HomeMy WebLinkAboutRFP - 7549 PUBLIC WIFI ON MAX BRTAddendum 1 – 7549 Public WiFi on MAX BRT Page 1 of 3
ADDENDUM NO. 1
SPECIFICATIONS AND CONTRACT DOCUMENTS
Description of BID 7549: 7549 Public WiFi on MAX BRT
OPENING DATE: 3:00 PM (Our Clock) October 3, 2013
To all prospective bidders under the specifications and contract documents described
above, the following changes/additions are hereby made and detailed in the following
sections of this addendum:
Exhibit 1 – Questions & Answers
Exhibit 2 – Flex Route Map
Please contact Doug Clapp, Senior Buyer at (970) 221-6776 with any questions regarding
this addendum.
RECEIPT OF THIS ADDENDUM MUST BE ACKNOWLEDGED BY A WRITTEN
STATEMENT ENCLOSED WITH THE BID/QUOTE STATING THAT THIS ADDENDUM
HAS BEEN RECEIVED.
Financial Services
Purchasing Division
215 N. Mason St. 2nd Floor
PO Box 580
Fort Collins, CO 80522
970.221.6775
970.221.6707
fcgov.com/purchasing
Addendum 1 – 7549 Public WiFi on MAX BRT Page 2 of 3
EXHIBIT 1 – QUESTIONS & ANSWERS
1. Within the RFP, there is a requirement to provide a customer service line for
citizens on the bus for troubleshooting purposes. Is this a major requirement of
your solution?
Provisioning for customer support assistance is an essential component for our
prospective solution. We are expecting a varying amount end-user savvy and want
all customers to be able to have access to assistance if needed. Additionally, if
equipment/service is malfunctioning, the end-users will need a portal to report this
information.
One of the largest concerns with not having a customer service line is that these
questions/concerns will then be directed towards Bus Operators, Transfort
Customer Service Representatives, and other personnel in Transfort
Operations. Not only would this be outside of the purview of their job
responsibilities, but the perception may be that that the City/Transfort is directly
providing this internet service, which may cause individuals to falsely believe we
were in violation of C.R.S. 29-27-101.
2. Within the Scope of Work section I show that within Phase 1 you will outfit 5 FleX
buses. How many BRT buses will need to be fitted with this solution in Phase 2?
Phase 2 of this project will require 6 BRT buses to be outfitted with equipment.
3. What bandwidth do you want to make available to the public download/upload?
The goal is to afford our passengers the same “experience” they would have using
their own devices on the vehicles. However, this is a bit nebulous as devices/cell
coverage vary so greatly. I suspect a good portion of our passengers are Verizon
or ATT customers and therefore are accustomed to mostly 4G LTE (actual) speeds
along the front range. However, the FLeX travels frequently at 55 MPH and through
rural areas at times, so we anticipate this portion of the project to be the more
challenging.
4. Please provide a route map for the FleX routes.
Flex Route map is attached as Exhibit 2.
5. Does the solution for the MAX BRT need to be the same as for the FleX routes?
The solution for MAX BRT and FleX do not need to be the same
6. Does the solution need to include a video surveillance camera and monitor for
the bus driver?
The solution does not require video surveillance. Transfort buses are all equipped
with mobile video at this time.
Addendum 1 – 7549 Public WiFi on MAX BRT Page 3 of 3
EXHIBIT 2 – FLEX ROUTE MAP