HomeMy WebLinkAboutRESPONSE - RFP - 7672 MAX TICKET VENDING MACHINES - COLLECTION SERVICESEXHIBIT B
PROPOSAL FORM - PRICE SCHEDULES
The requirements of each of the proposal items on the Price Schedules are specified or shown as part
of this pricing form. Unit prices shall be offered for each proposal item; failure to do so may render
the proposal non -responsive. Transfort reserves the right to correct obvious mathematical errors on
the Proposal Schedule.
Rates stated below shall be fully -burdened (all-inclusive rate which includes direct hourly rates,
direct costs, overhead and profit). No direct or indirect costs shall be paid by Transfort without prior
approval by Transfort.
Estimated quantities for unit price items are provided for evaluation purposes only. Transfort makes
no guarantee as to the actual quantity of unit priced items that will be required.
NOTE: If prices are not submitted on all line items, the proposal may be considered nonresponsive.
Please do not deviate from the formats listed below. Prices listed, including escalation, will apply for
the entire term of the contract.
We agree that, if we are awarded this Agreement, we will be entitled to payment only for actual unit
quantities performed. Having carefully examined the contract documents for this solicitation as
prepared by the City, we propose to provide the services identified in the contract documents for the
prices set forth as follows:
Scheduled Services _ Raf-1=1av nnlv
Schedule A:
Scheduled Services
Per TVM
Total Extended
Per TVM
Total Extended
1X/month
IX/month
2X/month
2X/month
Fixed Service rate per TVM
$ 51 .34
$ 770.10
$ 102.68
$ 1,540.20
(15 TVMs)
Fixed Service rate per TVM
$ 51.34
$1078.14
$ 102.68
$ 2,156.28
(21 TVMs)
Unscheduled Services
Schedule B:
Unscheduled Services
Hourly Rate
Unscheduled TVM Services
$ 125
Cash Counting
Please refer to attached
-Pricing Data Sheet
Cash counting for scheduled and unscheduled services is to be based on a fixed rate for every container
processed. The number of containers typically serviced for each TVM is two to a maximum of five.
Cash Counting includes:
Count Coins and currency
Counterfeit and mutilated cash
Balancing and reconciliation
Shortages
Bank Deposit
Revenue Reporting
7672 Max Ticket Vending Machines - Collection Services Page 15 of 40
Our experience, knowledge, and flexibility in providing high level security and cash manat
solutions enables you to more effectively run your daily operations to achieve maximum efficiency.
Dunbar's dedication to customer service and state of the art technology helps to differentiate our firm
from the competition.
Value is the bottom line for Dunbar customers when it comes to choosing their security services.
Therefore, Dunbar must constantly adapt our organization to deliver the reliable, efficient and high
quality services that our expanding customer base both expects and deserves.
From our trucks, facilities and equipment, to our Driver Guards on the street, Dunbar Armored is
organized to deliver service that satisfies our customers in the most productive manner possible.
You can be assured that if Dunbar is awarded the opportunity to perform your services, we will provide
an intense hard-working staff that will support and continually work to develop a mutually beneficial
business relationship. We are confident that you will find Dunbar's service exceptional and our
responsiveness to your needs without equal in the armored car industry today.
Is the primary firm a UDBE or has the primary firm submitted UDBE participation that meets or
exceeds UDBE goal for the project?
Dunbar is a large corporation. We are not minority owned or operated.
SERVICES AGREEMENT
(For informational purposes, do not fill in or submit with proposal)
FYI 39 L�III�eL•L�� a C� Y I
THIS AGREEMENT made and entered into the day and year set forth below by and
between THE CITY OF FORT COLLINS, COLORADO, a Municipal Corporation, hereinafter
referred to as the "City' and , hereinafter referred to as "Service Provider".
WITNESSETH:
In consideration of the mutual covenants and obligations herein expressed, it is agreed
by and between the parties hereto as follows:
1. Scope of Services . The Service Provider agrees to provide services in accordance
with the scope of services attached hereto as Exhibit "A", consisting of
page and incorporated herein by this reference. Irrespective of references in Exhibit
A to certain named third parties, Service ProviderPRAfrs.RinnA^ ^^^- shall be solely responsible
for performance of all duties hereunder.
2. .I Work Schedule. (Optional] The services to be performed pursuant to this
Agreement shall be performed in accordance with the -Work Schedule attached hereto as
Exhibit "B", consisting of ) page and incorporated herein by this
reference.
3. Time of Commencement and Completion of Services. The services to be performed
pursuant to this Agreement shall be initiated within days following
execution of this Agreement. Services shall be completed no later than . Time is of
the essence. Any extensions of the time limit set forth above must be agreed upon in a
writing signed by the parties.
4. Contract Period. [Option 1] This Agreement shall commence upon the date of execution
7672 MaxTicketVending Machines -Collection Services Page 17 of 40
shown on the signature page of this Agreement and shall continue in full force and effect
for one (1) year, unless sooner terminated as herein provided. In addition, at the option of
the City, the Agreement may be extended for an additional period of one (1) year at the
rates provided with written notice to the Service ProviderP•^rr,�.,a^-- mailed no later than
ninety (90) days prior to contract end.
5. Contract Period. [Option 2] This Agreement shall commence . 200 , and shall
continue in full force and effect until , 200 , unless sooner terminated as herein
provided. In addition, at the option of the City, the Agreement may be extended for
additional one year periods not to exceed ) additional one year periods.
Renewals and pricing changes shall be negotiated by and agreed to by both parties. The
Denver Boulder Greeley CPIU published by the Colorado State Planning and Budget
Office will be used as a guide. Written notice of renewal shall be provided to the Service
Provider and mailed no later than ninety (90) days priorto contract end. _.
6. Delay. If either party is prevented in whole or in part from performing its obligations by
unforeseeable causes beyond its reasonable control and without its fault or negligence, .
then the party so prevented, shall be excused from whatever performance is prevented by
such cause. To the extent 'that the performance is actually prevented, the Service
Provider must provide written notice to the City of such condition within fifteen (15) days
from the onset of such condition.
the-Crty-fnay-teFm nat^ t`'s Agreement at ^nHime-wit .lien
fifteen (16) days prior to the lerminalon date contained in gad nRtAA unless othemse
by the paFtes. All notices provided under this Agreement shall be
effective when mailed, postage prepaid and sent to the following addresses:
7672MaxTicketVending Machines -Collection Services Page 18 of 40
Service Provider: City:
Copy to:
City of Fort Collins
City of Fort Collins
Attn: Attn:
Attn: Purchasing Dept.
PO Box 580
PO Box 580
Fort Collins, CO 80522
Fort Collins, CO 80522
In the event of early termination by the City, the Service Provider shall be paid for services
rendered to the date of termination, subject only to the satisfactory performance of the
Service Providers obligations under this Agreement. Such payment shall be the Service
Provider's sole right and remedy for such termination.
8. Contract Sum . The City shall pay the Service Provider for the performance of this
Contract , subject to additions and deletions provided herein, ($ ) as per the
attached Exhibit " ", consisting of page , and incorporated herein by this
reference .
9. City Representative. The City will designate , prior to commencement of the work, its
representative who shall make, within the scope of his or her authority, all necessary and
proper decisions with reference to the services provided under this agreement. All
requests concerning this agreement shall be directed to the City Representative.
10. Independent Service provider. The services to be performed by Service Provider
are those of an independent service provider and not of an employee of the City of
Fort Collins. The City shall not be responsible for withholding any portion of Service
Provider's compensation hereunder for the payment of FICA, Workmen's Compensation
or other taxes or benefits or for any other purpose.
11. Subcontractors. Service Provider may not subcontract any of the Work set forth in the
Exhibit A, Statement of Work without the priorwritten consent of the city, which shall not
be unreasonably withheld. If any of the Work is subcontracted hereunder (with the
consent of the City), then the following provisions shall apply: (a) the subcontractor must
be a reputable, qualified firm with an established record of successfui perfonnance in its
7672 MaxTickelVending Machines -Collection Services Page 19 of 40
respective trade performing identical or substantially similar work, (b) the subcontractor will
be required to comply with all applicable terms of this Agreement, (c) the subcontract will
not create any contractual relationship between any such subcontractor and the City, nor
will it obligate the City to pay or see to the payment of any subcontractor, and (d) the work
of the subcontractor will be subject to inspection by the City to the same extent as the
work of the Service Provider.
12. Personal Services. It is understood that the City enters into the Agreement based on the
special abilities of the Service Provider and that this Agreement shall be considered as an
agreement for personal services. Accordingly, the Service Provider shall neither assign
any responsibilities nor delegate any duties arising under the Agreement without the prior
written consent of the City.
13. Acceptance Not Waiver. The City's approval or acceptance of, or payment for any of the
services shall not be construed to operate as a waiver of any rights or benefits provided to
the City under this Agreement or cause of action arising out of performance of this
_ Agreement.
14. Warranty.
a. Service Provider warrants that all work performed hereunder shall be performed with
the highest degree of competence and care in accordance with accepted standards for
work of a similar nature.
b. Unless otherwise provided in the Agreement, all materials and equipment incorporated
into any work shall be new and, where not specified, of the most suitable grade of their
respective kinds for their intended use, and all workmanship shall be acceptable to
City.
7672 MaxTicket Vending Machines -Collection Services Page 20 of 40
c. Service Provider warrants all equipment, materials, labor and other work, provided
under this Agreement, except City-fumished materials, equipment and labor, against
defects and nonconformances in design, materials and workmanshiptworkwomanship
for a period beginning with the start of the work and ending twelve (12) months from
and after final acceptance under the Agreement, regardless whether the same were
furnished or performed by Service Provider or by any of its subcontractors of any tier.
Upon receipt of written notice from City of any such defect or nonconfonnances, the
affected item or part thereof shall be redesigned, repaired or replaced by Service
Provider in a manner and at a time acceptable to City.
15. Default. Each and every term and condition hereof shall be deemed to be a material
element of this Agreement. In the event either party should fail or refuse to perform
according to the terms of this agreement, such party may be declared in default thereof.
16. Remedies. In the event a party has been declared in default, such defaulting party shall
be allowed a period of ten (10) days within which to cure said default. In the event the
default remains uncorrected , the party declaring default may elect to (a) terminate the
Agreement and seek damages; (b) treat the Agreement as -continuing and require specific
performance; or (c) avail himself of any other remedy at law or equity. If the non -defaulting
party commences legal or equitable actions against the defaulting party, the defaulting
party shall be liable to the non -defaulting party to r the non -defaulting party's reasonable
attorney fees and costs incurred because of the default.
17. Bindina Effect. This writ ing, together with the exhibits hereto , constitutes t he entire
agreement between the parties and shall be binding upon said parties, their officers,
employees, agents and assigns and shall inure to the benefit of the respective survivors,
heirs, personal representatives, successors and assigns of said parties.
7672 Max Ticket Vending Machines -Collection Services Page 21 of 40
18. Indemnity/Insurance .
a. The Service Provider agrees to indemnify and save harmless the City, its officers,
agents and employees against and from any and all actions, suits, claims, demands or
liability of any character whatsoever brought or asserted for injuries to or death of any
person or persons, or damages to property arising out ofService Providers negligence
or wilfull misconduct the performance of
any service hereunder.
b. The Service Provider shall take all necessary precautions in performing the work
hereunder to prevent injury to persons and property. -
c. Without limiting any of the Service Provider's obligations hereunder, the Service
Provider shall provide and maintain insurance coverage naming the City as an
additional insured under this Agreement of the type and with the limits specified within
Exhibit , consisting of one (1) page, attached hereto and incorporated herein by
this reference. The Service Provider before commencing services hereunder, shall
deliver to the City's Director of Purchasing and Risk Management, P. 0. Box 580 Fort
Collins, Colorado 80522 one copy of a certificate evidencing the insurance coverage
required from an insurance company acceptable to the City.
19. Entire Agreement. This Agreement , along with all Exhibits and other documents
incorporated herein, shall constitute the entire Agreement of the parties . Covenants or
representations not contained in this Agreement shall not be binding on the parties.
20. Law/Severability. . The laws of the State of Colorado shall govern the construction
interpretation, execution and enforcement of this Agreement. In the event any provision of
this Agreement shall be held invalid or unenforceable by any court of competent
jurisdiction, such holding shall not invalidate or render unenforceable any other provision
of this Agreement.
7672 Max Ticket Vending Machines -Collection Services Page 22 of 40
21. Prohibition Against Employing Illegal Aliens. Pursuant to Section 8-17.5-101, C.R.S.,
et. seq., Service Provider represents and agrees that:
a. As of the date of this Agreement:
1. Service Provider does not knowingly employ or contract with an illegal alien who
will perform work under this Agreement; and
2. Service Provider will participate in either the e-Verify program created in Public
Law 208, 104th Congress, as amended, and expanded in Public Law 156, 108th
Congress, as amended, administered by the United States Department of
Homeland Security (the "e-Verify Program") or the Department Program (the
"Department Program"), an employment verification program established pursuant
to Section 8-17.5-102(5)(c) C.R.S. in order to confirm the employment eligibility of
all newly hired employees to perform work under this Agreement.
b. Service Provider shall not knowingly employ or contract with an illegal alien to perform
work under this Agreement or knowingly enter into a contract with a subcontractor that
knowingly employs or contracts with an illegal alien to perform work under this
Agreement.
c. Service Provider is prohibited from using the a -Verify Program or Department Program
procedures to undertake pre -employment screening ofjob applicants while this
Agreement is being performed.
d. . If Service Provider obtains actual knowledge that a subcontractor performing
work under this Agreement knowingly employs or contracts with an illegal alien,
Service Provider shall:
7672 Max Ticket Vending Machines -Collection Services Page 23 of 40
1. Notify such subcontractor and the City within three days that Service Provider has
actual knowledge that the subcontractor is employing or contracting with an illegal
alien; and
2. . Terminate the subcontract with the subcontractor if within three days of
receiving the notice required pursuant to this section the subcontractor does
not cease employing or contracting with the illegal alien; except that Service
Provider shall not terminate the contract with the subcontractor if during such
three days the subcontractor provides information to establish that the
subcontractor has not knowingly employed or contracted with an illegal alien.
e. Service Provider shall comply with any reasonable request by the Colorado Department
of Labor and Employment (the "Department") made in the course of an investigation
that the Department undertakes or is undertaking pursuant to the authority established
in Subsection 8-17.5-102 (5), C.R.,IS°
_.
f. If Service Provider violates any provision of this Agreement pertaining to the duties
imposed by Subsection 8-17.5-102, C.R.S. the City may terminate this Agreement. If
this Agreement is so terminated Service Provider shall be liable for actual and
----
--- Comment[d11: This is subject to further review.
consequential damages to the City arising out of Service Provider's violation of
Subsection 8-17.5-102 , C.R fS Comment [d2]: same as above.
d- The City will notify the Office of the Secretary of State if Service Provider violates this
provision of this Agreement and the City terminates the Agreement for such breach.
22 Special Provisions. Special provisions or conditions relating to the services to be
performed pursuant to this Agreement are set forth in Exhibit " ' - Confidentiality ,
consisting of ) pages, attached hereto and incorporated herein by this
reference.
22-23. Service Provider's Additional Terms and Conditions. Service
7672 Max Ticket Vending Machines -Collection Services Page 24 of 40
Providers Additional Tenns and Conditions are set forth in Exhibit and are hereby
incoroorated herein.
7672 Max Ticket Vending Machines -Collection Services Page 25 of 40
Schedule D:
Cash Counting
Per TVM 1X/month
Total Extended
IX/month
PerTVM 2X/month
Total Extended
X/month
Fixed Rate Charged for
$ 49 /Each
$ 735
98 /Each
1 470
each TVM container
(15 TVMs)
Fixed Rate Charged for
$ /Each
$
/Each
each TVM container
49
1 029
98
2058
(21 TVMs)
Pricing for Years 2 through 5
Provide a proposed rate change for Years 2 through 5, shown as a percentage rate for each year.
Proposed rate change percentages are relative to the most previous year's price. Pricing for Years 2
through 5 will be evaluated as part of the pricing evaluation.
Schedule F:
Percentage Increase/Decrease
Pricing for Years 2 - 5
relative to previous year's rate
Year
3 %
Year 3
3 %
Year
3 %
Year 5
3
7672 Max Ticket Vending Machines — Collection Services Page 16 of 40
ATTEST:
City Clerk
APPROVED AS TO FORM:
Assistant City Attorney
CITY OF FORT COLLINS, COLORADO
a municipal corporation
Gerry Paul
Directorof Purchasing and Risk Management
Date:
By:
PRINT NAME
TITLE
Date:
7672 Max Ticket Vending Machines -Collection Services Page 26 of 40
EXHIBIT
ADDITIONAL TERMS AND CONDITIONS
Upon discovery of a claim for loss under this Agreement, City shall immediately report the same to the appropriate police authorities and
shall maintain and preserve all evidence. Within ten (10) days after discovery of any loss, but in no event more than sixty (60) days after
receipt by Service Provider of the funds, securities, instruments and/or valuable articles in connection with such claim is asserted, City
shall give notice of claim in writing to Service Provider. If the City fails to comply with these conditions, City agrees that all claims
against Service Provider relating to the lost items are deemed to be waived and released.
2. It is understood and agreed that Service Provider shall not be responsible for any loss or damage caused by hostile or warlike action, civil
disorders or any governmental seizure or by atomic weapons, nuclear reaction or radiation or radioactive contamination, whether
controlled or uncontrolled, whether such loss be direct or indirect, proximate or remote. The phrase "hostile or warlike action, civil
disorders or governmental seizure" is understood by City and Service Provider to incorporate the provisions of the War Exclusion Clause
adopted by the Inland Marine Underwriters and filed by the Inland Marine Insurance Bureau in all states.
3. Neither party shall be liable for any consequential or incidental losses or damages, including loss of interest, under any theory of liability.
Any changes to the above Terms and Conditions are subject to approval of Dunbar=s executive management at its Headquarters.
PRICING DATA SHEET
Dunbar's pricing assumes checks are covered for reconstruction purposes only. That is the
agency will cooperate to the best of its ability to identify the maker and amount of each check in the
event it is lost or stolen and to obtain a replacement check.
Dunbar's pricing does not include supplying tamper evident bank bags. Security bags are
available for purchase from Dunbar Security Products at 800-766-9145.
Due to the nature of our business armored car routes are subject to change for a variety of
reasons including but not limited to traffic and weather conditions as well as road and security issues.
Please refer to the attached Redline Service Agreement and Required Additional Terms.
The one or two day per month service will be performed on a Saturday with all machines
serviced on the same day at a rate of $51.34 per stop per service
Off day specials or on call additional services would be at $71.50 per pick up or service.
On call services would be at 24 hour notice to respond not 8 hours would be serviced the next
business day when we are in the area at a rate of $71.50.
If required to performer tech meet for maintanance or an 8 hour emergency the rate would be
at $125.00 per hour or any portion of an hour portal to portal.
If additional days of service are requested on a regular basis we would add an additional
Saturday for all machines at an additional $51.34 per pickup in conjunction with all other locations
being serviced on the same day or for a single location at $71.50 per service.
REQUESTED MODIFICATIONS/CLARIFICATIONS
TO THE TERMS AND CONDITIONS
Page 6: Shortages: "Contractor shall be responsible for all shortages over $10.00 between deposited
cash and TVM accounting reports unless such discrepancies are a result of TVM errors that are known
and approved by Transfort."
Page 5: "Any shortages not found and acknowledged by the bank are the responsibility of the
Contractor"
Dunbar's count should be considered final. We do have a claims process customers can utilize
for shortage disputes.
Page 5 — "Damaged Equipment: In the event any of these components are damaged while in the
possession of the Contractor or from improper handling of components within the TVMs, the Contractor
shall be responsible for the repair or replacement of these components. The repair and replacement
cost of the equipment damaged by the Contractor shall be charged back to the Contractor."
Responsibility for damage excludes normal wear and tear.
Page 8 — "Unplanned servicing. Three hour notice shall be provided for unexpected same day service.
The goal is to not to exceed eight machines in any 24-hour period."
"Response times shall be a maximum of eight hours to complete service from the time of notification."
Requests for unplanned service received after 10:00 a.m. will be responded to on a next day
basis.
Page 26 — ""The insurance evidenced by this Certificate will not be cancelled or materially altered,
except after ten (10) days written notice has been received by the City of Fort Collins."
Typically changes such as renewal certificates are issued within 30 days. Dunbar is willing to
discuss this requirement.
Please refer to the attached Redline Service Agreement and Required Additional Terms.
SECTION III PROPOSAL REQUIREMENTS
The following must be included in the proposal:
Completion of Exhibit B, Proposal Form - Price Schedule, attached hereto and
incorporated herein by this reference.
Attached
Responses to the Review and Assessment questions as presented in Section IV
attached hereto and incorporated herein by this reference.
Attached
Business name, contact person and contact information (including email).
Rosemary Ayala
Government Accounts Manager
Dunbar Armored, Inc.
50 Schilling Road
Hunt Valley, MD 21031
P: (800) 888-2129, Ext. 1906
F: (410) 229-1907
E: rosemary.avala(@dunbararmored.com
Three professional references that the Project Manager can contact
Collegiate Peaks Bank
Jim Hume
2101 Ursula #25
Aurora, Co 80110
790-941-4155
San Mateo County Transit District
1250 San Carlos Ave.
San Carlos, CA 94070
Brian Geiger
Contract Officer. Contracts & Procurement
(P) 650-508-7962
geiaerb@samtrans.com
Dunbar customer since 2013
Dunbar provides armored car transportation, TVM service and cash vault services including processing
Sound Transit
401 S. Jackson Street
Seattle, WA 98104-2826
Sue Craven, Sr. Contract Administrator
(P) 206-398-5091
Sue.cravenCa@soundtransit.ora
Dunbar customer since 2009
Dunbar provides armored car transportation, TVM service and cash vault services including processing
SECTIONJV = REVIEW AND ASSESSMENT
Professional firms will be evaluated on the following criteria. These criteria will be the basis for review of
the written proposals and interview session(s).
Does the proposal show an understanding of the project objective, methodology to be used and
results that are desired from the project?
Dunbar's team has thoroughly reviewed the City's requirements for Ticket Vending Machine Collection
Services. We have performed this type of service for many years and are confident that Dunbar
Armored can provide service that meets or exceeds contract requirements.
Dunbar Armored has extensive experience collecting revenue from Ticket Vending Machines (TVM's)
and processing the revenue from the TVM's. For example, we currently perform this service for Sound
Transit in Seattle, WA; and have previously provided this service for Bi-State Development Agency in St.
Louis, Missouri. Also, we were the initial Contractor for the light rail (Red Line and Green Line) for RTD
and for Metrolink in Los Angeles, California. We successfully performed the service for each of these
agencies under three-year contracts.
Dunbar Armored is also under contract with various banks and other financial institutions servicing over
10,000 Automated Teller Machines throughout the nation. Although ATM service is not identical to
TVM service, many of the same skills and training are necessary the service. If awarded this Contract,
we plan to bring in several of our experienced personnel to help train our employees and to ensure a
smooth implementation. Our Project Manager, Kian Lavassani, will oversee Dunbar's performance of
cash vault services under the Contract.
Do the persons who will be working on the project have the necessary skills? Is there sufficient staff,
of the requisite skills, assigned to the project?
There are 17 vehicles currently based at Dunbar's Denver branch facility. We have sufficient staff,
including back-up personnel to perform this service.
Dunbar Armored will manage revenue processing using the oversight of an experienced Project
Manager, Kian Lavassani.
The term "Revenue Collection" means the safe and secure collection, transportation and handling of
cash, logistics and any associated component storage to and/or from Dunbar's revenue processing
facility in Denver, a City location, or a City -authorized bank. Revenue Collection includes: 1) Normal
Scheduled Service; 2) Special Service; and 3) Emergency Service.
Dunbar's Revenue Processing Facility is secured at all times using an access control system. The facility
maintains a suitable locked vault for securing all funds awaiting bank deposit. It is equipped with a fully
functioning and monitored intrusion detection alarm system and under active closed circuit video
monitoring and recording at all times.
r '
1\
The video system specifically surveys all revenue handling and counting functions by Dunbar personnel.
All recorded media will be maintained for no less than 90 days. All media will be maintained and
controlled using an industry -standard -of -care and a chain of custody procedure to ensure its integrity
and evidentiary value.
Deposit Process
Dunbar staff will count the coin and currency removed from TVM components. Our personnel will
compare the amount counted with the amount indicated on the TVM ticket.
Armored Car Service
Dunbar Armored, Inc. maintains the highest standards of employment and training requirements
available within the armored car industry. Our company rules and regulations are covered in our
training for armored car personnel. They are comprehensive and are primary to successful armored car
service performance. Dunbar's training manual and a new employee handbook provide for extensive
training and high performance standards.
We make every effort to serve our customers with the courtesy, efficiency, and most of all, security
required to assert strict contractual compliance and maximum security protection for all concerned.
Dunbar Armored meets all federal, state and local requirements and regulations. Our personnel are
properly trained and licensed to possess firearms as part of their employment. They meet all firearm
training standards in accordance with the law. ,
Sufficient qualified personnel lists are maintained by our branch managers. The branch manager
schedules personnel one week in advance of the work to be performed. By the end of each week, the
branch manager has all assignments for the next week filled; making modifications and shifting
assignments as necessary to accommodate vacations, personal leave, etc. Back up personnel are
available for sudden illness or emergency leave of regularly assigned personnel.
All assigned armored personnel will be monitored and supervised by Dunbar Denver Branch Manager Ed
Bond. Oversight will be provided by our Regional Vice President of Operations Mike Kennedy.
Dunbar D-Trak is our hand held package tracking and bar coding system for deposit tracking and data
reporting. This system is utilized by the Dunbar Armored guard while performing your deposit pick up
and drop off service. The D-Trak system provides Dunbar's supervisory team with route performance
measurements such as truck arrival and departure times and other valuable statistics to assure that the
City consistently receives service that complies with contract requirements.
Can the work be completed in the necessary timeframe? Can the target start and completion dates be
met? Are other qualified personnel available to assist in meeting the project schedule if required? Is
the project team available to attend meetings as required by the Scope of Work?
Dunbar can accommodate the City's anticipated start date. We have local qualified personnel who are
available to assist in meeting the project schedule if required. They are also available to attend
meetings as required.
Dunbar's Headquarters and Operations personnel are highly skilled in small & large-scale service
conversions and very familiar with providing high quality, streamlined service in high volume, fast -
paced environments. They work closely with Dunbar's local representatives who will directly interface
with the City and are fully prepared to deliver quick and accurate response during both service
implementation and throughout your contract term.
Dunbar employees are provided with special training and qualification in all company operating
procedures to assure a thorough understanding of what is expected of them. This training meets or
exceeds the curriculum and classroom hour requirements set by the numerous states in which we
operate. Personnel assigned to the City's account will also be thoroughly trained in servicing TVMs.
Is the firm interested and are they capable of doing the work in the required time frame?
Dunbar is very interested in providing service for the City. Dunbar Armored offers not only more than
90-years of continuous experience in the armored car business, but also a financially sound American
corporation prepared to meet the growing needs of our clients.
Dunbar continues to refine processes, mitigate risks and implement new technologies to effectively
respond to the unique needs of our customers across the country.
Dunbar leads the industry with state-of-the-art facilities coast -to -coast and innovative digital package
tracking systems supported by time -tested operating procedures to meet your cash management needs.
Dunbar Armored's core strength and competitive advantages are focused on providing our customers
with best -in -class and leading innovative technologies. Dunbar has been pivotal in defining the armored
car services industry as it stands today. From the first "All -Risk" insurance policy covering valuable cargo
shipments to the development of state of the art technology; Dunbar continues to be recognized for our
leadership in innovation.
Our products and services protect our client's valuables, decrease costs and risks, and increase return on
investment. Dunbar does not simply propose a client/vendor relationship, but offers a true partnership.
Does the firm have the support capabilities the assigned personnel require? Has the firm done
previous projects of this type and scope?
Yes, Dunbar has support capabilities and assigned personnel to provide the required service. We have
performed similar projects and references are provided for your review.
Dunbar operates a Client Help Desk that is staffed by our dedicated Customer Service Representatives.
The Client Help Desk, designed to meet the needs of our customers, is located at our Headquarters
facility, and is structured to ensure Dunbar's ability to respond to customer inquiries in a timely fashion.
Phone: 800-888-2129, Hours of Operation: Monday - Friday 8:30am - 7:OOpm.
• Melissa Baldwin, Assistant VP Client Services
E-mail: melissa.baldwin@dunbararmored.com
Phone: (410) 527-7132