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Home My WebLink About127569 FRONT RANGE INTERNET INC - CONTRACT - RFP - 7549 PUBLIC WIFI ON MAX BRT (2)Amendment 01 7549 Public Wifi for MAX BRT Page 1 of 4 AMENDMENT #01 TO SERVICES AGREEMENT This Amendment (“Amendment”) is entered into by and between Front Range Internet Inc. (the “Service Provider”) and the City of Fort Collins, Colorado (the “City”). WHEREAS, Service Provider and the City have mutually entered into a services agreement dated January 13, 2014 (Agreement); and WHEREAS, the City desires to move into Phase II of the project; and WHEREAS, Professional agrees to same; NOW, THEREFORE, in consideration of the foregoing recitals and the mutual promises herein contained, the parties agree to add Exhibit F, consisting of three (3) pages attached hereto and incorporated herein, to incorporate the expanded scope of work and revised costs from the original proposal. IN WITNESS WHEREOF, the parties have executed this Agreement the day and year shown. CITY OF FORT COLLINS: By: Printed Name: Gerry Paul Title: Director of Purchasing & Risk Management Date: _____________________ FRONT RANGE INTERNET INC.: By: Printed Name: _______________________ Title: ______________________________ Date: _________________________ APPROVED AS TO FORM: Assistant City Attorney ATTEST: City Clerk DocuSign Envelope ID: 4CD5F75F-E3D3-4185-BAEC-DCF70A48028A CIO 3/26/2014 Gary Myall 3/26/2014 Amendment 01 7549 Public Wifi for MAX BRT Page 2 of 4 EXHIBIT F SCOPE OF WORK FOR PHASE II Phase I of project number 7549, “Public WiFi for MAX BRT” has been successfully completed. The Phase I pilot project is now considered operational and services should be provided based on pricing and service standards outlined in the service agreement. Based on this successful completion, Transfort agrees to the following terms for Phase II of the project. Phase II activities include the installation of equipment on six (6) 60’ Articulated buses. There shall be two wireless access points (WAP) per bus for a total of 12 WAP’s. Phase II also includes testing activities to be scheduled with concurrent testing and training trips along the MAX BRT guideway to commence in early April, 2014. Additionally, the Autonet landing page should be customized to Transfort specifications prior to completion of Phase II. Upon successful completion of Phase II, Transfort will work with FRII on Phase III which will include contract finalization. 1. Requirements The Service Provider shall meet the following requirements: A. Installed equipment will remain separate from onboard systems/City networks, with the exclusion of the power source. B. All equipment that is necessary to install on the buses, must first be approved by Transfort personnel (for both style and location consideration). C. Access to the onboard data cabinets during initial installation, on-going maintenance, or equipment removal, must be scheduled in advanced with Transfort Personnel. No keys/independent access will be granted to the contractor. Additionally, access may at times only be accommodated at off-hours and/or weekends (including Sundays). D. Wi-Fi internet access will be readily and easily available to the public, on board the equipped vehicles. Connections will be established within one minute including navigation time to the landing page. The landing page will be clearly marked with simple directions to be approved by Transfort personnel prior to implementation. WiFi service on board the vehicles must be available during the Transfort service operating hours, with a minimum of 95% rate availability. System/service shall include support for typical Wi-Fi-enabled (including smart) devices. Additionally, end users shall be able to quickly access the service and without need for any additional specialized hardware. E. The public Wi-Fi service need not be considered “secure”, but must include a notice to the end user on the landing page, stating the inherent risks with unsecured access, and include an area (required) for the individual to acknowledge, prior to accessing the Wi-Fi service. F. WiFi service must be available and reliable, regardless of the bus capacity/number of users accessing the internet at any given time. To ensure acceptable throughput for all users, the WiFi equipment shall be configured to “block” certain types of high usage internet activities. With these activities blocked, all individuals on board the bus, even when the vehicle is at maximum capacity, should be able to connect and maintain a fast and satisfying internet experience. Customer feedback on provisioned internet service will be utilized by Transfort to determine this metric. Examples of the blocked activities are OS updates, video/audio streaming, large file DocuSign Envelope ID: 4CD5F75F-E3D3-4185-BAEC-DCF70A48028A Amendment 01 7549 Public Wifi for MAX BRT Page 3 of 4 downloads, etc. The WiFi user landing page shall include a statement that these types of internet activities/usages will not be available on the service. The landing page content must be approved by Transfort personnel, prior to deployment. G. The City /Transfort shall play no substantive role in end-user support of customer service, related to the availability, performance, or utilization of the Wi-Fi service. The Service Provider will provide a dedicated phone number for service/support to the general public. This customer help line must offer live and immediate assistance at the time of the call. Hold times will be less than 5 minutes. Once the call has been answered, no further hold times will be permitted unless being escalated to a higher level of technical support. Transfort personnel will receive a daily log of all calls placed to this line, and will include number of calls, length of hold times, call length and all other associated metrics logged by the Service Provider’s Network Operations Center software (NOC). Additionally, the Service Provider will provide Transfort a daily log of all service tickets and their related activities, including the resolution. H. Transfort will be provided with the following Autonet Metrics on a daily basis:  Number of current connections  Number of connections in the past hour  Aggregate Total Bandwidth Passed up/down  Aggregate Max transfer rate in Kbps up/down  Number of Connection errors  Total Uptime of AP  Status of the AP, and last time we had contact  Download/upload speed  Signal strength  Last contact time stamp  longitude/latitude  Monthly usage I. Transfort will be notified within seven (7) calendar days, if any data plans are in jeopardy of going over the allotted data amount. The Service Provider will additionally make recommendations and adjustments to the system, to prevent the overage. The recommended adjustment must first be approved by Transfort personnel. J. Failed and broken equipment will be replaced immediately, and without any additional charges to The City. The only charges that The City will incur are listed in Section # 2, “Phase I Price Summary” below. The Service Provider must maintain an adequate spare ratio, so that replacements are never dependent upon Return Merchandise Approval processes/time-frames with the equipment manufacturer. K. Project Milestones will include the following benchmarks: a. Ten (10) calendar days from Notice To Proceed (NTP) i. Equipment Installation complete b. Fourteen (14) calendar days from NTP i. Component testing and system integration testing complete c. Fifteen calendar days from NTP i. System and call center live for testing DocuSign Envelope ID: 4CD5F75F-E3D3-4185-BAEC-DCF70A48028A Amendment 01 7549 Public Wifi for MAX BRT Page 4 of 4 d. Twenty-One (21) calendar days from NTP i. Service Provider review with City Staff e. Thirty (30) calendar days from NTP i. Final Award Decision 2. Phase II Price Summary: Product/ Service Price Each Quantity Sub-Total Total/ month Autonet WiFi Mobile Solution Lease Charges $34.27 per month 5 + 12 $171.35 + $411.24 per month $582.59 Network Data Plan with 5 GB of Transfer $71.00 per month 5 + 12 $355.00 + $852.00 per month $1,207.00 Equipment Installation – 60ft MAX BRT’s $300.00 per bus 6 $1,800.00 one-time charge Spare Equipment – ext. antennas & Autonet WiFi Mobile Solution $82.80 + $328.44 1 + 1 $411.24 one-time charge Support 7 AM – 7 PM (local time) Included 5 + 6 Included Included Support 5 AM – 7 AM and 7 PM – 12 AM $100.00 per month 5 + 6 $500.00 + $600.00 per month $1,100.00 External Antennas (required) $4.13 5 + 12 $20.65 + $49.56 per month $70.21 Sub-Total: $2,211.24 one-time charge $2,959.80 12 month service Total + one-time charge $37,728.84 Available Options if requested: Network Data Plan with 10Gb of Transfer $150 per Autonet Mobile AP per month DNS Filtering $125 onetime charge and $12.50 per Autonet Mobile AP per month *Transfort reserves the right at its option to increase or decrease the data plan based on operational and budgetary factors. At the option of the City, additional purchases may be made from this bid for up to five years following the initial award to include additional equipment, installation and public Wi-Fi service for up to an additional 35 buses. DocuSign Envelope ID: 4CD5F75F-E3D3-4185-BAEC-DCF70A48028A