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HomeMy WebLinkAboutCORRESPONDENCE - PURCHASE ORDER - 9190456 (2)Amendment No. 4 To eesri·l Enterprise License Agreement No. 2012ELA2273 ("ELA") Between City of Fort Collins ("City" or "Customer") And Environmental Systems Research Institute, Inc. ("Esri") This Amendment No. 4 is effective as of June I, 2018 and changes the ELA to extend the period of performance and to update pricing and terms, as follows: 1. Page 1. The following item J is deleted from page one of the ELA: 3. License Agreement-Agreement No. 20 12MLA2273 • Introduction page, EIOOM • General License Terms and Conditions, E200 • Esri Exhibit I, Scope of Usc, E300 Note: Licensee is defined on first page of item 2 above. In its place the following is inserted: 3. License Agreemcnt-Esri Master Agreement No.: 330626 2. Page 1. hem 4 Training Terms and Conditions, E207 is deleted from page one of the ELA: 3. Article 1-Dcfinitions. The definition of License Agreement is deleted and in its place the following is inserted: THE SCIENCE OF WHERE- "License Agreement" means Esri Master Agreement No. 330626 which is allachcd hereto and incorporated herein by reference. 4. Article 5.1 Purchase Orders, Delivery, and Deployment and Article 5.2 Purchase Order Requirements. Article 5.1 Purchase Orders, Delivery, and Deployment and Article 5.2 Purchase Order Requirements are deled and in their place the following is inserted: 5.1 Purchase Orders, Invoicing, Delivery, and Deployment a. Esri docs not require City to issue purchase orders and will invoice City on June I, 2018 and annually thereafter in accordance with the fcc schedule set forth in this ELA. City may submit purchase orders in accordance with its own process requirements. If City issues purchase orders, then City will submit its initial purchase order upon execution of Amcndment4 to this ELA and any subsequent purchase order on May I, 2019 for year 8 (2019) payment and May I, 2020 for year 9 (2020) payment. Invoices will be due and payable within thirty (30) days of invoice. b. Any purchase orders that City issues will reference, incorporate, and be subject to the terms and conditions of this ELA. Additional or conflicting terms in any purchase orders, invoices, or other documents exchanged during the ordering process, other than the terms of this ELA, Product or Service descriptions, quantities, pricing, and delivery instructions, arc void and of no effect. City will process all orders and deliveries pertaining to this ELA through City's centralized point of contact. c. City \\ill include the folio\\ ing inform.1tion in each purchase order: (I) Esri customer number, the ship-to address, and bill-to address as identified in Appendix D. (2) Purchase order number. (3) Applicable annual payment due. (4) On the face of the purchase order, the following printed statement: "Governed by and subject to Enterprise License Agreement No. 2012ELA2273." 330624-A4/JC 04117/18 Page 1 of 4 - d. Esri Will provide Authorization Codes to actiVate the nondestructive copy protC(;tion progr<~m that enables City to download, operate, or allow access to the hsted in Append1x A. c. Delivery of updates/new vcrsJons of Entcrpri.sc License Softw:m: Will be made tn the same manner. If ~'quested by City, E~ri will deliver a limited number of sets ofbacl.up mcdta as provided in Appcndtx B to the V.ip to address identified in Appendix 0-ELA Points of Contact, FOB dcsttn.1t1on wuh shippmg charges prepaid. City ~T~<~Y purchase additional bacl.up mcd1a sets otthc prices in effC(;t ot the t1me or pure hose Dchvery or ~-ce1pt of tang1ble media could cause prior and future hccnsc fees to be subject to taxes. Esri m.ay invoice for and City agrees to r;ay any such sales or usc tax a.~iated with receipt of tangible mcd1a. r City shall track the Deployment status of Enterprise License Software 5.2 Reserved. 5. Appcndic:~. For the extended peruxl beginning June I, 2018 and expiring nn May 11, 2021, Append1x A and Append1x B .m: updated with the following new uppcnd1ces both uuached hereto .md incor~mlled herem hy rcf~rcnce: Appendix A Soft wan.: und Deployment Schedule; Appendix B ELA Fl.'C Sdledulc All other terms .Jnd conditions of the ELA :c. prcviouc;Jy amended shall remain the same. Accepted and agreed: CITY OF FORT (Cuy) Signature: _ Pnntl.'tl Name: GMJ.J;• <:(NL.. Title: '?~ .. c;,, o,\/Cdpa..._ Date. 130624-A4/JC _ctma ·lobMOn Mnglr. ~&~Qita Tnle: Date; __ _ _ 4-fz11~B __ _ 04/17118 Page 2 of4 APPENDIX A SOFTWARE AND DEPLOYMENT SCHEDULE For the extended period beginning June I, 2018 and expiring on May 31,2021, City may Deploy the Enterprise License Software up to the total quantity of licenses indicated below to Licensees during the term of this ELA. Table A-1 Enterprise License Softwarc-Uncap)!ed _ _Quantities Total Qty. to Be Product Deployed ArcGIS Desktop: Advanced, Standard, Basic (Concurrent and Single Usc) Uncapped A reGIS Desktop extensions: ArcGIS 3D Analyst, ArcGIS Data Reviewer, ArcGIS Gcostatistical Uncapped Analyst, ArcGIS Network Analyst, ArcGIS Publisher, ArcGIS Schematics, ArcGIS Spatial Analyst, and ArcGIS Worknow Manager (Concurrent and Single Use) Arc:GIS Enterprise: Enterprise and Workgroup (Advanced and Standard) Uncapped Arc:GIS Enterprise Extensions: ArcGIS 3D Analyst, ArcGIS Geostatistical Analyst, ArcGIS Uncapped Network Analyst, ArcGIS Schematics, ArcGIS Spatial Analyst, and ArcGIS Workflow Manager ArcGIS GIS Server: Advanced, Standard, Basic Uncapped ArcGIS Enterprise Optional Servers: ArcGIS Image Server, ArcGIS GeoEvent Server Uncapped Mapping and Charting solutions: Esri Production Mapping for Desktop Uncapped Table A-2 Enterprise License Software-Capped Quantities Rolled-In Qty. Qty. to De Item (if applicable) Deployed Total Insights for ArcGIS for usc with ArcGIS Online: 0 2 2 Annual user subscriptions Data lnteroperability for Desktop: Concurrent Usc I 0 I license ArcGIS Business Analyst Desktop (State license): I 0 I Concurrent Usc license ArcGIS Developer Subscription: annual Professional 0 2 2 Level user subscriptions ArcGIS Enterprise Utility Network Extension: annual 0 I I subscription Number of Named Users per Annual Credits per Product Subscriptions Subscription Subscription *ArcGIS Online Named Users- Year I (2018) I 60- Level2 30,000 *ArcGIS Online Named Users- Year 2 (2019) I 75- Level2 37,500 *ArcGIS Online Named Users- Year 3 (2020) I 100- Lcvel2 50,000 . . .. *Quant1ttes hsted herem arc separate from and m add1110n to the quantlly of named users prov1ded v1a Desktop hccnsmg entitlements. 330624-A4/JC 04/17/18 Page 3 of 4 APPENDIXB ELA FEE SCHEDULE The ELA Fcc is $390,000.00 for the extended period beginning June I, 2018 and expiring on May 31, 2021. The ELA Fcc is in consideration of the Enterprise License Soflware, ELA Maintenance, and Esri International User Conference registrations. Year7 YearS Ycar9 EA Fcc (2018) (2019) (2020) I Payments $125,000 $130,000 $135,000 $390,000 Number of Esri User Conference Registrations per Year 7 Number of Tier 1 Help Desk Callers That May Contact Esri for Tier 2 Support 4 Number of Sets of Backup Media, if Requested 5 Three years from June 1, 2018 to TermofEA May 31,2021 04/17/18 Page 4 of 4 Master Agreement Agreement No. 330626 eesri·l TH£ SCIENCE OF WHEilE~ This Master Agreement(" Agreement") is between the City of Fort Collins ("Customer") and Environmental Systems Research Institute, Inc. ("Esri"), a California corporation with a place of business at 380 New York Street, Redlands, California 92373· 8100 USA. This Agreement adds terms and conditions to the Enterprise License Agreement ("ELA"), Esri contract number 2012ELA2273. This Agreement is the sole and entire agreement of the parties as to the subject matter of this Agreement and supersedes any previous agreements, understandings, and arrangements relating to such subject matter. Neither party has relied on any statement, representation, or warranty not expressly stated in this Agreement. The Agreement comprises this signature page, the terms and conditions that begin on the following page, and all referenced attachments. Except for Product or Service descriptions, quantities, pricing, and delivery instructions, or as agreed in an Ordering Document signed by both parties, all terms included in any Ordering Document arc void and of no effect. Any modification(s) or amendmcnt(s) to this Agreement must be in writing and signed by both parties. Attachment A contains definitions of capitalized terms used throughout this Agreement. Each section of this Agreement may include additional definitions that are used exclusively within that section. 1.0 GENERAL GRANT OF RIGHTS AND RESTRICTIONS 1.1 Grant of Rights. In consideration of Customer's payment of all applicable fees and in accordance with this Agreement, Esri a. Provides Services as set forth in this Agreement; h. Grants to Customer a nonexclusive, nontransferable right and license or subscription to access and usc Esri Offerings as set forth in the Specifications and applicable Ordering Documents; and c. Authorizes Customer to copy and make derivative works of the Documentation for Customer's own internal usc in conjunction with Customer's authorized usc of Esri Offerings. Customer will include the following copyright attribution notice acknowledging the proprietary rights of Esri and its licensors in any derivative work: "Portions of this document include intellectual property of Esri and its licensors and arc used under license. Copyright © [Customer will insert the actual copyrigllf date(s) from the source materials .] Esri and its licensors. All rights reserved." The grants of rights in this section (i) continue for the duration of the subscription or applicable Term or perpetually if no Term is applicable or identified in the Ordering Documents and (ii) arc subject to additional rights and restrictions in this Agreement including Attachment B. 1.2 Consultant or Contractor Access. Customer may authorize its consultants or contractors to (i) host Esri Offerings for Customer's benefit and (ii) usc Esri Offerings exclusively for Customer's benefit. Customer will be solely responsible for its consultants' and contractors' compliance with this Agreement and will ensure that each consultant or contractor discontinues usc of the Esri Offerings upon completion of work for Customer. Access to or usc of Esri Offerings by consultants or contractors that is not exclusively for Customer's benefit is prohibited. 1.3 Reservation o£ Rights. All Esri Offerings arc the copyrighted works of Esri or its licensors; all rights not specifically granted in this Agreement arc reserved. 1.4 Trial, Evaluation, and Beta Licenses. Products acquired under a trial or evaluation license or subscription or under a Beta program are intended for evaluation and testing purposes only and not for commercial usc. Any such usc is at Customer's own risk, and the Products do not qualify for Maintenance. If Customer docs not convert to a purchased license or subscription prior to the expiration of the evaluation term, Customer may lose any Customer Content and customizations made during the evaluation term. If Customer docs not wish to purchase a license or subscription, Customer should export such Customer Content before the end of Customer's evaluation period. 1.5 Educational Programs. Customer agrees to use Esri Offerings provided under an educational program solely for educational purposes during the educational use Term. Customer shall not usc Products for any Administrative Use unless Customer has acquired an Administrative Usc license. "Administrative Usc" means administrative activities that arc not E204S Page I or 14 April 6, 2018 --. ---- directly related to instruction or education, such as asset mapping, facilities management, demographic analysis, routing, campus safety, and accessibility analysis. Cus1omer shall not use Products for revenue-generating or for-profit purposes. 1.6 Grant Programs. Customer may usc Esri Offerings provided under a grant program for noncommercial purposes only. Except for cost recovery of using and operating the Esri Offerings, Customer shall not usc Esri Offerings for rcvcnUI:· generating or for-profit purposes. 1.7 Other Esri Limited-Usc Programs. If Customer acquires Esri Oflcrings under any limited-usc program not listt..-d above, Customer's usc of 1hc Esri Offt..'fings mny be subject to the terms set forth in the applicable launching page or enrollment form or as described on Esri's website in addition to the nonconnicting terms of this Agreement. 2.0 SOFTWARE 2.1 License Types. Esri licenses Software under the following license types; the Documentation and Ordering Documents identify which license type(s) applies to the ordered Software: a. Concurrent Usc License. Customer may install and usc the Software on computer(s) on a network, but the number of simultaneous users may not exceed the number of licenses acquired. A Concurrent Usc License includes the right to run passive fail over instances of Concurrent Usc License management soft ware in a separate operating system environment for temporary failovcr support. b. Deployment License. Customer may incorporate ArcGIS Runtime components in Value-Added Applications and distribute the Value-Added Applications to Customer's end users. c. Deployment Server License. Customer may usc the Software under a Server License for all uses permitted in the Agreement and as described in the Documentation. d. Development Server License. Customer may usc the Software under a Server License only to build and test Value- Added Applications as described in the Documentation. c. Development Usc. Customer may install and usc the Software to build and test Value-Added Applications as described in the Documentation. f. Dual Usc License. Customer may install the Software on a desktop computer and usc it simultaneously with either a personal digital assistant (PDA) or handheld mobile computer as long as the Software is only used by a single individual at any time. g. Failover License. Customer may install Software on redundant systems for fa ilover operations, but the redundantly installed Software may be operational only during the period the primary site is nonopcrational. Except for system maintenance and upd<tting of databases, the redundant Sort ware installation(s) will remain dormant while the primary site (or any other redundant site) is operational. h. Redistribution License. Customer may reproduce and distribute the Software provided that I. Customer reproduces and distributes the Software in its entirety; 2. A license agreement that protects the Software to the same extent as this Agreement accompanies each copy of the Software, and the recipient agrees to the terms and conditions of the license agreement; J. Customer reproduces all copyright and trademark auributions and notices; and 4. Customer docs not charge a rcc to others for the usc of the Software. i. Server License. Customer may install and usc the Software on a server computer. Server Licenses may be subject to a limited number of server cores or distributed deployment on multiple servers as described in the Ordering Documents or Documentation. If the Software description includes fail over usc, each Server License includes a Fail over License. j. Single Usc License. Customer may permit a single authorized end user to install and usc the Software on a single computer. Customer may permit the single authorized end user to install a second copy for the end user's exclusive use on a second computer as long as only I copy of Software is in usc at any time. No other end user may usc Software under the same license at the same time for any other purpose. k. Staging Server License. Customer may usc the Software under a Server License to build and test Valuc~Addcd Applications and map caches; conduct user acceptance, performance, and load testing of other third-party software; stage new commercial data updates; and conduct training activities as described in the Documentation. Customer may usc Value·Addcd Applications and map caches with Development and Deployment Server Licenses. Pagc2 of 14 April 6, 20 I 8 2.2 Permitted Uses a. Customer may I. Install, access, or store Soflwarc and Data on electronic storage dcvicc(s); 2. Make archival copies and routine computer backups; 3. Install and usc a newer version of Soflwarc concurrently wilh the version to be replaced during a reasonable transition period not to exceed 6 months, provided that the deployment of either version does not exceed Customer's licensed quantity; thcreaflcr, Customer will not usc more Software in the aggregate than Customer's total licensed quantity. This concurrent usc right docs not apply to Soflwarc licensed for Development Usc. 4. Move the Soflwarc in the licensed configuration to a replacement computer; 5. Distribute Software and any associated Authorization Codes required for use of a Deployment License to third parties; and 6. Usc server Software for Commercial ASP Usc only if Customer has procured a Commercial ASP Usc license or is a governmental or not-for-profit organization that operates a website or offers an Internet service on a cost-recovery basis and not for profit. b. Customer may customize Software using any macro or scripting language, APis, or source or object code libraries but only to the extent that such customization is described in Documentation. c. Customer may usc all fonts provided with the Software for any authorized usc of the Software. Customer may also usc Esri fonts separately to print any output created by the Software. Any usc restrictions for third-party fonts included with the Software arc set forth in the font lite itself. d. Esri publishes Product-specific Software terms of usc at http:f/www.csri.com/Jcgall!-.copc·nl'..usc 3.0 ONLINE SERVICES 3.1 Definitions. The following definitions supplcmcntthc definitions provided in Auachmcnt A: a. "Anonymous Users" means all who have public access (i.e., without having to provide a Named User Credential) to any part of Customer Content or Value-Added Applications. Customer may enable Anonymous Users to access Customer Content or Value-Added Applications by publishing them through the usc of the Sharing Tools, included with Customer's authorized usc of the Online Services. b. "App Login Credential(s)" means a system-generated application login and associated password, provided when registering a Value-Added Application with ArcGIS Online, which when embedded in a Value-Added Application allows the Value-Added Application to access and usc of Online Services. c. "Service Credit(s)" means a unit of exchange that is allocated with an Online Services subscription in an amount specified in the Ordering Document. d. "Sharing Tools" means publishing capabilities included with Online Services and ArcGIS Website that allow Customer to make Customer Content and Value-Added Applications available to third parties or Anonymous Users. 3.2 Online Services Descriptions. Esri publishes Online Services subscription-Spl>t: ific terms of usc at hup:/1\\ ww.c~ri.com/lc~al/,copc of u~c . Usc of Online Services is also subject to the Cloud Services terms found in Attachment B. 3.3 Access to Value-Added Applications a. Named Users have unique, individual login credentials. Named Users have private access to features of Online Services that arc not publicly accessible to Anonymous Users. b. Customer may usc its Online Services subscription to build Value-Added Applications for internal usc by Named Users in accordance with the published Online Services descriptions. c. Customer may transfer Value-Added Applications to any third party for usc in conjunction with the third party's own Online Services subscripti<ln. d. Customer may not add third parties as Named Users to Customcr"s Online Services subscription. This restriction docs not apply to third parties included within the definition of Named Users. c. Customer may not provide a third party with access to ArcGIS Online Services enabled through Customer's ArcGIS Online subscription other than through Customer's Value-Added Applications. This restriction docs not apply to third parties included within the definition of Named Users. E.204S Page 3 or t4 April 6, 2018 f. Customer may enable Anonymous Users to access Customer's Value-Added Applications running under Customer's own subscription, subject to the following terms: I. Customer may charge for such access under subscription types that permit usc for commercial retail business purposes. 2. Customer may embed an App Login Credential into Value-Added Applications to enable public usc by Anonymous Users but may not embed a Named User Credential. 3. Customer is responsible for all Service Credits consumed in Anonymous Users' usc of Customer's Value& Added Applications. 4. Customer is solely responsible for providing technical support for Customer's Value-Added Application(s). 5. Customer may not enable Anonymous Users to access Value-Added Applications that arc intended for Customer's internal usc only; Value-Added Applications used internally require each user to usc Named User login credentials. 3.4 Customer's Responsibilities a. Customer is solely responsible for the development and operation of Customer Content and Value-Added Applications and for its Named Users' compliance with this Agreement. Customer and its Named Users or Anonymous Users (if applicable) arc the only persons authori7.cd to access Online Services through Customer's subscription. Named Users' login credentials arc for designated Named Users only and may not be shared with other individuals. Customer may reassign a Named User License if the forml!r Named User no longer requires access to Online Services. b. Customer must include attribution acknowledging that its application uses Esri Online Services, if attribution is not automatically displayed through the usc of Online Services. Guidelines arc provided in the Documentation. c. Customer will ensure that Customer Content is suitable for usl.l with Online Services and will maintain regular ofllinc backups using the Online Services export and download capabilities 3.5 Modifications of Online Services. Esri may change Online Services and associated APis at any time, subject to 30 days' notice of material changes und 90 days' notice for deprecations. If any modification, discontinuation, or deprecation of Online Services causes a material, adverse impact to Customer's operations, Esri may. nt its discretion, allemptto repair, correct, or provide a workaround for Online Services. If a viable solution is not commercially reasonable, Customer may cancel its subscription to Online Services. and Esri will issue a prorated refund. 3.6 Subscription Fcc Changes. Esri may change fees for subscriptions with a term ~realer than I month by notifying Customer Ill least 60 days prior to expiration of the then-current subscription term. Esri may change monthly subscription Ices upon 30 days' notice. Outside the United States, the distributor may provide notice of rate changes. 3.7 Sharing Customer Content. If Customer elects to share Customer Content using Sharing Tools, then Customer acknowledges that Customer has enabled third parties to usc, store, cache, copy, reproduce, (rc)distributc, and (rc)transmit Customer Content through Online Services. Esri is not responsible for any loss, deletion, modification, or disclosure of Customer Content resulting from usc or misuse of Sharing Tools or Online Services, Customer Content, ArcGIS Website, Documentation, or related materials. Customer's usc of Sharing Tools is at Customer's sole risk. 3.8 Limits on Usc of Online Services, Service Credits. Each Online Services subscription includes Service Credits as described in the applicable Ordering Document. Each Service Credit entitles Customer to consume a set amount of Online Services, the amount varying depending on the Online Services that Customer is using. As Customer consumes Online Services, Service Credits arc automatically debited from Customer's subscription, up to the maximum number of Service Credits available. Customer may purchase additional Service Credits as needed. Esri will notify Customer's subscription account administrator when Customer's Service Credit consumption reaches approximately 75 percent of the Service Credits allocated to Customer through Customer's subscription. Esri reserves the right to suspend Customer's access to Online Services that consume Service Credits when Customer has consumed all its Service Credits. Esri will promptly restore Customer's access to its Online Services once Customer has purchased additional Service Credits. 4.0 DATA 4.1 Definitions. The following definitions supplement the definitions provided in Attachment A: a. "Business Listing Data" means any dataset that includes a list of businesses and may include other associated business attributes. Pagc4 or 14 April6, 20t8 b. "Esri Content Package(s)" means a digital file containing ArcGIS Online basemap content (e.g., raster map tiles, images, vector data) extracted from the ArcGIS Online bascmap services. c. "Street Data" means Data that includes or depicts information about roads, streets, and related features. 4.2 Permitted Uses a. Unless otherwise authorized in writing, Customer may only usc Data with the Products for which Esri has provided the Data. b. Customer may include representations of the Data in hard·copy or static, electronic format (e.g., PDF, GIF, JPEG) in presentation packages, marketing studies, or other reports or documents containing map images or data summaries derived from the usc of Esri Products to third parties subject to restrictions set forth in this Agreement, provided that Customer affixes an attribution statement to the Data representations acknowledging Esri or its applicable liccnsor(s) as the source of the portion(s) of the Data used for the Data representation. c. Customer may take ArcGIS Online basemaps ofnine through Esri Content Packages and subsequently deliver (transfer) them to any device for usc with licensed ArcGIS Runtime applications and ArcGIS Desktop. Customer may not otherwise cache or download such Data. d. Esri docs not acquire any rights in Customer Content under this Agreement. 4.3 Use Restrictions a. Customer may not act directly or authorize its customers to cobrand Data, usc the Data in any unauthorized service or product, or offer Data through or on behalf of any third party. b. Customer may not usc or allow third parties to usc Data for the purpose of compiling, enhancing, verifying, supplementing, adding to, or deleting from compilation of information that is sold, rented, published, furnished, or in any manner provided to a third party. c. Business Listing Data. Unless authorized in writing, Customer may not usc Business Listing Data for any direct marketing purposes, resale publication, or distribution to any third party as part of any mailing list, directory, c\assi lied advertising, or other compilation of information. d. Street Data. Customer may usc Street Data for mapping, geocoding, routing, and transportation network analysis purposes. Unless otherwise authorized in writing, Customer may not usc Street Data for I. Rcal~timc navigational guidance, including alerting a user about upcoming maneuvers, such as warning of an upcoming turn or calculating an alternate route if a turn is missed; 2. Synchronized muhivehiclc routing; or 3. Synchronized route optimization. c. Busi11ess A11alyst Dara. Customer may cache Data provided with ArcGIS Business Analyst Mobile App on a mobile device for usc in conjunction with its usc of ArcGIS Business Analyst Server. Customer may not otherwise cache or download such Data. f. Partial Dataser Lice11ses: If Customer orders a subset of a dataset (for example, a country, region, stale, or local portion of a global database), Customer may usc only the licensed subset, not any other portion of the full dataset. g. Esri MapStudio Data. Customer may create, publicly display, and distribute maps in hard-copy or sialic electronic format for news-reporting purposes only. h. Miclwel Bauer Resee~ rclllntemational Boundaries Data ("MBR Data"): Customer's right to usc data downloaded to the Customer's premises (e.g. MBR Data stored in ArcGIS Enterprise, ArcGIS Desktop) terminates 2 years after download. 4.4 Supplemental Terms and Conditions for Data. Certain Data licensors require Esri to now down additional attribution requirements and terms of usc to Customer. These terms supplement and amend the terms of this Agreement and arc available at www.c~n.Loni/lcgal/third·part\ d<lla. 5.0 MAINTENANCE US Customers: Esri will provide Maintenance for Software and Online Services in accordance with the Esri Maintenance and Support Program and this Agreement if Customer is in the United States. Customers outside the United States: Customer may obtain maintenance services from their local Esri distributor under the distributor's own standard support policy. El04S Page 5 of 14 April 6, 201 8 AITACHMENT A GLOSSARY OF TERMS The following glossary of terms applies to all Esri Offerings and Services that Esri may provide to its customers. "API" means application programming interface. "A reGIS Website" means '' \\'w.arc!!i.;.c,•m and any related or successor wcbsitcs. "Authorization Codc(s)" means any key, authori1 .. ation number, cnablcmcnt code, login credential, activation code, token, user name and password, or other mechanism required for usc ofEsri Oflcrings. "Beta" means any alpha, beta, or other prerelease version of a Product. "Cloud Services" means Online Services. "Commercial ASP Usc" means usc as a commercial application service provider, that is, to generate revenue by providing access to Software or Online Services through a Value-Added Application, for example, by charging a subscription fcc, service fcc, or any other form of transaction fcc or by generating more than incidental advertising revenue. · content" means data, imag~.--s, photographs, animations, video, audio, text, maps, databases, data models, spreadsheets, user interfaces, graphics components, icons, software, and other resources. ~ customer Content" means any Content that Customer provides, uses, or develops in connection with Customer's usc of Esri Offerings or Services, including Value-Added Applications. Customer Content excludes any feedback, suggestions, or requests for improvements that Customer provides to Esri. "Data" means any commercially available digital dataset(s) including, hut not limited to, geographic vector data, raster data reports, or associated tabular attributes, that Esri bundles with other Esri Oflcrings or delivers independently. "Documentation" means all user reference documentation that Esri provides with an Esri Offering. "Esri Offering(s)" means any Product or Documentation. Esri Offerings c.:xdude Services and Third-Party Content. "GIS" means geographic information system. "Maintenance" means a subscription program that Esri provides and that entitles Cus!Omer to Product updates and other benefits such as access to technical support and sclf·paccd, web-based learning resources. · Malicious Code" means software viruses; worms; time bombs~ Trojan horses; or any other computer code, Iiles, denial of service, or programs designed to interrupt, destroy, or limit the functionality of any computer software, hardware, or telecommunications equipment. "Named User(s)" is Customer's employee, agent, consultant, or contractor to whom Customer has assigned a unique secure named user login credential (identity) enabling access to a Product that requires such identity lo access identity· managed capabilities within a Product for Customer's exclusive benefit. For educational usc, Named Users may include registered students. "Named User Credential(s)" means an individual person's login and associated password enabling that person to access and usc Products. "Named User License" means the right for a single Named User to usc a specific Esri Offering. "Online Services" means any commercially available, lntcrnet·ba~ed geospatial system that E'\ri pro\'ides, including applications and associated APis for storing, managing, publishing, and using maps, data, and other information. Online Services exclude Data and Content. "Ordering Document(s)" means a sales quotation, Maintenance renewal quote, purchase order, proposal, or other document identifying the Esri Offerings, updates, or Services that Customer orders. Page 6 or t4 April6. 2018 "Perpetual License" means a license to usc a version of the Esri Offering for which applicable license fees have been paid, indefinitely, unless terminaled by Esri or Cuslomcr as authorized under this Agreement. "Personal Use" means personal, noncommercial usc by an individual Customer. Personal Usc excludes usc for the benefit of any third party, including commercial, educational, governmental, or nonprofit entities. ''Product(s)" means Software, Data, and Online Services. "Sample(s)" means sample code, sample applications, add-ons, or sample extensions of Products. "Service(s)" means Maintenance. "Software" means any proprietary commercial off-the-shelf software, excluding Data, accessed or downloaded from an Esri~ authorized website or that Esri delivers on any media in any format including backups, updates, service packs, patches, hot fixes, or pcrmiucd merged copies. "Specification(s)" means the Documentation for Software and Online Services. "Term License" means a license for usc of an Esri Offering for a limited time period ("Term"). "Third-Party Content" means any Content that Customer may obtain from a third-party website or that persons other than Esri employees, suppliers, or contractors may directly contribute to Esri's website. "Value-Added Application(s)" means an application developed by Customer for usc in conjunction with the uuthorizcd usc of any Software, Data, or Online Services. E204S Page: 7 of 14 April 6, 2018 ATTACHMENTB GENERAL TERMS AND CONDITIONS The following general terms and conditions apply to all Esri Offerings and Services that Esri may offer to its cus10mers. Certain Esri Offerings or Services may not be available under this Agreement. Please disregard any terms that arc not applicable to Esri Offerings or Services offered under this Agreement. ARTICLE I- GENERAL USE RESTRICTIONS Except as expressly pcrmiued in this Agreement, Customer will not <1. Sell, rent, lease, sublicense, distribute, lend, time~share, or assign Esri Offerings; h. Distribute or provide direct access to Esri Offerings to third parties, in whole or in part, including, but not limited to, extensions, components, or DLLs; c. Distribute Authorization Codes to third parties; d. Reverse engineer, decompile, or disassemble any Product delivered in compiled form; c. Make any attempt to circumvent the technological measurc(s) that controls access to or usc of Esri Offerings; f. Store, cache, usc, upload, distribute, or sublicense Content or otherwise usc Esri Offerings in violation of Esri's or a third-party's rights, including intellectual property rights, privacy rights, nondiscrimination laws, export laws, or any other applicable Jaw or regulation; g. Remove or obscure any Esri or its licensors' patent, copyright, trademark, proprietary rights notices, or legends contained in or affixed to any Esri Offerings, output, mctadata file, or online or hard-copy attribution page of any Data or Documentation; h. Unbundle or independently usc individual or componenl parts of Esri Offerings; i. Incorporate any portion of Esri Offerings into a product nr service for third-party usc that competes with the Esri Offerings; j. Publish or in any other way communicate the results of benchmark tests run on Beta Products without the prior written permission of Esri and its licensors; or k. Usc, incorporate, modify, distribute, provide access Ill, or combine any Esri o rrerings in a manner that would subject any part of the Esri Offerings to open~sourcc or open-database license terms that require any part of the Esri Offerings to he: I. Disclosed in source code form to third parties: 2. Licensed to third parties for the purpose of making derivative works; or 3. Redistributahle to third parties al no charge. These restrictions will not apply to the extent that they conflict with applicable law or regulation. ARTICLE 2-TERM AND TERMINATION 2.1 Customer may terminate this Agreement or any Esri Offerings license or subscription at any time upon written notice to Esri. Termination without cause docs not entitle Customer to receive any refund of fees paid. Any right to terminate pending Services engagements for convenience is set forth in the applicable section in the body of this Agreement. Either party may terminate this Agreement or any license or subscription for a material breach that is not cured within 30 days of written notice to the breaching party. Upon any termination of this Agreement for breach, Esri will stop providing Services. Any licenses in Esri Offerings that survive termination of this Agreement continue under the terms of this Agreement. 2.2 If Esri terminates this Agreement following Customer's breach, then Esri may also, at its election, terminate Customer's licenses or subscriptions in Esri Offerings. If Customer terminates this Agreement for cause or convenience, then Customer may, at its election, also terminate Customer's licenses or subscriptions to Esri Offerings. 2.3 Upon any termination of a license or subscription, Customer will a. Stop accessing and using the terminated Esri Offerings; b. Clear any client-side data cache derived from the terminated Cloud Services; and c. Stop using and uninstall, remove, and destroy all copies of affected Esri Offerings in Customer's possession or control, including any modified or merged portions thereof, in any form, and execute and deliver evidence of such action~ to Esri or its authorized distributor. E::!04S Page Bof 14 Aprit6. 2018 Esri may stop performing Services immediately upon written notice to Customer if a bankruptcy or insolvency proceeding is commenced by or against Customer until the trustee cures any existing defaults and provides adequate assurance of future performance under this Agreement. This Agreement terminates upon the insolvency, liquidation, or dissolution of either party. ARTICLE 3-LIMITED WARRANTIES AND DISCLAIMERS 3.1 Limited Warranties. Except as disclaimed below, Esri warrants to Customer that (i) Products will substantially comply with the applicable Specifications and (ii) Services will substantially conform to the professional and technical standards of the industry. The warranty period for Esri Offerings and Services offered under a Perpetual License runs for 90 days from the date of delivery or from the date of acceptance if this Agreement provides an acceptance period. The warranty period for Esri Offerings and Services offered under a subscription or Term License basis runs for the lesser of (i) the duration of the subscription or term or (ii) 90 days from delivery or acceptance if this Agreement provides an acceptance period. 3.2 Special Disclaimer. Third-Party Content; Data; Samples; hot fixes; patches; updates; Online Services provided at no charge; and trial, evaluation and Beta Products arc delivered "as is" and without warranty of any kind. 3.3 General Disclaimer. Except for the express limited warranties set forth in this Agreement, Esri disclaims all other warranties or conditions of any kind, whether express or implied, including, but not limited to, warranties or conditions of merchantability, fitness for a particular purpose, and noninfringcment of intellectual property rights. Esri is not responsible for any nonconformities caused by Customer's modification of any Esri Offering other than as specified in the Documentation. Esri docs not warrant that Esri Offerings, or Customer's operation of the same, will be uninterrupted, error free, fault tolerant, or fail-safe or that all nonconformities can or will be corrected. Esri Offerings are not designed, manufactured, or intended for usc in environments or applications that may lead to death, personal injury, or physical property or environmental damage. Customer should not follow any navigational route suggestions that appear to be hazardous, unsafe, or illegal. Any such uses will be at Customer's own risk and cost. 3.4 Disclaimers a. Internet Disclaimer. Neither party will be liable for damages under any theory of law related to the performance or discontinuance of operation of the Internet or to regulation of the Internet that might restrict or prohibit the operation of Cloud Services. b. Third-Party Websites; Third-Party Content. Esri is not responsible for any third-party website or Third-Party Content that appears in or is referenced by Esri Offerings or Esri websites, including ww\\ .esri.com and "n n .arcgi!..com. Providing links to third-party websites and resources docs not imply an endorsement, affiliation, or sponsorship of any kind. 3.5 Exclusive Remedy. Customer's exclusive remedy and Esri's entire liability for breach of the limited warranties in this section will be to replace any defective media and to (i) repair, correct, or provide a workaround for the applicable Esri Offering or Services or (ii) at Esri's election, terminate Customer's right to usc and refund the fees paid for Esri Offerings or Services that do not meet Esri's limited warranties. ARTICLE 4-LIMITATION OF LIABILITY 4.1 Disclaimer of Liability. Neither Customer, Esri, nor any Esri distributor or licensor will be liable for any indirect, special, incidental, or consequential damages; lost profits; lost sales; loss of goodwill; costs of procurement of substitute goods or services; or damages exceeding the applicable license or current subscription fees paid or owed to Esri for the Esri Offerings giving rise to the cause of action. 4.2 The limitations and exclusions of liability in the preceding paragraph do not apply to Customer's infringement, misuse, or misappropriation of Esri's or Esri's licensors' intellectual property righLc;, either party's indemnilication obligation~. gros s negligence, willful misconduct, or violations of the Export Compliance clause of this Agreement or any applicable law or regulation. 4.3 Applicability of Disclaimers and Limitations. Esri or its authorized distributor has set its fees and entered into this Agreement in reliance on the disclaimers and limitations in this Agreement; the fees reflect an allocation of risk that is an essential basis of the bargain between the parties. These limitations will apply whether or not a party is aware of the possibility of any damage and notwithstanding any failure of essential purpose of any exclusive, limited remedy. E204S Page 9 of 14 April6, 2018 4.4 The foregoing disclaimers, limitations, and exclusions may be invalid in some jurisdictions and apply only to the extent pcrmilted by applicable law or regulation in Customer's jurisdiction. Customer may have additional rights that may not he waived or disclaimed. Esri docs not seck to limit Customer's warranty or remedies to any extent not permitted by Jaw. ARTICLE 5-INDEMNIFICATIONS 5.1 Definitions. The following delinitions supplement the definitions provided in Attachment A: a. "Claim· means any claim, action, or demand by a third party. h. "lndemnitees" means Customer and its directors, officers, and employees. c. "Infringement Claim(s)" means any Claim alleging that Customer's usc of or access to Esri Offerings or Services infringe a patent, copyright, trademark, or trade secret. d. "Loss{es)" means out-of-pocket loss, damage award, settlement amount, cost, or expense, including awarded attorneys' fees. 5.2 Infringement Indemnity a. Esri will defend and hold alllndemnitces harmless from any Infringement Claim and indemnify any Loss arising out of an Infringement Claim as set forth in the following paragraphs. h. If Esri determines that an Infringement Claim is valid, Esri may, at its expense, either (i) obtain rights for Customer to continue using the Esri Offerings or Services or (ii) modify the Esri Offerings or Services while maintaining substantially similar functionality. lfncithcr alternative is commercially reasonable, Esri may terminate Customer's right to usc the Esri Offerings or Services and will refund any (a) license fees that Customer paid for the infringing Esri Offerings or Services acquired under <I Perpetual License, prorated on a 5-year, straight-line depreciation basis beginning from the initial date of delivery or (b) unused portion of fees paid for Term Licenses, Subscriptions, and Maintenance. c. Esri has no obligation to defend an Infringement Claim or to indemnify Customer to the extent the Infringement Claim arises out of (i) the combination or integration of Esri Offerings or Services with a product, process, system, or clement that Esri has not supplied or specified in the Specitication; (ii) alteration uf Esri Offerings or Services by anyone other than Esri or its subcontractors; (iii) compliance with Customer's spccilications; or (iv) usc of Esri Offerings or Services after Esri either provides a modi lied version to avoid infringement or terminates Customer's right to usc the Esri Offerings or Services. 5.3 General Indemnity. Esri will defend and hold alllndcmnitecs harmless from, and indemnify any Loss arising out of, any Claim for bodily injury, death, or tangible or real property damage brought against any of the indemnilicd parties to the extent arising from any negligem act or omission or willful misconduct by Esri or its directors, officers, employees, or agents performing Services while on Customer's site. 5.4 Conditions for Indemnification. As conditions for indemnification, Indemnitee will (i) promptly notify Esri in writing of lhe Claim, (ii) provide all available documents describing the Claim, (iii) give Esri sole control of the defense of any action and negotiation related to the defense or settlement of any Infringement Claim, and (iv) reasonably cooperate in the defense of the Infringement Claim at Esri's request and expense. 5.5 This section sets forth the entire obligation of Esri, its authorized distributor, and its licensors regarding any Claim for which Esri must indemnify Customer. ARTICLE 6-INSURANCE If Esri is providing Services, Esri will carry, at a minimum, the following coverage: a. Comprehensive general liability or commercial general liability with a minimum coverage of $1,000,000.00 combined single limit per occurrence for bodily injury. including death. and property damage liahility to include the following: 1. Premises and operations; 2. Blanket contractual liability; 3. Broad form properly damage; 4. Independent contractors; 5. Personal injury, with employee exclusion deleted; and 6. Completed operations. E»lS P:le.c 10 or 14 Apri\ 6, 2018 b. Workers' compensation insurance, with waiver of subrogation, in an amount that complies with statutory limits. ARTICLE 7-SECURITY AND COMPLIANCE 7.1 Security. Esri publishes its security capabilities at hllp://tru s t. arc !.! i s .~: om. Customer may give Esri personnel access to Customer systems or to Customer or third-party personal information, controlled information, or sensitive data if access is essential for Esri's performance of Services and if Esri expressly agrees to such access. Esri will usc reasonable administrative, technical, and physical safeguards to protect such data and guard against unauthorized access. Customer bears responsibility to (i) confirm that Esri's published security and privacy controls meet all applicable legal requirements for protection of Customer Content and (ii) upload or share Customer Content through Cloud Services only when it is legal to do so. Esri is not responsible to review Customer Content to ensure compliance with applicable laws and regulations. Customer must contact Esri at secure~ up port @csri.com for further instruction before providing any Customer Content that requires security measures other than Esri's published security capabilities. 7.2 Malicious Code. Esri will usc commercially reasonable efforts to ensure that Esri Offerings will not transmit any Malicious Code to Customer. Esri is not responsible for Malicious Code that Customer introduces to Esri Offerings or that is introduced through Third-Party Content. 7.3 Export Compliance. Each party will comply with all applicable export laws and regulations, including the US Department of Commerce's Export Administration Regulations (EAR), the US Department of State's International Traffic in Arms Regulations (IT AR), and other applicable export laws. Customer will not export, reexport, transfer, release, or otherwise dispose of, in whole or in part, or permit access to or transfer or usc of Services or Esri Offerings to any United States embargoed countries or denied entities or persons except in accordance with all then-current applicable US government export laws and regulations. Customer will not export, reexport, transfer, or usc Services or Esri Offerings for certain missile, nuclear, chemical, or biological activities or end uses without proper authorization from the US government. Customer shall immediately notify Esri in writing if any US government entity or agency denies, suspends, or revokes Customer's export privileges. Customer will not upload, store, or process in Cloud Services any Customer Content that (i) has an Export Control Classification Number (ECCN) other than EAR99 or (ii) is controlled for export from the United States under ITAR. Customer will notify Esri in advance if Esri's performance of any Services or provision of any Esri Offerings is related to any defense article, defense service, or technical data, as defined under the ITAR Sections 120.6, 120.9, and 120.10, respectively; Esri will not perform any such Services or provide any such Esri Offerings until Esri obtains any necessary export license from the US government. Customer will reasonably assist Esri in applying for and obtaining an exportllcense if needed. ARTICLE 8-CLOUD SERVICES 8.1 Prohibited Uses. Customer shall not provide Customer Content or otherwise access or usc Cloud Services in a manner that a. Spams, spoofs, or phishes email; transmits junk email or offensive or defamatory material; or stalks or makes threats of physical harm; b. Stores or transmits any Malicious Code; c. Violates any law or regulation; d. Infringes or misappropriates the rights of any third party; c. Probes, scans, or tests the vulnerability of Cloud Services or breach any security or authentication measures used by Cloud Services without written approval from Esri 's product security officer; or f. Benchmarks the availability, performance, or functionality of Cloud Services for competitive purposes. 8.2 Service Interruption. System failures or other events beyond Esri's reasonable control may interrupt Customer's access to Cloud Services. Esri may not be able to provide advance notice of such interruptions. 8.3 Customer Content. a. Customer grants Esri and its subcontractors a nonexclusive, nontransferable, worldwide right to host, run, modify and reproduce Customer Content as needed to provide Cloud Services to Customer. Esri will not access, usc, or disclose Customer Content without Customer's written permission except as reasonably necessary to support Customer's use of Cloud Services. Except for the limited rights granted to Esri under this Agreement, Customer retains all its rights, title, and interest in the Customer Content. b. If Customer accesses Cloud Services with an application provided by a third party, Esri may disclose Customer Content to such third party as necessary to enable interoperation between the application, Cloud Services, and Customer Content. E204S Pnge II or 14 Apri t 6,201 8 c. Esri may disclose Customer Content if required to do so by law or regulation or by order of a court or other government body, in which case Esri will reasonably attempt to limit the scope of disclosure. d. When Customer's usc of Cloud Services ends, Esri will either: (i) Make Customer Content available to Customer for download for a period of 30 days unless Customer rcqucsL<; u shorter window of availability or Esri is legally prohibited from doing so; or (ii) Download all Customer Content in Esri's possession to a medium of Customer's choosing and deliver such Customer Content to Customer. Esri will have no further obligations to store or return Customer Content at the conclusion of the Cloud Services. 8.4 Removal of Customer Content. Esri may remove or delete Customer Content if there is reason to believe that uploading Customer Content to or using it with Cloud Services materially violates this Agreement. If reasonable under these circumstances, Esri will notify Customer before removing Customer Content. Esri will respond to any Digital Millennium Copyright Act takedown notices in accordance with Esri's copyright policy, available at \\\\'' .~.:-.ru:om/lc!!.al/dniL.t pnliq . 8.5 Service Suspension. Esri may suspend access to Cloud Services (i) if Customer materially breaches this Agreement and fails to timely cure the breach; (ii) if Esri reasonably believes that Customer's usc of Cloud Services will subject Esri to immediate liability or adversely affect the integrity, funct ionality, or usability of the Cloud Services; (iii) for scheduled maintenance; (iv) to enjoin a threat or attack on Cloud Services; or (v) if Cloud Services become prohibited by law or regulated to a degree that continuing to provide them would impose a commercial hardship. When feasible, Esri will notify Customer of any Cloud Services suspension beforehand and give Customer reasonable opportunity to take remedial action. Esri is not responsible for any damages, liabilities, or losses that may result from any interruption or suspension of Cloud Services or removal of Customer's content as described above. 8.6 Notice to Esri. Customer will promptly notify Esri i r Customer becomes aware of any unauthorized usc of Customer's ~ubscription or any other breach of security regarding Cloud Services. ARTICLE 9-GENERAL PROVISIONS 9.1 P;1ymcnt. Customer will pay each correct invoice no later than 30 days after receipt and will remit payment to the address stated on the invoice. Customers outside the United States will pay the distributor's invoices in accordance with the distributor's payment terms. 9.2 Feedback. Esri may freely usc any feedback, suggestions, or requests for Product improvement that Customer provides to Esri. 9.3 Patents. Customer may not seck, and may not permit any other user to seck, a patent or similar right worldwide that is based on or incorporates any Products. This express prohibition on patenting will not apply to Customer's software and technology except to the extent that Products, or any portion thereof, arc part of any claim or preferred embodiment in a patent application or a similar application. 9.4 Restrictions on Solicitation. Neither party will solicit for hire any employee of the other party who is associated with the performance of Services during the performance of the Services and for a period of I year thereafter. This docs not restrict either party from publicly adwrtising positions for hire in newspapers, professional magazines, or Internet postings. 9.5 Taxes and Fees; Shipping Charges. Fees that Esri quotes to Customer arc exclusive of any and all applicable taxes or fees including, but not limited to, sales tax, usc tax, or value-added tax (VAT); customs, duties, or tariffs; and shipping and handling charges. Esri will add any such taxes that it is required to remit to the total amount of its invoice to the Customer. For Customers outside the United States, the distributor may quote taxes or fees in accordance with its own policies. 9.6 Compliance Review. Customer will keep accurate and complete records and accounts pertaining to its compliance with it~ ohligationc; under this Agreement. E<;ri or it<; authorized distributor may conduct a compliance review of these records and accounts with no less than 14 business days' written notice or may appoint an independent third party to conduct such a compliance review on its behalf. Customer will promptly correct any noncompliance identi fled during the compliance review. Neither Esri nor Esri's distributor may conduct a compliance review of Customer within 12 months after the conclusion of any prior compliance review that docs not reveal any material Customer noncompliance. 9.7 No Implied Waivers. The failure of either party to enforce any provision of this Agreement is not a waiver of the provisions or of the right of such party thereafter to enforce that or any other provision. E204S Page t2 of 14 April6, 20t8 9.8 Severability. If any provision of this Agreement is held to be unenforceable for any reason, (i) such provision will be reformed only to the extent necessary to make the intent of the language enforceable, and (ii) all other provisions of this Agreement will remain in effect. 9.9 Successor and Assigns. Customer will not assign, sublicense, or transfer Customer's rights or delegate Customer's obligations under this Agreement without Esri's and its authorized distributor's prior written consent, and any attempt to do so without consent will be void. This Agreement will be binding on the respective successors and assigns of the parties to this Agreement. Notwithstanding, a contractor under contract to the government to deliver Products may assign this Agreement and Products acquired for delivery to its government customer upon written notice to Esri, provided the government customer assents to the terms of this Agreement. Upon mutual agreement, Esri's Affiliates may provide Services under the terms of this Agreement; in such cases, the Ordering Documents will identify the Affiliate as the party that provides the Services. Esri's distributors arc not Afliliatcs of Esri. 9.10 Survival of Terms. The Glossary of Terms and provisions of the following Articles of these General Terms and Conditions will survive the expiration or termination of this Agreement: "Limited Warranties and Disclaimers," "Limitation of Liability," "Indemnifications," and "General Provisions." 9.11 US Government Customer. The Products arc commercial items, developed at private expense, provided to Customer under this Agreement. If Customer is a US government entity or US government contractor, Esri licenses or provides subscriptions to Customer in accordance with this Agreement under FAR Subparts 12.211/12.212 or DFARS Subpart227.7202. Esri Data and Online Services arc licensed or subscribed under the same DFARS Subpart 227.7202 policy as commercial computer software for acquisitions made under DFARS. Products arc subject to restrictions, and this Agreement strictly governs Customer's usc, modification, performance, reproduction, release, display, or disclosure of Products. Agreement provisions that arc inconsistent with federal law regulation will not apply. A US government Customer may transfer Software to any of its facilities to which it transfers the computer(s) on which it has installed such Software. If any court, arbitrator, or board holds that a US government Customer has greater rights to any portion of the Products under applicable public procurement law, such rights will extend only to the portions affected. Online Services arc FISMA-Low authorized but do not meet higher security requirements including those found in DFARS 252.239-7010. 9.12 Governing Law. This Agreement is not subject to the United Nations Convention on Contracts for the International Sale of Goods. a. Government Entities. If Customer is a government entity, the applicable laws of Customer's jurisdiction govern this Agreement. b. Non-government Entities. US federal law and the law of the State of California exclusively govern this Agreement, excluding their respective choice of law principles. 9.13 Dispute Resolution. The parties will usc the following dispute resolution processes: a. Equitable Relief. Either party will have the right to seck an injunction, specific performance, or other equitable relief in any court of competent jurisdiction without the requirement of posting a bond or proving injury as a condition for relief. b. US Government Agencies. This Agreement is subject to the Contract Disputes Act of 1978, as amended (41 USC 601- 613). c. Other Government Entities. Esri will comply with mandatory dispute resolutions under applicable law. d. Arbitration. Except as noted above, the parties will submit to binding arbitration to resolve any dispute arising out of or relating to this Agreement that cannot be settled through negotiation. If Customer is in the United States or one of its territories or outlying arcus, the Commercial Arbitration Rules of the American Arbitration Association will govern the arbitration proceedings. If Customer is outside the United States, the Rules of Arbitration of the International Chamber of Commerce will govern the proceedings. The parties will select a single arbitrator in accordance with the applicable arbitration rules. The language of the arbitration will be English. Arbitration will be at an agreed-upon location. Either party will, at the request of the other, make available documents or witnesses relevant to the major aspects of the dispute. 9.14 Force Majeure. A party will not be liable for any failure of or delay in the performance of this Agreement for the period that such failure or delay is due to causes beyond the party's reasonable control. Such causes may include, but arc not limited to, acts of God, war, strikes, labor disputes, cybcr attacks, Jaws, regulations, government orders, or any other force majeure event. E204S Page 13 of 14 April6, 2018 9.15 Independent Contractor. Esri is and at aU times will he an independent contractor. Nothing in this Agreement creates an employer/employee, principal/agent, or joint venture relationship between Esri or its authorized distributor and Customer. No party has any authority to enter into contracts on behalf of another party or otherwise act on behalf of another party. 9.16 Notice. Customer may send notices required under this Agreement to Esri at the following address: Environmental Systems Research Institute, Inc. Ann: Contracts and Legal Department 380 New York Street Redlands, CA 92373-81 00 USA Tel.: 909-793-2853 Email: Lc!!:JINotll:l'~<<if_) n.c~ El04S Page 14 of 14 April 6, 2018 ...