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HomeMy WebLinkAboutRESPONSE - RFP - P1064 BACKGROUND SCREENING SERVICESplo(o, )CA\�t've'A -0 G �+� o-� IFork Co I I iv�s �IVIS�� Oj 2007JUM22R? 1'59 Statewide Criminal Record Checks - $9 90* Premier conducts rigorous and ongoing testing for the quality, timeliness, accessibility, and content of state repositories and continually updates the `Premier Preferred States List' to illustrate where statewide data is comparable to a county court record check Data available may reflect arrest or disposition information obtained by police departments, county cases forwarded from local courts, or other criminal data housed by the state In non -preferred states, Premier automatically conducts county court record checks Federal Court Record Checks - $9 90* Federal search results provide information on criminal activity that occurred outside the county or state jurisdiction and was prosecuted at the district court level Examples of criminal activity include kidnapping, drug trafficking, interstate transportation of stolen goods, bank robbery, and embezzlement Federal court record checks typically yield low percentage hit rates and only involve the most serious crimes International Criminal Searches — Varies These can be completed on an a la carte basis or included as part of a customized package to suit your business needs National Criminal Offender Scan - $11 90* A National Criminal Offender Scan is used to identify criminal activity in jurisdictions outside of current and previous residence and employment geographical locations Although national criminal record checks provide the broadest coverage available, the data is complied from court and non -court records including information from the Department of Correction s incarceration, parole, and release files, Administrative Office of Court records, and state and county criminal records and often contains information that may not be usable in the hiring process To mitigate the potential liability inherent with other screening services national scans, Premier automatically researches any potential hit/record directly with the court and we only report data that is useable by employers 0 ► Motor Vehicle Driving Record - $4 00* Driving records will be obtained for any positions requiring this check Premier will obtain the candidates Motor Vehicle Driving Record to cover at least the previous three years (including any available Commercial Driver License (CDL) information when applicable) from each state for which the candidate provides a license number and state of issue MVR's should be run on all DOT applicants at prehire and then annually for all DOT employees MVR s should also be run on any employees driving company vehicles or driving their personal vehicle on company time loStandard Employment and Department of Transportation (DOT) Employment Verification - $9 00* per former employer Information is solicited for such items as dates of employment, position or title, wages and salary, attendance record, reasons for leaving, eligibility for re- hire, job duties, evaluation of work performance, interaction with others, and disciplinary actions The DOT Employment Verification is conducted as a supplement to the standard employment verification Premiers staff will promptly and professionally solicit answers to six questions required by the Federal DOT in the Code of Federal Regulations This verification provides deeper insight into the applicants previous testing levels, refusals to test, violations to the DOT prohibitions, rehabilitation program participation and reportable accidents I► Sex Offender Registry Check - $S 90 The Sex Offender Registry check provides information regarding felony and misdemeanor convictions of any sexual assault, aggravated sexual assault, aggravated criminal sexual contact, and/or kidnapping under Megan s Law Reports offer the offense date, charge and offense classification, and additional identifiers if available Individuals on these registries are required to register in the state in which they reside Premier can search a single state or conduct a National Sex Offender Registry search State policies vary and may only provide information on high risk/repeat offenders loWants and Warrants - $9 90* Arrest warrant information can be a valuable addition to a criminal history search In the event that a current outstanding arrest warrant is found, the report will include the issuing agency, name and contact information and the reason or charge Note Premier will work with you to develop a legally defensible policy regarding the use of wants and warrants information, especially when arrest information may not be useable in the hiring process 10 IntegraCheckT" - $6 90 IntegraCheckT" systematically applies a pass, review, or fail (green, yellow or red) grade to each applicant according to customer specific hiring criteria If the applicant is ranked as green, no further action is required A yellow grade would include a link to a summary report for final determination of hiring eligibility A red grade could simply suspend the hiring process and trigger Premiers Adverse Action Notification IntegraCheckTM simplifies the hiring process, improves compliance and hiring uniformity, maintains candidate privacy and reduces critical time to hire IntegraCheckT" helps employers avoid unlawful employment practices associated with Title VII of the Civil Rights Act of 1964, the Americans with Disabilities Act (ADA), and the Age Discrimination in Employment Act (ADEA), by applying consistent customer criteria to every applicant F I-9 Verification - $6 90 Quickly and easily verifies the work authorization of newly hired employees through the Department of Homeland Security (DHS) Falling under the jurisdiction of U S Citizenship and Immigration Services (USCIS) Systematic Alien Verification for Entitlements (SAVE) Program, Premier is able to conduct employment verification of potential candidates This is the only means available for employers to verify the information that their newly hired employees have provided on the Form I-9 attesting that they are authorized to work in the United States P Applican - Subscription Price Varies This is a simple and straight -forward process that permits the pre hire candidate to complete and submit key personal data for employee verification Using a secure web page the candidate completes the necessary (user defined) data that automatically initiates the screening services 10, Education Confirmation - $7 90* Premier will verify all relevant education obtained based on the information provided by the candidate or by you Premier will attempt to verify International Education a la carte as requested Credit Report - $8 90 This report allows the employer insight to the applicants level of fiduciary responsibility This nationwide check is conducted in compliance with the Fair Credit Reporting Act (FCRA) and all applicable county, state, and federal laws 11 ► Military Service Verification - $7 90* In addition to verifying information an applicant provides on his or her job application or resume, this product offers detailed reports regarding military service The report provides such details as dates of service, rank, pay, character of service, job description and/or specialties, decorations and medals, performance, and reason for discharge ► Workers' Compensation Claim History - $5 90* Provides a history of the applicants work related injuries filed by the employer Searches assist employers in placing new hires in positions suited to their physical abilities Reports usually include claim information, injury type, date, and case number These reports adhere to the provisions of the Americans with Disabilities Act (ADA) An applicant must have been given a "conditional offer of employment prior to executing a Workers Compensation search No Health and Human Services Report - $5 90 A query is conducted with the Department of Health & Human Services which provides information on individuals who have been convicted of Medicaid or Medicare fraud The search displays those individuals and entities currently excluded from participation in Medicare, Medicaid and all other federal health care programs To allow organizations to make different risk management decisions depending on the individual or entity, Premier Employment Screening Services offers multiple levels of screening for healthcare individuals The levels vary in the depth of the sanction search provided ► Patriot Act Scan (Terrorist Watch List) - $ 5 90 This service identifies individuals designated as terrorists by the Office of Foreign Asset Control (OFAC) through a comprehensive search of US agencies as well as international sources ► Data Entry Services - $2 90 per candidate A Premier Data Entry Specialist will place the City s orders based on a faxed FCRA background check form ► Credential and Professional License Verification - $7 90* per license Checking an applicant's professional license or credentials verifies the qualifications and the integrity of the applicant by confirming that credentials and licenses stated on a job application or resume are correct 12 Personal Reference Check - $7 90 per reference Contacts to colleagues and co-workers listed on the applicant's resume or job application are done to obtain a full assessment of the individual The applicants capabilities, integrity, ethics and work record are questioned The reference will have an opportunity to offer additional comments regarding the applicant Tailored questions can offer additional insight M Personal Reference Check - $7 90 per reference Contacts to colleagues and co workers listed on the applicant s resume or job application are done to obtain a full assessment of the individual The applicant's capabilities, integrity, ethics and work record are questioned The reference will have an opportunity to offer additional comments regarding the applicant Tailored questions can offer additional insight M Substance Abuse Testing - Price Varies Consists of a nationwide administration of employee drug and alcohol testing programs that strictly adhere to federal and state guidelines for both Department of Transportation (DOT) applicants and non -DOT applicants Partnerships developed with several of the nation s top drug testing vendors provide us with thousands of DHHS (Department of Health and Human Services) certified and trained collection sites and one of the largest collection networks in the nation Screenings are done pre -employment, post -accident, randomly, under reasonable suspicion and for return to work release ► Adverse Action Notification - $6 90 Whenever you decide not to hire an applicant based in whole or in part on his/her background screening results, the Fair Credit Reporting Act (FCR4) requires you to complete Adverse Action To simplify this process, Premier has the ability to send applicants the necessary correspondence letters (Pre Adverse Action and Adverse Action), copies of the background screening reports and handles any applicant disputes that may arise Pre Adverse Action and Adverse Action letters can also be made available for the customer to print and send 13 Utilities Fraud Protection Services -$1 00 to $6 00 Premier can create a cost effective and comprehensive Utilities Fraud Protection Service Our integrated solution will Scan for inconsistencies to identify potentially fraudulent or misrepresented information Identify customers with multiple names and invalid or non -matching Social Security Numbers to minimize risk of fraud and verify the identity of the customer with whom Utilities intends to do business Pricing Philosophy Premier offers value -priced solutions with state-of-the- art client facing technology designed to make screening cost effective, easy to use, and simple pay for Premiers have it your way pricing philosophy and flexible pricing models allow us to price our services in a variety of ways including • A la carte, for individual reports • As bundled, flat rate, all inclusive, role specific packages • As a monthly, quarterly or annual subscription Premiers cascade pricing methodology model combines a la carte pricing and bundled flat rate pricing to ensure that our clients only pay for services rendered For example, Premier can suspend the screening process (and not charge the City for unnecessary services) based on an invalid Social Security Number or if the applicant has been screened by Premier during the past 30 to 180 days Pricing is based on the City s estimated volume of 1,047 prospective employee, contractor and volunteer screenings, 10,000 Social Security Number screenings, and 1,000 Fraud screenings Prior to implementation, Premier will meet with various City departments such as Human Resources and Utility Customer Services etc to finalize a written Scope of Service 14 Bundled, Flat -Rate, AII-Inclusive Packages To manage costs, improve compliance and ensure consistency, Premier can create unlimited flat -rate, all inclusive, roll specific packages Based on the best - practices of other Premier clients, the following packages are recommended Alternative or additional packages can be created and priced during implementation Inclusive means there will be NO additional third -party fees charged Standard Volunteer Package - $14 70 Inclusive For volunteers who may be placed in environments with minimal or no direct supervision • A Social Security Number Validation • Colorado Multiple County Court Record Check • A Nationwide Sex Offender Registry Check to cover 48 states (Oregon and South Dakota are not included in this search) Standard Employment Package - $39 70 Inclusive • A Social Security Number Validation • A Name and Address Trace to pre -determine the jurisdictions to search for criminal records • Multiple County Court Criminal History Checks (or Statewide repository checks when Premier has determined that the state data is as good or better than the county level search) to cover all addresses disclosed by the candidate or revealed by Premiers Name and Address Trace Report • A Nationwide Sex Offender Registry Check to cover 48 states (Oregon and South Dakota are not included in this search) Set Up Fees • There is a one-time $50 00 set up fee for a standard account For Credit Report Access, there is an additional $75 00 set-up fee Third Party Fees * Indicates that third party fees (state, county, agency, institution, employment verification lines etc ) may be passed through to the City 15 Billing Premier offers multiple Flexible billing options Billing can be centralized or decentralized and sorted by user, department, cost center etc The Utilities and Human Resources departments WILL be billed independently Bills can be submitted to your Accounts Payable department in soft or hard copy Premier will bill the City at the end of each month based on report completion Payment Terms Terms are net 30 Invoices can be consolidated and sent to a central location or sent to each individual user/department 16 Systems Premier's application is highly secure and is hosted on a Linux site external to Premier's in-house data systems Data transmission from the browser to the server is protected using 128-bit SSL encryption Data flowing between the application server and other Premier in- house servers is encrypted using SSH across our private network Webhuck was developed utilizing Open Source solutions, including Linux operating systems, MySQL and Postgres databases, Zope program management software, CGI and Java scripts, Perl and Python This has allowed us to use Intel based servers and helped us to develop an overall scaleable system capable of interfacing easily with many platforms In-house data systems All in-house applications and data reside behind a firewall inaccessible to the outside world and separate from the customer database used in the web application Access to all servers is strictly controlled, logged and monitored These applications reside on MS -Server 2003, Informix and Linux servers System upgrades Premiers systems are upgraded as required All upgrades take place outside of normal business hours across all time zones with a pro -active approach Furthermore, Premier applies all security patches to the operating systems as they become available and as they are required Premier has a 3 phase approach for software application upgrades All changes are developed and tested on a separate test server, then migrated to the Demo system for integration testing, and then implemented in the production environment Premier applies all security patches to the operating systems as they become available and as they are required Every employee receives notification of upgrades to the Webhuck system, which includes emergency restore procedures Application upgrades rarely require the system to become unavailable, however, in the event that the system needs to be taken off line, The City will be notified of the upgrade on the Login page of Webhuck and via email a week before they occur All hardware upgrades and changes are made between 11 00 p m and 1 00 a m MST and are noted on the Webhuck login page 17 New Product Upgrades New products and services are noted on the Login page of Webhuck and via other communication methods Premier maintains backward capability for integrated customers like the City using our XML processor Premier will personally contact the integrated City IT department and notify them of a change, and if the City wishes to take advantage of the upgrade, Premier will work with the City on the time frame to perform the integration testing Disaster Recovery The mternet applications are hosted at an external site which keeps an inventory of spare parts and spare servers in stock at all times Backups are performed on a daily basis and are stored off site The facility has the following features Routing Each server is connected to dual redundant routers Each server may optionally be connected to a second, redundant switch Network Dual fiber upstreams coming in two different sides of the building Primary Upstream is a 2 Gigabyte connection Secondary Upstream is a 1 Gigabyte connection Power Dual substation feeds coming in two different sides of the budding (N+1) Each system fed by 3 Generators with 7 days of fuel on site (N+2) Each system powered by 3 Uninterrupted Power Supplies (UPS) (N+2) Dual power circuits to the rack (N+1) Power Distribution Unit (PDU) at every cabinet Power load monitoring No user accessible power shutoff Cooling Raised floor with redundant chillers (N+1) Structure Masonry building Location Denver Colorado Few extreme weather hazards Zero earthquake zone Facility built to standards for One earthquake zone Security Attended 24/7 Keycard plus Biometrics for access NOC personnel verified photo for access Logged access In A Proposal to The City of Fort Collins Human Resources and Utilities Customer Service Departments Request for Proposal P1064 9A For Background Screening Services Submitted by PREMIER LMPLOYMENI SCREENING SERVICES 113 South College Avenue Fort Collins, Colorado 80S24 970 49196SS June 22, 2007 CONFIDENTIAL Page 1 of 28 All in-house applications and data reside behind a firewall inaccessible to the outside world and separate from the customer database used in the web application Access to all servers is strictly controlled, logged and monitored Additionally the following data security measures are utilized at Premier RAID Server Technology, PGP Encryption for file transmission, 128 bit SSL for internet transactions, VPN (with individual certificates) and/or SSH required for access to in-house systems Internet applications are hosted at an external site which keeps an inventory of spare parts and spare servers in stock at all times Backups are performed on a daily basis and are stored off site Premiers in-house systems also perform offsite backups on a daily basis All documents (including mail, faxes, images) received by customers are stored electronically and included as part of the offsite backup Premier maintains redundant systems with RAID (Random Access Independent Disk) technology The system recovery in the event of total destruction of in-house servers has a documented process for 24-48 hours to rebuild the existing systems 19 Procedures Account Management and Set Up Implementation and ongoing program success depends on a well engineered plan A Scope of Service document will clearly define our deliverables and our service level commitment to ensure that our program meets your goals and expectations Working with Premier is easy and efficient Our customers recognize us for our flexible and personal account management Your account will be personally managed by Kristy Thompson, a Senior Customer Account Manager Kristy is responsible for all aspects of managing your account including training, order entry, product and procedure development, and billing Kristy is supported by Sonia Senesac, Customer Account Manager Katie Zwetzig, Premiers President, will provide executive oversight Technologists and additional account management personnel will be assigned as required Prior to implementation, Kristy Thompson will work closely with your team to design and implement processes and procedures to meet the City s employment and utilities client screening needs Specifically, Kristy and her team will 1 Provide all necessary applicant release forms customized to the City s requirements 2 Conduct initial in -person training and provide ongoing support and guidance to each City user 3 Conduct periodic account reviews at measurable milestones to ensure program success Once we have received your signed Users Agreement, account set up will take less than 72 hours and full implementation will be accomplished in less than 14 days 20 Requesting a Background Check Premier offers a variety of options for submitting a request for background screens for each prospective employee, volunteer, or Utilities customer, checking the status of a request, receiving notification of completion, and viewing results Webhuck Order Entry Webhuck is Premiers secure, Internet based client facing order management solution Clients use Webhuck to enter requests, manage accounts, track results, and retrieve and print reports Webhuck allows for reporting of information related to orders, products, status, and results Webhuck includes extensive filters that allow authorized members to sort reports by candidate name, social security number, product, position applied for, customer supplied control ID (could be location number, department, etc ), dates, order status, result hit flag, print status, report status, etc Information is accessible in Webhuck for one year, after which time Premier archives the information in an offsite, secure location for an additional four years Webhuck features • 24x7 availability • A secure Web environment with SSL 128-bit encryption • Customizable Management Reports • Extensive search, filter, and sort capabilities • Flexible printing of order summary or detailed screening results and reports • Application security that allows the customers to define access levels to results and/or data entry within the Webhuck system • Pre-set packages services or a la carte ordering menus Premier Fax Data Entry Services To create efficiencies, improve compliance and ensure that only pre authorized services are utilized, the City's users can simply fax FCRA background check forms to Premier's Data Entry Department and Premier personnel will perform data entry on behalf of the City 21 Applican Applican is an applicant facing" secure web based solution that permits the candidate to complete and directly submit their personal information on a web based FCRA form to Premier When the applicants data is received, the screening process is automatically initiated Results Reporting Completed reports can be viewed and printed from within Webhuck or faxed to a secure fax line Results reporting and billing for Human Resources and Utilities services WILL be kept separate Webhuck will allow your users to 1 Track their orders real time 2 Print, view and save reports Order entry and report delivery models are not mutually exclusive, and each methodology is interchangeable Premier will work with each user to determine the best individual solution for data entry, management reporting, order delivery and billing Management Reporting Premier will provide a combination of automated and ad hoc reports as part of our management reporting services Currently, Premier can generate detailed reports customized to meet the requirements of this scope, detailed with the ability to show the information by company, region, district and store Premier will develop a reporting function offering the City the ability to obtain its' own detailed management reports upon request 22 Quality Assurance Premier uses various assurance methodologies to ensure accurate reporting 1 Our nationwide network of researchers is regularly screened and audited The researchers are given known hits to ensure information is accurately and thoroughly researched (called salting ) 2 In-house, our Criminal Processing Specialists, who have extensive experience, will analyze the data provided by the researcher or obtained online directly from the source and follow up with the researcher or institution to ensure accuracy 3 Our quality control group reviews each report prior to it being released Premiers employees are trained to understand the necessity for confidentiality and are required to sign a Confidentiality Agreement' Faxes are only sent once we have been assured that the receiving fax machine is located in a secured area Although employees are cross -trained on a regular basis, access to the information necessary to perform a function is limited to the people required to do the job on a daily basis All employees and processes are monitored Employees share group email addresses to discourage personal email In the event that information outside the standard identifiers is needed, the decision to release information is at the client s discretion Reports are available for one year on Webhuck Previous years are archived and stored Access to that data can be obtained by request Data Security All confidential documents received within the organization are stored electronically and retained indefinitely Only authorized personnel who have proper security clearance can access these documents All paper documents containing confidential information are shredded The highest level of encryption technology available is required to access the Internet application, which is situated behind a firewall Access is controlled through unique login ids and passwords A minimal number of employees have access to this information Passwords are assigned and may be changed by the logged in user at any time but can be forced to be changed after a defined period 23 Regulatory Compliance Premier strictly adheres to the regulations governed by the federal Fair Credit Reporting Act as well as specific state statues that supersede federal laws Staying Compliant and Current With Dynamic State and Federal Laws and Regulations Federal mandates and public pressure to provide a safe working environment for employees have made background screening an essential element of the hiring process It is equally essential to ensure screening reports are prepared and used in accordance with the Fair Credit Reporting Act (FCRA) and other federal/state laws that control reporting of personal information Premier strictly adheres to the regulations governed by the Fair Credit Reporting Act as well as specific state statues that supersede federal laws We have a compilation of state and federal statute resources that are reviewed on a regular basis In addition to our in-house monitoring of legislation, we are founding members of the National Association of Professional Background Screeners (NAPBS) and are currently active in the Resource Library Committee of the NAPBS In addition, we subscribe to various industry publications and newsletters that keep us abreast of changes in statutes and regulations Although Premier has never been charged or found in violation of federal, state or other agency requirements, we do carry $2 million in Errors and Omissions insurance A claim has never been filed against any E&O policy Premier has carried 24 Additional Compliance Provisions Creating the Right Environment While some people are not concerned about background investigations, others are uncomfortable with the idea of an investigation into their personal history Candidates and store managers fear that an inferior background check could unearth information that is irrelevant, out of context or inaccurate A further concern is that a background check might include information that is illegal to use for hiring purposes or which comes from questionable sources Discussions with and materials given to prospective employees should help them understand that background checks protect them, the organization and those they serve Premiers forms are clearly written so that individuals understand what they are agreeing to Candidates are given the opportunity to challenge the public record information in the reports Premier provides Adverse Action Notification Premiers Adverse Action Notification process helps organizations comply with the Fair Credit Reporting Act s requirements for communicating with candidates that are rejected in whole or in part because of a Consumer Report IntegraCheckTM `barrier or ranking criteria will receive a Pre -Adverse Action Notification', a copy of the report that caused their rejection and a Summary of Rights The candidate is provided with Premiers contact information for Premiers Dispute Resolution hot line Five days later, the candidate receives the second and final Adverse Action Notification Premier believes that all candidates (including those that fail to meet an organizations criteria) should be treated with compassion and respect Our Dispute Resolution program enables candidates to dispute the findings of a background check with ease, privacy and dignity Applicant Dispute Resolution In the unlikely event that an applicant disputes our findings, Premier re -verifies both the source of the information and a support or backup source to confirm the information provided is correct The City will be notified of the status and the outcome of the dispute Both the applicant and the City will receive copies of the outcome 25 Typical Turnaround Times Premiers typical turnaround times are as follows Service Average turn -around time Social Security Number Validation Same or next business day Name and Address Trace Same or next business day Criminal History Searches 1 3 business days Employment Verification 1 3 business days Credit Report Same or next business day Motor Vehicle Records 1 2 business days Premier has many procedures to ensure turnaround time is met Multiple times per day we review an in -process list and follow up with data sources, couriers and institutions The status of an order can be tracked real- time through Webhuck However, occasionally a delay occurs which is outside of Premiers control, often due to state procedural issues (requirement of mailed releases, etc) 26 Related Experience and City of Greeley References Customer since 2007 The City of Greeley has 910 employees that provide services to a community of over 86,000 citizens Greeley, CO Linda Cannon Human Resources Analyst (970) 350 9716 lnda cannon@greeleygov corn Poudre Valley Healthcare System Customer since 1996 Poudre Valley Healthcare System is a regional medical center with over 3,000 employees which serves Northern Colorado, Southern Wyoming and Eastern Nebraska Fort Collins, CO Sherri Buer - Employment Coordinator (970) 495 7304 sab5@pvh org Poudre School District Customer since 2003 Poudre School District currently has 18,000 volunteers that educate over 24,000 students Fort Collins, CO Kris Cord - Partnership and Volunteer Center (970) 490 3207 kcord@psdschools org Colorado State University Customer since 1998 Colorado State University is the region's largest public sector employer with over 5,700 employees Fort Collins, CO Kathy Young - Asst Dir of Operations Mgmt (970) 491 1394 kathyoun@lamar colostate edu Yellow/Roadway International Customer since 1996 YRC is the largest transporter of commercial, retail, and industrial products Akron, OH Emily O Dell - Senior HR Specialist (330) 258-2595 emily odell@roadway corn 27 The Shaw Group, Inc. Customer Since 2005 Shaw has evolved since 1987 into a diverse engineering, construction, fabrication, environmental and industrial services organization with 22,000 employees in strategic locations around the world Charlotte, NC Lorca Odell - HR Assistant (704) 395 5643 Iona odell@shawgrp com Pokaaon Police Department Customer since 2006 The Pokagon Tribal Police Department was established in 2003 to provide direct law enforcement services to the tribal members and visitors in the ten county tribal geographic boundaries in Michigan and Indiana 58155 M51 South Dowagiac, MI 48047 Mike Jungel Captain (269) 782 2232 mike Jungel@pokagon com W. Introduction Organization Name Premier Employment Screening Services (Premier) Origination Address 113 South College Avenue Fort Collins, CO 80524 970 491 9655 phone 970 491 9619 fax Primary Contact Katie Zwetzig President 970 491 9655 Ext 337 970 491 9619 fax kzwetzig(ftremieress com Secondary Contact Korinne Fancher Program Implementation Manager 970 491 9655 970 491 9619 fax kfancher(stpremieress com — Account Manager Kristy Thompson Senior Account Manager 970 491 9655 Ext 327 970 491 9619 fax kthomosori ftremieress com Service Manager Sonia Senesac Customer Service 970 491 9655 Ext 200 970 491 9619 fax sonia(o)oremieress com Business Development John Isaak Senior Business Development Manager 970 491 9655 Ext 206 970 491 9619 fax nsaakCalpremieress com Additional Contact Chris Baker CEO 970 491 9655 Ext 201 970 491 9619 fax cbaker(cbpremieress com 2 r PREMIER Y.. us Chris Baker - CEO Korinne Fancher- Program Implementation Manager Krlsty, Thompson - Senior Account Manager Sonia Senesac - Customer Service Cm, m A track record of success - Foamed in 1 ee5 A single source solution for the City s - Employment vdunteer and vendor bacl ground screening - Substance abuse testing An Integrated solution for Utilities fraud protection Focus on turnaround time accuracy and quality of service Manage complex implementations oN — 2 A demonstrated ability and authorization to provide all specified services Fully Insured to levels exceeding the City a requirements Judgment lawsuit and related claims free Fully licensed and authorized as required to provide cervices Proactive approach to federal and state compliance - Member of Compliance Committee of NAPBS (Natux al Assoaadon of Profesnonal Background Screeners) - Customized forms and ongang commumcadons wrm an+ Fast flexible and friendly people Industry leading management reports Invoicing and payment methods tailored to your AP needs Customized flat rate role specific packages 3 Criminal Record Search - National Scan with additional county court verification of hits - County Metro State Federal - Sex Offender Registry Check - Wants and Warrants comer � Verification Servfcee - Employment Verification - DOT Prior Drug and Alcohol Venicat on - Education Confirmation - Personal Reference Check - Professional License Venficat on - Military Service Verification 11 Utilities Fraud Protection - InsghflD Is a simple effective tact designed to reduce fraud losses by venfying customer identify before rendering services - Scans for mconsstenaes to Identity potentially fraudulent or misrepresented information — Identify customers with multiple names and invalid or non matching Social Secunty Numbers to minimize risk of fraud and verify the Identity of the customer win whom Utilities intends to do business mnm =m+ M. cindecindersrts pMntY•takkmmroa � Scravy CanmecYl d9wa / Conwmc / ee1en0"' So% taw �- anachaaa • 1 Days \ \ glk•M Ccuaty Fanan Meal ncp•ny us Real Ox,rol MmYYtrekn SocYl Scally Seek• MmYlstraM m w am Verifies supplied SSN is not that of a deceased Individual Validates supplied SSN date and state of issue Provides other name associated with SSN Checks name address and SSN are significantly associated Verifies previous and current address information Verifies type validity and dellverability of address verifies phone number listing against numerous directories Validates driver a license formatting wYm zm, 5 Proldi Match ona n [NIFg9 mM mGumlYw smkMmH bemaea.N e M raWmp VRoaaOLE Rii MEeIaIW IGpRRY REPq(r w IIpWXW �M Mbeen w d - in Haan .we means mennIv nM V Sure Management - A V Score of 349 may indicate a risk - Age Mas may aflect the V Score - Premier can review low V Score results and confirm Colorado Dnvers Doense data to further lower risk Substance Abuse Testing - Drug Testing - Breath Acuhol Testing - Fully integrated with eScreen - Several traditional third party administrators A Multiple ways to place orders and retrieve completed results - Online via Webhuck - Premier Fax Data Entry Services - Integration Skill Survey - A unique environment for references to provide information electronically AppllCan - Applicant facing secure web based solution rAwm mo r-- v f r� W - -- IntegraCheckTs - Unique rules based barner scoring - Based on diem criteria - Company or posmon/rde speahc - Ranks candidates as red / yellow / green n 7 Proactive approach to compliance - Federal and state requirements - Member of Compliance Committee of NAPBS (National Association of Professional Background Screamers) - Compliance audit - Customized forms - Ongoing communications corm xw Premier Is a low risk option - A Comprehensive Performance Level Agreement - Capacityto handle seasonal volume %,e - Legally defensible programs Y� - IntegraCheck - Adverse Action Program Management - Fully insured - Poudre Valley Hospital Pouch, Schad Ustncl City of Greeley various departments of Lanmer County and CSU can t be wrong' corm Introduction Premier Employment Screening Services (Premier) is pleased to submit this proposal to the City of Fort Collins (the City) for Background Screening Services This document is prepared in response to Request for ProposalP1064 Premier provides state of the art employment screening, volunteer screening, vendor screening, human capital selection, identity verification, and fraud control services designed to help organizations employ, trust as volunteers, contract with, and provide service to citizens Premier has extensive experience in assisting clients with programs focused on ensuring employees and volunteers are effectively and efficiently placed in roles suited to their skills and experience As organizations face increasingly stringent controls surrounding data security and employee privacy, the need to form the right partnerships and alliances to manage risk also grows Premier adds value to the screening process by partnering with our clients, providing personalized service to ensure we understand your business needs Premier will create a comprehensive, consistent and cost effective strategy based on industry and key client best practices Our proprietary employment and volunteer screening solution will • Deliver fast, accurate and cost effective screening solutions with measurable results • Provide access to a secure Internet based order management system for data entry and report retrieval or alternatively, allow orders to be faxed to Premier for accurate, consistent data entry • Create a unique environment for references to provide information electronically • Conform to federal and state laws, and rules and regulations relating to consumer reporting • Utilize customized, flat -rate, role specific packages designed to control costs and ensure consistency • Improve compliance, reduce risk and protect the City s employees and volunteers Our integrated Utilities Fraud Protection Service will • Scan for inconsistencies to identify potentially fraudulent or misrepresented information • Identify customers with multiple names and invalid or non -matching Social Security Numbers to minimize risk of fraud and verify the identity of the customer with whom Utilities intends to do business We are confident that our solutions will provide a cost- effective, impact driven program to help the City manage risk, reduce costs, improve customer satisfaction, and continue to be a World Class Community Qualifications and History of Since 1995, Premier has provided background screening Premier services to thousands of customers nationwide Premier is located in Fort Collins, Colorado Our information is gathered from all 50 states and internationally as required Premiers average employee tenure is six years All employees are fully certified in their positions and cross trained allowing Premier operational flexibility in meeting the seasonal requirements of our clients Our customers range in size from more than 50,000 to less than ten employees and each is treated with equal importance Locally, we provide screening services to hundreds of users including the Poudre School District, Poudre Valley Hospital, Colorado State University, and various divisions of Larimer County Premier is the only pre -hire screening services company that is headquartered in the state of Colorado We take pride in our Colorado corporate presence and get much gratification in serving our Colorado clients 0 Key Premier Differentiators A demonstrated ability and authorization to provide all specified services • A single source solution for employment, volunteer, contactor, and vendor screening • An integrated solution for utilities customer screening services • Fort Collins owned and operated for 12 years • Fully insured to levels exceeding the City s requirements • Judgment, lawsuit, and related claims free • Fully licensed and authorized as required to provide services • Bleeding edge, secure technology and on line solutions provide flexible billing solutions and multiple ways to place orders and retrieve completed results • Fast, flexible and friendly people • Willing and able to partner with other best or breed solutions providers as required • Industry leading management reports benchmark performance against measurable milestones and a written service/performance level agreement 5 Key Personnel Assigned to the Kristy Thompson — Senior Account Manager City of Fort Collins Relationship Kristy joined Premier in 2001 Since that time she has been responsible for leading teams within the Verifications, Customer Service and Operations departments As a Senior Account Manager, Kristy provides day-to-day support for large national clients Kristy has a strong understanding of products, issues and regulations surrounding the industry Customers continue to send accolades attributed to Kristy s personal approach and proactive account management Prior to joining Premier, Kristy worked for a legal office in Oklahoma Kristy holds a degree in business from Colorado State University Korinne Fancher — Program Implementation Manager Korinne, who has recently joined Premier, brings a vast amount of knowledge and experience in implementing and managing key accounts As a manager, she has strong organization skills coupled with an eye for detail which make her valuable to the Customer Service team Korinne's Communications degree makes her a tremendous asset to project planning, implementation and customer service Soma Senesac — Customer Service Sonia adds more than 9 years of experience to the Premier customer service team Sonia currently manages key client quality control She is instrumental at monitoring processes and procedures and maintaining an efficient and rapid turnaround Her diversified background includes experience in retail, customer satisfaction and quality assurance Katie McClelland — Integration and Information Technology Agent K M has 24 years experience in Information Technology, including several years of IT Project Management, HR-related system development and integration, and independent consulting Industry experience includes Municipal and Public Agency, Aerospace, Retail, Petroleum, Banking, Transportation, Science, and Mining In addition to Katie s role as IT project manager, she has developed a number of applications for Premier including Webhuck, Order Entry System, Webhuck XML processor, website www oremieress com, and numerous integrations and interfaces for both Premier Customers and Premier Vendors utilizing Open Source technology N. Chris Baker -CEO Chris has more than twelve years of experience advising business leaders in matters relating to the creation of consistent, compliant and legally defensible pre -employment and volunteer screening programs He works with organizations of all sizes to streamline the employee on -boarding process and reduce critical time to hire He has been a frequent speaker concerning negligent hiring and retention, automating the employment application and screening process, using workers compensation claims histories within the confines of the American with Disabilities Act, reducing employee turnover, and, most recently, Chris has been active in the development of form I 9 verification tools Katie Zwetzig - President Prior to Joining Premier in 2003, Katie worked within the semiconductor industry for NCR Microelectronics, AT&T Microelectronics and LSI Logic Katie held various positions including Director of Customer Service, Director of Supply Chain Management, Director of U S Planning and Scheduling and Site Manager for the Fort Collins office of 600 associates Katie holds a Finance degree from the University of Colorado and a Masters from Colorado State University Julie Rhoades — Finance Manager Julie brings to the team over 20 years experience in accounting and finance Her specific areas of study included Finance and Corporate Tax Julie is viewed at Premier as being highly analytical and self motivated She recognizes industry best practices and has been implementing them within the Premier culture for nearly three years Her eye for detail along with her fine tuned customer service skills add further value to her technical attributes 7 Products and Services 0, Social Security Number Validation - $0 90 Descriptions and Pricing Premiers SSN Validation is your first line of defense in verifying the integrity of an applicant The SSN Validation determines if the applicant has provided a social security number validly issued by the US Government, the year and state in which the social security number was issued, and if any death benefits have been filed When a social security number is invalid, Premier can suspend the screening process and "yellow flag the candidate' pending further investigation Based on your hiring criteria, a SSN Validation can also suspend the hiring process if the applicant has applied with or worked for your company previously, thereby eliminating unnecessary screening Name and Address Trace - $2 90 Premiers Trace Report reveals all names associated with a social security number, past and present addresses, and suspected fraudulent use of a social security number Results can be cross referenced to addresses supplied by the applicant to ensure the integrity of the information on the job application Information is acquired through credit bureaus, phone records, historical credit records and property records ► Criminal History Check County Court Criminal Record Checks Searches - $9 90* County court record checks are the most comprehensive source of information for criminal activity and typically yield the most accurate and current data available County search results provide criminal charges, dates, sentencing and disposition, for felonies and/or misdemeanors in the county seat court Detailed dockets and supporting information are typically available Premier accesses all 3,300+ counties Colorado Multiple County Criminal Record Checks - $7 90 Premier conducts rigorous and ongoing testing for the quality, timeliness, accessibility, and content of state repositories and continually updates the Premier Preferred States List' to illustrate where statewide data is comparable to a county court record check Data available may reflect arrest or disposition information obtained by police departments, county cases forwarded from local courts, or other criminal data housed by the state In non preferred states, Premier automatically conducts county court record checks