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HomeMy WebLinkAboutRESPONSE - RFP - 7589 SAFETY PROGRAM ASSESSMENTSHE  Global  Solutions  Proposal  Submitted  1/27/2014 1 January  27,  2014 Gerry  S.  Paul City  of  Fort  Collins Director  of  Purchasing/Risk  Management 215  North  Mason  Street,  2nd  Floor Fort  Collins,  Colorado  80524 Re:  Proposal  for  the  City  of  Fort  Collins Proposal  No.  7589  Safety  Program  Assessment Sent  via  email  to  purchasing@fcgov.com Dear  Mr.  Paul, On  behalf  of  Global  SHE  solutions,  LLC,  I SHE  Global  Solutions  Proposal  Submitted  1/27/2014 2 Proposal  for  the  City  of  Fort  Collins Proposal  No.  7589  Safety  Program  Assessment Submitted  by  Global  SHE  Solutions  LLC,  a  woman  owned  small  business www.globalshesolutions.com January  27,  2014 This  proposal  is  being  submitted  by  Global  SHE  Solutions  LLC  in  collaboration  with  Carrillo  &  Associates,  Inc. Global  SHE  Solutions  will  be  the  main  contact: Contact: SHE  Global  Solutions  Proposal  Submitted  1/27/2014 3 Health  and  Safety  Specialist  with  oversight  by  the  Risk  Manager.  Other  City  departments  may  or  may  not  have employees  with  safety  responsibilities. The  City  currently  averages  approximately  180  lost  days  per  year  and  we  are  a  wage  continuation  employer Employee  safety  has  been  identified  as  a  core  competency  within  the  City  and  is  a SHE  Global  Solutions  Proposal  Submitted  1/27/2014 4 Scope  of  Work A.  Internal  Assessment 1. Get  access  to  written  documentation  such  as  overall  safety  programs  and  OSHA  logs  to  help  craft questions  and  initial  strategic  recommendations. 2. Meet  with  risk  management  department  to  clarify  goals  and  objectives  as  well  as  get  input  for  the inquiry  process. 3. Conduct  3  to  4  day  on-­‐site  assessment  of SHE  Global  Solutions  Proposal  Submitted  1/27/2014 5 Submittal  Section Project  Fees: The  fees  for  completion  of  this  project  as  described  in  the  scope  are  $24,590,  inclusive. Project  Implementation  Time  Frame: Activity How When Review  of  documentation Office Prior  to  onsite  Days  1-­‐3 Initial  meeting  with  Risk  Management Team Onsite Day  4 Conduct  Safety  Management  Systems Assessment Onsite/personnel interviews  and  onsite observations Day  5-­‐7 Conduct  safety  culture SHE  Global  Solutions  Proposal  Submitted  1/27/2014 6 Functions  of  Team  Members Kelly  Bernish,  ASP,  COSS,  is  president  of  Global  SHE  Solutions,  LLC,  a  woman  owned  small  business.  She  will  be the  lead  consultant  throughout  the  project  on  issues  of  safety  programs,  site  survey,  bench  marking,  talent assessment,  and  organizational  structure.  She  is  an  accomplished  and  excellence-­‐driven  leader  with  a  varied, highly SHE  Global  Solutions  Proposal  Submitted  1/27/2014 7 Attachment  1 SUBMITTAL  SECTION  –  RFP  7589  SAFETY  CONSULTING Failure  to  return  this  submittal  page  with  your  qualifications  will  be  cause  for  rejection Please  address  the  following  in  the  order  listed  below: Name  of  Company  –  Global  SHE  Solutions  LLC,  a  woman  owned  small  business. Based  on  historical  experience  and  the  size  and  scope SHE  Global  Solutions  Proposal  Submitted  1/27/2014 8 sites  and  delivered  full  recommendations  to  achieve  CAL  OSHA  VPP  status.  Ongoing  relationship since  2007. 5. Rosa  Carrillo  for  safety  culture  assessment/  General  Electric:  "Mark  Leik"  mark.leik@ge.com. Multiple  safety  culture  assessment  for  GE  and  facilitation  of  employee  management  conflicts. Ongoing  relationship  since  1997. 6. Rosa  Carrillo  for  safety  culture  assessment/  Southern  California  Edison:  "Santiago  Chavez" Santiago.Chavez@AES.com. SHE  Global  Solutions  Proposal  Submitted  1/27/2014 9 SUBMITTAL SECTION – RFP 7589 SAFETY CONSULTING Failure to return this submittal page with your qualifications will be cause for rejection __Global SHE Solutions LLC______________ Company Name __Kelly Bernish, President_________________ Print or Type Name of Bidder's Authorized Officer or Partner __Kelly Bernish (– signed electronically as approved by Beth from Purchasing ) Signature of Bidder's Authorized Officer or Partner Date *NOTE: If Bidder is a corporation, set forth the legal name of the corporation together with the signature of the officer or officers authorized to sign contracts on behalf of the corporation. If Bidder is a partnership, set forth the name of the firm together with the signature of the partner or partners authorized to sign contracts on behalf of the partnership. Business address: __15 Cove View Ct, Cocoa Beach Fl 32931__________________________________________ Telephone # __407-406-1644_______________________ Email: __kellybernish@globalshesolutions.com_________  Santiago  was  head  of  the  El  Redondo  safety  team  where  we  affected a  significant  safety  culture  shift  at  SCE.  Ms.  Carrillo  conducted  a  safety  culture  assessment, established  a  safety  team  and  trained  them  to  lead  an  employee  led  safety  program.  Performed assessments  for  entire  power  generation  business  from  1998  to  2009,  including  nuclear  station. (Describe  any  special  expertise  your  firm  has  in  providing  occupational  health  and  safety  services  to  a  City  or other  public  entity). Ms.  Bernish  has  experience  serving  two  municipalities  including  the  City  of  Daytona  Beach  and  Reedy  Creek Improvement  District.  Ms.  Carrillo  has  worked  with  several  electrical  utility  facilities  to  implement  safety culture  transformation. Please  explain  how  the  functions  of  each  team  member  (if  applicable)  will  ensure  continuity  in  the  services  to the  City. We  have  taken  projects  from  assessment  to  implementation  of  change  plans  and  have  a  known  proven  of improving  safety  performance.  If  the  City  desires  to  work  with  us  to  implement  our  recommendations  we  have the  experience  and  expertise  to  ensure  continuity.  Keeping  workers  safe  and  working  is  vital.  We  will  be  able to  ensure  that  the  plan  we  develop  per  this  bid  is  executed  in  a  manner  that  will  ensure  continuity. The  proposed  cost  of  the  services  outlined  in  this  RFP.  Is  the  cost  all-­‐inclusive,  or  do  certain  services  require additional  fees?  Please  make  it  clear  what  your  costs  cover.  The  City  of  Fort  Collins  reserves  the  right  to negotiate  the  scope  of  work  and  applicable  costs  with  the  selected  vendor. The  fees  for  completion  of  this  project  as  described  in  the  scope  are  $24,590,  all  inclusive. List  what  your  firm  believes  to  be  the  three  most  important  responsibilities  of  an  occupational  health  and safety  consultant  and  give  a  very  brief  example  of  how  you  have  fulfilled  these  three  responsibilities  for  one client.  Also,  please  give  reference  information  for  this  client. Kelle  McArdle  –  City  of  Daytona  Beach,  386-­‐671-­‐8235  mcardlek@codb.us 1. Technical  Advisor  –  Conducted  facility  walkthroughs  to  point  out  and  discuss  vulnerabilities.  This  was also  a  time  to  earn  the  trust  and  respect  of  all  of  the  business  unit  leaders  as  well  as  front  line employees.  Not  over-­‐reacting  and  keeping  a  very  calm,  professional  and  supportive  demeanor  is  vital. 2. Partner  in  Solutions  –  After  assessing  the  environment,  we  created  a  matrix  by  which  we  prioritize  the vulnerabilities  and  how  we  would,  and  in  some  cases,  would  not,  address  them.  For  example,  is  it  an easy  to  do  or  immediate  action  required  situation,  or  is  it  something  to  put  in  a  future  capital  funding plan. 3. Follow  Through  and  Mentoring  –  It  is  very  important  to  give  the  client  tools  to  succeed  and  to  sustain success.  There  is  no  better  way  than  to  do  that  than  to  follow  through  on  the  plan  that  has  been developed.  In  this  case,  I  worked  directly  with  the  staff,  which  was  early  on  in  their  safety  journey.  I make  myself  available  at  any  time  telephonically  and  electronically  for  any  questions  they  have executing  the  plan.  I  also  have  taken  the  time  to  professionally  mentor  a  junior  safety  professional, which  has  helped  with  her  credibility  in  her  own  organization.  of  City  operations,  propose  a  time  frame  to  complete  a thorough  assessment  of  the  items  identified  under  “Scope  of  Services”.  The  City  realizes  however  that  the scope  of  work  may  potentially  expand  in  the  future,  but  only  at  the  discretion  of  the  City  and  at  which  point  a new  RFP  and  scope  of  services  may  be  initiated  based  on  potential  findings  of  work  performed  from  this  RFP. Activity How When Review  of  documentation Office Prior  to  onsite  Days  1-­‐3 Initial  meeting  with  Risk  Management Team Onsite Day  4 Conduct  Safety  Management  Systems Assessment Onsite/personnel interviews  and  onsite observations Day  5-­‐7 Conduct  safety  culture  assessment  & communications  survey Onsite  focus  groups, interviews  and  survey Day  5-­‐7 Planning  and  Presentation  of  results to  leadership  team Onsite  team  meeting Day  7 Assess  best  practices  and  assist  in benchmarking Office Days  8-­‐12 Assess  organizational  structure  and talent  of  Risk  Management  team On  site/office Days  8-­‐12 Final  report  and  recommendations Office Days  11-­‐15 Provide  the  names  and  telephone  numbers  of  at  least  5  (five)  references.  Provide  any  previous  and  current local  government  experience.  These  should  include  other  public  entity  accounts  as  well  as  private.  Identify the  type  of  service(s)  provided  for  each  reference  and  the  length  of  time  your  firm  has  worked  with  the account. 1. Kelly  Bernish/  City  of  Daytona  Beach  –  Kelle  McCardle  Safety  Department  386-­‐671-­‐8235  -­‐ mcardlek@codb.us  –  provided  auditing  and  consultative  services  as  well  as  technical  training  – ongoing  since  October  2013. 2. Kelly  Bernish/  Ergonomic  Technology  Corporation,  New  York  –  Cindy  Roth,  President  -­‐ croth@ergoworld.com  Provide  ergonomic  evaluation  services  as  needed.  Ongoing  since September  2013 3. Kelly  Bernish/  S&S  World  Wide,  Utah  –  Jason  Mons  –  Vice  President  Operations  435-­‐881-­‐6024 jmons@engineeringexcitement.com  Worked  on  special  post  fatality  project  including  managing OSHA  inspector  and  on-­‐scene  expert  as  well  as  wall  to  wall  inspection  of  their  facilities,  follow through  and  plan  development.  Ongoing  since  November  2013. 4. Rosa  Carrillo  for  safety  culture  assessment/  NRG  Power  Generation:  "Jim  Quesenberry" James.Quesenberry@nrgenergy.com.  Conducted  several  safety  culture  assessments  at  various  engaged  professional  and  volunteer  career  spanning  more  than  25  years  including  leading  safety professional  teams  for  the  Disney,  SeaWorld  and  Anheuser-­‐Busch  Companies,  founding  member  and  Past Chairperson  of  Women  in  Safety  Engineering  (WISE),  as  well  as  launching  her  own  company,  Global  SHE Solutions,  LLC. Bernish's  career  experience  includes  her  current  role  as  President  of  Global  SHE  Solutions,  providing  Safety, Health,  Environmental  and  Risk  Management  solutions  to  clients  in  pursuit  of  SH&E  excellence  serving  clients including  municipalities,  small  and  large  business;  theme  park  related  industries  as  well  as  heavy  industry.  Her decades  of  senior  management  leadership  experience  for  The  SeaWorld  Parks,  Anheuser-­‐Busch  and  Walt Disney  World  Parks  &  Resorts  in  roles  including  Safety,  Health  and  Environmental  Compliance,  leadership  and injury  prevention,  as  well  as  Workers  Compensation,  General  Liability  and  Risk  Management  give  her  a  unique skill  set  to  offer  Global  SHE  Solutions  clients. As  a  frequent  invited  speaker,  her  experience  is  varied  including  The  American  Red  Cross,  International Association  of  Amusement  Parks  &  Attractions  (IAAPA),  OSHA  Onsite  Consultation  Conference,  American Society  of  Safety  Engineers  (ASSE)  and  the  National  Safety  Council,  as  well  as  many  others. Bernish’s  passion  for  the  SH&E  field  is  demonstrated  by  her  commitment  to  the  organizations  that  support SH&E  professionals  and  outreach,  including  leadership  positions  with  ASSE,  The  Alliance  for  Central  Florida Safety  as  well  as  participation  with  a  number  of  ASTM  Standards  writing  groups.  This  commitment  has  been recognized  with  multiple  industry  awards. Rosa  Antonia  Carrillo,  President  of  Carrillo  &  Associates,  is  a  thought  leader  in  transformational  leadership  for environment,  safety  and  health.  She  will  lead  the  safety  culture  assessment  and  organizational  effectiveness components  of  this  project. She  brings  20  years  of  industry  experience  with  all  levels  of  the  organization.  Her  results  and  many  publications create  instant  credibility  with  leadership  and  the  workforce.  She  is  fluent  in  English  and  Spanish  and  is  at  ease working  across  many  cultures. Her  unique  understanding  of  safety  culture  and  complex  environments  is  translated  into  direct  and  concrete recommendations  and  tools  to  manage  environmental  protection  and  safety  performance.  The  issues confronting  high  hazard  operations  are  unique  and  require  a  fresh  approach  to  ongoing  challenges.  Ms  Carrillo will  design  a  presentation  specifically  focused  on  the  needs  of  your  organization. For  more  information  on  her  exclusive  approach  to  evaluating  collaboration,  trust  and  open  communication see  www.carrilloconsultants.com. The  diversity  of  her  clients  include: -­‐NRG  Power  Generation -­‐General  Electric -­‐Southern  California  Edison -­‐Nuclear  Regulatory  Commission -­‐World  Bank  assessment  & communications  survey Onsite  focus  groups, interviews  and  survey Day  5-­‐7 Planning  and  Presentation  of  results to  leadership  team Onsite  team  meeting Day  7 Assess  best  practices  and  assist  in benchmarking Office Days  8-­‐12 Assess  organizational  structure  and talent  of  Risk  Management  team On  site/office Days  8-­‐12 Final  report  and  recommendations Office Days  11-­‐15 References: 1. Kelly  Bernish/  City  of  Daytona  Beach  –  Kelle  McCardle  Safety  Department  386-­‐671-­‐8235  -­‐ mcardlek@codb.us  –  provided  auditing  and  consultative  services  as  well  as  technical  training  – ongoing  since  October  2013. 2. Kelly  Bernish/  Ergonomic  Technology  Corporation,  New  York  –  Cindy  Roth,  President  -­‐ croth@ergoworld.com  Provide  ergonomic  evaluation  services  as  needed.  Ongoing  since  September 2013 3. Kelly  Bernish/  S&S  World  Wide,  Utah  –  Jason  Mons  –  Vice  President  Operations  435-­‐881-­‐6024 jmons@engineeringexcitement.com  Worked  on  special  post  fatality  project  including  managing  OSHA inspector  and  on-­‐scene  expert  as  well  as  wall  to  wall  inspection  of  their  facilities,  follow  through  and plan  development.  Ongoing  since  November  2013. 4. Rosa  Carrillo  for  safety  culture  assessment/  NRG  Power  Generation:  "Jim  Quesenberry" James.Quesenberry@nrgenergy.com.  Conducted  several  safety  culture  assessments  at  various  sites and  delivered  full  recommendations  to  achieve  CAL  OSHA  VPP  status.  Ongoing  relationship  since  2007. 5. Rosa  Carrillo  for  safety  culture  assessment/  General  Electric:  "Mark  Leik"  mark.leik@ge.com.  Multiple safety  culture  assessment  for  GE  and  facilitation  of  employee  management  conflicts.  Ongoing relationship  since  1997. 6. Rosa  Carrillo  for  safety  culture  assessment/  Southern  California  Edison:  "Santiago  Chavez" Santiago.Chavez@AES.com.  Santiago  was  head  of  the  El  Redondo  safety  team  where  we  affected  a significant  safety  culture  shift  at  SCE.  Ms.  Carrillo  conducted  a  safety  culture  assessment,  established  a safety  team  and  trained  them  to  lead  an  employee  led  safety  program.  Performed  assessments  for entire  power  generation  business  from  1998  to  2009,  including  nuclear  station.  the  City’s  safety  program  including  physical  site  review. 4. Assess  existing  organizational  safety  practices,  initiatives  and  culture  through  document  review, personnel  interviews  and  onsite  observations.  Interviews  will  include  individuals  from  all  levels  of  the organization  and  each  department. 5. Assess  effectiveness  of  information  and  communication  practices  as  they  affect  the  coordination  of safety  activities  through  7-­‐question  survey  and  focus  groups.  This  effort  shall  be  integrated  into  step  2. 6. Assess  service  area  and  departmental  safety  practices  and  initiatives. 7. Assess  policies  and  training  materials. 8. Presentation  of  results  to  leadership  team  in  action  planning  format. B.  Statistical  Assessment • Assess  the  City  against  current  best  safety  practices  and  benchmarks  established  by  other  public  entity and  private  industry  organizations. • Utilizing  best  in  class  public  and/or  industry  statistics  benchmark  the  City’s  performance  by  operating units  (police,  utilities,  etc.)  to  determine  how  the  City  is  performing  as  compared  to  its  world-­‐class peers. C.  Organizational  Assessment • Assess  the  organization’s  resources  and  talent  level  for  individuals  with  direct  responsibility  and accountability  for  the  safety  program. • Complete  an  evaluation  of  the  existing  organizational  structure,  teams,  and  propose  potential  alternate structures  to  enhance  the  safety  program. D.  Deliverables The  consultant  will  complete  the  following  tasks  by  March  21,  2014: • In  conjunction  with  the  on-­‐site  visit,  delivery  of  a  thorough  oral  presentation  of  preliminary  findings  for each  assessment  focus  area  (internal,  statistical,  organizational). • Prepare  a  final  report  detailing  key  findings  and  recommendations  for  each  assessment  focus  area  to improve  safety  performance  and  reduce  RAF  and  DART  rates.  scored  performance management  component  in  annual  appraisals.  Employee  safety  is  also  recognized  as  one  of  seven  key organizational  initiatives  and  has  the  complete  buy  in  of  the  City  Manager. The  City  is  seeking  a  consultant  with  cultural  expertise  and  experience  working  with  public  and  private  entities that  has  demonstrated  success  supporting  best  in  class  safety  programs. Recommended  Approach: Substantial  research  and  experience  shows  that  an  improved  safety  culture  will  result  in  fewer  accidents  and lost  days  as  well  as  greater  employee  satisfaction  and  improved  talent  retention.  The  safety  culture  is  shaped both  by  the  safety  management  and  the  social  systems.  Our  proprietary  approach  will  provide recommendations  to  bring  the  City’s  management  systems  up  to  world-­‐class  levels.  However,  this  alone  will not  ensure  improved  performance  without  improving  the  relationships,  coordination,  and  collaboration between  departments,  levels  of  management,  and  amongst  employees.  To  achieve  the  latter  objective  we employ  a  social  networking  assessment  that  is  not  in  use  by  any  other  safety  consulting  company  at  this  time. As  our  “Safety  Performance  Improvement  Model”  illustrates,  increasing  the  overlap  between  conformance and  collaboration  improves  performance.  Investments  in  teambuilding,  communication  skills  training,  or safety  systems  often  prove  insufficient  when  structural  changes  don’t  support  new  behaviors.  We  provide  this link  by  helping  supervisors  create  an  environment  where  information  is  shared  effectively. Our  assessment  of  the  safety  and  social  systems  will  provide  concrete  recommendations  that  will  shift leadership  focus  to  activities  that  leverage  organizational  strengths  rather  than  creating  an  endless  list  of correctional  and  technical  fixes  that  can  prove  costly  and  ineffective.  While  our  experts  may  identify  safety hazards  and  technical  program  failures,  it  is  our  experience  that  the  majority  of  program  recommendations  will focus  on  how  to  create  personal  safety  accountability  and  leadership.  Kelly  Bernish Phone:  (407)  406-­‐1644 Email:  kellybernish@globalshesolutions.com Address:  15  Cove  View  Ct.,  Cocoa  Beach,  FL  32931 Website:  Globalshesolutions.com Staff  for  Project: • Ms.  Bernish  was  an  internal  Safety,  Health  &  Environmental  consultant  to  Anheuser-­‐Busch,  The  Walt Disney  Parks  &  Resorts,  US  and  Sea  World  Parks  and  Entertainment  for  over  25  years.  She  currently  runs a  practice  where  she  consults  with  a  wide  variety  of  clients  including  both  public  and  private  sector employees.  Her  relevant  experience  includes  municipalities  such  as  the  City  of  Daytona  Beach  and  the Reedy  Creek  Improvement  District. • Ms.  Carrillo  has  over  20  years  of  experience  in  the  area  of  safety  culture  assessment  with  a  special emphasis  on  union  environments.  She  is  a  recognized  consultant,  author  and  keynote  speaker  on  the subject. Background  for  Proposal: The  City  of  Fort  Collins  is  seeking  to  conduct  a  comprehensive  cultural  review  and  assessment  of  the  City’s safety  program  and  to  identify  opportunities  for  improvement.  Services  will  include  assessing  and  evaluating the  following: • Norms  and  assumptions  of  the  existing  safety  culture, • existing  City  safety  programs, • physical  site, • organizational  structure, • talent  level, • initiatives, • training, • metrics, • policies,  and • peer  and  non-­‐peer  benchmarking. The  City  of  Fort  Collins  currently  has  on  average  2,000  employees  performing  a  variety  of  tasks  including  police, electric  and  water  utilities,  parks,  engineering,  transit  operations,  streets  and  traffic  operations,  recreation, arts  and  historical  facilities.  These  positions  include  both  labor  intensive  and  administrative  duties. The  Risk  Management  department  consists  of  5  employees:  Risk  Manager,  Health  &  Safety  Specialist,  Risk Management  Technician,  DOT/CDL  Coordinator  and  Secretary.  Citywide  safety  management  is  handled  by  the  am  delighted  to  offer  this  proposal  in  response  to  your  posting  of Proposal  No.  7589  Safety  Program  Assessment  for  the  City  of  Fort  Collins,  Colorado. By  way  of  introduction,  pages  2-­‐6  contain  the  formal  proposal  prepared  by  Global  SHE  Solutions,  which outlines  the  entire  approach  and  scope  of  the  project.  Attachment  1,  pages  7-­‐9  are  the  required  SUBMITTAL SECTION  –  RFP  7589  SAFETY  CONSULTING  outlined  in  the  REQUEST  FOR  PROPOSAL  7589  SAFETY  PROGRAM ASSESSMENT.  I  want  to  apologize  in  advance  for  some  duplication  of  information  between  the  proposal  and the  required  forms. The  services  you  are  requesting  are  a  perfect  match  for  our  skill  set  and  I  am  confident  we  can  exceed  your expectations  and  deliver  results.  Should  you  have  any  questions  or  comments,  please  contact  me  at kellybernish@globalshesolutions.com  or  at  407-­‐406-­‐1644. Very  truly  yours, Kelly Bernish Kelly  Bernish,  President Global  SHE  Solutions Providing  Clients  with  SH&E  Solutions Globalshesolutions.com A  Woman  Owned  Small  Business