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HomeMy WebLinkAbout171314 INNOVATIVE INTERFACES INC - CONTRACT - AGREEMENT MISC - 9103000Innovative interfaces HARDWARE AND SOFTWARE MAINTENANCE AGREEMENT a) This Maintenance Agreement will cover all licensed Software and central site hardware ("Hardware-), and the B321 barcode reader if applicable. b) Maintenance of peripheral hardware purchased from Innovative Interfaces is the responsibility of the Library. c) The term of this Agreement is for the period May 1, 2010 through April 30. 2011 at $52.046 per annum'. to advance. If the Library chooses to pay semi-annually, quarterly or monthly, a percentage of the total annual maintenance amount will be added as an administrative fee as follows: Payment Semi-annually 30.6 Payment Quarterly 5% Payment Monthly 10% d) Future maintenance charges may be subject to a price increase not to exceed five (50,5) percent per year of the yearly maintenance amount. e) The Library must provide direct network Internet access to the System; this would also apply to drewalls, etc. Innovative requires such access to correct Software bugs and carry out modifications to the System for the purpose of maintaining the System. Innovative Interfaces will be responsible for all corrections at Innovative Interfaces' expense. Innovative Interfaces will provide the Library with new releases of the licensed Software modules so long as the Hardware and operating system used for the System is sufficient and/or compatible for the load and operation of such new release. If the Hardware or operating system is deemed not to be sufficient for installation of the new release, then the Library shall be responsible for the cost of new Hardware or operating system as may be required. If the Library declines to upgrade its Hardware or operating system to accommodate the upgrade to the licensed software.- then the library shall remain at Its then current software release. For the purpose of this document, the term "new release" shall mean Improvements in already licensed Software modules. g) If the Library adds any additional Innovative Interfaces Software modules to the System after the initial installation, the maintenance services shall be extended to cover the additional Software. The maintenance charges for such Software shall be based upon Innovative Interfaces' then •current maintenance rates. The additional cost of coverage for the additional Software shall he added to the annual maintenance amount. h) Innovative Interfaces will provide services 24 hours a day, 7 days a week. Innovative Interfaces will make its best efforts to return calls within 2 hours of receipt and repair Software within 48 hours of notice, excluding weekends and holidays. This amount Is excluded of taxes. Ilic Library will be wsponsible for all applicable taxes. The Library agrees, to take reasonable care of the Hardware and not permit persons other than authorized representatives of Innovative Interfaces, Inc. to effect adjustments or repairs to the Hardware. The Library agrees that for Hardware supplied by Innovative Interfaces, the Library shall accept parts shipments for all plug-in or screw -in components. The shipping costs on returned RMA (returned merchandise authorization) Hardware will be the responsibility of the Library, except for the CPU and RAID, which will be the responsibility of Innovative Interfaces. J) Any services provided due to Library supplied equipment failure, where such equipment was not purchased from Innovative Interfaces, and over which Innovative Interfaces has no direct control, shall be billable at Innovative Interfaces' then current maintenance rates, currently at a rate of $180 per hour with a minimum two hour charge. k) This Maintenance Services agreement does not include repair services or replacement parts due to damage caused by rain, fire, flood, lightning, tornado, windstorm, hall, earthquake, explosion, smoke, aircraft, motor vehicle, collapse of building, strike, riot, power failure or fluctuation, or other cause originating by reason of other than normal operation of the Hardware, or Library's negligence or misuse of the Hardware. t) The Software shall be operated as the exclusive application on the purchased Hardware rut) If the Library decides to cancel the Agreement, Innovative Interfaces must be notified 90 days prior to the annual maintenance renewal date. Poudre River P tic Library District (FTCOL�] By: Name: CPVZL O.J If e-VCK Title: t'.T. 01RF-rrb/Z Date: INNOVATIVE INTERFACES, INC. J By: Name: Sarita Sdoeung Title: Invoicing Specialist Date: March 3l, 2010