HomeMy WebLinkAboutCORRESPONDENCE - PURCHASE ORDER - 9136432WORK ORDER FORM
PURSUANT TO AN AGREEMENT BETWEEN
THE CITY OF FORT COLLINS
AND
GTRI
DATED: 11/27/2013
Work Order Number:OPP-62368
Purchase Order Number: E13 �6)%3z ? p
Project Title: Internet ISP Backup hf-P '# 7✓60
Commencement Date: 11/27/2013
Completion Date: 413012014
Maximum Fee: (time and reimbursable direct costs): $24,460.31
Project Description: Internet routers BGP Configuration.
Scope of Services: Minimum discount of 48% on purchase order = $100 K or 45% < $100K list price.
Each site specific project requires a work order authorized by the project manager and Purchasing
agent for release of funds. Invoices to reflect specific work order number and PO number.
Service Provider agrees to perform the services
identified above and on the attached forms in
accordance with the terms and conditions
contained herein and in the Work Order Services
Agreement between the parties. In the event of a
conflict between or ambiguity in the terms of the
Work Order Services Agreement and this work
order (including the attached forms) the Work
Order Services Agreement shall control.
The attached forms consisting of OPP-62368 are
hereby accepted and incorporated herein, by this
reference, and Notice to Proceed is hereby given.
Service Provider: Global Technology Resources,
Inc.
By: Marie Chip. r Pit/ ��r� 1
Date:12/2/2013
Submitted By: Bob Singleton
Network Administration Manager
(Project Manager)
Date: 11/27/2013
Approved by: Dan Coldiron
CIO
Date: 11/27/2013
Approved by:
Director of Purchasing & Risk Management
(if over $60,000.)
Date:
Internet Router Install and BGP
6 Fees and Charges
This is a Time and Materials engagement with a minimum commitment of four hours for each
occurrence of on -site services performed by GTRI. Client agrees that requirements and completion
metrics cannot be clearly defined at this time and that GTRI will be performing work on a best -effort
basis. GTRI will complete as much of the requested work requirements as possible using appropriate
resources, but does not guarantee completion under any fixed amount of time. If GTRI completes the
work in less time than stated in this agreement, GTRI shall only bill actual time accrued. If Client
requires additional time to continue work, that time shall be requested by Client in writing.
Start date will be determined by availability of the GTRI resources and readiness of the Client. If
requested, GTRI will attempt to provide the appropriate resources as quickly as possible; however,
GTRI requires a two week time period scheduling the resources from the date of this signed agreement
and from each subsequent request for resources.
GTRIIResource , ; _ ;,..
Rate=','r._ {
shmatedTime ;
Cos�"
Network Engineer Level 4
$ 175 50
103
$18,076.50
S V-NE4
Network Engineer Level 4
Non -Business Hours
$263.25
12
$ 3,159.00
SV-NE4 on -Business Hours
Network Engineer Level
$175.50
4.23
$ 742.45
SV-NE4 (1 way travel)
Project Coordinator Level
$109.20
22
$ 2,402.40
S V-PC2
Total Services Cost:
$24,380.35
Estimated Travel Costs: 1
$ 79.96
Engineering time used outside of normal business hours, Monday through Friday, 8am - 5pm, will be
billed at the following rates:
Non -Business Hours and Weekends: 150% of applicable rate
Holidays: 200% (Dependent on availability)
All prices are quoted in U.S dollars. Prices do not include tax, freight, or customs charges. The
services pricing for this agreement is good for 90 days from the date it is issued. If the proposed start
date for the project is greater than 90 days from the creation of this document then this document will
potentially need to be revised.
OPP-62368
Internet Router Install and BGP
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7 Signature Page
GTRI and Client agree that we have read this Statement of Work, its associated Master Sales
Agreement, understand them, and agree to be bound by their terms and conditions. BY SIGNING
BELOW, YOU ARE AGREEING TO THE MSA WHICH IS INCORPORATED HEREIN BY
REFERENCE. Additionally, GTRI and Client mutually agree that a photocopy of this document shall"
be treated as if it were an original.
Requested Project Start Date: i' / 3 /D'o I
Agreed to:
City of Fort Collins
Signature
�£'7
Printed Name
OPP-62368
S7 ) , c L£ z-o f
Internet Router Install and BGP
Title
I//3-/1 / � I
Date
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Prepared for:
City ®f Fort Collins
215 N. Mason, 3rd Floor -
Fort Collins, CO 80524-4408
Bob Singleton
bsingleton a fcgov com
970-221-6729
Prepared bv:
Global Technoltwy Resources, Inc.
990 S. 6roudhvav, Suite 400
Denver CO 80209-4010
;i GTRI.
�� RELENTLESS COMMITMENT
Internet Router Install and BGP
Table of Contents
1 PROJECT OVERVIEW
1.1 Project Requirements ....
2 PROJECT COORDINATION ....................
2.1 Project Kick-off ............................................
2.2 Project Planning ...........................................
2.3 Project Control .............................................
2.4 Project Close-out ..........................................
....................1
....................1
3 DESIGN AND DEPLOYMENT SERVICES............................................................3
3.1 Planning & Design.....................................................................................................3
3.1.1 Planning Tasks.........................................................................................................3
3.1.2 Planning & Design Deliverables...............................................................................3
3.2 Deployment.................................................................................................................3
3.2.1 Deployment Tasks...................................................................................................3
3.2.2 Deployment Deliverables.........................................................................................3
4 SUPPORT CONSIDERATIONS
5 ASSUMPTIONS ...........................
6 FEES AND CHARGES.............................................................................................7
7 SIGNATURE PAGE
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1 , Project Overview
This project will be to replace 1 Internet Edge Router at the City Hall West location and add a second
Internet Edge Router at a Disaster Recovery facility. ,
Below is a high level list of activities to be performed by GTRI
Obtain current configuration on the router to see what has already been done
Interview personnel to determine the necessary applications and other traffic to be
prioritized
Capture this traffic through either access lists or protocol matching
Set a bandwidth guarantee for the traffic
Shape the remaining traffic to only take up a smaller percentage of the Internet bandwidth
Bonus/optional: use the Checkpoint, or perhaps the ASA that is inline, to restrict
streaming radio type traffic
This Statement of Work serves as written documentation and the basis of understanding for technical
integration services to be performed by Global Technology Resources, Inc. (hereinafter GTRI) for
City of Fort Collins (hereinafter Client). Unless otherwise negotiated, the terms and conditions
outlined in the Master Sales Agreement (MSA) govern the work contained herein excluding Federal
and some State and Local agencies. The MSA, located online at www.gtri.com/MSA, is the most
current version and may be updated from time to time.
1.1 Project Requirements
Based on discussions and documentation provided by City of Fort Collins, the following requirements
were outlined to GTRI.
• Install 2 ASRs as quoted, 1 at CHW and 1 at DR site with the one at DR site connected to a
backup ISP connection and both running BGP.
• No load balancing between ISPs just backup for loss of primary ISP - FCCN connection.
• Setup HA between routers.
• Want to go to zone -based FW instead of simple ACL's used today.
• Configure Firewall and NAT Sync on Layer 2 network between City Hall West and Disaster
Recovery Facility
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2 Project Coordination
2.1 Project Kick-off
Vick -off Call:
GTRI will conduct a brief project kick-off call prior to work commencing to review
the project scope, requirements and project schedule.
This meeting will be led by the GTRI Project Coordinator and include the Client and
Lead Engineer or Project Team.
2.2 Project Planning
Schedule:
Project Coordinator will work with the Client to establish a project schedule for
required work and coordinate with internal Resource or Subcontractor Management
for scheduling and back-up if required. (Schedule to be outlined and confirmed in
email format)
2.3 Project Control
Project Status and Change Management
Project Coordinator will provide project statuses as required to the project team and
stakeholders during the duration of the project. This will be in the format of an audio
call or email.
Project Coordinator will act as the project Main Point of Contact and will handle any
changes, extensions or cancellations, and will also facilitate any required escalations.
2.4 Project Close-out
GTRI will conduct a project closure call to review all completed tasks and
components of the project scope. This will include reviewing any project outstanding
items or exceptions and deliverance and review of any included project deliverable
documentation as per this SOW.
Upon completion of the close-out, GTRI will present the Project Close and
Acceptance form to the client for acceptance and hand-off the project to GTRI
Managed Services if purchased.
Tlus meeting will be led by the GTRI Project Coordinator and include the Client Lead
Engineer or Project Team.
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3 Design and Deployment Services
This section identifies the work that will be performed as part of this project. The project will follow
the order of the activities as they are shown below.
3.t Planning & Design
This portion of the project is a detailed planning and design phase that incorporates both a discovery
and a design component. During this process all elements that potentially impact project success are
examined. Once complete, detailed design recommendations and a project implementation schedule
are created that will ensure the proposed solution meets the Client's requirements.
3.1.1 Planning Tasks
• Backup current configuration on existing router.
• Prepare configuration for replacement router
• Plan BGP deployment including AS and other information to be used with carriers.
• Verify QoS and NAT settings.
• Planning and design session with Client.
3.1.2 Planning & Design Deliverables
Below are the deliverables GTRI will provide as part of the planning & design.
• GTRI will provide documentation as defined in the planning and design tasks
3.2 Deployment
This section of the Statement of Work covers the work that will be performed during the deployment
phase of this project. This covers all phases of the deployment of the solution.
3.2.1 Deployment Tasks
• Deploy 2 ASR Routers, I a City Hall West (CHW), 1 at Disaster Recovery Facility
• Replace I Internet Edge router at CHW with feature matching configuration.
• Configure for High Availability
• Add BGP configuration and perform testing on each Internet Edge Router.
• Configure NAT
• Configure Zone Based Firewall and convert simple ACLs to ZBFW.
• Implement/convert QoS settings related to bandwidth requirements for traffic
3.2.2 Deployment Deliverables
Below are the deliverables GTRI will provide as part of the deployment.
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GTRI will implement the solution as identified in the statement of work
GTRI will provide information regarding the verification tests run on the installed
components that are a part of the project and the results of those tests
GTRI will provide training as outlined in this statement of work
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4 Support Considerations
Day 1 support (i.e. cutover support) is always provided as part of the implementation service by GTRI.
If chosen, a limited amount of Day 2 support (post cutover support) may be included. Extended Day 2
support (and ongoing support) may be provided by:
trained engineers that the customer has on staff (GTRI can provide a skills assessment
for these engineers to validate their capability to provide support or identify additional
training needs),
a GTRI GlobalSure Managed Services agreement, or
a Change Order for additional hours for support by the GTRI project engineers.
Sample items that Day 2 support covers include software bug related
troubleshooting and patching, moves, adds, and changes (i.e. MAC work),
break/fix related troubleshooting, and general ongoing system support and
maintenance. Client understands that the need for Day 2 support is greatest in the
days, weeks, and months immediately following a cutover and Day 2 support
included in project is limited. This typically puts a great burden on Client
engineers and potentially Client end users immediately following a cutover at a
time when those engineers may be least experienced on the system. Serious
consideration should be given to options two and three above in order to provide
a smooth transition to the new communications system implemented by
GTRI. This proposal includes 8 hours of Day 2 support,
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5 Assumptions
This section of the statement of work covers the assumptions that are made as part of this project.
These assumptions include tasks that the Client will agree to perform as part of this project. These
assumptions will also include what items are in scope and out of scope for this project.
General Assumptions
• Client will provide GTRI with a single point of contact or key staff necessary for
completion of the project.
• All communications for project details including scheduling, planning and work
changes must be communicated from the client point of contact to the GTRI primary
point of contact.
• Client will provide GTRI with information about their currently deployed IT
infrastructure as applicable to this project. The Client will provide information to GTRI
about sites of operation, WAN circuits, Network topology, IP Telephony system
information, and all IT computing systems.
• Client will work with GTRI to gather all data necessary for the work to begin on the
first day of the project.
• Client will ensure all appropriate power/environmental requirements are provided to the
specific project needs and environmental standards are being met prior to start date.
This includes rack space, power and cooling.
• Client will.verify all cabling requirements are completed prior to the beginning of the
project.
Project Assumptions
• Planning tasks up to day of change can and will be done remotely.
• 3 on -site trips are planned in the pricing below.
° Planning session
Deployment CI-IW
Deployment DR
• Majority of SOW tasks can and will be done during normal business hours. Note rate
for Non -Business hour work as required.
• Engineer will be on -site for any potentially service interrupting changes to minimize
risk.
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