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HomeMy WebLinkAbout122004 SHAMROCK TAXI OF FORT COLLINS INC - CONTRACT - AGREEMENT MISC - SHAMROCK TAXI OF FORT COLLINS INC (2)Amendment #02 Services Agreement between The City of Fort Collins and Shamrock Taxi of Fort Collins, Inc. This Amendment (“Amendment”) is entered into by and between Shamrock Taxi of Fort Collins, Inc. (the “Service Provider”) and the City of Fort Collins, Colorado (the “City”). WHEREAS, Service Provider and the City have mutually entered into a “Dial-a-Ride” Services Agreement dated May 22, 2014 (the “Agreement”); and WHEREAS, the City desires to expand the scope of the Agreement to incorporate the City Taxi Voucher Program (the “Voucher Program”); and WHEREAS, Service Provider agrees to expand the scope of the Agreement to include the Voucher Program; NOW, THEREFORE, in consideration of the foregoing recitals and the mutual promises herein contained, the parties agree as follows: 1. Exhibit A, Scope of Work. The Scope of Work shall incorporate the additional provisions stated in Attachment 1 attached hereto and incorporated into the Agreement. Except as expressly amended by this Amendment, all other terms and conditions of the Agreement shall remain in full force and effect. In the event of a conflict between the terms of the Agreement and Amendment #02, Amendment #02 shall prevail solely for the Voucher Program. IN WITNESS WHEREOF, the parties have executed this Agreement the day and year shown. CITY OF FORT COLLINS: By: Gerry Paul Director of Purchasing & Risk Management Date: _____________________ SHAMROCK TAXI OF FORT COLLINS, INC. By: Brad Whittle Regional Vice President Date: _________________________ DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1 3/23/2015 3/23/2015 Amendment #02 Attachment 1 This Amendment #02 defines the special provisions to be performed by the Service Provider pursuant to participation in the City’s Taxi Voucher Program (the “Voucher Program”). The intent of the Voucher Program is to help offset the costs of taxi trips for eligible Dial-A-Ride passengers and to expand the services available to American with Disabilities Act (ADA) eligible passengers beyond the service required by the ADA. Taxi trips are expressly regulated by the Colorado Public Utilities Commission (PUC) and as such, the City does not claim regulatory authority over the governance or operation of taxi service. This arrangement will allow the City to fund a portion of the PUC meter rate for normal taxi trips provided by the Service Provider. While the City will only pay for services that meet the stated criteria for eligible trips, the City makes no claim or guarantee to enforce service availability. However, the Service Provider shall collaborate with the City in its marketing campaigns, outreach and operational procedures to help encourage the utilization of the budgeted funds available to eligible passengers. It is important to note that the City’s relationship to the Service Provider only applies to the subsidization of the trips. The City is not requesting the operation of a new service but rather, to accept the City’s subsidy for normal taxi service. Eligibility Passengers who are active Dial-A-Ride clients regardless of ADA status will be eligible to participate in the Voucher Program. Trips must originate within the Dial-A-Ride service area. Trips returning to the service area must be linked to a trip that originated from within the service area. Reservations There will be a daily limit on the number of vouchers that can be used. This number will be periodically adjusted by the City based on utilization. The City will supply the Service Provider with a dynamic report to access the daily limit. Passengers calling in to reserve a trip using the Voucher Program will do so on a first come, first serve basis. Once the daily limit for the day of the request has been reached, no more reservations may be made using the Voucher Program for that day. There are no limitations on negotiations of pick-up times; this will be at the discretion of the Service Provider. Reservations will be made by calling the Dial-A-Ride reservation line from 8:00 am to 5:00 pm Monday through Saturday. Reservation requests may be made on Sundays and on holidays from 8:00 am to 5:00 pm by leaving the request on the Dial-A-Ride voicemail service. Reservation requests made via voicemail do not guarantee availability. However, service is first come, first serve and earlier requests will have a higher priority than later requests. Passengers may call to request service between 8:00 am and 5:00 pm the day prior to service or on the day the trip is needed. DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1 Ambulatory and non-ambulatory passengers may make requests for service utilizing the Voucher Program. While not required, it will be recommended to non-ambulatory passengers to make reservation requests at least a day in advance to ensure accessible vehicles are available. Subscription trips will not be allowed. The Service Provider shall use Trapeze PASS, City Transit Software to log trip requests. Schedule trip pick-up and drop-off times, cancellations and odometer readings will be manually entered by Service Provider Dispatchers into Trapeze PASS. Vouchers may be used any time the Service Provider has taxi trips available, twenty-four (24) hours per day, seven (7) days per week as long as requests were made within the prescribed times outlined. The Service Provider agrees to waive the PUC sanctioned “Additional Passenger” rate for Personal Care Assistants (PCA’s) and up to one guest. The Service Provider shall waive the PUC sanctioned “Clean Up Charge”. Voucher Methodology Voucher coupons will be supplied by the Service Provider and will include: o Date o Customer Name o Customer Signature o Pick-Up Address o Drop-Off Address o Driver Name o Driver ID o Cab Number o Mileage of Trip o Pick-Up Time o Drop-Off Time o Confirmation Number o Meter Amount o Subsidized Amount o Token/Ticket Amount o Remained Balance Owed (By Passenger) o Account Number Service Provider shall fill-out the coupon in its entirety and ensure that the passenger signs in the “Customer Signature” field. Signatures will be reviewed by the City for validity in order to ensure services were delivered. Passengers will pay $2.50 to the driver upon entering the vehicle. The City will pay the Service Provider $17.50 to subsidize the trip. The combination of the passenger’s initial fare and the City subsidy for a total of $20.00 will go towards the taxi meter. Any additional charges beyond $20.00 will be paid by the passenger. DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1 Cancellation, No Show Policy and Suspensions Cancellations, “No Shows” and suspensions will be tracked in Trapeze PASS for reporting purposes. The Service Provider shall apply its normal service policies and will be handled between the passenger and the Service Provider. Billing The Service Provider shall submit the completed and signed vouchers to City staff on a biweekly basis for review and validation. The City Contract Manager will discuss any questionable signatures with the Service Provider Contract Manager. Upon validation of each voucher, the City will submit an “authorized charges” report to the Service Provider at the beginning of each month for the previous month. The Service Provider will invoice the City for the full amount of the subsidy ($17.50) for each validated trip provided. DocuSign Envelope ID: 24B31716-7E47-43E1-A5DC-D608842D9DE1