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Home My WebLink AboutRESPONSE - RFP - 7442 SECURITY SERVICES FOR PARKING STRUCTURES (2)Request for Proposal No. 7442 Security Services for Parking Structures For . City of Fort Collins � ... "", Original Prepared By: Table of Contents 1.Response to Proposal a.I(ey Personnel Resumes b.Texas Veterans Commission Award 2. Solicitation Packet 3.F oreign Corporation Certificate 4. Accord Insurance Certificate 5. Supplemental Information a. Background Screening b.Drug & Alcohol Screening c. Valiant Workforce Management Solutions d.Professional Security Training Network e. Training ProgrmTI f. Company Biography & Company Brochure AMERICAN OWNED. AMERICAN IVlANAGED. . . Corporate Headquarters 10100 Reunion Place, Ste. 750 San Antonio, Texas 78216 Phone: (210) 299-7623 Fax: (210) 299-7624 215 North Mason Street, 2nd Floor Fort Collins, CO 80524 13 November 2012 Re: SECURITY GUARD FOR PARKING STRUCTURES (PROPOSAL 7442) Vets Securing America (VSA) welcomes this opportunity to provide the City of Fort Collins (the City) a fully compliant proposal. Founded in 2008 by a Management Team of security professionals with over 80 years combined experience as a govel1llllental contractor supplying clients with Unanned and Armed security services, VSA is a Veteran-based nationwide security and investigations corporation that provides high quality Security Officers. VSA has regional offices in Colorado, Texas, California, Maryland, Virginia, New Jersey, and New York. Additionally, VSA is currently licensed with the following states: Colorado, Louisiana, New York, New Jersey, Maryland, Texas, Alabama, Mississippi, Missouri, Virginia, Kentucky, Maine, North Carolina, Idaho, and South Dakota. In 2006, VSA founder Jerry Gregory sold his previous security agency, established in 1990, which serviced primarily government agencies and had grown to over 1800 employees. He began formulating a company, namely VSA, out of deep respect to the dedication and commitment ofilie service men and women from the United States Armed Forces and domestic law enforcement with the goal of helping military and law enforcement Veterans build upon their prior experience, continue developing the latest skills, and transition successfiJlly into the private sector. VSA provides Veterans with stable employment opportunities and competitive wages, thereby enabling them to support their families who have supported them while they served our country both foreign and domestically. Clients of VSA can be confident iliat they are hiring the most professional, qualified, and best trained security force in the United States. VSA's mission is to provide the City with reliable, high quality, and cost-effective Security Officers. In this Proposal Response, VSA will demonstrate its firm understanding and familiarity of the Proposal requirements and all corresponding addenda. VSA has developed methods to link its capabilities with the appropriate processes to meet and exceed these requirements. VSA seeks to use its profOlmd experience in developing and implementing security solutions to form a collaborative working relationship, which focuses on a trusting partnership and prudent use of qualified staff. AMERICAN OWNED. AMERICAN MANAGED. VSA's Management Team has earned its respectful reputation only through providing the industry's highest professional quality levels of security personnel. VSA is committed to understanding the systems its customers currently use or will be using in the future, and to encouraging open communication, thus ensuring that all security services meet the City's specified requirements. A key advantage to contracting with VSA is our unique security experience in staffing for Govermnent agencies, as VSA is intricately familiar and experienced with both federal and local Government markets and their associated sensitivities. VSA exclusively services government agencies, and our competition includes some of the largest Security Companies in the United States, many of whom are foreign owned. Being American-owned and operated gives VSA a distinct, added advantage for the government. VSA maintains in its uniform division a workforce of 100% military and domestic law enforcement veterans. The only exceptions to this guarantee are waivers granted under special circumstances such as highly trained individuals who possess extensive site experience and can aid in the transition process by continuing their superior level of service. However, those officers are not pennitted to work outside of their current posts and only staff the sites in which they have incumbent experience. VSA genuinely appreciates the tough financial situations that our government clients and many municipalities are experiencing, yet we are confident that our rates fit your budget. VSA never sacrifices perfonnance for profit. We take great pride in our reputation in affording an unparalleled levd of quality Security Officers and Management at economical rates, and we have no doubt that our services are the best value for any price. As the key management person who will provide overall supervisory and policy authority for this contract, and as the President/CEO of VSA, I look forward to speaking with you in the near future to answer any questions you may have. Please call me directly at (210) 299-7623 x106, or email me at jerry@vetssecuringamerica.com. Kindest regards, Gerald A. Gregory President/CEO AMERICAN OWNED. AMERICAN MANAGED. Security Services for Parking Stuctures Proposal 7442 * * * AMERICAN OWNED. AMERICAN MANAGED. Contents EXPERIENCE & P AST/CURNRET CONTRACTS .......................................................... 1 Previous Experience .................................................................................................................... 1 MANAGEMENT PLAN ................................................................................................. 4 Executive Management Staff ...................................................................................................... 4 Lines of Authority ....................................................................................................................... 7 TECHNICAL QUALIFICATIONS .................................................................................. 8 Centralized Communications Center .......................................................................................... 8 Dispatch Capability ..................................................................................................................... 9 VSA Personnel ............................................................................................................................ 9 Background Checks ................................................................................................................... II Drug-Free Workplace Policy and Testing ................................................................................. II Management and Contingency Plan .......................................................................................... 12 Uniforms and Equipment .......................................................................................................... 13 Training Program ...................................................................................................................... 14 Valiant Technology ...................... ............................................................................................. 18 Employee Retention Program and Benefits .............................................................................. 19 Establishing and Maintaining a Successful Partnership with the City ...................................... 20 Accordance with Bid Specifications ......................................................................................... 21 Proposed Timetable for the City ............................................................................................... 22 QUALITY CONTROL PROGRAM .............................................................................. 24 Monitoring and Inspection Methods ......................................................................................... 24 Quality Assurance Training Plan .............................................................................................. 25 Reports ....................................................................................................................................... 25 Infonnation, Documentation, and Records Maintenance .......................................................... 25 REFERENCES AND RELEVANT EXPERIENCE ........................................................... 26 CONCLUSION ...•...........•....•...............•............•...............•............•....•....................... 29 AMER1CAN OWNED. === AMER1CAN MANAGED. 1 EXPERIENCE & PAST/CURRENT CONTRACTS Having founded a Private Security Company over 20 years ago, VSA's management staff of security professionals have over 80 years of combined experience in providing government clients with Armed and Unarmed security services along with completing investigative assignments. VSA is a Veteran-based, nationwide security firm that supplies superior quality Security Officers. The founder sold his previous security agency, established in 1990, to form a company out of deep respect to the dedication and commitment of the service men and women from the United States Anned Forces and domestic law enforcement with the goal of hiring the most professional, qualified, and best trained security force in the United States. VSA's Management Team has a proven track record of providing superior Unarmed and Armed Security Officers to governmental agencies, securing Federal, State, and municipal schools, multifamily dwellings, and other government facilities. This distinguished record in performing services with governmental agencies attests to our paramount level of professional acumen. Previous Experience As a company that exclusively provides Security Officer Services to governmental entities, VSA has extensive experience providing services similar to that required by the City. Our currently contract in the City of Fort Collins is for the Fort Collins Police Department. All Officers are P.O.S.T. certified, uniformed, and armed. Officers are assigned to the lobby to direct all incoming pedestrian traffic to other portions of the facility and to answer questions. Officers are also responsible for the electronic security of Police Services and granting and directing electronic access to the city's officers, visitors, and customers. VSA Security Officers monitor the building's security system and cameras to keep surveillance over Police Officers with prisoners in the sally port, booking, and lock-up areas, as well as report any suspicious activities to the Communications Center. In addition, assigned Officers are responsible for answering an internal business line as well as non- emergency phone calls from the public and taking reports over the phone or in person. It is not uncommon for the assigned Officers to take a report from a victim at the desk while answering the telephone. The Officers also assist with scheduling and performing Vehicle Identification Number checks for the Police Department. VSA also provides Officers for nine municipal parking facilities for Parking Systems Plus in New York. For this contract, VSA provides lmiformed, unanned Security Officers to patrol the nine municipal parking facilities on a twenty four hour basis, seven days a week. Assigned Security Officers patrol the parking deck floors every half hour using a patrol tour verification system to insure that vehicles are not vandalized, assist customers with keys locked inside their cars or mechanical problems, check for safety hazards, lighting failure, icy conditions, pooling water due to leaks, and secure all doors. Officers also assist parking deck employees if there are any mechanical failures of the entry control gates and provide escorts to the bank to drop off daily receipts. We previously provided services to this client in seven (7) parking decks, and they have again chosen VSA to provide security services to these municipal parking facilities. 2 Additionally, VSA provides anned Security Officers to patrol and fortify crime-prevention services for five office locations for Travis County: Domestic Relations Offices, Adult Probation Offices, Juvenile Probation Offices, Mental Health Offices, and the Counseling and Education Offices. Officers perfonn entry control duties, secure the building from fire and theft, and conduct alann activity checks and final lock-up of the buildings. Officers also increase employee and visitor safety and welfare by patrolling the adjacent parking lots and common areas to investigate any disturbances, deter vandalism and other criminal activities, and insure that there are no unauthorized individuals loitering or engaged in illegal activity. VSA also has a contract with the Texas Department of Transportation (TX DOT) that totals over 400 man hours per week for unifonned, unanned security and patrol services. VSA assigned Officers utilize random intervals to patrol the interior and exterior of TX DOT buildings and grounds to ensure all doors and gates are properly locked and tmlocked as requested at specific times as well as observe and inspect state vehicles to insure they are properly locked. Officers assigned to entry control duties insure all company employees have identification cards displayed before they are permitted to enter; all visitors must be announced, identification checked, signed in, issued a temporary identification badge, and escorted by the individual with whom they are meeting. Officers also randomly inspect the packages, boxes, and containers to ensure state property is not removed by unauthorized personnel. The lobby security officer receives all incoming mail, packages, and overnight express mail and contacts the appropriate TX DOT representative. VSA Patrol Officers make random building patrols in marked patrol vehicles during off-hours to insure that all doors, gates, and windows are properly secured, and the exterior is inspected for damage, graffiti, security lights that are not working, and suspicious vehicles and activities. All parked State vehicles are individually inspected to insure that they are properly locked and no equipment is left in the vehicle. All vehicles are noted and documented in the Daily Security Report, and any discrepancies or hazardous conditions are immediately reported to the 24-Hour Dispatching Center On-Duty Supervisor. TX DOT may have contractors and subcontractors working on special projects which may require our officers to monitor their activities while working on these projects. Anned or Unanned Security Officers may be assigned to provide additional coverage on an emergency basis in the event of a natural disaster, act of terrorism, or other catastrophic event whereby we are required to have our officers on duty within four hours after receiving notification. Finally, VSA also maintains a contract with the Federal Bureau of Prisons, Federal Correctional Institution in Texarkana, TX. Upon request from either the FCl's Captain or designee (Operations Lieutenant), VSA assigns unifonned Officers to secure, supervise, and directly observe federal prisoners at the local medical hospital designated by the Health Services Administrator for the protection and safekeeping of individuals held under the authority of the U.S. statute, including the detention of persons who are non-residents of the United States. VSA AMERICAN OWNED. AMERICAN MANAGED. 3 Officers secure custody of all federal prisoners from the time VSA accepts custody of the prisoners until they are properly removed from custody by an authorized federal official designated by the FCL Assigned Officers also perform entry control of prison visitors and escort inmates according to all standards and procedures. Please see attached CPAR detailing VSA's excellence of service. The above contracts are just a few examples of VSA's extensive expenence. AdditionaIIy, VSA's Executive Management possesses a wealth of experience from their previous company, IIS, which was sold prior to the founding ofVSA. AMERICAN OWNED. AMERICAN MANAGED. 4 MANAGEMENT PLAN VSA is exceedingly familiar with the challenges that Security Officers are likely to encounter on a daily basis and the requirements of both a comprehensive and successful security staffing program. Our systematic training program, management staff, and assigned Security Officers have a proven track record which will meet these operational challenges and provide a security service to exceed your requirements. VSA's Management Team has a successful track record; we are capable of providing the high level of Security Service that the City requires. Our 24- Hour Communications Center is equipped with full-time, salaried Security Staff, who operate the dispatch center and are also able and available to cover posts during emergencies. Field staff personnel are equipped with onsite, Nextel radios that afford the ability to communicate with our 24-hour Dispatch Center and any other VSA supervisor or assigned Security Officer nationwide. The Area Supervisor for the City of Fort Collins, Lt. Christine Roberts, is equipped with an onsite radio so she may communicate to dispatch and any City official who may need it. As shown in the chart below, Executive Vice President Garry Bean will act as a first line of oversight, with assistance by our other experienced staff in providing overall responsibility for the City. With a current contract servicing the City of Fort Collins Police Department, VSA can guarantee meticulous and judicious oversight of all operations at the Fort Collins Parking Structures. Local management and local answers will help the City feel like a priority and a valued client. Non-corporate local presence also prevents complications, making for contented and well-informed employees. Executive Management Staff Gerald Gregory is the President/CEO of Vets Securing America. A former Police Captain with over 30 years experience in the public and private law enforcement sectors, Mr. Gregory is a hands-on manager, always available to clients to discuss any security needs or answer any questions. He began his career in New York City as an Undercover Investigator, also perfonning street surveillance operations. Today a licensed Private Detective and Security Professional, Mr. Gregory has extensive industry experience in both the public and private law enforcement sector. His credentials in the private sector include Officer, Investigator, Scheduling and Operations Manager, Branch Manager, Regional and National Operations Director, Vice President, Executive Vice President, President, and Chief Executive Officer. In the public law enforcement sector, he attended and graduated from the Essex County New Jersey Police Academy. Mr. Gregory successfully completed his duty as Constable, Confidential Aide to Sheriff, Police Officer, Sergeant, Lieutenant, and Captain of a police department's emergency management division. In addition, Mr. Gregory has effectively completed large Government Contracts for federal, state and local government clients. He was successful in starting and running an East Coast security and investigations company with over 1,800 employees, and has since sold this company to form a Security and Investigations company with nationwide capability-V SA. AMERICAN OWNED. AMERICAN MANAGED. 5 Garry R. Bean, VSA's Executive Vice President, Manager has experience working with local law enforcement and managing/operating specialized security. He served in the United States Air Force as a Security Police K-9 Handler from 1970 to 1974 when he was Honorably Discharged at the rank ofE-4. Mr. Bean was assigned as a Security Police Officer in the K-9 Unit and served overseas with an isolated detachment. Since then, for the last 30 years, Mr. Bean has been employed in the private security and investigative industry. In May of 1986, He formed his own security and investigative company, Pro-Tech Security Services, licensed to do business in 4 states. He sold his interest in the company in 1990 to join lIS as the Vice President. He was then promoted to Executive Vice President, responsible for reporting directly to the owner. His responsibilities at that time included maintaining licensing compliance in 6 branch offices, hiring, supervising, and training office staff and field supervisors, generating new sales, reviewing and completing bid specifications, and meeting with clients to insure satisfactory levels of service were being provided. Mr. Bean is certified by the New Jersey State Police as a SORA instructor for this mandatory Security Officer training course. His experience includes serving clients such as Haagen-Dazs Corporate, Warner Lambert, Bethlehem Steel, Amerada Hess, New York Daily News, Union Carbide, and U.S. Airlines. With over 34 years in the investigative and contract security field, Mr. Bean has verifiable experience in management and supervisory responsibilities, as well as specialized training in laws and liabilities, security awareness, mediation and conflict resolution, disaster and emergency situations, and managing personnel at various types of facilities. He will maintain continuous awareness of the quality and completeness of the work performed by all security personnel and will make periodic joint inspection checks on all Security Officers with the designated City representative(s) as requested. J enifer Larson, CPA, is Chief Financial Officer for VSA. Ms. Larson brings over 15 years of experience in diverse business environments providing comprehensive financial management and reporting. Her duties include preparing weekly, monthly, and quarterly financial reports for management, as well as providing guidance and oversight to the finance deparhnent in best practices. Ms. Larson is highly proficient in several accounting software platfonns including QuickBooks, and she has experience perfonning as a Controller and as Chief Financial Officer for a service business. She has vast experience in accounting for related companies, coordinating with outside tax accountants and providing financial reports to owners and investors. Ms. Larson received a Bachelor's in Business Administration, with a concentration in Accounting, from the University of Texas at San Antonio, and in 1994, she received a Certified Public Accountant (CPA) License as granted by the Texas State Board of Public Accounting; her CPA licensure is active and in good standing. Her extensive experience in security services budgeting, forecasting, and cost and profit analyses continuously assists VSA with its sustained growth. Craig Weissman is the Vice President of Finance for VSA. He has over 9 years' experience in the investigative industry, most recently conducting financial review audits, financial fraud examinations, due diligence investigations, and the corporate restructuring of several companies. AMERICAN OWNED. § AMERICAN MANAGED. 6 His career includes 6 years in the corporate office of Beau Dietl & Associates as Vice President of the White Collar Division where he managed a staff of analysts and investigators. As an investigator, he has provided risk assessment and competitive intelligence to help clients make strategic business decisions. In addition, Mr. Weissman has been a Certified Fraud Examiner since 2004. As granted by the Association of Certified Fraud Examiners, a CertifIed Fraud Examiner credential denotes proven expertise in fraud prevention, detection, and deterrence. Mr. Weissman graduated from George Washington University with a Bachelors of Science in Economics. To ensure that all key persOlmel perform to expectations, Mr. Gregory has delegated Blair Salt as Corporate Quality Assurance Manager for VSA. Ms. Salt's specialized training in quality assurance and project management, progress report writing, adherence to research protocols, mediation and conflict resolution, and ensuring compliance with contract protocols and all applicable laws and regulations will be a strong influence in enforcing standards, compliance, and the consistency of operations for the lifelong duration of this project. Captain Aaron Pann, VSA's Director of Operations, presents a diversified background as a Military-trained security specialist with a distinguished military career in leading the planning, security, communications, technology, and operations of organizations throughout the United States and abroad. Capt. Pann presents experience in cross-functional team building and leadership, multi-cultural communication, change management, organizational development, and quality/ performance improvement. He obtained a fast-track career promotion through a series of increasingly responsible management positions in leading large-scale operations worldwide. Capt. Pann has received numerous commendations and awards for outstanding leadership, general management, and field operations. While serving as VSA's Corporate Operations Supervisor, Lt. Doug Gonzales is also currently serving in the United States Air Force assigned to the 802/Security Forces Squadron as an Individual Mobilization Augmentee. He maintains over 16 years of military service and currently holds the rank of TSgt. Lt. Gonzalez has a wide array of security experience, including Security Patrol, Law Enforcement Officer, Hospital Security Officer, Emergency SWAT Team Member, Field Training Officer, Base Defense Operation Center Desk Sergeant (BDOC Officer), Safety Manager, Physical Security Manager and the Unit Security Manager. Additionally, Lt. Gonzales participated in several security protection details which were directly evolved with the President of the United States missions. As a Physical Manager, Lt. Gonzales monitored base wide compliance with all instructions authorized by the installation commander of Lackland AFB, and he was directly involved with inspecting units on security violations and ensuring all personnel were properly trained on security enforcement. AMERfCAN OWNED. === AMER1CAN MANAGED. Lines of Authority Supervisor Gonzale, Area Superv.i5�r Christine Roberjs Security Officers .Operations . AaronPann Please see attached resumes. Executive Officer Gerald A. Gregory EXecutive Vice President Bean o Chain of Command for the City o Corporate support for this contract AMERICAN OWNED. AMERICAN MANAGED. 7 8 TECHNICAL QUALIFICATIONS Upon award and in accordance with bid specifications, VSA will provide uniformed security officer services for the two parking structures located in downtown Fort Collins, the Old Town Parking structure, and the Civic Center Parking Structure. Officers will make routine rounds of the aforementioned facilities at least two times per hour, one of which must include checking the functionality of the access and control equipment. VSA will be responsible for all labor, uniforms, equipment, material, supplies, and training necessary to perform all duties and obligations as required by this contract. VSA ensures specialized capacity and flexibility to provide varying numbers of Security Officers on a daily basis should the need arise. More specifically, VSA will afford ongoing, supplemental security services when staff security is unavailable, such as during holidays, leave, emergencies, and special events. VSA will have available, under its direct employment and superVISIOn, the necessary organization and facilities to fulfill the security services within the specified time as outlined in this bid. VSA will provide appropriate and necessary management and supervision for all of its employees and will be solely responsible for instituting and invoking disciplinary action of employees not in compliance with VSA's rules and regulations as well as any other policy established by the contracting parties. VSA is free of all obligations and interests that might conflict with the best interests of the City; we have the capacity to provide services on a timely basis. VSA will take all necessary precautions for the safety of employees on the job and will render and properly maintain at all times, as required by job conditions and progress of the work, all necessary safety precautions for the protection of the workers and public. All practices, materials, supplies and equipment will comply with the Federal Occupational Safety and Health Act as well as any pertinent Federal, State, and/or local safety or environmental codes. Centralized Communications Center VSA has established and provides a Communications Center that is open and staffed 24-7 and continuously able to submit any request for service to a top management representative. In addition, VSA has an Area Supervisor located in Fort Collins with direct, on-site responsibility for daily operations, as well as a fully trained back-up Security Manager in the event of absence. VSA will also provide an Operations Manager assigned to this contract who will be accessible 24-7 via an iPhone equipped with email and text messaging capabilities. This member of VSA management will return calls to the City administration within 24 hours, report any changes in personnel, and assume all responsibility in communicating orders, chain of command, and procedures to VSA Security Officers. Over 30 years ago, VSA's top executives recognized the importance of a Centralized CommlU1ication Center. This is an integral part in providing a AMERICAN OWNED. AMERICAN MANAGED. 9 professional level of service; more importantly, it not only provides the assigned personnel assurance that their calls for assistance in an emergency situation will be responded to immediately, but it also allows VSA to immediately and effectively coordinate the events during day-to-day field operations. Dispatch Capability Our Management Team's 30 years of experience with a 24-Hour Centralized Communications Center has allowed us to constantly upgrade and develop the capability to receive and dispatch calls in the states in which we are licensed to provide security services, monitor DVR and CCTV systems, and receive ala= notifications. The dispatchers utilize computerized systems that allow them quick access to a cellular phone number, thereby pennitting effective communication with emergency contact personnel at local law enforcement agencies, state law enforcement agencies, and emergency responders such as medical first aid, fire departments, emergency client contact names, and their vendors in the states within our operational arena. All assigned Security Officer information is also available, including their working schedules, availability, certification expiration dates, and emergency contact info=ation. Similarly, all assigned Officers are able to contact the 24-Hour Communications Center by radio or cellular phone, which allows the on duty Dispatcher to assist them immediately, who in-turn assures clients that a top management executive will return their call within minutes. VSA's key management's Law Enforcement and Military backgrounds have provided training and understanding of the crncial role the Dispatch Center has in making the security program a success. VSA Personnel VSA will provide qualified and capable security personnel with adequate training and experience to perfo= the work under this Contract. VSA will at all times maintain a sufficient labor pool of properly trained male and female Security Officers to provide the City with additional security persomlel in adequate quantities to satisfy circumstances. Said circumstances will dictate the number of Officers required. These additional Officers may be requested at any location by the City on demand and as needed for an undete=ined amount of time with 24 hours or less notice. Personnel will be Colorado P.O.S.T. certified as a police officer and be fully knowledgeable of all safety and environmental requirements associated with the work they perfo=. VSA staff will conduct themselves in such a manner that is consistent with the professional standards set by the City so as to promote and maintain good public relations at all times. VSA employees will adhere to all City regulations and policies, including policies regarding personal behavior, parking regulations, and smoking, alcohol, and drng-free workplaces. VSA will maintain superior standards of employee competency, conduct, appearance, and integrity and be responsible for taking disciplinary action with respect to VSA's employees as may be necessary. Furthe=ore, all VSA staff will, except for due politeness and courtesy, abstain from engaging in any personal familiarities with City staff and visitors while on official duty. AMERICAN OWNED. AMERICAN MANAGED. 10 VSA will be responsible for the direct supervision of all Security Officers. Lt. Roberts, the Area Supervisor for the City of Fort Collins, will manage security operations for the City; such supervision will ensure that each Officer confonns to work requirements as contained herein, and that they are at their posts during their assignments, alert at all times, and will not eat or read while on duty. All VSA staff assigned to work at City facilities will be accountable, responsible, and able to meet unexpected situations in a calm, competent, and professional manner. All VSA employees will be able to type clear, detailed, and concise incident reports. VSA will be responsible for financial reimbursement of any of the City's equipment or property. The City will not be charged for officer time if the officer reports to work late or fails to report to duty. If the assigned officer does not report on time, VSA will rapidly send a replacement officer upon receipt of notice lmless another arrangement has been made with the City's designated representative. Upon award, VSA will interview, screen, hire, control, supervise, train, and pay for sufficient qualified personnel as will be necessary to perfonn the services contained herein. All Officers will be trained in the use of and be allowed to use pepper spray and baton, and all Officers will carry fireanns and be appropriately trained. All work perfonned by VSA employees will be conducted with the utmost regard for safety of the individuals perfonning the work, the staff, the public at large, and in a manner not posing any risks to persons or property. City representatives will be able to contact a security supervisor for 24 hours a day, 7 days a week. If necessary, other arrangements can be made to accommodate the City's needs. All assigned Security Officers will get fingerprinted and certified, have a full and complete lmderstanding of the English language, be able to pass criminal background checks and drug screenings, and be subject to random drug and alcohol testing and/or screening. VSA will ensure that Security Officers treat all individuals with utmost respect, even when enforcing City regulations. Officers must be in good physical and mental health, possess good hearing and vision, inclusive of corrected eyewear, be well proportioned in height and weight, and devoid of any physical impairments that may interfere with or impede job performance, as security officers are required to take a physical prior to hiring. Taken together, VSA will ensure that Security Officers will adhere strictly to all City policies and regulations while on duty at City facilities, and staff posts and perfonn duties as assigned with the highest standards of integrity, decorum, and professionalism, according to the schedules as required, at the building location(s) designated. VSA further ensures that all security work perfonned under this agreement shall be perfonned with the utmost regard for the security and safety of the assigned security officers, City staff, and general public and citizens. AMERICAN OWNED. AMERICAN MANAGED. 11 Background Checks VSA will conduct federal and statewide criminal history and sex offender background checks on all VSA personnel scheduled to work on a City purchase order prior to begimring work and during the term of the purchase order. VSA will thoroughly investigate the background of each applicant for employment and will not assign any employee who has been convicted of a felony or crime involving moral turpitude or any inappropriate relationship with a child. VSA certifies to the City that before beginning work, and at no less than an annual basis thereafter, that criminal history record information is obtained, thereby assuring the City that VSA personnel are continually authorized to be employed as Security Officers in the State of Colorado. VSA will assume all expenses associated with background checks and immediately remove any VSA employee or agent convicted of said offenses. Drug-Free Workplace Policy and Testing VSA is committed to enforcing a zero tolerance, drug free workplace and conducts periodic comprehensive drug and alcohol testing on all employees utilizing ChemScreen, a nationwide drug and alcohol screening company (please see enclosed brochures). The unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance is prohibited in VSA workplaces. A single violation of such prohibition will result in the offending individual being removed from the job-site and recommendation of participation in an approved drug abuse assistance or rehabilitation program, and/or reporting to the civil authorities for criminal prosecution. All employees will abide by the rules of this program, and will notify the employer in writing of the employee's conviction under a criminal drug statute for a violation occurring in the workplace no later than five (5) days after such conviction. VSA's ongoing drug-free awareness training program includes the following: Classroom and Meeting Discussions (Mandatory Participation): � The dangers of drug abuse in the workplace. � Distribution and discussion of VSA's policy of maintaining a drug-free workplace. � Any available drug counseling, rehabilitation, and employee assistance programs. AMERICAN OWNED. §§§� AMERICAN MANAGED. 12 >- The penalties that may be imposed upon employees for drug abuse violations occurring in the workplace. >- Intervention Procedures-Employee and Supervisor >- Identification-Signs and Symptoms >- Corrective actions >- >- Legal Personnel or criminal actions-actions. program enforcement, disciplinary options, and employee assistance. >- Disciplinary actions up to and including termination. >- Drug abuse or rehabilitation program. Management and Contingency Plan VSA has an extremely well-versed and experienced management staff that is able to respond to any security/investigative need or concern. Should it be determined that, at any time, an assigned Security Officer is unable to perform in accordance with the service requirements or to communicate effectively, VSA will immediately remove that individual at no extra cost to the City. VSA respects the City's right to remove and replace any Security Officer or staff who, in the City's sole discretion, is not performing satisfactorily according to specifications or the City's Security Officer Procedures. VSA will also insure that this officer will not be reassigned unless authorized by the City. If requested, VSA will supply the necessary additional Security Officer(s) as a replacement at no additional cost to the City. Additionally, we respect the City's right to conduct personal interviews of any or all potential VSA employees prior to selection and will not hold the City liable for any costs incurred by VSA in connection with such interviews or the submission of any response. Backup workforce planning is of fundamental importance to VSA. There is a difference between the 'main' workforce plan and that for contingency. A contingency plan is put to action when something beyond the control of an organization happens-a situation over and above those mentioned in our general/main workforce plan. A contingency plan is generally a stop-gap plan to stem the adverse flow of events until the situation is stabilized. VSA's backup plan identifies a 'pivot' for each key employee. The pivot is an individual who can shoulder another's responsibility as and when required. Such planning is one of the more efficient ways of facing any eventuality. Correct hiring and periodic reviews of the plan are two of the most important sub-processes of this plan. In addition, training, mentoring, and multitasking are some essential components that facilitate these procedures. Decentralization also affords flexibility, allowing VSA to meet all contingencies on ground. When choosing a method of backup, VSA has made sure the system is easy to execute to make frequent backups. As VSA continues to evolve, we constantly change/update the original plan. To maximize availability of qualified personnel, VSA will maintain adequate Security Officers at all times to include specifically designated backup and relief persomlel as deemed necessary; these backup, on-call Security Officers (Floaters) will be used to cover assigned Officers who AMERICAN OWNED. AMERICAN MANAGED. 13 take time off for vacations, are under the Family Leave Act, or experience lmexpected illness. On-Call personnel will be given part-time schedules to work the scheduled days off for the full time Officers, who will also insure that floaters remain proficient with the orders and duties required of each security post. VSA is continuously active in pre-recruiting and qualifying efforts to address all unforeseen circumstances and situations. Most organizations fail to optimize their use of the existing talent pool and constantly search for new employees, thus increasing their own costs. Similarly, a lack of adequate workforce training may render futility despite a well developed plan. VSA not only looks at what is needed, but also what might be needed. We have the right amount of people-power and are adequately trained to deliver in a crisis, as we maintain sufficient Security Officer personnel to meet the City's needs during both specified work hours and emergency situations. Should an emergency occur, management is willing to relocate at a short notice to cover any positions as needed. VSA's alert and responsive management always has its ear to the ground-an indispensable practice that facilitates the overall composition and execution of fluid customer service. VSA will provide the specified service requirements in accordance with all federal, state, and local applicable laws, standards, and regulations necessary to perform the services as delineated in the bid specification. VSA is in good financial standing, not in any fonn of bankruptcy, and current in payment of all taxes and fees such as state franchise fees. VSA has a dedicated resource planning function that constantly monitors the inflow and capacity of the workforce. Rather than focusing on addressing only short-term aims, we are proactive and work judiciously for the future to ensure that the regular flow of business is not affected. Uniforms and Equipment In accordance with bid specifications, VSA will furnish Security Officers with a sufficient quantity of standard, custom-fit uniforms. All necessary equipment will also be provided including pepper spray and baton. All uniforms shall have prior approval by the City and be in good condition, clean, pressed, and well-maintained for suitable image and appearance. Shoes will be properly shined. VSA will be responsible for all costs and will ensure that uniforms are worn by its Security Officers at all times while on duty. Since personal hygiene and neatness are of prime importance, all Security Officers will present a clean, well-groomed, and professional appearance at all times while on duty. VSA will also provide seasonal uniforms and weather-appropriate protective clothing necessary to support continuous performance of contract requirements. In addition, pending approval from the City, VSA will provide the Site AMERICAN OWNED. AMERICAN MANAGED. 14 Supervisors with a Nextel-type, push-to-talk phone and a two-way radio in the event that cell phone coverage is interrupted, as witnessed during the 9/11101 terrorist attacks. VSA Utilizes: XTS 5000 Portable Motorola Radios VHF programmable 25-station compatible LG Optimus VSA has a contract with Sprint to provide cellular phone and instant 4G Services. Training Program It is VSA's goal to 100% employ military and domestic law enforcement Veterans who have received the best training available. While men and women from the strongest Military power in the world are innately skilled in the security field, VSA recognizes that even Military personnel need to be specifically trained to our industry. All assigned Security Officers will be in compliance with the required training standards set forth by the State of Colorado as well as maintain a current, valid license. VSA's Management Team's extensive experience is illustrated by its use of vendors that support the security industry, such as the Professional Security Training Network (PSTN), a company which provides online security training, and Valiant Workforce Management, the largest workforce management company of the entire security industry. Our decades of experience have taught us to efficiently and effectively utilize vendors that act as partners and assist us in providing well trained, competent Officers for our clients. In addition to State-mandated and site-specific training, VSA will provide appropriate training and ongoing on-the-job training to all staff to ensure that its personnel are performing in strict accordance with the terms and conditions of this contract. All such training, including refresher training, will be at the expense of VSA, who will retain responsibility for training all Security Officers in security procedures, techniques, and familiarization of assigned duties. VSA will ensure personnel are suitably trained on proper security and patrol procedures. AMERICAN OWNEO. AMERICAN MANAGED. 15 VSA Security Officers will receive training in search techniques, facility layout, and report writing. Written proof of training will be made available upon request as well as related record documentation. Systematic training for personnel who are assigned to support the contract will consist of sub-areas to include, but not limited to: Basic, Intennediate, and Advanced procedures. VSA will focus primarily on the following areas: ./ Duty Knowledge ./ Skills Training ./ Lateral Training ./ Incident/Report Writing All VSA Officers under this contract will be certified. VSA's plan to accomplish this task is to designate certified school instructors who would utilize the weekends to conduct two 12-hour classes. Moreover, VSA provides all Security Officers with comprehensive training to effectively handle a broad spectrum of situations and emergencies. All Security Officers will receive VSA provided training comprehensive enough to effectively deal with: Beyond meeting State and County Safety training requirements, VSA conducts in-house training using PSTN online testing programs, specifically designed for the security industry. Following each seminar topic is a test, for which each applicant must receive a passing grade to be considered for employment. All VSA Officers undergo a minimum of 16 hours covering the following topics: � Asset Protection and Security � Civil Law and Civil Liability � Communications � Criminal Law and Criminal Liability � Emergency Situations � Ethics, Deportment and Professional Conduct � Fire Protection and Life Safety � Human and Public Relations � Investigations � Patrols and Fixed Posts AMERICAN OWNED. §§iE� AMERICAN MANAGED. � Physical Security and Crime Prevention � Report Writing 16 In addition to the above Basic Training, VSA Supervisors must undergo an additional 8 hours (for a total of 24) of training focusing on the following topics: � Behavior and Motivation � Career Development Opportunities � Counseling and Sexual Harassment � Customer Service as a Security Function � Discrimination and Affinnative Action � Effective Communication � Emergency Preparedness and Crisis Management � Employee Perfonnance Evaluations � Handling Multiple Priorities � Leadership Principles � Principles of Leadership, Part 1 � Principles of Leadership, Part 2 � Professional Standards � Security's Role in Reducing Business Risk � Sexual Harassment � Substance Abuse � Supervisor Communication � Time Management Training is administered, monitored, and graded by PSTN, which offers a comprehensive, state of-the-art video/web-based training service designed exclusively to help security management meet the growing challenges facing organizations today. Due to busy schedules, Security Officers can complete training from either at home or at our offices. This works especially well for part-time Officers, who may have other jobs and may be limited on time. PSTN delivers the critical infonnation on which personnel rely to work more efficiently and respond to potential threats. PSTN supports thousands of Security Officers across the country, providing basic security training, in-service training, management and supervisory training, and safety programs. All Officers and supervisors will sign in to complete monthly on-the-job training. VSA is also enrolled in the PSTN Training Subscription, which includes the monthly training program and courseware delivered to this site, as well as 24-hour access to their Training on Demand (TOD) library. As a subscriber, VSA is entitled to borrow and exchange up to three titles from their video lending library. A PSTN subscription equips VSA's security team with continuous in-service training in the most efficient and cost-effective way. For more infonnation, please see the Professional Security Training Network's website: www.pstn.com. For your convenience, we have included PSTN brochures. Both formal and infonnal on-the-job-training (OTJ), updated quarterly, will facilitate continuous improvement and address any negative trends. Corrective actions will consist of documenting AMERICAN OWNED. AMERICAN MANAGED. 17 negative trends and applying additional training to ensure that VSA Personnel understand each task breakdown and overall mission. Upon request, Security Officers and Site Supervisors will undergo a minimum of eight (8) hours of job-specific on-site training, with a person designated by the City at VSA's expense and prior to the assumption of Security Officer responsibilities. VSA will ensure that all Supervisors and Security Officers are thoroughly familiar with all applicable rules, regulations, and procedures before they are allowed to staff any post at any of the City's facilities. All personnel will adhere to the mles and regulations without exception. In addition to PSTN training, VSA will re-train all Officers through a refresher course taught by a certified state licensed training instructor. VSA feels that a refresher training course is beneficial and advantageous to our clients. All Officers will receive this extra 4-6 hours of in classroom training in addition to all other training. Less than Lethal Technology Training Procedures Security Officers are often on the front lines when it comes to dealing with angry, aggressive, and/or violent people. While the primary objective of every Security Officer is to be a passive, yet visual, deterrent against criminal activity, in some cases, an Officer is forced to react to an aggressive individual. This might include intervening physically in a threatening situation to protect oneself or others. While a Security Officer should avoid physical action against an individual whenever possible, in certain situations, taking appropriate measures is unavoidable. In these situations, it is imperative that the Officer understands the parameters in which he or she must operate. Officers must utilize specific tactics that can be implemented in conjunction with a "Reasonable Officer Response" model. This model uses the widely accepted premise and practice of progressive application of force in response to the level of compliance by the individual to be controlled. Through VSA and PSTN's Less than Lethal Technology Training Procedures, Security Officers are provided with vital information about how to be assertive, without being rude, when dealing with irate or violent people. All Security Officers will complete a l2-part active-learning system that prepares them to excel on the job. This series includes engaging, up-to-date lessons concerning safety and security methods, emergency preparedness, effective communications, report writing, ethical conduct, and many other critical topics. The courses provide timely, topical training to satisfy training mandates including state, federal, and in-service requirements. Security Officers will receive extensive training in field-tested techniques on how to plan a security program, how to implement and utilize the program, and how to evaluate its effectiveness. They will learn effective enforcement techniques using interpersonal skills, presence, and communication skills in addition to understanding the "ask, tell, make" concept as well as other major aspects of enforcement. TRAINING TOPICS INCLUDE: *Legal restrictions and arrest and restraint of persons *Detection, control, and the reporting of incidents involving violence, criminal activity, and fires AMERICAN OWNED. AMERICAN MANAGED. *CPR and first aid training along with a certification from the American Heart Association *Disaster response plans and evacuations *Radio procedures for communication *Prohibitions on the use of personal cell phones while on duty *Prohibitions on the use of music devices while on duty *First on Scene: CPR, Choking, and AED *Handling an Irate Individual *Use of Force Spectmm *Principles of Controlling Resistance * Advanced Control Tactics *Principles of Triangulation *Reaction Time Principles *Method of Application *Components of Acceptability 18 Training will discuss and demonstrate proper use of verbal techniques to reduce potential conflicts, such as emphasizing the vocal tone, pace, pitch, and modulation of the Security Officer's voice. "Verbal Judo" is one of an Officer's most effective options for defusing aggressive behavior. Training will demonstrate the art of mediation and emphasize the importance of harmony between thought and speech. Instmction also includes proxemics, body language, and facial expressions, as well as basic blocking techniques, distraction techniques, and relative positioning. Routine and emergency procedures, including using an aggressor's balance, speed, energy, and implementation of pressure points to control violent behavior, receive particular attention. Properly applied, these procedures can be used to control aggressive individuals without causing physical harm. VSA's Training Procedures help Security Officers understand the various elements of access control and their contribution to this effort. Through continuous, performance-focused training, VSA will equip the security team with the knowledge and skills they need to perform efficiently, effectively, responsibly, and professionally. Certificates of completion are provided to individual Security Officers, who successfully complete prescribed courses of study. A record of the certificate is maintained in the PSTN database, and recap information is available to customers upon request. Taken together, VSA will provide the City with a well-trained, motivated, and powerful safeguard. Valiant Technology As previously stated, VSA utilizes alongside PSTN the scheduling/management services of Valiant, which brings web-based, real-time automation through a centralized database III accordance with every phase of companies' workforce management lifecycles. Valiant applies comprehensive solutions that substantially reduce costs, increase efficiency, and streamline security operations. AMERICAN OWNED. AMERICAN MANAGED. 19 Because this program is 24-7 and web-based, VSA Supervisors have continuous access-even through their iPhones. All Officers call in from their posts by the call-in number (verified by caller ID) or with their two-way radio. From dynamic scheduling and time and attendance to payroll and human resources, Valiant uses patent pending technology and advanced biometrics to power a seamless, fully-automated management system-all in real-time. If an Officer neglects to clock in within five minutes after a shift's start, an alarm is sent to his or her Supervisor's iPhone. This system also enables VSA to send Officers messages to update necessary information such as post orders and ensuring compliance with requisite training and certifications. When Officers check in for shifts on their cellular phone, they will hear any messages their Supervisors wish to relay; in fact, they cannot even log in without listening to the messages. All messages are time-stamped to confinn that Officers heard the Supervisor's directive(s). Additional benefits of this system include obsolete expensive employee badges, time cards, and timesheets, thus saving between $5 and $9 per badge in hard costs alone; elimination of unauthorized overtime, extended breaks, early departures, late arrivals and more; and buddy-punching becomes obsolete. Further, by utilizing the Valiant system, any City Designee looking to conduct audits will have access to most of the records they need online. Valiant's amazing technology allows Officers to go online via cellular phone or computer to check their schedules and payroll at anytime. Not only does this add to system efficiency, but also significantly decreases traditional paperwork-related errors/malfunctions. Valiant's online scheduling system provides the ability for our clients to log in and view their site scheduling, which Officers are covering shifts, and that their posts are properly covered. Clients are restricted to view only their own site's schedule. For more information on Valiant, please see their website: www.valiant.com. For your convenience, we have included brochures. Employee Retention Program and Benefits To distinguish VSA from other security staffing corporations, we provide a unique business model that values high security employee retention rates. As a vastly experienced governmental security contractor, VSA prides itself in employing individuals who possess only the highest levels of decorum and integrity, as we understand the importance of compensating these highly trained security personnel so that we are successful in our retention program through fortifying employee development. As part of our retention policy, we have returned to the root question of why an individual would terminate prematurely. We take strategic steps to ensure that each new hire completes the telUl of their assignment. We have designed our recruiting methodology to include the interview/hiring process and utilizing a recruiter's applicant screening checklist. The checklist questions are geared toward determining whether a candidate has similar past employment experience and whether he or she fully understands the position and its envirorunent. Additionally, part of our retention policy involves conducting pre-exit interviews with those employees who have submitted resignation notices. Upon receiving a resignation notice, VSA will contact the AMERICAN OWNED. AMERICAN MANAGED. 20 employee. This procedure has been particularly successful in solving many issues, often resulting in rescinded resignations, a lower resignation rate, and thus lower tum-over. Our Retention Plan also includes competitive wages, superb benefit packages, performance awards, and substantive financial incentives to VSA employees who refer qualified Security Officers. VSA has exhaustively researched the area of medical benefits, which includes Traditional (medical, dental, and supplemental insurance) and Non-Traditional benefits (Health & Welfare Flex spend programs). We regularly surpass our competitors in the region of health and welfare benefits. Regarding Non-Traditional benefits, VSA utilizes the dynamic AXIS FlexAccount, an employer-funded Health Reimbursement Account linked to a debit MasterCard® and specifically designed for the governmental prevailing wage market. The FlexAccount reimburses Security Officers for health-related expenses such as deductibles, co-payments, and coinsurance amounts that an Officer may be required to pay, as well as reimbursement of other medical expenses covered by this plan. VSA funds Officers' FlexAccount with an hourly contribution, which accrues on a monthly basis. Officers may readily use these funds to pay for health-related expenses for either themselves or eligible family members throughout the plan year. Furthermore, VSA believes that our employees are the backbone to making us a company that provides second-to-none services to our clients. VSA not only employs the highest caliber of employees, but also takes great strides to formally recognize and build up these superior employees who take the initiative to go above and beyond in the performance of their duties. In terms of our Employee Recognition Program, VSA awards and compensates our employees for both individualism and team-building efforts. Employees are awarded and formally recognized through steady promotions, increased responsibility, merit pay raises, incentive bonus programs, and paid time away from work. VSA does not relay any cost to our customer, as this is our philosophy and added value benefit in providing contracted services to our clients. Examples • • • • Attendance Employee Safety Customer of service of VSA the month Employee • • Recognition: • Honoring Outstanding Productivity separating achievements employees Establishing and Maintaining a Successful Partnership with the City VSA is committed to establishing and maintaining a collaborative working relationship and successful partnership with the City for the planning, provision, and implementation of comprehensive, quality Security Services for the City. Specifically, we will place particular emphasis on the prudent use of qualified staff and a partnership approach to the retention of these security personnel and will demonstrate a firm understanding and familiarity of all contract AMERICAN OWNED. AMERICAN MANAGED. 21 requirements. Upon award, VSA key personnel will schedule an in-person meeting with City representatives responsible for overseeing and maintaining this contract. At this meeting, VSA will introduce and welcome any suggestions regarding how to successfully service and provide the highest quality of security services to City Contract Officers, who will have access to a VSA representative at anytime. As stated earlier, VSA's mission is to provide the City with reliable, first-rate, and cost-efficient comprehensive Security Services. We cultivate mutual respect not only within our team, but also with our clients and their respective customers. Likewise, VSA is committed to understanding the systems that the City currently uses, or will be using, and to encourage open communication, thereby ensuring that all security services meet the City's specified requirements. We recognize that Security Officers make a significant impression and impact on facility staff, visitors, and general public and citizens. Accordingly, VSA personnel will maintain the most resolute professional standards in perfonnance, appearance, and conduct as befitting of leaders because, taken together, client security and safety are our number one priorities. VSA further recognizes that a crucial factor in developing a productive and successful collaborative relationship with the City is to link VSA's capacity development efforts to the missions, strategies, and values of the City so as to secure and advance exceptional security staffing perfonnance. The City and VSA share complementary objectives and long-tenn goals that converge on the provision, implementation, and retention of qualified and proficient Security Officers. As such, VSA underscores several core elements for a successful partnership with the City in tenns of a clear purpose and intent with respect to primary staffing and perfonnance goals of the City; a clear division of roles, responsibilities, and accountability; direct modes of communication; flexibility to respond to changing circumstances and incorporate new infonnation and experiences that become available over time; openness to learning and change to promote an environment of mutual trust and rapport; and continuity and persistence to facilitate implementation and retention efforts as reflected through systematic monitoring and evaluation. Accordance with Bid Specifications In accordance with bid specifications, VSA has full knowledge of the scope, nature, quantity and quality of work to be perfonned, the detailed requirements of this project, and the conditions under which the work is to be perfonned. VSA will not assign, sell, or otherwise transfer its interest in the contract award, or any part thereof, without prior written consent from the City. VSA is thoroughly familiar with all federal, state, and other laws, ordinances, orders, rules, and regulations that may in any way affect the delivery of perfonnance of any security services. VSA is fully licensed to engage in the business of providing commercial security services to corporations and municipalities in the State of Colorado and is insured in accordance with all applicable State and local laws governing security services. Any licenses or pennits required to perform the work specified will be at VSA's expense. A copy will be submitted to the City upon request. VSA will furnish the City such additional infonnation as it reasonably requires. AMERICAN OWNED. AMERICAN MANAGED. 22 Upon award, VSA will: ./ Provide security services for the City of Fort Collins Parking Structures . ./ Provide the proper supervision for each officer assigned to duty, the specific number of:officers, their prinCipal posts, and hours of duty . ./ Ensure that VSA's employees, while on City property, shall be properly dressed, neatly groomed, and conduct himself/herself in a manner that is consistent with the professional stand�rds set by the City and its employees . ./ Procure and maintain all insurance requirements as outlined and delineated in this bid: ./ Show evidence of such insurance in the form of certificate(s) of insurance prior to conttact award . ./ Purchase all licenses necessary for the conduct of these operations and pay all applicable local, state, and federal taxes . ./ Provide relief personnel as necessary to ensure that each assignment is performed daily as per Contract specifications, regardless of employee absenteeism . ./ Supply all materials and workmanship required for the work order to furnish a complete and functional job for the City to meet the conditions of this agreement. ./ Ensure that VSA's employees comply with all safety and security standards and other regulations set forth by the City for performing security officer services at the parking facilities . ./ Maintain proper safeguards and assume legal responsibility and any risks its personnel'may assume in performing security officer services under this agreement. ./ Adhere strictly to all other Contract terms, conditions, and requirements by conforming to all orders, directions, and requirements of the City by continually monitoring and inspectillg all work performed to ensure a consistently superior level of service to the satisfaction of the City. 2. transition categories, needs, and strategy 3. Develop the City's Workforce Transition Strategy document an integral part of communicating changes, identifying new roles, and aiding the transition. continuity, and the need to implement any needed correction/change. Develop an outline for a focused strategy addressiug the specific security operations needed; document will be prepared to include policies, procedures, definitions, and transition philosophy award date . 15 days from award date AMERICAN OWNED. �� AMERICAN MANAGED. Operations Management Vice President Operations Management 23 4. Identify and Ensure compliance with all insurance, Initial Employee Quality implement employee permit and licensing requirements. Orientation Assurance training, screening, Within 15 days from Manager and equipment needs award date 4.1 Complete roles Using appropriate post orders and qualified Initial Employee Proj.ect worksheets for these personnel, VSA will define assignment Orientation; when Manager employees duties, limitations, and responsibilities. necessary for promotion, demotion, or tennination 4.2 Complete Utilizing the VSA Policy Letter and Initial Employee Project training worksheet Curriculum Handbook, employees will Orientation, as required Manager for these employees acknowledge and commit to all requirements. 4.3 Complete As identified by City management, all Initial Employee Project security profile requirements to assume duties at the City Orientation, as required Manager forms will be complied with fully. 5.0 Acquisition and VSA corporate management will ensure that Delivered NLT 3 weeks Vice President! delivery of all equipment and supplies are ordered, prior to award start Operations equipment delivered, and inventoried. Various methods date. Management of guaranteed vendor delivery service used 6.0 Provide Ensure all required training and any As required Project refresher/remedial discrepancies are identified and addressed Manager training necessary to on schedule with compliance standards. correct discrepancies 7.0 Continuing O.T.J. Cross Training. As needed Site Supervisor training 8.0 Prepare reports Reports from these tracking tools will Recommend on a Site Supervisor and administrative provide important information to VSA monthly basis requirements for Corporate Management concerning how beginning 90 days after City leadership VSA meets business case targets. award date AMERICAN OWNED. � AMERICAN MANAGED. 24 QUALITY CONTROL PROGRAM VSA will monitor and inspect all work perfo=ed to ensure a consistently superior level of service in compliance with Contract requirements. VSA has a comprehensive, well established Quality Assurance Plan (QAP) to ensure, with the highest degree of confidence, that work objectives will be achieved as planend and that items and processes will be perfo=ed in accordance with valid professional requirements and standards. This QAP framework was developed utilizing the principles of VSA Total Quality Management (TQM) philosophy and culture of continuous improvement with an emphasis on meeting and exceeding Contract perfo=ance requirements. In particular, TQM envisions Quality Control as the responsibility of every VSA employee; therefore, every employee is charged with successfully completing his/her duties while continuously searching for, and recommending ways to, improve existing processes. Experience has proven that this approach ensures employee accountability; improves task efficiencies; increases customer satisfaction; and promotes cost control on a contract-wide basis. Activities affecting quality will be plmmed and documented to achieve a systematic approach to all tasks. Planinng includes consideration of such items as mission objectives, budget, perfo=ance objectives, acceptance criteria, risk analysis, and regulatory compliance requirements. In accordance with the Contract timeframe, planning documents (e.g., work plans, QA project plans, and administrative procedures) will be completed at the beginning of this project and be consistent with the schedule for accomplishing these activities. Project-specific planning documents are developed as tailored specifically to the requirements of this QA Program and other pertinent contract requirements. Similarly, planning documents will utilize a common vocabulary consistent with the work perfo=ed, and all key te=inology will be clearly defined. VSA senior management retains the primary responsibility for the scope and implementation of this QA Program. However, each individual employed by VSA is responsible for achieving and maintaining the desired quality of his or her assigned activities. VSA management promotes quality objectives and continuous improvement in job perfo=ance through the principles and procedures outlined herein. VSA respects the City's right to review the credentials and qualifications of any VSA personnel providing services pursuant to this Contract, and to instruct VSA not to use for such purposes any individual who is detennined to be unqualified to perform the requisite services. Monitoring and Inspection Methods The types of inspections to be utilized by VSA to ensure Quality Control include the following: A. Plamled (Routine) Inspections: Used to evaluate tasks or perfonnance processes. AMERICAN OWNED. AMERICAN MANAGED. 25 B. Unscheduled INo-Notice),Inspections: Used to supplement planned inspections and effective in evaluating work of a routine or repetitive nature (e.g., entry control inspections, post observations, and log entries made by VSA personnel for accuracy and completeness). C. Random Sampling: Used to evaluate a portion of a task to estimate overall performance (e.g., post briefings requests, training verification compliance and equipment checks). Quality Assurance Training Plan As noted previously, VSA Corporate Quality Control personnel will provide training in procedures to VSA personnel assigned to the support contract. Training will consist of sub-areas to include but not limited to: Basic, Intermediate, and Advanced procedures. Formal and informal (on-the-job-training) will facilitate continuous improvement and rectify any negative trends. Remedial actions will consist of identifying and documenting negative trends and implementing suitable, additional training to ensure VSA Personnel understand each task breakdown and overall mission. VSA will focus primarily on Duty Knowledge, Skills Training, Lateral Training, and Report Writing. Reports A wide variety of logs, records, and reports will be in use throughout the support effort. They are designed to be customized paper trails for maintaining accountability within individual areas of concern; as such, they play an important role in the Quality Control of operations. Thcse logs will be monitored by the Quality Control/Contract Officers to determine their accuracy, evaluate them for modification, or determine their continued need. Recommendations will be discussed with the individual support personnel. Information, Documentation, and Records Maintenance Each employee action will be entered into a database. Using this method will provide essential trend analysis and evaluation notes relating to compliance tracking and assurance. Accurate records maintenance will be used for trending, tracking, counseling, and making VSA personnel aware of any discrepancy while providing the tools to ensure and enhance compliance, proficiency, and overall improved performance on this Contract. AMERICAN OWNED. AMERICAN MANAGED. 26 REFERENCES AND RELEVANT EXPERIENCE VSA's ownership and top management staff have over 80 combined years of providing both Armed and Unanned security service. Below, we list relevant references, whose requirements were similar to those of this bid specification. Our references not only attest to VSA's vast experience in the security industry, but they also underscore the Management Team's decades of experience executing of contracts of this size and scope as well as those that far exceed it. Please feel free to contact them to substantiate that VSA is a company of its word. City ofFort Collins (4/1/1 0-4/1 0/1 5) Mr. James B. 0 'Neill II, CPPO 215 N Mason Street, 2nd Floor Fort Collins, CO 80522 (970) 221-6775 joneill@fcgov.com VSA provides unifonned, anned Security Officers to the Fort Collins Police Department. Officers are assigned to the lobby to direct all incoming pedestrian traffic to other portions of the facility and to answer questions. Officers are responsible for the electronic security of Police Services and granting and directing electronic access to the city's officers, visitors, and customers. VSA Security Officers also monitor the building's security system and cameras to keep surveillance over Police Officers with prisoners in the sally port, booking, and lock-up areas, as well as report any suspicious activities to the Communications Center. In addition, assigned Officers are responsible for answering an internal business line as well as non emergency phone calls from the public and taking reports over the phone or in person. It is not uncommon for the assigned Officers to take a report from a victim at the desk while answering the telephone. The Officers also assist with scheduling and perfonning Vehicle Identification Number checks for the Police Department. Texas Department of Transportation (4/16/10-4/10/1 5) Mr. Walter Hambrick, District Vegetation Manager Houston District Buildings 71 00 Washington Ave Houston, TX 77251-1386 (281) 686-9874 whambri@dot.state. tx. us VSA's contract with the Texas Department of Transportation (TX DOT) totals over 400 man hours per week for uniformed, unarmed security and patrol services. VSA assigned Officers utilize random intervals to patrol the interior and exterior of TX DOT buildings and grounds to ensure all doors and gates are properly locked and unlocked as requested at specific times as well as observe and inspect state vehicles to insure they are properly locked. Officers assigned to AMERICAN OWNED. AMERICAN MANAGED. ==== 27 entry control duties insure all company employees have identification cards displayed before they are pennitted to enter; all visitors must be announced, identification checked, signed in, issued a temporary identification badge, and escorted by the individual with whom they are meeting. Officers also randomly inspect the packages, boxes, and containers to ensure state property is not removed by unauthorized personnel. The lobby security officer receives all incoming mail, packages, and overnight express mail and contacts the appropriate TX DOT representative. VSA Patrol Officers make random building patrols in marked patrol vehicles during off-hours to insure that all doors, gates, and windows are properly secured, and the exterior is inspected for damage, graffiti, security lights that are not working, and suspicious vehicles and activities. All parked State vehicles are individually inspected to insure that they are properly locked and no equipment is left in the vehicle. All vehicles are noted and documented in the Daily Security Report, and any discrepancies or hazardous conditions are immediately reported to the 24-Hour Dispatching Center On-Duty Supervisor. TX DOT may have contractors and subcontractors working on special projects which may require our officers to monitor their activities while working on these projects. Anned or Unanned Security Officers may be assigned to provide additional coverage on an emergency basis in the event of a natural disaster, act of terrorism, or other catastrophic event whereby we are required to have our officers on duty within four hours after receiving notification. Federal Bureau of Prisons, Federal Correctional Institution (FCn (01108/201 1- Present) Ms. Delara Ivins, Supervisory Contract Specialist Federal Correctional Institution P.D. Box 9500 Texarkana, TX 75505 (903) 223-4421 divins@bop.gov Upon request from either the FCl's Captain or designee (Operations Lieutenant), VSA assigns unifonned, Unanned Officers to secure, supervise, and directly observe federal prisoners at the local medical hospital designated by the Health Services Administrator for the protection and safekeeping of individuals held under the authority of the U.S. statute, including the detention of persons who are non-residents of the United States. VSA Officers secure custody of all federal prisoners from the time VSA accepts custody of the prisoners until they are properly removed from custody by an authorized federal official designated by the FCl. Assigned Officers also perfonn entry control of prison visitors and escort imnates according to all standards and procedures. Please see attached CPAR detailing VSA's excellence of service. AMERICAN OWNED. AMERICAN MANAGED. Travis County, Texas Ms. Nancy Barchus (512) 854-9764 Travis County Purchasing 314 W. 11th Street, Room 400 Austin, TX 78701 nancy. barchus@co.travis.lx.us 28 Anned Security Officers are assigned to patrol and fortify crime-prevention services for five office locations for the County: Domestic Relations Offices, Adult Probation Offices, Juvenile Probation Offices, Mental Health Offices, and the Counseling and Education Offices. Officers perfonn entry control duties, secure the building from fire and theft, and conduct alarm activity checks and final lock-up of the buildings. Officers also increase employee and visitor safety and welfare by patrolling the adjacent parking lots and common areas to investigate any disturbances, deter vandalism and other criminal activities, and insure that there are no unauthorized individuals loitering or engaged in illegal activity. AMERICAN OWNED. AMERICAN MANAGED. 29 CONCLUSION VSA is highly looking forward to working with the City. Upon award, VSA will rapidly employ superior quality Security Officers to meet the present needs of the City. We have thoroughly examined the bid specifications and have performed pre-selection and pre-recruiting for this assignment. In our pre-recruihnent for this assignment, we are very confident with the pay rates and our capacity to efficiently staff this job. As previously stated in our proposal, we will make every effort to retain qualified incumbents. In addition, we have conducted market research in your area and feel comfortable with the wages provided for the security officers. VSA will follow direction and guidance from the City's assigned liaison and site supervisors to provide prompt service that is due under this Contract and deliver services as per specifications while establishing and maintaining a respectful working relationship with the City's Police and Fire Departments. VSA recognizes the paramount importance of Security Officers earning this respect through reliable reports and incident documentation, sound observation and recording practices to aid in investigations, and rapid and balanced judgment in reactions to emergency or unpredictable situations-actions and behaviors affirming of VSA staffs reputation for honesty and integrity. VSA's mission statement is to hire 100% United States military and domestic law enforcement Veterans; these men and women already hold a distinct advantage in this industry. They have received the best training in the world from the United States Military. This training, combined with VSA's rigorous in-house training, guarantees the City of Fort Collins no less than the best trained Security Officers in the business. VSA President & CEO at the Start Up of our contractfor the Fort Collins Police Department. AMERICAN OWNED. AMERICAN MANAGED. Key Personnel Resumes GERALD A. GREGORY, PRESIDENT & COO OF VETS SECURING AMERICA BRINGS 30 YEARS OF SECURITy/INVESTIGATIONS AND PUBLIC LAW ENFORCEMENT EXPERIENCE. MR. GREGORY BEGAN HIS CAREER AS AN UNDERCOVER INVESTIGATOR IN NEW YORK CITY, AND PERFORMING STREET SURVEILLANCE OPERATIONS. TODAY, AS A LICENSED PRIVATE DETECTIVE AND SECURITY PROFESSIONAL, MR. GREGORY I-lAS EXTENSIVE EXPERIENCE IN BOTH PRIVATE AND PUBUC SECTORS IN THE INDUSTRY. MR. GREGORY'S WIDESPREAD CAPACITIES IN THE PRIVATE SECTOR INCLUDE OFFICER, INVESTIGATOR, SCHEDUUNG AND OPERATIONS MANAGER, BRANCH MANAGER, REGIONAL AND NATIONAL OPERATIONS DIRECTOR, VICE PRESIDENT, EXECUTIVE VICE PRESIDENT, PRESIDENT AND CHIEF EXECUTIVE OFFICER. IN THE PUBLIC LAW ENFORCEMENT SECTOR, HE SUCCESSFULLY COMPLETED HIS DUTY AS AN ESSEX COUNTY CONSTABLE, POUCE OFFICER, SERGEANT, LIEUTENANT, AND CAPTAIN OF A POLICE DEPARTMENT'S EMERGENCY MANAGEMENT DIVISION. SECURITY ! INVESTIGATIONS AND LA WENFORCEMENT KENNEDY & BRINKER INVESTIGATIONS, NEW YORK CITY UNDERCOVER INVESTIGATOR, 1978-1982 ASSIGNED AS A DEEP UNDERCOVER INVESTIGATOR POR A LARGE CORPORATION, MR. GREGORY DISCOVERED THAT THE CLIENT WAS BEING ATrACKED BY INTERNAL THEFTS THAT HAD ENORMOUS IMPACT ON B01TOM LINE. MR. GREGORY'S INVESTIGATIVE EFFORTS RESULTED IN THE APPREHENSION AND SUCCESSFUL PROSECUTION OF OVER 22 EMPLOYEES AND 5 NON-EMPLOYEES INVOLVED. THE OUTCOME OF THIS INVESTIGATION BROUGHT POSITIVE CHANGE, ENABLING THE CLIENT COMPANY TO REDUCE ITS LOSSES AND CREATE MORE EFFECTIVE POLICIES AND PROCEDURES TO PREVENT INTERNAL THEFT. MUTAL INVESTIGATIONS, NEW YORK CITY FIELD l'NVESTIGATOR, 1982-1983 EMPLOYED AS FIELD INVESTIGATOR, MR. GREGORY CONDUCTED SURVEILLANCES OF SUBJECTS SUSPECTED OF VARIOUS CRIMES, INVOVLING BOTH CRIMINAL AND CIVAL MATTERS. HIS SUCCESSFUL SURVEILLANCES EARNED HIM THE MOST DIFFICULT ASSIGNMENTS FROM CLIENTS. ARGUS SECURITY & INVESTIGATIONS, NEW JERSEY 1983-1986 SECURITY OFFICER AND FIELD rNVESTIGATOR DIRECTOR OF INVESTIGATIONS DIRECTOR OF OPERATIONS (SECURiTY AND INVESTIGATIVE DIVISION) BEGINNING HIS EMPLOYMENT AS A SECURITY OFFICER AND FIELD INVESTIGATOR, AT AN AVERAGE OF 80 HOURS PER WEEK, HE WORKED SIMULTANEOUSLY WITH BOTH THE UNIFORM AND INVESTIGATIVE DIVISIONS. DEDICATED AT HIS POSITIONS, WORKING EXTENDED HOURS AT MODEST PAY, MR. GREGORY WAS PROMOTED EVERY 6 MONTHS ON AVERAGE DURING HIS EMPLOYMENT. MR. GREGORY BECAME INVOLVED WlTH ALL ASPECTS OF SECURlTY & INVESTIGATIVE INDUSTRY AS HE DEVELOPED STRONG MANAGEMENT SKILLS. HE CREATED AND IMPLEMENTED NEW OPERATIONS PROCEDURES AND MARKETING PROGRAMS THAT RESULTED IN SIGNIFICANT INCREASE IN REVENUES FOR BOTH SECURITY & INVESTIGATIVE DIVISIONS. IN 1986, MR. GREGORY RESIGNED HIS POSlTlON AS THE DIRECTOR OF OPERATIONS, SEEKING TO ADVANCE HIS CAREER IN THE INDUSTRY AND ACCEPTED A POSITION WITH A FORTUNE 500 NATIONWIDE INVESTIGATIVE COMPANY. SAHLEN & ASSOCIA TES, EAST COAST USA INVESTIGATOR AND AREA MANAGER, 1986-1987 DISTRICT MANAGER, 1987 NATIONAL DIRECTOR OF UNDERCOVER OPERATIONS, 1988-1989 MR. GREGORY SUCCESSFULLY BROUGHT OVER $700,000 IN REVENUES WITHIN HIS FIRST YEAR AS AN INVESTIGATOR AND AREA MANAGER OF NEW JERSEY OFFICE. SHORTLY AFTER COMPLETING MANAGERS TRAINING PROGRAM WITH THE AGENCY, MR. GREGORY RECEIVED AREA MANAGER OF THE YEAR AWARD AMONG MORE THAN 30 AREA MANAGERS. HE WAS PROMOTED EARLY IN 1987 TO DISTRICT MANAGER IN CHARGE OF ALL BRANCH OFFICES LOCATED IN NEW JERSEY, NEW YORK CITY, AND LONG ISLAND, NY. UNDER HIS MANAGEMENT AND PROVEN MARKET1NG PROGRAMS, REVENUES IN ALL BRANCH OFFICES IMPROVED BY 50%. IN 1988, MR. GREGORY WAS PROMOTED TO THE NATIONAL DIRECTOR OF UNDERCOVER INVESTIGATIONS IN AL.L 52 OFFICES. HIS RESPONSIBILITIES INCLUDED ALL ASPECTS OF DIVISIONAL SALES, OPERATIONS, AND PROCUREMENT OF NEW REVENUE STREAMS. SERVICING OVER 45 CLIENTS WITH OVER 300 UNDERCOVER INVESTIGATORS WORKING VARIOUS ASSIGNMENTS THROUGHOUT THE UNITED STATES UNDER HIS MANAGEMENT, MR. GREGORY RECEIVED NUMEROUS LETTERS OF APPRECIATION FOR HIS DEDICATION TO SERVICE FROM BOTH HIS CLIENTS AND LAW ENFORCEMENT AGENCIES. EXECUTIVE SECURITY & INVESTIGATIVE SERVICE, NEW JERSEY 1989-1 992 VICE PRESIDENT OF INVESTIGATIONS EXECUTIVE VICE PRESIDENT OF OPERATIONS PRESIDENT INITIATING NEW MARKETING PROGRAMS AT THIS PREDOMINANTLY A UNIFORMED ARMED AND UNARMED SECURITY SERVICE AGENCY, MR. GREGORY GENERATED SUBSTANTIAL INCREASE IN REVENUES. WITHIN HIS FIRST YEAR OF EMPLOYMENT, MR. GREGORY WAS PROMOTED TO AN EXECUTIVE VICE PRESIDENT OVERSEEING BOTH THE INVESTIGATIVE AND UNIFORM SECURITY DIVISIONS. WITHIN THE FIRST 6 MONTHS OF SUCCESSFUL TENURE, REPORTING DIRECTLY TO THE PRESIDENT I CEO, HE WAS ASKED TO ASSUME THE DUTIES OF PRESIDENT. As THE PRESIDENT OF EXECUTIVE SECURITY & INVESTIGATIVE SERVICE, MR. GREGORY REDUCED EXPENSES, AND INCREASED SALES AND PROFITS. INTERNAL INTELLIGENCE SERVICE, EAST COAST, USA CHIEF EXECUTIVE OFFICER AND PRESIDENT, 1990- 2007 MR, GREGORY FOUNDED INTERNAL INTELLIGENCE SERVICE IN JUNE 1990, INITIALLY HANDLING ONLY INVESTIGATIVE ASSIGNMENTS WHILE HE WAS EMPLOYED AS A PRESIDENT, AFTER HIS RESIGNATION HE BEGAN IMPLEMENTING HIS EXPANSION PLAN OF HIS COMPANY'S SERVICES, IN ITS FIRST YEAR, MR, GREGORY ACHIEVED SALES OF $800,000 WHICH GREW TO OVER 30 MILLION IN 2003 WITH OVER 1200 EMPLOYEES, SPECIALIZING IN UNIFORMED SECURrry SERVICES FOR BOTH GOVERNMENT AND PRIVATE CLIENTS, INTERNAL INTELLIGENCE SERVICED AS BOTH THE PRIME AND SUBCONTRACTOR, ITS WIDE RANGE OF CLIENTS IN THE PUBLIC SECTOR INCLUDES UNIVERSITY CAMPUSES, PUBLIC HOUSING, PORT AUTHORITY, UTILITIES AND OTHER PUBLIC AUTHORITIES, AND LOCAL, STATE AND FEDERAL AGENCIES, IN THE PRIVATE SECTOR, ITS CLIENTS INCLUDE SHOPPING MALLS, RESIDENTIAL AND OFFICE COMPLEXES, CONSTRUCTION SITES, AND OTHER CORPORATE ENTITIES, As THE FOUNDER OF THIS AGENCY MR, GREGORY WAS RESPONSIBLE FOR ALL OF THE DAILY OPERATIONS OF OVER 30 MILLION IN ANNUAL REVENUES, ON NOVEMBER 29, 2007 ALL OF THE ASSETS OF INTERNAL INTELLIGENCE SERVICE WERE SOLD TO BEAU SECURITY & INVESTIGATIONS (DBA) BEAU DIETL & ASSOCIATES, MR, GREGORY WAS RETAINED TO CONTINUE TO LEAD INTERNAL INTELLIGENCE SERVICE A UNIFORM DIVISION OF BEAU DIETL & ASSOCIATES, Bt:AU SECURITY & INVESTIGATIVE SERVICE (DBA) BEAU DIETL & ASSOCIATES, NEW YORK CITY PRESIDENT OF .INTERNAL INTELLIGENCE SERVICE, A DIVISION OF BEAU DIETL & ASSOCIATES NOVEMBER, 2007 - NOVEMBER 2009 MR, GREGORY IMPLEMENTED MARKETING INITiATrVES AND MAINTAIN OPERATIONS TO ENSURE COMPLIANCE WITH CLIENTS OF THE DIVISION, IN ADDITION, HE WAS RESPONSIBLE FOR PROCUREMENT OF OPPORTUNITIES IN ORDER TO MAXIMIZE REVENUES FOR BOTH SECURITY & INVESTIGATIVE DIVISIONS. VETS SEClIRING AMERICA NATION WIDE SEClIlUTV & INVESTIGATIVE AGENCV FOUNDER AND PRESIDENT & COO OF VSA JULY 2008 - PRESENT MR, GREGORY STARTED VSA TO GIVE MEN AND WOMEN DECENT JOBS WHEN RETURNING HOME FROM THE WAR WHAT CLIENT WOULD NOT WANT TO HIRE THE BEST TRAINED MILATARY IN THE WORLD TO PROTECT THERE PEOPLE AND ASSETS AND GIVE BACK TO THOSE MEN AND WOMEN WHO BRAVLEY PROTECTED ALL AMERICANS. LANDMARK HISTORY MAKING ASSIGNMENTS PERFORMED BY GERALD A. GREGORY ASSIGNMENT 1 By JOSEPH F. SULLIVAN, SPECIAL TO THE NEW YORK TIMES Published: April 20, 1990 LEAD: A NEW JERSEY BUSfNESSMAN WHO SENT TNOUSANDS OF YOUNGSTERS DOOR-TO-DOOR SELLING CANDY IN 30 STATES FOR MORE THAN TWO DECADES WAS ARRESTEO TOOAY BY F.B.I. AGENTS ON CHARGES HE USED TERRORlST TACTICS TG ELIMINATE COMPETlT!ON. THE MAN, GERALD LYNN WINTERS, 49 YEARS OLD, WAS ARRESTED AT HIS HOME IN NORWOOD, WHILE FIVE OTHER MEMBERS OF rus ORGANIZATION WERE BEING ARRESTED IN PASSAIC, N.J., AND IN TEXAS, CALIFORNIA AND VIRGINIA. WARRANTS I·IAVE BEEN ISSUED FOR FOUR MORE DEFENDANTS IN NEW YORK, NEW JERSEY, CALIFORNIA AND NEVADA. THE GUARDING OF A FEDERAL PRISONER RELEASED UNDER T1-IE SUPERVISION OF THE FBI THE FBI DID NOT WANT TO SUPPLY THE SECURITY PERSONNEL NEEDED UNDER THE FEDERAL COURT ORDER. CONCERNED OF OPENING UP LEGAL ISSUES, THE FBI RELEASED MORE PRISONERS UNDER PHYSICAL GUARDED HOUSE ARREST AGAINST THE OBJECTION OF THE GOVERNMENT, HAVING THE TAX PAYER PAY FOR PERSONS THAT THE UNITED STATES DEPARTMENT OF JUSTICE AND THE FBI CONSIDERS A PUBLIC RISK TO SAFETY. THIS CASE BROUGHT GREAT MEDIA AHENTION AND MR. GREGORY WAS APPOINTED BY THE SPECIAL AGENT IN CHARGE OF THE FBI HANDLING THIS CASE AS THE LIAISON OFFICER BETWEEN HIS AGENCY AND THE FBI. WHILE ASSIGNED TO THE TASK FORCE, MR. GREGORY COMMUNICATED DAILY WITH THE FBI TO COORDINATE THE DETAIL. UNDER COURT ORDER OF A FEDERAL JUDGE, ASSIGNMENT 2 NEVER BEFORE IN THE UNITED STATES DID YOU HAVE A LOCAL GOVERNMENT AGENCY NAMLEY A TOWNSHIP IN SUSSEX COUNTY NEW JERSEY WERE YOU I·IAVE THE WHOLE POLlCE DEPARTMENT INVOLVED WITH A MATTER WITH THE COUNTY PROSCUTERS OFFICE IN SHORT A To\VN LEFT WITHOUT A POLICE DEPARTMENT SO THEY SEEK OUT BIDS TO SUPPLY THE RESIDENTS OF THIS TOWN, WITH ARMED SECURITY PATROL SERVICES TO HELP SERVE AND PROTECT nIlS COMMUNITY. Sussex Approves Use of Guanls to Replace Police Published: April 2 I. 1993 TO THE REPLACE BOROUGH LOCAL COUNCIL POLICE. HERE HAS A CONTRACT APPROVED WITH A SIX-EXECUTIVE MONTH TEST SECURITY OF THE USE OF OF TOTOWA, PRIVATE N.SECURITY J., APPROVED GUARDS MONDAY NIGHT. THE GUARDS WILL USE THE FORMER POLICE HEADQUARTERS AND WILL PATROL THE DOWNTOWN ON FOOT AND IN MARKED CARS, SAID GERALD GREGORY, EXECUTIVE SECURITY'S PRESIDENT. SUSSEX'S FOUR-MEMBER POLICE FORCE WAS DISBANDED IN MAY 1992, AFTER THE CHIEF AND ONE Of THE THREE PATROLMEN WERE INDICTED. THE PATROLMAN, MICHAEL CURCIO, WAS CHARGED WITH STEALING COCAINE THAT HAD BEEN STORED AS EVIDENCE, AND THE CHIEF, MARK V AN ENGELEN, WAS ACCUSED OF HELPING COVER UP THE CRIME. BOTH MEN ARE FIGHTING THE CHARGES. By ROBERT HANLEY, Iune 14. 1993 EXPERTS IN THE PRIVATE SECURITY FJELD SAY THEY BELIEVE TINY SUSSEX, ONLY THREE-QUARTERS OF A SQUARE MlLE, IS THE FIRST COMMUNITY IN THE COUNTRY TO DISBAND ITS REGULAR POLICE FGRCE AND THEN TAKE UNIFORMED SECURlTY GUARDS FROM THEIR USUAL DOMAIN OF MALLS AND PRIVATE OFFICE BUILDINGS AND USE THEM TO PATROL PUBLIC STREETS. MOST RESIDENTS AND MERCHANTS HERE SEEM PLEASED WITH THE GUARDS, ESPECIALLY LIEUTENANT READER'S TOWERING PRESENCE ON MAIN STREET. "IT'S BEEN A LOT QUIETER SINCE THEy'VE BEEN AROUND," SAID Gus OLSEN, WHO LIVES ABOVE A DIWO STORE ON MAIN STREET. "KIDS USED TO FIGHT WEEKENDS LIKE FROM 10 O'CLOCK UNTIL 3 IN THE MORNING. Now, NOTHING MUCH HAPPENS." EVERETT STORMS, THE TOWN BARBER, SAID: "MOST MERCHANTS WOULD LIKE REGULAR POLICE BACK. BUT I SUPPOSE THEy'RE BETTER THAN NOTHING." AN OFFlCAL STATEMENT BY THE JUDGE ASSIGNED TO THIS LEGAL ISSUE REPORTED BY LOCAL AND NATIONAL NEWS MEDIA. MATTER or A TOWNSHIP HIRING A PRIV ATE SECURITY AGENCY TO REPLACE A INCORPORATED GOVERNMENT TOWNSHIP WITHIN THE STATE OF NEW JERSEY II) JOSEPH F. Sr :U.IVAN, Pllb!i5ih�d: July ..11. 1993 Judge Stanton said the security company was "well above average" when compared to others in the state. MR. GREGORY RELlZING THE IMPORTANCE OF Ti-llS ASSIGNMENT AND NEVER BEING SHY IN GETTING HIS HANDS IN THE FIELD HE ASSIGNED HIMSELF TO WORK AS THE COMMANDING OFFlCER OF THIS DETAIL AS THE COMMANDER HE WORKED IN UNIFORM ARMED, AND PATROLED THE TOWNSHIP WITH HIS OFFICERS TO INSURE COMPLIANCE UNDER THE TERMS OF THE CONTRACT. THIS ASSIGNMENT BROUGHT NATIONAL INTREST AND MR. GREGORY WAS INTERVlED BY ALL OF THE MAJOR NEWS CENTERS INCLUDING INTERNATIONAL MEDIA, OUR SECURITY SERVICES TO TI-lIS TOWN WERE SUCCESFULL DURING THIS ASSIGNMENT THE TOWN SUFFERED NO PHlSICAL OR MONTERY LOSSES AND RECIVED POSTIVE FEEDBACK FROM ITS RESIDENTS AS TO SERVICES OF MR. GREGOR Y AND THE SERVICES OF HIS AGENCY PERSON ELL ASSIGNED TO PROTECT THE RESIDENTS. or WI-lILE THE EMPLOYED CEO IN JUNE AS 1990 THE PRESIDENT MR. GREGORY OF EXECUTIVE BECAME INVOLVED & INVESTIGATIVE WITH INTEfu'lAL SERVICE INTELLIGENCE AND WITH THE SERVICE PERMISSION INC. HANDLING SOLEY INVESTIGATIVE ASSIGNMENTS AS THE CHIEF EXECUTIVE OFFICER OF THIS NEW AGENCY MR. GREGORY OVERSAW THE DAlLY OPERATJONS OF THIS INVESTIGATIVE AGENCY AND WORK ON CLIENT DEVOLOPEMENT. WHILE STIl.L SUCCESFULLY RUNNING EXECUTIVE SECURITY & INVESTIGATIVE SERVICE. HOWEVER IN AUGUST 1993 MR. GREGORY DECIDED TO RESIGN HIS POSTION WITH EXECUTIVE SECURITY & INVESTIGATIVE SERVICE TO SPEND ALL HIS ATl'ENTION ON HIS COMPANY INTERNAL INTELLIGENCE SERVICE. AWARDS 1989: WAS LISTED IN WHO'S WHO IN LAW ENFORCEMENT PUBLISHED BY THE AMERICAN POLICE ACADEMY AND A COpy WAS FILED WITH THE UNITED STATES LIBRARY OF CONGRESS. 1991: WAS ISSUED A SPECIAL LETI'ER OF APPRICATION FROM SPECIAL AGENT IN CHARGE OF THE NEWARK NJ FBI FlELD OFFICE FOR HIS INVOLVEMENT WITH THE SUCCESFUL ARMED GUARDING OF GERALD WINTERS FEDRAL PRISONER ONDER STRICK HOUSE ARRESST. I 1998: RECEIVED THE NATIONAL LEADERSHIP AWARD FROM THE NATIONAL REPUBLICAN REPUBLIC CONGRESSINAL COMMITTEE AND WAS APPOINTED HONORAY CO-CHAIRMAN OF THE BUSSINES ADVISORY COUNCIL. 1999: RECEIVED BUSSINESMAN OF THE YEAR AWARD BY THE NATIONAL REPUBLIC COlV1lvllTTEE. LISTED IN USA TODAY. 2003: WAS AWARDED THE REPUBLICAN SENATORIAL MEDAL OF FREEDOM THE HIGHEST HONOR THE REPUBLICAN MEMBER OF THE US SENATE CAN BESTOW. MR. GERALD A. GREGORY ALSO RECEIVED OVER 100 LElTERS OF APPRECIATION FROM BOTH TI-lE PUBLIC AND PRIVATE CLIENTS THAT HE HAS SERVED VETS SECURING AMERICA, INC. AUGUST 2008 to Present EXECUTIVE • Review VICE and complete PRESIDENT local government bid specifications for professional • • • • • Manage Oversee Administrate Prepare Administrate security/various office investigative and monitor contracts, all and status state operational recmitment positions. and reports insure federal for compliance field contract department, compliances staff administrators, with human contract resources, specifications and government payroll & billing • • • Certified License agencIes. Certified Qualifier, Training Manager Maryland, Instmctor by DPS, Texas by Florida, the New New Jersey Jersey, State New Police York, Texas INTERNAL INTELLIGENCE SERVICE, INC. AUGUST 1994 to AUGUST 2008 E. V. • P. Obtain, review, and complete government as well as private sector security bid • • • Total specifications Research Administrate responsibility and and generate negotiate for new initiating contracts sales company with prospective policies and and procedures present clients for security • • • • Manage Hire, and Client Administrate investigative train, contact office and all to and supervise state insure services operational and satisfactory managers, federal staff compliance services in supervisors, five branch were regarding and provided offices office State as staff Police contracted requirements, EEOC, Social Security, and Unemployment PRO-TECH SECURITY SERVICES, INC. NOVEMBER 1981 to AUGUST 1994 EXECUTIVE • • VICE Licensed Manage PRESIDENT three Private offices Investigator in the State and of Private New Jersey Security provider in New Jersey, • New Total York, responsibility and Penn. P IL statement, new business development, and billing, • inventory, Recruihnent, and training, office staffs. interviewing, evaluating, Hiring assistant managers, • investigators, Meeting with and clients security to maintain officers satisfaction with service, conduct field • • inspections, Sales, Approve contract personnel write review, security files, and compliance specifications start new operations with for state client to and assure locations federal smooth requirements transition and 100% compliance with client contract. GUARDSMARK SECURITY OCTOBER 1979 to NOVEMBER 1981 ASSISTANT BRANCH MANAGER EDUCATION • Responsible for conducting weeldy training for approximately 250 • • Total Billing assigned responsibility and security payroll officers for for 9,the 000 contract man hours at Warner per week Lambert Headquarters. In • Morris Meeting Plains, with clients N.J. on a weekly basis to maintain satisfaction with • services Maintain a full staff of trained security officers, limit turnover, and overtime to maximize profits. Freehold Regional H.S., Freehold, NJ Graduated U.S. Air Force 1970 - 1974 Security Police K-9 Handler Honorable Discharge 1974 Member American Legion - Converse, Texas Director American Legion Riders, Post 593, Converse Texas JENIFER LARSON, CPA • Email: jenifer@vetssecuringamerica.com Chief Financial Officer ., "''Hm,with ' ,'So 10+ Expgrt y,ars ifi-oj'txjJ';'iBn.establishing " dl"c;/t'c'Ou!I(lnglaping jU'ht1ion;andimpleJJleatiaijinan".; .{JflfJtliS :-and best 1 pracitiflJY rystlms, ,strategjes; c()st�r(!du?lion) p"/)i�sm ,ft}tlomtiti/;t( a"" M reia,liOh:shlj>s to 'nsUre g,a/,rurpaui#gj is,·alperjorman,·" Com puler, lkills inNude p"'fMln(y In8"" I, 1}'' , and !'vIS Ofcefi, ' . " Education Certified Public Accountant, State of Texas, 7/1994 UNIVERSITY OF TEXAS, SAN ANTONIO - SAN ANTONIO, TIC Bachelor • Financed of o o o Business Part-Part-Part-education time time time Administration, Accounting Teller, Teller, by working: First San Antonio City Clerk, 5/Bank, 1989 The Credit 1988 Wmning Union, to 1989 Edge, 1985 to 1987 1987 to 1988 o Part-time Head Teller, San Antonio Credit Union, 1980 to 1983 Experience VETS SECURING AMERICA - SAN ANTONIO, TX Chief Financial Officer, 1/2011 to Present sig·ifkantly , Jtrategies; , and J ,li S,ytliin" Great �(�;' Prepares weekly, monthly, and quarterly financial reports for senior management. This includes providing guidance and oversight to the finance department in best practices. Coordinate -with outside tax accountants, financial institutions and provide financials and guidance to owners/investors. Assists in budgeting, forecasting, cost and profit analysis. FLASHER EQUIPMENT COMPANY - SAN ANTONIO, TIC Controller, 2010 Performed AlP functions for this plastics manufacturer, including purchase order entry and inventory accounting. Processed monthly accruals; prepared checks, production documentation and schedules; and reconciled bank statements. This company applies the thermoplastic striping to highways across Texas. They also custom manufacture road signs and rent and sell roadway warning systems. My responsibilities included overseeing the coordination of all accounting for all the varied departments. I prepared all financial statements and related schedules for owners, financial institutions and outside auditors. Assisted owners in decisions concerning plans for future growth. CONGLOMERATED COMPANIES - SAN ANTONIO, TIC FWW Supply Solutions Sierra Motors Sierra Acceptance Company Surgo Construction Services Chief Financial Officer, 2007 - 2010 The above listed companies are all owned by a single entrepreneur. Worked as his Chief Financial Officer in the corporate office coordinating all financial activities for his companies. This included supervising the accounting, collections and human resources staff. Prepared all financial statemems, budgets and financial analysis to improve performance and promote growth of the businesses. Coordinated activities with financial institutions and outside auditors. Performed other duties as requested by the owner. DOT METAL PRODUCTS / GIBRALTAR INDUSTRIES - SAN ANTONIO, TIC Accounting Manager, 2006 - 2007 Dot Metal Products, a wholly owned subsidiary of Gibraltar Industries, is a manufacturer of metal roofing supplies and accessories. Responsibilities include overseeing the accounting department, including the supervision of staff. Prepared normally scheduled reports on cost analysis, efficiency, and adherence to budget. Created budgets and financial statements. GENERAL SUPPLY DECK AND FLOOR UNDERLAYMENT CO. - SAN ANTONIO, TX Controller, 2005 - 2006 General Supply Company is a specialty sub-contractor in the construction industry. Responsibilities included overseeing the accounting department, including preparation of financial statements, preparing job costs reports, profit statements, annual budgets, tracking inventory movement and direct labor costs, tracking fixed assets, preparing weekly cash flow statements and supervision of staff. Assisted the purchasing department with cost analysis and comparison. Made purchases as necessary. Made recommendations to management to improve profitability and asset protection. Responsibilities also included preparing the company's tax reports including state and federal payroll taxes, sales tax returns, highway use tax returns and annual income tax return. RICHARD J. GARQA, c.p A. - SAN ANTONIO, TX Certified Public Accountant, 2004 - 2005, part-time Richard J. Garcia, CP.A. is a small public acconnting firm dealing in all aspects of public accounting. The primary clients are small businesses such as convenience stores, auto repair businesses and day cares, THE JAFFE GROUP - SAN ANTONIO, TX Cost Accountant -Assistant Controller, 1991 - 1994 The Jaffe Group's primary business is the maintenance and modification of large transport category aircraft. The company also buys, sells, leases and charters Boeing 707's and Bell helicopters. Primarily responsible for overseeing the job cost system. Specific duties included tracking daily inventory movements, oversee the company's fixed asset records, allocating overhead expenses, monitoring direct labor activity, preparing profit statements for individual projects, reconciling the general ledger to the inventory and cost accounting systems and determining percent complete for revenue recognition purposes. Responsible for certain governmental reports such as sales tax return, excise tax return and fuel tax reports, .Assisted in inventory control and purchasing departments on a regular basis. CRAIG WEISSMAN Craig Weissman is the Vice President of Finance for Vets Securing America. He has 10 years experience in the investigative industry, most recently conducting financial review audits, financial fraud examinations, due diligence investigations, and the corporate restructuring of several companies. His career includes 6 years in the corporate office of Beau Dietl & Associates as Vice President of the White Collar Division, managing a staff of analysts and investigators. As an investigator, he has provided risk assessment and competitive intelligence to help clients make strategic business decisions. In addition, Mr. Weissman has been a Certified Fraud Examiner since 2004. As granted by the Association of Certified Fraud Examiners, a Certified Fraud Examiner credential denotes proven expertise in fraud prevention, detection, and deterrence. Mr. Weissman graduated from George Washington University with a Bachelors of Science in Economics. Vice • • • • President As Leads Fundamental Completed director a of team Finance, the of in of the budget, creating writers due Vets diligence forecasted in a Securing procuring new security investigative cash America, new flow and contracts and Inc.investigations department, , calculated May '08 completes - company balance Present sheet extensive projections. investigations of individuals and/or companies including due diligence background investigations and financial fraud inquiries Vice • President, Completed Beau extensive Dietl & investigations Associates, New of individuals York, NY, May and/or '01 companies -May '08 including due diligence, • pre-Performed employment research background including checks, on-site and and financial internet fraud research, inquiries using database products such as • • Located Lexis-Coordinated Nexis heirs investigations to estates and in witnesses other countries for trial • • Presented Responsible research for creating, findings analyzing, to clients and and maintaining colleagues a database that cataloged field data • Provide and research risk assessment and competitive analysis to help clients make strategic business • Performed decisions field investigations, including interviews and surveillance Economic • • • • • Primary Reviewed, Analysis Cost-Workedfor Analyst, benefit & of Dept. cataloged, secondary an the analysis employer State of Labor of for and research Washington 's & an summarized cost Industry, ergonomics assessment using Tumwater, in numerous the appropriate standard WISHA survey WA,software/proposed March division medical '99-internet and by May the economic applications '00 state of literature Washington • • Presidential State University Academic of Stony Scholarship Brook Freshman (1993-1996) Scholar (1993) Bachelor • • • Achieved Premedical University of Science, degree Honors curriculum Economics, in Program 3.5 years 2006 George Washington University, Washington, DC • Certified Fraud Examiner (since 2004) as granted by the Association of Certified i Fraud ! Examiners i! r, i • Programs: Lexis-Nexis, Westlaw, Excel, PowerPoint, Word, Access, Quickbooks, Adobe • Photoshop Language: Competency in written French • • • • • • • Aaron T. Pann Aaron T. Pann is the Business Development Manager for Vets Securing America, Inc. Aaron Pann brings a diversified background as a Military-trained security personnel with a distinguished military career leading the planning, security, communications, technology, and operations of organizations throughout the United States and abroad. Aaron Pann presents experienced in cross-functional team building and leadership, multi-cultural communications, change management, organization development, and quality/performance improvement. Aaron Pann obtained a fast-track career promotion through a series of increasingly responsible management positions leading large-scale operations worldwide. He has recieved numerous Commendations and awards for outstanding leadership, general management, and field operations. Supervised the security of the Brigade Commander and the Command Sergeant Major in Operation Iraqi Freedom resulting in zero casualties, or deaths, (OIF) 5 and 6 Supervised the maintenance of 6 Command military vehicles to be fully efficient in combat Conducted Personnel Security for numerous I star Generals to 4 star General-- Highest ranking officers at Camp Taji, Irag Conducted Security and Raids During OIF I with Special Task Forces/Special Forces Presents experience and specialty training in diffusing hostile situations Direct and decisive leadership qualifications with particular strengths in planning, performance improvement, quality improvement, and productivity gain. Efficiently managed the security of highly sensitive military equipment with a value of over $750,000.00 Business • • • • Manages Insures Directly Serves Development that as involved the a networking all daily present Manager, in contact creating clientele tool of Vets to possible new spread Securing are business satisfied clientele the America, word and with of new our our Inc.relationships performance Veteran , November based with 2009-company people Present in all communities US ARMY, • • • • Duties Responsible Responsible Responsible Command included for to for Driver/meet the there giving personnel and equipment Security, others provide tasks safety US and security to Army of vehicles be the completed for 1 Brigade BCT visiting safety, 4ID, Deputy for maintenance, Generals 2005 the to Deputy Commander 2007 to our and Commander Camp readiness in Iraq us ARMY, • • • • • • Deployed Airborne Conducted Basic Conducted Served Calvary Training as School as an Raids Security Scout, a humvee private in to Fort Fort find for 50 to Knox Battalion Hood, Baji, Cal. Saddam Gunner Iraq Texas, Hussein Commander in 2003 a scout with to 2005 and platoon multi other forces, Battalion task forces, Officers special leaving forces, Camp CIA • • • • • Executive Traditional Hand Small Hand to Grenades, Arms, Hand Protection warfare Heavy Combat Automatic and Machine Modem Grenade Gun warfare Launcher, 203 Grenade Launcher • Nuclear, Biological, and Chemical School, Fort Hood, TX, 2005 • • • • • • • • Advanced Advanced Defensive Executive Bradley Warfare Urban Warfare Fight training, Protection Heavy Driving Weapons Vehicle training, Weapons Fort training, and training, School, Irwin, Tactical Fort training, Fort CA, Hood, Fort Fort Hood, Course, 2005 Knox, Hood, Baji, TX, TX, 2004 Kuwait, Iraq, TX, KY, 2005 2005 2003 2003 2005 • • • • • • • • National Achievement Iraq Expeditionary Commendation Global Basic Good Campaign Training Conduct War Defense on Medal Medal Medal, Ribbon, Terrorism Medal Medal Service (3)USA (2), USA USA , Medal Service USA (2)Medal, , USA USA WORK EXPERIENCE 802 SFSIUSAF San Antonio, Texas US 3/2010 - 2/2011 Douglas Ramirez Gonzales doug@vetssecuringamerica.com Mobile - (210) 542-8667 Unit Security Manager/Unit safety Representative Monitors the overall security administration program for the organization. Provides guidance and assistance to supervisors and managers in the areas of physical, information, personnel and limited industrial security programs. Develops and monitors organizational level implementing instructions, policies and procedures to support host installation security plans. Monitors the classification management program, and supports program managers in developing classification guidance and decisions. Provides guidance on classification marking, accountability, control, storage, safeguarding, downgrading, and declassifying and destruction procedures for classified matter. Conducts security education training. Provides guidance and assistance to the commander/agency chief on the establishment of Security Information Files (SIF) when derogatory information is discovered on an organizational member with a security clearance. Assists in the industrial security program ensuring contractors working on classified contracts are in compliance with national and local security requirements. Monitors initial and recurring personnel security investigation requirements for assigned personnel and ensures required documents are submitted within established time frames. Ensures antiterrorism/force protection, security education and briefings are conducted as required. Contact Supervisor: Yes Supervisor's Name: Mark Levasseur Supervisor's Phone: 2106713694 802 SFS/USAF San Antonio, Texas US 211996 - 2/2011 Desk Sergeant/Patrolman As a desk sergeant I supervised the enforcement of base traffic regulation, protection, and protection of all PL level resources and offenses punishable under UCMJ. Responsible for dispatching, deploying and controlling over 50 law enforcement & security units. Managed incident complaints and 911 emergency calls, operate Security Forces communications net & Air Force Law Enforcement Telecommunication System (TLETS). Prepared Security Forces blotters, incident reports & all associated reports for higher headquarters also safeguarded classified material & evidence. Monitored/prepared threat assessments & operate intrusion detection equipment for 345 facilities. Maintain status boards on personnel & priority resources, Supervise welfare of prisoners and administrative duties. Interview witnesses, victims, suspects & complainants. Conduct investigations for vehicle accidents, rape, fraud, identity theft, larceny, assault and other criminal incidents. Perform rights advisements, apprehend suspects, obtain sworn statements & prepared reports. Execute search warrants, utilizing MWD, search vehicles, persons & areas. Assist Air Force Office of Special Investigations and Security Forces Investigations with detailed investigations of rape, fraud, identity theft, larceny, assault, suicide, drug related crimes and other criminal incidents. Liaison with other federal, state and local law enforcement agencies. Train and prepare for hostage and hostile situations using advance S.W.A.T tactics. Assigned to Presidential Escort Detail, assisted Secret Service in Presidential protection and Protection of Air Force One in locations. Developed and evaluated flight performance standards, counseled individual who fail to meet standards. Conducted guard mount, inspected personnel for duty fitness, ensured all personnel were properly equipped and infonned. As a patrolman I enforced State and Federal laws while patrolling over 177 miles of roadways on an 8,850-acre installation. Responded and investigated unannounced alarm activation, bomb threats, criminal incidents, offenses & traffic accidents. Conducted crowd control and directing traffic for major events to include the air show and daily traffic on to the installation. Ensured all methods of situational law enforcement procedures where conducted correctly with the Fourth and Fifth Amendments, with respects to, Terry frisks, reasonable suspicion, stop and questions and probable cause, are applied legally. I ensured the rights and privileges guaranteed by the Constitution are protected at all times. I have become very knowledgeable of the meaning, applicability, and the source of Title 18 United States Code/Federal laws. Contact Supervisor: Yes Supervisor's Name: MSgt Rick Brunett Supervisor's Phone: 2105995085 San Antonio Retail Merchant San Antonio, Texas US 3/2002 - 712003 IS Support Technician E-5 I scheduled and provided technical computer support for SARMA customers both internal and external in a help desk environment on hardware, software, and network related issues. I also evaluated the testing and maintaining of Hardware and Software. I also performed required network maintenance, system administration and data base administration to include software loading, access rights and user privileges. I monitored for illegally downloaded software. I managed and purchased software likenesses and ensured the company stayed in compliance with their licenses. I received and inventoried all equipment and software as well as checking and verifying shipments of software and hardware. I performed daily task of backing up all servers then running twice a month a backup recovery to a test server to ensure the backups where correct. I custom built the company new servers and workstations which resulted in saving the company money as well as an increase with productivity for the company. I monitored and helped to maintain local security, OS updates and antivirus updates on all workstations, servers and all remote sales rep laptops. I set up network rules/permissions for all sections within the company to allow for specific hours of surfing the internet and accessing flies on servers. I also developed an executed a plan that resulted in the replacing of all company laptops with no company downtime. I also took our clients data and uploaded it into our data base I then wrote scripts using Content Extractor to extract the data needed for our company collection system then converted it and imported it in to our system for billing. I helped to resolve our connectivity problem with our Laredo office connecting with our San Antonio office. I aided in a process that resulted in getting our sales rep secure connection via dialup using a Cisco VPN connection to down load valuable company data. I helped mange an NT network environment and closely monitored the NT Exchange Mail server, as well as setting up email accounts and redirecting company mail to personal mail accounts. I also help set up our Web mail, monitor mail account sizes, and I set rules to stop spam mail. I was in charge of the company CRM project, I helped with the transferring the data base from ACT to Saleslogix. I handled the roll out of Sale Logix installations, security, monitoring and the customizing of the user interface for quicker access for sales reps. I also was responsible for tracking, updating, and ensuring all trouble tickets were resolved and closed within Sale Logix. I assigned unresolved tickets to the appropriate functional specialist based upon priority of the ticket. I participated in the development and worked in the Help Desk department. I performed consultation and instruction to functional area users on how to resolve minor issues with Sales Logix, which included a manual that I prepared for everyone within the company. Contact Supervisor: No Supervisor's Name: Matthew Carpenter Supervisor's Phone: 210-244-4556 USAF DOD Civilian San Antonio, Texas US 3/2000 - 712001 Computer Assistant 08-0335-05 I assisted in the administering local area network (LAN) and wide area network (WAN) for the installation. Assists in planning, testing for problems with software applications and systems on the network. I verified computer hardware and software were approved and in compliance with existing regulations, and vendor specifications. I also performed inventory for all hardware and software in both receiving and distributing and showed accurate reports on a monthly bases. I briefed personnel on appropriate and official use of Internet protocol and reported as well as corrected all violations to. I disseminated policies, procedures and directives to personnel under my department. I appropriately provided formal and informal training along with properly prepared user manuals and instructions for users to understand the relationship of the system or program; this was to help the user to solve basic computer mistakes themselves. I identified hardware problems and developed solutions for both short and long term effects. I accurately set up user accounts and maintained their restrictions on a Windows NT server an NT workstation. I properly perfonn customer service "help desk" duties on Windows NT/95 systems to include hardware/software and communications lines; on a daily count I trouble shoot about 20 PC's a day. I provided technical assistance to local functional users over the phone and person to person to minimize operational disruptions. I consistently ensure password control and procedures are followed by thoroughly explaining the procedures to the users and monitoring the clients on a regular basis. I properly examined and evaluated alternative means of satisfying user requirements with problems that they may be having with their system or program. I accurately tested whether or not an existing system could be used or changed when hardware fails; this usually meant transferring files to the server then replacing the hard drive or the whole computer. EDUCATION San Antonio College San Antonio, Texas US Some College Coursework Completed, 1/2000 16 Semester Hours Major: Information Technology Security Minor: n/a OP A: 2.8 out of 4.0 Southern Methodist University San Antonio, Texas US Certification, 3/2002 Major: MCSE Relevant Coursework, Licensures and Certifications: 210 Installing, Configuring, and Administering Microsoft Windows2000 Professional215 Installing, Configuring, and Administering Microsoft Windows2000 Server216 Implementing and Administering a Microsoft Windows 2000Network Infrastructure Professional MCP 2.0 - Certified Professional Natalia High School Natalia, Texas US High School or equivalent, 3/1995 JOB RELATED TRAINING Active "SECRET" Clearance 2008, Unit Security Manager Training, Unit Safety Representative Training, Joint Personnel Adjudication System/JP AS, OPSEC Awareness training, Information Assurance, Physical Information and Security Manager, Police Services, Installation Security, Shift Supervisor, SWAT School, Low light tactical training, Active shooter, Hostage Negotiations, Sexual assault and family violence, Land Navigation, Sectors of fire course, Combat life Saving Course, vehicle assault, aircraft assault, bus assaults, dynamic entries, convoy training, BCSO Bike Patrol, AR-15 and 9mm certified, OC Pepper Spray, ASP, TASER, Convoy Escort, Crowd and Riot control, Weapon Transition training, CPR, T-3 Motor Patrol, A+, NET+, MCP, SalesLogix Administrator, Microsoft Office Software, Texas Veterans Commission Award ELISEO HAL)) CANTV, JR Major, US Ann)' (Retired) Chairman , JAMES II. SCOTT Colonel, USAF (Retired) Sccrelmy DANIEL P. �IOl<AN Captnin. USMC (Retired) Member July 10, 2012 TEXAS VETERANS COMMISSION Mr. Aaron Pann, Corporate Director of Operations Vets Securing America (VSA) 10 100 Reunion Place, Suite 750 San Antonio TX 78216 Dear Mr. Pann: RICHARD A. ill,LEON, IV Member JOHN IIJAKElI ELLZEY Member THOMAS P. PALLAIJlNO Colonel, US Army (Retired) Executive Dh-ector The Texas Veterans CommissIon congratulates you on being selected for the TVC Employer Hire Veterans Award Program in the Medium Employer of the Year category. Your nomination speaks highly of your efforts at helping Veterans. On behalf of the Texas Veterans Commission we thank yon and salute you for your time and continued support of Texas Veterans and their families. Thank you for helping Texas Heroes. Sincerely, SHAWN A. DEABA Director, Veterans Employment Services 1700 N. Congress Avenue, Austin, Texas 78701� 14-96 I P,O. Box j 2277, Austin, Texas 7871 1�2277 Phone: 512/463-6564 I Fax: 5121475-An 2395 Equal I 0pp0l'(E-Mail: lIItfty info@Employer tvc.state.tx.us I Web: www.tvc.!exas,gov City of Fort Collins �. Purchasiri'9" REQUEST FOR PROPOSAL Financial Services 215 Purchasing N. Mason Division St. 2nd Floor PO Bo, 580 Fort Ca\1lns, CO 80522 970,221.6775 9'10.221.6707 fcgov.comlpurchasing 7442 SECURITY SERVICES FOR PARKING STRUCTURES The City of Fort Collins is requesting proposals from qualified firms for Security Officer Services in two parking structures located in downtown Fort Collins, the Old Town Parking Structure located at 102 Remington Street and the Civic Center Parking Structure located at 120 North Mason Street. This is a one year agreement with the option to renew for 4 more years. Proposals may be submitted by E-mail in Microsoft Word or PDF format. E-mail submittals shall be e-mailed to: purchasing@fcgov.com. [f submitting hard copy proposals, five (5) copies, wi[1 be received at the City of Fort Collins' Purchasing Division, 215 North Mason St., 2nd floor, Fort Collins, Colorado 80524. Proposals will be received before 3:00 p.m. (our clock), November 13, 2012 and referenced as Proposal No. 7442. If delivered, they are to be sent to 215 North Mason Street, 2nd Floor, Fort Collins, Colorado 80524. If mailed, the address is P.O. Box 580, Fort Collins, 80522-0580. A pre-bid meeting to review the structures will be held on October 29, 2012 at 2:00 P.M. at 215 N. Mason, Conference Room 2A, Fort Collins. The City encourages al[ disadvantaged business enterprises to submit proposals in response to all requests for proposals and will not be discriminated against on the grounds of race. color, national origin for al[ proposals for negotiated agreements. Questions concerning the scope of the project should be directed to Project Manager, Doug Jauken, Parking Faci[ities Supervisor at (970) 416-2182 or djauken@fcgov.com. Questions regarding bid submittal or process should be directed to John Stephen, CPPO, LEED AP, Senior Buyer, Buyer, at (970) 221 -6777 or jstephen@fcgov.com. A copy of the Proposal may be obtained as follows: 1. Down[oad the Proposal/Bid from the BuySpeed Webpage, ww.wfcgov.com/eprocurement The City of Fort Col[ins is subject to public information laws, which permit access to most records and documents. Proprietary information in your response must be c[early identified and wil[ be protected to the extent [ega[ly permissible. Proposals may not be marked 'Proprietary' in their entirety. Information considered proprietary is limited to material treated as confidential in the normal conduct of business, trade secrets, discount information, and individual product or service pricing. Summary price information may not be designated as proprietary as such information may be carried forward into other public documents. A[I provisions of any contract resulting from this request for proposal wil[ be public information. Sales Prohibited/Conflict of Interest: No officer, employee, or member of City Council, shal[ have a financial interest in the sale to the City of any real or personal property, equipment, material, supplies or services where such officer or employee exercises directly or indirectly any decision making authority concerning such sale or any supervisory authority over the services to be RFP 7442 Security Services for Parking Structures Page 1 of 19 rendered. This rule also applies to subcontracts with the City. Soliciting or accepting any gift, gratuity favor, entertainment, kickback or any items of monetary value from any person who has or is seeking to do business with the City of Fort Collins is prohibited. Collusive or sham proposals: Any proposal deemed to be collusive or a sham proposal will be rejected and reported to authorities as such. Your authorized signature of this proposal assures that such proposal is genuine and is not a collusive or sham proposal. The City of Fort Collins reserves the right to reject any and all proposals and to waive any irregularities or informalities. Sincerely, James B. O'Neill II, CPPO, FNIGP Director of Purchasing & Risk Management RFP 7442 Security Services for Parking Structures Page 2 of 19 7442 SECURITY SERVICES FOR PARKING STRUCTURES SCOPE OF WORK Section 1.0 Scope of duties related to daily operations: 1.1 Background The City of Fort Collins is responsible for operating two parking structures in the core downtown area. The intent of this proposal is to solicit Security Officer services for both facilities. Two security officers will be required with one stationed at each facility. The expectation is that each officer would be responsible for all phases of building protection, including, but not limited to: guarding the premises against fire, theft, pilferage, malicious injury, damage and destruction. Safety of the booth attendants and the patrons utilizing the parking structures is ranked as the primary importance of this service. The Old Town Parking Structure is located at the corner of Remington Street and East Mountain Avenue in downtown Fort Collins. The parking structure is approximately 104,000 square feet with four parking levels. There are two stairwells. The north stairwell is enclosed and has an elevator. A parking attendant is stationed in the booth and access is controlled by automated equipment during specific hours and automated pay stations after hours. Security officers patrol on foot. At an undisclosed time after the garage closes, the security officer removes money from a drop vault. Money is then transported to First National Bank and deposited in the night deposit drop. The Civic Center Parking Structure (CCPS) is located at the intersection of LaPorte Avenue and Mason Street. The structure is 304,000 square feet with four levels and a fifth tier. Co-located on the west side of the building is 15,000 square feet of retail space that is owned and operated by Post Modern Development, Inc. CCPS has two stair/elevator towers and two additional stairwells. A pedestrian walkway from the CCPS to the Opera Galleria provides access and egress to College Avenue at the second level. There are also two pedestrian breezeways on the West Side of the structure allowing for access/egress to retail businesses and Mason Street. Parking operations at this location are similar to operations at the Old Town Parking Structure, with the exception of two entrance/exit locations both having a booth, an attendant, automated gate arms and pay stations. Like the Old Town garage, security officers will patrol on foot in the Civic Center garage. Like the Old Town garage, the security officer will remove money from a vault and transport it to the bank. The coordination with the officer at Old Town for use of the vehicle will be needed. A Security Office will be provided at the south east end of the structure for personnel provided from the security agency. The selected security vendor will provide coverage for both parking structures from 7:00 p.m. to 3:00 a.m., seven days per week. A complete patrol of each structure must be done at least two times per hour. 1 .2 Scope of Work: a) The area of coverage should be within the parking structures with the exception of exigent circumstances. RFP 7442 Security Services for Parking Structures Page 3 of 19 b) Routine rounds of the facilities should be performed at least two times per hour. Once per hour, the round must include checking the functionality of the access and control equipment (gates, ticket dispensers, pay machines.) c) A security officer report including a time log of the shift events must be submitted daily. The officer will complete and drop off this report at the Parking Services office prior to leaviflg each day. The report should include a summary of activities on the rounds, and details about any unusual incidents that occur during the shift. d) Security personnel must be available to insure the booth attendant's safety at bar closure, shift end, and anytime the attendants notify security that they need to leave the booth. e) All secured areas should be locked at the specified times. The areas include but are not limited to the following: 1) 2 Breezeways allowing access to Mason Street. 2) Walkway to Opera Galleria 3) Loading dock 4) Entrances and exits e) Officers will be required to pick up money from the drop vaults located in the attendant booths. The money may be temporarily moved to another vault or the bank or as directed by the City Representative. f) Officers will monitor and assist parking staff with disgruntled customers on an as need basis should conflicts arise. The officer will have communication capability with booth attendants via cell phone, 2-way radio and a desk telephone located in the security office. The attendants will be able to contact the security personnel by similar means. g) From time to time, incidents may occur that require the security officer to contact the Fort Collins Police Department (FCPD). When FCPD is contacted, a police case number must be included on the daily report and any incident report that is completed by the security officer. Items that must be reported to the police include, but are not limited to, the following: 1) When a vehicle is damaged by either another vehicle or vandalism. 2) Any sort of physical altercations. 3) Any verbal altercations that involve threats of physical harm. 4) Any display of a weapon, or threat to use a weapon. 5) Vandalism to the parking structure or any of the equipment. Graffiti would be excluded unless the responsible person has been detained. 6) Contact with an inebriated individual who insists upon driving. If a crime has been committed on City property, the police should be notified. They will make the judgment as to whether the incident warrants dispatching an officer. h) Any emergencies should be reported immEldiately to the City's representative. Emergency circumstances could include but not limited to theft, personal injury, property damage etc. i) Security officers will be issued a set of keys to the building and the automated parking equipment. Each officer will be issued a parking garage access card (also called a proximity card, or prox card) that they will be required to use any time they enter or exit a structure in a vehicle. j) In the event of a broken gate arm or a need to lower and raise the gates the officer will be trained to repair and reposition the gates. They will also be trained by the City RFP 7442 Security Services for Parking Structures Page 4 of 19 representative to shut off power to the equipment to prevent an electrical hazard. Security officers will also be trained in basic maintenance and repair operations of the automated pay machines (for ticket jams, bill jams, etc.), ticket dispensing machines, and other access control equipment. In the event of minor problems, the officer will make repairs or adjustments on the spot. Officers will also be trained about how to respond to major equipment failures that cannot be fixed on the spot. Usually, this will involve notifying the appropriate person in Parking Services, and pBrhaps closing a lane, opening a gate, or some combination of these actions depending on the situation. k) Officers will be the contact for customers using the Pay in Lane machines during their shifts when booth attendants are unavailable. In the absence of a booth attendant, the officer will assist customers who have a problem using the PaY'-in-Lane machines, I) Officers will be expected to provide snow reports during storms. The City representative will provide training and officers will be expected to activate the automated anti-icing system. m) Security officers must return phone messages and e-mail messages within 24 hours except for any emergency. n) Regular traffic control will be required. The objective of traffic control is to keep vehicles moving so that a long queue does not develop inside the garage. Security Officers will be trained in procedures to get vehicles out of the garage expeditiously. Section 2.0: General Requirements 2.1 General Description of Services The City of Fort Collins is requesting firms who provide qualified armed security personnel. The intent is to have a security officer in the parking structures at specific times each day. The officer will perform regular foot patrols and vehicle patrol of the specific structures throughout the evening and early morning hours. 2.2 Proposal Submittals The City will not reimburse any firm for the cost incurred in the preparation and presentation of their proposal. Firms submitting proposals shall submit the proposal with the following information: a) A written description of previous past experience related to security officer services similar to that required here. b) Provide indication of past and current contracts that would illustrate the bidder's ability to perform the services required in this contract. c) Provide technical qualifications; include equipment list and staffing plan for this contract. d) A management plan for this contract, including organizational format, lines of authority, communication and responsibility. e) Identify by name, phone number and title, the key management person who will provide overall supervisory and policy authority for the contract. RFP 7442 Security Services for Parking Structures Page 5 of 19 f) The proposal must be signed by a duly authorized representative of the firm submitting the proposal. The signature shall include the title of the individual signing the proposal. 2,3 References a) Provide at least three (3) references including: Company/Institution, Address, Contact Name and Phone number, Section 3,0: Minimum Specifications 3,1 Specifications required of agencies wishing to perform security service for the City of Fort Collins Parking Services Department: a) Two Security Officers will be needed to cover rounds, one in each parking structure, according to the following hours: 1) 7:00 PM - 3:00 AM daily 2) Additional personnel may be requested during special events i.e" concerts, festivals, or similar occasions, b) One extra Security Officer (for a total of three) is required Friday-Saturday 7:00 pm- 3:00 am, The purpose of this extra officer is to provide additional coverage, and to respond to situations that require more than one officer to handle, It is the City's expectation that when this additional officer is present, rounds will still be conducted individually, rather than "two at a time", which will allow more coverage of the garages, 3,2 Security officers must be Colorado P,O,ST certified as a police officer, 3,3 Security officers must be trained in the use of, and be allowed to use, pepper spray and a baton, 3.4 Security officers must have a background check by the agency going back five (5) years, Security officers must never have been convicted of a felony, The security agency must require a physical and urine analysis testing before hiring, A review of each individual's background check and an interview of each candidate by the City of Fort Collins representative must occur before an authorization will be given to allow any security officer to work in the parking structures, Violation of this specification will be grounds to terminate services with the security services provider. 3,5 Security officers must carry firearms and be trained by the security agency on their use, Each officer must qualify with the firearm twice per year. Qualification records must be available upon request to the City of Fort Collins Police Department. 3,6 Security officers must be trained and be kept current in American Red Cross first aid and C,P.R" or equivalent. 3,7 Security officers must read and write the English language to enable them to maintain a daily log of events and to converse with the public while working, 3,8 Security officers must wear an approved uniform at all times while on duty, which clearly RFP 7442 Security Services for Parking Structures Page 6 of 19 identifies their official capacity. Their appearance must be neat and professional. Uniforms will be supplied and maintained by the security agency. 3.9 The security agency must provide the proper amount of Worker's Compensation Insurance to security personnel. The security agency is responsible for compliance with all federal and state wage and labor laws. 3.10 The agency must be familiar with OSHA (Occupational Safety and Health Act) and operate within those guidelines. 3.1 1 Security personnel should be permanently assigned when possible. 3.12 The agency must provide personnel to cover the duties at each facility in the event of an illness or an emergency. 3. 13 The security agency will be responsible for removal of personnel servicing this contract who do not meet or perform in accordance to the requirements in this contract. When new security officers are assigned, the security agency must insure they receive appropriate training from the City representative as described above in the Scope of Duties Related to Daily Operations. 3.14 All prices quoted should be firm and fixed for the specified contract period including monthly and yearly charge for each parking structure. See Section 8.0. Section 4.0: Equipment Requirement 4.1 Security personnel will share an office in the Civic Center Parking structure with City personnel. It is the City's expectation that security officers will use the office for breaks and writing their reports, but the majority of time will be spent on rounds. 4.2 The City will provide on-duty security officers with a cell phone with two-way direct connection capability for communications between officers and with City personnel. Section 5.0: Personnel Requirements 5.1 The personnel assigned to the City parking structures will have constant contact with patrons who park there. It is imperative that the individual assigned to these facilities possess good interpersonal and customer service skills. They should be comfortable and proficient in working with a diverse population. They should be skilled at defusing potential conflicts. 5.2 The security officer must be at least twenty-one (21) years of age. They must have a valid Colorado Driver's License. They must have a High School diploma or G.ED. (General Equivalency Diploma). 5.3 All persons servicing this contract shall be in good physical health and fully capable of performing normal or emergency duties requiring moderate to arduous physical exertion such as standing or walking for an entire shift, climbing stairs, running and self-defense. In addition, persons servicing this contract will be competently and thoroughly trained to perform their assignment. RFP 7442 Security Services for Parking Structures Page 7 of 19 Section 6.0: Payment 6.1 Operating cost for each structure will be tracked and accounted for independently. Payment for services are paid monthly. Section 7.0: Review & Assessment Criteria 7.1 Professional firms will be evaluated on the following criteria. These criteria will be the basis for review of the written proposals and optional interview session. At discretion of the City, interviews of top rated firms may be held. The rating scale shall be from 1 to 5, with 1 being a poor rating, 3 being an average rating, and 5 being an outstanding rating. WEIGHTING QUALIFICATION STANDARD FACTOR Does the proposal show an understanding of the 2.0 Scope of Proposal project objective, methodology to be used and results that are desired from the project? Assigned Do the persons who will be working on the project 2.0 have the necessary skills? Are sufficient people Personnel of the requisite skills assigned to the project? Can the work be completed in the necessary time? Can the target start and completion dates 1.0 Availability be met? Are other qualified personnel available to assist in meeting the project schedule if required? Is the project team available to attend meetings as required by the Scope of Work? 1.0 Motivation Is the firm interested and are they capable of doing the work in the required time frame? Do the proposed cost and work hours compare 2.0 Cost and favorably with the project Manager's estimate? Work Hours Are the work hours presented reasonable for the effort required in each project task or phase? Does the firm have the support capabilities the 2.0 Firm Capability assigned personnel require? Has the firm done previous projects of this type and scope? RFP 7442 Security Services for Parking Structures Page 8 of 19 7.2 Reference Evaluation Criteria The project Manager will check references using the following criteria. The evaluation rankings will be labeled Satisfactory/Unsatisfactory. QUALIFICATION STANDARD Overall Performance Would you hire this Professional again? Did they show the skills required by this project? Timetable Was the original Scope of Work completed within the specified time? Were interim deadlines met in a timely manner? Was the Professional responsive to client needs; did the Completeness Professional anticipate problems? Were problems solved quickly and effectively? Budget Was the original Scope of Work completed within the project budget? a) If a study, did it meet the Scope of Work? Job Knowledge b) If Professional administered a construction contract, was the project functional upon completion and did it operate properly? Were problems corrected quickly and effectively? Section 8.0: Cost Schedule Please submit a separate cost for security services for each facility, Old Town Parking Structure and Civic Center Parking Structure respectfully. Our company will supply security per specifications for: Old Town Parking Structure $4.781 .23 /month x 12 = Year Total $ 57.374 .72 Civic Center Parking Structure $ 5,474.56 /month x 12 = Year Total $65.69 4.72 Grand year total for both $ ......; 1 ;;;; 23 "' ."'06 "' 9.4 .:.4' .. --- _ ____ _ __ _ Firm Name Vets Securing America (Are you a corporation, DBA, Partnership, LLC, PC) Signature 0' ,;/r;1. /-- 7 Title President/CEO Address 10100 Reunion Place Suite 750 San Antonio.TX 78216 Phone/Fax 210-299-7623 /210-299-7624 E-Mail AddreSS Jerry@vetssecuringamerica.com RFP 7442 Security Services for Parking Structures Page 9 of 19 Section 9.0: Service Agreement 7.1 Awarded service provider must enter into the attached services agreement (SAMPLE) and provide the required insurance. This agreement is effective for one year from the date on the service agreement. At the option of the City, the Agreement may be extended for additional one year periods not to exceed four (4) additional one year periods. Pricing changes shall be negotiated by and agreed to by both parties. The Denver - Boulder CPI U as published by the Colorado State Planning and Budget Office will be used as a guide. Written notice of renewal shall be provided to the Service Provider and mailed no later than ninety (90) days prior to contract end. RFP 7442 Security Services for Parking Structures Page 10 of1 9 SERVICES AGREEMENT THIS AGREEMENT made and entered into the day and year set forth below by and between THE CITY OF FORT COLLINS, COLORADO, a Municipal Corporation, hereinafter referred to as the "City" and , hereinafter referred to as "Service Provider". WITNESSETH: In consideration of the mutual covenants and obligations herein expressed, it is agreed by and between the parties hereto as follows: 1. Scope of Services. The Service Provider agrees to provide services in accordance with the scope of services attached hereto as Exhibit "A", consisting of ) page and incorporated herein by this reference. 2. The Work Schedule. [Optional] The services to be performed pursuant to this Agreement shall be performed in accordance with the Work Schedule attached hereto as Exhibit "S", consisting of ( ) page , and incorporated herein by this reference. 3. Time of Commencement and Completion of Services. The services to be performed pursuant to this Agreement shall be initiated within execution of this Agreement. Services shall be completed no later than ) days following . Time is of the essence. Any extensions of the time limit set forth above must be agreed upon in a writing signed by the parties. 4. Contract Period. [Option 1] This Agreement shall commence upon the date of execution shown on the signature page of this Agreement and shall continue in full force and effect for one (1) year, unless sooner terminated as herein provided. In addition, at the option of the City, the Agreement may be extended for an additional period of one (1) year at the rates provided with written notice to the Professional mailed no later than ninety (90) days prior to contract end. 5. Contract Period. [Option 2] This Agreement shall commence ,200 and shall continue in full force and effect until ,200 , unless sooner terminated as RFP 7442 Security Services for Parking Structures Page 11 of 19 herein provided. In addition, at the option of the City, the Agreement may be extended for additional one year periods not to exceed ) additional one year periods. Renewals and pricing changes shall be negotiated by and agreed to by both parties. The Denver Boulder Greeley CPIU published by the Colorado State Planning and Budget Office will be used as a guide. Written notice of renewal shall be provided to the Service Provider and mailed no later than ninety (90) days prior to contract end. 6. Delay. If either party is prevented in whole or in part from performing its obligations by unforeseeable causes beyond its reasonable control and without its fault or negligence, then the party so prevented shall be excused from whatever performance is prevented by such cause. To the extent that the performance is actually prevented, the Service Provider must provide written notice to the City of such condition within fifteen (15) days from the onset of such condition. [Early Termination clause here as an option 7. Early Termination by City/Notice. Notwithstanding the time periods contained herein, the City may terminate this Agreement at any time without cause by providing written notice of termination to the Service Provider. Such notice shall be delivered at least fifteen (15) days prior to the termination date contained in said notice unless otherwise agreed in writing by the parties. All notices provided under this Agreement shall be effective when mailed, postage prepaid and sent to the following addresses: City: Copy to: Service Provider: City of Fort Collins City of Fort Collins Attn: Purchasing Attn: PO Box 580 PO Box 580 Fort Collins, CO 80522 Fort Collins, CO 80522 In the event of early termination by the City, the Service Provider shall be paid for services rendered to the date of termination, subject only to the satisfactory performance of the Service Provider's obligations under this Agreement. Such payment shall be the Service Provider's sole right and remedy for such termination. 8. Contract Sum. The City shall pay the Service provider for the performance of this RFP 7442 Security Services for Parking Structures Page 12 of 19 Contract, subject to additions and deletions provided herein, per the attached Exhibit " " consisting of page , and incorporated herein by this reference. 9. City Representative. The City wil[ designate, prior to commencement of the work, its representative who shall make, within the scope of his or her authority, all necessary and proper decisions with reference to the services provided under this agreement. A[[ requests concerning this agreement shall be directed to the City Representative. 10. Independent Service provider. The services to be performed by Service Provider are those of an independent service provider and not of an employee of the City of Fort Collins. The City shall not be responsible for withholding any portion of Service Provider's compensation hereunder for the payment of F[CA, Workmen's Compensation or other taxes or benefits or for any other purpose. 11. Personal Services. [t is understood that the City enters into the Agreement based on the special abilities of the Service Provider and that this Agreement shall be considered as an agreement for personal services. According[y, the Service Provider shall neither assign any responsibilities nor delegate any duties arising under the Agreement without the prior written consent of the City. 12. Acceptance Not Waiver. The City's approval or acceptance of, or payment for any of the services shall not be construed to operate as a waiver of any rights or benefits provided to the City under this Agreement or cause of action arising out of performance of this Agreement. 13. Warranty. a. Service Provider warrants that a[[ work performed hereunder shall be performed with the highest degree of competence and care in accordance with accepted standards for work of a similar nature. RFP 7442 Security Services for Parking Structures Page 13 of 19 b. Unless otherwise provided in the Agreement, all materials and equipment incorporated into any work shall be new and, where not specified, of the most suitable grade of their respective kinds for their intended use, and all workmanship shall be acceptable to City. c. Service Provider warrants all equipment, materials, labor and other work, provided under this Agreement, except City-furnished materials, equipment and labor, against defects and nonconformances in design, materials and workmanship/workwomanship for a period beginning with the start of the work and ending twelve (12) months from and after final acceptance under the Agreement, regardless whether the same were furnished or performed by Service Provider or by any of its subcontractors of any tier. Upon receipt of written notice from City of any such defect or nonconformances, the affected item or part thereof shall be redesigned, repaired or replaced by Service Provider in a manner and at a time acceptable to City. 14. Default. Each and every term and condition hereof shall be deemed to be a material element of this Agreement. In the event either party should fail or refuse to perform according to the terms of this agreement, such party may be declared in default thereof. 15. Remedies. In the event a party has been declared in default, such defaulting party shall be allowed a period of ten (10) days within which to cure said default. In the event the default remains uncorrected, the party declaring default may elect to (a) terminate the Agreement and seek damages; (b) treat the Agreement as continuing and require specific performance; or (c) avail himself of any other remedy at law or equity. If the non-defaulting party commences legal or equitable actions against the defaulting party, the defaulting party shall be liable to the non-defaulting party for the non-defaulting party's reasonable attorney fees and costs incurred because of the default. 16. Binding Effect. This writing, together with the exhibits hereto, constitutes the entire agreement between the parties and shall be binding upon said parties, their officers, employees, agents and assigns and shall inure to the benefit of the respective survivors, heirs, RFP 7442 Security Services for Parking Structures Page 14 of 19 personal representatives, successors and assigns of said parties. 17. Indemnity/lnsurance. a. The Service Provider agrees to indemnify and save harmless the City, its officers, agents and employees against and from any and all actions, suits, claims, demands or liability of any character whatsoever brought or asserted for injuries to or death of any person or persons, or damages to property arising out of, result from or occurring in connection with the performance of any service hereunder. b. The Service Provider shall take all necessary precautions in performing the work hereunder to prevent injury to persons and property. c. Without limiting any of the Service Provider's obligations hereunder, the Service Provider shall provide and maintain insurance coverage naming the City as an additional insured under this Agreement of the type and with the limits specified within Exhibit , consisting of one (1) page, attached hereto and incorporated herein by this reference. The Service Provider before commencing services hereunder, shall deliver to the City's Director of Purchasing and Risk Management, P. O. Box 580 Fort Collins, Colorado 80522 one copy of a certificate evidencing the insurance coverage required from an insurance company acceptable to the City. 18. Entire Agreement. This Agreement, along with all Exhibits and other documents incorporated herein, shall constitute the entire Agreement of the parties. Covenants or representations not contained in this Agreement shall not be binding on the parties. 19. Law/Severability. The laws of the State of Colorado shall govern the construction interpretation, execution and enforcement of this Agreement. In the event any provision of this Agreement shall be held invalid or unenforceable by any court of competent jurisdiction, such holding shall not invalidate or render unenforceable any other provision of this Agreement. 20. Prohibition Against Employing Illegal Aliens. Pursuant to Section 8-1 7.5-1 01 , C.R.S., et. seq., Service Provider represents and agrees that: RFP 7442 Security Services for Parking Structures Page 150f 19 a. As of the date of this Agreement: 1. Service Provider does not knowingly employ or contract with an illegal alien who will perform work under this Agreement; and 2. Service Provider will participate in either the e-Verify program created in Public Law 20B, 104th Congress, as amended, and expanded in Public Law 156, 10Bth Congress, as amended, administered by the United States Department of Homeland Security (the "e-Verify Program") or the Department Program (the "Department Program"), an employment verification program established pursuant to Section B-17.5-1 02(5)(c) C.R.S. in order to confirm the employment eligibility of all newly hired employees to perform work under this Agreement. b. Service Provider shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or knowingly enter into a contract with a subcontractor that knowingly employs or contracts with an illegal alien to perform work under this Agreement. c. Service Provider is prohibited from using the e-Verify Program or Department Program procedures to undertake pre-employment screening of job applicants while this Agreement is being performed. d. If Service Provider obtains actual knowledge that a subcontractor performing work under this Agreement knowingly employs or contracts with an illegal alien, Service Provider shall: 1. Notify such subcontractor and the City within three days that Service Provider has actual knowledge that the subcontractor is employing or contracting with an illegal alien; and 2. Terminate the subcontract with the subcontractor if within three days of receiving the notice required pursuant to this section the subcontractor does not cease employing or contracting with the illegal alien; except that Service Provider shall not terminate RFP 7442 Security Services for Parking Structures Page 16 of 19 the contract with the subcontractor if during such three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. e. Service Provider shall comply with any reasonable request by the Colorado Department of Labor and Employment (the "Department") made in the course of an investigation that the Department undertakes or is undertaking pursuant to the authority established in Subsection 8-1 7.5-102 (5), C.R.S. f. If Service Provider violates any provision of this Agreement pertaining to the duties imposed by Subsection 8-1 7.5-102, C.R.S. the City may terminate this Agreement. If this Agreement is so terminated, Service Provider shall be liable for actual and consequential damages to the City arising out of Service Provider's violation of Subsection 8-1 7.5-1 02, C.R.S. g. The City will notify the Office of the Secretary of State if Service Provider violates this provision of this Agreement and the City terminates the Agreement for such breach. 21 . Special Provisions. [Optional] Special provisions or conditions relating to the services to be performed pursuant to this Agreement are set forth in Exhibit " ", consisting of ) pages, attached hereto and incorporated herein by this reference. RFP 7442 Security Services for Parking Structures Page 17 of 19 ATTEST: City Clerk APPROVED AS TO FORM: Assistant City Attorney ATTEST: CORPORATE SECRETARY CITY OF FORT COLLINS, COLORADO a municipal corporation By: Jam - e - s� B� .� O� 'N � e � i �II �II �,C �P� P�O �, �F� N�I �GP----- Director of Purchasing and Risk Management Date:, _______________ _ By: ______ _________ ___ PRINT NAME CORPORATE PRESIDENT OR VICE PRESIDENT Date:- ---;:o -; -_ ------;--::: _;; - -____ _ (Corporate Seal) RFP 7442 Security Services for Parking Structures Page 180f1 9 EXHIBIT " " INSURANCE REQUIREMENTS 1. The Service Provider will provide, from insurance companies acceptable to the City, the insurance coverage designated hereinafter and pay all costs. Before commencing work under this bid, the Service Provider shall furnish the City with certificates of insurance showing the type, amount, class of operations covered, effective dates and date of expiration of policies, and containing substantially the following statement: "The insurance evidenced by this Certificate will not be cancelled or materially altered, except after ten (10) days written notice has been received by the City of Fort Collins." In case of the breach of any provision of the Insurance Requirements, the City, at its option, may take out and maintain, at the expense of the Service Provider, such insurance as the City may deem proper and may deduct the cost of such insurance from any monies which may be due or become due the Service Provider under this Agreement. The City, its officers, agents and employees shall be named as additional insureds on the Service Provider's general liability and automobile liability insurance policies for any claims arising out of work performed under this Agreement. 2. Insurance coverages shall be as follows: A. Workers' Compensation & Employer's Liability. The Service Provider shall maintain during the life of this Agreement for all of the Service Provider's employees engaged in work performed under this agreement: 1. Workers' Compensation insurance with statutory limits as required by Colorado law. 2. Employer's Liability insurance with limits of $1 00,000 per accident, $500,000 disease aggregate, and $100,000 disease each employee. B. Commercial General & Vehicle Liability. The Service Provider shall maintain during the life of this Agreement such commercial general liability and automobile liability insurance as will provide coverage for damage claims of personal injury, including accidental death, as well as for claims for property damage, which may arise directly or indirectly from the performance of work under this Agreement. Coverage for property damage shall be on a "broad form" basis. The amount of insurance for each coverage, Commercial General and Vehicle, shall not be less than $500,000 combined single limits for bodily injury and property damage. In the event any work is performed by a subcontractor, the Service Provider shall be responsible for any liability directly or indirectly arising out of the work performed under this Agreement by a subcontractor, which liability is not covered by the subcontractor's insurance. RFP 7442 Security Services for Parking Structures Page 19 of 19 City of Fort Collins �� Purchasin9' ADDENDUM No. 1 SPECIFICATIONS AND CONTRACT DOCUMENTS Description of BID 7442: Security Services for Parking Structures OPENING DATE: 3:00 PM (Our Clock) November 13, 2012 Financial Services 215 Purchasing N. Mason Division st. 21ld Floor PO Fort Box Collins, 580 CO 80522 970.221.6775 970.221.6707 fcgov,comlpurchasing To all prospective bidders under the specifications and contract documents described above, the following changes/additions are hereby made and detailed in the following sections of this addendum: Exhibit 1 - Questions & Answers Please contact John Stephen, CPPO, LEED AP, Senior Buyer at (970) 221 -6777 with any questions regarding this addendum. RECEIPT OF THIS ADDENDUM MUST BE ACKNOWLEDGED BY A WRITTEN STATEMENT ENCLOSED WITH THE BID/QUOTE STATING THAT THIS ADDENDUM HAS BEEN RECEIVED, Addendum 1 - 7442 Security Services for Parking Structures Page 1 of 3 EXHIBIT 1 - QUESTIONS & ANSWERS Question: In "Scope of Work" section 1.2 paragraph "J" it indicates that the security officer will be "trained" to repair gate arms, ticket machines and perform electrical power interruption and the like. A clarification is sought in regards to "responsibility" should a security officer not be capable of repairing and maintaining electrical equipment or sophisticated machinery. While minor repairs may be something easy to some, it can be very difficult to others. Security as a rule does not include machine repair and should a security officer in their earnest effort (subject to their own innate ability and understanding of training provided by a city representative) attempt to make such a repair (minor or otherwise) and cause more damage and/or leave a machine or device un-repairable, is the City of Fort Collins assuming any and all liabi lity in regards to such damage? Is it a mandatory requirement that security officers be "repair people" as well as providing security, or is this scope of work a value add request? That is, if a diligent security officer is not a mechanical genius as well, is that grounds for officer dismissal or contract cancellation? If a security officer is injured during such a repair operation is the City of Fort Collins assuming the liability for said injury? Answer: Security officers will be trained on basic troubleshooting of the structure equipment. A very basic understanding of the equipment and how it works is a necessity for anyone working in the structures, including the attendants, to prevent the possibility of injuries and to allow the continuous operations of the structures. Any actual repairs that are required will be performed by the City or our vendor, Mountain Parking, with the exception of replacing a broken gate arm. Question: First, in reference to the Colorado Police Officers Standards and Training Board (P.O.S.T) law enforcement certification. The RFP states; "3.2 Security officers must be Colorado P.O.S.T. certified as a police officer." Since there is a clear and discernible difference between being "certified" and "certifiable"; and that difference would greatly affect the pricing put forth (by all parties involved), please clarify whether personnel can meet the qualifications that would have them "certifiable" as opposed to already being "certified . Answer: Security officers will be P. 0. S. T. certified and will be required to provide documentation to that effect. Addendum 1 - 7442 Security Services for Parking Structures Page 2 of 3 Question: Section 3.4 requires that each person working or allowed to work in the garage must have an authorization by a city representative. Specifically, section 3.4, line 4, mid-sentence states; "an interview of each candidate by the City of Fort Collins representative must occur before an authorization will be given to allow any security officer to work in the parking structures." This would prove problematic on many levels. So the question is, whether the current requisite in 3.4 is one that must be adhered to or is it possible to amend the RFP to ensure proper agency supervision, liabi lity insurance coverage and compliance with federal and state fair hiring practices? Answer: This section has be modified to exclude personal interviews but to require proof of P. O. S. T. certification as well as a review of their background check by the city representative. The revised Section 3.4 terminology is as follows: 3.4 Security guards must have a background check by the agency going back five (5) years. Security guards must never have been convicted of a felony. The security agency must require a physical and urine analysis testing before hiring. A review of each security guards background check and proof of P.O.S. T certification will be conducted by the City of Fort Collins representative before an authorization will be given to aI/ow any security guard to work in the parking structure. Violation of this will be grounds to terminate services with the security services provider. Addendum 1 - 7442 Security Services for Parking Structures Page 3 of 3 Document processing fee If document is filed on paper If document is filed electronically Fccs & forms/cover sheets are subject to change. To file electronically, access instructions for this formlcover sheet and other information or print copies of filed documents: visit www.sos.state.CQ,l)..§ and select Business Center. $125.00 Currently Not Available 20101117217 SECRETARY $ 275. 00 OF 02-25-2010 c 11:STATE 40:27 Paper documents must be typewritten or machinc printed. ABOVE SPACE FOR OFFICE USE ONLY Statement of Foreign Entity Authority filed pursuant to §7-90-30 1, et seq. and §7-90-S03 of the Colorado Revised Statutes (C.R.S) ID number (if applicable): I. True name: 2. Assumed entity name (if different from Tme name) 3. Use of Restricted Words lifanyo!the,e terms are contained in an entity name, !me name of an entil)', trade name VI' trademark stared in ,his document, mark the (Jpplicahfe box): 4. Principal office street address: Principal office mailing address: (if different from above) 5. Registered agent: (ifan individual): OR (if a business organization): Vets Securing America, Inc. o o o \Hinsurance""\bank'� credit union" or "trust" , "casualti" or 0 any "derivative "savings mutual"and , or thereof loan" "surety" 10100 Reunion Place, Suite 750 (Street lIame (Iud number) San Antonio TX �--�--�(�C�iry�)------------ (�a�) 78216 (Pos(allZfp Cude) ----(Provinl:e ':. if applicable) (COUntry .. {(not US) (Street name and nllmber 01" Post q{ftc,! Box information) ------I�C�i��j-- (�mej (Postal/Zip Code) (Province ·- if applicable) (Country - If not US) (l.ast) (First) (Middiej The Corporation Company 6. The person appointed as registeted agent in the document has consented to being so appointed. (SujJix) C002Q _ AUTHORITY !0i2JI2CJOS C T System Online Page 1 oD Rev. [0/15/2008 7. Registered agent street address: 8. Registered agent mailing address: (if different from above) 9. Form of entity: 10. Jurisdiction offormation: 11. Date entity commenced (or expects to commence) transacting business or conducting activities in Colorado: 12. (Optional) Delayed effective date: Notice: Denver 1675 Broadway (Street !lame (lnd number) Suite #1 200 CO (Slule) 80202 (PostallZip Code) (Stl'f.!ef name and number I)r Post Offlce Box illjol'l/wlion) CO (City) (Sta/e) (Postal/Zip Code) (Province - i/(lpplic{)ble) (COUlllr)' .. - if lIot US} Corporation Delaware 05/01/2010 (mm/dvdlyx}� 05/01120 10 (mm/dd(vyy)') Causing this document to be delivered to the secretary of state for filing shall constitute the affirmation or acknowledgment of each individual causing such delivery, under penalties ofperjmy, that the document is the individual's act and deed, or that the individual in good faith belicves the document is the act and deed of tile person on whose behalf the individual is causing the document to be delivered for filing, taken in conformity with the requirements ofprut 3 of article 90 of title 7, C.R.S., the constituent documents, and the organic statutes, and that the individual in good faith believes tile facts stated in the document are true and the document complies with the requirements of tIt at I'm, the constituent documents, and the organic statutes. This peIjury notice applies to each individual who causes this document to be delivered to the secretary of state, whethet· or not such individual is named ill the document as one who has caused it to be delivered. 13. Name(s) and addressees) of the individual(s) causing the document to be deli vered for filing: King Faith A --"----(:"L--o,:70------�(F�i"-")--- --:("'M;;:i."'./"'e)-- (Sujfi.,) 10100 Reunion Place Suite 750 (.)m�et /lame alld n-u-a"",b-' ,,-o-,·""p'"'o.""','""Ofl·ice " 80.·-' "irjJi c ""',-,,·-mo'''" i-''a"C) ---- San Antonio TX 78216 ===="'-("C;;:"y""')------ (State) --=(;;;p-:,�-:',-;dlZ",;-fp=C"".a--d;-(y.--- (Prol'iJlce - if opplicable) (C()ww:v /fno/ US) (The document need 1101 state 'he fme name and address afmore them Oil(? individual. However, (fyou wish 10 Male the name and address of any additional indil'iduafs causing the dOCl/menl to be delil'ered/or jUing, murk rhi�' box 0 and jnelude (1/1 Clllachmem staling the !lame (llid addresJ' a/such indMdl/o/s,) Disclaimer: AUTHORITY Page 2 of3 Rev. 10/1512008 C0020 · IOi2�120{)8 C T Sy�(en\ OnliJ\� t])e[aware PAGE 1 %e �irst State I, JEFFREY W. BULLOCK, SECRETARY OF STATE OF THE STATE OF DELAWARE, DO HEREBY CERTIFY "VETS SECURING AMERICA, INC. " IS DULY INCORPORATED UNDER THE LAWS OF THE STATE OF DELAWARE AND IS IN GOOD STANDING AND HAS A LEGAL CORPORATE EXISTENCE SO FAR AS THE RECORDS OF THIS OFFICE SHOW, AS OF THE TWENTY-SECOND DAY OF FEBRUARY, A.D. 2010. AND I DO HEREBY FURTHER CERTIFY THAT THE FRANCHISE TAXES HAVE BEEN PAID TO DATE . AND I DO HEREBY FURTHER CERTIFY THAT THE ANALNU REPORTS HAVE BEEN FILED TO DATE . 4570683 8300 100181422 DATE : 02-22-10 You may verify this certificate online at corp. delaware. govlautnver.shtml OFFICE OF THE SECRETARY OF STATE OF THE STATE OF COLORADO CERTIFICATE T, Bernie Buescher, as the Secretary of State of the State of Colorado, hereby ce!t.iry that, according to the records of this office, V cIs Securing America, Inc. is an entity formed or registered under the law of Delaware has complied with all applicable requirements of this office, and is in good standing with this office. This entity has been assigned entity identification number 20101 1 17217. This cCltiLicate rcf1ect� facts established or disclosed by documents delivered to this office on paper through 05/20/20 I 0 that have been posted, and hy documents delivered to this office electronically through 05124/2010 @ 12:01 :11. J have affixed hereto the Great Seal of the State of Colorado and duly generated, executed, authenticated, issued, delivered and communicated this official certificate at Denver, Colorado on 05/24/2010 @ 12:01: 11 pursuant to and in accordance with applicable law. This celtiiicate is assigned Confirmation Number 7657297. Secretary of State of tile State of Colorado NOlieg: • .,1 (,!f!l'f;(icale iSWIed glec;J1:gJ;/caffl' kom the Colorado Secretary orS/aft: 's Web sUe is lit/til and imnwdiafel\, mUd and e� Howi!ww, as au option, lhe issuallce and validity ofa cf!rtific({lt� obtained electn)llicu/ly 111(1), be established by visiting the Certijko{e Confirmation Page of lite Secretary 0/ State 's Web sit;!, lurfJ:Jlwww.sos.slale.co.t/slhb·CerJiticg(�Se{/rchCriteJ'ia.do, emel'ing fIll! certificate's confirmatioll number dlJ.played on fhe certifica!e, and jollowing file ills/rllctions displayed Confirming Ihe iSS1JanC(UJi...JLr;mjficale !:5 mere/v opliona/ owl is no1 necessarv to Ibe valid and elli!ctive issuance ora cel'tiJlcate, Fol' mort! in/ol'lIlation, visit alii' Web sire, ilttp:!l;l'Il'w,sos,stale.CQ,us click Business CeJ/lel' and select "Freqllentb' Asked Questions .. , CERT� GS J Revised 08120/]008 CERTIFICATE OF LIABILITY INSURANCE THIS CERTIFICATE IS ISSUED AS A MATTER OF , " ,v", ONLY _ AND CONFERS NO RIGHTS UPON THE CERTIFICATE HOLDER. THIS CERTIFICATE DOES NOT AFFIRMATIVELY OR NEGATIVELY AMEND, EXTEND OR ALTER THE COVERAGE AFFORDED BY THE POLICIES "ELOW. THIS CERTIFICATE OF INSURANCE DOES NOT CONSTITUTE A CONTRACT BETWEEN THE ISSUING INSURER(S), AUTHORIZED "��U"iPRESENTATIVE 'AN': If the OR .o"PRODUCER, ,"'.mo AND THE CERTIFICATE HOLDER. . h��?,;�/s an AUUI I'':'NAL the must be . If lv" IS ,,�I:ou, . s . ubject to the terms and conditions of th� ��'_',,:)':.� certai� may require an endorsement. A statement on this certificate does not confer rights to the certificate holder in lieu of such El PRODUCER Dorado Insurance Agency , Inc . ��.�T -. E.� ... Mike ,,�(('�71�:13�1' Haire 5�21�--�:92�51---------�II ��: .. --NOO·,--, (7 --13)"--21--0I -'"--" --� El PO Dorado Box 66571 Sec Srvs Ins Agy I ;;1"n'li., ,mh"irAO, .. com Houston INSURED Vets Securing 10100 Reunion Suite 750 San ' TX 77266 America , Inc . Place I I'NSURERA,First I INSURER B ,The H" , INSURER C i INSURER 0, I 'NSURER E, Ins Co , NAIC . L0657 i25�A2 ;�6Tc�T�g C ��¢IN��G ANY R�g�IREMENT. �� S �� 6'�g�I��"ci'F B l'�� b� S �T E �6� 6� E 6THER DO��T A �� RESP�� gL��16�� CERTIFICATE MAY BE ISSUED OR MAY PERTAIN. THE INSURANCE AFFORDED BY THE POLICIES DESCRIBED HEREIN IS SUBJECT TO ALL THE TERMS. EXCLUSIONS AND CONDITIONS OF SUCH POLICIES. LIMITS SHOWN MAY HAVE BEEN REDUCED BY PAID CLAIMS. l't'f,\' TYPE OF I =1';.'1,�� POLICY NlIMBER �Vv LIMITS LIABILITY . EACH OCCURRENC",-E _+,,- $ --,l:.!,� PRES(J(EEN AMI' Rl CA PreScreen America Inc. 50S WEST ABRAM STREET SECOND FL(XlR ARLlNGTON, TX76010 8OC-44(}..2S6S December 4, 2009 FJ\..('( 8 1'1-439-2665 �rel'l'Y Gregory President Vets Sectu"ing America Pre-Etnployment Background Investigations Dear iVl1'. Gregory: Thank you for taking the time to discuss the pre·employment screening needs of Vets Securing America, INC. We appreciate the opportunity to forward Olu' service and product information for YOltr review, We believe PreScreen America can provide an outstanding value and service to your company. PSA is a nationwide, full service, pre-employment screening corporation doing business internationally. We offer a wide range of service options and can provide you with complete and comprehensive reports in a timely manner. We can customize options in order to fit your needs. Why should you consider PreScreen America? Because we are different! We provide unique service featme. • Our Technology- that will simplify PSA and applies improve state-your of-the-screening art, imaginative, process. technology solutions to your screening processes. PSApioneered the use of scanning technology combined with Internet case submission in the pre-employment screening industry, We did so for two reasons. First, the ease and aCC11l'acy of doing business with no data entry of' faxing of applications and reports. Second, the clear need for information security. !vIoet importantly, we did not just start doing it; we gave our clients this solution twelve years ago! Scanning, combine,l with Internet interface fat' casc submission and retrieval, has positioned PSA as the leader in the Backgmund investigation industry in the use of technology. We do not view this as a static position that we have achieved, but a dynamic process that we will continue to change a8 technology advances. PreScreen America already has one of the most efficient and aCCUl'ate methodologies for receiving case information and delivering reports, however; Oul' approach is not set in stone. If, at some point, you should want us to interface directly to your systems, we have the technical staff and the desire to adapt to your needs. Why are we so flexible? Because service is the key to our success and we want your business. ifmo'()ati-ve peopfe so(utiol1s Page Two December 4, 2009 PRE S eRE E: N " ',' � I> I C '\ • No Data Entry - This is a big issue for clients with any significant volume, We recognize that you may be currently faxing ancl want to be able to submit and retrieve via the Internet. We can solve that issue immediately, Our standard approach provides for the lIse of scanners and the Internet ancl we are the only ones in the industry that employ that • PrcScreenAllsM combination of technologies, - We are a flat fee company, We will check ALL criminal records on-site (including all identified counties of residence), employment history (including all identified past employment, with two sources at each employer) and educational credentials (including all degrees, etc), We also obtain motor vehicle records, professional licenses, credit, social security verification, military record, professional references (all Usted references are contacted), and membership in organizations, All oft11is is available for one • QwikScreenSM low flat fee or you - To can assist choose you from in making our menu quick of hiring options decisions, and customize we provide your own a package, preliminary report (within 48-72 hours) with ali information obtained to-date, This is followed by a complete final report which is scheduled for availability on the 5'h • Single business Point day ofrequcst 01' Contact submission, - You will always deal with the same points of contact. When you call most vendors, you get whoever answers the phone, When you call us, you will get your • Licensed designated Investigators representative -, or PSA that is person's staffed by backup licensed representative, and insured professional investigators, The pricing structure is as follows: Pricing Structure I Area $ 40,00 2 Areas $ 60,00 3 Areas $ 80,00 4 Areas $ 95,00 5 Areas $120,00 Full Rep011 $145,00 Standard Are<!.� Education (ALL) Employment (ALL) Credit History Criminal Motor Vehicle References (ALL personal & professional) Military Associations (ALL) Licensing (ALL) 'SSN Trace (included al no charge) 'Social Security Trace is included on ALL reports, Additional Cost� Statewide Criminal Federal Criminal Sex Offender Medical Sanctions Debarment FAA License Civil Searches '"'''' /" ';'''' ,-,, >-- .," I. ".' I." ;.,,,. ,, Page Three December 4, 2009 PRE:SCr�r,:I!N A '.1 EFIC'; All investigations are available for one low flat fee or you can choose from our menu of options and cllstomize your own package. Should you choose to have investigative packages which differ trom the standard in terms of the items included; the standard pricing would simply be adjusted based on the number ** Please of note: items In selected certain states, in the our package. costs have increased dramatically because of a change in the way some counties have begun to charge for their criminal records. This has had an impact on our flat fee approach to providing criminal records. Limited criminal courts have begun charging a $1 5-20 access fee for every record checked. And, as of July, 2003, New York has implemcnted a $55 ree for 20+ counties. This required us to change our pricing for those court locations ollly. If we incur this Ibe in a state, it must be passed on to our customers. lfwe do not incu,' the fee, then our slandar'd price would apply. At the present time, only a limited number of counties in about 6 states havc implemented this level of out-of-pocket fee. In all, only about 100 of3,600 counties are affected by this practice. All fees incurred that are $15.00 or higher are passed through to the cl ient. The Difference Pays Our linn offers a partnering approach to screening services where our clients outsource the complete screening process to professionals trained in investigative techniques and practiced in their execution. We use investigators, not telemarketing professionals. One investigator completes each case - so they can see the full picture of the applicant. The philosophy of PreScreen America has always been to provide a unique and completely professional approach to traditional challenges. The success of this approach is reflected in the quality and retention of our clients. 1 appreciate the opportunity to provide you with this brief overview of PreScreen America and hope that should you decide to change vendors that we will be given an opportunity to offer our services. Should you have any questions regarding the enclosed information, I may be contacted at (817) 861 -6666 or asosa@prescreenamerica.com. Sincerely, Amanda Sosa Director National Sales Pl'eScreen America, Inc. COlljidant/a! alld Proprlatary lttjormathm Not fo be disclosed or used/of filly purpose otlter tltnll/or 'hI! eva/ulltJOIt of this proposal PRESCREEN ,\:!,::,,, ,� ', PreScreen Plus Report (sm) r�"��-��Q�.� v � il�Vlew(t!;) 1 9 9 Personal Information Criminal NAME: Name: Current Address: Addresses Provided By Applicant: Additional Addresses Identil1ed: Date of Birth: CRIMINAL RECORD: Records Researdlcd Felony & Misdemeanor Felony & Misdemeanor Felony & Misdemeanor Doc, John 217 Cheadle Loop Road Vacaville, CA 23696 4 Willowood Drive Vacaville, CA 23693 107 Rosewood Drive Vacaville, CA 23669 December 10'h CASE No.: DATE: . County, State Vacaville, CA Hampton City, VA Mayes, OK . ** Disclaimer ** Doe, .John LFSA0150P-453 November 30, 2009 SSN: XX-XXJI:-8206 Issued in: CA Dates Searched 7 Years 7 Years 7 Years ._- Results No Record No Record No Record The accuracy of the data submitted by the requestor will directly determine the accuracy of tile results oblnined. While the illformntioll fUfnished is from rellable sources, its accurncy is !lot guaranteed. 1,800.Use 4411.of 2568. avnHable dutn mny be subject to FeRA and other applicnole law. aoo ,440 ,2-56,3 317.861 6666 ChemScreen Drug & Alcohol Screening Page 1 of 1 REPORT LINK If you are interested in receiving your background checks and drug screening results on one screen, we offer oJle-stop"shopping for both types. of screening. Please visit (lur background screening website tor utore information about the background screening services thut we offer. http://www.chemscreen.bisLcomf • ChcmScrene .. JJ1c PerflX,1; Match ChemScrcen, fnc. is tl leading company providing dnlg screening services for hair, urine und ornl fluid tt!stitlg, We specialLw in mannging: screening programs and provide innovative web�bnsed tcc!mo!ogy to deliver a seamless program with one-stop-shopping for your backgroulld and drug screening needs. ChcmScreen fUll1Uul phsydals also packaged provides ,for deoho! both testing, DOT al!complete (I I\()Il�DOT 24-programs. hom post accident support and OW· integrity, technology and customer service oriented approach \ViI[ surpass our competitors and ensure the st1(:cess of your screening program. ChemScreen delivers! 1'!Il!IF""IMi_ "'I�' I'Ii«l & !1M"'" I: "".."". tsaG SQuld!:!)tlth f, Sbe*co 80301 t.. It 204 (aM) 658-7371 2/12/20W ChemScrecn Drug & Alcohol Screening Page I of I VALffiADDED ',rill,; �;, SERVlCF.S fltaxtbllfty In Reponing Results are co!or�coded: blue for negative results and red for positive results, RsportLink boasts powertu! sorting and approved searching and tools disqualified and the ability Individuals, to track ChernScreen maintains a permanent archive hours per of day, all your 7 days results, per waak. available 24 BackgrouNd Screening Services Receive both your drug and background screening results in one place. Results are reffected together in a standard format. Accomplish a seamle.s Integration of all of your Information, 1114 981ft af the file:rt of ChamScr.the most en competent, utilizes only experienced ill. services and technologically capable professionals our Industry has to orfer, ChemScreen provides expert assistance to your company in ensuring a drug free workplace. ChemScreen possesses the tools, experience and parterships necessary to successfully manage your screening programs. ChemScreen util!zes hair. urine & oral fluid testing mediums in order to deliver tho most appropriate testing methods for your program goals. We provide access to over 3000 patient service centers nationwide and work with 3rd party vendors to establish convenIent coHacctlon sltas no matter your location. We provide both 5 and g ·Panel screening options. Screening Methods Oral Urine Fluid Screening Screening Hair Screening Annual Physicals Breath Alcohol Physicals Onsl!. (urine & oral) T o.Ung Scenarios Pre·Employment Random Post Accident/Incident Reasonable Cause DDT Programs Follow Up/Return to Duty Annual Other ServIce. Polley Dovelopment Patient Service Center Sito Match.Up Medical Review Officer Expert Witness T esUmony Manager & HR Training Random Program Management Customized ReportIng Options Customized Statistical Reporting 1800 Boulderl 30th Street, CO 80301 #204 (866) 668-]311 http://www.chemscreen.bisLcom/services.htm! 2112/2010 • From: ChemScreen, Inc, Account Number: 4742 The Healing Staff 10100 Reunion PI. Suite 750 San Antonio, TX 78216 Fax: (210) 299-7624 • •• ua 1800 30th Street, #204 Boulder, CO 80301 Phone: (210) 299-7623 (303) 381 -1368 (866) 668-7377 EMail: e.jarmon@thehealingstafl.com (303) 381-1 367 fax 5 Panel Urine Screen Request Request ID: 18118 Requested Client Ref: Location: Subject: Name: Analyzing Laboratory: Date of Collection: Specimen Number: Type of Test: Findings: Negative Result Quest Diagnostics 09f1 6109 4921 215 Pre-Employment Date Received: Effective Date: Report Date: Final Report SSN: Date of ChemScreen, Inc, 's 5 Panel Urine Screening tests for the presence of tile following drugs: Amphetamines, Cannabinolds (Marijuana), Cocaine. Opiates and Phenycyclidlne (PCP), Account 4742, Request ID 181 18, Subject Page 1 911712009 911712009 911712009 -1 194 Pngc 2 ChemScl"een ™ Company Overview Che,nSel'een'" is a nationwide drug and alcohol screening compiUly. We offer simplified, flexible and dependable screening options by combining diverse services and products to adhere to yom' company's needs. We are dedicated to serving the corporate client in identifying drug and alco hol abusers iu the workplace. ClmmScl'een '" utilizes only the leading laboratories in the country and can manage the fine details of your screening progl'Hnl for you. CiwlIcISreen "M provides superior customer service and a variety of cus tomer geared options for screening, collectklll and reporting. You decide what your company needs to run a convenient and successful drug screening program ancI CnemScreen T>I \ViII manage it fot' you. The cost of drug rtnd alcohol screening is minimal compared to the costs and liabiHties thut employers sustllin in hiring u. drug ot' alcobol abuser. ChcmSCl'e","'l nssL"ts cmflloyer's In dc.vcllll)ing an easy, leglll and cost effective screening progrnrn to identify drug ftnd uJcohol abtllH!l"S: tn the workplace. Why Screen? Drug and alcohul abusers: 74% of aU drug users are employed l out of6 worker's has a drug problem 7.4 million employees nbused drug, last month D!'ug and nicobol abuse!'S: Are absent 16 times more otlon Cost ao employe!' $7,000 to $10,000 pe!' employee allfllmlly Cost employers' 300% more in medical costs & bandits Are 1/3 less productive than other empl()yees nationwide: Ch<:!coverage. In,..v<>J!«CyltJrn'" .,.,.;.u.J:l<"l'A 4koW.v,_..J'l r--.-------------------.--(-,� l�-:;��;.:;;l-��I �·�l:�� :;;------------- ---I tcreellillg Options i I �:counts hemscl'�"are available. " '" pfllVldes \Ve provide screening several of dlff�rellt oral --fltlld, -types -Ullne --of -mId -screening -hair ---[or -in the order -presence --to --accommodate or -dwgs -- ----or --alcoboL -differing ----Volume -workplace ----dis- --con --1 I ccrns, Speelmen Conedioll Options ChemScree,., '" olfers 2 options for specimen collection_ Employers can choose to send their employees to one of our more than 8000 convenient patient service centers located nationwide or may choose our mobile service for onsite specimen collection. Our mobile collection teUll1' are available in most major cities across the country. Medleal Review Officers C1!emS",'"ell '� ulilizes a staff of Medical Review Officers to verify all positive results aner a certified laboratory has confirmed nu<t identified the presence of dmgs in a urine, hair or ol'al fluid specimen. Federally regulated drug screening programs mandate tilat an MRO verify nil negative nud positive results. • C/temScI'"Review a elt copy n, MRO's of the chain : of custody, which contains the donor's signature us well as other individuals who have • • • • Review handled Contact Determine Confirm any the the that whether dooor sample legitimate tile Chain the medica! positive of Custody documentation resulted paperwork from unauthorized is provided correct and in explanation controlled complete substance oEa positive test result Reporting Options CI,,!.mSe,.eenn• has the ability to return results electronically (email) or by facsimile. Customer Support ClumtScrecn n, staff is available via our toll free number for status reports and questions. Let llS know ifYOll are Illterested in receiving an Illdlvidllallzed quote 011 aIlYCI'ien·LS'�re'etl services or products llot ulxcady iucluded In tills qnole, ChemScl'een n. manages your chosen screening program every step of the way. Page 3 ChemS".'lI411mhmi reen ri"'t"" " JJ •• 1Iol s<,,"'�"" ( Chem8cl'ecll n, offers the following do-It-yourself pl'Oduets for easy, onsite screening with rapid results. Ornl Fluid SCI'cen Chmll8cI'ccn n, provides an easy to use testing alternative to urine. Tests can be administered quickly and easily with results available in mil1lltes. Our oral fluid screen tests for marijuana, cocaine, opiates and metb amphetamines. 5 Panel Urine Screens ChenL';""e"" n, offers two 5 panel urine screening kits for ansite testing. Both kits test for matijuana, co caine, opiates, methamphetamin€s and PCP. The first test includes a specimen cup with a test card that easily inserts into the cnp once the sample has been collected. Results are available in 5 minutes. The second test combines the test and the specimen colleetion cup into one! After the sample has been col lected, you simply tilt the cnp forward and wait for each drug resu1t to be displayed on the front of the cup, Results are available in 5 minutes. Adulterant Testing A second step to lll'ine screening is ensuring that there has been no sample tampering. Our adulterant test can simply be inserted into the sample to test for pH, creatinine, glutaraldehyde and nitrite to aid in identifYing the most common methods or beating a mine drug test. Ol1site Alcohol Test Our onsite alcohol test can detcct alcohol in Ul'illC or saliva with a cutofflevel of .02%. The test is easy to ad minister, easy to read with results available ill just 2 minutes. This test is approved by the Natioual Highway Traffie Safety Administration, Depmtment ofTranspottatiol1, Highway and Safety Programs. Samples indicating positivc results should not he considered conclusive and should he confirmed using a laboratory based testing procedure. Laboratory conrumation and MRO review can he included for all positive results, Page 4 C/u!mSf.', ...u-. NCf'i l..t.DI '" • ..f tII-...tW.fu«� ChenzSCl'een nl Nationwide Drug & Alcohol Screening CHEMSCREEN PRICE LIST 2009 All Instant tests /lre only ordered and shipped per box. F'flsl Accident Screening Oplilnls 24-hour post accident/incident urine & breath collection services are available. They are considerably more expensive than onsile or self-administered collection. Please let us know if you would like to receive pricing and information on this service. 1800 ](f" Street. Suite 204. Boulder. CO 803M 0(303) 442-3960 -442-1004 -(800) 433-6010 Oplalns Phencydldln& Benzodla:tl1plnes Swoylecgonine 1Hlor4ella.9tetrahydro canliabfnol.g..tnrboxyllc acId Codeine, Morphine Phencyclidine Melhadon& M&lhadona Ml,ltlulqunlotl& MelhaquelOtte, Quaaluda, Meguln PfOfU,lxvphen .. HydrDcodone Hydromorphone OxymQfphilfle Ol(YCOOCM MOMA NorPropoxyphane HydrocQt!one Hyd"romorphone OWmotphona OxycQdQne Melhylene dluxymelnamphelamlne, Malhyhlilodloxyamphelamlne Gamma hydroxybutyrale KelamtnemeWboUta (t!ehydtonorkotamlol) mgtabolUas, SOITHl stcrluds. fes\Ofltllrone to' epffe!l(ostarone Ethilno! Orol Ol'lll Ur!Unrut: Fluid: FlUId: rw: 24·36 1-1.24·36 :J3 day� dalj$ hctll"lhourI> l Urine; 14 d«\'$ Oral FluId: 24· J6 nouflI Oral Urine: Fluid: 24·36 1·31.!<tY$ hau,,*, Urfoo: a� tf.ay$ Oral Fluid: 24·:lS hour& Hair: IWQ waek, to 9Q dUY3 L!flri�; (119I1y canSl.H'Ilpllali tn-&fly) up Swath to ffil.)3 WflIlKs, l1\AlcuhQI i1IHlP {drug 10 TU$Oll« 1 InJl.Ict{BA.YfMlr. T}lornt} � Qt 3- Aleahol Ilia DOT. swab !t 3lJW::Ilrai)b :lo!Is h !.l!1Iam! !nwltd md by Ilr ptl'!JiUv." it must b.l followed by;li SAT wlUllo 30 thaW!minuiQfi . til oonllrm \ih:cdl,!I1 DUuudl(;l MumlirphW1 O",yet)f'ltln. ?armw�t, P'on:odlll1 !!C$tacy. lITC, 0,,lnv!) ,,,. Drug, Adam. Onfo Aap6litul1, Pah'l! Shipper, Hl'Il1a1 Uqtlfd Bay, EI:-IGtIlVUUii WIiW, GtillP, Bodily Q\Wffurl'l1, rgia Son\6:tomilX SpGdal K, em ladv vQllum "1(", Stlpt!t �C", 'fookiswrlll'le, Al1drol!tBf1uof", Androstfm1lo1'H!:t',Oeslormt ana/wile: steroids AnXIety, Irritability, rupJd $p9t1¢h, tremors, paranoIa, foUque Ni!r'J�usn!J9S, InllabHlty, tluhlnea:s ilf muSclit3, anxiety Altered percaptlon, dilated pupils,. lack of Alcohol Screens QED A150 Saliva Alcohol Test - DOT Approved A saliva alcohol screen that detects the Blood Alcohol Level of an individual, up to .1 5. The test runs on saliva by swabbing the mouth, and then pressing the saturated swab into the red center. It will run like a thermometer, showing both a control line, and a line indicating the level of alcohol in the individual's system. AlcoScreen Saliva Strips Non DOT/DOT Approved These strips will detect an individual's Blood Alcoho! Level at or beyond .02. The test uses saliva for detection and tho strips will change calor only If alcohol Is present. BreathScan Alcohol Test BS02, BS04, BS08, BS10 These alcohol test tubes detect various lovels of alcohol at .02, .04, .08 and .10. To operate, squeeze the tube to break the center, where an individual's breath is blown Into it. The crystals inside the tube will change color if the alcohol level has reached or surpassed the detection point. CllenlScreen rM Nntiuuwlde Drug & Aleohol Screening Workplace Needs Assessment What are the RIsks'r I, Do certain employees perfonu key functions of the organization') Employees l\hmagcrs handling farge snm); of money Technicians monitoring I!sscntia! equipment Salespersons reprcsc!lling: the l;umpany 2, Do you have employees in positions where alcohol or othe.' drug abuse would be difticult to detect? Employees driving Cl)tnpany vehicles Employees who work at home Tra.veling salesperson:; Home health cure worker� }, Do you have employees in "safety sensitive" jobs'! Driving vehicles Opemting machinery Manuging n place thol is public 4, Do you have employees in "security sensitive" jobs? Responsible for inventory Qr stock Responsible for ideas, products, pians, find proprietary material Responsible for financial. accounting or cash Responsib!e for confidel1tiul documents Assessment Needs Development Policy O�mplOyee Education --' ,-SIlPeI'VISO]l -Training �--.--- Employee Assistance l---=":'-P,'OQram ::':': Testing Drug 1800 3(Jh Sireel, Suite 204, Boulder, CO 80301 - (303) 442-3960 -fox (3113) 442·1004 - (800) 433·6010 ( Nati'ull\yidc Drug & Alcohol Screening ,. ;'>' - , � ;,-0_'.' , ; • Short-Terlll Benefits: Cost savings and incentive programs offered by: Medical and health insurance carriers Property� casualty, and liabiUty inStttallCe carriers \Vorkers' Compensation insurance carriers Less chance tbat a current nser/aouser will apply for ajob or be hired Ability to respond quickly when problems with alcobol or other drug abuse arise Fewer accidents Fewer disciplinary actions Reduced losses due to absenteeism, theft, and fraud Long-Term Benents: Improved employee morale and prOductivity Lower costs due to losses and errors Reduced costs of insurance claims Greater employee awareness about alcohol and other dmg abuse as well as other health issues Endier identification lind resolution of problems aFfecting job perl:ormllnce Decreased legal costs and costs of hiring and training new employees. The Costs of Drug Abuse Wages paid for days absent Wages paid for unproductive hours during downtime Wages & expenses for m<)dical claims Cost of replacing damaged equipment Legal fees, court fees, investigative fees, travel costs paid for temporary personnel 1800 30" Sireel, Suile 204. Boulder, CO 80301 • (303) 442-3960 • JiL< (303) 442-1004 • (800) 433-6010 1 1 l " '. ChelnScreen [.\{ A Rlltionnle The reason for the policy What it is designed to do How it islwas developed Expectations ant! ProhibItions The employee behaviors that are expected Nationwide Drug & Akohol SCf('cuing Exactly what substances and behaviors Hre prohibited Consequences and Appeals Precisely what will happen if an employee violates the policy Procedures for determining if an employee has violated the policy How appeals will be handled Benefits and Assurances Efforts to help employees educate an,l comply with the policy How requests lor help will be handled How employee confidentiality will be protected How fillrness and consistency will be maintained Policy SUlllllillry (DOT Standard) .:. Person. designated. to answer questions .:. Category of employee who must comply with the policy ..::. . Suftlclent Prohibited information conduct under about the when policy and how they must comply .:. Circumstances under which all employee catl be tested .:. Procedures for testing .:. What consti.tutcs u refusal .:" Consequences .:. information of the effects ofdrugs and alcohol 00 individuals and the workplace ·z· What is an "adultenmt" and consequences ...:::. . . Whnt Supervisor Employee is a "responsibility dilute responsibility specimen" and consequences .:. Assistance program information. if applicable 1800 3()'" Sireet, Suite 204, BOllider, CO 80301 • (303) 442-3960 • fit' (30l) 442-lIi04 • (SOO) 433-6010 ChernScreen III N:ltionwltI� Drug &, Akojwl Screening How wiil employees be made aware of tile policy? Changes to policy? Are there Federal, State, or local laws/regulations that apply to my workplace? Are any of my employees covered by the terms of a collectively bargained agreement? What philosophy and goals should the policy emphasize? Prevention? Punishment? Treatment? Who will be covered by the policy? All employees? Employees in cerlainjobs? Consultanls? Contractors? If testing is necessary for "salety sensitive" positions, what criteria should be applied to detemline what is safety sensitive and what criteria will those subject to the testing be npplied? What substances and behaviors will be prohibited? Srandard .5 pallel, 10 panel and alcohol? Wilt the policy indude any form of drug 01' alcohol testing? When will the policy apply? During work hOlll's? 111 events aftcr hOllrs? Where will the policy apply? [" the workplace? OUisi,," the workplace while on duty? Off duZv? \, . Who will implement and enforce the policy? What type of testing medium is best for OUI' organization'! Hair, oraljluid, urine or all application all 3 Should we hnve a post accident/incident and reasonable suspicion process in place? Urine, Oral, Brcalh (alcohol) Arc there other federully mandated processes that can be handled by our program administrator? Should ow' organization conduct periodic and/or random screenings? Will our organization employ the services of an flAP (Employee Assistance Program) for current employees who test positive? Will we have n fol!ow-uplretunl to duty testlng process? Will we employ a post-rehabilitation screening process for those who test positive? What will be the consequences for non-compliance with the polley? How will supervisors be trained? What will their responsibility be'? Will ClUTent employees be subject to the policy? !SOO 30'" Street, Suite 21N, Bau/der, CO 80301 • (303) 442-3960 • J,," (303) 442-1004 • (800) 433-6010 r , , I- t Chel1lScreen I'll Nntlonwide Drug & Alcohol Screening Intemnlfln-ifOllse Programs. These lire most often fbund in large companies with substantial resources. The EAP staff is employed by the organization and works on-site with employees. Fixed-Fee Contracts. Employers contract directly with an EAP provider for a variety of services, c.g., counseling, employee assessment, and educational programs. Fees are nsually based on the number of employees and remain the same regal'dless of how many employees use the EAP. Fec-for-Sen1cc Contracts. Employers contruct directly with an EAP provider, but pay only when employees use the services. Because tilis system requires employers to make individual refenals (rather than employees self-tefen·jng), care must be taken to pro!ect employee confIdentiality. Consortia, An EAP consortium generally consists of smaller employers who join together to contract with un EAl' service provider. The consortium approach helps to lower the cost per employee. Peer-Bllsed Pl'�grams. Less common than cDnventional EAPs, peer- or cowot'kel'�based EAPs give education and training, assistance to troubled employees, and refenuls -- all till'Ough peers and coworkers. This type of program reqnires considerable education Bnd training fbI' employees. Bcnefits at' EAP's Employee assistance programs offer II variety of benefits: • • • • • They can assist with policy development, employee education, lind supervisor training, They can take the pressure off supervisors and managers, who feel responsible when employees' personal problems affect job perfomml1ce. They offer an altemative to firing, thereby saving the costs of recruiting, rehiring, and retraining. They offer access to treatment for employees with problems that affect their job performance. They huve been linked to decreases in accidents, Workers' Compensation claims, absenteeism, health bencfit utilization, and tllmovcr rutes. EAP's can assist employers in complying with drug-u'ee workplace laws. IS00 30'" Stl'eet, Suite 2114, Boulder. CO 80301 "(303) 442-3960 "lax (303) 442-1004 "(800) 4.13-60/0 Blood Alcohol Changes I n Feelings Physical and Mental Concentration and Personality Impairments Relaxation Thought Sense of Well-being Judgment Loss of Inhibition Coordination Lowered Alertness Concentration 0.01 -0.06 Joyous Blunted Feelings Reflexes Impaired Disinhibition Reasoning Extroversion Depth Perception Impaired Sexual Pleasure Distance ACLIity Peripheral Vision 0.06 - 0.10 Glare Recovery Over-Expression Reaction Time Emotional Swings Gross Motor Control Angry or Sad Staggering 0.11 - 0.20 Boisterous Slurred Speech Stupor Severe Motor Impairment Lose Understanding Loss of Consciousness 0.21 -0.29 Impaired Sensations Memory Blackout Severe Depression Bladder Function Unconsciousness Breathing 0.30 - 0,39 Death Possible Heart Rate => 0.40 Death Unconsciousness Heart Breathing Rate ) CltenlSCl'Cen ™ Nationwide Drug &'Alcohol Screening CUT OFF LEVELS As and a confirmation laboratory, you drug must tests. use All the cutoff cutoff concentrations concentrations are displayed expressed in in the nano·grams following table per for milliliter initial Type (ng/mL)of .. . drug The table or metabolite follows: Initial Confirmation lest '-;:"- lest .- (1) Marijuana metabolites C J 50 .. (binol-i) Delta·g-g-carboxy!telrahydrocanna- ic acid (THC) 0/15 - _ ... .. ] ((2) 8enzoylecgonine) Cocaine metabolites JEJE_ .. � I (3) ;henCY;Ii�ine (PCP) IEJ� � I (4) Amphetamines (i) Amphetamine "" (iI) Methamphetamine -"' - 11 000 - "--,. -_.- [500 . . concentration 500 (Specimen of must greater also than contain or equal amphetamine to 200 ng/at mL.a ) (5) Opiate metabolites EJ[ - .. -I I ((iI) I) COdein� Morphine ... n" """' __ "JDFo -J (iii) 6-acetylmorphlne (6-AM) [- "-] 2000 _. � D only 10 (Test when for specimen 6·AM In the contains specimel1. morphine Conduct at a this test the (b) On result an Is Initial at or drug above test, the you cutoff must concentration, report concentration a result you -below -" must greater the �. conduct cutoff than ..-�,-concentration a "or ". confirmation equal .- . to 2000 as test. - negative. ng/mL.) If (negative e) On a confirmation and a result at drug or test, above YOLI the must cutoff report concentration a result below as confirmed the cutoff positive. concentration as (d) You must report quantitative values for morphine or codeine at 15,000 ng/mL or above. 1800 3d" Street, #204 • BOlllder, CO 8f),10.1 • 0(3) 381·1368 · (866) 668·7377 inline scheduling & billing-time & attendance solutions-autol11ated pay ... http://www.valiant.com/products.vision.php VALiANt Search: Go Workforce Management Solutions ! 1 '_. '�. Click here to see how Valiant can help your businessl , :1;;: Products :>� Vision ". .» » vmllt vPod » View ,;. Vantage " VeloCity » VIP - VOlliant InfQrmi.)tlon Port,,1 R V,II Ul\k SiometrlCs USing Valiant solutions/ we've seen significant savings In manpower and resouJ'l:::as···and, we've Increased payroll accuracy across the i)oard - Len Lablta VP/controlter, New York Mats [BEAD MQRE1 L .. _____ ____ ... __ .. _ .. .. . _ . .... __ ' Products � Vision Automated Employee Scheduling Solution As the command center enabling the advanced functionality of Valiant's extensive product offerings, Vision brings fully web ... based, real tIme automation • Seamlessly to your Integrate workforce: with Val lanes time collectIon, payroll and HR solutions, Schedule employees, track actual hours worked and launch your payroll processlng--all from a • single Minimize database. unnecessary overtime and react to staffing, payroll and HR Issues before they Can drain your resources and erocle your profIt margins, Anticipate overtime situations on a dally or weekly basis and stop overtime before a new schedule shin Is assigned, ., Monitor overtIme exposure by comparing scheduled hours on a speCific date as well as • the Easily days fill Immediately potential staffing preceding holes and before following they happen the work by shift. automatically finding available employees with the right credentials and/or certifications for every • posltlon·-Perform sophisticated arl with a few Job-clicks costing of your analysls-mouse. -know your real rabor costs before the week or month begins, .. Bu!!d your schedules once and automatically update for future weeks based on workloads and specific job reqUirements, Enables multiple pay rates across multiple • • • • • Track Accurately locations, Invo1ce Automatically Get a employee real�tlmer faster reconcile track and performance 360�degree more and payroll react accurately to view and to 1)llI!bUSiness log of ng, for your Incident services enterprlseMMand rules, reports, completed get or In [n progress. control. ")j)t�f'){) 1 () 1'1' 11 PM ime & attendance solutions-online schecluling& billing-automated pa,,, http://www ,val iant.conv'products, vpod, p hp VALiANt Search: Go Workforce Management Solutions i' r:l--',I-,J" Click here to see how Valiant can help your business! " Vision » Vault )) View " Vantage ,. velocity ". " VI? Val Lir)- Villiant k Biometrics Information Port.;!1 Valiant's Vision so!utfon helped us gain a new confidence lavel ln the way we do busIness. n helped us transform a manual, l11bor�Jntenslva staffing process Into a seamlGss, automated workforce management syst.em - Donna Scott Dlrect()r of Staffing, Hospital Shared Services [B�] Products vPod • Web-based time collection The Valiant Payroll Optimization Device - vPod Automate, Eliminate • vPcd Employee Centralize uses patent Service and pending Time Valiant Loss! technology and advanced biometrics to power a seamless/ Fully" automated ldent!FIcatlonl time and attendance, payroll and HR solution within a single employee • database�-Obsolete expensive all In real employee time! bac/ges, time cards and tlmesheets, Save between $5 • and Eliminate $9 per unauthorized badge In hard overtime, costs alone! extended breaks, early departuresl late arrivals and • • • more End Record Make telephone buddy-positive punching line Identification and a call thing charges In of less the with than past vPod two seconds Internet via access hlgllly accurate biometric • flngel'prlnHeadlng Fully web .. enabled/ vPod technology Is available In � and etbernet network configurations, as we!! as a compact pen drive docking system for QffIlruJl data transfer yepd Cell Vpod Net vend SQlo " Use It anywhere--onl!ne or offl Access vPod In environments wllere Internet or corporate network access Is not available or practical. For example, employees working at a remote location (such as a new construction site) can record transactions utonmted payroll systems--online scheduling & billing-employee self... http://www.valiunt.com/products. vlIult.php VALIANt Search: Go Workforce Management SolutIons (. l-:c,�� Click here to see how Valiant can help your business! Products .... )} vPod �) Vault » View '" Vantage " Velocity » VfP * Vnlfant tnfonTliltlon Portal Vault Che<:k and Voucher Demo �!.1ggs l ______ . ____ ._ .... ---.-J Products ! Vault Comprehensive Payroll Solution The solution gathers Vault and securely, comprehensive coordinat�s accurately a payroll and processing automatically "¥ tf. , data generated by Valiant 1I s time workforce and attendance management r.,'" ,=,aUlt ,,,",,,>.?r'3".' ,o,·. ,_ "�-'-_'_" __ _ tool.• , Calculate gross�to�net earnings and print Payroll employee checks with stub datal! that reflects days, shifts and hours worked by !acatlon-�a nearly foolproof way to avoid employee disputes. Pay amounts are broken down by hours worked and actual dollars earned at each site, ., Net pay contl'o!s automatically calculate and maintain mlnlmum take�home pay requirements for employee, with multiple deductions (child support, tax liabilities and • other Complete garnishments, tax processing for example)automatically . and searnlossiy calcu lates all employee withholding and employer liability Information. This solution also generates tax checks, interfaces with tax filing services and enables ACH, dIrect deposit and paycard • Full�servlce services. help desk prOVides an Immediate poInt of contact for all problems that might occur outside standard day-to-day performance Issues. All clients are • guaranteed Valiant clients 24/enjoy 7 support 24/7 when access emaIl to their InquirIes data. or Va!requests lantls secure are received, data center performs nightly exports to a !'ernote data storage facility. In the unlikely event of a dlsaste!', business operatIons are automatically shifted to Valiant's "hot site" -�In most cases, • Access wIthout the an Interrllptlon IdentIcal version In service. of the Vault payroll software that Is run by Vallant's servIce bureau specialists. Val!ant's ApplicatIon Service Provide!' (ASP) management model ensures that you never need to download or upload data from your computer to ValIant's technology center. The moment employee checks are processed and finalized by Valiant's service bureau, the Information becomes ImmedIately accessIble to you for real tIme view reportIng and report printing. )nline HR solution-employee selfservice-m.1iOlllilteci payroll systems http://www.val iant.com/pl"oducts. view .php VALIANt Search: .. Go Workforce Management Solutions Click here to see how Valiant can help your businessl Product> .... I> ViSion » '1rod �) View 11<- Velocity » VIP- · Valiant 1l1fonmltlon Port,,1 '" Val LInk Biometrics 1 .. ______ ........ ____ . _____ ........ _) Valiant Is helping liS become more efficient at managing our admlnlsU'ative processes, so we can spend more time focusing on Ollr employees' and custor'flers' - TOM Nguyen needs. Director of rlnance and Planofl1g, Air Serv, Inc. [REAP MORE) Products View VIEW Comprehensive Human Resources Solution VIEW provide. pOWerful HR functionality and complete integration with Valiant's scheduling, time collection and payroll solutions: .. Employee Self Service: Empower your workforce and Improve employee morale while cutting administration costs. VIEW provides a �� T"�i Solution .......... .. secure, webwbased two�way communications portal through which employees can access HR data of all types (onllne leave requests, vacation 8vaHab1!lty, hours worked, benefits adminIstration, incentive programs and more), " Compliance Management: Automatic FlvlLA leave tracking, OSHA status, worker's compensation class, disability and veteran status, .. Compensation and Performance Reviews! Automatic recording of employee reviews, compensation changes, payroll data, performance histories and more, .. Attendancel Automatlcally tracks all leave types (vacation, siCk leave, jury duty{ etc.)i automatically calculates eligibliitYr accrued tlme{ carryovers, amounts taken and • Jost Reporting: leave due Generates to exceeded more maximums. than 300 preMdefined reports, customlzable based on • Supported mu ltiple 2 3 1. .. .. Prescription Long- Medical, parameters benefit and dental! sl1ort-drugs type. (location, vision term Include: disability and department, hearing job tltler supervisory status1 etc,) 4 5. .. Employee/Individual retiree and aggregate life and AD&stop-D loss 7 6. .. Cafeteria Supplemental (125) life, plans, Including healthcare employee, and dependent spouse and care dependents reimbursement, 4011< and other piansl Including pre-paid legal and other voluntary plans me & attendance solutions-employee selfservicc-online HR solutions http://www.val iant.comlpl·oducts . vantage. php ., �, .... VALiANt Go . Workforce Management Solutions 11 -•• " 1!fTi1i!li1I U:@!l!ii+' Click here to see how Valiant can help your business! Produtts T >'J Vision " "Pod » Vault '" Vir;,w » Vantage " VeloCity ,. VIP • V8�,lnt Informi3.tlon Portal <> Val Link Biometrics Valiant streamlined our scheduling and management of security offJcers [and] put us ahead of Our competition .... Tom Shipley D!rector of Quality Assurance, Walden security ISO 9001:2008 Certified QMS (READ MQREl Products Vantage Automated Teiephony-Based Time and Attendance Solution The Vantage Automated Check�in System Is optlmiZ'ed to allow organizations to manage theIr field staffs from a centralized location. If your employees can get to a phone, you can eliminate the lneffltiencles of paper�based tiJneshaets and manual eheck�ill/cheekMout processes: • ., Works Can be directly used anywhere with VIsion employees with real-have time access accuracy, to a telephone (no Internet access Is • Uses required advanced at remote telephony job sites)driven . by Interactive Voice Response (IVR) technology to confIrm employee time and attendance, provide supervisors with key time collection • • • data Helps Eliminates Enables and reconcile on-send buddy�punch!the"messages payroll fly scheduling. to ng, to billing one time . anel/theft or and all employees, unauthorIzed overtime, • ., Easy Pages to supetvlsors use��only m1nlmal when an training employee Is required does not for sign managers, Into work, Interactive voice • prompts Includes guide a full"featLired employees messaging through the appHcatlon reporting enabling process, broadcast and employee • messages, Complements and Integrates with Vallant's time collection and verification solutions that use the Internet, biometric deVices, badge readers and other electron!c means to create a fully-automated and comprehensive workforce management system, ime & attendance solutions-employee sel f service-automated payroll ... http://www.val iunt.com/products . vo [achy, pill' VALIANt Search: Go Workforce Management Solutions k\r-<·;'·' Click here to see how Valiant can help your business! Products ' .... » » VOluit vPod » View " VIP , Valiant Information Portal ,� Val Link BiometrICs Valiant Is helping us become more efficient at managing our administrative processes, so we can spend more time focusing on our employees' and customers' needs, - Toan Nguyen Director of Finance and Planning, Air Serv, [RfA!) Inc, MOBEl 1._. _ .. __________ .. , ________ .J Products Velocity Electronic Timesheet Solution Velocity, Valiant's powerful electronic timesheet solution! leverages the internet to seamlessly and automatically connect employees to remote and office�based mal1agers�-and to your entire organization: • Direct Integration with V!slon, Vault and all of • Valiant's Dramatically comprehensive reduces paperwork workforce as management well as manual tools. administrative processes and their • • • assOCiated Streamlines Managers Allows 2. 1. ApPI'ove Release access costs. are and to tlmesheets empowered or employee slmplffles reject employee for time tlmesl1eets to: processing collection, tlmesheets from schedullngl any online Internet HR site. and payroll processes. 3, View tlmesheet histories • Employees 4. 4. 6, 3. 7, 2, 5, 1. VIew VIew View View Send Manage Modify Retrieve and misslng/thel!and are and tlmesheet announcements, Information ' update empowered prInt receive pay deleted/online historIcal personal settings email at processecl to: w!alerts payroll downloads l! data and onHne on InformatIon tlmesheets their and own links tIme 6. 5. 7. View VIew Route benefits vacation vacation plan and and other documents other time time accrual and off requests download balances through benefits and/or emaIl claIm restrictIons or forms company intranat mptoyee setf seJ'vice-online HR solutions-automated payroll systems http://www.val iant.com/produets. vip.php VALiANt Search: Go Workforce Management SolutIons 1,' -,":'i' , Click here to see how Valiant can help your bUSiness! .. ," Products .... " Vision n vpod " Vault "' View » Vantage » Velocity )� VIP � Valiant Information P()rt'll ". Val link Biometrics Using Valiant solutions, we've see!) slgnlfk;ant savIngs In manpowel' and re!lources"�and, we've Increased payroll accuracy across the board - Lan Lablta VP/controiler, New York Mets Products VIP Valiant Information Portal (VIP) Automated Employee Self Service Solution Valiant VIP simplifies Human Resources management by enabling web .. based employee self service through a secure Internet portal: .. DIrect Integration with Vision and Vault workforce • • management Generates Leverages extensive and solutions, processes employee electronic self service t!mesi1eets functionality and transmits In VIEW. them via email and • • • • • Includes Reduces Supports Improves Intranet Reflects data routing paperwork, secul'lty employee, compliance changes to and specIfied postage, manager self�asslsted and In real reporting managers time. handling and multi-password functionality, and and level departments. printing maintenance. electronic costs, tlmesheet approvals, • .. • Allows Employees Employees historical can can view view and ancJjor and current update download check personal stub vacation and Information W2 and viewing accrual on and a fleld�by�fleld balances, printing, benefits basis, • Information, Employees can deductions, view schedules plan documents, and route time-employee off requests handbooks Internally and claim via email forms, or • company Allows for Intranet. employee notification of deadlines, certificate renewals and training course • Sends times. electronic notices and messages to one or aU em ployees, lltne &; attendance sOlutions-employee sel f service-online scheduli ng ." http://www.valiant.com/proclucts. val l inl lof2 VALIANt Search: Go Workforce Management S<IuIltlons ':rmni" iHJ,]'I'3+' Click here to see how Valiant can help your business! .t ' "_ _ " - " ,,:c�,:: - ProdlKtS ... » Vision » vPod i> Vault " View " » Vantage VP.JuULy ,. YiP . Vali,mt Information Portal )� Val link Biometrics Using Vali(1nt solutions, we've sep.n significant savings In manp()wer and resourcas,·-and, we've Increased payroll accuracy across the board - Len Lablta VP/controller, New York Mats [READ MORE] Products Val Link Biometrics Val link Automated Biometric Time and Attendance Solutions Patent-pending ValIant technology and advanced bIometrics power a seamless, web�based, fully automated Identif'lcatlonl time and attendancel payroll and HR solution within a single employee database·�all • Direct in Integration real time! with � and � ��L�£I?<T��line Data Acquisition �� • • • workforce Updates Uses LInks fleld�proven to Vislonls VIsion management in emp!feal biometric oyee time solutions. master or technology In batches field for via (configuration employee employee or Is 55 Internet number. setup-dependent). Identification: o Valiant's own vPod (Valiant Payroll Optimization Devlce)1 available In realtime cellular and network conflguratlons, as well as a compact pen drive o The docking HandPunch system 4000 for offline (biometric data transFer. hand geometry) time and attendance terminal Is also available • • • Schedule Supports Negates directly the business Range need from sets for rules. Valiant. number employee of lD mInutes badges. that are • Allow acceptable Range before controls late employee check-In work Is registered. hours by a!lowtng managers to specify the maxImum number of hours employees are allowed to work In a given period. • RoundIng Check-Ins Code occurring sets before rules for or rounding-after specified off time. tImes Accommodates are mat'ked as custom Ilnot scheduled.rounding !! • rules, No Early Clock-In: Early check-Ins by employees automatically cllange the clock time to the SCheduled start of the employee shift. Professional Security Training Network (PSTN) CiNet's Professional Security Training Network has long been a trusted provider of eLeaming solutions to the professional security industry. Thl'ough one of the industries largest training content libraries, we arm security personnel with the knowledge and skills to ensure safety, protect assets and secure critical infrastructure. OUf high-quality video programs include real-world demonstrations and actual situations for personnel to react to, increasing engagement, retention and results. Through a Web-based learning platform, security officers create customized curricula tailored specifically for their job function. PSTN's AICC/SCORM compliant content can be delivered through your organization's learning management system (LMS) or our CiNowSM integrated eLearning solution, depending on your existing infrastructure. Programs are available online at anytime, ensuring that personnel have access to the right information, whenever they need it. From front line skills to organizalional leadership best practices, PSTN's curriculum covers the full range of educational requirements in the career path of a security professional. Our mission is to pl'Ovide timely training information that help personnel do their jobs more effectively, • • • • • • Healthcare Field Pl'Ofessional HomelandSecurity Shopping Industrial and Security we & & Retail Development Critical offer Officers custom Infrastructure solutions • • • • • in Human Supervisor Fil'ePrevention&Campus Casino these key / & Gaming Public areas: & Management Safety Relations PSTN On-Line Solutions cLearning Solution Wlt.lt it docs Benehto:; QiNowSM delivers training On-Demand The right trainillg, whe1! you /leed it Subscriptions PSTN's tatest eieaming option ehI/bles online streaming delivery to tnlining content' directly to your computer in addition to allowing you to plan, schedule, test andreport trainillg activities. CiNowSM provides the #ecessary tools for every phase of the trailliltg tifecycle in a way that is /lexible, convenieilt and cost- With a PSTN trainillg suE'sct'iptioii·yo,u'll co£.t-ctfcc:tiv'e, ollgoing traillt,ng I receive: security professionals • Access to our world class Ukraiitof cOlltent containing over 350 professiollal securitJI titles. Basic Security Ofcfier TrainingSeries 12 part series for the professioltal secllritJl office • In-service . training Joral! staff . • Content developed witi1 natioilally knoultl experts • Certification to train and your documentatioll persollnel of tra�ning PSTN The Basic Stct/rity Ofrfice Training Series (ESOTB) is a complete active-Ieaniing system that illCluaes engaging, up-to-ilate lesllc}1Is ott safet y and security methods, emef�£mcy preparedness, effective commllnictitiolls, report writing, ethical conduct, atlcl maltY other critical topic$, o Reallce Liability Exposure o l11crease Efficle!lcles and Effectiveness o Increase ProfessIonalism o Itlcrease Trt1(inlin5[ Series 8 part series specifically aef?igtled for security slipervisC!rsl mallagers & leaders This training program Is aimed atimproving the leadership sktlls alld operational practices I Me'rale pfboth liew a!ld.veteratl l1ecurlty si'penJisors, This series fOC1;lses 01t leadership, Jlse of COil!J1itmicatiotlS, cust0!fler service and Ilrioritizflfion, risk 1nanagemellt, crlsis and em,rgrellClJ illterventiotl {l:lId profesl$j, -- iollal Let us customize the right training solution for you, Contact us now to get you started. 972.309.4000 ... PSTNinfo@criticalinfonet.colTI '" www.PSTN,colTI Professional Security Training Network I 4101 International Parkway I Carrollton, TX 75007 © 2008 Critical Information Network 1':) t 1'< - l::laslC tlecunty umcer 1 rall1tng tlenCS HOME PRODUCTS/SOLUTIONS SUPPORT TRAINING ADMIN LOGIN WHAT Wt:; 00 aa�1c security Officer BasIc Security Officer (Spanish) Supef"JIsor Excellence Supervisor Training Healthcarl! Security Healthtare Security arflCCf Emergency Room Safety Shopping Center Bash: Security Campus Security Homeland Security Awareness Casino Canadlafl Series HOW WE CAN HELP [nformatlon Request Needs Asses�ment Survey Basic Security Officer Training Series (SSOTS) Now Available Online Via PRIM Ene! - Call 800-942-7786 Tod.y! Train Ina Is your Q� .. �.LprQtectlon The all new Basic Security Officer Training Series Is a complete 12-part actlve4!earnlng system that Includes engaging, up-to-date lessons on safety and security methods, emergency preparedness, effective communications, report writing, ethical conduct, and many other critical topiCS. The • BSOTS 12 trainIng Includes: programs covering the most crucial topics and Issues • A facing complete security PROTECTION officers today, OFFICER GUlDEBOOK, Second Edition, containing additional Information and reference materials, (One • ·guldebook·comes·wlth·package,An Instructor GUide binder with .lesson addltlonal plans, available-Instructor for purchase tips, tests ,)- • And and answer 10 Student keys, Notebooks to support classroom Implementation of the series. (Additional notebooks available for purchase.) This 12�part series consists of the following modules and comes complete with testing material and third-party documentation of traIning, • • • Basic BasiC Business Security Security OrganIzation Term, Functions • Principles History and Traditions of • SecurIty Types of Security OP,eratlo,ns// Endorsed bV InternatIonal Foundation tor Protectfon Officers (IFPO) • • • Detection Fire BasIc Hazards ClassIficatIons Systems 011 Patrol and of Fire Use • • • Safety F!Extinguishers Fire re Prevention Investigation Law t'age l 01 .J CONTACT LIS PSTN - Basic Security Officer Training Series • • • • The Tactics Cllent�Centeret1 Attitude Publics to Build We Serve Cllent- Security • • • Crimes Liability Burden Elements Faced of of ProoF a by Crime and Security Criminal • • Law Improving Dealing Oriented Enforcement with Security Relationships Angry People with • • Protection Concept Practitioners of of Legal Property Authority Module • Managemenfs #3 " Report Use Writln of • • • • • Taking Common Interrogatories The Writing Reports 5 Cs Proper Descriptions of Problems Report Field with Writing Notes =. Report Writing . - Module #4 " Communications • • Communication Process of Communication and Courtesy I o Interpersonal,-.. .c. __ __ Communication • Overcoming the Barriers --- -- - to ;odule • • • Communications Written Communication Emergency #S • Communication Patrols Communication Equipment and xed • Purposes Posts and Techniques of • • Patrol Use Rules of of Senses Observation and • • • Perception Patrolling Fixed Practical Post Tactics In Duty Darkness Module #6 " Physical Security and Crime Prevention • Basic Components of • • • • • AggreSSIve Thl'eat Security Fencing, Barrlers, Military Assessment Model Gates, LightIng, Protection and and Alarms Locks • Use of Force #9 - Civil Law and • Difference 'abil ity Between CrimIna,! • and Negllgence, Civil law VIcarious • Prevention Llab!l!ty, and and Intention Avoiding Torts Civil • Oeputlzation, Liability Detention, and • • Use Juvenile Merchants' of force Detention Privllege = Module #10 - Ethics, Deportment, and Professional Conduct - . - . • What it Means to be • Certification Professional Programs • �"' • Secu'-Recognizing Codes r!S{of "Oflfcer Ethics an Ethical Discretion • Standards Problem of Security Officer Conduct - Module#• • Practices Preliminary l1 " for Investigations and Investigations Foliow- Up • • • • Testifying ChaIn lnvestlgatlons lntervlewlng Preservation of Custody In Court of Skills Evidence Module #12 " Emergency Situations .�. • Traffic Control and Traffic • • • • • • Accidents Crowd Workplace Incldent Bomb Medical Natura! Threat Management Disasters Emergencies Scene VIolence Response Protection �- Protect Your' Offfcat'5 and Your COn1IHmy with a Defensible Leve, ll Page 2o f3 I Solutions Home About PSTN EiQ0�"!:rYPSnl Cw;�j'!J1J".ss \omer .\,JQRefea3e "Catalog '-."£.'-'-QL�J!l!Care . "'--'-' �i!_ VJ!Q@!,,�ll Solutions Capabilities Contact Training Admin L09in Site M<lp Solutions Develop a welHrained, motivated securily staff and you have Just bunt a powerful safeguard for your organization. Through conl/nuous, perforrnanca·focwl8d Ir8inin{l, CiNal's PSTN content equips your security learn with the knowledge and skills Ihey need \0 perform elficienUy and effectively. To accomplish this, we slar[ with a needs assessment and infrastructure analy�is 10 datarmino the cUrriculum and delivery opllon that best supports the learning needs of yatlr personnal, within budget requirements. Our extensive multimedia content IJbrary Includes solutions on: - Basic traIning fOf new employees - Ongoing, In-service training for aU security personnel • SupaNlslon skUls for supeNfsors • leaderShip skills- for mid·lavel managers - Easy to schedule training maatlngs - Nationally known experts to train your personnal - Current news and InrormeUon faf' management • Cerlificalion and documentation of lraini'ng for employees through tilt!: PSTN Academy • Increased profeSSionalism or slaff COURSE LIBRARIES PSTN The-··COUl'ses·'!Ganera! n TrainIng IhJs-'llbrarj Online -provlde-LIbrary tlmely,-toplcal -trainIng -that- can ·help snUsly trail1ing mandates categorl<:ed Includ!under ng learning state, federal, topics for and O(lIn-sy service cus\omtza!requirements, !on and curriculum Genera! development training courses are BasIc SecurIty Officer Training Sedes Onllno Ubrary The aU new Basic Security Officer Training Series is e complete 12-part Ilc!ive·laam!ng system that pre paras your security officers to succeed on thE): job,_ This serl�s Includes effective engaging, communications, IJp·to-date lessons reporl on wr!aafely ting, ethical and securHy conduct methods, and many emergency other critical preparedness, topIcs. SupervIsor Excellence SarlQ!) Online l.lbrary The IranslUon from security officer to supervisor can be chaUenglhg, Evan experienced supervisors can s\rllggla in maklng sound deCisions and finding the right balance between baing approachable as a leader and buUdlnlJ raspect within their shift The Supervisor Excellence serIes assists In the development of newly promoted personnel and helps sharpen the ski!1s of your mora experienced sluff Each course In lhe series includes courseware, and a post·lesl lo measure progress. Customized series enable career track development In specific fields and disciplines. Offerings include: - Basic SecurUy Officer Training Series (BSOrS) (Also available in Espanol) • SupervIsory eXCEltience Serles • Supervisor Training Series • HeaUhcare Security Series • Hea!thcare Securily Officer Training • Emergency Room Safely Sarlell • Shopping Center SecUilty Senes • Campus SecurHy SI"Hies • Homeland Sacur!ly Awareness Level Training Sarlns • CasIno Sacwity Saries • Canadian Legal Aspects of Securily Series · Customized training Curriculum Sarie5 CertIficates of completion are provided to individual securily officers, supervisors and training adminIstrators who succassf�ll1y complete prescribed co\!rses of study. A record of the cartltica!a is maIntained in the PSTN database, and recap Information is available to custornars upon request. Home ! 8P.2JdLE.§Itl l.qllulions I Q.91lli!.9 I �..Ms.R.! Dlrms and Condlllqns ! Privac� Copylfoht 2009 CoUca! tnliJrmal!on Nntwolk, t.LC Page 1 of 1 Notworks PRfMEom Tf!ll!111.1Q. A.c,l.f!1m,J,QQ!.I1 PSTN - Homeland Security HO�lE PROlJU CTS/SOLUTlON5 SUPPORf TRAINING ADMIN LOGIN WHAT WE DO Basic Security Officer __ 8 � 1�lc Security Officer (Spanish) Supervisor Excellence Supervisor Training Health.care Security Healthcare Security Officer Emergency Room Safety Shopping Center Basic Security Carnp\ls Security Homeland Security Awareness Casino HOW WE CAN Canadian HELP Series Information Request/ Needs Assessment Survey 1 - Homeland Security Awareness level Tra ining Series PSTN's Homeland Security curriculum provides access to assist first responders I progress through every phase of trainIng. Taking the training guidelines from the Office for Domestic Preparedness (ODP), California's Standardized I Emergency Management System (SEMS) and the National Interagency Incident Management System (NIIMS), we provide a unIon of readiness training for Weapons of Mass Destruction (WMD) and the Incident Command System (ICS). The Homeland Security curriculum design blends weapons of mass destruction and Incident command system training Into one, unified content core. The Awareness Level training courses are applicable for the entire response Infrastructure: security, pOlice, fire, EMS, and hospital .stmerge.Jll;,V Lq9m.�, Introduction to Homeland Security Tile threat of terrorism demands a new level of commitment and readiness Inside the world of fire, law enforcement and emergency medical services, This means greater preparedness, more knowledge, and Increased training requirements, In Course ! of our Awareness Level training, we Introduce the first responder to the broad concept of Homeland Security and theIr role In this new world. Familiar concepts of WMD and Incident Command are brought under the fold of a unified approach to terrorism preparedness and preparedness for any large scale, multHlgency InCident, The Incident Command System In Homeland Security! Part 1 In Course H of our Awareness Level tralnlngl Homeland One rolls the Incident Command concepts to effective strategies regarding terrorism response. Even those who already know the IncIdent Command System will be <;pmpelled to rethink their role wilen It comes to terrorism preparedness, The Incident Command System In Homeland Security, Part 2 In Course HI of our Awareness Leve! training/ Homeland One continues Its introductory exploratIon of the InCident Command system In relation to Homeland security, Once you've completed this course/ you're ready to delve deeper into the progressive structure of our Awareness Level training. Incident Facilities for Homeland Security This course describes various Incident facilities that are an Integral part of PSTN · Homeland Security res supervIsors and includes a brief summary of the duties associated with key les positions that may be assigned. Recognizing Hazardous Materials Incidents Understanding what determines a hazardous materJal �ncrdel1tl as well a� the risks associated with these materials In an emergency eventf will aid the First responder in maintaining their own safety as well as public safety. This program will explain IdentificatIon of hazardous materials with the use of the NAERG1 and potential outcomes of an emergency response when hazardous materials are present. Detecting Weapons of Mass Destruction, Part 1 The goal of emergency responders Is to ensure public safety. Many sItuations such as terrorlsm, however, occur and undermine this goal. CItizens' perception of such dat1ger can send a community Into a panic; how public safety personnel respond to and control the situation affects the community's perception of Its safety, This course will review weapons of mass destruction that terrorist are likely to use, Detecting Weapons of Mass Oestruction, Part 2 This course prepares emergency responders to detect the potential presence of WMD agents and materials and to recognize possible strategies that may be used for their deployment. Self-Protection Measures for WMD Incidentsl Part 1 This course provides you with a detailed understanding of the hazards and risks you may encounter on an incident involving hazardous material or weapons of mass destruction, The course provides information describing how to Identify the signs and symptoms associated with exposure to toxins and/or agents. It also wll! enable you to take the defensive measures necessary to safeguard yourself agaInst exposure and contamination. Self�Protectlon Measures for WMD Incidents, Part 2 -This .course-descr!bes .. the prlorltles_ for .. pmtect!Dg JodJvlduals dllriDg Incidents Involving WMD and actions that first respOnders can take to protect themselves and others, Critical Infrastructure Protection: Assessing Risk The second and fourth steps af tlle Critical Infrastructure Protection Process are outlined In this course-of instruction, The second step Indudes Identifying credible threats to a community's critical infrastructures. The fourth step, the risk assessment process, includes different kinds of analysis based on probabH!ty, prlorltlz.atlon and consideration of resources that are both appropriate and available. [t also covers the results of failing to properly address or assess the threats and risks posed to a critical Infrastructure. Based on aDP guidelines. Critical 1 Infrastructure Protection: Applying Countermeasures/ Part The fifth and final step of the erp process, application of countermeasures, Is designed to reduce or prevent the degradation or loss of an asset clue to an Identified threat, Within the emergency services sector, countermeasures are typically applied to personnel, physical assets and both cyber and communications systems. This program Will aid the viewer In the understanding the final step In the Critical Infrastructure Protection Process as outlined by the U. S. Fire Administration. Based on ODP guidelines. Cl'itical lnfrastruc:ture Protection: Oetermlnlng the Need for Each Protection Ju rlsdlctlon needs to look seriously at protecting their critical Infrastructure. This program will aid the vlewe,' In the understanding the Critical Infrastructure Protection Process as outlined by the U. S, fire AdmInistration and show how the emergency service agencies In and around the City of Charlottesville, Virginia are successfully Implementing the proc€!ss together. Based on ODP guidelines, Critical Infrastructure Protection: Analyzing Vulnerabilities Each jurisdiction needs to look seriously at protecting thel!' critical Infrastructure. This progl<lm will aid the viewer In the understanding the PSTN . Homeland Security 2 In recent years/ It has become Increasingly evident that public: safety organizations are vulnerable to a variety of threats��natural, accidental, and man-made, The critical Infrastructures first responders depend upon are also vulnerable. Applying Gountermeasu/'e� 15 the key to pfOtcctlng critical Infrastructures such as personnel and cyber property. Hear what experts say about the Importance of this process and how to do It in your community. Based on ODP guidelines, Crltlcal Infrastructure Protection: Identifying Critical Infrastructures The Critical Infrastructure ProtectIon Process Is discussed In thf.s course. This Includes Identification, understandIng the CIP process, and conducting a survey of a departmentts critical assets, Based on ODP guidelines, Terms & Condmen!! I Privacy Policy Page 3 of3 PSTN • Supervisor Traini.ng Series ----_._-- HOME ?RODU CTS/SOLUTIONS SUPPORT TRAINING ADMIN LOGIN WHAT WE 1)0 Basic Security BilS!C Ofncer sacurl�Y� (SllilnI5h) Supervisor E)(cellenee Supervisor Training Healthcare Security Heillthcare Security Officer Emergency Room Sarety -' Shopping Center 8ilSfc Security Campus Security Homeland Secutll;y Aw�relless Caslno HOW we CAN CanadJa HELP n Series InformatIon Requestl -, Needs Assessment Survey I .-�. Supervisor Training Series PSTN's Supervisor Training Series Is a IO-part training program that provides leadership training for Security Officers. This highly acclaimed trainIng series wHl help develop Secur!ty Officers Into Supervisors as well as enhance the leadership skills of Security Supervisors, • • • MODULE The Leadership Leadership Role #of 1 and and Private • PrincIples Supervisory the Security Security of Skills Leadership I"Hsslon I MODULE #2 • PrincIple. of LeadershIp II • • • The The The Management Key Ethics Principles of Professional of of Conflict Leadership Leadership MODULE #3 .. Effective Communications .'The Com"niunlcation Process ,- .. -- � • Methods of Communlcatlon • Types of Communication Systems • Barriers to Effective Communications MODULE • • Writing PerformIng Job #4 a DescrIptions M Job Employee Analysis Performance EvaluatIons • • • The The Counseling Standards Methods Employees of of Evaluating Performance after Employees the Evaluation • MODULE • • • Time Tlme�Robbers Prioritizing Effective Management #Planning 5 Activities M Tlma Tools: Management • MODULE • • Understanding Motivating Preventing #6 Superior Job - Behavior People1s Dissatisfaction Performance Motives & Motivation MODULE #7 .. Counseling &. Sexual Harassment .. • • • • Forms Guidelines Four Dea!Purpose lng� Areas of of with Sexual for Performance of Specific Employee Counseling Harassment Cases Counse!Counseling of Harassment !ng MODULE #8 - Substanc. Abuse .. Symptoms of Substance Abuse • Documentation Guldellncs • • • • Tile Employee Written Drug Leader's Awareness Substance Assistance Role Training In Abuse Substance Programs Policy Abuse • Discipline & Termination MODULE #9 � Discrimination &'Affirmative Action • The Changing Face of the Work Force Page 1 of2 CONTACT US PRIMElld _:LO� PSTN . Supervisor Training Series • Understanding the Civil Rights Legislation .. Implement!ng AFfirmatrve Action P!ans MODULE #10 · Career Opportunities .. Career Opportunities • Being Proactive and Choosing Your Course • • • Understanding Developing 8eglnnlng with the Attributes the Attitude End In of others Mind tlWln�Wjn!Bring ! to the Job .. Learning to Learn All the TIme Tarms & Condiltons I Privacy Polley Page 2 of2 PSTN - Supervisory Excellence Series Page 1 0[,2 �-- - ._-- -----------------, HOHE PRO()U CTS/SOLUTIONS SUPPORT TRiIlNING AD�m" LOGIN -- WHAT W'C. DO -- Basic Security Officer Basic Security Dffker (Spanish) Supervisor Excellence Supervisor Tralnlnq Healtilca!'e Secllrlty - Healthcare Emergency Security Room Offlcer SafetY Shopplnq Center Bash: Security Cilmpus �� Iomeland Security Awareness CasIno HOW WE CAN Canadian HELP Series InforrThltlon Reques _ tJ Needs Asse.s�ment Survey I Supervisor Excellence: The Series ThiS new traIning program Is aimed at Improving the leadersh Ip skills and operational practIces of both new and veteran security supervIsors, This new series comprfses 166 total minutes of quality curriculum covering vital skill-building topics like leadership, communication, customer service and prioritization, as well as sound rules and procedures for reducing buslnes.:; risk, preparing for emergencies, managing crises, communicating sexual harassment laws and Investigation methods, and developing world� class professional standards. Leadership Principles 934-1000 True harder leadership than supervision requires and dedicatlonj more personal focus, and than fiexlbf!management. lty. Lea,dershlp Is Supe_rvlslon Is temporary In nature, while true leadership Is permanent. pcior: rea"'d(frshrpco.orn=e"�"a-n<l1i6i:fS- b'ut 'stro6g�lead ers-'�-a nd tli'elr"effect 'on--- . our lives - last a lifetime. This course outllnes and discusses what constitutes a security leader and provides guidelines on how security supervIsors cail become securIty leaders. The viewer wOI also learn specif!c leadership princIples, traits! and responsibilitIes as weI! as the various levels for elfective discipline, Supervisor Communications 934�1001 The security supervisor! you are flrstj last and always a communicator. The ability to communicate clearly and concisely Is the single most Important sk!!l that a securIty supervisor can possess, Without communication! there Is no coordination; without coordination, there is no organizatIon . Coordinating and organizing are two functions that form the essence of supervision. Communication Is the glue that holds the whole process together, This course descrIbes varIous factors that may affect communicatIon and provides methods to overcome barriers, become a better listener and Improve your comrnunlcatlon skllls at all levels. customer Service as a Security Function 934�1002 When you provide security to your Clients, vou are providing them with a servIce. As suchl you want that service to be perceived as Ideal! tailored to your clients, and deSigned to fit their needs, Ideal service does not simply occur; you must have a strategy In place that will allow you the flexibility to blend what you do as a security provider Into excellent servIce for each client, This course reviews service expectations{ examines the unique PSTN - Supervisory Excellence Series perhaps well intentioned, believe their primary job 15 to !\get the bud guys" and put them 111 jan or to faclHtate termInation of emp!oyr�es who vlo{ate company policy, What these officers seem to miss or Ignore Is that their role In not to get "the bad guys" but to REDUCE BUS1NESS R1SK, This course explaIns how security Impacts business risk and describes security principles as they relate to business, Viewers wfll learn what Is meant by "strategic security" and "permeating security/' how layered security operates and the purpose of patrols and how those patrols should be performed, Emergency Preparedness and Crisis Management 934wl005 Emergency preparedness can be called many different things! Emergency Managementl Disaster Recovery, or Business Contrnulty Planning. Regardless of the terms used, security plays a KEY role In preparing any organIzation for an emergency, Supervisors and management should understand the role of security by understanding the basic concepts of emergency preparedness because emergency preparedness Is key to business survival. This course provides the strategic steps for emergency preparedness and describes security responslbUitles for the most common emergencies you may encounter on the job, Sexual Harassment 934-1006 One of the most prevalent charges in the workplace today Is sexual harassment. Seemingly Innocent interactions between coworkers now carry the risk of exposure to mUllons of dollars In jlldgmel1ts and fines:, No lndustry Is Immune from potentially devastating lawsuits - not even the security Industry, Although only a component of behavior that can create a "ho5tfle work env!ronment/ sexual harassment claims can bring the greatest challenges of all. This course ollt!lnes condItions that may create a sexual harassment claIm, Tn addItion! the course explains how to properly Initiate 1:1 sexual harassment InvestIgation while stressing the Importance of proper documentation and Impartiality In the conduction of hara5sment�lnqu!rles.- ----'----,- Professional Standards 934�1007 Security has not always been considered a "professIon, II While perhapS' viewed as a steady job, security was not seen as having a clear career path. Howeyer! chal1ge� In corporate America, In�rea5ed tl?rrorlst activIty, greater liability and Increased regulatory reqUirements have drlven the push toward PROFESS10NAUSM In the security Industry, But before the securIty supervJsor can fully understand what It means to be a profeSSional, he or she must first understand the STANDARDS of security professIonalism. ThIs course explains how professional standards are set and provides an overview of the most prestIgious security certIfications and their requirements, The viewer wI!! also learn some of the protection officer Code of Ethics and understand how compliance with exact standards Improves security, 1-_- _______ ._. ____ . Terms & CondHlol1s I PrIvacy Policy Page 2 of2 VETS SECURING AMERICA Vets Securing America, Inc. (VSA) was founded on the basic principle of offering employment and a career to the Veterans that have retired from or fulfilled their military obligation, Our service men and women have received the best training available in the world, and have years of highly regarded security experience. Our officers take pride in wearing their uniforms, knowing the chain of command, understanding and adhering to Post Orders, and they are proacti vo in recognizing security threats. VSA executi ve management has a proven track record of providing aimed and unarmed security officers to government agencies and the private sector, sccuring municipal and county buildings, schools, multifamily dweUlngs, retail locations, and Fortune 500 companies for the last thirty years. We have a Security Operational Response (SORT) Team that is available for special events, trade shows, emergency coverage, or a labor related situation. VSA is currently licensed with operational offices in seven states; New York, New Jersey, California, North Carolina, and Texas (San Antonio and Corpus Christi). Our investigative department is able to offer a full range of services, such as asset location, fraud examination, surveillance, witness location and statements, and workman compensation investigations. VSA has a well versed and experienced management staffthat is able to professionally respond to any security/investigative need or question. Should yom needs be immediate, our Communications Center, opcnJready twenty-four-seven, is always able to put any request for service through to a top management representative within minutes of your call. Our President and Chief Executive Officer, a retired Police Captain with over thirty years experience in the private security and investigative field, Gerald A. Gregory, is a hands-on manager, always available to clients and potential clients to discuss any security needs or answer any questions. He began his career as an Undercover Investigator in New York City, also performing street surveillance operations. Today, a licensed Private Detective and Security Professional, Mr. Gregory has extensive industry experience in both the private and public sectors. Mr. Gregory's credentials in the private sector include Officer, Investigator, Scheduling and Operations Manager, Branch Manager, Regional and National Operations Director, Vice President, Executive Vice President, President, and Chief Executive Oftker, In the public law enforcement sector, he successfully completed his duty as an Essex County Constable, Confidential Aide to the Union County Sheriff, Police Officer, Sergeant, Lieutenant, and Captain of the city of East Orange police department's emergency management division. In addition, Mr. Gregory has successfully completed large Government Contracts for Federal, state and local Government clients throughout his 30 years in the Industry. He was successful in running an East Coast Security and Investigations Company with over eighteen-hundred employees, and has since sold this company to form a Security and Investigations Company with nationwide capability-Vets Securing America. Garry R. Bean, the Executive Vice President ofVSA, served in the United States Ail' Force as a Security Police K-9 Handler and was Honorably Discharged after foUl' years of service. Since then, for the last thirty 1986, years, Me Bean Mr. fOlmed Bean bas his been own employed security and in the investigative private security company, and investigative Pro-Tech Security industry. Services, In May and of Was licensed to do business in four states. Mr, Bean sold his interest in the company in 1994 to join Internal Intelligence Service as the Vice President. He was then promoted to Executive Vice President, responsible for reporting directly to the owner. His responsibilities at that time also included maintaining licensing compliance in six branch offices, . hiring, supervising and training office staff and field supervisors, generating new· sales, reviewing and completing bid specifications, and meeting with clients to insure satisfactory levels of service were being provided, Mr. Bean is certified by the New Jersey State Police as a SORA instructor for this mandatory training course for security officers, His experience includes serving clients such as Haagen Dazs, Warner Lambert, Bethlehem Steel, Amerada Hess, New York Daily News, Union Carbide, and US Airlines, Michael 1. Dell 'OIio, Vice President of Business Development (Security and Investigative Divisions), has eighteen years experience in the investigative industry, which includes fourteen years as a Senior Investigator for Beau Dietl & Associates and nearly two years as a New York State Investigator. In addition, Mr, Dell'Olio has been a Licensed Private Investigator and has been running his own investigative firm for the last ten years, As a Senior Investigator for Beau Dietl & Associates, he nas led corporate fraud investigations, conducted numerous criminal, civil, and insurance investigations, and performed countless surveillances, As well, he has supervised numerous security assignments, including a four month, twenty-four hour, one-hundred seventy-five armed security personnel strike detaiL Craig Weissman is the Vice President of Finance for Vets Securing America, ML Weissman has eight years experience in the investigation business, most recently conducting financial review audits, financial fraud examinations, due diligence investigations, and the corporate restmcturing of several companies, His career includes six years in the corporate office of Beati Dietl & Associates as Vice President of the White Collar Division, managing a staff of analysts and investigators, As an investigator, he has provided risk assessment and competitive intelligence to help clients make strategic business decisions, In addition, Mr. Weissman has been a Certified Fraud Examiner since 2004, As granted by tbe Association of Certified Fraud Examiners, a Certified Fraud Examiner credential denotes proven expertise in fraud prevention, detection, and deterrence, Vets Securing America was formed out of deep respect for the dedication and commitment of those who bravely serve our country··-our friends and family in the United States Armed Forces, Oll!' goal is to create a company that will help veterans build upon their prior experience, continue to develop the latest skills, and transition into the private sector successfully, VSA provides private law enforcement, investigations, security assessments, and personnel training with the goal of a workforce comprised in excess of eighty percent veterans, VSA provides veterans with stable employment opportunities, offering competitive wages, enabling these veterans to support their families, who supported them while they served our country, Clients of'VSA can be confident that they are hiring the most professional, qualified, and skilled private law enforcement personnel available. characteristIcs of security service and explains the attributes a client seeks when selecting a security provIder. Ha ndling Multiple Priorities 934-1003 Increasingly In today's workforce, one person Is responsible for a variety of tasks. With all this Information, how much can one person be expected to absorb? How do you decide what should be done first? How do YOll avoid becomIng frustrated with the overload? This course provides the security supervisor with methods and procedures that will help bring order to your average, hectic day by dissecting the three basic supervisory skill sets required: time management, delegation, and confronting procrastination. Security'S Role In Reduclng Business Risk 934al004 Many security professionals have seen young and Slightly Idealistic security officers view their role as black and white. These officers, while CONTACT US PRiMEltet -;--'ca,ofN"::- third step of Critical InFrastructure Protection Process, analyzing vulnerabilities, as outlined by the U. S. Fire Administration. Based on ODP guideHnes, Critical In frastructure Protection: Applying Countermeasures, Part Page 2 oD the Incident Command Systeml and should be considered when putting together an Emergency Response plan for a response, Incident Resources for Homeland Security Incidents This course pl'Ovldes emergency service personnel with an overview of incident resource management practices, These practices may be used on any type of InCident, whether slngleservlce such as fire or an Integrated Incident Involving multiple disciplines . Common Responsibilities Associated with ICS ASSignments This course provIdes emergency responders with an overview of the responsibilities that apply to all Incidents . It was designed to provide an understanding of the responslblllties associated with ICS response and assignment of personnel. This course also explains tile eJutles expected of Page I of 3 CONTACT US PRIMEnel _::_LO�9r!1:�_ (loncenlf<lllan Insemdllvlty to pnln, euphorla,sedallon, nausea, \fomlUng Slurred speech, dlsorIenlatlon, dtunklln behavior Euphoria, drow!l1116SS,resplfltlQf'{. depression, ilonstrlcted pUpilS, nausea Is''''''OO,Oi.l�h1:", 0$I.s., ,"drQwlJ!n,,'' .naQ, ,,111 being, helldnche, dlulflllSS, Iluphorla, Insol'lslU\Jlty ta dysphoria ,ltMalioll, naltO.OlI Inunaltlvlty I" , sedanol1, nauSG;;t.; tnoonsHJvlly !i) !ledlliJ on, naw.1Q<\ h1!illn!lJUvlty to Iledllllon. fl1lUSllil. EuphQrla, touch and lIJght SM5B5 hlghlll:flild 8V1<1NlI'ISSS Mood winGs, elJphlHI&, "mdaty, lIedallon, Insomnia Sedl\iloo, hal!unclaUtlI18, aut·ot.bady Qxpllrlsnco.s. Simllar to PCP lind lSO Yellow tint skin cQIQr.lIcne. goln In weight, comSUpUQfl of IIl.Ild$, aggreSSiveness, 11l lemales: mascuUnrz\ltlol'l, deeper vulte, maht·pattorn IUllt growth DspresS(ilIlunoo lnt, spBe�h, mUd tnmqullh:At hIgh ooncel\er or II !talil.mgenera! s ptoducaa .",�U""" I $I_eneraf al1esthesla, denth 00)'0"0' ,-:0)-:-:-1' ��"!,--X MI"ER'CIIAL GENERAL LIABILITY I'� liF" $ 100 ,000 00 A I CLAIMS,MADE W OCCUR 4-0 1 lB/3/2012 B/3/201 3 I MED EXP , , $ 5,000 � Errors and Omissions <ADV INJURY $ 1,000,000 GENERAL $ 5,000,000 �';:-;��Ll L;;I'CY ;;: ;;:;; ; F;;:;:;r:;\,;:;; Ll fRM �T IT;-;A;P r;;:P=L;'E r�;; LQ P;;E C ;R'- 'S " , : 5 , 000 , 000 · ;,�� , tuLl;A'B �'L�'T�yL-L-��-- -t --t-�-------------------- r- ------ r- ------ t � � I ,e'"', , 1 ,000,Q�Q B G ..:::... ANY ALL OWNED AUTO rx SCHEDULED . BODILY INJURY (P" p"'""1 $ 111/1/2011 1/1/2012 I BODILY r accident) $ v AUTOS tv- ��10gWNED I ""u"mTY DAMAGE $ � HIRED AUTOS � AUTOS ' (PRr Bccldsnt\ _ EXCESS UMBRELLA LIAS LIAS U r! r.OCCUR 1 , 1 om I I , EACH OCCIIRRFNCF $ $ $ x�1 $ i IO�� E.L. EACH . "', "--'-"+"- $-- --1,-000-,-000 -1 , b"ow 1? IA/?O" '2/8/2012 I EL EL DISEASE DISEASE " " POLICY EA LIMIT $ $ 1, 1,000 000,.000 000 DESCRIPTION Proof of OF Insurance OPERATIONS I LOCATIONS I VEHICLES (Attach ACORD 101, Additional Remarks Schedule, if more space is required) Coverage applies to the following states : TX, ME & NY CERTIFICATE HOLDER Vets Securing America 10100 Reunion Place suite 750 San Antoniol TX 78216 , CANCELLATION SHOULD THE EXPIRATION ANY OF THE DATE ABOVE THEREOF, DESCRIBED NOTICE POLICIES BE CANCELLED BEFORE ACCORDANCE WITH THE POLICY PROVISIONS. AUTHORIZED REPRESENTATIVE R.L. Ring I Jr. /MlKEH .--- => WILL BE DELIVERED IN • ��' ACORD 25 (2010/05) © 1988-2010 ACORD CORPORATION. All rights reserved. INS025 (201005).01 The ACORD name and logo are registered marks of ACORD