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Home My WebLink AboutRESPONSE - AGREEMENT MISC - VISIONONE INCShoW; are The Complete Box Office Solution Ticketing Solution Proposal for Lincoln Center of Fort Collins February 10, 2011 7hoWaioWare The Comolote Box Office Solutlon 1. Background 1.1. A New Partnership — Lincoln Center of fort Collins and .VislonOne, Inc. DBA ShoWareTM VisionOne, Inc. (" ShoWareTM") is pleased to provide Lincoln Center of Fort Collins with this proposal, to, develop a custom ticketing solution based on the ShoWareTm software. Working collaboratively, we have been able to clarify, validate, and make more. tangible Lincoln Center of Fort Collins' business objectives, and identify ShoWareTM as the system capable of meeting many of these goals through the development of a ShoWareTM solution. The information, findings, and recommendations from our interactions with Lincoln Center of Fort Collins have been incorporated into this Web solution proposal. ShoWareTM values its new business relationship with Lincoln Center of Fort Collins and is prepared to proceed with execution of the work detailed in this proposal. 1.2. About ShoWareTM Our U.S. Headquarters are located in Fresno, CA, with offices in Annapolis, MD and Las Vegas, NV. European headquarters are in Switzerland with offices in Germany and Austria, and Latin American offices are located in Chile, Mexico, Argentina and Brazil. This global presence enables ShoWareTN1 t61everage its collective expertise in Internet -based technologies in order to provide custom solutions, to oul .diversified client base. ShoWareTM firmly believes that the Internet provides the most compelling environment for organizations to communicate and collaborate with their customers, suppliers, employees, ;and other stakeholders in an increasingly global economy. Our mission is to simplify the process. of lintegrathg`Web-based technologies into an organization's existing operations in a manner that best promotes the underlying business objectives of the client: The ShoWareTM culture provides an environment where business, creative, technology, and infrastructure specialists combine their talents to develop and execute robust e-business 0lutions in collaboration with our clients. Our Fresno California worldwide headquarters houses 35 full-time professionals and ShoWareTM boasts more. than 160 employees worldwide. ShoWoreTm follows the ,practice; of NPS (Net Promoter Score) and regularly reaches out to current customers to always keep this:score up-to-date. The NPS is a customer loyalty measurement used by some of the largestcompanies, in the;world including Philips, American Express, and Intuit. Companies with the most efficient growth englnes'operate at NPS efficiency ratings of 50 to 80%. ShoWareTM currently boasts a 66.7% and.: continuing to climb. . Prlmc y service offerings by.ShoWdieTM includes: White Label,Web_ Based Operating System, :► FuilyCustomizable; Easy To=Use Interface Real -Time Operations +3 State-of-fte rt Call Center 24/7 USA Based CustomerSerVlce. ShoWare Access Control (SWAC) PCI compliance ,. �3 Ticket System Hosting and Security at no additional cost Interactive Seat Maps :• . Extensive Reporting available 24/7 Page 2 of 7 Powered by: 6781 N. Palm Ave.. Ste 120 • Fresno, CA 93704 - USA • ph: 559.432.8000 • fax: 559.431.5082 • www.ShoWare.com 7hooWare 'The Complete Box Office 3olri 2. Proposal Overview - Web Development & Implementation 2.1. Project Objectives Lincoln Center of Fort Collins is looking for a ticketing vendor who can deliver intuitive functionality:,at;aprice point that is consistent with Lincoln Center of Fort Collins' financial budget. ShoWareTM will demonstrate the functionality of its ticketing system and provide Lincoln Center of Fort Collins with a unique venue -;promotion system. As part of this project, Lincoln Center of Fort Collins will provide feedback regarding the soltjfth:and work with ShoWare'rm to develop a Customer Profile and Press Release to announce the project:,;;;;;;,,;;,;; 2.1.1. Benefits to Lincoln Center of Fort Collins Seamless integration of ShoWdreTm solution into Lincoln Center of Fort Collins' website Lower convenience fees for patrons ❖ Increased affordabllltY ;for patrons and increased attendance for events , ❖ Real-time, detailed overview and reporting of sales and demographics .• Flexible security,based on permissions and user profiles �o No Server hardware to purchase or maintain .• Connected to your Merchant Account (Transaction Money will flow nght:to yourBank account) •:• Multiple Sales Channels (Internet, Box Office, Call Center, Outlets,: Kiosks),; 2.1.2. Benefits to Patron S Low Convenience Fees - Ability to purchase ticket before event ❖ Real time display of available seats Individual Seat Selection ti• Virtual View to Center Stage from selected seats Real-time transaction Graphical Interface, easy to use Safe 8, Secure Transactions ❖ Print@Home Ticketing Timing' 8, Implementction : ShoWare'rm is prepared to create, implement and launch Lincoln Center of Fort Collins' ShoWare m solution within 30 working days of con. ract�approval, subject to client's timely fulfillment of project responsibilities. Page 3 of 7 Powered by. 6781 N. Palm Ave.. Ste 120 • Fresno, CA 93704 - USA • ph: 559.432.8000 9 fox: 559.431.5082 • www.ShoWare.com (fh og WWaa ir e 'The Comolote Box Office Solution 2.3. 2.4. 2.5. 2.6. ShoWareTm Requirements for Online Transactions Backend The following is required for online ticket processing: .• Merchant account with online credit card processing capabilities .• Authorized Payment Gateway. ShoWareTM recommends PayPal Payflow Pro: $59.95 per month, first I,000 transactions free then $.10 per each additional transaction (price details on https://www pavool.com/us/cai-bin/webscr?cmd= oavflow-gateway-oricing--outside) fee subject to change during course of contract Ticket system Administration requires IE 7 or above •:• Windows operating system (Windows XP, Vista or Windows 7), DSL or above .• Windows compatible ticket printer, preferably a BOCA printer and ticket stock ShoWareTM' License In the case that VisionOne discontinues to provide hosting of ShoWareTM the Customer has the right to obtain one copy of the ShoWareTM software. Custom Development . Custom Development services will be provided at the rate disclosed in the Inv es tinent.Summary for contracted development and any services outside the original scope of the,prolect Background Check ShoWareTM reserves the right to verify the existence of the User and business status with a records search to determine the name of record, legal status of the User, date. of registration, and general background of the User. Information may be obtained by any 3ro party service provider, the Secretary of State, or any official registrar of the area pertaining to any User that applies:to.:do business with ShoWareTM. 6781 N. Palm Ave.. Ste 120 • Fresno, CA 93704 - USA • ph: 559.432.8000 • fax: 559.431.5082 • www.ShoWare.com (ShogWare The Comoleto Box Office Solution 3. Summary of Investment Requirements 3.1. SOLUTION DEVELOPMENT 8t IMPLEMENTATION Lincoln Ce Investment Summary, All pricing based on client provided estimates for;tckl • Online:16,000 • Box Office/Other: 55,000 • Subscribers: 8,000 10f Fort Collins +omplete Box Office Solution sales of: is �t1 s �azl�r i t f 1 Ti J^• Component Pr ShoWareTM Installation (hosted by ShoWareT"') 4 f `H � tP Graphical Development 8. 0; t ` included ,1• Implementation TM One-time ShoWare setup fee ,$If, x_ Up to 10 hours of Graphical Design including One (i;)�,, z Graphical Design Concept t Seamless integration of ShoWareTM solutionLiol tollexisting�, 1 £ , Lincoln Center of Fort Collins websitef .3 . Venue Presentation t Dynamic site layout' Creation of one (1) Seating Map. Adtlitional Seatng ; Maps can be created by Lincoln Center of'Fo'rtICol4n"s F' Total Project Investment K4 y $10,000 waived Online Orders: Gi SSL and Payment Gateway `setup F = + $1.00 per ticket = +' Monthly Secure Seryer'Cerfificate .� Per ticket pnces pare based on an x t K, 1 s., Domain Name transterlor, set up' estimated annual,ticket volume. • ShoWareTM Monthly Hosting Client vnihbe invoiced $1.00 per Unlimited Events Performances Locations ticket for the;difference in actual Unlimited UUsers = tickets.sold and>the minimum of ,f 3900 ticketsThis';minimum is to r t ,,6�" cover costs grid Js. invoiced at , o year-end a d� Boz,;office 6rders i i } • i Complete Onhne Ticketing Solution $0.50 per ticket '� 6 '4 Center /Box Office Module Perticket prices are based on an i" Unlimited Events 'Performances, Locations estimated annual ticket voiume L.' Users i1�1< Unlimited ClHe�nt=:will betinvoiced 0 SOtper, i� Unlimited Administration Access ticket for thedifferenceain,dctual 1! ,ir 24%7,Teehnical Support tickets,s, I and the rrirnlrnum of E„, t � 4- ' r27000 tickets _ ' ^ ' 1 ` f Subscriptionf'ackages ;'q. Complete Fixed Subscription Module $2.50 per package yr �t Ability to Create Unlimited Fixed Season Packages, Mini s Plans, Series r } Pricing is for Online and Offline Packages Page 5 of 7 Powered.by. �J 6731 N. Palm Ave.. Ste 120 • Fresno, CA 93704 - USA • ph: 559.432.8000 • fox: 559.431.5082 • Av%-x.ShoWore.com .�■ (�ChooWaaire The Comolote Box Office Solution Training Up to 4 hours via phone or at ShoWare m location with Included unlimited 24/7 ongoing support ShoWarellm Access Control • Real Time ticket scanning for bar coded tickets $3,000.00 .: (SWAC) a WiFi ready no onsite server required One time set up fee (optional) �, ShoWare Social Media • Sell tickets directly through Facebook Fully, integrated Connect Sell. in Real-time from system inventory One time tot .up fee (optionag: Call Center Orders • Open 12 hours per day (hours can be extended based.. order on demand). • 30+ dedicated lines to handle high demand on sales .$3.50;_per (optronal) • Custom branded messaging • Intelligent call routing with back end screenpop • Extensive reporting Custom Development Custom Development/ Content Management $150.00 per hour • Services outside the scope of the original project (optional) Fulfillment Fees Ticket Printing $3.50 per order • Envelope stuffing • Postage (regular mail) . (optional) PayPal Payflow Pro First 1,000 transactions free then $.10 per each $59.95 per month additional transaction.(price details on httr)s://www.00voal.com/us/cgi= bin/webscr?cmd= oavflow-gateway-pricing-outside } (optional) fee subject to change during course of contract • Your existing merchant may be able to provide these services directly.,.,; .: Constant Contact. Email Email Marketing - Constant Contact Benefits: Pricing determined Marketing • Easy Campaign Creation - No HTML required by email volume. •. Email Campaign, Templates - Fully customizable. Over 300 available. " = (optional) • _ Email. List Management . Image. Hosting •" Tracking &`Reporting • Email Archive Hosting (optional) • :. Email Delivery • Free Customer Support •. Online Surveys (optional) Page 6 of 7 6781 N. Palm Ave.. Ste 120 • Fresno. CA 93704 - USA • ph: 559.432.8000 • fax: 559.431.5082 • www.ShoWare.com (Siw are The Comolofe Box Office Solution All costs are based on a three-year commitment starting the day the. or 30 days after Proposal signature, whatever happens first. Proposal, receipt. ShoWareTm requires a signed contract and user equipment.. PAYMENT TERMS 1 •- ! i 'icket is sold through the ShoWareTM system iition and pricing expires 20 days affer� ,' � _- payment to be received prior to Graphical Development & 100% due at contract signing $10,000 waived Implementation` 7 ;z . lei.. Hardware and Equipment 100% due,at contract signing or at time of order $TBD� 2 r n•_. IN WITNESS WHEREOF, ShoWareT"' and Customer have executed this At to be effece�avd,(he date first written above. y. Lincoln Center of Fort Collins.` ShoWareT"' VisionOne;,lnc d Callforrila Corporation Approved by Authori2e09Representative Approved by Authorized Rep'resenttative B B t �; i �i li c •'' . Y: Print Name J��,S � �Pnnt Narne •Biuno.Boehi'• Title: 0� t 0'2 C�l/U1 Title CEO Dater G� i` 'DateTi { t s 'sal,prepared,by Wendt�Yanez Directornof Sales :, F Page 7 of 7 6781 N. Palm Ave.. Ste 120 • Fresno, C?. 93704 - USA • ph: 559.432.8000 fox: 559.431_5082 • www.ShoWare.com Powered by: 1111' A