HomeMy WebLinkAboutRESPONSE - RFP - 7304 COLLECTION SERVICESCity of
Flirt Collins
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RESPONSE TO REQUEST FOR PROPOSAL
L
RFP 7304, Collection Services
Submitted by.•
4 sloe
pfc
Professional Finance Company, Inc.
Scott I. Raberge
Senior Vice President, Marketing and Sales
5754 W 11`h Street, Suite 100
Greeley, Colorado 80634
Phone (970) 352-5000 ext.321
Fax (866) 462-6896
Cell (970) 231-6636
srabergegpfccollects.com
www.pfccoflects.com
Due Date:
December 712011 3:OOPM MST
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When and how are legal matters handled?
PFC files lawsuit when our traditional collection efforts have failed. At that time, if
our experienced collection staff makes the determination that the debtor has the
ability to pay in full, or make a suitable repayment plan, but refuses to do either, we
will take legal action to collect the debt.
Every effort to resolve the account without legal action is diligently made by PFC's
collectors. Each file goes through a three step approval process to ensure all
traditional collection efforts have been exhausted and to confirm legal action is
appropriate.
PFC tiles suit in order to gain additional collection leverage. A judgment can be
obtained, provided the debt is still due and owing after a debtor's court date. After
a judgment enters, if the debt is not paid in full, or a suitable plan for repayment is
not made, involuntary collection action (garnishment on wages and bank accounts,
levies on assets) may commence.
When a collector makes the determination that filing suit is necessary to collect the
account, he or she will prepare a Legal Action Request (LAR). This form contains
• the following information:
• The name, Social Security number, and date of birth of each debtor
who will be joined in the Complaint.
• The assets or sources of payment the collector has identified.
• The verified address or addresses where the debtor may be served the
Summons and Complaint.
After this form is completed, it is routed to a Collection Supervisor for initial
approval. If the Collection Supervisor approves the LAR, it is routed to Jerry Peer,
Vice President of Collections or Mary Hall, Senior Vice President, for secondary
approval. If Mr. Peer or Mrs. Hall makes the second approval, the LAR is routed to
PFC's in- house Legal Department where a Summons and Complaint is generated.
At this point we forward the LAR to the City of Fort Collins for suit authorization.
The next step to PFC's lawsuit approval process occurs when the file is passed on to
our in-house legal counsel for signature. PFC's attorney reviews the file for
completeness and files the lawsuit with the appropriate court. At this point, legal
papers are sent for service upon the debtor(s). All filing fees, service of process fees,
attorney fees, and related expenses are advanced by PFC as part of our Fee
Agreement.
When, after having received a judgment, if the account has not been paid or
voluntary arrangements for repayment have not been made, PFC begins to execute
on the judgment with involuntary collection action.
There is no doubt that our willingness to bring lawsuit as an additional service
greatly contributes to our excellent recovery. The process that we have established
with the City of Fort Collins has provided an excellent value added benefit. Legal
action is the final and last resort in our collection process. This step is initiated only
after diligent and thoughtful consideration of all issues involved.
When and how does the client become involved in the legal process?
When a collector makes the determination that filing suit is necessary to collect the
account, he or she will prepare a Legal Action Request (LAR). This form contains
the following information:
• The name, Social Security number, and date of birth of each debtor
who will be joined in the Complaint.
• The assets or sources of payment the collector has identified.
• The verified address or addresses where the debtor may be served the
• Summons and Complaint.
After this form is completed, it is routed to a Collection Supervisor for initial
approval. If the Collection Supervisor approves the LAR, it is routed to Jerry Peer,
Vice President of Collections or Mary Hall, Senior Vice President, for secondary
approval. If Mr. Peer or Mrs. Hall makes the second approval, the LAR is routed to
PFC's in- house Legal Department where a Summons and Complaint is generated.
At this point we forward the LAR to the City of Fort Collins for signature
authorizing suit.
PFC Offers the Benefit of 4 In -
House Attorneys to Oversee All Legal
Proceedings.
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Who is the firm's Attorney?
PFC has 4 in-house attorneys: Jason Wolfe, Liz Peete, Annie Berndt, Michael Peters
What percentage of accounts accepted go through a civil suit process?
PFC strives to collect each account without legal action. PFC's Management and
Employees feel that taking legal action for the sole sake of "filing suit" does not
serve anyone's best interest, including the debtor's. We do realize that the civil suit
process is a necessary and effective collection tool to utilize when circumstances
merit such action. PFC has historically filed suit on 3.2% of all assigned accounts.
PFC's Legal Department averages 1,480 new lawsuits filed per month and processes
roughly 680 garnishments each month, in addition to handling numerous trials,
various hearings, mediations, filing property liens and ensuring correspondence and
coordination with PFC's attorney takes place in a timely and orderly process.
What, if any, dollar criteria are established for accounts to meet before civil suit is
initiated?
• Generally speaking, the account value, or dollar criteria of PFC to take legal action
is $300.00. Our office does however, file suit on accounts as low as $200.00 if very
stable and verifiable assets exist and the client will allow the suit.
Explain your firm's procedures, charges, etc. regarding non -sufficient funds or account
closed checks placed for collection.
Currently PFC handles these accounts for the City of Fort Collins as a regular
collection item; however, these accounts could be set up within PFC Check Solutions
where the City of Fort Collins would receive 100% face value of the check once it
was recovered.
Explain your firm's policy for accepting payment arrangements from debtors.
The objective of all contact is to negotiate payment in full. In our first contact we
assess the debtor's financial position to determine the feasibility of an immediate
payoff. For debtors that are unable to pay the debt in full, we establish temporary
payment arrangements that vary in length and amount.
All payment arrangements are reviewed at least quarterly and the debtor's
circumstances and ability to pay are reevaluated for the purpose of obtaining
payment in full. If this is still not possible, then a new payment arrangement is
negotiated, preferably with larger payment amounts.
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• Once a payment arrangement is established, the file is automatically scheduled for
review on the day following the due date. If payment is not received, telephone
contact with the debtor is immediately resumed.
Our collectors are trained to be effective listeners. Listening is essential to gather the
information needed to evaluate the debtor's situation that will enable us to
determine the best course of action to ensure swift payment of the debt.
PFC always has and will continue to employ every available mechanism, technology
and instrument to secure payment. Our experience indicates that the more payment
options consumers have available, the more effective our service will be. We offer
many no cost options to consumer's which enable them to more easily pay their
account including: Credit cards, post dated checks, family or friends, loans through
credit unions, banks, finance companies, refinance with cash out, second mortgage,
advance on salary, tax refunds, temporary second job, garage sales, stocks and
bonds, farm resources, hobbies, spousal employment, vacation pay.
Unlike many of our competitors, the consumer never incurs a cost or "processing
fee" to take advantage of our many payment options:
A. Direct Check (Check by Telephone)- With a consumer's verbal authorization,
which is recorded, PFC is able to take a single check, or series of checks, over the
• telephone by printing the consumer's personal or business check in-house and
deposit this check into our trust account.
B. EFT (Electronic Funds Transfer)- With a consumer's verbal authorization,
which is recorded, via the ACH network PFC has the ability to electronically
draft funds from the consumer's checking account and deposit those funds into
our trust account. With a consumer's written authorization, PFC has the ability
create multiple and recurring electronic fund transfers. PFC collectors often
utilize this payment option when negotiating payment arrangements.
C. Western Union- PFC accepts payments by Western Union and all other
money transfer companies such as Money Gram.
D. Credit Card- PFC accepts credit and debit card payments as a collection tool
to quickly secure payment. Payments may be taken in our office or over the
telephone with verbal authorization, which is recorded.
A central tenet of collections is that an account becomes more difficult to collect the
longer the account ages. PFC collectors are trained and told "Unlike tine wine,
delinquent receivables don't get better with age." Accordingly, PFC collectors are
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trained to secure payment in full on the first contact, preferably by one of the above
"urgency payment" options.
Explain, in detail, how debtor complaints against your firm are handled? Are complaints
documented? At what point is the client advised, etc.? Provide copies of all complaints,
regarding your firm, filed with the Colorado Collection Agency Board in the last 24
months.
Each of PFC's policies, procedures and work processes are designed to produce
maximum results, while fully complying with all regulatory requirements pertaining
to the credit and collection industry. This duty permeates throughout our
organization and is a key element of PFC's corporate culture.
An artful balance exists in the collection industry between consumer conflict
resolution, and protecting the City of Fort Collins financial interests. PFC's
collectors are trained in conflict resolution, negotiation and are compassionate, yet
effective. At times, debtors choose to dispute a bill by filing a complaint with the
Colorado Collection Agency Board.
PFC handles Collection Agency Board Complaints as a top priority item. Often,
when a complaint is filed, the debtor is simply using the Collection Agency Board's
complaint process as a means to further dispute an account. Upon receipt of the
complaint, the file, along with all pertinent documentation is forwarded to the desk
of Michael V. Shoop, PFC's President, or Jerry Peer, Vice President of Collections.
Mr. Shoop and Mr. Peer review the complaint and make a determination of fact as
to the relevant issues. If the complaint involves a process or procedure, that process
or procedure is meticulously scrutinized to ensure no breach in process has
occurred. If the complaint involves personnel, the specific recorded telephone calls
are listened to and the employee interviewed and examined to determine if any
issues need to be addressed.
After the complaint is fully researched, Mr. Shoop or Mr. Peer prepares a response
to the complaint and forwards our response to the Collection Agency Board.
Contained in the response are PFC's position and a detailed explanation of the
issues. Also, a full copy of our file notes is sent to the Collection Agency Board for
their review.
If PFC receives a Collection Agency Board complaint, a letter written by Mary Hall,
Sr. Vice President and Chief Operating Officer would be sent to the appropriate
contact at the City of Fort Collins. Contained in this letter would be the original
complaint and response which is sent to the Collection Agency Board.
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PFC's Trained Collectors and Dedicated Client
Services Team Keep Disputes to a Minimum.
Explain policies on:
A. Maintaining public relations between client (City of Ft. Collins) and debtor.
Corporate Integrity — PFC has achieved certification through the Professional
Practices Management System (PPMS) program of ACA International, the
Association of Credit and Collection Professionals. This certification demonstrates
PFC's commitment to achieve the highest level of standards in the industry in the
areas of compliance, ethics and internal operations. PFC was the eighteenth (18th)
• agency of the over fifty-six hundred (5,600) members of ACA International
worldwide to achieve this certification.
Respect — we realize that handling your accounts receivable puts us in direct contact
with your consumers. Essentially, we become an extension of your business. As
such, we always represent our clients in a professional and ethical manner. Our
collectors are specifically trained to get results without alienating or humiliating
your consumers.
•
Experience that counts — Our collectors average over six (6) years' experience. This
means you'll have proven professionals on your side who are trained and certified
by ACA International, the Association of Credit and Collections Professionals.
B. Negotiating settlements of accounts.
PFC will not compromise the balance of an account without the approval of the
City of Fort Collins.
Does your firm provide a pre -collection service? If so, please describe. (Include
types offered, service provided, etc.) provide samples of letters.
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• PFC offers a thirty (30) day pre -collect service which will include two (2) letters that
will be mailed to the consumer indicating that payment should be made directly to
the City of Fort Collins. The initial letter is sent the day we receive the account with
the second notice being sent fifteen (15) days later. Any account unpaid at the end
of the thirty (30) days is rolled over to full collect.
Describe the policy regarding accounts canceled by the client and by the agency
(include how long accounts are "worked" before, and if, returned, and how clients are
notified of cancellations.)
All accounts remain the property of the City of Fort Collins and therefore may be
recalled at any time during the collection process. PFC initiates cancel and return
procedures monthly. Typically the only accounts that are considered cancelled and
returned are by client's request, paid in full, bankrupt and deceased. If an account
is deemed to be un-collectable and all work efforts have been exhausted the account
will be placed in a suspended category. Since we report to all three (3) national
credit reporting agencies we have consumers contacting us during the statute of
limitations which is six (6) years in the state of Colorado to pay off these old
accounts because they want to finance a new car, house or simply refinance.
Do you sub -contract accounts for collection? If so, explain who, how, and why (this
• would include accounts assigned out-of-state, etc.):
PFC does not utilize outside subcontractors.
Describe your firm's policy for handling an account that goes bankrupt after assignment.
The account is cancelled and returned to the City of Fort Collins as a bankrupt
account with the appropriate information provided to the City of Fort Collins.
Please explain your policy regarding skips and attempts to trace them.
PFC locates debtors by utilizing the most advanced skip tracing methods possible.
Our process is designed to research and analyze all possible sources of information
to locate and identify the current addresses and telephone numbers of your debtors.
All accounts are run through the National Change of Address (NCOA) for potential
new information, which is uploaded into our collection files. Skip tracing is often
dependent on the type of reference information provided by our creditors: full
name, date of birth, social security number, etc.
We skip trace through a vast number of mediums including, but not limited to:
Accurint, which is the world's largest set of accessible skip trace and location data
which comprises over twenty (20) billion records. Insight Collect.com which is a
vast condensed compilation of public records Internet accessible databases, CD -
Rom databases, cross reference databases, newspapers, MetroNet, marriage
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• licenses, voter's registration, motor vehicle registration, directory assistance, state
offices, state indexes, divorce records, and other credit finance. companies.
Describe the firm's orientation and training of new employees?
PFC has developed a comprehensive training program for all staff. In addition, all
account representatives are sent to the Professional Telephone Techniques Course
and the Fair Debt Collection Practices Act Course, offered by ACA International,
when it is available. All account representatives are expected to become Certified
Collectors by ACA International.
All PFC staff, including top management, sales and marketing, client services,
clerical, etc., EVERYONE, is required to learn the FDCPA and pass the ACA
FDCPA exam. In addition, all new employees, regardless of their ultimate
assignment within the company, spend time observing the duties and performance
of each company department. We expect clerical staff to have an understanding of
what collectors do, what marketing does, what legal does, etc. Everyone is expected
to have a fundamental understanding of each area of the company.
The management and staff of PFC are acutely aware of the negative impact
generated by consumer complaints. The sensitive nature of contacting consumers
who are past due, must be, and will be handled with the utmost care. Accordingly,
• all collectors receive special training regarding the treatment of consumers in order
to prevent any complaints from being generated.
Our account representatives are trained extensively in the laws governing our
industry. We have in-house software designed by the ACA International. These
individual self -guided tutorial programs cover the topics of the FDCPA (Fair Debt
Collections Practices Act) and Professional Telephone Techniques. In addition,
account representatives also receive ongoing training through the ACA
International schools. This training improves their ability to recover money more
efficiently and effectively. Collectors are also trained extensively on our application
collections software through personalized one-on-one training.
We are aware of the importance of courtesy and professionalism while
communicating with consumers. Accounts are worked in a diplomatic and thorough
manner, with utmost attention being paid to the sensitive utility/consumer
relationship. The account representatives have instant access to collection managers
to provide any support needed, besides a full clerical support staff.
ACA International publications and tapes are used in conjunction with PFC's
regular training program, which emphasizes ongoing training and review. Our
account representatives spend 100% of their time and efforts in the area of
specialization in which they have been trained. Senior management to ensure the
proper understanding and use of all applicable laws conducts weekly training
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• sessions. The FDCPA is one of the essential building blocks of our standards and
conduct.
Trainees spend up to three weeks with a collection supervisor prior to the
completion of training. All account representatives are monitored until the required
level of competence is achieved.
Employee turnover is extremely low at PFC. Our desire is to exceed your
expectations by providing not only superlative performance, but exemplary service
as well, and the consistency that comes from low turnover — and quality
performance, go hand in hand.
All new employees begin training immediately upon hire, and must complete all
training successfully before they will be able to work the City of Fort Collins
accounts or be given access to confidential consumer data.
PFC TRAINING OVERVIEWAND OBJECTIVES:
Some highlights of our account representatives training program are:
• Collection Laws: FDCPA, FCRA, Colorado Statutes
• On -Line System Operations
• Office Policies
• • 3rd Party re-imbursement
• Understanding consumer responsibilities
• The importance of consumer relations
• Why the client's needs come first
• Speed and accuracy stressed
• Effective Skip Trace Techniques
• Research data base
• Proven Effective Collection Techniques
• "Talk Offs" are perfected
• Negotiating skills developed
• Listening skills refined
Following the initial training program, each new collector is carefully monitored
and advised by a supervisor for a period of several months. PFC's supervisors
monitor and refine each collector's skills utilizing one-on-one continuous training.
At PFC, training is a continuous, on -going process.
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All New PFC Employees Are
Thoroughly Trained In All
Applicable
Federal and State Statutes.
COLLECTOR TRAINING
Week l:
The trainee is introduced to PFC's commission -oriented collection philosophy.
Performance expectations are discussed. PFC's performance expectations and goals
are explained. The collector's code of conduct and all company rules and
regulations are reviewed in detail.
• The Law:
•
The trainees are educated in all applicable Federal and State statutes regulating
their activities as debt account representatives. Public Law 95 109 (The Fair Debt
Collection Practices Act) is required reading for all trainees.
The law is read and reviewed continuously. Real life applications of the law and
how it affects each collector's behavior are discussed daily with question and answer
sessions. Emphasis is placed on Colorado collection laws as well, and why
procedures must be based on the more stringent interpretation of the law when
differences between state and federal guidelines occur.
Account Maintenance:
The trainee is introduced to PFC's on-line collection system. Heavy emphasis is
placed on the system's ability to enhance each collector's productivity. The trainee
receives intensive instruction in all aspects of the system's operations from data
input to information retrieval. The trainee learns about and practices new CRT
functions daily.
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December 7, 2011
Ms. Opal Dick, CPPO
Procurement Specialist
City of Fort Collins Purchasing
25 North Mason Street,
2"a Floor
Fort Collins, CO 80524
Proposal: RFP-7304 Collection Agency Services
Dear Ms. Dick:
Professional Finance Company, Inc. (PFC) has thoroughly enjoyed our partnership with the City
of Fort Collins over the past 17years and is extremely excited to have the opportunity to continue
the relationship. The City of Fort Collins can be assured that we have a firm understanding of the
work to be done and will commit all resources to exceed your expectations. I would like to take
this opportunity to briefly draw your attention to the following points regarding our proposal:
• • Over the past 17 years the City of Fort Collins has placed 69,823 accounts for collections
through their separate divisions for a total of $8,346,074 of which PFC has collected
$3,698,314 for the City which is a recovery percentage of 44% which far exceeds the
national average for recovery.
• PFC is certified by the ACA International (ACA) Professional Practices Management System
(PPMS). Less than 2% of all accounts receivable management agencies have achieved this
certification.
• PFC was awarded the "The Ten Most Dependable Collection Professionals of The United
States" by Goldline Research as published in the May 2008 edition of Forbes magazine. In
April of 2009 PFC received the BBB Torch Award for its outstanding ethics in business,
PFC was just the third accounts receivable management company to ever win this prestigious
award in the history of the BBB. PFC was awarded "the Best Provider of Collection Services" by
Goldline Research as published in the May 2011 Forbes magazine.
• PFC has been serving the accounts receivable needs of utility clients like the City of Fort
Collins since 1904 and has work with the City for over 17 years now.
• The trainees learn how to generate arrangement letters confirming the verbal
payment agreement made with the consumer, and how to determine the consumer's
ability to pay.
Telephone information call procedures are taught and implemented quickly under
close supervision. The trainees learn how to locate a consumer's home phone
number and verify addresses.
Collection Procedures:
Behavior modification and assertiveness training are key elements of a trainee's
development. The trainees are given rigorous oral exercises designed to develop
their voice quality and dunning skills. PFC's initial scripts and standard responses
(designed to successfully field objections and maintain positive control of the
conversation) are recited on a continuing basis. Each trainee's performance is
evaluated and critiqued.
Instruction is given in basic collection theory and procedures. The trainees receive
instruction in proper pitch delivery and phone presentation. Methods of controlling
a conversation through words and voice inflection are taught. It is firmly instilled in
every trainee that payment is much less likely to be secured by making an "enemy"
of the consumer. Collectors are trained how to be firm while never being
• confrontational.
Each trainee receives intensive instruction in the methodology of negotiating a
payment arrangement. Motivational and sales -like dunning styles are developed.
The trainees learn how to propose alternate payment plans. They become
knowledgeable of potential sources of payment and learn how to persuade
consumers to tap these resources (credit cards, bank loans, finance companies,
credit unions, etc.) Role-play is utilized extensively as a learning tool. They learn
about the common consumer responses and objections. They are taught to handle
each situation with professionalism and diplomacy.
•
Collection Calls:
The trainee is introduced to live dunning calls at the end of the first week. The
trainer makes numerous example calls over a speaker -phone. The trainees
experience theory in action. Every call is reviewed with the trainees. Initially,
special attention is given to actual billing situations, payment negotiations, problem
consumers and their handling, third party contacts and the avoidance of third party
disclosure, and accurate record keeping.
Once the trainer is satisfied with their role-play performance, trainees will begin to
dun consumers for the first time under close supervision.
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• Collector Training - Week 2:
All theory and procedures taught during Week 1 are reviewed. The trainees are
expected to implement everything they have learned as soon as possible. During the
second week, the trainees will be given more live phone time to put what they have
learned into practice. Their individual performances are closely monitored and
critiqued.
Broken Promises:
Once the account representatives have accumulated about eight hours of live
account dunning experience, they are instructed in broken promise follow up
procedures. They become familiar with new methods to solicit payment from non -
pay or slow paying consumers. They receive additional instruction in motivational
methods and payment negotiating techniques.
General.
Consumer contact guidelines are established, and applicable laws and collection
strategies are reviewed. Responsible parties are defined and procedures are
introduced to address the subject of dunning consumers and responsible parties.
• The trainees become familiar with a variety of dunning letters that they can
generate to solicit payment or a desired response from the consumer.
Skip Tracing:
The trainees are taught how to utilize PFC's automated skip trace resources to
locate neighbors or "nearbys," and how to conduct a call to obtain information
about and initiate contact with a consumer whose home phone number is
unavailable. They receive intensive instruction in the procedure itself and all
applicable laws regulating this practice. The instructor makes numerous example
calls and extensive role-play situations are acted out prior to the trainees making
their first nearby call. The trainees' calls are closely monitored and their
performance is evaluated every step of the way.
Collector Training - Week 3
Week number three includes a review of all procedures and laws covered to date.
The trainees are on the phone in live dunning situations daily. They continue to
receive instruction in all aspects of PFC's collection procedures and techniques.
Performance expectations are raised as the trainees grow in skill and confidence.
They can now access computer screens that provide them with collection and
• performance data. At this time the new account representative is given considerable
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• instruction on how to manage their workload and time. Time management is critical
to their future success.
Skip Tracing:
Detailed instruction is given in all areas of skip tracing procedures. The account
representatives are taught how to call various research points to solicit location
information on consumers. Proper phone technique is taught to maximize the
amount of information a collector obtains from each call. The account
representatives, learn about public institutions, municipal agencies and local
research points that they can turn to when "skipping" a consumer. Applicable laws
and guidelines are reviewed in detail.
The trainees are given instruction in skip tracing through the proper use of credit
bureau reports.
The trainer makes more speakerphone example calls. Under supervision, the
trainees get ample practice making skip -tracing calls on their own. Once again,
proper third party communications are reviewed in detail. The account
representatives learn research strategies on a continuing basis from this point on.
• Collector Training - Week 4:
All class material and computer operations covered to date are reviewed repeatedly
throughout week number four. Numerous review discussions clear up any
unanswered questions the trainees may have regarding any and all aspects of PFC's
procedures. The trainees are afforded more time on the telephone to improve their
existing dunning, skip tracing and record keeping skills. Trainees are given the
opportunity to work more closely with our experienced account representatives,
who offer side -by -side individual instruction and guidance.
•
All aspects of the legal process utilized by PFC are introduced in week four.
Trainees spend time with the Legal Support Department to understand all the
processes entailed. Extensive instruction on all the Colorado Rules of Civil
Procedure is received and reviewed repeatedly to assure complete understanding.
Collector trainees learn what is expected of them regarding legal steps and what
accounts qualify for litigation and why.
The trainer completes final performance evaluations, and collector assignment
recommendations are made by the end of the week. The fourth week is also used to
present relatively easy concepts to the trainees that will be followed up in more
detail in a post -training environment.
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• What type of on -going training is provided to employees?
•
Training continues throughout the collector's employment at PFC. Ongoing
training includes the following:
• Common objections.
• State and local laws.
• Classification and handling of accounts.
• Telephone techniques.
• Negotiation skills
• Client systems and procedures
• Skip tracing
Collectors at PFC Are Continuously
Trained In All Areas Of Compliance
Including FDCPA, FCRA and FACTA.
Describe how the accounts are assigned to each collector, or the workload breakdown
per collector. (i.e. alpha, size, other factors)
City of Fort Collins accounts will be assigned to collector units based on several
factors including the employees experience and the employees work load. Our
collection system evenly allocates the accounts to the collectors based on the
placement received. PFC management continuously monitors the accounts assigned
to collectors to ensure that adequate staff resources are allocated and available.
What is the compensation structure for employees? (Indicate if a quota is used to
compensate all or part.)
M
• Our collectors receive a combination of a competitive wage, defined commissions
and incentive contest opportunities. Retention of employees is a key concern of
PFC, and is one of the strategic objectives. We are very proud of the fact that our
average tenure of collectors is over six (6) years with our organization. We have
invested heavily in the benefits and compensation offered to collection staff. The
resulting program includes the following elements:
• Competitive base salaries.
• Extensive benefits package, including medical and life insurance,
401K retirement savings and generous paid time off.
• A bonus plan.
• Contests that provide collectors the opportunity to win gifts, cash,
time off, prizes, etc.
• The opportunity to participate in ACA International certification
programs, and an incentive program to encourage participation.
Every one of our collectors is required to receive the Certified
Collection Specialist designation through the ACA International.
• An active, demonstrative promotion -from -within policy.
• Monthly recognition of top performing collectors.
• Day care subsidy.
All PFC collectors have a production quota, after which they begin to earn
commissions on revenue generated by their accounts. PFC tries to maintain
collector's inventory of account levels at 1400-1800 accounts depending on the
experience of the collector. The specific quota varies for each collector, and depends
upon factors such as skill level and nature of accounts worked. Our collection
environment enables observation of collector activity in real time, and augments this
hands-on approach with sophisticated statistical reporting. On a daily, weekly and
monthly basis we track activity levels such as:
• Number of attempts made
• Number of contacts made
• Number of system -generated requirements met (e.g., scheduled follow
up)
• Dollars recovered
These activities are measured against goals, which have been set by department.
The goals are set and established by the President/CEO, Sr. Vice President/COO
and the Vice President of Collections and relayed to the supervisors and collectors.
Are there minimum or maximum accounts a collector can handle? If so, explain (both
numbers and dollars)
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n
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PFC tries to maintain collector's inventory of account levels at 1400-1800 accounts
depending on the experience of the collector. The specific quota varies for each
collector, and depends upon factors such as skill level and nature of accounts
worked.
Does your firm offer other services? If so, explain.
Professional Finance Company (PFC) is a full service collection agency with 3
separate divisions; PFC provides pre -collection and client training programs in
addition to traditional collection work; PFC Check solutions is dedicated to check
verification and recovery; PFC Funding provides for the purchase of older
distressed receivables and First Party Receivables Solution (FPRS) handles pre -
charge off accounts
CERTIFIED
1Y
PFC Is One of Less Than 2%
Of ACA Members That is
PPMS-Certified. Please Visit
www.acainternational.com To Learn
More About How This Benefits You.
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C. Personnel Staffing, Policies & Workloads
What is the total number of employee's in your firm (local office only), and their titles?
Please provide the following:
** Colorado does not require individual Collector License
** Only PFC collection staff is included in this list, the staff from First Party
Receivables Solution and PFC Funding is not included.
Employee Name
Position or Title
Length of time
with your firm
Total years
collection
experience
Andersen, Megan
Legal Admin
1 year
5 years
Anderson, Kelly Jo
Legal Admin
3'/ years
3'/ years
Aragon, Kalyssa
P/T Dialer Collector
1 year
1 year
Astorga, Marco
Unit Manager
4 years
4 years
Berndt, Anna
Attorney
3 years
3 years
Bird, Pamela
Legal Admin
9 years
9 years
Blackburn, Clyde
Unit Manager
4'/2 years
4'/z years
Bomgardner, Keri
P/T Dialer Collector
6 months
6 months
Brethauer, Janelle
Payment Poster
13 years
13 years
Chandler, Nicole
Legal Admin
1 '/ years
1 '/z years
Chavez, Linda
P/T Dialer Collector
1 year
1 year
Croissant, Carrie
Marketing & Client
Services
12 years
12 years
Culver, Lynne
Legal Admin
28'/ years
30'/ years
Dart -Horvath,
Connie
Client Services
22 years
22 years
21
•
•
Daugherty, Justin
Unit Manager
2 months
2 months
Diaz, Victor
Unit Manager
1 '/z years
1 '/2 years
Dillon, Scott
Unit Manager
2 years
2 years
Ekx, Rebecca
Legal Admin
1 '/ years
1 '/ years
Evans, Linda
Unit Manager
6'/z years
6'/ years
Ewerts, Kyle
P/T Dialer Collector
6 months
6 months
Flores, Rosa
Unit Manager
1 year
1 year
Garcia, Crystal
Unit Manager
1 year
2 years
Garcia, Sulema
Payment Poster
12 years
12 years
Garhart, Derrik
Collections
Supervisor
4'/ years
10'/ years
Gaunt, Breanna
P/T Dialer Collector
9 months
9 months
Glaze, Amanda
Legal Admin
11 months
11 months
Gonzalez, Carla
P/T Dialer Collector
11 1/2 months
11 '/z months
Griego, Derck
P/T Dialer Collector
8 months
8 months
Gurule, Kathy
Unit Manager
11 years
11 years
Hall, Mary
Sr Vice President
40 years
40 years
Hunter, Eileen
PFC Admin
7'/ years
7'/ years
Jackson, Shanna
Unit Manager
3 Y: years
4'/2 years
JoJola, Ashley
Legal Admin
4 years
4 years
Juarez, Rosa
Receptionist
2'/ years
2'/ years
22
E
•
11
Kapsch, Joanna
Unit Manager
2'/2 years
6'/z years
Kerst, Sherri
Unit Manager
7 1/2 years
7'/ years
Kilian, Jenny
Collection
Supervisor
10 years
10 years
Kuhn, Nadja
Unit Supervisor
4'/ years
4'/ years
LaSart, Kaylene
PFC Admin
7 years
7 years
LaSart, Trudy
Unit Manager
9 years
9 years
Legler, Cora
Collection
Supervisor
8 years
8 years
Leos, Elisa
Unit Manager
5 months
5 months
Luders, Shelly
PFC Admin
9 years
9 years
Madera, Noemi
Receptionist
6'/ years
6'/ years
Marquez, Sandra
Unit Manager
10 '/ years
10 '/ years
Marshall, Brenda
PFC Admin
8 years
8 years
McCartney, Michael
P/T Dialer Collector
8 months
8 months
McCoy, Kenneth
Director of IT
2 years
2 years
McKnight, Marlene
Unit Manager
6 years
6 years
Medrano,
Christopher
Unit Manager
4 years
6'/z years
Midence, Shawna
Unit Manager
3'/ years
3'/z years
Miller, Scott
Collections
Supervisor
6 years
6 years
Mills, William
Sr. Director of
Compliance
1 year
7 years
Moncivais,
Cassandra
Unit Manager
1 year
4 years
23
•
L�
Myers, Laura
Client Services
12 years
12 years
Myers, Marissa
P/TDialer Collector
5 months
5 months
Navarro-Lalka,
Crystal
Receptionists
6 Yz years
7 years
Nealy, Judy
Receptionists
7 years
7 years
O'Farrell, Samantha
Cost Accountant
5 '/ years
5 '/ years
Patterson, Kristi
Unit Manager
11 years
11 years
Peer, Jerome
VP of Collections
3 '/ years
27 '/ years
Peters, Michael
Attorney
1 month
1 month
Pickett, Naomi
Legal Admin
7 years
7 years
Pope; Amanda
PFC Admin
1 '/2 years
2 years
Raberge, Scott
Sr. VP Marketing &
Sales
8'/ years
23 years
Reese, Elizabeth
Attorney
1 month
1 month
Reid, Warwick
IT Admin
4'/: years
4'/z years
Roberts, Katy
HR Admin
5 months
5 months
Rodriguez, Antonio
P/T Dialer Collector
1 '/z years
1 '/z years
Schimmel, Mary
Ann
Unit Manager
24 years
24 years
Schweers, Jill
Training Supervisor
3'/2 years
3'/z years
Scott, Jill
HR Director
8 years
8 years
Semadeni, Amy
PFC Data Entry
1 '/z years
1 '/ years
Sheetz, Chantae
Unit Manager
3'/2 years
3'/2 years
24
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As industry leaders, we are excited about this opportunity and look forward to
serving you. If you have any questions, do not hesitate to contact me by telephone at
352-5000 x321, fax at 866-462-6896, via email at srabergegpfccollects.com. Or mail at
5754 W. 11`" Street Suite 100, Greeley, CO 80634
Sincerely,
Scott I. Raberge
Senior Vice President, Marketing and Sales
is
•
Cl
•
Shelton, Catherine
P/T Dialer Collector
1 year
1 year
Shoop, Michael
CEO
31 years
31 years
Stewart, Chae
P/T Dialer Collector
2'/2 years
2'/2 years
Strosnider, Brooke
Unit Manager
3'/2 years
3'/ years
Tann, Kristina
Legal Supervisor
4'/ years
4'/z years
Todd, Mallory
P/T Dialer Collector
6 months
6 months
True, Kristine
Legal Admin
1 year
1 year
Trujillo, Ronda
P/T Dialer Collector
1 year
1 year
Turner, Scott
IT Admin
3'/z years
3'/ years
Turner, Susan
Collection
Supervisor
21 years
21 years
Wallace, Sue
Unit Manager
16 years
16 years
White, Michele
Legal Admin
26 years
26 years
Wiedeman, Judy
Office Supervisor
28 years
28 years
Wiggett, Dawn
Legal Admin
1 year
1 year
Wiggett, Sara
Legal Admin
8 years
9 years
Wolfe, Jason
Attorney
1 year
1 year
Wood, Cindy
Legal Admin
3 months
3 months
25
• D. Accounting/Client Relations
What account information does your firm need to accept an account for collection?
What format(s) is acceptable?
Our automated collection system accepts accounts from you manually,
electronically, via tape, modem, diskette or Internet through our Access PFC on-line
web portal. When your accounts go into our collection system, they are prioritized
and distributed to the appropriate collector(s). When your accounts are added, the
PLUS 2 system looks to group them with other debts for the same person. This is
done based on a point system for matches on names, addresses, social security
numbers, D.O.B.'s, and driver's license numbers. This allows PFC to establish the
most current contact information for collecting your debt.
How are pre -collection accounts acknowledged? If so, how?
PFC will provide the City of Fort Collins with a list acknowledging the receipt of
those accounts being entered into the pre -collect system.
When & how is the client provided with data activity and statistics? Are reports available
depicting the agency's historical performance? (if so, attach) What reports are provided
• depicting the agency's performance with the client?
PFC provides secure, online access to your accounts 24 hours a day, 7 days a
week through our online portal, AccessPFC. Authorized personnel can connect to
AccessPFC through a secure link on our website,
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www.orofessionalfinancecompan
With AccessPFC you can perform the following activities on Utilities accounts:
• Look up individual account
• Run reports
• Enter new accounts
• Upload new files
• Edit user information
• View pending accounts
• Send messages to our office
26
FTW MCWMYLMEI.E IR
PFC currently offers a variety of diversified reports to all of our clientele. These
reports have been developed in conjunction with client representatives over many
years to assure that you have all the information you need. Samples of some of these
• reports appear in the Exhibit section. In addition, our computer system features
state-of-the-art query capability to make statistical information readily available
and the ability to provide customized reports as requested by the City of Fort
Collins. All reports can be delivered electronically or by hard copy and on any
frequency so requested by the client i.e., weekly, bi-weekly, monthly quarterly bi-
annual or annually. Access PFC is a client web -portal that allows the City of Fort
Collins access to view notes, reports or upload accounts. Currently all reports except
the inventory is provided to the City of Fort Collins on a monthly basis.
27
Acknowledgement
For each batch of placements, lists date
received and amounts placed, including
totals for confirmation purposes.
Statistical Report
Summarizes dollars placed, collected,
adjusted, paid in full and outstanding.
Inventory Report
Lists all open accounts on the system,
including a summary of collection
activity to date and a current account
status.
Remittance Advice
Monthly listing of collections indicating
payment amount and method: partial,
paid in full, paid directly to client and
paid to Professional Finance Company,
Inc.
Cancel and Return
Accounts returned to client.
When & how is the client provided with status reports on individual account activity?
Inventory and individual account activity reports are currently handled on a
• request only basis with the City of Fort Collins.
Are regular client meetings established? If so, explain.
Both Scott Raberge, the Senior Vice President of Marketing and Sales and Jerry
Peer, the Vice President of Collections meets informally with Phil Ladd on an as
needed basis to drop off checks and statistical reports, or to provide training to the
City's staff, the frequency of these meetings can be set at any requested period.
When & how are payments made to the client? Include average length of time from end
of month's collection to check being presented to client.
Funds collected on behalf of the City of Fort Collins will be maintained in a trust
account. Net monies collected are currently remitted to the City of Fort Collins
monthly (this can be accommodated on a weekly or bi-weekly basis as well).
Remittance is accompanied by a Remittance Advice documenting the source of the
collections (to PFC or directly to the City of Fort Collins). Payment is currently
made by check, however, can be by electronic funds transfer at the request of the
City of Fort Collins. A daily cash poster report can also be transmitted
electronically daily outlining the payments received for that specific day with the
specific account information to be uploaded in the City of Fort Collins system.
•
• Describe your data processing capabilities in relation to client account.
PFC has made significant investments in technology in order to remain on the
cutting edge and keep recoveries sharp. Our systems capabilities include:
The system is CYCLONE'S PLUS 2 automated collection software that runs on a
SCO UNIX operating system. PFC uses the latest version of PLUS 2 that fully
supports Internet/Intranet connectivity for enhanced external and internal
integration with our clients, our business partners (such as mailing services) and
internal processes of our business over our office LAN making all our office
processes more efficient. PFC's PLUS 2 system supports remote access and we
currently have several remote terminals at client facilities that are used for inquiries
and posting of payments directly to the PLUS 2 collection system.
Our automated collection system accepts accounts from you manually, via tape,
modem, diskette or Internet. When your accounts go into our collection system,
they are prioritized and distributed to the appropriate collector(s). When your
accounts are added, PLUS 2 looks to group them with other debts for the same
person. This is done based on a point system for matches on names, addresses, social
security numbers, D.O.B.'s, and driver's license numbers. This allows PFC to
establish the most current contact information for collecting your debt.
Cyclone software is the most flexible collection and billing software systems in the
• industry. There are over 100 Cyclone users nationwide. It is mature software that
has been refined over its 25-year life and is virtually free of "bugs" and other
software nuances.
Cyclone Software is located in Greeley, Colorado. They have a total of five software
engineers, 1 hardware engineer, and the President/CEO, Mr. Mick Phillips. Mr.
Phillips has over 27 years' experience in collections technology. Cyclone Software's
support staff averages over 13 years of collection software experience.
PLUS 2 provides our collectors with the automated processes for organizing debtor
contacts and follow-up including reminder and default letters, collector queuing, on-
line notes, collection letters generated after case by case review, payment history,
on-line credit bureau access, on-line skip trace information, management review,
and many other features, such as:
• Automatic grouping of multiple accounts under a debtor
• Customizable pre -collect programs
• Customized management reports
• Unlimited collection letters
• Color coded collector work screens for ease -of —use
• Document Imaging
• Network Compatible
• Predictive Dialer Interface
0
29
• Automated call-back scheduling
• Account inquiry by name, client account number, address, phone
number, or social security number
• Legal processes including filing and follow-up, case load distribution
• Automated collection campaign generation including menu driven
queue sorts and prioritization
PFC Uses Sophisticated Technologies
To Support Collection Efforts.
• From PFC's management perspective, the system monitors collector productivity
both by providing on-line monitoring of collector activities and using a large
number of reports by both client and collector on activity and amounts collected.
We have the capability to monitor both collection calls and collection activity
including dollars promised, contacts, attempts, etc. With both on-line monitoring
and reporting to support management review and intervention you are assured the
highest recovery levels possible.
PFC is able at anytime to obtain and provide the information and reporting you
need. For example, were you to request a report that would delineate all accounts
assigned within a certain time period without payments, we could print a list of just
those filtered accounts.
PFC's system enables management to set parameters by client, on how your
consumer accounts will flow in the system. It establishes how specific accounts will
move from one disposition to another, and sets the procedures and quality control
checks and balances by which those accounts will be worked and when.
The controls and flexibility of our collection system and the seamless interface
between our collection management software and our predictive dialer maximize
our ability to create and maintain a customized billing and collection package
designed to meet your specific ongoing needs and requirements.
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30
• We have tailored our system to meet the ongoing challenge of collecting at all stages
of delinquent consumer accounts and provide our clients with the controls needed to
assure consumer confidentiality.
How are debtor files and information stored (on-line, card system, etc.).
All files are encrypted ISAM B-Tree structures within the Cyclone operating
system.
Do you have any data communications capabilities? (If so, explain).
Professional Finance Company incorporates a switched IP network to integrate
Voice and Data into a single communications structure. We maintain our Voice and
Data infrastructures as separate subnets for optimum performance. Multiple
delivery paths are utilized through WhatWire Wireless Internet, three McLeod T1
circuits, and a Qwest Extended T1 circuit to facilitate the diverse collection
strategies that we maintain.
PFC's predictive dialing system is fully integrated and on line with our collection
software. Some of the exciting highlights of the predictive dialer are:
• Dramatically increased consumer contacts
• • Individual algorithms by calling campaigns
• Multiple campaign capability
• Silent monitoring by supervisors
• Complete answering machine, busy signal, no -answer, and telephone
operator screening
• Real time statistics
• Automated data transfer (seamless interface)
• Formatted and ad hoc reporting
• Automated time and time zone recognition
• Unattended voice messaging
With a manual or basic auto dialer system, collectors average only 12 to 18 minutes
of each hour talking to contacts. They spend the remaining 42 to 48 minutes dialing,
listening for calls to connect, receiving busy signals, and waiting through numerous
rings only to receive no -answers.
The predictive dialer increases our productivity by automatically handling all
mundane dialing tasks. Our system dials out on more lines then there are
workstations, automatically sorting each call outcome into appropriate queues.
Our system accomplishes this by passing only those calls that have been answered
by a "live voice" to our collectors. Within milliseconds, the connection is passed to a
•
31
• collector as the account simultaneously appears on our collector's screen. The
called party is totally unaware of the automation. Unlike other dialers and
telemarketing dialers the consumer does not hear a clicking or delay in the response
time from our collectors leaving them virtually unaware that we are utilizing this
technology.
Busy signals and no -answers are automatically placed in separate queues to be
recalled on demand. Answering machines can be re -tried later or passed to an
operator who will leave a message. By connecting our collectors to only those calls
that have been answered, the predictive dialer gives our collectors more time to
produce results, by spending their time doing what they do best ... talking to
consumers.
An example might be a difficult to reach consumer who would require 30 to 40
attempts to make a single contact. For an agency without a predictive dial system,
contact is highly unlikely. With our system, however, we can dial an account
hundreds of times, if necessary, to make contact. As a practical matter, after 10-15
unsuccessful attempts, our system will default the account to a management queue,
where it will be reviewed and researched for a new contact number. Once a new
number for the consumer is identified, the account will be re -downloaded into the
system, and our dialer will begin again.
The thoroughness, efficiency, and time -effectiveness of this technology allows PFC
• to provide you with a level of effort on your consumer accounts that is
unprecedented in the collection industry.
PFC Uses Predictive Dialing To
Maximize Efficiencies Resulting in
More Dollars Collected For the City of
Fort Collins.
Do you offer client employee's training? (If so, explain).
Yes, PFC recently provided the "A B C's of Collections training to the staff at the
City of Fort Collins on general areas of collections including the current relationship
between the City of Fort Collins and PFC and the overall process of our collections
program. Following is one of the training sessions we also can provide at no cost to
the City of Fort Collins:
•
32
• SUCCESSFUL COLLECTION TECHNIQUES
The purpose of this course is to provide tips on how to present yourself in a firm but
professional manner when collecting accounts. You will learn the essentials of
communicating effectively by using all eight well-defined steps of action. Both
positive and negative actions in your telephone presentation are discussed so that
you can convey the most effective image possible.
Course Objectives: Increase cash flow through better techniques and confidence
in making collection calls.
Course Length: 4 Hours
Course Format: Lecture
Role Play
Group Discussions
Course Materials: Participant Handbook
Outline
• Introduction / Objectives
• Group Discussion on Concerns and Problems in Telephone
Collections
• • Preparing for the Collection Call
•
• Eight Steps of a Successful Collection Call
• Overcoming Objections
• Motivating Needs
• Fair Debt Collection Practices Act
• Communicating Effectively
• Problem Areas
• Legal Issues, Questions
Is information provided to the client updating rules and regulations that could be used for
client internal purposes? (If so, explain).
Because of the number of Colorado City/utility clients PFC represents we always
stay abreast of the continuous changes taking place in this industry, through
information sharing with these multiple organizations we are able to share best
practices, changes to rules and regulations and proposed changes to legislation.
33
• This information will be shared with the appropriate individuals at the City of Fort
Collins, which has been Phil Ladd to this point, through phone calls, conference
calls, email, monthly meetings and through our quarterly newsletter.
•
Wj
• TABLE OF CONTENTS
A. Company Demographics
B. Collection Policies, Techniques and practices
C. Personnel Staffing, Policies and Workloads
D. Accounting/client relations
E. Pricing
F. Lien ordinance agreement
G. References
H. Required enclosures
• 1. Photocopy of Agency License(s)
2. Organization Chart
3. Resume' of all principals in the firm and all employees who would deal with City
accounts.
4. Most recent audited financial statement.
5. Listing of all present clients, by industry.
6. Samples of all collection notices used (and indicate, on sample, at what point in the
process these are used and frequency).
7. Samples of all client accounting system reports.
8. Sample of payment report.
9. Sample of acknowledgments and/or other client forms routinely used.
• E. Pricing
This section is unstructured. Please explain your pricing proposal. Include rate
changes and the reasons. Also include rates or fees charged for pre -collection services.
PFC is proposing the following pricing structure which is based on the described
program. The pricing is as follows:
Program Description Contingent Fee
Pre -Collect $2.50 per account
Primary Bad Debt Recovery Service 25%
Legal Recovery Service 33%
• Program Description Contingent Fee
Pre -Collect FREE
Primary Bad Debt Recovery Service 30%
Legal Recovery Service 33%
• 35
• F. Lien Ordinance Agreement
Please read the following paragraph and respond to the question at the end:
Per City Ordinance, utility balances constitute a perpetual lien on the property to which
service was delivered. In the event a utility amount which has been assigned for
collection is collected by a title company or paid by the property owner to relieve the lien
responsibility, the account is considered collected due to the City's Lien Ordinance, and
not by the agency. The agency, therefore, is not entitled to a fee for any services
rendered on the particular moneys collected in this manner, but upon request from the
City will immediately cease collection efforts and return the account to the City, except
when the agency has secured a judgment against said debtor. In these cases the
agency shall be entitled to pursue the debtor for collection of its awarded court costs
and /or interest charges, if any.
Does your firm agree to abide by this requirement?
Yes.
•
•
36
C�
u
•
G. Please list three clients that the City of Fort Collins may contact as references
for your firm.
Company Name & Address
Spokesperson
Telephone
City of Fort Collins
Mr. Phil Ladd
330 S. College Avenue
Project Manager
221-6751
Fort Collins, CO 80522
Partners since 1994
pladd(�fc�ov.com
City of Greeley
Mr. Tom Nash
350-9738
1000 101h Street
Director of Finance
Greeley, CO 80631
nasht@ci.greeley.co.us
Partners since 1993
City of Loveland
Ms. Mona Brooks
962-2312
500 E. 3`d Street
Accountant
Loveland, CO 80537
brooksm(a)ci.loveland.co.us
Partners since 1982
37
COLORADO
COLLECTION AGENCY BOARD
Department of Law
RENEWAL LICENSE
2011-2012
This is to Certify that:
PROFESSIONAL FINANCE COMPANY INC DBA
• HLTHCARE BLNG SVC INC, PROF CREDIT SVCS INC,
COMM CLCTRS OF COLO INC, ACCTS RCVBL MGMT CO,
MED DENT BSNS BUREAU, CREDICHECK OF COLO INC,
PFC INC, PFC, FIRST PARTY RCVBLS SOLUTION, CREDS
SVC BUR
5754 W IITH ST
WELD COUNTY
GREELEY, CO 80634
is duly licensed and authorized to act as a COLLECTION AGENCY in the State of
Colorado, License Number 101356, pursuant to Title 12, Article 14, Colorado Revised
Statutes, as amended, and has paid the fee as required by law.
This license is valid from July 1, 2011 through July 1, 2012
NOT TRANSFERABLE
Laura. U&&
Administrator
r,
L
• 0 •
Mika ShooKEO 1
Mary Mall
coo
Scott Raberge
St. VP Marketing
and Sales
Operations —.-
Brian Beyington
John Gies
HR
Regional VP
Regloeal VP
TII Scott
Director of HR
Katy Roberts f
HR Admin
Client Services
Connie Dart
Client Services
Manager
1 SuvpoK Stall
admin 1
Judy Wledeman
Supervisor
11 Support Stall
i
rry Peer
VP of CoHections
Compliance and
IT
D ik Gerhart
analVtirs
Supervisor
J
6111 Mills
Ken
y
Sr. Director
orMcCoy
Director of T
of I
I
Scott Miller
Supervisor
Semi O'farrell
3 Support Staff
wPpz
_ _ _
i C ie Legler
Superviso.
_
Jenny Kilian
Supervisor
Susi Turner
- Supervis -_j
Jill Arnold
Supervisor
_ .
0
•
Princi.pal Officers
PFC is led by a management team with extensive collection industry knowledge and experience with
over 107 years of combined experience. Many of our company executives are collection industry
leaders, holding authoritative positions in professional organizations that determine the direction
and future of accounts receivable management for healthcare organizations and other industries. We
have provided the following brief biographies of our executive team:
Michael V. Shoop — President/CEO
Michael V. Shoop is recognized as a leader in the accounts receivable
management industry in Colorado and across the country. Mike was inducted
into the International Fellowship of Certified Collectors in 1992. Mike was
President of ACA for 2006-2007. Mike was instrumental in developing ACA's
Healthcare Collection Statement of Principles, which was formally adopted in 2007.
Mike is a past member of the Board of Directors of the Medical -Dental -Hospital
Business Associates. Mike is also a past President of the Associated Collection
Agencies of Colorado and Wyoming. He serves on numerous community and state boards and
commissions. He was appointed to the Colorado Collection Agency Board by Colorado Governor
Bill Owens. He has been with PFC since 1980. Some of Mike's leader ship roles include:
• ACA Executive Committee: 2004-2008
• International Board of Directors: 1989-1992, 2001-2008
• Healthcare Services Program Committee: 1989-1990
• ACPAC Committee Member: 1992-1993
• Public Relations Committee Chair: 1993-1995
• National Legislative Council: 1996-2002
• National Legislative Council Chair: 1997—
Current
Mary Hall — Senior Vice President / COO
As Senior Vice President and Chief Operating Officer, Mary has been a key
component of PFC's maximum recovery goal. Also intimately familiar with the
rules, regulations and laws pertaining to third and first -party collection action, Mary
has been successful in taking these many requirements and implementing them
while maintaining efficient company operations. With 40 years' experience with
PFC, Mary is involved in all aspects of our operation.
Jerry Peer — Vice President of Collections
Jerry joined Professional Finance Company, Inc. in July 2008 as Director of
Training and Development. Jerry brought a wide spectrum of collection
experience in the retail, commercial, government and medical collection sectors
to Professional Finance Company and in his capacity as Director, was
responsible for the improvement of the collectors' skills. This manifested itself in
a routine of call quality and compliance audits, hands-on and classroom training
sessions and certification of staff through ACA's Professional Collection
Specialist Program. Over his tenure, call quality scores improved to over 90%, translating into
improved collection results. Jerry attended Marquette University and began his collections career in
• 1973 with a consumer finance company in Milwaukee, Wisconsin. The credit and collection
industry has been his calling with the greater portion of this experience related to the collection of
• medical debt. Jerry was involved in the development and on -going operations of two highly
successful, healthcare -owned collection enterprises. He has managed large collection call centers and
has been primarily responsible for the recruitment, training and on -going development of collection
professionals. Jerry also has experience as a featured speaker and presenter at various state chapters
of the HFMA and AAHAM. He has been engaged to train hospital collection and customer service
staffs and led several revenue -cycle consulting teams evaluating patient interactions from point -of -
service to bill generation and settlement.
Bill Mills — Chief Compliance Officer
Bill is an accomplished business management professional with 30 years of
experience in the manufacturing, distribution, public health and accounts
receivable management industries. Bill was most recently the Senior Director of
Portfolio Management Operations for a prominent nationally -recognized
collection agency, where he helped create and implement its new Master
Servicing Program (whole portfolio management), which quickly became
the company's leading product. Bill has demonstrated a lifelong interest in business leadership and
continuous improvement, and is a practicing ASQ-Certified Six Sigma Green Belt. He has
contributed to dozens of process improvement projects for businesses, including fee -based
consulting to diverse industry clients. Mr. Mills possesses an MBA Degree in Management from
Golden Gate University, a Bachelor of Science Degree in Business Administration from California
State University, Sacramento, and a Master Certificate in Commercial Contract Management from
• Villanova University. Mr. Mills has achieved the Competent Toastmaster designation from
Toastmaster's International and is an active member of the National Contract Management
Association. Bill is committed to enhancing value to clients and to ensuring regulatory compliance
in every aspect of Professional Finance Company's operations.
Scott I. Raberge — Senior Vice President / Marketing & Sales
Scott has been involved in the Colorado and national Accounts Receivable
Management (ARM) industry for over twenty years. He has served two terms as
President of the International Credit Association where he earned the
Distinguished Service Award. He earned the Certified Collection Agency
Executive (CCAE) designation through the ACA. Scott has received both the
prestigious William G. Follmer Bronze and Robert H. Reeves Silver Awards for
his contributions to the HFMA. Scott is also active in AAHAM, where he has
earned the respected Certified Patient Account Technician (CPAT) designation. Scott also serves on
the Board of Directors for the Colorado Medical Group Management Association (CMGMA). By
continuously staying focused on the ever -changing collection industry and following the myriad of
rules and regulations associated with this industry, Scott has proven himself to be a true resource to
our valued partner clients.
0
E
The Financial Statements are located at the end of the proposal.
Please see envelope marked:
Professional Finance Company, Inc.
Financial Statements
Confidential
• pfc
working together to resolve debt TM
• Partial Client List
Below is a brief example of current PFC clients:
• City of Fort Collins —Ft Collins CO
• City of Greeley —Greeley CO
• City of Loveland -Loveland CO
• City of Aurora —Aurora CO
• City of Steamboat Springs- Steamboat Springs CO
• Town of Parker —Parker, CO
• City of Cheyenne —Cheyenne WY
• City of Wichita —Wichita KS
• United Power —Brighton CO
• ATMOS Energy, Dallas TX
• Surgery Center of Ft Collins —Fort Collins CO
• Northern Colorado Women's Health, Fort Collins CO
• Harmony Ambulatory, Fort Collins, CO
• N Colorado Surgical Associates —Fort Collins CO
• Orthopedic Center of the Rockies, Fort Collins CO
• MCR Surgery, Fort Collins, CO
• Loveland Surgery —Loveland CO
• PVH Physician Services, Fort Collins CO
• PVH Medical Group PC, Fort Collins, CO
• • Yampa Valley Medical Center —Steamboat Springs, CO
• Longmont United Hospital -Longmont CO
• Prowers Medical Center -Lamar CO
• San Luis Valley Regional Medical Center-Alamosa CO
• Southwest Medical Center -Cortez CO
• Lincoln Community Hospital —Hugo, CO
• McKee Medical Center —Loveland, CO
• Mt. San Rafael Hospital —Trinidad, CO
• North Colorado Medical Center Greeley CO
• Kremmling Memorial Hospital-Kremmling CO
• Melissa Memorial Hospital -Holyoke CO
• Yuma District Hospital -Yuma CO
• Pagossa Springs Hospital-Pagossa Springs CO
• Rio Grande Hospital -Del Norte CO
• Community Hospital -Grand Junction CO
• Pioneers Hospital of Rio Blanco —Meeker CO
• The Memorial Hospital —Craig CO
• Montrose Memorial Hospital -Montrose CO
• Boulder Community Hospital —Boulder CO
• Memorial Health System -Colorado Springs CO
• Arkansas Valley Regional Health -La Junta CO
• Kit Carson Health -Burlington CO
• • Weisbrod Memorial Healthcare-Eads CO
• Family Health West-Fruita CO
•
•
Telephone #: (970) 352-5000
WE pfc (800) 864 4391
Professional Finance Company, Inc. 5754 West 11In St. Ste 100, Greeley, CO 80634-4809
Regarding your account with:
Account #:
Amount Due:
PFC File #:
You are hereby advised:
«Insert I»
«INSERT2n
olnscrt3»
<dNSERT2»
* * * This is a demand for payment * * *
Your account has been assigned for collection.
Mail or bring your payment in full to our office!
Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any
portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from
receiving this notice that you dispute the validity of this debt or any portion thereof, this office will obtain verification
of the debt or obtain a copy of a judgment and mail you a copy of such judgment or verification. If you request of this
office in writing within 30 days after receiving this notice this office will provide you with the name and address of the
original creditor, if different from the current creditor.
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that
purpose.
Our hours of operation are
Monday -Friday from 8:00am - 8:00pm and Saturday from 8:00am - 12:00pm Mountain Standard Time.
Lobby Hours: Monday -Friday from 8:00am - 5:00pm
See Reverse Side For Important Information
Pay on line at our website: vavofc.com
OKWPFC110,101
***Detach Lower Portion And Retem With Payment —
tow Acc ... I Number- 3 DIGIT SECUR" CODE (on back)
Exp Date
KWPFC110
$
P.O. Box 930365
Card! Holder Name
Pan Arm
Wixom, MI 48393-0365
®
—� /—
signature ofCand Holder
Date
ADDRESS SERVICE REQUESTED
August 5, 2011 PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
PO Box 1686
(JNSERT2n-«LetterCode), c(IMBSerialNumben) Greeley CO 80632-1686
IIrJrllrrrrllrrrrllrrrlrlrrrlLllrrlrJtrlLtLJrrllrrllrlJ
«FulINamen,
«Address In
(<Address2)) Account#: «INSERT2n,
(<City)) «State» <<ZipCode»-«ZipPlus4n Amount Due: «Insert3»
•
A. Company Demographics
Firm name:
Professional Finance Company, Inc. (PFC)
License #:
101356
Home office address:
Professional Finance Company, Inc. (PFC) 5754 W. 111h Street Suite 100, Greeley
CO 80634
Telephone #:
970-352-5000 or 800-864-4391
Branch office address:
110 In April 2004 PFC combined its two previous Colorado locations into one
centralized building located at Peakview Pointe, 5754 W. I1th Street, Suite 100,
Greeley CO 80634, which now provides maximum efficiency in all its operations
resulting in greater recoveries for our valued client partners.
PFC Has Been Providing Accounts Receivable
Management Services Since 1904
Telephone #:
970-352-5000 or 800-864-4391
0
Previous firm name & address (if applicable):
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list
of rights consumers have under state and federal law. Please find below important additional information for residents of the
• following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you
at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors
may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to
confirm your location or enforce ajudgment. For more information about debt collection activities, you may contact the
Federal Trade Commission at 1-877-FTC-Help or www.fte.gov. Nonprofit credit counseling services may be available in the
area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency if you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAIN.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
•NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL
BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be
submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
WISCONSIN 53707.
40
•
Telephone #: (970) 352-5000
lie pfc (800) 8644391
Professional Finance Company, Inc. 5754 West 11in St. Ste 100, Greeley, CO 806344809
Regarding your account with:
«Insert l»
Account #:
«INSERT2»
Amount Due:
<dnser13t>
PFC File #:
a1NSERT2»
* * * This is a demand for payment * * *
Your account has been assigned for collection.
Mail or bring your payment in full to our office!
If you pay or agree to pay the debt or any portion of the debt, the payment or agreement to pay may be construed as:
1) An acknowledgment of the debt by you; and
2) A waiver by you of any applicable statute of limitations set forth in NRSI 1,109 that otherwise precludes the collection of
the debt; and
If you do not understand or have questions concerning your legal rights or obligations related to the debt, you should seek
legal advice.
You are hereby advised:
Unless you notify this office within 30 days after receiving this notice that you dispute the validity of this debt or any
portion thereof, this office will assume this debt is valid. If you notify this office in writing within 30 days from receiving
this notice that you dispute the validity of this debt or any portion thereof, this office will obtain verification of the debt
or obtain a copy of a judgment and mail you a copy of such judgment or verification. If you request of this office in
writing within 30 days after receiving this notice this office will provide you with the name and address of the original
creditor, if different from the current creditor.
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that
purpose.
Our hours of operation are
Monday -Friday from 8:00am - 8:00pm and Saturday from 8:00am - 12:00pm Mountain Standard Time.
Lobby Hours: Monday -Friday from 8:00am - 5:00pm
See Reverse Side For Important Information
Pay on line at our website: pavpfc.com
OK W PFCI10100
'•*Detach Lower Portion And Return With Payment ••
Ms KWPFC110 Amount Number, 3 DIGIT SECURITY CODE (on back) k Dak
P.O. Box 930365 $
Wixom, MI 48393-0365 Card Holder Name Pon A.I
a /
ADDRESS SERVICE REQUESTED
Signature of Card Holder Dam
August 5. 2011 PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
1686
uLcuerCode» «IMBSeriall,umGreeley
Box
bem
Greeley CO
80632-1686
l�ullllrur�luu�lurlrlurllrllnlrrinll ulnlullnllull
«FulIName»
«AnnLine»
«Addressl»
«Address2» Account #: «INSERT2»
«City» «State» «ZipCode»-«ZipPlus4» Amount Due: «Insert3»
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list of
rights consumers have under state and federal law. Please find below important additional information for residents of the
• following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you at
work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors may
not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to confirm
your location or enforce a judgment. For more information about debt collection activities, you may contact the Federal Trade
Commission at 1-877-FTC-Help or www.ftc.gov. Nonprofit credit counseling services may be available in the area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency of you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAIN.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
NOTICE OF IMPORTANT RIGHTS:
isYOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL BE
VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted
to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
W ISCONSIN 53707.
0
KWPFCIIO
P.O. Box 930365
Wixom, MI 48393-0365
• ADDRESS SERVICE REQUESTED
August 5, 2011
«INSERT2»-oLelterCodea <dMBSerialNumben>
«FuIlName»
<<AnnLine»
«Address 1»
aAddress2»
aCity» <<State)> oZipCoden-<rZipPlus4u
Account #: a1NSERT2>>
Amount Due: ,dnser13»
4 pfc
Professional
Telephone #: (970) 352-5000
(800)864-4391
Finance Company, Inc.
PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
PO Box 1686
Greeley CO 80632-1686
lllrlrlllrlrllrrrlllrrrlrlrlrlll�llrlrrlrrlllr�lrlullu�lrrrl
=i AccountNumber+3 DIGIT SECURITY CODE(.n beck) Exp Dum
,r
® Card H.Idar Neme
Pmt Am,
Regarding your account with: ulnsertl>)
Account #: aINSERT2x, Telephone #: (970) 352-5000 AN
Due: ulnsert3n /� pfc(800)864-4391
PFC File #: <INSERT2>> Professional Finance Company, Inc.
Dear «FuIlName»,
It is important that you contact our office for payment arrangements on your file. If you cannot pay in full, we can be Flexible
and willing to make arrangements with you to see that your obligation gets paid.
isWe have several payment options available to you for your convenience. We offer automatic withdrawals from a savings or
checking account and voluntary payroll deductions upon employer approval. Additionally, we can take checks over the
telephone. These options are of no cost and offer you convenience and security of knowing your obligations are being met.
We urge you to contact our office at once to set up payment arrangements on your file. Thank you.
Sincerely,
Unit Manager
This communication is an attempt to collect a debt by a debt collector.
Any information obtained will be used for that purpose.
Our hours of operation are
Monday -Friday from 8:00am — 8:00pm and Saturday from 8:00am — 12:00pm Mountain Standard Time.
Lobby Hours: Monday -Friday from 8:00am — 5:00pm
See Reverse Side For Important Information
•
TKWPFCI10020
Pay on line at our website: paypfc.com
Professional Finance Company ♦ 5754 West I Iih St. Ste 100, Greeley, CO 80634-4809 ♦ (970) 352-5000 ♦ (800) 864-4391
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list
of rights consumers have under state and federal law. Please find below important additional information for residents of the
• following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you
at work if they know or have reason to know that you may not receive personal calls at work. For the most pan, collectors
may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to
confirm your location or enforce ajudgment. For more information about debt collection activities, you may contact the
Federal Trade Commission at 1-877-FTC-Help or www.ftc.gov. Nonprofit credit counseling services may be available in the
area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency of you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAIN.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
•NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL
BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be
submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
WISCONSIN 53707.
KWPFCI10
P.O. Box 930365
Wixom, M148393-0365
• ADDRESS SERVICE REQUESTED
August 5, 2011
eINSERTD>-<(LeuerCodeu <<IMBSerialNumbeD)
<FullNameu
<<AttnLinc)>
(<Address I n
r<Address2>)
(<City>) (<State)) <<ZipCode,)-<QipPlus4»
Your File #: oINSERT2>>
Amount Due: (dnserO)»
Re: - olnscrtl»
Amount Due: alnsert3»
PFC File #: <<INSERT2>>
Dear oFullNameo,
4 pfc
Professional
Telephone #: (970) 352-5000
(800) 864-4391
Finance Company, Inc.
PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
PO Box 1686
Greeley CO 80632-1686
IIIt�t�lltltlltttJltttltltttlltllululnllululullttllttd
I Account Number- 3 DIGIT SECURITY CODE(.. back) UPD e
,
® CudHolder Name
***Detach Upper Ponion And Rcrrm With Payment -
Pnn Ara
Telephone #: (970) 352-5000
/� pfc (800) 864-4391
Professional Finance Company, Inc.
• Our office entered into a payment agreement with you in good faith. You have failed to keep this agreement and we have not
heard from you. Please contact our office immediately.
Sincerely,
Unit Manager
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that
purpose.
Our hours of operation are
Monday -Friday from 8:00am — 8:00pm and Saturday from 8:00am — 12:00pm Mountain Standard Time.
Lobby Hours: Monday -Friday from 8:00am — 5:00pm
•
TKWPFCI 10027
See Reverse Side For Important Information
Pay on line at our website: pavufc.com
professional Finance Company ♦ 5754 West I Itb St. Ste 100, Greeley, CO 80634-4809 ♦ (970) 352-5000♦ (800) 864-4391
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list
of rights consumers have under state and federal law. Please find below important additional information for residents of the
• following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you
at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors
may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to
confirm your location or enforce ajudgment. For more information about debt collection activities, you may contact the
Federal Trade Commission at 1-877-FTC-Help or www.fte.gov. Nonprofit credit counseling services may be available in the
area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency of you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAIN.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
•NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL
BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be
submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
WISCONSIN 53707.
L_J
KWPFCIIO
P.O. Box 930365
Wixom, MI 48393-0365
• ADDRESS SERVICE REQUESTED
August 5, 2011
aINSERT2>)-<<LctterCode>> <dMBSerialNumber,>
r�
U
oFullNam n)
aAttnLine>)
<<Addressb»
aAddress2S,
«City)> «State» <<ZipCode))-<(ZipPlus4»
Your File #: eDNSERT2o
Amount Due: alnsert3»
7P, pfc
Professional
Telephone #: (970) 352-5000
(800) 8644391
Finance Company, Inc.
PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
PO Box 1686
Greeley CO 80632-1686
rrltllrlr111rfrrllrldrlrrrlLllrrltJrrlllrLtLtllrrllrrr
—1 Account Numbtt- 3 DIGIT SECURITY CODE (on back)
E,P Da¢
$
Card Holder Name
Pon AmI
If
Si,.. of Cab holder
Dam
—Detach Lower Portion and Return with Payment —
Re: olnsertb> Telephone #: (970) 352-5000
Amount Due: alnsert3» ,_ Pf (800) 864-4391
PFC File #: aINSERT2» Professional Finance Company, Inc.
Dear <<FullName>>,
Having a good credit record is important. This past due account is being reported to the credit reporting agencies. Please
send payment in full today.
Sincerely,
Unit Manager
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that
purpose.
Our hours of operation are
Monday -Friday from 8:00am - 8:00pm and Saturday from 8:00am - 12:00pm Mountain Standard Time.
Lobby Hours: Monday -Friday from 8:00am — 5:00pm
TKWPF'C 110029
See Reverse Side For Important Information
Pay on line at our website: Davofc.com
Professional Finance Company ♦ 5754 West I Ph St. Ste 100, Greeley, CO 80634-4809 ♦ (970) 352-5000 ♦ (800) 864-4391
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list
of rights consumers have under state and federal law. Please find below important additional information for residents of the
• following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you
at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors
may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to
confirm your location or enforce ajudgment. For more information about debt collection activities, you may contact the
Federal Trade Commission at 1-877-FTC-Help or www.ftc.gov. Nonprofit credit counseling services may be available in the
area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency of you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAIN.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
•NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL
BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be
submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
WISCONSIN 53707.
0
^`— KWPFCIIO
P.O. Box 930365
Wixom, M148393-0365
• ADDRESS SERVICE REQUESTED
August 5, 2011
(dNSERT2»-uLetterCode)) a IMBScrialNumbero
uFullNameo
aAttnLine»
oAddress b»
oAddress2»
oCity» oState» oZipCode»-oZipPlus4o
Your File #: ONSER32u
Amount Due: alnsen3a
4 pfc
Professional
Telephone k (970) 352-5000
(800)864-4391
Finance Company, Inc.
PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
PO Box 1686
Greeley CO 80632-1686
lltrlrllttttllttttlltttltlttrlltllttlrtlttllttltt�ttllttllrttl
—1 Account Number- 3 DIGn SECORITY CODE (on teck)
Ea, War
$
jim—bi Card Holder Name
Pont And
Signature of Card Holder
Dore
**Detach Upper Portion And Return With Payment —
Re: «Insert l» Telephone #: (970) 352-5000
Amount Due: oInsert3» I P f� (800) 864-4391
PFC File #: aINSERT2»
Professional Finance Company, Inc.
Dear uFullName»,
• * * * Please contact our office by
aInsert4»
Sincerely,
Unit Manager
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that
purpose.
Our hours of operation are
Monday -Friday from 8:00am - 8:00pm and Saturday from 8:00am - 12:00pm Mountain Standard Time.
Lobby Hours: Monday -Friday from 8:00am — 5:00pm
See Reverse Side For Important Information
TKWPFCI 10034
Pay on line at our website: paypfc.com
• Professional Finance Company ♦ 5754 West I Id' St. Ste 100, Greeley, CO 80634-4809 ♦ (970) 352-5000 ♦ (800) 864-4391
•
Im
Organization is ® Corporation 1-1 Partnership 1-i Self -Proprietor
Date firm was founded:
1904
Current manager's name & length of service with firm:
Mary Hall hired October 1971, 40 years of service.
List other names and addresses firm may be known by:
N/A
Indicate all Liability Insurance & Bonds:
(Specify amount and type of coverage and name of company insured through)
• Coverage
Business Liability and Medical Expenses
Business Liability and Personal / Advertising
Injury
Aggregate Limits / Products -Completed
Operations
General Aggregate
Errors and Omissions
Workers Comp Bodily Injury by Accident
Workers Comp Bodily Injury by Disease
Workers Comp Bodily Injury
0
Liabilitv amounts
$2,000,000
$2,000,000
$4,000,000
$4,000,000
$2,000,000/per claim
$100,000 / per accident
$100,000 / per employee
$500,000 / policy limit
Has your firm or any of the principals been subject to legal actions regarding collection
activities within the last three years? If so, explain:
In 2006 PFC was sued by a consumer in Illinois who had made frivolous, groundless
and false allegations against PFC. By agreement of both parties, and our attorneys,
the case was dismissed by the consumer.
Has your firm been audited by any governmental agency within the last three years? If
so, explain:
No.
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list
of rights consumers have under state and federal law. Please find below important additional information for residents of the
following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you
at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors
may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to
confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the
Federal Trade Commission at 1-877-FTC-Help or www.ftc.gov. Nonprofit credit counseling services may be available in the
area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency of you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAIN.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL
BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be
submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
WISCONSIN 53707.
0
µ^' KWPFC110
P.O. Box 930365
Wixom, MI 48393-0365
• ADDRESS SERVICE REQUESTED
August 5, 2011
(JNSERTDraLetterCoden (<IMBSerialNumbera
pfc
Professional
Telephone #: (970) 352-5000
(800)864-4391
Finance Company, Inc.
PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
PO Box 1686
Greeley CO 80632-1686
Il11 lr 11 1111 11 1111 111111 rl 1111111111 l rr 111 11 11 l rr 1.111 a llull
r<FuIINamen
((AttnLinen
(<Address I n
(<Address2a /
(<City>) u8lalen«ZlpCoden-«ZlpPlus4U iAecoum Number+3 DIGIT SECURITY CODE (an buck) Exp Dam
Card Holder Name Pon Amt
Your File # uINSERT2n - � / /
Amount Due: olnsert3n SiVamm ofCwd Holder Date
Re: alnsertl»
Amount Due: <dnsert3»
PFC File #: aINSERT2»
•"Detach Upper Portion And Return With Payment..'
Telephone #: (970) 352-5000
pfc (800) 864-4391
Professional Finance Company, Inc.
Dear (FullName)),
• You promised to pay this account in full. Send payment now to avoid further collection activity.
Sincerely,
Unit Manager
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that
purpose.
Our hours of operation are
Monday -Friday from 8:00am - 8:00pm and Saturday from 8:00am - 12:00pm Mountain Standard Time.
Lobby Hours: Monday -Friday from 8:00s m — 5:00pm
See Reverse Side For Important Information
TKWPFC110036
• Pay on line at our website: paypfc.com
Professional Finance Company ♦ 5754 West I I th St. Ste 100, Greeley, CO 80634-4809 ♦ (970) 352-5000♦ (800) 864-4391
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list
of rights consumers have under state and federal law. Please find below important additional information for residents of the
• following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you
at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors
may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to
confirm your location or enforce ajudgment. For more information about debt collection activities, you may contact the
Federal Trade Commission at 1-877-FTC-Help or www.ftc.gov. Nonprofit credit counseling services may be available in the
area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency of you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAIN.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
.NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL
BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be
submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
WISCONSIN 53707.
11
KWPFCII0
P.O. Box 930365
Wixom, MI 48393-0365
• ADDRESS SERVICE REQUESTED
August 5, 2011
aINSERT2))-<(LetterCode)> tdMBSerialNumbem
Telephone #: (970) 352-5000
I� Pfc (800) 864 4391
Professional Finance Company, Inc.
PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
PO Box 1686
Greeley CO 80632-1686
ILJPubttlhtttllttJJtttIltlLththtllttltJttll�tlhttl
((FullName))
t(AttnLine))
<(Address h>
<(Address2o /
UCity))((State)>((ZlpCode>)-<tZ1pPlus4» 1=lAccoum Number +3 DIGIT SECURITY Mck) $ Den,
Cerd Ilolder Nome Pont Amt
Your File #: aINSERT2» � / /
Amount Due: Mnsert3s, slsnmum ofCe<d Romer Don,
Re: <dnscrtl»
Amount Due: «Insert3»
PFC File #: o1NSERT2o
. Dear aFullName»,
•"Detach Upper Portion And Return With Payment***
Telephone #: (970) 352-5000
�_ Pfc (800)864-4391
Professional Finance Company, Inc.
The Credit Reporting agency inquired about your collection account. As soon as you pay in full, we will notify the credit
bureau these collections have been paid.
Sincerely,
Unit Manager
This communication is an attempt to collect a debt by a debt collector. Any information obtained will be used for that
purpose.
Our hours of operation are
Monday -Friday from 8:00am - 8:00pm and Saturday from 8:00am - 12:00pm Mountain Standard Time.
Lobby Hours: Monday -Friday from 8:00am - 5:00pm
See Reverse Side For Important Information
TK W PFCI 10039
• Pay on line at our website: pavofc.com
Professional Finance Company ♦ 5754 West I I" St. Ste 100, Greeley, CO 80634-4809-♦ (970) 352-5000 ♦ (800) 864-4391
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list
of rights consumers have under state and federal law. Please find below important additional information for residents of the
• following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you
at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors
may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to
confirm your location or enforce ajudgment. For more information about debt collection activities, you may contact the
Federal Trade Commission at 1-877-FTC-Help or www.ftc.gov. Nonprofit credit counseling services may be available in the
area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency of you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAI N.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
•NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL
BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be
submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
WISCONSIN 53707.
0
rF� KWPFCIIO
P.O. Box 930365
Wixom, MI 48393-0365
• ADDRESS SERVICE REQUESTED
August 5, 2011
«INSERT2»-<<Le1terCode» <<IMBSerialNumben>
•
<<FulINamea
aAttdrLine>>
uAddressl»
<<Address2»
<<Citya «State» <<ZipCode»-« ZipPlus4»
Your File #: «INSERT2»
Amount Due: <<Insert3>>
Re: <<Insertl»
Amount Due: ulnsert3»
PFC File #: JNSERT2»
Dear <<FullName>>,
ESTIMADO <<FULLNAME>),
Telephone #: (970) 352-5000
0_ Pfc (800) 864-4391
Professional Finance Company, Inc.
PLEASE MAIL ALL CORRESPONDANCE TO:
PROFESSIONAL FINANCE COMPANY
PO Box 1686
Greeley CO 80632-1686
IIt11111ttttllltrtllttJJ,tJIJLJttLJItllttl,tll,tlLltl
� Account Number- 3 DIGIT SECURITY CODE (on back) Exp Date
'L P
® Card Holder Name
***Dctach Upper Portion And Remm With Payment***
Pon Arm
Telephone 4: (970) 352-5000
IE Pfc (600)864-4391
Professional Finance Company, Inc.
FAVOR DE COMUNICARSE A NUESTRA OFICINA EN LA FECHA INDICADA
aINSERT4>>
NUESTRA OFICINA ESTA ABIERTO LUNES A VIERNES 8:00 AM A 5:00 PM.
SINCERAMENTE,
UNIT MANAGER
ESTA COMUNICACION ES UN INTENTO DE COLECTAR UNA DEUDA DE UN COLLECTOR DE DEUDAS.
CUALQUIER INFORMACION QUE SE OBTENGA SE USARA PARA ESE PROPOSITO.
TK W PFC110041
Nuestra horas de operacion son de
Lunes a Viernes de 8:00am — 8:00pm y Sabado de 8:00am — 12:00pm tiempo de la Montana.
Floras de Vestibuto: Lunes-Viernes de 8:00am — 5:00pm
See Reverse Side For Important Information
Pay on line at our website: paypfe.com
Professional Finance Company * 5754 West I In' St. Ste 100, Greeley, CO 80634-4809 ♦ (970) 352-5000 ext. 306 * (800) 864-4391
We are required under certain state laws to notify consumers of the following rights. This list does not contain a complete list
of rights consumers have under state and federal law. Please find below important additional information for residents of the
• following states:
As of the date of this letter, you owe the amount indicated under the amount due on the front side of this notice. Because of
interest, late charges and other charges that may vary from day to day the amount due on the day you pay the balance may be
greater. If you would like current accurate information concerning your balance please call 1 800-864-4391.
California Residents:
The state Rosenthal Fair Debt Collection Practices Act and the Federal Fair Debt Collection Practices Act require that, except
under unusual circumstances, collectors may not contact you before 8 a.m. or after 9 p.m. They may not harass you by using
threats of violence or arrest or by using obscene language. Collectors may not use false or misleading statements or call you
at work if they know or have reason to know that you may not receive personal calls at work. For the most part, collectors
may not tell another person, other than your attorney or spouse, about your debt. Collectors may contact another person to
confirm your location or enforce a judgment. For more information about debt collection activities, you may contact the
Federal Trade Commission at 1-877-FTC-Help or www.ftc.gov. Nonprofit credit counseling services may be available in the
area.
As required by law, you are hereby notified that a negative credit report reflecting on your credit record may be submitted to a
credit reporting agency of you fail to fulfill the terms of your credit obligations.
Colorado Residents:
FOR INFORMATION ABOUT THE COLORADO FAIR DEBT COLLECTION PRACTICES ACT, SEE
W W W.AGO.STATE.CO.US/CADC/CADCMAIN.CFM
A consumer has the right to request in writing that a debt collector or collection agency cease further communication with the
consumer. A written request to cease communication will not prohibit the debt collector or collection agency from taking any
other action authorized by law to collect the debt.
Massachusetts Residents:
•NOTICE OF IMPORTANT RIGHTS:
YOU HAVE THE RIGHT TO MAKE A WRITTEN OR ORAL REQUEST THAT TELEPHONE CALLS REGARDING
YOUR DEBT NOT BE MADE TO YOU AT YOUR PLACE OF EMPLOYMENT. ANY SUCH ORAL REQUEST WILL
BE VALID FOR ONLY TEN DAYS UNLESS YOU PROVIDE WRITTEN CONFIRMATION OF THE REQUEST
POSTMARKED OR DELIVERED WITHIN SEVEN DAYS OF SUCH REQUEST. YOU MAY TERMINATE THIS
REQUEST BY WRITING TO THE DEBT COLLECTOR.
Minnesota Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE MINNESOTA DEPARTMENT OF COMMERCE
North Carolina Residents:
NC Permit No. 4504
Tennessee Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE COLLECTION SERVICE BOARD, STATE DEPARTMENT OF
COMMERCE AND INSURANCE.
Utah Residents:
As required by Utah law, you are hereby notified that a negative credit report reflecting on your credit record may be
submitted to a credit reporting agency if you fail to fulfill the terms of your credit obligations.
Wisconsin Residents:
THIS COLLECTION AGENCY IS LICENSED BY THE DIVISION OF BANKING, P.O. BOX 7876, MADISON,
WISCONSIN 53707.
0
SAMPLE CLIENT
Client Number PROFESSIONAL FINANCE COMPANY, INC.
C P.O. Box 1686
Statistical Report Greeley, CO 80632
�4'o ing together to resolve debt' This report is designed to give ourselves and our clients an honest 970-352-5000 or 800-8644391
and up to date appraisal of the results we have achieved. Remember as
explained under the inventory report accounts flow in and out of suspended
10/11/2010 status and the numbers are changing constantly. Please call if you have questions.
2003-02
1
185.60
0.00
41
1
185.60
0.00
0
0
0.00
0.00
0.00
0.00
2003-03
40
5,954.63
0.00
227
6
1,360.30
2,360.35
16
18
2,233.98
39.64
947.33
40.14
2003-04
6
1,623.23
157.89
183
0
0.00
1,524.02
5
1
99.20
93.89
451.34
29.62
2003-05
51
9,295.76
8.85
244
12
2,650.22
2,490.53
20
19
4,111.61
26.79
983.69
39.50
2003-06
131
29,648.60
7.51
234
24
4,830.53
11,683.88
53
54
13,041.07
39.41
4,264.75
36.50
2003-08
45
6,915.07
94.77
236
4
570.70
2,372.24
18
23
3,972.13
34.31
801.52
33.79
2003-09
140
27,924.40
5.73
254
28
6,111.60
8,892.12
48
64
12,920.68
31.84
3,303.32
37.15
2003-10
80
14,185.13
41.29
249
9
1,037.77
7,854.55
33
38
5,225.61
55.37
2,874.86
36.60
2003-12
212
58,213.80
13.56
249
42
10,028.92
25,643.31
80
90
22,466.69
44.05
9,147.40
35.67
2004-02
266
73,326.40
34.39
231
46
10,142.47
26,903.80
99
121
35,597.11
36,69
11,519.11
42.82
2004-03
82
17,417.27
140.48
265
13
3,710.80
7,596.60
30
39
5,795.83
43.62
3,090.49
40.68
2004-04
18
6,445.44
171.69
291
0
0.00
4,133.84
10
8
2,311.60
64.14
1,305.82
31.59
2QQA-05
97
30,763.15
13.46
267
14
2,950.37
16,147.41
46
37
11,546.87
52.49
6,019.48
37.28
7
182
51,968.44
33.07
283
27
10,199.26
13,167.49
55
100
27,769.80
25.34
4,862.55
36.93
2004-09
93
22,878.06
52.29
281
11
1,823.87
11,466.36
29
53
9,520.40
50.12
4,688.75
40.89
2004-10
190
44,392.67
24.68
255
21
7,001.37
19,223.10
80
89
17,542.93
43.30
6,151.14
32.00
2004-11
19
9,266.85
323.74
196
2
765.80
1,179.58
7
10
7,321.47
12.73
306.70
26.00
2004-12
214
69,082.41
1.43
262
26
9,943.76
30,859.80
90
98
26,409.85
44.67
12,282.39
39.80
2005-01
52
8,689.01
236.20
291
8
1,963.38
3,079.94
22
22
3,645.79
35.45
962.78
31.26
2005-02
225
61,860.43
4.28
268
35
8,926.82
23,107.05
87
103
29,167.95
37.35
8,886.05
38.46
2005-03
65
16,992.52
136.71
281
6
1,496.88
7,941.55
27
32
7,166.78
46.74
3,247.59
40.89
2005-04
181
50,417.84
17.94
275
30
7,607.45
18,712.80
64
87
23,736.81
37.12
6,709.76
35.86
2005-05
56
29,713.87
119.82
268
6
841.18
10,631.65
20
30
18,185.64
35.78
4,277.42
40.23
2005-07
209
67,690.69
20.47
292
29
13,630.19
19,412.03
80
100
33,097.58
28.68
7,405.66
38.15
2005-08
298
99,331.34
24.85
269
36
7,357.79
37,247.50
110
152
54,144.41
37.50
13,874.55
37.25
2005-09
172
91,012.18
80.67
233
32
25,585.12
25,090.13
54
86
40.299.45
27.57
9,325.09
37.17
2005-10
213
108,543.93
43.78
265
17
9,845A7
28,072.35
67
129
66,249.81
25.86
10,588.96
37.72
2005-11
127
63,741.41
83.38
243
17
25,751.96
14,903.45
59
51
22,836.00
23.38
5,721.71
38.39
2005-12
78
38,342.65
73.36
261
16
11,305.60
8,103.65
26
36
18,933.34
21.13
3,257.71
40.20
Page:1
'q SAMPLE CLIENT
#� Client Number PROFESSIONAL FINANCE COMPANY, INC.
III 141111l 1 P.O. Box 1686
Statistical Reoort Greeley, CO 80632
wo cLkin g together to resolve debt" This report is designed to give ourselves and our clients an honest 970-352-5000 or 800-864-4391
and up to date appraisal of the results we have achieved. Remember as
explained under the inventory report accounts flow in and out of suspended
10/11/2010 status and the numbers are changing constantly. Please call if you have questions.
2006-01
1
1,753.60
3,257.71
86
0
0.00
1,753.60
1
0
0.00
100.00
507.17
28.92
2006-02
240
84,536.09
2.11
274
30
15,127.91
29,428.46
83
127
39,910.88
34.81
10,708.54
36.39
2006-03
173
66,138.37
61.90
277
25
15,470.62
24,527.28
62
86
25,941.33
37.08
11,154.68
45.48
2006-04
225
106,073.50
49.58
277
23
14,934.20
27,621.16
80
122
63,272.39
26.04
10,658.25
38.59
2006-05
113
45,126.70
94.32
254
16
12,160.98
8,824.56
40
57
23,510.66
19.56
3,416.81
38.72
2006-06
193
68,366.03
17.70
255
20
7,343.01
26,874.85
72
101
34,056.97
39.31
8,497.80
31.62
2006-07
145
45.082.00
58.61
290
17
2,657.95
16,260.88
58
70
26,124.56
36.07
5,234.54
32.19
2006-08
116
73,713.72
45.13
254
16
12,455.06
20,520.48
36
64
37,664.33
27.84
6,307.86
30.74
2006-09
191
76,782.68
33.03
248
24
8,904.28
28,543.15
61
106
39,079.13
37.17
9,418.21
33.00
2006-10
238
90,617.99
39.57
265
24
15,892.63
41,209.73
99
115
32,300.06
45.48
14,075.82
34.16
2006-11
108
49,957.09
130.33
267
15
9,272.13
21,430.73
57
36
18,671.38
42.90
7,622.94
35.57
2006-12
111
59,092.44
68,68
248
13
11,521,05
25,560.20
39
59
21,666.19
43.25
9,234.86
36.13
147
78,563.52
62.82
266
13
7,028.77
23,401.79
60
74
47,869.76
29.79
6,756.15
28.87
41
2
250
102,404.16
27.02
250
29
11,227.85
31,152.35
97
124
60,005.76
30.42
11,458.74
36.78
2007-03
197
103,360.96
58.17
233
24
14,352.97
33,933.05
77
96
54,590.72
32.83
10,870.36
32.03
2007-04
227
106,552.75
47.89
240
20
13,245.24
31,955.32
85
122
61,263.95
29.99
9,943.61
31.12
2007-05
154
84,348.75
64.57
247
17
12,500.74
20,085.78
57
80
51,762.23
23.81
5,788.89
28.82
2007-06
48
28,745.35
120.60
266
6
1,916.87
8,802.05
17
25
18,026.43
30.62
2,917.60
33.15
2007-07
284
152,954.17
10.27
261
32
24,267.92
35,710.72
78
174
92,101.19
23.35
12,587.43
35.25
2007-08
113
56,949.65
111.39
264
6
1,470.48
17,654.08
44
63
37,517.75
31.00
5,853,72
33.16
2007-09
379
192,102.78
15.45
269
37
14,553.77
55,391.13
117
225
120,921.71
28.83
17,882.54
32.28
2007-10
114
88,945.65
156.86
247
11
7,557.89
18,654.59
39
64
61,892.12
20.97
7,250.35
38.87
2007-11
356
171.413.70
20.37
251
28
17,935.43
38,308.06
113
215
115,159.35
22.35
13,784.45
35.98
2007-12
218
91,687.37
63.23
244
21
13,145.80
19,833.68
59
138
58,707.89
21.63
6,330.49
31.92
2008-01
195
84,346.71
32.46
247
19
5,881.24
32,105.87
69
107
46.037.37
38.06
9,207.00
28.68
2008-02
120
71,308.61
76.72
288
13
7,779.00
20,656.07
44
63
40,419.83
28.97
6,740.60
32.63
2008-03
280
130,852.64
24.07
264
28
10,113.44
32,234.17
85
167
84,923.72
24.63
10,339.56
32.08
2008-04
186
79,637.90
55.59
235
22
7,189.60
23,633.94
61
103
48,810.34
29.68
8,201.93
34.70
2008-05
235
111,552.71
34.90
256
11
3,130.60
18,370.92
70
154
90,051.19
16.47
5,778.28
31.45
6
131
36,580.47
44.11
242
10
3,710.98
12,254.98
44
77
20,614.51
33.50
3,864.45
31.53
7
131
53,163.13
29.50
250
14
10,048.72
22,597.94
45
72
19,939.47
42,51
7,095.02
31.40
2008-08
227
94,008.95
31.26
233
21
9,795.17
33,632.75
65
141
50,577.68
35.78
11,613.90
34.53
2008-09
247
84,806.20
47.02
240
20
11,028.89
23,592.19
72
155
50,136.40
27.82
8,008.31
33.94
Page: 2
SAMPLE CLIENT
Client Number PROFESSIONAL FINANCE COMPANY, INC.
P P.O. Box 1686
Statistical Reoort Greeley, CO 80632
king together to resolve debt " This report is designed to give ourselves and our clients an honest 970-352-5000 or 800-864-4391
• and up to date appraisal of the results we have achieved. Remember as
explained under the inventory report accounts flow in and out of suspended
10/11/2010 status and the numbers are changing constantly. Please call if you have questions.
2008-10
268
73,807.78
29.88
240
25
7,511.65
23,588.55
77
166
42,707.40
31.96
7,895.89
33.47
2008-11
205
62,199.33
38.52
234
20
8,797.44
17,284.56
55
130
36,115.89
27.79
5,782.43
33.45
2008-12
188
70,308.88
30.76
237
13
6,601.18
23,954.52
58
117
39,169.58
34.07
8,359.21
34.90
2009-01
225
59,942.42
37.15
248
19
4,878,28
20,210.64
73
133
34,853.50
33.72
6,660.10
32.95
2009-02
103
40,197.40
64.66
236
10
3,870.50
6,695.76
22
71
29,631.14
16.66
2,300.04
34.35
2009-03
133
64,373.19
17.29
240
10
5,771.63
13,312.59
32
91
45,286.02
20.68
4,813.35
36.16
2009-04
284
79,340.47
16.95
238
32
8,596.19
26,685.96
74
178
43,774.34
33.63
8,261.58
30.96
2009-05
203
52,661.03
40.70
240
15
3,936.50
12,296.78
54
134
36,427.75
23.35
3,811.14
30.99
2009-06
190
79,212.18
20.06
247
17
6,034.63
20,436.06
46
127
52,546.55
25.80
7,032.55
34,41
2009-07
176
62,961.87
39.96
240
17
7,998.78
10,072.89
36
123
44,890.20
16.00
3,477.69
34.53
2009-08
211
94,361.93
16.48
242
24
15,414.81
20,801.23
49
138
58,133.92
22.04
6,475.25
31.13
2009-09
399
113,162.06
16.23
222
23
6,549.18
33,431.39
89
287
73,180.17
29.54
10,408.66
31.13
0
296
90,061,15
35.16
211
19
6,617.76
18,663.34
60
217
64,780.05
20.72
5,054.50
27.08
a2
1
349
84,728.81
14.48
213
26
7,174.44
20,974.57
69
254
56,578.50
24.75
6,293.24
30.00
2009-12
249
70,924.76
25.27
223
12
3,526.39
18,545.02
67
170
47,743.76
26.15
5,587.92
30.13
2010-01
345
97,498.84
16.20
222
39
6,973.04
19,616.80
59
247
70,335.33
20.12
5,164.84
26.33
2010-02
253
60,488.94
20.41
217
18
2,208.59
13,958.81
55
180
44,321.54
23.08
3,776.27
27.05
2010-03
278
65,275.79
13.58
214
16
2,789.82
14,253.10
60
202
46,949.24
21.84
3,913.73
27.46
2010-04
291
56,103.75
13.45
227
9
2,277.09
8,008.21
53
229
45,570.05
14.27
2,027,93
25.32
2010-05
126
30,881.99
16.09
239
7
888.57
5,709.13
16
103
24,284.29
18.49
1,467.27
25.70
2010-06
229
54,112.90
6.41
229
7
1,728.23
6,170.41
26
196
45,993.46
11,40
1,575.98
25.54
2010-07
367
84,846.63
4.29
226
8
1,449.45
10,108.02
37
322
73,189.16
11.91
2,552.86
25.26
2010-08
319
75,479.33
8.00
213
4
472.78
6,128.27
27
288
68,781.28
8.12
1,542.81
25.18
2010-09
257
62,385.91
6.00
218
4
1,042.28
1,937.62
13
240
59,406.01
3.11
485.18
25.04
2010-10
62
20,446.90
7.83
252
0
0.00
0.00
0
62
20,446.90
0.00
0.00
0.00
Page:3
• B. Collection Policies. Techniques and Practices
Explain the firm's collection policy, techniques, and practices
(include account size accepted, civil suit policy, etc.):
This section will outline the collection program we are proposing for City of Fort
Collins. These are the same steps we have taken to provide City of Fort Collins with
outstanding recoveries over the past 17 years that we have partnered with the City
of Fort Collins, while ensuring full compliance with all state and federal laws
governing collections.
Our philosophy toward collections is to recover the maximum amount of money in
the shortest period of time while always representing our clients in an ethical and
professional manner. This is accomplished primarily through the use of
professionally trained, experienced telephone collectors. Our emphasis is on direct
two-way communication with the debtor and prompt, continuous follow up. We
supplement our telephone efforts with a variety of effective written notices.
The objective of all contact is to negotiate payment in full. In our first contact we
assess the debtor's financial position to determine the feasibility of an immediate
payoff. For debtors that are unable to pay the debt in full, we establish temporary
payment arrangements that vary in length and amount.
• All payment arrangements are reviewed at least quarterly and the debtor's
circumstances and ability to pay are re-evaluated for the purpose of obtaining
payment in full. If this is still not possible, then a new payment arrangement is
negotiated, preferably with larger payment amounts.
Once a payment arrangement is established, the file is automatically scheduled for
review on the day following the due date. If payment is not received, telephone
contact with the debtor is immediately resumed.
Our collectors are trained to be effective listeners. Listening is essential to gather the
information needed to evaluate the debtor's situation that will enable us to
determine the best course of action to ensure swift payment of the debt.
Another important factor in resolving the debt quickly is the collector's ability to
gain the confidence of the debtors. Treating them with dignity and respect facilitates
this. Debtors soon learn that it is in their best interest to pay their bills. This
philosophy is vital to the success of our company.
Basic Approach
PFC will locate, contact and obtain payment in full or negotiate a firm payment
arrangement with the debtor. During the collection process, if we determine the
borrower has moved or the address is no longer viable, we will begin the skip
tracing process.
•
pfc
Professional Finance Company, Inc.
OCT 13, 2010 CLIENT NUMBER CLIENT NAME OCT 13, 2010 PROFESSIONAL FINANCE COMPANY, INC. PAGE 1
Client Name
ATTN: Contact
Client Address
Client City, State, Zip
ACCT NO
DEBTOR NAME
LISTED
CANCELLED LAST
ACTIVITY
COLLTNS
BAL
DUE
SIF REMARKS
DATE
AMOUNT
OR SUSPEND AMT
DATE
TO DATE
-004
AVERY,
CLM
02/17/10
557.00
25.00
08/10/10
25.00
532.00
partial
payment
-002
BARR,
LY_
05/04/10
599.00
599.00
05/17/10
bankrupt
-001
BELL,
OM_
02/17/10
54.40
09/27/10
54.40
efforts
continuing
_002
CLAY,
IA-
09/28/10
110.00
110.00
10/12/10
returnd,
cl's request
-001
HESS,
DR_
06/01/10
23.58
23.58
10/01/10
23.58
paid in
full(1 payment)
-003
PARK,
YA-
01/26/10
870.00
05/24/10
870.00
legal action initiated
_002
TATE,
MA_
12/27/09
533.60
06/04/10
533.60
legal -
judgment
-011
SMITH,
GE-
02/22/10
145.00
25.00
05/11/10
25.00
120.00
partial
payment
-021
JONES,
SA_
05/17/10
344.10
08/22/10
344.10
legal -
judgment
-010
TOTH,
BJ_
02/10/10
67.09
67.09
03/07/10
67.09
paid in
full(1 payment)
• -034
PORTER,BRIIIIIIIIII�
06/22/10
117.50
25.00
08/16/10
25.00
92.50
partial
payment
-001
GIES,
JO_
09/05/10
89.00
89.00
10/10/10
89.00
paid in
full(1 payment)
_065
SCOTT,
SE_
01/08/10
246.04
25.00
05/21/10
25.00
221.04
partial
payment
-054
SIMS,
AN-
07/27/10
103.00
103.00
09/14/10
103.00
paid in
full(1 payment)
_040
WOODS,
HA_
07/17/10
98.22
98.22
10/05/10
98.22
paid in
full(1 payment)
-007
KIM, DI_
07/11/10
379.80
75.00
09/09/10
75.00
304.80
partial
payment
-023
LUCAS,
BO_
08/19/10
107.20
50.00
10/12/10
50.00
57.20
partial
payment
-020
MARKS,
ROM
06/10/10
213.00
25.00
08/16/10
25.00
188.00
partial
payment
-060
PLOTT,
PA_
06/18/10
76.14
25.00
08/10/10
25.00
51.14
partial
payment
-003
UTAN,
LY_
06/06/10
500.00
100.00
07/20/10
100.00
400.00
partial
payment
Total Inventory report from 12/01/2009 to 10/13/2010
BEGIN AMT CNCELD OR SUSP COLLCTD TO DATE SETTLED BALANCE DUE
ACCOUNTS 20 5233.67 709.00 755.89 0.00 4477.78
An exclusive collection report from Professional Finance Company, Inc.
working together to resolve debt
•
C
L
pfc
Professional Finance Company, Inc.
PROFESSIONAL FINANCE COMPANY, INC.
PO BOX 168.6
GREELEY, CO 80632
PHONE (970) 352-5000 (800) 864-4391
ABC MEDICAL CENTER 45064
HOSPITAL
ADDRESS 1
CITY, STATE ZIP
SUMMARY OF COLLECTIONS
FOR PERIOD ENDING 07/29/11
Amount
Amount
Amount
Amount
New
Paid
Paid To
Due
Due
Debtor
Date
------------------------------------------------------------------------------------------------
Description
Code
Agency
You
Agency
You
Balance
07/05/11
ALFORD, SA-
33
100.00
19.00
81.00
6547.00
XXXX5730
07/28/11
BLACKMAN, CO_
34
240.00
45.60
194.40
2555.75
XXXX6885
07/21/11
BLANTON, BA-
34
50.00
9.50
40.50
37.93
XXXX1811
07/13/11
BROWN, JU_
34
120.00
22.80
97.20
326.04
XXXX6198
07/21/11
CAIN, HA_
33
100.00
19.00
81.00
788.61
XXXX1563
07/22/11
CALL, TR M
34.
120.00
22.80
97.20
761.72
XXXX9917
07/06/11
CHAMBERLAIN, DA_
34
75.00
14.25
60.75
201.74
XXXX2005
07/08/11
CHESER, KIM
34
101.00
19.19
81.81
92.90
XXXX1438
07/27/11
CHESSER, RA_
30
448.00
85.12.
362.88
IN FULL
XXXX7791
07/20/11
CONTRYMAN, ST-
33
69.54
17.01
72.53
164.26
XXXX5307
07/28/11
COOPER, SA._
34
135.00
2.5.65
109.35
11.51
XXXX5829
07/08/11
DEGLMAN, LE_
34
42.34
8.04
34.30
41.28
XXXX2360
----------------------------------------------------------------------------
TOTAL COLLECTIONS: 1620_88
1620.88
307.96
1312.92
OUR CHECK ENCLOSED FOR: 1312.92
30 - PAID IN
FULL
40 -
BAD CHECK
31 - FINAL PAYMENT
41 -
CORRECTION
32 - PAID IN
FULL LEGAL
61 -
PAID ON ACCOUNT
33 - PARTIAL
PAYMENT LEGAL
63 -
COMMISSION ON
PAID DIRECT
34 - PARTIAL
PAYMENT
64 -
INTEREST
35 - SETTLED
IN FULL
65 -
SERVICE CHARGE/CHECK
BUREAU
Acknowledgement of Accounts
12345 06/02/2011
CLIENT ACKNOWLEDGEMENT DATE PAGE
A
DATE
LAST
G
AMOUNT
INTEREST/
GROSS
OUR ACCOUNT NO.
DEBTOR NAME
LISTED
ACTIVITY
E
LISTED
CHECK FEE
AMOUNT
THANK YOU F
R PLACING YOUR ACCOUNr
WITH US.
FOR BEST
RESULTS
WE
ASK
THAT YOU DO
NOT SEND ANY MORE STATEMENTS
AND YOU
REFER
ALL INQUIIES
TO US. PLEASE
REMEMBER THAT ONCE
AN ACCO
NT HAS BEEN
ASSIGNED,
A
L
PAYMENTS WHETHER
MADE DIRECT TO Y
U OR TC
US, ARE
UBJ
CT TO OUR
REGULAR RATES.
WE APPRECIATE YO
R PATRO
AGE ! ! !
4D2734865
JOHNSON, ANDY
6/02/11
11/10
7
185.00
0.00
185.00
*******
76714
4B8659874
JONES, THOMAS
6/02/11
11/10
7
225.11
0.00
225.11
*****•
68793
4D9682095
SMITH, BETTY
6/02/11
12/10
6
175.23
0.00
175.23
*******
46582
4D856F877
TAYLOR, SCOTT
6/02/11
08/10
6
214.60
0.00
214.60
+ ► ►*►
24376
4B874G786
MORGAN, AMY
6/02/11
11/10
10
125.00
0.00
125.00
►+***
87695
4D233F889
CAMPBELL, MARK
6/02/11
08/10
6
140.77
0.00
140.77
+*+*
57090
4B3345377
JACKSON, HELEN
6/02/11
12/10
7
113.24
0.00
113.24
*******
45565
4D9934995
HOWARD, JOHN
6/02/11
11/10
7
76.34
0.00
76.34
*******
77678
4D8887676
FREEMAN, BRIAN
6/02/11
11/10
6
323.44
0.00
323.44
*******
93502
TOTAL ACCOUNTS LISTED
TOTAL AMOUNT LISTED
AVERAGE AGE
AVERAGE AMOUNT TOTAL TOTAL
INTEREST GROSS AMOUNT
MONTHS
w
pfc
Professional Finance Company, Inc.
5754 W. 11th Street, Suite 100, Greeley CO 80634
970.352.500 • 800.864.4391
0 The following represents our collection procedures:
Accounts assigned for collection are entered into our system within forty-eight (48)
hours, excluding accounts assigned electronically via modem. Those accounts are set
up immediately upon receipt. The day accounts are entered into our system, a notice
is generated out informing the debtor that the account has been assigned for
collection with a demand for payment in full. Whenever a residential or
employment telephone number is available, our dialer collectors try to contact the
debtor for the first fifteen (15) days after the first demand notice has been sent.
After this period the account is managed by one of our unit manager's (collectors),
the collector will attempt telephonic contact from this point forward. If the collector
is unable to reach the debtor, the file is set ahead one (1) day with plans to call at a
different time of the day. Our collectors will continue to call. all numbers available
until contact is made.
If the debtor refuses payment or payment arrangements, the collector will evaluate
their assets to determine whether or not to pursue payment through litigation.
PFC currently accepts all account sizes from the City of Fort Collins and will
continue to do so moving forward.
How are debtors contacted?
• The day accounts are entered into our system, a notice is generated out informing
the debtor that the account has been assigned for collection with a demand for
payment in full. Whenever a residential or employment telephone number is
available, our dialer collectors try to contact the debtor for the first fifteen (15) days
after the first demand notice has been sent. After this period the account is
managed by one of our unit manager's (collectors), the collector will attempt
telephonic contact from this point forward. If the collector is unable to reach the
debtor, the file is set ahead one (1) day with plans to call at a different time of the
day. Our collectors will continue to call all numbers available until contact is made.
How often are debtors contacted?
A minimum of 6-8 calls are made by the dialer units prior to being assigned to a unit
manager at which time a minimum of 3 notices are sent and 4-6 calls are made.
How are policies & procedures formulated and approved within your firm?
PFC has achieved certification through the Professional Practices Management
System (PPMS) program of the ACA International, the Association of Credit and
Collection Professionals, and was the eighteenth (18th) organization in the world to
achieve this certification out of over fifty-six hundred (5,600) members. This
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certification demonstrates PFC's commitment to achieve the highest level of
standards in the industry in the areas of compliance, ethics and internal operations.
Our Policies and Procedures manual was created out of this certification and is
proprietary information. Less than two percent (2%) of membership holds this
prestigious certification.
Policies and procedures are formulated using the Professional Practices
Management System (PPMS) through the ACA International, we strictly adhere to
and discuss each in our bi-weekly PPMS management meeting which includes the
heads from each department in our organization. The ultimate approval is given by
Mr. Michael V. Shoop the President and CEO.
Do you have a written, established mission and/or philosophy? If yes, please attach.
MISSION STATEMENT
We exist to help people resolve their financial obligations for the benefit of all
parties in a manner consistent with our core values of integrity, accountability and
professionalism.
VISION STATEMENT
0 In our second century...
0
TO OUR CLIENTS we will continue to be the industry leader by
embracing change, fostering creativity and innovation, delivering results that
exceed expectations, and providing world class service.
TO OUR EMPLOYEES we will continue to be the employer of choice by
providing an environment characterized by energy, enthusiasm and
empowerment through training, development and opportunity.
TO OUR COMMUNITY we will continue to be supportive through
philanthropy, involvement, leadership and caring.
Id
PFC Collection Staff Have An
Average Tenure With
PFC Of 6 Years.