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Home My WebLink AboutCORRESPONDENCE - RFP - P1064 BACKGROUND SCREENING SERVICES (4)05/04/2009 15:25 FAX [a001/001 .Administrative Services Purchasing Division Citv of Fort Collins February 25, 2009 MAY ®: 2009 Kroll Factual Data RECEIVED Attn: Kit Baker -Carr 5200 Hahns Peak Drive Loveland, CO 80538 Re: Renewal, P1064 Background Information Services -Utilities Dear Mr. Baker -Carr, The City of Fort Collins wishes to extend the agreement term for the above captioned proposal per the existing terms and conditions and the following: Revised Exhibit "A" Scope of Services consisting of two (2) pages and Exhibit "B" Fee Schedule consisting of one (1) page attached herein. The term will be extended for one (1) additional year March 1, 2009 through March 1, 2010, If the renewal and amendment are acceptable to your firm, please sign this letter in the space provided and return it to the City of Fort Collins, Purchasing Division, P. O. Box 580, Fort Collins, CO 85022. If not acceptable, please send us a written notice stating that you do not wish to renew the contract and the reason for non -renewal. If you have any questions regarding this matter, please contact David Carey, CPPB, Buyer, at (970) 416-2191. Sincerely, Ja es B. O'Neill II, CPPO, FNIGP DiFector of Purchasing and Risk Management cc: Lori Clements -Grote, Fort Collins Utilities Accepted by Kroll Factual Data: By, Print Name' Title,( Ve( I�� Date: t ,1 � ICE Attachments: Exhibits A & B 215 Norlli itil,l,iin `itn; it - Aid I� oor - I'.L). lkua 5�{0 • torl Collins, CC)8U532 (15i�0 • (970) 3?1 Gi7.` • Pi1X (970) 221 G7U7 05/04/2009 15:25 FAX i!] 001/001 AdAiAinistrative Services Purchasing Division I-el3ruary 25, 2009 )�q Y (, t%O Kroll Factual Data Attn: Kit Baker -Carr R E C> i_ 1 N C O 5200 Hahns Peak Drive Loveland, CO 80538 Re: Renewal, P1064 Background Information Services -Utilities Dear Mr. Baker -Carr, The City of Fort Collins wishes to extend the agreement term for the above captioned proposal per the existing terms and conditions and the following: Revised Exhibit "A" Scope of Services consisting of two (2) pages and Exhibit "B" Fee Schedule consisting of one (1) page attached herein. The term will be extended for one (1) additional year March 1, 2009 through March 1, 2010, If the renewal and amendment are acceptable to your firm, please sign this letter in the space provided and return it to the City of Fort Collins, Purchasing Division, P. O, Box 580, Fort Collins, CO 85022. If not acceptable, please send us a written notice stating that you do not wish to renew the contract and the reason for non -renewal. If you have any questions regarding this matter, please contact David Carey, CPPB, Buyer, at (970) 416-2191. Sincerely, J`-- Ja es B. O'Neill Il, CPPO, FNIGP ,Director of Purchasing and Risk Management cc: Lori Clements -Grote, Fort Collins Utilities Accepted by Kroll Factual Data: By: Print Name: \. i Date: C Attachments: Exhibits A & B ''-' 15 Noi I l l Mann tit*Ci l - end (door • I''O. BON 380 • toil Collins, CO 80522 0580 - (970) 221 6775 - FAX (970) 221 6707 EXHIBIT "A" SCOPE OF SERVICES BACKGROUND The City of Fort Collins (the "City") conducts background screenings, or risk detections, for persons wishing to become Utilities customers (collectively, the "candidates" or "applicants"). This screening process is supervised by the Utilities. The estimated total number of screenings to be conducted by the Utilities in 2007 for prospective Utilities customers is 10,000 Social Security Number and 1,000 Fraud screenings. 2006 numbers for Utilities customers are not available since they only began utilizing the service in January 2007. it. SERVICES The City may require any or all of the following services: Perform data entry of the Fair Credit Reporting Act ("FCRA") or background check forms. 2. Background screening services for each prospective Utilities customer which may include any or all of the following: Regular Basis: a. Social Security Number, verification and validation. b. Risk Management, scan for inconsistencies in person/customer's history to help identify potential fraudulent or misrepresented information. c. Name and Address Trace. Periodic Basis: a. Services as requested. Results reporting and billing for prospective Utilities customers must be kept separate. a. City will designate the names of people who shall serve as the Primary Authorized Users for Utilities, City b. Additional Authorized Users must be approved in writing by appropriate Primary Authorized User. 4. Service Provider may be requested to perform the data input from a fax. Service Provider also offers the option to permit the prospective Utilities' customer to enter the information into the system. 5. Any screening services requested from the regular basis list must be received by City within a reasonable number of days of the official request being submitted to Service Provider. Page 1 of 2 6. Additional follow-up or periodic screening services may be requested in any area specified above, or in additional areas, on a case -by -case basis, including the handling of State specific forms. For periodic screenings, Service Provider will provide a list of who is eligible to be screened for the period and the City will respond with who to screen and what screening service to perform. 7. Service Provider will perform an initial consultation with a Utilities Customer Service representative only for screening results concerning prospective Utilities customers meeting specific criteria as outlined by the City. 8. Service Provider will issue a Notice of Adverse Information and Notice of Adverse Action to applicants as appropriate. Service Provider will be the primary contact for individuals who wish to dispute inaccurate data and request of the individual for further court documents, police reports or other supporting documentation. Service Provider will forward files electronically to appropriate Utilities representative. 9. Utility customers may be making the application via the telephone. The City Customer Service Representative needs to be able to key in the Social Security Number and have instant validation to approve the new service application. III. PRODUCT AND SERVICE DESCRIPTIONS Social Security Number Verification & Validation Factual ID is a social security number (SSN) based search that performs both a SSN verification and a validation. It also tells you when and where the SSN was issued and whether the SSN has been reported as deceased or not. 2. Name, Address, Date of Birth, Phone Number & SSN Trace Factual ID scans for inconsistencies in a person's history to help identify potential fraudulent or misrepresented information. It verifies that each piece of identifying information has been used historically, in conjunction by the individual. Descriptive indicators are returned explaining discrepancies found. Service Provider's Factual ID system verifies the identities of applicants instantly providing data through secure online platform. Click -for -data interface lets Utilities Customer Service representatives to submit requests and view results in real time. Services Provider to provide detailed reports with recommended courses of action provided in one, complete document. Page 2 of 2 EXHIBIT "B" FEE SCHEDULE For Prospective Utilities' Customers Service Name Fee ► Social Security Number Verification & Validation $0.40 (Factual ID) ► Name, Address, Date of Birth, Phone Number & SSN Trace $0.75 (Factual ID) Page I of I