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HomeMy WebLinkAboutRESPONSE - RFP - 7649 DENTAL ADMINISTRATOR (5)City of Fort Collins Request for Proposal 7649 Dental Administrator Executive Summary Delta Dental of Colorado is pleased to submit our proposal to continue providing dental benefits to the City of Fort Collins and its more than 1,500 employees. By continuing coverage under the Delta Dental of Colorado plan, the City would experience a seamless continuation of the plan for both the administrative staff and covered employees. Delta Dental of Colorado is committed to continuing to bring value to the City as you work to ensure a healthy, productive workforce. We look forward to the opportunity to be interviewed by your selection committee and further discuss our proposal. Stabilized Cost/Claims Savings After a thorough review of the City’s dental plan design and desired administrative requirements, Delta Dental can offer the following financial commitments to the City: • An administrative fee of $4.05 per employee per month guaranteed through December 31, 2017, with a 3% rate cap for 2018 and 2019. • Updated performance guarantees that encompass our four core measures. These new measures concentrate on providing exceptional claim administration and customer- service controls, which today’s employers find more valuable than past measures. The City of Fort Collins has and will continue to benefit greatly from our provider agreements and industry-leading net effective discounts. Over the past five years, contractual arrangements have resulted in savings of more than $2.3 million, including more than $1.3 million in network discounts alone. As a result of our unique dual-network model (Delta Dental PPOSM and Delta Dental Premier®), the City received network discounts on 93.3% of all submitted claims over this time period. These savings are above and beyond what our competitors’ single-network strategies offer. Network Accessibility 95% of the City’s employees and families are currently taking advantage of Delta Dental’s robust provider network. Currently, our networks encompass 91.4% (3,204 of 3,506) of all licensed dentists statewide in the Delta Dental Premier network, with 58.8% (2,060) of those also accepting the deeper discounts of our Delta Dental PPO contract. This provides maximum savings and protection against balance-billing as well as wider accessibility for the City’s employees and their families. We are confident that our dual-network model will continue to provide cost-containment savings that are equal to or greater than any other competing carriers. Superior Reporting Capabilities As the City is aware, we offer an advanced reporting package available online. These reports provide detailed information regarding the utilization patterns, network usage, demographics, and much more. We are also pleased to offer our proprietary report package, Healthentic® at no additional cost to the City. Healthentic reporting will provide: • Oral health care trends specific to the City of Fort Collins. • Customized reports that include benchmarking data for comparative analysis. Delta Dental of Colorado Section I — Executive Summary 2 • Benchmarking of the City’s claim costs and employees’ oral health compared with our national database. The goal of tapping into Healthentic data and reporting is to help the City continue to see savings in dental costs through a stronger emphasis on preventive care, leading to better oral and overall health of City employees. Approach to Customer Service Delta Dental understands the importance of making clients and members feel appreciated. Our local customer service and claims representatives are available to help your employees with their insurance and oral health questions. • Local customer relations team that is familiar with the provider landscape in Colorado and operates on local hours from 8 a.m.–6p.m. Assistance is available in Spanish as well, and subscribers have access 24 hours a day, seven days a week to our secure website and automated call center. Through these tools, subscribers can get ID cards, check on the status of a claim, find a dentist, and much more. • The City’s local, three-person account management team brings more than 65 years of combined industry experience to help you find solutions to any challenges face in implementing, administering, and promoting your dental benefits. • In addition, because our office is headquartered locally, we have subject matter experts who can help to support the City of Fort Collins in areas such group administration, billing & finance, underwriting, and marketing. We also have a dental director who is available to discuss any trends in dental procedures and oral health care that you and your employees may be interested in. You can count on Delta Dental of Colorado as an extension of your own team in administration of your dental benefits. We look forward to the possibility of continuing our partnership with the City of Fort Collins.