HomeMy WebLinkAboutRESPONSE - RFP - 7365 PFA WEBSITE DESIGN DEVELOPMENT & IMPLEMENTATIONA Proposal for
The Poudre Fire Authority
Creating an Exceptional Website with Vision
Leon Rogers
Senior Account Executive
360.569.4546 / 310.656.3103 fax
Irogers@visioninternet.com
Vision Internet
2530 Wilshire Blvd. 2nd fl
vision Santa Monica, CA 90403
Internet 888.263.8847
The Govemmerrt Website Experts- www.visioninternet.com
vision
I n t e r n e t
Table of Contents
COVERLETTER..................................................................................................................1
METHODS AND APPROACH.............................................................................................2
PROJECTSTRATEGY........................................................................................................................
2
MAINTENANCE AND HOSTING SERVICES...........................................................................................
9
THEVISION PROCESS....................................................................................................................
14
TESTING.......................................................................................................................................
1 A
DELIVERABLES.................................................................................................................17
PRUJt(..I z)uiviiVlARY......................................................................................................................
17
DELIVERED SERVICES.....................................................................................................................
18
QUALIFICATIONS AND EXPERIENCE..............................................................................
19
I.OMPANY tilSTORY......................................................................................................................
19
RELEVANT PROJECT EXPERIENCE....................................................................................................
19
lliIALIFICATI-NiS..........................................................................................................................
20
PROJECT PERSONNEL AND ORGANIZATION CHART ....................................................
21
PROJECTTEAM............................................................................................................................
21
ORGANIZATION CHART.................................................................................................................
23
WORKLOAD AND AVAILABILITY.....................................................................................
24
ESTIMATED SCHEDULE...................................................................................................25
RATESAND COSTS.........................................................................................................
26
PROPOSEDPAYMENT PLAN...........................................................................................................
26
TOTALCOST................................................................................................................................
27
OPTIONAL COMPONENTS AND FEATURES.......................................................................................
27
OPTIONAL MAINTENANCE AND HOSTING PLANS.............................................................................
28
ADDITIONAL INFORMATION...........................................................................................................
29
CONCLUSION.................................................................................................................
30
APPENDIX I: HIGHLIGHTS OF VISION CMSTM COMPONENTS ........................................
31
INCLUDED INTERACTIVE COMPONENTS AND FEATURES....................................................................
31
OPTIONAL INTERACTIVE COMPONENTS AND FEATURES....................................................................
42
APPENDIX II: RELEVANT PROJECTS................................................................................46
APPENDIX III: VENDOR STATEMENT...............................................................................
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COVER LETTER
Dear Selection Committee Members,
Thank you for the opportunity to submit a proposal for the redesign of the Poudre Fire
Authority's website. We understand that the selection of a website partner is an important
decision because the website will serve an important part of your communications strategy for
years to come. That is why we take a strategic approach to website development.
As a result of our unique process, your website will undergo a dramatic transformation — a
transformation that will empower residents and staff. More than a website makeover, it will be
created for your specific needs, incorporating a striking design, intuitive navigation, and
advanced features providing easier access to information and services.
Vision Internet is the ideal partner to lead your transformation:
• Experience: Our core team has worked together over the past decade to create
hundreds of government websites across the US.
• Expertise: Our clients have won over 200 awards for our innovations. While other
companies tout the ability to apply industry standards, we invented them.
• Technology: The Vision CMS` is designed for local government and incorporates
modern Web 2.0 and mobile technology into a powerful system that makes updates a
snap.
• Design: A Vision -quality design is more than eye-catching — it reflects your community
and meticulous attention is given to every detail.
• Pricing: We provide competitive pricing and flexible payments. There are no required
ongoing fees and the costs reflect real services provided.
• Freedom: You are not locked into Vision Internet. Host the site where you want,
purchase the services you want, and make the customizations you want. All source
code is provided giving you complete control of your site.
In our accompanying proposal, we make a number of recommendations for your project. As you
review these suggestions and our previous results, you will see that Vision Internet clearly stands
apart and is the best choice for delivering quality results.
I look forward to talking with you soon and welcome the opportunity to clarify any questions or
provide you with a personal demonstration of our capabilities.
Respectfully submitted,
Steven B. Chapin
President, Vision Internet Providers, Inc.
Leon Rogers
Senior Account Executive, Vision Internet Providers, Inc.
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METHODS AND APPROACH
Project Strategy
With Vision Internet, you are sure to receive a website that delivers on its potential. Using our
in-depth consultation process, we create unique solutions tailored to our government clients'
most pressing concerns. We will build your website from the ground up with your needs and
objectives in mind. Taking the time to fully understand the PFA and the needs of your
community, we approach your project by answering these three important questions:
• What is the purpose of the website?
• Who is it designed to serve?
• How will we know when we are successful?
Based on the focus of your current website, our conversations with Tom Hatfield and Ed
Bonnett and our extensive knowledge of local governments' needs, we believe the primary
reasons for redesigning the website are:
• Provide citizens with more timely and useful information.
• Make it easier for website visitors to find the information they need.
• Distribute content management and authorship to non -technical staff members
throughout the PFA.
The primary audiences of the website include:
It was so easy to work with
Local and prospective residents
Vision Internet. They have a
Formula in place that works.
• Local and prospective businesses and developers
It makes It easy for us to
• Visitors
get the end result we were
• Other government agencies
iookirrg for and the results
• Youth, senior and other civic groups
that we have are fabufoes.
To fulfill these objectives and reach your target audiences, we
The City Council is very
recommend:
pleased with the new
• Attractive Desican: A website design that reflects the website and our residents -
Poudre Fire Authority, draws people in, and makes it which is the most important
immediately obvious that the website is the best place to part - are very happy with
get information and access resources. it as weir. So, thanks to
• Intuitive Navigation: Information should be easy to find Vision Internet for such a
with the most important information accessible from the wonderfui job.
homepage to make it easier for website visitors. - 3enny Pexer5on
• Vision Content Management SystemTM: The Poudre Communications Officer
Fire Authority should also implement a proven content City of San Marcos, CA
management system to facilitate content updates by
non -technical staff throughout the PFA.
• Integrated Interactive Components and Features: Interactive components and
features will make the website more engaging while improving usability and simplifying
content updates for staff.
• Integrated Web 2.0/Gov 2.0: Your new website should include Web 2.0 features such
as RSS feeds, Google Maps and integrated OneClick Social NetworkingT"" with Twitter
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and Facebook to enable more immediate, fluid and targeted communications to your
audiences.
• Integration of Third -Party Components and Databases: Existing web -applications
and databases should be incorporated to the new website.
Each of these recommendations is discussed in more detail in the sections that follow.
Attractive Desiar
Design is important. Today, many people judge the quality of No one compared to Vision
an organization largely based upon the quality of its website. Internet and what they
These opinions are especially influenced by the initial COU0 do... we looked at all
impression of the website's graphic design. Design ensures the awards that they had
that site visitors will use the website as a resource; if the won - and the websltes for
website is not attractive and inviting, people assume it is of those awards - and could
little value and that it does not contain the information they see defn(tely what they
need. were do(ag was what we
With Vision Internet, your website will have a design that wanted to do.
makes it stand out among government and public agencies on - Kuthy ward
both a regional and national basis. The Poudre Fire Authority's Gry clerk
website will be inviting, easy to use, and will reflect your City of Dana PDInt, CA
unique identity. This will be accomplished through the
following design characteristics:
• Creative design that reflects your community and creative design elements that
capture the essence of the PFA.
• Highly functional layout that makes important information available from the
homepage and pages throughout the site.
• Photos and collages of the area the PFA serves.
• Consistent look and feel throughout the site to make it easier for website visitors to
navigate the site and find information they need.
• Section 508 Compliance making it accessible to persons with disabilities.
• Easy to use drop down menus helping users to quickly understand navigation and
locate information with the least amount of clicks.
• Breadcrumbs showing the user's current path to let them know exactly where they are
on the website.
Vision Internet is recognized for its ability to create great designs that fulfill each of the above
objectives. Furthermore, knowing that local governments like the PFA has a duty to serve the
entire community, we implement websites which maximize accessibility for those with
disabilities. Content on your website will be available to those with disabilities in a variety of
ways, including with Alt -Tags automatically attached to images downloaded onto the site. Your
website's site map will also be useful for visually impaired users, as screen reader software can
read through it faster than the site's usual navigation. These are just examples of the ways that
Vision Internet can provide for your users with disabilities.
We have been featured in the national media and have won awards for creating effective web
solutions. We intend to use all of this skill and experience to create an award -winning quality
website for you.
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UNIQUE, CUSTOM WEBSITE DESIGNS
Vision Internet sets the standard for creativity and unique graphic designs. When people speak
about design quality it is invariably in comparison to the work of Vision Internet. Our justified
reputation for superior quality was built over years for consistently delivering pleasing designs
that uniquely reflect the communities they serve while enhancing the online experience.
The flexibility of our content management system allows for creative freedom in styles and
layouts not available from other firms. Below are just a few examples that demonstrate the
variety and excellence of our designs:
City of Ankeny, IA
q
Hillsborough City Scho.y
of Rosemead, CA
It
4�—
City of Dana Point, CA
—o
City of National City, CA
City of San Juan Capistrano, CA
Town of Dillon, CO
City of M-it'l...n,-ry. Al.
G.y of West l luilyw_
City of Reno, NV
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ntuitive Navigation
For your website, we recommend organizing information by
department, topic, and/or target users. Keep in mind that the
average resident does not know the organizational structure
of the PFA, nor needs to. Our approach allows users to find
information in the variety of ways that are most important to
them. This is a solution we use on many of our government
websites making it easy for visitors to find information. This is
because content is available through multiple "paths" making
it simple for users to search the site regardless of their
preferred method. We often implement Action Based
Navigation which allows users to easily find a particular
service or page on your website through an easy -to -use drill
down menu, such as "/ Want To ... view an event, fill out a
form, etc."
The team at VJsfon worked
with us to determine what
our specific site visitors
were Jooking for and how to
make that Jrrfo ration clear
and easy to fired. Given the
vast amount and various
types of Informa tion we
have to dissernonate as a
city,, conducting that prJarJ-
tlzadon and anaJysJs was a
Joey part of Vision Internet's
SoNtJon.
It is also easy for your staff to update and maintain web pages
because of our single -source web -publishing model. It lets - Amy Larsen
you update the web page one-time and multiple connected Management Assistant
pages throughout the site are also instantly updated. This City of west Des Molnes. IA
creates greater consistency while maintaining maximum
usability for website visitors.
Vision Content Manaaement Svsterr
For your project, we recommend our proven Microsoft ASP.NET and SQL based content
management system, developed specifically for government
agencies. The Vision CMS` receives accolades from both Having worked with anoMar
non -technical staff for its ease -of -use and IT professionals for company's product in the
its advanced technology and unprecedented flexibility. pest, I can tell you all
POWER AND SIMPLICITY FOR NON -TECHNICAL STAFF content management
syste+rrs are NOT created
The browser -based system makes updating your website a equeFfy. When it comes cc
breeze, whether you are in the office, on the road, or at ease of use and
home. If you can browse the internet, you can easily use our functrorrafrty, Vision's CMS
CMS. Staff can create or update pages, manage site stands heads above the
navigation, and even schedule content through simple and
easy to use administration screens. Timesaving features rest?
include our unique multi -calendar system, where you can add - Sara Berry
an event to multiple calendars anywhere on the site by simply Cornmunlcatlons Manager
checking a box. All of the website components work in the City of Maryland Heights, MO
same easy fashion, making it very simple to learn. The system
is designed to allow you to continually grow your website over time, without required ongoing
maintenance fees.
ADVANCED TECHNOLOGY, FLEXIBILITY, AND CONTROL FOR IT STAFF
While non -technical users love how easy it is to maintain the site using the Vision CMSTI, IT staff
appreciate its advanced technology and the unprecedented technical freedom offered by Vision
Internet.
One of the first in the industry to use .NET technology, the Vision CMSTI is a mature system that
has evolved since the late nineties. It incorporates Web 2.0 applications and integrates with
popular social networking sites.
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Beyond the technology, IT staff appreciate the freedom and control that Vision Internet offers
its clients including providing all source code and unrestricted hosting. In fact, agencies like
City of San Francisco and the City of Round Rock, even build their own applications based on
the Vision CMS". It provides the benefits of an open source solution while being created and
supported by an industry expert specifically for local government.
You will not be locked into Vision Internet or any other company because our CMS is based
upon standard technologies, and we provide you with the source code for your own use.
JO(1dH1 INC
Vision Internet provides unlimited users, unlimited categories, and unlimited content for
all included components. You won't have to worry about unexpected fees from us as you
use your website, but we can't promise the same for the competition.
Bottom Line: Work with Vision to keep clear of unexpected fees as you use your site.
Interactive Components and Features
In addition to the creative design, effective navigation, and easy to use Vision Content
Management System", we will provide you with many different interactive components and
features for managing special types of content. These offer a higher level of interactivity to your
website visitors and make it extremely easy for your non -technical staff to manage website
content. Website visitors can easily find the information they need and staff will be able to
maintain the site with timely information. Vision Internet creates proven solutions.
INCLUDED INTERACTIVE COMPONENTS AND FEATURES
Based on thorough analysis of your current website, we believe these components and features
will most fit your needs:
SITE ADMINISTRATION AND SECURITY�
Approval
Archive Bin
• Audit Trail Log
• Automatic Content Archiving
• Content Review and Publishing
• Component Manager
• Content Scheduling
• Document Central
• Email Address Masking
• Image Library
CONTENT EDITING
• Advanced WYSIWYG Editor
• Paste from MS Word
Included with Vision Internet hosting.
• Link Library
• Multiple File and Image Uploading
• Role -Based Security
• Submission Validation (reCAPTCHA)
• Recycle Bin
• Updated and Expired Content
Reporting
• Web Traffic Statistics'
• Workspace
• Style Gallery
• Table Wizard
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• Search and Replace
• Spell Checker
ADVANCED NAY&ATIONJLANAGEMENT
• Automatic Breadcrumbs
• Connected Pages
• Content Categories
• Dynamic Drop Down Menus
• Error 404 (Page Not Found) Handling
• External Link Splash Page
• Friendly URL Manager
USER LCTIVITY
• Business Directory
• Calendar System (Monthly, Weekly,
Daily, and Yearly Views)
• Community Spotlight
• Dynamic Homepage
• Feedback Form
• Form and Survey Tool
• Frequently Asked Questions
• GovBlog
• Department -Level Administration
o Calendar
o FAQ
o News
o Photo Gallery
o Staff Directory
• Department -Level Navigation
• Department -Level Sitemap
• Dynamic Department Homepages
• Undo/Redo
• Link Redirect
• Navigation Control
• Page Linking
• Quick Links
• Single -Source Publishing
• Site Search (Google CSE)
• Sitemap Generator
• Job Postings
• News and Newsletters
• RFP Postings
• Rotating Homepage Banners
• Service Directory
• Staff Directory
• Sticky News
• Weather Update
• Agenda and Minutes Manager •
• Audio and Video Embedding' •
• Bookmark and Share •
• e-Notification •
Guest Book
Integrated TwitterTm API
OneClick Social Networking'"'
Photo Gallery
' Vision Internet does not provide streaming media; however, the Vision CMS is able to embed
videos such as YouTube.
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• Emergency Homepage Alert
• Event Share
Forward to a Friend
• Automatic Alt -Tags
• Dynamic Font Resizing
• Dynamic Reader Download Links
• RSS FeedReader
• RSS Feeds
• visionMobile'm
• Google Translation Integration
• Printer Friendly Pages
• Table Accessibility Tools
For highlights on several of the above included components and features, please see Appendix
II: Highlights of Vision CMST"" Components on page 31.
OPTIONAL INTERACTIVE COMPONENTS AND FEATURES
Vision Internet creates custom solutions; therefore, we are able to offer you virtually any
conceivable module or function. We believe these optional interactive components and features
are most relevant to your needs:
• Department Homepage Options
• Extranet (Members Only)
• Facilities Directory
• Job Applicant Manager
• Online Payments
Because our content management system is so flexible, you may add these at any time in the
future for an additional budget.
Integrated wen 2.0/Gov 2.0
Internet technology is always evolving, and Vision Internet Our new website includesautomatic R55 feeds of
believes it is important for government websites to take
advantage of new technologies to enable their audiences to Hercules news and events,
get the information they want, when they want it, and on the which makes it very easy for
device they prefer. Vision Internet's content management the public to keep up with
system includes many Web 2.0/Gov 2.0 features built right in. the many exciting projects
These helpful and handy features include RSS feeds, Twitter and programs in the City.
API, "Bookmark & Share" links, and more. Also available are
-Robertber
advanced tools like OneClick Social NetworkingT" which allows Website Project M a ager
you to post content to your website and social networking City of Hercules, CA
sites with one click. We can also implement blogs, message
boards, and integrate virtually any third party system you may want to include in your site. The
flexibility and extendibility of the Vision Content Management SysteM assures that it can easily
adapt to new technologies that continue to emerge in the future.
Integration of Third -Party Components and Databases
Our content management system can easily work with third -party systems, provided they are
web -enabled. This includes applications for:
• Class and Facility Reservations
• Dispatch/Record Management
• eCommerce and ePayment
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• Employment Applications
• Permitting
• Others
Most of these types of components can be given the same look and feel as your main website
via modifications to the presentation template. For your project, we will provide you with an
HTML template that vendors of these third -party components can use. We will also integrate
links to these third -party components into the overall website navigation. There are many
examples of where we have used this approach, including the Cities of Newport Beach, CA;
Wilsonville, OR; Rancho Cordova, CA; and many others.
Another approach is to create a web interface for existing third -party databases. We used this
approach in displaying tax records exported from a mainframe system for Vanderburgh County,
IN; crime statistics from California state databases for the City of Citrus Heights, CA; Contractor
information from city databases for City of Hamilton, OH; and staff and student contact
information from school databases for the UCLA School of Law.
These are just a few examples of our extensive experience working with third -party databases
and systems. While interfaces to third -party systems are not included within the budget, they
are available for an additional fee. We will provide a firm quote for interfaces after analyzing the
databases and requirements during the consulting phase of your project.
Maintenance and Hosting Services
Vision Internet is a full service firm
providing all the services necessary to
build and maintain your website. This
includes website maintenance, support,
upgrades, and hosting. While other
firms limit your hosting options and lock
you into "one size fits all" support
plans, Vision Internet takes a different
approach.
Occasionally, we find the need to further
customize the CMS installation and Vision is
ready to work with us to make new things
happen. However, we are not required to
upgrade nor are we locked into any sort of
maintenance structure with their system. We
pay as we go and spend what we can when we
can on enhancements - a unique business
In addition to offering our services a' la model in my experience with any vendor - and
carte, we offer a maintenance package easy on the budget when you have to be frugal.
that is totally unique. Rather than
having a "use it or lose it" approach to - Jay Eason,
maintenance, we allow you to apply City of Ankeny, to
unused hours to updates on your
website thus ensuring your website remains current and fresh.
Keep in mind that all our services are optional giving you complete control of your post -launch
budget while allowing you to take advantage of internal resources.
Below is a description of each of our post -launch services and the optional maintenance
packages.
Included Vision Spark Customer Resource Center
At Vision Internet, we are committed to delivering excellent customer service and recognize
that providing support means more than just building a functional website. This is why, in
addition to our dedicated support team, our clients have access to Vision SPARK, an online
customer resource center.
• With exclusive access to SPARK, you will be able to:
• Access our collection of CMS tips, tricks, and tutorials
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• Submit and track your support requests with a quick click -of -a -mouse
• See what other Vision Internet clients are doing with their websites
• Learn about new features and components
• Customize your SPARK experience
You will also hear about exciting ways to upgrade your site when new features are introduced!
uptlonal Website Maintenance and Support
Our content management system enables you to easily manage the content of the website
without the need of programming experience. This can save you considerable time and money
over a static website that requires a technical person's expertise. Sometimes you may need to
expand the scope of the website by adding new components, changing the graphic design, or
designing complex pages. We, as your partner, can provide you with website maintenance
services.
We perform website maintenance by using the following procedure:
1. When receiving service requirements from a client, our in-house team will first analyze
the request and then come up with the best solution for performing updates to the
website in our staging/testing environment.
2. After completing the changes, our quality assurance staff will conduct testing of all the
updates to make sure that changes are consistent with the existing website and that
there are no programming bugs.
3. After our quality assurance tester confirms the updates, we transfer the files from the
staging/testing environment to the live server.
Our three -step procedure assures quality service, efficiency, and on -time delivery. We are
committed to our clients, offering an expedient turnaround time for most web content and
simple graphics modifications to the website.
For larger tasks such as adding new components, we will provide you with an estimate before
beginning work.
TECHNICAL SUPPORT
At Vision Internet we stand behind our clients and can provide you with the support you need.
While most of our clients have an internal point person who answers staff's basic how-to
questions about content editing using the content management system, they look to Vision
Internet to answer more advanced support to the internal point person or webmaster. Typical
support questions include how to perform advanced tasks, configure the system, or accomplish
some organizational need in the best way possible.
In all cases, Vision Internet is able to address your technical and/or operational needs. You will
be assigned a service support person who will serve as your first level of support and manage
any needs you may have. Continual monitoring of your site is provided to assist your staff in
finding solutions to any unexpected problems. For issues that occur after business hours,
emergency staff support is provided 24 hours a day, 7 days a week.
Because we are looking forward to building a long-term relationship with you, we will provide
three months FREE website maintenance and technical support.
OPTIONAL MAINTENANCE PLAN
Beyond the initial three months, many of our clients opt to buy blocks of hours for maintenance
and technical support at a lower blended rate. Our maintenance and support plan is unique.
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Rather than the standard 18% - 20% maintenance plan that includes upgrades and support, we
offer a more flexible and fair approach.
While other companies tout their all inclusive support, upgrade, and maintenance packages,
their clients confirm that upgrades are rarely provided and implementation fees often apply to
make the upgrades work correctly. Further with our competitors:
• You have no control over what goes into the annual upgrade so you may not get
anything of value to you — if anything at all!
• If the features you want are not in the upgrade, you may need to pay for these features
in addition to the maintenance contract you already pay.
• If you want to add additional components, you will still need to request an additional
capital budget to cover the new development.
In our approach, you buy blocks of hours for maintenance and support at a lower blended rate.
The time can be used for maintenance and support on an as -needed basis throughout the year.
At the end of the year, you can apply any unused value towards additional services such as
implementation of new components.
The Vision Internet plan provides you maximum flexibility because:
• You set the amount you want to allocate for maintenance and enhancements on an
annual basis.
• If the upgrade does not contain functionality useful to you, you can simply "skip" the
upgrade and apply the unused value to additional components or enhancements.
• You are able to add new functionality to your site under maintenance budgets rather
than the harder to come by capital budget funds.
Most clients only use three to four hours of support/maintenance per quarter but will purchase
a maintenance contract of five to ten hours per month because of the exceptional value it
provides for future developments.
Why pay for something you don't need? With Vision Internet, your maintenance plan is
not only optional, but also puts you in control of how your dollars are spent. Don't need
support? Need to postpone upgrades due to a limited budget? No problem. You only
pay for services you receive.
Bottom Line: We're as flexible as you need us to be!
Qbtional Wohc;+o Hnc+inrj
For over fifteen years, website hosting has been an integral part of our operations. We started
our business as an Internet Service Provider (ISP) offering full service connectivity, design, and
hosting. As the business evolved, we developed our relationship with CoreSite and Cogent, a
global network provider, which enables us to provide comprehensive hosting solutions for our
clients. We have our own co -location suite within a secure, state-of-the-art facility.
Our hosting services include:
• Unlimited disk space for website
• Unlimited bandwidth for website (over a 100 Mbps digital line)
• Power failure equipment including battery backup
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• Redundant generator backup
• Full climate control
• Cisco routers and Raid 5
• Firewall protection
• 24 hour monitoring
• Security access via ID, fingerprint scanner, and key card
• Microsoft Windows Server 2003 or 2008
• Microsoft SQL Server 2005 Standard
• Monthly web usage statistics reports
• Fixed I address for the website
• Daily onsite and offsite backups
• Guaranteed 99.9% uptime
With Vision Internet, you are not locked into using our web hosting services and you can easily
host the site either in-house or with a third -party provider. Many of our clients throughout the
country, however, use our hosting services because of its value and administrative simplicity.
Other vendors within our industry require you to host with them or charge very large fees for
you to host your own site. Not so with Vision Internet. We believe you should have the right to
choose the best option for your needs and to have future flexibility and control over your own
site. Other firms have a different philosophy.
WEB ANALYTICS
To realize the full potential of '
your website, you must
measure its progress. The
easiest way to accomplish this
.r ny.w..° r M ••� e«...y
is to actively monitor website
traffic and the content most .-�."•.-•-••
utilized by visitors.too
For our clients that opt for us
to host their website, we offer , m..
web analytics to analyze
website traffic. It presents site
traffic reports in an organized"""'�" ►
and concise format, all with
full -color graphics. By utilizing •-� °-
this, we are able to offer Figure 1: Web analytics provide advanced, interactive reporting.
complete reports on website
visitor patterns, referring sites, visitor paths, and demographics. The reports enable you to
understand the website end -users, what search engines and keywords they use to find your
website, the pages they access, documents they download most often, and much more.
The reports also provide activity and technical statistics that contain information about the
average number of visits, the least and most active days, the length of visits, the total hits, the
errors found on the pages, etc. These numbers are especially helpful when trying to determine
the impact various site promotions have had.
The reports are made available to you over the web, and data is easily exportable to Word,
Excel, and XHML.
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VISION CMSTM HARDWARE AND SOFTWARE RECOMMENDATIONS
Vision Internet's solution is flexible. If you or a third party is hosting the website, we recommend
the following:
Web Server
• Dual -core or Quad -core processors
• Minimum 2 GB RAM
• Minimum 100 GB Hard Drive
• RAID 1, 5, 10, or 50 Configuration
• Windows Server 2008 R2
Database Server
• Dual -core or Quad -core processors
• Minimum 2 GB RAM
• Minimum 100 GB Hard Drive
• RAID 1, 5, 10, or 50 Configuration
• Windows Server 2008 R2
• Microsoft SQL Server 2008 R2
Note: Web Server and Database Server can either be separate or can reside on the same
machine. In the case that they are on the same machine, we recommend Quad -core processors
and 4GB RAM.
Vision Live TM: Optional Subscription Service
As an option to paying monthly fees for hosting and maintenance services, Vision Internet can
also offer the PFA our new subscription version of the Vision Content Management System'"
This new offering allows us to provide maintenance services and unlimited hosting for a flat
annual fee. Additionally, we will also provide CMS upgrades at no extra cost. This allows you to
affordably keep current with new technology, enhancements, and improvements.
Vision Live TM takes the guess -work out of future budgeting by including all essential post -launch
services into a flat annual subscription. The service includes:
• Hosting with unlimited storage and bandwidth
• Unlimited technical support'
• CMS system upgrades'.
Please see page 13 for price information.
' Does not include updates to configuration, content, or formatting among other restrictions.
4 Does not include new features that require design customization to implement or any future
components that the company may create.
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The Vision Process
The Vision Process is the result of long-term, dedicated staff
that have built and refined our strategy for over fifteen years.
The original creators of the process train all our project
managers and oversee each and every project; ensuring
excellent results every time. We have been fortunate to enjoy
the loyalty of long-term staff and feel our clients truly benefit
from their experience and expertise. In fact, our process has
led to many innovations that have since become industry
standard.
vnworr Internet's
stream fined process really
moved us through the
development quickly and
effrdendly and made It just a
wonderful experience?
The Vision Process is collaborative and we work closely with
you to ensure your projects success. We work with your
internal project manager and project team, gather requirements
and lead relevant consulting meetings. As part of our consulting
survey, analyze content and create a detailed conceptual sitemap.
- Mark Barham
IT Manager
City of wllllarnskrg, VA
from multiple stakeholders,
, we provide you a custom
Each stage of our six -step process includes formal review and approval points ensuring that the
final result meets your expectations. This process ensures you will not reach the end of the
project and be unhappy with the results. We assign a project manager who is your single point -
of -contact. This makes it easier for you and facilitates better communication between team
members. Our project manager will communicate with and coordinate all Vision Internet
resources including designers, information architects, programmers, and other team members.
Some firms require you to communicate your needs to each of these independent resources,
taking up your valuable time.
The six stages of the Vision Process are explained in the sections below:
Staae 1: Vision Staae
In the Vision Stage, we work with you to create the vision for your website now and for the
future. The Vision Stage emphasizes the objectives of the website and how it supports your
overall organizational goals. This vision then guides each subsequent step in the process.
To create this vision, we will:
• Prepare and review a survey document which will focus on goals and objectives.
• Lead an onsite brainstorming and planning session where we discuss your current
website, the results of surveys, the needs of users and staff, and possible approaches
for the future.
• Review your existing website and those of similar government and public agencies.
• Study examples of other websites you like.
• Review project goals and timeline.
• Collect content and materials for the new website.
The heart of this stage is defining the vision for the project, setting goals, and timeline to
ensure the project's success.
Stage 2: Concept Stage
In the Concept Stage we realize the vision through:
• Creation of the information architecture which supports easy access to information.
• Defining the navigation strategy.
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• Review and recommendation of interactive components and features to ensure
streamlined navigation through special types of content.
• Creation of a conceptual sitemap and categorization of pages. The navigation and
information architecture will take into account your current needs plus allow for future
expansion and growth.
• Creation of a homepage layout wireframe that shows the placement of key information
and dynamic content.
The Concept Stage will conclude with your satisfaction and approval of the homepage layout
wireframe.
Stage 3: Design Stage
In the Design Stage our team continues with the graphic design for your homepage. Our
creative ability and expertise allows us to develop a compelling graphic design while
maintaining its usability. We work closely with your staff to establish a look and feel that reflects
your community. Our world -class designers take the time to create a truly professional design
that incorporates graphics, photos, fonts, colors, and other design elements that fit together to
create a stunning, harmonious design. For examples of our design work, please refer to page 4.
As part of our process we will provide art direction, design review, and up to three unique
homepage design concepts for you to choose from. Once the direction is established, we will
provide necessary revisions until you are completely satisfied. The Design Stage will conclude
with your satisfaction and approval of the homepage design comp.
Stage 4: Development Stage
During the Development Stage the process continues as we create the interior page design
then program the website. Development includes implementation of the Vision Content
Management SystemT" and integration of the interactive components and features. Quality is
ensured by our extensive experience, testing, and the proven Vision CMST"
Included in the scope of your project is the content migration of up to 100 pages into the new
website. We can provide guidance on the best practices for web content writing and will train
your staff on the best approach for migrating additional content. Alternatively, at your request
we can provide a price quote to migrate additional pages.
in a wav that contorms to industry best oractices for i
For more information about the Vision Content Management SystemT", please refer to page 5.
Stage 5: Quality Assurance, Documentation, and Training Stage
While quality assurance is an integral part of every stage of the project, in the Quality
Assurance, Documentation, and Training Stage we:
• Perform extensive functional testing.
• Review content.
• Create a custom training manual that incorporates actual screenshots of your site.
• Provide administrator and content editor training.
For your project we will provide a one day onsite training consisting of two sessions; one for
your staff representatives on content editor training and the other session for advanced
administrator functions including system configuration, system maintenance, reporting, and
strategies for future expansion.
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Note that the custom training manual incorporates screenshots from your website, making it
easy for staff to understand and use. It is an excellent reference for new staff to use as well.
In the Launch Stage, the website is moved to the production server. Our launch process
includes the installation of necessary software, making configuration changes, and transferring
code and content. Once transferred, we again go through the final quality assurance process to
ensure the site transferred correctly plus do a final check for broken links, Section 508
compliance, and others. The site will be available to the public upon your final approval.
Testing
The frontend of the website will be tested in the browser/operating system combinations
according to the following testing matrix':
Firefox 3.6
IE 8.0
Windows XPNista
✓
✓
Mac OSX
✓
n/a
The frontend of your website will be viewable by 98% of all commonly used browsers.
Additionally, your website will provide high speed upload and download times for both low and
high speed computers, including analog dial -up customers. Your website will also have links to
Acrobat Reader and other products necessary to view information on the website, if required.
This ensures maximum accessibility for your community.
Note: The website may exhibit some appearance differences when viewed in these various
browsers. The backend will be compatible with Internet Explorer 7.0+8.0.
' Should the PFA require any additional testing with other browser/operating systems, we can
discuss this with you during consulting and determine your precise needs. We can provide a
budget for any additional work at this time.
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DELIVERABLES
Project Summary
Vision Internet is the national leader in government website development. For more than a
decade Vision Internet has led the evolution of government websites with innovations that
become industry standards. While most companies were taking the cookie -cutter approach,
Vision Internet stayed true to the idea that every community is unique and has individual needs,
and that quality is paramount to success. As a result, Vision Internet has become synonymous
with quality and "the Vision -quality" has become the standard against which all others are
measured.
To create your award -worthy website, we will use our trademark Vision Process. Based upon
strategic principals, we take you through a collaborative process of discovery. We get to know
your community, understand your most important needs, and make recommendations to
achieve maximum results. It is not uncommon for clients to have eureka moments when they
recognize key goals that were not even considered prior. These kinds of results only occur with
the dedication and time that Vision Internet provides. While a Vision -quality website may
require a little higher investment, it is because we are making an investment of time into you
and the success of your project.
When complete, your website will have a stunning design that reflects your community and your
visitors will easily find what they are looking for. We will organize your information by audience,
topic, service, and/or department, create multiple paths to information, and implement a site
search tool. The website will include advanced interactive components for navigating special
types of content like news, events, and directories. It will improve outreach with tools like e-
Notification and Web 2.0 features like RSS Feeds, Bookmark and Share, and a Twitter API.
To empower staff, reduce administration time, and give you complete control we will
implement our advanced content management system - Vision CMSTM. Vision CMSTI is a web -
based system created from the ground up for local government. It empowers non -technical
staff from different departments to maintain their own content while preserving consistency
throughout the site. Its intuitive editor allows staff to incorporate text, images, documents, and
links.
Vision CMSTm allows you to control the delegation of authority. You can define the content that
editors can update and the tasks they can perform. With the Approval Cycle, you can create any
number of custom workflows that are unique on a per -department and/or type of content basis.
This level of control and flexibility is unmatched in the industry.
While the Vision CMSTM gives you control of content, Vision Internet gives you control of your
website. You are allowed unlimited users, pages, and categories. You are free to host the
website in house, with a third -party provider, or with Vision Internet. There are no required
ongoing licensing or support fees. And you are provided with all the source code for making
any customizations you desire and, most importantly, for your peace of mind. Vision Internet
gives you open -source like freedom backed by a committed partner. It is this commitment,
coupled with our industry expertise, creativity, and advanced technology that will produce a
remarkable website for the Poudre Fire Authority and its residents.
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Delivered Service
For the Poudre Fire Authority's website project, we will provide the consulting, project
management, graphic design and training services described on page 2 of our proposal. We are
also including the Vision Content Management System" as well as all of the components and
features listed on page 6.
Below are the services we plan on delivering for your website's implementation.
Vision Stage
• Initial kick-off call with the PFA's project manager
• Survey preparation and review
• Onsite brainstorming and planning session
Concept Stage
• Creation of Information Architecture
• Create conceptual sitemap
• Homepage layout wireframe
Design Stage
• Unique, custom graphic design
• Custom icons, buttons, screen elements, and backgrounds
• Homepage design comp
Development Stage
• Implementation of Vision CMSTM
• Integration of interactive components
• Migration of up to 100 pages of content
Quality Assurance, Documentation, and Training Stage
• Final testing
• Customized training manual
• Onsite training
Soft Launch & Final Launch
• Move website to production server
• Completed website
• Website goes live
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QUALIFICATIONS AND EXPERIENCE
Company History
Vision Internet, the Government Website Experts, is the national leader in government website
development. As you review our past experience and current capabilities, we will demonstrate
that Vision Internet stands far above other companies in creating unique and effective
government websites. We are a full -service vendor offering website consulting, design,
development, hosting, and maintenance services. This allows us to provide the Poudre Fire
Authority with a complete turnkey solution.
As an entrepreneur involved with business and non-profit organizations, Steven Chapin
recognized the need for internet connectivity, hosting, and website services for small to
medium size businesses. This led to Mr. Chapin's creation of Vision Internet in 1995. Since its
inception in Santa Monica, California, Vision Internet has been regarded as a pioneer in the
Internet industry. In 1996, our company began providing website development services for non-
profit and corporate clients. We were recognized as industry leaders in local, national, and
international media that same year.
During the creation of the company, Mr. Chapin remained active in the community, supporting
government, education, and non-profit organizations. This activity, along with strong travel
industry experience, resulted in the creation of our first government related projects for the City
of Santa Monica's Convention and Visitors Bureau and the Danish Government. Since this early
beginning, we have further developed our government experience and have been awarded
with over 400 government and education contracts and many awards for our work.
Throughout our company's history, we have taken a conservative approach towards growth,
refusing outside funding and simply focusing on building a solid business based on our core
values. Our approach has paid off, bringing us through the dot-com bubble and today's ever -
changing economic climate. Providing a high level of stability allows our company to enjoy the
continued respect and commitment of clients, employees, and the community.
Relevant Project Experience
FORT LAUDERDALE POLICE DEPARTMENT, FLORIDA (WWW.FLPD.ORG)
Contact name: Mark Blanco, IT Division Manager
Address: 100 N. Andrews Avenue, Fort Lauderdale, FL 33301
Phone number: 954-828-6909 E-mail: mblanco@fortlauderdale.gov
COLLIER COUNTY SHERIFF'S OFFICE, FLORIDA (WWW.COLLIERSHERIFF.ORG)
Contact name: Jamie Mosbach, Webmaster
Address: 3301 Tamiami Trail East, Bldg. J, Naples, FL 34112
Phone number: 239-530-9639 E-mail: jamiemosbach@colliersheriff.net
ODESSA POLICE DEPARTMENT, TX (WWW.ODESSAPD.COM)
Contact name: Sherrie Carruth, Public Information Officer
Address: 205 N. Grant Avenue, Odessa, TX 79761
Phone number: 432-335-3322 E-mail: scarruth@odessa-tx.gov
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Qualifications
Vision Internet focuses on serving the needs of local governments like the Poudre Fire
Authority, enabling them to be more effective and efficient while improving service. As a result,
we have emerged as the national leader in serving government agencies. When choosing a
partner to develop your website with, make sure they meet the following high standards:
Highly Relevant Experience: With over 400 government and public agency clients in
36 states, Vision Internet has extensive experience serving all levels of government
agencies and non-profit organizations, including websites for cities, counties, fire and
police departments, special districts, economic development departments and more.
These organizations have placed their trust in Vision Internet because we have created
some of the best government websites in the country, including award -winning
projects. All told, Vision Internet clients have won over 200 awards for their websites.
Unique Solutions Based Upon a Strategic Approach: Our approach is completely
different than the template solutions offered by our competitors. They provide a
cookie -cutter approach to government websites making your website look just like
other city websites. These can never match the results of a website built for your own
unique needs. Vision Internet is not simply a web design company; rather we take a
strategic approach by understanding your needs first, then developing and
implementing internet strategies which complement and extend your overall goals.
Broad Technical Expertise: Vision Internet is a Microsoft Certified Partner and within
our team, we have extensive experience in all the technologies required to build you a
world -class solution. Our team has overlapping skills and expertise in consulting,
strategic planning, usability testing, information architecture, database design, graphic
design, hosting and maintenance services, webmaster services, Section 508 compliance,
quality assurance, and more.
National Scope. Because of our experience and exceptional results, we have an
extensive customer list that includes clients in the states of Alabama, Alaska, Arizona,
Arkansas, California, Connecticut, Florida, Georgia, Illinois, Indiana, Iowa, Kansas,
Kentucky, Louisiana, Michigan, Minnesota, Missouri, Nebraska, Nevada, New York,
North Carolina, Ohio, Oklahoma, Oregon, Pennsylvania, South Carolina, Tennessee,
Texas, Utah, Virginia, Washington, West Virginia, Wisconsin, and Wyoming — in addition
to many government clients in the state of Colorado.
Vision Internet has created award winning graphic designs for many government and public
agencies and, during the Vision Process mentioned on page 3, we will take into account all
input from your staff, as well as the government best practices we have learned over the years,
to provide the PFA with a unique and attractive solution. Because of our emphasis on your
needs in order to create a design truly reflective of your organization, we will provide you with
three unique homepage design concepts for you to choose from. These concepts will be
provided after we have a chance to meet with your staff and discuss the PFA's needs. For
samples of previous designs our award winning team has produced, please see Appendix II:
Relevant Projects on page 46.
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PROJECT PERSONNEL AND ORGANIZATION CHART
Project Team
Every member of the Vision Internet team brings years of experience and ability to any project
they work on. For your project, we will assign one of our highly skilled Project Managers who
will work with our lead Project Managers on developing your website. We will also assign our in-
house developers and designers, who have experience creating award winning websites for
other government projects. Biographies of key staff are provided in the following section.
Please see page 19 for project references.
• Kristoffer von Bonsdorff — Lead Project • John Vu — Senior Developer
Manager • Gabriela Lifshitz — Designer
• Jay Ding — Manager of Technology • Natalia Cudlip — Designer
KRISTOFFER VON BONSDORFF — PROJECT MANAGER
Mr. Bonsdorff has years of experience creating website solutions tailored to the specific needs
of clients. Prior to joining the Vision Internet staff, he managed his own website development
firm which helped clients develop website solutions, solve system/server issues, and provide
other IT support services. He has also previously provided IT services, acted as systems
administrator, and provided consulting for other educational and private institutions in the past.
Mr. Bonsdorff has worked on projects for the City of Healdsburg, CA; the City of Goleta, CA;
City of Shoreline, WA; City of Cupertino, CA; City of Rohnert Park, CA; Lexington -Fayette
Urban County Government, KY; the Town of Chapel Hill, NC; and Virginia Highlands
Community College, VA.
Mr. Bonsdorff has attended Folkuniversitetet and Nacka Gymnasium in Sweden where he
studied computer science.
Roles Served: Consulting and Project Management.
JAY DING — MANAGER OF TECHNOLOGY
Mr. Ding uses his extensive knowledge and experience in web -technologies to lead Vision
Internet's development team and set the technical direction of the company's development.
He is a senior web programmer and lead product manager skilled in HTML, ASP, JavaScript,
and Cold Fusion. He is also an authority in Section 508 accessibility issues. He excels in
database design, development, and information architecture. He uses these tools to create
kiosk, content management, and e-commerce solutions using Microsoft SQL Server and Oracle
databases. His programming skill set also includes C++, Java, Pascal, and Visual Basic. He is an
expert in content management including third -party Microsoft CMS and Stellent, plus he led the
development of the Vision Content Management System
As a senior project manager, he has extensive experience in managing complex projects which
deliver sophisticated websites for Vision Internet's clients including the City of Palm Desert,
Cucamonga Valley Water District, City of Buena Park, Los Angeles County Ford Amphitheatre,
the Palm Springs Unified School District, the California Junior Chamber of Commerce, Port of
Los Angeles, Garfield County, the City of Lynchburg, Columbia County, Round Rock
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Independent School District, the City of Englewood, and Accessible Activities, for whom he
developed a content management solution for a blind webmaster.
Mr. Ding earned a Master's degree in Information Systems and an MBA from Katz Graduate
School of Business, University of Pittsburgh. He is a Microsoft Certified Professional and has
been part of the Vision Internet team since 1999.
Roles Served: Product Management, Consulting, Project Management, Information
Architecture, and Programming.
JOHN VU — SENIOR DEVELOPER
Mr. Vu is a truly exceptional programmer and serves as the primary developer of our content
management and e-procurement systems plus developed many of our most advanced and
innovative interactive components. Projects include sites for the City of College Station, City of
Diamond Bar, City of Evansville, Dallas County Community Colleges, Greenbrier Convention
and Visitors' Bureau, and many others.
Mr. Vu specializes in Visual Studio, .Net languages, and Microsoft Content Management Server.
He can be found in the office day and night developing his latest "masterpiece" in any number
of languages including ASP, ASP.NET, C#, C++, SQL/Transact-SQL, and MySQL. He is also an
expert in JavaScript (both server and client), VBScript, HTML, XHTML, DHTML/CSS, Visual Basic
(COM), and XML.
Mr. Vu earned his Bachelor of Arts degree from UCLA and is a Microsoft Certified Professional.
Roles Served: Programming and System Design.
GABRIELA LIFSHITZ — DESIGNER
Mrs. Lifshitz is a highly creative designer that brings a unique eye to the Vision Internet team.
Her intuitive understanding of design balance has helped her to effectively transform a number
of websites from chaotic to cohesive. She has created and refined successful designs with
clients such as the Boone County, IA; Burbank Unified School District, CA; and the City of
Newton, KS. She is currently working on projects for the City of Bartow, FL; Odessa Police
Department, TX; Imperial Irrigation, CA; Dorchester County, SC; Pittsburg Delta View Golf
Club, PA; City of Rosenberg, TX; and Sweetwater Authority, CA.
Mrs. Lifshitz holds a Bachelor's degree in Design from Universidad Iberoamericana, Mexico City.
Roles Served: Graphic Design.
NATALIA CUDLIP — DESIGNER
Mrs. Cudlip brings a fresh perspective to government design. Her expertise in creating eye-
catching, user-friendly designs makes her a strong member of the Vision Internet design team.
She helps Vision Internet clients create designs that focus on the unique branding efforts of
their individual communities.
Mrs. Cudlip has created and refined successful designs for the City of Park City, UT; District of
West Kelowna, BC; City of Palm Springs, CA; Town of Chapel Hill, NC; City of Dana Point, CA;
Lexington -Fayette Urban County Government, KY and Eagle County Schools, CO.
Mrs. Cudlip holds a Bachelor's degree in Art with a Computer Animation focus from California
State University, Los Angeles and a Computer Graphic Design certificate from Santa Rosa
Junior College.
Roles Served: Graphic Design.
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Organization Chart
Vision Internet has assembled a fantastic team of motivated, passionate individuals excited
about the work they do and the solutions they provide. Coming from a variety of backgrounds,
each contributes exceptional technical skills, solid business expertise, and diverse industry
experience.
Vision Internet's team members have diverse, overlapping skills guaranteed to make your
project an overwhelming success. Many of our key team members have been with us for
upwards of ten years, ensuring you receive top-quality consultation and implementation during
each phase of the project.
Production
Kristoffer von
Bonsdorff
Project Manager
Steve Chapin
President
Jason Schatz
Project Manager
t IRI 50111`110t I I Rose De Vries
Vice President Office Manager
John Vu Li 2hang Jung Yoon Uriz Goldman Gabriela Lifshitz Natalia Cudlip Ashley Fruschtlng Tricia Lease Ilzabeth Robso
Senior Develops enior Developer Project Manager Project Manager Designer Designer Senior Account Senior Account Assistant Office
Executive Executive Manager
Kevin Chen Chris Guo Rolman Gillespie Brian Mauleon Joelle Belmonte Sandra Vu Leon Rogers
Network Network Project Manager Project Manager David Luong
Administrator Administrator Designer Designer Senior Account Project Coordinator
Executive
Kenneth an os Adriane DeWolfe
Assistant HTMLICSS Technical Tom Johnson James Jardine III Aaron Tap Caitlin Donahue
pr yammer Pro ect Marta er Desl ner Content MI rotor
Manaaer og i g g 9 Sales Assistant
GA Sacramento Tie Cui �Arnanda
Programmer Programmer Rosenblum John lee
Content Miarator ontent Mlgrator
Vardan Viktor Sakson
Programmer oprogrammer
EFrmanaraupport Tech Support
Travis Green
Tech Support
Chris Palmieri
Content Migrator
Kathleen Hein
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WORKLOAD AND AVAILABIL!'
Based on our years of prior experience developing local government websites, we anticipate
that your Project Manager will be working on approximately 10 projects during the time of your
website's development. Please note that the Vision Process described on page 14 takes into
account our projected workload and that each of our Project Managers has years of experience
developing successful website solutions, meaning that your project will be completed on time
and according to your expectations.
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ESTIMATED SCHEDULE
We understand that PFA has an aggressive time table from the awarding of the contract to
launch. It is important to note that your Vision website will be a custom website designed
specifically for PFA, not a template or cookie -cutter, "out -of -the -box" site. This requires good
communication and interactive between Vision and PFA. There are times when client feedback
at various stages takes longer than anticipated. We are both motivated and available to meet
your deadline with the proviso that your website team is timely in their responses. The table
below shows our recommended development and launch schedule along with a list of key
deliverables/milestones. This schedule is only a recommendation. We will, however, work with
PFA to find a way to shorten the schedule as you require.
IF 9
. - -
Vision Stage
• Initial kick-off meeting with the PFA's project manager
Survey preparation and review 2 — 4 Weeks
• Onsite brainstorming and planning session
Concept Stage
• Creation of Information Architecture
• Create conceptual sitemap 2 — 4 Weeks
• Homepage layout wireframe
Design Stage
• Unique, custom graphic design
Custom icons, buttons, screen elements, and backgrounds 3 — 4 Weeks
• Homepage design comps
Development Stage
• Implementation of Vision CMSTM
• 4 — 9 Weeks
Integration of interactive components
• Migration of up to 100 pages of content
Quality Assurance, Documentation, and Training Stage
• Final testing
Customized training manual 2 — 3 Weeks
• Onsite training
Soft Launch & Final Launch
• Move website to production server
• Completed website 2 Weeks
• Website goes live
Total estimated time to launch 15 — 26 Weeks
* The schedule may vary depending on additional components and participant decision times.
Some stages may overlap, which can reduce the total time of completion.
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RATES AND COSTS
Due to our extensive experience creating government websites
and implementing content management systems, we are able to 1rr-'Worr Internet provided us
offer the Poudre Fire Authority a unique solution at a cost with a strafghtforward
normally associated with the canned solutions that many of our p6&ng mWel. Aft of the
competitors provide. charges were dearly laid
We are certain that in reviewing this proposal, you will realize QUE—they fit within our
Vision Internet clearly stands out above the competition and is budget end provided us with
the best choice for guaranteed results. While our bid may not the best quality for our
have the lowest initial investment, many times we are lower over mo�7ey
the life of the website because we do not have required - Sabrina Oliver
ongoing fees. Our clients tell us that we provide the best Cornmunlcatlons DIrector
overall value. It is our extensive experience, attention to detail, Town of Chapel NIII. NC
and commitment to quality that makes the difference. While
there are many imitators, only one company delivers a website with Vision.
Proposed Payment Plan
We can be flexible with how the PFA pays for its website and can invoice your total project
amount according to your budgetary needs. Below are our suggestions for your payment
schedule. If you have concerns about the proposed budget, let us know and we will be happy to
talk with you about additional payment options as well.
Please note that:
• Vision Internet provides you with unlimited users, categories, photos, forms, and
content — for a//components.
• Vision Internet includes a custom client training manual.
• Vision Internet gives you the code at no charge, to create applications on your own
should you desire.
Vision Internet can spread the payment of your website over the course of three fiscal years
(precise dates to be determined during the contract process):
a) The PFA agrees to pay Contractor as follows in fiscal year 2012:
a. An initial payment upon execution of the Agreement in the amount of $14,735.
b) The PFA agrees to pay Contractor as follows in fiscal year 2012-2013:
a. A payment of $14,730 within 10 days of start of the fiscal year for 2012-2013.
c) The PFA agrees to pay Contractor as follows in fiscal year 2013-2014:
a. A payment of $14,730 within 10 days of start of the fiscal year for 2013-2014.
This plan will allow the PFA to pay for its website over multiple budget cycles without interest
or penalty. Please note that we can discuss other payment options with you upon request.
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Total Cost
The budget below includes consulting, project management, graphic design, training, and our
content management system, as well as all of the components and features listed on page 6.
Consulting
Project Management
Design
Design Production
Dynamic Programming
HTML Programming
Content Migration
Quality Assurance
Training/Documentation
Total not to Exceed
61
- .-
$135
32
$135
54
$125
17
$95
86
$135
12
$105
33
$85
20
$105
$125
44
$8,235
$4,320
$6,750
$1,615
$11,610
$1,260
$2,805
$2,100
$5,500
$44,195
Vision Internet is looking forward to building a long-term relationship. As a token of our
commitment to your success, we will offer the following services at no cost:
• Three months free maintenance and support'
• Included warranty
Optional Components and Features
On page 8, we outlined a number of component options. You are in no way obligated to accept
these recommendations; we offer them to demonstrate our forward thinking. Below is pricing
for these options:
•.Component..-
Department Homepage Options
Dynamic Department Homepage (Included with base $01
project)
Custom Department Homepage (Option #1) $8,150
Additional Site/Custom Design' (Option #2) $11,975
Extranet (Members Only)' $4,805
Facilities Directory $3,730
Job Applicant Manager
$7,450
' Up to five hours per month. The three months free offer does not apply to Vision Live, the
hosted CMS option.
' Hosting for an Additional Site/Custom Design is $50 a month.
' Please note that the price for this component will vary according to the total interactive
components implemented for your website and that the price listed is an estimate based on the
components currently included in your project.
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Online Payments
Optional Maintenance and Hosting Plans
Vision Internet is able to provide ongoing website maintenance and hosting services. The
following table shows our fee structures for different plans. For a description of our
maintenance and hosting services, refer to page 9.
Optional Maintenance and Support Services
Option 1: Hourly Hourly Custom Programming - Vision Internet can charge the PFA for
Rates $135/hr services on an as -needed basis. We
Graphic Design - believe that this provides a simple and
$125/hr fair way of charging for any optional
support since you will know the
Webmaster Service - specific service you are requesting and
$105/hr being charged for.
Content Migration -
$85/hr
Option 2: Optional Hours per
Support and month
Maintenance Plans
Optional Hosting
Optional Hosting Monthly
Optional Vision Live'
VisionLiveTM Annually
Optional
$110/hr for 3 to 7
h rs/m o
Or
$100/hr for 8 or more
h rs/m o
In addition to our no -contract, as
needed maintenance option, we also
offer a Maintenance Plan for a defined
number of hours per month at a lower
blended rate. Any unused hours can
be applied to upgrades and
enhancements relevant to your needs.
$200/month Hosting is an optional service that we
provide to many of our clients. For a
description of our hosting services,
refer to page 11. Please note that you
are free to host your site in-house or
with a third -party provider. In the
event that we do not host the website,
a onetime $475 fee applies for our
technical staff to assist you with the
transfer and configuration. There are
no additional licensing fees, costs, or
penalties for you to host the website
on your own server.
$4,800 per year
As an option to paying monthly fees
for maintenance and hosting, we can
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-ASL Description
Optional Maintenance and Support Services
Subscription also offer the new subscription version
Service of the Vision CMSTM that allows us to
significantly improve the value of our
post -launch services. For a low annual
subscription rate, we are able to
provide maintenance, unlimited
hosting services and upgrades for the
VC M STM 9
Additional Information
Included Warranty
All programming code within the project developed by Vision Internet is warranted for a period
of one-year from the date of completion. We will create a backup of the website when it is
completed. If any problem arises while you are maintaining the site, we will be able to restore
the site back to its condition as it existed at the time of completion. If we are maintaining and
hosting the site, we can restore it to its condition as it existed at the day of the last backup,
should a problem arise.
In our over fifteen years of business, we have not had any significant problems arise, due to our
extensive quality assurance process and technical expertise.
. erms and Conditions
Vision Internet agrees to perform the services at the prices quoted in this proposal. This quote
is valid for 180 days.
Sub-rnntractina
To maintain quality control, all core services are performed in-house. This assures cost
effectiveness, efficiency, and consistency.
Ownership and Intellectual Propertk
The PFA will retain all ownership of design, images, content, photography, illustrations and
graphics. Vision Internet will grant to the PFA a non-exclusive and perpetual license for the
Vision Content Management SysteMTM and Interactive Components and Features (VCMSTM)
While Vision Internet will retain ownership of the VCMSTM, the PFA will be given the source code
to use and modify for its own use.
9 Does not include updates to configuration, content, or formatting among other restrictions;
does not include new features that require design customization to implement or any future
components that the company may create.
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CONCLUSION
By implementing your new website as we propose, the Poudre Fire Authority will take a
significant step forward in its ability to serve its citizens. The website will incorporate our
advanced content management system and creative design to enable users to get the
information they need when they need it.
It is our experience, creativity and our attention to our clients' unique needs and identity that
allows us to create award -winning quality websites. Just as we have done for government and
public agencies in 36 states, we aim to do the same for you.
We are very excited about the opportunity to direct our creativity and technical expertise in
creating a unique solution for you and your community. We are confident that our consulting,
graphic design, programming, and client support expertise will result in the innovative website
you are looking for. As we move ahead with this project together, we look forward to providing
you with the highest quality and most innovative services available.
Respectfully submitted,
Steven B. Chapin
President, Vision Internet Providers, Inc.
Leon Rogers
Senior Account Executive, Vision Internet Providers, Inc.
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APPENDIX I: HIGHLIGHTS OF VISION CMSTM COMPONENTS
The Vision CMSTM is the most advanced government -focused content management system
available. In addition to the plethora of functions that simplify administration and save staff
time, the Vision CMSTM includes interactive components and features essential to serving your
website visitors.
Customization of the Vision Content Management SystemTM includes the frontend graphic
design and layout as well as adding or subtracting fields for your specific needs. Additional
components and customization can be added during development or after launch for an
additional fee. Our clients appreciate the flexibility that this level of customization provides over
the cookie -cutter offerings of our competitors.
Included Interactive Components and Features
This section highlights several of our included interactive components and features that are
included in the scope of your project. For a complete list, please refer to page b.
Approval Cycle
For websites where content authorship and updates are distributed throughout an
organization's departments, it is helpful to implement the Approval Cycle where content
updates and changes do not go live on the website until one or more persons have approved
them. Our clients find that having the Approval Cycle allows website maintenance to be
delegated while ensuring consistency throughout the site. This eliminates errors and the posting
of inaccurate content.
Our Approval Cycle allows you to segment the management of content by groups of users
(such as departments), in addition to types of content as determined by the interactive
components. Unlike most content management systems available today which restrict you to
only two-step workflows such as authoring and publishing, the Vision CMS is extremely flexible
allowing you to define as many workflows as you require with as many steps in the approval as
you deem necessary! As your work requirements change overtime, you will want the flexibility
and scalability of the Vision CMS to customize your current and future approval process needs.
Calendar SvsterrT
Interactive calendars are a staple of local government websites and are an essential tool for
your site's success. The dynamic Calendar System can be used to improve attendance at your
events and meetings by making it easier for users to find the types of events important to them.
The Calendar System allows staff to create calendars for any department or category your staff
chooses. These calendars can share events, preventing duplication of effort.
Calendars can be implemented in a user-friendly monthly or yearly format. To assist users
further, your website's Calendars will have filtering tools that allow them to find information by
month, category, or even departments. This makes it quite easy to locate specific information.
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Our dynamic Calendar System contains a number of advanced functions including:
• Recurring events function
• Automatic archiving
tom••'-'^~'�'� �• ^""�' �•'•
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• Ability to create and
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• Ability to restrict use of
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• Ability to control which
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events to include on the
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and a listing of events
Figure 1: Use the dynamic Calendar System to find meetings
• Add to my Outlook, and events quickly.
Google, and Yahoo
calendars link
• Automatic event address link to Google Maps for driving directions
• Automatic RSS feeds
NOTE.- With the e-Notification component, calendar events may also ,be ,broadcast to
subscribers via email.
News and NewsletterE
By posting news on your site, you
will improve communication with
your target audiences. Our
experience is that news can take
many forms, including press releases,
newsletters, feature stories, and
"what's new" content. With our
News and Newsletters component,
each of these types of news can be
implemented onto a single section
of the website or have their own
separate area. To ensure usability for
website visitors while providing
simplicity for staff, news content is
automatically moved to an archive
section at a predefined interval after
publishing. Website visitors can also
browse the archive by category. This
is a great way to provide a historical
0
A�"
News Releases
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Figure 2: News items are easy to find from a centralized
location.
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archive while making site administration easy. Additionally, RSS feeds of the News and
Newsletters are automatically available to website visitors.
NOTE. News and Newsletters integrates with eNotification for broadcasting information to
subscribers via email.
e-Notification
Increase communication, draw in more repeat users, and get important information out more
quickly, using our email based e-Notification tool. Our tool provides a sign-up box allowing
users to add their email addresses to receive important notices, and set their preferences for
the e-Notifications they would like to receive. Each registration is verified via a confirmation
email that the user must respond to in order to complete the registration process. This same
mechanism allows each user to change preferences including opting out from subscription lists.
To better manage the e-Notification process, your staff can see how many subscribers there are
for each category, plus edit subscriber information and export the subscriber database for use
in other systems.
The best part about our e-Notification tool is that it also integrates with the Calendar, Job
Postings, RFP Postings, and News and Newsletter components, giving you the ability to
broadcast event and news content from your website to your subscribers. There is no need to
recreate the content. This integrated approach enables your users to sign up for different types
and categories of content on a single subscription page in order to have it delivered directly
into their email box.
archive Bin
The advent of FOIA and Sunshine Laws has placed new requirements on government agencies
as they create and maintain websites. Though requirements vary across jurisdictions, archiving
documents and website content is fast becoming a necessary feature for all government
websites. To help keep your website compliant with these laws, the Archive Bin stores all
content deleted from your website, where it can be easily restored to the site or saved for
archiving purposes. Coupled with our expired content log, this feature not only meets often -
mandated archiving requirements, but also protects your agency from administrative error.
\utn Arr•hivintl
With Auto Archiving, your calendar, event, and news items are automatically archived on the
website. This archive system helps ensure that information is available for future reference by
both your staff and users.
Bookmark and Share
The Bookmark and Share component is a Web 2.0 feature that helps you spread your content
across the web. It makes it easy for website visitors to bookmark and share your content among
their favorite social destinations on the web. This tool allows website visitors to share your
content with popular social networking and news sites including Facebook, Twitter, Delicious,
Digg, Reddit and MySpace.
Component Manager
The Component Manager allows your administrator to create dynamic and user -centric pages.
Depending on the settings, content in the page can be automatically displayed and expired
without any managerial time from the administrator. For example, the administrator can create
a component page displaying events of a particular category and/or department. When an
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event has expired, it will automatically be placed in a past events view. In addition, for some
components, there are multiple views to layout content to enhance users' usability experience.
This feature gives you the flexibility to create dynamic content pages in most any area of your
website.
'.ommunity Spotlight
Being able to draw attention to important information is a necessity
on a local government website. With the Community Spotlight, your
website can have a prominent area on the homepage that highlights
community events, classes, announcements, business opportunities
and other information that would be especially important to your
residents. Your staff will be able to link Community Spotlight notices
to webpages with additional details and change the highlighted
item to reflect current community events.
In the Spotlight
,,Bellflower Honors Citizen
Connected Page! Recognition Ceremony (videoclio)
Content on your website may be relevant to different departments,
and thus may need to appear in different navigation areas throughout the site. Connected
Pages, unique to Vision Internet, allows you to create multiple instances of any web page and
place them in different areas of the website. Changes made to any instance of a Connected
Page are reflected immediately across all other instances, saving your staff precious time and
eliminating duplication of effort, while keeping information on the website consistent and easy
to find.
Department Management
Key components on your website, including the dynamic Calendar System, News and
Newsletters, Frequently Asked Questions, and Job Postings, are setup to allow end -users to
filter through content by department. Additionally, your departments can choose to display
their department -specific items on their own custom pages. For example the Parks and
Recreation department can have their own events on their own calendar.
To provide consistency throughout the site, these department settings are managed in one -
central location similar to the Component Category Manager. The Department Manager allows
your website administrator to add unlimited departments, rename existing department names,
and delete any unused departments from the list. Any change made from this component will
automatically be reflected on all department functions throughout the website. Instead of
limiting you to a certain number of department entries, this component empowers you with
UNLIMITED potential as you maintain your website now and in the future.
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Emeraencv Homeaaae Alert
In the case of an emergency, it is
extremely important for government
and public agencies to reach out to
residents in the most efficient way
possible. By doing so, potentially
life saving information reaches those
who need it most. Notifying the
PFA's website users is simple with
the Emergency Homepage Alert.
The notice is easily customized and
can be prepared in advance with
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common evacuation or shelter Figure 3: Yolo County's website with the Emergency
information. The Emergency N ,P„ar �1 -� ..-tivated.
Homepage Alert would prominently
cover the main area of the homepage so users would not miss it. The screen shot shows the
implementation of this in the Yolo County website.
Form/Survey Tool
Interactive forms are the staple of
an effective government website.
They allow users to communicate
and interact with their
government at convenient times.
Vision Internet's Form/Survey
Tool can be used to develop
online forms for asking questions,
getting feedback, or submitting
applications. Keep in mind that
these online forms can be used
for replicating many paper
forms the PFA uses.
The Form/Survey Tool also
provides you with the ability to
easily create your own online
surveys and track the results in
real-time. In contrast to the
traditional paper survey
approach, online surveys are
more convenient because they
eliminate the time and expense
of mailing back responses.
Furthermore, you can display the
results in several formats,
including graphical representations
them in report format.
Figure 4: The Form/Survey Tool lets you create forms and surveys
where the results are stored in a central database and interactive
reporting tools let you create graphical representations of the
responses.
This allows your staff to aggregate the responses and view
Along with the ability to create your own online forms, we will also include a set of 12 form
templates. You can customize these forms to be used for employment applications, service
requests, business license applications, gathering feedback, submitting events to the website's
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online calendar, and satisfaction surveys. Additionally, your staff can customize these forms for
more specific functions.
The tool supports fill in the blank, multiple choice, multiple select, and ranking type questions. It
also has an export function so you can analyze the results using Excel or any other program
capable of importing CSV files. This is a third party tool, so only graphic design may be
customized and the Approval Cycle functionality is not available.
Forward to a Friend
What better way to build traffic to your website than through the Forward to a Friend
component. In content rich websites like yours, people will often find information they want to
share with others. With the Forward to a Friend component, you can easily forward a page of
interest to a coworker, friend or colleague. Additionally, the interactive components will
automatically have a link for forwarding to a friend. The simple form asks for both the sender
and recipient's email addresses and, if they care to, allows comments to be sent with the page
link. The recipient will receive a short email from their colleague directing them to a specific
page on your website. This component empowers your online visitors to share information from
your website that they find particularly useful.
=reauentiv Asked Questions
Frequently Asked Questions (FAQ)
are a website staple that visitors have
come to expect. While traditional
FAQs consist of long lists of
questions that may overwhelm users,
our component provides a simple
and easy way for them to find the
information they need. Website
visitors are able to browse the list of
questions (and answers) by
categories you define. Multiple
categories may be assigned to each
question so that your visitors will be
able to find answers based upon the
category that best matches what they
are looking for.
Your staff will also love the feature
because our component presents a
much simpler solution to creating
FAQs. Questions and their associated
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0: A tree fell across the stream behind my horse. The stream also has a lot of trash and
weeds in 0 and deeds to be cleaned our Who is in charge?
A If a tree falls across a stream antl obstructs the flow of water, we will come out and remove
the tree. However, if the water is flawing property, we tlo not remove trash & weeds. We do no
"beaucation" in streams or on easements.
0: can I eat crecilt for my pond?
Figure 5: The centralized interactive FAQ makes it easy to
find info, while backend tools make it simple for staff.
answers are submitted through a simple and centralized interface. Our component does the
rest!
mage Library
The Image Library is a centralized place where all images used in the website are stored. This
saves space because only a single version of each image is used on the entire site. This also
provides greater control, as you can restrict the ability to add new images to specific staff
members within your organization. Images remain archived when deleted to prevent accidental
broken links within the website while the content management system tracks all pages using
individual photos to make it easier for you to replace images in individual pages.
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The Image Library also incorporates several components that make managing images much
easier. They include automatic scaling and sizing of photos to the maximum size recommended
for your website plus automatic alt-tag insertion for images added to pages to ensure future
Section 508 compliance.
,itearated TwitterTm API
Utilizing Vision Internet's built-in social 1 ��
networking components, your staff will be able
to connect with residents like never before. The Vision Content Management System now
includes integrated TwitterTm API at no additional charge, which allows your staff to send
TwitterTM messages through the system. Community members subscribed to TwitterT"' can
instantly receive these messages via cell phone text messages, email and RSS feeds. This is a
useful way to get information out to residents quickly - your staff can use the Twitter system to
send out critical alerts, emergency notifications, news and event updates, and more. The
TwitterTM system can also be used for officials to send "micro-blogs," keeping them in touch
with target constituents.
Job Postinas
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Job Postings is one of the most
Englewood,
popular types of content on local
Home Our
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government websites. By posting
11'
jobs within the site, you are both
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�i
search°^ _ ® Iwa IT- -
attracting possible candidates
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d City Hall»c, Departments» Humankefourcea
and averting the flood of
,cit.,Go-rnment
Employment
telephone inquiries about
-Di"DePa" eru
(All Job Types) v (All Departments)y
positions that do not exist. This,
, cuty Attorney
, City Manager
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of course, keeps your
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administrative costs down.
ourt
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Recreation Positions
Our Job Postings component
-B°man Reapartea
Aerobics Instructor General $14.00-$18.00 per class NIA
makes posting jobs a snap. Your
Employment
�iy General $781-$1000 per hour rUA
HR staff fills out a simple form
Upcoming Job Fairs
Status of Preciously
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with fields such as position,
Advertised Positions
Pplica Acad
certifications
department, salary, and benefits.
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police 0lficer Police $41,245-$58.364 an -ally plus NIA
excellent benefits
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-
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go live on the website and when
, Parks and Reveation
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they expire, thus simplifying the
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Seasonal N1A
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process and reducing your
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, U01IHes
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administrative time and costs.
Figure b: Users can filter for jobs of interest
To make it easy for users,
postings can include interactive components for filtering available positions by category, type of
position, posting date, and salary. As is normal for all our components, your staff is able to
define the categories or classification of Job Postings.
NOTE: With the e-Notification component, job postings may also be broadcast to subscribers
via email.
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OneClick Social NetworkinaT"
The innovative OneClick Social
NetworkingT"' component will allow Social Network r� Facebook - City Profile
your staff to post content to your Category
website and to the most popular social 0 C 0 4& 0 Twitter - City news
networking sites, such as Twitter and (] ® C, No ❑ Twitter - Police Updates
Facebook, with one click - saving your ■ ® RL
staff precious time and helping you ®� ■
broadcast your news, alerts, events
and other notices easily and selectively
all across the web. OneClick Social Figure 7: The OneClick Social Networking TM component lets
NetworkingT" works by generating an you post content to social networking sites such as Facebook
RSS feed of each component, which and Twitter.
can be connected to Twitter,
Facebook and any other tool that allows importing of RSS feeds using a third party service.
Our OneClick Social NetworkingT" component integrates with the included Dynamic Calendar
System, Job Postings, News and Newsletters, and RFP Postings components.
Photo Gallery
Nothing spices up a website like pictures. With our Photo Gallery component, your website
visitors can browse through images of your beautiful city and its exciting events. Users can view
photo albums defined by your staff, and either look at images via thumbnails or a slide show.
Simply upload the image from the Image Library to the new album and add a caption;
thumbnails are created and added to pages based upon the predefined template. To make it
easier for website users to find photo albums of particular events, the Photo Gallery may be
viewed as either a thumbnail display or as a Flash view listing.
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What a great way to save staff time while
livening up your website!
City Ski Area
;l
Photos taken at the city, ski mountain on a beeutiful sunny sp,itg day.
Last updated on 11/3/2009 12:27JI PM, 1 photo(,)
Fall Folliaye in Mack ,g. VA
Photos taken on a sunny W day in the Town of Blacksburg, Virginia.
Last updated on 11 5i 2009 3:03:36 PM, 5 photo(s)
Somme County, California
Photos taken in the wiee country of lovely, Sonoma County, C Hfornia.
Last updated on l l/3/2009 12:27:26 PM, 5 photo(s)
City GOH Course _71
Photos from our municipal course . S10 green fees daily.
Last updated on 11 3 2009 12:27:48 PM. 6 photo(,)
Beach — da
Status from the beaches of Collier County
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Last updated on 11/3/2009 12:27:54 PM, 8 photo(s)
Preybus Screen Screen 1 of2 Next Screen
Figure 8: The Photo Gallery may be viewed either as a thumbnail display or as a Flash view listing.
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Figure 9: The Photo Gallery can display images in an attractive slideshow.
RFP Postings
To make future Requests for Proposals simpler, easier to manage, and more cost effective, the
website can include an RFP Postings where they can be posted along with amendments and
updates.
Potential vendors can download RFPs in a PDF format. Because RFPs are time sensitive, you can
schedule when the RFP posting would be live on the website and when it would be removed,
thus ensuring your website is kept up-to-date with minimal staff time required. Additionally the
RFP Postings can be integrated with our e-Notification system to alert users by email.
Rotating Homepage Banners
Rotating Homepage Banners is a great way for you to mix up the design on your site, and
ensure that your homepage always looks fresh and inviting. You can easily change the images at
any time, and each rotating image can be set to link to a different page on the site, allowing
you to use the banner area to highlight special features, events and services. This makes it a
great marketing tool for your city!
Figure 10: Rotating Homepage Banners keep the website looking up-to-date.
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?SS FePdReader
In contrast to our RSS Feeds feature, which allows users to syndicate content from your website
to their readers such as My Yahoo, iGoogle, My MSN etc., the RSS FeedReader allows you to
syndicate content from other websites into your website. Syndicated content can vary and be
selected by you to include feeds about your overall organization or individual departments,
making your website more comprehensive and up-to-date.
RSS Feeds
RSS (Really Simple Syndication) Feeds keep local residents, potential visitors, and other
subscribers up-to-date on important news, events, and announcements from your website.
Users can subscribe to your website and receive automatic updates in their RSS readers, mobile
phones and personal homepages (such as iGoogle, My MSN and My Yahoo!) as a convenient
way of remaining current on community events.
iervice Director,
Key to serving your community is making it easy for them to find the services they need. While
we generally recommend organizing information by topic or service in addition to by
department and target audience, the interactive Service Directory allows users to filter or search
a list of services by category, department, and keyword, thus simplifying the entire process.
For each service in the directory, you can provide a title and description plus associate the
service with contacts in the Staff Directory.
Staff Director
It is often difficult for website visitors
to find the correct person to contact
in a government agency. However,
the useful Staff Directory component
greatly simplifies this search. It can
list all staff persons, departments,
even related agencies and partners,
along with their contact information
and description of their role or area
of specialization. Your website users
will love the convenience, simplicity,
and accessibility; they can easily filter
the list of staff based upon name,
department, or other criteria
determined to be important to them.
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Additionally, your staff will be Figure 11: Staff Directory allows users to interactively find
pleased that they can make their staff contact information by department, name, or service.
email addresses available to others
without exposing their contact information to spammers. Our component "masks" email
addresses so that email -harvesting software used by spammers cannot automatically extract
them from your website.
Updated and Expired Content Reportinq
This handy administrative feature provides website administrators a snapshot of website
activities. An initial search can display expired content, created or updated content, then can be
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further filtered by content type or by department. Need to quickly find out what section of your
website hasn't been updated for a while? Curious to see which department has been most
actively creating new content? The Updated and Expired Content Manager makes website
oversight easy!
visionMobileT"
visionMobileTm dynamically converts all standard web pages and key components, such as the
Calendar, News and Newsletters, Job Postings, and FAQs, to your mobile website. Updates
remain simple and easy with dynamic posting to the traditional website and the mobile version.
Also, intuitive navigation allows users to go through all page levels with ease. Your website will
be compatible with all major smart phones including iPhone, Blackberry, Android, Windows
Mobile phones and more.
In order to implement visionMobileT", Vision Internet will do the following:
Vision Internet will create a design for the mobile interface.
Vision Internet will modify the existing website code to add the ability for the site to
detect when a user is visiting from a smart phone and send them to the new mobile
format.
• visionMobile'm will be compatible with iPhone OS Safari 4, Android Chrome 4, Windows
Mobile OS IE 6, BlackBerry Browser 4.5 and 5.0, Opera Mini 4 and 5, and Palm webOS.
• visionMobileTM may not be compatible with previous or future versions.
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Figure 12: visionMobileTM will make your website compatible with all major smart phones including
iPhone, Blackberry, Android, Windows Mobile phones and more.
Weather Update
Weather information is often important to visitors of government websites. By offering the local
weather on your own site, your online users will come into the habit of regularly visiting it and
thus become more familiar with the PFA and all that you have to offer them. For your website,
we will implement NOAA or Yahoo weather at no charge.
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4/nrLcn;4rr
Tired of constantly checking the content management system for content changes needing
approval? Built especially to help manage the content publishing process, the Workspace
feature provides a central location for website administrators to review pending content
changes for your website before they are published. This view is customized to show only the
content relevant to you that is ready for publishing approval. You can filter items by content
type, review the changes, and approve multiple items — all with this one great feature!
Optional Interactive Components and Feature!
In addition to the included interactive components above, we can also offer you a number of
additional features. Below are details on some of these options. Please note that because our
content management system is so flexible, you may add these at any time in the future for an
additional budget.
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From our discussions with you we understand that some of the PFA's departments may require
a unique online presence. A customized look and feel for your departments will serve as an
attractive online resource for your users and provide them with the information they need.
Please note that, included at no additional charge with your project, we can provide any aspect
of the PFA's organization with its own departmental section of the main PFA website. The
departmental homepage, like all of the PFA's department homepages, can display specific
news items relevant to it that is also posted on the main homepage simultaneously, all without
duplication of effort. We will also provide a graphical banner that can be used for your
department pages. Since we will provide you with the original design work, your staff will be
able to create a distinct banner for any of your departments. As an option, we can provide
more banners for an additional cost.
The screenshots below show the City of Manhattan Beach's homepage, which lists current
events, and the Police Department's homepage, which automatically lists department specific
news and which has its own distinct banner.
Figure 13: The City of Manhattan Beach's homepage Figure 14: Dynamic Dept. Homepages automatically
automatically lists upcoming events. lists a department's current news or events.
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Depending on your specific needs, the PFA may also wish to create a separate, unique online
presence for the department. Below are additional options we can offer you:
Custom Department Homepage
As an option to creating a different website for the PFA, we can provide you with a Custom
Department Homepage, which would create a unique customized look for the department
while keeping it as a department within your main site.
The design of the department's homepage will be based on the main PFA website design, and
will include the PFA's main navigation bar across the top, but the content area can be unique
for this department, and can include rotating images and dynamic elements such as news and
events listings specific to this department. The department's sub -navigation will be displayed on
the left side of its custom homepage as it is in standard department homepages. Elements in
the header, margins, and footer areas can also be different for the department if desired.
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look and feel from the main District website.
Additional Site/Custom Design
An Additional Site/Custom Design would provide a department with its own individualized and
attractive homepage tailored specifically to your users needs. This includes a navigation and
design that draws on all of the experience and expertise of Vision Internet's web development
team while following the main PFA website's structure for consistency of navigation and use.
However, while there would be consistency in your websites layouts, an Additional Site/Custom
Design could have its own unique look.
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An Additional Site/Custom Design will provide the same functionality as your main PFA website
since it will use the same backend and have the same interactive components. This means that
there is a single Vision Content Management System (VCMS) where all content is stored.
Through the use of the Approval Cycle each organization would have access to their own
content but could also share content, such as calendar and news items.
Vision Internet will also migrate up to 50 pages of content; additional pages may be migrated
for an additional budget. Hosting prices will vary according to which option you select.
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individualized looks.
Extranet (Members Only)
Vision Internet can implement an Extranet where restricted content is integrated into the main
city website. The restricted content is not viewable by users until they log into the website (i.e.
designated staff or elected officials). Once they log in, they will see the additional content
within the menus or as an additional section to the main website.
When implementing the Extranet, you may want to have different levels of information access.
With our Extranet tool, you can define an unlimited number of groups such as designated staff,
executive management, and elected officials. Registered users can belong to any number of
groups and any number of groups can be associated with most pages in the Extranet. Once
implemented, the website visitors will need to log into the website using a username and
password to view the secure pages.
The basic Extranet tool includes functionality to restrict viewing pages in the navigation of the
website. Additionally, the tool offers the ability to restrict viewing content in the News and
Newsletters, Calendar, GovBlog, and Staff Directory components. An additional fee applies for
implementing Extranet functionality within other interactive components.
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Facilities Directory
The Facilities Directory provides citizens
with a listing of all types of facilities in the
community. Site users are able to search
the listing by type (such as parks,
recreation centers, and schools) amenities
(such as swimming pool, meeting rooms,
and kitchen), and capacity. Because the
tool is designed to list all facilities in the
community, it has a registration form
where organizations can put in the
necessary information about the facility
they have available. Entered information
does not become live on the website until
after review and approval by your
designated administrator.
Facilities listed on the directory can also be
added to a Google map of your area,
providing website visitors with a visual
guide to local amenities.
Job Applicant Manager
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can be posted onto a Google map.
With the Job Applicant Manager, website visitors can apply for jobs online by filling out an
application and submitting it for a specific job or for possible future positions. The information
is stored in a central database, and when submitted for a job, it is emailed to the manager
responsible for hiring. HR can generate lists of prospective employees via interactive tools that
they can filter by skills, experience, salary requirements, and/or application submittal date. This
is the ideal tool if you are filling several positions per month or want to build a database of
applicants for future positions.
To see an example, please view the details of a Job Posting on the City of Healdsburg site at
http://ci.healdsburg.ca-us/index.aspx?page=124 and click on the Apply Online button.
Online Payments
The Online Payments functionality is a core tool integrated into the content management
system, and used by other components requiring online transactions. It would include
integration with an online transaction service" where transaction information would be
transmitted securely to a third -party vendor. This vendor would then process the credit card or
e-check and transfer the funds from the transaction to your bank account.
A recording of each transaction is logged into a local database for reconciliation with the
transaction report made available from the vendor. Transactions recorded within the central
database would also be associated with the transactions by different applications using the tool.
For security reasons, however, credit card information will not be stored into the database. This
is an add -on to payment related functions and forms. Transaction based forms and/or functions
are an additional cost beyond the Online Payments tool.
" Our standard online payment service is Authorize.Net. Integration of other services may result
in additional fees.
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APPENDIX II: RELEVANT PROJECTS
Vision Internet, with its hundreds of government clients and over 200 awards for government
related projects, is the national leader in local government websites. As you review these
project profiles, we believe you will see that Vision Internet websites stand far above others.
Many of the projects incorporate multiple objectives beyond simply information for residents. It
is our strategic process that uncovers the additional needs and incorporates them into a more
successful solution.
On the following pages are several project profiles that show a broad range of experience and
capabilities that clearly demonstrate our expertise and ability to serve your needs. As you
review them, you are sure to find examples that appeal to your personal tastes and preferences.
References follow.
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Novato Fire Protection District, CA
www.novatofire.org
The Novato Fire District found their previous site design to be dated and difficult to
manage when making content updates. As a result, they partnered up with Vision Internet
to redevelop the entire website from the inside out. From selecting colors that correspond
with their current marketing materials to compiling updated photos to gathering commu-
nity information, both teams worked hard together throughout the Vision Process and the
result is a professional, informative, and user-friendly website.
The District's website incorporates a number of new features such as eNotifications, online
forms, a photo album, and an events and meetings calendar. Unmanageable content is no
longer an issue as District employees use the Vision CMS to make updates to the website.
Staff members can now easily and frequently add new fire safety content to the website,
providing site visitors with important information such as the Monthly Fire Safety Message,
Safety Tips for Seniors & Special Needs Populations, and Requests for a Free Home Safety
Inspection.
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Fort Lauderdale Police Department, FL
www.flpd.org
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The City of Fort Lauderdale Police Department partnered with Vision Internet to create a
well designed website that promotes a positive message from the Department to the Fort
Lauderdale community. The Department approached the project with several goals in mind:
to improve the design of the website to give it a more polished and professional look and
feel; to make the website easier to update and maintain; and to improve the online connec-
tion that they had with their community.
The communication between the two teams was impeccable as they worked through the
Vision Process. Revisions to the initial design concept went smoothly, as updated commu-
nity photographs and intuitively designed homepage buttons were conceptualized and
created. The homepage displays a "Message from the Chief..." section which links to a
personal message from Chief of Police Franklin Adderley about the new website and the
Departments service to the community. With the Vision CMS, updates to the website are
made frequently by a number of different Department staff members which keeps the
community and visitors to the City well informed.
• W3 Silver Award
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Collier County Sheriff's Office, FL
www.colIiersheriff.org
The Collier County Sheriff's Office serves one of the largest counties in Florida, Collier
County, with over 300,000 residents and 2,300 square miles. With such a large population,
land and coastal area to cover, it is critical that they maintain communications with their
citizens 24/7. Using the powerful Vision Content Management System, they are not only
achieving but surpassing their communication goals.
Notable features of the site include the dynamic "Hot Topics" and news releases, up-to-
the-minute e-mail notifications of critical alerts for citizens and local media agencies, digital
videos for recruitment and safety tips, and online forms for anonymous crime reporting.
Additionally, the flexibility of the Vision CMS allows the Office to easily integrate their own
special in-house applications, such as computer aided dispatch traffic data and daily arrest
logs.
• 3CMA Silver Circle Award
• MarCom Gold Award
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City of Santa Clara, CA
www.santaclaraca.gov
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Consisting of a large number of students and working professionals, Santa Clara is known
as a technically -advanced community with a small town sensibility. The City website, how-
ever, did not reflect these unique character traits. In an effort to more accurately reflect their
forward -thinking community online, the City teamed up with Vision Internet for their web -
site redesign.
Vision Internet created the new design for the City website along with custom department
homepages for the Public Library and Police Department. In contrast to the look of the old
website, the updated layout has been cohesively designed and provides a seamless transi-
tion between sites for users. The website incorporates several additional features, including
a Homepage News Scroller, embedded videos, Google maps, and social networking
applications.
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BRECKENRIDGE I :_1
COLORADO 0
Town of Breckenridge, CO
www.townofbreckenridge.com
With every step of develop-
ment, the Vision Internet
staff never failed to impress
us with their vision of per-
fection. The website they
created is a huge success.
We have been overwhelmed
with the positive feedback
from our citizens!
- Ann Brideau
IT Coordinator & Webmaster
A world -class ski town and year-round tourist destination, the Town of Breckenridge is an
historic Rocky Mountain town celebrating their 150th anniversary. Previously, the town staff
suffered with an outdated website that was difficult for their staff to update. They called on
Vision Internet to create a new interactive website that would be easy to maintain and allow
them to better communicate with their residents and businesses, as well as inform and
attract tourists.
The Town's redeveloped site features E-news, built-in RSS feeds, online forms, multiple
calendars, and integrated sub -sites for the Golf Club, Riverwalk, Nordic Center, Ice Arena
and Recreation Center. With the powerful Vision Content Management System in place,
Breckenridge now has an online platform that will take them into the future.
3CMA Award of Excellence
MarCom Platinum Award
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— p4 cm. I — I uiw.ar I u«um«v. I .0 I _-
Town of Fraser, CO
www.frasercolorado.com
The The town staff members and residents of Fraser, Colorado had grown frustrated with their old
website. The design was outdated and all of the site updates had to be handled by the IT
department. This made it difficult to keep the site information up to date and relevant. By
partnering with Vision Internet, they created a fresh and vibrant website that more accurately
portrays their active mountain community. By incorporating the town's snowy logo, a snowboard
with gear and a trio of penguins, the new design reflects Fraser's reputation as the "Icebox of
the Nation". Interactive features allow users to submit requests and complaints online, sign up
for RSS Feeds, view images of the community and download the latest issue of "IceBox News",
their quarterly newsletter. Equipped with the Vision Content Management System, the new site
includes a built-in workflow and content approval process. This allows content updates to be
handled by individual departments, not just the IT department— making site maintenance quick
and easy.
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Town of Silverthorne, CO
www.silverthorne.org
Located in the foothills of the Rocky Mountains and along the banks of the Blue River, the
Town of Silverthorne is known for its beautiful surroundings, endless recreational activities,
and exciting community events. When teaming up with Vision Internet to redesign their
outdated website, they wanted to highlight the adventurous atmosphere of Silverthorne as
well as provide vital information to citizens and visitors. By working through the Vision
Implementation ProcessTM, the Town website is now a first-class civil servant as well as a
knowledgeable tour guide.
The three main buttons found on the homepage link to the Town's most sought after
interior pages. A wealth of information about the Pavilion, the Blue River, and Town Recre-
ation are only a click away from landing on the homepage. Meanwhile, a network of naviga-
tion tools guides users through all of the Interactive Components available on the website —
components such as Document Central, E-Notification, Job Applicant Manager, Staff
Directory, and many more. All updates are made internally using the powerful Vision Con-
tent Management SystemTM.
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VENDOR STATEMENT
have read and understand the specifications and requirements for this 'bid and I agree
to comply with such specifications and requirements_ I further agree that the method of
award is acceptable to my company. I also agree to complete PROFESSIONAL
SERVICES WORK ORDER AGREEMENT with the City of Fort Collins on behalf of the
Poudre Fire Authority within 30 days of notice of award. If contract is not completed and
signed within 31) days, the City and PFA reserve the right to cancel and award to the
next highest rated firm_
NOTE: VENDOR STATEMENT IS TO BE SIGNED & RETURNED WITH YOUR PROPOSAL.
VENDOR IS TO ALSO INCLUDE THE REQUIRED INSURANCE CERTIFICATE
NAMING THE CITE` OF FORT COLLINSAND THE POUDRE FIRE AUTHORITY AS
ADDITIONAL INSUREDS.
FIRM NAME: Vision Internet Providers, Inc.
ADDRESS: 2530 Wilshire Blvd., 2nd Floor, Santa Monica. CA 9040
EMAIL ADDRESS: Irogersisioninternet.comPHONE: 60-569-4546
BIDDER'S NAME: Leon Rogers, Senior Account Executive
SIGNATURE: Z--77? ' - Awt__
PRIMARY SERVICES ISSUESCONTACT: Leon Rogers, Senior Accc-unt Executive
TELEPHONE: 60-569-4546 FAX: 10-656-10
EMAIL: I ropers-2`vi si oni nternet.com
CELL: 10-6-0677
BACKUP: -26-47
EMERGENCY: 10-656-100
AWARD AND CONTRACT PROCESS
1. The City and PFA reserve the right to award directly as a result of the written
proposals_ The City and PFA may or may not opt to conduct oral interviews_
. The selected Contractor shall be expected to sign the ity's standard Professional
Services Work Order Agreement prior to commencing Services (see sample attached
to this Proposal)_
. The City and PFA reserve the right to negotiate with any vendor as meets the needs
of the City and PFA. The City and PFA reserve the right to reject any or ail proposals,
and to waive any irregularities_
RFP 7365 PFA Website Design, Development & Implementation Page 9 of '19
7=C1TY0F0DESSA
February 17, 2011
Mr. Steve Chapin, President
Vision Internet Providers, Inc.
2530 Wilshire Blvd, 2n° Floor
Santa Monica, California 90403
Dear Mr. Chapin:
Police Department 205 N. Grant Odessa. Texas 79761
On behalf of the members of the Odessa Police Department, I would like to commend you and your staff
at Vision Internet Providers for a job well done with the innovative design of our new website that was
launched on December 1, 2010. Your team truly took the vision of what we desired for our website and
made it a reality.
Our webmaster, Britt Priddy, was instrumental in researching vendors for this project and highly
recommended Vision Internet Providers for our Department. The entire process has been remarkable,
well organized, and efficient. Our project manager, Kristoffer Von Bonsdorff, was very professional and
incredible to work with. In fact, the customer service at Vision Internet was always prompt and
courteous, providing assistance whenever requested.
I highly recommend any government agency searching for a vendor to consider Vision Internet Provider.
The content management system is an excellent, easy to maneuver application that allows our staff to
easily and regularly update the site. I emphasize easy (as a super user I am responsible for keeping the
site updated), 1 have no programming skills and your content management system allows me to update
and upload content without relying on our webmaster.
The launch of the new site was another achievement of on -going projects set in motion by our new chief
to provide an open and interactive relationship with our community and the people who visit our site.
Thank you for exceeding our expectationsl
Sincerely,
a1`-A—)
Corporal Sherrie Carruth
Communications Officer
Odessa Police Department
Telephone:(432)333-3641 FAX:(432)335.3383
CALCASI E U PARISH POLICE J U R Y
GOVERNING A U, N O R 1 T Y .1 CALCASICU P A R I$ M• LOUISIANA
OFFICE OF THE ADMINISTRATOR
S. MARK MCMURRY P.O. Box 1583
ADMINISTRATOR Lake Chades, (ovisiono 70602
337/ 721.3500
Fox 337/ d37-3399
Web: w .cppi.net
June 22, 2009
Mrs. Tricia Lease
Vision Internet
2530 Wilshire Blvd., 2ni1 Floor
Santa Monica, CA 90403
Dear Ms. Lease:
Please allow me to extend my gratitude to Vision Internet for the project
coordination of the Calcasieu Parish Police Jury's newly re -designed website.
Naturally, when any organization begins a project of this magnitude, many
employees are curious as to how we get from start to finish. Your company quickly
eased our minds in laying out a fool -proof process. William Iek, the Parish's main
point of contact, was always helpful, dependable and patient with our countless
requests.
Since we launched the new website earlier this month, the community has
really embraced the new look. We are receiving compliments from both citizens as
well as firms in other parts of the country who are looking at our area for work -
related purposes. Throughout the course of the past six months, Vision exceeded
our expectations in every element of the project. 1 believe that our new website will
be a great tool for the Calcasieu Parish Police Jury for many years to come, and a
great deal of credit goes to Vision Internet for their wonderful job.
jdw
Sincerely,
BRYAN C.
BEAM
Assistant Administrator
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C I T Y O F E N G
L E W O O D
DEPARTMENT OF INFORMATION TECHNOLOGY
Mr. Tim Schmidt
Vision Internet
2530 Wilshire Blvd., 2nd Floor
Santa Monica, CA 90403
Dear Mr. Schmidt:
The successful launch of Englewoodgov.org brings with it my high recommendation for the
quality of products and services offered by Vision Internet.
Local governments represent and provide direct services to a wide variety of constituencies.
Similarly, municipal organizations themselves have a wealth of diverse departmental functions
and perspectives on how to enhance the services they provide. By combining your company's
extensive web design expertise and technology toolkit with a unique ability to draw out the
unique ideas and talents of our web project team, Vision Internet and the City of Englewood
have partnered to develop an outstanding new web presence for our community.
Our organization's web team began this project with the conviction that we would avoid yet
another "web site in a box" look and feel for our new site. Following a competitive and in-depth
procurement process, Vision's team was selected based on their unique and creative design
skills, wide array of state-of-the-art web components, and talent for fostering the creative ideas
and perspectives of their clients. Vision did not let us down.
Our new site is an attractive representation of our community, and public feedback has been
outstanding. Vision's automated web components included in the site are flexible and intuitive
for our web patrons to use. The automation, flexibility and associated labor -savings of Vision's
custom content management tool have proven essential. And throughout the project, Vision's
staff sustained a high level of creativity, patience, timeliness and commitment to our team.
Thank you for your ongoing dedication to the City of Englewood's success. I highly recommend
your firm to other organizations looking to achieve stellar results with their digital services.
Sincerely,
Don Ingle
Director of Information Technology
1000 Englewood Parkway Englewood, Colorado 80110 Phone 303-762-2300 Fax 303-762-2395
www.englewoodgov.org