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HomeMy WebLinkAboutCORRESPONDENCE - PURCHASE ORDER - 9123462Req. # Zia 1S6 Entered by: filr»/r) Date: to //3 /.-I lx Purchase Order Requisition Fort Collins Utilities /756�w Vendor: Agilent Technologies Address: 2850 Centerville Road Wilmington, DE 19808-1610 FAX: 302.633.8954 e-mail: agreements_Ifssupport@agilent.com Attn: Larry Crawford e-mail: larry_Crawford@non.agilent.com Phone: 615.733.2933 Qty Description Unit Total ChargeNumber 1 GCMS 1 Serial Nos: US10452700 & US10215082; Maintenance Agreement from 01Sep2012 to 31Aug2013 per quotation US-JA-Cityof-157557 Dated: 30-Ma -2012 7,044.00 7,044.00 502-252000- 533340 1 GC 1 GC Standalone Module; Serial No. US00035044 6890 Plus GC System; Maintenance Agreement from 01Sep2012 to 31Aug2013 per quotation US-JA-Cityof-157557 Dated: 30-Ma -2011 1,572.00 1,572.00 502-252000- 533340 Total: $89616.00 502-252000- 533340 Comments: Continue maintenance agreement on two existing Agilent 6890 GCs and one 5973N GC -MS at the Water Quality Lab Requesdby Date: Authorized by Date Software Media Updates. At Agilent's discretion, software updates and documentation may be delivered auto- matically to Customer's site or provided via website portals, where available. Agilent grants a license to use the updates in accordance with the soft- ware license terms associated with the underlying Software. Note: Only Agilent Advantage Silver with Software service includes media updates. Service Prerequisites Applicable for Agilent Advantage and CrossLab Service Plans. Recommended Modifications, Reliability, and Performance Enhancements. Agilent may make recommended modifications at Agilent's expense to improve instrument serviceability or reliability, to comply with legal requirements, or to enhance performance of Customer's instruments, covered by Agilent serv- ice agreements. Any such changes are made during the period of coverage according to a mutually agreed upon schedule or coincident with instru- ment repair. Applicable for Qualification Services. Preventive Maintenance. A preventive maintenance procedure when recommended by manufacturer may be performed prior to qualification services at customers expense unless otherwise covered by service agreement. Applicable for Software Support Services. - General. Agilent provides telephone support only for software that Customer has properly licensed and that is used on instrumentation or hardware that meets Agilent specifica- tions for that software. Support is available for current software version and for last previous version for a min- imum of one (1) year from the date of last availability. If support coverage lapses, additional fees may apply. Designated Callers. Customer must identify one primary and one alternate caller, both of whom have completed appropriate Agilent training courses or have equivalent experience operating the applicable Agilent Life Sciences and Chemical Analysis instruments or Informatics Systems. Telephone Access. Customer must pro- vide a telephone near the system or at another mutually agreed location, which allows Customer to perform software operations required during problem resolution. Diagnostic and Maintenance Software. Customer must allow Agilent to reside Agilent system and network diagnostic and maintenance programs on Customer's system or site for the exclusive purpose of performing diag- nostic and maintenance procedures. Prior to submitting a software problem report to Agilent, Customer may be asked to assist Agilent in running such programs, which are the sole property of Agilent and Agilent may remove them when the support con- tract ends. Customer Responsibilities Customer Responsibilities for All Repair Service/Extended Warranty and Advantage Service Plans Operating and Maintenance Procedures. Customer must follow the operating and maintenance procedures specified in the applicable instrument documen- tation. These procedures include routine operational maintenance and other routine maintenance associated with the operation of an instrument. Customer shall be responsible for all service and parts required due to failure to perform these procedures. Access. Customer must provide Agilent access to the instruments, adequate working space and use of all information and facilities necessary to service the instrument at Customer's site. Appropriate Communication Ability. Customer must have adequate access to telephones near instruments and must be fluent in a language support- ed by local Agilent Call Center. Web, e-mail and fax access are required for patches and information transfer. Material Shipping and Receiving Capabilities. Customer must have facilities available to ship and receive parts, including the ability to deal with static -sensitive parts and protective packaging. Applicable for Service Center Services. Compliance with Agilent Process. Customer must follow the standard Agilent process for calling, reporting and qualifying a hardware problem. The pertinent Instrument information must be provided. EHS Form. Customer must enclose the completed Environmental Health & Safety (EHS) form. or if not available, provide a written statement that no EHS hazard exists as a result of the use of the instrument in Customer's laboratory. Proper Packaging. Any returned instruments must be carefully packed in a proper shipping carton. Applicable for Mass Spectrometer Maintenance and Ion Source Cleaning Services Venting. Customer must vent the Mass Spec system prior to Preventive Maintenance and/or Ion Source Cleaning Services. Customer is also responsible for supplying and safely disposing of the necessary solvents used during the ion source cleaning. Applicable for Qualification Services. Rescheduled Services. Customer is responsible for costs incurred by Agilent as a result of postponing or rescheduling any qualification service. Business Decisions. Business decisions or actions taken by Customer as a result of any qualification service procedure are responsibility of the Customer. Proprietary Information. Any Agilent- copyrighted materials may not be copied unless Agilent agrees to such copying in writing. Service Limitations The following limitations apply to all Repair Service, Agilent Advantage and CrossLab Service Plans Product Eligibility. Unless otherwise stated, eligibility for services is limited to select Agilent and Agilent-support- ed non-Agilent instruments only and is subject to local availability. These Agilent products must have been pur- chased as 'new' products by the Customer from Agilent or a reseller authorized by Agilent to sell these products. Coverage of Agilent products procured from sources other than those above or purchased as 'used' items may be covered at Agilent's discretion. A physical and operational inspection by trained Agilent personnel will be required at the Customer's expense prior to extending coverage. If contrac- tual service is desired, the customer is responsible for Time and Materials charges to repair such used equipment should defects be discovered during the inspection. Any service not covered by the con- tractual service ordered, including but not limited to software support, is sub- ject to Agilent's standard service rates. The serviced system must include at least the minimum configuration or other configuration specified in the appropriate instrument documentation. Service Availability. Coverage hours will be Agilent's normal business hours (08:OOam to 11:OOpm local time), Monday through Friday, excluding local holidays. Travel Zones. The standard service price includes travel to sites located within 100 miles or 160 kilometers of an Agilent office. Additional charges will be included for travel beyond this distance. Maximum Use Limitation. Agilent may assess additional service charges for certain electromechanical devices based on the measured usage of the unit if a maximum usage rate is speci- fied in the instrument data sheet or operational manual. Customer must allow Agilent to install or remove usage meters, and must provide meter readings on a periodic basis. Support for instruments used beyond the recommended level is limited to time and materials service and invoiced separately. Obsolete Instruments. Agilent standard services do not cover instruments or products that are beyond their speci- fied support period. End -of -Guaranteed -Support. Service coverage under this Exhibit (including multi -year agreements) for any main analytical component or subordinate component will automatically convert to Agilent Asset Maximization service coverage when the component reaches its End -of -Guaranteed -Support. Price uplifts may apply. Agilent Asset Maximization service options are described in a separate service exhibit 22L. Asset Maximization applies only to Agilent instruments. Contamination and Corrosion. Services for parts and instruments that become contaminated when operated in hazardous environments or difficult to service, including requiring more than typical parts replacement will- be sub- ject to additional charges. Customer is responsible for proper disposal of all contaminated material that cannot be returned to Agilent in a safe manner. Consumables, Supplies and Parts. Supplies or consumables for the routine maintenance or normal operation of Agilent Instruments or Products are not included. Application Software Support Agilent provides remote support for two (2) designated callers to isolate and resolve software issues or problems with Agilent Application Software including but not limited to ChemStation, ChemStore, and EZChrom Elite Workstation series. Support for the operating system, any other software on the system, in-depth training, consulting or any custom engagements, including software cus- tomization, are not included. Response time is four (4) hours during Agilent business hours. Issues not solved remotely are handled through Agilent on -site service and subject to addition- al charges. Agilent Informatics Software Support Support for Agilent Informatics soft- ware. including but not limited to Agilent OpenLab, Agilent ECM. and Agilent EZChrom Elite Client/Server. is not included. Support coverage for Agilent Informatics software may be purchased separately. Modules for Service Center Repair. Agilent systems may contain hardware modules that require Agilent service center repair. These modules are not subject to on -site support. Software Updates. Software updates or upgrades are provided under the Agilent Advantage Silver with Software service plan only. Software updates or upgrades are not specifically provided under any other Agilent Advantage or CrossLab service plan. Contractual software update services may be purchased at additional charge for eligible Agilent instruments. Support for Agilent-Provided PC Hardware and Peripherals. Agilent Repair Service/Extended Warranty and Advantage Service Plans cover repair of select PCs, laptops, and monitors purchased from Agilent or Agilent- authorized sources within three years of instrument purchase. Agilent reserves the right to repair or replace a non-functioning PC or monitor under coverage with a model of equal or greater specification at Agilent's dis- cretion. Printers and other peripherals are specifically excluded from all service coverage described above. Cancellation or Deletion Upon sixty (60) days prior written notice, Customer may delete Product from or cancel in its entirety a Service Agreement to which this Exhibit applies, including but not limited to. return to bench support on -site sup- port. response center support, applica- tion and technical assistance and soft- ware updates. Customer will receive a refund that is prorated over the term of the Service Agreement, subject to a fee in the amount of 10% of the price of the cancelled Service or deleted Product. Customer will pay for all Service rendered under the scheduled Service Agreement. Information regarding applicable Service charges is available upon request. A Service Agreement that contains more than one type of Service may only be can- celled in its entirety. Customer may not cancel a portion of or an individ- ual Service offered under a Service Agreement. Scheduled service agreements include preventive maintenance and opera- tional qualification, which are sold either up -front or post -sales. If no services have been delivered, the cus- tomer is responsible to pay the agree- ment for 60 days after written notifi- cation of cancellation is received. If the services have been completely delivered, the customer is responsible for full payment through the end of the agreement period, or current year of a multi -year agreement. This also applies to scheduled services included as part of a contract bundle (e.g. Advantage Silver). If the scheduled service has been completely delivered, the customer is responsible for the full price of the scheduled service portion of the agreement. Technical information, service descriptions and entitlements in this document are subject to change without notice. © Agilent Technologies. Inc. 2012 All Rights Reserved Printed in USA May 7. 2012 5989-9768EN Rased an EN version 1.1 ''' Agilent Technologies Agilent Technologies Dbed To: City of Fat COMM 4316 W Laporte Ave Water Oua6ty Lab FORT COLLINS. CO 60521.2153 United Slates Errand. Keith Pngno:(9701221 {891 Emaik kefrnund@fegw.com Quotation Number. Coverage Perw : Quotation Data : US-LC-Cityof-157557 1-Sep-2012 - 31-Aug-2013 30-May-2012 Dlred Inquhles To: Agilen1 Technologies Inc. 2950 Centerville Road Wboington DE 19806-16I0 United Slates Phone: 1.800-227-9770 opt 1, men 5 Faltll 302-633-6954 Erne: agreements0ssupponCagiient.cam website: agaenl.00nvcham Larry Crawford Plane: 6157332933 Rev. 1 ema6ahly_cravrtom�noa.apuenLmm Sy>dmt Name Model D�tbn Service Deev�tiorl Start Dave F11d Dots • eEGS Tow Pf oy GC 1 GC 6890 Standalone Module Repair Service 1Sep-20Q 31-Aug-2013 31-Mar-2013 1.572.00 GCMS 1 GCMS 5973 Turbo System Repair Service 1-Sep-2012 31 Aug-2013 30-Nov-2013 7.044.00 'End of Guaranteed Support foreartim module Total 9,616.00 USD Billing Frequency Annual M sword PKes en Ya60 mr 90 dari hpm Sdepftdlk Anaaml eadWa art/ apol da map. AppaO+tla ma wJ be eepad'Et' cube on me inv at time of bona. 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COlnmpeleea, baluebgy m safMam emmmd berm der tAeitra Smbe W M rU.S.) or from oma ex on, muntrim rw➢be sunjeat b ties U.S. Ewon I4ndrmoe4m R*,;Ia m aM e0 anmdnu mamba' mmml uws and rmdaadore. DlYaeen mntrM m U.S. uw aM the epprpatla emmt uta and mpNYao a DroludW. Warranty: UNas odvw've vW'amd nemn, spare pads mkmnma o• orb gvautim YArcarva • 90 day repucamenl wartvel. Rapt sd pens wL bamro me paper, of Aelent Aga Te[ArdoP.p Im. - 2 r enmrvAa RaDC Woon,pon DE 1960F1610 Ueme Sums pr Loam momabout Aggents new Advantage Servim Ptans and our fug range of eFapplications taboratory produatI ty solutions opffmtmd for your appgfaflonv and wotldlowv& vim us at Page 1 of 1 Agilent Technologies AGILENT SERVICE TERMS These Agilent Service Terms ('Terms") along with the applicable description of Service ('Service Exhibit") and the terms indicated on the quotation govern the Service of Products and the license of software updates by Agilent Technologies, Inc. and its subsidiaries ("Agilent'). In the event of a conflict herewith, the Service Exhibit will prevail. "Product" means Agilent or third party hardware or consumable that is supported by Agilent as described, if applicable, in any Service Exhibits. "Service" means any standard service to support Products." 1. PARTIES RESPONSIBILITIES a) Agilent will perform Service in a professional and workmanlike manner. Agilent will make reasonable efforts to deliver Service in accordance with the quotation or the applicable Service Exhibit and may select qualified and reputable subcontractors to perform Service. b) Product must be at current specified revision levels and may require Agilent's certification, at Customer's expense, that Product is in good operating condition. c) Product relocation may result in additional Service charges, modified service response times and if moved subject to availability. d) Customer must remove products not eligible for Service to enable Agilent to perform Service and may incur additional charges for any extra work caused. e) Service does not cover damage, defects or failures caused by: use of non-Agilent media, supplies and other products; site conditions that do not conform to Agilent's specifications; neglect, improper use, fire or water damage, electrical disturbances, transportation, work, or modification by non-Agilent employees or subcontractors, or causes beyond Agilent's control. f) Customer is responsible for maintaining a procedure external to the Product to reconstruct lost or altered Customer files, data or programs, and for having a representative present when Agilent provides Service at Customer's site. Customer will notify Agilent if Product is being used in an environment that poses a potential health hazard. Agilent may require Customer to maintain such Product under Agilent supervision. 2. ORDERS AND CANCELLATIONS a) All orders are subject to acceptance by Agilent. b) Unless stated otherwise in the Service Exhibit, cancellation is subject to Agilent's prior consent and any applicable fees, details of which are available on request. c) Upon sixty (60) days written notice, Agilent may delete Product no longer included in Agilents Service offering or may cancel a Service Exhibit. _ 3. SHIPMENT, RISK OF LOSS AND ACCEPTANCE a) Customer will pay all expenses for return of Product to the Agilent service center. Agilent will pay expenses for return of Product to Customer via Agilent's standard shipping methods. b) Risk of loss and damage for tangible deliverables will pass to Customer at the location specified in the quotation or order acknowledgment. c) Acceptance of Service will occur upon performance. 4. PRICE AND PAYMENT a) Prices exclude any applicable sales, value added or similar tax payable by Customer. b) Payment terms are per the quotation or order acknowledgement and are subject to change if Customer's financial condition or payment records so warrants. Agilent may stop performance if Customer fails to pay any sum due, or fails to perform under this or any other Agilent agreement if, after ten (10) days written notice, the failure has not been cured. 5. WARRANTY a) Agilent will replace, at no charge, defective parts used in Agilent's repair of Product for ninety (90) days from the date of Service. b) Agilent warrants that software updates will not fail to execute programming instructions due to defects in materials and workmanship when property installed and used on hardware designated by Agilent. Agilent warrants that Agilent owned standard software updates . substantially conform to specifications. Agilent does not warrant that software updates will operate in hardware and software combinations selected by Customer, or meet requirements specified by Customer. Agilent does not warrant that software updates will be uninterrupted or error free. c) Agilent Service may use remanufactured parts that are equivalent to new in performance. d) The above warranties do not cover defects resulting from improper or inadequate maintenance, installation, repair or calibration performed by Customer or an unauthorized third party; Customer or third party supplied hardware or software, interfacing or supplies; unauthorized modification; improper use or operation outside of the specifications for the Product; abuse, negligence, accident, loss or damage in transit; or improper site preparation. e) THE WARRANTIES IN THESE TERMS ARE EXCLUSIVE AND NO OTHER WARRANTY, WHETHER WRITTEN OR ORAL, IS EXPRESSED OR IMPLIED. AGILENT SPECIFICALLY DISCLAIMS THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON -INFRINGEMENT. 6. LICENSES Unless license terms are included with the software updates, software updates licensed under these Terms will be subject to the most current applicable underlying license. 7. INTELLECTUAL PROPERTY CLAIMS a) Agilent will defend or settle any claim against Customer that any deliverable provided under these Terms infringes an intellectual property right provided Customer promptly notifies Agilent in writing and provides control of the defense or settlement, and assistance to Agilent. b). In defending or settling an infringement claim under Section 7(a), Agilent will pay infringement claim defense costs, settlement amounts and court- E16S Page 113 Revision Date 01-November-2011 Version Number 7.1 i' Agilent Technologies AGILENT SERVICE TERMS awarded damages. If such a claim appears likely, Agilent may, at its option, modify or replace the affected deliverable, or procure any necessary license. If Agilent determines that none of these alternatives is reasonably available, Agilent will refund Customer's purchase pr ce. c) Agilent has no obligation for any claim of infringement arising from: Agilent's compliance with or use of, Customer's designs, specifications, instructions or technical information; modifications by Customer or a third party; software update use outside the scope of Agilent specifications or related application notes: or use of the deliverable with products not supplied by Agilent. 8. LIMITATION OF LIABILITY AND REMEDIES a) In no event will Agilent, its subcontractors or suppliers be liable for special, incidental, indirect or consequential damages (including downtime costs, loss of data, restoration costs, or lost profits) regardless of whether such claims are based on contract, tort, warranty or any other legal theory, even if advised of the possibility of such damages. This exclusion is independent of any remedy set forth in these Terms. - b) The limitations set forth in Section 8 (a) above will not apply to infringement claims under Section 7 above, or to damages for bodily injury or death. c) The remedies in these Terns are Customer's sole and exclusive remedies. 9. INDEMNIFICATION Agilent will indemnify and hold Customer harmless from and against any third parry claims for (i) bodily injury or death, or (ii) direct damage to tangible property, to the extent caused by Agilent's negligence or willful misconduct in performing its obligations under these Terms, provided that Agilent is given prompt written notice and the opportunity to control the defense of the claim or settlement, and subject to the limitation of liabilities set forth in Section 8. 10. INSURANCE For Service provided by Agilent, Agilent will maintain insurance providing, at a minimum, coverage as follows: a) Commercial General Liability insurance of US $3,000,000 combined single limit for bodily injury and property damage, per occurrence and annual aggregate; b) Business Auto Liability insurance of US $3,000,000 combined single limit for bodily injury and property damage, per occurrence; and c) Workers Compensation in amounts sufficient to meet legal requirements in jurisdictions where work will be performed. Employers' Liability of US $1,000,000 per accident for bodily injury by accident, US $1,000,000 policy limit by disease, and US $1,000,000 per employee for bodily injury by disease. 11. TERM AND TERMINATION a) An order or a Service agreement may be terminated immediately upon notice in writing (a) by either party, for cause, unless the other party cures the breach within thirty (30) days of written notice of such breach or (b) by Agilent if Customer fails to pay any sums due as specified in Section 4(b) above. b) Any order or Service agreement will terminate automatically if either party is subject to a voluntary or involuntary bankruptcy petition, becomes insolvent, is unable to pay its debts as they become due, ceases to do business as a going concern, makes an offer or assignment or compromise for the benefit of creditors, or there is a substantial cessation of its regular course of business, or a receiver or trustee is appointed for such parry's assets. c) Upon termination in accordance with 11a) or b) Customer will pay Agilent for all Service performed and charges and expenses incurred by Agilent up to the date of termination. If the sum of such amounts is less than any advance payment received by Agilent, Agilent will refund the difference within thirty (30) days of receipt of an invoice from Customer. Customer will receive all work in progress for which Customer has paid. d) Provisions herein which by their nature extend beyond the termination of any Service will remain in effect until fulfilled. 12. GENERAL a) Customer may not assign or transfer a Service agreement without Agilent's prior written consent, which may be subject to applicable charges and terms. Agilent may assign or transfer any of its rights or obligations under these Terms and applicable Service Exhibits upon notice. b) Agilent will store and use Customers personal data in accordance with Agilents Privacy Statement available at - www.agilent.com/go/privacy. Agilent will not sell, rent or lease Customers personal data to others. c) The parties agree to comply with applicable laws and regulations. Agilent may suspend performance if Customer is in violation of applicable laws or regulations. d) Customer who exports, re-exports, or transfers products, technology or technical data purchased hereunder assumes all responsibility for complying with applicable U.S. and all other laws and regulations ('Applicable Laws'), and for obtaining required export authorizations. Customer expressly agrees not to sell or otherwise transfer products, technology or technical data to companies or persons on the Denied Parties List and Specially Designated Nationals and Blocked Persons List, or to any other prohibited parties or restricted destinations listed in Applicable Laws, unless properly authorized by the appropriate govemment(s). Agilent may suspend performance if Customer is in violation of Applicable Laws. Further information on restricted destinations can be obtained from - http://wwvv.bis.doc.gov/policiesandregulations/regional considerations.htm e) Use, distribution or disclosure of Products by the U.S Government is subject to DFARS 227.7202-3 (Rights in Commercial Computer Software), DFARS 252.227- E16S Page 2 / 3 Revision Date 01-November-2011 Version Number 7.1 r ::. AgilenfTechnologies AGILENT SERVICE TERMS 7015 (Technical Data — Commercial Items), and FAR 52.227-19 (Commercial Computer Software - Restricted Rights). f) Disputes arising in connection with these Terms will be governed by the laws of the State of California. g) To the extent that any provision or a portion of any provision of these Terms is determined to be illegal or unenforceable, the remainder of these Terms will remain in full force and effect. h) These Terms and any Service Exhibits attached hereto constitute the entire agreement between Agilent and Customer, and supersede any previous communications, representations or agreements between the parties, whether oral or written, regarding transactions hereunder. Customers additional or different terms and conditions will not apply. E16S Page 313 Revision Date 01-November-2011 Version Number 7.1 Agilent Technologies' Life Sciences and Chemical Analysis Repair Service/Extended Warranty and Agilent Advantage and CrossLab Service Plans are governed by this Exhibit and the Agilent Service Terms (E16S). Repair Service/Extended Warranty, Agilent Advantage and CrossLab Service Plans Repair Service/Extended Warranty, Agilent Advantage and CrossLab Service Plans include defined combi- nations of Agilent services, which Customers may not substitute. The following service bundles are available from Agilent, on supported products: Repair Service/Extended Warranty (R-280). Repair Service/Extended Warranty provides warranty -level service coverage on supported instru- ments. Services include: Telephone Support to Isolate and Resolve Hardware Problems, and On -site Hardware Troubleshooting and Repair with Standard Response time accord- ing to the defined warranty repair strategy for the specific hardware sys- tem or module. All labor, travel costs, and repair service parts are included. Agilent Technologies, Inc. — Life Sciences and Chemical Analysis Support Services: Repair Service/Extended Warranty, Agilent Advantage and CrossLab Service Plans Exhibit 22X Agilent Advantage and CrossLab Bronze (R-28C). Service includes: Telephone Support to Isolate and Resolve Hardware and Software Problems and On -site Hardware Troubleshooting and Repair with Standard Response time. All labor, travel costs, and service parts. including Consumable Parts Required for Repair are included. Upon availability. the Agilent Remote Advisor service is also included. Agilent Advantage and CrossLab Bronze - Government/Academia (R-29C). The Agilent Advantage and CrossLab Bronze — Government/Academia service plan is only available to Government and Academia customers. Service includes: Telephone Support to Isolate and Resolve Hardware and Software Problems and On -site Hardware Troubleshooting and Repair with No Guaranteed Response time. All labor, travel costs, and service parts, including Consumable Parts Required for Repair are included. Upon availability. the Agilent Remote Advisor -Assist service is also included. Agilent reserves the right to substitute Service Center Repair for On -site service as deemed necessary. Agilent Advantage and CrossLab Silver (R-28R). Service includes: Telephone Support to Isolate and Resolve Hardware and Software Problems, Service Center Repair' and On -site Hardware Troubleshooting and Repair with Standard Response time. All labor, travel costs, and service parts, including Consumable Parts Required for Repair, are included. Additionally included are one Preventive Maintenance, and upon availability: Agilent Remote Advisor is also included. Agilent Advantage Silver with Classic OQ (R-28S). Services include: services defined in the Agilent Advantage and CrossLab Silver (R-28R) section above and furthermore one Agilent Classic Edition Operational Qualification (00✓PV) event which is guaranteed to pass. Agilent Technologies Agilent Advantage Silver with Classic OQ and RQ (R-28f). Services include: servic- es defined in the Agilent Advantage and CrossLab Silver (R-28R) above and furthermore one Agilent Classic Edition Operational Qualification (OQ/PV) event which is guaranteed to pass, and Classic Edition Repair Qualification (RQ) which allows for unlimited number of re -qualifications after a repair within the contract period. Agilent Advantage and CrossLab Silver with Enterprise OQ (R-28U). Services include: services defined in the Agilent Advantage and CrossLab Silver (R-28R) above and furthermore one Agilent Enterprise Edition Operational Qualification (OQ) event which is guaranteed to pass. Agilent Advantage and CrossLab Silver Enterprise OQ and RQ (R-28V). Services include: services defined in the Agilent Advantage and CrossLab.Silver (R-28R) above and furthermore one Agilent Enterprise Edition Operational Qualification (OQ) event which is guar- anteed to pass, and Enterprise Edition Repair Qualification (RQ) which allows. for unlimited number of re -qualifica- tions after a repair within the contract period. Agilent Advantage Silver with Software (R-28W). Services include: services defined in the Agilent Advantage and CrossLab Silver (R-28R) above and fur- thermore workstation Software Media Updates. Agilent Advantage and CrossLab Gold (R-28E). Service includes: Telephone Support to Isolate and Resolve Hardware and Software Problems, Service Center Repair' and On -site Hardware Troubleshooting and Repair with Priority Response time. All labor, travel costs, service parts. including Consumable Parts Required for Repair are included. Discount on overtime repair services provided. Additionally included are one Preventive Maintenance, and upon availability: Agilent Remote Advisor - Assist. Agilent Remote Advisor -Report. and Agilent Remote Advisor -Alert. Agilent Advantage Gold with Classic OQ (R-28F). Service includes: services defined in the Agilent Advantage and CrossLab Gold (R-28E) above and fur- thermore one Agilent Classic Edition Operational Qualification (OQ/PV) event which is guaranteed to pass. Agilent Advardage Gold with Classic OQ and RQ (R-28G). Services include: services defined in the Agilent Advantage and CrossLab Gold (8-28E) section above and furthermore only one Agilent Classic Edition Operational Qualification (00/PV) event which is guaranteed to pass, and Classic Edition Repair Qualification (RQ) which allows for unlimited number of re -qualifications after a repair within the contract period. Agilent Advantage and CrossLab Gold with Enterprise OQ (R-28H). Services include: services defined in the Agilent Advantage and CrossLab Gold (R-28E) section above and furthermore one Enterprise Edition Operational Qualification (00) event which is guar- anteed to pass. Agilent Advantage and CrossLab Gold with Enterprise OQ and RQ (R-28J). Services include: services defined in the Agilent Advantage and CrossLab Gold (R-28E) section above and fur- thermore one Agilent Enterprise Edition Operational Qualification (DO) event which is guaranteed to pass, and Enterprise Edition Repair Qualification (RO) which allows for unlimited number of re -qualifications after a repair within the contract period. Module Repair (R-28X). Service coverage for individual module only. Service includes: Telephone Support to Isolate and Resolve Hardware Problems, and On -site Hardware Troubleshooting and Repair with Standard Response time according to the defined warranty repair strategy for the specific hard- ware system or module. All labor, travel costs, and repair service parts are included. Certain hardware compo- nents may require return to Agilent services at an Agilent Service Center Repair. Repair Service/Extended Warranty Mass Spec Only (R-290). Service includes: services defined in the Repair Service/Extended Warranty section above for the Mass Spec component of supported GCMS or LCMS systems. No service is performed on the front-end components. Agilent Advantage and CrossLab Bronze Mass Spec Only (R-298). Services include: services defined in the Agilent Advantage and CrossLab Bronze (R-28C) section above, for the Mass Spec component of supported GCMS or LCMS systems. No service is performed on the front-end components. Agilent Advantage and CrossLab Repair and Maintenance — Government/ Academia (R-19R). The Agilent Advantage and CrossLab Repair and Maintenance — Government/ Academia Service plan is only available to Government (Country/State/Local) and Academia (College/University) customers. Service includes: Telephone Support to Isolate and Resolve Hardware and Software Problems, On -site Hardware Troubleshooting and Repair with No Guaranteed Response time. All labor and travel costs are included. Parts and Consumables required for repair are not included and must be purchased from Agilent. Only one Preventive Maintenance is included. Upon availability: the Agilent Remote Advisor service is included. Agilent Advantage and CrossLab Silver with Functional Verification (R-26X). Services include: services defined in the Agilent Advantage and CrossLab Silver (R-28R) section above and furthermore one Agilent Functional Verification testing event within the contract period. Only one Preventive Maintenance is included. Agilent Advantage and CrossLab Gold with Functional Verification (R-26W). Services include: services defined in the Agilent Advantage and CrossLab Gold (R-28E) section above and fur- thermore one Agilent Functional Verification testing event within the contract period. Only one Preventive Maintenance is included. Service center repair option available only for products that specify this repair method or in cases where this option is mutually beneficial to customer and Agilent. Service Definitions Service Definitions for All Repair Service/Extended Warranty and Advantage Service Plans Telephone Support to Isolate and Resolve Hardware and Software Problems. Includes telephone access to Agilent for the specific purpose of isolating and resolving hardware problems. If software phone support is specified, also includes telephone access for the specific purpose of isolating and resolving software problems. Software phone support covers only the single instance of the Agilent workstation software controlling the covered instrument system. Excludes client - server database software and Informatics software. May include software support from vendors other than Agilent for Multi -Vendor Services arrangements. On -site Hardware Troubleshooting and Repair. Includes diagnosis and correc- tion of product malfunctions and fail- ures at the Customer site. Repair is provided uninterrupted, unless Agilent determines that additional parts or resources are required. In such case, Agilent will interrupt repair services and will resume as soon as the parts or resources are available. The repair may consist of temporary procedures that Customer must follow while a permanent solution is developed. Consumable Parts Required for Repair. Certain supplies and consumable parts may be required as part of repair or the diagnosing of instrument or prod- uct problems. Information about sup- plies and consumable parts, including the applicable limitations on the quan- tity needed during repair or services. are defined at www.agilenLcom/chem/svcconsumables Unless otherwise stated, the quantity of such items included in contractual coverage is limited to the amount necessary to return the instrument to normal operation. Service Center Repair. Includes diagnosis and correction of product malfunctions and failures at local Agilent Service Centers. Agilent may install engineer- ing improvement modifications, when applicable, and perform services such as cleaning, adjusting, lubricating. inspecting or testing. Repaired products are re -tested and certified to verify proper operation. All required labor, parts and materials are included. Replaced parts become the property of Agilent Preventive Maintenance. Includes replacement of specific parts, clean- ing, adjusting, lubricating, inspecting or testing system procedures. Agilent may also perform routine operational maintenance procedures. Labor and parts required to perform Agilent's preventive maintenance procedures and travel to Customer's site once during the coverage period are included. Preventive Maintenance is•performed according to Agilent-recommended procedures upon a mutually agreed schedule, or coincident with purchased instrument calibration or operational qualification service. Instrument specific maintenance procedure checklists are available from Agilent upon request. Classic Edition Operational Qualification. Determines operational performance using a chemical test sample kit of known concentration on chromato- graphy instruments via Agilent Classic Edition Operational Qualification (OQ/PV) procedure and methodology. Service is provided annually. Classic Edition Repair Qualification. Uses Agilent Classic Edition proce- dures and testing methodology to test that a system is performing to Agilent's operational specification after repair. The service is provided after repair of system components that may impact system operational performance. Enterprise Edition Operational Qualification. Determines operational performance using a chemical test sample kit of known concentration on chromatography instruments via Agilent Enterprise Edition Operational Qualification (00) procedure and methodology. The service is compatible with all Agilent instruments, and selected non-Agilent products. Service is provided annually. Enterprise Edition Repair Qualification. Uses Agilent Enterprise Edition proce- dures and testing methodology to test that a system is performing to Agilent's operational specification after repair. The service is provided after repair of system components that may impact system operational performance. Agilent Remote Advisor -Assist. Enables Customer to open a service request by clicking the Push for Help icon on connected systems. The Push for Help request is acknowledged within one (1) hour and Customer receives a call back within four (4) hours from Agilent to isolate and resolve hard- ware issues. Additionally. enables Customer to open a secure Real-time Collaboration session with Agilent for live remote diagnostics and assistance. This feature not available for all systems. Remote Advisor features require installation; installation charges may apply. Agilent Remote Advisor -Report Provides instrument configuration, availability and utilization reporting information for connected systems in hardcopy form or via access to secure web - based reporting portal. This feature not available for all systems. Remote Advisor features require installation: installation charges may apply. Agilent Remote Advisor -Alert Allows Customer to set text or email alerts to notify Customer when instrument maintenance thresholds are reached or when the instrument requires user interaction. This feature not available for all systems. Remote Advisor fea- tures require installation: installation charges may apply. Overtime Service. Overtime is defined as support delivered outside or extending beyond normal business hours of 8:OOAM to 16:00PM local time Monday through Friday except local holidays (may vary by country). Response Time. Response time is measured in elapsed coverage days from the day the service request is received to the day Agilent arrives at Customer's site. Standard Response time varies depending on the distance from an Agilent office. The travel zone distance varies by country. Priority Response time is defined as Standard Response time minus one day. Priority response is not applicable in countries where standard response is one day.