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RESPONSE - RFP - 8590 BACKGROUND SCREENING SERVICES
PROPOSAL | September 22, 2017 Sterling Talent Solutions and Verified Volunteers Response to Request for Proposal: Presented By: PAMELA SUTTON, SENIOR ACCOUNT MANAGER T: 800-943-2589 ext. 2268 E: pam@verifiedvolunteers.com Sterling Talent Solutions and Verified Volunteers 113 S. College Avenue Fort Collins, CO 80524 United States WWW.STERLINGTALENTSOLUTIONS.COM WWW.VERIFIEDVOLUNTEERS.COM CONFIDENTIAL & PROPRIETARY This material prepared for City of Fort Collins constitutes confidential and proprietary information of Sterling Talent Solutions and its reproduction, publication or disclosure to others without the express authorization of the President, or the General Counsel, of Sterling Talent Solutions is strictly prohibited. City of Fort Collins 8590 Background Screening Services 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 2 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Table of Contents Cover Letter………………………………………………………………………………………………………………………….. Page 3 Proposal………………………………………………………………………………………………………………………………… Page 4-26 Attachments Attachment A - Team Resumes • Resume - Client Services Executive • Resume - Senior Account Manager • Resume - Vice President Client Experience • Resume - Vice President Product Development and Global Operations • Resume - Executive Director Verified Volunteers Attachment B - Data Protection Privacy (US) Attachment C - Sterling Talent Solutions Overview Attachment D - Verified Volunteers - Why Screen with Us Attachment E - ISO 27001 Certificate Attachment F – Certificate of Liability Insurance Attachment G - Sterling Background Screening Report Sample Attachment H – Verified Volunteers Background Screening Report Sample Attachment I – List of Services & Description Attachment J – Pricing Proposal Attachment K – W9s for Sterling/Verified Volunteers 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 3 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com September 22, 2017 COVER LETTER City of Fort Collins Attn: Gerry S. Paul, Purchasing Director submitted via email: purchasing@fcgov.com 215 North Mason Street, 2nd Floor Fort Collins, CO 80524 Dear Mr. Paul, As your current background screening partner, thank you for the privilege to respond to City of Fort Collins Request for Proposal 8590 for Background Screening Services. The City of Fort Collins has partnered with Sterling Talent Solutions and Verified Volunteers since 2008, supporting growth of its criminal background screening program. Sterling Talent Solutions and Verified Volunteers are committed to helping organizations like City of Fort Collins make more informed hiring decisions by combining comprehensive, accurate and cost effective background screening services with unique automation tools. These tools will enable you to significantly streamline and improve your screening processes. At Sterling Talent Solutions and Verified Volunteers, not only what we deliver is important, but how we deliver it is even more essential. While background checks may be a commodity item, the service surrounding them is not. We have developed our reputation through delivering compliant and efficient end-to-end solutions while building strong, sustainable relationships through an ongoing commitment to best in class customer support, processes, and service delivery to provide City of Fort Collins with the background screening program available today. Some additional benefits we can offer City of Fort Collins are as follows: ✓ Local dedicated support team (Account Manager and Leadership) ✓ Highest quality background information ✓ Most comprehensive, compliant background screen with compliance expertise ✓ Industry-leading turnaround times ✓ User-friendly online reporting and customized program development ✓ Exclusive partner with Offero by Squarei ✓ Successful integration between Squarei and Verified Volunteers ✓ Cornerstone standard seamless enhanced workflow integration available on SterlingONE platform With the combined power of Sterling Talent Solutions and Verified Volunteers, we are confident that we possess the experience, depth of service, technology, and flexibility necessary to continue to meet City of Fort Collins’ expectations and exceed them. We are built on a culture of passion for what we do with a hands-on customer approach. We look forward to sharing this with the City of Fort Collins as we continue to strengthen our business relationship. Please do not hesitate to reach out to me with any questions or comments you might have at the contact information provided below. Sincerely, PAMELA SUTTON SENIOR ACCOUNT MANAGER T: 800-943-2589 and 855-326-1860 Ext. 2268 E: PAM@VERIFIEDVOLUNTEERS.COM 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 4 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com PROPOSAL FOR 8590 BACKGROUND SCREENING SERVICES I. . BACKGROUND The City of Fort Collins (City) conducts background screenings for selected persons who apply for employment, seek personal services contracts with, and/or may be placed in selected non- remunerative positions of trust as volunteers. This screening process is supervised by the City's Human Resources Department. The City intends to establish a Services Agreement with a provider who specializes in providing necessary background services for prospective employees, contractors, or volunteers. The total number of background screenings conducted by the City in 2016 through Human Resources for prospective employees, contractors, or volunteers was 1,354. Understood. As your current background screening provider since 2008, we partner with your Human Resources Department and designated key personnel to support/manage the background screening programs. In 2016, Sterling conducted over 696 employment background screens for the City of Fort Collins with an average turnaround time of 1.15 days (hit rate of 6.96%). Verified Volunteers screened over 658 volunteers in 2016 with an average turnaround time of just under one day 0.95 (hit rate of 9.9%). Additional Company Background Sterling Founded in 1975 to test, monitor and verify employee integrity using polygraphs as well as in-store and other investigative techniques, Sterling Talent Solutions is one of the country’s oldest and most experienced employment-screening firms. Sterling processes an average of 60,000,000 criminal background checks per year. Sterling delivers confident hiring for a safer, more productive world. An NABPS accredited, global background screening partner, we employ over 3,700 people in 5 countries and help over 50,000 organizations hire and retain the right people. Sterling is trusted by almost 30% of the Fortune 500 and 20% of the FTSE 100 to deliver accurate, efficient and compliant background and drug screening services. Our teams deliver extensive expertise in screening best practices, compliance and the client and applicant experience. Connected by the world's most robust background check technology platform, Sterling continuously reinvests in its business, customers and communities to ensure we remain an indispensable, global leader. To learn more about Sterling, please visit: www.sterlingtalentsolutions.com Sterling acquired Tandem Select background screening company in September, 2011. We have conducted background screens for the City of Fort Collins since 2008. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 5 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Verified Volunteers Verified Volunteers was launched by Sterling in 2012 as a division dedicated to the service of community- based organizations including non-profits, school districts and municipalities. We are the volunteer screening provider and thought leader for thousands of volunteer programs throughout the United States, which represent millions of volunteers. The Verified Volunteers Advantage and Services we offer: Built by Nonprofit Organizations for Nonprofit Organizations– Verified Volunteers is the only screening company whose platform, training, delivery model and service structure were built specifically for the nonprofit sector. CourtDirect – Our state-of-the-art proprietary technology platform electronically accesses primary source records from hundreds of Federal, state, and local courts resulting in the fastest turnaround time in the industry. Department of Justice Sex Offender Registry – The only real-time sex offender registry in the U.S. This is a critical component to any screening program. Locator Select – Our proprietary technology integrates with over 2,000 booking and incarceration sites, covering 73% of the US incarcerated population to identify more counties where a candidate has lived, traveled, worked etc. Only available through Verified Volunteers and Sterling Talent Solutions, this product results in a 23% higher hit rate. Self-Service Ordering – Our system allows for both the volunteer and candidate to submit their own background check. Within the Verified Volunteers platform, we allow your volunteers the option to build their own online profiles, enter their personal information, and order their own background checks. This saves your organization the time associated with data entry and paperwork processing. The system will also notify the volunteer when they are accepted into your organization or marked ineligible—saving your organization even more time. This is also available on the Screening Direct platform for your employee candidates. Built-in Compliance – Our system will automatically load the correct state-specific Disclosure and Authorization form based on the volunteer’s information. No longer do you need to worry about staying compliant with the ever-changing federal and state laws. Also available on Screening Direct. Updating & Alerts – We update every Verified Volunteers’ background check once a month and provide real-time alerts to you for any changes in information. Finally, a background screening process that doesn’t end the moment it begins. Post hire tools are also available on the Screening Direct platform and can be run at an interval you determine. Net Promoter Score - Our Net Promoter Score (NPS), a measure of customer loyalty and growth, is an astounding 73. (Apple’s NPS is 47, Southwest Airlines is a 62, internet providers have an 8, and technology companies usually score below 20). Client Retention – Our client retention rate of 100% speaks to our outstanding service model. Portable Background Check/Fast-Pass – Volunteers have the ability to securely share up-to-date background checks with multiple volunteer organizations and receiving organizations never pay for the checks. The Fast-Pass is a transferable credential across organizations. Each organization will independently determine the fit of a volunteer. The City of Fort Collins is currently benefiting from the sharing functionality. Self-Payment Options – Your volunteers can pay for a portion or all of the cost of their background checks. If your organization chooses to pay for all of the checks, you can give volunteers the ability to contribute towards the price of their checks. These options all save your organization financial resources. Dashboard and Management Tools– Administer your background screening and renewal checks with our customized, online dashboard. Take advantage of our volunteer tracking tools, filters and 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 6 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com reminders as well as our robust reporting tool. The powerful dashboard also allows for importing and exporting to Excel with one click and provides for self-service reporting tools. Fast-Pass & Rebates – Your Unions/Conferences/Churches/Schools and volunteers can earn rebates when a check gets shared with another organization. Renewal Management – Seamlessly track and remind volunteers to complete their renewal screens without the burden of paper or Excel spreadsheets. The ONLY volunteer clearing house—we’ve been named the LinkedIn of volunteers. And, most importantly: A partner you can trust — to maintain our commitments, keep you abreast of compliance changes in the ever-changing landscape of background screening, educate you on best practices, work with you to continuously improve your process, and do whatever it takes to protect and serve the City of Fort Collins. Service Support is provided under the Verified Volunteers umbrella and is local. Awards/Recognition Sterling has received the following awards or recognition: • Crain's New York Business - Ranked #30 of New York's 50 Fastest Growing Private Companies • INC 5000- Fastest growing companies 2015 (in addition to 2007, 2008, 2011, 2013, and 2014, 2015) Sterling Talent Solutions is now ranked the 9th fastest-growing private company in the human resources sector by revenue and is ranked 2,525 overall. • Inc. Impact 50 • The Best Background Checking Providers Hot List by Workforce.com • Stevie Awards for Women in Business 2015 • Technology Fast 500 (Company and Women) 2015 • Women of Influence 2015 • The Brava Award 2015 • HRO Today Baker’s Dozen • NAPBS accredited • ISO 27001 audited Certifications Sterling has the following certifications relevant to background screening: • NAPBS – National Association of Professional Background Screeners • SHRM – Society for Human Resources Management • DATIA – Drug and Alcohol Testing Industry Association • SAPAA – Substance Abuse Program Administrators Association • SAFE HARBOR Certification – (Sterling Talent Solutions complies with all applicable state, national and international data privacy obligations. While Sterling Talent Solutions is Safe Harbor certified, in light of the Court of Justice of the European Union’s invalidation of Safe Harbor, Sterling Talent Solutions is able to conclude EU Standard Contractual Clauses as necessary to legitimise EU-US data transfers.) • ISO 27001:2013 –Information Security Management System 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 7 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Expertise and Resources Available both Nationally and Locally Please refer to the Attachment A – Team Resumes for information regarding expertise of our team currently supporting the City of Fort Collins. The following is a list of our office locations and resources available to the City of Fort Collins. • Fort Collins, CO – Customer Service/Technical Support/ Sales/Account Management • New York, NY – Customer Service/Sales/Account Management/Executive Leadership • Rocklin, CA – Sales/Account Management • Cleveland, OH –Technical Support • Independence, OH – Customer Service/Technical Support/ Sales/ Account Management/ Operations • Bellevue, WA – Customer Service/Sales/Management • Bothell, WA – Customer Service/Sales/Management • Global service centers in Manila, UK and Canada II. . QUALIFICATIONS Each firm who proposes must meet the following qualifications: 1. The firm must have the demonstrated authorization to perform all specified services. The proposal must identify and describe the legal representation, advice, licenses, and other authorizations the firm has received to perform this type of work. The proposal must list individually any lawsuits or related claims that have been filed against the company in the last five years related to performing these services. The proposal must describe how the company stays current with changing local, state, and federal laws and regulations related to these services, and how the company insures compliance. 2. The firm must have the necessary systems, software, support and procedures to provide the services required. The City prefers strongly that these services be provided through an on-line computer process (including, for example, electronic access to reports) with guaranteed security and confidentiality. The firm must identify the specific technology and processes used, and describe how that sets the firm apart from others in this field, including any special report capabilities. The proposal must also list all information databases that are available to the firm. 3. The firm must be fully bonded and Fair Credit Reporting Act (FCRA) certified, including each appropriate employee and subcontractor. In addition, the firm must have Professional Liability Insurance that meets or exceeds the requirements of the City. Sterling and Verified Volunteers Our company consults with industry experts to bring all aspects of background screening compliance to its processes as well as its clients. Sterling also retains the services of leading national and international employment law firms, such as Seyfarth Shaw, to assist Sterling and its clients in staying compliant. Seyfarth Shaw is the pre-eminent expert on FCRA regulations and issues. Seyfarth Shaw played an integral role in the authoring and passage of the Fair and Accurate Credit Transactions Act (FACT Act) which amended the FCRA and was signed into law by President Bush in 2003. Sterling calls on these 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 8 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com partners to aid in its understanding of FCRA rules and to help develop policies and procedures that allow Sterling to reduce its clients’ liability and keep candidate information secure. Verified Volunteers and Sterling build compliance into all technologies and processes, and dedicated account managers work consistently with clients to assess the impact of regulations on workflows. We regularly host compliance and FCRA webinars for our clients and issue compliance white papers position papers, and regular updates on changing regulations, legal rulings and other important information. We also play an active role in FCRA interpretation through our leadership role at NAPBS. By continuously staying abreast of employment compliance regulations, we help customers reduce their risk and protect candidate privacy. Training Employees undergo an extensive in-house training program designed to ensure all employees are familiar with every aspect of the background screening industry, FCRA guidelines and employment law. Given FTC and CFPB guidance as well as case law precedent, volunteers should be treated like employees for purposes of the FCRA. Verified Volunteers is designed to be 100% FRCA compliant for every volunteer screening. We and our clients use the framework and obligations of the FCRA every time. NAPBS Accreditation Sterling is active in the National Association of Professional Background Screeners (NAPBS), and participates in discussions that influence the most important employee screening issues today. In fact, the incoming Chair of NAPBS is a Sterling employee. This allows our clients to benefit from a screening partner that is not only informed, but significantly involved in the newest regulatory debates and laws surrounding pre-employment screening. In February 2014, Sterling was awarded NAPBS accreditation. This organization is governed by a strict and thorough set of professional standards, the Background Screening Agency Accreditation Program (BSAAP) has become a widely recognized seal of approval that brings national recognition to an employment background screening-affiliated organization for its commitment to excellence, accountability, high professional standards and continued institutional improvement. This is a significant accomplishment and a key advantage over Sterling’s key competitors. Sterling is the largest background check company to achieve a NAPBS accreditation. Fewer than 2% of background screening companies have achieved accreditation. Background Screening for Sterling Subcontractors Each vendor seeking to do business with Sterling must go through a diligent on-boarding process. This process includes a background check, business license validation, referral check and a series of test cases in the jurisdictions they are looking to cover. Only once all of these have been completed and passed is a vendor eligible for a contract with Sterling. Vendors sign a very detailed agreement, which outlines their coverage areas, the expected turnaround in those areas, pricing and the Statement of Work that clearly defines the type and detail of information Sterling requires. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 9 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Client Confidentiality Utilizing encryption technologies (TLS, SSL, PGP etc.), Sterling ensures that session data is protected, as well as data in its most restful state; this is also true for its messaging systems. Intrusion Detection and Prevention technologies are used at both the host and network layers, providing a robust, secure, firewall segmented platform for its systems- both Production and non- Production, which are geographically segregated environments. All of the requirements are detailed in a series of Standard Operating Procedures (SOP) and Work Instructions (WI); some of which are listed below: • Sterling Acceptable Encryption Policy • Sterling Information and Technology Security Policy • Sterling Firewall Policy • Sterling Data Backup Policy • Sterling Change Management Policy (All SOPs are available for review during an on-site audit.) Secured On-Line Systems Screening Direct and Verified Volunteers background screening systems are state-of-the-art platforms poised to handle your screening needs. As it concerns Data Security and Privacy, Sterling is Safe Harbor Certified, compliant with Directive 95/46/EC, as well as many other domestic and international regulations that deal specifically with the handling and/or disposal of Personally Identifiable Information (PII). Sterling maintains the ISO9001:2000 certification, and ISO 27001:2005 certification. Please refer to Attachment B - Data Protection Privacy (US). Sterling deploys firewalls, intrusion detection, and e-mail based DLP technologies. Data is protected using Microsoft TDE technology, encrypting all data at rest. All data being transmitted is encrypted using HTTPS (SSL/TLS), or encrypted with file encryption technology. Users with access to sensitive information operate from virtualized desktop environments that do not allow local storage or USB devices of any kind. As mentioned previously, Sterling maintains the ISO9001:2000 certification, and ISO 27001:2013 certification. In connection with its performance of millions of background checks annually, Sterling is the subject of litigation from time to time, none of which has been material to Sterling’s financial health. Such litigation is generally dismissed or settled without judicial findings. Sterling is continually evaluating and improving its processes in response to litigation trends, regulatory pronouncements and statutory changes. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 10 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Databases Sterling utilizes the following databases: Federal Department of Justice Dru Sjodin National Sex Offender Database- Sterling searches through the Federal Department of Justice DruSjodin National Sex Offender Database. This includes the listing of registered sex offenders for all 50 states, except Nevada which currently has an injunction in place restricting employers from using this information for employment purposes. Many companies rely on a simple database search to fulfill sex offender searches, sacrificing accuracy and integrity. Sterling recommends this sex offenders search due to the inaccuracies found in other searches. Individual State Sex Offender Database – Sterling has a quality process in place that is specific to each state’s website. All attempts are made to ensure there is enough personally identifiable information (PII) in order to match and report information discovered in a state’s sex offender database. Global Criminality Database - GlobeX™ accesses a multitude of public, private, proprietary, and restricted-access database sources from around the globe so that searches are cost effective, compliant, accurate, and timely. GlobeX™ helps employers comply with North American, European, APAC, and Latin American due diligence requirements such as mandated by the US Foreign Corrupt Practices Act (FCPA), and other Anti-bribery or anticorruption legislation, and can reasonably identify both individuals and groups who are considered recognized threats or high risk due to their reputational history. The Global Criminality Database includes data from major international sanctioning bodies, law enforcement agencies, regulatory enforcement agencies, and other non-regulatory agencies, including high profile person’s data, plus hundreds of other sites. Data is collected from the following places, among others: • Financial Industry Regulatory Authority (FINRA) - Extended Global Sanctions • Federal Deposit Insurance Corporation (FDIC) – Extended Global Sanctions • New York Stock Exchange (NYSE) – Extended Global Sanctions • Office of Foreign Assets Control (OFAC) – Extended Global Sanctions • Specially Designated Nationals and Blocked Persons • Terrorist Watch Lists • FBI- Extended Global Sanctions Canadian Police Information Centre (CPIC) - Sterling's Canadian Criminal Record Checks are based on information found in the Canadian Police Information Centre (CPIC) database and are obtained throughrelationships with several police departments across Canada. Police services conduct the searches utilizing the candidate’s full name, gender, date and place of birth. Canadian Criminal Record Check results indicate whether or not the candidate was found to have a criminal record on file within CPIC. Public Safety Verification – Sterling accesses a comprehensive list of U.S., Canadian, and international government lists containing individuals and groups that are recognized threats, including individuals and groups involved with terrorist activity or financing. Sterling’s comprehensive Terrorist Watch List 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 11 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Search (also known as Public Safety Verification) ensures compliance with numerous regulations including the U.S. Office of Foreign Asset Control and U.S. export and government contract regulations. Department of Defense Manpower - To complete a military verification, Sterling utilizes the Department of Defense Manpower database as a first point of contact. If records are not located through the database, Sterling contacts the branch directly for records. If records are not available directly with the branch of service a final request is sent to the National Personnel Records Center. Sterling also offers customization to the account where the candidate can be contacted for a copy of their DD214 as a source of completing the verification. In addition to the above databases, Verified Volunteers also utilizes the following databases: Nationwide Criminal History Search with Validation A Nationwide Criminal History search uses the full name and date of birth provided by the volunteer during the order process to search over 900 criminal information data sources from all 50 states. Although this sounds comprehensive, the quality and breadth of data varies by state, and is limited for over 2/3 of the nation’s states (defined by limited data sources or stale information updated infrequently). At Verified Volunteers, we recognize the limitations of this search. Still, it’s a valuable locator tool that helps us identify areas outside of address history where criminal history might have occurred – areas where the volunteer has worked, travelled or played. We always validate potential matches found in the Nationwide Criminal History search at the primary source of information (county or state courthouses) for criminal history records. This helps us ensure clients that the data reported about their volunteers is the most accurate and up-to-date possible. Social Security Trace (SS Trace) A Social Security Trace uses the volunteer-provided social security number to find all reported address information for an individual over the last 7 years, meaning we are not reliant on the address history the volunteer has elected to provide. The trace also finds all names used by the volunteer – the given name as well as any alias/maiden names used. The information returned from the trace is then used to determine the name/court of record combinations that will be searched (see Smart Order Builder Technology). This ensures that we are searching all applicable jurisdictions under all potential alias/maiden names. Using a Social Security Trace as part of the search package maximizes your chances of finding all pertinent criminal history for an individual. Please refer to the following attachments. • Attachment C - Sterling Talent Solutions Overview • Attachment D - Verified Volunteers - Why Screen with Us • Attachment E - ISO 27001 Certificate • Attachment F - Certificate of Liability Insurance • Attachment K – W9s 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 12 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com III. I . SCOPE OF SERVIC ES - HUMAN RESOURCES The City Human Resources Department may require any or all of the following services for prospective employees, contractors, or volunteers: 1. Perform data entry of the Fair Credit Reporting Act (FCRA) or background check forms. Service Provider also offers the option to permit the perspective employee or volunteer to enter the information into the system on-line. Sterling/Verified Volunteers systems permit either prospective employee or volunteers to enter their information into the security system on-line. Sterling/Verified Volunteers is required to retain data based on the requirements of the Fair Credit Reporting Act (FCRA), and retains data accordingly. Sterling/Verified Volunteers maintains a robust data protection program, which includes user awareness training, data encryption, and internal and external audits. 2. Background screening services for each prospective employee, contractor, or volunteer which may include any or all of the following: • Regular Basis: a. Social Security Number (SSN), verification and validation. b. Name and Address Trace. c. Date of Birth. d. Criminal Records, check for seven (7) years including appropriate County, State, and Federal bureaus. e. Current Residence and, for criminal history, Previous Residences for up to seven (7) years prior. f. Driving Record, lifetime for criminal history and DUI / DWAI charges and convictions, including out of state. g. Driving Record, for moving violations, up to seven (7) years history. h. Motor Vehicle License(s), validity of currently-held. i. Risk Management, scan for inconsistencies in person/customer’s history to help identify potential fraudulent or misrepresented information. • Periodic Basis: a. Employment Verification, current and two previous employments as applicable, up to seven (7) years history. b. Credit Information, up to seven (7) years history. c. Public Records, relating to financial history. d. Professional License(s), verification and history. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 13 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com e. OFAC Compliance Understood. Sterling/Verified Volunteers systems offer all of the above screening services. 3. Authorized Users a. Human Resources will designate the names of people who shall serve as the City’s Primary Authorized Users. b. Additional Authorized Users must be approved in writing by appropriate City Primary Authorized User. c. Human Resources will designate certain Authorized Users as restricted to obtaining Motor Vehicle Driving Record and Department of Transportation (DOT) Employment Verification only. Sterling/Verified Volunteers systems can accommodate designated system users (names, e-mails, titles, phone numbers) and access rights (view only, place orders, no ability to view completed result details, etc.). We acknowledge that the designated program owner at the City must authorize any additional users and custom views/security privileges can be assigned to any user to meet your needs. 4. Any driving related reporting must be reportable separately from any other information. Currently in the Sterling employment screening system, there is a separate MVR only account where most of the Driver’s Record screens are housed. A driver’s record search can be bundled in a package or run a la carte and kept separate based on the City’s desire on both Sterling and Verified Volunteers systems. 5. Any screening services requested from the regular basis list must be received by City within two (2) business days of the official request being submitted to the vendor. Turnaround times do vary based on jurisdiction. As your current background screening vendor, the City of Fort Collins has enjoyed quick turnaround times averaging one day with the vast majority (81%) of its searches coming from jurisdictions that have been automated via CourtDirectTM. Turnaround Times We are committed to delivering the fastest turnaround times in the industry. Screening Direct enables Sterling to communicate with its court researchers and employment verifiers who receive requests on a regional basis reducing time zone delays in real time, virtually eliminating in-house processing delays. Sterling employs an in-house, quality control department, which receives daily exception and troubleshooting reports. These reports are monitored and analyzed by department managers many times daily, which makes for the most rapid turnaround time in the background checking industry. Turnaround times are posted on each order. Sterling also offers customized reports, which will allow the City of Fort Collins to monitor its commitments for each service. Sterling tracks average turnaround times for service and posts real-time updates on its online web portal. This enables clients to view status, estimated time to completion, and thus appropriately manage expectations and recruitment cycles. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 14 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Average Turnaround Times • County Criminal Record Check 15 hours, via CourtDirectTM • Federal Criminal Record Check Same day to 24 hours • Statewide Criminal Record Check 1-5 days (varies per state) • National Criminal Database Search Instant • Locator Select Same day to 24 hours • Sex Offender Registry (State and DOJ) Search 24 hours • Civil Record 15 hours via CourtDirectTM • Motor Vehicle Report same day to 24 hours • SSN Validation 24 hours • Social Security Number (SSN) Trace Instant to 5 minutes • Credit Check Instant to 5 minutes • Employment Verification 24 to 36 hours • DOT Employment Verification 24 to 36 hours • Education Verification 24 to 36 hours • Professional Credential Verification 24 to 36 hours • Drug Screening 24 hours (Negative Result) 48 to 72 hours (Non-Negative Result) • Fingerprinting Response time is same day. Results come back from 24 hours to 30 days • I9 Instant • OFAC 24 hours • Enhanced Nationwide Criminal same day to 24 hours • Personal Reference 24 to 26 hours • Managed Adverse Action according to FCRA guidelines, if no contact is received from the applicant within five (5) business days, we mail out the final adverse action notice 6. Additional follow-up or periodic screening services may be requested in any area specified above, or in additional areas, on a case-by-case basis, including the handling of State specific forms. Understood. We provide any state/search-specific custom forms and work with the client to ensure these are completed. Our system can be customized to automatically provide any state/search-specific custom form to the candidate for signature during the workflow. Additionally on the volunteer platform, we run a nationwide criminal database search monthly to keep the background check report fresh for the first year. 7. Perform an initial consultation with a Human Resources representative only for screening results concerning prospective employees, contractors, or volunteers, meeting specific criteria as outlined by the City of Fort Collins. We encourage and are happy to meet in person with HR representative to customize screening program to meet specific needs. 8. Service Provider must implement reasonable policies and procedures to detect, prevent and mitigate the risk of identity theft in compliance with the Identity Theft Red Flags Rules found at 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 15 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com 16 Code of Federal Regulations part 681. Further, Service Provider must take appropriate steps to mitigate identity theft if it occurs with one or more of the City’s covered accounts. Our organization does not use the Red Flag rules as a benchmark as we do not send consumer bills or statements, we are not classified as a financial institution, and we do not extend credit. Our organization adheres to all applicable rules and regulations that govern our industry, and maintains a rigorous external audit program. WHO MUST COMPLY WITH THE RED FLAGS RULE: A TWO-PART ANALYSIS The Red Flags Rule requires “financial institutions” and some “creditors” to conduct a periodic risk assessment to determine if they have “covered accounts.” The determination isn’t based on the industry or sector, but rather on whether a business’ activities fall within the relevant definitions. A business must implement a written program only if it has covered accounts. From: https://www.ftc.gov/tips-advice/business-center/guidance/fighting-identity-theft-red-flags-rule- how-guide-business IV. PRODUCT AND SERVICE DESCRIPTIONS-HUMAN RESOURCES 1. . SOCIAL SECURITY NUMB ER VALIDATION The SSN Validation determines if the applicant has provided a social security number validly issued by the US Government, the year and state in which the social security number was issued, and if any death benefits have been filed. Sterling offers a SSN Trace to gather address trace history to order appropriate criminal jurisdiction information for each background screen. We also offer a SSN Verification search--a fee and consent-based SSN verification service that goes directly through the Social Security Administration to validate whether any death benefits have been filed on a SSN. The SSA changed the way SSNs are issued on June 24, 2011 making the validation search obsolete. This change is referred to as ‘randomization’. The SSA developed this new method to help protect the integrity of the SSN. https://www.ssa.gov/employer/randomization.html 2. . NAME AND ADDRESS TRA CE Reveals all names associated with a social security number, past and present addresses, and suspected fraudulent use of a social security number. Results can be cross referenced to addresses supplied by the applicant to ensure the integrity of the information on the job application. Information is acquired through credit bureaus, phone records, historical credit records and property records. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 16 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com 3. . CRIMINAL HISTORY CHECK A) COUNTY COURT CRIMINA L RECORD CHECKS SEARCHES County court record checks are the most comprehensive source of information for criminal activity and typically yield the most accurate and current data available. County search results provide criminal charges, dates, sentencing and disposition, for felonies and/or misdemeanors in the county seat court. Detailed dockets and supporting information are typically available. Service Provider accesses all 3,300+ counties. B) COLORADO MULTIPLE CO UNTY CRIMINAL RECORD CHECKS Service Provider provides consolidated access to all available Colorado county court records. C) STATEWIDE CRIMINAL R ECORD CHECKS Service Provider conducts rigorous and ongoing testing for the quality, timeliness, accessibility, and content of state repositories and continually updates the “Premier Preferred States List” to illustrate where statewide data is comparable to a county court record check. Data available may reflect arrest or disposition information obtained by police departments, county cases forwarded from local courts, or other criminal data housed by the state. In non-preferred states, Service Provider automatically conducts county court record checks. There are a number of ‘preferred states’ (for example: Colorado) where all counties report up to the state’s database. Therefore, it’s highly recommended that in these ‘preferred states’, that a statewide search be ordered versus a county search. We can enable a custom ordering rule in your account to have the system automatically load the statewide search (instead of county) in these ‘preferred states’. D) FEDERAL COURT RECORD CHECKS Federal search results provide information on criminal activity that occurred outside the county or state jurisdiction and was prosecuted at the federal district court level. Examples of criminal activity include kidnapping, drug trafficking, interstate transportation of stolen goods, bank robbery, and embezzlement. Federal court record checks typically yield low percentage hit rates and only involve the most serious crimes. e) International Criminal Searches These can be completed on an “a la carte” as requested basis. 4. . NATIONAL CRIMINAL OF FENDER SCAN A National Criminal Offender Scan is used to identify criminal activity in jurisdictions outside of current and previous residence and employment geographical locations. Although national 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 17 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com criminal record checks provide the broadest coverage available, the data is compiled from court and non-court records including information from the Department of Correction’s incarceration, parole, and release files, Administrative Office of Court records, and state and county criminal records and often contains information that may not be usable in the hiring process. To mitigate the potential liability inherent with other screening services national scans, Service Provider automatically researches any potential hit/record directly with the court. 5. . MOTOR VEHICLE DRIVING RECORD Service Provider will obtain the candidate’s Motor Vehicle Driving Record to cover at least the previous three years (including any available Commercial Driver License (“CDL”) information when applicable) from each state for which the candidate provides a license number and state of issue. 6. . STANDARD EMPLOYMENT AND DEPARTMENT OF TRANSPORTATION ( DOT) EMPLOYMENT VERIFICATION Information is solicited for such items as dates of employment, position or title, wages and salary, attendance record, reasons for leaving, eligibility for re-hire, job duties, evaluation of work performance, interaction with others, and disciplinary actions. The DOT Employment Verification is conducted as a supplement to the standard employment verification. Service Provider’s staff will promptly and professionally solicit answers to six questions required by the Federal DOT in the Code of Federal Regulations. This verification provides deeper insight into the applicant’s previous testing levels, refusals to test, violations to the DOT prohibitions, rehabilitation program participation and reportable accidents. 7. . SEX OFFENDER REGISTRY CHECK The Sex Offender Registry check provides information regarding felony and misdemeanor convictions of any sexual assault, aggravated sexual assault, aggravated criminal sexual contact, and/or kidnapping. Reports offer the offense date, charge and offense classification, and additional identifiers if available. Individuals on these registries are required to register in the state in which they reside. Service Provider can search a single state or conduct a National Sex Offender Registry search. State policies vary and may only provide information on high risk/repeat offenders. As previously mentioned, it is recommended that the City utilize the Department of Justice DOJ Sex Offender search versus the nationwide database sex offender search. The DOJ Sex Offender search is the highest quality search available and is fulfilled in real time using the Department of Justice Search. 8. . QUICK CHECK FOR “ FLA GGING” ISSUES Applies a pass, review, or fail grade to each applicant according to customer specific hiring criteria. To simplify the hiring process, improve compliance and hiring uniformity, maintain candidate privacy and reduce critical time to hire. Avoid unlawful employment practices associated with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 18 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com (ADA), and the Age Discrimination in Employment Act (ADEA), by applying consistent customer 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 19 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com criteria to every applicant. Sterling returns “Clear” or “Consider” results on completed background check reports. Sterling will flag any criminal records/derogatory information on the completed background check report with a “Consider” for City’s review/consideration. In the system, the City can then “Pass” or initiate “Adverse Action” the candidate. Sterling does not make any hiring decisions. 9. . I - 9 VERIFICATION Quickly and easily verifies the work authorization of newly hired employees through the Department of Homeland Security (DHS) or eVerify. Falling under the jurisdiction of U.S. Citizenship and Immigration Service’s (USCIS) Systematic Alien Verification for Entitlements (SAVE) Program, Service Provider is able to conduct employment verification of potential candidates. 10. . APPLICANT INFORMATION SELF ENTRY Permits the pre-hire candidate to complete and submit key personal data for employee verification. Using a secure web-page the candidate completes the necessary (user defined) data that automatically initiates the screening services. 11. . EDUCATION CONFIRMATI ON Service Provider will verify all relevant education obtained based on the information provided by the candidate or by City. Service Provider will attempt to verify International Education “a la carte” as requested. 12. . CREDIT REPORT This report allows the employer insight to the applicant’s level of fiduciary responsibility. This nationwide check is conducted in compliance with the Fair Credit Reporting Act (FCRA) and all applicable county, state, and federal laws. 13. . MILITARY SERVICE VER IFICATION In addition to verifying information an applicant provides on his or her job application or resume, this product offers detailed reports regarding military service. The report provides such details as dates of service, rank, pay, character of service, job description and/or specialties, decorations and medals, performance, and reason for discharge. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 20 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com 14. . WORKERS’ COMPENSATION CLAIM H ISTORY Provides a history of the applicant’s work related injuries filed by the employer. Searches assist employers in placing new hires in positions suited to their physical abilities. Reports usually include claim information, injury type, date, and case number. These reports adhere to the provisions of the Americans with Disabilities Act (ADA). An applicant must have been given a “conditional offer of employment” prior to executing a Workers’ Compensation search. 15. . PATRIOT ACT SCAN ( TERRORIST WATCH LIST) This service identifies individuals designated as terrorists by the Office of Foreign Asset Control (“OFAC”) through a comprehensive search of US agencies as well as international sources. 16. . CREDENTIAL AND PROF ESSIONAL LICENSE VERIFICATION Checking an applicant’s professional license or credentials verifies the qualifications and the integrity of the applicant by confirming that credentials and licenses stated on a job application or resume are correct. Yes, Sterling currently offers services listed 1-16 above through our secure, web-based Screening Direct platform. With regard to Sex Offender Search and as stated above, Sterling recommends the (Department of Justice) DOJ Sex Offender versus a single state sex offender search or nationwide criminal database. 17. . BUNDLED, FLAT - RATE, ALL- INCLUSIVE PACKAGES To manage costs, improve compliance and ensure consistency, Service Provider can create unlimited flat-rate, all inclusive, roll-specific packages. Packages can be created and priced during implementation. Based on the best-practices of other Service Provider clients, the following packages are recommended. Alternative or additional packages can be created and priced during implementation. Inclusive means there will be NO additional third-party fees charged. BASIC PACKAGE • A Social Security Number Validation. • A Name and Address Trace to pre-determine jurisdictions to search for criminal records. • A Nationwide Sex Offender Registry Check Based on the applicants disclosure and the results of the Name and Address Trace: • Each additional County Court Criminal History Check may be ordered • Each additional Colorado Multiple County Court Record Check may be ordered for an INCLUSIVE fee (there are no third party fees for Colorado Multiple County Court Checks). 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 21 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Sterling and Verified Volunteers can bundle searches in packages according to client’s specifications and price packages inclusive of fees (exception: NY, ME, VT, PR). V. PROPOSAL REQUIREMENTS Written proposals should be structured in this fashion and include, at a minimum, the following: 1. Signed vendor statement. Proposals should also specify primary contacts for both account management and service and their respective contact information. 2. Qualifications/history of organization and key personnel. Dedicated Team/Key Personnel: Pamela Sutton, Senior Account Manager – key contact for program owner/City management – Fort Collins, CO Jordy Hapin, Client Services Executive, The Advocates customer care team – day-to-day contact for screening platform users, volunteers, applicants Christina Brown, Vice President-Client Experience – strategic program oversight to ensure program success – Fort Collins, CO Christine Sbatella, Vice President-Operations – ensure operation success and fulfillment team oversight - Ohio Katie Zwetzig, Executive Director and Executive Sponsor - Fort Collins, CO Please refer to Attachment A – Team Resumes for key personnel. 3. Services List with detailed descriptions and costs (a-la-carte, bundled, flat-rate, and requested all-inclusive packages). Copies of sample reports. Please refer to a list of detailed descriptions and costs in Attachment I – List of Services and Description and Attachment J – Pricing Proposal. Please refer to Sterling Background Screening Report Sample and Verified Volunteers Background Screening Report Sample in Attachments G & H. 4. Systems, Procedures, Accessibility, Results Reporting, Quality Assurance, Security; Regulatory Compliance and Updates to provide services in a timely and accurate manner. We ensure that our company dedicated to quality control remains in compliance with changing legislation by: Building compliance into our technologies and processes. For example, before we provide completed background screening reports to clients, our highly trained Quality Control department thoroughly reviews all results and excludes any information that does not comply with international, state, local, or federal regulations. Forming strategic partnerships with leading national and international employment law firms. We call on these partners to aid in our understanding of FCRA rules and to help develop policies 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 22 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com and procedures that allow us to reduce our clients’ liability and keep candidate information secure. For example, Seyfarth Shaw. Seyfarth Shaw is the pre-eminent expert on FCRA regulations and issues. They played an integral role in the authoring and passage of the Fair and Accurate Credit Transactions Act (FACT Act) which amended the FCRA. Being an active and accredited member of the National Association of Professional Background Screeners (NAPBS). By continuously staying abreast of employment compliance regulations, we help the City of Fort Collins reduce its risk and protect candidate privacy. The City of Fort Collins is notified of major revisions regarding laws, regulations, trends, new services and concepts in a multitude of ways: The City of Fort Collins’s dedicated Account Manager will communicate with you when items of significance arise as well as topics or issues which may be of particular interest or applicable to you. E-mail updates to the appropriate stake holders within The City of Fort Collins will be sent as often or infrequently as you request (daily/weekly/monthly). Quarterly newsletters. Sterling’s online web portal. Webinars on compliance/legislative changes and screening best practices 5. Related Experience, prefer municipal and public agencies. We have provided background screening services to the City of Fort Collins since 2008. Related Experience Sterling has been providing background investigation services to local governments for decades, and dozens of city and county governments across the United States rely on Sterling to manage their background screening program. The following are examples of services we have provided to actual government clients: City Client A Client A selected Sterling after a comprehensive RFP process. Implementation roll out began with a scoping call to determine “go live” dates for the account, number of users, and the scheduling for user training. A second scoping call was arranged to review the screening packages in which Sterling made recommendations on the types of services and products Client A should consider based on the job duties and management levels described by Client A. We also reviewed the different types of user access rights. During the scoping meetings, Sterling requested the following deliverables from Client A: 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 23 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com List of users (names, e-mails, titles, phone numbers) and access rights (view only, place orders, no ability to view completed result details, etc.) 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 24 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Confirmation of screening packages Once the deliverables were provided to Sterling, it took approximately 3 days to set up the account and user login credentials. To accommodate the number of users Client A had, Sterling organized several in- person training sessions for the account users and one online training session. Per Client A’s request, these sessions were scheduled to occur all in the same week and lasted one hour each. Users were required to attend one of the three training sessions. During the sessions, users were introduced to their Client Service Executive (CSE) and given her contact information for continued client support. Hard copies of user guides were also provided. Following the conclusion of the final training session, Client A requested each user receive an e-mail with their login credentials as well as an electronic copy of the user guide and CSE contact information. Sterling was able to successfully meet Client A’s requests for implementation, roll out and “go live” date. City Client B Client B selected Sterling for their employment screening and E-Verify program through a Request for Proposal and after an extensive demonstration of platform functionality. Client B’s goals were to streamline their hiring process by implementing an electronic, paperless process while improving criminal screen accuracy and diligence. Once Sterling was chosen, scoping and kickoff calls were performed to further develop best practices based upon job function, user access, administration rights, and further training on the Sterling platform. Sterling’s platform implementation was approximately 72 hours developing bill codes, screening packages, and user profiles with administration rights. Training was specific to both background screening and E-Verify and performed over two kickoff sessions. Sterling has exceeded Client B’s expectations for a go live time, accuracy and turn-around times for criminal background checks, and process functionality improvements. Sterling’s functional improvements included: Electronic Consent and Disclosure Electronic I-9 and E-Verify integrated within the same platform. Increased criminal screening accuracy and efficiency leveraging Sterling’s CourtDirectTM technology Government Contracts The following are a few of the government clients to which we currently provide services: City of Phoenix City of Colorado Springs City/County of Denver El Paso County City of Fort Collins 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 25 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com 6. Three References, prefer municipalities and public agencies. City of Colorado Springs Theresa Louk, HRIS Specialist 30 S Nevada Avenue, Suite 702 PO Box 1575, Mail Code 725 Colorado Springs, CO 80901-1575 719-385-5155 tlouk@springsgov.com City of Phoenix Keith Poole, Human Resources Supervisor 251 West Washington Street, 3rd floor Phoenix, AZ 85003 602-262-7140 keith.poole@phoenix.gov FIRST (FIRST Robotics League) Lee Doucette, Manager Youth Protection Program 200 Bedford Street Manchester, NH 03101 603-666-3906 ext. 250 ldoucette@firstinspires.org VI. MISCELLANEOUS The City expects to enter into a written Services Agreement (“Agreement”) with the chosen vendor that shall incorporate this RFP and their proposal. The anticipated terms and conditions of the Agreement are set forth in the attached document. However, the City may include additional terms and conditions in the Services Agreement as deemed necessary. Any exceptions to the terms and conditions should be noted in vendor’s proposal. Understood. Your dedicated Account Manager will have The City’s custom agreement reviewed by Sterling’s Legal Counsel. VII. REVIEW AND ASSESSMENT Firms will be evaluated on the following criteria. These criteria will be the basis for review of the written proposals and interview session. The City of Fort Collins reserves the right to select a vendor for this project on the basis of written proposals submitted only. The rating scale shall be from 1 to 5, with 1 being a poor rating, 3 being an average rating, and 5 being an outstanding rating. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 26 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com WEIGHTING FACTOR QUALIFICATION STANDARD 2.0 Scope of Proposal How well does the proposal address the services and requirements contained in the RFP? 2.0 Assigned Personnel Do the persons who will be providing the services have the necessary skills? Are sufficient people of the requisite skills available? 2.0 Systems & Procedures Does the firm have the systems, software and support to provide requested services? Online access? Accessibility? Results reporting? Security? Quality Assurance? Regulatory compliance and updates? 2.0 Cost Do the proposed service fees compare favorably with the Project Manager's estimate? Are the fees presented reasonable for the effort required in each service? 2.0 Firm Capability Does the firm have the support capabilities the assigned personnel require? Has the firm provided similar services of this type and scope? Does the firm have the experience to successfully provide the service? VIII. REFERENCE EVAL UATION ( TOP RANKED F IRM) The Project Manager will check references using the following criteria. The evaluation rankings will be labeled Satisfactory/Unsatisfactory. QUALIFICATION STANDARD Overall Performance Would you hire this firm again? Did they show the skills required to provide the required services? Timetable Was the original Scope of Services Work completed within the specified time? Were screening results, client support, and billing provided in a timely manner? Completeness Was the firm responsive to client needs? Accurate and complete billing and reporting of results? Were problems/issues resolved quickly and effectively? Budget Were the services from the original Scope of Services provided within the project budget? Fee competitiveness and stability? Job Knowledge Did firm successfully fulfill the Scope of Services and program operate properly? Were problems/issues resolved quickly and effectively? Sterling acknowledges ranking criteria. Thank you for the opportunity. We hold high hopes of being selected 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 27 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com IX. VENDOR STATEMENT Vendor hereby acknowledges receipt of the City of Fort Collins Request for Proposal and acknowledges that it has read and agrees to be fully bound by all of the terms, conditions and other provisions set forth in the RFP. Additionally, Vendor hereby makes the following representations to City: a. All of the statements and representations made in this proposal are true to the best of the Vendor’s knowledge and belief. b. Vendor commits that it is able to meet the terms provided in this proposal. c. This proposal is a firm and binding offer, for a period of 180 days from the date hereof. d. Vendor further agrees that the method of award is acceptable. e. Vendor also agrees to complete the proposed Agreement with the City of Fort Collins within 30 days of notice of award. f. If contract is not completed and signed within 30 days, City reserves the right to cancel and award to the next highest rated firm. g. Vendor acknowledge receipt of YES-Acknowledged addenda. Firm Name: Sterling Talent Solutions / Verified Volunteers Physical Address: 113 S. College Ave, Fort Collins, CO 80524 Remit to Address: same as above Phone: 800-943-2589 ext. 2268 Authorized Agent of Firm Name: Sterling Talent Solutions Signature of Authorized Agent: Katie Zwetzig REDACTED Primary Contact for Project: Pam Sutton Pamela Sutton Title: Account Manager Email Address: pam@verifiedvolunteers.com Phone: 800-943-2589 ext. 2268 Cell Phone: 970-773-4928 NOTE: VENDOR STATEMENT IS TO BE SIGNED & RETURNED WITH YOUR PROPOSAL. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 28 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com X. SAMPLE SERVICES A GREEMENT ( FOR REFERENCE ONLY – DO NOT SIGN) Acknowledged receipt and agreed. ATTACHMENT INSURANCE REQUIREMENTS Understood and agreed. Please reference Attachment F – Certificate of Liability Insurance EXHIBIT CONFIDENTIALITY Acknowledged receipt and agreed. Verified Volunteers Client Services Executive JORDY HAPIN E- mail Address: jordy@veri fie dvolunteers.co m Objective: To realize my potential and grow professionally with a dynamic organization. Qualifications: • Skilled and proficient researcher • Excellent written and verbal presentation skills • Knowledge on different Microsoft programs and other basic related software • Skilled communicator, able to synthesize and relay complex information to different audiences • Excellent problem-solving skills • Process knowledge in the Verified Volunteers and the Screening Direct platforms WORK EXPERIENCE: Client Services Executive – Verified Volunteers / Sterling Talent Solutions (April 4, 2017 - present) • Proactively manage customer background screening day-to-day programs to best align with customer’s organizational needs. • Attend regular business reviews as the day-to-day contact of the client’s background screening program. • Assist clients and conduct training on using the background screening system. Create client specific training guides, when necessary. • Identify areas for improvement by knowing the client’s daily processes. Work with the Account Manager to implement the new services and customize client's screening program. • Respond to client questions about our services, results and provide additional specialized services when needed. • Liaison between clients and internal departments to provide clear and accurate program guidance and issue resolution for customers. • Ensure that all requests and case management workflows are resolved in a timely manner to meet contractual SLAs and client expectations. • Conduct client needs analysis; present to management as requested • Conduct and deliver additional projects as assigned by manager • Interact with clients, applicants and volunteers, assist and resolve any issues/concerns. • Respond to clients’ questions and concerns regarding status of order, secure additional information, etc. Technical Support Representative (June 11, 2013 – February 19, 2016) Convergys Malaysia • Provide thorough support and problem resolution for customers. • Build and maintain successful relationships with service providers, dealers and quality assurance. Startek Tier 2 Technical Support Representative (February 15, 2012 – April 2013) • Help customers troubleshoot issues they encounter while using the software and provide actionable tips to resolve the problem • Assume remote control over customers’ computers when necessary to resolve problems • Make hardware recommendations for customers whose machines cannot support the software Alorica Philippines Inc. Customer Interaction Specialist (March 2011 to February 2012) • Maintain financial accounts by processing customer adjustments • Recommend potential products or services to management by collecting customer information and analyzing customer needs • Prepare product or service reports by collecting and analyzing customer information Traffic Specialist (Real Time Analyst - Workforce) (August 2010 to March 2011) Alorica Philippines Inc. • Variance reporting to customers, to enable them to make timely decisions about planned off line activities and outages. • Send hourly, daily, monthly and annual reports that needs to be sent to the client. • Prepare Intra-Day and End-of-Day Client and Internal reports while ensuring timeliness and accuracy of data. • Ensure that optimum service levels are achieved within the department on a monthly, daily, and intra-day basis to drive up service level consistency performance. • Manage scheduling of employees. Alorica Philippines Inc. Technical Helpdesk Representative (October 13, 2009 - August 2010) • Displayed courtesy and strong interpersonal skills with all customer interactions. • Researched issues on various computer systems, modems, routers to resolve complaints, answer inquiries, and outline solutions. • Informed customers about issue resolution progress. • Worked with customers having data connectivity issues. EDUCATIONAL BACKGROUND: (2005 – 2009) Bachelor in Transportation Management Polytechnic University of the Philippines Katie Zwetzig Page | 1 Professional Experience EXECUTIVE DIRECTOR, VERIFIED VOLUNTEERS (A STERLING TALENT SOLUTIONS COMPANY) Responsible for the growth, management, brand and financial performance of Verified Volunteers, the nonprofit division of Sterling Talent Solutions. Verified Volunteers is the only background check platform tailored to the specific needs of the service sector and the first online community to mobilize repeat, vetted volunteers. Conceptualized in 2011, Verified Volunteers launched in 2013 and has seen tremendous growth and adoption since its inception and boasts 99.6% client retention. OWNER, TANDEM SELECT (sold to Sterling Talent Solutions in 2011) 2005-2011 Nationwide provider of background screening solutions for employers and non-profit organizations. Specialize in end-to-end solutions to improve efficiency and compliance of employee and volunteer onboarding. Company growth of 65% in 2010. Annual CAGR of 30% Employee growth from 14 employees (2005) to 52 employees 2011 (Northern Colorado Primary Employer) Named Colorado Company to Watch 2011 Named to NCBR’s Mercury 100 since 2008 (2011 rank at 13) Vistage CEO group (2007-2011) LSI LOGIC 1998-2002 (formerly Symbios Logic) Director, US Planning and Scheduling Responsible for all US-based product planning and scheduling for $3B semiconductor business Delivered 98% on-time to all clients SYMBIOS LOGIC 1996-1998 (formerly NCR AND AT&T Microelectronics) Site Manager Community face for the company Responsible for the Fort Collins’ campus and executing goals across all departments Director, Order Management and Supply Chain Executed client and supply chain demands for $800M business NCR MICROELECTRONICS/AT&T MICROELECTRONICS 1983-1996 Held various leadership positions including Director level positions in Supply Chain, Operations, Client Services and Program Management Received Pinnacol Award for Outstanding Service (one of three awards in company of 1600 employees) Community Involvement UNITED WAY OF LARIMER COUNTY (1991-2012) 2011-2012 Campaign Cabinet Community Investment Committee (2009-2013) Pathways Past Poverty Steering Committee (2009-2013) Board of Directors (1994-2000) Chair, Funds Distribution Committee Doris Keller Outstanding Volunteer Award Katie Zwetzig Page | 2 WOMENGIVE (2006-present) Founding Member Twice nominated for WomenGive Philanthropist of the Year Strategic Giving Committee (2008-present) Scholarship Review Committee (2007-present) RESPITE CARE BOARD OF DIRECTORS (2011-present) Fund Development Team Respite Ambassador and Volunteer (2007-present) SERVE 6.8 BOARD OF DIRECTORS (2012-2016) Helped launch new nonprofit to build collaborative resources for the underserved POUDRE SCHOOL DISTRICT FOUNDATION BOARD OF DIRECTORS (2006-2011) Board President 2007-2009 Responsible for altering the strategic vision of the Foundation through collaboration with the Community Foundation and delivery of educational programs for kids Executive Committee 2006-2010 PARTNERS MENTORING YOUTH BOARD OF DIRECTORS (2010-2015) Colorado Partners Mentoring Association Representative NATIONAL CHARITY LEAGUE (2007-2016) Mother-daughter volunteer organization POUDRE SCHOOL DISTRICT (1998-2012) INTERNATIONAL SERVICE PROJECTS Help build Women’s dormitory at a drug rehabilitation program in Prague, Czech Republic (2010) Construction and Medical Service Project-El Salvador (2011, 2013) Orphanage Volunteer-Guatamala (2012, 2015) COLORADO STATE UNIVERSITY Member of Marketing Advisory Committee LEADERSHIP FORT COLLINS-Class of 1998 Education COLORADO STATE UNIVERSITY Master of Science, Marketing UNIVERSITY OF COLORADO, BOULDER Bachelor of Science, Finance and Marketing PAMELA SUTTON SENIOR ACCOUNT MANAGER Team Builder / Leadership / Human Resources / Communicator / Connector Culture Builder / Mentor / Collaborator / Compensation & Benefits Manager Professional human resources leader with extensive experience in corporate environments. Skilled in recruitment, compensation programs, management of benefits programs, and promoting a positive company culture. Key Abilities: Organized, Detail Oriented, Thorough, Reliable, Committed, Diligent, Self-Starter, Passionate, Dynamic, Creative, Planner, Program/Project Leader BS, Business, Mankato State University SELECTED ACCOMPLISHMENTS Led expansion of Colorado Springs Fine Arts Center to include new gallery spaces, new café and retail store. Developed and implemented strategic marketing and public relations plan garnering national exposure, business development, and spearheaded the grand opening of the new $28.4M expanded Fine Arts Center. Responsibilities included managing Marketing/PR, Membership, Retail Shops, and Special Projects including an architectural monograph book about the renovation and expansion of the Fine Arts Center. Led expansion of Kohler Arts Center to include a new café, library, and retail store. Recruited by Ruth Kohler to led the $10M expansion of the Kohler Arts Center. As Manager-Human Resources, developed and implemented expansion plan which included recruiting, hiring, and training personnel, design/development/administration of employee benefits and compensation plans, job analysis and writing of an operations and procedures manual. Launched line of organic aromatherapy bath and body products. Developed and implemented business plan for new aromatherapy bath and body products line. Created sales brochure, website, and all marketing materials for both retail and wholesale markets. Transitioned to organic line marketing to Whole Foods grocers and the spa industry. Website and brochure won Silver Creative ADDY Award. CAREER SUMMARY Senior Account Manager, Sterling Talent Solutions / Verified Volunteers, 2011 to Present. Partner with Human Resource professionals to manage background check screening program. Responsible for managing top revenue accounts, retention and growing book of business. Manage, inform on best practices and serve as subject matter expert in industry segments (Youth Protection Programs/Sports, Healthcare, and Municipality/Government organizations). Marketing & Sales Director, One Tribe Creative, 2008 to 2011. Responsible for strategic marketing, public relations and new business development. Marketing Director & Strategic Consultant, Fine Arts Center, 2006 to 2008. Responsible for strategic marketing, public relations, and grand opening of the newly $28.4M expanded Fine Arts Center. Led Membership, launch of new Retail Shops and published architectural monograph book. President, Aroma Body Essentials, 2003 to 2007. Launched start-up aromatherapy bath and body products company. Created business plan and was solely responsible for marketing, sales, and promotions. Project Manager, General Dynamics, 2002 to 2003. Directed ISO conversion project moving from 1994 to 2000 standard and implemented new TL 9000 standard. Experience in writing procedures for Quality Management System, coordination of ISO training, and internal auditing. Marketing Manager, Checks Unlimited, 2000 to 2001. Oversaw marketing, sales incentive promotions and revenue generation for Business Checks Division. Created long-term marketing strategy and enhanced collateral plan with new sales call center promotional offers and formed strategic partnerships. Manager-Human Resources, John Michael Kohler Arts Center, 1998 to 2000. Led expansion of $10M facility, new business development, human resources, recruiting and hiring of 38 employees and operations management for the Arts Center. Grew revenue 40% in first year. Implemented new dental, vision and 403(b) benefit plans. Led expansion of Kohler Arts Center to include a new café, library, and retail store. Earlier: Administrative Assistant, International Human Resources, Cargill, Inc. Christina K. Brown Christina@verifiedvolunteers.com PROFESSIONAL SUMMARY Effective Communication Skills: Effectively convey ideas/information in an influential manner, managing multiple stakeholder expectations while reaching milestones on or ahead of schedule Organizational Strengths: Proven skills that increase efficiency in changing environments Analytical Strengths: Ability to solve complex business problems through detail oriented planning Dynamic Team Skills: Professionally trained in team-centric processes to facilitate desired results PROFESSIONAL EXPERIENCE Vice President – Client Experience, Verified Volunteers, Ft. Collins, CO 2/14 – Present Lead of all Client Experience Departments including Customer Service, Account Management and Implementation functions. Established cross-functional procedures for client facing teams across the organization Developed Account Management processes to support and grow the client base by 65% over 2014 Developed scalable onboarding procedures to support tiered new client growth while expediting revenue Worked with technical teams to fuel system design enhancements based on client and organizational needs Senior Account Manager – Enterprise Service Group, Sterling Infosystems, Ft. Collins, CO 9/11 – 2/14 Responsible for strategic directive of enterprise level accounts. Managing a $4 million portfolio with 100% retention. Focused on retaining and growing our existing client base by identifying client needs and exceeding expectations Responsible for negotiating client contracts and compliance policies Established operational processes to fit various onboarding models while meeting internal and external deadlines Migrated existing client base to a new platform through the acquisition while maintaining 100% client retention. Manager – Implementation & Solution Design, Tandem Select, Ft. Collins, CO 8/10 – Present Implemented and managed all national account implementation projects resulting in unprecedented revenue growth. Collaborated with multiple stakeholders throughout the organization to define the department and create a scalable implementation solution for on-boarding large and complex accounts Managed cross functional teams to refine integration specific plans to accommodate client scheduling needs Established communication schedules and standards with multiple departments for revenue and operations forecasting Maximized revenue by crafting phased on-boarding approaches to expedite project deliverables Manager - Client Services, Tandem Select, Ft. Collins, CO 10/07 – 8/10 Managed Client Services team developing key processes and personnel for scalable and sustainable growth. Created Account Management guideline and client facing deliverables for department use Achieved 97% client retention by producing a value driven communication plan with current clients Created client training processes and materials allowing for systematic on-boarding of new Tandem users Developed multiple client facing process improvements, maximizing both client satisfaction and internal efficiencies Credit Manager, Wells Fargo Financial, Ft. Collins, CO 12/06-5/07 Advised customers on debt management and tailored loan products to fit personal financial goals. Counseled customers on debt reduction strategies Executed referral process between Wells Fargo Bank and Wells Fargo Financial Effectively communicated with both team members and clients to provide excellent customer service while exceeding monthly sales goals COMMUNITY INVOLVEMENT Tandem Kind / Sterling Kind Established, branded and continue to lead a corporate charitable giving program, inclusive of monetary donation committee, in- kind giving policy and matching gift contribution program. Coordinated the branding of all Tandem Kind/Sterling Kind materials, logos, mission statement and web presence Report on all budget expenditures of the Tandem Kind/Sterling Kind Program to the Executive Leadership Team Field on-going donation requests from various non-profits including volunteer coordination of all events Coordinate monthly employee social responsibility educational seminars Generation United, Young Leadership Society, Charter Member Professional organization committed to impacting our community through financial and time dedication with a focus on increasing the graduation rate in Larimer County. 2012 - Present Business Cares Sterling Kind ambassador to the United Way Business Cares group, educating and collaborating with other Business Cares members to maximize the impact on the Northern Colorado community. 2008 – Present United Way Certified Volunteer Project Leader CASA of Larimer County Coordinate and perform holiday events. 2008 to Present Loveland Parks & Recreation Youth Soccer Coach from 2010 – 2011 Thompson Valley Preschool Board member and secretary for two terms from 2008-2010. Susan G. Komen Race for the Cure 10 year team leader for the Denver Affiliate Komen Race for the Cure 5k EDUCATION MBA, Healthcare Administration, University of Colorado, Denver, CO 2015 Large Account Management Training, Miller Heiman 2011 Project Management Certification, Colorado State University, Fort Collins, CO 2010 BS, Business Administration (Organization Management) Colorado State University Ft. Collins, CO Dec 2006 AA, Liberal Arts Degree, Aims CC, Loveland, CO May 2004 Real Estate Licensure, Aims CC, Loveland, CO Aug 2000 CHRISTINE M. SBATELLA Page 1 VP Product Development & Global Operations January 2013 to Present In this role, I am responsible for all aspects of the Verified Volunteers web based background check platform and client portal including strategic vision, planning, budget, design, requirements development, testing, training, implementation, communication, and marketing. Lead a team who: • Defines workflows, designs web interface user experiences, documentsrequirements • Plans Agile sprint schedules and features • Integrates with 3rd party Volunteer Management Systems • Maintains industry legal standards and proactively researches and plans for legislative changes • Creates communication and marketing plans that promote newplatform features • Trains internal and external customers/associates • Defines and maintains software quality standards • Creates marketing slicks and product guides • Defines marketing campaigns • Collaborates with multiple partners, internal teams and/orvendors • Creates annual budget and measures performance • Uses metrics to measure productivity efficiencies in productfulfillment Sterling Backcheck: Director of Transition February, 2012 to January 2013 In this role, I was responsible for transitioning and integrating processes and products and services into the Sterling family of products and services when Acxiom was purchased, I reported directly to the Senior Vice President of Mergers/Acquisitions and Transition Services. Directly responsible for all planning, execution, status reporting and budgeting during thetransition. • Create and manage the Transition Service Agreement (TSA) which plans for the movement of hardware, software, telephony equipment, and services from the Acxiom to the Sterling datacenter • Lead strategic integrations that reduce overall product costs and increase productivity by reducing product fulfillment life cycle • Coordinate process alignment and defined best practices o Compare/contrast product fulfillment programs to identifygaps o Review compliance practices to ensure legal requirements are met andconsistent o Identify and prioritize key improvements to realize operationalefficiencies Acxiom: Senior Manager, Technology Solution Center (TSC) October, 2010 to February, 2012 Developed and implemented a program to effectively receive, grade and prioritize software engineering initiatives within the organization for both internal and customer facing change/development requests • Defined and documented Business Requirements and customer facing Statements of Work o Led a team of Business Analysts who analyzed and documented the businessneeds o Initiated and developed full scale of project plans and trackedexecution o Lead planning sessions on major strategic initiatives within theorganization o Identified customer pain points and recommended and implemented solutions torectify • Subject matter expert and manager of Government Service Department o Programs include I9, E-Verifiy, CBSV, FBI Channeling and Ohio Webcheckfingerprinting • Led the planning and design for web based GUI / customer facing and workflowapplications • Executed Projects o Responsible for multiple projects and deliveries to both internal and externalcustomers o Managed the operational and technological aspects of the projects PROFESSIONAL EXPERIENCE Verified Volunteers, a Sterling Talent Solutions Company Ohio 1996 to Present CHRISTINE M. SBATELLA Page 2 • Trained Sales, Operations and Account Management of new processes, products and procedures • Analyzed physical security and designed and implemented a building security plan Strategic Project Manager March, 1996 to September, 2010 Primary responsibilities included researching, defining, documenting and coordinating programs within the organization to increase productivity, establish new client relationships and research/develop new products to generate revenue. • Coordinated technical projects that require interaction between the operations team and the IT department. • Created business cases to justify the project and project costsavings • Worked with the corporate procurement team to establish best pricing and define service and vendor statement of work • Create requirements to define new process and aid in IT development – including Business level, User Level and Functional Level requirements • Defined and implemented strategic initiatives which include thefollowing: Document Management Systems (DMS)- team of 11 associates o Researched, initiated discussions, negotiated contracts and implemented the following systems to create a paperless environment (DMS system (OnBase and OCR system (AnyDoc)) o Fax Server (CopiaFacts) – uses 24 port T1 channels to route Faxes to a central server for electronic use and distribution to users / DMS systems/ OCRprocessing o E-Signature (DocuSign) – promotes electronic signature signing process that is compliant with E-Sign law and collects legally binding signatures Federal Bureau of Investigation (FBI) Channeling Program • Directly responsible for identifying business opportunity and developing a relationship with the FBI • Collaborated with the FBI to create a highly secure and compliant environment for displaying information on the Web and established direct access to the FBI Fingerprinting system (IAFIS) Miscellaneous projects • Coordinated build-out of new offices – 1998 – Business Unit move, 2006 – creation of a satellite office • Worked with security team to identify holes in physical building security • Created process flows for all business unit functions and identified areas where date/time could Bachelor of Business Administration, Kent State University, Kent, Ohio 1992 Concentration: Marketing North Royalton PTA, event chairperson Parma Animal Shelter, donation coordinator St. Albert the Great, large events chairperson Catholic Charities; food service volunteer World Meeting of Families, Executive Volunteer St. Albert the Great, Day of Service Board Member Proficient in Microsoft suite of products including Word, Excel, PowerPoint, Visio and Project EDUCATION Volunteer Data Protection & Privacy DATE ISSUED 1 September 2014 CLASSIFICATION Confidential STERLINGBACKCHECK | PAGE 1 STERLINGBACKCHECK– CONFIDENTIAL & PROPRIETERY WWW.STERLINGBACKCHECK.COM Privacy at SterlingBackcheck PRIVACY MISSION STATEMENT SterlingBackcheck is committed to the protection of individual privacy rights. We hold ourselves to the highest legal and ethical standard for compliance and strive to be a privacy champion in the background screening industry. We value the trust placed in us by clients, colleagues and suppliers and work to maintain that trust by building privacy protection into everything we do. SterlingBackcheck’s Core Privacy Principles ACCOUNTABILITY We are accountable for our privacy practices We are responsible for safeguarding the personal information entrusted to us. SterlingBackcheck has appointed a team of privacy professionals (the ‘Privacy Team’) which ensures we comply with this Policy, the law, our contractual obligations and the rights of individuals. The Privacy Team provides training and guidance on privacy matters, and investigates concerns and complaints from colleagues, clients, individuals or government agencies. We take privacy concerns and complaints seriously and investigate and respond to them in good faith. FAIRNESS AND TRANSPARENCY We handle personal information in line with data subjects’ expectations and the law We only collect and use personal information with the consent of the data subject or where there is a legitimate purpose. The data subject may withdraw consent for use of the information at any time. PROPORTIONALITY We ensure that we collect, use and retain only the personal information we need for a specified purpose. We do this by observing a number of more specific principles: LIMITING PURPOSES We do not use personal information for purposes that are incompatible with those that were identified when the information was first collected, unless the data subject has consented to the new purpose or it is required by law. LIMITING COLLECTION, USE AND DISCLOSURE We avoid the collection, use and disclosure of personal information that is not necessary for the purposes we have identified, unless required by law. RETENTION We retain personal information long enough to fulfill the purpose for which it was originally collected, where required by law, or to allow data subjects to exercise their rights under the law. We do not retain personal information for which we have no further use. STERLINGBACKCHECK | PAGE 2 STERLINGBACKCHECK– CONFIDENTIAL & PROPRIETERY WWW.STERLINGBACKCHECK.COM QUALITY AND ACCURACY We take reasonable steps to ensure that personal information is accurate, complete and, where necessary, kept up to date SECURITY We ensure personal information in our custody is kept secure We take the necessary technical and organizational measures to ensure personal information is secured against accidental access, destruction, loss, modification or disclosure, and take appropriate steps to reduce or eliminate harm in case of a breach. We do not transfer personal information to third parties or overseas when it is prohibited by law. When it is permitted to transfer personal information, we ensure that it continues to benefit from the protections afforded by this Policy. INDIVIDUAL PARTICIPATION We help individuals understand and exercise their legal rights with respect to the personal information entrusted to us All individuals have the right to know whether we hold personal information about them and, if we do, how it has been or will be used. They have a right to access personal information about themselves upon request, with reasonable limitations as provided by law. Individuals have the right to dispute the accuracy of their personal information and, if their dispute is successful, have their information updated as appropriate. We inform individuals about their rights upon request and as required by law, and take reasonable steps to assist them in exercising those rights. PRIVACY BY DESIGN We build privacy into everything we do We subscribe to the concept of Privacy by Design. This means that we take a proactive approach to privacy. Rather than trying to fix privacy problems as they come up, we aim to prevent them entirely. Before a new system, product or procedure is developed, or an existing one is modified, we carefully review any effect it may have on personal information to ensure our Core Privacy Principles are upheld. STERLINGBACKCHECK | PAGE 3 STERLINGBACKCHECK– CONFIDENTIAL & PROPRIETERY WWW.STERLINGBACKCHECK.COM What SterlingBackcheck has to offer In-house subject matter expertise Track record of success Physical global footprint positioned on three (3) continents to deliver employee and trading partner screening for 196 countries. SterlingBackcheck’s approach to compliance We hold ourselves to the highest legal and ethical standard for compliance and recognise that compliance is paramount to both us and our clients We take a comprehensive approach to managing privacy, legal and regulatory compliance requirements relating to global background screening Global Compliance and Privacy Teams, composed of certified privacy professionals Monitoring of privacy, human rights and employment legislation trends In-country counsel for legal opinions and best practice data from over 196 countries worldwide. How we train our employees on handling personal data All employees are required to complete annual Information Security Awareness training. This training is provided by SANS as part of the SANS ‘Securing the Human’ program. Additionally, UK employees or employees with UK responsibilities receive supplementary training on the UK Data Protection Act 1998 (which transposed the EU Data Protection Directive 95/46/EC into national law). Similarly, Canadian employees, or employees with Canadian responsibilities, receive specific training related to the Personal Information Protection and Electronic Documents Act (PIPEDA) and other relevant Canadian provincial privacy laws. Privacy principles, such as data retention, choice and consent, etc., are ingrained within existing SterlingBackcheck policies on which all SterlingBackcheck personnel receive training. Overview | Corporate Profile 1 | © 2016 Sterling Talent Solutions | sterlingtalentsolutions.com | 800.899.2272 Imagine having a trusted partner to help you get the right hires for your organization in the door quickly and efficiently. And what if you could create a positive employee engagement journey from day one? Sterling Talent Solutions provides you with hiring peace of mind by delivering a simpler, smarter background screening and onboarding experience for you and your candidates worldwide. Our comprehensive suite of cloud-based background screening and onboarding solutions deliver fast, accurate and reliable results along with automated tools to maintain compliance throughout the hiring cycle. Criminal Background Checks Our exclusive Complete Criminal Locator, powered by CourtDirect™ technology, delivers fast, thorough results so you can hire with greater confidence and compliance. Employment and Education Verification Verification services help you ensure candidates have the qualifications and work experience you require by confirming employment histories, educational degrees and professional licenses. Drug and Occupational Health Screening Convenient, accurate substance abuse screening services with a nationwide network of over 12,000 collection sites help you comply with Department of Transportation (DOT) requirements or implement a drug-free workplace program. Onboarding Solutions Streamlined onboarding with offer letter management, standardized electronic forms and simplified workflows based on how your company hires helps ensure a smooth, positive experience from day one. I-9 and E-Verify Solutions Managing your employee’s right to work status doesn’t have to be a full time job. We offer electronic, intuitive Form I-9 and E-Verify solutions to help streamline and simplify this process. Executive Due Diligence Hire the right executives and other high profile candidates to grow your business and to protect your brand. Bishop’s Services provides extensive, investigative background checks that highlight your candidate’s professional and personal history in an easy-to-understand report. Intelligent Hiring. Peace of Mind. Overview | Corporate Profile Overview | Corporate Profi The Sterling Difference Measurable Value. No Shortcuts. We offer the highest level of quality and service at a competitive price to deliver the best value to your organization and reduce your total cost of ownership (TCO). Outstanding Candidate Experience Our secure candidate portal provides simple, anytime, anywhere access that engages your future employees from day one. Speed and Efficiency Sterling Talent Solutions automates the hiring process from a single dashboard, resulting in a simpler experience and faster turnaround so you and your team can spend more time on other high-value tasks. Accurate and Thorough Manage your hiring process with confidence as Sterling Talent Solutions guides you through the necessary hiring steps and even alerts you to any missteps. Our unique CourtDirect™ fulfillment technology delivers faster turnaround times, increases accuracy rates and provides continuous quality monitoring. Compliance Driven by Technology Sterling Talent Solutions embraces the ever-changing landscape of relevant global, federal, state and local hiring regulations in order to help you navigate Fair Credit Reporting Act (FCRA), Equal Employment Opportunity Commission (EEOC) and other regulations governing pre-employment services. Quality of Service Your dedicated, award winning Client Service team is there when you need them to ensure the simplest, most effective experience for you, your team and your candidates. Continuous Innovation In order to remain highly responsive to our evolving client needs, we’re continuously investing in technology and innovation. We’ll keep you informed of the latest enhancements to our products, services and platforms in addition to new ATS integrations. Single Hiring Solution Meet all of your screening and onboarding needs with a single, comprehensive platform, simple reporting and efficient, consolidated invoicing. © 2016 Sterling Talent Solutions | sterlingtalentsolutions.com | 800.899.2272 1147-USEN V1 About Us Sterling Talent Solutions provides hiring peace of mind by delivering a simpler, smarter background screening and onboarding experience for employers worldwide. Our comprehensive suite of cloud-based background screening and onboarding solutions deliver accurate, reliable results and tools to maintain compliance throughout the hiring cycle. With 18 offi in nine countries, our team of more than 3,500 employees proudly serves over 50,000 customers around the world, including 25% of the Fortune 100. Sterling is accredited by the National Association of Professional Background Screeners D TYPE OFNISURANCE L LIMTIS ALL OWNED - SCHEDULED x $ X l ffTLJTE I Client#·1058256 STERLINF2 ACORD"' CERTIFICATE OF LIABILITY INSURANCE I DATE (MMIDD/YYYY) 12/01/2016 COVERAGES CERTIFICATE NUMBER: REVISION NUMBER: THIS IS TO CERTIFY THAT THE POLICIES OF INSURANCE LISTED BELOW HAVE BEENISSUED TO THE INSURED NAMED ABOVE FOR THE POLICY PERIOD INDICATED. NOTWITHSTANDING ANY REQUIREMENT, TERM OR CONDITION OF ANY CONTRACT OR OTHER DOCUMENT WITH RESPECT TO WHICH THIS CERTIFICATE MAY BE ISSUED OR MAY PERTAIN, THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO AllTHE TERMS, EXCLUSIONS ANO CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. NISR SUBA POLICY EFF POLICY EXP LTR WVD POLICY NUMBER IMM/DD/YYYYIMIMIDD/YYYYI A X COMMERCIAL GENERAL LIABILITY 16UUNBl2722 10/12/2016 10/12/2017 EACH OCCURRENCE s1.000 000 CLAIMS-MADE [::!] OCCUR J?ifa-E i.P..ncel s1.000 000 - MED EXP (Anv one person) s 10.000 - PERSONAL & ADV INJURY s 1.000,000 GEN'LAGGREGATE LIMIT APPLIES PER: GENERAL AGGREGATE s2,000,000 POLICY DJPERCOT · DLOC PRODUCTSC·OMP/OP AGG $2,000,000 OTHER : $ A AUTOMOBILE LIABILITY 16UUNBl2722 10/12/2016 10/12/2017 fe trlNGLE LIMIT $1,000,000 - ANY AUTO BODILY INJURY (Per person) $ , BODILY INJURY (Per accident) s AUTOS , , x HIRED AUTOS , AUTOS NON-OWNED PROPERTY DAMAGE AUTOS IPer accident! $ B UMBRELLA LIAB OCCUR 16XHUBl1936 0/12/2016 10/12/2017 EACH OCCURRENC E s15.000 000 EXCESS LIAB CLAIMS-MADE AGGREGATE s15,000 000 oEo I xi RETENT10Ns$10 ooo $ B WORKERS COMPENSATION 16WEPl3210 0/12/2016 10/12/2017 12H- AND EMPLOYERS' LIABILITY y J N ANY PROPRIETOR/PARTNER/EXECUTIVEcm E.L EACH ACCIDENT s1.000 000 OFFICER/MEMBER EXCLUDED? N N/ A (Mandatory In NH) E.L.DISEASE • EA EMPLOYEE s1000 000 If yes, describe unde< DESCRIPTIONOF OPERATIONS below E.L.DISEASE • POLICY LIMIT s1,000,000 c Cyber Liability 03092459 10/12/2016 12/11/201 $5,000,000 Aggregate D E&O/Professional PPL2007831 11/16/2016 12/11/20 $5,000,000 Aggregate E Crime 82242334 10/12/2016 10/12/201 $3,000,000 DESCRIPTIONOF OPERATIONS I LOCATIONS I VEHICLES (ACORD 101,Addtiional Remarks Schedule, may be attached If more space Is required) NamednIsured Continued: Sterling lnfosystems Holdings Inc. Sterling Credit Screening Inc. Sterling Protective SystemsInc. Data-Quick Direct Inc. (See Attached Descriptions) CERTIFICATE HOLDER CANCELLATION City of Fort Collins PO Box 580 Fort Collins, CO 80522 I AUTHORIZED REPRESENTATIVE um jufi;C- © 1988-2014 ACORD CORPORATION.All rights reserved. ACORD 25 (2014/01) 1 of 2 The ACORD name andlogo are registered marks of ACORD #S19363349/M19360151 GSYZP DESCRIPTIONS (Continued from Page 1) Bishops Services Inc. ABSO Unisource Screening & Information Services Inc. American Background Information Services Inc. Screening International LLC The Premier Company OBA Tandem Select Sterling lnfosystems- Ohio, Inc. HR Plus Verified Volunteers Checkwell Decision Corporation (US) Sterling Intermediate Corp. Sterling Midco Holding Inc. Sterling Ultimate Parent Corp. EmployeeScreen IQ, Inc. TalentWise, Inc. Verified Person, Inc. Sterling Talent Solutions, Inc. Other Liability Information: Cyber Liability Policy #03092459 $100,000 Retention: Privacy, Network Security or Media Wrongful Acts Breach Response Services Limit of Liability 10,000,000 Individuals, $1,000,000 Retention E&O/Professional Liability Policy #PPL2007831 $250,000 Deductible Each Claim $2,500,000 Deductible Class Action Suits Crime Policy #82242334 $25,000 Deductible The General Liability and Auto Liability policies include an automatic Additional Insured endorsement that provides Additional Insured status to the Certificate Holder only when there is a written contract that requires such status, and only with regard to work performed on behalf of the named insured. SAGITTA 25.3 (2014/01) 2 of 2 #S19363349/M 19360151 XXX-XX-1234 COMPLETE REPORT - CONSIDER SAMPLE, GARY L 2001 RIVER RD CHATSWORTH, GA 30705 ABC INC. 123 ENTERPRISE DRIVE CALHOUN, GA 30701 PHONE: 888.889.5248 DisputeResolution@sterlinginfosystems.com *** CONFIDENTIAL BACKGROUND SCREENING REPORT *** (INFORMATION CONTAINED IN THIS REPORT IS PUBLISHED IN ACCORDANCE WITH FEDERAL AND GA STATE LAWS) REPORT SUMMARY COMPONENT IDENTIFIERS STATUS RESULT SSN Trace XXX-XX-1234 Complete Complete County Criminal Record Sample, Gary L, VA-CULPEPER Complete Clear County Criminal Record Sample, Gary L, GA-WHITFIELD Complete Clear County Criminal Record Sample, Gary L, VA-SPOTSYLVANIA Complete Consider County Criminal Record Sample, Gary L, VA-FREDERICKSBURG CITY Complete Consider County Criminal Record Sample, Gary L, GA-MURRAY Complete Clear Enhanced Nationwide Criminal Search Sample, Gary L Complete Complete Sample, Gary L, TN-Tennessee Bureau of State Criminal Repository State Criminal Repository Investigation Complete Clear Sample, Gary L, FL-Florida Department of Law Enforcement Complete Consider National Sex Offender Sample, Gary L Complete Clear ArrestDirect Candidate Sample, Gary L Complete Complete Locator - County Validator Sample, Gary L, VA-HOPEWELL CITY Complete Clear Locator - County Validator Sample, Gary L, FL-SAINT JOHNS Complete Clear Locator - County Validator Sample, Gary L, VA-STAFFORD Complete Consider Pursuant to Minn. Stat. Ann. § 332.70(4): The report may include information that has been expunged, sealed, or has otherwise become inaccessible to the public since the date it was collected. Results pertaining to the subject's potential criminal background results are only included in the report if there is an exact match between the full name and date of birth provided by the subject and the court record. To ensure the integrity of our results, the criminal information reported appears exactly as it is received from each search. However, if the same information is revealed in numerous criminal background searches, it is only listed once in the report to assist the client in interpreting the findings. As sex offender, office of foreign asset control and federal criminal offender databases may only list names, information is provided only if there is a complete name match between the subject and the entry in the government records. Department of motor vehicle records are provided only if there is an exact match between the license number provided by the subject and the agency record. Credit reports are provided by the credit bureau based on 2 matching criteria among name, address XXX-XX-1234 and social security number. XXX-XX-1234 To the extent criminal background results are duplicative of findings from non-criminal background checks, such as a sex offender hit, the results are duplicated in the report. Accordingly, a thorough review of the complete report is required to ensure that the company properly recognizes duplicative results. The purpose of Social Security Trace/Address Locator Report is to locate jurisdictions for purposes of expanding the scope of the criminal background check. The Social Security number provided by the applicant is not checked against the Social Security Administration database since the Social Security Administration database generally is not accessible for pre-employment screening purposes. In determining whether a number appears to be validly issued, SSN protocols are applied but please note that due to the randomization of the issuance of social security numbers, any conclusion regarding whether the number is valid may not be accurate for recently issued numbers. This report or portions of this report may have been rated or scored pursuant to criteria provided by the client. The rating is merely to ease the reviewer(s) review of the report and does not indicate that any disqualification decision has been made. Regardless of ratings, absent any statutory provision mandating an employment action, an individualized analysis should be performed. As it may not be permissible or recommended to use certain information contained in this report for employment decisions, it is advisable to consult with counsel prior to making any adverse hiring decisions. by requesting and accepting this report, client confirms it is acting in compliance with its end user certification. County Criminal Record Clear SSN Trace Complete Data as Provided SSN XXX-XX-1234 Last Name Sample First Name Gary Middle Name L The provided social security number has returned potential matching information related to the subject of this report. This information is an investigative tool only and should not be used as the basis of any employment decision. Reported Data Report requested on: 6/16/2014 Report completed on: 6/16/2014 Name: Sample, Gary L SSN: XXX-XX-1234 County Criminal Record Clear Data as Provided Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown Jurisdiction VA-CULPEPER (2922) Verified Data Report requested on: 6/16/2014 Report completed on: 6/16/2014 XXX-XX-1234 Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown Jurisdiction GA-WHITFIELD (544) Data as Provided Verified Data Report requested on: 6/16/2014 Report completed on: 6/18/2014 Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown Jurisdiction VA-SPOTSYLVANIA (3008) County Criminal Record Consider Data as Provided Case Number: GC11005767-00 Last Name: Sample First Name: Gary Middle Name: L DOB: 6/3/XX Verified Data Report requested on: 6/16/2014 Report completed on: 6/19/2014 Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 03/18/2011 Disposition Date: 04/28/2011 Additional Info: N/A Type: Misdemeanor Original Charge: SOLICITING Disposition: GUILTY Sentence: Type: Fine Suspended: No Fine Amount: $30.00 ___________ Type: Costs Suspended: No Fine Amount: $81.00 ___________ Case Number: GC11409185-00 Last Name: SAMPLE First Name: GARY Middle Name: LEE Charges XXX-XX-1234 DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor XXX-XX-1234 Case Status: Closed Case Arrest Date: 05/12/2011 Disposition Date: 06/02/2011 Additional Info: ***MIDDLE NAME ON FILE Type: Misdemeanor Original Charge: SOLICITATION ON ROADWAY Disposition: GUILTY Sentence: Type: Costs Suspended: No Fine Amount: $81.00 ___________ Type: Fine Suspended: No Fine Amount: $30.00 ___________ Case Number: GC11013771-00 Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 07/02/2011 Disposition Date: 08/30/2011 Additional Info: ****MIDDLE NAME ON FILE Type: Misdemeanor Original Charge: SOLICITING Disposition: GUILTY Sentence: Type: Costs Suspended: No Fine Amount: $116.00 ___________ Type: Fine Suspended: No Fine Amount: $30.00 ___________ Case Number: GC11007372-00 Last Name: Sample First Name: Gary Middle Name: L DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 03/28/2011 Disposition Date: 04/28/2011 Additional Info: N/A Type: Misdemeanor Original Charge: SOLICATING Disposition: GUILTY Sentence: Type: Costs Suspended: No Charges Charges Charges XXX-XX-1234 Fine Amount: $81.00 ___________ Type: Fine Suspended: No Fine Amount: $45.00 ___________ County Criminal Record Consider Data as Provided Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown Jurisdiction VA-FREDERICKSBURG CITY (2938) Verified Data Report requested on: 6/16/2014 Report completed on: 6/18/2014 Case Number: GC11009895-00 Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 03/25/2011 Disposition Date: 04/14/2011 Additional Info: N/A Charges Type: Misdemeanor Original Charge: AGGRESSIVE SOLICITATION Disposition: GUILTY Sentence: Type: Costs Suspended: No Fine Amount: $119.00 ___________ Type: Fine Suspended: No Fine Amount: $25.00 ___________ Case Number: GC10014526-00 Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 11/22/2010 Disposition Date: 03/24/2011 Additional Info: N/A Charges XXX-XX-1234 Type: Misdemeanor Original Charge: PANHANDLING 5TH OFFENSE Disposition: GUILTY Sentence: Type: Fine Suspended: No Fine Amount: $150.00 ___________ Type: Costs Suspended: No Fine Amount: $119.00 ___________ Case Number: GC11000753-00 Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 01/03/2011 Disposition Date: 02/10/2011 Additional Info: N/A Type: Misdemeanor Original Charge: SELLING STOLEN GOODS (less than $500) Disposition: GUILTY Sentence: Type: Confinement Suspended: No Jail: 5 DAYS ___________ Type: Fine Suspended: No Fine Amount: $10.00 ___________ Case Number: GC11000705-00 Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 01/20/2011 Disposition Date: 02/24/2011 Additional Info: N/A Type: Misdemeanor Original Charge: AGGRESSIVE PANHANDLING Disposition: GUILTY Sentence: Type: Costs Suspended: No Fine Amount: $119.00 ___________ Type: Fine Suspended: No Fine Amount: $150.00 Charges Charges XXX-XX-1234 ___________ Case Number: GC10012425-00 Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 11/22/2010 Disposition Date: 03/24/2011 Additional Info: N/A Type: Misdemeanor Original Charge: PANHANDLING 9TH OFFENSE Disposition: GUILTY Sentence: Type: Costs Suspended: No Fine Amount: $119.00 ___________ Type: Fine Suspended: No Fine Amount: $100.00 ___________ County Criminal Record Clear Data as Provided Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown Jurisdiction GA-MURRAY (494) Verified Data Report requested on: 6/16/2014 Report completed on: 6/17/2014 Enhanced Nationwide Criminal Search Complete Data as Provided Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown Verified Data Report requested on: 6/16/2014 Report completed on: 6/18/2014 The provided applicant demographics have been searched against the MSMJ database. Reportable/verified information where found is reported under the source jurisdiction and labeled as originating from this data. Charges XXX-XX-1234 Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown State Criminal Repository Clear Data as Provided Jurisdiction TN-Tennessee Bureau of Investigation (3810) Verified Data Report requested on: 6/16/2014 Report completed on: 6/16/2014 Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown State Criminal Repository Consider Data as Provided Jurisdiction FL-Florida Department of Law Enforcement (3269) Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Verified Data Report requested on: 6/16/2014 Report completed on: 6/19/2014 Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 01/28/2013 Disposition Date: 01/29/2013 Sentences: Type: Costs Suspended: No Fine Amount: $218.00 ___________ Type: Credit Time Served Consecutive: No Suspended: No Length: 24 Days ___________ Type: Confinement Consecutive: No Suspended: No Length: 10 Days ___________ Additional Info: **NOTE:MIDDLE NAME ON FILE. XXX-XX-1234 **NOTE:RECORD FOUND IN JOHNS COUNTY SHERIFF'S OFFICE **NOTE:COURT NAME ST. JOHNS COUNTY COURT XXX-XX-1234 **NOTE:OBTS NO.-5501100695 **NOTE:AGENCY CASE-0113000526 **NOTE:SID NUMBER: 1180258 **NOTE:COURT NO.-552013MM000730XXAXMX Type: Misdemeanor Original Charge: TRESPASSING- TRESPASS ON PROPERTY OTHER THAN A STRUCTURE OR Disposition: GUILTY/CONVICTED Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 12/09/2012 Disposition Date: 12/10/2012 Sentences: Type: Credit Time Served Consecutive: No Suspended: No Length: 24 Days ___________ Type: Confinement Consecutive: No Suspended: No Length: 1 Days ___________ Additional Info: **NOTE:MIDDLE NAME ON FILE. . **NOTE:RECORD FOUND IN ST. JOHNS COUNTY SHERIFF'S OFFICE **NOTE:COURT NAME ST. JOHNS COUNTY COURT **NOTE:OBTS NO.-5501100290 *NOTE:AGENCY CASE-0112004487 **NOTE:SID NUMBER: 1180258 **NOTE:COURT NO.-552012MM002401XXAXMX Type: Misdemeanor Original Charge: TRESPASSING- TRESPASS ON PROPERTY OTHER THAN A STRUCTURE OR Disposition: GUILTY/CONVICTED Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 10/28/2012 Disposition Date: 11/21/2012 Sentences: Type: Credit Time Served Consecutive: No Suspended: No Length: 576 Days ___________ Type: Confinement Consecutive: No Suspended: No Charges Charges XXX-XX-1234 Length: 1 Months 15 Days ___________ Additional Info: **NOTE:MIDDLE NAME ON FILE. **NOTE:RECORD FOUND IN ST. JOHNS COUNTY SHERIFF'S OFFICE **NOTE:COURT NAME ST. JOHNS COUNTY COURT **NOTE: OBTS NO.-5501099637 **NOTE:SID NUMBER: 1180258 **NOTE: AGENCY CASE-0112003809 **NOTE: COURT NO.-552012MM002637XXAXMX Type: Misdemeanor Original Charge: RESPASSING- TRESPASS ON PROPERTY OTHER THAN A STRUCTURE OR Disposition: GUILTY/CONVICTED Type: Misdemeanor Original Charge: CONSERVATION-ENVIRONMENT- LITTER 15 LBS TO UNDER 500 LBS Disposition: GUILTY/CONVICTED Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Misdemeanor Case Status: Closed Case Arrest Date: 09/20/2012 Disposition Date: 09/27/2012 Sentences: Type: Credit Time Served Consecutive: No Suspended: No Length: 168 Days ___________ Type: Confinement Consecutive: No Suspended: No Length: 1 Months ___________ Additional Info: **NOTE:MIDDLE NAME ON FILE. **NOTE:ADDRESS- 70 WASHINGTON ST ST AUGUSTIN, FL **NOTE:RECORD FOUND IN ST. JOHNS COUNTY SHERIFF'S OFFICE **NOTE:OBTS NO.-5501099075 **NOTE:SID NUMBER: 1180258 **NOTE:AGENCY CASE-0112004676 **NOTE:COURT NO.-552032MM002187XXAXMX Type: Misdemeanor Original Charge: TRESPASSING- TRESPASS ON PROPERTY OTHER THAN A STRUCTURE OR Disposition: GUILTY/CONVICTED Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Unknown Case Status: Closed Case Arrest Date: 10/16/2013 Charges Charges XXX-XX-1234 Disposition Date: 10/17/2013 Sentences: Type: Confinement Consecutive: No Suspended: No Length: 30 Days ___________ Additional Info: **NOTE:MIDDLE NAME ON FILE. **NOTE:ADDRESS- 70 WASHINGTON ST ST AUGUSTIN, FL **NOTE:RECORD FOUND IN JACKSONVILLE SHERIFF'S OFFICE **NOTE:OBTS NO.-0000171030 **NOTE:AGENCY CASE-291536 **NOTE:SID NUMBER: 1180258 NO FURTHER INFORMATION AVAILABLE Charges Type: Unknown Original Charge: FRAUD-SWINDLE Disposition: CONVICTED Locator - County Validator Clear Data as Provided Last Name Sample First Name Gary Middle Name L National Sex Offender Clear Data as Provided Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Gender UnKnown Verified Data Report requested on: 6/16/2014 Report completed on: 6/16/2014 ArrestDirect Candidate Data as Provided Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX State GA Zip Code 30705 Verified Data Report requested on: 6/16/2014 Report completed on: 8/5/2014 If the ArrestDirect Search revealed any potential reportable information that was not up to date, primary source searches were initiated to ensure only up to date information is reported. Any information from such primary source searches is located elsewhere in this report. XXX-XX-1234 SSN XXX-XX-1234 DOB 6/3/XX Jurisdiction VA-HOPEWELL CITY (2953) Verified Data Report requested on: 6/17/2014 Report completed on: 6/17/2014 Locator - County Validator Clear Data as Provided Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Jurisdiction FL-SAINT JOHNS (376) Verified Data Report requested on: 6/17/2014 Report completed on: 6/17/2014 Locator - County Validator Consider Data as Provided Last Name Sample First Name Gary Middle Name L SSN XXX-XX-1234 DOB 6/3/XX Jurisdiction VA-STAFFORD (3009) Verified Data Report requested on: 6/17/2014 Report completed on: 8/5/2014 Case Number: CR0400017700 Last Name: SAMPLE First Name: GARY Middle Name: LEE DOB: 6/3/XX Case Comments: Case Type: Conviction Case Level: Felony Case Status: Closed Case Arrest Date: 11/21/2004 Disposition Date: 04/06/2005 Additional Info: ***NOTE: MIDDLE NAME ON FILE ***Sentence Type : PENITENTIARY: 2 Year(s) SUSP: 1 Year(s) 4 Month(s)OL SUSPENSION: 6 Month(s)COSTS: 950PROBATION TYPE: INDEFINITE SUPERVISION Charges Type: Felony Original Charge: POSS.CONTR.SUBS. Disposition: GUILTY Para informacion en espanol, visite www.consumerfinance.gov/learnmore o escribe a la Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20006. A Summary of Your Rights Under the Fair Credit Reporting Act The federal Fair Credit Reporting Act (FCRA) promotes the accuracy, fairness, and privacy of information in the files of consumer XXX-XX-1234 reporting agencies. There are many types of consumer reporting agencies, including credit bureaus and specialty agencies (such as agencies that sell information about check writing histories, medical records, and rental history records). Here is a summary of your major rights under the FCRA. For more information, including information about additional rights, go to www.consumerfinance.gov/learnmore or write to: Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, DC 20006. • You must be told if information in your file has been used against you. Anyone who uses a credit report or another type of consumer report to deny your application for credit, insurance, or employment - or to take another adverse action against you - must tell you, and must give you the name, address, and phone number of the agency that provided the information. • You have the right to know what is in your file. You may request and obtain all the information about you in the files of a consumer reporting agency (your "file disclosure"). You will be required to provide proper identification, which may include your Social Security number. In many cases, the disclosure will be free. You are entitled to a free file disclosure if: • a person has taken adverse action against you because of information in your creditreport; • you are the victim of identify theft and place a fraud alert in your file; • your file contains inaccurate information as a result of fraud; • you are on public assistance; • you are unemployed but expect to apply for employment within 60 days. In addition, all consumers will be entitled to one free disclosure every 12 months upon request from each nationwide credit bureau and from nationwide specialty consumer reporting agencies. See www.consumerfinance.gov/learnmore for additional information. • You have the right to ask for a credit score. Credit scores are numerical summaries of your credit-worthiness based on information from credit bureaus. You may request a credit score from consumer reporting agencies that create scores or distribute scores used in residential real property loans, but you will have to pay for it. In some mortgage transactions, you will receive credit score information for free from the mortgage lender. • You have the right to dispute incomplete or inaccurate information. If you identify information in your file that is incomplete or inaccurate, and report it to the consumer reporting agency, the agency must investigate unless your dispute is frivolous. See www.consumerfinance.gov/learnmore for an explanation of dispute procedures. • Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. Inaccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. However, a consumer reporting agency may continue to report information it has verified as accurate. • Consumer reporting agencies may not report outdated negative information. In most cases, a consumer reporting agency may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old. • Access to your file is limited. A consumer reporting agency may provide information about you only to people with a valid need -- usually to consider an application with a creditor, insurer, employer, landlord, or other business. The FCRA specifies those with a valid need for access. • You must give your consent for reports to be provided to employers. A consumer reporting agency may not give out information about you to your employer, or a potential employer, without your written consent given to the employer. Written consent generally is not required in the trucking industry. For more information, go to www.consumerfinance.gov/learnmore. • You may limit "prescreened" offers of credit and insurance you get based on information in your credit report. Unsolicited "prescreened" offers for credit and insurance must include a toll-free phone number you can call if you choose to remove your name and address from the lists these offers are based on. You may opt-out with the nationwide credit bureaus at 1-888-567-8688. • You may seek damages from violators. If a consumer reporting agency, or, in some cases, a user of consumer reports or a furnisher of information to a consumer reporting agency violates the FCRA, you may be able to sue in state or federal court. • Identity theft victims and active duty military personnel have additional rights.For more information, visit www.consumerfinance.gov/learnmore. States may enforce the FCRA, and many states have their own consumer reporting laws. In some cases, you may have more rights under state law. For more information, contact your state or local consumer protection agency or your state Attorney General. For information about your federal rights, contact: TYPE OF BUSINESS: CONTACT: 1.a. Banks, savings associations, and credit unions with total assets of over $10 billion and their affiliates a. Bureau of Consumer Financial Protection 1700 G Street NW Washington, DC 20006 b. Such affiliates that are not banks, savings associations, or credit unions also should list, in addition to the Bureau: b. Federal Trade Commission: Consumer Response Center ??? XXX-XX-1234 77010-9050 b. State member banks, branches and agencies of foreign banks (other than federal branches, federal agencies, and insured state branches of foreign banks), commercial lending companies owned or controlled by foreign banks, and organizations operating under section 25 or 25A of the Federal Reserve Act b. Federal Reserve Consumer Help Center P.O. Box 1200 Minneapolis, MN 55480 c. Nonmember Insured Banks, Insured State Branches of Foreign Banks, and insured state savings associations c. FDIC Consumer Response Center 1100 Walnut Street, Box #11 Kansas City, MO 64106 d. Federal Credit Unions d. National Credit Union Administration Office of Consumer Protection (OCP) Division of Consumer Compliance and Outreach (DCCO) 1775 Duke Street Alexandria, VA 22314 3. Air carriers Asst. General Counsel for Aviation Enforcement & Proceedings Department of Transportation 1200 New Jersey Avenue, SE Washington, DC 20590 4. Creditors Subject to Surface Transportation Board Office of Proceedings, Surface Transportation Board Department of Transportation 395 E Street SW Washington, DC 20423 5. Creditors Subject to Packers and Stockyards Act Nearest Packers and Stockyards Administration area supervisor 6. Small Business Investment Companies Associate Deputy Administrator for Capital Access United States Small Business Administration 409 Third Street, SW, 8th Floor Washington, DC 20416 7. Brokers and Dealers Securities and Exchange Commission 100 F St NE Washington, DC 20549 8. Federal Land Banks, Federal Land Bank Associations, Federal Intermediate Credit Banks, and Production Credit Associations Farm Credit Administration 1501 Farm Credit Drive Mclean, VA 22102-5090 9. Retailers, Finance Companies, and All Other Creditors Not Listed Above FTC Regional Office for region in which the creditor operates or Federal Trade Commission: Consumer Response Center ??? FCRA Washington, DC 20580 (877) 382-4357 XXX-XX-1234 3/'12/2017 Verified Volunteers by Sterlrng Talent So'utions Confidential Volunteer Background Check Report Prepared for: Angel Wings House Account ID: 1018 Volunteer: Matthew Richards Order D:423-2113035 Order Date:September 17, 2014 Volunteer Quick View Your background check is pending review by Angel Wings House. Q Monthly Update Status: Monthly updating period (12 mo.) has ended. ( Level 2: Advanced Criminal History Record Locator Search Volunteer Information Matthew Richards 3526 Warp Street,Charlotte, NC 28205 SSN:xxx-xx-1562 w.e email 20S@gmail.com (704) 555-1212 Monthly Update Status Your background check is no longer being updated.nI order to remain compliant with FCRA regulations, we must discontinue the update period one year after initial order.Monthly updating will resume when a new background check order is placed. 0 March 12, 2015 () March 16,2015 () April 15, 2015 0 May 15, 2015 Background Check Report Summary Level 2: Advanced Criminal History Record Locator Search Q Government Watch List Search (OFAC) 0 SO State DOJ Registered Sex Offender Search t' NC-North Carolina Court System State Criminal Search nIcludes the following locator products/search tools: - Nationwide Search - Social Security Trace General Disclaimer Q June 14, 2015 Q July 14, 2015 Q August 13, 2015 1/5 3/'2212017 Pursuant to Minn.Stat. Ann.§ 332.70(4):The report may include information that has been expunged, sealed,or has otherwise become inaccessible to the public since the date it was collected. Results pertaining to the subject's potential criminal background results are only included in the report if there is an exact match between the full name and date of birth provided by the subject and the court record.To ensure the integrity of our results,the criminal information reported appears exactly as it is received from each search.However, if the same information is revealed in numerous criminal background searches,it is only listed once in the report to assist the client in interpreting the findings. As sex offender, office of foreign asset control and federal criminal offender databases may only list names, information is provided only if there is a complete name match between the subject and the entry in the government records. Department of motor vehicle records are provided only if there is an exact match between the license number provided by the subject and the agency record. Credit reports are provided by the credit bureau based on 2 matching criteria among name,address and social security number. To the extent criminal background results are duplicative of findings from noncriminal background checks, such as a sex offender hit, the results are duplicated in the report. Accordingly,a thorough review of the complete report is required to ensure that the company properly recognizes duplicative results. The purpose of Social Security Trace/Address Locator Report is to locate jurisdictions for purposes of expanding the scope of the criminal background check. The Social Security number provided by the applicant is not checked against the Social Security Administration database since the Social Security Administration database generally is not accessible for pre-employment screening purposes. n determining whether a number appears to be validly issued, SSN protocols are applied but please note that due to the randomization of the issuance of socialsecurity numbers,any conclusion regarding whether the number is valid may not be accurate for recently issued numbers. AS IT MAY NOT BE PERMISSIBLE OR RECOMMENDED TO USE CERTAIN NFORMATION CONTAINEDNI THSI REPORT FOR EMPLOYMENT DECISIONS,ITSI ADVISABLE TO CONSULT WITH COUNSEL PRIOR TO MAKING ANY ADVERSE HRIING DECISIONS. BY REQUESTING AND ACCEPTING THIS REPORT,CLIENT CONFIRMS ITSI ACTINGNI COMPLIANCE WITH ITS END USER CERTIFICATION Results: Q Government Watch List Search (OFAC) Status:CLEAR Requested:September 17, 2014 Completed: September 17,2014 Provided Data: Last Name: Richards First Name: Matthew Middle Name:Not Provided SSN:xxx-xx-1S62 DOB:7/14/xxxx Verified Data: No data found Q 50 State DOJ Registered Sex Offender Search Status:CLEAR Requested:September 17, 2014 Completed: September 17,2014 Provided Data: Last Name: Richards First Name: Matthew Middle Name:Not Provided SSN: xxx-xx-1562 DOB:7/14/xxxx Verified Data: No data found Comments: Limitations on the 50 State DOJ Sex Offender Search Nevada:This Search does not provide results from the state of Nevada, as by both statue and regulations, information from the state of Nevada Sex Offender Registry website cannot be used for employment purposes and cannot be distributed commercially. 215 312212017 Oregon: This Search has special conditions from the state of Oregon.nIformation is only provided for sex offenders who have been designated as predatory,as provided in ORS 181.585,who have been determined to present the highest risk of reoffending and to require the widest range of notification or are found to be a sexually violent dangerous offender under ORS 144.635. ( NC-North Carolina Court System State Criminal Search Status: CONSIDER Requested: September 17, 2014 Completed: September 17,2014 Provided Data: Last Name:Richards First Name:Matthew Middle Name:Not Provided SSN: xxx-xx-1562 DOB:7/14/xxxx Verified Data: Case Number: 2012M000124596 File Date: S/12/2012 Court: NC-State of North Carolina Verified By:Name, DOB, SSN Last Name: Richards First Name: Matthew SSN:xxx-xx-1562 DOB:7/14/xxxx Comments:Case Type: Arrest Case Level: Felony Case Status: Closed Case Arrest Date:04/26/2012 Disposition Date:05/13/2012 Charges Violation Date:4/26/2012 Type:Felony Original Charge:ASSAULT & BATIERY Plea: Not Guilty Disposition Date:5/13/2012 Disposition:Guilty (conviction) Sentence:Type: Confinement Consecutive: No Suspended: No Length:180 Days Other:3 days credit A Summary of Your Rights under the Fair Credit Reporting Act The federal Fair Credit Reporting Act (FCRA) promotes the accuracy,fairness,and privacy of information in the files of consumer reporting agencies.There are many types of consumer reporting agencies, including credit bureaus and specialty agencies (such as agencies that sell information about check writing histories,medical records,and rental history records).Here is a summary of your major rights under the FCRA. For more information, including information about additional rights, go to www. consumerfinance.gov/leammore (http://www.consumerfinance.gov/learnmore) or write to: Consumer Financial Protection Bureau, 1700 G Street N.W., Washington, D.C. 20552. You must be told if information in your file has been used against you.Anyone who uses a credit report or another type of consumer report to deny your application for credit,insurance,or employment - or to take another adverse action against you - must tell you,and must give you the name, address,and phone number of the agency that provided the information. You have the right to know what is in your file.You may request and obtain all the information about you in the files of a consumer reporting agency (your "file disclosure").You will be required to provide proper identification, which may include your Social Security number.nI many cases,the disclosure will be free. You are entitled to a free file disclosure if: - a person has taken adverse action against you because of information in your credit report; - you are the victim of identity theft and place a fraud alert in your file; - your file contains inaccurate information as a result of fraud; '315 '.312.212017 - you are on public assistance; - you are unemployed but expect to apply for employment within 60 days. nI addition, all consumers are entitled to one free disclosure every 12 months upon request from each nationwide credit bureau and from nationwide specialty consumer reporting agencies. See www.consumerfinance. gov/l earnmore ! http: //www.consumerf inance.gov/learnmorel for additional information. You have the right to ask for a credit score.Credit scores are numerical summar ies of your creditworthiness based on information from credit bureaus.You may request a credit score from consumer reporting agencies that create scores or distribute scores used in residential real property loans, but you will have to pay for it. n some mortgage transactions, you will receive credit score information for free from the mortgage lender. You have the right to dispute incomplete or inaccurate information.If you identify information in your file that is incomplete or inaccurate,and report it to the consumer reporting agency, the agency must investigate unless your dispute is frivolous. See www.consumerfinance.gov/learnmore !http://www .consumerf inance. gov/learnmorelfor an explanation of dispute procedures. Consumer reporting agencies must correct or delete inaccurate, incomplete, or unverifiable information. naccurate, incomplete or unverifiable information must be removed or corrected, usually within 30 days. However, a consumer reporting agency may continue to report information it has verified as accurate. Consumer reporting agencies may not report outdated negative information.nI most cases, a consumer reporting agency may not report negative information that is more than seven years old, or bankruptcies that are more than 10 years old. Access to your file is limited.A consumer reporting agency may provide information about you only to people with a valid need -- usually to consider an application with a creditor,insurer,employer, landlord,or other business. The FCRA specifies those with a valid need for access. You must give your consent for reports to be provided to employers. A consumer reporting agency may not give out information about you to your employer,or a potential employer,without your written consent given to the employer. Written consent generally is not required in the trucking industry. For more information,go to www.consumerfinance.gov/learnmore (http:lwjww.consumerfinance. gov/learnmorel. You may limit "prescreened" offers of credit and insurance you get based on information in your credit report. Unsolicited "prescreened" offers for credit and insurance must include a toll-free phone number you can call if you choose to remove your name and address from the lists these offers are based on.You may opt-out with the nationwide credit bureaus at 1888 50PTOUT (1888 567 8688). You may seek damages from violators. f a consumer reporting agency, or, in some cases, a user of consumer reports or a furnisher of informat ion to a consumer reporting agency violates the FCRA, you may be able to sue in state or federal court. dIentity theft victims and active duty military personnel have additional rights.For morenIformation, visit www.consumerfinance .gov/learnmore (http:lwjww.consumerfi nance.gov/ learnmorel. States may enforce the FCRA,and many states have their own consumer reporting laws. n some cases, you may have more rights under state law. For more information,contact your state or local consumer protection agency or your state Attorney General. For more information about your federal rights,contact: For questions or concerns regarding: 1. a. Banks,savings associations,and credit unions with total assets of over $10 billion and their affiliates. b. Such affiliates that are not banks, savings associations, or credit unions also should list in addition to the Bureau: 2. To the extent not included in item 1above: a. Nationalbanks, federal savings associations, and federal branches and federal agencies of foreign banks b. State member banks, branches and agencies of foreign banks (other than federalbranches, federal agencies, and insured state branches of foreign banks), commercial lending companies owned or controlled by foreign banks,and organizations operating under section 25 or 25A of the Federal Reserve Act. c. NonmembernIsured banks,nIsured State Branches of Foreign Banks, and insured state savings associations Please contact: a. Bureau of Consumer Financial Protection 1700 G Street NW Washington. DC 20552 b. Federal Trade Commission: Consumer Response Center - FCRA Washington, DC 20580 (877) 382-4357 a. Office of the Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston,TX 77010-9050 b. Federal Reserve Consumer Help Center PO Box 1200 Minneapolis, MN 55480 c. FDIC Consumer Response Center 1100 Walnut Street, Box #11 Kansas City, MO 64106 415 3/2212017 For questions or concerns regarding: d. Federal Credit Unions 3.Air carriers 4. Creditors Subject to Surface Transportation Board 5. Creditors Subject to Packers and Stockyards Act 6. Small BusinessnIvestment Companies 7. Brokers and Dealers 8. Federal Land Banks,Federal Land Bank Associations, Federal ntermediate Credit Banks, and Production Credit Associations 9. Retailers, Finance Companies, and All Other Creditors Not Listed Above Please contact: d. National Credit Union Administration Office of Consumer Protection (OCP) Division of Consumer Compliance and Outreach (DCCO) 1775 Duke Street Alexandria,VA 22314 Asst. GeneralCounsel for Aviation Enforcement & Proceedings Aviation Consumer Protection Division Department of Transportation 1200 New Jersey Avenue SE Washington, DC 20590 Office of Proceedings, Surface Transportation Board Department of Transportati on 395 E Street,SW Washington, DC 20423 Nearest Packers and Stockyards Administration area supervisor Associate Deputy Administrator for Capital Access United States Small Business Administration 409 Third Street,SW, 8th Floor Washington, DC 20416 Securities and Exchange Commission 100 F St NE Washington,DC 20549 Farm Credit Administration 1501 Farm Credit Drive Mc ean,VA 22102-5090 FTC Regional Office for region in which the creditor operates or Federal Trade Commission: Consumer Response Center - FCRA Washington, DC 20580 (877) 382-4357 515 PROPOSAL | September 21, 2017 Attachment I – List of services/description County Criminal Sterling leads the industry with accuracy and turn-around time using CourtDirectTM, our automated, high-performance connection with numerous county criminal jurisdictions across the United States. Sterling’s CourtDirectTM is the largest, most comprehensive network of any provider anywhere in the world and we are adding capabilities on a weekly basis. Today, most companies physically retrieve courthouse data for background screening. With our breakthrough platform, Sterling successfully digitized and integrated primary source data from hundreds of U.S. court jurisdictions. Fully 75% of our criminal record search volume is automated via CourtDirectTM. By eliminating human intervention from the process and creating direct pipelines of information from nationwide courthouses, CourtDirectTM allows Sterling to offer numerous benefits, including turn-around times 50% faster than the rest of the industry. In addition to our standard 7-year county criminal search, Sterling offers the following restricted county criminal search products: Criminal County (10-year) Restricted Product – must show legal purpose to receive this information in jurisdictions with compliance restrictions. Criminal County (15-year) Restricted Product – must show legal purpose to receive this information in jurisdictions with compliance restrictions. Criminal County (Full Disclosure) Full Disclosure County Criminal searches (CRFMFD) – Any client who wants to obtain full disclosure searches must provide a valid legal reason for obtaining this information. This reason may vary by client and/or industry, if there is a specific legal statute regulating the company industry that authorizes entitlement this information. Statewide Criminal Sterling collects criminal records history directly from the state repositories and reports results according to state guidelines and FCRA regulations, ensuring that all data on a Sterling report is compliant. This is a search of the state repository for criminal records. All states supply both Felony and Misdemeanor criminal information with the exception of the Statewide New Jersey. The types of records reported by the state repository include Felony, Misdemeanor, Gross Misdemeanor and Criminal Traffic. Data available varies by the state depending on the timeliness of the county reporting. Some states collect all data from all counties, while other states may only collect arrest or felony data. Most repositories are accessed via the Internet using a secure web connection between Sterling and the state. Some states require a court researcher to request and retrieve information. CONFIDENTIAL & PROPRIETARY This material prepared for City of Fort Collins constitutes confidential and proprietary information of Sterling Talent Solutions and its reproduction, publication or disclosure to others without the express authorization of the President, or the General Counsel, of Sterling Talent Solutions is strictly prohibited. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 2 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Sources vary and can include State Police, State Court System, Department of Public Safety, and the State Bureau of Investigation. Locator Select Sterling’s Locator Select product reveals up to 20% more criminal records than a traditional background check. Social Security address traces only identify where candidates have lived. Social Security address traces do not reveal where a candidate works, socializes, and possibly, committed a crime. Using Locator Select along with the Social Security Number trace closes that gap. It queries over 3500 jurisdictions for bookings and incarcerations, covering 70% of the incarcerated population in the U.S. By complementing our Social Security Number trace with data from arrest records, Sterling targets additional jurisdictions with a high probability of finding criminal convictions. Enhanced Nationwide (Formally Multi-State/Juris Criminal Records Locator (w/validation)) Provides multi-jurisdictional information from multiple sources including county records, state department of corrections, sexual offender lists and administrative office of courts. As not all counties or states are represented by this search, we recommend it as a supplement to a comprehensive county or statewide criminal conviction search. To keep the City of Fort Collins in compliance, we will automatically search the primary source of any record found, if available. Federal Criminal Records Federal criminal records detail crimes of a different scale than those at the county level; these crimes are prosecuted in federal district courts and include such charges as international/inter-state drug trafficking, kidnapping, etc. Sterling has the ability to obtain federal records from all district courts throughout the United States and related territories. This method is typically used for screening upper-level positions to supplement County and State Criminal Record Checks. There are 94 federal districts within the United States. • Review of sex offender registries; In the background screening industry there are there options for conducting sex offender searches. Sterling offers two of these: State Sex Offender searches, and the DOJ Sex Offender search. We do not offer the national sex offender database search, which is part of the national criminal database search, as there are a large number of records not contained in this third party database. REDACTED 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 3 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com • CA applies restrictions that prevent employers from using this search if the applicant will not be working with vulnerable persons such as the disabled, handicapped, or children. http://www.meganslaw.ca.gov/registration/penalty.aspx?lang=ENGLIS H Additionally, a sex offender search is included in the multi-jurisdiction National Criminal Database search. This sex offender search is an inclusive database search, meaning that any “hits” are verified with the primary source. Department of Justice (DOJ) Sex Offender Search The Department of Justice (DOJ) Sex Offender Search is the most comprehensive and up-to-date sex offender search available today. The Department of Justice (DOJ) Sex Offender Search includes the listings of registered sex offenders in 49 states, except Nevada. (Nevada currently has an injunction in place that restricts employers from using this information for employment purposes.) Many companies rely on a simple database search to fulfill sex offender searches, sacrificing accuracy and integrity. We recommend this sex offenders search due to the inaccuracies found in other searches. There are reasons to perform a sexual offender registry search in addition to a criminal search, such as sealed state or county records, records residing in Family Court, or the original sexual offense may have been dropped to a lesser charge. • Review of national security watch lists (e.g. OFAC); REDACTED • Name/Social Security Number trace; 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 4 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com REDACTED • Driver license check for applicants; Sterling will search motor vehicle records of applicants to determine if their license is valid and to identify driving record history. The resulting information consists of the current status of a license as well as any history of speeding, reckless driving, careless driving, driving under the influence, driving while intoxicated, etc. The dates of all incidents are found in these abstracts along with all suspensions with dates and causes of said suspensions. This report contains state driving record information dating back at least 3 years, and possibly further, depending on the jurisdiction. All states are available. Please note the following: State of New Hampshire: A special release form is required. State of Pennsylvania: A consent form signed by the applicant is required. For a client to process Pennsylvania DMV requests online they must first fill out an affidavit and be approved by the Pennsylvania DMV. Motor Vehicle History The “Affidavit of Intended Use”, also known as the Form DL-9105, is a document that is required to be completed and notarized in order to request and receive Pennsylvania MVRs directly from the Pennsylvania DMV (PennDot). The City of Fort Collins is required to complete, notarize and file a new “Affidavit of Intended Use” whenever information about their company changes. (i.e., name, address, ownership, telephone, website, etc.). Please note that if the Form DL-9105 is not completed, the client will need to provide a “Request for Driver Information (DL-503)” form for each individual PA MVR request ordered. The City of Fort Collins would fill out the affidavit and mail it to Sterling. Once Sterling reviews it to make sure it is filled out properly, Sterling mails it to the Pennsylvania DMV for approval. This approval process typically takes two weeks. Once approved, the City of Fort Collins would be assigned a company code that Sterling will utilize for submission of requests. Puerto Rico: Release form required. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 5 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com • Education verification (e.g., degrees, certifications, etc.); REDACTED • Credit check; REDACTED • Public access websites (e.g., Arizona Supreme Court); REDACTED • Any other checks as deemed appropriate by the City; and 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 6 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com REDACTED • Adverse action letter fulfillment and compliance. Once a background check is scored as a ‘Review’, our online platform, Screening Direct, alerts the City of Fort Collins that the adverse action notification process must be initiated. We offer two options for assisting with the adverse action process: Managed Adverse Action and Do-It-Yourself Adverse Action. Managed Adverse Action You can choose our managed option that automates the entire process of printing, mailing, and record keeping, with time stamps and audit trails incorporated into the applicant’s record in the system. Managed adverse action enables clients with dispersed facilities to ensure this process is managed consistently across the organization every time it is initiated. When the fully managed process is selected, the pre-adverse action notice (please refer to the attached Pre- Adverse Action Letter – Sample) is sent to the applicant along with a copy of their completed background check, summary of rights under the FCRA, and any applicable state specific disclosures. According to FCRA guidelines, if no contact is received from the applicant within five (5) business days, we mail out the final adverse action notice. If an applicant does decide to dispute any of the returned information, they contact our in-house dispute resolution department. If the final adverse action letter has not already gone out by the time a dispute is received, the adverse action process is interrupted. Pre-adverse and final adverse action notices can be customized to the City of Fort Collins’s specifications. Do-It-Yourself Adverse Action Should you choose the "do it yourself" option you will have the ability to print and mail the notices yourself, with point-and-click automated simplicity. Our system automatically e-mails the client user the pre and final adverse action templates pre-populated with the candidate’s information, along with a copy of the report and consumer’s summary of rights. The user then simply mails or e-mails these to the candidate and tracks the appropriate timeline for sending the final adverse action letter. Whether you decide to implement Sterling’s fully managed process or the “do-it-yourself” option, we will handle the dispute resolution process. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 7 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com As your current background screening vendor, the City of Fort Collins utilizes Sterling’s managed adverse action process, which is highly recommended for legal compliance reasons and is considered best practice in the industry. There are additional fees for managed adverse action. Dispute Resolution All disputed case information from applicants is handled through our dispute resolution department pursuant with the FCRA guidelines. If the applicant disagrees with any information in their background screening report, they are directed to contact us, toll-free, through the adverse action notice. Once the candidate has contacted us, the following steps occur: 1. An email is sent notifying the City of Fort Collins regarding the contested report. 2. Direct contact is made with the courts to verify the validity of the information contested. a. If information is corrected in any record of information or document through an investigation, the applicant and your organization are immediately notified and receive a new copy of the updated report. b. If no information is corrected, the applicant is immediately notified of the findings. Additional steps may be needed if the applicant still disagrees with the investigation’s findings, such as fingerprint submission to the courts. 3. Upon completion of the reinvestigation, an updated report and resolution letter are mailed to the applicant. An updated report is available to the client user through Screening Direct. 4. The City of Fort Collins is notified of the dispute resolution. All interactions surrounding the dispute resolution process are time stamped, dated and available through your online account on Screening Direct. 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 8 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Attachment J – Pricing Proposal Sterling Screening Direct Employment Screening Products & Services Basic Package per above - $ • SSN Trace (with name/address to determine jurisdictions to search for criminal records) • DOJ Sex Offender Search (searches all 49 states; Nevada does not report) • County Criminal (7 year based on address trace history) PACKAGED Pricing based on City of Fort Collins current employment screening packages on Screening Direct platform: LD1 Standard Employment Package - $23.66 • SSN Trace • County Criminal (7 year based on address trace history) • Statewide Criminal (7 year based on address trace history--Auto County/State Jurisdiction Setting enabled) • CO State Sex Offender Search* • DOJ Sex Offender LD5 Employment/Driving Package - $26.16 • SSN Trace • County Criminal (7 year based on address trace history) • Statewide Criminal (7 year based on address trace history--Auto County/State Jurisdiction Setting enabled) • CO State Sex Offender Search* • DOJ Sex Offender Search LD8 Employment DMV - $2.50 • Drivers Record LD9 Volunteer DMV - $2.50 • Drivers Record MD1 Manual Standard Employment Package - $20.76 • County Criminal (5 year based on address trace history) • Statewide Criminal (5 year based on address trace history--Auto County/State Jurisdiction Setting enabled) • CO State Sex Offender Search* • DOJ Sex Offender Search *Recommend removing the CO State Sex Offender search as CO is included in the DOJ Sex Offender Search 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 9 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Unbundled Background Screening Services on Screening Direct Platform Costs for “a la carte”/per unit background screening service as follows: Service Unit Price (Employee Unit Price (Volunteers) Average Turnaround Time Notes SSN Trace $2.90 $2.90 Instant SSN Validation $2.00 $2.00 48-72 hours Employee Credit Report $8.90 $8.90 24-48 hours Canadian Credit Report $23.50 - Education Verification $7.90 $7.90 24 to 36 hours Pricing excludes Third-party fees (i.e. Student Clearinghouse) Employment Verification $9 $9 24 to 36 hours Pricing excludes Third-party fees (i.e. The Work Number) Motor Vehicle/Driving Record $2.50 $2.50 24 hours Pricing excludes MVR database access fees Employment Verification - DOT $15.00 - State Sex Offender Search $5.25 $5.25 24 hours Pricing excludes fees charged by state/county DOJ Sex Offender $3.00 $3.00 24 hours DOJ 50 State Sex Offender Search (national) – searches 49 states; per state law, Nevada does not report Managed Adverse Action $5 $5 Adhere to FCRA Guidelines 5 days for applicant dispute to be filed; if no dispute received, final adverse action letter is mailed OFAC (Office of Foreign Assets Control) $10.50 $10.50 24 hours County Criminal Search $8.90 $8.90 15 hours via Court Direct Pricing excludes fees charged by 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 10 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com County Civil Search – 7 years Upper Courts only $26.25 - Department of Transportation (DOT) Employment Verification $14.25 $14.25 24-36 hours FMCSA PSP DOT Crash & Inspection $18.00 - GSA-Excluded Parties $5.25 - Other Services: I-9/E-Verify Drug Screening $4.75 $35.00 - - Instant 24-72 hours 24 hours 24 hours Per person 24 hours (negative result); 48-72 hours (non-negative result) *Foot Note for all package / ala carte pricing: All prices exclude any pass-through fees (i.e. fees charged by state, county, motor vehicle repositories or any third-party fees). 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 11 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Verified Volunteers Volunteer Screening Products & Services Advanced Criminal Package priced at $22 includes these searches: REDACTED Advanced Criminal Package with MVR priced at $29.50 Managed Adverse Action - $3.90 Motor Vehicle Record Check - $7.50 Credit Check - $9.50 Complete Criminal Package priced at $35 includes these searches: REDACTED 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 2 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com Attachment J – Pricing Proposal Sterling Screening Direct Employment Screening Products & Services Basic Package - $23.66 • SSN Trace (includes name/address trace to determine jurisdictions to search for criminal records) • DOJ Sex Offender Search (most comprehensive search) • Colorado County or Statewide • County Criminal (7 year based on address trace history) or Statewide Criminal (7 year based on address trace history--Auto County/State Jurisdiction Setting enabled) Based on the applicant’s disclosure and the results of the name/address trace, Basic Package above plus Alias/Maiden names with appropriate criminal jurisdictions based off 7-year trace - $34.00 Note: Packaged pricing above inclusive of fees except for these states: NY, ME, VT, PR Unbundled Background Screening Services on Screening Direct Platform For costs on “a la carte” or per unit background screening services, please reference the chart below: Service Unit Price (Employees) Unit Price (Volunteers) Average Turnaround Time Notes SSN Trace $2.90 $2.90 Instant Consent-Based SSN Verification $3.75 $3.75 48-72 hours Pricing excludes SSA fee. SSA database w/death benefits info Employee Credit Report $8.90 $8.90 24-48 hours Education Verification $9.75 $9.75 24 to 36 hours Pricing excludes Third-party fees (i.e. Student Clearinghouse) Employment Verification $9.75 $9.75 24 to 36 hours Pricing excludes Third-party fees (i.e. The Work Number) Motor Vehicle - Driving Record $2.50 $2.50 24 hours Employment Verification-DOT $14.25 - DOJ Sex Offender $3.00 $3.00 24 hours Department of Justice Sex Offender is the most comprehensive sex offender search Managed Adverse Action $4.00 $4.00 Adhere to FCRA Guidelines 5 days for applicant dispute to be filed; if no dispute received, final adverse action letter is mailed OFAC (Office of Foreign Assets Control) $2.00 $2.00 24 hours County Criminal Search $8.90 $8.90 15 hours via Court Direct Inclusive of fees (exception: NY, ME, VT, PR) 8590 Background Screening Services | September 22, 2017 Proprietary and Confidential 3 © 2016 Sterling Talent Solution | www.sterlingtalentsolutions.com State Criminal Search $9.95 $9.95 1-5 days (varies by state) Inclusive of fees (exception: NY, ME, VT. PR) Federal Criminal Record Extended (all districts) $32.50 -- Federal Criminal Record $9.95 -- Per federal court jurisdiction off 7- year trace history Locator Select Validated $3.95 $3.95 Validates any arrest data detected with county - report any convictions Nationwide Criminal Database $4.75 $4.75 DOT Employment Verification $13.95 $13.95 24-36 hours Globex $18.00 $18.00 Extended Global Sanctions International Criminal Fees vary based on country Fees vary based on country & screening options Other Services: I-9/E-Verify Drug Screening (in-network-lab based 5, 7 or 9 urine panel) $4.75 $34.50 - - Instant 24-72 hours 24 hours 24 hours Per I9 24 hours (negative result); 48-72 hours (non-negative result) *Re: A la carte pricing: All prices exclude any pass-through fees (i.e. fees charged by state, county, motor vehicle repositories or any third-party fees) unless otherwise stated. Verified Volunteers Volunteer Screening Products & Services Advanced Criminal Package priced at $22 includes these searches: REDACTED Advanced Criminal Package with MVR priced at $24.50 Managed Adverse Action - $4.00 Motor Vehicle Record Check - $2.50 W-9 REDACTED state/county State Criminal Search $9.90 $9.90 1-5 days (varies by state) Pricing excludes fees charged by state/county CO Statewide $7.90 $7.90 1-2 days Pricing excludes fees charged by state/county County Civil Search $13.50 $13.50 15 hours Upper Level Courts 50 State Federal District Court $35.00 -- Federal Criminal Record $9.90 Per federal court jurisdiction Client Matrix Application $6.90 - FCRA Washington, DC 20580 (877) 382-4357 2. To the extent not included in item 1 above: a. National banks, federal savings associations, and federal branches and federal agencies of foreign banks a. Office of the Comptroller of the Currency Customer Assistance Group 1301 McKinney Street, Suite 3450 Houston, TX Purchasing Department SHOULD ANY OF THE ABOVE DESCRIBED POLICIES BE CANCELLED BEFORE THE EXPIRATION DATE THEREOF, NOTICE W ILL BE DELIVERED IN ACCORDANCE WITH THE POLICY PROVISIONS. THIS CERTIFICATE IS ISSUED AS A MATTER OF INFORMATION ONLY AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER.THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND,EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES BELOW.THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THESISUING INSURER($). AUTHORIZED REPRESENTATIVE OR PRODUCER, AND THE CERTIFICATE HOLDER. IMPORTANT: If the certificate holder is an ADDITIONAL INSURED,the policy(ies) must be endorsed.If SUBROGATION IS WAIVED,subject to the terms and condtiions of the policy,certain policies may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such endorsement(s). PRODUCER USI Insurance Services LLC 333 Westchester Ave, Suite 102 White Plains,NY 10604 914 459-6200 o.;uNTACT NAME: r gN o Extl: Ic.Vc Nol: 610 537-4537 D ss: Kim.ryder@us.ibiz INSURER(S) AFFORDINGCOVERAGE NAIC # INSURER A : Hartford FirenIsurance Co 19682 INSURED Sterling lnfosystems, Inc. And it's Subsidiaries 1State Street Plaza, 24th Floor New York, NY 10004 INSURER B : Hartford CasualtynIsurance Com 29424 INSURER c :Allied World Assurance (US) Inc 19489 INSURER D ,Allianz Global Corporate & Spec 35300 NISURER E , FederalnIsurance Company 20281 NISURER F : (NAPBS), a distinction earned by fewer than 10% of all background screening companies. Visit www.sterlingtalentsolutions.com. Sterling Talent Solutions is a service mark of Sterling Infosystems. and continued partnership.