HomeMy WebLinkAboutWORK ORDER - BID - 6079 CISCO SMARTNET HARDWARE AND SOFTWARE MAINTENANCE SERVICES CONTRACTORWORK ORDER FORM
PURSUANT TO AN AGREEMENT BETWEEN
THE CITY OF FORT COLLINS
AND
GTRI
DATED: 6114/2012
Work Order Number:OPP-37034
Purchase Order Number: 9123490
Project Title: CiscoWorks Upgrade
Commencement Date: 6/14/2012
Completion Date: 12131/2012
Maximum Fee: (time and reimbursable direct costs): SOW T&M $ 26,476
Project Description: GTRI Professional Services for CiscoWorks Upgrade
Scope of Services:: Minimum discount of45%on purchase order< $100K list price. Minimum discount
of 48% on purchase order = > $100 K list price. Each site specific project requires a work order
authorized by the project manager and Purchasing agent for release of funds. Invoices to reflect
specific work order number and PO number.
Service Provider agrees to perform the services
identified above and on the attached forms in
accordance with the terms and conditions
contained herein and in the Work Order Services
Agreement between the parties. In the event of a
conflict between or ambiguity in the terms of the
Work Order Services Agreement and this work
order (including the attached forms) the Work
Order Services Agreement shall control.
The attached forms OPP-37034 CiscoWorks
LMS Upgrade consisting 10 pages of are hereby
accepted and incorporated herein, by this
reference, and Notice to Proceed is hereby given.
Service Provider:
By: ('
Date: S
Submitted By: Bob Singleton
Network Administration Manager
(Project Manager)
Date: 6/14/2012
Approved by: Paul Folger
IT Infrastructure Director
Date: 6/14/2012
Approved by:
Director of Purchasing & Risk Management
(if over $60,000.)
Date:
CiscoWorks LMS Upgrade
4 Assumptions
This section of the statement of work covers the assumptions that are made as part of this
project. These assumptions include tasks that the Client will agree to perform as part ofthis
project. These assumptions will also include what items are in scope and out of scope for
this project.
General Assumptions
• Client will provide GTRI with a single point of contact or key staff necessary for
completion of the project.
• All communications for project details including scheduling, planning and work changes
must be communicated from the client point of contact to the GTRI primary point of
contact.
• Client will provide GTRI information about their currently deployed IT infrastructure as
applicable to this project. The Client will provide information to GTRI about sites of
operation, WAN circuits, Network topology, IP Telephony system information, and all
IT computing systems.
• , Client will work with GTRI to gather all data necessary for the work to begin on the first
day of the project.
• Client will ensure all appropriate power/environmental requirements are provided to the
specific project needs and environmental standards are being met prior to start date. This
includes rack space, power and cooling.
• Client wil I verify all cabling requirements are completed prior to the beginning of the
project.
Project Assum ptions
• The client will provide server hardware that meets or exceeds Cisco Prime 1.1
requirements
• The new features that are included in Cisco Prime 1.1 that aren't currently utilized in
LMS maybe included in a separate project. This will be determined during -the planning
phase of the project. If additional features are desired, the hour estimates may need to be
adj ust ed.
OPP-37034
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CiscoWorks LMS Upgrade
5 Fees and Charges
This is a Time and Materials engagement with a minimum commitment of four hours for
each occurrence of on -site services performed by Gf PJ. Client agrees that requirements and
completion metrics cannot be clearly defined at this time and that GI'RI will be performing
work on a best -effort basis. Gf RI will complete as much of the requested work requirements
as possible using appropriate resources, but does not guarantee completion under any fixed
amount of time. If Gf RI completesthe work in less time than stated in this agreement, GTRI
shall only bill actual time accrued. If Client requires additional time to continue work, that
time shall be requested by Client in writing.
Start date will be determined by availability of the GfRI resources and readiness of the
Client. if requested, GfRI will attempt to provide the appropriate resources as quickly as
possible; however, GfRI requires a two week time period scheduling the resources from the
date of this signed agreement and from each subsequent request for resources.
-.- GTR1 Resource
Rate
CsttitiatedTuiie -
_ Cost
Network Engineer Level 4
SV-NE4
$ l80
25
$ 4,500
Network Engineer Level
SV-NE3
$148
115
$ 17,020
Project Manager Level 3
S V-PM3
$152
18
$2,736
One way travel costs (10 Trips)
$148
15
$2,220
Total Services Cost:
$ 26,476
Engineering time used outside of normal business hours, Monday through Friday, 8am -
5pm, will be billed at the followingrates:
• Non -Business Hours and Weekends: 150% of applicable rate
• Holidays: 200% (Dependent on availability)
All prices are quoted in U.S dollars. Prices do not include tax, freight, or customs charges.
The services pricing for this agreement is good for 90 days from the date it is issued. if the
proposed start date for the project is greater than 90 days from the creation of this document
then this document will potentially need to be revised.
OPP-37034
CiscoWorks LMS Upgrade
6/6/2012
VA
CiscoWorks LMS Upgrade
6 Signature Page
GTRI and Client agree that we have read this Statement of Work, its associated Master
Services Agreement, understand them, and agree to be bound by their terms and conditions.
Execution of this agreement requires a signed Master Services Agreement. Additionally,
GTRI and Client mutually agree that a photocopy of this document shall be treated as if it
were an original.
Requested Project Start Date: E't' cE,
Agreed to:
City of Fort Collins
Signature
a4ze Sr-I.,l'J'
Printed Name
OPP-37034
CiscoWorks LMS Upgrade
6/6/2012
Title
Date
8
WORK ORDER FORM
PURSUANT TO AN AGREEMENT BETWEEN
THE CITY OF FORT COLLINS
AND
GTRI
DATED: 6/14/2012
Work Order Number:OPP-37034
Purchase Order Number:
Project Title: CiscoWorks Upgrade
Commencement Date: 6/14/2012
Completion Date: 12/31/2012
Maximum Fee: (time and reimbursable direct costs): SOW T&M $ 26,476
Project Description: GTRI Professional Services for CiscoWorks Upgrade
Scope of Services:: Minimum discount of 45% on purchase order < $100K list price. Minimum discount
of 48% on purchase order = > $100 K list price. Each site specific project requires a work order
authorized by the project manager and Purchasing agent for release of funds. Invoices to reflect
specific work order number and PO number.
Service Provider agrees to perform the services
identified above and on the attached forms in
accordance with the terms and conditions
contained herein and in the Work Order Services
Agreement between the parties. In the event of a
conflict between or ambiguity in the terms of the
Work Order Services Agreement and this work
order (including ,the attached forms) the Work
Order Services Agreement shall control.
The attached forms OPP-37034 CiscoWorks
LMS Upgrade consisting 10 pages of are hereby
accepted and incorporated herein, by this
reference, and Notice to Proceed is hereby given.
Service Provider :
By:
Date:
Submitted By: Bob Singleton
Network Administration Manager
(Project Manager)
Date: 6/14/2012
Approved by: Paul Folger
IT Infrastructure Director
Date: 6/14/2012
Approved by:
Director of Purchasing & Risk Management
(if over $60,000.)
Date:
Cisooworks L S upgrade
Prepared for:
City of Fort Collins
215 N. Mason Street
Fort Collins, CO 80522
Bob Singleton
bsingleton@fcgov.com
970-221-6789
Prepared by:
Global Technology Resources, Inc.
990 S. Broadway, Suite 400
Denver CO 80209-4010
GLOBAL TECHNOLOGY RESOURCES INC.
CiscoWorks LMS Upgrade
Table of Contents
1
PROJECT OVERVIBN...........................................................................1
1.1
Project Requirements........................................................................................................1
2
PROJECT MANAGEMENT.....................................................................2
2.1
Project Initiation. 2
................................................................................................................
2.2
Project Planning.................................................................................................................2
2.3
Project &ecution................................................................................................................2
2.4
Project Control...................................................................................................................2
2.5
Project Close-out ................................................................................................................2
3 DESIGN AND DEPLOYMENT SERVICES.................................................4
3.1 Planning & Design. ...................................................................................... I ....................... 4
3.1.1 Planning Tasks.................................................................................................................4
).1.2 Planning & Design Deliverables.....................................................................................4
3.2 Deployment..........................................................................................................................4
3.2.1 Deployment Tasks............................................................................................................4
3.2.2 Deployment Deliverables................................................................................................5
4 ASSU IVIPTIONS.....................................................................................6
5 FEES AND CHARGES...........................................................................7
6 SIGNATURE PAGE...............................................................................8
OPP-37034
CiscoWorks LMS Upgrade
6/6/2012
CiscoWorks LMS Upgrade
1 Project Overview
The City of Fort Collins has requested that GTRI assist with the upgrade of Cisco Works
LAN Management Solution (LMS), upgradingfrom version 3.0.1 to Cisco Prime I.I.
This Statement of Work serves as written documentation andthe basis of understanding for
techhical integration services to be performed by Global Technology Resources, Inc.
(hereinafter GTRI) for City of Fort Collins (hereinafter Client). The terms and conditions
outlined in the Master Services Agreement, signed by both parties, govern the work
contained herein.
1.1 Project Requirements
Based on discussions and documentation provided, the followin- requirements were outlined
to GTRI.
• Upgrade. Ci scoWorks LAN Management Solution from 3.0.1 to Cisco Prime I.I. This
will be in a virtualized environment (server provided by City of Fort Collins).
• Configure and Optimize Cisco Prime 1.1 Protocols and Features
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2 Project Management
2.1 P roje ct I nitia tion
Project IGck-off:
GTRI will conduct a project kick-off meeting prior to work commencing to review the
project scope, project requirements and objectives, technical approach,
communication plan and project schedule.
This meeting will be lead by the GTRI Project Manager or BU Practice Leader, and
include the Client, ProjectTeam, and other stakeholders.
2.2 Project Planning
Schedule:
GTRI Project Management will provide a project schedule to outline the tasks and
timelines required to accomplish the scope. This can be included on the format of MS
Project, MS Word, MS Excel or simplified email format.
2.3 Project Execution
Resource Management:
GTRI Project Management will be responsible for coordinating and directing the
project team and resources.
2.4 Project Control
Project Status:
GTRI Project Manager will provide a project status to the project team and
stakeholders during the duration of the project. Depending on the type and duration of
the project, this can be conducted at milestone points or regular intervals during the
duration of the project (per the project communications plan). This will be in the
format of an audio call or physical site meeting and/or a status report.
Change Management:
GTRI Project Management will control any required changes to the project scope in
the format of a Change Agreement. If such requirement is identified, a Change
Agreement form will be created to outline the changes in scope and cost prior to
commencement of work and approved by client.
2.5 Project Close-out
GTRI will conduct a project closure to review all completed tasks and components of
the project scope. This will include reviewing any project checklists and or punch
lists, testing results and deliverance and review of any included project deliverable
documentation as per this SOW.
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CiscoWorks LMS Upgrade
Upon completion ofthe close-out, GTRI will present the project close and acceptance
form to the client for acceptance and hand off the project to GTRI Managed Services
if purchased
This meeting will be lead by the GTRI Project Manager or BU Practice Leader, and
include the Client POC, Project Team, and other stakeholders.
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3 Design and Deployment Services
This section identifies the work that will be performed as part of this project. The project
will follow the order ofthe activities as they are shown below.
3.1 Planning & Design
This portion of the project is a detailed planning and design phase that incorporates both a
discovery and a design component. During this process all elements that potentially impact
project success are examined. Once complete, detailed design recommendations and a
project implementation schedule are created that will ensure the proposed solution meets the
Client's requirements.
3.1.1 Planning Tasks
• Discuss Cisco Prime 1.1 Features and Options
• Determine purpose of Cisco Prime 1.1 in client's environment
• Determine which features are critical to the success of the project and should be
implemented in the deployment phase
3.1.2 Planning & Design Deliverables
Below are the deliverables GTRI will provide as part ofthe planning & design.
• GTRI will provide documentation as defined in the planning and design tasks
• GTRI will create a project schedule and any associated change management approvals
for project deployment
3.2 Deployment
This section of the Statement of Work covers the work that will be performed during the
deployment phase of this project. This covers all phases of the deployment of the solution.
3.2.1 Deployment Tasks
• Upgrade LMS Server to Cisco Prime 1.1
• Configure / Optimize the following features (as requested by the client)
o Configure Protocols
• CDP, Tehtet/SSH, SNMP
o Cisco Prime Features
• Device Configuration
• Device Management
• User Management
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CiscoWorks LMS Upgrade
• Software Updates
■ Inventory Management
■ Report Generation
• Documentation and Training as requested
3.2.2 Deployment Deliverables
Below are the deliverables GTRI will provide as part of the deployment.
• GTRI will implement the solution as identified in the statement of work
• GTRI will provide documentation as defined in the deployment tasks
• GTRI will provide final as -built documentation of the implemented solution
• GTRI will provide information regarding the verification tests run on the installed
components that are a pact of the project and the results of those tests
• GTRI will provide training as outlined in this statement of work
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