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HomeMy WebLinkAboutRESPONSE - RFP - 8349 LOBBY VISITOR MANAGEMENT SYSTEMPROPOSAL SUBMITTAL BY SINE GROUP PTY LTD FOR RFP 8349 LOBBY VISITOR MANAGEMENT SOLUTION iii. PROPOSAL SUBMITTAL B. Minimum Requirements SINE GROUP has fulfilled each of the minimum requirements as listed in the proposal. See product Requirements spreadsheet in Excel format. C. Scope of Proposal 2.a.i Software - Support and maintenance Sine offers support via online chat, phone and email support. For Enterprise customers, an SLA can be provided. All updates are provided to customers automatically or via app updates. 2.a.ii Software - Licensing Our software subscriptions are monthly or annual (12 months) and based on the average daily attendance on site. We offer Small (0-25 visitors), Medium (25-50 visitors), Enterprise (50-100 visitors) plans and Unlimited (Over 100 visitors). 2.b Integration method Client to provide further information as to their requirements. 2.c.i Hardware Sine deploys a SaaS model. The Sine Dashboard is available on any web browser (Google Chrome recommended) and is hosted on AWS servers. SinePoint Pro is available via the App Store on iPad. Sine Pro is available on iPhone and Android via the App stores. 2.c.ii Provide spec sheets, drawings, and/or links to a website with details of the available stands. We can provide a number of stands and casings, including secure table stands, wall mounts, hand cradles. Learn more at https://www.sine.co/hardware/ 2.d Consumables If you opt for a label/badge printer option, other consumables include Brother labels (300 per roll). 2.e Warranties, support and maintenance of the hardware All warranties as per manufacturer’s warranty. 3. Provide a detailed narrative of the services proposed if awarded the contract per the Scope of Services section above. The narrative should include any options that may be beneficial for Utilities to consider. Sine is quick to implement and easy to maintain. We will work with the City throughout the onboarding process to ensure the account is setup and implemented in a timely manner. 4. Describe how the project would be managed and who would have primary responsibility for its timely and professional completion. Include a description regarding the methods and assumptions used. The Sine Customer Success team will work direct with the City throughout the onboarding and implementation process to ensure the account is setup and implemented in a timely manner. 5. Explain how Cyber Security is an effective element of your solution. Sine takes security and confidentially of data very seriously. Our privacy policy is available at https://www.sine.co/privacy/. Our security whitepaper is available at https://www.sine.co/security-whitepaper/ 6. Provide a detailed warranty, preferably for a minimum of two years. Most of our hardware are apple products that come under the apple product warranty. 7. Is your product scalable? Are there any limitations to the number of kiosks or number of records stored? Cloud based system deployed on AWS with a highly available and scalable architecture. 8.How often are new versions of your product released? What is the current version? As a SaaS product we are continually improving our software, our release cycle is every 2 weeks. App updates are done through the app store but the web dashboard is simultaneous. 9. Is your product customizable? Describe what can be customized. With Sine, you can customise up to five visitor types. You can customise sign in form questions to your liking, based on visitor types. Logos, backgrounds and welcome messages can also be customised. 10. What internal support will the City need during and after implementation? Sine is quick to implement and easy to maintain. We will work with the City throughout the onboarding process to ensure the account is setup and implemented in a timely manner. Training can be conducted via online screen share and conference call; and we also have quick start videos and user guides. D. Assigned Personnel 1. Primary contact information for the company including contact name(s) and title(s), mailing address(s), phone number(s), and email address(s). Complete Exhibit A, Proposal Acknowledgement. Describe the Company’s business and background, including the size, location, capacity, type of firm, details about ownership and year established. Describe the company’s structure, including an organizational chart, which illustrates leadership and roles. Contact Name: Antony Ceravolo Title: CEO & Founder Email: antony@sine.co Address: 1/157 Norwood Parade, Norwood 5007 South Australia, Australia Phone: +61-8-8121-5956 Size: 10 Year established: 2013 Type of company: Sine Group Pty Ltd (ABN 49167296219) is an Australian registered company based in Adelaide, South Australia. Sine operates in many countries globally and provides visitor and contractor management services to hundreds of companies. Our clients range from councils, schools, construction, industrial, offices, medical and other sectors. 2. List of Project Personnel: This list should include the identification of the contact person with primary responsibility for this Agreement, the personnel proposed for this Agreement, and any supervisory personnel, including partners and/or sub- consultants, and their individual areas of responsibility. Antony Ceravolo – CEO & Founder. Technical team of 4 developers. Customer Success and Administration team of 5 personnel. 3. A resume for each professional and technical person assigned to the Agreement, including partners and/or sub-consultants, shall be submitted. The résumés shall include at least three individual references from previous assignments. Please limit resumes to one page. This can be provided upon further stages of the proposal. 4. Some functions of this project may require the use of sub-consultants. Identify what portion of work, if any, may be sub-contracted. Provide examples of at least two projects where you’ve worked with your sub-consultants. List the sub-consultant firm(s) for this. Agreement, their area(s) of expertise, and include all other applicable information herein requested for each sub-consultant. Not applicable 5. A list of qualifications for your firm and qualifications and experience of the specific staff members proposed to perform the consulting services described above. Not applicable 6. Describe the availability of project personnel to participate in this project in the context of the contractor firm’s other commitments. Yes, staff will be able to participate in this project 7. Provide a list of similar projects completed in the last five (5) years by the key members of the proposed team. Knight Frank Ltd (Australia), City of Norwood and St Peters Council (Australia), St. Peters College (Australia), Insmed (USA), Clovis Community College (New Mexico, USA) 8. References (current contact name, current telephone number and email address) from at least three similar projects with similar requirements that have been completed within the past five (5) years and that have involved the staff proposed to work on this project. Provide a description of the work performed. This can be provided upon further stages of the proposal. E. Availability 1. Can the work be completed in the necessary timeframe? Yes 2. Can the target start and completion dates be met? 31st August 2016 & 19th September 2016 Yes 3. Are other qualified personnel available to assist in meeting the project schedule if required? Yes 4. Is the project team available to attend meetings as required by the Scope of Work? Our support will be via instant messaging & telephone. We offer a “Plug & Play” solution & do not feel it is necessary to come to site. 5. Provide an outline of the Contractor’s schedule for completing tasks. Include a statement specifically as to whether or not your firm can meet our implementation timeline. The City’s administrator account and site can be setup in a timely manner, and we will work direct with the City in meeting any time requirements. 6. Describe the methods and timeline of communication your firm will use with the City’s Project Manager and other parties. Sine offers support via online chat, phone and email support. We respond to enquiries within 24 hours. 7. Provide your solution’s average down-time with an explanation of the primary reasons for the down-time. Sine requires internet connectivity to operate. Provided your internet connection is stable, we rarely experience any downtime. There have been 2 server outages in our 2 years of operation, and these were resolved within 24 hours. F. Sustainability/TBL Methodology In no more than two (2) pages please describe how your organization strives to be sustainable in the use of materials, equipment, vehicles, fuel, recycling, office practices, etc. Address how your firm incorporates Triple Bottom Line (TBL) into the workplace, see below in Section IV: Review and Assessment for additional information. As the company operates mainly via the web, our carbon footprint has been capped to a minimum. We operate a paperless office. Australian council provides recycle bins and we pay for additional recycle bin to be able to recycle packaging material. G. Cost and Work Hours Contractors will include all related travel and expenses within the bid pricing. 1. Provide a detailed cost proposal for the following that covers the first five (5) years of all costs associated with the proposed system. Identify if these are one-time costs, annual recurring costs or optional costs. Include a total not to exceed figure for the Scope of Proposal. Costs listed below per site. Costs over 5 years not to exceed $12,872 per site. Type of Cost Type of Cost 1 Year per Site (USD) 5 Years per Site (USD) Software license costs* Medium Plan (25-50 visitors per day) Annual $1,188 $5,940 Hardware costs ** One Time Cost $1,012 $1,012 Cost of consumables*** (30 Labels per annum) Optional $1,050 $5,250 Implementation costs One Time Cost $120 $120 Cost for integration with Active Directory n/a - Cost for each level of training n/a - Annual support & maintenance costs per proposed service level agreement(s) n/a - - Annual support & maintenance costs of the kiosk Annual $99 $495 Shipping One Time Cost $55 $55 TOTAL $3,524 $12,872 * Depends on plan type. This is chosen based on average visitors per day over 1 year. Small plan is <25 visitors per day (USD708 p.a.), Medium Plan is 25-50 visitors per day USD1,188 p.a.), Enterprise Plan is 50 -100 visitors per day (USD2,388 p.a.) and Enterprise Unlimited is >100 visitors per day ($5,988 p.a.). This proposal is based on a medium plan as visitor numbers unknown. ** includes iPad Air 2 16GB (Wi-Fi only), 2m Cable, Table Stand, Brother Label Printer & 2 Labels. *** Supply of Labels would be on the only consumable & this would be based on consumption. Say 30 Labels per annum for a medium plan. 2. Provide a maximum cost escalation factor for future implementations. Future implementations cost are based on subscription plans, if an upgrade to a higher plan this will incur a per site increase as below:  Enterprise Plan is 50 -100 visitors per day (USD2,388 p.a.)  Enterprise Unlimited is >100 visitors per day ($5,988 p.a.)  and any additional hardware requirements. 3. Additional cost projections over the next five (5) years relating to product upgrades or major revisions. All product upgrades are included in the annual subscription price. 4. Estimated Hours by Task: Provide estimated hours for each proposed task by job title and employee name, including the time required for meetings, conference calls, etc. This can be provided upon further stages of the proposal. 5. Identify the price for additional kiosks, should the City decide to implement your solution at other facilities. Refer to previous page with pricing listed per site or the itemized quote QU0530 attached. 6. Schedule of Rates: Provide a schedule of billing rates by category of employee and job title to be used during the term of the Agreement. This fee schedule will be firm for at least one (1) year from the date of the Agreement. The fee schedule will be used as a basis for determining fees should additional services be necessary. A fee schedule for sub-consultants, if used, including mark-up if applicable shall be included. This can be provided upon further stages of the proposal. 7. Contractor shall include a current fee schedule. Fee schedule will be used as a basis for determining fees should additional services be necessary. Include a per meeting rate in the event additional meetings are needed. A fee schedule for sub-contractors, if used, shall be included. This can be provided upon further stages of the proposal. H. Firm Capability 1. Describe the Company’s business and background, including the size, location of the offices, capacity, type of firm, details about ownership and year established. Contact Name: Antony Ceravolo Title: CEO & Founder Email: antony@sine.co Address: 1/157 Norwood Parade, Norwood 5007 South Australia, Australia Phone: +61-8-8121-5956 Size: 10 Year established: 2013 Type of company: Sine Group Pty Ltd (ABN 49167296219) is an Australian registered company based in Adelaide, South Australia. Sine operates in many countries globally and provides visitor and contractor management services to hundreds of companies. Our clients range from councils, schools, construction, industrial, offices, medical and other sectors. 2. Provide an Organization Chart/Proposed Project Team: An organization chart containing the names of all key personnel and sub-consultants with titles and their specific task assignment for this Agreement shall be provided in this section. This can be provided upon further stages of the proposal. 3. Provide your firm’s qualifications to perform the consulting services described. This can be provided upon further stages of the proposal. 4. Provide a minimum of three similar projects with governmental utilities in the last 5 years that have involved the staff proposed to work on this project. Include the owner’s name, title of project, beginning price, ending price, contact name, email and phone number, sub-consultants on the team and a brief description of the work and any change orders. City of Norwood and St Peters Council (Australia), City of Mitcham and City of Burnside. Further information can be provided upon further stages of the proposal. 5. Provide your firm’s Agreements as sample documents. Our privacy policy is available at https://www.sine.co/privacy/ Our security whitepaper is available at https://www.sine.co/security-whitepaper/ 6. List three lessons learned and best practices based on prior implementations.  Deliver to the clients based on their need to solve client’s problems  Do not over quote clients  Be open and honest with our product capability 7. Describe your testing and validation process. Provide your testing plan. Please see our security whitepaper is available at https://www.sine.co/security-whitepaper/ 8. Describe the methods and timeline of communication your firm will use with the City’s Project Manager and other parties. Sine is quick to implement and easy to maintain. We will work with the City throughout the onboarding process to ensure the account is setup and implemented in a timely manner. Training can be conducted via online screen share and conference call; and we also have quick start videos and user guides. Sine offers support via online chat, phone and email support. For Enterprise customers, an SLA can be provided. All updates are provided to customers automatically or via app updates. The Sine Customer Success team will work direct with the City throughout the onboarding and implementation process to ensure the account is setup and implemented in a timely manner. Intelligent visitor & contractor software. sine.co info@sine.co +61 8 8121 5956 Replace your visitor book. Live web dashboard. Custom entry forms. Pre-register visitors & contractors. Check-in visitors, staff and contractors via our easy to use iPad App, SinePoint Pro. Add your company’s logo, website look & feel and improve your front of house image. Get the full features of Sine with all plans and set up is super simple. Use our powerful and intuitive web dashboard to configure your iPad, location settings, add hosts, send messages and view live & past activity at your location. Run reports instantly and export all data seamlessly. Set up multiple locations under one account. Sine is ideal for single or multi-tenant facilities. If you require that your visitors and contractors sign NDA’s, view health and safety information or fill in induction forms to describe their purpose of visit, set up your entry process in minutes. Decrease risk and improve safety on site. Calendar invites automatically integrate with Sine to let your front desk or security teams know who is attending in advance. A pre-registered guest can then be quickly checked-in by the front desk, via the iPad or mobile Apps. Intelligent visitor & contractor software. Mobile check-in. Print badges instantly. Communicate. Be a great host. Live evacuation lists. Check-in repeat visitors, contractors & staff using the free Sine Pro mobile App. Hosts receive notifications that their visitor’s have arrived using the same Sine Pro mobile App. Available for iPhone and Android and it’s completely free. Scan or tap-in on arrival. Receive an automatic reminder to checkout when you depart. Place wall posters with unique QR codes to allow for a more precise check-in and out process. Entry and exit forms display health and safety information and allow for easy indecent reporting. Print visitor and contractor badges in an instant via your iPad. Colour and black & white options available. Instantly send alerts to all visitors, contractors, Hosts and your iPad devices in an emergency, alert or during an event. Hosts are automatically notified of visitor or contractor arrival via email, SMS or the Sine mobile App. Print or email live visitor evacuation lists in a drill or real emergency instantly to your fire warden or building manager. Intelligent visitor & contractor software. Key features. Replace paper based sign in books Confirm contractors are inducted Site managers can receive alerts on their phone each time a contractor checks-in Upload key site documents for viewing by contractors Integration with induction systems available Download Reports instantly Automated daily reports to building management Instant evacuation lists can be printed or emailed to fire wardens Entry forms to cover HSE processes Exit forms to cover incident reporting Send notifications to all contractors centrally Print badges for visual ID Australian based – local online support Easy to set up and use – get started in 10 minutes Company background. Sine Group Pty Ltd (ABN 49167296219) is an Australian registered company based in Adelaide, South Australia. Sine operates in many countries globally and provides visitor and contractor management services to hundreds of companies. Our clients range from schools, construction, industrial, offices, medical and other sectors. Intelligent visitor & contractor software. QUOTE City of Fort Collins Attention: Pat Johnson Purchasing Division 215 North Mason Street, 2nd Floor, Fort Collins, Colorado 80524 USA Date 3 Aug 2016 Expiry 17 Aug 2016 Quote Number QU-0530 Reference Site: Utilities Service Center, 700 Wood Street and the new Utilities Administration Building, 222 Laporte Avenue ABN 49 167 296 219 Sine Group Pty Ltd Level 1/157 The Parade, Norwood, 5067 AUSTRALIA ABN: 49167296219 RFP 8349 LOBBY VISITOR MANAGEMENT SOLUTION Site: 1. Utilities Service Center, 700 Wood Street 2. Utilities Administration Building, 222 Laporte Avenue Description Quantity Unit Price GST Amount USD Medium Sine Subscription 12 Months (25 to 50 Visitors per day) (Annual Fee) Site: 1. Utilities Service Center, 700 Wood Street 2. Utilities Administration Building, 222 Laporte Avenue 2.00 1,188.00 GST Free 2,376.00 Sine Web Admin Account Set Up for Client 2.00 120.00 GST Free 240.00 Sine iPad Device Management (Annual fee) (Optional Cost) 2.00 99.00 GST Free 198.00 Ipad Air Wifi 16GB 2.00 399.00 GST Free 798.00 USD 2M Cable 2.00 45.00 GST Free 90.00 USD Secure Table/Wall Stand 2.00 299.00 GST Free 598.00 USD Brother Label Printer (Optional Cost) 2.00 199.00 GST Free 398.00 USD Brother Labels DK22205 (300 labels per roll) (Optional Cost) 4.00 35.00 GST Free 140.00 USD Shipping 2.00 55.00 GST Free 110.00 Subtotal 4,948.00 TOTAL USD 4,948.00 Terms This quote is subject to our terms of service and privacy policy available at www.sine.co Please note our free trial period is 14 days, thereafter payment will be requested. The attached is a quote is valid for 2 weeks only and the pricing is subject to change. We do not offer credit terms for hardware. Any equipment or hardware damaged or lost during any trial period or thereafter shall be at the cost and risk of the client. Any data allowance is for the Sine Service ONLY and does NOT include Apple IOS updates which if downloaded may incur further charges by Sine as incurred by our data providers. Company background. Sine Group Pty Ltd (ABN 49167296219) is an Australian registered company based in Adelaide, South Australia. Sine operates in many countries globally and provides visitor and contractor management services to hundreds of companies. Our clients range from schools, construction, industrial, offices, medical and other sectors. The old way. Visitors Front Desk Induction Staff Contractors Security Hosts Time to ditch the book? • Poor visual image • Badges and books are expensive • Can’t read handwriting • Lack of confidentially • Books can’t perform or record induction and safety processes • Hard to check time & attendance • Are the entry risks understood at your facility? • Keeping records of keys and assets provided to contractors under the one system? The new way. Your Site Visitors Intelligent visitor & contractor software. Tablet | Cloud | Mobile An integrated solution. • One system for all people flows • Web, tablet and mobile • Decrease risk at Site • Monitor time and attendance • Pre-register visitors and contractors • Induction integration • Powerful reporting • Reduce paper • Save time Visitor Contractor Powerful web dashboard. Plus… • Search by name or company • Add notes to each visitor – keys etc. • Easy Host Upload • Team – share your account Powerful reporting Message groups or individuals Pre-register visitors and contractors New iPad app – SinePoint Pro SinePoint Pro is packed full of performance enhancements and a new design to bring your front desk to life. Faster check-in process to help you with large volumes. Multiple people flows. Check-in all people flows to your Site. Customise to suit. Entry and site information. Publish custom entry forms and Site information to all devices instantly. Host notifications. Display staff, divisions or companies on Sine. These “Hosts” can receive instant alerts of visitor arrival. Great for remote sites. . New iPhone & Android app. Sine Pro for mobile now brings users a faster and more enterprise level experience. Turbo charge your sign-in at the Sites you visit. Mobile check-in for your Site. • Free App for visitors and contractors • ID verification via mobile, email and photo ID. • Check in and out of nearby Sites. • Get notifications as a Host. Geo-fence your Site. Add QR codes for precision. Mobile users can scan QR posters at Sites to trigger check-in and check-out. • Front desk and Hosts can easily invite guests or contractors to your Site. • Simple integration with Outlook, iCal and Google Calendars. Just copy Sine in when you set up a meeting (sine@calendar.sine.co) • Fast check-in on arrival – see who’s coming in advance. • Pre-print badges. Easy pre-registration. On-Site safety features. • Live messaging • Evacuation lists • Exit and incident reports Induction integration. Connect your induction software to Sine and automatically check if contractors are inducted. Invite your colleagues to your account and set their permissions. Get on the team. Management Services, Australia -500134 - Allianz Centre House Rules Rev 0315 Page 1 of 33 23/12/2013 ©Jones Lang LaSalle 2010 ALLIANZ CENTRE 55 CURRIE STREET ADELAIDE HOUSE RULES ( Effective – August 2013) Revision Description By Date 1 Includes OHS amendment - RCD's WS April 2011 2 Allianz Centre - Site Specific amendments completed. WS March 2012 3 Revised Section 4.0 to Suit Loading Dock Safety Requirements & Building enhancements AL Aug 2013 4 5 6 View all venue documents on mobile or the web. Easy upload via PDF. Document Display. New features with Sine Pro. Mobile ID check – 2 step verification. Get verified with Sine for mobile and access even more Sites. Sine has introduced mobile & email verification to its iPhone and Android app. Custom visitor types. Choose multiple visitor types now or create your own custom labels. Each visitor type can trigger a different entry process. New features with Sine Pro. Teams. Sine Pro now allows you to invite your team to share your account. No more shared user names and passwords. Invite front desk and security, restrict access to one Site or a whole portfolio of Sites. Enhanced reporting. Our new reporting now allows you to segment entrants by their company. Run reports based on location, entry times and company to track productivity and automate paper based systems. New features with Sine Pro. Smarter notifications. Hosts now get a lot more information about their visitors including company name and contact details in all notifications: email, SMS and via the Sine mobile App. Integrations are here. With Sine Pro, integrating with your favourite service is now possible via our new API. Integrate Sine Pro with meeting booking, induction, safety, compliance, access control, Wi-Fi provisioning and other platforms. (Additional costs may apply to your plan for certain integrations). New features with Sine Pro. Enterprise performance. Sine Pro now comes with a bucket load more grunt and performance. We have totally upgraded Sine to be faster, more secure and to allow high scalability in your organisation. Plug and play hardware. All hardware from stands, iPads, printers, labels can be supplied. Table Stand Wall Mount Badge Printers With a 12.9” retina display, your front desk will never be the same. iPad Pro now available. 12.9” Retina Display All features ready to go... Select clients. Sine Group Pty Ltd. Visitor & contractor software Privacy, Hosting and Security Whitepaper | 2016 sine.co Sine Security Whitepaper 2 Company Background Sine Group Pty Ltd (ABN 49167296219) is an Australian registered company based in Adelaide, South Australia. Sine operates in many countries globally and provides visitor and contractor management software and services. Our clients range from education, construction, industrial, office, medical and other client sectors. Sine is trusted with global partners such as: • GE, Lend Lease, iag, QBE, P&G, Downer, Sydney Cricket Ground, Allergan, Visy, Stockland • Jones Lang LaSalle – National contractor registration partner across Australia • Knight Frank – Contractor management • Wilson Group – National rollout for all offices • Adelaide Airport • Private & public schools nationally • Many others Sine is backed by private investors and is well capitalised to invest in product and platform, continually improving and updating its products with aspirations to be a sustainable global visitor and contractor management technology group. Sine is also backed by the Commonwealth Government of Australia via the Accelerating Commercialisation funding program: https://www.business.gov.au/assistance/internal-assistance/accelerating- commercialisation Our customers are at the center of our Australian based software engineering team, with customer requirements and industry best practices guiding our product roadmap. All our software engineering is conducted in Australia. Sine Security Whitepaper 3 Our address is: Sine Group Pty Ltd Level 1, 157 The Parade, Norwood, South Australia 5067. • Telephone +61881215956 • Email info@sine.co Privacy Sine treats all visitor data very privately and takes privacy very seriously. Our privacy policy is viewable to all parties at:. http://www.sine.co/privacy Terms of use Sine’s terms of use are published at: http://www.sine.co/terms-of-use Cloud based visitor & contractor management The benefits of cloud based visitor management include: • Central off site data backup – Our reliance on global infrastructure ensures means you are not vulnerable to theft or damage of your visitor sign in book and is available from multiple devices in case of an emergency • Visitor books display private information to other visitors when signing-in. Sine’s iPad app is very private and does not display other visitor detail • Costs of implementation and running are lower than on premise solutions • Integrations with other services – safety, induction, access • Consistency of service Sine Security Whitepaper 4 Reliability In the highly unlikely event of a server outage, all data is kept on the Sine system. We have never lost a customer’s data.  iPad data storage Sine does not store any visitor data on the iPad SinePoint Pro App. In the unlikely event of theft or loss of the iPad, no visitor data will be recoverable from the iPad. Data Security Customer data is stored in separate access-controlled databases per application. Customers with multiple applications are assigned separate databases per application to mitigate the risk of unauthorized access between applications. Application credentials are kept separate from the database and codebase. Hosting Sine is a cloud based visitor management system, hosted with Amazon Web Services (Sydney Region, Australia). Amazon continually manages risk and undergoes recurring assessments to ensure compliance with industry standards. Amazon’s data center operations have been accredited under: • ISO 27001 • SOC 1/SSAE 16/ISAE 3402 (Previously SAS 70 Type II) • PCI Level 1 • FISMA Moderate • Sarbanes-Oxley (SOX) • PCI Amazon security policies https://aws.amazon.com/security “The AWS cloud infrastructure is housed in AWS's highly secure data centers, which utilize Sine Security Whitepaper 5 state-of-the art electronic surveillance and multi-factor access control systems. Data centers are staffed 24x7 by trained security guards, and access is authorized strictly on a least privileged basis. All personnel must be screened when leaving areas that contain customer data. Environmental systems in the datacenters are designed to minimize the impact of disruptions to operations, and multiple geographic regions and Availability Zones allow you to remain resilient in the face of most failure modes, including natural disasters or system failures.” Encryption All data is encrypted at rest on AWS (RDS). At the transport layer, all data is encrypted • TLS from the iPad to CloudFront (AWS) • TLS from CloudFront (AWS) to Sine API • Webhooks are optionally encrypted • Sine uses Amazon S3 encrypted buckets • We host assets such as signed agreements and photos on S3. Sine Architecture Overview Connections All connections are made with HTTPS and SSL. Passwords All passwords are hashed and salted. You can only reset a password, not retrieve it. Additionally, all parties are notified when the email address for a user has been changed. Payments We do not store your credit card information in any database, you directly communicate with PayPal (PCI compliant) or via invoice. Administrator Access Sine Administrator accounts are private, password-protected accounts only accessible by the chosen administrator. Your visitor data is securely held in the cloud and is your private data. We also utilise SSL and encrypt all data transmitted between devices and our server. Sine Security Whitepaper 8 Access to Customer Data Sine staff do not access or interact with customer data or applications as part of normal operations. There may be cases where Sine is requested to interact with customer data or applications at the request of the customer for support purposes or where required by law. Sine may also inspect customer data to debug and troubleshoot platform issues. Staff Access We have a strict policy that Sine staff only access our customer's data when absolutely necessary to ensure account functionality. We log the following: • Deploys and who committed what code • HTTP requests on our admin pages and other pages • All code in production is peer reviewed by at least one other staff member • We have policies that require employees to never store production data on their laptops. Employees are required to use strong passwords. Sine Security Whitepaper 9 Help desk and support Sine enterprise customers enjoy online and telephone support during normal business hours in Australia. Sine Support Centre details are: Live Chat from Sine Dashboard or sine.co support@sine.co +61 81215956 sinehelp