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HomeMy WebLinkAboutRFP - 8929 WORKSTATION ANTI-MALWARE SOFTWARE FOR FIBER-TO-THE-PREMISE (FTTP) BROADBAND NETWORKRFP 8929 Workstation Anti-Malware Software Page 1 of 6 REQUEST FOR PROPOSAL #8929 WORKSTATION ANTI-MALWARE SOFTWARE FOR A FIBER-TO-THE PREMISE (FTTP) BROADBAND NETWORK The City of Fort Collins is requesting proposals from qualified firms to purchase and implement all the necessary services for Security Software for a Fiber-to-the-Premise (FTTP) Broadband Network. It is the intent of the City to provide these services to each residence and business customer in the community through a phased network construction program now underway. As part of the City’s commitment to Sustainable Purchasing, proposals submission via email is preferred. Proposals shall be submitted in a single Microsoft Word or PDF file under 20MB and e-mailed to: purchasing@fcgov.com. If electing to submit a hard copy proposal we require one (1) hard copy and one (1) electronic copy on a jump drive to be received at the City of Fort Collins' Purchasing Division, 215 North Mason St., 2nd floor, Fort Collins, Colorado 80524. Proposals must be received before 3:00 p.m. (our clock) on June 3, 2019 and referenced as Proposal No. 8929. If delivered, they are to be sent to 215 North Mason Street, 2nd Floor, Fort Collins, Colorado 80524. If mailed, the address is P.O. Box 580, Fort Collins, 80522-0580. Please note, additional time is required for bids mailed to the PO Box to be received at the Purchasing Office. The City encourages all Disadvantaged Business Enterprises (DBEs) to submit proposals in response to all requests for proposals. No individual or business will be discriminated against on the grounds of race, color, sex, or national origin. It is the City’s policy to create a level playing field on which DBEs can compete fairly and to ensure nondiscrimination in the award and administration of all contracts. All questions should be submitted, in writing via email, to Gerry Paul, Purchasing Director at gspaul@fcgov.com, with a copy to Project Manager, Brad Ward, at bward@fcgov.com, no later than 5:00 PM MST (our clock) on May 27, 2019. Please format your e-mail to include: RFP 8929 Workstation Anti-Malware Software for a FTTP Broadband Network.in the subject line. Questions received after this deadline may not be answered. Responses to all questions submitted before the deadline will be addressed in an addendum and posted on the Rocky Mountain E-Purchasing System webpage. Rocky Mountain E-Purchasing System hosted by Bidnet A copy of the RFP may be obtained at http://www.bidnetdirect.com/colorado/city-of-fort-collins. This RFP has been posted utilizing the following Commodity Code(s): 20800 Computer Software for Microcomputers 20900 Computer Software for Mini and Mainframe Computers 20954 Internet and Web Site Software for Mainframe Computers 91551 Information Highway Electronic Services RFP 8929 Workstation Anti-Malware Software Page 2 of 6 Public Viewing Copy: The City is a governmental entity subject to the Colorado Open Records Act, C.R.S. §§ 24-72-200.1 et seq. (“CORA”). Any proposals submitted hereunder are subject to public disclosure by the City pursuant to CORA and City ordinances. Firms may submit one (1) additional complete proposal clearly marked “FOR PUBLIC VIEWING.” In this version of the proposal, the Firm may redact text and/or data that it deems confidential or proprietary pursuant to CORA. Such statement does not necessarily exempt such documentation from public disclosure if required by CORA, by order of a court of appropriate jurisdiction, or other applicable law. Generally, under CORA trade secrets, confidential commercial and financial data information is not required to be disclosed by the City. Proposals may not be marked “Confidential” or ‘Proprietary’ in their entirety. All provisions of any contract resulting from this request for proposal will be public information. New Firms: The City requires new Firms receiving awards from the City to fill out and submit an IRS form W-9 and to register for Direct Deposit (Electronic) payment. If needed, the W-9 form and the Firm Direct Deposit Authorization Form can be found on the City’s Purchasing website at www.fcgov.com/purchasing under Firm Reference Documents. Please do not submit with your proposal. Sales Prohibited/Conflict of Interest: No officer, employee, or member of City Council, shall have a financial interest in the sale to the City of any real or personal property, equipment, material, supplies or services where such officer or employee exercises directly or indirectly any decision-making authority concerning such sale or any supervisory authority over the services to be rendered. This rule also applies to subcontracts with the City. Soliciting or accepting any gift, gratuity favor, entertainment, kickback or any items of monetary value from any person who has or is seeking to do business with the City of Fort Collins is prohibited. Collusive or Sham Proposals: Any proposal deemed to be collusive or a sham proposal will be rejected and reported to authorities as such. Your authorized signature of this proposal assures that such proposal is genuine and is not a collusive or sham proposal. The City of Fort Collins reserves the right to reject any and all proposals and to waive any irregularities or informalities. Utilization of Award by Other Agencies: The City of Fort Collins reserves the right to allow other state and local governmental agencies, political subdivisions, and/or school districts to utilize the resulting award under all terms and conditions specified and upon agreement by all parties. Usage by any other entity shall not have a negative impact on the City of Fort Collins in the current term or in any future terms. Sincerely, Gerry Paul Purchasing Director RFP 8929 Workstation Anti-Malware Software Page 3 of 6 City of Fort Collins Request for Proposals (RFP) #8929 Workstation Anti-Malware Software For A Fiber-to-the Premise (FTTP) Broadband Network I. Section 1 – Project Background Fort Collins is nestled against the foothills of the Rocky Mountains and alongside the banks of the Cache La Poudre River. With an estimated population of 170, 000 (approximately 70,000 premises), Fort Collins is among the nation’s fastest growing metropolitan areas. The City includes many assets and amenities that provide a competitive advantage including: Colorado State University, abundant natural resources and agricultural land, highly educated and creative workforce, a historic downtown, and many miles of trails, parks and bike paths. Fort Collins has one of the highest rates of patents per capita in the world with a major research institution – Colorado State University – a cluster of federal laboratories and such high-tech companies as Hewlett-Packard, AMD, Intel and Broadcom. During the Budgeting for Outcomes (BFO) community outreach in 2014, the community prioritized and identified a need to address the lack of reliable, universal and affordable broadband services. The City of Fort Collins addressed the broadband situation by identifying the following strategic objective in the 2015/2016 & 2018 Strategic Plans: “Strategic Objective 3.7 –Deploy reliable, high-speed internet services throughout the community.” The overall objective is to bring reliable, high speed internet to the city of Fort Collins, while making an informed decision through evaluation of risk and opportunities. The FCC formally defines broadband as internet download speed of 25 megabits per second (Mbps) and upload of 3Mbps or faster. However, a popular benchmark of high-speed broadband is commonly known as gigabit speed (Gbps), and is seen in many cities across the country including Longmont, CO. More information about the City’s Strategic Plan can be found at: https://ourcity.fcgov.com/update-the-citys-2018-strategic-plan. In November 2017, the citizens of Fort Collins approved ballot measure 2B, giving the City the authority to provide high-speed broadband services to the community. In July 2018 Fort Collins Connexion was unveiled as the City’s answer to Strategic Objective 3.7 to provide gigabit broadband triple-play services. II. Section 2 - Project Overview The City of Fort Collins is requesting proposals from qualified firms to purchase and implement all the necessary services for Security Software for a Fiber-to-the-Premise (FTTP) Broadband Network. It is the intent of the City to provide these services to each residence and business customer in the community through a phased network construction program now underway. It is the intent of the City to provide broadband services, beginning with a phased roll-out beginning in Q3 2019. RFP 8929 Workstation Anti-Malware Software Page 4 of 6 The City requires a comprehensive security software solution that protects Windows and MacOS devices against viruses, adware, spyware, trojans, and ransomware. A respondent is encouraged to propose one or more solutions including basic, intermediate, and/or advanced options. The City’s OSS/CIS solution is Open Smartflex, which can be found here: http://www.openintl.com/. Customers will self-manage via this interface, and it is the primary interface that our customer service representatives have into any existing customer status or configurations. Section III – Overall Requirements The proposed solutions will meet the following minimum requirements. Please include a detailed response of the proposed solution(s) capabilities and/or how the proposed solution(s) will meet these requirements. • Comprehensive malware protection against viruses, adware, spyware, trojans, and ransomware. • Proactive website filters and download scans as well as reactive scanning of storage and memory. • Comprehensive platform coverage that supports at a minimum Windows 7/8/10 and MacOS X operating systems. • System cost based on pay as you go volume licensing. • Please describe the ability to issue an activation key through a customer/captive portal that Customer may assign or redeem without additional configuration. • Provide 24x7 technical support. Describe the availability and costs associated with technical support of the solution including setup, first year, and subsequent years. • Describe how each solution provides parental controls. Additional RFP Deliverables: • Provide all pricing options with available contract terms (per user, monthly, or yearly). • Provide any non-recurring or installation fees associated with each proposed solution. • Describe any integration services that are recommended to simplify or speed the deployment of the proposed solution, as well as associated costs. • Explain any pre-developed training or technical diagnostic procedures that are available for the solution. • Provide a description of support and escalation paths for any service impacting issues for each solution proposed. Include response times for email, phone, and chat support during and outside of regular business hours. • Provide applicable Service Level Agreements (SLA) for each solution in the proposal. • Describe and/or provide any white label marketing materials for the solution. • Describe the business and/or technical relationship of the respondent’s (your) organization to the developer of the proposed solution. RFP 8929 Workstation Anti-Malware Software Page 5 of 6 Section IV – RFP Response Format The RFP response must contain answers to the following questions in this order and format. 1. Fill out the attached Features Response Matrix with either Yes/No or an appropriate brief answer and include the file attached to your RFP response. Fill in one or more columns as appropriate for the solution(s) that are proposed. 2. Provide a detailed response to address each Requirement and Additional Deliverable specified in Section III above. 3. Provide a detailed list of any features and technical specifications of any proposed solution(s). 4. Provide a detailed list of hardware requirements or recommendations for each proposed solution. 5. Provide a detailed list of any cancellation penalties or early termination fees as applicable. 6. Include installation and turn-up timelines for each solution proposed. 7. Describe the effectiveness of the solution(s) relative to your competitors against each of the following threats: viruses, adware, spyware, trojans, and ransomware. For the previous year, what threats has your company identified and/or mitigated before anyone else? 8. Describe how the solution(s) impact the device relative to your competitors in terms of these performance metrics: Installation Time, Installation Size, Boot Time, Browse Time, File Copy/Move/Delete, File Write/Open/Close, and Network Throughput. 9. Provide a sample contract and/or license for each solution including Service Level Agreement(s). Section V – Other Details Anticipated Schedule The following represents the City’s target schedule for the RFP. The City reserves the right to amend the target schedule at any time. • RFP issuance: May 20, 2019 • Question deadline: 5:00 PM MST on May 27, 2019 • Proposal due date: 3:00 PM MST (our clock) on June 3, 2019 • Interviews/Demos via Webex: Week of June 10th, 2019 • Notice of Award: End of Week June 10th, 2019 Interviews/Demonstrations In addition to submitting a written proposal, the top-rated firms may be interviewed and provided an opportunity to demonstration the proposed solution(s) for the project team. Subcontractors Firms will be responsible for identifying any subcontractors in their proposal. Please note that the City will contract solely with the awarded firm, therefore subcontractors will be the responsibility of the firm. RFP 8929 Workstation Anti-Malware Software Page 6 of 6 Laws and Regulations The firm agrees to comply fully with all applicable local, State of Colorado and Federal laws and regulations and municipal ordinances. Section VI – Review and Assessment Criteria Proposal and Interview/Demonstration Criteria Firms will be evaluated on the following criteria. These criteria will be the basis for review and assessment of the written proposals and optional interview session. At the discretion of the City, interviews of the top-rated Firms may be conducted. WEIGHTING FACTOR CRITERIA 50% Assessment of the proposed solution(s) 15% Time and resources required to implement and support 35% Proposed value including costs for implementation, licensing, and recurring annual maintenance Reference Evaluation Criteria Prior to award, the City may check references and negative responses from references may impact the award determination.