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HomeMy WebLinkAboutRESPONSE - RFP - 8363 TRAFFIC CAMERA SYSTEMRequest for Proposals (RFP) For Traffic Camera System City of Fort Collins, Colorado RFP No. 8363 Due November 18, 2016 at 3:00pm Redflex RFP Contact Edward Tiedje, Client Services Manager P: (480) 393-6668 E: etiedje@redflex.com Patrick Howley, Director, Business Development P: (623) 207-2500 E: phowley@redflex.com 5651 West Talavi Blvd | Suite 200 Glendale, Arizona 85306 ORIGINAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. TABLE OF CONTENTS Methods and Approach ............................................................................................................................................................................................. 1 List of Project Personnel ......................................................................................................................................................................................... 25 Organization Chart/Proposed Project Team ........................................................................................................................................................... 32 Availability ............................................................................................................................................................................................................... 33 Estimated Hours by Task ........................................................................................................................................................................................ 34 Schedule of Rates and Cost by Task ..................................................................................................................................................................... 35 Appendices ............................................................................................................................................................................................................. 36 Appendix A – Sample Incidents ......................................................................................................................................................................... 36 Appendix B – Sample Reports Appendix C – Certificate of Insurance Appendix D – Vendor Form Appendix E – Disclosure Portions of this proposal may contain proprietary and confidential information that is the sole property of Redflex Traffic Systems, Inc. This confidential and proprietary information shall not be duplicated, used or disclosed in whole or in part for any purpose except in the procurement process. Release of proprietary and confidential information will place Redflex Traffic Systems, Inc. at a competitive disadvantage in future procurements. In the event that a third-party makes a request for disclosure, please notify Redflex Traffic Systems, Inc. upon receipt of the request so that we may participate in any disclosures discussions. Methods and Approach Methods and Approach City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 1 METHODS AND APPROACH Program Overview We understand that traffic safety is a significant concern to the City. As the global leader in traffic safety Redflex takes pride in continuing to provide services which increase road safety for our community partners. We have been proud to work with the City in the past to save lives and look forward to continuing this relationship with the City and law enforcement. Redflex is prepared to continue to provide a turn-key, all-inclusive program including fixed red light systems and mobile speed systems. Payment Process Redflex will invoice the City every 30 days for the charges laid out in the Schedule of Rates and Cost by Task. REDFLEXred® – Red Light Enforcement System Equipment REDFLEXred® is a highly secure red light violation detection system. Our automated enforcement systems are manufactured installed and maintained by Redflex and come with a wide variety of hardware and software configurations depending on specific approach and intersection requirements. Redflex equipment is capable of setting different tolerances for red light violations which will insure that the system does not activate on violations below the tolerances set by the City. If a vehicle is detected, an image is taken of the vehicle with a close-up of the license plate and a 12-second video for review and processing. Our equipment is capable of monitoring up to four lanes of traffic, including turn lanes and is capable of monitoring up to nine signal phases simultaneously. Regardless of varying weather, temperature or lighting conditions, Redflex systems will reliably capture violations. Detection Method Redflex systems have successfully been deployed with inductive loops in thousands of installations across the globe, including the City’s fixed approaches as part of the current program. Our experience has proven that loops deliver results that are comparable to a radar detection method. The functionality of the inductive-loops has been reliable and we continue to experience consistent detections with this technology. Our experience coupled with our Redflex designed and manufactured Digital Loop Card (DLC), the fastest processing loop card in the world, allows us to engineer a greater degree of flexibility with respect to actual loop placement to ensure no interference or “cross-talk” with any existing City loop-based traffic controls. Inductive loops use the presence of vehicles and time-over-distance calculations to activate our digital cameras. Redflex loops can be placed in various configurations and sizes, and in between existing “City loops”. As the system is currently installed with the City, it is available any time for a demonstration of its capabilities. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 2 Mobile Photo Radar Speed Enforcement – REDFLEXspeed® Our mobile REDFLEXspeed® system is a portable, flexible radar speed enforcement solution that can be deployed in school zones, municipal and rural areas, as well construction zones. Additionally, REDFLEXspeed® provides substantial surveillance capabilities in a light, mobile, self-contained system. The systems would be deployed and operated our fully trained City personnel. The REDFLEXspeed® enforcement system can simultaneously monitor up to four lanes of traffic. While the deployment options, such as speed threshold for speed zones, storage capacity, the City will have access to the system for on-site modifications. The mobile photo radar speed enforcement unit has digital cameras, central processing units, SMARTcam™ software, wireless communication, radar detection, and flashes. The system is proven technology and is suitable for all weather conditions including temperature extremes (-40C to 40C), rain, snow, freezing rain, hail, fog, darkness, shadows and bright sunlight ensuring minimal downtime. The speed enforcement system operates with one or more integrated digital cameras. The mobile speed system will also be a full High Definition (HD) camera to record a video of the incident. Redflex will supply two (insert make and model) fully equipped with our enforcement system and the vehicles will be replaced every two years. The enforcement equipment will be replaced on an as needed basis. Detection Methods Redflex radar detection systems are accurate to +1/-1 mph and provide the most accurate and dependable speed readings of any speed detection system on the market. Redflex is the only vendor that we are aware of that provides a secondary speed reading to verify the detected speed for every single violation that is recorded. If the readings don’t match, the incident is automatically rejected. This undisputable and verifiable technology should be incredibly important to the City, because just one false speed reading can bring disrepute to a City’s program. REDFLEXspeed® systems utilize two radars. The primary radar tracks vehicle speed across four traffic lanes 195 times per second. The secondary radar confirms the speed reading of the primary radar plus identifies which lane the speeding vehicle is in resulting in positive identification of the violating vehicle. The dual radar also allows for multiple speeders in either direction to be detected at the same time. The dual confirmation of speed readings between the two radars virtually eliminates the false reads single radar systems can have with radar reflection. All of these features are attributed to proprietary algorithms developed by Redflex exclusively for use in our systems. The REDFLEXspeed® dual radar system provides: Bi-frequency ranging radar system to provide accurate lane and distance information Power envelope matching to ensure consistency of information Log of power/speed/distance info for every violation for review at a later stage Third level redundant measurement – taking two pictures of the offending vehicle separated by a specified time interval Video clip of each offending vehicle for additional information and review High-resolution camera and lens with Redflex proprietary illumination systems to provide the highest possible level of vehicle identification and prosecution Unlike laser systems that must be mounted low to the ground, meaning vehicles in lanes further away can be blocked by vehicles traveling close to the system, our radar is mounted higher due to its wide vertical beam, which enables all lanes to be enforced despite traffic obstructions. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 3 Concurrent and Multiple Incident Verification Support Tool Our Offending Vehicle Identification System (OVIS) is a radar-based system that captures images with multiple vehicles. The vehicle indicator image overlay technology provides a means to visually identify the offending vehicle in these images. The OVIS utilizes the speed and position information obtained from the dual radars, as well as timing information from the camera, to determine the position of the vehicle at image capture time. As a vehicle passes through the radar beam, detection points occur at different parts of the radar beam. The information from these detection points are used to optimize computation of the offending vehicle position with respect to the radar and camera system. Finally, 3-D to 2-D perspective transformation is performed to map out the position of the reported offending vehicle in the real world to its position in an image. Presented here are several sample images of incidents with multiple vehicles in the image that further attests to the ability to capture multiple concurrent and different lane violators. We have thoroughly tested our systems against the effects of license plate covers, prism covers and photo sprays (photo blocker) that are intended to hide or blowout the license plate image. Our tests have conclusively shown that such sprays and covers are ineffective against our systems. System Features Redflex systems have been developed for the highest level of enforcement accuracy and community safety. The following system features will be available for all Redflex’s products, unless noted otherwise. Tamper-, Vandal, and Weather-Resistant Enclosures Our NK6 enclosures used for the red light systems are tamper-, vandal-, and weather-resistant lockable housings. The camera housing units are designed to preserve the overall effectiveness of the program’s operation and to protect the camera units from extreme weather conditions and vandalism, ensuring minimal “downtime” and easy maintenance. Each housing and pole system is professionally engineered and built to industrial standards from the ground-up. Our camera unit housing is designed to be weather-, bullet-, dust-, water- and spray-resistant. This housing is securely lockable and is pole-mounted. Each housing and pole system is professionally engineered and built to industrial standards, including: Weather-, ballistic-, and vandalism-resistant enclosures built to the standards of the National Electrical Manufacturers Association (NEMA) Waterproof (salt and freshwater) and dustproof IP65 enclosure, with sealed access panel. Built from stainless steel or toughened aluminum; zinc-dipped and powder-painted in a neutral color or one desired by the City to match existing street furnishings Doubled-walled for extra protection and heat convection Equipped with shrouds that allow rotation and pivoting on the pole for optimal alignment Tightly locked into place with eight guide bolts that are securely covered by another shroud to prevent tampering. These can only be accessed from within the housing. The housing locks are fashioned from toughened steel with the single key engaging the three-way bolts Camera units are easily reachable without the utilization of lifts (bucket trucks) and we have successfully deployed systems that include automated raising and declining mechanisms, which utilize “garage door” engines and controls Fitted with polycarbonate, National Institute of Justice (N1J) standard, ballistic-resistant, protective material and a 19mm-thick, CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 4 ballistic-resistant glass shield Our camera units can effectively utilize much of the City’s existing infrastructure, if desired, thereby minimizing required hardware and encroachments Barring knockdowns, vandalism, and unforeseen acts of nature, our equipment will be functional over 98% of the year. Scheduled system maintenance downtimes have been included in this calculation. Single Time Source Redflex patented technology allows us to use multiple cameras, synchronized to a single time source. By using multiple photos (scene and plate) you get the best resolution for both a wide angle shot (scene) and a close up shot (plate) but only if you can “sync” the photos to the same time source to ensure the evidence remains intact. Redflex ensures that violations are legally defensible because we can guarantee that the photos captured are all part of the same incident packet by looking at the timestamp. This is not standard practice in the marketplace. The data bar provides confirmation of the synchronization of the time stamps to a single time source (these images are setup to capture two images “simultaneously” from two different cameras). This method allows Redflex to capture images from different angles without sacrificing image quality from other critical shots. All of Redflex’s cameras are connected to the same time clock and sync from an internet based NTP provider. The time is then applied through the network and onto CCU devices through NTP protocol. Light Meter All products contained within this proposed program all use a Redflex proprietary light meter table. This system will monitor local conditions and adjust accordingly to all ambient weather and lighting conditions. Our imaging unit’s operation leads the industry as microprocessor controlled and fully automatic. This system: Monitors ambient light for specific time of day applications for camera metering o A look-up table is incorporated to override the natural light meter function which shuts down aperture settings during certain lighting conditions. The light meter lookup table is approach specific. Light metering data is based on a timetable to ensure required aperture settings are applied to obtain desired results. Focusing is accomplished by optimizing depth of field conditions for specific image capturing sequences. Each camera’s field of view is optimized by ensuring each detected vehicle captured in its lane of travel falls within the depth of field of the camera (based on the least forgiving lighting conditions, aperture settings, and image exposure settings). This is done by using the detected vehicle speed to anticipate the specific location of the vehicle in the roadway and timing the image capturing and synchronized flash to ensure proper focus is maintained, while applying the dynamic light metering settings for the conditions. Signal Head Phase Detection Redflex red light equipment provides a reliable signal phase detection method that is optically isolated from the signal operation. We are able to meet this requirement in the following ways: For those applications in which our client desires a non-intrusive method of signal phase detection, Redflex is able to provide a Traffic Light Interface Module (TLIM). The TLIM is placed in the junction box closest to the controller that has access to the signal field wiring. A clamp style inductive coil will be placed on each phase to be monitored. The TLIM will be powered by the Redflex system via 12VDC through a CAT 5e cable Direct connection to the field output with 5 amp inline fuse and opto- isolators mounted in our equipment for isolation The Redflex system is flexible in its ability to monitor traffic phases, and the Redflex team will work with the appropriate agency to provide a method that meets their specific requirements. A non-intrusive video phase detection system is available when other options cannot be implemented. We can obtain access through either the signal controller or the junction box closest to the controller that has access to the signal field wiring. The City can decide which access point best suits their needs. If necessary, the work can be completed by an electrical contractor licensed to CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 5 Example 1: Photos Taken Using Only a Digital Zoom Example 2: Cameras Setup with an Optical Zoom. Redflex cameras utilize an Optical Zoom, allowing for crisper images with a lower MP camera work in the jurisdiction. This system can be an alternative wireless option to existing, directly wired and inductively coupled systems for detection. Superior Image Quality – Best in the Industry Redflex prides itself on capturing the highest quality images in the industry. Redflex has invested numerous resources in manufacturing our own technology and working closely with major camera manufacturers to customize their technology to our specifications. While the configurations for photo enforcement systems are customized to the individual client and location, you will be able to see that Redflex provides our clients with the best image quality on the market. Sample incident images for all product types have been included in Appendix A. If additional incident conditions are desired (either product, time of day or weather condition), please contact us. License Plate Covers We have thoroughly tested our systems against the effects of license plate covers, prism covers and photo sprays (photo blocker) that are intended to hide or blowout the license plate image. Our tests have conclusively shown that such sprays and covers are ineffective against our systems. Multi-Camera System Redflex has a wide range of customized, digital, state-of-the-art camera systems that can be arranged in several ways to maximize enforcement effectiveness for any given location, be it a standard or anomalous configuration. For this contract, Redflex intends on utilizing a combination of digital, high-resolution, industrial-grade cameras with resolution ranging up to 24 megapixels, depending on location and configuration. It is a common misconception that higher megapixel cameras always provide better quality images. Some vendors will state that the highest megapixel count is always best; this is inaccurate and misleading information. Redflex has a strong technical understanding of applying the right number of pixels to an intended target in order to achieve the best image quality, therefore not always requiring a camera with the highest megapixel count. The key to clear images is pixels on target. The REDFLEXred® multiple-camera system allows trained technicians to configure the field of view of each camera to maximize the pixel density of each still image. This results in as much as a 500 percent increase in pixel density in areas of interest such as vehicle license plates. There are two different types of zooming that are commonly used in the photo enforcement industry, the first is optical zoom and the second is digital zoom. Optical zoom is a function of the lens (optically magnifying the image before the image is captured), and digital zoom is a function of a computer or computer algorithm (post-processed after the image is taken). If you have a 10 MP camera and take a photo there are 10 million pixels that make up that image. If you zoom in optically, you still have a 10 MP shot. If you zoom in digitally (by “cropping” the original photo for example) you end up with an image with 1/10th the resolution. Dynamic Pixel Utilization (DPU) is a superior solution to achieving image clarity in certain conditions such as low light environments or large intersections. Our patented technology allows us to use multiple cameras, synchronized to a single time source. Our high-quality digital camera system provides prosecutable color images in all weather conditions, 24 hours a day. One or more images can be configured to be taken at a set distance, in centimeters, or time, in milliseconds, from the point of detection. The minimum rate of image capture for a typical installation, taking into consideration the flash recharge rate is approximately 300 milliseconds. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 6 Amber Timing Monitoring In addition to displaying the length of time the amber phase was active in the data bar, we can also program red light systems to reject any violations when the amber timing is below a specific threshold. This can reduce the volume of “out-of-spec” violations the Police need to review and reject. Our system can also automatically alert us to when an amber timing is below its threshold time. We can then inform the City of the issue so it can be corrected quickly. Video Incident Capture While the digital still cameras are recording a violation, a video camera will record up to 12 seconds of the violation at 30 fps. Incidents captured with the hand held units will also include a short video clip recorded at up to 24 fps. While the video duration is customizable our experience has proven that an up to 12-second clip is the optimal duration. This provides sufficient video to observe the incident while keeping the incident pack small enough for a quick transfer back to the data center. Our system does not require the manual replacement of film and/or data storage as may be required with other vendor’s products. Concurrent and Rapid Sequential Incident Capture Redflex technology is designed to capture concurrent and quickly occurring sequential violations. Our Redflex designed flash has a rapid recharge to capture incident images quickly and our software algorithms allow image sharing between two sequential incidents. For example, if Scene B from incident #1 could be used as Scene A for incident #2, that image would then be used for two separate incidents. Each incident will be created with a unique data bar for the image containing elements for each particular incident. This proprietary and state-of-the-art technology allows Redflex to have no latency time between the primary camera and the secondary camera, enabling Redflex to capture multiple incidents when most competitor systems would only be able to capture one. This is because our system is able to capture multiple incidents using only one set of photos. Redflex has configured our systems to “share” images when a consecutive event occurs within a specific time frame. In return Redflex is able to capture and identical image that has two different sets of data applied to it. Redflex is the only one in the photo enforcement industry that has this technology. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 7 Violation Processing To ensure all evidence is accurate and of the highest quality, each potential violation is subjected to three distinct levels of verification and quality control. The following graphic visually represents a sample incident process from incident occurrence to court hearing. Redflex applications are compatible with Internet Explorer 9.0 and higher, Chrome, Firefox, and Safari. City personnel will be able to access our applications using iPads, iPhones, Android tablets, laptops and desktops; providing highly desirable end user flexibility. Verification Review Phase 1 In the Verification Review Phase 1 phase, a trained Redflex associate will extract the original “raw” images, video and violation data and commence the review process, which includes: Reviewing of all the photographic evidence, including: o Multiple high-resolution still images o Full-motion video Confirming that a prosecutable violation has occurred that meets the criteria developed by the PD Zooming/cropping images, lightening or darkening for clarity Extracting (using OCR) or manually entering the license plate information The image clarity, including: o A clear and unobstructed license plate City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 8 o Violation information, such as location and date Verification Review Phase 2 In Verification Review Phase 2, a trained specialist will complete the following steps: Review the photo and video evidence clarity and meets violation processing criteria as defined by the Business Rules Verify owner information including vehicle make/model Match against the screening guidelines developed by the PD The process is fully automated between Phase 1 and 2 and eliminates the physical data entry process. Registered Vehicle Owner Lookup Redflex is set up to automatically obtain the majority of vehicle registration and driver’s license information directly from the National Law Enforcement Telecommunication System (NLETS), which provides real-time DMV information for all 50 states. This strategic partnership allows Redflex to get the most up-to-date and accurate information available. If multiple registration data is returned to Redflex, the incident is sent to a specialist, who will review all available information including rear license plates, vehicle make, model and year. Once all information is reviewed, the trained specialist will make the proper determination of the appropriate registration information to use. In the event that a citation is returned due to an incorrect address, Redflex has access to LexisNexis® Accurint® which is an additional motor vehicle registration look up service. Accurint® provides Redflex direct access to public records in order to obtain an alternate address that is not listed with a DMV. When a program is initially defined, the City can determine if they would elect to have Redflex research an alternate address for those citations that are returned or if that would be handled by the local law enforcement. As the Redflex systems are highly customizable, this is another service that we make available to our clients. Verification Review Phase 3 Upon completion of Phase 2, Redflex provides one additional level of review, Verification Review Phase 3. This final review and confirmation ensures that the initial two reviews adhered to the City-approved guidelines and processes as depicted in the Business Rules. Once the incident passes through Phase 3, it is forwarded to the PD for final review and authorization. All violations that are rejected at any phase of the three-step review process are reviewed daily by a Redflex analyst. The Redflex analyst is responsible for correcting any mistakes that are identified and then providing feedback to the processing team. The shift supervisors will provide ongoing training to the processors, thus adding an additional, continuous improvement phase to our processing. All incidents, whether approved or rejected are made available to the City for review. Violation Authorization Redflex electronically stores and makes available all still images, digital video files, and associated incident and registered owner data to our “Violation Authorization” module (VA). Application access is completely secure, using robust user management and internet security protocols. VA is a web based application that can be accessed using any computer with internet capability and does not require any additional software to be installed. Upon login to the VA application, an inbox will appear containing all violations, sorted by date, that have passed QA; have matching and accurate driver’s license detail; and have met the specific screening guidelines and business rules developed specifically for the City. All violations in the inbox are available for review, rejection or final authorization. Choosing one of the violations in the inbox will pull up all the violation images and specific violation details for easy and prompt review. Once the specific violation is clicked in the inbox a fast-loading, informative and intuitive violation review screen will appear. In approximately 20-25 seconds, all incident images, video and data can be reviewed and make an informed assessment to determine if a citation should be authorized, printed and mailed by Redflex. They will also have the ability to change the license plate images if there is a better one available. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 9 VA also allows the user to view thumbnails of each raw image at the same time, and the zoomed cropped license plate image will appear in the “Plate” field by placing the cursor over that field of view. With a single click each image will expand to a larger view, also allowing a “Full screen” view. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 10 All-Inclusive Redflex Services Redflex is pleased to offer the City an all-inclusive suite of services designed and implemented to guarantee the City’s photo enforcement program generates excellent customer service and eliminates the need for constant City intervention. Redflex does this by creating all applications and performing all functions of the program in-house. Printing and Mailing Upon “acceptance” of a violation, the system automatically queues the information and violation images for citation printing and mailing. Redflex will mail approved citation with a return envelope by first class mail and will bear the cost of postage. Each notice will display a digital signature of the Police Officer who authorized the citation and will be printed on high quality, perforated paper – allowing for ease of response by violators. Currently, Redflex takes less than 5.5 days to capture an incident, process it through the three-tiered review and provide to the police for their review. Once the citation is approved, notices are typically printed and mailed in less than a day. Most notices are printed the same day of approval. Adjudicatory Support To date, Redflex has assisted in scheduling court hearings for nearly 100 different clients. We have also established over 145 court interfaces around the country. Of those interfaces, we have established 84 bi-directional data feeds that allow the courts to provide Redflex data such as disposition information. And of those 84 bi-directional data feeds, 54 clients return payment information to Redflex through the court interface. Interfacing with Courts Our equipment and services have been developed to seamlessly integrate with the programs and systems already in place. Violation information will be made accessible to any agency to which the City approves – this include data feeds and/or application access.. There are no equipment or software requirements to interface with courts via our web-based applications; everything is online and accessible with secure logins to maintain chain of custody requirements. This component of implementation includes: Obtaining existing processing and administrative requirements from the clerk If a third-party Client Records’ Management System (CRMs) is in use, working directly with the CRMs programmers to co- develop any new reports or data files for transmission Designate frequency and content of file transmissions to and from Redflex Law enforcement will be able to access our court evidentiary package module to download any evidence required for a contested case Redflex also offers a hearing scheduling service by which violators have the ability to schedule a court date by contacting our Customer Call Center or by mailing in a hearing coupon. When a hearing is requested, Redflex will change the violator’s status in SuperScreen to “Hearing Scheduled” and mail a notice to the violator. We are also able to send an Outlook calendar invite to all designated officers who serve as expert witnesses for the City, in order for the PD to schedule an appropriate person to attend the hearing on behalf of the prosecution. Custodian of Records Redflex will be able to provide an evidence package for any contested violations, as needed. Our standard evidence package includes the following documents but this list may be modified to meet the City’s unique specifications. This will be discussed during the kick-off meeting: All issued and disputed notices to the party A violation history report A correspondence file Payment history City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 11 Redflex will act as the legal Custodian of Records for the evidence collected through our enforcement system (the City owns the data). When a person receives a citation, they have a legal right to a hearing if they so choose to contest their ticket. Upon receipt of written request, Redflex shall provide a certified copy of the evidence/records to be used during the trial/hearing. Or, in lieu of contacting Redflex for the evidence packet, the City is also able to print the documents themselves, 24/7. Typical evidence packages include a copy of the citation that was sent to the violator, a copy of the original images of the violation incident (un- enhanced), maintenance records (if necessary or upon request), a Declaration of Technology or Custodian of Records that serves as Redflex’s testimony in court, a Statement of Technology that explains how the equipment works, etc. We are also able to provide a copy of any written correspondence received from the violator. Redflex also provides our clients the option to generate court evidence packages themselves. The Court Evidentiary Package (CEP) application can be accessed through a secured Web based portal at the City’s convenience, 24/7. Access to the application is granted when an approved user name and password is entered. The CEP Application, which is both user-friendly and intuitive, provides a comprehensive set of documents that supports a burden of proof by providing sufficient evidence that a traffic violation occurred, including: violation images, the violation video, a copy of the citation, and other supporting documentation, such as the Certificate of Correct Functioning. Expert Testimony Redflex fully supports and provides ongoing expert testimony, at contested court hearings. Redflex currently partners with over 100 jurisdictions to provide expert witness support as needed. Redflex kindly requests 14 business days’ notice in advance of court proceedings in order to provide expert testimony. Throughout the term of this agreement, Redflex will provide a dedicated expert witness in order to testify to accuracy, operations, and reliability of the system and any related equipment. Redflex can provide expert witness training to police personnel as often as reasonably necessary, upon the City’s request. Maintenance Red Light Systems Redflex offers a three-pronged approach to our system maintenance to ensure minimal system downtime and delays: 1) daily remote, 2) preventative and on-site maintenance, and 3) emergency maintenance. This combination ensures correct functionality, high yields and the most stringent assurances on the levels of legal defensibility. All maintenance of the photo enforcement equipment will be the responsibility of Redflex; no involvement will be required by the City. Redflex is committed to meeting all of the City’s needs when it comes to maintenance and repairs of photo enforcement equipment. In addition to the local field technician, the Customer Service Center (CSC) is accessible 24-hours a day to our clients. Together, our team will work to repair systems within 48-hours of reported malfunctions. The CSC performs daily diagnostics on the system. Remote fault diagnosis and resolution is available for a wide variety of system performance issues. Issues unable to be resolved remotely via the CSC will be serviced with local, fully qualified Redflex personnel. This approach to join maintenance technicians and CSC-based maintenance allows Redflex to effectively guide the efforts of our local technicians to the tasks that only they can attend to, while allowing the CSC to attend to the majority of day-to-day tasks remotely. This maintenance will not be performed during peak travel times. Redflex kindly requests that if the City ever needs to inactivate a system that they contact the CSC so they may assist. This will allow Redflex to track and monitor the systems for downtime reports. Daily Remote Maintenance Essential daily maintenance and support activities will be provided by a maintenance technician and the CSC. This includes both onsite field based activities as well as daily remote diagnostic systems check which serve to ensure correct functionality, to establish the highest yields and to guarantee the most stringent assurances on the levels of legal defensibility. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 12 Daily remote diagnostic checks include image quality assessments and system performance analysis. Remote fault diagnosis and resolution is available for a wide variety of system performance issues. Those issues unable to be resolved remotely via the CSC will be serviced by our local Maintenance Technician. The CSC utilizes numerous proprietary tools, methods and resources for identifying and resolving any issue that may arise throughout the life of a photo enforcement program. All Redflex photo enforcement systems have been designed to automatically notify appropriate personnel of systems failures. Ensuring we deliver on our promise of superior customer service, all customer calls received to the CSC are recorded. The recording helps the initial responder collect all of the required information, and it gives management the opportunity to review communications and provide comprehensive feedback for staff improvement. SMARTview Plus™ SMARTview Plus™ is a proprietary tool we use to review recent images from all violations at an approach, and to review the images that are being produced in near real‐time. The images become available as soon as they are imported into Redflex’s Central Server, prior to processing. The CSC uses this tool to perform daily image analysis and proactively catch and resolve any image quality, camera or computer issues in an effort to reduce the amount of incidents affected. Issues may include flashes not firing, constant flash firing, plate image outside of the frame, incident video unattached, pixilation or distortion of the images, and vandalism. Daily Variance Reports (DVR) We use Daily Variance Reports (DVR) to proactively identify sites that have not reported in the past 12 hours. These reports show the time of the most recently recorded incidents and the average number of incidents over the past three months and past 12 months. If a variance exists +/- 10%, then we can conduct an operational check to explore and resolve the issue. While reviewing images, our maintenance team looks for issues that could cause a violation to be rejected, as well as the date and time of the last incident. If an issue is found, we can resolve the problem remotely from the CSC or assign a maintenance technician to investigate. Customer Service Center (CSC) Reporting The CSC features an integrated reporting system enabling us to: Improve operational procedures Maintain compliance Address the critical issues of divergent workflows Provide overall efficiencies in reporting We provide proprietary portal, SMARTops™, enabling our clients to create and distribute data pertaining to system performance and statistics. Reporting areas include, but are not limited to: Statistics Number of violations captured by lane (configurable using the timeframe of your choice) Performance Detailed reports on the performance of systems at the approach and program level Issuance rate percentage and issues affecting issuance rate from both uncontrollable and controllable variables Program Support and Reporting/Recommendation Services The Redflex client services team will provide ongoing support throughout the life of the photo enforcement program. The client services team and the maintenance technician will ensure maximum program effectiveness and efficiency, quickly resolving any issues that arise and ensuring all contract requirements are met. Through an ongoing analysis of system and program performance, the Redflex team will make recommendations to improve efficiency. Program reviews and recommendations occur on a continuing basis, specifically: Reviewing program performance to ensure the program is aligned with Key Performance Indicators. Monitoring system performance on a daily basis City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 13 Ensuring compliance with FOIA requests, and preparing reports on demand, as needed by the City Inventory/Asset Tracking System Redflex utilizes an Enterprise Resource Planning (ERP) system that greatly enhances our ability to proactively maintain enforcement systems. The ERP system allows for tracking “mean time to failure.” The software features Quality Management Functionality offering full integration for managing quality processes and nonconformance’s, including the ability to track parts that are returned from the field for repair. Using this information, we can analyze the product service life and failure rate to determine mean-time-between-failures. Once Quality Management has identified a part has a high failure rate, the system will inform Redflex where the part is located in the field. The ERP will then create Service Orders and Maintenance Technicians will replace the parts before they result in downtime for a site. Preventative & On-Site Maintenance This phase of the maintenance program is based on a strict regimen of various strategic checks. These steps, along with the immediate response to problems as they arise, are pivotal to both system uptime and increased issuance rates. During this process the maintenance technicians will conduct image quality assessments, system performance and statistical analysis of the equipment. A maintenance log will completed by the maintenance technician during Redflex’s scheduled maintenance. This maintenance includes both system checks and a physical inspection. To ensure that the system is running at peak performance and that all hardware and software is functioning properly, a thorough system check is performed. During the physical check the maintenance technician will inspect the unit looking for any degradation in the flashes, checking to see if all proper signage is in place, cleaning of the enclosure glass, and inspect for detection issues. Service orders are automatically generated on a monthly basis for each site to ensure maintenance inspections are performed. While on site, maintenance technicians complete a form indicating which items have been checked. The on‐site checks are detailed in the Preventative Maintenance Check List, including review of the following items: Cleaning the camera enclosure glass when required Maintain all signage Inspecting the enclosure for signs of leaks, wear and/or damage, and clean as necessary Inspecting cables, connectors and hardware for signs of wear or damage Inspecting poles, bases and enclosures for signs of damage and to ensure proper alignment Inspecting detection devices for signs of wear or damage Testing enclosure safety devices for proper operation to ensure safe working conditions for maintenance personnel and the public to operating voltages These maintenance forms are stored electronically and are available upon request. When a situation arises, Redflex will begin initial maintenance work as quickly as possible and keep the City informed of our action plan. Visual Inspection While onsite, the Maintenance Technician will perform a Visual Inspection of the area, looking for any potential image‐blocking objects. If an object is found, the Maintenance Technician will photograph and inform the client, and then plan a resolution. If possible, the Maintenance Technician will use the enclosed camera to show how the object impedes image quality. The Visual Inspection also includes an inspection of the surrounding public property, with the general boundary consisting of an one‐block radius of the intersection. If an issue is found, the City will be notified. We keep an up‐to‐date notification list of phone numbers within the enclosure. Additionally, our Maintenance Technicians have camera phones available to document any other issue they may find. Live View Images SMARTcam™ has utilities that allow our Maintenance Technicians to capture images. The first is called a Live View Image, which can be taken without a car committing a violation. Live View Images are taken with any of the cameras in the enclosure. This process allows the technician to verify image quality while confirming the flashes are firing. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 14 Squarified Treemap Provides a Visual Aid to Quickly Identify Sites Requiring Attention Next Vehicles Next Vehicles confirms image quality and tests various aspects of the system. It captures all images that would occur with a true violation. This shows the Maintenance Technician that placement is correct for each still image and they are packaged together correctly with the attached video. The correct placement confirms the vehicle detection equipment is working properly. Violation Video Check With each violation, a 12‐second video clip is attached. While on site, our Maintenance Technician confirms the video feed is working properly, and verifies the alignment and clarity of the video. Streaming Video Check Every approach can be set up with a streaming video server. This streaming video feed is checked and confirmed to be in working order. This feed can be accessed from the intersection remotely. The CSC can set up frame rate, color and other various broadcast settings. Streaming Video Record Process Each approach is set up with a software package in which streaming video can be recorded. Our Maintenance Technician views the recorded videos and confirms the recording process is working properly. Confirm Flashes The Maintenance Technician confirms each flash is in working order by firing the flash with Live View. Communications to Processing The Maintenance Technician confirms communications are working from each enclosure to the image storage server. This is accomplished by ‘pinging’ the specific IP address from our central location or the approach computer. The Maintenance Technician can view a software utility page to confirm the approach IP is communicating. Digital Camera Management System (DCMS) DCMS is a system for remotely monitoring cameras and environmental alarms. When a failure is detected at an approach, a list of some 46 alarms will populate at the CSC, ranging from brightness level, hardware failure, certificate expiration, traffic light failure and much more. The alarms span five levels of severity – Minimal, Medium, Serious, Critical and Severe – allowing us to better gauge and allocate maintenance resources. Once a failure is acknowledged, a CSC team member will investigate and the alarm will be removed so other users monitoring the same dashboard can address other problems as they are presented. Once the issue has been resolved, DCMS will clear the alarm automatically. Solar Winds (Orion) Solar Winds (Orion) provide Redflex with enhanced visibility of all our systems across the country so we can promptly identify when a system may be offline. This tool enables us to proactively detect and respond with great efficiency, ensuring all of our systems are fully operational. This system allows us to reduce down time. Orion also enables us to set up alerts for systems that may require monitoring for a specific period of time. We can then ensure there aren’t any issues when we experience a system outage, knockdown or new install. Additionally, the Orion system gives us the ability to trend uptime for systems, enabling us to clearly see whether the system has a reoccurring issue and what the root cause of that issue may be. Lastly, Orion provides us with visibility of data traffic use/patterns. We can place the high volume connections in locations where they are needed and place lower volume connections in areas that do not experience the same level of traffic. Emergency Maintenance Major issues and knockdowns will have an agreed resolution plan, to be approved by the appropriate City personnel. These types of issues typically require the use of a subcontractor due to their severity, but it is Redflex’s commitment to work with the utmost speed to have the site functional as soon as possible. In the event of main power failure data collection and system clock will continue to capture accurate data and no data will be lost. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 15 Mobile Vehicle Units Similar to our approach with red light enforcement systems, Redflex offers a three-pronged approach for system maintenance on all of our mobile vehicle units to ensure minimal system downtime and delays: 1) remote assistance, 2) preventative and on-site maintenance, and 3) emergency maintenance. This combination ensures correct functionality, high yields and the most stringent assurances on the levels of legal defensibility. All maintenance of the photo enforcement equipment will be the responsibility of Redflex; no involvement will be required by the City. Redflex is committed to meeting all of the City’s needs when it comes to maintenance and repairs of photo enforcement equipment. The Customer Service Center (CSC) is accessible 24-hours a day to our clients. The CSC performs daily diagnostics on the system. Remote Assistance Should an officer encounter any issues during a deployment, they can call into the CSC to diagnose and fix the problem. If the problem cannot be addressed over the phone, a technician will be dispatched to fix the problem. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 16 Suite of Applications Redflex offers our clients a suite of exclusive applications that allow the City and the PD to manage their photo enforcement program by accessing enforced intersection in real-time, managing citation authorization and violations, evidentiary information for court use and program reporting all through one source. These applications can be accessed through a secure web-portal, Redflex Web Applications. This single sign-on portal means users only need to have one login and password for all applications. Redflex is committed to providing our clients the best technology and the most up-to-date software applications on the market. Below is Redflex’s new suite of applications that will be rolled out to the City. Training will be provided to City personnel using these applications so that they are fully trained and confident when they are implemented. SUPERscreen™ for Post Citation Management Redflex SUPERscreen™ is a web based application accessible to the City to view all program details as needed – used as a case management system since users will be able to track the status of an incident through all phases of its life-cycle. Our police partners benefit greatly from SUPERscreen™ Graphic User Interface (GUI) as it streamlines all citation management functions relating to post citation management into one website, saving significant time in managing their automated enforcement programs. This includes obtaining information about the history of a given citation, such as dismissals, fee waivers, nominations, etc. The following sections provide an overview of this tool. Screen Search The search screen will allow the user to enter the City (or state, if the City is not known) as the primary search criteria, followed by name or citation, plate, or incident number as the secondary search criteria. It also allows the user to search by the date/time/location. If the search finds only one incident, the user will go directly to the Customer Service SUPERscreen™. If more than one incident is found, the interface will show a drop down menu with the name, citation number, plate number, City/province, violation date, violation type and Incident number to allow the user to select the desired record. Once the intended record has been located, the user will be able to navigate the application through defined tabs. View Details The View Details tab will access violation, vehicle and registered owner details for the incident as well as violator call-in logs. The “Details” link in the Nomination History box is meant to be a “quick view” of the nominated driver details (name, address, etc.). This tab also tracks who took what action in each phase – both manual and automated. This occurs for all incidents; whether approved or rejected at any stage of the process. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 17 Documents SUPERscreen™ provides access to View Documents via a drop down list displaying all viewable documents to be selected by the user, including the following: Citations(e.g. notice, corporate notice) Subsequent Citations (e.g. nomination, second notice) Payment Letters (e.g. partial payments, defaults) Notice to Appear Images SUPERscreen™ provides access to view images and the video clip related to each incident. The user will have the ability to select the desired image from the drop down list, as seen below. This includes the original raw image and the images that were modified during violation processing. This page also offers access to view the violation video and save the video locally to a PC, tablet or phone. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 18 Statistical Analysis and Reporting The proposed program provides a comprehensive online reporting package with numerous standard reports to be used to track the effectiveness of your program. The powerful Oracle relational databases report generation function allows extensive management reporting to the City and system managers. Each report can be easily accessed on-line via a web-based application 24/7 by authorized personnel. The graphical user interface (GUI) was developed using the insight of experienced law enforcement professionals. Redflex facilitated user groups during development consisting of law enforcement representatives that were both familiar and unfamiliar with our company and with photo enforcement. The result of these groups was the development of the most “user-friendly” applications available in the market, which features intuitive navigation and logic. Reports are easily searchable and information can be effectively downloaded in MS Excel and ACSII Delimited formats. These reports are provided in “real-time.” Sample reports have been included in Appendix B. Customer Management Report: Details violations captured, rejected violations with reason and issued citations by location Incident Lookup Report: Allows the user to quickly locate a specific incident that occurred near a known date/time range at a specific location Speed Traffic Statistics Report: This report will provide an analysis of traffic counts per site, per lane, per hour Dismissal Report: Shows all citations that have been dismissed for a selected date range Deployment Summary Report: Allows the user to select data to be sorted by: location, date or operator. Operations Summary Report: Provides program statistics for two separate date ranges to allow for comparison Red Light Traffic Statistics: Displays traffic counts by enforced systems Red Light Offender Report: Delivers red light violation statistics based on violator time in red, violation hour of the day, and violation day of the week. This report provides two output options: a graphical or tabular view. Work In Progress View: Details the count of violations in each phase of processing, with data ranges to allow the City to monitor Redflex and approving Law Enforcement Officer performance Ad-Hoc Reporting These reports may be run on-demand based a variety of input parameters. In addition to the flexibility of our on-demand report module, our program includes the development of up to six ad hoc reports per year. These reports are typically emailed to the appropriate City/Enforcement Services personnel with a frequency determined by the City. The following reports represent a sampling of the many customized reports that Redflex has created. Amber Phase Timing: Identifies amber phase duration outside of a set threshold (lower or higher). Top 100 Photo Enforcement Offenders: Identifies vehicles with the most photo enforcement offenses, including violation details and amount owed to the City Accepted/Rejected Incident Report: Provides violation approval and rejection statistics specific to each approving officer. Report data will include the count accepted, rejected and total actions taken by each officer in the previous week Unpaid Citations Issued to the Jurisdiction: Provides itemization and current status of all unpaid citations Status of Photo-Enforcement Citations: Provides the itemization and status of all notices (including any balance due amount) since program inception System Accessibility City and PD personnel will be able to access our system from any internet connection. From our applications, the PD can perform a search of the infraction number to find violator information on all incidents captured. Any reject incidents will also be available for PD review. All information pertaining to a notice of violation will be viewable by the PD for a minimum of three years or per City and legislative requirements. The Redflex application suite is comprised of web based applications, all which are accessible from any computer with internet access. Our applications allow for unlimited simultaneous users without degradation of service. Applications allow for multiple users to simultaneously view a single citation. The system includes a security and audit function that allows for the tracking of access, data entry and amending of citations. Redflex applications have several layers of security. All Redflex applications are accessed via a multi-level authentication process where approved users, both Redflex employees and City users, will need to perform a two-step process (enter a password plus confirm a security passcode) before they are granted access to the application. This added complexity of providing “something you know” and “something you have” ensures only authorized users access our suite of applications and confidential information. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 19 Upon access to each application, actions taken by all users are automatically tracked in our system. Our audit log includes user names, actions/changes, and a timestamp of the change. This log is a permanent record and cannot be manipulated or changed. Reliable, Accurate and Secure Capture of Violation Images Redflex has taken the utmost care to ensure the security of the equipment and evidence contained within. We take a layered security approach to protect the system from the possibility of manipulation from outside sources. The cameras will be optimally positioned to record only violation images in order to protect the privacy of the public. Telecommunications Infrastructure The Redflex solution was designed to maintain a secure chain of evidence. The system does not require data, images, or video to be physically or electronically transferred between different vendors and/or agencies. All incident data, images and video remain in a database at the Redflex headquarters facility, resulting in a preserved and secure chain of custody. Redflex’s SMARTcam™ software, the primary software used in Redflex’s enforcement systems, has many features which allow Redflex to meet the security demands of the City. SMARTcam™ can be configured to encrypt all information and images associated with an incident beginning at the time of capture. SMARTcam™ is configured to use a digital signature to provide authentication, authenticity and integrity to the incidents captured. SMARTcam™ is configured to encode all of the data, images, and video associated with an incident into a single file incident package. Within the incident package, each data element, image, and video is digitally signed, as is the entire package. The individual elements and the entire package are signed using different hash standards. Cryptographic hash values are sometimes called (digital) fingerprints. Once completed, the incident package is written to the camera system computer where an FTP-like file transfer system monitors for new incidents and transmits the incident data package to the Redflex data center in near real time. This file transfer occurs through an encrypted Virtual Private Network (VPN) tunnel that is maintained between the enforcement site and the Redflex data center, securing the transmission of all incident evidence and data between the two points. Once the data arrives at the Redflex data center, it is imported into the Redflex processing system. During this import, the incident data is validated against business logic and enforcement criteria. Each import transaction is recorded, processed, authenticated, and archived. During the import process, the meta data associated with the incident is stored in a database. All images and video are stored on multiple storage arrays, and the original incident file is stored in the Archive. Redflex utilizes an Archive storage technology that exceeds the strictest regulatory requirements as it is a write-once, read many (WORM) storage devices. The combination of these controls ensures that the entire process, from point of capture through archive, is secured with the utmost of integrity. The process results in a vertically integrated solution with safeguards throughout the entire lifecycle of the enforcement process. Secure Data Storage All data is securely transferred from the enforcement systems to our data center. Our data center is very complex and rivals a small ISP in connectivity and capacity. The facility uses state-of-the-art enterprise equipment by such providers as APC, Cisco, Juniper, EMC, Compellent, EqualLogic, and Dell to ensure data integrity and uptime. The data center is protected by redundant cooling; UPS, a generator backup, and utilize an efficient data center design. Within the company, only a core group of individuals has access to the data center including IT management, system administrators and network administrators. Access may also be granted for someone with an identified need for physical access only upon completion of a “10 print” fingerprint clearance and NLETS background check. Physically, data storage is protected by a multi-layer system of physical barriers to entry. The primary data center is monitored 24/7 by multiple cameras monitoring every point of entry and egress to the facility. There are also cameras monitoring the entry and egress points to the Data Center itself. Access is controlled via card-key access assignments, and only pre-cleared personnel can open facility doors leading into the City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 20 An added layer of security, Redflex offers a token or a security application to generate a one-time-use passcode for two-factor authentication. Data Center. The secondary (off-site), backup data center is protected by similar measures, as well as a professional security guard and an even more limited entry list than the primary data center. Additionally, the secondary data center is protected by a private cage enclosure, to which employees must be authorized before gaining access. Data is protected through a layered security approach which includes multiple vendor firewalls, IPS, and a SIEM product. Redflex constantly monitors for potential security threats and utilizes several different data storage protection and preservation technologies, including disk-to-disk backup solutions, high spindle-count RAID array designs, multi-tier storage allocation, and off-site back-up and replication, as well as at-rest encryption of all personally identifying information (PII). Access to data is limited according to tightly monitored and controlled electronic policy implementation. Internal users are only granted access to data based on job responsibility and role and access may be limited based on the user’s ability to pass the necessary background checks. Two-Factor Authentication Redflex has also implemented another layer of security to help keep data secure to all of current clients. Two-Factor Authentication provides an additional layer of security when logging in or performing transactions online. This improved security measure has been rolled out for all Redflex client account users. Redflex will provide the City a set of tokens, similar to a key fob, to be used in addition to their passwords when logging on to the system. This ensures that if a password is stolen, the person who stole the password will not be able to access your account because they will not have your token, and vice versa. The Redflex data center and co-location data center are connected by a high-speed private connection. Redflex owns all the hardware at the co-location site. By using this methodology, Redflex is able to implement technology and solutions that will minimize recovery time and restore windows. This also allows Redflex to minimize if not eliminate the potential for lost data. In the event of a disaster at the processing site, Redflex’s real-time data replication environment allows for a much faster and more reliable data recovery than in a standard tape backup environment. With the use of real-time data replication, there is no nightly backup window or nightly backup delay. Since all the production systems are backed up to disk arrays, times are significantly faster (compared to tape recovery), as multiple recoveries can take place simultaneously, if necessary. Redflex will store violation data for the City based upon the legal retention policies imposed by the City and State. Redflex will comply with the requirements to keep all photos, associated video and data elements for all notices of violation issued for a minimum of three years or a period designated by the City and/or State. The Project Manager will work with the team to identify the rules of the program, defining data retention and archiving policies: window or nightly backup delay. Since all the production systems are backed up to disk arrays, times are significantly faster (compared to tape recovery), as multiple recoveries can take place simultaneously, if necessary. Violator Payment Options Redflex offers multiple payment options for violators including: mail-in, via our call center, online via PhotoNotice.com, walk-in major retail locations, and walk-in at our local office. We offer this wide range of payment options to achieve the highest possible rate of citation payment. Mail-in When paying a citation by mail, the individual will be asked to enclose the citation and personal check, money order or cashier’s check for the fine amount and court costs indicated on the front of the citation. Checks will be made payable as directed by the City and will be mailed to a specified address for deposit into a lockbox account. Call Center Incoming citizen inquiries will be answered at our toll-free multilingual customer service call center located within our Glendale headquarters. The call center is designed specifically for public inquiries. CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 21 Staffing levels are maintained to ensure that calls are answered by a representative in a timely manner. All calls are recorded for quality control purposes and are retained for a minimum of 90 days. Recorded calls can be retrieved upon request within 48 hours. The Redflex call center is staffed from 6:00AM – 5:00PM CST, Monday to Friday, by a team of approximately 20 customer service staff. Half of the team is bilingual, speaking English and Spanish. The Redflex Call Center provides general information regarding citations, payment option, hearing process, nomination of a driver, and eligibility for traffic school. Additionally, the call center accepts violator payments over the phone and provides a receipt via email or fax. The call center also accepts requests to reschedule hearings and engages with local offices to complete these requests. All calls are recorded; copies may be provided upon request. Interactive Voice-Response System (IVR) Redflex’s Interactive Voice Response system (IVR) will allow the public to inquire about a citation via a citation number or license plate number. The public will be able to easily get citation information including the issuance date, citation number, license plate number, past due date or balance due. Each call will begin with a welcome greeting, the payment mailing address, details to make payments through the IVR or over the Internet via Redflex’s photonotice.com, and instructions for beginning the Administrative Review Process to contest a citation. Callers will have the ability access real-time, detailed citation information that is directly linked to the City’s database. In order to ensure violators have the ability to fully understand their citation details, callers will have the option of hearing information in either English or Spanish. Redflex’s IVR system is available 24/7, with minimal scheduled downtime for maintenance. If additional help is requested, options for reaching the Redflex Call Center are also available through the system. Online Photonotice.com is a Redflex developed and maintained secure website which provides customer support to address citizens’ concerns, while allowing for viewing of violation images and the violation video clip and for payment of the citation. The website is printed on the citation for ease of accessibility for the violator. Redflex will gladly provide the Photonotice.com link so that the City can post it on their desired website(s). This web based application can be accessed by violators 24/7 from any internet connected computer. The violator will be able to submit a payment through this website to a lockbox account maintained by Redflex Major Retail Locations Through an arrangement with MoneyGram, citizens can pay citations at nearly 15 retail locations in the Fort Collins City area or anywhere nationwide MoneyGram is available. This includes retailers such as Wal-Mart, CVS, Dollar General, and others. This is an incredible confidence to those citizens who may not have a bank account or credit card by allowing them to pay in cash or money orders. Program Add On Hand Held Speed Enforcement Redflex can include hand held systems as part of the City’s program, if ever desired . Redflex has partnered with Laser Technology Inc. to combine their latest TruCAM hand held speed tracking device with Redflex’s state-of-the-art back office and processing capability. This partnership brings value to the City as law enforcement is experienced with these types of units, allowing for an easy transition to utilize an additional avenue for capturing speeding violators. This is a great tool for City police when there is a need for quick and convenient mobile speed photo enforcement. Hand held speed enforcement is best deployed when there is not enough space for a mobile speed van to be set up. These hand held systems utilize LIDAR technology to track speeding vehicles. Redflex has developed a data feed for the captured incident to be uploaded into our standard back office for processing. Each incident file will include incident images, a close up license plate image and an incident video. Law enforcement will experience the benefit of capturing speeding violators without having to get out of their vehicles, greatly reducing the risk involved when pulling over a violator. Deliverables Deliverables City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 22 DELIVERABLES Redflex is able to continue to providing all the City required services and deliverables to continue to meet the City’s goals to improve public safety and to reduce deadly traffic collisions. We will work closely with each department from CDOT, Police, Public Works, Courts, and any other organization to seamlessly continue to operate and implement the program without any interruption to the City’s program. Again, our all‐inclusive state‐of‐the‐art digital technology program contains all the necessary components for a successful and functional solution. We recognize the need for cross and interdepartmental communication and cooperation; which is actively facilitated through change management work stream inclusive in our approach. This methodology also includes project management and program management structures and a comprehensive communication and stakeholder management plan to ensure the critical cross agency "buy‐in" and support. In general, we are proposing a structured methodology which includes discreet roles and responsibilities for (1) Design), (2) Construction, (3) Testing & Maintenance, (4) Citation Processing, (5) Database/IT Interfaces, and (6) Support Services, such as Public Outreach, Court, Training and Customer Service. Additionally, each program component will be discussed, defined and documented in the Business Rules with the City to address the required services and deliverables. To continue to meet the City’s program objectives, our solution includes, but is not limited to, the following scope of services: Two (2) speed camera sports utility vehicles and all camera/radar/laser/video equipment needed to photograph front and rear views of speed law violators. Redflex will continue to provide the City with new vehicles every 2 years. Two (2) red light camera systems (two (2) approaches that cover five (5) lanes each, including turn lanes). The City’s current scene and face cameras will be upgraded to high resolution cameras and the video camera will be upgraded to High Definition. A complete stand‐alone computer system including a laser printer, software and hardware. Customer Service office in the City of Fort Collins, if desired. Mobile units will be operational for a minimum of one hundred fifty (150) hours per calendar month averaged over three (3) months. Stationary cameras will operate on a 24 hour basis. Automated citation processing system to include mailing of citations, delinquency notices, printing and mailing costs. One (1) image will all related documentation for each citation issued. All necessary monthly reports within fifteen (15) business days of the end of the calendar month. Provide conviction information in an acceptable format to CDMV. Training of designated City personnel on the operation of the units. Provide expert witness when reasonably necessary. Assist in the prosecution of each citation. Additionally, we offer the following beneficial application and features at NO additional cost to the city: High Definition streaming and recording video technology to the red light camera system approaches Work with PD to relocate the upload box at the PD for the speed van units Photonotice.com – web based video violation viewing application utilized by violators (Photonotice.com can be directly linked to the City or Court’s website) Qualifications and Experience Qualifications and Experience City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 23 QUALIFICATIONS AND EXPERIENCE Company History Redflex Traffic Systems, Inc. is a wholly owned subsidiary of Redflex Holdings Limited (collectively Redflex), an Australian holding company publically traded on the Australian Stock Exchange (“ASX”), which owns and operates the world’s largest network of automated traffic enforcement systems. The subsidiary was formed and initially incorporated in California in 1998, and in August 2002 was reincorporated in Delaware. Redflex is a national company that manufactures and delivers quality products efficiently, in a professional and flexible environment, on time and at the right cost to our customers. Exceptional operational standards are crucial to consistently high levels of customer satisfaction. Redflex has partnered with over 500 communities throughout North America, including Phoenix, Arizona; Culver City, California; Beaverton, Oregon; and SeaTac, Washington. Please see Redflex’s Disclosure included in Appendix E. Current Clients Below is a breakdown of the number of new installs in the last 5 years. City Number of Systems Calgary, AB, Canada 44 Brantley , AL 1 Center Point, AL 5 Phenix City, AL 5 Rancho Cordova, CA 4 Clearwater, FL 3 Jacksonville, FL 41 Kissimmee, FL 16 Pinecrest, FL 4 South Miami, FL 3 Lutcher, LA 2 Englewood Cliffs, NJ 4 Milwaukie, OR 1 Jackson, TN 4 Alexandria, VA 6 Norfolk, VA 4 Petersburg, VA 5 References Phoenix, Arizona – In August 2009, the City of Phoenix Police Department decided to partner with Redflex to reduce the number of accidents and their severity. Currently, Redflex provides Phoenix with eight fully equipped mobile enforcement units including bi-directional (dual direction) deployment technology. These vans are utilized throughout the City in school zones, as directed by the City of Phoenix. Redflex also provides CONFIDENTIAL City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 24 Contact: Lt. Patrick Hofmann, 620 Washington St., Phoenix, AZ 85003, P: 602.495.7804, E: Patrick.Hofmann@phoenix.gov El Mirage, Arizona – A client since 2009, Redflex provides El Mirage with five fixed speed locations, two mobile speed vans and one mobile speed trailer. The City’s mission is to help make communities safer by working with Redflex to deploy all inclusive, turn-key photo enforcement and public safety solutions. Redflex is responsible for all installation and configuration efforts of the mobile speed systems into vehicles provided by the City. Redflex also provides scheduled and emergency maintenance to the camera systems. Contact: Neil Morse, 12401 W. Cinnabar Ave., El Mirage, AZ 85335, P: 623.500.3026, E: nmorse@cityofelmirage.org Lafayette, Louisiana – In an attempt to reduce the number of accidents and the severity of those accidents, the City of Lafayette, Louisiana implemented the SafeLight and SafeSpeed programs in September 2007. These programs were the first of their kind in the state of Louisiana and were established is reduce traffic violations and accidents as well as augment police enforcement to allow the force to focus their attention on other crime. But above all else, the programs were implemented to save lives. Redflex was awarded the contract in 2007 to provide not only the camera systems hardware, but the installation and maintenance of the equipment. Additionally, Redflex oversees the processing of the potential violations and issuance of City-approved citations. Currently, we have installed and maintained 18 fixed camera systems that are combination systems, monitoring both speed and red light violations. The City uses four speed vans that rotate locations for monitoring. Redflex also establish a local office in Lafayette, allowing for enhanced customer service and quick response times to maintenance needs. The program had been running for more than three years and at the intersections being monitored, there was a 64% decrease in totally crashes, including a 43% reduction in right-angle crashes and an 80% reduction in rear- end crashes. Contac: Chief Jim Craft, 900 E. University Ave. Lafayette, LA 70502, P: 337.291.2654, E: jcraft@lafayettela.gov Beaverton, Oregon – Running red lights is one of the most serious traffic problems facing Beaverton residents today. Nationwide, running red lights is considered one of the most dangerous behaviors on U.S. roadways. In 2004, more than 900 people were killed and an estimated 168,000 were injured in crashes that involved the running of a red light. Redflex was awarded the Beaverton contract and launched the program in 2001. The program continues to be successful with over 8 red light camera systems and 2 speed enforcement vans. Public acceptance of photo red-light enforcement is exceptionally high in the City of Beaverton. Residents consistently favor photo red-light enforcement. On average, three out of four Beaverton residents favor photo-red light enforcement. Contact: Lt. Paul Wandell, PO Box 4755 Beaverton, OR 97076, P: 503.350.4010, E: pwandell@beavertonoregon.gov Culver City, California – In 2007 the City of Culver City entered into a contract with Redflex to provide red light camera systems and citation processing. In 2007 the Red Light Photo Enforcement program went live in an effort to curb unsafe driving habits. Redflex installed and maintains eighteen red light cameras as part of this program. Additionally, Redflex provides the back office violation processing and printing and mailing of the police approved citation from a local office in Culver City. Redflex continues to provide these services to Culver City and maintain a local office within the City. Redflex’s current contract with the City does not expire until 2017. Contact: Lt. William Browne, 4040 Duquesne Ave., Culver City, CA 90232, P 310.253.6120, E: William.Browne@culvercity.org CONFIDENTIAL List of Project Personnel List of Project Personnel City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 25 LIST OF PROJECT PERSONNEL Key Personnel The following are Redflex personnel that will work with the City on daily basis to provide the highest level of customer service available. Kim McDaniel | Client Services Specialist Years of Experience: 19 Years with Redflex:19 Education BA, Colorado State University Juris Doctorate, McGeorge School of Law Kimberly McDaniel is currently Redflex’s Account Representative for the Fort Collins, CO photo enforcement program. Ms. McDaniel has been assigned to the Fort Collins account since 1997 where she performs an array of daily duties. She uses her working technical knowledge of the camera systems to work with Fort Collins on the day-to-day operations to ensure that any issues and concerns are addressed and that the program continues to run smoothly. Contract Role and Responsibility Provides day-to-day operations supervision to ensure that any issues and concerns are immediately addressed Provide customer support to the City Oversee maintenance records compilation for weekly and monthly reports Edward Tiedje | Project Manager & Client Services Manager Years of Experience: 25 Years with Redflex: 10 Education AA Criminal Justice, College of Lake City BA Criminal Justice, Triton College Joining Redflex in 2006, Mr. Tiedje brings more than 15 years of law enforcement experience to the team. He began his career with Redflex as an Expert Witness and has assumed new roles over the years with increasing responsibility. Having worked on a number of implementation of programs all over the US over the year, Mr. Tiedje is well- versed on the technology, the program functions, and how to trouble shoot those issues. As the Client Services Manager, he oversees the Client Services team and works with clients throughout the Western Region of the US. In addition, Mr. Tiedje worked directly with the City and City of Denver when Redflex previously held the contract. He will use this knowledge gained to guide this program forward. Contract Roles and Responsibilities Program Manager for the City Coordinate and attend pre-construction meetings, business guidelines development, project management, training and program monitoring Responsible for all contractual and financial requirements for the program Ensures sufficient resources are allocated to programs to ensure achievement of all objectives Mark Devich | Client Services Director Years of Experience: 18 Years with Redflex: 9 Education: BA English Literature, University of Pittsburgh In 2007, Mr. Devich joined Redflex and has served various management roles in account management and client services. As the Client Services Director for all of our Western region clients, Mr. Devich works with clients in Washington, Oregon, California, Arizona, New Mexico, and Colorado. He understands the many facets photo enforcement industry and what is important to our clients and the communities we serve. Customer satisfaction is his primary goal and along with his Client Services team, he will ensure that your City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 26 Redflex Supporting Personnel The following are Redflex supporting personnel who oversee both the departments maintain the day-to-day operations of the City’s current program. Redflex supporting personnel have many years of combined experience in maintaining photo enforcement programs throughout North America, and providing support to all of our clients. Robert Salcido | Director, Operations Years of Experience: 34 Years with Redflex: 7 Education BA Business Management, Arizona State University Mr. Salcido has extensive experience in operations, management and supervision. He has championed innovative strategies and high-quality customer service in high-volume transaction processing business environments where deadlines and production service- level commitments are critical. Contract Roles and Responsibilities Director of Operations & Custodian of Records Responsible for operations and transaction processing Responsible for maintaining chain of custody of evidence, accuracy of the records used in court evidence packages, integrity processes/procedures to obtain violator data, integrity of safeguards taken to prevent tampering with photos or other information contained in the citation Print and Mail Room Manages outgoing correspondence sent on behalf of our clients Expert Witness Oversees coordination and testimony by our Expert Witness personnel as well as litigation support for all clients Pat Lopez | Director of Field Services Years of Experience: 15 Years with Redflex: 11 Education BBA Computer Information Systems, Eastern New Mexico University Mr. Lopez provides the strategic vision for technology and leads the effort to maintain Redflex’s status as a market leader in automated photo enforcement. He works closely with all of Redflex’s teams to continue to expand our comprehensive technology portfolio and provide the highest customer service in the industry. Contract Roles and Responsibilities Product Support Manages and directs resources to reduce system downtime while improving system performance and reliability Manages and directs resources to develop and update technical training materials related to both new and existing technology Selects and manages personnel to complete technical development and support projects Construction Plans, manages and maintains all project activities, implementation and tasks Oversees maintenance Schedules all technical deliverables/timelines Field Service, Maintenance, and Help Desk Support Responsible for direct management of maintenance support and installation support personnel City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 27 Brian Turico | Director, Information Technology Years of Experience: 20 Years with Redflex: 1 Education BS Information Technology Management, Northern Arizona University Electrical & Computer Engineering, University of Illinois Mr. Turico joined Redflex in 2015 bringing with him nearly 20 years of experience in managing technology groups working in network infrastructure, data center design, virtualization, collaboration, ERP, mobile applications, VOIP, cloud computing, web site development and security. He is versed in all facets of IT operations, networks, systems, security and codes. Contract Roles and Responsibilities Technology Architecture Responsible for IT vision, architecture, and structure IT Strategic Planning Institutes change management processes into infrastructure and software deployment Responsible for data center management Leads disaster recovery planning IT Operations Recruits IT team and develops processes and procedures Provides Technical Support Tony Parrino | Director, Product Development and Implementation Years of Experience: 28 Years with Redflex: 15 Education MS Workforce Education, University of Nevada BS Industrial Technology, Southern Illinois University Mr. Parrino provides the strategic vision for technology and leads the effort to maintain Redflex’s status as a market leader in automated photo enforcement. He works closely with the Sales and Account Management teams to continue to expand our comprehensive technology portfolio. Mr. Parrino's background is in communications technology, which he fine-tuned while serving in the U.S. Air Force for 20 years. Contract Roles and Responsibilities Global Development Manages and synchronizes the global development efforts of new products and services to ensure the delivery of the most reliable product possible Michael Cavaiola | Director, Communications and Legislative Affairs Years of Experience: 15 Years with Redflex: 1 Education MS Communication, American University In 2015, Mr. Cavaiola joined Redflex as Director of Communications. Mr. Cavaiola is responsible for all corporate communications, media relations and public education tools for the communities Redflex serves. Prior to joining the company, Mr. Cavaiola was Communications Director for U.S. Rep. Jerry McNerney, leading the Congressman’s communications efforts both in Washington, DC and his Northern California district. He also spent more than a decade working as a producer and journalist for C-SPAN and Discovery Channel. Contract Roles and Responsibilities City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 28 Catherine Isbell | Senior Collections and Operations Manager Years of Experience: 15 Years with Redflex: 9 Education: Associates in General Business, Phoenix College Ms. Isbell has worked been in a leadership role with Redflex for 5 years. She has worked in many areas of the business giving her an extensive view of customer support operations. Ms. Isbell is experienced in building outstanding leadership teams committed to providing exceptional customer service, skilled in strategic management, organizational development and transformation, recruitment and selection of employees. Ms. Isbell has a strong record of enhancing profitability by increasing employee commitment and improving operating efficiencies and service. Contract Roles and Responsibilities Manages day to day operations in a National Call Center that handles a high volume of calls and emails from the general public on photo enforcement citations Manages day to day operations in a 7 remote cash payment centers nationwide specifically handling high priority request from our clients which consisted of law enforcement personnel and court personnel Oversees a National Court evidentiary support department responsible to creating and evidentiary packages and scheduling expert witnesses for our law enforcement clients Keith Shivner | Information Technology Manager Years of Experience: 30 Years with Redflex: 2 Certifications  Certificate Complete Web Developer  Business Application Programming Specialist Diploma  Java 2 Programming  Perl Programming  Implementing a Database Design  Principles of Infrastructure Deployment  HP UNIX System Administration  Oracle SQL*Plus and PL/SQL Mr. Shivner joined Redflex in December, 2013 and has served in multiple roles within the software development department. Mr. Shivner has been instrumental in working with new clients to install all the code and data needed during implementation of new back offices. He is also responsible programming fixes and enhancements to all of Redflex’s web pages to ensure they are optimized. Contract Roles and Responsibilities Software Development Responsible for software updates and upgrade releases Finalizes software release notes and user manuals Works closely with the project team on issue resolution Interface Development Designs and develops the device import files Coordinates file design, testing and ongoing quality assurance of the court import and export files Assists with error and exception handling of file import issues Back Office Development Develops back office for each client contract Responsible for notice template creation and court interface development KIMBERLY MCDANIEL Client Services Specialist Kimberly McDaniel is currently Redflex’s dedicated Account Representative for the Fort Collins, CO photo enforcement program. Ms. McDaniel has been assigned to the Fort Collins account since 1997 where she performs an array of daily duties. She uses her working technical knowledge of the camera systems to work with Fort Collins on the day-to-day operations to ensure that any issues and concerns are addressed and that the program continues to run smoothly. Relevant Experience Traffic Camera System | Fort Collins, Colorado. Redflex entered into a contract with the City of Fort Collins in 1999 with our first red light system going live in January 2000. Since then we have enjoy a long-term successful partnership. In addition to providing the red light equipment, program implementation, processing and mailing of city-approved citations, Redflex also provides a robust court management interface. Currently, the program consists of four red light approaches and two mobile speed vans. Part of the success of Fort Collin’s program comes from the successful court interaction between the City and Redflex. Fort Collins is currently utilizing a Redflex designed Court Management System that has been customized to meet all City requests and requirements. This system permits court personnel and key City staff the ability to schedule hearings, collect and track payments made in the courts, and run custom reports such as citations paid or daily dispositions. The Court Management System has allowed the City to save money by reducing the resources needed to handle all of the daily functions associated with large numbers of hearings. Career Experience Redflex Traffic Systems, Inc. 1997-Present Client Services Specialist Oversees the Fort Collins CO program as her only dedicated account. Provides the City with immediate customer service when requested. Corporate Office 5651 W Talavi Blvd, Suite 200, Glendale, AZ 85306 Local Office Fort Collins, CO Client Region Fort Collins, CO Contact Information 970.218.2226 kmcdaniel@redflex.com Years of Experience 19 Years with the Firm 19 Education BA Political Science Colorado State University Juris Doctorate University of the Pacific EDWARD TIEDJE Client Services Manager Joining Redflex in 2006, Mr. Tiedje brings more than 15 years of law enforcement experience to the team. He began his career with Redflex as an Expert Witness and has assumed new roles over the years with increasing responsibility. Having worked on a number of implementation of programs all over the US over the year, Mr. Tiedje is well-versed on the technology, the program functions, and how to trouble shoot those issues. As the Client Services Manager, he oversees the Client Services team and works with clients throughout the Western Region of the US. Relevant Experience Safe Traffic Operations Program (STOP) | Santa Fe, New Mexico. In 2009 the City of Santa Fe partnered with Redflex to establish the STOP program, which supported three mobile speed photo enforcement systems deployed in SUVs. Mr. Tiedje worked with the city to manage the program, acting as a main point of contact. Although the contract has ended, Mr. Tiedje continues to provide information to the city on potential for resurgence of the program. Photo Red-Light and Photo Speed Enforcement Program | Phoenix, Arizona. The City of Phoenix currently runs both a red light and a speed enforcement program that supports 12 fixed red light cameras and eight mobile speed cameras that enforce speed limits in school zones. Mr. Tiedje works with the city to oversee the program and ensure it continues to beneficial to the community. He recently oversaw the implementation of an extension of the contract. Camera Radar/Red Light | Fort Collins, Colorado Redflex entered into a contract with the City of Fort Collins in 1999 with our first red light system going live in January 2000. Since then we have enjoy a long-term successful partnership. In addition to providing the red light equipment, program implementation, processing and mailing of city-approved citations, Redflex also provides a robust court management interface. Mr. Tiedje oversees the Client Services Team that maintains that program. Career Experience Redflex Traffic Systems, Inc. 2006-Present Client Services Director Oversees the client services team and serves as the escalation point for each program in the Southeast region. Responsible for providing Redflex clients with overall contract management, financial reporting support, system integration and ongoing operations for the lifecycle of the contract City of Highwood, Illinois 2004-Present Trainer As an active member of the force, Mr. Tiedje is currently assigned as a training officer for Firearms, Defensive Tactics, Taser, and First Aid. In addition, Mr. Tiedje has also volunteered his time in the community teaching Women's Self Defense classes. Corporate Office 5651 W. Talavi Blvd., Suite 200 Glendale, AZ 85306 Local Office Glendale, AZ Client Region West Contact Information 480.393.6668 etiedje@redflex.com Years of Experience 25 Years with the Firm 10 Education BA Criminal Justice, College of Lake County BA Criminal Justice, Triton College MARK DEVICH Client Services Director In 2007, Mr. Devich joined Redflex and has served various management roles in account management and client services. As the Client Services Director for all of our Western region clients, Mr. Devich oversees a client services team that supports more than 80 clients throughout Washington, Oregon, California, Arizona, New Mexico, Colorado, Texas and Louisiana. Customer satisfaction is his primary goal and along with his Client Services team. Customer satisfaction is his primary goal and along with his Client Services team, he will ensure that your program achieves this goal. Relevant Experience Sacramento Metropolitan Red Light Program | Sacramento County, California. This red light program that supports more than 25 red light cameras is the combined effort of the Sacramento Sheriff’s Officer, the City of Sacramento and the California Highway Patrol. The Sheriff’s Office administers the program for the County and the City while the Highway Patrol review and approve violations and handles court appearances. Mr. Devich provided strategic account level support to the transition from the previous vendor to the Redflex program that continues today. Photo Red-Light and Photo Speed Enforcement Program | Phoenix, Arizona. The City of Phoenix current runs both a red light and a speed enforcement program that supports 12 fixed red light cameras and eight mobile speed cameras that enforce speed limits in school zones. Mr. Devich led the account management team and assisted with the original implementation of this program. Red Light Photo Enforcement Program | Newark, New Jersey. As part of a statewide pilot program implemented by the New Jersey Department of Transportation, the City of Newark established a relight photo enforcement program that supported 45 red light cameras. Mr. Devich led the account management team that assisted with the implementation of one of the largest photo enforcement programs. The five-year pilot program recently ended. Career Experience Redflex Traffic Systems, Inc. 2007-Present Client Services Director Oversees the client services team and serves as the escalation point for each program in the Western region. Director of Sales Management Managed Sales Team to develop new pursuits and lead cross-selling efforts. National Account Director Oversaw a team of account directors, managers, and representative to manage account through the lifecycle of a contract. National Customer Service Director Managed a team of customer service representatives assigned to implement new projects and provide day-to-day operational support. Corporate Office 5651 W Talavi Blvd, Suite 200, Glendale, AZ 85306 Local Office Glendale, AZ Client Region Western Contact Information 623.207.2104 mdevich@redflex.com Years of Experience 17 Years with the Firm 9 Education BA English Literature University of Pittsburgh Organization Chart/Proposed Project Team Organization Chart/Proposed Project Team City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 32 ORGANIZATION CHART/PROPOSED PROJECT TEAM Redflex believes that people are the key to a successful photo enforcement program. For your program we have assembled an experienced team of industry leaders that will provide support throughout the City’s program. Kim McDaniel, Client Services Specialist, Edward Tiedje, Client Services Manager, and Mark Devich, Client Services Director will lead the City’s program along with a dedicated team of processors, technicians and analysts. Ms. McDaniel, Mr. Tiedje, and Mr. Devich are extremely knowledgeable about Colorado and will continue to provide guidance throughout your program based on their previous experience of the City’s program. The organizational chart shows how communication with the City will be conducted with Kim McDaniel, Client Services Specialist as the primary point of contact. Both Mr. Tiedje and Mr. Devich will be additional points of contact throughout the life of the contract and together comprise the programs key personnel. A detailed description of Redflex’s key personnel specific duties and qualifications can be found under Project Personnel. Availability Availability City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 33 AVAILABILITY Redflex personnel are highly dedicated and readily available to meet any needs of the City. Redflex’s local Client Services Specialist, Kim McDaniel, lives only a few minutes from the City and is able to respond to any needs or requests the City may have. Redflex also has local office in Fort Collins that allows Redflex to store spare parts for maintenance and allow for instant face-to-face meetings. In addition to Kim McDaniel, all Redflex personnel assisting the City’s program have instant email availability for prompt attention and response. Additionally, our CSC provides 24/7 monitoring of both mobile units and fixed sites and emergency support to the City. They are easily contacted through a toll‐free 800 number or via email. < Estimated Hours by Task Estimated Hours by Task City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 34 ESTIMATED HOURS BY TASK Below is a weekly estimation of the proposed, but not limited to, operational tasks of the program categorized by hours per week. Task Hours Dedicated Per Week Review and process all incidents on a daily basis including locating and inputting DMV information 20 Create all process service packets and deliver to the process server and then the Court upon completion of service. 10 Testify at Court hearings as requested. 1 Review, research and update change of address information and complete nominations where drivers are identified for citations. 5 Test the approaches weekly and prepare all affidavits of testing procedure. 3 Attend meetings with Court and Police department personnel as requested. 1 Create and deliver evidence packets for the City Attorney. 1 Arrange vehicle and approach repair as needed. .5 Prepare and deliver all required reports to appropriate personnel. 2 Call Center telephone calls regarding citations 5 Internal reporting and calls with management 3 Preparing and mailing 2nd notices 2 Maintenance checks and updates via the maintenance personnel 5 Monthly onsite inspections by maintenance personnel 5 Schedule of Rates and Costs by Tasks Schedule of Rates and Cost by Task City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. 35 SCHEDULE OF RATES AND COST BY TASK The following costs are to deliver all required services/deliverables as specified in the RFP. Item/Task Monthly Cost Red Light Existing Approaches: College/Drake: $500 per approach or $1000 per month $1,000.00 Harmony/Timberline Approaches ‐ $5,000 per approach or $10,000 per month $10,000.00 Speed Vans (2 units Replaced every two years): $7,200 per month per unit or $14,400 per month $14,400.00 Customized Court Interface: No Charge Dedicated Customer Service Office and Account Representative Resource (Kimberly McDaniel): $4,240.00* Total per Month $29,640.00 *$300.00 per month reduction if no local office is required Optional Items Monthly Cost New Red Light Approach $5,000.000 per Approach Handheld Lidar Photo enforcement function (incidents follow the same procedure as a mobile van) $3,500.00 per Unit Handheld Lidar Officer Written citations $500 per unit $500.00 per Unit CONFIDENTIAL Appendix A: Sample Incidents Appendix A: Sample Incidents City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. A-1 CONFIDENTIAL SAMPLE INCIDENTS - REDFLEXRED® Below are sample image sets from incidents during a variety of inclement weather conditions. Each incident was captured using a REDFLEXred® system. Redflex has worked closely with our clients to obtain approval to share these images in applicable proposal responses. Although each jurisdiction has provided their consent to share images, they have requested that their name and intersections remain confidential. Day, Clear: at 08:09:41 Scene A: Before Stop Bar Scene B: After Stop Bar Zoomed in Face Zoomed in License Plate Internal Note #48 Day, Clear: at 15:59:47 Scene A: Before Stop Bar Scene B: After Stop Bar Zoomed in Face Zoomed in License Plate Internal Note #18 City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. A-2 CONFIDENTIAL Night, Clear: at 03:30:41 Scene A: Before Stop Bar Scene B: After Stop Bar Zoomed in Face Zoomed in License Plate Internal Note #28 Night, Clear: at 23:58:33 Scene A: Before Stop Bar Scene B: After Stop Bar Zoomed in Face Zoomed in License Plate Internal Note #38 City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. A-3 CONFIDENTIAL SAMPLE INCIDENTS – REDFLEXSPEED® Below are sample image sets from incidents during a variety of inclement weather conditions captured with our REDFLEXspeed® systems. Redflex has worked closely with our clients to obtain approval to share these images in applicable proposal responses. Although each jurisdiction has provided their consent to share images, they have requested that their name and intersections remain confidential. Day, Clear: at 10:26:24 Scene A: Before Scene B: After Zoomed in Face Zoomed in License Plate Internal Note #49 Day, Clear: at 11:19:12 Scene A: Before Scene B: After Zoomed in Face Zoomed in License Plate Internal Note #39 City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. A-4 CONFIDENTIAL Day, Clear: at 18:23:37 Scene A: Before Scene B: After Zoomed in Face Zoomed in License Plate Internal Note #29 Day, Clear: at 19:32:49 Scene A: Before Scene B: After Zoomed in Face Zoomed in License Plate Internal Note #19 City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. A-5 CONFIDENTIAL Day, Fog: at 08:30:18 Scene A: Before Scene B: After Zoomed in Face Zoomed in License Plate Internal Note #62 Day, Rain: at 10:40:32 Scene A: Before Scene B: After Zoomed in Face Zoomed in License Plate Internal Note #82 City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. A-6 CONFIDENTIAL Day, Glare: at 18:37:54 Scene A: Before Scene B: After Zoomed in Face Zoomed in License Plate Internal Note #72 Night, Clear: at 20:19:02 Scene A: Before Scene B: After Zoomed in Face Zoomed in License Plate Internal Note #92 Appendix B: Sample Reports Appendix B: Sample Reports City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-1 STANDARD REPORTS Customer Management Report The Customer Management Report provides statistical details pertaining to your program. This report can be generated to provide either a full program summary or a per-approach analysis. The report will include the number of total incidents, rejected incidents (per rejection reason), accepted violations, and more. Examples of both the “Program Summary Level” and “Approach Level” reports have been included below. Customer Management Report – Program Summary Level City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-2 Customer Management Report – Approach Level City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-3 Incident Lookup Report The Incident Lookup Report can be used to quickly locate an incident that occurred near a known date/time range at a specific location, or to audit all incidents from all systems. The report provides a summary of every incident captured by the camera, a reject reason and the user ID of the rejecter if it was rejected, or the citation number if it was issued. All rejections will be easily identified as a Redflex rejection (during V1, V2, or QA) or a Law Enforcement rejection (VA) by the citation number (REJ-RF = Redflex rejection; REJ-USEID = Law Enforcement rejection) and the user ID. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-4 Speed Traffic Statistics Report Redflex provides a speed statistics reports which can be run by selecting a site and date duration. This report will provide an analysis of traffic counts per site, per lane, per hour Example – Speed City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-5 Dismissal Report The Dismissal Report includes all citations that have been dismissed for a selected date range. This report contains the violator’s last name, first name, address, and license plate number and state. To protect the privacy of violators, most of the information below has been redacted. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-6 Deployment Summary Report Programs containing a Redflex mobile unit will have an opportunity to view deployment details utilizing the Deployment Summary Report. This report can be generated at two levels: a detailed view or a summary view. Each reporting option allows input parameters to be set, and may include: date range, deployment location, and operator. The user also has the option to sort the data by: location, operator or date. Deployment Summary Report – Detailed Level City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-7 Deployment Summary Report – Summary Level The Deployment Summary Report allows the user to select data to be sorted by: location, date or operator. Sample: By Date Sample: By Location City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-8 Operations Summary Report This report allows for comparison of operational metrics from one selected period of time, compared to another period of time for a specific approach. Key data parameters may include: number of enforcement days, number of vehicles monitored, number of violations, number of incidents per reject reason and number of issued citations per fine amount. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-9 Red Light Traffic Statistics Report and Speed Traffic Statistics Report Redflex provides two separate statistics reports – one for red light systems and another for speed systems. Each report can be run by selecting an approach and date duration. These reports provide an analysis of traffic counts per approach, per lane, per hour. Example – Red light Example – Speed City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-10 Red Light Offender Report All red light programs will have the option for access to the Red Light Offender Report. This report provides statistics on violations occurring at each independent red light approach in two various output formats: a graphic view (data in a chart) or a tabular view (data in a spreadsheet). This report highlights the count of violations occurring by Time in Red, the Hour of the Day, and the Day of the Week. Red Light Offender Report – Tabular View City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-11 Red Light Offender Report – Graphical View This version of the report depicts the same data elements in a chart format per approach, per lane. Work In Progress View The Redflex Work In Progress (WIP) view displays the count of all violations in each phase of processing, with data ranges, to allow the City to monitor program performance as well as Law Enforcement’s performance in reviewing incidents. Information is real-time and refreshes every 15 minutes. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-12 Work Order Job Statistics Redflex offers a report to all of our clients which details maintenance activity associated with each system. Reporting data includes both reactive maintenance (malfunctions) and preventative maintenance activities. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-13 SAMPLE AD-HOC REPORTS The reports presented below represent a sampling of the many customized reports that Redflex is able to create for the City. Reports can be setup to be emailed to an individual or group with a frequency determined by the City. Amber Phase Timing Clients utilize this report when there is a desire to receive immediate notification when the amber phase duration of an enforced approach falls outside of the City’s desired threshold. Clients provide Redflex the minimum and maximum thresholds based on statues and City policy. As incidents are imported they are automatically assessed and the City will be notified if the actual amber phase duration is outside the set thresholds. Although Clients are currently utilizing this report, Redflex has not experienced an instance when the amber phase duration has been outside of the City’s threshold. Top 100 Photo-Enforcement Offenders This report identifies vehicles with the most photo enforcement offenses. The data is grouped by license plate number and includes a list of all violations, citation numbers, status of payments and the total balance due per violation and in total. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-14 Accepted/Rejected Incident Report The Accepted/Rejected Incident Report provides violation approval and rejection statistics specific to each approving Law Enforcement Officer. Report data will include the count accepted, rejected and total actions taken by each officer in the previous week. Unpaid Citations Issued to the Jurisdiction The Unpaid Citations Issues to the Jurisdiction Report provides a listing of all unpaid citations and their current status. City of Fort Collins, Colorado Traffic Camera System RFP No. 8363 © 2016 Redflex Traffic Systems, Inc., All Rights Reserved. CONFIDENTIAL B-15 Status of Photo-Enforcement Citations This report provides details on all mailed notices since program inception. Sorted by year, this report provides the notice type (e.g. first notice, second notice, nomination), notice status, status description (e.g. printed and mailed, paid in full), count of notices with that status and the total balance due for that status. An annual total is also calculated. Appendix C: Certificate of Insurance Appendix C: Certificate of Insurance The ACORD name and logo are registered marks of ACORD CERTIFICATE HOLDER © 1988-2014 ACORD CORPORATION. All rights reserved. ACORD 25 (2014/01) AUTHORIZED REPRESENTATIVE CANCELLATION CERTIFICATE OF LIABILITY INSURANCE DATE (MM/DD/YYYY) JECT LOC PRO- POLICY GEN'L AGGREGATE LIMIT APPLIES PER: CLAIMS-MADE OCCUR COMMERCIAL GENERAL LIABILITY PREMISES (Ea occurrence) $ DAMAGE TO RENTED EACH OCCURRENCE $ MED EXP (Any one person) $ PERSONAL & ADV INJURY $ GENERAL AGGREGATE $ PRODUCTS - COMP/OP AGG $ DED RETENTION $ CLAIMS-MADE OCCUR $ AGGREGATE $ UMBRELLA LIAB EACH OCCURRENCE $ EXCESS LIAB DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) INSR LTR TYPE OF INSURANCE POLICY NUMBER POLICY EFF (MM/DD/YYYY) POLICY EXP (MM/DD/YYYY) LIMITS PER STATUTE OTH- ER E.L. EACH ACCIDENT E.L. DISEASE - EA EMPLOYEE E.L. DISEASE - POLICY LIMIT $ $ $ ANY PROPRIETOR/PARTNER/EXECUTIVE If yes, describe under DESCRIPTION OF OPERATIONS below (Mandatory in NH) OFFICER/MEMBER EXCLUDED? WORKERS COMPENSATION AND EMPLOYERS' LIABILITY Y / N AUTOMOBILE LIABILITY ANY AUTO ALL OWNED SCHEDULED HIRED AUTOS NON-OWNED AUTOS AUTOS AUTOS COMBINED SINGLE LIMIT BODILY INJURY (Per person) Appendix D: Vendor Form Appendix D: Vendor Form Appendix E: Voluntary Disclosure Appendix E: Voluntary Disclosure 5651 West Talavi Blvd, Suite 200, Glendale, AZ 85306-1884 • 623-207-2000 • www.redflex.com Disclosure In October 2012, the Chicago Tribune published an article discussing allegations of misconduct that a whistleblower had raised in 2010. The whistleblower’s allegations centered on alleged misconduct of several former Redflex executives. Specifically it was alleged that a City employee involved in the administration of Redflex’s contract received improper gifts, gratuities and monetary payments from former Redflex executives. Immediately after the publication of the Tribune article, Redflex’s Board of Directors engaged an outside law firm to conduct an independent and broad internal investigation. Redflex’s internal investigation found that the former Redflex executives did provide improper gifts and gratuities (travel, accommodation, meals and entertainment) to a City of Chicago employee in violation of Redflex policies and Chicago municipal ordinances. Redflex’s internal investigation also revealed similar issues on a much smaller scale in a few other geographies. Redflex fully disclosed its internal investigation’s findings to the United States Department of Justice and the City of Chicago and has fully cooperated with the Department of Justice’s and the City of Chicago Inspector General’s investigations. Based on the above disclosures, Chicago declared Redflex a non-responsible bidder for the City’s speed enforcement program. Additionally, Chicago did not allow Redflex to submit a proposal to continue operating the Red Light Enforcement Program when Redflex’s contract expired. The Chicago Office of Inspector General is also conducting an investigation into Redflex’s contractual relationship with the City. Redflex provided service to Chicago’s red light enforcement program through February 2014, providing technical assistance to ensure a smooth transition between Redflex and the new vendor. A more detailed description of the internal investigation’s findings and our comprehensive remediation actions is available in the Investor Relations section of our website located at: www.redflex.com, including the public disclosures on March 4, 2013, March 7, 2013, and April 11, 2013. Redflex now has an entirely new executive team, including a new CEO, CFO and General Counsel. In addition, the company has a new board of directors. On August 14, 2014 the U.S. Department of Justice indicted the former RTSI CEO, Ms. Karen Finley, the former City of Chicago employee, Mr. John Bills and the former RTSI independent contractor, Martin O’Malley. The complaint charges the former program manager, former RTSI CEO and former RTSI independent contractor with certain violations of federal bribery laws among other charges. RTSI is not criminally charged in the indictment. A more detailed description of the indictment is contained in the August 14, 2014 ASX Announcement which is also available in the Investor Relations section of Redflex’s website located at www.redflex.com. On December 10, 2014 the former RTSI independent contractor pled guilty, pursuant to a plea agreement, to one count of conspiracy to commit federal program bribery in violation of federal law. On February 10, 2014, the government charged Aaron Rosenberg, Redflex’s former Vice President of Sales, by criminal information with conspiracy to commit bribery and honest services wire fraud and federal program bribery. Rosenberg thereafter entered a plea of guilty as to both counts and was placed on pre-trial diversion until October 7, 2015, at which time DOJ moved to dismiss the charges against him. On June 19, 2015 Karen Finley pled guilty in the United States District Court for the Southern District of Ohio, pursuant to a plea agreement, to one count of conspiracy to commit federal programs bribery and honest services wire and mail fraud. On a strictly confidential basis (at the express request of the U.S. Department of Justice) Redflex assisted the Department of Justice’s investigation in Ohio. On October 19, 2016 Finley was sentenced to fourteen months in prison. On August 20, 2015 Karen Finley pled guilty in the United States District Court for the Northern District of Illinois, pursuant to a plea agreement, to one count of conspiracy to commit federal program bribery. On November 10, 2016 Finley was sentenced to thirty months in prison. In December 2015 the City of Chicago filed an amended complaint against Redflex seeking civil damages for among other things alleged violations of the City of Chicago’s false claims and false statement ordinances and consumer fraud laws, breach of contract, civil conspiracy and violation of kickback laws. The City of Chicago’s claims arise out of the same set of facts described above which Redflex previously disclosed to the City of Chicago. A more detailed explanation is available in the Investor Relations section of our website located at: http://www.redflex.com On January 25, 2016 the trial of John Bills concluded and on January 26, 2016 the jury returned a verdict of guilty on all 20 counts of the indictment. Mr. Bills is scheduled to be sentenced on June 20, 2016. As noted above Redflex cooperated fully with the government’s investigation and the trial of Mr. Bills. 5651 West Talavi Blvd, Suite 200, Glendale, AZ 85306-1884 • 623-207-2000 • www.redflex.com On August 29, 2016 Bills was sentenced to ten years in prison and ordered to pay restitution in the amount of $2,000,000. Redflex has implemented a best-in-class compliance policy to ensure no misconduct happens again. Our ethics and compliance program and policies include: 1. Training: A Redflex Anti-Bribery and Anti-Corruption online training module has been created to train all employees, Board of Directors, and all contracted personnel, annually. 2. Assessment and Reporting Processes: Redflex has established specific policies and procedures to monitor compliance with state and municipal gift and hospitality policies, including appropriate reporting obligations to customers. 3. Hotline and Compliance Email: Redflex has established a whistle blower program, including a live 24-hour hotline and dedicated email address, enabling employees and Redflex customers to report suspicious, illegal or unethical behavior on an anonymous basis and an assurance those reports will be reviewed, investigated and resolved. Reports go directly to the Audit Committee Chairman, Director of Compliance and Redflex International Global Chief Financial Officer simultaneously. 4. Compliance Association Membership and Software Solutions: Membership in TRACE International, an association that provides compliance solutions and software to enable the company to track observance of Redflex policies and provide reports to customers. 5. Contract Provisions and Processes: Redflex has included language in its contracts with outside consultants stressing compliance with its policies and has changed its contract processes to ensure compliance. a. Sales Consulting Agreements are continually being evaluated and now include strong Anti-Bribery and Anti-Corruption compliance provisions. b. Master Subcontractor Agreement and Professional Services Agreements have been updated to include strong Anti-Bribery and Anti-Corruption compliance provisions. c. All Sales Consulting Agreements and administration are now under the supervision of the General Counsel's office. d. The company has clearly delineated the different roles of its sales consultants and lobbyists. 6. Enhanced Expense Report Processes: Redflex's expense reimbursement system has been fortified and is regularly monitored. a. Expense reimbursement processes, controls, and training have been enhanced. The Director of Compliance reviews expense reports each pay period for all employees who interact with third parties. b. Expense reimbursement form will be updated to require additional detail and a signature legend that requires the employee and approver to attest that the expenses are compliant with policy. Redflex’s corrective actions have been thorough and unprecedented. As it stands today, Redflex demonstrates the highest level of transparency and has the best compliance program of any company in our industry. Many others agree. Since we announced the findings of our internal investigation, we have signed, renewed or executed over 100 contracts. BODILY INJURY (Per accident) PROPERTY DAMAGE $ $ $ $ THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. INSD ADDL WVD SUBR N / A $ $ (Ea accident) (Per accident) OTHER: THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: INSURED PHONE (A/C, No, Ext): PRODUCER ADDRESS: E-MAIL FAX (A/C, No): CONTACT NAME: NAIC # INSURER A : INSURER B : INSURER C : INSURER D : INSURER E : INSURER F : INSURER(S) AFFORDING COVERAGE SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. 3/31/2016 Arthur J. Gallagher & Co. Insurance Brokers of California, Inc. | LIC #0726293 3697 Mt. Diablo Blvd., Suite 300 Lafayette CA 94549 Redflex Traffic Systems, Inc. 5651 W. Talavi Blvd., Suite 200 Glendale, AZ 85306 Liberty Insurance Corporation Westchester Surplus Lines Insurance Liberty Mutual Fire Insurance Compa First Liberty Insurance Corporation 42404 10172 23035 33588 Certificate Department 925-299-1112 925-299-0328 CertRequests@ajg.com REDFTRA-02 644739072 A Y TB5Z91453980036 4/1/2016 4/1/2017 1,000,000 1,000,000 10,000 1,000,000 2,000,000 2,000,000 X X X X X $25K BI/PD DED CAP of $25M C Y X X COMP/COLL X DED*: $5,000 AS2Z91453980026 4/1/2016 4/1/2017 1,000,000 <- *HAPD Ded A X X X $10,000 TH7Z91453980046 4/1/2016 4/1/2017 5,000,000 5,000,000 D WC6Z91453980076 4/1/2016 4/1/2017 X 1,000,000 1,000,000 1,000,000 B PROFESSIONAL & CYBER LIABILITY [See attached Remarks Page] G27435075003 4/1/2016 4/1/2017 Each Claim Aggregate SIR - Each Claim $2,000,000 $2,000,000 $50,000 RE: Activities performed by or on behalf of the permittee or contractor as required by contract. ADDITIONAL INSURED(S): The City of Fort Collins, CO, its officers, directors, agents, representatives and employees as required by written contract. City of Fort Collins Purchasing Division P.O. Box 580 Fort Collins CO 80522 USA Public Outreach Works closely with Redflex’s clients to establish a comprehensive public outreach/awareness program Communicates with local media to educate them to the public safety benefits of photo enforcement Responsible for promoting safety related messages to Facebook, Twitter and YouTube Legislative Responsible for tracking and monitoring photo enforcement legislative efforts across the country program achieves this goal. Contract Role and Responsibility Coordinates and attends pre-construction meetings Tracks all new approach activations and notifications to the City Responsible for providing program training, education and customer service to the City