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Home My WebLink AboutCORRESPONDENCE - BID - 7609 ORACLE DATABASE APPLIANCE (6)Corporate Office 124 Maryland Street El Segundo, CA 90245 (310) 337-4400 (310) 388-6089 (fax) www.DynamicSystemsInc.com Issue To: City of Fort Collins 215 N. Mason 3rd Floor Fort Collins, CO 80524-4408 Anthony Sanchez PH: (970) 221-6210 asanchez@fcgov.com End User: City of Fort Collins 215 N. Mason 3rd Floor Fort Collins, CO 80524-4408 Anthony Sanchez PH: (970) 221-6210 asanchez@fcgov.com Donna Rose Account Manager PH: (310) 337-4400 x204 FAX: (310) 388-6089 Donna.Rose@DynamicSystemsInc.com Quotation Information Date: 01/13/2016 Quote: 16-0077 v1 Request: 6298698 (R) OR164227 Delivery Information ETA Date: FOB: Origin Terms: Net 30 Dynamic Systems, Inc. is proposing the following support services solution. The quote is valid until 04/11/2016. CLIN Qty Part Number Service Level Item Description Serial No. / Host Name CSI No. Start Date End Date Tax Price 1 Miscellaneous CLOUD-ASSET-MANAGEMENT: Cloud- based asset tracking tool for hardware and software support life cycles. End-to-end managed cloud services across the organization's I.T. portfolio consisting of business applications, middleware, database and hardware renewals which includes services such as: co-termination, consolidation, renewal management, midterm contract change management features reflective of the data center tech refreshes, and immediate posting of Support Service Year 1, Period 4 (01/16/17 - 04/15/17) $109.88 Total $439.52 Customer Notes: Federally recognized by the SBA as a Women Owned Small Business (WOSB) DUNS Number: 82-506-2813 Federal Tax ID: 95-4528829 Oracle will require continuous support on all equipment. If you elect to add Premier Support, Oracle will require that support services be backdated to the shipment date of the equipment or the last date the equipment was on contract. A reinstatement fee will be applied to any lapse in service. In addition, a recertification fee may apply once the warranty expires or if equipment has been off contract for more than 90 days. Shipping charges are estimated. Dynamic Systems will invoice the actual shipping charge billed by manufacturer. Please reference the Quotation Number on your Purchase Order to ensure faster order processing. All information in this quotation is confidential between Dynamic Systems, Inc. and your organization. State & Local customers: Written notice is required to cancel individual line items or the contract in whole. You are ordering Oracle Premier Support. The following information is required to properly book your support contract with Oracle. Please provide the following on your purchase order: - One (1) Technical Point of Contact (Name of Contact, Physical Address, Email and Tel #) who are authorized to call in for technical support. - Physical Site Address(es) where the hardware will be located. NOTE: If your Hardware is located at multiple sites, please provide the physical address for each system. Oracle Premier Support quotes may contain systems that have both Field Replaceable Units (FRUs) and Customer Replaceable Units (CRUs). FRUs are hardware parts replaced by Oracle authorized and trained personnel, and CRUs are hardware parts to be replaced by customers themselves. If customers would prefer to have Oracle authorized and trained personnel install a CRU part, instead of installing the part themselves, an additional quote for those services will be required. A complete listing of Oracle Technical Support Policies may be found at: http://www.oracle.com/support/policies.html. To ensure accurate and timely booking, Oracle requests a Purchase Order for support services be received 30 days prior to the contract expiration date. Thank you for your business! Page 2 of 2 Quote: 16-0077 v1 Oracle Premier Services – At A Glance SERVERS AND STORAGE SERVER SYSTEMS Fully integrated, single-priced support for systems hardware, integrated software (such as firmware), and Oracle operating systems software (Solaris, Linux and VM) STORAGE SYSTEMS Fully integrated, single priced support for system hardware and integrated software (such as firmware) 24/7 Technical Support from Oracle’s systems experts Remote diagnostic and online service collaboration tools 24/7 Hardware Service Coverage Two-hour Onsite Hardware Response (You must be within an Oracle two-hour service coverage area to receive two-hour response as a standard service) Personalized Proactive Support Tools via My Oracle Support Operating System Updates (servers) Integrated Software (such as Firmware) updates Converged hardware management solution with Oracle Enterprise Manager Ops Center System Lifecycle Policy Receive support for your hardware systems for at least 5 years from last shipment date More Information: www.oracle.com/us/support/premier/servers- storage/overview/index.html OPERATING SYSTEMS Leverage single-price coverage for Oracle's operating systems and virtualization software to get the most out of your Oracle products and gain higher business value. Coverage for any or all of the following • Oracle Solaris • Oracle Enterprise Linux • Oracle VM 24/7 Technical Support • Access to Oracle experts • Lifetime Support • Remote diagnostic tools 24/7 Online Resources • Oracle knowledgebase • Product documentation • Oracle support communities • Best practices Proactive Support Tools • Support alerts • Software update tools • Security resources • Embedded diagnostic tools Software Updates • for Oracle Solaris • for Oracle Enterprise Linux • for Oracle VM • for Integrated software (for example, firmware) Alignment with Oracle Software Support Services • Database • Middleware • Applications More Information: www.oracle.com/us/support/061678.pdf SOFTWARE Software support across the complete stack 24/7 access to Oracle Software experts Feature enhancements and new product releases Security patches, fixes and configuration-specific update recommendations Technical resources, alerts and proactive support tools Lifetime support Data and Application Availability - To maintain critical functions Optimal Performance - To achieve maximum productivity Security - To protect your vital business interests Operational Efficiency - To reduce costs and increase organizational effectiveness Ongoing Competitiveness - To achieve long-term success More Information: www.oracle.com/us/support/premier/software/overview/index.html ENGINEERED SYSTEMS AND SOLUTIONS Oracle hardware and software are engineered to work, be maintained, be updated, and supported together. Fully integrated system support with a single point of accountability. More Information: www.oracle.com/us/support/premier/engineered-systems-solutions/overview/index.html PLATINUM SERVICES for ENGINEERED SYSTEMS AND SOLUTIONS A special entitlement available to Oracle Premier Support customers running certified configurations of Oracle engineered systems. Customers can access enhanced support under their existing support agreement at no extra cost. In addition to receiving Premier Support, qualifying customers also receive: • 24/7 Oracle remote fault monitoring • Industry leading response and restore times • 5 Minute Fault Notification • 15 Minute Restoration or Escalation to Development • 30 Minute Joint Debugging with Development • Patch deployments four times per year More Information: www.oracle.com/us/support/library/oracle-platinum-services-ds-1653256.pdf Oracle’s Premier Support Services are subject to change. Most up-to-date policies may be found at the links above. A complete listing of Oracle Technical Support Policies may be found at: http://www.oracle.com/support/policies.html Oracle Lifetime Support Policies may be found at http://www.oracle.com/us/support/lifetime-support/index.html Revised February 10, 2015 available prorated credits from deletes. $0.00 2 4 X2129A-N B58179- (PREM-SPRT- SYS) Dual rate transceiver: SFP+ SR. Support 1 Gb/sec and 10 Gb/sec dual rate. Oracle Premier Support for Systems. 19486185 04/16/2016 04/15/2017 N $439.52 Subtotal $439.52 Tax $0.00 Total $439.52 Billing Summary Support Service Year 1, Period 1 (04/16/16 - 07/15/16) $109.88 Support Service Year 1, Period 2 (07/16/16 - 10/15/16) $109.88 Support Service Year 1, Period 3 (10/16/16 - 01/15/17) $109.88 Page 1 of 2 Quote: 16-0077 v1