditor to attest G4S policies and procedures are adhered to and that customer standards are met. ASR conducts annual audits of each G4S function certified under ISO 9001:2008. o SAFETY Act Designation is a testament to our focus on consistent and documented operational activities. o Customer Communication – Providing ongoing communication is the start of a quality program; however, soliciting feedback is how we continually assess customer satisfaction and the effectiveness of the operational plan.  G4S conducts at least monthly communication with local client management.  Quarterly Business Review Meetings are conducted with local and regional G4S and client management to review and discuss account operations. This is the forum to report account-specific Key Performance Indicators and Service Level Agreements.  G4S conducts web-based Customer Satisfaction Surveys requesting feedback from clients’ key stakeholders. o Client Transparency & Reporting – G4S Insight is our web-based portal that provides customers with complete transparency to our services in the following core areas:  Compliance of KPIs  Financial Tracking  Incidents  Tours and Inspections  Staffing  Internal Validation o COMPSTAT – An organizational methodology which facilitates timely analysis of client needs, COMPSTAT identifies business trends and potential concerns. The result is a collaborative effort for improving customer satisfaction and achieving operational excellence. o Employee Evaluations - Employees are evaluated at least annually to monitor and assess performance to encourage a positive, productive, client-service attitude. o Internal Audits - Our independent audit team conducts audits of our local area offices to ensure compliance with operational requirements and local/state/federal laws and regulations. Audits are conducted with the objective of providing recommendations for improvement as warranted. o Operational Scorecards - To certify that contract objectives are being met on a consistent basis, site supervisors utilize a scorecard to capture daily performance and monitor operational progress. G4S Secure Solutions (USA) Inc. Proposal No. 8432 31 Continuous Improvement In keeping with the ISO-certified quality management system criteria we have established protocols to ensure we continuously improve service to our customers.  Collaborative Quality Assurance Steering Committee – G4S maintains a Collaborative Quality Assurance Steering Committee, which meets monthly to review the overall program and to identify areas for growth and improvement. The Committee reviews and updates protocols, identifies industry trends and establishes best practices by market segment.  Process Development – Formal issue resolution and preventative action plans are developed in order to provide continuous improvement of service through proactive and reactive processes.  Assessment Capabilities o Security/Vulnerability - Site assessments to evaluate security measures in place to identify potential security vulnerabilities o Site Technology - Site assessments of technology utilization to identify opportunities where technology may augment or replace personnel o Safety - Site assessments to review safety measures in place  Personnel Development – Through continuing education and ongoing training facilitated by our ISO-certified training institute, personnel have the opportunity to advance and develop their career within G4S.  Governance Board - Established framework for ongoing communication, program evaluation and collaborative strategic planning between G4S and the City of Fort Collins. Online Customer Evaluations G4S will survey customer satisfaction at the City of Fort Collin’s location annually using our web- based Customer Satisfaction Survey tool. The survey consists of five (5) questions utilizing a one-to- five scale. Any results under a three (3) are flagged as unsatisfactory. G4S has a documented process when we receive an unsatisfactory rating based on the principles established by ISO and our ongoing efforts to continuously improve. The Denver office manager who receives the unsatisfactory rating is required to make face-to-face contact upon knowledge of the review. At that time, they are required to create an action plan utilizing our established Corrective Action Report (CAR) which documents adjustments that need to be made to the overall policies and procedures as they relate to the account. Once the action plan has been established and implemented a follow-up meeting with the client is required within 30 days of initial knowledge of the issue. Another meeting will occur within 30 days after that to ensure the issue has been resolved and a Preventative Action Report (PAR) has been completed which identifies potential enhancements in order to avoid future CARs. A sample screen shot for this system is provided below: G4S Secure Solutions (USA) Inc. Proposal No. 8432 32 G4S Secure Solutions (USA) Inc. Proposal No. 8432 33 6. Sample Reports Provide samples of a daily time log, a weekly report, and an incident report. G4S Secure Solutions (USA) Inc. Proposal No. 8432 34 G4S Secure Solutions (USA) Inc. Proposal No. 8432 35 G4S Secure Solutions (USA) Inc. Proposal No. 8432 36 G4S Secure Solutions (USA) Inc. Proposal No. 8432 37 7. Subcontracting Identify what portion of work, if any, may be subcontracted. G4S will self-perform all services to Fort Collins. D. Assigned Personnel The Consultant should provide the following information: 1. List of Project Personnel: This list should include the identification of the contact person with primary responsibility for this Agreement, the personnel proposed for this Agreement, and any supervisory personnel, including partners and/or sub consultants, and their individual areas of responsibility. Dean Hemstreet- Regional Manager, Field Support Don Valdez- Operations Manager Richard Kellet- Manager, Shared Services and Support Jacob Bolsinger – Area 4 Supervisor Jeff Bedan- Area 4 Supervisor Ed Rodriguez- Area 4 Supervisor Please note that the Contract Manager will be assigned after award of the contract. 2. Resumes Provide resumes for each professional and technical person assigned to the Agreement, including partners and/or sub consultants, shall be submitted. The résumés shall include at least three individual references from previous assignments. Please limit resumes to one page. DEAN HEMSTREET, REGION MANAGER, FIELD SUPPORT | G4S HIRE DATE 2007 Proven Senior Security Manager with over 29 years’ experience, Bachelor of Science - Criminal Justice - Leadership and Management Course, Combat Veteran Military Police Officer with over 6000 hours of European rail security, Transportation Coordinator Course, US Federal Law Enforcement Training for Land transportation Anti- Terrorism course, US Department of Homeland Security Training on Anti-Terrorism I & II Course, FEMA’s Emergency Scene Management Course, Physical Security Course, Hazardous Material Course, Custom Protection Officers Course, Advanced First Aid and Emergency Medicine. As Regional Field Support Manager, Mr. Hemstreet is responsible for ensuring contract compliance, customer satisfaction, technical support and operational assistance in support of the General Managers and Regional Vice President as needed as well as new contract transition support. Mr. Hemstreet was selected by the Director of G4S Internal Audits Division to conduct Internal Audits throughout the Corporation to ensure compliance. A proven problem solver for the Western region, Mr. Hemstreet also provides viable solutions for the client and G4S Secure Solutions (USA) Inc. Prior to being promoted to the Regional Manager position, Mr. Hemstreet held the positions of Operations Manager (Phoenix office), Project Transit Security Manager, Area Supervisor and Custom Protection Officer. Mr. Hemstreet is a recognized expert in Emergency Security Services, developing, planning, coordinating and executing, major accounts transitions, customer security surveys and special projects to meet needs of plans to clients as needed. Mr. Hemstreet reports to Senior Vice President Robert Bobo and is based in Denver. G4S Secure Solutions (USA) Inc. Proposal No. 8432 38 References: Lucain Corneliu - (602) 431-0020 - lucain.corneliu@usa.g4s.com Shauna Henry - (602) 431-0020 - shauna.henry@usa.g4s.com Nicole Trevino - (602) 431-0020 - nicole.trevino@usa.g4s.com DON “PETE” VALDEZ MANAGER, OPERATIONS, NORTHERN COLORADO | G4S HIRE DATE 2015 Pete Valdez Joined G4S in June 2015 as an Area Supervisor 4, Operations after serving 2 years in Security Management where he held the positions of District Manager, Branch Manager, Security Director and Operations Manager . Mr. Valdez honorably served in the US Airforce as a military police officer and has completed extensive specialized training in Security Management. He was elevated to his current role of Manager, Operations for Northern Colorado in October 2016 with the responsibilities of Customer Satisfaction, Leadership, Guard Force Management, Quality Control , Operations Schedule Management, contract & regulatory compliance and supervision of Area Supervisors and designated major account managers. Mr. Valdez is based in Denver and reports to the Denver General Manager. References: Jeffrey Bedan, 303-641-0901, jeffrey.bedan@usa.g4s.com Jacob Bolsing, 303-587-0168, jacob.bolsing@usa.g4s.com Greg Wingeleth, 303-654-4877, gregory.wingeleth@usa.g4s.com RICHARD KELLET MANAGER, SHARED SERVICES AND SUPPORT, NORTHERN COLORADO | G4S HIRE DATE 2008 Richard Kellet Joined G4S in March 2008 as an Custom Protection Officer after serving 24 years as a Military Police Supervisor with the US Airforce. Since 2008 Rich was elevated to Security Supervisor, Area Supervisor 4 , Payroll & Billing Manager and he was promoted to his current position of Manager of Shared Services and Administration in May 2016. Mr. Kellet holds a degree in criminal justice and has completed extensive specialized security and leadership training. In his current role, his responsibilities include the management of all local office support functions including administrative services, career center administration, payroll and supervision of support staff. Rich is based in Denver and reports to the Denver General Manager. References: Jon Miller, (303)356-8665, jon.miller@usa.g4s.com Jeffrey Kowal, 11772 E. Jewel Pl. Aurora CO 8001 (303)250-6379 Craig Gregory, 4477 S. Cathay Way Aurora CO 80015 (303)618-6573 3. Intent to use subcontractors G4S does not intend to use subcontractors on this contract. 4. Qualifications A list of qualifications for your firm and qualifications and experience of the specific staff members proposed to perform the services described above. Please refer to Section B.5 (page 8) for a list of specific firm qualifications, and see the above listed resumes for staff specific qualifications. G4S Secure Solutions (USA) Inc. Proposal No. 8432 39 5. Personnel Availability Describe the availability of project personnel to participate in this project in the context of the contractor firm’s other commitments. G4S’ account management program offers a proven approach to delivering reliable security service to the City of Fort Collins, as well as a multi-tiered leadership structure that allows for proactive collaboration and customized security solutions. The depth of our management’s experience, skill and ability is without peer, and we are committed to promoting efficiencies and developing tailored solutions to enhance service delivery and generate measurable results for the City of Fort Collins. Our approach provides consistent methodology in the areas of selection, training, operations, quality assurance and contract management. In addition, it ensures an efficient flow of information and local and regional management teams that are responsive to your dynamic environment and changing needs. Our proposed solution for the City of Fort Collins is designed to assure day-to-day operational excellence and drive long-term continuous improvement. G4S’ approach to account management is unparalleled in the industry because we:  Take a proactive approach to understand your culture, requirements and expectations  Provide attentive customer service and a customer relationship model built upon principles of ISO-certification and Six Sigma  Maintain a multi-level support model to successfully manage day-to-day operations, implement best practices on your account and offer suggestions for program enhancements Because our offices operate twenty-four hours a day, seven days a week, you can rest assured knowing that your account is being monitored and issues resolved, regardless of other accounts. 6. Similar Services Provide a list of similar services performed in the last five (5) years by the key members of the proposed team. Referenced in the chart below. G4S Secure Solutions (USA) Inc. Proposal No. 8432 40 7. References Provide (current contact name, current telephone number and email address) from at least three similar projects with similar requirements that have been completed within the past five (5) years and that have involved the staff proposed to work on this project. Provide a description of the work performed. Name/ Address Contrac t Start Contract Administrator Contact Information Description of Work City of Lafayette 451 N. 111th Street Lafayette, CO 80026 2008 Rick Bashor Chief of Police 303-665-5571 rickb@cityoflafayette.com Armed CPO Prescreening for Court Court Security City of Westminster 3030 Turnpike Dr Westminster, CO 80030 2006 Patricia Kmitta 303-658-2270 pkmitta@cityofwestminster.us Armed CPO Prescreening for Court Court Security City of Longmont 225 Kimbark St Longmont, CO 80501 2005 Sheree Munguia Court Manager 303-651-8341 Sheree.munguia@ci.longmont.co.us Armed CPO Prescreening for Court Court Security City of Englewood 1000 Englewood Pkwy Englewood, CO 80110 2007 Jewel Traudt 303-762-2586 jtraudt@englewoodgov.org Armed CPO Prescreening for Court City of Louisville 749 Main Street Louisville, CO 80027 2009 Nancy Varra City Clerk 303-335-4571 VarraN@ci.louisville.co.us Armed CPO Prescreening for Court Court Security City of Fort Collins G4S Secure Solutions (USA) Inc. Proposal No. 8432 41 8. Provide a copy of the Colorado P.O.S.T. certification for each employee. Copies of the Colorado P.O.S.T. certification for each employee will be provided to the City of Fort Collins between the time of notice of award and the execution of the contract. E. Availability 1. Can the work be performed during the required times including required meetings and report deadlines? G4S will ensure all work is completed during the required times unless otherwise discussed and mutually agreed. 2. Are other qualified personnel available to back-up for vacations, sick time, etc.?? As discussed in Section C.2 Project Management on page 14, G4S’ Colorado offices are equipped to run 24 hours a day, 7 days a week. Our Area Supervisors will ensure that qualified officers who meet your requirements will be available in the event that additional coverage may be needed. Each G4S office has a team of “Flex Officers”. This team is our highest level of officer and we cross train them to all the client facilities. There will be trained and ready flex officers to fill in for vacation and sick time at Fort Collins. 3. Is management available and committed to attend meetings as required by the Scope of Work? Yes, G4S is not only committed to providing transparent reporting, we have a plan in place to ensure your needs will be exceeded. Please see the chart below for a detailed breakdown of management’s involvement. 4. Can the Contractor start work with qualified and trained officers by February 1, 2017? Based on the outline of our Transition Plan referenced in Section C.3 (page 16), we are confident that we will be able to meet your targeted start date of February 1, 2017. 5. Describe the methods and timeline of communication your firm will use with the City’s Project Manager and other parties. G4S utilizes a combination of our industry-leading quality assurance system, the customer satisfaction program, complaint resolution through timely management responsiveness, regular interface with the customer, performance measurement, and regular security officer evaluations to maintain the security program at the highest level of quality. G4S Secure Solutions (USA) Inc. Proposal No. 8432 42 The G4S Administrative Operations Review and Customer Support Process Frequency Account Supervisor / Manager Operations Manager General Manager Regional VP Date Reviewed Objective(s) Daily X X Incident/activity data collected & reported Ensure proper activity, incident management- reporting (Tactical Management) Weekly X X X KPI data: turnover, training, coverage needs, scheduling, special events, recognition, payroll, defects and corrective actions Ensure compliance w/ operational contractual requirements. Identify/ execute upon training opportunities. (Operational Management) Monthly X X X Incident/ activity and KPI roll-ups, invoicing Ensure Tactical, Operational & Financial Management compliance Quarterly X X X X Trends and G4S Secure Solutions (USA) Inc. Proposal No. 8432 43 F. Sustainability/TBL Methodology In no more than two (2) pages please describe how your organization strives to be Sustainable in the use of materials, equipment, vehicles, fuel, recycling, office practices, etc.. Address how your firm incorporates Triple Bottom Line (TBL) into the workplace. Global Corporate Citizen G4S is a socially and environmentally responsible corporate global citizen. We practice sustainability and have published policies on Climate Action and Environmental Responsibility, and Corporate Social We manage our businesses in a way that protects communities, the environment, our people, customers, suppliers and other stakeholders and creates sustainable long-term partnerships, built on trust and respect. G4S plays an important role in society. We make a difference by helping clients operate in a safe and secure environment in which they can thrive and prosper. Our size and scale means we touch the lives of millions of people across the globe and we have a duty and desire to ensure the influence we have makes a positive impact on the people and communities in which we work. As one of the world's largest global employers, we work to ensure our employees are cared for and are given every opportunity to develop and flourish. The Benefits of G4S’ Social & Environmental Commitment Your company’s reputation and public image will benefit from G4S’ commitment to its social and environmental responsibilities. Our transparency and full compliance means your security partner will not let your brand down. Proof of G4S’ Environmental Commitment We measure, report and reduce our greenhouse gas emissions as seen in our 2013 program accomplishments.  Measured the carbon emissions of businesses representing 94.5% of the Group  Achieved overall reduction in carbon intensity of 4.9%  Developed & expanded a global network of environmental coordinators  Implemented Greenstone Carbon Management System across the Group to track & analyze carbon emissions  Introduced multiple programs to reduce carbon intensity across the Group The focus of G4S going forward is to:  Continue to implement carbon reduction strategies  Systematically measure the carbon emissions of at least 94% of the Group  Introduce a Green Building minimum standard for new-build or long lease facilities. G4S Secure Solutions (USA) Inc. Proposal No. 8432 44  Introduce measurement of waste and water consumption to our Climate Action Program Shredded paper diverted from landfill to farming mulch G4S Environmental Responsibility in Action Carbon Reduction through Digital Paychecks In the U.S., G4S achieved a massive reduction of 20% in carbon intensity in 2011 by converting employee paychecks from paper to the web. This reduced the number of sheets of paper being produced from over 1 million sheets per year to less than 10,000. Additionally a further 339,000 sheets of paper were saved by external vendors. Lower Fuel Consumption & CO2 emissions G4S reduced its fuel consumption and CO2 emissions by changing vehicles from six- to four- cylinder engines; implementing a telematics monitoring/management system for our fleet, implementing T3 Motion, zero emission electronic vehicles for outdoor patrol areas and including electric or Smart Cars for residential community opportunities. G4S has also reduced air travel by bolstering the use of video conferencing. Lean Resource Usage through Intelligent Design On the energy front, our U.S. Headquarters in Jupiter, FL was consolidated from a 96,000 sq. ft. facility to a 60,000 sq. ft. modular design building. Power saving measures included the extensive use of glass to leverage sunlight over electric lighting; consolidation of onside data services and relocation of a data center to an outsourced facility for greater efficiency in cooling and emergency power; use of energy efficient T5 lighting fixtures and adaptive occupancy sensors to control all interior lighting. G4S has also reduced its waste by incorporating sensor active plumbing fixtures and the use of reclaimed water for landscaping. All offices now participate in local waste paper recycling programs and we continue to expand our electronic document storage program. Reduced Paper Usage with Secure Trax® Technology G4S’ award-winning Secure Trax platform has been commended for its contribution to climate action, eliminating numerous paper-based administrative and reporting systems including sign-in sheets and incident, safety and facility- inspection reports. G4S Secure Solutions (USA) Inc. Proposal No. 8432 45 G. Cost and Work Hours In your response to this proposal, please provide the following: 1. Estimated Hours by Task: Provide estimated hours for each proposed task by job title and employee name, including the time required for meetings, conference calls, etc. 2. Schedule of Rates: Provide a schedule of billing rates by category of employee and job title to be used during the term of the Agreement. This fee schedule will be firm for at least one (1) year from the date of the Agreement. 3. All direct costs (i.e., travel, printing, postage, etc.) specifically attributed to the project and not included in the billing rates must be identified. Officer Level /Wage* Schedule HPW Bill Rate Holiday CPO - $17.00 7pm-3am 112 $24.93 $34.91 CPO - $17.00 F/S 7pm-3am 16 $24.93 $34.91 CPO - $17.00 Tuesday (Flex) 3+ $24.93 $34.91 The rates quoted will remain in effect for one (1) year and shall be automatically adjusted to fully recover any change in costs mandated by law, including but not limited to licensing fees, Federal Insurance Contribution Act (FICA), Federal Unemployment Tax Act (FUTA), State Unemployment Insurance (SUI), Worker’s Compensation, Collective Bargaining Agreements, Union Activities, regulatory costs associated with compliance with the Patient Protection and Affordable Care Act (PPACA), and/or Federal or State minimum wage laws. In addition, these rates may be adjusted each November 1 for any increased costs for medical insurance premiums, participation rates or both. In order to provide the City of Fort Collins a transparent view of our pricing, the following notes provide additional details on our proposed pricing structure: Pre-Employment Screening The rates quoted include the following background investigation and screening elements:  Identity Verification: Social Security Trace Report  Criminal Searches (10 years): - Statewide Criminal Search (where available) - County Criminal Search (when state not available or historically incomplete) - Multi-jurisdictional and Sex Offender Search – includes OFAC SDN search (Terrorist Watch List)  7 Years of Activities (Employment, Unemployment, Education) – Review, investigation and resolution of all gaps 90 days or longer  Driver’s License (DMV) Check – Annual for Driving Positions  Drug Screen (10-panel)  Physical Exam  Psychological Evaluation (MMPI-2) G4S Secure Solutions (USA) Inc. Proposal No. 8432 46 H. Firm Capability Provide relevant information regarding previous experience related to this or similar Projects, to include the following: 1. Provide an Organization Chart/Proposed Project Team: An organization chart containing the names of all key personnel and sub consultants with titles and their specific task assignment for this Agreement shall be provided in this section. 2. Provide your firm’s qualifications to perform the services described. Please refer to Section B.5 (page 8) for a list of specific firm qualifications. 3. Provide a minimum of three similar projects with governmental agencies in the last 5 years that have involved the staff proposed to work on this project. Include the owner’s name, title of project, price, contact name, email and phone number, sub-consultants on the team and a brief description of the work and any change orders. 4. Provide indication of past and current contracts that would illustrate the bidder’s ability to perform the services required in this contract. Please refer to the chart in Section D. 7 (page 40) for a list of references and similar projects. These references have involved the staff proposed to work on this project. G4S Secure Solutions (USA) Inc. Proposal No. 8432 47 5. Provide equipment list and a picture of uniform to be utilized for this contract. The following is an inventory of standard uniforms & equipment  (1) CPO Hat w/ hat badge or BDU hat  (3) Winter shirts w / Ties  (3) Summer Shirts or BDU  (3) Trousers or BDU  (1) Under belt  (1) CPO Gun belt w 4 keepers,  (1) Cuffs w case, (If Applicable)  (2) Speed Loaders or 2 Clips w/ Case (If Applicable)  (1) Collapsible Baton w / Case (If Applicable)  (1) Taser w/case(If Applicable)  (1) CPO Holster (If Applicable)  (1) G4S Firearm ( 38 or Semi Auto or Contract specific) (If Applicable)  (1) External or Internal bullet resistant vest (If Applicable)  (1) Gold Badge  (1) Gold Name Plate  (1) Gold Whistle, Chain and Hook  (1) Winter Jacket  (1) Black Commando Sweater (If Applicable)  (1) G4S Patent Lather CPO Footwear or Military Style Boots (If Applicable)  Disabling Spray with Case (If Applicable)  Special contract driven equipment I. Additional Information Provide any information that distinguishes Contractor from its competition and any additional information applicable to this RFP that might be valuable in assessing Contractor’s proposal. Explain any concerns Contractor may have in maintaining objectivity in recommending the best solution for the City. All potential conflicts of interest must be disclosed. Key Differences G4S’ depth of resources and experience is unmatched. However, adding value to our clients’ operations extends well beyond an extensive list of capabilities. According to client feedback, what distinguishes G4S from other providers is our ability to address their risk mitigation concerns by delivering a cohesive program focused on results that are important to them. We will drive exceptional value and efficiencies for the City of Fort Collins through our key differentiators, which include: Stable Organization with a Focus on Investing in Service Excellence In an industry marked by ongoing mergers and acquisitions, G4S has continued to grow organically by delivering on our promises: G4S Secure Solutions (USA) Inc. Proposal No. 8432 48  Providing exceptional customer service by an experienced management team and a stable workforce  Investing in technology to drive meaningful results for our clients  Delivering superior solutions through a customized approach based on clients’ specific needs While merging companies are forced to focus on restructuring, reorganizing and trying to unify disparate corporate cultures – often creating an uncertain environment for customers and employees, G4S is a stable company with a tenured leadership team and an established organizational structure. We possess a culture with unwavering values such as integrity, performance, teamwork and customer-focus, marked by more than a century of industry experience. For the City of Fort Collins, it means you can count on G4S to continue to invest in what matters to you, including:  Deepening our customer relationships through skilled account leaders and ongoing relationship management  Enhancing our employee selection processes and training and development programs  Advancing service and product innovation by deploying innovative software platforms and technology service excellence centers Additional Security Service Capabilities to Support your Broader Needs G4S is the world’s leading international security solutions group. As such, we offer a unified, holistic approach to a broad range of security challenges that provide clients with increased value through the integration of G4S’ services including physical guarding, enterprise security systems repair and maintenance, executive protection, high-risk country services, and investigations. This diverse combination empowers G4S to examine and execute security programs from every angle, and provide an innovative program that ultimately delivers more than the sum of its parts. The City of Fort Collins has access to G4S’ diverse security capabilities beyond the scope of this contract, such as:  Global operations and the ability to provide services in more than 110 countries  G4S Remote Video Monitoring Center to optimize the efficiency of officers, serving as a force multiplier to reduce or in some cases eliminate guard posts  RISK360®, G4S’ proprietary incident and case management system that allows users to manage, respond, investigate, analyze and aggregate data to mitigate risk through optimization and allocation of finite resources, detailed below  Worldwide systems integration and maintenance capabilities  AMAG Technology offering a host of access control and video management solutions, including Symmetry Access Control, Symmetry Completeview and Symmetry Connect  Emergency response and surge capability for disasters, emergencies and special events  Corporate and fraud investigations  Hotline and compliance reporting G4S Secure Solutions (USA) Inc. Proposal No. 8432 49  Employee screening solutions  Crisis management  Executive protection capabilities  Risk consulting solutions  Intellectual property protection solutions  Travel advisory services  High value goods escort  Business resilience support  Global intelligence support Risk360™ Risk Management Software Available to City of Fort Collins (client option…not included in pricing proposal) G4S also offers an optional additional enhancement to our Secure Trax® platform: RISK360™. G4S developed our exceptional RISK360™ case management software to address the varied needs of our clients. RISK360™ has numerous features that make it an ideal enhancement to the security program in a commercial real estate environment:  Multi-faceted, analytical reporting features to provide true data and information on trends within one facility or across multiple facilities  Incidents can be entered via a personal computer or our handheld Secure Trax® device  Locations can be defined to ensure data is collected for the locations in your organization.  Incidents are centralized in a web based incident management application where you can review and approve incidents. Once approved, information is available for analysis in the business intelligence portal under the Incident tab.  Risk360™ provides you with the flexibility to customize incident categories based on your individual reporting requirements, including G4S Secure Solutions (USA) Inc. Proposal No. 8432 50 four levels to segment your incident reporting: classification, category, sub-category, and type.  Not only can you customize what is reported, but you can also customize where incidents are reported from.  Detailed incident reporting and notification features. RISK360™ is an innovative, user friendly, cost effective and feature-rich incident management system that can be easily customized to align with specific policies and requirements of customers. RISK360™ supports the development of a risk management plan through the effective capture, management, notification, and analysis of real-time data. This data can then be used to develop risk, security, and safety plans that will reduce the costs associated with legal defense, liability exposure, and damage to your reputation and brand. RISK360™ provides a complete end to end solution that goes far beyond simple notification and recording, allowing customers to have a documented and measurable business improvement cycle that tracks the effectiveness of security decisions and implemented countermeasures. It all begins with capturing the events when they occur. Emergency & Disaster Services In the event of an emergency or disaster, G4S will continue to provide contracted security services using our permanently assigned staff and flex-force capabilities. We will operate using our Emergency & Disaster Protection plan and draw on officers, supervision, management and equipment from our network of over 110 offices nationwide as needed. Should you require emergency or disaster services in addition to our contracted scope, we can quickly provide a contingent of 600+ qualified personnel to meet your emergency needs. This response force, our Emergency/Disaster Services Rapid Response Team (Rapid Response Team), is well trained, pre-equipped and capable of responding to crises wherever directed, such as:  Natural disasters such as fires, earthquakes or storms  Accidents that can lead to chemical spills or toxic releases  Acts of violence or malice directed at a company, governmental agency or individuals  Plant closing or work stoppages related to labor unrest This type of coverage is considered “out of scope” of your security contract and is typically negotiated under either our Emergency or Disaster Services Agreements with applicable pricing. When you activate our Emergency or Disaster Services Agreements, we will mobilize the necessary G4S personnel, management and equipment for rapid delivery of your contracted emergency services. Components of the G4S Emergency/Disaster Services program include:  G4S Emergency/Disaster Services Rapid Response Team  Officer communication during crises  G4S Emergency Operations Center  IT continuity plan & backup  Key fundamentals of the G4S Emergency/Disaster Plan  Objectives of the G4S Emergency/Disaster Plan  Proven response & performance experience G4s Emergency/Disaster Services rapid Response Team G4S officers, supervisors and management of the Rapid Response Team operate normally in client engagements throughout the United States. Each team member has designated replacements within G4S Secure Solutions (USA) Inc. Proposal No. 8432 51 their local assignments so when the Rapid Response Team is activated they are cleared to respond without jeopardizing their normal duties. Proven Response & Performance Experience G4S has deployed thousands of hours of emergency and disaster special services across the United States. Several of our high-visibility projects include: BP Oil Spill G4S provided over 500 Custom Protection Officers® (CPOs) to BP as part of its response to the oil spill in the gulf coast in 2010. G4S CPOs provided protection of BP’s assets and personnel across the gulf region in Louisiana, Alabama and Florida with tasks that included access control at critical command and control locations as well as at shore rehabilitation centers and wild life refuges. Hurricane Katrina In 2005, Hurricane Katrina devastated the gulf coast region of the United States. Many of G4S’ customers in the area, specifically in New Orleans, were severely affected. Even before the hurricane grade winds had diminished, G4S activated its Emergency Response Center and was able to deploy more than 1,600 security officers to the area in a matter of hours. The G4S security professionals were stationed at the sites for a substantial amount of time, for weeks in some cases, and did not leave the protected area until the situation returned to normalcy. Hurricane Andrew G4S headquarters stood directly in Andrew’s path and was severely damaged; over 75% of our personnel were made homeless or went without water, power and other necessities of life for weeks. The government and critical business shut down. Yet G4S completely fulfilled its responsibilities in South Florida, regionally, nationwide and internationally. No client lost service, and not one paycheck was delayed or misplaced. Through our catastrophe counter-measures plan, within hours, the corporation had security officers and other assistance en-route to headquarters from throughout the southeastern and south central states. Post September 11, 2001 Within 90-days of the 9-11 tragedy, G4S recruited, hired, trained and deployed over 6,000 officers to U.S. airports, such as: * Baltimore Washington International Airport * Nashville International Airport * Las Vegas International Airport significant successes & opportunities identified through analysis of incident/ activity, KPIs, and invoicing data Elevate accountability for Tactical, Operational & Financial program management. Identify & act upon emerging trends and performance outliers (positive & negative) Annually X X X X 12-month recap of trends and significant successes & opportunities “Steering Meeting” discuss & implement larger program direction/ longer-term initiatives As Needed/ Escalation X X Needs for expanded support resources, such as defects/ opportunities for improvement Ensure the needs are met through Escalated Resources as needed. Identify root-cause of any defects and resolve 215 N Mason St Fort Collins, CO 80524 2015 John Stephen 970-221-6777 jstephen@fcgov.com Armed CPO Prescreening for Court Court Security Platt River Power Authority 2000 E Horsetooth Rd Fort Collins, CO 80525 2013 Jeff Menard 970-229-5265 menardj@prpa.org Armed CPO Access Control, Vehicle Screening, Monitor Alarm/CCTV Systems Create/Activate/Deactiv ate Security Badges for Site Vehicle Patrol of client property Tri State Generation & Transmission 1100 W 116th Ave Westminster. CO 80234 2006 Allan Wick 303-254-3341 awick@tristategt.org Armed CPO Access Control, Vehicle Screening, Monitor Alarm/CCTV Systems, Create/Activate/Deactiv ate Security Badges for site Vehicle Patrol of client Property G4S is unrivaled in the industry due to a sound long-term funding structure and sales from continuing international operations. G4S is the largest employer on the London Stock Exchange (stock symbol: GFS), with a secondary listing in Copenhagen. We look forward to discussing specific employee assignments and management introductions upon award of the contract.