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HomeMy WebLinkAboutRESPONSE - RFP - 8425 ROAD TO 2020 CLIMATE ACTION PLAN COMMUNICATIONS & ENGAGEMENT SERVICESCity of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services page 1 1. Methods and Approach Recommended Approach Developing a Strategic Plan Discovery and Writing the Plan Discovery Workshop Our approach begins by convening a four to six- hour Discovery Workshop which would gather critical members from the City of Fort Collins (the City), specifically individuals with “veto” power and appropriate subject matter experts, to ensure we have an opportunity to listen to and learn from those with substantial knowledge and experience, as well as understand research and work done to date. Potential agenda items could include: • Validate objectives with quantifiable metrics • Review lessons learned from previous efforts • Initial validation and prioritization of audiences and influencers • Discuss specific scope of work and process • Establish/validate objectives and milestones • Review existing and potential relationships • Identify overarching musts and wants • Discuss operational preferences • Specify next steps Literature Search Secure and review additional research done around the country related to similar campaigns with demonstrated success. This will be used to expand on the data collected by the City staff and the City intern. Audit PRR will conduct an audit of existing outreach materials. This will include reviewing paid, earned, and owned media channels. During the process, we will look at what messages are being sent and how they are being presented and interpreted (ie. media, public, etc). Prioritize Objectives Utilizing the information collected through the discovery process, PRR will work with the City to review what strategies are currently underway by the City and others and identify opportunities with the potential for the greatest impact over the next two years. These will be prioritized based on potential impact and available time and resources. Understanding that some efforts will take longer than others, the plan will recognize that long- and short-term strategies will run concurrently. Audience Identification Once objectives and metrics have been validated, we will identify and prioritize those audiences with the greatest potential for advancing the desired actions. Examples of audience segments we anticipate using include: • Priority audiences • Influencers of those audiences • Trusted partners We will also take into account major barriers to each priority audience and benefits strong enough to City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services page 3 Sustainability People We believe that each employee shares in the responsibility of leading by example and advocating for choices that preserve, protect, and improve our planet. PRR does work that almost exclusively the environment, transportation, and health. We recognize and incorporate, where possible, opportunities that exist through the significant overlap among these sectors. Each staff person is screened during the hiring process to ensure that, as individuals, they share these values. Individuals at PRR have devoted their professional careers, as well as significant volunteer time, to improving the environment. Place Approximately 80% of our employees use alternative transportation including: telecommuting, car sharing, mass transit, biking, and walking. PRR offers staff reimbursement for purchasing annual transit passes. Our offices in Seattle and Washington DC are housed in LEED and ENERGY STAR certified buildings. Offices have automatic light and motion sensors, and our office and IT equipment is turned off if idle. Our technology is ENERGY STAR certified. Our office is set up to recycle paper, print cartridges, plastic, cans, electronics, and compost organic waste. Everything we buy, where possible, is made from recycled content including our paper, which is acid- free and manufactured in the U.S using wind-power. Our printers default to double-sided printing. Documents are sent electronically when possible, and we teleconference whenever practical. PRR offers socially responsible investment options within its 401k plan. Our corporate kitchen is stocked with actual dishes to avoid waste, and our cleaners are all as toxic free as we can buy. Planet PRR has supported thousands of initiatives nationally, regionally, and locally that have improved air quality while reducing emissions. We have improved water quality while reducing water consumption. Our work has reduced toxins, preserved open spaces, and helped create green cities. We have helped change policy, manufacturing, and significantly influenced how individuals understand and interact with their world. 2. Qualifications and Experience Number of Years in Business 35 years Overview of Services Offered Public Relations Advertising Partnership Development Social and Digital Media Media Buying Design Video Production Facilitation and Public Involvement Crisis Communication Fulfillment Evaluation Research Event Planning Public Affairs Stakeholder and Thought-Leader Engagement Similar Projects Trip Reduction Projects | King County Metro Services Provided: PRR has provided communication services to King County City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services page 6 Energy Green Built Environment Transportation Air Pollution Reduction Electrical Efficiency Renewable Energy Natural Gas Recycling Waste Diversion Water Renewable Energy Certificates Concrete and Asphalt Recycling Landfill Methane Bus Ridership EPA ENERGY STAR l l l Clean Air Partners - Washington, D.C. l EPA - Fuel Economy Label l l l Puget Sound Clean Air Agency - Multiple Projects l l l Starbucks - Paper Cup Reduction l l Nike - Box Reduction ad Manufacturing l l Cities Energy Benchmarking - National Project l l 140 Utilities - Washing Machine Market Transformation l l l l 150 Utilities - Energy Efficient bulbs l l Orange County and City of Seattle - Toilet retrofits l BEF - Multiple Initiatives l l l l Built Green - Multiple Initiatives l l City of Seattle - 1% Water Conservation Initiative l Puget Sound Clean Air Agency -Multiple Projects City of Austin | Office of Sustainability - Austin Community Climate Plan, Public Feedback Survey and Plan Layout/Design l l EPA - Industrial D Waste Best Practices l Washington State Ferries - Conversion to LNG l l EPA - 1 million Solar Roofs l l l l 13 Government Agencies - Natural Yard Care l l l l l Commute Seattle - Reduce SOV Travel l l District Department of Transportation - DC Street Car l l Sound Transit - Multiple Initiatives l l l Western Washington Clean Cities l EPA - WaterSense l Remington - Electric Yard Tools Puget Sound Clean Air Agency - Bus Retrofits l l City of Seattle - One Less Car l l FlexCar - Car Sharing l l Corvias - Surface Water Management l l Caltrans - Road Usage Charges l l Federal Highway Administration - Managed Lanes l Georgia Regional Transportation Authority - Transit Changes l l Water Environmental Association of Texas - Multiple Projects l San Antonio River Authority - Funding Infrastructure l l Portland Metro - Transit and Recycling Programs l l l l Port of Seattle/Sea-Tac Airport - Multiple Projects l l l l Urban Mobility - Commute Friendly Buildings l l l l King County and Seattle Public Utilities - Multiple Combined Sewer Overflow Control Projects l CLIENTS AND PROJECTS AdditionalCATEGORY Projects PROJECT In addition to the projects referenced above, the following chart provides a select list of clients and projects for which PRR has performed services which add to our knowledge-base and City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services page 9 Andrew Royer | Facilitation and Public Involvement Support Andrew brings extensive customer service experience and stakeholder engagement skills to PRR, along with six years of experience in communications. Andrew is known for his dedication to client service, environmental justice, and social equity. At PRR, Andrew has focused on providing outreach for a variety of environmental projects, including water quality and conservation projects. Andrew is a Northern Colorado native, attended Colorado State University in Fort Collins, and lived in Fort Collins for four years post college. As such, he is very familiar with the City, your values, and priorities. Andrew's References: • Ship Canal Water Quality Project, Seattle Public Utilities, Marieke Rack, Project Manager, • Eastside Rail Corridor Project, King County Parks, Erica Jacobs, Project Manager, • Barton Pump Station and Combined Sewer Overflow Control Project, King County Wastewater Treatment Division, Kristine Cramer, Project Manager, 4. Organization Chart/Proposed Project Team RESEARCH Katherine Schomer • Literature Search • Plan development CLIMATE CHANGE/ ENERGY STRATEGIC ADVISOR Eric Stern Symbiotic Programs • Objectives refined & metrics developed • Audience identification SOCIAL MEDIA MIson Henley • Plan development GRAPHIC DESIGN Joe Martin • Plan development VIDEO PRODUCTION Dave Radford • Plan development SUPPORT STAFF MARKETING/PR LEAD Rachel Nathan • Audit • Plan development FACILITATION/PUBLIC INVOLVEMENT LEAD Priya Singh • Plan development PROJECT MANAGER Marcy Loughran • Workshop • Objectives refined & metrics developed • Audience identification • Plan development • Innovation Summit • Project Management CITY OF FORT COLLINS PROJECT PRINCIPAL/ LEAD STRATEGIST/ RFP 8425 Road to 2020 Climate Action Plan Communications & Engagement Services Page 9 of 19 VI. VENDOR STATEMENT: I have read and understand the specifications and requirements for this Request for Proposal and I agree to comply with such specifications and requirements. I further agree that the method of award is acceptable to my company. I also agree to complete PROFESSIONAL SERVICES AGREEMENT with the City of Fort Collins within 30 days of notice of award. If contract is not completed and signed within 30 days, City reserves the right to cancel and award to the next highest rated firm. FIRM NAME: ADDRESS: CITY, STATE, ZIP: EMAIL ADDRESS: PHONE: BIDDER’S NAME: SIGNATURE: PRIMARY SERVICES ISSUES CONTACT: TELEPHONE: CELL: EMAIL: Compensation and Contract Process A. After contract award, progress invoices shall be billed in monthly installments, subject to review and approval by the City’s Project Manager. City payment terms will be Net 30 Days from receipt of invoice. B. The selected Professional shall be expected to sign the City’s standard Professional Services Agreement prior to commencing Services (see sample attached to this Proposal). C. The City reserves the right to award directly as a result of the written proposals. The City may or may not opt to conduct oral interviews. D. The City reserves the right to negotiate with any vendor as determined at the City’s sole discretion. The City reserves the right to reject any or all proposals, and to waive any irregularities. COMMODITY CODES USED FOR THIS RFP: 918-43 Environmental Consulting 925-35 Environmental Engineering 918-32 Consulting Services (Not Otherwise Classified) 918-26 Communications: Public Relations Consulting 918-76 Marketing Consulting PRR, Inc. Highlands Ranch, CO 80129 Highlands Ranch, CO 80129 PRR, Inc. 303.900.2892 Marcy Loughran 303.900.2892 303.900.2892 mloughran@prrbiz.com City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services Appendix Work Samples City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services Northwest Product Stewardship Council 1 | Page NWPSC 2016 Outreach and Communications Plan Background The 2016 Northwest Product Stewardship Council (NWPSC) Outreach and Communications Plan builds off efforts that were made in 2014‐2015 to strengthen existing relationships with key stakeholders and to secure new relationships with local governments, business and non‐profit organizations, solid waste management companies and the general public. Outreach efforts will focus on building support for product stewardship programs and policies by clarifying concerns and misconceptions, providing updated and consistent facts and information, and by touting the success of existing product stewardship programs. 2016 Outreach and Communications Goals  Educate influencers on product stewardship to create a solid foundation for future policy work.  Build support for product stewardship programs and policies among local governments, businesses, non‐profit organizations, solid waste management companies, and the general public. o Meet with at least three solid waste management companies to continue to build relationships and maintain open dialog. o Establish and maintain an open dialog with the Washington Refuse & Recycling Association (WRRA) to address questions or concerns about product stewardship programs. o Secure at least 10 meetings or presentations with new or existing coalition of supporters to continue to build on or foster relationships. o Pursue one‐on‐one meetings, tours, or presentations to key legislators or elected officials to educate them about product stewardship. o Secure at least five meetings/teleconferences with like‐minded partners to establish partnerships with five like‐minded organizations and work with them to provide information about product stewardship to their members/employees/community.  Engage at least five stakeholders involved in the implementation or coordination of LightRecycle and five stakeholders involved in E‐Cycle Washington to respond to concerns and questions.  Recruit one additional member to the Steering Committee. Maintain existing membership.  Engage current Washington Associate Members a minimum of three times through one‐on‐one outreach efforts and recruit 10 additional new members.  Develop and distribute a toolkit of talking points and outreach materials to coalition of supporters. Budget Overview Estimated NWPSC Budget for 2016: $171,000* Proposed budget breakdown: a. Council Coordination/Admin: roughly $70,000 b. Plan Development & List Maintenance: roughly $27,000 c. Meetings & Outreach Activities: roughly $24,000 City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services 2 | Page d. Conferences & Events: roughly $36,000 e. Communications: roughly $14,000 f. Estimated Total: $171,000 *This estimate does not include pending City of Seattle money ($25,000) Action Items Action Item 1: Establish Partnerships to Build Coalition of Support for Product Stewardship Approach In 2016 the NWPSC will be actively searching for strong partnerships and trying to identify groups that are willing to work closely with us on product stewardship programs and policies. We will work together toward a common goal in an effort to meet the needs of both organizations. Messaging Messaging will focus on product stewardship general education and selling the successes and benefits of product stewardship programs in Washington (electronics, mercury lights) and Oregon (paint, EPR for HHW). Messaging will be based off of past contact, if any, with target, type of target, current political climate, product focus at that time, knowledge of product stewardship, and past conversations. All messaging will be individually targeted based on the interests, concerns, or feedback from each individual. Please refer to separate communications document for tailored messaging. Targets PRR worked with the Steering Committee to identify priority organizations that we would like to target in 2016 in an effort to further develop our coalition of support. Criteria includes:  Level of influence  Interest in current or potential policies and programs  Key geographical areas: o Key legislative districts: 7, 8, 9, 10, 12, 13, 15, 16, 17, 18, 20, 29, 35, 38, 40, 42, 48, and 49  These LDs include districts of Senators in the Senate Energy, Environment, and Telecommunications Committee o Key “rural” counties: Skagit, Whatcom, Island, and San Juan; and rural King Pierce, Thurston, and Snohomish o Key areas of the state: Central and Eastern Washington o Existing relationships with the council coordinator or other council members Business: Large businesses, small businesses, business organizations, and employee organizations  Business associations in key districts o Washington Retail Association o Washington Business Alliance o Northwest Environmental Business Council o Sustainable Connections (Whatcom County) o EnviroStars businesses City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services 3 | Page  Chambers of commerce and rotaries in key districts  Construction o Turner o McKinstry  Manufacturers o Weyerhaeuser o L’Oréal  Attorneys o Perkins Coie o Cascadia Law Group  Builder and contractor associations o Master Builders Association  Health organizations o Nurses’ union o Washington State Environmental Health Association (WSEHA)  Utilities o Seattle City Light  Recreational stores o REI  Educational institutions o WSU North Puget Sound at Everett o Boys and Girls Club o Student groups that focus on environment and sustainability o PTAs  Salvage stores o Second Use o Ballard Reuse Environmental Organizations  Washington Conservation Voters (WCV)/Washington Environmental Council (WEC)  The Nature Conservancy  Climate Solutions  Sierra Club  Washington Toxics Coalition  Pollution Prevention Resource Center  RE Sources Local Government  Washington Association of Counties o Snohomish County potentially our champion within this group  Association of Washington Cities  Cities o City of Redmond Political The team will also look for opportunities in 2016 to develop and build on relationships with key legislators and other elected officials. Most elected officials currently in office were not elected when City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services 4 | Page the last product stewardship policy was enacted, so many are unfamiliar with the term and the benefits that stewardship programs can offer. Outreach efforts may include one‐on‐one meetings, tours of recycling facilities, presentations, or stakeholder meetings. Key groups to target include:  Legislative district groups for both parties (education only and can use third party)  Electeds in key legislative districts and in key committees  Fuse Washington Existing Contacts from Previous Outreach Activities In addition to outreach to new targets as outlined above, the Washington coordinator will also work to cultivate existing relations by culling through the list of contacts from 2014‐2015. Contacts include local government staff, solid waste advisory committee members, solid waste collectors, businesses, and non‐profit organizations. PRR will rank each contact’s level of support for product stewardship and prioritize into categories –supportive, somewhat supportive, neutral, somewhat unsupportive, and unsupportive. Contacts include:  Waste management companies such as Recology CleanScapes, Republic Services and Waste Management  Local government agency staff  State government agency staff  Non‐profit organizations  Environmental organizations PRR will tailor outreach efforts and messaging based on the level of support, as outlined below: 1‐Supportive – These groups or individuals have blanket support for product stewardship and are involved. Keep them in the loop about product stewardship programs and policies through frequent check‐ins. Call on for support when needed. Encourage them to join the Associates program, get more involved in the council committees, and recruit new supporters. 2‐Somewhat supportive – These groups or individuals support product stewardship, but may not support all product stewardship programs. They are involved on a very high level, such as being on the mailing list, but do not actively engage. Continue to contact this group through in‐person and phone meetings. Work on cultivating relationships and building on levels of support to make them a 1. Try to address concerns/questions about product stewardship when possible. Encourage them to join the Associates program. 3‐Neutral – These groups or individuals are neutral or apathetic on the issues and do not get involved. Keep this group informed on legislation and industry updates. Try and move this group from being apathetic to a supporter. 4‐Somewhat unsupportive – These groups or individuals do not have blanket support for product stewardship. They usually have concerns regarding the implications of product stewardship programs, but are not very vocal about their concerns. Reach out to key influencers in this group. Try to listen to their concerns and correct fallacies when possible. Keep them informed about new programs and policies, and share successes of existing programs in an effort to address their concerns. Invite them to meetings when appropriate, and encourage them to join the Associates program. City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services 10 | Page  An “Outreach Report” that is updated and sent to the Steering Committee quarterly that includes the name of the contact person, position, organization, location, context of the discussion, topics covered, issues discussed, follow up tasks, dates for follow up and outcomes. (4 Outreach Reports; sent out quarterly)  Detailed messaging document for outreach efforts.  Year‐end summary and list of results from communications and outreach efforts that will be incorporated into the year‐end report (1 report).  Updated communications and outreach materials.  3‐5 Updated NWPSC website pages.  A year‐long calendar of content ideas for Tweets. City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services NCAR - Wyoming Supercomputing Center Media Day Plan DRAFT Plan NWSC Media Day, June 10, 2011 Event Purpose: Provide the first opportunity for WY and CO reporters to tour the NWSC and:  Learn about the types of research that will be conducted and why they’re important to society  See the facility, particularly the energy efficiency and sustainability features  Learn how the “future proof” design allows the facility to expand with technological advances in supercomputing  Interview experts  Secure images and b-roll of the facility Desired Outcomes: Positive and accurate news coverage of the NWSC, particularly:  Stories about the potential to advance science with NWSC’s technological capabilities  Stories about the facility’s energy efficient design and how it takes advantage of Wyoming’s cooler climate  Stories about the technologically advanced facility and “future proofed” design  Stories about supercomputing outgrowing the Mesa Lab after 40 years and the thought, planning, engineering and design required for this facility to manage rapidly changing technology  Trade media angles – green construction, supercomputer center design and use of technology, NWSC a model/case study for others nationally and internationally Event Format: Date: Friday, June 10, 2011 Location: Visitors Center space, NWSC, Cheyenne, WY Time: 10:30 a.m. – 12:30 p.m. Agenda  [10:30 a.m.] Welcome, event overview and introductions  [10:35 a.m.] Opening Remarks: 1. [10:35 – 10:40a.m.] Wyoming Governor Matt Mead 2. [10:41 – 10:46 a.m.] NCAR Director Roger Wakimoto or UCAR President Rick Anthes 3. [10:47 – 10:52 a.m.] University of Wyoming President Tom Buchanan or VP Research Bill Gern  [10:55 a.m. – 11:00 a.m.] Introduction of experts and tour information  [11:00 a.m. – 11:30 a.m.] Media tour of the facility (if we need to do this in 2 groups, the first group may be 11:00-11:30 and the second group may be 11:30-12:00). The tour will highlight 5 – 6 key features of the facility. The media packet will include a handout providing information about these features.  [11:30 a.m. – 12:30 p.m.] Media availability with experts and b-roll opportunities o NWSC Project Director Krista Laursen o NWSC Project Engineer Aaron Andersen o NCAR Computing Operations Anke Kamrath o NCAR Research Relations Peter Backlund o UW VP Research Bill Gern o UW Professor Bryan Shader City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services DRAFT Plan NWSC Media Day, June 10, 2011 Media Packets  News �elease ��achael�  NWSC �our �ap and infor�ation about �ey NWSC highlights ��achael and �ari��e�  �xpert bios  �act Sheet �co�pleted but review for updates� ��ari��e and �achael�  ��� �co�pleted but review for updates� ��ari��e and �achael�  �nfo Sheet� �bout Superco�puting ��ob�  �nfo Sheet� �bout Co�puter �odels ��ob�  �lossary  ���oll ��� with shot list ��ari��e� Carlye �achael�  ��age C� with captions doc and contact sheet �Shilo� Lori�  �ision docu�ent Action Items  �pdate �edia lists ��achael� W� partners�  Na�e badges �Lori or Shilo�  Location �ap �Lori�  �edia table �Lori�  �rief spea�ers�experts �all�  �oster boards with artist renderings for display Timeline �arch �� Conference call NC���W� co�s – finali�e �edia day plan �arch �� Confir� �edia day in calendars �pril � NC���W� Co�s conference call – chec� in on planning �pril �� NC���W� Co�s conference call – chec� in on planning �ay �W �L���S and �C� business develop�ent story in Cheyenne Cha�ber newsletter �ay �� �old the date ��edia day� e�ail to reporters �ay �� NC���W� Co�s conference call – chec� in on planning �ay �� News release sent for approvals – NSF, NCAR, UW, Governor’s �ffice ��� – L���S� �usiness Council� CL��� �une � �edia advisory no� � out to reporters �une � Spea�ers and experts briefed – tal�ing points� �edia day agenda �une � �ll �edia pac�et �aterials finali�ed �une � �edia advisory no� � out to reporters �edia pac�ets asse�bled �une � NC���W� Co�s conference call – event run through City of Fort Collins | Road to 2020 Climate Action Plan Communications & Engagement Services DRAFT Plan NWSC Media Day, June 10, 2011 ��ne �� ���� ���� �ven� se��� SUMMIT FACILITATOR Mike Rosen • Workshop • Objectives refined & metrics developed • Audience identification • Plan development • Innovation Summit PARTNERSHIPS Denise Walz • Plan development FACILITATION/PUBLIC INVOLVEMENT SUPPORT Andrew Royer • Plan development Below is our proposed organization chart. Below every team member's name are the tasks each team member will be involved in. The staff on our organization chart are task leads who will be supported by other PRR staff. understanding of the key influencers/categories that impact a Climate Action Plan. Metro to help grow transit ridership on numerous campaigns, thereby reducing the number of cars on the road. Below are two successful campaigns that PRR has produced for the County. Campaign #1: In Motion The "In Motion" program is designed to encourage residents to choose alternatives to driving alone, such as bus light rail, carpooling, biking, and walking. PRR has managed the In Motion campaign in three distinct regions of King County. For each area, PRR recommended a strategic outreach approach that included printed collateral, partnering with community-based agencies and schools, and conducting direct outreach. For the Ballard/Crown Hill campaign, counter each barrier. Draft Plan Anticipated draft plan elements include: • Goals and objectives • Situation analysis • Profiles of key audiences • Branding/messaging for a minimum of four audiences • Strategies and tactics with the assumption of quarterly campaigns • Community engagement opportunities • Partnership outreach and support activities • Identification of materials • Timeline with a schedule for deliverables • Methodology to track and evaluate campaign outcomes and opportunities, in order to adjust strategy to improve campaign effectiveness Innovation Summit Though the RFP document does not specifically describe your vision of the Summit, PRR is making the following assumptions of possible agenda items: • Participants will include stakeholders across each of the sectors and strategies being used to reach your targets as well as potential partners identified in the plan • Information gathered through the discovery process will be shared • Highlights of the plan will be shared • Fatal flaw feedback will be solicited • Additional opportunities and resources will be identified • Commitments to participate will be made Executing the Plan with Messaging and Communications Tactics This portion of our proposal is intentionally brief. PRR will rely on the detailed process outlined above to ensure that the plan is evidence-based, built on a strong strategic foundation, and is viable given the realities of resources and time. It is for this reason that specific tactics are not outlined. Our