HomeMy WebLinkAbout332929 CUSTOM CONNECTIONS AND INNNOVATIONS - CONTRACT - CONTRACT - 4405547Customer Connections & Innovations, Inc.
Service Agreement
This will set forth the terms and conditions under which your company, Fort Collins Utilities
(hereinafter referred to as "Company"), is engaging the services of Customer Connections &
Innovations, Inc. (hereinafter referred to as "CCI" ).
This agreement sets forth the understanding and agreements pursuant to which CCI will
provide marketing research services on behalf of Company.
1. All information concerning your company and the participants involved in the study will
be treated confidentially.
2. CCI will conduct telephone surveys of Company customers who are participating in the
Refrigerator and Freezer Recycling Program. The sample size will include 250 customers.
The contact numbers that CCI receives will be direct phone number contacts.
3. Survey calls will begin on September 7, 2004. CCI will complete 75 surveys in week 1
(September 7-10), 50 surveys in week 2 (September 13-17) and 25 surveys per week
starting in week 3 and continuing until the 250 sample size is met. If the sample size goals
for each week cannot be completed with one week's worth of data, survey calls will
extend further into the following week.
4. Customer Red Flags (detailed summary pages of any situation CCI determines Company
may want to be informed about immediately) will be e-mailed to Company as the surveys
are being conducted.
5. A Report will be provided to Company upon completion of the surveys. An electronic
version of the report will be e-mailed to Company and a hard copy will be mailed. The
Report will be e-mailed to Company seven business days after completion of surveys.
6. CCI will begin service to your Company on the 241h day of August, 2004.
7. CCI will not be held responsible for any damages due to any statements made by any
representative of CCI, either documented or perceived.
8. Cost:
Set-up fee (one time fee) _ $875
Survey Cost: 250 surveys * $3.40 = $850
Report fee = $239
CCI will invoice Company the Set-up fee at the beginning of the project. The remaining
balance will be billed monthly as surveys are completed.
In witness whereof, the parties have caused this Agreement to be executed as of the date first
above written.
Customer Connections & Innovations, Inc.
S. Deitemeyer
Address:
611 Fourteenth Street
Golden, Colorado 80401
Phone:888.205.0381 Fax:303,279.6760
E-mail: info@c-connect.com
and by Customer:
Client Company Name: Fort Collins Utilities
Address: PO Box 580
City, State, Zip: Fort Collins, Colorado 80522
Name
Signature
"Telephone
Company Billing Address and Contact (if different from above)
Address
City, State, Zip
Name