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HomeMy WebLinkAbout378991 ICF INCORPORATED LLC - CONTRACT - AGREEMENT MISC - ICF INCORPORATED LLCPROFESSIONAL SERVICES AGREEMENT ANALYTICS-ENABLED LEAD GEN AND CONTINUOUS ENGAGEMENT PROJECT THIS AGREEMENT made and entered into the day and year set forth below, by and between THE CITY OF FORT COLLINS, COLORADO, a Municipal Corporation, hereinafter referred to as the "City" and ICF Incorporated, LLC, hereinafter referred to as "Professional". WITNESSETH: In consideration of the mutual covenants and obligations herein expressed, it is agreed by and between the parties hereto as follows: 1. Scope of Services. The Professional agrees to provide services in accordance with the scope of services attached hereto as Exhibit A, consisting of sixteen (16) pages, and incorporated herein by this reference. Irrespective of references in Exhibit A to certain named third parties, Professional shall be solely responsible for performance of all duties hereunder. 2. The Work Schedule. The services to be performed pursuant to this Agreement shall be performed in accordance with the Work Schedule included within Exhibit A. 3. Contract Period. The services to be performed pursuant to this Agreement shall be initiated within five (5) days following execution of this Agreement. Services shall be completed no later than April 31, 2016. Time is of the essence. Any extensions of the time limit set forth above must be agreed upon in writing by the parties hereto. 4. Early Termination by City. Notwithstanding the time periods contained herein, either Party may terminate this Agreement at any time without cause by providing fifteen (15) days prior written notice of termination to the other Party. Such notice shall be delivered at least fifteen (15) days prior to the termination date contained in said notice unless otherwise agreed in writing by the parties. All notices provided under this Agreement shall be effective when mailed, postage prepaid and sent to the following addresses: Professional: City: Copy to: ICF Incorporated, LLC Attn: Anthony Chau 9300 Lee Highway Fairfax, VA 22031-1207 City of Fort Collins Attn: John Phelan PO Box 580 Fort Collins, CO 80522 City of Fort Collins Attn: Purchasing Dept. PO Box 580 Fort Collins, CO 80522 In the event of any such early termination, the Professional shall be paid for services rendered prior to the date of termination, subject only to the Professional’s performance of its obligations being in accordance with this Agreement. Such payment shall be the Professional's sole right and remedy for such termination. 5. Project Indemnity and Insurance Responsibility. The Professional shall be responsible for the professional quality, technical accuracy, timely completion and the coordination of all DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 services rendered by the Professional as more fully described in the Scope of Work. These services may include but are not limited to analysis, documentation, report development, configuration, scripting, reports, modules, workflow processes, configuration, deployment, permits, scripting and testing. Professional shall without additional compensation, promptly remedy and correct any errors, omissions, or other deficiencies. The Professional shall indemnify, save and hold harmless the City, its officers and employees in accordance with Colorado law, from all damages whatsoever claimed by third parties against the City; and for the City's costs and reasonable attorney’s fees, arising directly or indirectly out of the Professional's negligent performance of any of the services furnished under this Agreement. The Professional shall maintain insurance in accordance with Exhibit B consisting of one (1) page, attached hereto and incorporated herein. 6. Compensation In consideration of the services to be performed pursuant to this Agreement, the City agrees to pay Professional in accordance with Exhibit A. All such fees and costs shall not exceed one hundred eighty nine thousand dollars ($189,000). Monthly partial payments based upon the Professional's billings and itemized statements are permissible. The amounts of all such partial payments shall be based upon the Professional's City-verified progress in completing the services to be performed pursuant hereto and upon the City's approval of the Professional's actual reimbursable expenses. Final payment shall be made following acceptance of the work by the City. Upon final payment, all designs, plans, reports, specifications, drawings, and other services rendered by the Professional shall become the sole property of the City. 7. City Representative. The City will designate, prior to commencement of work, its project representative who shall make, within the scope of his or her authority, all necessary and proper decisions with reference to the project. All requests for contract interpretations, change orders, and other clarification or instruction shall be directed to the City Representative. 8. Monthly Report. Within fifteen (15) days after the end of each month, Professional is required to provide the City Representative with a written report of the status of the work with respect to the Scope of Services, Work Schedule, and other material information. Failure to provide any required monthly report may, at the option of the City, suspend the processing of any partial payment request. 9. Independent Contractor. The services to be performed by Professional are those of an independent contractor and not of an employee of the City of Fort Collins. The City shall not be responsible for withholding any portion of Professional's compensation hereunder for the payment of FICA, Workers' Compensation, other taxes or benefits or for any other purpose. 10. Personal Services. It is understood that the City enters into this Agreement based on the special abilities of the Professional and that this Agreement shall be considered as an agreement for personal services. Accordingly, the Professional shall neither assign any DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 responsibilities nor delegate any duties arising under this Agreement without the prior written consent of the City. 11. Subcontractors. Service Provider may not subcontract any of the Work set forth in the Exhibit A, Statement of Work without the prior written consent of the City, which shall not be unreasonably withheld. The City acknowledges and consents to Service Provider subcontracting certain Work hereunder to First Fuel. For any of the Work subcontracted hereunder, the following provisions shall apply: (a) the subcontractor must be a reputable, qualified firm with an established record of successful performance in its respective trade performing identical or substantially similar work, (b) the subcontractor will be required to comply with all applicable terms of this Agreement, (c) the subcontract will not create any contractual relationship between any such subcontractor and the City, nor will it obligate the City to pay or see to the payment of any subcontractor, and (d) the work of the subcontractor will be subject to inspection by the City to the same extent as the work of the Service Provider. 12. Acceptance Not Waiver. The City's approval of drawings, designs, plans, specifications, reports, and incidental work or materials furnished hereunder shall not in any way relieve the Professional of responsibility for the quality or technical accuracy of the work. The City's approval or acceptance of, or payment for, any of the services shall not be construed to operate as a waiver of any rights or benefits provided to the City under this Agreement. 13. Default. Each and every term and condition hereof shall be deemed to be a material element of this Agreement. In the event either party should fail or refuse to perform according to the terms of this agreement, such party may be declared in default. 14. Remedies. In the event a party has been declared in default, such defaulting party shall be allowed a period of ten (10) days within which to cure said default. In the event the default remains uncorrected, the party declaring default may elect to (a) terminate the Agreement and seek damages; (b) treat the Agreement as continuing and require specific performance; or (c) avail himself of any other remedy at law or equity. If the non- defaulting party commences legal or equitable actions against the defaulting party, the defaulting party shall be liable to the non-defaulting party for the non-defaulting party's reasonable attorney fees and costs incurred because of the default. 15. Binding Effect. This writing, together with the exhibits hereto, constitutes the entire agreement between the parties and shall be binding upon said parties, their officers, employees, agents and assigns and shall inure to the benefit of the respective survivors, heirs, personal representatives, successors and assigns of said parties. 16. Law/Severability. The laws of the State of Colorado shall govern the construction, interpretation, execution and enforcement of this Agreement. In the event any provision of this Agreement shall be held invalid or unenforceable by any court of competent jurisdiction, such holding shall not invalidate or render unenforceable any other provision DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 of this Agreement. 17. Prohibition Against Employing Illegal Aliens. Pursuant to Section 8-17.5-101, C.R.S., et. seq., Professional represents and agrees that: a. As of the date of this Agreement: 1. Professional does not knowingly employ or contract with an illegal alien who will perform work under this Agreement; and 2. Professional will participate in either the e-Verify program created in Public Law 208, 104th Congress, as amended, and expanded in Public Law 156, 108th Congress, as amended, administered by the United States Department of Homeland Security (the “e-Verify Program”) or the Department Program (the “Department Program”), an employment verification program established pursuant to Section 8-17.5-102(5)(c) C.R.S. in order to confirm the employment eligibility of all newly hired employees to perform work under this Agreement. b. Professional shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or knowingly enter into a contract with a subcontractor that knowingly employs or contracts with an illegal alien to perform work under this Agreement. c. Professional is prohibited from using the e-Verify Program or Department Program procedures to undertake pre-employment screening of job applicants while this Agreement is being performed. d. If Professional obtains actual knowledge that a subcontractor performing work under this Agreement knowingly employs or contracts with an illegal alien, Professional shall: 1. Notify such subcontractor and the City within three days that Professional has actual knowledge that the subcontractor is employing or contracting with an illegal alien; and 2. Terminate the subcontract with the subcontractor if within three days of receiving the notice required pursuant to this section the subcontractor does not cease employing or contracting with the illegal alien; except that Professional shall not terminate the contract with the subcontractor if during such three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. e. Professional shall comply with any reasonable request by the Colorado Department of Labor and Employment (the “Department”) made in the course of an investigation that the Department undertakes or is undertaking pursuant to the authority established in Subsection 8-17.5-102 (5), C.R.S. f. If Professional violates any provision of this Agreement pertaining to the duties imposed by Subsection 8-17.5-102, C.R.S. the City may terminate this Agreement. If this Agreement is so terminated, Professional shall be liable for actual and consequential damages to the City arising out of Professional’s violation of Subsection DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 8-17.5-102, C.R.S. g. The City will notify the Office of the Secretary of State if Professional violates this provision of this Agreement and the City terminates the Agreement for such breach. 18. Red Flags Rules. Professional must implement reasonable policies and procedures to detect, prevent and mitigate the risk of identity theft in compliance with the Identity Theft Red Flags Rules found at 16 Code of Federal Regulations part 681. Further, Professional must take appropriate steps to mitigate identity theft if it occurs with one or more of the City’s covered accounts and must as expeditiously as possible notify the City in writing of significant breaches of security or Red Flags to the Utilities or the Privacy Committee. 19. Warranty. Professional warrants that the services provided shall materially conform to all requirements of this Agreement and the Statement of Work and that it shall perform its services in a competent and professional manner. This warranty shall continue for twelve (12) months following final acceptance. 20. Limitation of Liability. NOTWITHSTANDING ANYTHING HEREIN TO THE CONTRARY, IN NO EVENT SHALL EITHER PARTY BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES WHATSOEVER (INCLUDING BUT NOT LIMITED TO LOST PROFITS OR INTERRUPTION OF BUSINESS) ARISING OUT OF OR RELATED TO, OR OTHERWISE IN CONNECTION WITH THE SERVICES PROVIDED UNDER THIS AGREEMENT, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. To the extent a liability claim exceeds the amounts recoverable under the Professional’s insurance policy, the Professional’s liability shall not exceed two (2) times the fees paid. 21. Special Provisions. Special provisions or conditions relating to the services to be performed pursuant to this Agreement are set forth in Exhibit C – Confidentiality and Exhibit D - Fort Collins Expense Guidelines, consisting of one (1) page and two (2) pages respectively, attached hereto and incorporated herein by this reference. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 THE CITY OF FORT COLLINS, COLORADO By: Gerry Paul Purchasing Director DATE: ATTEST: City Clerk APPROVED AS TO FORM: Assistant City Attorney ICF INCORPORATED, LLC By: Printed: Title: Date: DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 10/23/2015 Director, Contracts Jeffrey Beckner 10/26/2015 EXHIBIT A SCOPE OF WORK ANALYTICS-ENABLED LEAD GEN AND CONTINUOUS ENGAGEMENT PROJECT PROJECT DEVELOPMENT - SCOPE AND APPROACH PROJECT BACKGROUND ICF currently provides the SIMS software platform and services to Ft. Collins to provide customer segmentation and propensity analysis. In order to extend the SIMS platform’s capabilities, ICF has procured a Software-as-a Service (SaaS) annual subscription for FirstFuel’s Remote Building Analytics platform. Part of this subscription will be used for the Ft. Collins project consisting of 60 buildings, which will be targeted using both the SIMS and FirstFuel software and then provided with remote building audits to drive adoption of Energy Conservation Measures (ECMs) by commercial customers. This extended solution will provide scalable, analytics-enabled portfolio screening, energy use analysis for operational, retrofit measures, peak demand reduction, and performance monitoring at the individual building and portfolio level. FirstFuel’s analytics are designed to target, identify, prioritize, analyze and monitor Energy Conservation Measures (ECM’s) across all major end- uses in order to help Ft. Collins’ programs achieve savings more broadly and cost-effectively. Through remote energy audits of hundreds of millions of square feet, the FirstFuel platform enables the end user to identify ECM’s across diverse major end uses including cooling, heating, lighting, plug load, pumps, ventilation, etc. This program will be agnostic in terms of ECM end-uses, as well as geographies and operational savings vs. retrofits, and will focus on analytics-based identification of the best opportunities to reduce energy. PROJECT RATIONALE AND OBJECTIVE The rationale for this project is driven by long-standing barriers to cost-effectively scaling EE program participation across a sizable percentage of commercial customers. Lower than ideal participation rates are often driven in large part by challenges related to (1) achieving scale in targeting high potential customers, (2) driving customer commitment and action; and (3) achieving ongoing, continuous engagement around efficiency. In response, ICF and FirstFuel have proposed a highly innovative, scalable analytics-enabled lead gen and continuous engagement solution for Ft. Collins’s commercial segment to lift participation and increase savings per customer across major Resource Programs. The main project objective is to utilize Ft. Collins customers’ electricity interval meter (and other customer data, where applicable) to rapidly and cost-effectively qualify a large volume of high-potential efficiency customers and measures to participate in a variety of existing resource programs. The project is designed to be largely agnostic to customer-type, end-uses, and types of savings, this highly-qualified customer funnel will help accelerate the pace, scope, and scale of commercial efficiency activity by Ft. Collins. In addition, to target identification, this programmatic approach seamlessly blends online and offline capabilities to continuously engage these customers across time to deliver deep, sustained energy savings. PROJECT OVERVIEW For this project, ICF will utilize Ft. Collins customers’ electricity interval meter and other business data to apply its Portfolio Screening in the commercial segment through a market- leading approach to portfolio efficiency screening. Portfolio Screening will score and rank up to 1,000 buildings based on energy savings potential to prioritize customer targeting, outreach, DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 and program recruiting. More specifically, this approach will generate highly qualified leads for both operational and retrofit savings measures for targeting by ICF’s staff. High-potential customers that ICF successfully engages will be short-listed to receive remote audits that reveal specific operational and retrofit energy conservation measures (ECMs) across diverse major end uses including cooling, heating, lighting, plug load, pumps, ventilation, etc. This technically validated remote audit will reduce the time and cost associated with on-site technical analysis, while simultaneously improving post-audit engagement of customers. Ft. Collins customers will be supported through the commitment and action process by a number of online and offline capabilities. In addition to a white-labeled Efficiency Web Site that provides audit result access, ICF engineers will lead a webinar to present and engage the customer with remote audit results and highlight opportunities for savings along with the account managers and/or trade allies, where applicable. When questions regarding the audit findings and recommended EE measures arise, ICF engineers provide ongoing support and detailed expert interpretation of results. For customers that take action, the remote performance monitoring will enable customers to track the impact of their actions across time and provide regular reporting of ongoing usage. This ensures continuous customer engagement towards efficiency and energy reduction. In addition, Remote Performance Monitoring can be used by ICF/Ft. Collins to track portfolio- wide savings and improve net-to-gross calculations across Ft. Collins Resource programs. ICF’s program approach aims to demonstrate a dramatic step-change improvement in commercial efficiency targeting, prioritization, engagement, and continuous efficiency across Ft. Collins’s commercial customer segment – and thereby demonstrate how the program could expand to a greater scale in 2016 and beyond. PROJECT METRICS Ft. Collins is looking at this project to demonstrate that remote analytics and analytics-enabled programmatic design can provide an accelerated cost-effective process for generating energy efficiency leads, conducting detailed site analysis, and engaging customers to realize energy savings on a large scale. The pre-approved project metrics defined by Ft. Collins/ICF include the following below. These metrics will be further refined during project kickoff and monitored through pilot duration:  Improved overall customer commitment levels (near-term) and resource program participation lift (medium-term) vs. traditional approaches.  Improved levels of deeper, more persistent savings from participating or previously engaged customers vs. traditional approaches  Improved acquisition cost and personnel efficiency against specific program performance/cost effectiveness metrics  Improved customer engagement experience and satisfaction vs. traditional approaches (potential to test with survey of customer experience through project)  Validation of ability to cost-effectively scale into larger Phase 2 program, potentially expanded across all Ft. Collins C&I customers Analytics-Enabled Outputs and Timing: The following includes major project outputs and associated timing. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 1. Through Portfolio Screening, FirstFuel will analyze, score, rank and sort up to 1,000 buildings using interval data, site address, and past energy efficiency program participation data within 45 days of receipt of interval data. The output of that screening will be a sorted and scored list of buildings that will allow ICF to identify customers with both high potential savings opportunities and high likelihood to take action and implement measures. The screening results will allow for a deeper understanding of Ft. Collins customers including the following:  Number of customers within each segment  Number of customers within each major rate classification  Savings estimates by customer segment  Savings estimates by region or zip code 2. Through Remote Energy Audit, FirstFuel will generate remote audits on 60 buildings. Audits will identify both operational and retrofit savings measures and results will be shared with Ft. Collins, Ft. Collins Account Managers, and building representatives through a 60 minute Efficiency Planning webinar for each customer. The audit results will be presented on a white-labeled efficiency web site, which will be provided to the customer (via unique log-in credentials) for future reference. 3. Through Remote Performance Monitoring, FirstFuel will remotely monitor the energy performance and savings for 60 buildings in 2015 for a period of one year from building publishing. This solution will be provided to customers via the same efficiency web site as FirstAdvisor, and initialized after initial project commitment. PROJECT SCOPE To support the objectives, outputs, and timing described in the sections above, ICF will provide the following services: Program Development/Setup: ICF’s primary objective is to create a program framework and project management plan. ICF staff with work closely with Ft. Collins to ensure that project implementation is expertly planned and supports common goals. Data Processing: FirstFuel will provide Ft. Collins with a Technical Engagement document that lists the specifications for data delivery and work with ICF technical staff to ensure smooth data ETL (extract, transfer, load). This document will be coupled with an initial meeting for technical detail alignment. Product and Web Site Training: ICF will provide up to 2 remote training sessions for Ft. Collins program staff, Account Managers, and other support staff in order to ensure seamless program integration. Portfolio Screening: Portfolio Screening will be used to rapidly and remotely analyze thousands of buildings in order to develop a comprehensive roadmap to target the best opportunities. Remote Energy Auditing: Remote Energy Audit will identify energy savings measures, both retrofit and operational, that the ICF can target for implementation. This audit will be DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 housed on a Ft. Collins-branded Efficiency Web Site, and FirstFuel and ICF may mutually define limited number of fields for transfer into CRM systems. Remote Performance Monitoring: Remote Performance Monitoring will deliver ongoing energy usage monitoring using a regular feed of interval data from ICF, to identify realized savings, potential anomalies or other buildings changes, and other useful information about building performance after measures are installed. Additional Support: At ICF request, FirstFuel will assist ICF, its agents, and building representatives in ensuring seamless integration with the FirstFuel platform to maximize its benefit. PROJECT TASKS ICF will complete the Work required to achieve project goals. Work will include the following tasks: Task 1 – Project Ramp-up: This task involves activities related to kicking off the project with key project sponsors and involved parties such as the Account Managers, Data Acquisition personnel and Project Team members. Activities in this task include: A. Complete Technical Integration Meeting(s) and Technical Engagement Document: ICF will conduct a meeting to discuss the technical components of the project related to the creation of the two data files (building and customer usage) and the transmission of the files utilizing a secure file transmission method from ICF to the identified FirstFuel server. The agreements reached in that meeting will be documented in a Technical Engagement document that will be provided to ICF. B. Develop Complete Project Implementation Plan: ICF will create a complete project implementation plan including critical path and all identified tasks and deliverables identified in this document. C. Plan and Conduct Kick-off Meeting: ICF will plan and conduct a project kick-off meeting along with project resources to describe project goals and key deliverables along with the required resource roles and responsibilities. Task 2 – Data Prep, Transfer and Validation: This task involves the activities related to the data transmission from ICF to FirstFuel. Details on data specifications are provided in Appendix C. This project requires Ft. Collins to provide ICF and FirstFuel with at least one year of continuous electric consumption data at intervals of 5, 15, 30 or 60 minutes for each of the selected sites. In addition, Ft. Collins also needs to provide monthly update files for the sites selected for the detailed audits. Activities in this task include: A. Verify “Test File” Data Transfer: FirstFuel will participate with ICF to test the transfer of 2 test data files from ICF to FirstFuel using the approved transfer protocol required by ICF. FirstFuel will be required to supply ICF with the details regarding the “Transfer To” location and security measures. If issues are encountered then FirstFuel will work with ICF during the period of time required to correct any data transmission issues and will provide final verification that the 2 files have been received and can be utilized for processing. B. Validate “Test Data” Format: FirstFuel will provide validation that the test data files contain expected data fields in the approved format. If issues are encountered then FirstFuel will work with ICF during the period of time required to correct any data format issues and will DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 provide a final verification that the files received met the agreed upon standards consistent with the Technical Engagement document. C. Verify Full File Data Transfer: FirstFuel will participate with ICF to ensure the transfer of the actual file(s) for the customer sites, including the file(s) for the 12 months of energy consumption data and the file(s) for the building identification data. If issues are encountered then FirstFuel will work with ICF during the period of time required to correct any data transmission issues and will provide final verification that the files have been received and can be utilized for processing. ICF will provide the building and customer usage files in the defined format. D. Validate Actual Data Format: FirstFuel will provide validation that the actual file(s) for the customer sites; including the file(s) for the 12 months of energy consumption data and the file(s) for the building identification data contain the expected data fields in the approved format. If issues are encountered then FirstFuel will work with ICF for the period of time required to correct any data format issues and will provide final verification that the files received meet the agreed upon standards consistent with the Technical Engagement document. Task 3 – Web Site and PDF Configurations: This task involves the activities required to create a specific ICF/Ft. Collins branded version of the FirstFuel Website utilizing the published ICF/Ft. Collins Style Guide. See Appendix B. Activities in this task include: A. Deliver Initial Version of FirstFuel Website with ICF/Ft. Collins Style Updates: FirstFuel will create an initial version of their wesite that is branded specifically to ICF/Ft. Collins standards. ICF/Ft. Collins will review the site and identify any additional changes that are required before the site can be approved. B. Deliver Final Version of FirstFuel Website with Requested ICF/Ft. Collins Updates: FirstFuel will modify their ICF/Ft. Collins branded version of their website to meet the additional changes requested by ICF/Ft. Collins’s review of the initial version. Task 4 – Portfolio Screening Results: This task involves the activities related to FirstFuel performing initial screenings on the customer sites that ICF provides the years’ worth of interval data for along with the building identification information. Activities in this task include: A. Complete Portfolio Screening and Deliver Results to ICF/Ft. Collins: The screening results will be provided to ICF/Ft. Collins in an Excel file and supporting PowerPoint deck. The sites will be scored and subsequently rank ordered by potential for kWh savings. The fields returned will be site name, address, and city, total kWh, total KW and a score (similar to a credit score). ICF/Ft. Collins will use this file to select the sites for auditing by FirstFuel using Remote Energy Audit.  FirstFuel has agreed to screen up to 1,000 sites.  ICF/Ft. Collins can decide if any sites need to be excluded and shall notify FirstFuel. B. Review Results and Determine Propensity to Act: FirstFuel will review the high value candidates with ICF/Ft. Collins to determine which sites should be selected to receive the detailed audit using Remote Energy Audit. FirstFuel will work with ICF to select sites that have customers that are likely to have high “Propensity to Act” on any identified efficiency opportunities in a timely manner. Propensity to Act may include customers who do not have known organization impediments, do not have existing projects in motion, are not involved in DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 competing programs or interest, etc. In addition, ICF may wish to consider data availability, geography, target segments, customer rate class, etc. Task 5 – Remote Energy Audits: This task involves the activities related to FirstFuel performing Remote Energy Audits for the sites chosen by ICF/Ft. Collins. Each Remote Energy Audit will be performed once for each building at the time that it is requested by ICF. The results will be published on an ICF/Ft. Collins-branded version of the FirstFuel Efficiency Web Site. In addition, a PDF output can be created by ICF as needed from the web site. Activities in this task include: A. Complete Remote Energy Audits and Post Results on FirstFuel Web Site: The remote energy audit is a software-based tool for remotely assessing energy use in a facility. It utilizes proprietary statistical methods and advanced data analytics to provide building- specific performance benchmarks. The analytics are applied remotely, requiring no on- site visits; devices or connectivity to building systems, relying instead on time-frequency based interval consumption and weather data paired with building data aggregated from many public sources.  The remote energy audit features include: Observations: The platform allows for the ICF energy engineer to add custom observations related to each building. These observations can be used to describe the building, its operations or other specific characteristics such as installed equipment.  Building Energy Load Disaggregation: End-use disaggregation of commercial and institutional buildings, and comparison against comparable buildings by size, region and type to quickly prioritize opportunities across large portfolios of buildings.  Energy Measure Opportunities: The platform allows the ICF energy engineer to add their own customized recommendations for each building including operational improvements and retrofit recommendations that includes savings potential.  Foundational analysis - with charts and explanation - via web site: These analyses of operational/occupancy, weather, daily, monthly, annual and end-use electric consumption patterns of the building may be used by ICF to further analyze and improve the performance of the buildings. Task 6 – FirstAdvisor Platform Training: This training consists of the following modules:  (1) Introduction to the FirstFuel platform: This interactive session will provide an in- depth review of the analytics tools within the FirstAdvisor product suite. Participants will be encouraged to ask questions and participate actively in the review session.  (2) Software-based access and protocols: FirstFuel will train ICF and Fort Collins staff on how to use the energy web site, including adding/deleting users, accessing the analytics tools, user administrative rights and other software protocols  (3) In-depth interpretation and delivery training for ICF engineering staff: FirstFuel will provide training on the process of adding building observations and adding and modifying ECMs. FirstFuel will train the team to interpret and deliver ECM recommendations to customers. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370  (4) Engagement tools for customers: FirstFuel will review and update the building analytics customer engagement workflow and help program staff understand the entire suite of engagement tools for customers. This includes but is not limited to: Building Summary Reports, Portfolio reports, and other reporting assets that can be utilized to engage customers. Through this session, FirstFuel, ICF, and Fort Collins will strategize about the best ways to engage customers through this toolset. Task 7 –Customer Webinars: This task involves activities related the preparation for, scheduling and conducting of the webinars with customers for the first set of Remote Energy Audits. Activities in this task include: A. Review Customer Engagement Webinar: FirstFuel will review its webinar script and web site with ICF prior to the first customer engagement webinar. The script may be altered collaboratively based on the common engagement methods used by the ICF engineers. ICF will approve the final script prior to the first webinar. B. Schedule Webinar: ICF Project Team members will schedule the webinars to review the Remote Energy Audit results with customers. At least 48 hours’ notice is required for buildings that have already been published to the FirstAdvisor site with complete Remote Energy Audit results. ICF recommends that the webinars be scheduled to include all relevant customer contacts, including key decision makers (CFO, energy manager), building experts (building or facilities managers) and relevant mechanical or controls contractors. This will help to ensure that the time is used expediently to both validate the Remote Energy Audit and to create action by those empowered to make decisions. C. Conduct Webinar: ICF energy engineers will present the results to each customer via a webinar. ICF will provide detailed support by interpreting the remote audit results for each customer to ensure they can corroborate the actions necessary to reduce energy consumption and operating costs. D. Record Results of Webinar: ICF will update results from the webinars related to the customers expressed interest or commitment to one or more energy savings actions at their site. The actions may include both operational and retrofit actions. The actions will be recorded in the “My Plan” section of the FirstFuel Efficiency Web Site. In addition FirstFuel will update the overall Remote Energy Audit with any new information of assumptions that have been agreed to during the webinar. This will ensure that going forward, the Remote Energy Audit results are completely accurate and up to date, and have achieved consensus among the relevant users. E. Project Completion: The project is considered completed when all sixty (60) FirstFuel audit presentations (either via Webinar or in person at ICF’s discretion) have been delivered. Task 8 – Remote Performance Monitoring: This task involves the activities related to ICF establishing and activating remote monitoring for customers implementing efficiency actions. ICF will provide monthly energy usage sync-up files to FirstFuel, which will be utilized to update results shown on the ICF version of the FirstFuel Website. ICF will be notified of the updates. FirstFuel will update the site with the actual electric consumption for the buildings following the initial benchmarking period. The actual consumption will be compared to the consumption baseline to understand if the building is performing “worse than”, “better than”, or “as” anticipated, and to estimate the size of the difference. The activities in this task include: A. Verify Full File Data Transfer of Monthly Sync-up File: ICF will ensure the transfer of the actual monthly, weekly, or daily synch-up file(s) of energy consumption data for the DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 customer sites that received a Remote Energy Audit. If issues are encountered then FirstFuel will work with ICF during the period of time required to correct any data transmission issues and will provide final verification that the files have been received and can be utilized for processing. B. Validate Actual Data Format of Monthly Sync-up File: FirstFuel will provide validation that the actual file(s) of energy consumption data for the customer sites that received a Remote Energy Audit contain the expected data fields in the approved format. If issues are encountered then FirstFuel will work with ICF for the period of time required to correct any data format issues and will provide final verification that the files received meet the agreed upon standards consistent with the Technical Engagement document. C. Send ICF Confirmation of Monthly File Processing: FirstFuel will provide ICF confirmation that the monthly energy consumption data has been processed and results have been posted to the FirstFuel Efficiency Web Site. D. Assist in the Development of a Post Project Customer Survey: ICF will assist in the development of a post project survey that will be sent to all contacted customers to gage pilot project feedback from customers. The survey will be sent out and managed by Utilities. Task 9 – Platform Support Services & Delivery: FirstFuel training and support is designed to enable ICF to drive participation and savings by helping ICF and its utility customers make the connections between the information in the FirstAdvisor product suite and concrete, energy savings actions. For each utility deployment, ICF will be entitled to: A. Energy Web Site  Cloud-based hosting of FirstAdvisor analytics: FirstFuel will host the web-based platform for ICF for the term of this contract.  User protocols: Upon direction by ICF staff, FirstFuel will add/delete web site users and update user data through the term of this contract.  Technical support: FirstFuel will provide email and/or phone-based support for any technical maintenance issues related to the energy web site hosting and associated reporting/exporting tools through the term of this contract  Future Software Updates: Updates to FirstFuel web site including technical updates to the software analytics platform (i.e., new features, functions, releases) and building-specific updates (i.e., data or information changes specific to buildings based on new or updated information) will occur automatically through the term of this contract B. Engineering Support The platform will provide standard building engineering in support of the generation of the Remote Energy Audit and/or resulting configured reports, e.g. initial observations, assumptions, building characteristics and recommendations. FirstFuel will make available an energy engineer to review ICF generated analyses prior to customer presentation of Remote Energy Audit results. PROJECT TIMELINE AND PAYMENT SCHEDULE ICF will work aggressively to meet the timeline described below (the “Project Timeline”). However, any delay in interactions, response, or input from Client may impact the collective team’s ability to meet key milestones and deliverables, and could ultimately affect the overall DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Project Timeline and fees. The following is a list of tasks within each phase of the project based on the Parties’ understanding of the scope of the project at the time of this SOW. INVOICING AND PAYMENT ICF will invoice client in accordance with the following invoicing schedule. Payment terms are net 30 days from date of invoice. Invoicing Schedule Invoice Date Amount October 2015 $ 31,500 November 2015 $ 31,500 December 2015 $ 31,500 January 2016 $ 31,500 February 2016 $ 31,500 March 2016 $ 31,500 TOTAL PRICE $ 189,000 TASK SCHEDULE ICF and FirstFuel will provide the following deliverables as part of the Work required to achieve the project: Description Task Details Due Date Task 1: Project Ramp-up 1A. Complete Technical Integration Meeting(s) and Document Technical Engagement Contract execution+ 10 calendar days 1B. Develop Complete Project Implementation Plan Contract execution + 10 calendar days 1C. Plan and Conduct Kick-off Meeting Contract execution + 10 calendar days Task 2: Data Prep, Transfer and Validation 2A. Verify “Test File” Data Transfer Contract execution + 10 calendar days (Dependent on ICF IT resource availability.) 2B. Validate “Test Data” Format Contract execution + 15 calendar days 2C. Verify Full File Data Transfer Contract execution + 20 calendar days (Dependent on ICF transmission of the file(s)) 2D. Validate Actual Data Format Contract execution + 25 calendar days DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Description Task Details Due Date Task 3: FirstFuel Website Modifications 3A. Deliver Initial Version of FirstFuel Website with ICF style Updates Contract execution + 45 calendar days 3B. Deliver Final Version of FirstFuel Website with Requested ICF Updates 45 calendar days + receipt of ICF requested changes Task 4: Portfolio Screening Results 4A. Complete Portfolio Screening and Deliver Results to ICF 45 calendar days from receipt of energy data + task 1 & 2 completion 4B. Review Results and Determine Propensity to Act 5 calendar days + task 4A completion 4C. Building Selection by ICF 14 days from delivery of Portfolio Screening results. Task 5: Remote Energy Audit 5A. Complete Remote Energy Audit and Post Results on FirstFuel Website 45 calendar days + ICF selection of sites Task 6: ICF Training 6A. Develop ICF Training for Remote Energy Audit Results Contract execution + 50 calendar days 6B. Deliver Training for Remote Energy Audit Results 10 calendar days + task 5 completion Task 7: Customer Webinars 7A. Review Customer Engagement Webinar with ICF 40 calendar days + task 6B completion 7B. Review Results with ICF AMs 30 minutes prior to each scheduled webinar 7C. Conduct Webinars 1 Hour Webinar Per Site Per Agreed Upon Schedule with ICF 7D. Record Results of Webinars 1 calendar day + completion of each webinar 7E. Post Webinar Debrief 30 minutes after each scheduled webinar Task 8: Remote Performance Monitoring 12A. Verify Full File Data Transfer of Description Task Details Due Date 13C. Provide On-line Hosting of Site Analysis 1 year from the delivery of Remote Energy Audit results for each set (3 sets so 3 dates) 13D. Provide Project Reporting Monthly from start of customer webinars 13E. Technical Support of Website Contract execution through end of contract Invoices are to be paid Net 30. PROJECT ASSUMPTIONS AND EXCLUSIONS This section lists known assumptions and constraints that may impact the scope of the Services, the fees, and Project Timeline. Should any of the assumptions listed below change during the term of this SOW, Client recognizes that the Project Timeline and fees may be affected. General Assumptions 1. Client will provide one (1) authorized point of contact for project management, approvals, and communications on the Client side. 2. Fort Collins will assist ICF’s team in recruiting participants and scheduling webinars to deliver audit results. 3. ICF’s team will deliver audit results remotely, but may, at their discretion, schedule 2-3 trips to deliver audit presentations onsite. 4. ICF will source a team for production once the SOW is fully executed. 5. Staff may be added or removed based on project requirements. ICF cannot guarantee availability of resources or a firm deliverable date until a signed SOW is received from the Client. 6. Lengthy delays in receiving the Client Program Manager’s review and approval of ICF deliverables may result in extended delivery dates and additional cost. 7. Deliverables Acceptance Procedure This project will include numerous formal and informal deliverables over the period of performance. Some deliverables are more substantial while other deliverables will be smaller in scope. The acceptance procedure for all formal Deliverables outlined in this SOW will be as follows. A. ICF will work with Client personnel to gather input and review draft Deliverables B. When complete, final Deliverables will be reviewed and signed off by Client utilizing a mutually agreed Acceptance Form. C. The Acceptance Form should be physically signed (or electronically signed) indicating approval or disapproval within ten (10) business days. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 D. If Client is not able to approve a Deliverable, Client will provide ICF with a description of why the Deliverable cannot be approved. If required, the parties will meet to discuss the deficiency of the Deliverable in detail. 8. Client will provide ICF with access to all applicable systems, applications, and data. Client subject matter experts will be available for meetings within a reasonable time upon request. 9. ICF travel costs for the kickoff meeting are included in the setup fee. ICF will only seek reimbursement for travel to address material scope beyond the standard deployment or if Client requests additional onsite visits after the kickoff. ICF has included some discretionary budget for 2-3 trips to Fort Collins to conduct onsite audit delivery if the program team is able to schedule enough presentations (approximately 5 to 10) over the course of several days to justify the trip. 10. Client will ensure that appropriate expertise is available to answer questions about the source and quality of the Client’s datasets. 11. The Client will assign appropriately qualified and authorized staff to key project roles. 12. Deliverables and project schedule depend on timely review and input from various stakeholders. ICF and the Client will jointly define review dates as part of the work plan and will work to mitigate potential schedule risk that could arise from delays in review and comments. 13. It is mutually understood that business requirements, resources and dates may change subject to the applicable terms of this SOW and that any such material change requested by the Client or as a result of the Client’s inability to provide agreed upon resources and to perform its other responsibilities set forth herein or the result of Client errors or omissions may result in a Change Order in accordance with the Change Order Procedure defined in accordance with Appendix A to the SOW. ICF AND CLIENT CONTACTS Client and ICF agree that the individuals listed below have full authority to direct and provide feedback relating to the Services described in this SOW. ICF Project Manager Client Project Manager Name: Jeff Soplop Kelley Gonzales, CEA, CEM, CDSM Title: Principal Sr. Energy Services Engineer Phone: 303-579-4198 970-221-6857 E-mail: Jeff.soplop@icfi.com kgonzales@fcgov.com DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Professional Services Agreement Page 19 of 26 Appendix A – Change Requests For the duration of the SOW, ICF or Client may request a change to the scope or nature of the services described in the SOW (the “Change Request”). ICF shall have no obligation to commence work, nor shall Client have any obligation to pay ICF, in connection with any change until the fee and or schedule impact of the change is agreed upon, in writing, and executed by both ICF and Client. If Client requests a change, ICF shall submit a Change Request, which will describe, in sufficient detail the impact the requested changes will have on schedule and fees as well as on the Services and Deliverables. If ICF initiates the Change Request the rationale for the change will also be included in the description. No change shall be effective unless it is in writing and signed by Client and ICF. Change Request Process If a Change Request becomes necessary, the steps involved are: • The ICF Program Account Manager or Program Executive provides Client management with a change request document that will serve as the basis for an amendment to the SOW. • If the change is approved, Client and ICF shall execute the SOW amendment, which will authorize the work and indicate any additional fees associated with implementation. • If the Parties do not agree upon a Change Request, the content of any such Change Request shall not become a part of the Services or Deliverables delivered by ICF. • If the Parties do agree upon the Change Request, the Project work plan will be updated in accordance with the approved Change Request. • Pricing for services provided for in the Change Request will be defined at the time of the Change Request and mutually agreed to by ICF and Client. Change Request Execution All Change Requests will require written or electronic execution by the following parties: For ICF: Contracts For Client: Project Sponsor or Program Manager DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Professional Services Agreement Page 20 of 26 APPENDIX B -Website and PDF Configurations This Technical Engagement document addresses configuration of the website and of PDF documents. An example of possible website configurations includes use of designated utility logo, style, incentive programs, and additional text content. For PDF documents, configurations include use of custom cover page, insertion of custom introduction text and additional content text. Platform configuration will include the following: o Configuration of the FirstAdvisor platform to include ICF or utility logo and primary color scheme o Integration of ICF standard energy efficiency measures o Configuration of the reports for the named utility engagement associated with this agreement. This will include logos, colors, section headings and utility specific content. o The following reports are standard platform output and will be configured per Technical Engagement Document for each utility deployment:  Portfolio Summary Report  Building Energy Opportunity Summary (Short Report)  Remote Energy Audit (Long Report)  Monitoring Summary Report Technical Engagement definition Delivery of FirstFuel software and services requires technical engagement from two angles:  The online website where the users can view and review the results of analysis performed. Deployment of the website for ICF includes configuration of the FirstFuel Website (private-labeled with specific ICF client logos) and user setup.  The back end provision of data interfaces to FirstFuel to perform the analytics. Buildings and interval data interfaces are created from ICF systems and delivered to FirstFuel. The quality and completeness of this data is key to the quality of the results produced by FirstFuel. The Technical Engagement document will also document the frequency of data feeds and resulting ongoing Portfolio Screening. A series of meetings are required to review and accept configurations and data interfaces. The details are captured in the Technical Engagement document for sign-off. This phase of the program requires the most input from ICF and is key to the success of individual programs. Action/Deliverable Responsibility Meeting to introduce data requirements and provide information for Integration Model  Review business processes – potential sources of the data, how the data is kept in sync  Review required data formats and map to sources of data FFSW, ICF, Ft. Collins Meeting to discuss Website configuration requirements  Logo requirements, style FFSW, ICF, Ft. Collins DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Professional Services Agreement Page 21 of 26  Incentive programs  Additional text  SSO Technical Engagement documented FFSW Review and sign off on Technical Engagement document ICF Develop queries to produce interfaces ICF Conduct Interface Testing (2 days) FFSW, ICF Sign off on Interfaces FFSW, ICF Deliver program data via signed-off interfaces ICF Receive program data and validate data quality FFSW DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Professional Services Agreement Page 22 of 26 APPENDIX C FirstFuel Specifications for Interval Data, Cumulative Data and Building Information FirstFuel Specifications for Interval Data, Cumulative Data and Building Information to be provided separately due to the confidential nature of the document. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Professional Services Agreement Page 23 of 26 EXHIBIT B INSURANCE REQUIREMENTS 1. The Professional will provide, from insurance companies acceptable to the City, as defined by A.M. Best rating of A- VII or equivalent rating from another recognized ratings agency, the insurance coverage designated hereinafter and pay all costs. Before commencing work under this bid, the Professional shall furnish the City with certificates of insurance showing the type, amount, class of operations covered, effective dates and date of expiration of policies, and containing substantially the following statement: “Should any of the above described policies be cancelled before the expiration date thereof, notice will be delivered in accordance with the policy provisions.” The Professional shall provide at least 30 days written notice to the City of Fort Collins prior to any cancellation or material change in any policies that may be relevant to this Agreement. In case of the breach of any provision of the Insurance Requirements, the City, at its option, may take out and maintain, provided such insurance is available from the conventional insurance market on commercially reasonable terms,, at the expense of the Professional, such insurance as the City may deem proper and may deduct the cost of such insurance from any monies which may be due or become due the Professional under this Agreement. The City, its officers, and employees shall be included as additional insureds on the Professional's Commercial general liability and Business automobile liability insurance policies for any claims arising out of work performed under this Agreement. 2. Insurance coverages shall be as follows: A. Workers' Compensation & Employer's Liability. The Professional shall maintain during the life of this Agreement for all of the Professional's employees engaged in work performed under this agreement: 1. Workers' Compensation insurance with statutory limits as required by Colorado law. 2. Employer's Liability insurance with limits of $100,000 per accident, $500,000 disease aggregate, and $100,000 disease each employee. B. Commercial General & Business Automobile Liability. The Professional shall maintain during the life of this Agreement such commercial general liability and automobile liability insurance as will provide coverage for damage claims of personal injury, including accidental death, as well as for claims for property damage, which may arise directly from the performance of work under this Agreement. The amount of insurance for each coverage, Commercial General and Business Automobile, shall not be less than $1,000,000 combined single limits for bodily injury and property damage. In the event any work is performed by a subcontractor, the Professional shall be responsible for any liability directly or indirectly arising out of the work performed under this Agreement by a subcontractor, which liability is not covered by the subcontractor's insurance. The Professional will require subcontractor to provide the same insurance herein and provide the Certificate of Insurance, naming the City as additional insured. C. Errors & Omissions. The Professional shall maintain errors and omissions insurance in the amount of $1,000,000. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 No new insurance required Professional Services Agreement Page 24 of 26 EXHIBIT C CONFIDENTIALITY IN CONNECTION WITH SERVICES provided to the City of Fort Collins (the “City”) pursuant to this Agreement (the “Agreement”), the Professional hereby acknowledges that it has been informed that the City has established policies and procedures with regard to the handling of confidential information and other sensitive materials. In consideration of access to certain information, data and material (hereinafter individually and collectively, regardless of nature, referred to as “information”) that are the property of and/or relate to the City or its employees, customers or suppliers, which access is related to the performance of services that the Professional has agreed to perform, the Professional hereby acknowledges and agrees as follows: That information that has or will come into its possession or knowledge in connection with the performance of services for the City may be confidential and/or proprietary. The Professional agrees to treat as confidential (a) all information that is owned by the City, or that relates to the business of the City, or that is used by the City in carrying on business, and (b) all information that is proprietary to a third party (including but not limited to customers and suppliers of the City). The Professional shall not disclose any such information to any person not having a legitimate need-to-know for purposes authorized by the City. Further, the Professional shall not use such information to obtain any economic or other benefit for itself, or any third party, except as specifically authorized by the City. The foregoing to the contrary notwithstanding, the Professional understands that it shall have no obligation under this Agreement with respect to information and material that (a) becomes generally known to the public by publication or some means other than a breach of duty of this Agreement, or (b) is required by law, regulation or court order to be disclosed, provided that the request for such disclosure is proper and the disclosure does not exceed that which is required. In the event of any disclosure under (b) above, the Professional shall furnish a copy of this Agreement to anyone to whom it is required to make such disclosure and shall promptly advise the City in writing of each such disclosure. In the event that the Professional ceases to perform services for the City, or the City so requests for any reason, the Professional shall promptly return to the City any and all information described hereinabove, including all copies, notes and/or summaries (handwritten or mechanically produced) thereof, in its possession or control or as to which it otherwise has access. The Professional understands and agrees that the City’s remedies at law for a breach of the Professional’s obligations under this Confidentiality Agreement may be inadequate and that the City shall, in the event of any such breach, be entitled to seek equitable relief (including without limitation preliminary and permanent injunctive relief and specific performance) in addition to all other remedies provided hereunder or available at law. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Professional Services Agreement Page 25 of 26 EXHIBIT D Fort Collins Expense Guidelines: Lodging, Per Diem Meals and Incidentals and Other expenses: May 1, 2015 Fort Collins Policy: Lodging:  Hotels will be reimbursed at $98/day provided the government rate is available. If the government rate is not available, the best available rate shall be used and a printout of the available rates at the time of the reservation provided as documentation.  Hotel taxes do not count to the $98 limit, i.e. the rate is $98 plus applicable taxes.  Receipts are to be provided.  Actual expense will apply Meals and Incidentals: In lieu of requiring expense receipts, Fort Collins will use Federal GSA per diem guidelines.  Daily rate: $56  Travel Days rate: 75% of $56 = $42 Vehicle Expenses:  All costs related to rental vehicles (gas, parking, etc.) must be documented if they are to be reimbursed. The standard for vehicle size is mid-size to lower.  If a private vehicle is used, mileage will be reimbursed using the mileage rate set by the IRS. The most direct route is the standard for determining total mileage.  Mileage for 2 wheel drive vehicles will be at the current rate found at www.gsa.gov. The rate for 2015 is $0.575.  Mileage for 4 wheel drive vehicles will be $0.78 when required by the City of Fort Collin Extra Ordinary Cost  Prior authorization required. Expenses Not Allowed  Liquor, movies, or entertainment (including in-room movies);  Sporting events;  Laundry, dry-cleaning or shoe repair;  Personal phone calls, including connection and long-distance fees;  Computer connections (unless required for City business);  Other personal expenses not directly related to City business;  Convenience charges;  Rescheduling Airline Charges not related to City requirements.  Excessive meal tip amounts generally over 20%;  Delivery fees shall not exceed 10% of the total bill, if not already included;  Hotel Cleaning Tips;  Extra Baggage for one day trips;  Air Travel (when local);  Items that are supplied by the City. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Professional Services Agreement Page 26 of 26 Time Frame for Reporting  Per contract (every 30 days). Reference: The Federal GSA guidelines for Fort Collins are $98/day for hotel and $56 for meals and incidentals (M&IE). (Incidentals are defined as 1) fees and tips given to porters, baggage carriers, bellhops, hotel maids, stewards or stewardesses , and 2) transportation between places of lodging or business and places where meals are taken). Hotel taxes (i.e. lodging taxes) are not covered by per diem and are expensed as a separate line item. The M&IE is further broken down by:  Breakfast: $9  Lunch: $13  Dinner: $29  Incidentals: $5 Federal guidelines further provide for the use of 75% of the M&IE rate for travel days, i.e. $42 for Fort Collins. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Holder Identifier : 7777777707070700077761616045571110767717016204447207442027772507300072640577046230130777451517127444707537114673675503071732330631733210767151063446221207720411570476130076727242035772000777777707000707007 7777777707070700073525677115456000732100516037113107022337253063110071323273531721100702222635307211007123337252062011070223273431731000702223735216201007022336243073100077756163351765540777777707000707007 Certificate No : 570059892383 CERTIFICATE OF LIABILITY INSURANCE DATE(MM/DD/YYYY) 10/22/2015 IMPORTANT: If the certificate holder is an ADDITIONAL INSURED, the policy(ies) must be endorsed. If SUBROGATION IS WAIVED, subject to the terms and conditions of the policy, certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. PRODUCER Aon Risk Services Northeast, Inc. New York NY Office 199 Water Street New York NY 10038-3551 USA PHONE (A/C. No. Ext): E-MAIL ADDRESS: INSURER(S) AFFORDING COVERAGE NAIC # (866) 283-7122 INSURED INSURER A: Great Northern Insurance Co. 20303 INSURER B: Pacific Indemnity Co 20346 INSURER C: AXIS Surplus Insurance Company 26620 INSURER D: INSURER E: INSURER F: FAX (A/C. No.): (800) 363-0105 CONTACT NAME: ICF Incorporated LLC 9300 Lee Highway Fairfax, VA 22031 USA COVERAGES CERTIFICATE NUMBER: 570059892383 REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEEN ISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS, EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. Limits shown are as requested POLICY EXP (MM/DD/YYYY) POLICY EFF (MM/DD/YYYY) SUBR WVD INSR LTR ADDL TYPE OF INSURANCE INSD POLICY NUMBER LIMITS COMMERCIAL GENERAL LIABILITY CLAIMS-MADE OCCUR POLICY LOC EACH OCCURRENCE DAMAGE TO RENTED PREMISES (Ea occurrence) MED EXP (Any one person) PERSONAL & ADV INJURY GENERAL AGGREGATE PRODUCTS - COMP/OP AGG X X X GEN'L AGGREGATE LIMIT APPLIES PER: $1,000,000 $1,000,000 $10,000 $1,000,000 $2,000,000 A 06/25/2015 07/01/2016 Package - Domestic 3581-24-09 PRO- JECT OTHER: AUTOMOBILE LIABILITY ANY AUTO ALL OWNED AUTOS SCHEDULED AUTOS HIRED AUTOS NON-OWNED AUTOS BODILY INJURY ( Per person) PROPERTY DAMAGE (Per accident) X X X BODILY INJURY (Per accident) $1,000,000 A 06/25/2015 07/01/2016 Automobile - All States COMBINED SINGLE LIMIT (Ea accident) 7352-29-55 EXCESS LIAB OCCUR CLAIMS-MADE AGGREGATE EACH OCCURRENCE DED UMBRELLA LIAB RETENTION E.L. DISEASE-EA EMPLOYEE E.L. DISEASE-POLICY LIMIT E.L. EACH ACCIDENT $1,000,000 X OTH- ER B 06/25/2015 06/25/2016 PER STATUTE Workers Comp $1,000,000 Y / N (Mandatory in NH) ANY PROPRIETOR / PARTNER / EXECUTIVE OFFICER/MEMBER EXCLUDED? N N / A WORKERS COMPENSATION AND EMPLOYERS' LIABILITY If yes, describe under DESCRIPTION OF OPERATIONS below $1,000,000 7175-43-37 EBZ768043/01/2015 06/25/2015 07/01/2016 Each Claim Errors & Ommissions - Cer Overall policy aggre $1,000,000 C E&O-MPL-Primary $1,000,000 DESCRIPTION OF OPERATIONS / LOCATIONS / VEHICLES (ACORD 101, Additional Remarks Schedule, may be attached if more space is required) 1 - Professional Liability is a Claims Made policy. There is no Additional Insured status on the Professional Liability coverage. 2 - The City of Fort Collins, its officers and employees are included as Additional Insureds under the General and Automobile policies. CERTIFICATE HOLDER CANCELLATION CityREPRESENTATIVE of Fort Collins AUTHORIZED P.O. Box 580 Fort Collins, CO 80522 USA ACORD 25 (2014/01) ©1988-2014 ACORD CORPORATION. All rights reserved. The ACORD name and logo are registered marks of ACORD SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE WILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370 Monthly Synch-up File 2 calendar days after ICF transmits 1st set of monthly synch-up file(s) 12B. Validate Actual Data Format of Monthly Synch-up File 2 calendar days after ICF transmits 1st set of monthly synch-up file(s) 12C. Send ICF Confirmation of Monthly File Processing 2 calendar days after monthly processing of synch-up file(s) Task 9: Support 13A. Provide On-line Support Via E- mail Contract execution hrough end of contract 13B. Provide Additional Webinar/Customer Call Support On-going from start of customer webinars DocuSign Envelope ID: 592638B4-4079-47C0-BBFB-4D284300B370