HomeMy WebLinkAboutCORRESPONDENCE - PURCHASE ORDER - 9125414xc=
a
Prepared for:
City of Fort Collins
215 N. Mason St.
Fort Collins, CO 80524
Bob Singleton
bsingleton@fcgov.com
(970) 221-6789
Prepared by:
Global Technology Resources, Inc.
990 S. Broadway, Suite 400
Denver CO 80209-4010
GLOBAL TECHNOLOGY RESOURCES INC.
UC U
3.2.3 Deployment Deliverables
Below are the deliverables GTRI will provide as part of the deployment.
• GTRI will implement the solution as identified in the statement of work
• GTRI will provide documentation as defined in the deployment tasks
• GTRI will provide final as -built documentation of the implemented solution
• GTRI will provide information regarding the verification tests run on the installed
components that are a part of the project and the results of those tests
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4 Assumptions
This section of the statement of work covers the assumptions that are made as part of this
project. These assumptions include tasks that the Client will agree to perform as part of this
project. These assumptions will also include what items are in scope and out of scope for
this project.
General Assumptions
• Client will provide GTRI with a single point of contact or key staff necessary for
completion of the project.
• All communications for project details including scheduling, planning and work changes
must be communicated from the client point of contact to the GTRI primary point of
contact.
• Client will provide GTRI will information about their currently deployed IT
infrastructure as applicable to this project. The Client will provide information to GTRI
about sites of operation, WAN circuits, Network topology, IP Telephony system
information, and all IT computing systems.
• Client will work with GTRI to gather all data necessary for the work to begin on the first
day of the project.
• Client will ensure all appropriate power/environmental requirements are provided to the
specific project needs and environmental standards are being met prior to start date. This
includes rack space, power and cooling.
• Client will verify all cabling requirements are completed prior to the beginning of the
project.
Project Assumptions
• Prior to scheduling a GTRI resource for this project, Client is responsible for obtaining
the software upgrades for CUCM, Unity Connection, and UCCX. The upgrades can be
obtained using the Cisco Product Upgrade Tool - w�vwxisco.com/un.!rade.
• All planning, staging, and training will be performed remotely during normal business
hours.
• All cutovers will be scheduled outside of normal business hours during the Client's
maintenance window.
• Client understands that some of the work completed by GTRI personnel may be
completed off -site at GTRI facilities. Such work includes project documentation, status
reports, test plans and back out plan development.
• Client is responsible for having current support for hardware and software (i.e. Cisco
SmartNet) related to this project.
• Client understands current LDAP integration to the Unity system will have to be
changed to either stand alone or integrated with the city's active directory.
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• Client is responsible for any configuration required to Active Directory to accommodate
the LDAP integration to CUCM or Unity Connection.
• Client understands that endpoint firmware upgrades may need to take place on the
current cluster to ready the endpoints for migration to the 8.x cluster. Client agrees to
work with GTRI to achieve appropriate system upgrade/migration readiness.
• Client will provide remote access as necessary to the production environment for
staging, upgrading, and support purposes.
• Client is responsible for all Multicast and QoS configurations on the LAN/WAN. No
network configuration or troubleshooting is part of this proposal.
• Client Responsible for ensuring Unity version meets minimum COBRAS requirements.
These requirements will be detailed in the PDER.
• Client will assist in the creation of any DNS related entries including A records, SRV
records, and or PTR records needed for the applications to function properly.
• If any changes are identified as a part of the CCX upgrade plan that require scripting or
coding changes for the database integration or the credit card payment systems will be
addressed with a change order.
• Work beyond what is stated in this SoW, including additional Day-2 support, can be
requested and processed in the form of a change order.
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5 Project Pricing
This pricing is for GTRI to complete the work previously defined in this document. This is a
firm fixed priced engagement based on the information that has been collected and the
assumptions defined above. If any changes are required then the client will follow GTRI's
Change Order Process to make any necessary adjustments. Below is a breakdown of
milestones and phases that will be performed as part of this project.
Project:Milesfmt
Services Cost per
Milestone
Project Milestone (1):
$14,588.00
Project Initiation
Project Milestone (2):
$17,505.60
Submission of Upgrade Plan
Project Milestone (3):
$17,505.60
Completed Upgrade with test plan
Project Milestone (4):
$8,752,80
Project Close and Acceptance
Total Services Cost:
$58,352.00
All project pricing is quoted to occur during normal business hours, Monday through Friday,
8am - 5pm, excluding holidays, unless otherwise defined in this statement of work.
Engineering time used outside of normal business hours may require a change order detailing
the work to be completed and any associated costs for work to be completed outside of
normal business hours.
All prices are quoted in U.S dollars. Prices do not include tax, fieight, or customs charges.
The services pricing for this agreement is good for 90 days from the date it is issued. if the
proposed start date for the project is greater than 90 days from the creation of this document
then this document will potentially need to be revised.
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6 Signature Page
GTRI and Client agree that we have read this Statement of Work, its associated Master Sales
Agreement, understand them, and agree to be bound by their terms and conditions. BY
SIGNING BELOW, YOU ARE AGREEING TO THE MSA WHICH IS INCORPORATED
HEREIN BY REFERENCE. Additionally, GTRI and Client mutually agree that a photocopy
of this document shall be treated as if it were an original.
Requested Project Start Date:
Agreed to:
City of Fort Collins
Signature Title
AEd k - 11
Printed Name
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io/
Date
12
WORK ORDER FORM
PURSUANT TO AN AGREEMENT BETWEEN
THE CITY OF FORT COLLINS
AND
GTRI
DATED: 10/04/2012
Work Order Number OPP-36841 UC Upgrades
Purchase Order Number:
Project Title: CUCM UC UCCX Upgrade
Commencement Date: 10/2212012
Completion Date: 11/30/2012
Maximum Fee: (time and reimbursable direct costs): $58,352.00
Project Description: Upgrade call managers, call center servers and voice mail
Scope of Services: Minimum discount of 48% on purchase order = $100 K or 45% < $100K list price.
Each site specific project requires a work order authorized by the project manager and Purchasing
agent for release of funds. Invoices to reflect specific work order number and PO number.
Service Provider agrees to perform the services
identified above and on the attached forms in
accordance with the terms and conditions
contained herein and in the Work Order Services
Agreement between the parties. In the event of a
conflict between or ambiguity in the terms of the
Work Order Services Agreement and this work
order (including the attached forms) the Work
Order Services Agreement shall control.
The attached forms consisting of OPP-36841 UC
Upgrades are hereby accepted and incorporated
herein, by this reference, and Notice to Proceed is
hereby given.
Service.Provider :
By:
Date j �4wl a
Submitted By: Bob Singleton
Network Administration Manager
(Project Manager)
Date: 10/04/3012
Approved by: Paul Folger
IT Infrastructure Director
Date: 10/04/2012
Approved by:
Director of Purchasing & Risk Management
(if over $60,000.)
Date:
UC U
Table of Contents
1 PROJECT OVERVIEW......................................................................................I
L PROJECT MANAGEMENT...............................................................................2
2.1 Project Initiation............................................................................................................2
2.2 Project Planning:............................................................................................................2
2_3 ProieetExecution...........................................................................................................2
2_4 Proiect Control...............................................................................................................2
2.5
Pe•oiect Close-out..................................................................2
3 DESIGN AND DEPLOYMENT SERVICES........................................................4
3.1 Planning & Design..........................................................................................................4
3.1.1 High Level Planning Tasks..........................................................................................4
3.1.2 Technical Architecture Report.....................................................................................4
3.1.3 Migration Planning......................................................................................................5
3.1.4 Planning & Design Deliverables..................................................................................5
3_2 Deployment.....................................................................................................................5
3.2.1 Deployment Tasks.......................................................................................................6
1— Day 2 Support and Administrator Training.................................................................7
12.3 Deployment Deliverables.............................................................................................8
4 ASSUMPTIONS.................................................................................................9
5 PROJECT PRICING...............................................:.........................................11
6 SIGNATURE PAGE ......................................
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1 Project Overview
The City of Fort Collins has a requirement to migrate their existing Cisco Unified
Communications applications to the latest 8.x version. This project is to prepare a new 8.x
environment and migratation to the new environment minimizing down time. The new
environment will consist of new Cisco UCS C series servers running VMware ESX 5. This
is an optimal approach to minimize the amount of required servers by virtualizing mulitple
UC applications on the VMware ESX servers. A planning phase will be performed to
determine and document the entire upgrade and migration process. The design document
resulting from the planning phase will be followed to perform the upgrades and migration to
the new 8.x environment.
This Statement of Work serves as written documentation and the basis of understanding for
technical integration services to be performed by Global Technology Resources, Inc.
(hereinafter GTRI) for Signature Page (hereinafter Client). Unless otherwise negotiated, the
terms and conditions outlined in the Master Sales Agreement (MSA) govern the work
contained herein excluding Federal and some State and Local agencies. The MSA, located
online at www.gtri.com/MSA, is the most current version and may be updated from time to
time.
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2 Project Management
2.1 Project Initiation
Project Kick-off:
GTRI will conduct a project kick-off meeting prior to work commencing to review the
project scope, project requirements and objectives, technical approach,
communication plan and project schedule.
This meeting will be lead by the GTRI Project Manager or BU Practice Leader, and
include the Client, Project Team, and other stakeholders.
2.2 Project Planning
Schedule:
GTRI Project Management will provide a project schedule to outline the tasks and
timelines required to accomplish the scope. This can be included on the format of MS
Project, MS Word, MS Excel or simplified email format.
2.3 Project Execution
Resource Management:
GTRI Project Management will be responsible for coordinating and directing the
project team and resources.
2.4 Project Control
Project Status:
GTRI Project Manager will provide a project status to the project team and
stakeholders during the duration of the project. Depending on the type and duration of
the project, this can be conducted at milestone points or regular intervals during the
duration of the project (per the project communications plan). This will be in the
format of an audio call or physical site meeting and/or a status report.
Change Management:
GTRI Project Management will control any required changes to the project scope in
the format of a Change Agreement. If such requirement is identified, a Change
Agreement form will be created to outline the changes in scope and cost prior to
commencement of work and approved by client.
2.5 Project Close-out
GTRI will conduct a project closure to review all completed tasks and components of
the project scope. This will include reviewing any project checklists and or punch
lists, testing results and deliverance and review of any included project deliverable
documentation as per this SOW.
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Upon completion of the close-out, GTRI will present the project close and acceptance
form to the client for acceptance and hand off the project to GTRI Managed Services
if purchased.
This meeting will be lead by the GTRI Project Manager or BU Practice Leader, and
include the Client POC, Project Team, and other stakeholders.
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3 Design and Deployment Services
This section identifies the work that will be performed as part of this project. The project
will follow the order of the activities as they are shown below.
3.1 Planning & Design
This portion of the project is a detailed planning and design phase that incorporates both a
discovery and a design component. During this process all elements that potentially impact
project success are examined. Once complete, detailed design recommendations and a
project implementation schedule are created that will ensure the proposed solution meets the
Client's requirements.
3.1.1 High Level Planning Tasks
• Inventory of current voice components on site and at the remote locations
• Detailed requirements document. The requirements, at the minimum, should address
o Matching existing features
o Advanced features for all Client users
o Telework features and capabilities
o Call center
o Unified Messaging
• Strategy for UC upgrades by site and by feature set
• Detailed input for Request for Quotation preparation
3.1.2 Technical Architecture Report
Comprehensively specify the elements required to deliver and support optimal convergence
capabilities.
The subsections below detail specific areas of the Technical Architecture Report:
3.1.2.1 UC Upgrade Planning
• Gather information regarding the UC server details to include:
• Server hardware and software versoins
• Determine upgrade path(s)
3.1.2.2 Telephony Planning
• Review voicemail system
• Review contact center systems
• Review oracle integration for database
• Review custom code for CC payments
• Review communications manager system
• Determine dependancies to other systems (Nuance, RightFax, etc.)
• Telephony Feature Requirements
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• Review current use of telephony features and document new feature
requirements consistent with proposed design
• New business and application initiatives expected to result in requirements for
additional bandwidth or redundant paths, including currently outsourced
Internet applications
• Document any gaps
• Document VoIP security requirements
• Media encryption
• Signaling encryption
• Device hardening
• Security design recommendations
• Security policy recommendations as they pertain to the proposed telephony
design
3.1.2.3 Physical Requirements
• Document equipment installation locations
• Review physical environment
• Power, Grounding, HVAC is Ready
• Cabling and Patch Panels are Ready and Tested
• Rack space availability and suitability for IP Telephony servers
• Provide rack elevations showing installed hardware
3.1.3 Migration Planning
Formulate optimal scenarios for migration to the upgraded infrastructure, and create test
plans.
This task will be incorporated into the PDER.
3.1.4 Planning & Design Deliverables
Below are the deliverables GTRI will provide as part of the planning & design.
• GTRI will provide documentation as defined in the planning and design tasks
• GTRI will produce a Pre -Deployment Engineering Report (PDER) detailing the results
of the planning & design phase, final solution design and final project schedule
• GTRI will detail any modifications to the project design, assumptions and costs
identified during the planning & design and provide any required project change orders
• GTRI will create a project schedule and any associated change management approvals
for project deployment
3.2 Deployment
This section of the Statement of Work covers the work that will be performed during the
deployment phase of this project. This covers all phases of the deployment of the solution.
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3.2.1 Deployment Tasks
The upgrade will include two new C210 Cisco UCS servers at CHW, two new C210 Cisco
UCS servers at FRII, and two new C200 Cisco UCS servers at the CSD call center. The
servers at CHW and FRII will have the latest version of 8.x for CUCM and Unity
Connection; the servers at CSD will have the latest version of 8.x for CUCM and UCCX.
These servers will all have VMware ESX 5 installed on the bare metal and the Cisco UC
applications will be installed as virtual servers in the new ESX 5 environment.
The PDER design document will detail the upgrade tasks in greater detail. The tasks below
are high level examples of the tasks that will take place.
3.2.1.1 VMware ESX 5 Tasks
• install VMware ESXi 5 on six Cisco UCS servers.
• Use OVA templates to prepare for CUCM, Unity Connection, and UCCX server
installation
3.2.1.2 CUCM Upgrade Tasks
• Install desired phone firmware loads in the existing environment (reset device pools
during maintenance window).
• Complete backup of current system configuration.
In an isolated environment, perform the following:
• Publisher: Install the 8.x version and restore the backup.
• Subscribers: Install the 8.x version on six servers and add to the 8.x cluster
To cutover to the new version, use the method detailed in the PDER.
• Verify licensing and functionality of system (including backups).
• Perform testing as defined in formal test plan.
3.2.1.3 Unity to Unity Connection Migration
• Complete backup of current system configuration.
• Run dbwalker to check database consistency
• Use the COBRAS tool to extract Unity configuration
• Install Unity Connection on the UCS servers
• Import COBRAS data into Unity Connection
• Verify licensing and functionality of system (including backups).
• Perform testing as defined in formal test plan.
3.2.1.4 UCCX Upgrade Tasks
• Complete backup of current system configuration.
In an isolated environment, perform the following:
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• Install version 8.x on both servers in a HA configuration.
• Migrate agents/supervisors and scripts
To cutover to the new version, use the method detailed in the PDER.
• Verify licensing and functionality of system (including backups).
• Perform testing as defined in formal test plan.
3.2.2 Day 2 Support and Administrator Training
Day 2 Support
Day 1 support (i.e. installation cutover support) is included in the implementation service
provided by GTRI as part of this project. Cutover support is limited to the day/night of the
cutover. A limited amount of Day 2 support (post cutover support) is included as part of this
project.
Sample items that Day 2 support covers include:
• software bugs - related troubleshooting and patching (including TAC case handling)
• moves, adds, and changes (i.e. MAC work)
• minor re -configuration
• break/fix - related troubleshooting
• general ongoing system tuning, support, and maintenance
Client understands that the need for support is greatest during the days, weeks, and months
immediately following each upgrade and the cutover and Day 2 support included in this
project scope is limited.
Included in this proposal are 40 hours of Day 2 support that will be provided following some of the
phases and after the final production cutover. It will be determined during the planning phase which
upgrade phases will require the post implementation support. This amount of time is recommended to
provide essential support and to provide a resource for any questions or issues that arise as a result of
the upgrades.
Administrator Training
GTRI will provide one half day of administrator training. It is understood that Client will
provide initial training for their IP telephony support staff. This training will be a Q&A
session to answer any questions regarding the differences between the previous and new
versions. It will also include day to day typical administration tasks and how they are
performed on the new version. In addition to that, the training will include server access via
CLI, and an overview of the new administration pages (operating system, backups, and
serviceability).
Note: This training session assumes that the attendees will have knowledge of the existing
CUCM environment. The training will cover the differences between the old
environment and the new environment. Also, this training is not a substitute for
formal training classes that are available.
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