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Recreation Department Culture Development Project
Monthly StatusRepo.
Purchase Order # 8852839
Project Goals:
• Create a customer service plan that addresses programming, service level quality, and
marketing/communications. The service product should produce quality at a level that
meets community needs, and is competitive, effective, and relevant.
• Build an internal organizational culture that is characterized by healthy communication
and interaction, is able to innovate and create sustainable change, and establishes a
culture that consistently produces a competitive product that meets community demand.
• Establish open communication across the organization that allows all staff to contribute
and reflects a higasfunctioning organization.
Activity for the month of September, 2008:
• Manager meeting 9-4 — discuss feedback from the supervisors meeting
• Begin to work on operating principles
• Develop the strategy for PMap to the entire organization
• Manager meeting 9-4 to begin development of operating principles
• Transcribe documentation for draft operating principles and related emails and calls
• Manager meeting 9-18 continue development of operating principles
• Transcribe the notes from all meetings
• Phone meetings w/Jean to discuss implementation plan and PeopleMap estimate
• Meeting w/Jean to review progress and finalize the plan for PeopleMap estimate
• Team meeting 10-1 to continue work on the operating principles
• Completed initial analysis on the Community Relations team and handed off the material
to Kim for further work by the CR team
• At end of September operating principles are on track to complete by end of October
Submitted by: Shirley Esterly, QuantumWest, Inc.
Contact phone number: 970.353.2647
Confidential Page 1 10/6/2008