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HomeMy WebLinkAboutRESPONSE - RFP - 7315 SAFE RIDE HOME TRANSIT SERVICESVEOIIA TRANSPORTATION • Safe Ride Home Transit Service A pilot fixed route operation providing service to and from the Old Town Area of Fort Collins. The service is to run four buses on two routes, two nights per week between the hours of 11:30pm- 2:30a m. 00 Q VEOl1A TRANSPORTATION • The critical link between any Veolia project and the deep corporate resources of Veolia is the Project's Vice -President. Brad will be the Vice -President to which all Colorado projects report. Brad's role will be to ensure that Veolia resources are made available whenever needed and to work with the local team to deliver our services as proposed. Brad has nine years of executive -level experience in the transportation industry —all with Veolia and Veolia-owned companies. Brad joined the Colorado Cab company as President in 2000, was promoted to Vice - President for Veolia in 2004 and to Senior Vice -President in 2007. He oversees taxi, paratransit and shuttle operations for Veolia in Colorado and the Kansas City area. Prior to joining Veolia, Brad had seven years of professional experience as a CFO and CPA, so his understanding of budgets and of the financial elements of a project is first-rate. Brad will make sure that the local team has the necessary resources to provide outstanding service that is satisfying to the City of Fort Collins. Ross Alexander, Area General Manage Veolia's Area Regional General Manager, Ross Alexander, will be responsible for • oversight and support of the SRHTS project team. He will be responsible for assisting you to ensure contractual compliance and client satisfaction. Ross will oversee the maintenance and administrative functions which will support the SRHTS. Ross has more than 15 years of experience in the transportation industry with more than 12 years of experience as the General Manager of Denver Yellow Cab and Mobility Plus, Denver Yellow Cab's wheelchair accessible fleet. He will be a strong management asset for the SRHTS team, and he will help to ensure that any required Veolia resources are available whenever needed. Veolia's Yellow Cab General Manager, David Mullin, will be responsible for the day-to-day Operations of the SRHTS project team. He will be responsible for assisting you to ensure schedule, service and equipment standards are rigorously met, and will ensure that any operational issues are addressed in a professional and timely fashion. David has 9 years of experience in the transportation industry, and currently manages our taxi, NEMT and paratransit operations throughout Northern Colorado. He has been certified by the Community Transportation Association of America to teach Passenger Service and Safety, and is both knowledgeable and experienced in accident and incident investigation, FTA drug testing, and the Americans with Disabilities Act. He • works with many businesses in organizations in Fort Collins including the 10 Q VEOIIA TRANSPORTATION • Chamber of Commerce, the Fort Collins Downtown Business Association, and the Responsible Alcohol Retailers. David has been managing our Dial -a -Ride contract for nearly 5 years, and consistently improves the provision of this service at every opportunity. Dial -a -Ride provides service that is safe, friendly, and enjoys on time percentages in excess of 98%. His strong ties to Northern Colorado communities and his extensive transportation experience will prove to be a great asset to the Safe Ride Home Transit Service. Human Resource Management Janet Garretson will be responsible for providing human resource management support for the project. She brings more than seventeen years of human resource management to the SRHTS project, and her areas of expertise include employee recruitment, driver applicant screening, and administration of drug testing programs, benefits administration, evaluation and disciplinary processes. Janet is committed to an environment of a fair and equitable setting through the creation of a fair and equitable employment setting. Vehicle Maintenance and Fleet Management • We recognize that the delivery of high -quality routine maintenance minimizes road calls, service interruptions and the need for more frequent and more costly heavy maintenance. For this reason, we are excited to introduce our Area Fleet Maintenance Manager, Paul Kusner. Paul's maintenance management career in public transportation spans almost 16 years and he is Master ASE Certified. Paul oversees vehicle maintenance and fleet management for Veolia in Colorado for the cities of Denver, Boulder. In this capacity, he is responsible for working with local maintenance personnel to ensure compliance with legal, contractual and corporate vehicle maintenance and servicing requirements. Prior to joining VTOD as Area Fleet Maintenance Manager Paul supervised Veolia's Denver RTD fleet maintenance for 4 years. In his role as Area Fleet Maintenance Manager, Paul will monitor maintenance performance, to conduct maintenance inspections and quality control audits. Environmental Management Based in Washington State, Craig assists local management personnel in the areas of environmental management and Veolia's corporate sustainability programs. He provides information, auditing services, training, communications, planning, and general oversight in areas of environmental compliance, sustainable development, and associated research. Craig will visit the Denver facility on an as -needed basis to conduct physical inspections of facilities and local adherence to environmental management requirements. He • will also examine documentation, review policies and procedures and assist with 11 Q VEOIIA TRANSPORTATION • training and technical support. Prior to taking on his role within Veolia's environmental management program, Craig served as a local Maintenance Director for our paratransit operation in King County, Washington, so he is extremely familiar with our maintenance practices and procedures. Craig holds a MBA degree, and he has a total of 21 years of professional maintenance and environmental management experience, so with Craig involved, the City can rest assured that the SRHTS program's vehicles, facilities and other assets will be maintained in a legally compliant, safe and environmentally responsible manner. Safety and Training Ken Hatch, National Director, Safety Ken is the National Director of Safety for Veolia's VTOD business unit. He is based in Scottsdale, Arizona. Ken will be responsible for working with the local team and particularly with the Safety and Training Manager to implement various corporate initiatives such as, the Operator Development Program (ODP) and Veolia's other safety and training programs. Ken will also assist with root cause analysis of accidents and workplace injuries, and will communicate safety - related lessons learned between the SRHTS team and the rest of the company so that all may benefit. Ken has 20 years of professional experience in the • transit industry and has served in virtually every level of management and supervision between the front line and the corporate office. This breadth of experience will make it possible for him to appreciate the challenges of operating a vehicle in revenue service and the ability to provide assistance which is practical and helpful. Ken will make sure that all operator training meets the hotel's and Veolia's rigorous standards. • 12 QVEOLIA TRANSPORTATION • • Financial _-)w aaiiiL, Veolia Transportation Services Inc. will fund all operating capital and start-up expense. Veolia Transportation a world leader in the operation of public and private transportation systems. Veolia Transportation in North America operates over 100 contracts in 22 states, and is the nation's largest private multi -modal passenger services company with annual revenues of $1 billion. As a publicly traded company, Veolia's financial statements are a matter of public record Dunn and Bradstreet Number: 78-438-0573. Our banking and auditing references are as follows: Veolia banks exclusively with Bank Veolia employs the auditing of America. services of Contact: Patricia Nevin, Officer and Senior Contact: Advisor David 1. Marquardt Global Client Services Ernst & Young LLP 231 South LaSalle Street Sears Tower Chicago, IL 60604 233 South Wacker Drive Telephone: 312-828-3865 Chicago, IL 60606 Veolia Transportation on Demand will operate and maintain the Safe Ride Home Transit Service from our Fort Collins facility, located at 4414 E. Harmony Rd. next to the Harmony Transfer Center in Fort Collins, Colorado. We consider our facility to be a strong asset to our proposal for the following reasons: 13 C)VEOLIA TRANSPORTATION 0 The facility features a maintenance shop, which includes all required diagnostic equipment and tools. The facility is already in place and fully operational, therefore reducing the need to invest in opening a suitable shop, keeping costs low for the project. The facility is within reasonable distance of the proposed routes 0 • 14 © VEOIIA TRANSPORTATION Fleet Manay�;I-icil-Z �rnnnca i \!�hirla CIPPf Four transit vehicles to be leased from the City of Fort Collins will be utilized. Two vehicles will be used for each route. Two existing transit vehicles currently leased from The City will serve as spare vehicles as needed. Maintenance will be performed at our Fort Collins Maintenance Facility at 4414 E. Harmony Rd. Drivers will be responsible for pre trip & post trip vehicle inspections. Drivers will also be responsible for daily cleaning duties. : The Veolia maintenance program includes; preventative maintenance, running repair, servicing and cleaning. In addition to the following description of maintenance and Preventative Maintenance (PM) activities, detailed PMI (Preventative Maintenance Inspection) criteria will be included in the Veolia Maintenance Plan to be developed by the local maintenance team • with support from Veolia's corporate maintenance personnel. : Vehicles receive corrective maintenance as a result of referrals from operators, road calls, audits, or deficiencies discovered during PMI's. Defects are prioritized, a repair order generated and the vehicle scheduled for repair. All repairs are recorded on the shop's vehicle status board. Our PMI Program references fluid replacement schedules. Veolia only uses fluids that meet vehicle specifications. We will use the RTA maintenance management software program to generate a weekly requisition report which automatically records re -order points based on historical data documenting usage and delivery time/schedules. Inventory management reports can improve maintenance efficiency. Veolia recognizes that it is important for us to maintain the quality of the appearance of the fleet. Major repairs to vehicle bodies will be scheduled immediately and no vehicle with significant body damage will be allowed in revenue service. Veolia performs and documents a formal body inspection (interior and exterior) every month. Based upon a review of daily • mileage readings and the number of elapsed miles 15 Q VEOIIA TRANSPORTATION • 11 since the previous PMI, inspections are initiated using the Veolia PM Inspection Checklist. A repair order is submitted for each PMI and included in the vehicle history record. The required repairs are scheduled based on their severity. PMIs are scheduled so the daily provision of service is not impacted. The PMI interval is based on 3,000 miles. This schedule will be continuously reviewed for changes according to the needs of the vehicles as components progress through various life cycles. The air conditioning system requires a standalone PMI schedule which will be created based on frequency. When necessary, Veolia Transportation will implement a special program to ensure all air conditioning systems are prepared for seasonal requirements. No contract vehicle will be placed in service with an inoperative HVAC system. Every measure will be taken to ensure that no vehicle in operation has a defective HVAC system. Veolia Transportation will carefully monitor the results of the maintenance program through the use of Quality Assurance Audits and local follow-up inspections. Furthermore, Veolia's Quality Control Technician will be available to coordinate with the City on announced and unannounced audits and inspections. 16 Q VEOIIA TRANSPORTATION • Operating Plan A. Operating P`-- 1. Personnel Hiring & gaining mplovr - At Veolia, we recognize that the quality of our drivers determines our success as a company, so we take hiring and screening very seriously. What follows is a discussion of the steps in our driver hiring and screening process. - All applicants are required to complete a written application, which details previous employment experience and education. Either the General Manager or Safety and Training Manager will screen all initial applicants. In order to pass the application screen, applicants must meet the minimum requirements for the position, provide employment • and training history and must permit Veolia to check references. - If the applicant has a CDL and/or prior public transit or paratransit driving experience, the General Manager or Safety and Training Manager will conduct a road test. The applicant is evaluated for driving skills, level of comfort behind the wheel and safe driving habits (e.g. using turn signals, driving cautiously, driving with both hands on the wheel, etc.). More than three minor violations or any major violation (such as excessive speed, failing to stop for a stop sign or running a red light) will result in a failed road test. n U - Qualified applicants will be scheduled for interviews with the General Manager and Safety and Training Manager. Interviews are behavior -based and are designed to assess the applicant's ability to problem -solve, the applicant's ability to speak and understand English and to confirm details provided in the applicant's application. Upon completion of the interview, each applicant is referred for a DOT physical examination and a pre -employment drug and alcohol test. - An important step in screening applicants is the pre -employment drug test. Veolia complies with all Federal Transit Administration regulations regarding drug and alcohol testing. - Veolia hires a third party firm to conduct criminal background checks. The check includes both federal and state 17 C)VEOLIA TRANSPORTATION • records for the previous ten year period. The processing time for these checks is 72 hours. - An applicant's Department of Motor Vehicles driving record is required at time of interview. Once contracted, the operator's DMV driving record is reviewed by in-house retrieval at least twice a year to ensure that the operator's operating license remains in compliance with the requirements set forth above. - All drivers begin their tenure with Veolia in a 180- day probationary status. This time is important because it gives us the opportunity to evaluate their performance, attendance and commitment to safety. During this period, drivers will be evaluated and other drivers will be subject to at least one performance appraisal before moving from probationary to permanent status. Even after the probationary period, all drivers for this project will be considered as "at -will" drivers, and as such, any serious violations of company policy are subject to disciplinary action, up to and including termination. There is probably no other area in this business that reflects the values of Veolia more than how much we invest in our drivers through training. On the surface, 49 that investment takes the shape of the training program all new Veolia drivers for the transit project will receive. However, it takes more than time in the classroom or on the road to make an effective training program. It also takes quality of curriculum and effectiveness of delivery. Veolia's training program has been designed to maximize the success rate of each trainee through innovative presentation of materials, classroom instruction, and participatory exercises as well as behind the wheel real -world instruction. Veolia's significant investment to create a new industry training standard through this program is proof of our commitment to deliver a world class safety organization to the City. Veolia expects its drivers to provide safe, courteous and professional service. The specific duties which Veolia expects its drivers to perform are summarized below. Safely operate assigned vehicle in all types of weather, traffic, and road conditions. Maintain a safe environment within the vehicle at all times. Adhere to assigned routes at all times, or pre -approved detours when a detour is warranted by construction or emergency situations. Operate in accordance with pre -developed time schedule. • Properly track and record ridership and fare collection data. W. Q VEOLIA TRANSPORTATION • Use a two-way radio, mobile data computer or comparable communication equipment to communicate with supervisors in accordance with company and contractual policies and procedures. Document all actions on vehicle manifest, trip sheets or within mobile data computer in accordance with company and contractual requirements. Perform pre -trip and post -trip inspections in accordance with company procedures and document any observed defects prior to beginning or ending service. Properly and thoroughly document any accidents or incidents which occur, whether or not there are injuries, vehicle damage or property damage. Announce all stops. Operate the wheelchair lift for all passengers who request to use it. Provide courteous and appropriate assistance to passengers, some of whom are seniors, people with disabilities and people with other special needs. Perform other related duties as directed. Veolia is committed to operating and maintaining our services in a manner that keeps our employees, passengers and the public at large safe. The foundation of this commitment is embodied in our comprehensive Safety Policies and • Procedures. These procedures are detailed in our corporate safety manual which is provided in the proposal appendices. What follows is a brief summary of the highlights of our safety program. - All employees receive training on safety -related topics, including potential exposure to and cleanup of bio-hazards, the use of personal protective equipment, accident, incident and environmental hazard reporting procedures and the steps to take if exposed to an environmental or biological hazard. - Veolia emphasizes the use of safe work habits, and we treat unsafe work habits as a matter of extreme importance. Employees are trained regarding the safe and appropriate ways to perform their duties. Employees who perform their duties in an unsafe manner are subject to disciplinary action, up to and including termination. - Veolia conducts regular safety meetings (typically once per month) at every location, and all employees are required to attend. These meetings afford the opportunity for employees to discuss and learn from any recent accidents or injuries and to provide refresher training on safety -related topics. Safety meetings also afford an excellent opportunity for recognizing employees who perform their duties in a safe manner. '00 Q VEOLIA TRANSPORTATION LJ Table of Contents Letterof Transmittal............................................................................ 3 Experience and Qualifications..............................................................6 ManagementTeam.............................................................................. 9 FinancialStability................................................................................ 13 • Proposed Facility....................................................................................13 • FleetManagement............................................................................... 14 Operating Plan and Procedures........................................................... 16 CostProposal....................................................................................... 20 2 Q VEOLIA TRANSPORTATION • employees who operate safely payments, which are given to year. Veolia provides recognition and rewards to Typically, these rewards take the form of cash employees who have operated safely the prior - Our goal is to prevent accidents. However, whenever an accident occurs, we take the accident investigation very seriously. When an employee is involved in an accident or incident, the Safety Manager is responsible for investigating the incident to determine preventability. Veolia follows a corporate mandated process to determine accident and circumstances of the accident are brought to the Safety and Training Manager for initial determination of preventability. The Safety and Training Manager will respond to the scene to lead the accident investigation for all serious incidents. Our Safety and Training Manager will make the determination according to National Safety Council Standards on Determining Preventability. The operator is then interviewed and questioned. Should the accident be deemed preventable, the operator is scheduled to undergo post accident training. The training is accident specific, in that it addresses the type of accident, along with basic defensive operator training. Post -accident training is documented, and corrective disciplinary actions are • taken, if warranted. Veolia adheres to the post accident drug testing requirements set forth by the FTA. CJ c C)VEOLIA TRANSPORTATION Veolia Cost Proposal Zafe Ride Home Transit Service (SRHTS) Full staffing of all management and support positions that have been proposed, including an attendant to assist passengers in the use of the service. Veolia is able to begin service on target date of February 3rd, 2012. Management and staff are experienced in the provision of late night weekend transportation in Old Town Fort Collins. Vehicles leased from the City of Fort Collins, in an amount as described in TransFort Addendum #4 This proposal assumes Veolia receiving vehicles in top mechanical order, and that for the duration of the 12 month contract, Veolia will provide preventative maintenance and timely replacements of fluids. Veolia would therefore request that leased vehicles have a warranty against major repairs, including drive train, and major replacement items, including tires for normal wear and tear, for the duration of the contract. This cost proposal is presented in a cost per revenue hour arrangement. The cost by hours of service format will allow for changes in service as the City deems necessary. • Cost - Service will be calculated and billed monthly, by revenue hour. For your convenience, we have included monthly and annual estimates. As proposed, routes will consist of 4 vehicles collectively operating for 13 revenue hours per day. We have based the cost for this service on our best pricing models and are pleased to offer the following rates: Type of Service Transit Cost Per Revenue Hour* $58.00 Estimated Monthly Expense* $6,534.67 Estimated Yearly Expense* $78,416.00 * The above rates will be subject to a fuel adjustment, which shall be based upon any substantial increases in the cost of diesel or unleaded fuel during the . term of this agreement. In the event the cost of diesel or unleaded fuel shall 21 Q VEOIIA TRANSPORTATION increase by more than $.25 per gallon over the current rates of $3.76 per gallon of diesel fuel and/or $3.04 per gallon for unleaded gasoline, which is based on the AAA Daily Fuel Gauge Report for the Colorado Region, the City of Fort Collins agrees to reimburse Veolia an additional $.25 per revenue hour for every $.25 increase in the cost of diesel or unleaded fuel. The fuel adjustment will only be added to the cost per revenue hour for vehicles using the specific fuel type. The fuel adjustment shall be based on the AAA Daily Fuel Gauge Report for the Colorado Region as of the first of every month for the term of this contact and the adjustment will apply to all trips operated in that month. • 0 C)VEOLIA TRANSPORTATION :Appendix Table of Contents • Tab 1 Acknowledgment of Addendums • Tab 2 Veolia Environnment Financial Statement • Tab 3 Veolia Transportation Substance Abuse Policy • Tab 4 References • Tab 5 Colorado PUC License Information • Tab 6 DOT Numbers for Veolia Transportation On Demand Subsidiaries • 26 Q VEOLIA TRANSPORTATION • This is to acknowledge that Veolia Transportation has received Addendums 1,2,3 and 4 that have been supplied in conjunction with this Request for Proposal. They are enclosed with this bid/quote. See following pages. 23 City of Financial Services Purchasing Division le Fort Collins 215 N. Mason St 2 IdFloor PO Box 580 Fort Collins. CO 8052522 970.221.6775 970.221.6707 Purchasing fcgov.com/purchasing ADDENDUM No. 1 SPECIFICATIONS AND CONTRACT DOCUMENTS Description of BID 7315: Safe Ride Home Transit Services Program OPENING DATE: 3:00 PM (Our Clock) January 6, 2012 To all prospective bidders under the specifications and contract documents described above, the following changes/additions are hereby made and detailed as follows: Exhibit 1 — Questions & Answers 1. What is the route total mileage for each route? Route 1 = 9.00. Route 2 = 8.97 2. How many stops per route configuration? • Route 1 = 37 stops. Route 2 = 33 3. What is the frequency? 15 min frequency each route. • 4. What is the year, make and model of each vehicle? What is the mileage for each vehicle? 2009 International 3200 4DRASAAL09HO42756 112016 miles diesel DT466 2009 International 3200 4DRASAAL29HO42757 108491 miles diesel DT466 2001 Ford E450 1FDXE45S3YHB99118 195776 miles unleaded 6.8LV10 2001 Ford E450 1 FDXE45S1YHB99117 198437 miles unleaded 6.8LV10 Please contact James B. O'Neill, FNIGP, CPPO, Buyer at (970) 221-6779 with any questions regarding this addendum. RECEIPT OF THIS ADDENDUM MUST BE ACKNOWLEDGED BY A WRITTEN STATEMENT ENCLOSED WITH THE BID/QUOTE STATING THAT THIS ADDENDUM HAS BEEN RECEIVED. Addendum 1 — 7315 Safe Ride Home Transit Services Page 1 of 1 City 0� Financial g Division ces Purchasing Division • Fort CollinsFort 8 N. Mason Floor PO Box 580 Collins, CO 052522 00�970.221.6775 970.221,6707 P u rc h a s i n g fcgov corn/purchasing • • ADDENDUM No. 2 SPECIFICATIONS AND CONTRACT DOCUMENTS Description of BID 7315: Safe Ride Home Transit Services Program OPENING DATE: 3:00 PM (Our Clock) January 6, 2012 To all prospective bidders under the specifications and contract documents described above, the following changes/additions are hereby made and detailed as follows: Interviews for selected firms will be held the morning of January 12, 2012. Please contact James B. O'Neill, FNIGP, CPPO, Buyer at (970) 221-6779 with any questions regarding this addendum. RECEIPT OF THIS ADDENDUM MUST STATEMENT ENCLOSED WITH THE ADDENDUM HAS BEEN RECEIVED. BE ACKNOWLEDGED BY A WRITTEN BID/QUOTE STATING THAT THIS Addendum 2 — 7315 Safe Ride Home Transit Services Page 1 of 1 Financial Services City of Purchasing Division Fort N. Mason 2 Floor PO Box 580 • Collins Fort Collins, CO 0522 For 8 970.221.6775 970.221.6707 Purchasingtl> lcgov.com/purchasing ADDENDUM No. 3 SPECIFICATIONS AND CONTRACT DOCUMENTS Description of BID 7315: Safe Ride Home Transit Services Program OPENING DATE: 3:00 PM (Our Clock) January 6, 2012 To all prospective bidders under the specifications and contract documents described above, the following changes/additions are hereby made and detailed as follows: Change is made to page 13 of the RFP under Fleet Services section, • From: o "Failure to turn in vehicle for inspection by requested time within 12 hours of original requested time" • To: • o "Failure to turn in vehicle for inspection by requested time within 24 hours of original requested time" U Please contact James B. O'Neill, FNIGP, CPPO, Buyer at (970) 221-6779 with any questions regarding this addendum. RECEIPT OF THIS ADDENDUM MUST STATEMENT ENCLOSED WITH THE ADDENDUM HAS BEEN RECEIVED. BE ACKNOWLEDGED BY A WRITTEN BID/QUOTE STATING THAT THIS Addendum 2 — 7315 Safe Ride Home Transit Services Page 1 of 1 City of • Fort Collins Purchasing ADDENDUM No. 4 SPECIFICATIONS AND CONTRACT DOCUMENTS Financial Services Purchasing Division 215 N. Mason St. 2ntl Floor PO Box 580 Fort Collins, CO 80522 970.221.6775 970.221.6707 fcgov.com/Purchasing Description of BID 7315: Safe Ride Home Transit Services Program OPENING DATE: 3:00 PM (Our Clock) January 6, 2012 To all prospective bidders under the specifications and contract documents described above, the following changes/additions are hereby made and detailed as follows. - Additional Question & Answer 1. What will the vehicle lease cost? Vehicle leases for all 4 vehicles will be $300 per year per vehicle (for $1200 total). • Please contact James B. O'Neill, FNIGP, CPPO. Buyer at (970) 221-6779 with any questions regarding this addendum. • RECEIPT OF THIS ADDENDUM MUST STATEMENT ENCLOSED WITH THE ADDENDUM HAS BEEN RECEIVED. BE ACKNOWLEDGED BY A WRITTEN BID/QUOTE STATING THAT THIS Addendum 2 - 7315 Safe Ride Home Transit Services Page 1 of 1 Q VEOIIA TRANSPORTATION Veolia Environnment Financial Statements We welcome anyone from the City of Fort Collins interested in reviewing Veolia Environnment's Financial Statements, access to the web address provided below: http:// www.veolia-finance.com/corporate-finance.html 0 24 C)VEOLIA TRANSPORTATION • • • January 6, 2012 Mr. James O'Neill City of Fort Collins Purchasing Division Director of Purchasing & Risk Management 215 N. Mason St, 2nd Floor Fort Collins, CO 80522 RE: Bid #7315 Safe Ride Home Transit Service Dear Mr. O'Neill: Veolia Transportation on Demand is looking forward to submitting this proposal for the operation of the Safe Ride Home Transit Service (SRHTS). Through our prior experience providing transportation in Old Town Fort Collins, our involvement in community organizations in Fort Collins and our extensive local experience with Dial -a -Ride and TransFort, and careful review of the above referenced bid, we fully understand the project and your goals for the Safe Ride Home Transit Service. The proposed route for the Green and Gold routes is approximately 9 miles for each leg, to and from Old Town Fort Collins. The estimated loop time of the bus plus loading and drop off will take approximately 1 hour per route. The Green and Gold Routes will run on Friday and Saturday nights, with hours of service from 11:30pm until 2:30am the following morning. In our proposal, you will read about the value Veolia intends to bring to the City of Fort Collins, and the patrons of Old Town Fort Collins. At Veolia, we are prepared to launch the SRHTS and are pleased by the opportunity to partner with the City of Fort Collins/Transfort. As a result, we are extremely pleased to offer a proposal which includes the following key components: 3 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • I. INTRODUCTION VEOLIA TRANSPORTATION is dedicated to providing safe, dependable transportation services to our passengers. We are also dedicated to providing a safe, drug and alcohol -free workplace for our employees. Drug and alcohol testing is mandated by the Federal Transit Administration (FTA) and the U.S. Department of Transportation (DOT) in 49 CFR Part 40, and Part 655, as amended. In addition, drugs are prohibited in the workplace by the "Drug - Free Workplace Act of 1988." The regulations implementing this Act are located in 20 CFR Part 29. VEOLIA TRANSPORTATION is required to comply with these regulations. The following policy and procedures will apply to you based upon the job functions you perform for VEOLIA TRANSPORTATION. This program became effective on January 1, 1995. II. POLICY ADOPTION The VEOLIA TRANSPORTATION Board of Directors has adopted this policy. Note: Additional requirements and/or disciplinary actions established under • VEOLIA TRANSPORTATION's own authority are entered in ITALICS. III. EMPLOYEE CATEGORIES SUBJECT TO TESTING Employees subject to the provisions of the anti -drug and alcohol misuse prevention program are all safety -sensitive classifications. Safety sensitive function means any of the following duties, when performed by employees of VEOLIA TRANSPORTATION or its contractors or sub -contractors: 1. Operating a revenue service vehicle, including when not in service; 2. Operating a non -revenue service vehicle, when required to be operated by a CDL holder; 3. Controlling dispatch or movement of a revenue service vehicle; 4. Maintaining (including repairs, overhaul and rebuilding) a revenue service vehicle or equipment used in revenue service; 5. Carrying a firearm for security purposes. A list of the job titles specifically considered to be safety sensitive is contained in Appendix A. Supervisors are subject to the provisions only if they perform, or may be called upon to perform a safety -sensitive function. • Revised 6/2006 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • Participation in the drug and alcohol testing program is a requirement of each safety sensitive employee, and therefore, is a condition of employment. IV. PROHIBITED BEHAVIOR The DOT prohibited drugs — marijuana, cocaine, opiates, amphetamines / methamphetamines, and PCP — are always illegal and employees are prohibited from consuming any of them at any time. In addition, under the Drug -Free Workplace Act, the unlawful manufacture, distribution, dispensing, possession, or use of a controlled substance in the workplace is prohibited at any time. Use of prescription drugs which may impair job performance or mental or motor function by an employee or any other person to whom this Policy applies while on company premises or in the course of conducting company business, including while subject to being on -call in a paid status, at lunch or on breaks, is strictly prohibited. Employees covered by this policy can be tested for prohibited drugs anytime while on duty. Safety sensitive employees may not use alcohol from any source while on duty, within four (4) hours prior to performing safety -sensitive duty, while subject to being on -call in a paid status, or within eight (8) hours following an accident requiring an alcohol test, unless the test was completed within eight hours. The possession or use of alcohol on company premises or while in the course of iconducting company business is strictly prohibited. Alcohol tests are conducted only just before, during, and just after the employee's performance of a safety -sensitive function. Covered employees are prohibited from reporting to or remaining on duty with an alcohol concentration of 0.02 or greater. V. NOTICE OF CONVICTIONS It is the policy of VEOLIA TRANSPORTATION that employees notify the company within 5 days of any criminal drug statute conviction for a felony or misdemeanor violation occurring in the workplace. Within 10 days of receiving notice that an employee has been convicted of a criminal drug offense in the workplace, VEOLIA TRANSPORTATION will provide written notice of the conviction to the federal government. Within 30 days, VEOLIA TRANSPORTATION will make a determination of action based upon the incident. Employees convicted of drug offenses will be subject to discipline up to and including termination. Revised 6/2006 2 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • Vl. EMPLOYEE SELF -REFERRAL INTO A SUBSTANCE ABUSE TREATMENT PROGRAM It is VEOLIA TRANSPORTATION's policy that a safety sensitive employee may refer himself or herself, prior to being notified of or otherwise subject to an upcoming substance abuse test, into a substance abuse program, by reporting his or her substance abuse problem to the Substance Abuse Program Administrator, their immediately supervisor, or department manager. The Substance Abuse Program Administrator will make a referral to the Substance Abuse Professional (SAP) and place the employee on unpaid Administrative Suspension. Once notice has been received from the SAP that the employee is ready to return to duty and has been compliant with the prescribed treatment plan, the employee will be required to take a Return to Duty test and be subject to Follow -Up testing as directed by the SAP. These tests will be administered under VEOLIA TRANSPORTATION's own authority. VII. CIRCUMSTANCES FOR TESTING A. Pre -Employment Following a conditional offer of employment, applicants for all safety -sensitive • positions will undergo urine drug testing as a condition of employment. Applicants will be notified of the testing requirement during the application process. A verified negative test result is required prior to performing any safety -sensitive functions and is a condition of employment. If the test is cancelled, the applicant must re -take the test and receive a verified negative test result prior to performing any safety -sensitive function and is a condition of employment. Applicants will be asked whether he/she has ever been refused employment because of a positive pre -employment drug test. Applicants will be required to provide the name and contact information for all DOT covered employers for the previous two years. Applicants are required to provide a consent statement permitting the previous DOT covered employers to release drug and alcohol test results to VEOLIA TRANSPORTATION. Applicants who have previously failed a drug or alcohol test will not be considered for employment until he/she provides proof of having successfully completed a referral, evaluation and treatment plan as described in 49 CFR Part 655.62, subpart G. Current employees transferring into safety -sensitive positions will not be allowed to perform safety sensitive duties until the employee undergoes a pre- employment drug test with a verified negative result. Additionally, any current employee returning to a safety sensitive position after a period of 90 days or • more, and who has been out of the random pool during this time, must undergo a Revised 6/2006 3 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • pre -employment drug test with a verified negative result before performing safety sensitive duties. B. Reasonable Suspicion A safety -sensitive employee shall be required to submit to a FTA reasonable suspicion drug and/or alcohol test when a supervisor or company official suspects the employee has used a prohibited drug or misused alcohol. The testing referral will be made by a trained supervisor or company official based upon specific, contemporaneous, and articulable observations concerning the appearance, behavior, speech, or body odor of the employee. It is VEOLIA TRANSPORTATION's policy that in any Reasonable Suspicion circumstance, the supervisor will transport the employee to an appropriate collection site facility and await the completion of the collection procedure. The Supervisor will then transport the employee back to VEOLIA TRANSPORTATION premises, where a spouse, family member, or other individual will be contacted to transport the employee to his/her home. In the event no such individual is available, VEOLIA TRANSPORTATION will transport the employee to his/her home. If the employee refuses to agree to be transported and attempts to operate his/her own vehicle, VEOLIA TRANSPORTATION will make appropriate efforts to discourage the employee from doing so, up to and including contacting local law enforcement officials. Any employee, failing to cooperate with the procedures described above, will be subject to disciplinary action up to and including termination of employment. It is the policy of VEOLIA TRANSPORTATION that any employee required to submit to a reasonable suspicion test may not perform safety sensitive duties pending the outcome of the drug and alcohol test. The employee will be placed on an Administrative Suspension pending the results of the drug tests. Employees placed on an Administrative Suspension must be in a position to be easily contacted by VEOLIA TRANSPORTATION once the results of the Substance Abuse Test are reported. Employees who cannot be easily contacted within a reasonable time period will be considered to have abandoned their job and are subject to termination. If the employee tests negative, he or she may return to work in their position and will be reimbursed for any regularly assigned work lost. C. Post -Accident (FTA) All safety -sensitive employees will be required to undergo FTA post -accident drug and alcohol tests if they are involved in an accident with a mass transit vehicle (regardless of whether or not the vehicle is in revenue service) that • results in a fatality. This includes all surviving safety -sensitive employees that Revised 6/2006 4 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • operated the vehicle and any other whose performance could have contributed to the accident. In addition, all safety -sensitive employees will be required to undergo FTA post - accident drug and alcohol tests if an accident results in injuries requiring immediate transportation to a medical treatment facility, or one or more of the vehicles involved incurs disabling damage. In a non -fatality situation, testing may be waived if the operator can be completely discounted as a contributing factor to the accident, based upon the information available at the time of the decision. All other covered employees whose performance could have contributed to the accident will also be required to undergo FTA post -accident drug and alcohol tests. Post -accident alcohol tests will be conducted as soon as possible following the accident. If the post -accident alcohol test is not completed within two hours of the accident, the company will file a report as to the reason why. If the post -accident alcohol test is not completed within eight hours of the accident, the company will cease attempts to obtain a specimen and update the two-hour report as to why. Post -accident drug tests will be conducted as soon as possible, but no longer than 32 hours following the accident. If VEOLIA TRANSPORTATION is unable to perform post -accident tests within • the required period of compliance, VEOLIA TRANSPORTATION will use the test results administered by Federal, State or local law enforcement personnel under its own authority, provided the results are obtained by VEOLIA TRANSPORTATION in conformance with the law. Any covered employee subject to post -accident testing who fails to remain readily available for such testing, including notifying the company of his or her location if he or she leaves the scene of the accident prior to submission to such test, will be deemed by the company to have refused to submit to the post - accident testing. Accident testing is stayed while the employee assists in resolution of the accident or receives medical attention following the accident. Any safety -sensitive employee involved in an accident must refrain from alcohol use for eight hours following the accident or until he/she undergoes a post - accident alcohol test. Any safety sensitive employee who leaves the scene of an accident without justifiable explanation prior to submission to drug and alcohol testing will be considered to have refused the test. It is VEOLIA TRANSPORTATION's policy that an employee may be placed on an Administrative Suspension at the discretion of the Company pending the results • of post -accident drug tests. Employees placed on an Administrative Suspension must be in a position to be easily contacted by VEOLIA TRANSPORTATION Revised 6/2006 5 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • once the results of the Substance Abuse Test are reported. Employees, who cannot be easily contacted, within a reasonable time period, will be considered to have abandoned their job and are subject to termination. 0 D. Random Employees in safety sensitive positions will be subjected to random, unannounced testing for drugs and alcohol. VEOLIA TRANSPORTATION will select employees for random drug and alcohol tests at the rates required by the FTA (currently 50% for drugs and 10% for alcohol, annually). The selection of safety -sensitive employees for random drug and alcohol testing will be made using a scientifically valid method that ensures each covered employee has an equal chance of selection each time selections are made. Management does not have any discretion as to who will be selected. The random tests will be unannounced and spread throughout the year, the random period, all days of the week, and all hours when safety sensitive functions are performed. Random drug tests may occur at any time the employee is on duty. Random alcohol tests will occur just before, during, or just after the employee performs safety -sensitive work. Employees are required to proceed immediately to the collection site upon notification of their random selection. E. Return to Duty and Follow -Up Testing In general, VEOLIA TRANSPORTATION has a "zero tolerance" policy. However, in the event that an employee who has previously violated the policy is allowed to return to work for any reason, he or she will be required to complete the return - to -duty process. This includes evaluation by a SAP, successful completion of the rehabilitation, treatment or education program outlined by the SAP, and obtaining a verified negative return -to -duty drug test and/or alcohol test under 0.02. In addition, upon return to work, the employee will be subject to follow-up testing for drugs and/or alcohol for a minimum period of 12 months to a maximum of five years. The minimum number of tests during the first 12 months is six. Although they are both unannounced, follow-up testing is apart and separate from random testing. The duration and frequency of testing will be designated by the SAP, but the actual follow-up testing dates will be decided by the employee's manager or supervisor. Under VEOLIA TRANSPORTATION authority, the requirements for return -to - duty and follow-up testing will apply to any employee who completes a self - referred substance abuse program. Revised 6/2006 6 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • F. Post Accident/Injury (VEOLIA TRANSPORTATION Policy) In addition to the FTA post -accident testing requirements, local operating policy may require post -accident drug and alcohol tests under the following circumstances: Work -Related Iniury/Illness A post -injury drug and alcohol test is required following any work -related injury requiring medical treatment by a medical provider. In addition, any employee who is responsible for causing (or contributing to the cause of) an occupational accident resulting in a Work -Related Injury/Illness to another employee must submit to a drug and alcohol test. Employees subject to company -required post -accident testing must remain readily available for such testing or may be deemed to have refused to undergo testing. An employee may be placed on an Administrative Suspension at the discretion of the Company pending the results of post-accidentlinjury drug tests. Employees placed on an Administrative Suspension must be in a position to be easily contacted by VEOLIA TRANSPORTATION once the results of the Substance Abuse Test are reported. Employees, who cannot be easily contacted, within a • reasonable time period, will be considered to have abandoned their job and are subject to termination. VIII. BEHAVIOR THAT CONSTITUTES A TEST REFUSAL Behavior that constitutes a test refusal includes the following: Failure to appear in a timely fashion for a drug or alcohol test (except for pre- employment); failure to remain until the drug or alcohol testing process is complete; failure to provide a breath specimen for an alcohol test; failure to provide a urine specimen for a drug test; failure to provide a sufficient specimen with no medical explanation in a drug or alcohol test; failure to undergo a medical evaluation as required by the Medical Review Officer or supervisor; failure to cooperate with any part of the testing process; failure to permit monitoring or observation in the case of a directly observed or monitored drug test collection; failure to take a second drug test as directed by the collector or supervisor; refusal to sign the certification at Step 2 of the Alcohol Testing Form; or leaving the scene of an accident without a valid reason before a drug and alcohol test has been conducted. In addition, the verification by the Medical Review Officer that an employee's drug test is adulterated or substituted is also considered refusal to test. • A refusal to test constitutes a violation of this policy and will be treated as a positive test result. Any employee who refuses to submit to any drug or alcohol test will be removed from safety sensitive work, provided educational materials, Revised 6/2006 7 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY and referred to a substance abuse professional. It is VEOLIA TRANSPORTATION's policy that refusal to submit to any drug or alcohol test will also result in termination of employment. IX. TESTING PROCEDURES All drug and alcohol testing will be conducted in accordance with 49 CFR Part 40, as amended, which ensures the protection of the employee and the integrity of the testing process. A copy of this document is available for your review from either the corporate or local Drug and Alcohol Program Administrator upon request. Following is a brief description of the drug and alcohol testing methodology. A. Drug Testing Methodology Testing for drugs will be conducted by urinalysis. 1. Initial Test: Initial testing will be performed on the primary sample using the EMIT Immunoassay technique. If the results are negative, no further testing will be required and a report will be provided to the Medical Review Officer (MRO). The MRO is responsible for evaluating, interpreting, and verifying laboratory test results and communicating them to VEOLIA . TRANSPORTATION. 2. Confirmation Test: Whenever a positive result is obtained on the initial test, confirmation testing will be automatically performed using the state- of-the-art Gas Chromatography/Mass Spectrometry (GC/MS). Results of confirmation testing will be sent to the Medical Review Officer (MRO). The laboratory also may conduct validity testing to determine if the specimen has been adulterated, tampered with, or diluted. If the MRO reports a "negative - dilute" test result with creatinine levels greater than or equal to 2mg/dL but equal to or less than 5 mg/dL, the employee will be required to take a second test immediately under direct observation with no advance notice. If the MRO reports a "negative -dilute" test result with creatinine levels greater than 5 mg/dL, the employee will be required to take a second test immediately (not observed) with no advance notice. Drug Testing Split Specimen: The urine specimen collected for FTA testing will be split and poured into two specimen bottles. This provides the employee or applicant with the option of having an analysis of the split sample performed at a second laboratory that meets the requirements of 49 CFR Part 40. The employee or applicant has 72 hours after being informed by the MRO of a verified positive, adulterated, or substituted test result to request a test of the split • sample. All requests for split specimen analysis will be processed by the MRO. Revised 6/2006 8 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY . It is VEOLIA TRANSPORTATION's policy that employees awaiting the result of a split specimen test following a verified positive, adulterated, or substituted test result may not perform safety sensitive duties pending the outcome of the split specimen test. The employee will be placed on an Administrative Suspension pending the result of the split specimen test. Employees placed on an Administrative Suspension must be in a position to be easily contacted by VEOLIA TRANSPORTATION once the result of the split specimen test is reported. Employees who cannot be easily contacted within a reasonable time period will be considered to have abandoned theirjob and are subject to termination. B. Alcohol Testing Methodology Testing for alcohol will be conducted by breath analysis. Alcohol tests will be performed by a breath alcohol technician (BAT) who is trained to proficiency in the operation of the Evidential Breath Testing device being used and in the alcohol testing procedures specified in the Federal regulations. 1. Initial Test: If the result of the initial test is an alcohol concentration of less than 0.02, no further testing is required and the test will be reported to VEOLIA TRANSPORTATION as a negative test. 2. Confirmation Test: If the result of the screening test is an alcohol • concentration of 0.02 or greater, a confirmation test will be performed. The confirmation test will be conducted at least 15 minutes, but not more than 30 minutes, after the completion of the initial test. This delay prevents any accumulation of alcohol in the mouth from leading to an artificially high reading. The employee is strongly advised not to eat, drink, belch, or put any object or substance into his or her mouth while awaiting the confirmation test. 3. If the initial test and the confirmation test results are not identical, the confirmation test is deemed to be the final result. X. CONSEQUENCES OF DRUG USE AND THE MISUSE OF ALCOHOL Any covered employee who has a verified positive drug test, an alcohol test result of 0.04 or above, or has refused to submit to a drug or alcohol test (including substitution or adulteration) will be immediately removed from his or her safety sensitive position, provided educational materials, and referred to a substance abuse professional. It is VEOLIA TRANSPORTATION's policy that positive drug or alcohol tests will also result in termination of employment. Any safety sensitive employee found to have an alcohol concentration of 0.02 or • greater but less than 0.04 will not perform, nor be permitted to perform, a safety - Revised 6/2006 9 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • sensitive function for at least 8 hours following administration of the breath alcohol test, or if the employee was re -tested, the result was less than 0.02. It is VEOLIA TRANSPORTATION's policy that testing positive for alcohol on a return -to -duty breath alcohol test will result in termination of employment. Xl. PRESCRIPTION AND OVER THE COUNTER MEDICATIONS It is VEOLIA TRANSPORTATION's policy that all safety sensitive employees must notify the Company when they are taking prescription or non-prescription medication that may interfere with their ability to perform work safely. Failure to do so will result in disciplinary action up to and including termination of employment. There is only one approved method of notification. Employees must use the Prescription / Non -Prescription notification form to inform the company of all medications used. Falsification of this form in any way is cause for immediate termination. Prescription / Non -Prescription forms must be completed by a Physician, Physician Assistant, Pharmacist, or Registered Nurse. Completed Prescription / Non -Prescription Notification forms must be turned in to the Substance Abuse • Program Administrator prior to the beginning of the shift, if the Substance Abuse Program Administrator is not available, forms must be turned in to the appropriate Department Manager, Senior Supervisor, or Foreman on duty. During normal business hours a determination can usually be made immediately as to whether an employee will be allowed to work. If an immediate determination cannot be made, a Medical Review Officer (MRO) will be notified and will make a determination as to an employee's ability to safely work. Employees will not be allowed to clock in until the Substance Abuse Program Administrator or the MRO has made a determination. All normal rules and regulations applying to Miss Outs, No Call No Shows, and Unauthorized Absences shall apply. Employees shall be allowed to use available PTO, EPTO, and vacation until they are cleared to return to work. All normal rules and regulations regarding the scheduling of PTO, EPTO, and vacation apply. XII. IDENTITY OF CONTACT PERSONS A. Corporate Drug and Alcohol Program Manager Drew Jones Vice President of Safety and Security • 2015 Spring Road, Suite 750 Oak Brook, IL 60523 Revised 6/2006 10 Q VEOLIA TRANSPORTATION • CJ The SRHTS is available to begin February, 2012. The projected hours of service are fifteen minute intervals between 11:30 pm to 2:30 am daily. The City of Fort Collins will be billed monthly, and costs will be calculated based on revenue hours. Veolia can be flexible to fit the City's needs. Veolia is proposing David Mullin for this project. David brings 9 years of experience in the Northern Colorado transportation industry. He has been successfully managing Dial -a -Ride services in Fort Collins for nearly 5 years, providing service that is above 98% on time. David also manages taxi services, NEMT service and our Old Town Shuttle. In support of David will be our Area General Manager Ross Alexander, further supported by Senior Vice President, Brad Whittle and the very best corporate staff in the industry. This team will provide ongoing assistance to David in the areas of operational support, Trapeze support, ADA compliance and service, community relations, HR management, facility and environmental management and vehicle maintenance. At Veolia, we recognize that our entire business rests on having clients and customers who appreciate the service we provide. We also understand that strong customer service does not just happen; it takes an ongoing investment in the recruitment and retention of the right employees and in high -quality training. Veolia is very selective in our hiring decisions, and we have the most comprehensive safety and training programs in the industry. Simply put, our work force is the best trained in the industry, and you will see this fact play out in virtually every area of our performance, including employee retention, system safety and customer satisfaction. Veolia recognizes the financial challenges posed by rising costs for fuel, labor and other service components. To this end, we have sought to develop the most fiscally conservative proposal possible. We look forward to working for you! Our proposal demonstrates our best efforts • in responding to your requirements and identifying your needs. 4 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • 800-225-8880 • B. Local Drug and Alcohol Program Administrator Name: Kali Rector Title: Human Resources Manager Address: 42210 6th Street West Lancaster, California 93534 Phone Number: (661) 722-2217 C. Alternate Drug and Alcohol Administrator Name: Quida Johnson Title: Safety and Training Manager Address: 42210 6th Street West Lancaster, California 93534 Phone Number: (661) 729-2201 D. Second Alternate Drug and Alcohol Administrator Name: Deeanna Tremberth Title: Safety and Training Supervisor Address: 42210 6th Street West Lancaster, California 93534 Phone Number: (661) 729-2228 Revised 6/2006 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • Appendix A — Safety Sensitive Employees L-1 • The following positions are considered to be safety sensitive: • Vehicle Operators • Dispatchers • Mechanics and other Maintenance Personnel Revised 6/2006 12 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY 0 Appendix B - Definitions Adulterated Specimen — A specimen that contains a substance that is not expected to be present in human urine, or contains a substance expected to be present but is at a concentration so high that it is not consistent with human urine. Alcohol Use — The drinking or swallowing of any beverage, liquid mixture or preparation (including any medication) containing alcohol. Breath Alcohol Technician — A person who instructs and assists employees in the alcohol testing process and operates an evidential breath testing device. Cancelled Test — A drug or alcohol test that has a problem identified that cannot be or has not been corrected, or which 49 CFR Part 40 otherwise requires to be cancelled. A cancelled test is neither a positive nor a negative test. Collector — A person who instructs and assists employees at a collection site, who receives and makes an initial inspection of the specimen provided by those employees, and who initiates and completes the Custody and Control form. • Dilute Specimen —A specimen with creatinine and specific gravity values that are lower than expected for human urine. Disabling Damage — Damage that precludes departure of a motor vehicle from the scene of the accident in its usual manner in daylight after simple repairs. 1) Inclusion: Damage to a motor vehicle, where the vehicle could have been driven, but would have been further damaged if so driven. 2) Exclusions: a. Damage that can be remedied temporarily at the scene of the accident without special parts or tools. b. Tire disablement without other damage even if no spare tire is available. c. Headlamp or tail light damage. d. Damage to turn signals, horn, or windshield wipers, which makes the vehicle inoperable. DOT — The U.S. Department of Transportation. Evidential Breath Testing (EBT) Device — A device approved by NHTSA for the evidential testing of breath at the .02 and .04 alcohol concentrations, placed on NHTSA's Conforming Products List (CPL) for "Evidential Breath Measurement Devices" and identified on the CPL as conforming with the model specifications • available from NHTSA's Traffic Safety Program. Revised 6/2006 13 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • FTA — The Federal Transit Administration, an agency of the U.S. Department of Transportation. HHS — The Department of Health and Human Services or any designee of the Secretary, Department of Health and Human Services. Mass Transit Vehicle — A vehicle used for mass transportation or for ancillary services. Medical Review Officer (MRO) — A person who is a licensed physician and who is responsible for receiving and reviewing laboratory results generated by an employer's drug testing program and evaluating medical explanations for certain drug test results. Split Specimen — In drug testing, a part of the urine specimen that is sent to a first laboratory and retained unopened, and which is transported to a second laboratory in the event that the employee requests that it be tested following a verified positive test of the primary specimen or a verified adulterated or substituted specimen. Substance Abuse Professional — A person who evaluates employees who have violated a DOT drug and alcohol regulation and makes recommendations • concerning education, treatment, follow-up testing and aftercare. Substituted Specimen — A specimen with creatinine and specific gravity values that are so diminished that they are not consistent with human urine. I1 U Verified Test — A drug test result or validity testing result from an HHS-certified laboratory that has undergone review and final determination by the MRO. Revised 6/2006 14 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • Appendix C VEOLIA TRANSPORTATION AGREEMENT WITH RESPECT TO SUBSTANCE ABUSE TESTING I, the undersigned employee of VEOLIA TRANSPORTATION hereby certify that I have been furnished with a copy of VEOLIA TRANSPORTATION's Substance Abuse Policy for Safety -Sensitive Employees, including its Employee Assistance Program (EAP) and that I have had training on the same. I understand that should I decide to use the services of the Employee Assistance Program (EAP) for a substance abuse problem, that the EAP is required to notify VEOLIA TRANSPORTATION's Substance Abuse Program Administrator in order to protect my employment. I further certify that I have been provided with informational material, education and training on the dangers and problems of drug and/or alcohol use. Executed this the day of 20 Employee Signature Print Name Revised 6/2006 15 VEOLIA TRANSPORTATION SUBSTANCE ABUSE POLICY • Appendix D • RESOLUTION AUTHORIZING THE ADOPTION OF SUBSTANCE ABUSE POLICY WHEREAS, the purpose of VEOLIA TRANSPORTATION's Substance Abuse Policy is to establish guidelines in implementing a drug and alcohol testing program that meets the requirements of the Federal Transit Administration (FTA); and WHEREAS, the goal of the prohibited substance abuse testing program is to achieve a drug and alcohol -free work force in the interest of the health and safety of employees and the public; and WHEREAS, participation in the prohibited substance abuse testing program is a requirement of each safety -sensitive employee, and, therefore is a condition of employment. NOW, THEREFORE BE IT RESOLVED by the Chief Executive Officer of VEOLIA TRANSPORTATION, as follows: Section 1. That all testing under the FTA requirements are conducted in accordance with 49 CFR Part 40, as revised: Procedures for Transportation Workplace Drug and Alcohol Testing Programs and in accordance with 49 CFR Part 655: Prevention of Alcohol Misuse and Prohibited Drug Use in Transit Operations; and Section 2. That the amended policy on Substance Abuse becomes effective on June 1, 2006 or the date of adoption. Adopted: June 1, 2006 Terry L. Van Der Aa, Chief Executive Officer Revised 6/2006 16 Q VEOIIA TRANSPORTATION Regional Transportation District RTD Access -A- Ride Larry Buter Denver, CO 303-299-2992 Commander Curt 3ohnson Boulder City Police 303-441-4312 Commander Johnson heads a partnership with Boulder Yellow Cab and SuperShuttle Blue Vans to help create safe rides home for the many patrons of the Boulder Downtown area, on the busiest evenings of the year -the Halloween, New Years Eve, St Patrick Day, Cinq De Mayo City of Colorado Springs Veolia Transportation does para transit and commuter services for the City of Colorado Springs. Metro Mobility / FREX City Contact: Ken (Gino) Gianino 719 385-6813 kgianino cDspringsgov.com Kansas City Area Transportation Authority (KCATA) Kansas City Mo Mark Huffer General Manager 816-346-0200 0 25 • Public Utilities Commission CONTACT AND LICENSE INFO PUC Contacts: Bob Laws Senior Criminal Investigator Public Utilities Commission 1560 Broadway Suite 250 Denver, CO 80202 (303) 894-2848, (800) 888-0170 ext 2848 Bob. Laws@dora.state.co.us Gary Gramlick Financial Rate Analyst • Public Utilities Commission 1560 Broadway Suite 250 Denver, CO 80202 303-894-2870 (800) 888-0170 ext 2870 Garv.Gramlick@dora.state.co.us 303-894-2065 General Fax PUC License #s 1. 9256 2. 545W 3. 13043 4. 29934 S. 54391 Q VEOIIA TRANSPORTATION • US Department of Transportation Motor Carrier Numbers for Veolia Transportation On Demand and subsidiaries thereof: Shamrock Charters LLC. 1056050MC Colorado Cab Company LLC. 1802105MC • • 27 Q VEOl1A TRANSPORTATION r�L • • We are committed to delivering the service you need and your riders deserve. If you have any questions about our proposal or any of the other information we are providing in the appendices, please feel free to contact me directly. You may also contact our Regional General Manager Ross Alexander or Yellow Cab General Manager David Mullin. Brad Whittle Senior Vice -President Veolia Transportation on Demand 7500 E. 41s` Avenue Denver, CO 80216 (303) 316-3850 direct (303) 316-3851 fax (720) 940-3689 mobile Brad. W hittle@veol iatransdev.com David Mullin General Manager Northern Colorado Veolia Transportation on Demand 4414 E. Harmony Rd. Ste #200 Fort Collins, CO 80528 (970) 225-4830 direct (970) 229-1630 fax (970) 556-0224 mobile David. Mullin(abveoliatransdev.com Ross Alexander Regional General Manager Veolia Transportation on Demand 7500 E. 41' Avenue Denver, CO 80216 (303) 316-3857 direct (303) 399-7450 fax (303) 324-5426 mobile Ross.Alexander(a)veoliatransdev.com We want to close by thanking you for approaching Veolia Transportation on Demand for your transportation needs and for taking the time to consider our proposal. We stand ready to serve and we look forward to meeting with you to discLAs our proposal in greater detail. ly, Ross Alexander Regional General Manager Veolia Transportation on Demand 5 Q VEOLIA TRANSPORTATION C U E Experience and Qualifications A. Local Prezr-"ce and Experienr- Veolia Transportation On Demand maintains a local presence in Fort Collins through its subsidiaries Colorado Cab Company, Super Shuttle, Yellow Cab, Mobility Plus and ExecuCar, and is an active participant in communities throughout Northern Colorado. We have a great deal of experience providing transportation services in the Old Town area of Fort Collins, and fully understand the challenges presented late at night on weekends. Transportation plays an important role in making Old Town a safe place for all to enjoy, and contributes to the success of businesses operating in the area. For this reason, Veolia partners with the Responsible Alcohol Retailers of Fort Collins and Weld County, and is the official transportation provider of the Fort Collins Downtown Business Association. Veolia provides high quality transportation services for Dial -a -Ride, Larimer County, Medicaid, and many medical facilities in Fort Collins, Loveland and Greeley. We are the premier provider of wheelchair accessible transportation in Northern Colorado, and take pride in our ability to provide this much needed resource to those who need it. We have a fleet of over 90 vehicles, and will draw upon our corporate resources to grow that fleet at every opportunity. One area where Veolia Transportation sets the standard for other companies to follow is in our knowledge of and experience with the delivery of transportation services for people with disabilities, and our philosophy towards these services. In every public transit project we operate or manage, the needs of disabled people and compliance with the requirements of the Americans Disabilities Act (ADA) are key aspects of our operating policies and procedures, staff training and performance monitoring. Following are some examples of our depth of understanding of the ADA and our commitment to fully serving the needs of disabled passengers. ✓ In every location operated or managed by Veolia Transportation, ADA compliance is incorporated within our Scope of Services. In locations providing fixed -route service, we are often responsible for interpreting ADA guidelines in order to ensure compliance with; route and stop announcement, priority seating, mobility device securement and lift/ramp maintenance protocols. In locations where we manage or operate paratransit services, we not only have responsibility for providing service that complies with the law, but in many instances, we also have responsibility for the eligibility certification process. This high level of exposure to the requirements of the ADA necessitates us to ensure that managers, supervisors and front-line personnel clearly understand what C 0 VEOLIA TRANSPORTATION 9 the law requires and the specifications contained therein for how they perform their duties. ✓ We currently employ people with several different types of disabilities in a wide range of management, supervisory and front-line positions across the country, as well as right here in Colorado. As a result, we have not only gained a number of high quality and committed employees, but we have also deepened our understanding of the capabilities of people with disabilities and strategies for making responsible accommodations in the work environment. ✓ All driver and front line employee training programs (whether for fixed route or paratransit) include a summary of ADA requirements and a discussion of the policies, procedures and practical tips for ensuring compliance. ✓ Because of the long professional involvement many of our corporate, regional and local managers have had with the ADA and service to people with disabilities, we are able to collaborate on questions and problems that arise regarding the ADA, the provision of accessible and legally • compliance services, the administration of ADA eligibility certification, and other issues which arise pertaining to service to people with disabilities. Typically, this sharing takes place on an informal basis via email or telephone conversations. Additionally, the corporate office can provide or assist in an evaluation of the location's service to customers with disabilities (including compliance on ADA requirements). If problems are discovered, improvements are recommended and assistance with policy and procedures changes and staff retraining is provided. ✓ All Veolia Transportation driver -training programs (as well as those of any subcontracted services providers) specifically require training regarding techniques for safely and appropriately serving customers with disabilities and for dealing with disability -related incidents, such as epileptic seizures. ✓ A number of Veolia Transportation employees are considered to be subject area experts in a host of ADA and disability -related topic areas, including; ADA eligibility certification, brokerage operation, service coordination and passenger sensitivity and awareness. Many of these people serve on nationally recognized professional organizations and committees, such as the American Public Transit Association's Accessibility Committee, Paratransit Committee, Project ACTION and the Transportation Research Board Paratransit Committee. Individuals affiliated with these groups not only help shape the future direction of • accessible transit and paratransit services, they also exchange ideas and FA Q VEOIIA TRANSPORTATION CJ solutions with other professionals and bring best practices back to the company for wider implementation. In addition to our industry -leading knowledge of and experience with the ADA Veolia has extensive knowledge of and experience with FTA guidelines, including; National Transit Database reporting, FTA drug & alcohol testing and reporting requirements, as well as the full range of other FTA requirements which govern the delivery of fixed -route and paratransit services. In many of our locations, we gather required data, prepare reports and assist our clients with audits and reviews conducted by the FTA and other federal, state and local funding and regulatory bodies. Veolia Transportation is a world leader in the operation and management of public and private transportation systems with an unparalleled presence in the United States. Presently, Veolia Transportation is in operation in 27 countries with 72,000 employees: serving 2.5 billion passengers through the provision of bus, par transit, taxi, and shuttle, rail, and ferry services. Veolia Transportation is the largest private multi modal passenger services company in North America, with 102 contracts in 22 states and annual revenues of $1 billion. There are 17,000 employees on the Veolia North American team. The map below depicts Veolia's North American contracts. e Seattle Veolia Transportation Contracts March, 2008 Redding Bose • Chico volo a aMarryysvllle Santa Rosa •f Woodlend Nape San Francisco ypakland San Joset Denver •$ Lancaabr • tea Vegas Santo Clad •Vltdbr Valley Loa Angeles G • 1 on Ocelan side Phwnix�Masae • San Diego Tucson LEGEND • Fixed route • Paratra nsit • Fixed route a Paratransit BrokemgerManagement • Rail To.. Airport 0 SuperShutae Montreal • Minneapolis Toronto roughkeepsia, Boston iiacine XartleN r Cape Cod Waukesha Detroit • a•Bridgeport Flam inato� Dal(BerM Burin ors Co Newark Adhtonts g• Pittsburgh Elizabeth p�olaArn o.ore Cincinnati �+nnce �eorg e's St Louie• Arlington Co aid x Kansas City Lexington Lou m lQo Winston-Salem As herills • Raleigh Knoxville CZ98-ens boro Co lam ble a. Marietta JI G W lnned Co a C harlesion Dallas le •Beaufort Co. A us on N a Gretna • • Penaaetla Houston Tampa• *Pain Beach DeSoto County • Ft. Lauderdale Miami Q VEOLIA TRANSPORTATION • MANAGEMENT TEAM Ven,l'+.'� ronfactc for the Safe Bide Bus Service - Following are the names and contact information for individuals authorized to represent Veolia in connection with this proposal. Mr. (Brad Whittie, Senior Vice-President/Regional Vice -President Veolia Transportation On Demand 7500 E. 415` Avenue Denver, CO 80216 Office: (303) 316-3850 Mobile: (720) 940-3689 Email: Brad. WhittleCa)veoliatransdev.corn ^� P-__ r'- ,'! Regional General Manager 7500 E. 41st Avenue Denver, CO 80216 Office : (303) 316-3857 Mobile : (303) 324-5426 • Email Ross.Alexander@veoliatransdev.com Mr. iiavNd Muiiin, Generai Manager 4414 E. Harmony Rd. Ste #200 Fort Collins, CO 80528 Office : (970) 225-4830 Mobile : (970) 556-0224 Email : David. MullinCabveoliatransdev.com When it comes to corporate oversight and support, Veolia sets a very high standard which leads the industry. We are extremely proud of the professional experience and technical expertise which our national and regional subject experts bring to every project, and we know that the City of Fort Collins will agree. Veolia's local project management team will receive oversight from our Regional General Manager and technical support and guidance from a host of experts in the areas of human resource management, safety and training, maintenance and fleet management, environmental compliance and ADA support. The balance of this section of our proposal summarizes the level of corporate support which the SRHBS project will receive and introduces the • people who will provide this support. 0