HomeMy WebLinkAbout281343 SUCCESS SYSTEMS - CONTRACT - AGREEMENT MISC - 9950233Letter of Agreement
The City of Fort Collins, Colorado has contracted with SuccessSystems,
Inc. to provide Supervisory Training (3 days) and Handling Conflict
Training (2 days) for employees in 2009. SuccessSystems, Inc. has
agreed to provide the training programs for a fee of $1,500.00 per
The City of Fort Collins will reimburse the cost of lodging for one night
for the Handling Conflict training program and for additional nights
during the training programs if weather conditions require the trainer
to stay in Fort Collins the night before a training day to assure being
able to start the training on time the following morning,
SuccessSystems, Inc. will not charge the City of Fort Collins for
mileage or meals for either training program.
The training programs are to be scheduled with Doreen Kemp, Training
Coordinator, to be completed during the first three months of 2009.
Confirmed on December 8, 2008 by:
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Sam R. Lloyd; Oresident
SuccessSystems, Inc.
P. O. Box 18208
Boulder, CO
(303) 998-0248
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Trairiing Coordinator
City of Fort Collins
215 North Mason
Fort Collins, CO 80521
(970)416-2430
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• A leadership experiment
• The leaders' expectations
MODULE 1 differed
• What are your expectations?
The Supervisor's Job • McGregor's X and Y research
*What does the supervisor do? • How self-fulfilling prophecy
• Responsibilities and tasks works
• Common challenges
• Your biggest challenge
Management & Supervision
• The process of management
• Planning - mission, goals,
actions
• Organizing - resources, systems
• Executing - getting the work
done
• Monitoring - feedback,
corrections
Homework Assignment
• Define goals for your group
• Ask your employees to complete
the survey
MODULE 2
Leadership
• What is leadership?
• Characteristics of effective
leaders
Leadership Styles
• 5 Common leadership styles
• Pros & Cons of each style
• When to use different styles
• What is your leadership style?
Expectations Make The Difference
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Homework Assignment
• Observe leadership situations
• Report on observations
(self/others)
MODULE 3
Working With People
• What makes people tick?
• Basic personality parts everyone
has
• Personality & communication
• Effective & ineffective
interactions
• Practice analyzing transactions
Common Challenges
• Over -dependency - a common
relationship problem
• 4 "C's" for more effective
communication
Conflict - The Drama Triangle
• The 3 roles everyone plays in
conflict situations
• why we all participate in
conflict
• The personality parts involved
in conflict
• Brainstorming ideas for handling
conflict
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