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Home My WebLink AboutRESPONSE - RFP - 7413 BACKGROUND SCREENING SERVICES - HUMAN RESOURCES (2)City of F6rt Collins RFP Presentation September 25, 2012 STE RL I NG Know Who You're Hiring! September 25, 2012 The Sterling Difference ... Compliance In-house Counsel & Compliance Consulting Regular Advisories & Updates Regarding Statutory Changes / Case Law Audit & Compliance Department The Sterling Sentinel & Compliance Jackson Lewis LLP Newsletters* NAPBS Client Compliance Library Founding Member, Participating in grassroots and advisory Adverse Action & Consumer Notice Templates councils Consent & Disclosure (available in multiple languages) Quarterly Regulatory &Audit Reviews State Specific FCRA Documents & Summary of Rights* Client Document Review Service to ensure FCRA Compliance Online Risk Management Helpline 2417 access to submit questions, scenarios or general inquiries at no charge — comprehensive responses from Jackson Lewis within 24 hours! Quarterly Seminars Upcoming Seminar: TBD Note: Our Jackson Lewis seminars qualify your staff for HRC� bS T E RLI N G recurring education credits. Know Who You're Hiring! Measuring Service at Sterling Sterling utilizes regular web -based LoyoltyPro surveys to gauge satisfaction and assess client relationship. Survey results drive additional activities to ensures a strong partnership between our companies. Loyalty Pro Survey Results 10.00 9.00 - 8.00;? _ 7.00 s 600 c 5,00 400 3.00 2.00 "£ 1.00 0.000 — - — \� , ~ ctie °�ey P�Je, (00 c o JQe CP Q J , 6 �o ►STERLING Who You're Hiring! IM LOYALTYPR KNOW YOUR CUSTOMERS. KEEP YOUR CUSTOMERS. Program Enhancements Consent Portal Codes ►> Orders tied to supervisor ►> Custom Views -User can sort by their orders Bi l lcodes ►> Billcodes linked to consent portal codes ►> Orders can be sorted by billcode ►> Invoices can be sorted by billcode Motor Vehicle Driving Records ►> Fully automated MVRs bSTERLING Know Who You're Hiring! Order Entry Management ►> Screening Direct Order Management System W 24x7 availability ►s Extensive search, filter, and sort capabilities W Displays search ETA prior to submission b Consent Portal Applicant Entry ►> Removes data entry burden from HR staff ►> Increases the accuracy of candidate input data ►s Utilizes electronic release b Contractor Portal Credit Card Entry ►s Provides option to have applicant pay for background check b E-Invite ►s Simply enter applicant's email address to send electronic release ►> Electronic releases stored in Screening Direct ►> HR staff can review drafted order or set system to auto submit bSTERLING Know Who You're Hiring! r] Supervisor provides Applicant enters Order is applicant link with personal data and automatically Supervisor receives embedded access signs electronic triggered into order completion code release Screening Direct email notification Applicant enters Supervisor provides Order is applicant link with credit card automatically Supervisor receives information personal order completion embedded access data and signs triggered into email notification code electronic release Screening Direct Supervisor or HR Order is staff enters Applicant completes automatically User receives order applicant email electronic release drafted or submitted completion email address in into Screening notification Screening Direct Direct Sterling/Tandem TAT Comparison TAT Comparison ■ Tandem Sterling 29.1 � - . F--ill Applicant TAT STERLING Know Who You're Hiring! What we have done: • Dedicated Customer Service Executive • Additional Automated County Searches Coming Soon: • Automated Motor Vehicle Records 15 Sterling/Tandem TAT Comparison 40 35 30 25 20 15 10 5 0 April May June July August Applicant TAT bSTERLING Know Who You're Hiring! ■ Tandem ■ Sterling Average Turn -Around Times by Search April -August 2012 Service Count Avg TAT Time SOCIAL SECURITY TRACE SEARCH 459 0 Min CRIMINAL RECORD SEARCH 950 17 hrs MOTOR VEHICLE REPORT 188 1 day 7 hrs SEX OFFENDER SEARCH 1335 4 hrs Total Number of Applicants 586 bSTERLING Know Who You're Hiring! -4 City of Fort Collins Packages Name Components LD1 Standard Employment - $19.36 SSN Trace Comprehensive Criminal Check (county/state to cover previous 7 yrs) National Sex Offender Check LD5 Employment Driving - $21.73 LD8 Employment DMV- $2.50 Colorado Sex Offender Check SSN Trace Comprehensive Criminal Check (county/state to cover previous 7 yrs) National Sex Offender Check Colorado Sex Offender Check Motor Vehicle Driving Record Motor Vehicle Driving Record Adjudication Name LD3 Volunteer - $19.36 LDO Volunteer Driving - $21.73 LD8 Employment DMV- $2.50 Components SSN Trace Comprehensive Criminal Check (county/state to cover previous 7 yrs) National Sex Offender Check Colorado Sex Offender Check SSN Trace Comprehensive Criminal Check (county/state to cover previous 7 yrs) National Sex Offender Check Colorado Sex Offender Check Motor Vehicle Driving Record Motor Vehicle Driving Record Adjudication *-STE RL I NG AA Know Who You're Hiring! Innovation at Sterling ARRESTW:)*1redTm+ SSN TRACE INNOVATIVE CRIMINAL RECORD LOCATOR ArrestDirect targets where crimes have happened To enhance our SSN Trace, ArrestDirect queries over 3500 jurisdictions for bookings and incarcerations, covering 70% of the incarcerated population in the U.S. » By complementing our SSN Trace with data from arrest records, Sterling targets additional jurisdictions with a high probability of finding criminal convictions. bSTERLING Know Who You're Hiring! 0 0 Agenda Why Sterling? w Tandem with a Hemi b Intimate Client Knowledge b Impressive Turnaround Times b Innovative Products and Solutions System Demo bSTERLING Know Who You're Hiring! Arrest Direct ►> With Arrest Direct Employee you can: 0> Immediately identify employee behavioral intentions that may pose a threat. ►> Be proactive in curtailing potential issues by temporarily re -assigning high -risk employees until a final disposition has been reached. P> Enforce your company policy regarding employee obligation to report arrests. ►> Help protect your workplace and the public from potential criminal events. b With Arrest Direct Audit you can: ►> Immediately identify employee behavioral intentions that may pose a threat. ►> Be proactive in curtailing potential issues by temporarily re -assigning high -risk employees until a final disposition has been reached. ►> Enforce your company policy regarding employee obligation to report arrests. ►> Help protect your workplace and the public from potential criminal events. STERLING Know Who You're Hiring! •••••••••••••••••••••••••••••••••••••••••••• Volunteer Management W Community Wide Volunteer Database ►s Pool of vetted volunteers ►> 2-sided system P> Volunteer self-service n Ownership and Sharing ►> Renewal Management ►a Volunteer Recruitment and Placement ►> Ultimately: ►> Improve onboarding experience of volunteers ►> Reduce onboarding time of volunteers ►> Hands free management of renewals ►s Significant cost savings bSTERLING Know Who You're Hiring! Sterling Overview S SEA. NOON UK�► VANCOUVER, BC p MONTREAL,OC L ONON. UK b LOUISVILLE. KY W WNEWYORK, NY CLEVELAND.OH ROCKLIN, CA b p. p ATl AN1-A, GA FT COLLINS, CO MANILA. PHILIPPINES b MUMBAI, INOIA b KUALA LUMPUR, MALAYSIA W R� Established in 1975 R4 Nation's Largest Company Focused Entirely on Employment Screening ►b Over 14,000,000 transactions annually RFRRY,- R EGISTPA 5. ING 2,200+ Total employees, a global network of researchers and verifiers FOI a 97% Client Retention Rate /OK�T'T f I o. ; a Lean Six Sigma Process Orientation ►► International Organization for Standardization (ISO) Certification 9001:2008 U.S, EU SAFEHARBOR ►► ISO 27001 Security Control Objectives U.S. DEPARTMENT Of COMMERCE ►► Safe Harbor Certified for International Data Security cyhertrust 22 co plied po iniclrl STERLING A-0 Who You're Hiring! Sterling Kind Sterling's Philanthropic Arm b Foster Volunteerism b Spread to Sterling wFinancial Support to Nonprofits ►>Charity of the Month ►>Volunteer time b Volunteer Support W 19 Local Agencies Supported to date ►> Includes the Farm and Housing Authority STERLING Know Who You're Hiring!' - City of Collins �F�t\r` System Demo S T E R L I N G Know Who You're Hiring!' September 25, 2012 Questions b S T E R L I N G Know Who You're Hiring! City of F6rt f� September 25, 2012 City of Fort Collins Workflow Solution Crty of __Forte S Candidate A4*WrW d Ae brso AchM and C&xb ecaro Mw STERLING Know Who You're Hiring!' `� t Caluns Hiring Manager/Recruiter Apglicar){Talent Direct/ any ATS STERLING Yel{aw Ranking by W AMR NO, Red Ranker does not me+Y your ett�eria A Customized Solutions for the life of your applicant Talent Direct AppliCan Screening Workforce Direct Candidate Renewal/Audit Customizable and Configurable Self Service Direct Manage the Management Care 9 ATS Applicant Manage, On -boarding Insure your Portal k Trac, Store of employees remain Applicants and Retrieve and loyal volunteers bSTERLING Know Who You're Hiring! Sterling Customer Support b Account Management— Strategic ►> Designated Point of Contact for The City's HR staff & program owners for program guidance & best practices b Liaison between The City & Sterling's operational teams a Client Services - Tactical n Designated Point of Contact for day to day issues, order support, ETAs, system troubleshooting b Executive Sponsor ►> Made up of our management group that takes ultimate ownership on account satisfaction. b Implementation and IT Integration ►> Project / Program Managers design and deploy solutions ►> Operational Support w Operational Support Team trained on client's requirements b►STERLING Know Who You're Hiring! 44, Sterling Customer Support Day to day support is managed by local Fort Collins office ►> Readily available to the City for training and meeting ►> Understanding of City Support Team ►> Korinne Fancher: Account Manager ►> Stephanie Purdy: Customer Service Executive ►> Katie Zwetzig: Vice President bSTERLING Know Who You're Hiring! City of Fort Collins Support Team Contact Information Role and Responsibilities Account Manager Email: i f,ancher n sterlinginfosystems.com Korinne Fancher Phone: 1-800-350-7941 ext. 2223 Client Service Executive Stephanie Purdy Email: u:-I,,+%>> terlin infnvstems.com Phone: 888-889-5248 ext. 7420 Account Director/VP Email: Jp,@sterlinfji Katie Zwetzig Phone: 800-350-7941 ext. 2337 SVP of Global Client Relations Email: bnichols@sterlinginfosystems.com Brad Nichols Phone:212-812-1048 bSTERLING Know Who You're Hiring!' Leads all scheduled calls and account reviews. Responsible for inquiries regarding • Contract & Pricing • New products and services • Employee Audits • Project Management • Reporting requests • Metrics analysis Responds to daily inquiries including: • Background ETA/Order Status • Results explanation • User additions/modifications • Website training • One-off Reporting Needs • Invoicing Questions • Point of contact for program administrators and senior management. • Supports Account Manager in projects and initiatives • Provide Strategic Oversight to program strategies and ongoing management • Removes obstacles to program success • Participates in account reviews and scheduled calls Executive Sponsor for all clients Point of contact for senior leadership Christina Brown Colorado Office Customer Service Team Brad Nichols Jim Burke President, US Ongoing Support Structure Tirnefrarne Action Weekly Discussion of Day -to -Day Initiatives via weekly account calls Monthly Performance Reporting and Monthly Review On -time Delivery Analysis Quarterly Face -to -Face Program Review Review VOC Feedback Industry Updates & Program Benchmarking Annually Face -to -Face Strategic Planning Meeting Program Audit and Performance Results Ongoing Analysis of Program Successes and Opportunities for Program Enhancement bSTERLING Know Who You're Hiring! na am M? AN am aierm N�Zmm 0- 0 !'ackeRef 6y L vis�cr Imo. Program Enhancements YTS I Sterling Support- "Tandem with a Hemi" Global Support Model Optimizes Availability and Customized Support World Class Performance Dedicated global support team & Customer Support Industry leading turnaround times • 99% of calls answered live ------------------------------------------------------------- Consultative Account Management Collaborative Partnership Regular program reviews and service package tuning • Success driven engagement plans • 97%+ customer retention rate ------------------------------------------------------------- Driving the Screening Industry in New Directions Innovative Products Automated Criminal Record collection through CourtDirect1m • We find more criminals through ArrestDirect"4 • Know when your employees have been jailed with Employee Incarceration Alerts" ------------------------------------------------------------- Industry Specific Insights Industry Best Practices Service selection and package configuration • Performance trends, hit rates and ROI optimization • Mitigating risk with our comprehensive products and services ------------------------------------------------------------- Protecting Our Clients Proactive Compliance Partnership with Jackson -Lewis LLP • Free employment law and compliance hotline • Timely and topical HRCI creditable webinars ------------------------------------------------------------- Advanced Technology Solutions Technology & Tools World -class customer and candidate experience • Over 35 ATS partners • Client branded candidate interaction OHS Testing, ------------------------------------------------------------- Nationwide Support Compliance &Expertise Drug/DOT compliant program development and guidance • Extensive screening options • Customizable national program support STERLING Know Who You're Hiring!