HomeMy WebLinkAboutCORRESPONDENCE - GENERAL CORRESPONDENCE - TRAINING AGREEMENT (2)T
David Care-y Fort Collins Proposal- and Agreement doc p,. a 1
�ames Madison rea� Lt �stplasM
GROUP.
Proposal and Letter of Agreement
To Provide
Customer Service Training
For
FORT COLLINS,
COLORADO
Mountain West Municipal Workshop SeriessM
October 201E 2004
Prepared by
The James Madison Group
410 East 900 North
North Salt Lake Utah
801-292-5444
jamesmadisongroup@networid.com
www.municipalworkshops.com
David Carey - Fort Collins Proposal and Agreement.doc
The James Madison Group agrees to provide the following services to the City of Fort Collins in
2005:
Description, Length of Service, and Fees
Employee Training
Description
Rate
Customer Service Program for
Program scheduled in 2005 for the dates of
$180 per
Municipal Employees
May 10ih, 11', and 12'. Each day will
attendee, with a
include a four-hour morning session covering
minimum of 20
a different topic each day: 1) Communication
employees
Excellence in the Public Sector; 2) Customer
Service Excellence in the Public Sector; and
3) Dealing with Angry Citizens and Difficult
People.
Services Provided by The James Madison Group
The James Madison Group will provide all services as outlined in this agreement. The City of Fort
Collins' role will be to encourage their employees to attend the workshop, provide a training
facility, and work with The James Madison Group in preparation for the event.
Ownership of Materials
The James Madison Group will retain rights and ownership of course materials.
Duplication of Materials
The James Madison Group will duplicate and bind materials.
General Information Re: Expenses
The James Madison Group will cover its own air travel expenses, including hotel, meals,
telephone expenses and ground transportation.
` Investment•
The total investment for 2005 will be at least $3600, which represents at least 20 people
completing the Customer Service Program at the rate of $180 each. The investment will be higher
if more than 20 people attend based on the $180 per -person rate. In the event that the City of Fort
Collins is not able to find at least 20 people to complete the Customer Service Program, they may
combine with Larimer County or other organizations to get at least 20 people to attend.
Cancellation Policy
The workshop may be cancelled within 30 days of the event.
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, David Carer Fort Collins Proposal and Agreement doc Page 3�
Payment
The James Madison Group will fax or give an invoice for its services to The City of Fort Collins
either the day the services are performed or shortly thereafter. The City of Fort Collins will pay
the invoice "Net 30."
NindTc th xtent it d by law, T I y ort Collins hereby re s harmless and
nif e James ad' Gro from any and all res 1 ' y liability for any damages
co quences resulti t implementation of t e or inform�n given The City of
Collins in reg s to the mer Service Pro
This agreement constitutes the entire services agreement between the parties as signed below.
The City of Fort Collins
215 North Mason, 2"d Floor
Fort Collins, CO 80522
Phone: 970-416-2430
Authorized Signature
Printed Na I� IY `s''`CIy
Title: G4U 2 poeaq&, VuC.
Date: b?
The James Madison Group
410 East 900 North
North Salt Lake UT 84054
Phone: 801-292-5444
Authorized Signature
Brian Muir
President
Date:
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