HomeMy WebLinkAboutICONICS - CONTRACT - AGREEMENT MISC - QUALITY PROFESSIONALi
Quality Professional Services
ICONICS
PL-APPL
Effective May 1, 2003
Prices subject to change without notice.
Quality Professional Services Agreement
In today's competitive environment, it is often desirable to supplement in-house resources with experienced
outside application i assistance. For this reason, ICONICS now offers its customers the ability to purchase the
services of experienced Application Engineers through a family of authorized (CONICS Service Centers. All
work is performed) by engineers experienced in applying industrial and commercial software. Availability is
limited and is offered on a "first come, first served" basis. Two weeks or more notice is requested. User must
submit a detailed specification of services requested with Purchase Order.
Services Available:
• GENEI SIS32 Enterprise Edition, GENESIS for Windows, GENESIS Control Series
• Scripting
• Startup Assistance
• Cust m Training
• Proof !of -Concept Demonstrations
I
Number of Hours
I Hourly RateI
Service Package Fee
Daily Package
1 $195.00
1$ 1,560.00
Terms — Service packages are offered at the above hourly rate, an 8-hour minimum applies. Travel time from
point of origin to job site, as well as the return, is billed at the above hourly rate (4 hour maximum each way
applies). Travel and living expenses are additional and billed at actual cost plus 10% for administrative
handling. Support packages are invoiced upon order placement. ICONICS requires a 50% advance payment
on Service Package Fee with placement of Purchase Order. The remaining 50%. is due within 45 days of
placement of Purchi se Order. Any associated expenses are billed monthly.
Please initial that you agree with the above Terms:
LIMITED WARRANTY
(CONICS WARRANTS THE CD-ROM OR PHYSICAL DISKETTES, ON WHICH THE SERVICES ARE FURNISHED, AND PHYSICAL
DOCUMENTATION TO BE FREE OF DEFECTS IN MATERIALS AND WORKMANSHIP UNDER NORMAL USE FOR A PERIOD OF NINETY (90)
DAYS FROM THE DATE; OF THIS AGREEMENT. THE SERVICES ARE PROVIDED "AS IS" WITHOUT WARRANTY OF ANY KIND, EITHER
EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A
PARTICULAR PURPOSES THE ENTIRE RISK AS TO THE QUALITY AND PERFORMANCE OF THE SERVICES IS WITH YOU. SHOULD THE
SERVICES PROVE DEFECTIVE, YOU ASSUME THE ENTIRE COST OF ALL NECESSARY SERVICING, REPAIR, OR CORRECTION.
ICONICS SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EXPRESSED OR IMPLIED, INCLUDING BUT NOT LIMITED TO, IMPLIED
WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN PARTICULAR, WITH RESPECT TO ANY
PARTICULAR APPLICATION, USE OR PURPOSE, IN NO EVENT SHALL ICONICS INC. BE LIABLE FOR ANY OTHER COMMERCIAL DAMAGE,
INCLUDING BUT NOT LIMITED TO SPECIAL, INCIDENTAL, CONSEQUENTIAL OR OTHER DAMAGES. (CONICS DOES NOT WARRANT THAT
THE SERVICES WILL MEET YOUR REQUIREMENTS OR THAT THE SERVICES WILL BE UNINTERRUPTED OR ERROR FREE.
i" ONICS 100lFoxborough Blvd. • Foxborough, MA 02035 • (508) 543-8600 • FAX (508) 543-1503 • info@iconics.com • www.iconics.com
ICONICS
Quality jProfessional Services Effective May 1, 2003
Prices subject to change without notice
LIMITATION OF REMEDIES
ICONICS' entire liability and your exclusive remedy shall be the replacement of any CD-ROM or diskette not meeting
ICONICS' "Limited .Warranty" which is returned to ICONICS with a copy of your receipt within the warranty period.
The remedy for breach of this warranty shall be limited to replacement and shall not encompass any other damages
including but not limited to loss of profit, special, incidental, consequential, or other similar claims arising out of the
use or inability to use such program even if ICONICS has been advised of the possibility of such damages, or for any
claim by any other third party.
GENERAL
This Agreement will be governed by the laws of the Commonwealth of Massachusetts. Should you have any
questions concerning this Agreement, you may contact ICONICS in writing at:
ICONICS, Inc.
100 Foxborough Boulevard
Foxborough, MA 02035
You acknowledge (that you have read this agreement, understand it and agree to be bound by its terms and
conditions. You further agree that it is the complete and exclusive statement of the Agreement between you and
ICONICS, which supersedes any proposal or prior Agreement, oral or written, and any other communications
between you and ICONICS relating to the subject matter of the Agreement.
ICONICS RETURNIPOLICY
If you are not fullyIi I satisfied with the services provided under this Agreement, and you notify ICONICS of your
dissatisfaction in writing within 90 days of completion of such services, then ICONICS will, upon your request,
reimburse you for up to 30% of your payment for the Service Package Fee.
I
To Order - Contact the nearest ICONICS Representative. Sign below to confirm agreement with the above terms
and include this 2-page form with the Purchase Order.
Name:
Signature:
Company:
Address 1:
Address 2:
tJ�c-L L
2,'2L
Title:
Date:
ti
Fax:
E-mail:
iCONICS 100 Foxborough Blvd. • Foxborough, MA 02035 • (508) 543-8600
'b'_2F_C;T0tz oct� cJ�C�1P4 ST �cJ l >
3i 14 l o�-7-
( 1
FAX (508) 543-1503 - info@iconics.com - www.iconir-s.com