HomeMy WebLinkAboutRESPONSE - RFP - 7649 DENTAL ADMINISTRATOR (24)Proprietary and Confidential
Assuring Membership Satisfaction
Every year, Delta Dental of Colorado contracts with an external health care research company
to survey our subscriber population to determine an overall level of member satisfaction. The
research company randomly selects subscribers to be surveyed each month until they achieve
a sufficient sample size. There are five global satisfaction questions and one open-ended
question, “What could Delta Dental do to improve your satisfaction with us?” Any changes or
trends are identified with the monthly feedback we receive. A copy of the customer satisfaction
survey results is included in Section IX.