HomeMy WebLinkAboutWORK ORDER - RFP - 7226 SURVEY SERVICES - MISC PUBLIC OPINION SURVEYS (3)EXHIBIT "A"
WORK ORDER FORM
PURSUANT TO AN AGREEMENT BETWEEN
THE CITY OF FORT COLLINS
AND
National Research Center
DATED: September 26, 2013
Work Order Number: 7226
Purchase Order Number: wH �P
Project Title: Fort Collins 2013 Citizen Survey
Commencement Date: September 27,.2013
Completion Date: January 2014
Maximum Fee: (time and reimbursable direct costs): $27,611
Project Description: See attached Scope of Work
Scope of Services: See attached Scope of Work
Professional agrees to perform the services
identified above and on the attached forms in
accordance with the terms and conditions
contained herein and in the Professional Services
Agreement between the parties. In the event of a
conflict between or ambiguity in the terms of the
Professional Services Agreement and this work
order (including the attached forms) the
Professional Services Agreement shall control.
The attached forms consisting of two (2) pages
are hereby accepted and incorporated herein, by
this reference, and Notice to Proceed is hereby
given.
City of Fort Collins
Kelly D@hnino
Assistant City Manager
Professional
By:
Date: qua -t(�rx
By:
Gerry S. Paul
Director of Purchasing and Risk Management
(over $60,0do.00)
Date:
Fort Collins 2013 Citizen Survey
t
SCOPE OF WORK
National Research Center, Inc. (NRC) will update, administer, tabulate and write a report of the results
of the 2013 Citizen Survey. The 2013 survey will be based on past City surveys and will assess the
objectives identified by the City Council and City management team. The six -page survey will be
administered to a random selection of 1,800 Fort Collins households and 200 Colorado State University
(CSU) dormitory students. Comparisons to previous survey results and to NRC's national benchmark
database will be provided.
Services to Be Provided:
NRC staff will work with City staff to accomplish the following objectives:
1. Review the proposed survey questions to ensure that they adequately assess the objectives
identified by the City Council and the City management team.
2. Review the format to most efficiently and effectively survey the citizens of Fort Collins and
CSU students:
a. Assure that the questions are asked correctly and will lead to a quantified,
statistically valid outcome.
b. Recommend the best method of survey and how to establish a random sample
that includes a proportional representation of University students.
NRC staff will take the lead on the following tasks:
1. Conduct the survey (including selecting the survey recipients and preparing and sending all
the mailing materials) and tabulate the results.
2. Produce a report containing summarized results, comparisons to previous surveys, national
and Front Range benchmark comparisons, cross tabulations of selected results by
sociodemographic and geographic characteristics, Key Driver Analysis and detailed survey
research methodology. An executive summary of the results highlighting key focus areas
also will be included in the report.
3. Make two in -person presentations to report the survey findings — one to the Strategic Issues
Team (City management team) and one to City Council.
COST ESTIMATE
The total cost for the scope of work as described above is $27,611.
Should this proposed budget exceed your resources or not meet your needs, NRC will work with you to
develop a budget and workplan that yield a better fit.
On occasion, a client may decide during the project that the original scope of work is insufficient and
request additional work. NRC will not exceed this budget unless the scope of the project is revised and
an additional budget is created to cover the additional costs.
DRAFT SURVEY TIMELINE
The timeline below allows for a draft report to be provided to City staff by January 2014. NRC
recommends that the City allows for the five weeks of data collection and that, if at all possible, staff
aim to collect data in advance of the upcoming holidays.
Task
Date
Finalize postcard, envelope and cover letter materials.............................................................
by October 3
Finalize resident survey sample.................................................................................................
by October 7
Finalize survey instrument......................................................................................
by October 8 (or sooner)
Send final survey instrument to CSU for review .....................................................
by October 8 (or sooner)
Finalize CSU survey sample......................................................................................................
by October 10
Print and prepare survey mailings.............................................................................................October7-25
Mail pre -notification postcard (resident/CSU)............................................................
October 9/11
Mail first wave survey................................................................................................
October 16/18
Mail second wave of surveys.....................................................................................
October 22/24
Data collection, cleaning and coding of surveys.........................................................
through November 22
Electronic data entry ...................................................................................................
through November 25
Data analysis and report writing..................................................................................through
December 31
NRC emails draft report to City for review...............................................................................
December 31
Feedback from City staff on draft report due to NRC......................................................................January
7 ;
Final report emailed to City staff...................................................................................................January
14
Presentations to City Council and Strategic Issues Team.............................................TBD,
after January 14