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Home My WebLink AboutCORRESPONDENCE - PURCHASE ORDER - 9142886CDWG.Cgm 1 800.594.4239 OE400SPS SALES QUOTATION FGDX979 11815610 4/22/2014 BILL TO: SHIP TO: MARY MOORE FORT COLLINS POLICE DEPARTMENT 2221 S TIMBERLINE ROAD Attention To: MARY MOORE 2221 S TIMBERLINE ROAD Accounts Payable FORT COLLINS, CO 80522 FORT COLLINS, CO 80522 Contact: MARY MOORE 970.221.6743 Customer Phone #970.221.6743 Customer P.O. # FGDX979 QUOTE ACCOUNT •D TERMS EXEMPTION CERTIFICATE ADAM RYAN 866.682.0927 ELECTRIC MasterCardNisa Govt GOVT-EXEMPT ELECT UTIOONN OTY ITEM NO. DESCRIPTION UNIT PRICE EXTENDED PRICE 10 1857431 PANASONIC ON -SITE FIELD CONSULTING 2,584.00 25,840.00 Mfg#: CF-S09TFMCNS Contract: Colorado Panasonic WSCA NASPO 20611 YYY35 M/ W SCA/B27172 Electronic distribution - NO MEDIA 2 1857433 PANASONIC ONSITE FLD CONSULT TRAVEL 2,000.00 4,000.00 Mfg#: CF-S09TFMTVL Contract: Colorado Panasonic WSCA NASPO 20511 YYY35M/W SCA/827172 Electronic distribution - NO MEDIA SUBTOTAL 29,840.00 FREIGHT 0.00 TAX 0.00 r r .t tt CDW Government 230 North Milwaukee Ave. Vernon Hills, IL 60061 Fax: 312.752.3865 Please remit payment to: COW Government 75 Remittance Drive - Suite 1515 Chicago, IL 60675-1515 This quote is subject to CDW's Terms and Conditions of Sales and Service Projects at hftp://www.cdw.com/content/terms-conditions/product-sales.asp For more information, contact a CDW account manager. Title Consultant Project Role Technical Project Manager Email BrettWhitaker@us.panasonic.com Phone 973-303-7690 Name Brian Gonzalez Title Consultant Project Role Consultant Email Brian.gonzalez@us.panasonic.com Phone 201-783A929 Name Brian Marsh Title Consultant Project Role Consultant Email Brian.Marsh@us.panasonic.com Phone 201-615-2051 Customer Contacts Name Title f. l f 1 C P S 2 r r Project Role 71� 1 /1C- Email Mam Ye ) G Obi. Corn Phone Name Title Project Role Email Phone Name Title Project Role Email Phone 11. MDT 2013 Project Solution Pricing As full compensation for the services rendered pursuant to this agreement, the customer shall be directly invoiced from a Panasonic reseller. Pricing is below Is based on SRP pricing and this may change depending on your Dealer. Service SKU Qiy Daily rate cost Daily Consulting Rate CF-S09TFMCNS 10 $2,584 $25,840 Onsite Travel Consulting SKU CF-S09TFMTVL 2 $2,000 $4,000 Total $29,840 PaymentTerms: 30 days after sign -off of SOW. 12. MDT 2013 Project Scope Extension If the original scope of the project has to be expanded by the customer after the work has started the Microsoft Deployment 2013 Project can be extended on a daily basis. The new scope will be delivered and agreed to by all parties before any work outside of the original scope can be performed. Once all parties are in agreement on the scope and the deliverable timeframe the Company shall pay a daily rate for services rendered pursuant to the new Agreement, with total hours not to exceed 40 in any workweek without prior approval by an authorized representative of the Company. Such compensation shall be payable within 30 days of receipt of the Consultant's semi-monthly invoice for services rendered, supported by reasonable documentation. If payment is not received within the 30-day period, a 1.5 percent late fee will be applied. If payment is not received within 10 days of receipt of invoice, the contract shall be considered in breach. Additional Services Offered at a Daily Rate: • Configuring and installing additional supported Microsoft operating systems • Packaging and adding corporate applications • Custom scripting (Powershell, Vbscript, AutoIT) • Adding non -Panasonic PC hardware • Configuring multiple deployment locations • Operating system customizations • Group policy configurations • Custom imaging support requests • Validation testing of non -Panasonic hardware • SCCM OSD deployment support • Specialized documentation for IT staff • Security configurations • Operating system optimization 13. Post Deployment Procedures There are many factors that can alter the state of an image after validation occurs. Panasonic cannot be held responsible for future support issues. Any future deployment support will require post deployment support packages. 14.Acceptance Procedures Deliverables are defined throughout the life of the project These provide the building blocks that move the project towards final completion. Acceptance of a deliverable means the customer has given a "go" to use this deliverable as input to related future deliverables. Acceptance of deliverables on a timely basis is critical in order to avoid delays to the project. In order to ensure smooth delivery and acceptance of all deliverables, the following process will be employed: 1. The Panasonic Project Lead provides the deliverable to the appropriate and authorized signer for review, accompanied by an Acceptance Form. The Acceptance Form includes a description of the deliverable and the pre -approved acceptance criteria defined in the Statement of Work for that deliverable. 2. Acceptance must be in writing (no verbal approvals). E-mail approvals are acceptable if they are explicit (that is, clear which deliverable is approved). A walkthrough of the deliverable with the customer is the preferred means of securing approval. 3. Acceptance must occur on a timely basis to avoid delays to the project. For this project, deliverables must be approved within 3 business days after receipt, unless an alternative time frame is mutuallyagreed upon. The Acceptance Form lists the specific due date to eliminate any confusion about when approval is needed to stay on schedule. If approval is not received on a timely basis, its lateness is treated as an issue. We never assume default acceptance or rejection. Rejections must specify what is unacceptable. 15. Final Acceptance Procedures At the conclusion of the project, after all project deliverables are approved, a Final Project Acceptance form will be submitted to acknowledge completion of all work and fulfillment of all obligations under this Statement of Work (and as amended through approved change requests). 16. Escalation Procedure Escalate all service issues and concerns to: Name: Brian Kestenholz Email: hrian kestenholzAus.nanasonic.com Phone:201-602-8403 17. Customer Satisfaction Survey Upon completion of the deployment services the customer will receive a Microsoft customer satisfaction survey to rate his/her satisfaction with the deployment services. This will be used to improve our services and ensure that our customers are receiving excellent support 18. Statement of Work Agreement This Statement of Work accompanies an Agreement that has been executed by the parties. All statements of fact contained in this Statement of Work are subject to the terms and conditions set forth in such Agreement. The terms and conditions set forth in the Agreement control in the event of any inconsistency between such terms and conditions and the matters set forth in this Statement of Work. This engagement shall commence upon execution of this Agreement Customer's Signature Company: CA-/ ,i- r-,.Lr e4(,,,4 Name:G�� Signature: n�ro• Panasonic's Signature Name: Brett D. --- Signature: Whitaker Title - Date: MICROSOFT DEPLOYMENT TOOLKIT KICK OFF PROJECT SOFTWARE AND DEPLOYMENT TEAM STATEMENT OF WORK For Ft. Collins PD Panasonic TOUGHBOOIC Statement of Work 1. Document Change Control Date Author Version Change Reference 2/18/2014 BrettWhitaker 1.0 Final Version 4.23.14 BrettWhitaker 1.1 Corrections to Final 2. Service Overview Panasonic IT Consulting Services is designed to minimize deployment challenges and remove the burden of image development so that IT staff can focus on higher integration issues. Our expert team works with you from start to finish developing a custom business plan that assures your Toughbook or Toughpad deployment not only achieves all your objectives, but future -proofs your initiatives by providing upgrade options and system modification programs. We guarantee every facet of deployment, including discovery, design, build, testing and implementation phases. This includes imaging, networking, software development and field engineering services. Panasonic provides you with expert consulting services using the best practices and techniques of leading organizations such as Microsoft and PMI. Your Panasonic team will follow your deployment through every phase of the information technology Iifecycle, assuring a well -planned, efficient and thorough product deployment with minimal disruption to your workforce routine, IT and business operations. With more than 10 years of planning, managing and implementing mobile deployments of over 2 million units, Panasonic IT Consulting Services is uniquely qualified to handle your Panasonic Toughbook or Toughpad deployment No one has the expertise, in-depth domain and product knowledge, and extensive experience we have to assure you a seamless, on -time and on -budget deployment 3. Project Scope The assignment is to complete an MDT 2013 Lite Touch Project. The installation includes the following activities: • Installing and configuring MDT 2013 Lite Touch Installation (LTI) in one central location (one site). • Creating a deployment structure for one operating system supported by Panasonic: o Windows 7 x64 o Windows 7 x86 • Staging and configuring drivers for all Panasonic units. • Staging and configuring required Panasonic OEM utilities. • Providing a streamlined process for generating hardware independent images. • . Configuring a Sandbox Deployment Server on a Windows 2008 112/2012 Server including the following roles: o DNS o DHCP o AD o WSUS o WDS • Creating a Lite-Touch driven process for deploying the FL Collins image: o Using WDS Server 2008/2012 with Multi -Cast Support o Network Share triggered with LTI Bootable Media o Stand -Alone Removable Media • Supporting the following LTI deployment scenarios: o New Computer • Creating and linking the LTI driver structure for the hardware models. • Creating and configuring the MDT rules files (CustomSettings.ini & Bootstrap.ini). 4. Project Deliverables cttvtty hove M Project Project Planning Collecting 2 Collecting Management Project required project Information information prior to starting the project Infrastructure Deployment Windows Server 4 This activity Server Deployment includes the'full Infrastructure Setup configuration of Configuration the Deployment Infrastructure (Windows Server; DHCP, AD, WDS, WSUS, DNS) ProLLject� Daily Status, Project � ? l Malady nggr Management Check, , Management J ' aWith customer£rI 4 1Ir X-�. Ll ga di roj' ect - v� a ,Y:,+ .=a 2 We _. :x 6a.....c rxx•—s=-'qi Jlnfrastructuce rasoftk� 3MicJjf 4 jy3- '7gnstallation andF + S2 �q'w Slr aTpQI and - - y iro oConfiguDeplo fMConrofig'urftToo 1ymen vyA so `°, i I' �el'_';" i 'LDeployment>_ I i 'TToolkit-2013}" 1 &Aili., -O;W Infrastructure Microsoft Operating System 4 Setup VM Deployment Capture environmentand Toolkit 2013 capture base image in MDT. Configure different Operating System Scenarios in MDT lnfrastivctti� I MicrosoRr ,1 `,; aMDTi2013� 14 %AStage all >.., '..'Deployment Ap licatfant t, r� l!PPlicatlonswi[h l Toolkit 2013 Configuration f i silent in Is ' Infrastructure Microsoft MDT 2013 Driver 6 Stage all drivers Deployment Configuration for supported Toolkit 2013 computers. Infrastructure Microsoft MDT 2013 Image 10 Develop image Deployment Customizations customizations Toolkit to automate image Infrastructure Microsoft Configure 2 Configure k' - Deployment Deployment Deployment Toolkih2013 Share settings Share CustomSettingU niand Bootstrap.ini configuration lINIM files Infrastructure Microsoft 'Image Validation' 18 Validate images Deployment Toolkit 2013 Deployment Removable Image 6 Test and Deploy Media Deployment to'Gl(3), CF31(6), & Ml(1] Training Microsoft Image Training 8 Develop user Deployment Documentation documentation 2013 Project Projec[Sign-Off Fina4P.roject 2 Final customer M anagement Slgn-off sign -off of project S. Areas Out of Scope The following areas are explicitly out -of -scope of the project: • Application Repackaging o All possible methods of repackaging an application for use inside the deployment framework will be attempted for applications that do not have silent install parameters available. Panasonic cannot guarantee success if the application have installation conditions that prevent any form of silent install. In addition Panasonic cannot be held liable to resolve these types of conflicts. All liability in this case reverts back to the software vendor in question to provide a suitable solution. Software Development - o Panasonic cannot be held responsible for additional requirement not found in the scope that will require any sort of individual programming work to resolve. Any programming required must be spelled out in detail in the scope statement or that work is specifically excluded from this SOW. However additional programming resources can be made available in the event that discovery of unforeseen circumstances during the project require more complex solutions than originally envisioned. In that case a new proposal will have to be submitted to the change control board for approval and a new or amended SOW will have to be created and approved. Any additional costs will have to be agreed on by the customer and Panasonic before the new work outside of the original scope can start. Hardware Complications o Any out of box failures cannot be handled on site during the image deployment phase of the project. Arrangements will have to be made to ship said unit to the National Repair Facility. The image deploy removable media share can be packaged with the unit for installation on the unit once the repair is complete. Anything not excluded in this section and not listed in the above "Areas within Scope" is considered out of scope for this SOW. 6. Change Management The change procedure will be used in any situation where a change occurs to the project as defined in this Statement of Work. As the project proceeds, there can be occasions when changes are desired to the scope, approach, processes and procedures that were originally agreed to. The change process will also be used when these processes and procedures are violated or when there is a failure to perform some aspect of the Statement of Work. The Project Manager estimates the impact of change requests as to the need or benefit, the impact to cost and schedule and then secures appropriate management approval before adjusting. Note that some changes do not impact cost or schedule but alters expectations. These are called Informational Change Requests and will be handled the same as non -informational change requests. 1. Anyone on the project team may request a change. This request is given to the Project Manager. The Project Manager analyzes the change request and completes the Change Request Form and presents the request to the Project Sponsor and/or Project Customer for review, discussion, and disposition. 2. The change request must be disposed (approved or rejected) within 3 business days after submittal. This approval/rejection must be in writing. The project will not be adjusted until the change request is approved. If no reply is received within the timeframe, the change is treated as an issue. 7. Change Criteria The change procedure will be used for any changes to the accepted Statement of Work, approved deliverables or approved change requests. A change request can adjust something previous agreed to or define something that did not happen as planned. Examples include system not being available (lost time), people not performing their duties per the agreed roles and responsibilities, changes to deliverables or project scope. 8. Prerequisites & Customer's Responsibilities The customer is responsible for supplying the following information, equipment, support and software configurations: • A conference room (or training room) with PC projector and projector screen, so that others can review and follow the work being shown. • Completed Computer Model Planning Support Form • At least one machine per hardware model to validate the Image • All units must have at least IGB of RAM • A powerful server or workstation 0 64-bit Intel or AMD (InteIVT orAMDV enabled in BIOS) 0 8 GB RAM 0 500+ GB RAID 0 HOD o VMware Workstation 9 or higher 0 64-bit Host OS ■ Windows 7 x64 ■ Windows Server 2008 R2 x64 • Separate keyboard/mouse and monitor for all hardware; no KVM switches • DHCP Infrastructure in place, or a separate non -production VLAN • Windows Server 2008 R2 or Server 2012 pre -installed inside a VM o Enterprise Licenses for all operating systems o Operating system media • An IT staff member designated to work with the Panasonic Deployment Specialist for all aspects related to the completion of the Deployment Services and who will have authority to act on behalf of the Customer • Broadband access to the Internet • Network access as needed for the project (e.g., administrator access to servers containing applications, deployment points, and Internet access (FTP, HTTP, access to server consoles, etc.). • All prerequisite information outlined in the project plan prior to the onsite engagement Due to the short time frame of an engagement, all information will have to he submitted prior to the Panasonic Consultant arriving onsite. All license keys for applications being added to the base image. The customer is responsible for ensuring they have all the proper licenses for the software being added to their image. A network switch that provides a 1GB network connection between all lab computers, the technician's computer and all servers involved 9. Panasonic's Limitations & Responsibilities • Panasonic will appoint a consultant who will perform all the image engineering steps • Panasonic will supply all drivers and utilities for Panasonic Toughbook laptops • Panasonic cannot assume responsibility for third party software, including, but not limited to: configuration, functionality, compatibility with Microsoft operating systems and Panasonic hardware platforms, and any damages to other software applications or Panasonic hardware that such applications may produce. Such applications include, but are not limited to, Microsoft QFE and updates, industry -specific applications, and any other application not produced by Panasonic and its subsidiaries. • Panasonic cannot guarantee the successful addition of customer -specific applications or custom scripting installations. The repackaging of software falls outside the scope of this engagement. The consultant will add all applications specified in the, Planning —Application Collection Form document However, if the silent install fails to install, it is the customer's responsibility to repackage the software application. • Panasonic is not responsible for any licensing violations made by the customer. All work is performed on behalf of the customer as consultation. 10. Project Contacts Panasonic Contacts Name Brian Kestenholz Title Manager/Consultant Project Role Program Manager Email Brian.Kestenholz@us.panasonic.com Phone 201-602-8403 Name BrettWhitaker