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Home My WebLink AboutRESPONSE - BID - 7176 TELEPHONE LINESF x i { a ; L r 990 S. Broadway— Suite 100 -Denver — CO - 80209 PHONE: 303.643.5000 FAX: 303.643.5444 www.integ ratelecom.com i integra I I� i PRESIDENTS CLUB2009 City of Fort Collins Response to Invitation Toy Bid 7176 Telephone Lines for City of Fort Collins Cindy Degirmenci SENIOR ACCOUNT EXECUTIVE VOICE AND INTERNET SOLUTIONS FOR BUSINESS [Etn 1 andydegirmena@integratelemm.com [DIRECT] 303-643-5051 IN+AIN7 303-643-5000 [FAXI 303-643-5300 [CUSTOMERCARE] 303-248-7000 [REPAIR] 303-248-7007 990 S Broadway, Suite 100 Denver, CO 80209 www.integratelecom.com Provider shall neither assign any responsibilities nor delegate any duties arising under the Agreement without the prior written consent of the City. 11. Acceptance Not Waiver. The City's approval or acceptance of, or payment for any of the services shall not be construed to operate as a waiver of any rights or benefits provided to the City under this Agreement or cause of action arising out of performance of this Agreement. 12.. Warranty. 0. a. Service Provider warrants that all work performed hereunder shall be performed with the highest degree of competence and care in accordance with accepted standards for work of a similar nature. b. Unless otherwise provided in the Agreement, all materials and equipment incorporated into any work shall be new and, where not specified, of the most suitable grade of their respective kinds for their intended use, and all workmanship shall be acceptable to City. c. Service Provider warrants all equipment, materials, labor and other work, provided under this Agreement, except City -furnished materials, equipment and labor, against defects and nonconformances in design, materials and workmanship/workwomanship for a period beginning with the start of the work and ending twelve (12) months from and after final acceptance under the Agreement, regardless whether the same were furnished or performed by Service Provider or by any of its subcontractors of any tier. Upon receipt of written notice from City of any such defect or nonconformances, the affected item or part thereof shall be redesigned, repaired or replaced by Service Provider in a manner and at a time acceptable to City. 13. Default. Each and every term and condition hereof shall be deemed to be a material element of this Agreement. In the event either party should fail or refuse .to M perform according to the terms of this agreement, such party may be declared in default thereof. 14. Remedies. In the event a party has been declared in default, such defaulting party shall be allowed a period of ten (10) days within which to cure said default. In the event the default remains uncorrected, the party declaring default may elect to (a) terminate the Agreement and seek damages; (b) treat the Agreement as continuing and require specific performance; or (c) avail himself of any other remedy at law or equity. If the non -defaulting party commences legal or equitable actions against the defaulting party, the defaulting party shall be liable to the non -defaulting party for the non -defaulting party's reasonable attorney fees and costs incurred because of the default. 15. Binding Effect. This writing, together with the exhibits hereto, constitutes the entire agreement between the parties and shall be binding upon said parties, their officers, employees, agents and assigns and shall inure to the benefit of the respective survivors, heirs, personal representatives, successors and assigns of said parties. 16. Indemnity/Insurance. a. The Service Provider agrees to indemnify and save harmless the City, its officers, agents and employees against and from any and all actions, suits, claims, . demands or liability of any character whatsoever brought or asserted for injuries to or death of any person or persons, or damages to property arising out of, result from or occurring in connection with the performance of any service hereunder. b. The Service. Provider shall take all necessary precautions in performing the work hereunder to prevent injury to persons and property. c. Without limiting any of the Service Provider's obligations hereunder, the Service Provider shall provide and maintain insurance coverage naming the City as an additional insured under this Agreement of the type and with the limits specified within fb Exhibit B, consisting of one (1) page, attached hereto and incorporated herein by this reference. The Service Provider before commencing services hereunder, shall deliver to the City's Director of Purchasing and Risk Management, P. O. Box 580 Fort Collins, Colorado 80522 one copy of a certificate evidencing the insurance coverage required from an insurance company acceptable to the City. 17. Entire Agreement. This Agreement, along with all Exhibits and other documents incorporated herein, shall constitute the entire Agreement of the parties. Covenants or representations not contained in this Agreement shall not be binding on the parties. 18. Law/Severability. The laws of the State of Colorado shall govern the construction interpretation, execution and enforcement of this Agreement. In the event any provision of this Agreement shall be held invalid or unenforceable by any court of competent jurisdiction, such holding shall not invalidate or render unenforceable any other provision of this Agreement. 19. Prohibition Against Employing Illegal Aliens. Pursuant to Section 8-17.5- 101, C.R.S., et. seq., Service Provider represents and agrees that: a. As of the date of this Agreement: 1. Service Provider does not knowingly employ or contract with an illegal r alien who will perform work under this Agreement; and 2. Service Provider will participate in either the e-Verify program created in Public Law 208, 104th Congress, as amended, and expanded in Public Law 156, 108th Congress, as amended, administered by the United States Department of Homeland Security (the "e-Verify Program") or the Department Program (the "Department Program"), an employment verification program established pursuant to Section 8-17.5-102(5)(c) C.R.S. in order to confirm the employment eligibility of all newly hired employees to perform work under this Agreement. E b. Service Provider shall not knowingly employ or contract with an illegal alien to perform work under this Agreement or knowingly enter into a contract with a subcontractor that knowingly employs or contracts with an illegal alien to perform work under this Agreement. c. Service Provider is prohibited from using the e-Verify Program or Department Program procedures to undertake pre -employment screening of job • applicants while this Agreement is being performed. d. If Service Provider obtains actual knowledge that a subcontractor performing work under this Agreement knowingly employs or contracts with an illegal alien, Service Provider shall: 1. Notify such subcontractor and the City within three days that Service Provider has actual knowledge that the subcontractor is employing or contracting with an illegal alien; and 2. Terminate the subcontract with the subcontractor if within three days of receiving the notice required pursuant to this section the subcontractor does not cease employing or contracting with.the illegal alien; except that Service Provider shall not terminate the contract with the subcontractor if during such three days the subcontractor provides information to establish that the subcontractor has not knowingly employed or contracted with an illegal alien. e. Service Provider shall comply with any reasonable request by the 0 Colorado Department of Labor and Employment (the "Department") made in the course of an investigation that the Department undertakes or is undertaking pursuant to the authority established in Subsection 8-17.5-102 (5), C.R.S. f. If Service Provider violates any provision of this Agreement pertaining to the duties imposed by Subsection 8-17.5-102, C.R.S. the City may terminate this Agreement. If this Agreement is so terminated, Service Provider shall be liable for actual 0 11 and consequential damages to the City arising out of Service Provider's violation of Subsection 8-17.5-102, C.R.S. g. The City will notify the Office of the Secretary of State if Service Provider violates this provision of this Agreement and the City terminates the Agreement for such breach. 20. Special Provisions. [Optional] Special provisions or conditions relating to the services to be performed pursuant to this Agreement are set forth in Exhibit consisting of ( ) pages, attached hereto and incorporated herein by this reference. i lb CITY OF FORT COLLINS, COLORADO a municipal corporation By: James B. O'Neill II, CPPO, FNIGP Director of Purchasing and Risk Management Date: hAMnW PRINT,IAME ul�� 61=Sri:—S CORPORATE PRESIDENT OR VICE PRESIDENT Date: 1(1I217-v(a ATTEST: (Corporate Seal) CORPORATE SECRETARY • General Terms & Conditions 1. SERVICES. This Agreement commences upon the date of signing and terminates upon the termination of the Services provided hereunder or as otherwise set forth herein ("Agreement Term"). During the Agreement Term, INTEGRA agrees to provide to Customer and Customer agrees to procure from INTEGRA, communication services as described on the front of this Agreement ("Services") for the number of months set forth ("Services Term"). The Services Tenn commences upon installation and acceptance of the Services ("Acceptance Date"). Services will be installed on the date agreed upon by the parties. INTEGRA does not guarantee that Services will be installed and provisioned on Customer's Desired Due Date. If Customer does not reject the Services within 3 business days of the day INTEGRA notifies Customer that the Services are installed, Customer will be deemed to have accepted the Services upon installation. Subject to the earlier termination provisions set forth herein, at the end of the Agreement Term, this Agreement will automatically continue on a year-to-year basis until terminated by either party upon written notice delivered to the other party at least 60 days prior to the end of the then current term. 2. RATES AND CHARGES. Rates and charges are described in this Agreement and commence upon the Acceptance Date. Any monthly recurring charges ("MRC") will be billed in advance each month. Any non -recurring charges ("NRC") will be billed on the first invoice after the Acceptance Date, or if the NRC are incurred after the Acceptance Date, such charges will be billed on the next invoice thereafter. INTEGRA may adjust the rates and charges for the Services pursuant to applicable tariffs or price lists filed with the appropriate regulatory agencies or upon renewal. Payments are due on the Payment Due By date set forth on the INTEGRA invoice. INTEGRA may assess a late fee of 1 1/2% per month (not to exceed the maximum rate allowed under state law) on all balances not paid when due. INTEGRA has the option to suspend Services until payment is made. Termination of Services may follow. Customer will pay any and all costs incurred in collection of rates and charges due and payable, including reasonable attorney's fees, whether or not a suit is instituted. All payments hereunder will be in U.S. dollars. Customer hereby authorizes INTEGRA to conduct a credit search and agrees to provide INTEGRA with information regarding payment history for communications services, number of years in business, financial statement analysis and commercial credit bureau rating. This Agreement is subject to credit approval. Without waiving any right of termination or any other rights hereunder, INTEGRA may require Customer to tender a deposit of up to 2 months MRC to guarantee payment hereunder. When Customer establishes acceptable credit history or upon termination of this Agreement, INTEGRA will return the balance of the deposit, if any, to Customer along with interest as required by law. 3. TAXES AND SURCHARGES. Customer is responsible for payment of any and all federal, state and local taxes, charges or surcharges imposed on or based upon the provision, sale or use of INTEGRA's Services (excluding taxes based upon INTEGRA's income). INTEGRA will collect all such taxes, charges, and surcharges unless Customer provides INTEGRA with proof of exemption. Customer will indemnify INTEGRA for any and all costs, claims, taxes, charges, and surcharges levied against INTEGRA relative to such exempt status. 4. TARIFF APPLICATION. Customer acknowledges that the Services may be subject, in whole or in part, to one or more provisions of state or federal tariffs or price lists, which may be filed by INTEGRA. In the event of any conflict between any provision of this Agreement and any provision of the tariff or price list, the provision of such tariff or price list will control. This Agreement and the Services will be subject to only modifications required or authorized by any regulatory agency in the exercise of its lawful jurisdiction. 5. COMPLIANCE WITH LAW. This Agreement is subject to all applicable federal, stale and local laws, regulations, rulings, orders, and other actions of governmental agencies ("Rules"), and the obtaining and continuance of any required approvals, authorizations, or tariffs or price lists filed with the FCC or any other governmental agency. INTEGRA will use its good faith reasonable efforts to obtain, retain, and maintain such approvals and authorizations. If any such Rule adversely affects the Services or requires INTEGRA to provide Services other than in accordance with the terms of this Agreement, either party may, without liability to the other party, terminate the affected Services upon 30 days prior written notice to the other party. In performing their obligations under this Agreement, the parties will comply with all applicable Rules. Customer's use of the Services provided herein and any equipment associated therewith will not: (a) interfere with or impair service over INTEGRA's network; (b) impair privacy of any communications over such network; (c) cause damage of any nature to INTEGRA's assets or customers; (d) be used to frighten, abuse, torment or harass; (e) or create hazards to INTEGRA or its network; or (f) violate the provisions of INTEGRA's Acceptable Use Policy found at www.integratelecom.com. INTEGRA may immediately suspend or terminate, without liability, the Services for any violation of these provisions. INTEGRA reserves the right to revise the terms and provisions of its Acceptable Use Policy as it deems appropriate and this Agreement is subject to all revisions. 6. SERVICES, MAINTENANCE AND UPGRADE OF FACILITIES. Services will meet industry standards. INTEGRA will maintain its facilities and equipment used to provide the Services as set forth in its guidelines and policies, at no additional charge to Customer, except where work or service calls result from failure or malfunction in, or improper operation of, Customer's facilities and/or equipment. In such event, Customer will reimburse INTEGRA for the cost of the required maintenance at INTEGRA's standard time and material rate plus any taxes imposed upon INTEGRA related to such maintenance. INTEGRA reserves the right to suspend service for scheduled maintenance or planned enhancements or upgrades to INTEGRA's network without notice to Customer. Customer will grant INTEGRA or cooperate with INTEGRA in obtaining access to its premises for the installation, operation, removal, repair and maintenance of the facilities and equipment for the Services hereunder. Unless otherwise agreed, Customer will provide equipment compatible with the Services and INTEGRA's network and facilities. Customer will bear the costs of any additional apparatus reasonably required to be installed because of the use of INTEGRA's network or facilities. Customer is responsible for the interface and operation of its facilities and/or equipment in accordance with this Agreement, all Rules and all INTEGRA's guidelines and policies. INTEGRA reserves the right to revise the terms and provisions of its guidelines and policies as it deems appropriate and this Agreement is subject to all revisions. 7. DISCLAIMER/LIMITED WARRANTY. EXCEPT AS SPECIFICALLY SET FORTH IN THIS AGREEMENT, INTEGRA MAKES NO WARRANTIES, EXPRESS OR IMPLIED, UNDER THIS AGREEMENT AND SPECIFICALLY DISCLAIMS ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. INTEGRA DOES NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR -FREE, OR THAT THE SERVICE WILL MEET THE CUSTOMER'S REQUIREMENTS. 8. LIMITED LIABILITY. INTEGRA'S LIABILITY AND THE EXCLUSIVE REMEDY OF CUSTOMER FOR DAMAGES ARISING OUT OF OR RELATED TO THE SERVICES AND/OR THIS AGREEMENT, WILL BE SOLELY LIMITED TO AN AMOUNT NO GREATER THAN THE AMOUNTS PAID BY CUSTOMER TO INTEGRA DURING THE TERM OF THIS AGREEMENT. IN NO EVENT WILL INTEGRA BE LIABLE TO THE CUSTOMER FOR LOSS OF USE, INCOME OR PROFITS, LOSS OF REVENUES, LOSS OF SAVINGS OR HARM TO BUSINESS OR ANY OTHER SPECIAL, INCIDENTAL, INDIRECT, PUNITIVE OR CONSEQUENTIAL LOSSES OR DAMAGES. THE PROVISIONS OF THIS PARAGRAPH WILL SURVIVE THE TERMINATION OF THIS AGREEMENT. 9. INDEMNIFICATION. Customer will indemnify, hold harmless, and defend INTEGRA, its officers, directors, affiliated companies, employees, agents and subcontractors from liabilities, claims or damages and expenses whatsoever (including reasonable attorney's fees) arising out of or in connection with Customer's use, resale or sharing of the Services. Customer's indemnification obligations do not apply to claims for damages to real or tangible personal property or for bodily injury or death negligently caused by INTEGRA. The provisions of this Paragraph will survive the termination of Services hereunder. 10. CONFIDENTIALITY. The parties may have access to certain information, the ownership and confidential status of which is highly important to the other party and is treated or designated by one of the parties as confidential (herein referred to as "Confidential Information"). Neither party will disclose the other party's Confidential Information, directly or indirectly under any circumstances, to any third person without the express written consent of the other party, and neither party will copy, transmit, reproduce, summarize, quote, or make commercial or other use whatsoever of the other party's Confidential Information, except as may be necessary to perform its duties hereunder or as required by the Rules. Each party will exercise the highest degree of care in safeguarding the other party's Confidential Information against loss, theft, or other inadvertent disclosure and take all steps necessary to maintain such confidentiality. The provisions of this Paragraph will survive the termination of this Agreement. 11. DEFAULT/TERMINATION. If either party violates any provision of this Agreement, the nondefaulling party may send the defaulting party written notice detailing the default. The defaulting party will have: (a) 10 days from the date of the written notice to cure a payment default, or (b) 30 days from the date of the written notice to cure a non-payment default. If the defaulting party fails to cure, the nondefaulting party may terminate this Agreement and any Services hereunder upon notice. This Agreement also may be terminated by either party in accordance with the provisions of the then current tariff or price list. Unless INTEGRA has breached the terms of this Agreement, INTEGRA may charge Customer an early termination fee if Customer terminates this Agreement or any Services hereunder prior to the end of the Services Term, as follows: (a) If Customer terminates this Agreement prior to the Acceptance Date, INTEGRA may charge Customer an early termination fee equal to all NRCs, installation and/or special construction charges, whether previously waived or not; or (b) If Customer terminates this Agreement after the Acceptance Date but at any time prior to the end of the Services Term, INTEGRA may charge Customer an early termination fee equal to: 100% of the MRC for the first full year of Services (less amounts already paid) plus 50% of the average MRC for the last 3 calendar months times the number of months remaining in the Services Term plus any unpaid NRCs, installation and/or special construction charges; or (c) If Customer terminates or cancels a portion of the Services provided under this Agreement, INTEGRA may charge Customer an early termination fee equal to all disconnection costs incurred by INTEGRA, all NRCs, installation and/or special construction charges related to the specific Services whether previously waived or not. Customer will not be liable for the early termination charges set forth above if Customer cancels or terminates this Agreement or any Services hereunder prior to completion of the Services Term and orders from INTEGRA services of equal or greater Monthly Recurring Charges than the Services. Customer acknowledges that INTEGRA's damages for early termination would be difficult to determine and .the termination charge(s) constitutes liquidated damages and is not intended as a penalty. All such amounts will become immediately due and payable by Customer to INTEGRA. 12. FORCE MAJEURE. In the event that either party's performance is delayed, prevented, or inhibited because of any Act of God, fire, casualty, delay or disruption in transportation, flood, war, strike, lockout, epidemic, destruction or shut -down of facilities, shortage or curtailment, riot, insurrection, governmental acts or directives, any full or partial failure of any communications or computer network or any cause beyond such party's reasonable control, the party's performance will be excused and the time for the performance will be extended for the period of delay or inability to perform resulting from such occurrence. The occurrence of such an event will not constitute grounds for, a declaration of default by either party hereunder. 13. GENERAL. Customer may not assign its obligations hereunder without the prior written consent of INTEGRA; such consent will not be unreasonably withheld. Any amendment must be in writing and signed by the parties hereto. Facsimile copies of this Agreement and any amendments or modification hereto, including facsimile signatures, will be accepted by the parties as originals. The failure of either party to insist upon the performance of any provision or to exercise any right granted hereunder, will not be construed as a waiver of such provision(s), and the same will continue in full force. If any provision hereof is held to be invalid, void, or unenforceable, the remainder of the provisions will nevertheless remain unimpaired and in effect. All notices under this Agreement will be in writing and will be made by personal delivery, overnight delivery, certified mail or by facsimile transmission with receipt verification. Notices will be sent to the addresses listed on the front this Agreement and in the case of a notice to INTEGRA, a copy to the Legal Department, 19545 NW Von Neumann Drive, Beaverton, OR 97006, FAX NO. 503-748-1976. The various rights and remedies given to or reserved by either party herein or allowed by law, are cumulative, and no delay or omission to exercise any of its rights will be construed as a waiver of any default or acquiescence, nor will any waiver of any breach or any provision be considered a condonement or any continuing or subsequent breach the same provision. This Agreement will be governed by and interpreted in accordance with the laws for the State where the Services are to be provided. GENERAL T&C 11 /2001 integraCare° Online Account Management enables you to manage your Integra telecommunications services more efficiently by providing a direct link to your account from any Internet connection. The integraCare Advantage Analyze your Data > Access complete billing information quickly and easily. > View a variety of reports to analyze services, usage patterns and billed amounts. > Download and export billing data in a variety of formats, including Microsoft Excel. • Manage your Services > Review the configuration and cost of services at each location. > Enable custom account security features. > Check for status on a service ticket resolution. Is Jo Complete your Tasks > Pay your Integra invoice online. > Submit an inquiry to your local Customer Care team. > Sign up for email notifications about your account. ® See integraCare in action: An online demo is available at: www.integratelecom.com/tryintegracare ..................................................................................... Integra TELECOM 10. GEN.iCare.100109 www.integratelecom.com/icare 0 w o0 H v dW _ d d T LL Q m @ L U eA w d •" E j= LL T e0 C ad-. 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Bid Sheet: Please see attached completed Bid Sheet. 2. Monthly Billing Format: a. Attached is a sheet titled Experience integraCare. This document explains Integra Online Billing. Integra can provide a multi -location bill that can separate each location by address with a separate section in bill. There will be a single payment coupon. b. Does Bidder agree to accept major credit-card payment with no additional process charge? YES. 3. Order Process: a. Signed Order Packet is turned into Sales Support Group. b. Sales Support enters all data and information in to Integra's database where all employees can work from. c. Sales Support works with Sales Engineer to go over order, perform site survey if needed, correct database as needed to ensure proper products have been sold and returns to Support group when order has been scrubbed. d. Sales Support then sends order to a Project Coordinator who then engages all parties involved with working the order, i.e., Customer, Design, Provisioning, enters all updates to database, communicates and coordinates with customer the installation and appointments from technicians. e. Account Manager is then assigned by Customer Care Manager. f. Account Manager contacts and introduces themselves to customer. 4. Repair/Service Process Outlined below: a. Repair should be contacted for an immediate response to any telecom service problem or outage. Repair Number: 1-866-597-7792 (Staffed 24 hours a day 7 days a week) Opening a Repair Ticket: A representative will record your company name, circuit ID or phone number, contact name, contact phone number, trouble being reported and ask how often you would like to receive updates. A Trouble Ticket number will be issued while you are on the phone for future reference to the report issue and a technician will call you within the first hour. Expected Repair Times: DSL or POTS line within 24 hours. T-1 or higher bandwidth within 4 hours. 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'C Wa�o mn°��3cod c Eo05c : lJJ F— � m H �Q fl v_03$y > �U) oO N V= `p- U 6 h62 1 C m m T W p�.ay ... W d E C C E> 3 m 0 17 m O N N O y c c O �'� a W J y 1° - o m o m m ii c6 6°F o �a��ppi a z O N N N d oo 3 v R E« O,00 V t c E 2 0 N U W O cn > E v r m c c o a, w U m y= = 3 0 0 oo vLL w K m LU uj m = 5 0 O � m � a 0 W o 2 J � W Z O a z vi U ? ca J J « 3 N o U c o O W O z U m P RESPONSE TO INVITATION TO BID 7176 Telephone Lines for City of Fort Collins BID OPENING: 3:OOPM November 5, 2010 Vendor's Statement: I have read and understand the specifications and requirements for this bid and I agree to comply with such specifications and requirements. I further agree that the method of award is acceptable to my company. I also agree to complete a signed contract (per the sample attached for review) and provide the required insurance certificate within 30 days of notice of award. FIRM NAME: INTEGRA TELECOM ADDRESS: 990 S. Broadway, Suite 100 EMAIL ADDRESS: Cindy.Deeirmenci@inteeratelecom.com PHONE: 303-643-5051 BIDDER'S NAME: CindV SIGNATURE: t1117 BACKUP: Matt Pulley, Vile President of Sales — 303-643-5001 SIGNATURE: SERVICE ISSUES CONTACT: Amiee Rullo-Jones (Assigned Account Manager) TELEPHONE: 303-643-5117 FAX: 303-643-5444 EMAIL: AIMEE.RULLO-JONES@INTEGRATELECOM.COM CELL: 720-233-2439 EMERGENCY: 303-248-7007 BACKUP: SERVICE MANAGER — Sarah Keppers — 303-643-5058 or Cell 612-964-2109 BILLING ISSUES CONTACT: Amiee Rullo-Jones (Assigned Account Manager) TELEPHONE: 303-643-5117 FAX: 303-643-5444 EMAIL: AlMEE.RULLO-JONESP INTEGRATELECOM.COM CELL: 720-233-2439 EMERGENCY: Customer Care Manager: Dana Degenhardt — 303-643-5041 or Cell: 720-532-3569 • • 100 (i7* tegraTELECOM Integra Telecom Repair and Escalation Procedure Repair should be contacted for an immediate response to any telecom service problems or outages. Repair Numbers: Denver Local (303) 248-7007 Toll Free (866) 597-7792 Fort Collins Local (970) 223-2227 Toll Free (866) 597-7792 Colorado Springs Local (719) 434-4800 Toll Free (866) 597-7792 *Repair is staffed 24 hours a day 7 days a week. Opening A Repair Ticket: A representative will record your company name, circuit ID or phone number, contact name, contact phone number, trouble being reported, and will ask how often you would like to receive updates. A Trouble Ticket number will be issued while you are on the phone for future reference to the reported issue and a technician will call you within the first hour. Expected Repair Times: DSL or POTS line within 24 hours, T-1 or higher bandwidth product within 4 hours. Escalation — contacts 1st Level Manager — Sarah Keppers Desk (303) 643-5058 Cell (612) 964-2109 Vice President — Chris Nelson Desk (303) 643-5018 Cell (952) 237-4861 • I ra 0 Service Agreement 990 S. Broadway —Suite 100 -Denver — CO - 80209 PHONE: 303.643.5000 Fax: 303.643.5444 www.integratelecom.com Integra has attached their own MSA and where there is any conflict with the City of Fort Collins Agreement, the City of Fort Collins Services Agreement will prevail. • 16 0 SERVICES AGREEMENT THIS AGREEMENT made and entered into the day and year set forth below by and between THE CITY OF FORT COLLINS, COLORADO, a Municipal Corporation, hereinafter referred to as the "City" and , hereinafter referred to as "Service Provider". WITNESSETH: In consideration of the mutual covenants and obligations herein expressed, it is agreed by and between the parties hereto as follows: 1. Scope of Services. The Service Provider agrees to provide services in accordance with the scope of services attached hereto as Exhibit "A", consisting of pages and incorporated herein by this reference. 2. The Work Schedule. [Optional] The services to be performed pursuant to this Agreement shall be performed in accordance with the Work Schedule attached hereto as Exhibit "B", consisting of ( ) pages, and incorporated herein by this reference. 3. Time of Commencement and Completion of Services. The services to be performed pursuant to this Agreement shall be initiated within ( ) days following execution of this Agreement. Services shall be completed no later than Time is of the essence. Any extensions of the time limit set forth above must be agreed upon in a writing signed by the parties. 4. Contract Period. [Option 1] This Agreement shall commence upon the date of execution shown on the signature page of this Agreement and shall continue in full force and effect for one (1) year, unless sooner terminated as herein provided. In addition, at the option of the City, the Agreement may be extended for an additional period of one (1) year at the rates provided with written notice to the Professional mailed no later than ninety (90) days prior to contract end. 4. Contract Period. [Option 2] This Agreement shall commence , 200 , and shall continue in full force and effect until 1200 , unless sooner terminated as herein provided. In addition, at the option of the City, the Agreement may be extended for additional one year periods not to exceed ( ) additional one year periods. Renewals and pricing changes shall be negotiated by and agreed to by both parties. The Denver Boulder Greeley CPIU published by the Colorado State Planning and Budget Office will be used as a guide. Written notice of renewal shall be provided to the Service Provider and mailed no later than ninety (90) days prior to contract end. 5. Delay. If either party is prevented in whole or in part from performing its obligations by unforeseeable causes beyond its reasonable control and without its fault or negligence, then the party so prevented shall be excused from whatever performance is prevented by such cause. To the extent that the performance is actually prevented, the Service Provider must provide written notice to the City of such condition within fifteen (15) days from the onset of such condition. [Early Termination clause here as an option to 6. Early Termination by City/Notice. Notwithstanding the time periods contained herein, the City may terminate this Agreement at any time without cause by providing written notice of termination to the Service Provider. Such notice shall be delivered at least fifteen (15) days prior to the termination date contained in said notice unless otherwise agreed in writing by the parties. All notices provided under this Agreement shall be effective when mailed, postage prepaid and sent to the following addresses: City: Copy to: Service Provider: City of Fort Collins City of Fort Collins Attn: Purchasing Attn: PO Box 580 PO Box 580 Fort Collins, CO 80522 Fort Collins, CO 80522 In the event of early termination by the City, the Service Provider shall be paid for services rendered to the date of termination, subject only to the satisfactory performance of the Service Provider's obligations under this Agreement. Such payment shall be the Service Provider's sole right and remedy for such termination. 7. Contract Sum. The City shall pay the Service provider for the performance of this Contract, subject to additions and deletions provided herein, per the attached Exhibit "A", consisting of pages, and incorporated herein by this reference. 8. City Representative. The City will designate, prior to commencement of the work, its representative who shall make, within the scope of his or her authority, all necessary and proper decisions with reference to the services provided under this agreement. All requests concerning this agreement shall be directed to the City Representative. 9. Independent Service provider. The services to be performed by Service Provider are those of an independent service provider and not of an employee of the A City of Fort Collins. The City shall not be responsible for withholding any portion of Service Provider's compensation hereunder for the payment of FICA, Workmen's Compensation or other taxes or benefits or for any other purpose. 10. Personal Services. It is understood that the City enters into the Agreement based on the special abilities of the Service Provider and that this Agreement shall be considered as an agreement for personal services. Accordingly, the Service Li