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HomeMy WebLinkAboutRFP - 7381 ADVANCED TRAVELER INFORMATION SYSTEM (3)Addendum 1 – 7381 ATIS Page 1 of 15 ADDENDUM No. 2 SPECIFICATIONS AND CONTRACT DOCUMENTS Description of BID 7381: Advanced Traveler Information System OPENING DATE: 3:00 PM (Our Clock) June 1, 2012 To all prospective bidders under the specifications and contract documents described above, the following changes/additions are hereby made and detailed in the following sections of this addendum: Exhibit 1 - Questions & Answers Please contact Ed Bonnette, CPPB, CPM, Buyer, Buyer at (970) 416-2247 with any questions regarding this addendum. RECEIPT OF THIS ADDENDUM MUST BE ACKNOWLEDGED BY A WRITTEN STATEMENT ENCLOSED WITH THE BID/QUOTE STATING THAT THIS ADDENDUM HAS BEEN RECEIVED. Financial Services Purchasing Division 215 N. Mason St. 2nd Floor PO Box 580 Fort Collins, CO 80522 970.221.6775 970.221.6707 fcgov.com/purchasing Addendum 1 – 7381 ATIS Page 2 of 15 EXHIBIT 1 – QUESTIONS & ANSWERS 1.Q. My question pertains to the above projects. It is noted in project #7332 MAX/BRT Project that there are 29 required and 8 optional VMS displays. It is noted in #7381 Advanced Traveler Information System that 37 VMS are required. On which project is the VMS displays going to be let on, or are they two separate projects? 1.A. They are two separate projects. What’s in #7332 MAX/BRT Project are the physical signs themselves that will be attached to the structures the General Contractor will be responsible for building under that Contract. Shown on page 33 of the #7381 RFP, the section MAX Bus Rapid Transit Stops and Platforms 1. Will consist of thirty seven (37) Variable Message Displays (LED) (displays will be purchased and installed by the MAX Bus Rapid Transit General Contractor) – Outdoor The information states the VMS signs will be furnished by the MAX BRT General Contractor. The MAX BRT contract also mentions that 8 of the 37 are part of an add alternate which leaves 29 to be installed from the base bid. The ATIS system will be responsible for interfacing and feeding data to the VMS signs. 2.Q. On Page 38 under 6.5 Data Communications: Please provide additional information on existing card reader; for example: Manufacturer, model, etc. 2.A. Smart Card Reader System is:  Reader - Software House model SWH4100  Computer – eRIM / ePIM  Systems Integration Corporation – software developer 4699 Nautilus Court South Suite 205 Boulder, CO 80301 303-920-8800 Phone 303-920-8844 Fax 3.Q. Will there be any integration to the existing two-way radio system, such as closed mic? If so please provide information on the current radio system. 3.A. We have not considered it a priority for the project, however it can be an option included in the submitted proposal, I have included the 2 way radio system information in the revised spreadsheet. Same answer as in Addendum 1. 4.Q. On Page 33 under 5.2 Information Displays: Will the vendor who is awarded this project have input in regards to the manufacture and style of the signs to be procured by the BRT contractor? 4.A. NO, The MAX procurement bid is due before this proposal. The specification that was included in the MAX BRT RFP was also included in this RFP for reference. The responsibility of the MAX BRT General Contractor will be to meet that specification for the VMS signs. Addendum 1 – 7381 ATIS Page 3 of 15 5.Q. Please provide contact information in regards to the maintenance of your existing two- way radio system. 5.A. Wireless Advanced Communications , Inc. 3901 West Service Road Evans, CO 80620 Toll Free: 800.456.0247 Main: 970.330.9415 Fax: 970.330.3632 Email: sales@wiradcom.com 6.Q. On Page 93 under Appendix C: Please identify if any buses will be taken out of service and replaced by new buses. Please identify the number, manufacturer and model of the bus being retired. 6.A. seven (7) new NABI buses will be received in the fall of 2013. The following buses are on the list to be replaced. This list is subject to change this far away from the delivery date. 29 1993 GILLIG PHANTOM 30 1993 GILLIG PHANTOM 31 1993 GILLIG PHANTOM 39 1997 GILLIG PHANTOM 40 1997 GILLIG PHANTOM 41 1997 GILLIG PHANTOM 42 1997 GILLIG PHANTOM 7.Q. The Agency did not state a specific DBE goal for this project, will there be any scoring points/bonus given during the bid evaluations for providing DBE content? 7.A. No, as stated in the Invitation: “The City has an overall DBE goal of 9.9%. There is no specific contract goal for this project but the City encourages bids from DBE firms in this project.” It is something the individual evaluators will take into account as evidence of a firm willing to go above and beyond the minimum requirements of the RFP. 8.Q. On Page 56 Vendor Statement: Please confirm that the City requires a generic Certificate of Insurance as proof of insurance at the time of bid submission, but will require the successful Vendor to provide a COI naming the City as an additional insured upon contract execution and prior to performing any work (as stipulated in Paragraph 17. C, page 75 of the Sample Services Agreement). 8.A. Yes; that would be considered acceptable. 9.Q. On Page 56 Compensation and Contract Process, Vendor Statement, Payment Terms: Will the City consider payment milestones appropriate to the nature and scope of this project rather than quarterly installment payments as provided in Item 1 at the bottom of the Vendor Statement form? 9.A. That is something the City would be willing to negotiate as part of the “detailed scope of services” that will be developed with the selected firm under 10.0 Submittal Addendum 1 – 7381 ATIS Page 4 of 15 Requirements (first bullet) on page 54 of the RFP; if that is deemed to be a better fit for the resulting Contract. 10.Q. Does the customer information require additional language support? If so, which languages? ( perhaps Spanish) 10.A. Audio and visual announcements should have the capability of providing information in English and Spanish. Transfort will provide and incur the costs of translation. If there is a standard Spanish solution, please provide information. 11.Q. Section 6.6 Operating Environment, seems to refer to the vehicle subsystem. If this is correct, is there a functional integration for this segment as it is located in the Network section? 11.A. The back office software and hardware will be maintained in an environmentally controlled and monitored data center. 6.6 Operating Environment refers to the vehicle environment. Section 6.6 refers to the operating environment that the ATIS equipment shall perform correctly in order to maintain the integrity of the system data. 12.Q. Do all Fixed Route Vehicles have an Electronics/Radio Box that the AVL equipment will be mounted into?  Which vehicle types do?  Are all boxes acceptable to secure the AVL equipment in?  Which vehicle types do not?  If not, who is responsible for the storage box's structural integrity? 12.A. Not currently, all but two vehicles have data cabinets for use by the awarded vendor. The vehicle 72 (International) and the vehicle 55 (Eldorado) are two vehicles with limited space. The existing data cabinets are small and most likely not be able to accommodate additional equipment. The NABI and Gillig vehicles have adequate space. YES, all existing communications boxes with adequate space are acceptable to secure AVL equipment. NOTE: Please provide specifications, minimum dimensions and layout of a data communications box that would accommodate your equipment. Transfort will provide the data communications boxes on these two particular vehicles in collaboration with the awarded vendor. 13.Q. Will Transfort provide storage space for equipment and tools at each garage? 13.A. There will be an area ten (10) feet by twenty (20) feet in size available in the dry, clean bus storage area of the garage. NOTE: Transfort will not assume any liability for awarded vendor tools, vehicles or equipment that is missing, lost, stolen or damaged. Addendum 1 – 7381 ATIS Page 5 of 15 14.Q. What are Transfort’s preferred hours for vehicle installations?  Please modify the questions below (5-8) regarding vehicle and bay availability to match Transfort’s preferred installation hours. 14.A. 5AM – 7PM 15.Q. How many Fixed-Route vehicles will Transfort provide per day between the hours of 7PM – 5AM at each garage? 15.A. None, there is no appropriate staff routinely onsite during that time. 16.Q. How many Fixed-Route vehicles will Transfort provider per day between the hours of 5AM – 7PM at each garage? 16.A. Eight (8) vehicles during NON CSU session. CSU - Colorado State University. When classes start for the fall semester the availability of vehicles is reduced. August 20, 2012 is when classes start at CSU. 17.Q. How many internal bays will be available for installations per day between the hours of 7PM – 5AM at each garage? 17.A. NONE 18.Q. How many internal bays will be available for installations per day between the hours of 5AM – 7PM at each garage? 18.A. Five (5) bays will be available during NON CSU session. CSU - Colorado State University. 19.Q. What type of Network connectivity exists between the sites/garages? 19.A. There is one maintenance facility and there is gigabit fiber optic connection to the City data center and other transit centers. 20.Q. How many dispatch workstations will require the CAD/AVL software installed on them? 20.A. There will be 5 Dispatch workstations. Depending on the security and use of the CAD system; CAD or a portion may need to be installed on Supervisors and support workstations. 21.Q. In the Appendix A Cost Summary Sheet, can Transfort edit the assumed values be a concrete number? This assumptions will impact the per unit price of the hardware and software. 21.A. Please reference the revised spreadsheet 2 for up-to-date numbers 22.Q. Please provide model numbers for the Engine Controller Module, Transmission controller and brake control systems. 22.A. Engine Controller Modules are Cummins, models ISLG, ISC, M11, L10 Transmission Controllers are made by Allison and Voith Brake Control Systems are WABCO B, D, E REI paging systems #700890 Mobile Page paging System #470 CE Addendum 1 – 7381 ATIS Page 6 of 15 23.Q. What base station will Transfort use for the data communication? 23.A. Data communication from the vehicle to the back office software shall be performed by the In Motion Technologies On board Mobile Gateway (OMG). There is cellular and WIFI data communications in place and functional. The radio system will not be used for data communication. 24.Q. Does Transfort intend on the vendor to re-use the existing base station? 24.A. A.20 Please refer to Addenda 1 question 26. Transfort is not provisioning to have any radio equipment replaced as part of this procurement. 25.Q. What, if any, onboard equipment is the vendor required to use? If there is such equipment, can Transfort provide model and part numbers? 25.A. There are several onboard equipment systems that are required to be use:  The Inmotion Technologies Onboard Mobile Gateway, series 1000  Paging systems. Please see the revised spreadsheet and addendums for specific information.  Moxa Network Switch – Model EDS-308-T  GFI Cents a Bill farebox  Illuminator or Twin Vision Headway signs 26.Q. In reference to sections 4.4.2 and 4.4.3, is the requirement to trigger audio and visual announcements on PA and signs at the bus stops and transit centers or is the requirement is to trigger these announcements on the vehicle as it approaches the bus stop or transit center? 26.A. There will be redundancy with certain service announcements throughout the system. Audio and visual announcements shall be derived for each of the following areas by the operational characteristics for each area. This should be designed for the rider experience at each location:  Transit Centers  Stops and Platforms  Vehicles 27.Q. In Section 5.2, will Transfort provide part numbers and model numbers for the paging system and the variable message displays that the CAD/AVL system needs to interface with? 27.A. Transfort cannot issue the requested part numbers and model numbers at this time. The general contractor who will be providing the systems has not been chosen and therefore the exact model and part numbers are unknown. The specifications that the general contractor must meet have been included in the RFP and referenced in the MAX BRT procurement. The MAX BRT proposals are due for the MAX procurement on May 18, 2012. Addendum 1 – 7381 ATIS Page 7 of 15 28.Q. In Section 4.4.1, what information would Transfort wish to be made available on the onboard vehicle VMS units? 28.A. There will be visual and audio announcements that are ADA compliant such as major intersection announcements. There will be service announcements such as ticket sales, hours of operation and rider alerts for service changes. 29.Q. On page 33 of the 7381 spec it states: MAX Bus Rapid Transit Stops and Platforms Will consist of thirty seven (37) Variable Message Displays (LED) (displays will be purchased and installed by the MAX Bus Rapid Transit General Contractor) – Outdoor If the 29 base bid and 8 alternate VMS are supposed to be provided by the MAX BRT Contractor, wouldn’t this be on 7332 that bids on Friday? 29.A. See response to #1, above. 30.Q. Section 3.1.2 Dispatch Workstations: Will Transfort be providing the mounting hardware for the 4 22” displays or will this be provided by the contractor? 30.A.All hardware for the dispatch workstations including monitors and mounting brackets if required will be provided by Transfort. 31.Q. Section 3.1.9 Emergency Alarm (EA): Requirement: A Dispatcher responds to the emergency by listening in on the vehicle audio through a microphone integrated into the MDT or installed within the Operator work area. Question: How do you envision the audio from the mic be transmitted back to the central system? The radio voice system, cellular voice? 31.A. All data communications should occur through the available Onboard Mobile Gateway OMG. There will be cellular communication between the vehicle and the City data network. 32.Q. Section 4.4 Automatic Announcements (AA) – This question is primarily related to the LED signs however it could affect the LCD’s as well. It appears the intent on the wayside VMS signs, schedule info will need to be visible when and if real time information is not available. If this is correct, does Transfort wish to have these signs configured to be smart or dumb signs? This would normally require that Transfort signs will need to be smart signs else the information on the sign would be completely dependent on the communications availability. Having the intelligence (PC with modem/wifi) in the sign will allow the sign to default to schedule data whenever the real time info is not available. If the controller is not provided with the sign the sign is a dumb sign and therefore dependent on the communications to be up at all times. In the dumb sign configuration if the sign loses communication it would not default to schedule data. Will the signs that are provided by the General Contractor building the MAX BRT line be smart or dumb signs? What will be the preferred communications method used for each sign type? 32.A. Please refer to the specification 2.3.2.J for the VMS signs, the software application must allow programming of the sign for scheduled messages. The intent is to have scheduled data displayed in the event the real time information is unavailable. Addendum 1 – 7381 ATIS Page 8 of 15 All VMS signs will be connected via RJ45 network cabling to a network switch connected throughout the BRT project by fiber optics. If a power or network outage occurs, the sign will be considered offline. 33.Q. Section 4.4 – Has the General Contractor building the MAX BRT line been awarded the contract? What is the anticipated award date? If so have they identified the models of signs to be provided? 33.A. No; 7332 MAX/BRT Project bids are not due until May 18 at 3:00 p.m. our clock. 34.Q. Section 4.4 – Could you provide the proper contact from Four Winds Interactive to ensure proper integration? 34.A. Connectedsign, LLC 480 New Holland Ave Suite 8204 Lancaster, PA 17602 Phone/Fax: 866-833-2723 Email: info@connectedsign.com 35.Q. Section 3.4 ‐ Can you provide greater detail on the Payroll software you currently use? 35.A. Timekeeping occurs in Trapeze Software OPS and is exported to the JD Edwards financial software package. 36.Q. Section 6.5 ‐ Garage WLAN‐ Is it intended that contractor should reuse the Cisco wireless solution currently existing for bulk data transfers? Can you provide model and part numbers for this equipment currently in use? 36.A. The Cisco WIFI WLAN (802.11b/g) soon to be 802.11n system currently available at the Transfort Maintenance facility is available for use by any and all onboard systems that need to transfer data using a robust data connection versus the Cellular network. Additionally the same WIFI network will eventually be available at all transit centers and along the MAX BRT line. Model and part numbers will not be provided as this is outside the scope of the RFP. 37.Q. Section 6.7.1 – Concerning the CDRL – In Appendix B there is a column for providing the CDRL. Is it your desire to see any existing CDRL’s within the proposal or just intended for the Contractor to provide an answer whether it will be provided as part of the project? 37.A. The Appendix B checklist matrix is intended for cross checking for compliance and exceptions from each proposal and to aid in the evaluation of the submitted proposal. The CDRLs and their delivery will be part of the project as described within the appropriate section in the scope of work. Addendum 1 – 7381 ATIS Page 9 of 15 38.Q. Section 10 item 7: Could you please elaborate on what is meant by task? Does this task relate to the pricing sheet? 38.A. The submitted proposal should have a solution that delivers, in the end, the desired product; a reliable, robust working traveler information system. Each proposed solution will accomplish the project by dividing the work into tasks that are deemed most logical or efficient by each vendor. Those tasks should be defined in such a way as to make sense both from a project and cost perspective. 39.Q. Table 9: Could you please elaborate and explain in greater detail on what is meant to be provided in each column and row. We are unsure how to properly reflect what you are looking for. 39.A. Table 9 is a standardized cost summary evaluation.  Under the product column lists many of the modules, interfaces, services, etc.  The site license column is to be used for each product that you offer as a site license with no connection to number of users, vehicles or employees, Map Update may be an example where this could be used.  The other three columns are to be used if there are some products that are licensed by number of users, vehicles or employees or some combination. 40.Q. Table 9: Section 6.7.3: The number of licenses in table 9 and section 6.7.3 do not seem to line up. Can you take a look and correct anything that might be in error? 40.A. The numbers are different between the two areas. Please use the Cost Summary Sheet in the revised spreadsheet 2, ATIS software tab, table 9, as the correct numbers. 41.Q. Addendum 1 Q 12: Please clarify; the Contractor is not to provide pricing for computer hardware including workstations? For Ex. Is it correct to assume Transfort will provide the following “A dispatch workstation will be the central organizing area for daily operations? And also the following “The dispatcher workstation will use four 22” LCD screens for display purposes?” 41.A. YES, it is correct that all computer hardware in the dispatch or data center will be provided by Transfort. 42.Q. Table F: Is it a requirement to provide the Trapeze FX Mon and Ops Mon for this project? 42.A. NO, the requirement is not to provide FX MON or OPS MON as part of the project. If your proposed Trapeze interface requires that both FX MON and OPS MON be purchased please make that clear in your proposal. Identify what portions of each module are needed for your CAD solution. 43.Q. Would Transfort be interested in a hosted solution for the backend system? 43.A. Our primary focus is not a hosted solution. However, if you propose a hosted solution, please provide bandwidth and data communication requirements. 44.Q. What area is available within the radio box for the ATIS vehicle equipment? 44.A. There is an available shelf in all but two vehicles, bus 72 and bus 55. The shelves are adjustable. Addendum 1 – 7381 ATIS Page 10 of 15 45.Q. Can you provide the laminator ODK version for each vehicle to be equipped? 45.A. The part number is 510496001 46.Q. In Motion – Can you provide the NMEA stream In Motion is using? 46.A. NO, The NMEA stream is dedicated to the Mobile Video System. TAIP (LN, PV, TM) is the protocol that is available from the In Motion OMG. 47.Q. What version of GFI’s fixed end software is currently in use by Transfort? 47.A. GFI Data System 7 ( Version 2.05.08.09) 48.Q. Addendum Question 9: Where in the price sheet is the requirement for pricing vehicle hardware for the supervisors? What equipment is required to be provided? 48.A. In the revised spreadsheet 2, In Vehicle System TAB, supervisor vehicles column shows quantities of equipment. 49.Q. Tab 10 Line 95: would it be possible to provide the accurate totals for vehicle quantities for this row? Ex. for the 60 ft. bus Line 95 states 6 but in table 15 it identifies 7. 49.A. The numbers are different between the two areas. Please use the In Vehicle Systems tab, table 10, as the correct numbers in revised spreadsheet 2. 50.Q. What date are the 2013 buses scheduled to go into service? 50.A.Fall of 2013 51.Q. What date are the 2014 buses scheduled to go into service? 51.A. Spring of 2014 52.Q. This project is expected to be complete before 2014. If the 2013 and 2014 buses are part of the project, the installation of the system on these buses will be after system acceptance. Is this acceptable? 52.A. YES, Transfort does expect delivery of the buses fall of 2013. Transfort would like to have NABI the bus manufacturer install as many technology components prior to delivering the vehicles as possible. Transfort has an opportunity to deliver the required ATIS equipment for installation by NABI if the awarded vendor agrees to those terms. Please indicate if this is acceptable for the BRT buses. The integration of the LED and LCD signs on the MAX BRT project and the South Transit Center are also dependent on the construction of those facilities which must be completed by January 1, 2014. 53.Q. The Display Management Software application is typical for LCD displays. Because of the limitation of LED signs, the information displayed is configured once prior to installation. Will Transfort accept an LED sign solution that is configured once prior to installation and does not utilize a LED display management software application to configure presentation functionality (formatting, text entry/exit, etc)? 53.A. Please provide your LED sign solution and if the proposed solution has less than 100 percent functionality than provide a reason you feel it is not necessary. Addendum 1 – 7381 ATIS Page 11 of 15 Also provide information how to update the LED Sign with new content or a change in the presentation functionality if a change is requested. 54.Q. Appendix Spreadsheet Addendum 1 - will Transfort provide a quantity of each vehicle type to be installed for the ATIS Project? 54.A. See revised spreadsheet 2 55.Q. The RFP says they have the required cabling for J1708 integration. Will Transfort need to update the J1708 so it available for both Hardware and Firmware? 55.A. Transfort will assume responsibility to make sure the GFI FAREBOX is compatible for standardized integration. GFI Genfare uses a standard for integration. 56.Q. Would Transfort be open to discussions on the onboard VMS signs as we generally supply 1 sign for 40'ers and 2 for 60'ers for cost efficient and functional means? 56.A. YES, if your solution can be easily viewed on the vehicle from the front seats to the back seats. 57.Q. Cisco Router (MGR) – Could Transfort please provide the model number for the Cisco Mobile Gateway Router? 57.A. Transfort uses the Inmotion Technologies Onboard Mobile Gateway Series 1000. Transfort Does not use the Cisco MGR. 58.Q. Will/Does the Cisco MGR contain the Cellular Radio? If so, what is the part number and manufacturer and who is the carrier? 58.A. The Inmotion Technologies Onboard Mobile Gateway (OMG) uses the AT&T cellular network and private network. The current cellular card is the 881 pcmcia device. The cellular cards within the OMG will be upgraded to a newer technology and speed in the near future. The cellular network is NOT part of this procurement. 59.Q. The RFP indicates the existing router reads data from the Card Reader. Does the vendor need to connect to it? What is it used for? What is the model and manufacturer? 59.A. The smart card reader is a device that authenticates the Colorado State University Id cards for access to ride the bus. The custom software and security access hardware are installed on each transit bus. An updated valid list of CSU students are uploaded each evening and transactions are downloaded when the WIFI is available. NOTE: There may an integration opportunity available in the future, but a response is not required or expected for the submitted proposal. 60.Q. Is it intended that the mobile data terminals utilize the Inmotion Technologies mobile gateway for all data communications, or should they incorporate their own cellular data modem? 60.A. Transfort currently has a monthly charge for a proven cellular connection through the Onboard Motion Gateway. The intent is to leverage this communications gateway for data communications. Addendum 1 – 7381 ATIS Page 12 of 15 61.Q. With respect to Section 6.5 Data Communications (page 38), please confirm that the Cisco solution described is only used for bulk data transfers at the Transit data center. Is this a standard Wi-Fi WLAN access point (802.11b/g/n) that can be used by the MDT for data transfers in the yard as well? 61.A. The Cisco WIFI WLAN (802.11b/g) soon to be 802.11n system currently available at the Transfort Maintenance facility is available for use by any and all onboard systems that need to transfer data using a robust data connection versus the Cellular network. Additionally the same local WIFI network will eventually be available at all transit centers and along the MAX RBT line. 62.Q. Dean, I am starting to get requests from all of the bidders for the Trapeze integration requirements. To get them pricing I need to confirm your Peak Vehicle count. I have 35 total buses in the fleet, but how many at peak flow? 62.A. Here are the current calculations from Trapeze Software. FIXED ROUTE OPERATIONAL CHARACTERISTICS Signup Agency Peak Vehicles 2011 01 FULL SESSION Tran 24 2011 02 FULL SESSION Tran 25 2011 05 NON SESSION Tran 21 2011 06 NON SESSION Tran 21 2011 08 FULL SESSION Tran 25 63.Q. Please provide contact information for the company that currently supports and/or provides maintenance for the existing in-vehicle radio and/or electronic equipment. 63.A. In Motion Technology Inc. 350-625 Agnes Street New Westminster BC V3M 5Y4 T: 604.523.2371 F: 604.648.9629 Systems integration Corporation 4699 Nautilus Court South Suite 205 Boulder, CO 80301 303-920-8800 Phone 303-920-8844 Fax GFI Genfare, an SPX Division 751 Pratt Boulevard Elk Grove Village, IL 60007 Phone 847-593-8855 Fax 847-593-1824 Verint Systems Inc. 330 South Service Road Melville, NY 11747 USA Phone: 1-631-962-9600 Addendum 1 – 7381 ATIS Page 13 of 15 64.Q. With respect to the vehicle installations:  What is the minimum and maximum number of vehicles available for installations per day?  What is the location where installations will take place?  During what hours will the vehicles be available for installations (i.e. weekdays or evenings/weekends)?  Will a driver be provided to move vehicles for installation and testing purposes? 64.A. Please see answers 14-18 in this addendum. YES a driver will be available to move vehicles. 65.Q. How does Fort Collins currently do rostering – via spreadsheets? 65.A. Trapeze Software modules 66.Q. Who at the agency performs the rostering role? 66.A. The Dispatch Operations staff 67.Q How often is the rostering done? 67.A. Three times a year 68.Q. With respect to the passenger information signs (LCD or DMS), please indicate if the Agency will be providing the “link” for the displays in the form of a LAN connection, or are Proposers to assume a wireless connection should be incorporated into the display (i.e. cellular or data radio modem)? 68.A. The LCD digital signage and Variable Message Signs on the platforms, stops and South Transit Center will be provided and installed by the General Contractor of the MAX BRT system. When additional signs are requested by Transfort at other facilities or stops, a network connection wired preferably, but at some point may be wireless or cellular and electrical outlet will be provided at that time. 69.Q. Key questions regarding your current telephony environment. Regarding the switch: Who is the switch provider? 69.A. The Phone systems use a Cisco Voip System 70.Q. What is the model and revision of the switch? 70.A. The model and version are not relevant 71.Q. What kind of telephony lines are provisioned? 71.A. The requirements for the telephony lines will be determined by the solution selected. Transfort will work to provision the required telephony lines. 72.Q. When was it installed? 72.A. The installation date is not relevant Addendum 1 – 7381 ATIS Page 14 of 15 73.Q. How many lines does it support? 73.A. Please provide the information about your proposed IVR solution and its capabilities’. 74.Q. Do they intend to expand the capacity of the switch if necessary to support an IVR? 74.A.NO, 75.Q. Does the current system provide a main menu and call steering to different extensions (e.g. customer service, operations, main office) 75.A. Call handling is part of the Cisco Suite of solutions available to Transfort. Solutions will be analyzed during the evaluations and project itself to determine the appropriate level of IVR service for Transfort. 76.Q. What are the days and hours of the call center? 76.A. 7:30 AM- 5:30 PM 77.Q. How many calls does the call center receive in a day/month/year? 77.A. 75 per day 78.Q. How many agents are on duty in a shift? 78.A. 4 79.Q. What is the average duration of call? 79.A. Less than 2 minutes 80.Q. What is the average hold time of a call? 80.A. Less than a minute 81.Q. What is the abandonment rate? 81.A. Less than 5% 82.Q. In the Addendum 1 answer to question #13, Fort Collins implies that there is pricing required for the VMS signs at each of the transit centers. Please confirm this requirement and provide details on the quantities and specifications required. 82.A. See revised spreadsheet 2, there are quantities and specifications listed. Please respond with your proposed solution including cost. 83.Q. Please provide technical and functional specifications for the existing paging systems that must be controlled by the ATIS system, including any system diagrams that may be available. 83.A. See revised spreadsheet 2 for information concerning paging systems.  All vehicle paging systems were provided by the Bus manufacturer.  All transit centers information is contained in the original RFP appendix. Addendum 1 – 7381 ATIS Page 15 of 15  The BRT and south transit center paging systems have not been determined yet, but the required specifications have been included in the original RFP and referenced to any addendums that were issued for the MAX BRT procurement.