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Home My WebLink About425774 ESRI INC - PURCHASE ORDER - 9200576Please note our new remittance address Global Software, LLC 8529 Six Forks Road Suite 400 Raleigh NC 27615 United States INVOICE Date Feb-05-2020 Invoice# 10-45800 Account# 1550 PO# Order Type Renewal Due Date May-01-2020 EIN# 83-0577380 GST 124879313 Thank you for your business! Billing Questions: (919) 872-7800 accounting@insightsoftware.com 1 of 2 Bill To Ship To City of Fort Collins Fort Collins CO 80522-0580 United States City of Fort Collins 215 N Mason St Ft. Collins CO 80521 United States End User Contact City of Fort Collins Item Description Quantity ERP/EPM Amount GLO-MNT-SSS-AIMS Maintenance - Spreadsheet Server May-01-2020 to Apr-30-2021 1 JDE $10,880.54 Please note our new remittance address Remit To: Global Software, LLC 8529 Six Forks Road Suite 400 Raleigh NC 27615 United States Please email remittance advice to accounting@insightsoftware.com TOTAL TAX BREAKDOWN Subtotal $10,880.54 USD Tax (0.00%) 0.00 USD Total 10,880.54 USD Amount Due 9,792.49 USD Account Information: Message: Information for Electronic Remittance: Bank Name: Wells Fargo Bank, NA Bank Branch: 525 Market St., San Francisco, CA 94105 Branch Sort Code/ABA: 121000248 Account Number: 2000032368802 SWIFT/BIC: WFBIUS6S VEN#434049 OR#65620 3.5.20 MCARR IT 508213.533320 ___JE UTILITIES 460220.533320 Dear City of Fort Collins, Thank you for being one of our valued customers. As insightsoftware looks forward to 2020, our goal continues to be profoundly improving how you leverage your enterprise data to achieve better business outcomes. As a result of your investment in us, we continue to make key investments to improve your experience and expand your capability to run your business. Timely and relevant upgrades, innovative functionality enhancements, and unfettered access to our technical support experts are all cornerstones of our maintenance and support programs. We want to continue to help you get the most out of your insightsoftware products. Below is a short summary of just some of the ways we are doing that. Expanded Support and Product Capabilities In 2019, insightsoftware invested substantially in improving our product development and enhancement. We’ve implemented quarterly feature upgrades and monthly maintenance releases. Regulating upgrades quarterly reduces your risk by allowing you to employ the update when it’s best for your business. Smaller, incremental release cycles also reduce your risk by providing you with the ability to deliver feedback and moderating the amount of change per release. Monthly maintenance releases ensure customer reported issues are addressed in a timely manner. Enhanced Access and Interaction via the Community Portal The Community is an online portal where you can submit and track support requests. In addition, you can share experiences with other users around the globe, learn tips and best practices, and often ﬁnd solutions to problems that you may experience from time to time. The Community has been an under-used resource, which will be a focus for us in 2020. At insightsoftware, we aim to make it easier for you to ﬁnd the information you need when you need it and to simplify the process of submitting support requests and providing valuable feedback. New Service Offerings One of the ways we are helping to deliver world class training will be with our expansion of insightuniversity in 2020. insightuniversity is an online learning management system that will enable you to ﬁnd and access the training you need, when you need it. We are also continuing to expand our virtual instructor led offerings and on-site trainings. Relationship Building As insightsoftware has experienced rapid growth worldwide, we recognize it may, at times, feel more challenging for our customers to know where to turn to ensure they are heard. In 2019, we assembled a Customer Success team whose primary focus is to address your concerns, remove obstacles, and ensure you get the best return on your investment with insightsoftware. That includes your ability to plan more than a year out, so we will continue to offer the option of a 3-year renewal with capped price increases. 2019 was a year with many changes and we are looking forward to continued progress and investment in 2020 to deliver the best ERP and EMP solutions on the market. We have enclosed a summary of our 2019 product enhancements. We designed the program with value in mind and our goal is to provide updates that are compelling and that help your organization deliver higher performance at less cost each and every day. As always, we appreciate you partnering with us. Please contact me at any time if you have any questions or feedback regarding our maintenance and support program. Sincerely, Mike Lipps