HomeMy WebLinkAboutCORRESPONDENCE - RFP - 8697 VENDOR SELECTION AND IMPLEMENTATION FOR A UTILITIES-BROADBAND BILLING SYSTEM (17)PROJECT CHANGE REQUEST
Date (yyyy-mm-dd):2019-07-25 PCR. No. 005 No. SAO:
Priority (High-Medium-Low): High
Project Change Request Form Page 1 of 2
Description of requirement/issue:
The City of Fort Collins (CFC) needs the ability to have customers make one time payments via the portal using credit
cards. Also, they want the customers to have the option to Enroll in Auto Pay either via their Bank Account or utilizing
a Credit Card. This change control refers to the following part of this necessity:
Void/Return Payments:
1. The user calls and wants to cancel a payment which was processed via a credit card.
2. OSF needs to be able to process both a void and a return. This is the same functionality that needs to exist when
a credit card payment is being made via the IVR.
3. When a payment is canceled, OSF will process a charge type of VOID and send to OpenEdge. If the batch is still
open on the OpenEdge side, OpenEdge will return an approval.
4. Once OpenEdge returns the approval, the payment will be reversed from OSF. In this scenario, since the credit
card was never processed through OpenEdge, the User should never see the debit nor the credit on their credit
card bill.
5. If OSF processes a VOID but the response received from OpenEdge is that a transaction in a closed batch cannot
be voided, OSF will then process a charge type of CREDIT and send the charge total to OpenEdge.
6. Once OpenEdge returns the approval, the payment will be reversed in OSF. In this scenario, since the credit card
was processed through OpenEdge, the User should see the debit and the credit on their Credit Card bill.
Description of the actions to follow:
Assumptions:
- The City of Fort Collins will be utilizing OpenEdge as their credit card processor.
- Open Edge’s application is PCI Compliant.
- To ensure PCI compliance, we will use a unique token to process the future transaction via Open Edge.
- Customers will not be charged a transaction fee for paying by credit card. Cost of processing the credit card will
be absorbed by the City of Fort Collins.
- Currently, only Master Card, Visa, and Discover cards are accepted by the City of Fort Collins as forms of credit
card payments.
- OSF will store a maximum of four credit cards per person for one-time payments.
- In the development of this functionality, OPEN will leverage functionality that was developed as part of the OSF
CSR CC Phone Payment Screen and its integration with OpenEdge.
After reviewing the requirement, CFC and Open agree to develop customization, with the following scope:
- Publication of a process for payment VOID on the request of payment by telephone (payment previously made by
Open Edge)
- Call of VOID payment service from Open Edge
- Reception of the Open Edge transaction answer
- Payment VOID on Open SmartFlex
- In case of not being able to cancel the payment in Open Smartflex, an administrative order is generated for a user
to revert the amount through notes.
Description of the deliverables to generate:
Open Smartflex customization would be generated and delivered to the project with the scope defined previously.
Estimated impact of implementing requirement:
DocuSign Envelope ID: BFB35AC6-6934-4D85-BBE3-71869A139B64
PROJECT CHANGE REQUEST
Date (yyyy-mm-dd):2019-07-25 PCR. No. 005 No. SAO:
Priority (High-Medium-Low): High
Project Change Request Form Page 2 of 2
The estimated effort is 332 hours with an additional cost of 38,512 US dollars.
This cost will be paid upon delivery of the customization.
Requested by: Dwayne Bishop Date of request: 2019-07-25
Responsibility/Position: Fort Collins/Open PM Costs assumed by Fort Collins
Contract amendment required? (If yes, attach the amended contract) YES NO x
Estimations
Estimated impact
on the time
frame
Estimated impact on
resources
Estimated
impact on costs
Notes
Void/Return Payments NA 332 hours USD 38,512
This is outside of the
scope of the Project.
TOTAL IMPACT: 332 hours USD 38,512
TIME FRAME
Current Time Frame: To be completed on 8/16/2019 New Time Frame:
CASH FLOW
Current Cashflow: New Cashflow:
EXECUTION OF THE SOLUTION APPROVAL
By Open: By Client:
Name: Dwayne Bishop
Position: PM Open
Date: 8/2/2019
Signature: Name: Lori Clements
Position: PM Ft. Collins
Date: 8/2/2019
Signature:
Approved X Rejected Approved X Rejected
Proposed date for solution delivery: 8/16/2019
DocuSign Envelope ID: BFB35AC6-6934-4D85-BBE3-71869A139B64
10/16/2019