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HomeMy WebLinkAbout132191 MOUNTAIN PARKING EQUIPMENT - CONTRACT - AGREEMENT MISC - MOUNTAIN PARKING EQUIPMENT/\ k MOUNTAIN PARKING EQUIPMENT Mountain Parking Equipment 2009 South Cherokee Street Deaver, Colorado 80223 Phone: (720) 259-4880 Fax: (720)904-5296 zoursa.rntnpark.com City of Fort Collins Parking Garages PREFERRED CUSTOMER SERVICE AGREEMENT (PCA) This PREFERRED CUSTOMER SERVICE AGREEMENT ("The Agreement') is made and entered into this I st Day of November, 201 1 by and between Mountain Parking Equipment, ("Mountain Parking") and City of Fort Collins (Customer"), covering all Equipment and/or Software ('the Equipment and Software") listed on attached Exhibit A — Equipment/Software List, and installed at City of Fort Collins Parking Garages, PO Box 580, Fort Collins, CO 80522, (`Service Address"). In Consideration of the annual sum of $41,124.00 payable Annually in advance, .Mountain Parking will provide the Preferred Customer Services listed below for the period from: November 01, 2011 to October 31, 2014 * This price is subject to adjustment for individual Hardware/Software added through agreement term. Equipment Service - Section 1: Agreement covers repair of malfunctions of the Equipment, including allparts and labor, during Mountain Parkings's regular business hours, 3:00AM to 4:30PM Monday through Friday (excluding holidays), including travel to and from the Service Address, and subject to the following Terns and Conditions: I. PREFERRED CUSTOMER PRIORITY— Preferred Customers receive top priority and are scheduled ahead of all other service work. 2. EXTENDED PREVENTATIVE MAINTENANCE— Preferred Customers receive monthly preventative cleaning maintanence as well as yearly refurbishment of major designated mechanisms. 3. EMERGENCY WORK DISCOUNT - If Customer requests service work to be performed outside of Mountain Parking's regular business hours, or requests work on the Equipment that is not covered under this Agreement, labor and travel charges will be invoiced at a 25% Discount from Mountain Parking's then applicable rate. Non -covered emergency overtime rates are applied as follows: Time & one-half rate outside of Mountain Parking Equipment's normal business hours of 3:00am to 4:30pm Monday through Friday excluding Mountain Parking Equipment scheduled holidays. For all emergency overtime calls after normal weekly business hours a 2 hour minimum charge is assessed. For all emergency overtime calls on weekends and Mountain Parking Equipment scheduled holidays a 4 hour minimum charge is assessed. 4. PARTS DISCOUNT - Customer will receive a 10% discount on any non -covered service parts or supplies for the Equipment installed at the Service Address. 5. CUSTOM ER TRAINING DISCOUNT — Customer will receive a 2501, discount for all system training mud software support offered by Mountain Parking during the term of this Agreement. 6 EQUIPMENT INSPECTION — Equipment will be inspected for proper operation, and worn parts will be replaced in the course of ,Mountain Parking's regular service work. 7. EXCHANGE PARTS —Certain component parts, including, but not limited to, circuit boards and control units, will be services( on an exchange basis to minimize equipment downtime. Loaner equipment for non -exchangeable components will be provided (when available) at no etrra cost. PREFERRED CUSTOMER SERVICE AGREEMENT 2 of 8. EQUIPMENT USE & MODIFICATION —Mountain Parking must approve any modifications or alterations of the Equipment by Customer, Customer's representative or other third party in advance (in writing), and the Equipment must be used only for the purpose it was intended by the manufacturer. 9. UNAUTHORIZED REPAIRS —Mountain Parking is not responsible for any repair work performed by non -Mountain Parking personnel without the express written consent of Mountain Parking. Any work required to correct unauthorized repairs will be invoiced at Mountain Parking's applicable labor rates. 10. AGE/EXCESSIVE USE — If in Mountain Parking's opinion, any piece of the Equipment will no longer perform satisfactorily due to condition, age, or excessive use, Mountain Parking will submit a cost estimate to overhaul or replace the unit. This work will be in addition to the cost of this Agreement. 11. EXCLUSIONS — • Detector loops (due to environmental and structural conditions beyond our control) • Consumable supplies including, but not limited to, gate arms and related hardware, ribbons, paper tapes, tickets, batteries, shear pins and installation and/or delivery of same • Malfunctions resulting from acts of God, collision, vandalism, misuse, electrical surges or power failure, improper installation of ribbons or paper tapes or the use of non -manufacturer approved supplies • Programming of equipment and computers due to rate changes, power outages, time and date changes, or data loss or corruption • Mainenance of Anti -Virus, Anti -Spam, Intemet Security, Customer Networks Sofhvare Support - Section [L Agreement covers support of the Software via telephone or e-mail, during Mountain Parking's regular business hours, 8:OOAM to 4:30PM Mountain time, Monday through Friday excluding Mountain Parking company holidays and any emergency related closings, and subject to the following Terms and Conditions: L UPDATES — Preferred Customer will receive all commercially released software updates applicable to their system at no additional cost. Updates are identified by an increase in the digit/s to the right of the last decimal in the model number of the Software. 2. UPGRADES — Preferred Customer will receive all commercially released software upgrades applicable to their system at no additional cost. Upgrades are identified by an increase in the digit/s between the decimals in the model number of the Software. Note: Systems with custom software may not be eligible for all updates or upgrades without additional software ntodications that would be in addition to the cost ofthis Agreement. 3. TECHNICAL SUPPORT —Technical experts will provide unlimited assistance to Preferred Customer with operational questions, troubleshooting and general how-to questions. Preferred Customer will provide Mountain Parking with a High Speed hnernet Gateway to The Software for testing the system. 4. PREFERRED CUSTOMER DISCOUNTS— If Preferred Customer requests telephone or e-mail support to be performed outside of Mountain Parking's regular business hours, or requests work that is not covered under. this Agreement including on -site or Internet training or support, charges for support will be invoiced at a 25% Discount from Mountain Parking's then applicable labor rates. 5. CONTINUING EDUCATION — Preferred Customers will receive e-mail invitations to Amano:.McGann's Web confereneing and real-time interactive software demonstration sessions upon request. 2012-02-27 - City of Fort Collins - PCSA PREFERRED CUSTOMER SERVICE AGREEMENT 3 of 6. EXCLUSIONS — We offer a variety of fee -based Professional Services that are not covered under this Agreement including: • Data recovery or data fixing • Report formatting System administration System auditing Support of non-standard credit card processing services Other product/system compatibility analysis Custom software engineering estimates Web -based interactive operational training Reprogramming of software due to rate or time changes, power outages, data loss or corruption Repair of malfunctions resulting from acts of God, vandalism, misuse, electrical power surges, or power failure, or improper installation Mainenance of Anti -Virus, Anti -Spam, Internet Security, Customer Networks General -Section IIL 'gwaNaZ—ro 49XC/---4S1� s- y-as I. RENEWAL AND CANCELLATION — Agreement will renew annually, subject to adjustments in fees and coverage Agreement may be cancelled by either party on written notice to the other party at least 30-days prior to the expiration of the then current term. No monies will be refunded in the event �of yca�ncellation. 2. DEFAULT —If Customer does not prepay the fees or charges due hereunder, Mountain Parking may discontinue services, or provide services on a cash -on -delivery per call basis. 3. NON -SOLICITATION - Preferred Customer agrees not to directly or indirectly, initiate or be engaged in any solicitation for employment of any employee of Mountain Parking for a period of two years after the termination of the Agreement. 4. HOLD HARMLESS — THE SOLE OBLIGATION OF MOUNTAIN PARKING UNDER THIS AGREEMENT IS TO MAKE NECESSARY REPAIR OF THE EQUIPMENT AND TO PROVIDE SUPPORT FOR THE SOFTWARE. CUSTOMER HEREBY AGREES THAT THERE ARE NO WARRANTIES, EXPRESS OR IMPLIED, WHICH WOULD IivIPOSE UPON MOUNTAIN PARKING ANY OTHER OBLIGATION OR LIABILITY. ibIOUNTAIN PARKING SHALL NOT BE RESPONSIBLE FOR INCIDENTAL OR CONSEQUENTIAL INJURY, DAMAGES OR LOSS OF REVENUE RESULTING FROM ,MALFUNCTIONS OF THE EQUIPMENT OR SOFTWARE COVERED UNDER THIS AGREEMENT OR THE SUPPORT SERVICES PROVIDED HEREUNDER. Agreed to and Accepted by: Agreed to and Accepted by: City ^of1Fort Colli{ns� iNlountain Parking Equipment by \/moo ` J O L0.—�JC►6 i` _ by I / .....1 "title ©12, �CTO�'L. r9 GR�?CJJRS'tNCs Title Vice President- Sales and Service y-Y2LSrc•`+ C�"T Date 2I 2q //?_ Date I t/I/2011 2012-02-27 - City of Fort Collins - PCSA EXHIBIT A Equipment List Mountain Parking Equipment 2009 South Cherokee Street Denver, Colorado 80223 Phone: (720) 259-4880 Fax: (720)904-5296 etrzpw.mtnparkeom MOUNTAIN PARKING EQUIPMENT Citil of Fort Collins City of Fort Collins Parking Garages CCPS LaPorte Main Entry Model Qty Description ETP-22SNW 1 Entry Station: Mag-Stripe Ticket Dispenser, LCD Message Display, (White) - DC3280MS 1 -: Card Reader Data Interface Module HID-M 1 HID MaxiProx Reader 3101 1 McGann Custom Firmware AGP-1711 1 Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White AGP-0134 1 Vehicle Detector, Single Channel -4NIT-1703 1 iParcProfessional Counts Signal Board 1/07000 1 iParcProfessional Intelligent 1/0 Lane Controllers (Supports 2 Adjacent Lanes) CCPS LaPorte Reversing Entry Model ON Description ETP-22SNW 1 Entry Station: Mag-Stripe Ticket Dispenser, LCD Message Display, (White) DCB280NIS 1 Card Reader Data Interface Module HID-M I HID D9axiProx Reader 3101 1 McGann Custom Firmware AGP-1711 1 Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White AGP-0134 1 Vehicle Detector, Single Channel MT-1703 1 iParcProfessional Counts Signal Board CCPS LaPorte Main Exit Model Oty Description AGP-5210/A789 1 Fee Computer, TCP/IP Online Credit Card Enabled (AmanoCharge) AGP-5610/A709 1 Mag-Stripe Ticket Reader & Validator w/ Ticket Vault AGP-5910/A705 1 Fee Display, Table or Wall/Pedestal Mounted AGP-6800/6737 1 Pay -In -Lane / Exit Pay Station, Cash & Credit Card Transactions (White) CJ 1 Crown Jewel Intercom DCB280NIS 1 Card Reader Data Interface Module HID-M 1 HID MaxiProx Reader 3101 1 McGann Custom Firmware AGP-1711 - 1 Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White AGP-0134 1 Vehicle Detector, Single Channel NIT-1703 1 iParcProfessional Counts Signal Board MPS -RCM 1 Remote Count Monitor I- 1/07000 1 iParcProfessional Intelligent 1/0 Lane Controllers (Supports 2 Adjacent Lanes) CCPS LaPorte Reversing Exit .. .. .. Model Qty Description " DCB2801v15 1 Card Reader Data Interface Module HID iM 1 HID MaxiProx Reader 3101 1 McGann Custom Firmware AGP-1711 I Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White AGP-0134 1 Vehicle Detector, Single Channel NrF-1703 1 iParcProfessional Counts Signal Board EXHIBIT A (CONT) CCPS Mason Main Entry Model O yt Description ETP-22SNW t Entry Station: Mag-Stripe Ticket Dispenser, LCD Message Display, (White) DCB280NIS 1 Card Reader Data Interface Module HID-M 1 HID MaxiProx Reader 3101 1 McGann Custom Firmware AGP-1711 1 Automatic Barrier Gate w/Molded Polyethylene Top Cover, White AGP-0134 1 Vehicle Detector, Single Channel MF-1703 1 ilarcPro/essional Counts Signal Board 1/07000 1 iParcProfessional Intelligent I/O lane Controllers (Supports 2 Adjacent Lanes) CCPS Mason Reversing Entry Model Oty Description ETP-22SNW 1 Entry Station: Nlag-Stripe'Ficket Dispenser, LCD Nlessage Display, (White) DCB280NIS 1 Card Reader Data Interface Module HID -NI 1 HID NIaxiPr0x Reader 3101 l McGann Custom Firmware AGP-1711 1 Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White AGP-0134 1 Vehicle Detector, Single Channel NIT-1703 1 Warcprofessional Counts Signal Board CCPS Mason Main Exit Model Qpt Description AGP-3210/A789 1 Fee Computer,TCP/ IP Online Credit Card Enabled(AmanoCharge) AGP-5610/A709 1 Mag-Stripe Ticket Reader & Validator w/ Ticket Vault AGP-5910/A705 1 Fee Displav,Table or Wall/ Pedestal Mounted AGP-6800/6737 1 Pay -In -Lane / Exit Pay Station, Cash & Credit Card'Fransactions (White) Ci 1 Crown Jewel Intercom DCB280NLS I Card Reader Data Interface Module HID -NI 1 HID NlaxiProx Reader 3101 1 McGann Custom Firmware AGP-1711 1 Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White AGP-0134 1 Vehicle Detector, Single Channel MT-1703 1 iParcProfessiunal Counts Signal Board I/07000 1 iParcProfessional Intelligent I/O Lane Controllers (Supports 2 Adjacent Lanes) CCPS Mason Reversing Exit Model Otyt Description DCB280N6S t Card Reader Data Interface Module HID -NI 1 HID MaxiPros Reader 3101 1 McGann Custom Firmware AGP-1711 1 Automatic Barrier Gate w/ Nlolded Polyethylene Top Cover, White AGP-0134 1 Vehicle Detector, Single Channel MF-1703 1 iparcProfissional Counts Signal Boar([ O"CPS Main Entry Model ON Description ETP-22SNW 1 Entry Station: Mag-Stripe Ticket Dispenser, LCD Nlessage Display, (White) DCB280N[S I Card Reader Data Interface Nodule HID -NI 1 HID NlaxiProx Reader 3101 1 McGann Custom Firmware AGP-1711 I Automatic Barrier Gate w/ Molded Polyethylene'Fop Cover, White AGP-0134 1 Vehicle Detector, Single Channel NIT-1703 I iParcProfessional Counts Signal Board I/07000 1 tParcProf s; ionnl Intelligent 1/0 Lane Controllers (Supports 2 Adjacent Lanes) NIOUNTAIN PARKING EQUIPMENT OTPS Main Left Exit Model AGP-5210/A789 AGP-5610/A709 AGP-5910/A705 DCB280MS HID-M 3101 AGP-1711 AGP-0134 MT-1703 MPS -RCM OTPS Main Right Exit Model AGP-6800/6737 CJ DCB28OMS HID-M 3101 AGP-1711 AGP-0134 NIT-1703 OTPS Far Entry Model ETP-225NW DCB280MS HID-M 3101 AGP-1711 AGP-0134 MT-1703 1/07000 Front End System Model MPS1156PRO MPS125OLPRO MPS4252DPRO MPS435OLPRO MPS4057PRO MPS7150PRO MPS4752PRO MPS4748PRO MPS7050PRO MPS-U CLIENT 111-PRO-U CISP PC RTS4 FIRMW ARE T2 Interface AGP-0509/A558 AGP-9400/ A783 EXHIBIT A (CONT) Oyt Description I Fee Computer, TCP/IP Online Credit Card Enabled (AmanoCharge) I Mag-Stripe Ticket Reader & Validator w/ Ticket Vault 1 Fee Display, Table or Wall/Pedestal Mounted 1 Card Reader Data Interface Module I HID MaxiProx Reader 1 McGann Custom Firmware 1 Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White 1 Vehicle Detector, Single Channel I iPnrcProfessionnl Counts Signal Board 1 Remote Count Monitor Oty Description 1 Pay -In -Lane / Exit Pay Station, Cash & Credit Card Transactions (White) I Crown Jewel Intercom 1 Card Reader Data Interface Module 1 HID MaxiProx Reader I McGann Custom Firmware I Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White 1 Vehicle Detector, Single Channel 1 iPnrcProfessionnl Counts Signal Board Oty Description 1 Entry Station: Mag-Stripe Ticket Dispenser, LCD Message Display, (White) 1 Card Reader Data Interface Module 1 HID MaxiProx Reader 1 McGann Custom Firmware 1 Automatic Barrier Gate w/ Molded Polyethylene Top Cover, White 1 Vehicle Detector, Single Channel 1 iPnrcProfessionnl Counts Signal Board 7 Wanprofessional Intelligent 1/0 Lane Controllers (Supports 2 Adjacent Lanes) ON Description I McGann Professional Series Revenue Software I Professional Revenue License Pee I McGann Professional Debit Access Control 1 Professional Access License Fee I McGann Professional Accounts Receivable 2 McGann Professional Integrated Mapping Module I McGann Professional Shared Accounts Plus 1 McGann Professional Terminal/Software 1 McGann Professional Count/Monitor Software 1 Upgrade front 4.x to McGann Professional Level I Upgrade from 4.x to Professional Remote Report 2 CISP Compliant PC 2 Control Device blaster 4 Port RTS I McGann Custom Firmware Development I McGann and T2 Interface Packages 6 TC Converter (RS485 to 16232) w/ Power Supply 1 AwanoCharge Centralized Credit Card Transaction Software Module MOUNTAIN PARKING EQUIPMENT